-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are more than just a contact centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team.
This role is perfect for someone who is passionate about providing help to those who need it most.
As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats.
Partnering with the esteemed charity, Mind, you will provide essential support to help service users understand their mental health and explore the options available to them, making a significant difference in their lives.
The role is Monday - Friday working a 2 week rotation of 9am - 5pm and 10am - 6pm shifts.
We also offer hybrid working and office-based options following training.
The office is based in Nantgarw.
Key Contacts & Relationships:
Internal
• Customer Service Advisors
• Team Leaders
• Operations Managers
• Wider Connect Colleagues
External
• Service Users
• Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
• Identify and address safeguarding concerns promptly and effectively.
• Meet customer service standards and performance goals.
• Respond to difficult and sensitive cases with empathy, patience, and resilience.
• Deliver information services across multiple channels (telephone, online, email, and live chat).
• Resolve service user issues proactively, calmly, and professionally.
• Offer guidance, tailored recommendations, and signposting to Service Users.
• Follow established processes and adjust to evolving procedures.
• Manage confidential information with strict adherence to data protection standards.
• Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, dem...
....Read more...
Type: Permanent Location: Sacramento, US-CA
Salary / Rate: Not Specified
Posted: 2025-10-30 08:01:19
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are more than just a contact centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team.
This role is perfect for someone who is passionate about providing help to those who need it most.
As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats.
Partnering with the esteemed charity, Mind, you will provide essential support to help service users understand their mental health and explore the options available to them, making a significant difference in their lives.
The role is Monday - Friday working a 2 week rotation of 9am - 5pm and 10am - 6pm shifts.
We also offer hybrid working and office-based options following training.
The office is based in Nantgarw.
Key Contacts & Relationships:
Internal
• Customer Service Advisors
• Team Leaders
• Operations Managers
• Wider Connect Colleagues
External
• Service Users
• Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
• Identify and address safeguarding concerns promptly and effectively.
• Meet customer service standards and performance goals.
• Respond to difficult and sensitive cases with empathy, patience, and resilience.
• Deliver information services across multiple channels (telephone, online, email, and live chat).
• Resolve service user issues proactively, calmly, and professionally.
• Offer guidance, tailored recommendations, and signposting to Service Users.
• Follow established processes and adjust to evolving procedures.
• Manage confidential information with strict adherence to data protection standards.
• Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, dem...
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: Not Specified
Posted: 2025-10-30 08:01:18
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are more than just a contact centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team.
This role is perfect for someone who is passionate about providing help to those who need it most.
As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats.
Partnering with the esteemed charity, Mind, you will provide essential support to help service users understand their mental health and explore the options available to them, making a significant difference in their lives.
The role is Monday - Friday working a 2 week rotation of 9am - 5pm and 10am - 6pm shifts.
We also offer hybrid working and office-based options following training.
The office is based in Nantgarw.
Key Contacts & Relationships:
Internal
• Customer Service Advisors
• Team Leaders
• Operations Managers
• Wider Connect Colleagues
External
• Service Users
• Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
• Identify and address safeguarding concerns promptly and effectively.
• Meet customer service standards and performance goals.
• Respond to difficult and sensitive cases with empathy, patience, and resilience.
• Deliver information services across multiple channels (telephone, online, email, and live chat).
• Resolve service user issues proactively, calmly, and professionally.
• Offer guidance, tailored recommendations, and signposting to Service Users.
• Follow established processes and adjust to evolving procedures.
• Manage confidential information with strict adherence to data protection standards.
• Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, dem...
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: Not Specified
Posted: 2025-10-30 08:01:18
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are more than just a contact centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team.
This role is perfect for someone who is passionate about providing help to those who need it most.
As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats.
Partnering with the esteemed charity, Mind, you will provide essential support to help service users understand their mental health and explore the options available to them, making a significant difference in their lives.
The role is Monday - Friday working a 2 week rotation of 9am - 5pm and 10am - 6pm shifts.
We also offer hybrid working and office-based options following training.
The office is based in Nantgarw.
Key Contacts & Relationships:
Internal
• Customer Service Advisors
• Team Leaders
• Operations Managers
• Wider Connect Colleagues
External
• Service Users
• Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
• Identify and address safeguarding concerns promptly and effectively.
• Meet customer service standards and performance goals.
• Respond to difficult and sensitive cases with empathy, patience, and resilience.
• Deliver information services across multiple channels (telephone, online, email, and live chat).
• Resolve service user issues proactively, calmly, and professionally.
• Offer guidance, tailored recommendations, and signposting to Service Users.
• Follow established processes and adjust to evolving procedures.
• Manage confidential information with strict adherence to data protection standards.
• Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, dem...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: Not Specified
Posted: 2025-10-30 08:01:17
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are more than just a contact centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team.
This role is perfect for someone who is passionate about providing help to those who need it most.
As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats.
Partnering with the esteemed charity, Mind, you will provide essential support to help service users understand their mental health and explore the options available to them, making a significant difference in their lives.
The role is Monday - Friday working a 2 week rotation of 9am - 5pm and 10am - 6pm shifts.
We also offer hybrid working and office-based options following training.
