-
Essential Duties and Responsibilities:
- Answer incoming customer inquiries received via telephone, Interactive Voice Response (IVR), web chat functions, or other approved contact channels in accordance with performance standards, policies, procedures, and confidentiality and privacy requirements.
- Provide accurate information regarding programs and services to consumers, prospective enrollees, individuals acting on behalf of enrollees, health plans, and providers.
- Track, document, and record all customer interactions, inquiries, complaints, comments, actions taken, and transactions in applicable systems.
- Complete associated tasks and transactions according to established guidelines to ensure accuracy and completeness.
- Navigate multiple computer systems while interacting with customers and perform data entry accurately.
- Facilitate fulfillment of customer requests for materials via mail, email, or electronic delivery as appropriate.
- Transfer or refer customers to appropriate internal or external entities in accordance with established guidelines.
- Address customer inquiries and resolve routine issues to ensure appropriate actions or updates are completed.
- Escalate unresolved, complex, or sensitive issues or grievances to designated staff or departments for further investigation or resolution as needed.
- Facilitate translation or interpretation services for non English speaking customers according to procedures.
- Communicate with supervisors regarding potential needs, concerns, or issues impacting service delivery.
- Meet Quality Assurance (QA), productivity, and other key performance metrics.
- Attend required meetings and trainings and maintain up to date knowledge of all programs, systems, policies, and procedures.
- Perform other related duties as assigned by management.
Minimum Requirements
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
- Must be fluent in English and specified secondary language.
- Demonstrated fluency in Spanish and English
- Availability to work shifts between 8:00am and 6:30pm CST (7am and 5:30pm MST)
- Ability to type efficiently
- Continuously demonstrate a high sense of urgency and perform under pressure
- Excellent Attendance (no time off during training)
- Organization and work prioritization skills
- Basic computer aptitude in Windows and/or Mac
- Ability to handle 100+ calls a day, handle multiple repetitive calls
Day 1 requirements:
- Must be able to work onsite on Day 1 for equipment training
- Must be able to complete classroom and on-the-job training with no time missed.
- Must be willing and able to work with webcam on during training and other meetings as instructed by management
Home Office Requirements:
- A quiet, professional work-space free from distractions and background noise
- A workspace large enough to hold 2 large monitors, laptop, keyboard, mouse and docking station.
...
....Read more...
Type: Permanent Location: El Paso, US-TX
Salary / Rate: Not Specified
Posted: 2026-09-05 10:41:38
-
1.
Participant engagement and relationship building
• Build trusted, strengths-based relationships with participants, using inclusive, trauma-informed and accessible communication.
• Explain the Health Confidence offer, including its non-clinical boundaries, participant choice and what to expect from the pathway.
• Support engagement, re-engagement and sustained participation using personalised contact methods and practical problem solving.
2.
CF Needs Assessment, Passport and support planning
• Complete or contribute to the Work Star and Health Confidence Passport as the CF Needs Assessment approach, ensuring participant voice is captured.
• Identify strengths, aspirations, motivators, primary barriers and practical support needs without requiring diagnosis or medical disclosure
• Co-produce Health Confidence goals and actions within the Support Plan and update progress at agreed review points.
3.
Delivery of Six Well Modules
• Deliver approved one-to-one and group coaching sessions across Think Well, Move Well, Sleep Well, Connect Well, Live Well and Work Well.
• Use evidence-informed behaviour-change and supported self-management techniques, including goal setting, action planning, problem solving, feedback and routine building.
• Support participants to build confidence, self-belief, routine, participation and readiness for employment-related activity.
4.
Pathway matching and progression
• Support the participant and EA to identify the primary route: Physical Confidence or Mental Confidence, based on the current barrier with greatest impact.
• Adjust module selection as participant needs evolve, including adding modules from the alternative pathway when appropriate.
• Link Health Confidence progress to work-focused activity, skills, volunteering, employer conversations and sustainable employment where appropriate.
5.
Safeguarding, boundaries and escalation
• Recognise and escalate safeguarding, crisis, urgent health or risk concerns in line with organisational procedures.
• Maintain accurate, objective and defensible records of concerns, actions and outcomes.
• Operate within role boundaries and seek advice from the Health System Navigator, Safeguarding Lead or Clinical Governance Lead where required.
6.
Quality, evidence and continuous improvement
• Capture evidence of engagement, module delivery, participant goals, progress milestones and learning through the Passport and case records.
• Contribute to quality assurance, reflective practice, case reviews and continuous improvement activity.
• Share insight on participant barriers, module usefulness and service gaps with the delivery team.
Key Internal Stakeholders & Relationships
* Operations Manager
* Work & Health Coaches
* Health System Navigator
* Clinical Assurance Lead
Key External Stakeholders & Relationships
* Participants
* NHS Services
* Social prescribers
* Health providers
...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2026-09-05 10:41:37
-
1.
Participant engagement and relationship building
• Build trusted, strengths-based relationships with participants, using inclusive, trauma-informed and accessible communication.
• Explain the Health Confidence offer, including its non-clinical boundaries, participant choice and what to expect from the pathway.
• Support engagement, re-engagement and sustained participation using personalised contact methods and practical problem solving.
2.
CF Needs Assessment, Passport and support planning
• Complete or contribute to the Work Star and Health Confidence Passport as the CF Needs Assessment approach, ensuring participant voice is captured.
• Identify strengths, aspirations, motivators, primary barriers and practical support needs without requiring diagnosis or medical disclosure
• Co-produce Health Confidence goals and actions within the Support Plan and update progress at agreed review points.
3.
Delivery of Six Well Modules
• Deliver approved one-to-one and group coaching sessions across Think Well, Move Well, Sleep Well, Connect Well, Live Well and Work Well.
• Use evidence-informed behaviour-change and supported self-management techniques, including goal setting, action planning, problem solving, feedback and routine building.
• Support participants to build confidence, self-belief, routine, participation and readiness for employment-related activity.
4.
Pathway matching and progression
• Support the participant and EA to identify the primary route: Physical Confidence or Mental Confidence, based on the current barrier with greatest impact.
• Adjust module selection as participant needs evolve, including adding modules from the alternative pathway when appropriate.
• Link Health Confidence progress to work-focused activity, skills, volunteering, employer conversations and sustainable employment where appropriate.
5.
Safeguarding, boundaries and escalation
• Recognise and escalate safeguarding, crisis, urgent health or risk concerns in line with organisational procedures.
• Maintain accurate, objective and defensible records of concerns, actions and outcomes.
• Operate within role boundaries and seek advice from the Health System Navigator, Safeguarding Lead or Clinical Governance Lead where required.
6.
Quality, evidence and continuous improvement
• Capture evidence of engagement, module delivery, participant goals, progress milestones and learning through the Passport and case records.
• Contribute to quality assurance, reflective practice, case reviews and continuous improvement activity.
• Share insight on participant barriers, module usefulness and service gaps with the delivery team.
Key Internal Stakeholders & Relationships
* Operations Manager
* Work & Health Coaches
* Health System Navigator
* Clinical Assurance Lead
Key External Stakeholders & Relationships
* Participants
* NHS Services
* Social prescribers
* Health providers
...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2026-09-05 10:41:36
-
1.
Participant engagement and relationship building
• Build trusted, strengths-based relationships with participants, using inclusive, trauma-informed and accessible communication.
• Explain the Health Confidence offer, including its non-clinical boundaries, participant choice and what to expect from the pathway.
• Support engagement, re-engagement and sustained participation using personalised contact methods and practical problem solving.
2.
CF Needs Assessment, Passport and support planning
• Complete or contribute to the Work Star and Health Confidence Passport as the CF Needs Assessment approach, ensuring participant voice is captured.
