-
Description & Requirements
The Maximus Health TX Enrollment Broker Project is now accepting applications for a Business Analyst.
This position facilitates change within the Texas Health Enrollment Broker (EB) Project by identifying needs and recommending solutions that provide value to project stakeholders.
Additionally, it involves serving as the customer representative on both the program and project teams.
This role requires expertise across various domains of business analysis, including elicitation and collaboration, requirements analysis and design definition, solution evaluation, and strategy analysis.
The Business Analyst also contributes to business transformation by adopting multiple perspectives, particularly in Agile methodologies, Business Process Management, Process Analysis, and Information Technology.
This position is a full time, salaried role with a remote working arrangement.
Here's what Maximus can offer you:
* Work/Life Balance Support - Flexibility tailored to your needs!
*
* • Competitive Compensation - Bonuses based on performance included!
*
* • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.
Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
*
* • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
*
* • Unlimited Time Off Package - Enjoy UTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
*
* • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
*
* • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
*
* • Tuition Reimbursement - Invest in your ongoing education and development.
*
* • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
*
* • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
*
* • Professional Development Opportunities: Participate in training programs, workshops, and conferences.
Essential Duties and Responsibilities:
- Represent and support business stakeholders and staff by analyzing business needs, processes, and problems, formally documenting the business process, supporting the maintenance of a healthy business, and consulting with users and stakeholders to identify opportunities for improvement.
- Develop an advanced level of knowledge of the MAXIMUS BPM framework to define, optimize, automate and manage business processes to identify key measures or indicators of process performance and the actions needed to improve or correct performance.
- Create business process models, critical control point documentat...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: Not Specified
Posted: 2025-04-05 08:45:05
-
Description & Requirements
The Maximus Health TX Enrollment Broker Project is now accepting applications for a Business Analyst.
This position facilitates change within the Texas Health Enrollment Broker (EB) Project by identifying needs and recommending solutions that provide value to project stakeholders.
Additionally, it involves serving as the customer representative on both the program and project teams.
This role requires expertise across various domains of business analysis, including elicitation and collaboration, requirements analysis and design definition, solution evaluation, and strategy analysis.
The Business Analyst also contributes to business transformation by adopting multiple perspectives, particularly in Agile methodologies, Business Process Management, Process Analysis, and Information Technology.
This position is a full time, salaried role with a remote working arrangement.
Here's what Maximus can offer you:
* Work/Life Balance Support - Flexibility tailored to your needs!
*
* • Competitive Compensation - Bonuses based on performance included!
*
* • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.
Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
*
* • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
*
* • Unlimited Time Off Package - Enjoy UTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
*
* • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
*
* • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
*
* • Tuition Reimbursement - Invest in your ongoing education and development.
*
* • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
*
* • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
*
* • Professional Development Opportunities: Participate in training programs, workshops, and conferences.
Essential Duties and Responsibilities:
- Represent and support business stakeholders and staff by analyzing business needs, processes, and problems, formally documenting the business process, supporting the maintenance of a healthy business, and consulting with users and stakeholders to identify opportunities for improvement.
- Develop an advanced level of knowledge of the MAXIMUS BPM framework to define, optimize, automate and manage business processes to identify key measures or indicators of process performance and the actions needed to improve or correct performance.
- Create business process models, critical control point documentat...
....Read more...
Type: Permanent Location: San Francisco, US-CA
Salary / Rate: Not Specified
Posted: 2025-04-05 08:45:05
-
Description & Requirements
The Maximus Health TX Enrollment Broker Project is now accepting applications for a Business Analyst.
This position facilitates change within the Texas Health Enrollment Broker (EB) Project by identifying needs and recommending solutions that provide value to project stakeholders.
Additionally, it involves serving as the customer representative on both the program and project teams.
This role requires expertise across various domains of business analysis, including elicitation and collaboration, requirements analysis and design definition, solution evaluation, and strategy analysis.
The Business Analyst also contributes to business transformation by adopting multiple perspectives, particularly in Agile methodologies, Business Process Management, Process Analysis, and Information Technology.
This position is a full time, salaried role with a remote working arrangement.
Here's what Maximus can offer you:
* Work/Life Balance Support - Flexibility tailored to your needs!
*
* • Competitive Compensation - Bonuses based on performance included!
*
* • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.
Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
*
* • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
*
* • Unlimited Time Off Package - Enjoy UTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
*
* • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
*
* • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
*
* • Tuition Reimbursement - Invest in your ongoing education and development.
*
* • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
*
* • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
*
* • Professional Development Opportunities: Participate in training programs, workshops, and conferences.
Essential Duties and Responsibilities:
- Represent and support business stakeholders and staff by analyzing business needs, processes, and problems, formally documenting the business process, supporting the maintenance of a healthy business, and consulting with users and stakeholders to identify opportunities for improvement.
- Develop an advanced level of knowledge of the MAXIMUS BPM framework to define, optimize, automate and manage business processes to identify key measures or indicators of process performance and the actions needed to improve or correct performance.
- Create business process models, critical control point documentat...
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: Not Specified
Posted: 2025-04-05 08:45:04
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Description & Requirements
The Maximus Health TX Enrollment Broker Project is now accepting applications for a Business Analyst.
This position facilitates change within the Texas Health Enrollment Broker (EB) Project by identifying needs and recommending solutions that provide value to project stakeholders.
Additionally, it involves serving as the customer representative on both the program and project teams.
This role requires expertise across various domains of business analysis, including elicitation and collaboration, requirements analysis and design definition, solution evaluation, and strategy analysis.
The Business Analyst also contributes to business transformation by adopting multiple perspectives, particularly in Agile methodologies, Business Process Management, Process Analysis, and Information Technology.
This position is a full time, salaried role with a remote working arrangement.
Here's what Maximus can offer you:
* Work/Life Balance Support - Flexibility tailored to your needs!
*
* • Competitive Compensation - Bonuses based on performance included!
*
* • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.
Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
*
* • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
*
* • Unlimited Time Off Package - Enjoy UTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
*
* • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
*
* • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
*
* • Tuition Reimbursement - Invest in your ongoing education and development.
*
* • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
*
* • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
*
* • Professional Development Opportunities: Participate in training programs, workshops, and conferences.
Essential Duties and Responsibilities:
- Represent and support business stakeholders and staff by analyzing business needs, processes, and problems, formally documenting the business process, supporting the maintenance of a healthy business, and consulting with users and stakeholders to identify opportunities for improvement.
- Develop an advanced level of knowledge of the MAXIMUS BPM framework to define, optimize, automate and manage business processes to identify key measures or indicators of process performance and the actions needed to improve or correct performance.
- Create business process models, critical control point documentat...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: Not Specified
Posted: 2025-04-05 08:45:03
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Description & Requirements
The Maximus Health TX Enrollment Broker Project is now accepting applications for a Business Analyst.
This position facilitates change within the Texas Health Enrollment Broker (EB) Project by identifying needs and recommending solutions that provide value to project stakeholders.
Additionally, it involves serving as the customer representative on both the program and project teams.
This role requires expertise across various domains of business analysis, including elicitation and collaboration, requirements analysis and design definition, solution evaluation, and strategy analysis.
The Business Analyst also contributes to business transformation by adopting multiple perspectives, particularly in Agile methodologies, Business Process Management, Process Analysis, and Information Technology.
This position is a full time, salaried role with a remote working arrangement.
Here's what Maximus can offer you:
* Work/Life Balance Support - Flexibility tailored to your needs!
*
* • Competitive Compensation - Bonuses based on performance included!
*
* • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.
Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
*
* • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
*
* • Unlimited Time Off Package - Enjoy UTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
*
* • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
*
* • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
*
* • Tuition Reimbursement - Invest in your ongoing education and development.
*
* • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
*
* • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
*
* • Professional Development Opportunities: Participate in training programs, workshops, and conferences.
Essential Duties and Responsibilities:
- Represent and support business stakeholders and staff by analyzing business needs, processes, and problems, formally documenting the business process, supporting the maintenance of a healthy business, and consulting with users and stakeholders to identify opportunities for improvement.
- Develop an advanced level of knowledge of the MAXIMUS BPM framework to define, optimize, automate and manage business processes to identify key measures or indicators of process performance and the actions needed to improve or correct performance.
- Create business process models, critical control point documentat...
....Read more...
Type: Permanent Location: Sacramento, US-CA
Salary / Rate: Not Specified
Posted: 2025-04-05 08:45:03
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Description & Requirements
Maximus is seeking a dedicated and detail-oriented Clinical Reviewer to support the Colorado PASRR Program.
