-
Specific Accountabilities:
1.
Enablement Strategy Execution
Apply the enablement framework and principles defined by the Head of Service Delivery Enablement across the breadth of the operation, focusing on priority areas as demand requires.
Translate strategic objectives into practical actions and ensure consistent adoption of enablement practices that strengthen delivery resilience.
2.
Delivery Monitoring & Risk Anticipation (forward facing)
Maintain a clear view of delivery across assigned and emerging priority areas.
Use data and operational insight to identify early warning signs of instability and escalate risks before they impact service outcomes.
3.
Risk Prevention & Assurance
Proactively identify conditions that could compromise delivery stability, such as capacity gaps, process weaknesses, or unclear decision rights, before they impact performance.
Work with operational leaders to address these risks and escalate unresolved issues to the Head of Service Delivery Enablement.
4.
Rapid Stabilisation Leadership
When delivery performance deteriorates, lead structured diagnostics and coordinate short term recovery plans.
Act as the single point of leadership during stabilisation, ensuring clear accountabilities, timelines and success measures, reporting progress to the Head.
5.
Systemic Improvements (backward facing)
Analyse patterns of recurring issues and systemic constraints that undermine delivery stability today.
Drive targeted improvements and embed practices to eliminate root causes and embed resilience practices for future, aligned with the Head's improvement priorities.
6.
Strategic Stakeholder Partnership
Operate as a trusted advisor to operational leaders and cross functional partners.
Provide constructive challenge on delivery plans, trade-offs and risk exposure.
Align stakeholders around shared delivery outcomes, even where priorities differ.
Qualifications & Experience
Essential:
• Strong experience in service delivery, operations, or delivery enablement roles
• Demonstrated ability to stabilise underperforming services
• High level of operational and commercial judgement
• Strong influencing and stakeholder management skills
• Data-literate, with the ability to interpret insight and act decisively
• Confident and competent user of data analytics tools and techniques including Microsoft Excel/PowerBI
• Comfortable operating in ambiguity and high-pressure environments
Desirable:
• Bachelor's degree, or equivalent experience, in Operations Management, Business, Data/Analytics, or a relevant service delivery field
• Lean Six Sigma Green Belt to underpin systemic problem solving and stabilisation toolkits
• Experience of change management (e.g., Prosci/ADKAR) or AgilePM/Scrum methodologies to structure diagnostics, time boxed recovery plans, and drive improvements
• Sector familiarity (central government context or vendor management)
Individual Competencies:
• Excellent communic...
....Read more...
Type: Permanent Location: Boise, US-ID
Salary / Rate: Not Specified
Posted: 2026-02-17 07:28:54
-
Specific Accountabilities:
1.
Enablement Strategy Execution
Apply the enablement framework and principles defined by the Head of Service Delivery Enablement across the breadth of the operation, focusing on priority areas as demand requires.
Translate strategic objectives into practical actions and ensure consistent adoption of enablement practices that strengthen delivery resilience.
2.
Delivery Monitoring & Risk Anticipation (forward facing)
Maintain a clear view of delivery across assigned and emerging priority areas.
Use data and operational insight to identify early warning signs of instability and escalate risks before they impact service outcomes.
3.
Risk Prevention & Assurance
Proactively identify conditions that could compromise delivery stability, such as capacity gaps, process weaknesses, or unclear decision rights, before they impact performance.
Work with operational leaders to address these risks and escalate unresolved issues to the Head of Service Delivery Enablement.
4.
Rapid Stabilisation Leadership
When delivery performance deteriorates, lead structured diagnostics and coordinate short term recovery plans.
Act as the single point of leadership during stabilisation, ensuring clear accountabilities, timelines and success measures, reporting progress to the Head.
5.
Systemic Improvements (backward facing)
Analyse patterns of recurring issues and systemic constraints that undermine delivery stability today.
Drive targeted improvements and embed practices to eliminate root causes and embed resilience practices for future, aligned with the Head's improvement priorities.
6.
Strategic Stakeholder Partnership
Operate as a trusted advisor to operational leaders and cross functional partners.
Provide constructive challenge on delivery plans, trade-offs and risk exposure.
Align stakeholders around shared delivery outcomes, even where priorities differ.
Qualifications & Experience
Essential:
• Strong experience in service delivery, operations, or delivery enablement roles
• Demonstrated ability to stabilise underperforming services
• High level of operational and commercial judgement
• Strong influencing and stakeholder management skills
• Data-literate, with the ability to interpret insight and act decisively
• Confident and competent user of data analytics tools and techniques including Microsoft Excel/PowerBI
• Comfortable operating in ambiguity and high-pressure environments
Desirable:
• Bachelor's degree, or equivalent experience, in Operations Management, Business, Data/Analytics, or a relevant service delivery field
• Lean Six Sigma Green Belt to underpin systemic problem solving and stabilisation toolkits
• Experience of change management (e.g., Prosci/ADKAR) or AgilePM/Scrum methodologies to structure diagnostics, time boxed recovery plans, and drive improvements
• Sector familiarity (central government context or vendor management)
Individual Competencies:
• Excellent communic...
....Read more...
Type: Permanent Location: Chicago, US-IL
Salary / Rate: Not Specified
Posted: 2026-02-17 07:28:53
-
Specific Accountabilities:
1.
Enablement Strategy Execution
Apply the enablement framework and principles defined by the Head of Service Delivery Enablement across the breadth of the operation, focusing on priority areas as demand requires.
Translate strategic objectives into practical actions and ensure consistent adoption of enablement practices that strengthen delivery resilience.
2.
Delivery Monitoring & Risk Anticipation (forward facing)
Maintain a clear view of delivery across assigned and emerging priority areas.
Use data and operational insight to identify early warning signs of instability and escalate risks before they impact service outcomes.
3.
Risk Prevention & Assurance
Proactively identify conditions that could compromise delivery stability, such as capacity gaps, process weaknesses, or unclear decision rights, before they impact performance.
Work with operational leaders to address these risks and escalate unresolved issues to the Head of Service Delivery Enablement.
4.
Rapid Stabilisation Leadership
When delivery performance deteriorates, lead structured diagnostics and coordinate short term recovery plans.
Act as the single point of leadership during stabilisation, ensuring clear accountabilities, timelines and success measures, reporting progress to the Head.
5.
Systemic Improvements (backward facing)
Analyse patterns of recurring issues and systemic constraints that undermine delivery stability today.
Drive targeted improvements and embed practices to eliminate root causes and embed resilience practices for future, aligned with the Head's improvement priorities.
6.
Strategic Stakeholder Partnership
Operate as a trusted advisor to operational leaders and cross functional partners.
Provide constructive challenge on delivery plans, trade-offs and risk exposure.
Align stakeholders around shared delivery outcomes, even where priorities differ.
Qualifications & Experience
Essential:
• Strong experience in service delivery, operations, or delivery enablement roles
• Demonstrated ability to stabilise underperforming services
• High level of operational and commercial judgement
• Strong influencing and stakeholder management skills
• Data-literate, with the ability to interpret insight and act decisively
• Confident and competent user of data analytics tools and techniques including Microsoft Excel/PowerBI
• Comfortable operating in ambiguity and high-pressure environments
Desirable:
• Bachelor's degree, or equivalent experience, in Operations Management, Business, Data/Analytics, or a relevant service delivery field
• Lean Six Sigma Green Belt to underpin systemic problem solving and stabilisation toolkits
• Experience of change management (e.g., Prosci/ADKAR) or AgilePM/Scrum methodologies to structure diagnostics, time boxed recovery plans, and drive improvements
• Sector familiarity (central government context or vendor management)
Individual Competencies:
• Excellent communic...
....Read more...
Type: Permanent Location: Dover, US-DE
Salary / Rate: Not Specified
Posted: 2026-02-17 07:28:53
-
Perform general production work as assigned.