• Identify strengths, aspirations, motivators, primary barriers and practical support needs without requiring diagnosis or medical disclosure
• Co-produce Health Confidence goals and actions within the Support Plan and update progress at agreed review points.
3.
Delivery of Six Well Modules
• Deliver approved one-to-one and group coaching sessions across Think Well, Move Well, Sleep Well, Connect Well, Live Well and Work Well.
• Use evidence-informed behaviour-change and supported self-management techniques, including goal setting, action planning, problem solving, feedback and routine building.
• Support participants to build confidence, self-belief, routine, participation and readiness for employment-related activity.
4.
Pathway matching and progression
• Support the participant and EA to identify the primary route: Physical Confidence or Mental Confidence, based on the current barrier with greatest impact.
• Adjust module selection as participant needs evolve, including adding modules from the alternative pathway when appropriate.
• Link Health Confidence progress to work-focused activity, skills, volunteering, employer conversations and sustainable employment where appropriate.
5.
Safeguarding, boundaries and escalation
• Recognise and escalate safeguarding, crisis, urgent health or risk concerns in line with organisational procedures.
• Maintain accurate, objective and defensible records of concerns, actions and outcomes.
• Operate within role boundaries and seek advice from the Health System Navigator, Safeguarding Lead or Clinical Governance Lead where required.
6.
Quality, evidence and continuous improvement
• Capture evidence of engagement, module delivery, participant goals, progress milestones and learning through the Passport and case records.
• Contribute to quality assurance, reflective practice, case reviews and continuous improvement activity.
• Share insight on participant barriers, module usefulness and service gaps with the delivery team.
Key Internal Stakeholders & Relationships
* Operations Manager
* Work & Health Coaches
* Health System Navigator
* Clinical Assurance Lead
Key External Stakeholders & Relationships
* Participants
* NHS Services
* Social prescribers
* Health providers
...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2026-09-05 10:41:36
-
1.
Participant engagement and relationship building
• Build trusted, strengths-based relationships with participants, using inclusive, trauma-informed and accessible communication.
• Explain the Health Confidence offer, including its non-clinical boundaries, participant choice and what to expect from the pathway.
• Support engagement, re-engagement and sustained participation using personalised contact methods and practical problem solving.
2.
CF Needs Assessment, Passport and support planning
• Complete or contribute to the Work Star and Health Confidence Passport as the CF Needs Assessment approach, ensuring participant voice is captured.
• Identify strengths, aspirations, motivators, primary barriers and practical support needs without requiring diagnosis or medical disclosure
• Co-produce Health Confidence goals and actions within the Support Plan and update progress at agreed review points.
3.
Delivery of Six Well Modules
• Deliver approved one-to-one and group coaching sessions across Think Well, Move Well, Sleep Well, Connect Well, Live Well and Work Well.
• Use evidence-informed behaviour-change and supported self-management techniques, including goal setting, action planning, problem solving, feedback and routine building.
• Support participants to build confidence, self-belief, routine, participation and readiness for employment-related activity.
4.
Pathway matching and progression
• Support the participant and EA to identify the primary route: Physical Confidence or Mental Confidence, based on the current barrier with greatest impact.
• Adjust module selection as participant needs evolve, including adding modules from the alternative pathway when appropriate.
• Link Health Confidence progress to work-focused activity, skills, volunteering, employer conversations and sustainable employment where appropriate.
5.
Safeguarding, boundaries and escalation
• Recognise and escalate safeguarding, crisis, urgent health or risk concerns in line with organisational procedures.
• Maintain accurate, objective and defensible records of concerns, actions and outcomes.
• Operate within role boundaries and seek advice from the Health System Navigator, Safeguarding Lead or Clinical Governance Lead where required.
6.
Quality, evidence and continuous improvement
• Capture evidence of engagement, module delivery, participant goals, progress milestones and learning through the Passport and case records.
• Contribute to quality assurance, reflective practice, case reviews and continuous improvement activity.
• Share insight on participant barriers, module usefulness and service gaps with the delivery team.
Key Internal Stakeholders & Relationships
* Operations Manager
* Work & Health Coaches
* Health System Navigator
* Clinical Assurance Lead
Key External Stakeholders & Relationships
* Participants
* NHS Services
* Social prescribers
* Health providers
...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2026-09-05 10:41:35
-
1.
Participant engagement and relationship building
• Build trusted, strengths-based relationships with participants, using inclusive, trauma-informed and accessible communication.
• Explain the Health Confidence offer, including its non-clinical boundaries, participant choice and what to expect from the pathway.
• Support engagement, re-engagement and sustained participation using personalised contact methods and practical problem solving.
2.
CF Needs Assessment, Passport and support planning
• Complete or contribute to the Work Star and Health Confidence Passport as the CF Needs Assessment approach, ensuring participant voice is captured.
• Identify strengths, aspirations, motivators, primary barriers and practical support needs without requiring diagnosis or medical disclosure
• Co-produce Health Confidence goals and actions within the Support Plan and update progress at agreed review points.
3.
Delivery of Six Well Modules
• Deliver approved one-to-one and group coaching sessions across Think Well, Move Well, Sleep Well, Connect Well, Live Well and Work Well.
• Use evidence-informed behaviour-change and supported self-management techniques, including goal setting, action planning, problem solving, feedback and routine building.
• Support participants to build confidence, self-belief, routine, participation and readiness for employment-related activity.
4.
Pathway matching and progression
• Support the participant and EA to identify the primary route: Physical Confidence or Mental Confidence, based on the current barrier with greatest impact.
• Adjust module selection as participant needs evolve, including adding modules from the alternative pathway when appropriate.
• Link Health Confidence progress to work-focused activity, skills, volunteering, employer conversations and sustainable employment where appropriate.
5.
Safeguarding, boundaries and escalation
• Recognise and escalate safeguarding, crisis, urgent health or risk concerns in line with organisational procedures.
• Maintain accurate, objective and defensible records of concerns, actions and outcomes.
• Operate within role boundaries and seek advice from the Health System Navigator, Safeguarding Lead or Clinical Governance Lead where required.
6.
Quality, evidence and continuous improvement
• Capture evidence of engagement, module delivery, participant goals, progress milestones and learning through the Passport and case records.
• Contribute to quality assurance, reflective practice, case reviews and continuous improvement activity.
• Share insight on participant barriers, module usefulness and service gaps with the delivery team.
Key Internal Stakeholders & Relationships
* Operations Manager
* Work & Health Coaches
* Health System Navigator
* Clinical Assurance Lead
Key External Stakeholders & Relationships
* Participants
* NHS Services
* Social prescribers
* Health providers
...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: Not Specified
Posted: 2026-09-05 10:41:34
-
1.
Participant engagement and relationship building
• Build trusted, strengths-based relationships with participants, using inclusive, trauma-informed and accessible communication.
• Explain the Health Confidence offer, including its non-clinical boundaries, participant choice and what to expect from the pathway.
• Support engagement, re-engagement and sustained participation using personalised contact methods and practical problem solving.
2.
CF Needs Assessment, Passport and support planning
• Complete or contribute to the Work Star and Health Confidence Passport as the CF Needs Assessment approach, ensuring participant voice is captured.
• Identify strengths, aspirations, motivators, primary barriers and practical support needs without requiring diagnosis or medical disclosure
• Co-produce Health Confidence goals and actions within the Support Plan and update progress at agreed review points.
3.
Delivery of Six Well Modules
• Deliver approved one-to-one and group coaching sessions across Think Well, Move Well, Sleep Well, Connect Well, Live Well and Work Well.