In this remote role, you will be responsible for conducting a clinical review of Level I PASRR screens, evaluating the completed screen, making determinations regarding an individuals' need for a more comprehensive PASRR assessment, and ensuring compliance with state and federal guidelines.
About the program: Maximus is contracted with Colorado Department of Health Care Policy and Financing to manage the statewide CO PASRR program.
Starting July, 2025, we will begin managing submission of all Level I PASRR referrals and Status Changes, completion of clinical review to determine if a person has a known or suspected PASRR condition (SMI, ID or related condition), completion of the comprehensive person-centered Level II assessments.
This role will be part of a collaborative team of professionals, working remotely, and will be responsible for completing the clinical review portion of the process and determining if a referred individual has one of the PASRR conditions.
Why Maximus?
- Work/Life Balance Support - Flexibility tailored to your needs!
- • Competitive Compensation - Bonuses based on performance included!
- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.
Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- • Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- • Tuition Reimbursement - Invest in your ongoing education and development.
- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- • Professional Development Opportunities-Participate in training programs, workshops, and conferences.
- •Licensures and Certifications-Maximus assumes the expenses associated with renewing licenses and certifications for its employees.
Essential Duties and Responsibilities:
- Review requests for services including admission, discharges and continued stays for adherence to clinical criteria, state and federal policy, and related requirements.
- Issue approvals, denials or recommendations based on contract requirements.
- Identify need for additional clinical documentation or consultation.
- Complete documentation of activities within contract systems.
- Communicate with providers, indi...
....Read more...
Type: Permanent Location: Denver, US-CO
Salary / Rate: Not Specified
Posted: 2025-04-05 08:45:02
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Description & Requirements
The Maximus Health TX Enrollment Broker Project is now accepting applications for a Business Analyst.
This position facilitates change within the Texas Health Enrollment Broker (EB) Project by identifying needs and recommending solutions that provide value to project stakeholders.
Additionally, it involves serving as the customer representative on both the program and project teams.
This role requires expertise across various domains of business analysis, including elicitation and collaboration, requirements analysis and design definition, solution evaluation, and strategy analysis.
The Business Analyst also contributes to business transformation by adopting multiple perspectives, particularly in Agile methodologies, Business Process Management, Process Analysis, and Information Technology.
This position is a full time, salaried role with a remote working arrangement.
Here's what Maximus can offer you:
* Work/Life Balance Support - Flexibility tailored to your needs!
*
* • Competitive Compensation - Bonuses based on performance included!
*
* • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.
Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
*
* • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
*
* • Unlimited Time Off Package - Enjoy UTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
*
* • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
*
* • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
*
* • Tuition Reimbursement - Invest in your ongoing education and development.
*
* • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
*
* • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
*
* • Professional Development Opportunities: Participate in training programs, workshops, and conferences.
Essential Duties and Responsibilities:
- Represent and support business stakeholders and staff by analyzing business needs, processes, and problems, formally documenting the business process, supporting the maintenance of a healthy business, and consulting with users and stakeholders to identify opportunities for improvement.
- Develop an advanced level of knowledge of the MAXIMUS BPM framework to define, optimize, automate and manage business processes to identify key measures or indicators of process performance and the actions needed to improve or correct performance.
- Create business process models, critical control point documentat...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: Not Specified
Posted: 2025-04-05 08:45:01
-
Description & Requirements
The Maximus Health TX Enrollment Broker Project is now accepting applications for a Business Analyst.
This position facilitates change within the Texas Health Enrollment Broker (EB) Project by identifying needs and recommending solutions that provide value to project stakeholders.
Additionally, it involves serving as the customer representative on both the program and project teams.
This role requires expertise across various domains of business analysis, including elicitation and collaboration, requirements analysis and design definition, solution evaluation, and strategy analysis.
The Business Analyst also contributes to business transformation by adopting multiple perspectives, particularly in Agile methodologies, Business Process Management, Process Analysis, and Information Technology.
This position is a full time, salaried role with a remote working arrangement.
Here's what Maximus can offer you:
* Work/Life Balance Support - Flexibility tailored to your needs!
*
* • Competitive Compensation - Bonuses based on performance included!
*
* • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.
Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
*
* • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
*
* • Unlimited Time Off Package - Enjoy UTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
*
* • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
*
* • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
*
* • Tuition Reimbursement - Invest in your ongoing education and development.
*
* • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
*
* • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
*
* • Professional Development Opportunities: Participate in training programs, workshops, and conferences.
Essential Duties and Responsibilities:
- Represent and support business stakeholders and staff by analyzing business needs, processes, and problems, formally documenting the business process, supporting the maintenance of a healthy business, and consulting with users and stakeholders to identify opportunities for improvement.
- Develop an advanced level of knowledge of the MAXIMUS BPM framework to define, optimize, automate and manage business processes to identify key measures or indicators of process performance and the actions needed to improve or correct performance.
- Create business process models, critical control point documentat...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: Not Specified
Posted: 2025-04-05 08:45:00
-
Description & Requirements
The Maximus Health TX Enrollment Broker Project is now accepting applications for a Business Analyst.
This position facilitates change within the Texas Health Enrollment Broker (EB) Project by identifying needs and recommending solutions that provide value to project stakeholders.
Additionally, it involves serving as the customer representative on both the program and project teams.
This role requires expertise across various domains of business analysis, including elicitation and collaboration, requirements analysis and design definition, solution evaluation, and strategy analysis.
The Business Analyst also contributes to business transformation by adopting multiple perspectives, particularly in Agile methodologies, Business Process Management, Process Analysis, and Information Technology.
This position is a full time, salaried role with a remote working arrangement.
Here's what Maximus can offer you:
* Work/Life Balance Support - Flexibility tailored to your needs!
*
* • Competitive Compensation - Bonuses based on performance included!
*
* • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.
Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
*
* • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
*
* • Unlimited Time Off Package - Enjoy UTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
*
* • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
*
* • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
*
* • Tuition Reimbursement - Invest in your ongoing education and development.
*
* • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
*
* • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
*
* • Professional Development Opportunities: Participate in training programs, workshops, and conferences.
Essential Duties and Responsibilities:
- Represent and support business stakeholders and staff by analyzing business needs, processes, and problems, formally documenting the business process, supporting the maintenance of a healthy business, and consulting with users and stakeholders to identify opportunities for improvement.
- Develop an advanced level of knowledge of the MAXIMUS BPM framework to define, optimize, automate and manage business processes to identify key measures or indicators of process performance and the actions needed to improve or correct performance.
- Create business process models, critical control point documentat...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: Not Specified
Posted: 2025-04-05 08:44:59
-
Description & Requirements
The Maximus Health TX Enrollment Broker Project is now accepting applications for a Business Analyst.
This position facilitates change within the Texas Health Enrollment Broker (EB) Project by identifying needs and recommending solutions that provide value to project stakeholders.
Additionally, it involves serving as the customer representative on both the program and project teams.
This role requires expertise across various domains of business analysis, including elicitation and collaboration, requirements analysis and design definition, solution evaluation, and strategy analysis.
The Business Analyst also contributes to business transformation by adopting multiple perspectives, particularly in Agile methodologies, Business Process Management, Process Analysis, and Information Technology.
This position is a full time, salaried role with a remote working arrangement.
Here's what Maximus can offer you:
* Work/Life Balance Support - Flexibility tailored to your needs!
*
* • Competitive Compensation - Bonuses based on performance included!
*
* • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.
Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
*
* • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
*
* • Unlimited Time Off Package - Enjoy UTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
*
* • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
*
* • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
*
* • Tuition Reimbursement - Invest in your ongoing education and development.
*
* • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
*
* • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
*
* • Professional Development Opportunities: Participate in training programs, workshops, and conferences.
Essential Duties and Responsibilities:
- Represent and support business stakeholders and staff by analyzing business needs, processes, and problems, formally documenting the business process, supporting the maintenance of a healthy business, and consulting with users and stakeholders to identify opportunities for improvement.
- Develop an advanced level of knowledge of the MAXIMUS BPM framework to define, optimize, automate and manage business processes to identify key measures or indicators of process performance and the actions needed to improve or correct performance.
- Create business process models, critical control point documentat...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: Not Specified
Posted: 2025-04-05 08:44:58
-
Description & Requirements
The Maximus Health TX Enrollment Broker Project is now accepting applications for a Business Analyst.