Help maintain and operate the department.
Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.Based in Illinois, Mariano's merged with The Kroger Company in 2015.
Today, we're proudly serving Mariano's customers in over 40 stores throughout the Chicago Metro area.
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Mariano's family!
If you are in need of reasonable accommodation to complete a job application or to otherwise participate in the application or pre-hiring process, please call 844-849-7136 or contact the location's management.
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more.
We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page ! Minimum
* Willing to work weekends and holidays.
* Effective written and verbal communication skills.
* Able to read shelf tags, signs, and product labels.
* Must work safely with various chemically based cleaning solutions, safely use sharp tools, and operate certain equipment.
* Ability to work as part of a team in a fast-paced environment.
* Able to tactfully and calmly handle stressful situations and ma...
....Read more...
Type: Permanent Location: Skokie, US-IL
Salary / Rate: 26.1
Posted: 2026-02-17 07:28:52
-
Specific Accountabilities:
1.
Enablement Strategy Execution
Apply the enablement framework and principles defined by the Head of Service Delivery Enablement across the breadth of the operation, focusing on priority areas as demand requires.
Translate strategic objectives into practical actions and ensure consistent adoption of enablement practices that strengthen delivery resilience.
2.
Delivery Monitoring & Risk Anticipation (forward facing)
Maintain a clear view of delivery across assigned and emerging priority areas.
Use data and operational insight to identify early warning signs of instability and escalate risks before they impact service outcomes.
3.
Risk Prevention & Assurance
Proactively identify conditions that could compromise delivery stability, such as capacity gaps, process weaknesses, or unclear decision rights, before they impact performance.
Work with operational leaders to address these risks and escalate unresolved issues to the Head of Service Delivery Enablement.
4.
Rapid Stabilisation Leadership
When delivery performance deteriorates, lead structured diagnostics and coordinate short term recovery plans.
Act as the single point of leadership during stabilisation, ensuring clear accountabilities, timelines and success measures, reporting progress to the Head.
5.
Systemic Improvements (backward facing)
Analyse patterns of recurring issues and systemic constraints that undermine delivery stability today.
Drive targeted improvements and embed practices to eliminate root causes and embed resilience practices for future, aligned with the Head's improvement priorities.
6.
Strategic Stakeholder Partnership
Operate as a trusted advisor to operational leaders and cross functional partners.
Provide constructive challenge on delivery plans, trade-offs and risk exposure.
Align stakeholders around shared delivery outcomes, even where priorities differ.
Qualifications & Experience
Essential:
• Strong experience in service delivery, operations, or delivery enablement roles
• Demonstrated ability to stabilise underperforming services
• High level of operational and commercial judgement
• Strong influencing and stakeholder management skills
• Data-literate, with the ability to interpret insight and act decisively
• Confident and competent user of data analytics tools and techniques including Microsoft Excel/PowerBI
• Comfortable operating in ambiguity and high-pressure environments
Desirable:
• Bachelor's degree, or equivalent experience, in Operations Management, Business, Data/Analytics, or a relevant service delivery field
• Lean Six Sigma Green Belt to underpin systemic problem solving and stabilisation toolkits
• Experience of change management (e.g., Prosci/ADKAR) or AgilePM/Scrum methodologies to structure diagnostics, time boxed recovery plans, and drive improvements
• Sector familiarity (central government context or vendor management)
Individual Competencies:
• Excellent communic...
....Read more...
Type: Permanent Location: Miami, US-FL
Salary / Rate: Not Specified
Posted: 2026-02-17 07:28:51
-
Specific Accountabilities:
1.
Enablement Strategy Execution
Apply the enablement framework and principles defined by the Head of Service Delivery Enablement across the breadth of the operation, focusing on priority areas as demand requires.
Translate strategic objectives into practical actions and ensure consistent adoption of enablement practices that strengthen delivery resilience.
2.
Delivery Monitoring & Risk Anticipation (forward facing)
Maintain a clear view of delivery across assigned and emerging priority areas.
Use data and operational insight to identify early warning signs of instability and escalate risks before they impact service outcomes.
3.
Risk Prevention & Assurance
Proactively identify conditions that could compromise delivery stability, such as capacity gaps, process weaknesses, or unclear decision rights, before they impact performance.
Work with operational leaders to address these risks and escalate unresolved issues to the Head of Service Delivery Enablement.
4.
Rapid Stabilisation Leadership
When delivery performance deteriorates, lead structured diagnostics and coordinate short term recovery plans.
Act as the single point of leadership during stabilisation, ensuring clear accountabilities, timelines and success measures, reporting progress to the Head.
5.
Systemic Improvements (backward facing)
Analyse patterns of recurring issues and systemic constraints that undermine delivery stability today.
Drive targeted improvements and embed practices to eliminate root causes and embed resilience practices for future, aligned with the Head's improvement priorities.
6.
Strategic Stakeholder Partnership
Operate as a trusted advisor to operational leaders and cross functional partners.
Provide constructive challenge on delivery plans, trade-offs and risk exposure.
Align stakeholders around shared delivery outcomes, even where priorities differ.
Qualifications & Experience
Essential:
• Strong experience in service delivery, operations, or delivery enablement roles
• Demonstrated ability to stabilise underperforming services
• High level of operational and commercial judgement
• Strong influencing and stakeholder management skills
• Data-literate, with the ability to interpret insight and act decisively
• Confident and competent user of data analytics tools and techniques including Microsoft Excel/PowerBI
• Comfortable operating in ambiguity and high-pressure environments
Desirable:
• Bachelor's degree, or equivalent experience, in Operations Management, Business, Data/Analytics, or a relevant service delivery field
• Lean Six Sigma Green Belt to underpin systemic problem solving and stabilisation toolkits
• Experience of change management (e.g., Prosci/ADKAR) or AgilePM/Scrum methodologies to structure diagnostics, time boxed recovery plans, and drive improvements
• Sector familiarity (central government context or vendor management)
Individual Competencies:
• Excellent communic...
....Read more...
Type: Permanent Location: Atlanta, US-GA
Salary / Rate: Not Specified
Posted: 2026-02-17 07:28:51
-
Specific Accountabilities:
1.
Enablement Strategy Execution
Apply the enablement framework and principles defined by the Head of Service Delivery Enablement across the breadth of the operation, focusing on priority areas as demand requires.
Translate strategic objectives into practical actions and ensure consistent adoption of enablement practices that strengthen delivery resilience.
2.
Delivery Monitoring & Risk Anticipation (forward facing)
Maintain a clear view of delivery across assigned and emerging priority areas.
Use data and operational insight to identify early warning signs of instability and escalate risks before they impact service outcomes.
3.
Risk Prevention & Assurance
Proactively identify conditions that could compromise delivery stability, such as capacity gaps, process weaknesses, or unclear decision rights, before they impact performance.
Work with operational leaders to address these risks and escalate unresolved issues to the Head of Service Delivery Enablement.
4.
Rapid Stabilisation Leadership
When delivery performance deteriorates, lead structured diagnostics and coordinate short term recovery plans.
Act as the single point of leadership during stabilisation, ensuring clear accountabilities, timelines and success measures, reporting progress to the Head.
5.
Systemic Improvements (backward facing)
Analyse patterns of recurring issues and systemic constraints that undermine delivery stability today.
Drive targeted improvements and embed practices to eliminate root causes and embed resilience practices for future, aligned with the Head's improvement priorities.
6.
Strategic Stakeholder Partnership
Operate as a trusted advisor to operational leaders and cross functional partners.
Provide constructive challenge on delivery plans, trade-offs and risk exposure.
Align stakeholders around shared delivery outcomes, even where priorities differ.