• Use evidence-informed behaviour-change and supported self-management techniques, including goal setting, action planning, problem solving, feedback and routine building.
• Support participants to build confidence, self-belief, routine, participation and readiness for employment-related activity.
4.
Pathway matching and progression
• Support the participant and EA to identify the primary route: Physical Confidence or Mental Confidence, based on the current barrier with greatest impact.
• Adjust module selection as participant needs evolve, including adding modules from the alternative pathway when appropriate.
• Link Health Confidence progress to work-focused activity, skills, volunteering, employer conversations and sustainable employment where appropriate.
5.
Safeguarding, boundaries and escalation
• Recognise and escalate safeguarding, crisis, urgent health or risk concerns in line with organisational procedures.
• Maintain accurate, objective and defensible records of concerns, actions and outcomes.
• Operate within role boundaries and seek advice from the Health System Navigator, Safeguarding Lead or Clinical Governance Lead where required.
6.
Quality, evidence and continuous improvement
• Capture evidence of engagement, module delivery, participant goals, progress milestones and learning through the Passport and case records.
• Contribute to quality assurance, reflective practice, case reviews and continuous improvement activity.
• Share insight on participant barriers, module usefulness and service gaps with the delivery team.
Key Internal Stakeholders & Relationships
* Operations Manager
* Work & Health Coaches
* Health System Navigator
* Clinical Assurance Lead
Key External Stakeholders & Relationships
* Participants
* NHS Services
* Social prescribers
* Health providers
...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2026-09-05 10:41:34
-
1.
Participant engagement and relationship building
• Build trusted, strengths-based relationships with participants, using inclusive, trauma-informed and accessible communication.
• Explain the Health Confidence offer, including its non-clinical boundaries, participant choice and what to expect from the pathway.
• Support engagement, re-engagement and sustained participation using personalised contact methods and practical problem solving.
2.
CF Needs Assessment, Passport and support planning
• Complete or contribute to the Work Star and Health Confidence Passport as the CF Needs Assessment approach, ensuring participant voice is captured.
• Identify strengths, aspirations, motivators, primary barriers and practical support needs without requiring diagnosis or medical disclosure
• Co-produce Health Confidence goals and actions within the Support Plan and update progress at agreed review points.
3.
Delivery of Six Well Modules
• Deliver approved one-to-one and group coaching sessions across Think Well, Move Well, Sleep Well, Connect Well, Live Well and Work Well.
• Use evidence-informed behaviour-change and supported self-management techniques, including goal setting, action planning, problem solving, feedback and routine building.
• Support participants to build confidence, self-belief, routine, participation and readiness for employment-related activity.
4.
Pathway matching and progression
• Support the participant and EA to identify the primary route: Physical Confidence or Mental Confidence, based on the current barrier with greatest impact.
• Adjust module selection as participant needs evolve, including adding modules from the alternative pathway when appropriate.
• Link Health Confidence progress to work-focused activity, skills, volunteering, employer conversations and sustainable employment where appropriate.
5.
Safeguarding, boundaries and escalation
• Recognise and escalate safeguarding, crisis, urgent health or risk concerns in line with organisational procedures.
• Maintain accurate, objective and defensible records of concerns, actions and outcomes.
• Operate within role boundaries and seek advice from the Health System Navigator, Safeguarding Lead or Clinical Governance Lead where required.
6.
Quality, evidence and continuous improvement
• Capture evidence of engagement, module delivery, participant goals, progress milestones and learning through the Passport and case records.
• Contribute to quality assurance, reflective practice, case reviews and continuous improvement activity.
• Share insight on participant barriers, module usefulness and service gaps with the delivery team.
Key Internal Stakeholders & Relationships
* Operations Manager
* Work & Health Coaches
* Health System Navigator
* Clinical Assurance Lead
Key External Stakeholders & Relationships
* Participants
* NHS Services
* Social prescribers
* Health providers
...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: Not Specified
Posted: 2026-09-05 10:41:33
-
1.
Participant engagement and relationship building
• Build trusted, strengths-based relationships with participants, using inclusive, trauma-informed and accessible communication.
• Explain the Health Confidence offer, including its non-clinical boundaries, participant choice and what to expect from the pathway.
• Support engagement, re-engagement and sustained participation using personalised contact methods and practical problem solving.
2.
CF Needs Assessment, Passport and support planning
• Complete or contribute to the Work Star and Health Confidence Passport as the CF Needs Assessment approach, ensuring participant voice is captured.
• Identify strengths, aspirations, motivators, primary barriers and practical support needs without requiring diagnosis or medical disclosure
• Co-produce Health Confidence goals and actions within the Support Plan and update progress at agreed review points.
3.
Delivery of Six Well Modules
• Deliver approved one-to-one and group coaching sessions across Think Well, Move Well, Sleep Well, Connect Well, Live Well and Work Well.
• Use evidence-informed behaviour-change and supported self-management techniques, including goal setting, action planning, problem solving, feedback and routine building.
• Support participants to build confidence, self-belief, routine, participation and readiness for employment-related activity.
4.
Pathway matching and progression
• Support the participant and EA to identify the primary route: Physical Confidence or Mental Confidence, based on the current barrier with greatest impact.
• Adjust module selection as participant needs evolve, including adding modules from the alternative pathway when appropriate.
• Link Health Confidence progress to work-focused activity, skills, volunteering, employer conversations and sustainable employment where appropriate.
5.
Safeguarding, boundaries and escalation
• Recognise and escalate safeguarding, crisis, urgent health or risk concerns in line with organisational procedures.
• Maintain accurate, objective and defensible records of concerns, actions and outcomes.
• Operate within role boundaries and seek advice from the Health System Navigator, Safeguarding Lead or Clinical Governance Lead where required.
6.
Quality, evidence and continuous improvement
• Capture evidence of engagement, module delivery, participant goals, progress milestones and learning through the Passport and case records.
• Contribute to quality assurance, reflective practice, case reviews and continuous improvement activity.
• Share insight on participant barriers, module usefulness and service gaps with the delivery team.
Key Internal Stakeholders & Relationships
* Operations Manager
* Work & Health Coaches
* Health System Navigator
* Clinical Assurance Lead
Key External Stakeholders & Relationships
* Participants
* NHS Services
* Social prescribers
* Health providers
...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2026-09-05 10:41:33
-
1.
Participant engagement and relationship building
• Build trusted, strengths-based relationships with participants, using inclusive, trauma-informed and accessible communication.
• Explain the Health Confidence offer, including its non-clinical boundaries, participant choice and what to expect from the pathway.
• Support engagement, re-engagement and sustained participation using personalised contact methods and practical problem solving.
2.
CF Needs Assessment, Passport and support planning
• Complete or contribute to the Work Star and Health Confidence Passport as the CF Needs Assessment approach, ensuring participant voice is captured.
• Identify strengths, aspirations, motivators, primary barriers and practical support needs without requiring diagnosis or medical disclosure
• Co-produce Health Confidence goals and actions within the Support Plan and update progress at agreed review points.
3.
Delivery of Six Well Modules
• Deliver approved one-to-one and group coaching sessions across Think Well, Move Well, Sleep Well, Connect Well, Live Well and Work Well.
• Use evidence-informed behaviour-change and supported self-management techniques, including goal setting, action planning, problem solving, feedback and routine building.
• Support participants to build confidence, self-belief, routine, participation and readiness for employment-related activity.
4.
Pathway matching and progression
• Support the participant and EA to identify the primary route: Physical Confidence or Mental Confidence, based on the current barrier with greatest impact.
• Adjust module selection as participant needs evolve, including adding modules from the alternative pathway when appropriate.
• Link Health Confidence progress to work-focused activity, skills, volunteering, employer conversations and sustainable employment where appropriate.