This position facilitates change within the Texas Health Enrollment Broker (EB) Project by identifying needs and recommending solutions that provide value to project stakeholders.
Additionally, it involves serving as the customer representative on both the program and project teams.
This role requires expertise across various domains of business analysis, including elicitation and collaboration, requirements analysis and design definition, solution evaluation, and strategy analysis.
The Business Analyst also contributes to business transformation by adopting multiple perspectives, particularly in Agile methodologies, Business Process Management, Process Analysis, and Information Technology.
This position is a full time, salaried role with a remote working arrangement.
Here's what Maximus can offer you:
* Work/Life Balance Support - Flexibility tailored to your needs!
*
* • Competitive Compensation - Bonuses based on performance included!
*
* • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.
Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
*
* • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
*
* • Unlimited Time Off Package - Enjoy UTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
*
* • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
*
* • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
*
* • Tuition Reimbursement - Invest in your ongoing education and development.
*
* • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
*
* • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
*
* • Professional Development Opportunities: Participate in training programs, workshops, and conferences.
Essential Duties and Responsibilities:
- Represent and support business stakeholders and staff by analyzing business needs, processes, and problems, formally documenting the business process, supporting the maintenance of a healthy business, and consulting with users and stakeholders to identify opportunities for improvement.
- Develop an advanced level of knowledge of the MAXIMUS BPM framework to define, optimize, automate and manage business processes to identify key measures or indicators of process performance and the actions needed to improve or correct performance.
- Create business process models, critical control point documentat...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2025-04-05 08:44:57
-
Description & Requirements
Maximus is looking for a Remote Call Center Supervisor to join our Department of Education portfolio.
The Call Center Supervisor monitors the daily operations of the agents to ensure contractual metrics are met, while provide departmental leadership and supervision of call center employees.
Hours Of Operation:
Monday: 12:00 PM - 9:00 PM (EST)
Tuesday: 11:00AM - 8PM (EST)
Wednesday: 11:00 AM - 8:00 PM (EST)
Thursday and Friday: 9:00 AM - 6:00 PM (EST)
Weekends - As Needed
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Additional Requirements Per Contract/Client:
- Must reside in the U.S
- Must be a U.S.
Citizen
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any Federal Student Loans.
- May be required to work scheduled holidays, overtime, and Saturdays.
- Adhere to policies as they relate to protecting personally identifiable information.
- Must have the ability to write using proper grammar and punctuation.
- Must have the ability to work independently and in a team environment.
- Must have excellent interpersonal skills and the ability to organize simultaneous tasks.
- Must be able to navigate Microsoft Excel spread...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2025-04-05 08:44:55
-
Description & Requirements
Maximus is looking for a Remote Call Center Supervisor to join our Department of Education portfolio.
The Call Center Supervisor monitors the daily operations of the agents to ensure contractual metrics are met, while provide departmental leadership and supervision of call center employees.
Hours Of Operation:
Monday: 12:00 PM - 9:00 PM (EST)
Tuesday: 11:00AM - 8PM (EST)
Wednesday: 11:00 AM - 8:00 PM (EST)
Thursday and Friday: 9:00 AM - 6:00 PM (EST)
Weekends - As Needed
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Additional Requirements Per Contract/Client:
- Must reside in the U.S
- Must be a U.S.
Citizen
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any Federal Student Loans.
- May be required to work scheduled holidays, overtime, and Saturdays.
- Adhere to policies as they relate to protecting personally identifiable information.
- Must have the ability to write using proper grammar and punctuation.
- Must have the ability to work independently and in a team environment.
- Must have excellent interpersonal skills and the ability to organize simultaneous tasks.
- Must be able to navigate Microsoft Excel spread...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2025-04-05 08:44:54
-
Description & Requirements
Maximus is looking for a Remote Call Center Supervisor to join our Department of Education portfolio.
The Call Center Supervisor monitors the daily operations of the agents to ensure contractual metrics are met, while provide departmental leadership and supervision of call center employees.
Hours Of Operation:
Monday: 12:00 PM - 9:00 PM (EST)
Tuesday: 11:00AM - 8PM (EST)
Wednesday: 11:00 AM - 8:00 PM (EST)
Thursday and Friday: 9:00 AM - 6:00 PM (EST)
Weekends - As Needed
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Additional Requirements Per Contract/Client:
- Must reside in the U.S
- Must be a U.S.