The office is based in Nantgarw.
Key Contacts & Relationships:
Internal
• Customer Service Advisors
• Team Leaders
• Operations Managers
• Wider Connect Colleagues
External
• Service Users
• Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
• Identify and address safeguarding concerns promptly and effectively.
• Meet customer service standards and performance goals.
• Respond to difficult and sensitive cases with empathy, patience, and resilience.
• Deliver information services across multiple channels (telephone, online, email, and live chat).
• Resolve service user issues proactively, calmly, and professionally.
• Offer guidance, tailored recommendations, and signposting to Service Users.
• Follow established processes and adjust to evolving procedures.
• Manage confidential information with strict adherence to data protection standards.
• Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, dem...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2025-10-30 08:01:17
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are more than just a contact centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team.
This role is perfect for someone who is passionate about providing help to those who need it most.
As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats.
Partnering with the esteemed charity, Mind, you will provide essential support to help service users understand their mental health and explore the options available to them, making a significant difference in their lives.
The role is Monday - Friday working a 2 week rotation of 9am - 5pm and 10am - 6pm shifts.
We also offer hybrid working and office-based options following training.
The office is based in Nantgarw.
Key Contacts & Relationships:
Internal
• Customer Service Advisors
• Team Leaders
• Operations Managers
• Wider Connect Colleagues
External
• Service Users
• Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
• Identify and address safeguarding concerns promptly and effectively.
• Meet customer service standards and performance goals.
• Respond to difficult and sensitive cases with empathy, patience, and resilience.
• Deliver information services across multiple channels (telephone, online, email, and live chat).
• Resolve service user issues proactively, calmly, and professionally.
• Offer guidance, tailored recommendations, and signposting to Service Users.
• Follow established processes and adjust to evolving procedures.
• Manage confidential information with strict adherence to data protection standards.
• Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, dem...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: Not Specified
Posted: 2025-10-30 08:01:16
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are more than just a contact centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team.
This role is perfect for someone who is passionate about providing help to those who need it most.
As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats.
Partnering with the esteemed charity, Mind, you will provide essential support to help service users understand their mental health and explore the options available to them, making a significant difference in their lives.
The role is Monday - Friday working a 2 week rotation of 9am - 5pm and 10am - 6pm shifts.
We also offer hybrid working and office-based options following training.
The office is based in Nantgarw.
Key Contacts & Relationships:
Internal
• Customer Service Advisors
• Team Leaders
• Operations Managers
• Wider Connect Colleagues
External
• Service Users
• Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
• Identify and address safeguarding concerns promptly and effectively.
• Meet customer service standards and performance goals.
• Respond to difficult and sensitive cases with empathy, patience, and resilience.
• Deliver information services across multiple channels (telephone, online, email, and live chat).
• Resolve service user issues proactively, calmly, and professionally.
• Offer guidance, tailored recommendations, and signposting to Service Users.
• Follow established processes and adjust to evolving procedures.
• Manage confidential information with strict adherence to data protection standards.
• Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, dem...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: Not Specified
Posted: 2025-10-30 08:01:15
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are more than just a contact centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team.
This role is perfect for someone who is passionate about providing help to those who need it most.
As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats.
Partnering with the esteemed charity, Mind, you will provide essential support to help service users understand their mental health and explore the options available to them, making a significant difference in their lives.
The role is Monday - Friday working a 2 week rotation of 9am - 5pm and 10am - 6pm shifts.
We also offer hybrid working and office-based options following training.
The office is based in Nantgarw.
Key Contacts & Relationships:
Internal
• Customer Service Advisors
• Team Leaders
• Operations Managers
• Wider Connect Colleagues
External
• Service Users
• Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
• Identify and address safeguarding concerns promptly and effectively.
• Meet customer service standards and performance goals.
• Respond to difficult and sensitive cases with empathy, patience, and resilience.
• Deliver information services across multiple channels (telephone, online, email, and live chat).
• Resolve service user issues proactively, calmly, and professionally.
• Offer guidance, tailored recommendations, and signposting to Service Users.
• Follow established processes and adjust to evolving procedures.
• Manage confidential information with strict adherence to data protection standards.
• Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, dem...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: Not Specified
Posted: 2025-10-30 08:01:15
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are more than just a contact centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team.
This role is perfect for someone who is passionate about providing help to those who need it most.
As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats.
Partnering with the esteemed charity, Mind, you will provide essential support to help service users understand their mental health and explore the options available to them, making a significant difference in their lives.
The role is Monday - Friday working a 2 week rotation of 9am - 5pm and 10am - 6pm shifts.
We also offer hybrid working and office-based options following training.
The office is based in Nantgarw.
Key Contacts & Relationships:
Internal
• Customer Service Advisors
• Team Leaders
• Operations Managers
• Wider Connect Colleagues
External
• Service Users
• Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
• Identify and address safeguarding concerns promptly and effectively.
• Meet customer service standards and performance goals.
• Respond to difficult and sensitive cases with empathy, patience, and resilience.
• Deliver information services across multiple channels (telephone, online, email, and live chat).
• Resolve service user issues proactively, calmly, and professionally.
• Offer guidance, tailored recommendations, and signposting to Service Users.