5.
Safeguarding, boundaries and escalation
• Recognise and escalate safeguarding, crisis, urgent health or risk concerns in line with organisational procedures.
• Maintain accurate, objective and defensible records of concerns, actions and outcomes.
• Operate within role boundaries and seek advice from the Health System Navigator, Safeguarding Lead or Clinical Governance Lead where required.
6.
Quality, evidence and continuous improvement
• Capture evidence of engagement, module delivery, participant goals, progress milestones and learning through the Passport and case records.
• Contribute to quality assurance, reflective practice, case reviews and continuous improvement activity.
• Share insight on participant barriers, module usefulness and service gaps with the delivery team.
Key Internal Stakeholders & Relationships
* Operations Manager
* Work & Health Coaches
* Health System Navigator
* Clinical Assurance Lead
Key External Stakeholders & Relationships
* Participants
* NHS Services
* Social prescribers
* Health providers
...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2026-09-05 10:41:32
-
1.
Participant engagement and relationship building
• Build trusted, strengths-based relationships with participants, using inclusive, trauma-informed and accessible communication.
• Explain the Health Confidence offer, including its non-clinical boundaries, participant choice and what to expect from the pathway.
• Support engagement, re-engagement and sustained participation using personalised contact methods and practical problem solving.
2.
CF Needs Assessment, Passport and support planning
• Complete or contribute to the Work Star and Health Confidence Passport as the CF Needs Assessment approach, ensuring participant voice is captured.
• Identify strengths, aspirations, motivators, primary barriers and practical support needs without requiring diagnosis or medical disclosure
• Co-produce Health Confidence goals and actions within the Support Plan and update progress at agreed review points.
3.
Delivery of Six Well Modules
• Deliver approved one-to-one and group coaching sessions across Think Well, Move Well, Sleep Well, Connect Well, Live Well and Work Well.
• Use evidence-informed behaviour-change and supported self-management techniques, including goal setting, action planning, problem solving, feedback and routine building.
• Support participants to build confidence, self-belief, routine, participation and readiness for employment-related activity.
4.
Pathway matching and progression
• Support the participant and EA to identify the primary route: Physical Confidence or Mental Confidence, based on the current barrier with greatest impact.
• Adjust module selection as participant needs evolve, including adding modules from the alternative pathway when appropriate.
• Link Health Confidence progress to work-focused activity, skills, volunteering, employer conversations and sustainable employment where appropriate.
5.
Safeguarding, boundaries and escalation
• Recognise and escalate safeguarding, crisis, urgent health or risk concerns in line with organisational procedures.
• Maintain accurate, objective and defensible records of concerns, actions and outcomes.
• Operate within role boundaries and seek advice from the Health System Navigator, Safeguarding Lead or Clinical Governance Lead where required.
6.
Quality, evidence and continuous improvement
• Capture evidence of engagement, module delivery, participant goals, progress milestones and learning through the Passport and case records.
• Contribute to quality assurance, reflective practice, case reviews and continuous improvement activity.
• Share insight on participant barriers, module usefulness and service gaps with the delivery team.
Key Internal Stakeholders & Relationships
* Operations Manager
* Work & Health Coaches
* Health System Navigator
* Clinical Assurance Lead
Key External Stakeholders & Relationships
* Participants
* NHS Services
* Social prescribers
* Health providers
...
....Read more...
Type: Permanent Location: Lubbock, US-TX
Salary / Rate: Not Specified
Posted: 2026-09-05 10:41:31
-
1.
Participant engagement and relationship building
• Build trusted, strengths-based relationships with participants, using inclusive, trauma-informed and accessible communication.
• Explain the Health Confidence offer, including its non-clinical boundaries, participant choice and what to expect from the pathway.
• Support engagement, re-engagement and sustained participation using personalised contact methods and practical problem solving.
2.
CF Needs Assessment, Passport and support planning
• Complete or contribute to the Work Star and Health Confidence Passport as the CF Needs Assessment approach, ensuring participant voice is captured.
• Identify strengths, aspirations, motivators, primary barriers and practical support needs without requiring diagnosis or medical disclosure
• Co-produce Health Confidence goals and actions within the Support Plan and update progress at agreed review points.
3.
Delivery of Six Well Modules
• Deliver approved one-to-one and group coaching sessions across Think Well, Move Well, Sleep Well, Connect Well, Live Well and Work Well.
• Use evidence-informed behaviour-change and supported self-management techniques, including goal setting, action planning, problem solving, feedback and routine building.
• Support participants to build confidence, self-belief, routine, participation and readiness for employment-related activity.
4.
Pathway matching and progression
• Support the participant and EA to identify the primary route: Physical Confidence or Mental Confidence, based on the current barrier with greatest impact.
• Adjust module selection as participant needs evolve, including adding modules from the alternative pathway when appropriate.
• Link Health Confidence progress to work-focused activity, skills, volunteering, employer conversations and sustainable employment where appropriate.
5.
Safeguarding, boundaries and escalation
• Recognise and escalate safeguarding, crisis, urgent health or risk concerns in line with organisational procedures.
• Maintain accurate, objective and defensible records of concerns, actions and outcomes.
• Operate within role boundaries and seek advice from the Health System Navigator, Safeguarding Lead or Clinical Governance Lead where required.
6.
Quality, evidence and continuous improvement
• Capture evidence of engagement, module delivery, participant goals, progress milestones and learning through the Passport and case records.
• Contribute to quality assurance, reflective practice, case reviews and continuous improvement activity.
• Share insight on participant barriers, module usefulness and service gaps with the delivery team.
Key Internal Stakeholders & Relationships
* Operations Manager
* Work & Health Coaches
* Health System Navigator
* Clinical Assurance Lead
Key External Stakeholders & Relationships
* Participants
* NHS Services
* Social prescribers
* Health providers
...
....Read more...
Type: Permanent Location: Dallas, US-TX
Salary / Rate: Not Specified
Posted: 2026-09-05 10:41:31
-
1.
Participant engagement and relationship building
• Build trusted, strengths-based relationships with participants, using inclusive, trauma-informed and accessible communication.
• Explain the Health Confidence offer, including its non-clinical boundaries, participant choice and what to expect from the pathway.
• Support engagement, re-engagement and sustained participation using personalised contact methods and practical problem solving.
2.
CF Needs Assessment, Passport and support planning
• Complete or contribute to the Work Star and Health Confidence Passport as the CF Needs Assessment approach, ensuring participant voice is captured.
• Identify strengths, aspirations, motivators, primary barriers and practical support needs without requiring diagnosis or medical disclosure
• Co-produce Health Confidence goals and actions within the Support Plan and update progress at agreed review points.
3.
Delivery of Six Well Modules
• Deliver approved one-to-one and group coaching sessions across Think Well, Move Well, Sleep Well, Connect Well, Live Well and Work Well.
• Use evidence-informed behaviour-change and supported self-management techniques, including goal setting, action planning, problem solving, feedback and routine building.
• Support participants to build confidence, self-belief, routine, participation and readiness for employment-related activity.
4.
Pathway matching and progression
• Support the participant and EA to identify the primary route: Physical Confidence or Mental Confidence, based on the current barrier with greatest impact.
• Adjust module selection as participant needs evolve, including adding modules from the alternative pathway when appropriate.
• Link Health Confidence progress to work-focused activity, skills, volunteering, employer conversations and sustainable employment where appropriate.
5.
Safeguarding, boundaries and escalation
• Recognise and escalate safeguarding, crisis, urgent health or risk concerns in line with organisational procedures.
• Maintain accurate, objective and defensible records of concerns, actions and outcomes.