Qualifications & Experience
Essential:
• Strong experience in service delivery, operations, or delivery enablement roles
• Demonstrated ability to stabilise underperforming services
• High level of operational and commercial judgement
• Strong influencing and stakeholder management skills
• Data-literate, with the ability to interpret insight and act decisively
• Confident and competent user of data analytics tools and techniques including Microsoft Excel/PowerBI
• Comfortable operating in ambiguity and high-pressure environments
Desirable:
• Bachelor's degree, or equivalent experience, in Operations Management, Business, Data/Analytics, or a relevant service delivery field
• Lean Six Sigma Green Belt to underpin systemic problem solving and stabilisation toolkits
• Experience of change management (e.g., Prosci/ADKAR) or AgilePM/Scrum methodologies to structure diagnostics, time boxed recovery plans, and drive improvements
• Sector familiarity (central government context or vendor management)
Individual Competencies:
• Excellent communic...
....Read more...
Type: Permanent Location: Jacksonville, US-FL
Salary / Rate: Not Specified
Posted: 2026-02-17 07:28:50
-
Specific Accountabilities:
1.
Enablement Strategy Execution
Apply the enablement framework and principles defined by the Head of Service Delivery Enablement across the breadth of the operation, focusing on priority areas as demand requires.
Translate strategic objectives into practical actions and ensure consistent adoption of enablement practices that strengthen delivery resilience.
2.
Delivery Monitoring & Risk Anticipation (forward facing)
Maintain a clear view of delivery across assigned and emerging priority areas.
Use data and operational insight to identify early warning signs of instability and escalate risks before they impact service outcomes.
3.
Risk Prevention & Assurance
Proactively identify conditions that could compromise delivery stability, such as capacity gaps, process weaknesses, or unclear decision rights, before they impact performance.
Work with operational leaders to address these risks and escalate unresolved issues to the Head of Service Delivery Enablement.
4.
Rapid Stabilisation Leadership
When delivery performance deteriorates, lead structured diagnostics and coordinate short term recovery plans.
Act as the single point of leadership during stabilisation, ensuring clear accountabilities, timelines and success measures, reporting progress to the Head.
5.
Systemic Improvements (backward facing)
Analyse patterns of recurring issues and systemic constraints that undermine delivery stability today.
Drive targeted improvements and embed practices to eliminate root causes and embed resilience practices for future, aligned with the Head's improvement priorities.
6.
Strategic Stakeholder Partnership
Operate as a trusted advisor to operational leaders and cross functional partners.
Provide constructive challenge on delivery plans, trade-offs and risk exposure.
Align stakeholders around shared delivery outcomes, even where priorities differ.
Qualifications & Experience
Essential:
• Strong experience in service delivery, operations, or delivery enablement roles
• Demonstrated ability to stabilise underperforming services
• High level of operational and commercial judgement
• Strong influencing and stakeholder management skills
• Data-literate, with the ability to interpret insight and act decisively
• Confident and competent user of data analytics tools and techniques including Microsoft Excel/PowerBI
• Comfortable operating in ambiguity and high-pressure environments
Desirable:
• Bachelor's degree, or equivalent experience, in Operations Management, Business, Data/Analytics, or a relevant service delivery field
• Lean Six Sigma Green Belt to underpin systemic problem solving and stabilisation toolkits
• Experience of change management (e.g., Prosci/ADKAR) or AgilePM/Scrum methodologies to structure diagnostics, time boxed recovery plans, and drive improvements
• Sector familiarity (central government context or vendor management)
Individual Competencies:
• Excellent communic...
....Read more...
Type: Permanent Location: Tallahassee, US-FL
Salary / Rate: Not Specified
Posted: 2026-02-17 07:28:49
-
Specific Accountabilities:
1.
Enablement Strategy Execution
Apply the enablement framework and principles defined by the Head of Service Delivery Enablement across the breadth of the operation, focusing on priority areas as demand requires.
Translate strategic objectives into practical actions and ensure consistent adoption of enablement practices that strengthen delivery resilience.
2.
Delivery Monitoring & Risk Anticipation (forward facing)
Maintain a clear view of delivery across assigned and emerging priority areas.
Use data and operational insight to identify early warning signs of instability and escalate risks before they impact service outcomes.
3.
Risk Prevention & Assurance
Proactively identify conditions that could compromise delivery stability, such as capacity gaps, process weaknesses, or unclear decision rights, before they impact performance.
Work with operational leaders to address these risks and escalate unresolved issues to the Head of Service Delivery Enablement.
4.
Rapid Stabilisation Leadership
When delivery performance deteriorates, lead structured diagnostics and coordinate short term recovery plans.
Act as the single point of leadership during stabilisation, ensuring clear accountabilities, timelines and success measures, reporting progress to the Head.
5.
Systemic Improvements (backward facing)
Analyse patterns of recurring issues and systemic constraints that undermine delivery stability today.
Drive targeted improvements and embed practices to eliminate root causes and embed resilience practices for future, aligned with the Head's improvement priorities.
6.
Strategic Stakeholder Partnership
Operate as a trusted advisor to operational leaders and cross functional partners.
Provide constructive challenge on delivery plans, trade-offs and risk exposure.
Align stakeholders around shared delivery outcomes, even where priorities differ.
Qualifications & Experience
Essential:
• Strong experience in service delivery, operations, or delivery enablement roles
• Demonstrated ability to stabilise underperforming services
• High level of operational and commercial judgement
• Strong influencing and stakeholder management skills
• Data-literate, with the ability to interpret insight and act decisively
• Confident and competent user of data analytics tools and techniques including Microsoft Excel/PowerBI
• Comfortable operating in ambiguity and high-pressure environments
Desirable:
• Bachelor's degree, or equivalent experience, in Operations Management, Business, Data/Analytics, or a relevant service delivery field
• Lean Six Sigma Green Belt to underpin systemic problem solving and stabilisation toolkits
• Experience of change management (e.g., Prosci/ADKAR) or AgilePM/Scrum methodologies to structure diagnostics, time boxed recovery plans, and drive improvements
• Sector familiarity (central government context or vendor management)
Individual Competencies:
• Excellent communic...
....Read more...
Type: Permanent Location: Tampa, US-FL
Salary / Rate: Not Specified
Posted: 2026-02-17 07:28:49
-
Specific Accountabilities:
1.
Enablement Strategy Execution
Apply the enablement framework and principles defined by the Head of Service Delivery Enablement across the breadth of the operation, focusing on priority areas as demand requires.
Translate strategic objectives into practical actions and ensure consistent adoption of enablement practices that strengthen delivery resilience.
2.
Delivery Monitoring & Risk Anticipation (forward facing)
Maintain a clear view of delivery across assigned and emerging priority areas.
Use data and operational insight to identify early warning signs of instability and escalate risks before they impact service outcomes.
3.
Risk Prevention & Assurance
Proactively identify conditions that could compromise delivery stability, such as capacity gaps, process weaknesses, or unclear decision rights, before they impact performance.
Work with operational leaders to address these risks and escalate unresolved issues to the Head of Service Delivery Enablement.
4.
Rapid Stabilisation Leadership
When delivery performance deteriorates, lead structured diagnostics and coordinate short term recovery plans.
Act as the single point of leadership during stabilisation, ensuring clear accountabilities, timelines and success measures, reporting progress to the Head.
5.
Systemic Improvements (backward facing)
Analyse patterns of recurring issues and systemic constraints that undermine delivery stability today.
Drive targeted improvements and embed practices to eliminate root causes and embed resilience practices for future, aligned with the Head's improvement priorities.
6.
Strategic Stakeholder Partnership
Operate as a trusted advisor to operational leaders and cross functional partners.
Provide constructive challenge on delivery plans, trade-offs and risk exposure.
Align stakeholders around shared delivery outcomes, even where priorities differ.