• Follow established processes and adjust to evolving procedures.
• Manage confidential information with strict adherence to data protection standards.
• Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, dem...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: Not Specified
Posted: 2025-10-30 08:01:14
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
To oversee the quality of the delivery teaching and learning within qualifications and programmes delivered within the Skills division, ensuring this is at an outstanding standard.
To undertake direct support, verification, observation of teaching, learning and assessment, curriculum reviews, deep dives and standardisation activity to ensure that the delivery of the Skills division is outstanding.
To ensure all staff members gain and hold the required relevant qualifications to ensure outstanding delivery.
Essential Duties & Responsibilities
Accountability
* Quality assure learner work in line with the maximus learner journey, awarding bodies and JCQ regulations.
Maintain and manage a risk-based approach to sampling that is based on the team KPI's and the performance of the contract and individual delivery team member.
Maintain sampling records, including keeping up to date sampling plans, and ensure appropriate focused support is in place where issues are identified.
Undertake frequent observations of teaching and assessment practises, creating and implementing support plans to drive improvements
* Ensure that the centre is current regarding changes to Awarding Body and Ofsted policy or procedures and that any necessary changes are implemented.
Support the division to be up to date with occupational and industry developments, ensure that all learners' achievement records and centre documentation are completed in accordance with requirements for AO and Ofsted.
Ensure that, where appropriate, awarding body requirements are being met and where necessary organise approvals and act as the knowledge expert for those programmes/qualifications being monitored providing the whole department with updates, trends, developments within the sector.
Lead on External Quality Assurance visits, ensuring DCS is gained and maintained for the centre
* To ensure that all exam requirements are adhered to, delivering initial and annual update training in line with JCQ regulations and ensuring all regulations are adhered to through the completion of observation of exam practices.
Where necessary, provide invigilation support
* Ensure that Delivery team members maintain their occupational competency and that this is recorded, stored and available for inspection.
Drive the need for continual CPD and influence the training agenda for the department, delivering direct sessions where appropriate.
This includes organising, preparing, delivering regular, effective standardisation meetings with C...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2025-10-30 08:01:13
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
To oversee the quality of the delivery teaching and learning within qualifications and programmes delivered within the Skills division, ensuring this is at an outstanding standard.
To undertake direct support, verification, observation of teaching, learning and assessment, curriculum reviews, deep dives and standardisation activity to ensure that the delivery of the Skills division is outstanding.
To ensure all staff members gain and hold the required relevant qualifications to ensure outstanding delivery.
Essential Duties & Responsibilities
Accountability
* Quality assure learner work in line with the maximus learner journey, awarding bodies and JCQ regulations.
Maintain and manage a risk-based approach to sampling that is based on the team KPI's and the performance of the contract and individual delivery team member.
Maintain sampling records, including keeping up to date sampling plans, and ensure appropriate focused support is in place where issues are identified.
Undertake frequent observations of teaching and assessment practises, creating and implementing support plans to drive improvements
* Ensure that the centre is current regarding changes to Awarding Body and Ofsted policy or procedures and that any necessary changes are implemented.
Support the division to be up to date with occupational and industry developments, ensure that all learners' achievement records and centre documentation are completed in accordance with requirements for AO and Ofsted.
Ensure that, where appropriate, awarding body requirements are being met and where necessary organise approvals and act as the knowledge expert for those programmes/qualifications being monitored providing the whole department with updates, trends, developments within the sector.
Lead on External Quality Assurance visits, ensuring DCS is gained and maintained for the centre
* To ensure that all exam requirements are adhered to, delivering initial and annual update training in line with JCQ regulations and ensuring all regulations are adhered to through the completion of observation of exam practices.
Where necessary, provide invigilation support
* Ensure that Delivery team members maintain their occupational competency and that this is recorded, stored and available for inspection.
Drive the need for continual CPD and influence the training agenda for the department, delivering direct sessions where appropriate.
This includes organising, preparing, delivering regular, effective standardisation meetings with C...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2025-10-30 08:01:13
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
To oversee the quality of the delivery teaching and learning within qualifications and programmes delivered within the Skills division, ensuring this is at an outstanding standard.
To undertake direct support, verification, observation of teaching, learning and assessment, curriculum reviews, deep dives and standardisation activity to ensure that the delivery of the Skills division is outstanding.
To ensure all staff members gain and hold the required relevant qualifications to ensure outstanding delivery.
Essential Duties & Responsibilities
Accountability
* Quality assure learner work in line with the maximus learner journey, awarding bodies and JCQ regulations.
Maintain and manage a risk-based approach to sampling that is based on the team KPI's and the performance of the contract and individual delivery team member.
Maintain sampling records, including keeping up to date sampling plans, and ensure appropriate focused support is in place where issues are identified.
Undertake frequent observations of teaching and assessment practises, creating and implementing support plans to drive improvements
* Ensure that the centre is current regarding changes to Awarding Body and Ofsted policy or procedures and that any necessary changes are implemented.
Support the division to be up to date with occupational and industry developments, ensure that all learners' achievement records and centre documentation are completed in accordance with requirements for AO and Ofsted.