• Operate within role boundaries and seek advice from the Health System Navigator, Safeguarding Lead or Clinical Governance Lead where required.
6.
Quality, evidence and continuous improvement
• Capture evidence of engagement, module delivery, participant goals, progress milestones and learning through the Passport and case records.
• Contribute to quality assurance, reflective practice, case reviews and continuous improvement activity.
• Share insight on participant barriers, module usefulness and service gaps with the delivery team.
Key Internal Stakeholders & Relationships
* Operations Manager
* Work & Health Coaches
* Health System Navigator
* Clinical Assurance Lead
Key External Stakeholders & Relationships
* Participants
* NHS Services
* Social prescribers
* Health providers
...
....Read more...
Type: Permanent Location: St. George, US-UT
Salary / Rate: Not Specified
Posted: 2026-09-05 10:41:30
-
1.
Participant engagement and relationship building
• Build trusted, strengths-based relationships with participants, using inclusive, trauma-informed and accessible communication.
• Explain the Health Confidence offer, including its non-clinical boundaries, participant choice and what to expect from the pathway.
• Support engagement, re-engagement and sustained participation using personalised contact methods and practical problem solving.
2.
CF Needs Assessment, Passport and support planning
• Complete or contribute to the Work Star and Health Confidence Passport as the CF Needs Assessment approach, ensuring participant voice is captured.
• Identify strengths, aspirations, motivators, primary barriers and practical support needs without requiring diagnosis or medical disclosure
• Co-produce Health Confidence goals and actions within the Support Plan and update progress at agreed review points.
3.
Delivery of Six Well Modules
• Deliver approved one-to-one and group coaching sessions across Think Well, Move Well, Sleep Well, Connect Well, Live Well and Work Well.
• Use evidence-informed behaviour-change and supported self-management techniques, including goal setting, action planning, problem solving, feedback and routine building.
• Support participants to build confidence, self-belief, routine, participation and readiness for employment-related activity.
4.
Pathway matching and progression
• Support the participant and EA to identify the primary route: Physical Confidence or Mental Confidence, based on the current barrier with greatest impact.
• Adjust module selection as participant needs evolve, including adding modules from the alternative pathway when appropriate.
• Link Health Confidence progress to work-focused activity, skills, volunteering, employer conversations and sustainable employment where appropriate.
5.
Safeguarding, boundaries and escalation
• Recognise and escalate safeguarding, crisis, urgent health or risk concerns in line with organisational procedures.
• Maintain accurate, objective and defensible records of concerns, actions and outcomes.
• Operate within role boundaries and seek advice from the Health System Navigator, Safeguarding Lead or Clinical Governance Lead where required.
6.
Quality, evidence and continuous improvement
• Capture evidence of engagement, module delivery, participant goals, progress milestones and learning through the Passport and case records.
• Contribute to quality assurance, reflective practice, case reviews and continuous improvement activity.
• Share insight on participant barriers, module usefulness and service gaps with the delivery team.
Key Internal Stakeholders & Relationships
* Operations Manager
* Work & Health Coaches
* Health System Navigator
* Clinical Assurance Lead
Key External Stakeholders & Relationships
* Participants
* NHS Services
* Social prescribers
* Health providers
...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2026-09-05 10:41:29
-
1.
Participant engagement and relationship building
• Build trusted, strengths-based relationships with participants, using inclusive, trauma-informed and accessible communication.
• Explain the Health Confidence offer, including its non-clinical boundaries, participant choice and what to expect from the pathway.
• Support engagement, re-engagement and sustained participation using personalised contact methods and practical problem solving.
2.
CF Needs Assessment, Passport and support planning
• Complete or contribute to the Work Star and Health Confidence Passport as the CF Needs Assessment approach, ensuring participant voice is captured.
• Identify strengths, aspirations, motivators, primary barriers and practical support needs without requiring diagnosis or medical disclosure
• Co-produce Health Confidence goals and actions within the Support Plan and update progress at agreed review points.
3.
Delivery of Six Well Modules
• Deliver approved one-to-one and group coaching sessions across Think Well, Move Well, Sleep Well, Connect Well, Live Well and Work Well.
• Use evidence-informed behaviour-change and supported self-management techniques, including goal setting, action planning, problem solving, feedback and routine building.
• Support participants to build confidence, self-belief, routine, participation and readiness for employment-related activity.
4.
Pathway matching and progression
• Support the participant and EA to identify the primary route: Physical Confidence or Mental Confidence, based on the current barrier with greatest impact.
• Adjust module selection as participant needs evolve, including adding modules from the alternative pathway when appropriate.
• Link Health Confidence progress to work-focused activity, skills, volunteering, employer conversations and sustainable employment where appropriate.
5.
Safeguarding, boundaries and escalation
• Recognise and escalate safeguarding, crisis, urgent health or risk concerns in line with organisational procedures.
• Maintain accurate, objective and defensible records of concerns, actions and outcomes.
• Operate within role boundaries and seek advice from the Health System Navigator, Safeguarding Lead or Clinical Governance Lead where required.
6.
Quality, evidence and continuous improvement
• Capture evidence of engagement, module delivery, participant goals, progress milestones and learning through the Passport and case records.
• Contribute to quality assurance, reflective practice, case reviews and continuous improvement activity.
• Share insight on participant barriers, module usefulness and service gaps with the delivery team.
Key Internal Stakeholders & Relationships
* Operations Manager
* Work & Health Coaches
* Health System Navigator
* Clinical Assurance Lead
Key External Stakeholders & Relationships
* Participants
* NHS Services
* Social prescribers
* Health providers
...
....Read more...
Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: Not Specified
Posted: 2026-09-05 10:41:29
-
1.
Participant engagement and relationship building
• Build trusted, strengths-based relationships with participants, using inclusive, trauma-informed and accessible communication.
• Explain the Health Confidence offer, including its non-clinical boundaries, participant choice and what to expect from the pathway.
• Support engagement, re-engagement and sustained participation using personalised contact methods and practical problem solving.
2.
CF Needs Assessment, Passport and support planning
• Complete or contribute to the Work Star and Health Confidence Passport as the CF Needs Assessment approach, ensuring participant voice is captured.
• Identify strengths, aspirations, motivators, primary barriers and practical support needs without requiring diagnosis or medical disclosure
• Co-produce Health Confidence goals and actions within the Support Plan and update progress at agreed review points.
3.
Delivery of Six Well Modules
• Deliver approved one-to-one and group coaching sessions across Think Well, Move Well, Sleep Well, Connect Well, Live Well and Work Well.
• Use evidence-informed behaviour-change and supported self-management techniques, including goal setting, action planning, problem solving, feedback and routine building.
• Support participants to build confidence, self-belief, routine, participation and readiness for employment-related activity.
4.
Pathway matching and progression
• Support the participant and EA to identify the primary route: Physical Confidence or Mental Confidence, based on the current barrier with greatest impact.
• Adjust module selection as participant needs evolve, including adding modules from the alternative pathway when appropriate.
• Link Health Confidence progress to work-focused activity, skills, volunteering, employer conversations and sustainable employment where appropriate.
5.
Safeguarding, boundaries and escalation
• Recognise and escalate safeguarding, crisis, urgent health or risk concerns in line with organisational procedures.
• Maintain accurate, objective and defensible records of concerns, actions and outcomes.
• Operate within role boundaries and seek advice from the Health System Navigator, Safeguarding Lead or Clinical Governance Lead where required.
6.
Quality, evidence and continuous improvement
• Capture evidence of engagement, module delivery, participant goals, progress milestones and learning through the Passport and case records.
• Contribute to quality assurance, reflective practice, case reviews and continuous improvement activity.