Qualifications & Experience
Essential:
• Strong experience in service delivery, operations, or delivery enablement roles
• Demonstrated ability to stabilise underperforming services
• High level of operational and commercial judgement
• Strong influencing and stakeholder management skills
• Data-literate, with the ability to interpret insight and act decisively
• Confident and competent user of data analytics tools and techniques including Microsoft Excel/PowerBI
• Comfortable operating in ambiguity and high-pressure environments
Desirable:
• Bachelor's degree, or equivalent experience, in Operations Management, Business, Data/Analytics, or a relevant service delivery field
• Lean Six Sigma Green Belt to underpin systemic problem solving and stabilisation toolkits
• Experience of change management (e.g., Prosci/ADKAR) or AgilePM/Scrum methodologies to structure diagnostics, time boxed recovery plans, and drive improvements
• Sector familiarity (central government context or vendor management)
Individual Competencies:
• Excellent communic...
....Read more...
Type: Permanent Location: Bridgeport, US-CT
Salary / Rate: Not Specified
Posted: 2026-02-17 07:28:48
-
Specific Accountabilities:
1.
Enablement Strategy Execution
Apply the enablement framework and principles defined by the Head of Service Delivery Enablement across the breadth of the operation, focusing on priority areas as demand requires.
Translate strategic objectives into practical actions and ensure consistent adoption of enablement practices that strengthen delivery resilience.
2.
Delivery Monitoring & Risk Anticipation (forward facing)
Maintain a clear view of delivery across assigned and emerging priority areas.
Use data and operational insight to identify early warning signs of instability and escalate risks before they impact service outcomes.
3.
Risk Prevention & Assurance
Proactively identify conditions that could compromise delivery stability, such as capacity gaps, process weaknesses, or unclear decision rights, before they impact performance.
Work with operational leaders to address these risks and escalate unresolved issues to the Head of Service Delivery Enablement.
4.
Rapid Stabilisation Leadership
When delivery performance deteriorates, lead structured diagnostics and coordinate short term recovery plans.
Act as the single point of leadership during stabilisation, ensuring clear accountabilities, timelines and success measures, reporting progress to the Head.
5.
Systemic Improvements (backward facing)
Analyse patterns of recurring issues and systemic constraints that undermine delivery stability today.
Drive targeted improvements and embed practices to eliminate root causes and embed resilience practices for future, aligned with the Head's improvement priorities.
6.
Strategic Stakeholder Partnership
Operate as a trusted advisor to operational leaders and cross functional partners.
Provide constructive challenge on delivery plans, trade-offs and risk exposure.
Align stakeholders around shared delivery outcomes, even where priorities differ.
Qualifications & Experience
Essential:
• Strong experience in service delivery, operations, or delivery enablement roles
• Demonstrated ability to stabilise underperforming services
• High level of operational and commercial judgement
• Strong influencing and stakeholder management skills
• Data-literate, with the ability to interpret insight and act decisively
• Confident and competent user of data analytics tools and techniques including Microsoft Excel/PowerBI
• Comfortable operating in ambiguity and high-pressure environments
Desirable:
• Bachelor's degree, or equivalent experience, in Operations Management, Business, Data/Analytics, or a relevant service delivery field
• Lean Six Sigma Green Belt to underpin systemic problem solving and stabilisation toolkits
• Experience of change management (e.g., Prosci/ADKAR) or AgilePM/Scrum methodologies to structure diagnostics, time boxed recovery plans, and drive improvements
• Sector familiarity (central government context or vendor management)
Individual Competencies:
• Excellent communic...
....Read more...
Type: Permanent Location: Hartford, US-CT
Salary / Rate: Not Specified
Posted: 2026-02-17 07:28:47
-
Specific Accountabilities:
1.
Enablement Strategy Execution
Apply the enablement framework and principles defined by the Head of Service Delivery Enablement across the breadth of the operation, focusing on priority areas as demand requires.
Translate strategic objectives into practical actions and ensure consistent adoption of enablement practices that strengthen delivery resilience.
2.
Delivery Monitoring & Risk Anticipation (forward facing)
Maintain a clear view of delivery across assigned and emerging priority areas.
Use data and operational insight to identify early warning signs of instability and escalate risks before they impact service outcomes.
3.
Risk Prevention & Assurance
Proactively identify conditions that could compromise delivery stability, such as capacity gaps, process weaknesses, or unclear decision rights, before they impact performance.
Work with operational leaders to address these risks and escalate unresolved issues to the Head of Service Delivery Enablement.
4.
Rapid Stabilisation Leadership
When delivery performance deteriorates, lead structured diagnostics and coordinate short term recovery plans.
Act as the single point of leadership during stabilisation, ensuring clear accountabilities, timelines and success measures, reporting progress to the Head.
5.
Systemic Improvements (backward facing)
Analyse patterns of recurring issues and systemic constraints that undermine delivery stability today.
Drive targeted improvements and embed practices to eliminate root causes and embed resilience practices for future, aligned with the Head's improvement priorities.
6.
Strategic Stakeholder Partnership
Operate as a trusted advisor to operational leaders and cross functional partners.
Provide constructive challenge on delivery plans, trade-offs and risk exposure.
Align stakeholders around shared delivery outcomes, even where priorities differ.
Qualifications & Experience
Essential:
• Strong experience in service delivery, operations, or delivery enablement roles
• Demonstrated ability to stabilise underperforming services
• High level of operational and commercial judgement
• Strong influencing and stakeholder management skills
• Data-literate, with the ability to interpret insight and act decisively
• Confident and competent user of data analytics tools and techniques including Microsoft Excel/PowerBI
• Comfortable operating in ambiguity and high-pressure environments
Desirable:
• Bachelor's degree, or equivalent experience, in Operations Management, Business, Data/Analytics, or a relevant service delivery field
• Lean Six Sigma Green Belt to underpin systemic problem solving and stabilisation toolkits
• Experience of change management (e.g., Prosci/ADKAR) or AgilePM/Scrum methodologies to structure diagnostics, time boxed recovery plans, and drive improvements
• Sector familiarity (central government context or vendor management)
Individual Competencies:
• Excellent communic...
....Read more...
Type: Permanent Location: Colorado Springs, US-CO
Salary / Rate: Not Specified
Posted: 2026-02-17 07:28:47
-
Specific Accountabilities:
1.
Enablement Strategy Execution
Apply the enablement framework and principles defined by the Head of Service Delivery Enablement across the breadth of the operation, focusing on priority areas as demand requires.
Translate strategic objectives into practical actions and ensure consistent adoption of enablement practices that strengthen delivery resilience.
2.
Delivery Monitoring & Risk Anticipation (forward facing)
Maintain a clear view of delivery across assigned and emerging priority areas.
Use data and operational insight to identify early warning signs of instability and escalate risks before they impact service outcomes.
3.
Risk Prevention & Assurance
Proactively identify conditions that could compromise delivery stability, such as capacity gaps, process weaknesses, or unclear decision rights, before they impact performance.
Work with operational leaders to address these risks and escalate unresolved issues to the Head of Service Delivery Enablement.
4.
Rapid Stabilisation Leadership
When delivery performance deteriorates, lead structured diagnostics and coordinate short term recovery plans.
Act as the single point of leadership during stabilisation, ensuring clear accountabilities, timelines and success measures, reporting progress to the Head.
5.
Systemic Improvements (backward facing)
Analyse patterns of recurring issues and systemic constraints that undermine delivery stability today.
Drive targeted improvements and embed practices to eliminate root causes and embed resilience practices for future, aligned with the Head's improvement priorities.
6.
Strategic Stakeholder Partnership
Operate as a trusted advisor to operational leaders and cross functional partners.
Provide constructive challenge on delivery plans, trade-offs and risk exposure.
Align stakeholders around shared delivery outcomes, even where priorities differ.