Ensure that, where appropriate, awarding body requirements are being met and where necessary organise approvals and act as the knowledge expert for those programmes/qualifications being monitored providing the whole department with updates, trends, developments within the sector.
Lead on External Quality Assurance visits, ensuring DCS is gained and maintained for the centre
* To ensure that all exam requirements are adhered to, delivering initial and annual update training in line with JCQ regulations and ensuring all regulations are adhered to through the completion of observation of exam practices.
Where necessary, provide invigilation support
* Ensure that Delivery team members maintain their occupational competency and that this is recorded, stored and available for inspection.
Drive the need for continual CPD and influence the training agenda for the department, delivering direct sessions where appropriate.
This includes organising, preparing, delivering regular, effective standardisation meetings with C...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2025-10-30 08:01:12
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
To oversee the quality of the delivery teaching and learning within qualifications and programmes delivered within the Skills division, ensuring this is at an outstanding standard.
To undertake direct support, verification, observation of teaching, learning and assessment, curriculum reviews, deep dives and standardisation activity to ensure that the delivery of the Skills division is outstanding.
To ensure all staff members gain and hold the required relevant qualifications to ensure outstanding delivery.
Essential Duties & Responsibilities
Accountability
* Quality assure learner work in line with the maximus learner journey, awarding bodies and JCQ regulations.
Maintain and manage a risk-based approach to sampling that is based on the team KPI's and the performance of the contract and individual delivery team member.
Maintain sampling records, including keeping up to date sampling plans, and ensure appropriate focused support is in place where issues are identified.
Undertake frequent observations of teaching and assessment practises, creating and implementing support plans to drive improvements
* Ensure that the centre is current regarding changes to Awarding Body and Ofsted policy or procedures and that any necessary changes are implemented.
Support the division to be up to date with occupational and industry developments, ensure that all learners' achievement records and centre documentation are completed in accordance with requirements for AO and Ofsted.
Ensure that, where appropriate, awarding body requirements are being met and where necessary organise approvals and act as the knowledge expert for those programmes/qualifications being monitored providing the whole department with updates, trends, developments within the sector.
Lead on External Quality Assurance visits, ensuring DCS is gained and maintained for the centre
* To ensure that all exam requirements are adhered to, delivering initial and annual update training in line with JCQ regulations and ensuring all regulations are adhered to through the completion of observation of exam practices.
Where necessary, provide invigilation support
* Ensure that Delivery team members maintain their occupational competency and that this is recorded, stored and available for inspection.
Drive the need for continual CPD and influence the training agenda for the department, delivering direct sessions where appropriate.
This includes organising, preparing, delivering regular, effective standardisation meetings with C...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2025-10-30 08:01:11
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
To oversee the quality of the delivery teaching and learning within qualifications and programmes delivered within the Skills division, ensuring this is at an outstanding standard.
To undertake direct support, verification, observation of teaching, learning and assessment, curriculum reviews, deep dives and standardisation activity to ensure that the delivery of the Skills division is outstanding.
To ensure all staff members gain and hold the required relevant qualifications to ensure outstanding delivery.
Essential Duties & Responsibilities
Accountability
* Quality assure learner work in line with the maximus learner journey, awarding bodies and JCQ regulations.
Maintain and manage a risk-based approach to sampling that is based on the team KPI's and the performance of the contract and individual delivery team member.
Maintain sampling records, including keeping up to date sampling plans, and ensure appropriate focused support is in place where issues are identified.
Undertake frequent observations of teaching and assessment practises, creating and implementing support plans to drive improvements
* Ensure that the centre is current regarding changes to Awarding Body and Ofsted policy or procedures and that any necessary changes are implemented.
Support the division to be up to date with occupational and industry developments, ensure that all learners' achievement records and centre documentation are completed in accordance with requirements for AO and Ofsted.
Ensure that, where appropriate, awarding body requirements are being met and where necessary organise approvals and act as the knowledge expert for those programmes/qualifications being monitored providing the whole department with updates, trends, developments within the sector.
Lead on External Quality Assurance visits, ensuring DCS is gained and maintained for the centre
* To ensure that all exam requirements are adhered to, delivering initial and annual update training in line with JCQ regulations and ensuring all regulations are adhered to through the completion of observation of exam practices.
Where necessary, provide invigilation support
* Ensure that Delivery team members maintain their occupational competency and that this is recorded, stored and available for inspection.
Drive the need for continual CPD and influence the training agenda for the department, delivering direct sessions where appropriate.
This includes organising, preparing, delivering regular, effective standardisation meetings with C...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2025-10-30 08:01:10
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
To oversee the quality of the delivery teaching and learning within qualifications and programmes delivered within the Skills division, ensuring this is at an outstanding standard.
To undertake direct support, verification, observation of teaching, learning and assessment, curriculum reviews, deep dives and standardisation activity to ensure that the delivery of the Skills division is outstanding.
To ensure all staff members gain and hold the required relevant qualifications to ensure outstanding delivery.
Essential Duties & Responsibilities
Accountability
* Quality assure learner work in line with the maximus learner journey, awarding bodies and JCQ regulations.
Maintain and manage a risk-based approach to sampling that is based on the team KPI's and the performance of the contract and individual delivery team member.