Citizen
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any Federal Student Loans.
- May be required to work scheduled holidays, overtime, and Saturdays.
- Adhere to policies as they relate to protecting personally identifiable information.
- Must have the ability to write using proper grammar and punctuation.
- Must have the ability to work independently and in a team environment.
- Must have excellent interpersonal skills and the ability to organize simultaneous tasks.
- Must be able to navigate Microsoft Excel spread...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2025-04-05 08:44:54
-
Description & Requirements
Maximus is looking for a Remote Call Center Supervisor to join our Department of Education portfolio.
The Call Center Supervisor monitors the daily operations of the agents to ensure contractual metrics are met, while provide departmental leadership and supervision of call center employees.
Hours Of Operation:
Monday: 12:00 PM - 9:00 PM (EST)
Tuesday: 11:00AM - 8PM (EST)
Wednesday: 11:00 AM - 8:00 PM (EST)
Thursday and Friday: 9:00 AM - 6:00 PM (EST)
Weekends - As Needed
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Additional Requirements Per Contract/Client:
- Must reside in the U.S
- Must be a U.S.
Citizen
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any Federal Student Loans.
- May be required to work scheduled holidays, overtime, and Saturdays.
- Adhere to policies as they relate to protecting personally identifiable information.
- Must have the ability to write using proper grammar and punctuation.
- Must have the ability to work independently and in a team environment.
- Must have excellent interpersonal skills and the ability to organize simultaneous tasks.
- Must be able to navigate Microsoft Excel spread...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2025-04-05 08:44:53
-
Description & Requirements
Maximus is looking for a Remote Call Center Supervisor to join our Department of Education portfolio.
The Call Center Supervisor monitors the daily operations of the agents to ensure contractual metrics are met, while provide departmental leadership and supervision of call center employees.
Hours Of Operation:
Monday: 12:00 PM - 9:00 PM (EST)
Tuesday: 11:00AM - 8PM (EST)
Wednesday: 11:00 AM - 8:00 PM (EST)
Thursday and Friday: 9:00 AM - 6:00 PM (EST)
Weekends - As Needed
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Additional Requirements Per Contract/Client:
- Must reside in the U.S
- Must be a U.S.
Citizen
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any Federal Student Loans.
- May be required to work scheduled holidays, overtime, and Saturdays.
- Adhere to policies as they relate to protecting personally identifiable information.
- Must have the ability to write using proper grammar and punctuation.
- Must have the ability to work independently and in a team environment.
- Must have excellent interpersonal skills and the ability to organize simultaneous tasks.
- Must be able to navigate Microsoft Excel spread...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2025-04-05 08:44:52
-
Description & Requirements
Maximus is looking for a Remote Call Center Supervisor to join our Department of Education portfolio.
The Call Center Supervisor monitors the daily operations of the agents to ensure contractual metrics are met, while provide departmental leadership and supervision of call center employees.
Hours Of Operation:
Monday: 12:00 PM - 9:00 PM (EST)
Tuesday: 11:00AM - 8PM (EST)
Wednesday: 11:00 AM - 8:00 PM (EST)
Thursday and Friday: 9:00 AM - 6:00 PM (EST)
Weekends - As Needed
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Additional Requirements Per Contract/Client:
- Must reside in the U.S
- Must be a U.S.
Citizen
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any Federal Student Loans.
- May be required to work scheduled holidays, overtime, and Saturdays.
- Adhere to policies as they relate to protecting personally identifiable information.
- Must have the ability to write using proper grammar and punctuation.
- Must have the ability to work independently and in a team environment.
- Must have excellent interpersonal skills and the ability to organize simultaneous tasks.
- Must be able to navigate Microsoft Excel spread...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2025-04-05 08:44:52
-
Description & Requirements
Maximus is looking for a Remote Call Center Supervisor to join our Department of Education portfolio.
The Call Center Supervisor monitors the daily operations of the agents to ensure contractual metrics are met, while provide departmental leadership and supervision of call center employees.
Hours Of Operation:
Monday: 12:00 PM - 9:00 PM (EST)
Tuesday: 11:00AM - 8PM (EST)
Wednesday: 11:00 AM - 8:00 PM (EST)
Thursday and Friday: 9:00 AM - 6:00 PM (EST)
Weekends - As Needed
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Additional Requirements Per Contract/Client:
- Must reside in the U.S
- Must be a U.S.