• Share insight on participant barriers, module usefulness and service gaps with the delivery team.
Key Internal Stakeholders & Relationships
* Operations Manager
* Work & Health Coaches
* Health System Navigator
* Clinical Assurance Lead
Key External Stakeholders & Relationships
* Participants
* NHS Services
* Social prescribers
* Health providers
...
....Read more...
Type: Permanent Location: Nashville, US-TN
Salary / Rate: Not Specified
Posted: 2026-09-05 10:41:28
-
1.
Participant engagement and relationship building
• Build trusted, strengths-based relationships with participants, using inclusive, trauma-informed and accessible communication.
• Explain the Health Confidence offer, including its non-clinical boundaries, participant choice and what to expect from the pathway.
• Support engagement, re-engagement and sustained participation using personalised contact methods and practical problem solving.
2.
CF Needs Assessment, Passport and support planning
• Complete or contribute to the Work Star and Health Confidence Passport as the CF Needs Assessment approach, ensuring participant voice is captured.
• Identify strengths, aspirations, motivators, primary barriers and practical support needs without requiring diagnosis or medical disclosure
• Co-produce Health Confidence goals and actions within the Support Plan and update progress at agreed review points.
3.
Delivery of Six Well Modules
• Deliver approved one-to-one and group coaching sessions across Think Well, Move Well, Sleep Well, Connect Well, Live Well and Work Well.
• Use evidence-informed behaviour-change and supported self-management techniques, including goal setting, action planning, problem solving, feedback and routine building.
• Support participants to build confidence, self-belief, routine, participation and readiness for employment-related activity.
4.
Pathway matching and progression
• Support the participant and EA to identify the primary route: Physical Confidence or Mental Confidence, based on the current barrier with greatest impact.
• Adjust module selection as participant needs evolve, including adding modules from the alternative pathway when appropriate.
• Link Health Confidence progress to work-focused activity, skills, volunteering, employer conversations and sustainable employment where appropriate.
5.
Safeguarding, boundaries and escalation
• Recognise and escalate safeguarding, crisis, urgent health or risk concerns in line with organisational procedures.
• Maintain accurate, objective and defensible records of concerns, actions and outcomes.
• Operate within role boundaries and seek advice from the Health System Navigator, Safeguarding Lead or Clinical Governance Lead where required.
6.
Quality, evidence and continuous improvement
• Capture evidence of engagement, module delivery, participant goals, progress milestones and learning through the Passport and case records.
• Contribute to quality assurance, reflective practice, case reviews and continuous improvement activity.
• Share insight on participant barriers, module usefulness and service gaps with the delivery team.
Key Internal Stakeholders & Relationships
* Operations Manager
* Work & Health Coaches
* Health System Navigator
* Clinical Assurance Lead
Key External Stakeholders & Relationships
* Participants
* NHS Services
* Social prescribers
* Health providers
...
....Read more...
Type: Permanent Location: San Antonio, US-TX
Salary / Rate: Not Specified
Posted: 2026-09-05 10:41:27
-
1.
Participant engagement and relationship building
• Build trusted, strengths-based relationships with participants, using inclusive, trauma-informed and accessible communication.
• Explain the Health Confidence offer, including its non-clinical boundaries, participant choice and what to expect from the pathway.
• Support engagement, re-engagement and sustained participation using personalised contact methods and practical problem solving.
2.
CF Needs Assessment, Passport and support planning
• Complete or contribute to the Work Star and Health Confidence Passport as the CF Needs Assessment approach, ensuring participant voice is captured.
• Identify strengths, aspirations, motivators, primary barriers and practical support needs without requiring diagnosis or medical disclosure
• Co-produce Health Confidence goals and actions within the Support Plan and update progress at agreed review points.
3.
Delivery of Six Well Modules
• Deliver approved one-to-one and group coaching sessions across Think Well, Move Well, Sleep Well, Connect Well, Live Well and Work Well.
• Use evidence-informed behaviour-change and supported self-management techniques, including goal setting, action planning, problem solving, feedback and routine building.
• Support participants to build confidence, self-belief, routine, participation and readiness for employment-related activity.
4.
Pathway matching and progression
• Support the participant and EA to identify the primary route: Physical Confidence or Mental Confidence, based on the current barrier with greatest impact.
• Adjust module selection as participant needs evolve, including adding modules from the alternative pathway when appropriate.
• Link Health Confidence progress to work-focused activity, skills, volunteering, employer conversations and sustainable employment where appropriate.
5.
Safeguarding, boundaries and escalation
• Recognise and escalate safeguarding, crisis, urgent health or risk concerns in line with organisational procedures.
• Maintain accurate, objective and defensible records of concerns, actions and outcomes.
• Operate within role boundaries and seek advice from the Health System Navigator, Safeguarding Lead or Clinical Governance Lead where required.
6.
Quality, evidence and continuous improvement
• Capture evidence of engagement, module delivery, participant goals, progress milestones and learning through the Passport and case records.
• Contribute to quality assurance, reflective practice, case reviews and continuous improvement activity.
• Share insight on participant barriers, module usefulness and service gaps with the delivery team.
Key Internal Stakeholders & Relationships
* Operations Manager
* Work & Health Coaches
* Health System Navigator
* Clinical Assurance Lead
Key External Stakeholders & Relationships
* Participants
* NHS Services
* Social prescribers
* Health providers
...
....Read more...
Type: Permanent Location: Houston, US-TX
Salary / Rate: Not Specified
Posted: 2026-09-05 10:41:27
-
1.
Participant engagement and relationship building
• Build trusted, strengths-based relationships with participants, using inclusive, trauma-informed and accessible communication.
• Explain the Health Confidence offer, including its non-clinical boundaries, participant choice and what to expect from the pathway.
• Support engagement, re-engagement and sustained participation using personalised contact methods and practical problem solving.
2.
CF Needs Assessment, Passport and support planning
• Complete or contribute to the Work Star and Health Confidence Passport as the CF Needs Assessment approach, ensuring participant voice is captured.
• Identify strengths, aspirations, motivators, primary barriers and practical support needs without requiring diagnosis or medical disclosure
• Co-produce Health Confidence goals and actions within the Support Plan and update progress at agreed review points.
3.
Delivery of Six Well Modules
• Deliver approved one-to-one and group coaching sessions across Think Well, Move Well, Sleep Well, Connect Well, Live Well and Work Well.
• Use evidence-informed behaviour-change and supported self-management techniques, including goal setting, action planning, problem solving, feedback and routine building.
• Support participants to build confidence, self-belief, routine, participation and readiness for employment-related activity.
4.
Pathway matching and progression
• Support the participant and EA to identify the primary route: Physical Confidence or Mental Confidence, based on the current barrier with greatest impact.
• Adjust module selection as participant needs evolve, including adding modules from the alternative pathway when appropriate.
• Link Health Confidence progress to work-focused activity, skills, volunteering, employer conversations and sustainable employment where appropriate.
5.
Safeguarding, boundaries and escalation
• Recognise and escalate safeguarding, crisis, urgent health or risk concerns in line with organisational procedures.
• Maintain accurate, objective and defensible records of concerns, actions and outcomes.
• Operate within role boundaries and seek advice from the Health System Navigator, Safeguarding Lead or Clinical Governance Lead where required.
6.
Quality, evidence and continuous improvement
• Capture evidence of engagement, module delivery, participant goals, progress milestones and learning through the Passport and case records.
• Contribute to quality assurance, reflective practice, case reviews and continuous improvement activity.
• Share insight on participant barriers, module usefulness and service gaps with the delivery team.