Maintain sampling records, including keeping up to date sampling plans, and ensure appropriate focused support is in place where issues are identified.
Undertake frequent observations of teaching and assessment practises, creating and implementing support plans to drive improvements
* Ensure that the centre is current regarding changes to Awarding Body and Ofsted policy or procedures and that any necessary changes are implemented.
Support the division to be up to date with occupational and industry developments, ensure that all learners' achievement records and centre documentation are completed in accordance with requirements for AO and Ofsted.
Ensure that, where appropriate, awarding body requirements are being met and where necessary organise approvals and act as the knowledge expert for those programmes/qualifications being monitored providing the whole department with updates, trends, developments within the sector.
Lead on External Quality Assurance visits, ensuring DCS is gained and maintained for the centre
* To ensure that all exam requirements are adhered to, delivering initial and annual update training in line with JCQ regulations and ensuring all regulations are adhered to through the completion of observation of exam practices.
Where necessary, provide invigilation support
* Ensure that Delivery team members maintain their occupational competency and that this is recorded, stored and available for inspection.
Drive the need for continual CPD and influence the training agenda for the department, delivering direct sessions where appropriate.
This includes organising, preparing, delivering regular, effective standardisation meetings with C...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2025-10-30 08:01:09
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
To oversee the quality of the delivery teaching and learning within qualifications and programmes delivered within the Skills division, ensuring this is at an outstanding standard.
To undertake direct support, verification, observation of teaching, learning and assessment, curriculum reviews, deep dives and standardisation activity to ensure that the delivery of the Skills division is outstanding.
To ensure all staff members gain and hold the required relevant qualifications to ensure outstanding delivery.
Essential Duties & Responsibilities
Accountability
* Quality assure learner work in line with the maximus learner journey, awarding bodies and JCQ regulations.
Maintain and manage a risk-based approach to sampling that is based on the team KPI's and the performance of the contract and individual delivery team member.
Maintain sampling records, including keeping up to date sampling plans, and ensure appropriate focused support is in place where issues are identified.
Undertake frequent observations of teaching and assessment practises, creating and implementing support plans to drive improvements
* Ensure that the centre is current regarding changes to Awarding Body and Ofsted policy or procedures and that any necessary changes are implemented.
Support the division to be up to date with occupational and industry developments, ensure that all learners' achievement records and centre documentation are completed in accordance with requirements for AO and Ofsted.
Ensure that, where appropriate, awarding body requirements are being met and where necessary organise approvals and act as the knowledge expert for those programmes/qualifications being monitored providing the whole department with updates, trends, developments within the sector.
Lead on External Quality Assurance visits, ensuring DCS is gained and maintained for the centre
* To ensure that all exam requirements are adhered to, delivering initial and annual update training in line with JCQ regulations and ensuring all regulations are adhered to through the completion of observation of exam practices.
Where necessary, provide invigilation support
* Ensure that Delivery team members maintain their occupational competency and that this is recorded, stored and available for inspection.
Drive the need for continual CPD and influence the training agenda for the department, delivering direct sessions where appropriate.
This includes organising, preparing, delivering regular, effective standardisation meetings with C...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2025-10-30 08:01:09
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
To oversee the quality of the delivery teaching and learning within qualifications and programmes delivered within the Skills division, ensuring this is at an outstanding standard.
To undertake direct support, verification, observation of teaching, learning and assessment, curriculum reviews, deep dives and standardisation activity to ensure that the delivery of the Skills division is outstanding.
To ensure all staff members gain and hold the required relevant qualifications to ensure outstanding delivery.
Essential Duties & Responsibilities
Accountability
* Quality assure learner work in line with the maximus learner journey, awarding bodies and JCQ regulations.
Maintain and manage a risk-based approach to sampling that is based on the team KPI's and the performance of the contract and individual delivery team member.
Maintain sampling records, including keeping up to date sampling plans, and ensure appropriate focused support is in place where issues are identified.
Undertake frequent observations of teaching and assessment practises, creating and implementing support plans to drive improvements
* Ensure that the centre is current regarding changes to Awarding Body and Ofsted policy or procedures and that any necessary changes are implemented.
Support the division to be up to date with occupational and industry developments, ensure that all learners' achievement records and centre documentation are completed in accordance with requirements for AO and Ofsted.
Ensure that, where appropriate, awarding body requirements are being met and where necessary organise approvals and act as the knowledge expert for those programmes/qualifications being monitored providing the whole department with updates, trends, developments within the sector.
Lead on External Quality Assurance visits, ensuring DCS is gained and maintained for the centre
* To ensure that all exam requirements are adhered to, delivering initial and annual update training in line with JCQ regulations and ensuring all regulations are adhered to through the completion of observation of exam practices.
Where necessary, provide invigilation support
* Ensure that Delivery team members maintain their occupational competency and that this is recorded, stored and available for inspection.
Drive the need for continual CPD and influence the training agenda for the department, delivering direct sessions where appropriate.
This includes organising, preparing, delivering regular, effective standardisation meetings with C...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2025-10-30 08:01:08
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
To oversee the quality of the delivery teaching and learning within qualifications and programmes delivered within the Skills division, ensuring this is at an outstanding standard.