Qualifications & Experience
Essential:
• Strong experience in service delivery, operations, or delivery enablement roles
• Demonstrated ability to stabilise underperforming services
• High level of operational and commercial judgement
• Strong influencing and stakeholder management skills
• Data-literate, with the ability to interpret insight and act decisively
• Confident and competent user of data analytics tools and techniques including Microsoft Excel/PowerBI
• Comfortable operating in ambiguity and high-pressure environments
Desirable:
• Bachelor's degree, or equivalent experience, in Operations Management, Business, Data/Analytics, or a relevant service delivery field
• Lean Six Sigma Green Belt to underpin systemic problem solving and stabilisation toolkits
• Experience of change management (e.g., Prosci/ADKAR) or AgilePM/Scrum methodologies to structure diagnostics, time boxed recovery plans, and drive improvements
• Sector familiarity (central government context or vendor management)
Individual Competencies:
• Excellent communic...
....Read more...
Type: Permanent Location: Wilmington, US-DE
Salary / Rate: Not Specified
Posted: 2026-02-17 07:28:46
-
Specific Accountabilities:
1.
Enablement Strategy Execution
Apply the enablement framework and principles defined by the Head of Service Delivery Enablement across the breadth of the operation, focusing on priority areas as demand requires.
Translate strategic objectives into practical actions and ensure consistent adoption of enablement practices that strengthen delivery resilience.
2.
Delivery Monitoring & Risk Anticipation (forward facing)
Maintain a clear view of delivery across assigned and emerging priority areas.
Use data and operational insight to identify early warning signs of instability and escalate risks before they impact service outcomes.
3.
Risk Prevention & Assurance
Proactively identify conditions that could compromise delivery stability, such as capacity gaps, process weaknesses, or unclear decision rights, before they impact performance.
Work with operational leaders to address these risks and escalate unresolved issues to the Head of Service Delivery Enablement.
4.
Rapid Stabilisation Leadership
When delivery performance deteriorates, lead structured diagnostics and coordinate short term recovery plans.
Act as the single point of leadership during stabilisation, ensuring clear accountabilities, timelines and success measures, reporting progress to the Head.
5.
Systemic Improvements (backward facing)
Analyse patterns of recurring issues and systemic constraints that undermine delivery stability today.
Drive targeted improvements and embed practices to eliminate root causes and embed resilience practices for future, aligned with the Head's improvement priorities.
6.
Strategic Stakeholder Partnership
Operate as a trusted advisor to operational leaders and cross functional partners.
Provide constructive challenge on delivery plans, trade-offs and risk exposure.
Align stakeholders around shared delivery outcomes, even where priorities differ.
Qualifications & Experience
Essential:
• Strong experience in service delivery, operations, or delivery enablement roles
• Demonstrated ability to stabilise underperforming services
• High level of operational and commercial judgement
• Strong influencing and stakeholder management skills
• Data-literate, with the ability to interpret insight and act decisively
• Confident and competent user of data analytics tools and techniques including Microsoft Excel/PowerBI
• Comfortable operating in ambiguity and high-pressure environments
Desirable:
• Bachelor's degree, or equivalent experience, in Operations Management, Business, Data/Analytics, or a relevant service delivery field
• Lean Six Sigma Green Belt to underpin systemic problem solving and stabilisation toolkits
• Experience of change management (e.g., Prosci/ADKAR) or AgilePM/Scrum methodologies to structure diagnostics, time boxed recovery plans, and drive improvements
• Sector familiarity (central government context or vendor management)
Individual Competencies:
• Excellent communic...
....Read more...
Type: Permanent Location: Denver, US-CO
Salary / Rate: Not Specified
Posted: 2026-02-17 07:28:45
-
Specific Accountabilities:
1.
Enablement Strategy Execution
Apply the enablement framework and principles defined by the Head of Service Delivery Enablement across the breadth of the operation, focusing on priority areas as demand requires.
Translate strategic objectives into practical actions and ensure consistent adoption of enablement practices that strengthen delivery resilience.
2.
Delivery Monitoring & Risk Anticipation (forward facing)
Maintain a clear view of delivery across assigned and emerging priority areas.
Use data and operational insight to identify early warning signs of instability and escalate risks before they impact service outcomes.
3.
Risk Prevention & Assurance
Proactively identify conditions that could compromise delivery stability, such as capacity gaps, process weaknesses, or unclear decision rights, before they impact performance.
Work with operational leaders to address these risks and escalate unresolved issues to the Head of Service Delivery Enablement.
4.
Rapid Stabilisation Leadership
When delivery performance deteriorates, lead structured diagnostics and coordinate short term recovery plans.
Act as the single point of leadership during stabilisation, ensuring clear accountabilities, timelines and success measures, reporting progress to the Head.
5.
Systemic Improvements (backward facing)
Analyse patterns of recurring issues and systemic constraints that undermine delivery stability today.
Drive targeted improvements and embed practices to eliminate root causes and embed resilience practices for future, aligned with the Head's improvement priorities.
6.
Strategic Stakeholder Partnership
Operate as a trusted advisor to operational leaders and cross functional partners.
Provide constructive challenge on delivery plans, trade-offs and risk exposure.
Align stakeholders around shared delivery outcomes, even where priorities differ.
Qualifications & Experience
Essential:
• Strong experience in service delivery, operations, or delivery enablement roles
• Demonstrated ability to stabilise underperforming services
• High level of operational and commercial judgement
• Strong influencing and stakeholder management skills
• Data-literate, with the ability to interpret insight and act decisively
• Confident and competent user of data analytics tools and techniques including Microsoft Excel/PowerBI
• Comfortable operating in ambiguity and high-pressure environments
Desirable:
• Bachelor's degree, or equivalent experience, in Operations Management, Business, Data/Analytics, or a relevant service delivery field
• Lean Six Sigma Green Belt to underpin systemic problem solving and stabilisation toolkits
• Experience of change management (e.g., Prosci/ADKAR) or AgilePM/Scrum methodologies to structure diagnostics, time boxed recovery plans, and drive improvements
• Sector familiarity (central government context or vendor management)
Individual Competencies:
• Excellent communic...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: Not Specified
Posted: 2026-02-17 07:28:45
-
Specific Accountabilities:
1.
Enablement Strategy Execution
Apply the enablement framework and principles defined by the Head of Service Delivery Enablement across the breadth of the operation, focusing on priority areas as demand requires.
Translate strategic objectives into practical actions and ensure consistent adoption of enablement practices that strengthen delivery resilience.
2.
Delivery Monitoring & Risk Anticipation (forward facing)
Maintain a clear view of delivery across assigned and emerging priority areas.
Use data and operational insight to identify early warning signs of instability and escalate risks before they impact service outcomes.
3.
Risk Prevention & Assurance
Proactively identify conditions that could compromise delivery stability, such as capacity gaps, process weaknesses, or unclear decision rights, before they impact performance.
Work with operational leaders to address these risks and escalate unresolved issues to the Head of Service Delivery Enablement.
4.
Rapid Stabilisation Leadership
When delivery performance deteriorates, lead structured diagnostics and coordinate short term recovery plans.
Act as the single point of leadership during stabilisation, ensuring clear accountabilities, timelines and success measures, reporting progress to the Head.
5.
Systemic Improvements (backward facing)
Analyse patterns of recurring issues and systemic constraints that undermine delivery stability today.
Drive targeted improvements and embed practices to eliminate root causes and embed resilience practices for future, aligned with the Head's improvement priorities.
6.
Strategic Stakeholder Partnership
Operate as a trusted advisor to operational leaders and cross functional partners.
Provide constructive challenge on delivery plans, trade-offs and risk exposure.
Align stakeholders around shared delivery outcomes, even where priorities differ.