Key Internal Stakeholders & Relationships
* Operations Manager
* Work & Health Coaches
* Health System Navigator
* Clinical Assurance Lead
Key External Stakeholders & Relationships
* Participants
* NHS Services
* Social prescribers
* Health providers
...
....Read more...
Type: Permanent Location: Memphis, US-TN
Salary / Rate: Not Specified
Posted: 2026-09-05 10:41:26
-
1.
Participant engagement and relationship building
• Build trusted, strengths-based relationships with participants, using inclusive, trauma-informed and accessible communication.
• Explain the Health Confidence offer, including its non-clinical boundaries, participant choice and what to expect from the pathway.
• Support engagement, re-engagement and sustained participation using personalised contact methods and practical problem solving.
2.
CF Needs Assessment, Passport and support planning
• Complete or contribute to the Work Star and Health Confidence Passport as the CF Needs Assessment approach, ensuring participant voice is captured.
• Identify strengths, aspirations, motivators, primary barriers and practical support needs without requiring diagnosis or medical disclosure
• Co-produce Health Confidence goals and actions within the Support Plan and update progress at agreed review points.
3.
Delivery of Six Well Modules
• Deliver approved one-to-one and group coaching sessions across Think Well, Move Well, Sleep Well, Connect Well, Live Well and Work Well.
• Use evidence-informed behaviour-change and supported self-management techniques, including goal setting, action planning, problem solving, feedback and routine building.
• Support participants to build confidence, self-belief, routine, participation and readiness for employment-related activity.
4.
Pathway matching and progression
• Support the participant and EA to identify the primary route: Physical Confidence or Mental Confidence, based on the current barrier with greatest impact.
• Adjust module selection as participant needs evolve, including adding modules from the alternative pathway when appropriate.
• Link Health Confidence progress to work-focused activity, skills, volunteering, employer conversations and sustainable employment where appropriate.
5.
Safeguarding, boundaries and escalation
• Recognise and escalate safeguarding, crisis, urgent health or risk concerns in line with organisational procedures.
• Maintain accurate, objective and defensible records of concerns, actions and outcomes.
• Operate within role boundaries and seek advice from the Health System Navigator, Safeguarding Lead or Clinical Governance Lead where required.
6.
Quality, evidence and continuous improvement
• Capture evidence of engagement, module delivery, participant goals, progress milestones and learning through the Passport and case records.
• Contribute to quality assurance, reflective practice, case reviews and continuous improvement activity.
• Share insight on participant barriers, module usefulness and service gaps with the delivery team.
Key Internal Stakeholders & Relationships
* Operations Manager
* Work & Health Coaches
* Health System Navigator
* Clinical Assurance Lead
Key External Stakeholders & Relationships
* Participants
* NHS Services
* Social prescribers
* Health providers
...
....Read more...
Type: Permanent Location: Rapid City, US-SD
Salary / Rate: Not Specified
Posted: 2026-09-05 10:41:25
-
1.
Participant engagement and relationship building
• Build trusted, strengths-based relationships with participants, using inclusive, trauma-informed and accessible communication.
• Explain the Health Confidence offer, including its non-clinical boundaries, participant choice and what to expect from the pathway.
• Support engagement, re-engagement and sustained participation using personalised contact methods and practical problem solving.
2.
CF Needs Assessment, Passport and support planning
• Complete or contribute to the Work Star and Health Confidence Passport as the CF Needs Assessment approach, ensuring participant voice is captured.
• Identify strengths, aspirations, motivators, primary barriers and practical support needs without requiring diagnosis or medical disclosure
• Co-produce Health Confidence goals and actions within the Support Plan and update progress at agreed review points.
3.
Delivery of Six Well Modules
• Deliver approved one-to-one and group coaching sessions across Think Well, Move Well, Sleep Well, Connect Well, Live Well and Work Well.
• Use evidence-informed behaviour-change and supported self-management techniques, including goal setting, action planning, problem solving, feedback and routine building.
• Support participants to build confidence, self-belief, routine, participation and readiness for employment-related activity.
4.
Pathway matching and progression
• Support the participant and EA to identify the primary route: Physical Confidence or Mental Confidence, based on the current barrier with greatest impact.
• Adjust module selection as participant needs evolve, including adding modules from the alternative pathway when appropriate.
• Link Health Confidence progress to work-focused activity, skills, volunteering, employer conversations and sustainable employment where appropriate.
5.
Safeguarding, boundaries and escalation
• Recognise and escalate safeguarding, crisis, urgent health or risk concerns in line with organisational procedures.
• Maintain accurate, objective and defensible records of concerns, actions and outcomes.
• Operate within role boundaries and seek advice from the Health System Navigator, Safeguarding Lead or Clinical Governance Lead where required.
6.
Quality, evidence and continuous improvement
• Capture evidence of engagement, module delivery, participant goals, progress milestones and learning through the Passport and case records.
• Contribute to quality assurance, reflective practice, case reviews and continuous improvement activity.
• Share insight on participant barriers, module usefulness and service gaps with the delivery team.
Key Internal Stakeholders & Relationships
* Operations Manager
* Work & Health Coaches
* Health System Navigator
* Clinical Assurance Lead
Key External Stakeholders & Relationships
* Participants
* NHS Services
* Social prescribers
* Health providers
...
....Read more...
Type: Permanent Location: Newport, US-RI
Salary / Rate: Not Specified
Posted: 2026-09-05 10:41:25
-
1.
Participant engagement and relationship building
• Build trusted, strengths-based relationships with participants, using inclusive, trauma-informed and accessible communication.
• Explain the Health Confidence offer, including its non-clinical boundaries, participant choice and what to expect from the pathway.
• Support engagement, re-engagement and sustained participation using personalised contact methods and practical problem solving.
2.
CF Needs Assessment, Passport and support planning
• Complete or contribute to the Work Star and Health Confidence Passport as the CF Needs Assessment approach, ensuring participant voice is captured.
• Identify strengths, aspirations, motivators, primary barriers and practical support needs without requiring diagnosis or medical disclosure
• Co-produce Health Confidence goals and actions within the Support Plan and update progress at agreed review points.
3.
Delivery of Six Well Modules
• Deliver approved one-to-one and group coaching sessions across Think Well, Move Well, Sleep Well, Connect Well, Live Well and Work Well.
• Use evidence-informed behaviour-change and supported self-management techniques, including goal setting, action planning, problem solving, feedback and routine building.
• Support participants to build confidence, self-belief, routine, participation and readiness for employment-related activity.
4.
Pathway matching and progression
• Support the participant and EA to identify the primary route: Physical Confidence or Mental Confidence, based on the current barrier with greatest impact.
• Adjust module selection as participant needs evolve, including adding modules from the alternative pathway when appropriate.
• Link Health Confidence progress to work-focused activity, skills, volunteering, employer conversations and sustainable employment where appropriate.
5.
Safeguarding, boundaries and escalation
• Recognise and escalate safeguarding, crisis, urgent health or risk concerns in line with organisational procedures.
• Maintain accurate, objective and defensible records of concerns, actions and outcomes.
• Operate within role boundaries and seek advice from the Health System Navigator, Safeguarding Lead or Clinical Governance Lead where required.
6.
Quality, evidence and continuous improvement
• Capture evidence of engagement, module delivery, participant goals, progress milestones and learning through the Passport and case records.
• Contribute to quality assurance, reflective practice, case reviews and continuous improvement activity.
• Share insight on participant barriers, module usefulness and service gaps with the delivery team.
Key Internal Stakeholders & Relationships
* Operations Manager
* Work & Health Coaches
* Health System Navigator
* Clinical Assurance Lead
Key External Stakeholders & Relationships
* Participants
* NHS Services
* Social prescribers
* Health providers
...