To undertake direct support, verification, observation of teaching, learning and assessment, curriculum reviews, deep dives and standardisation activity to ensure that the delivery of the Skills division is outstanding.
To ensure all staff members gain and hold the required relevant qualifications to ensure outstanding delivery.
Essential Duties & Responsibilities
Accountability
* Quality assure learner work in line with the maximus learner journey, awarding bodies and JCQ regulations.
Maintain and manage a risk-based approach to sampling that is based on the team KPI's and the performance of the contract and individual delivery team member.
Maintain sampling records, including keeping up to date sampling plans, and ensure appropriate focused support is in place where issues are identified.
Undertake frequent observations of teaching and assessment practises, creating and implementing support plans to drive improvements
* Ensure that the centre is current regarding changes to Awarding Body and Ofsted policy or procedures and that any necessary changes are implemented.
Support the division to be up to date with occupational and industry developments, ensure that all learners' achievement records and centre documentation are completed in accordance with requirements for AO and Ofsted.
Ensure that, where appropriate, awarding body requirements are being met and where necessary organise approvals and act as the knowledge expert for those programmes/qualifications being monitored providing the whole department with updates, trends, developments within the sector.
Lead on External Quality Assurance visits, ensuring DCS is gained and maintained for the centre
* To ensure that all exam requirements are adhered to, delivering initial and annual update training in line with JCQ regulations and ensuring all regulations are adhered to through the completion of observation of exam practices.
Where necessary, provide invigilation support
* Ensure that Delivery team members maintain their occupational competency and that this is recorded, stored and available for inspection.
Drive the need for continual CPD and influence the training agenda for the department, delivering direct sessions where appropriate.
This includes organising, preparing, delivering regular, effective standardisation meetings with C...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: Not Specified
Posted: 2025-10-30 08:01:07
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
To oversee the quality of the delivery teaching and learning within qualifications and programmes delivered within the Skills division, ensuring this is at an outstanding standard.
To undertake direct support, verification, observation of teaching, learning and assessment, curriculum reviews, deep dives and standardisation activity to ensure that the delivery of the Skills division is outstanding.
To ensure all staff members gain and hold the required relevant qualifications to ensure outstanding delivery.
Essential Duties & Responsibilities
Accountability
* Quality assure learner work in line with the maximus learner journey, awarding bodies and JCQ regulations.
Maintain and manage a risk-based approach to sampling that is based on the team KPI's and the performance of the contract and individual delivery team member.
Maintain sampling records, including keeping up to date sampling plans, and ensure appropriate focused support is in place where issues are identified.
Undertake frequent observations of teaching and assessment practises, creating and implementing support plans to drive improvements
* Ensure that the centre is current regarding changes to Awarding Body and Ofsted policy or procedures and that any necessary changes are implemented.
Support the division to be up to date with occupational and industry developments, ensure that all learners' achievement records and centre documentation are completed in accordance with requirements for AO and Ofsted.
Ensure that, where appropriate, awarding body requirements are being met and where necessary organise approvals and act as the knowledge expert for those programmes/qualifications being monitored providing the whole department with updates, trends, developments within the sector.
Lead on External Quality Assurance visits, ensuring DCS is gained and maintained for the centre
* To ensure that all exam requirements are adhered to, delivering initial and annual update training in line with JCQ regulations and ensuring all regulations are adhered to through the completion of observation of exam practices.
Where necessary, provide invigilation support
* Ensure that Delivery team members maintain their occupational competency and that this is recorded, stored and available for inspection.
Drive the need for continual CPD and influence the training agenda for the department, delivering direct sessions where appropriate.
This includes organising, preparing, delivering regular, effective standardisation meetings with C...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2025-10-30 08:01:06
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
To oversee the quality of the delivery teaching and learning within qualifications and programmes delivered within the Skills division, ensuring this is at an outstanding standard.
To undertake direct support, verification, observation of teaching, learning and assessment, curriculum reviews, deep dives and standardisation activity to ensure that the delivery of the Skills division is outstanding.
To ensure all staff members gain and hold the required relevant qualifications to ensure outstanding delivery.
Essential Duties & Responsibilities
Accountability
* Quality assure learner work in line with the maximus learner journey, awarding bodies and JCQ regulations.
Maintain and manage a risk-based approach to sampling that is based on the team KPI's and the performance of the contract and individual delivery team member.
Maintain sampling records, including keeping up to date sampling plans, and ensure appropriate focused support is in place where issues are identified.
Undertake frequent observations of teaching and assessment practises, creating and implementing support plans to drive improvements
* Ensure that the centre is current regarding changes to Awarding Body and Ofsted policy or procedures and that any necessary changes are implemented.
Support the division to be up to date with occupational and industry developments, ensure that all learners' achievement records and centre documentation are completed in accordance with requirements for AO and Ofsted.
Ensure that, where appropriate, awarding body requirements are being met and where necessary organise approvals and act as the knowledge expert for those programmes/qualifications being monitored providing the whole department with updates, trends, developments within the sector.