Qualifications & Experience
Essential:
• Strong experience in service delivery, operations, or delivery enablement roles
• Demonstrated ability to stabilise underperforming services
• High level of operational and commercial judgement
• Strong influencing and stakeholder management skills
• Data-literate, with the ability to interpret insight and act decisively
• Confident and competent user of data analytics tools and techniques including Microsoft Excel/PowerBI
• Comfortable operating in ambiguity and high-pressure environments
Desirable:
• Bachelor's degree, or equivalent experience, in Operations Management, Business, Data/Analytics, or a relevant service delivery field
• Lean Six Sigma Green Belt to underpin systemic problem solving and stabilisation toolkits
• Experience of change management (e.g., Prosci/ADKAR) or AgilePM/Scrum methodologies to structure diagnostics, time boxed recovery plans, and drive improvements
• Sector familiarity (central government context or vendor management)
Individual Competencies:
• Excellent communic...
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: Not Specified
Posted: 2026-02-17 07:28:44
-
Specific Accountabilities:
1.
Enablement Strategy Execution
Apply the enablement framework and principles defined by the Head of Service Delivery Enablement across the breadth of the operation, focusing on priority areas as demand requires.
Translate strategic objectives into practical actions and ensure consistent adoption of enablement practices that strengthen delivery resilience.
2.
Delivery Monitoring & Risk Anticipation (forward facing)
Maintain a clear view of delivery across assigned and emerging priority areas.
Use data and operational insight to identify early warning signs of instability and escalate risks before they impact service outcomes.
3.
Risk Prevention & Assurance
Proactively identify conditions that could compromise delivery stability, such as capacity gaps, process weaknesses, or unclear decision rights, before they impact performance.
Work with operational leaders to address these risks and escalate unresolved issues to the Head of Service Delivery Enablement.
4.
Rapid Stabilisation Leadership
When delivery performance deteriorates, lead structured diagnostics and coordinate short term recovery plans.
Act as the single point of leadership during stabilisation, ensuring clear accountabilities, timelines and success measures, reporting progress to the Head.
5.
Systemic Improvements (backward facing)
Analyse patterns of recurring issues and systemic constraints that undermine delivery stability today.
Drive targeted improvements and embed practices to eliminate root causes and embed resilience practices for future, aligned with the Head's improvement priorities.
6.
Strategic Stakeholder Partnership
Operate as a trusted advisor to operational leaders and cross functional partners.
Provide constructive challenge on delivery plans, trade-offs and risk exposure.
Align stakeholders around shared delivery outcomes, even where priorities differ.
Qualifications & Experience
Essential:
• Strong experience in service delivery, operations, or delivery enablement roles
• Demonstrated ability to stabilise underperforming services
• High level of operational and commercial judgement
• Strong influencing and stakeholder management skills
• Data-literate, with the ability to interpret insight and act decisively
• Confident and competent user of data analytics tools and techniques including Microsoft Excel/PowerBI
• Comfortable operating in ambiguity and high-pressure environments
Desirable:
• Bachelor's degree, or equivalent experience, in Operations Management, Business, Data/Analytics, or a relevant service delivery field
• Lean Six Sigma Green Belt to underpin systemic problem solving and stabilisation toolkits
• Experience of change management (e.g., Prosci/ADKAR) or AgilePM/Scrum methodologies to structure diagnostics, time boxed recovery plans, and drive improvements
• Sector familiarity (central government context or vendor management)
Individual Competencies:
• Excellent communic...
....Read more...
Type: Permanent Location: San Francisco, US-CA
Salary / Rate: Not Specified
Posted: 2026-02-17 07:28:43
-
Specific Accountabilities:
1.
Enablement Strategy Execution
Apply the enablement framework and principles defined by the Head of Service Delivery Enablement across the breadth of the operation, focusing on priority areas as demand requires.
Translate strategic objectives into practical actions and ensure consistent adoption of enablement practices that strengthen delivery resilience.
2.
Delivery Monitoring & Risk Anticipation (forward facing)
Maintain a clear view of delivery across assigned and emerging priority areas.
Use data and operational insight to identify early warning signs of instability and escalate risks before they impact service outcomes.
3.
Risk Prevention & Assurance
Proactively identify conditions that could compromise delivery stability, such as capacity gaps, process weaknesses, or unclear decision rights, before they impact performance.
Work with operational leaders to address these risks and escalate unresolved issues to the Head of Service Delivery Enablement.
4.
Rapid Stabilisation Leadership
When delivery performance deteriorates, lead structured diagnostics and coordinate short term recovery plans.
Act as the single point of leadership during stabilisation, ensuring clear accountabilities, timelines and success measures, reporting progress to the Head.
5.
Systemic Improvements (backward facing)
Analyse patterns of recurring issues and systemic constraints that undermine delivery stability today.
Drive targeted improvements and embed practices to eliminate root causes and embed resilience practices for future, aligned with the Head's improvement priorities.
6.
Strategic Stakeholder Partnership
Operate as a trusted advisor to operational leaders and cross functional partners.
Provide constructive challenge on delivery plans, trade-offs and risk exposure.
Align stakeholders around shared delivery outcomes, even where priorities differ.
Qualifications & Experience
Essential:
• Strong experience in service delivery, operations, or delivery enablement roles
• Demonstrated ability to stabilise underperforming services
• High level of operational and commercial judgement
• Strong influencing and stakeholder management skills
• Data-literate, with the ability to interpret insight and act decisively
• Confident and competent user of data analytics tools and techniques including Microsoft Excel/PowerBI
• Comfortable operating in ambiguity and high-pressure environments
Desirable:
• Bachelor's degree, or equivalent experience, in Operations Management, Business, Data/Analytics, or a relevant service delivery field
• Lean Six Sigma Green Belt to underpin systemic problem solving and stabilisation toolkits
• Experience of change management (e.g., Prosci/ADKAR) or AgilePM/Scrum methodologies to structure diagnostics, time boxed recovery plans, and drive improvements
• Sector familiarity (central government context or vendor management)
Individual Competencies:
• Excellent communic...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: Not Specified
Posted: 2026-02-17 07:28:43
-
Specific Accountabilities:
1.
Enablement Strategy Execution
Apply the enablement framework and principles defined by the Head of Service Delivery Enablement across the breadth of the operation, focusing on priority areas as demand requires.
Translate strategic objectives into practical actions and ensure consistent adoption of enablement practices that strengthen delivery resilience.
2.
Delivery Monitoring & Risk Anticipation (forward facing)
Maintain a clear view of delivery across assigned and emerging priority areas.
Use data and operational insight to identify early warning signs of instability and escalate risks before they impact service outcomes.
3.
Risk Prevention & Assurance
Proactively identify conditions that could compromise delivery stability, such as capacity gaps, process weaknesses, or unclear decision rights, before they impact performance.
Work with operational leaders to address these risks and escalate unresolved issues to the Head of Service Delivery Enablement.
4.
Rapid Stabilisation Leadership
When delivery performance deteriorates, lead structured diagnostics and coordinate short term recovery plans.
Act as the single point of leadership during stabilisation, ensuring clear accountabilities, timelines and success measures, reporting progress to the Head.
5.
Systemic Improvements (backward facing)
Analyse patterns of recurring issues and systemic constraints that undermine delivery stability today.
Drive targeted improvements and embed practices to eliminate root causes and embed resilience practices for future, aligned with the Head's improvement priorities.
6.
Strategic Stakeholder Partnership
Operate as a trusted advisor to operational leaders and cross functional partners.
Provide constructive challenge on delivery plans, trade-offs and risk exposure.
Align stakeholders around shared delivery outcomes, even where priorities differ.
Qualifications & Experience
Essential:
• Strong experience in service delivery, operations, or delivery enablement roles
• Demonstrated ability to stabilise underperforming services
• High level of operational and commercial judgement
• Strong influencing and stakeholder management skills
• Data-literate, with the ability to interpret insight and act decisively
• Confident and competent user of data analytics tools and techniques including Microsoft Excel/PowerBI
• Comfortable operating in ambiguity and high-pressure environments
Desirable:
• Bachelor's degree, or equivalent experience, in Operations Management, Business, Data/Analytics, or a relevant service delivery field
• Lean Six Sigma Green Belt to underpin systemic problem solving and stabilisation toolkits
• Experience of change management (e.g., Prosci/ADKAR) or AgilePM/Scrum methodologies to structure diagnostics, time boxed recovery plans, and drive improvements
• Sector familiarity (central government context or vendor management)
Individual Competencies:
• Excellent communic...