Citizen
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any Federal Student Loans.
- May be required to work scheduled holidays, overtime, and Saturdays.
- Adhere to policies as they relate to protecting personally identifiable information.
- Must have the ability to write using proper grammar and punctuation.
- Must have the ability to work independently and in a team environment.
- Must have excellent interpersonal skills and the ability to organize simultaneous tasks.
- Must be able to navigate Microsoft Excel spread...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2025-04-05 08:44:51
-
Description & Requirements
Maximus is looking for a Remote Call Center Supervisor to join our Department of Education portfolio.
The Call Center Supervisor monitors the daily operations of the agents to ensure contractual metrics are met, while provide departmental leadership and supervision of call center employees.
Hours Of Operation:
Monday: 12:00 PM - 9:00 PM (EST)
Tuesday: 11:00AM - 8PM (EST)
Wednesday: 11:00 AM - 8:00 PM (EST)
Thursday and Friday: 9:00 AM - 6:00 PM (EST)
Weekends - As Needed
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Additional Requirements Per Contract/Client:
- Must reside in the U.S
- Must be a U.S.
Citizen
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any Federal Student Loans.
- May be required to work scheduled holidays, overtime, and Saturdays.
- Adhere to policies as they relate to protecting personally identifiable information.
- Must have the ability to write using proper grammar and punctuation.
- Must have the ability to work independently and in a team environment.
- Must have excellent interpersonal skills and the ability to organize simultaneous tasks.
- Must be able to navigate Microsoft Excel spread...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2025-04-05 08:44:50
-
Description & Requirements
Maximus is looking for a Remote Call Center Supervisor to join our Department of Education portfolio.
The Call Center Supervisor monitors the daily operations of the agents to ensure contractual metrics are met, while provide departmental leadership and supervision of call center employees.
Hours Of Operation:
Monday: 12:00 PM - 9:00 PM (EST)
Tuesday: 11:00AM - 8PM (EST)
Wednesday: 11:00 AM - 8:00 PM (EST)
Thursday and Friday: 9:00 AM - 6:00 PM (EST)
Weekends - As Needed
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Additional Requirements Per Contract/Client:
- Must reside in the U.S
- Must be a U.S.
Citizen
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any Federal Student Loans.
- May be required to work scheduled holidays, overtime, and Saturdays.
- Adhere to policies as they relate to protecting personally identifiable information.
- Must have the ability to write using proper grammar and punctuation.
- Must have the ability to work independently and in a team environment.
- Must have excellent interpersonal skills and the ability to organize simultaneous tasks.
- Must be able to navigate Microsoft Excel spread...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2025-04-05 08:44:50
-
Description & Requirements
Maximus is looking for a Remote Call Center Supervisor to join our Department of Education portfolio.
The Call Center Supervisor monitors the daily operations of the agents to ensure contractual metrics are met, while provide departmental leadership and supervision of call center employees.
Hours Of Operation:
Monday: 12:00 PM - 9:00 PM (EST)
Tuesday: 11:00AM - 8PM (EST)
Wednesday: 11:00 AM - 8:00 PM (EST)
Thursday and Friday: 9:00 AM - 6:00 PM (EST)
Weekends - As Needed
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Additional Requirements Per Contract/Client:
- Must reside in the U.S
- Must be a U.S.
Citizen
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any Federal Student Loans.
- May be required to work scheduled holidays, overtime, and Saturdays.
- Adhere to policies as they relate to protecting personally identifiable information.
- Must have the ability to write using proper grammar and punctuation.
- Must have the ability to work independently and in a team environment.
- Must have excellent interpersonal skills and the ability to organize simultaneous tasks.
- Must be able to navigate Microsoft Excel spread...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2025-04-05 08:44:49
-
Description & Requirements
Maximus is looking for a Remote Call Center Supervisor to join our Department of Education portfolio.
The Call Center Supervisor monitors the daily operations of the agents to ensure contractual metrics are met, while provide departmental leadership and supervision of call center employees.