Lead on External Quality Assurance visits, ensuring DCS is gained and maintained for the centre
* To ensure that all exam requirements are adhered to, delivering initial and annual update training in line with JCQ regulations and ensuring all regulations are adhered to through the completion of observation of exam practices.
Where necessary, provide invigilation support
* Ensure that Delivery team members maintain their occupational competency and that this is recorded, stored and available for inspection.
Drive the need for continual CPD and influence the training agenda for the department, delivering direct sessions where appropriate.
This includes organising, preparing, delivering regular, effective standardisation meetings with C...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2025-10-30 08:01:05
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
To oversee the quality of the delivery teaching and learning within qualifications and programmes delivered within the Skills division, ensuring this is at an outstanding standard.
To undertake direct support, verification, observation of teaching, learning and assessment, curriculum reviews, deep dives and standardisation activity to ensure that the delivery of the Skills division is outstanding.
To ensure all staff members gain and hold the required relevant qualifications to ensure outstanding delivery.
Essential Duties & Responsibilities
Accountability
* Quality assure learner work in line with the maximus learner journey, awarding bodies and JCQ regulations.
Maintain and manage a risk-based approach to sampling that is based on the team KPI's and the performance of the contract and individual delivery team member.
Maintain sampling records, including keeping up to date sampling plans, and ensure appropriate focused support is in place where issues are identified.
Undertake frequent observations of teaching and assessment practises, creating and implementing support plans to drive improvements
* Ensure that the centre is current regarding changes to Awarding Body and Ofsted policy or procedures and that any necessary changes are implemented.
Support the division to be up to date with occupational and industry developments, ensure that all learners' achievement records and centre documentation are completed in accordance with requirements for AO and Ofsted.
Ensure that, where appropriate, awarding body requirements are being met and where necessary organise approvals and act as the knowledge expert for those programmes/qualifications being monitored providing the whole department with updates, trends, developments within the sector.
Lead on External Quality Assurance visits, ensuring DCS is gained and maintained for the centre
* To ensure that all exam requirements are adhered to, delivering initial and annual update training in line with JCQ regulations and ensuring all regulations are adhered to through the completion of observation of exam practices.
Where necessary, provide invigilation support
* Ensure that Delivery team members maintain their occupational competency and that this is recorded, stored and available for inspection.
Drive the need for continual CPD and influence the training agenda for the department, delivering direct sessions where appropriate.
This includes organising, preparing, delivering regular, effective standardisation meetings with C...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2025-10-30 08:01:04
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
To oversee the quality of the delivery teaching and learning within qualifications and programmes delivered within the Skills division, ensuring this is at an outstanding standard.
To undertake direct support, verification, observation of teaching, learning and assessment, curriculum reviews, deep dives and standardisation activity to ensure that the delivery of the Skills division is outstanding.
To ensure all staff members gain and hold the required relevant qualifications to ensure outstanding delivery.
Essential Duties & Responsibilities
Accountability
* Quality assure learner work in line with the maximus learner journey, awarding bodies and JCQ regulations.
Maintain and manage a risk-based approach to sampling that is based on the team KPI's and the performance of the contract and individual delivery team member.
Maintain sampling records, including keeping up to date sampling plans, and ensure appropriate focused support is in place where issues are identified.
Undertake frequent observations of teaching and assessment practises, creating and implementing support plans to drive improvements
* Ensure that the centre is current regarding changes to Awarding Body and Ofsted policy or procedures and that any necessary changes are implemented.
Support the division to be up to date with occupational and industry developments, ensure that all learners' achievement records and centre documentation are completed in accordance with requirements for AO and Ofsted.
Ensure that, where appropriate, awarding body requirements are being met and where necessary organise approvals and act as the knowledge expert for those programmes/qualifications being monitored providing the whole department with updates, trends, developments within the sector.
Lead on External Quality Assurance visits, ensuring DCS is gained and maintained for the centre
* To ensure that all exam requirements are adhered to, delivering initial and annual update training in line with JCQ regulations and ensuring all regulations are adhered to through the completion of observation of exam practices.
Where necessary, provide invigilation support
* Ensure that Delivery team members maintain their occupational competency and that this is recorded, stored and available for inspection.
Drive the need for continual CPD and influence the training agenda for the department, delivering direct sessions where appropriate.
This includes organising, preparing, delivering regular, effective standardisation meetings with C...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: Not Specified
Posted: 2025-10-30 08:01:03
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
To oversee the quality of the delivery teaching and learning within qualifications and programmes delivered within the Skills division, ensuring this is at an outstanding standard.
To undertake direct support, verification, observation of teaching, learning and assessment, curriculum reviews, deep dives and standardisation activity to ensure that the delivery of the Skills division is outstanding.
To ensure all staff members gain and hold the required relevant qualifications to ensure outstanding delivery.
Essential Duties & Responsibilities
Accountability
* Quality assure learner work in line with the maximus learner journey, awarding bodies and JCQ regulations.
Maintain and manage a risk-based approach to sampling that is based on the team KPI's and the performance of the contract and individual delivery team member.
Maintain sampling records, including keeping up to date sampling plans, and ensure appropriate focused support is in place where issues are identified.