....Read more...
Type: Permanent Location: Columbia, US-SC
Salary / Rate: Not Specified
Posted: 2026-09-05 10:41:24
-
1.
Participant engagement and relationship building
• Build trusted, strengths-based relationships with participants, using inclusive, trauma-informed and accessible communication.
• Explain the Health Confidence offer, including its non-clinical boundaries, participant choice and what to expect from the pathway.
• Support engagement, re-engagement and sustained participation using personalised contact methods and practical problem solving.
2.
CF Needs Assessment, Passport and support planning
• Complete or contribute to the Work Star and Health Confidence Passport as the CF Needs Assessment approach, ensuring participant voice is captured.
• Identify strengths, aspirations, motivators, primary barriers and practical support needs without requiring diagnosis or medical disclosure
• Co-produce Health Confidence goals and actions within the Support Plan and update progress at agreed review points.
3.
Delivery of Six Well Modules
• Deliver approved one-to-one and group coaching sessions across Think Well, Move Well, Sleep Well, Connect Well, Live Well and Work Well.
• Use evidence-informed behaviour-change and supported self-management techniques, including goal setting, action planning, problem solving, feedback and routine building.
• Support participants to build confidence, self-belief, routine, participation and readiness for employment-related activity.
4.
Pathway matching and progression
• Support the participant and EA to identify the primary route: Physical Confidence or Mental Confidence, based on the current barrier with greatest impact.
• Adjust module selection as participant needs evolve, including adding modules from the alternative pathway when appropriate.
• Link Health Confidence progress to work-focused activity, skills, volunteering, employer conversations and sustainable employment where appropriate.
5.
Safeguarding, boundaries and escalation
• Recognise and escalate safeguarding, crisis, urgent health or risk concerns in line with organisational procedures.
• Maintain accurate, objective and defensible records of concerns, actions and outcomes.
• Operate within role boundaries and seek advice from the Health System Navigator, Safeguarding Lead or Clinical Governance Lead where required.
6.
Quality, evidence and continuous improvement
• Capture evidence of engagement, module delivery, participant goals, progress milestones and learning through the Passport and case records.
• Contribute to quality assurance, reflective practice, case reviews and continuous improvement activity.
• Share insight on participant barriers, module usefulness and service gaps with the delivery team.
Key Internal Stakeholders & Relationships
* Operations Manager
* Work & Health Coaches
* Health System Navigator
* Clinical Assurance Lead
Key External Stakeholders & Relationships
* Participants
* NHS Services
* Social prescribers
* Health providers
...
....Read more...
Type: Permanent Location: Charleston, US-SC
Salary / Rate: Not Specified
Posted: 2026-09-05 10:41:23
-
1.
Participant engagement and relationship building
• Build trusted, strengths-based relationships with participants, using inclusive, trauma-informed and accessible communication.
• Explain the Health Confidence offer, including its non-clinical boundaries, participant choice and what to expect from the pathway.
• Support engagement, re-engagement and sustained participation using personalised contact methods and practical problem solving.
2.
CF Needs Assessment, Passport and support planning
• Complete or contribute to the Work Star and Health Confidence Passport as the CF Needs Assessment approach, ensuring participant voice is captured.
• Identify strengths, aspirations, motivators, primary barriers and practical support needs without requiring diagnosis or medical disclosure
• Co-produce Health Confidence goals and actions within the Support Plan and update progress at agreed review points.
3.
Delivery of Six Well Modules
• Deliver approved one-to-one and group coaching sessions across Think Well, Move Well, Sleep Well, Connect Well, Live Well and Work Well.
• Use evidence-informed behaviour-change and supported self-management techniques, including goal setting, action planning, problem solving, feedback and routine building.
• Support participants to build confidence, self-belief, routine, participation and readiness for employment-related activity.
4.
Pathway matching and progression
• Support the participant and EA to identify the primary route: Physical Confidence or Mental Confidence, based on the current barrier with greatest impact.
• Adjust module selection as participant needs evolve, including adding modules from the alternative pathway when appropriate.
• Link Health Confidence progress to work-focused activity, skills, volunteering, employer conversations and sustainable employment where appropriate.
5.
Safeguarding, boundaries and escalation
• Recognise and escalate safeguarding, crisis, urgent health or risk concerns in line with organisational procedures.
• Maintain accurate, objective and defensible records of concerns, actions and outcomes.
• Operate within role boundaries and seek advice from the Health System Navigator, Safeguarding Lead or Clinical Governance Lead where required.
6.
Quality, evidence and continuous improvement
• Capture evidence of engagement, module delivery, participant goals, progress milestones and learning through the Passport and case records.
• Contribute to quality assurance, reflective practice, case reviews and continuous improvement activity.
• Share insight on participant barriers, module usefulness and service gaps with the delivery team.
Key Internal Stakeholders & Relationships
* Operations Manager
* Work & Health Coaches
* Health System Navigator
* Clinical Assurance Lead
Key External Stakeholders & Relationships
* Participants
* NHS Services
* Social prescribers
* Health providers
...
....Read more...
Type: Permanent Location: Sioux Falls, US-SD
Salary / Rate: Not Specified
Posted: 2026-09-05 10:41:23
-
1.
Participant engagement and relationship building
• Build trusted, strengths-based relationships with participants, using inclusive, trauma-informed and accessible communication.
• Explain the Health Confidence offer, including its non-clinical boundaries, participant choice and what to expect from the pathway.
• Support engagement, re-engagement and sustained participation using personalised contact methods and practical problem solving.
2.
CF Needs Assessment, Passport and support planning
• Complete or contribute to the Work Star and Health Confidence Passport as the CF Needs Assessment approach, ensuring participant voice is captured.
• Identify strengths, aspirations, motivators, primary barriers and practical support needs without requiring diagnosis or medical disclosure
• Co-produce Health Confidence goals and actions within the Support Plan and update progress at agreed review points.
3.
Delivery of Six Well Modules
• Deliver approved one-to-one and group coaching sessions across Think Well, Move Well, Sleep Well, Connect Well, Live Well and Work Well.
• Use evidence-informed behaviour-change and supported self-management techniques, including goal setting, action planning, problem solving, feedback and routine building.
• Support participants to build confidence, self-belief, routine, participation and readiness for employment-related activity.
4.
Pathway matching and progression
• Support the participant and EA to identify the primary route: Physical Confidence or Mental Confidence, based on the current barrier with greatest impact.
• Adjust module selection as participant needs evolve, including adding modules from the alternative pathway when appropriate.
• Link Health Confidence progress to work-focused activity, skills, volunteering, employer conversations and sustainable employment where appropriate.
5.
Safeguarding, boundaries and escalation
• Recognise and escalate safeguarding, crisis, urgent health or risk concerns in line with organisational procedures.
• Maintain accurate, objective and defensible records of concerns, actions and outcomes.
• Operate within role boundaries and seek advice from the Health System Navigator, Safeguarding Lead or Clinical Governance Lead where required.
6.
Quality, evidence and continuous improvement
• Capture evidence of engagement, module delivery, participant goals, progress milestones and learning through the Passport and case records.
• Contribute to quality assurance, reflective practice, case reviews and continuous improvement activity.
• Share insight on participant barriers, module usefulness and service gaps with the delivery team.
Key Internal Stakeholders & Relationships
* Operations Manager
* Work & Health Coaches
* Health System Navigator
* Clinical Assurance Lead
Key External Stakeholders & Relationships
* Participants
* NHS Services
* Social prescribers
* Health providers
...
....Read more...
Type: Permanent Location: Eugene, US-OR
Salary / Rate: Not Specified
Posted: 2026-09-05 10:41:22