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: Not Specified
Posted: 2026-02-17 07:28:42
-
Specific Accountabilities:
1.
Enablement Strategy Execution
Apply the enablement framework and principles defined by the Head of Service Delivery Enablement across the breadth of the operation, focusing on priority areas as demand requires.
Translate strategic objectives into practical actions and ensure consistent adoption of enablement practices that strengthen delivery resilience.
2.
Delivery Monitoring & Risk Anticipation (forward facing)
Maintain a clear view of delivery across assigned and emerging priority areas.
Use data and operational insight to identify early warning signs of instability and escalate risks before they impact service outcomes.
3.
Risk Prevention & Assurance
Proactively identify conditions that could compromise delivery stability, such as capacity gaps, process weaknesses, or unclear decision rights, before they impact performance.
Work with operational leaders to address these risks and escalate unresolved issues to the Head of Service Delivery Enablement.
4.
Rapid Stabilisation Leadership
When delivery performance deteriorates, lead structured diagnostics and coordinate short term recovery plans.
Act as the single point of leadership during stabilisation, ensuring clear accountabilities, timelines and success measures, reporting progress to the Head.
5.
Systemic Improvements (backward facing)
Analyse patterns of recurring issues and systemic constraints that undermine delivery stability today.
Drive targeted improvements and embed practices to eliminate root causes and embed resilience practices for future, aligned with the Head's improvement priorities.
6.
Strategic Stakeholder Partnership
Operate as a trusted advisor to operational leaders and cross functional partners.
Provide constructive challenge on delivery plans, trade-offs and risk exposure.
Align stakeholders around shared delivery outcomes, even where priorities differ.
Qualifications & Experience
Essential:
• Strong experience in service delivery, operations, or delivery enablement roles
• Demonstrated ability to stabilise underperforming services
• High level of operational and commercial judgement
• Strong influencing and stakeholder management skills
• Data-literate, with the ability to interpret insight and act decisively
• Confident and competent user of data analytics tools and techniques including Microsoft Excel/PowerBI
• Comfortable operating in ambiguity and high-pressure environments
Desirable:
• Bachelor's degree, or equivalent experience, in Operations Management, Business, Data/Analytics, or a relevant service delivery field
• Lean Six Sigma Green Belt to underpin systemic problem solving and stabilisation toolkits
• Experience of change management (e.g., Prosci/ADKAR) or AgilePM/Scrum methodologies to structure diagnostics, time boxed recovery plans, and drive improvements
• Sector familiarity (central government context or vendor management)
Individual Competencies:
• Excellent communic...
....Read more...
Type: Permanent Location: Sacramento, US-CA
Salary / Rate: Not Specified
Posted: 2026-02-17 07:28:41
-
Specific Accountabilities:
1.
Enablement Strategy Execution
Apply the enablement framework and principles defined by the Head of Service Delivery Enablement across the breadth of the operation, focusing on priority areas as demand requires.
Translate strategic objectives into practical actions and ensure consistent adoption of enablement practices that strengthen delivery resilience.
2.
Delivery Monitoring & Risk Anticipation (forward facing)
Maintain a clear view of delivery across assigned and emerging priority areas.
Use data and operational insight to identify early warning signs of instability and escalate risks before they impact service outcomes.
3.
Risk Prevention & Assurance
Proactively identify conditions that could compromise delivery stability, such as capacity gaps, process weaknesses, or unclear decision rights, before they impact performance.
Work with operational leaders to address these risks and escalate unresolved issues to the Head of Service Delivery Enablement.
4.
Rapid Stabilisation Leadership
When delivery performance deteriorates, lead structured diagnostics and coordinate short term recovery plans.
Act as the single point of leadership during stabilisation, ensuring clear accountabilities, timelines and success measures, reporting progress to the Head.
5.
Systemic Improvements (backward facing)
Analyse patterns of recurring issues and systemic constraints that undermine delivery stability today.
Drive targeted improvements and embed practices to eliminate root causes and embed resilience practices for future, aligned with the Head's improvement priorities.
6.
Strategic Stakeholder Partnership
Operate as a trusted advisor to operational leaders and cross functional partners.
Provide constructive challenge on delivery plans, trade-offs and risk exposure.
Align stakeholders around shared delivery outcomes, even where priorities differ.
Qualifications & Experience
Essential:
• Strong experience in service delivery, operations, or delivery enablement roles
• Demonstrated ability to stabilise underperforming services
• High level of operational and commercial judgement
• Strong influencing and stakeholder management skills
• Data-literate, with the ability to interpret insight and act decisively
• Confident and competent user of data analytics tools and techniques including Microsoft Excel/PowerBI
• Comfortable operating in ambiguity and high-pressure environments
Desirable:
• Bachelor's degree, or equivalent experience, in Operations Management, Business, Data/Analytics, or a relevant service delivery field
• Lean Six Sigma Green Belt to underpin systemic problem solving and stabilisation toolkits
• Experience of change management (e.g., Prosci/ADKAR) or AgilePM/Scrum methodologies to structure diagnostics, time boxed recovery plans, and drive improvements
• Sector familiarity (central government context or vendor management)
Individual Competencies:
• Excellent communic...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: Not Specified
Posted: 2026-02-17 07:28:41
-
Specific Accountabilities:
1.
Enablement Strategy Execution
Apply the enablement framework and principles defined by the Head of Service Delivery Enablement across the breadth of the operation, focusing on priority areas as demand requires.
Translate strategic objectives into practical actions and ensure consistent adoption of enablement practices that strengthen delivery resilience.
2.
Delivery Monitoring & Risk Anticipation (forward facing)
Maintain a clear view of delivery across assigned and emerging priority areas.
Use data and operational insight to identify early warning signs of instability and escalate risks before they impact service outcomes.
3.
Risk Prevention & Assurance
Proactively identify conditions that could compromise delivery stability, such as capacity gaps, process weaknesses, or unclear decision rights, before they impact performance.
Work with operational leaders to address these risks and escalate unresolved issues to the Head of Service Delivery Enablement.
4.
Rapid Stabilisation Leadership
When delivery performance deteriorates, lead structured diagnostics and coordinate short term recovery plans.
Act as the single point of leadership during stabilisation, ensuring clear accountabilities, timelines and success measures, reporting progress to the Head.
5.
Systemic Improvements (backward facing)
Analyse patterns of recurring issues and systemic constraints that undermine delivery stability today.
Drive targeted improvements and embed practices to eliminate root causes and embed resilience practices for future, aligned with the Head's improvement priorities.
6.
Strategic Stakeholder Partnership
Operate as a trusted advisor to operational leaders and cross functional partners.
Provide constructive challenge on delivery plans, trade-offs and risk exposure.
Align stakeholders around shared delivery outcomes, even where priorities differ.
Qualifications & Experience
Essential:
• Strong experience in service delivery, operations, or delivery enablement roles
• Demonstrated ability to stabilise underperforming services
• High level of operational and commercial judgement
• Strong influencing and stakeholder management skills
• Data-literate, with the ability to interpret insight and act decisively
• Confident and competent user of data analytics tools and techniques including Microsoft Excel/PowerBI
• Comfortable operating in ambiguity and high-pressure environments
Desirable:
• Bachelor's degree, or equivalent experience, in Operations Management, Business, Data/Analytics, or a relevant service delivery field
• Lean Six Sigma Green Belt to underpin systemic problem solving and stabilisation toolkits
• Experience of change management (e.g., Prosci/ADKAR) or AgilePM/Scrum methodologies to structure diagnostics, time boxed recovery plans, and drive improvements
• Sector familiarity (central government context or vendor management)
Individual Competencies:
• Excellent communic...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: Not Specified
Posted: 2026-02-17 07:28:40
-
Specific Accountabilities:
1.