Hours Of Operation:
Monday: 12:00 PM - 9:00 PM (EST)
Tuesday: 11:00AM - 8PM (EST)
Wednesday: 11:00 AM - 8:00 PM (EST)
Thursday and Friday: 9:00 AM - 6:00 PM (EST)
Weekends - As Needed
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Additional Requirements Per Contract/Client:
- Must reside in the U.S
- Must be a U.S.
Citizen
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any Federal Student Loans.
- May be required to work scheduled holidays, overtime, and Saturdays.
- Adhere to policies as they relate to protecting personally identifiable information.
- Must have the ability to write using proper grammar and punctuation.
- Must have the ability to work independently and in a team environment.
- Must have excellent interpersonal skills and the ability to organize simultaneous tasks.
- Must be able to navigate Microsoft Excel spread...
....Read more...
Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: Not Specified
Posted: 2025-04-05 08:44:48
-
Description & Requirements
Maximus is looking for a Remote Call Center Supervisor to join our Department of Education portfolio.
The Call Center Supervisor monitors the daily operations of the agents to ensure contractual metrics are met, while provide departmental leadership and supervision of call center employees.
Hours Of Operation:
Monday: 12:00 PM - 9:00 PM (EST)
Tuesday: 11:00AM - 8PM (EST)
Wednesday: 11:00 AM - 8:00 PM (EST)
Thursday and Friday: 9:00 AM - 6:00 PM (EST)
Weekends - As Needed
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Additional Requirements Per Contract/Client:
- Must reside in the U.S
- Must be a U.S.
Citizen
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any Federal Student Loans.
- May be required to work scheduled holidays, overtime, and Saturdays.
- Adhere to policies as they relate to protecting personally identifiable information.
- Must have the ability to write using proper grammar and punctuation.
- Must have the ability to work independently and in a team environment.
- Must have excellent interpersonal skills and the ability to organize simultaneous tasks.
- Must be able to navigate Microsoft Excel spread...
....Read more...
Type: Permanent Location: Lubbock, US-TX
Salary / Rate: Not Specified
Posted: 2025-04-05 08:44:48
-
Description & Requirements
Maximus is looking for a Remote Call Center Supervisor to join our Department of Education portfolio.
The Call Center Supervisor monitors the daily operations of the agents to ensure contractual metrics are met, while provide departmental leadership and supervision of call center employees.
Hours Of Operation:
Monday: 12:00 PM - 9:00 PM (EST)
Tuesday: 11:00AM - 8PM (EST)
Wednesday: 11:00 AM - 8:00 PM (EST)
Thursday and Friday: 9:00 AM - 6:00 PM (EST)
Weekends - As Needed
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Additional Requirements Per Contract/Client:
- Must reside in the U.S
- Must be a U.S.
Citizen
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any Federal Student Loans.
- May be required to work scheduled holidays, overtime, and Saturdays.
- Adhere to policies as they relate to protecting personally identifiable information.
- Must have the ability to write using proper grammar and punctuation.
- Must have the ability to work independently and in a team environment.
- Must have excellent interpersonal skills and the ability to organize simultaneous tasks.
- Must be able to navigate Microsoft Excel spread...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: Not Specified
Posted: 2025-04-05 08:44:47
-
Description & Requirements
Maximus is looking for a Remote Call Center Supervisor to join our Department of Education portfolio.
The Call Center Supervisor monitors the daily operations of the agents to ensure contractual metrics are met, while provide departmental leadership and supervision of call center employees.
Hours Of Operation:
Monday: 12:00 PM - 9:00 PM (EST)
Tuesday: 11:00AM - 8PM (EST)
Wednesday: 11:00 AM - 8:00 PM (EST)
Thursday and Friday: 9:00 AM - 6:00 PM (EST)
Weekends - As Needed
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Additional Requirements Per Contract/Client:
- Must reside in the U.S
- Must be a U.S.
Citizen
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any Federal Student Loans.
- May be required to work scheduled holidays, overtime, and Saturdays.
- Adhere to policies as they relate to protecting personally identifiable information.
- Must have the ability to write using proper grammar and punctuation.
- Must have the ability to work independently and in a team environment.
- Must have excellent interpersonal skills and the ability to organize simultaneous tasks.
- Must be able to navigate Microsoft Excel spread...
....Read more...
Type: Permanent Location: St. George, US-UT
Salary / Rate: Not Specified
Posted: 2025-04-05 08:44:46