Undertake frequent observations of teaching and assessment practises, creating and implementing support plans to drive improvements
* Ensure that the centre is current regarding changes to Awarding Body and Ofsted policy or procedures and that any necessary changes are implemented.
Support the division to be up to date with occupational and industry developments, ensure that all learners' achievement records and centre documentation are completed in accordance with requirements for AO and Ofsted.
Ensure that, where appropriate, awarding body requirements are being met and where necessary organise approvals and act as the knowledge expert for those programmes/qualifications being monitored providing the whole department with updates, trends, developments within the sector.
Lead on External Quality Assurance visits, ensuring DCS is gained and maintained for the centre
* To ensure that all exam requirements are adhered to, delivering initial and annual update training in line with JCQ regulations and ensuring all regulations are adhered to through the completion of observation of exam practices.
Where necessary, provide invigilation support
* Ensure that Delivery team members maintain their occupational competency and that this is recorded, stored and available for inspection.
Drive the need for continual CPD and influence the training agenda for the department, delivering direct sessions where appropriate.
This includes organising, preparing, delivering regular, effective standardisation meetings with C...
....Read more...
Type: Permanent Location: San Antonio, US-TX
Salary / Rate: Not Specified
Posted: 2025-10-30 08:01:03
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
To oversee the quality of the delivery teaching and learning within qualifications and programmes delivered within the Skills division, ensuring this is at an outstanding standard.
To undertake direct support, verification, observation of teaching, learning and assessment, curriculum reviews, deep dives and standardisation activity to ensure that the delivery of the Skills division is outstanding.
To ensure all staff members gain and hold the required relevant qualifications to ensure outstanding delivery.
Essential Duties & Responsibilities
Accountability
* Quality assure learner work in line with the maximus learner journey, awarding bodies and JCQ regulations.
Maintain and manage a risk-based approach to sampling that is based on the team KPI's and the performance of the contract and individual delivery team member.
Maintain sampling records, including keeping up to date sampling plans, and ensure appropriate focused support is in place where issues are identified.
Undertake frequent observations of teaching and assessment practises, creating and implementing support plans to drive improvements
* Ensure that the centre is current regarding changes to Awarding Body and Ofsted policy or procedures and that any necessary changes are implemented.
Support the division to be up to date with occupational and industry developments, ensure that all learners' achievement records and centre documentation are completed in accordance with requirements for AO and Ofsted.
Ensure that, where appropriate, awarding body requirements are being met and where necessary organise approvals and act as the knowledge expert for those programmes/qualifications being monitored providing the whole department with updates, trends, developments within the sector.
Lead on External Quality Assurance visits, ensuring DCS is gained and maintained for the centre
* To ensure that all exam requirements are adhered to, delivering initial and annual update training in line with JCQ regulations and ensuring all regulations are adhered to through the completion of observation of exam practices.
Where necessary, provide invigilation support
* Ensure that Delivery team members maintain their occupational competency and that this is recorded, stored and available for inspection.
Drive the need for continual CPD and influence the training agenda for the department, delivering direct sessions where appropriate.
This includes organising, preparing, delivering regular, effective standardisation meetings with C...
....Read more...
Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: Not Specified
Posted: 2025-10-30 08:01:02
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
To oversee the quality of the delivery teaching and learning within qualifications and programmes delivered within the Skills division, ensuring this is at an outstanding standard.
To undertake direct support, verification, observation of teaching, learning and assessment, curriculum reviews, deep dives and standardisation activity to ensure that the delivery of the Skills division is outstanding.
To ensure all staff members gain and hold the required relevant qualifications to ensure outstanding delivery.
Essential Duties & Responsibilities
Accountability
* Quality assure learner work in line with the maximus learner journey, awarding bodies and JCQ regulations.
Maintain and manage a risk-based approach to sampling that is based on the team KPI's and the performance of the contract and individual delivery team member.
Maintain sampling records, including keeping up to date sampling plans, and ensure appropriate focused support is in place where issues are identified.
Undertake frequent observations of teaching and assessment practises, creating and implementing support plans to drive improvements
* Ensure that the centre is current regarding changes to Awarding Body and Ofsted policy or procedures and that any necessary changes are implemented.
Support the division to be up to date with occupational and industry developments, ensure that all learners' achievement records and centre documentation are completed in accordance with requirements for AO and Ofsted.
Ensure that, where appropriate, awarding body requirements are being met and where necessary organise approvals and act as the knowledge expert for those programmes/qualifications being monitored providing the whole department with updates, trends, developments within the sector.
Lead on External Quality Assurance visits, ensuring DCS is gained and maintained for the centre
* To ensure that all exam requirements are adhered to, delivering initial and annual update training in line with JCQ regulations and ensuring all regulations are adhered to through the completion of observation of exam practices.
Where necessary, provide invigilation support
* Ensure that Delivery team members maintain their occupational competency and that this is recorded, stored and available for inspection.
Drive the need for continual CPD and influence the training agenda for the department, delivering direct sessions where appropriate.
This includes organising, preparing, delivering regular, effective standardisation meetings with C...
....Read more...
Type: Permanent Location: St. George, US-UT
Salary / Rate: Not Specified
Posted: 2025-10-30 08:01:01