Enablement Strategy Execution
Apply the enablement framework and principles defined by the Head of Service Delivery Enablement across the breadth of the operation, focusing on priority areas as demand requires.
Translate strategic objectives into practical actions and ensure consistent adoption of enablement practices that strengthen delivery resilience.
2.
Delivery Monitoring & Risk Anticipation (forward facing)
Maintain a clear view of delivery across assigned and emerging priority areas.
Use data and operational insight to identify early warning signs of instability and escalate risks before they impact service outcomes.
3.
Risk Prevention & Assurance
Proactively identify conditions that could compromise delivery stability, such as capacity gaps, process weaknesses, or unclear decision rights, before they impact performance.
Work with operational leaders to address these risks and escalate unresolved issues to the Head of Service Delivery Enablement.
4.
Rapid Stabilisation Leadership
When delivery performance deteriorates, lead structured diagnostics and coordinate short term recovery plans.
Act as the single point of leadership during stabilisation, ensuring clear accountabilities, timelines and success measures, reporting progress to the Head.
5.
Systemic Improvements (backward facing)
Analyse patterns of recurring issues and systemic constraints that undermine delivery stability today.
Drive targeted improvements and embed practices to eliminate root causes and embed resilience practices for future, aligned with the Head's improvement priorities.
6.
Strategic Stakeholder Partnership
Operate as a trusted advisor to operational leaders and cross functional partners.
Provide constructive challenge on delivery plans, trade-offs and risk exposure.
Align stakeholders around shared delivery outcomes, even where priorities differ.
Qualifications & Experience
Essential:
• Strong experience in service delivery, operations, or delivery enablement roles
• Demonstrated ability to stabilise underperforming services
• High level of operational and commercial judgement
• Strong influencing and stakeholder management skills
• Data-literate, with the ability to interpret insight and act decisively
• Confident and competent user of data analytics tools and techniques including Microsoft Excel/PowerBI
• Comfortable operating in ambiguity and high-pressure environments
Desirable:
• Bachelor's degree, or equivalent experience, in Operations Management, Business, Data/Analytics, or a relevant service delivery field
• Lean Six Sigma Green Belt to underpin systemic problem solving and stabilisation toolkits
• Experience of change management (e.g., Prosci/ADKAR) or AgilePM/Scrum methodologies to structure diagnostics, time boxed recovery plans, and drive improvements
• Sector familiarity (central government context or vendor management)
Individual Competencies:
• Excellent communic...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2026-02-17 07:28:40
-
Specific Accountabilities:
1.
Enablement Strategy Execution
Apply the enablement framework and principles defined by the Head of Service Delivery Enablement across the breadth of the operation, focusing on priority areas as demand requires.
Translate strategic objectives into practical actions and ensure consistent adoption of enablement practices that strengthen delivery resilience.
2.
Delivery Monitoring & Risk Anticipation (forward facing)
Maintain a clear view of delivery across assigned and emerging priority areas.
Use data and operational insight to identify early warning signs of instability and escalate risks before they impact service outcomes.
3.
Risk Prevention & Assurance
Proactively identify conditions that could compromise delivery stability, such as capacity gaps, process weaknesses, or unclear decision rights, before they impact performance.
Work with operational leaders to address these risks and escalate unresolved issues to the Head of Service Delivery Enablement.
4.
Rapid Stabilisation Leadership
When delivery performance deteriorates, lead structured diagnostics and coordinate short term recovery plans.
Act as the single point of leadership during stabilisation, ensuring clear accountabilities, timelines and success measures, reporting progress to the Head.
5.
Systemic Improvements (backward facing)
Analyse patterns of recurring issues and systemic constraints that undermine delivery stability today.
Drive targeted improvements and embed practices to eliminate root causes and embed resilience practices for future, aligned with the Head's improvement priorities.
6.
Strategic Stakeholder Partnership
Operate as a trusted advisor to operational leaders and cross functional partners.
Provide constructive challenge on delivery plans, trade-offs and risk exposure.
Align stakeholders around shared delivery outcomes, even where priorities differ.
Qualifications & Experience
Essential:
• Strong experience in service delivery, operations, or delivery enablement roles
• Demonstrated ability to stabilise underperforming services
• High level of operational and commercial judgement
• Strong influencing and stakeholder management skills
• Data-literate, with the ability to interpret insight and act decisively
• Confident and competent user of data analytics tools and techniques including Microsoft Excel/PowerBI
• Comfortable operating in ambiguity and high-pressure environments
Desirable:
• Bachelor's degree, or equivalent experience, in Operations Management, Business, Data/Analytics, or a relevant service delivery field
• Lean Six Sigma Green Belt to underpin systemic problem solving and stabilisation toolkits
• Experience of change management (e.g., Prosci/ADKAR) or AgilePM/Scrum methodologies to structure diagnostics, time boxed recovery plans, and drive improvements
• Sector familiarity (central government context or vendor management)
Individual Competencies:
• Excellent communic...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: Not Specified
Posted: 2026-02-17 07:28:39
-
Specific Accountabilities:
1.
Enablement Strategy Execution
Apply the enablement framework and principles defined by the Head of Service Delivery Enablement across the breadth of the operation, focusing on priority areas as demand requires.
Translate strategic objectives into practical actions and ensure consistent adoption of enablement practices that strengthen delivery resilience.
2.
Delivery Monitoring & Risk Anticipation (forward facing)
Maintain a clear view of delivery across assigned and emerging priority areas.
Use data and operational insight to identify early warning signs of instability and escalate risks before they impact service outcomes.
3.
Risk Prevention & Assurance
Proactively identify conditions that could compromise delivery stability, such as capacity gaps, process weaknesses, or unclear decision rights, before they impact performance.
Work with operational leaders to address these risks and escalate unresolved issues to the Head of Service Delivery Enablement.
4.
Rapid Stabilisation Leadership
When delivery performance deteriorates, lead structured diagnostics and coordinate short term recovery plans.
Act as the single point of leadership during stabilisation, ensuring clear accountabilities, timelines and success measures, reporting progress to the Head.
5.
Systemic Improvements (backward facing)
Analyse patterns of recurring issues and systemic constraints that undermine delivery stability today.
Drive targeted improvements and embed practices to eliminate root causes and embed resilience practices for future, aligned with the Head's improvement priorities.
6.
Strategic Stakeholder Partnership
Operate as a trusted advisor to operational leaders and cross functional partners.
Provide constructive challenge on delivery plans, trade-offs and risk exposure.
Align stakeholders around shared delivery outcomes, even where priorities differ.
Qualifications & Experience
Essential:
• Strong experience in service delivery, operations, or delivery enablement roles
• Demonstrated ability to stabilise underperforming services
• High level of operational and commercial judgement
• Strong influencing and stakeholder management skills
• Data-literate, with the ability to interpret insight and act decisively
• Confident and competent user of data analytics tools and techniques including Microsoft Excel/PowerBI
• Comfortable operating in ambiguity and high-pressure environments
Desirable:
• Bachelor's degree, or equivalent experience, in Operations Management, Business, Data/Analytics, or a relevant service delivery field
• Lean Six Sigma Green Belt to underpin systemic problem solving and stabilisation toolkits
• Experience of change management (e.g., Prosci/ADKAR) or AgilePM/Scrum methodologies to structure diagnostics, time boxed recovery plans, and drive improvements
• Sector familiarity (central government context or vendor management)
Individual Competencies:
• Excellent communic...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: Not Specified
Posted: 2026-02-17 07:28:38
