-
Description & Requirements
We have 2 exciting opportunities available working 15 hours per week.
This is a UK home based remote role only supporting the charity CALM.
Shifts are 8 hours and you will be working 16:30 - 00:30 working shifts.
The pattern we have available is below and you will work only work these days.
Pattern 1
Week 1 - Monday 16:30 - 00:30, Saturday 16:30 - 00:30
Week 2 - Saturday 16:30 - 00:30, Sunday 16:30 - 00:30
Pattern 2
Monday 16:30 - 00:30, Saturday 16:30 - 00:30
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Working within a team of Helpline Workers, this role will support those experiencing mental health concerns and challenges.
The purpose of this role is to provide support and signposting of mental health services, in a professional, calm and empathetic manner.
Providing exceptional level of service-to-service users across multiple sectors including but not limited to charity, government and third sector.
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
Previous experience working within a busy contract centre environment, providing telephone, online, email and live chat support.
12 months proven experience supporting multiple individuals/service users with mental health concerns and challenges.
Previous experience working in a healthcare or mental health setting, ideally with crisis...
....Read more...
Type: Permanent Location: Tallahassee, US-FL
Salary / Rate: Not Specified
Posted: 2025-10-25 09:15:01
-
Description & Requirements
We have 2 exciting opportunities available working 15 hours per week.
This is a UK home based remote role only supporting the charity CALM.
Shifts are 8 hours and you will be working 16:30 - 00:30 working shifts.
The pattern we have available is below and you will work only work these days.
Pattern 1
Week 1 - Monday 16:30 - 00:30, Saturday 16:30 - 00:30
Week 2 - Saturday 16:30 - 00:30, Sunday 16:30 - 00:30
Pattern 2
Monday 16:30 - 00:30, Saturday 16:30 - 00:30
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Working within a team of Helpline Workers, this role will support those experiencing mental health concerns and challenges.
The purpose of this role is to provide support and signposting of mental health services, in a professional, calm and empathetic manner.
Providing exceptional level of service-to-service users across multiple sectors including but not limited to charity, government and third sector.
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
Previous experience working within a busy contract centre environment, providing telephone, online, email and live chat support.
12 months proven experience supporting multiple individuals/service users with mental health concerns and challenges.
Previous experience working in a healthcare or mental health setting, ideally with crisis...
....Read more...
Type: Permanent Location: Jacksonville, US-FL
Salary / Rate: Not Specified
Posted: 2025-10-25 09:14:59
-
Description & Requirements
We have 2 exciting opportunities available working 15 hours per week.
This is a UK home based remote role only supporting the charity CALM.
Shifts are 8 hours and you will be working 16:30 - 00:30 working shifts.
The pattern we have available is below and you will work only work these days.
Pattern 1
Week 1 - Monday 16:30 - 00:30, Saturday 16:30 - 00:30
Week 2 - Saturday 16:30 - 00:30, Sunday 16:30 - 00:30
Pattern 2
Monday 16:30 - 00:30, Saturday 16:30 - 00:30
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Working within a team of Helpline Workers, this role will support those experiencing mental health concerns and challenges.
The purpose of this role is to provide support and signposting of mental health services, in a professional, calm and empathetic manner.
Providing exceptional level of service-to-service users across multiple sectors including but not limited to charity, government and third sector.
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
Previous experience working within a busy contract centre environment, providing telephone, online, email and live chat support.
12 months proven experience supporting multiple individuals/service users with mental health concerns and challenges.
Previous experience working in a healthcare or mental health setting, ideally with crisis...
....Read more...
Type: Permanent Location: Bridgeport, US-CT
Salary / Rate: Not Specified
Posted: 2025-10-25 09:14:58
-
Description & Requirements
We have 2 exciting opportunities available working 15 hours per week.
This is a UK home based remote role only supporting the charity CALM.
Shifts are 8 hours and you will be working 16:30 - 00:30 working shifts.
The pattern we have available is below and you will work only work these days.
Pattern 1
Week 1 - Monday 16:30 - 00:30, Saturday 16:30 - 00:30
Week 2 - Saturday 16:30 - 00:30, Sunday 16:30 - 00:30
Pattern 2
Monday 16:30 - 00:30, Saturday 16:30 - 00:30
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Working within a team of Helpline Workers, this role will support those experiencing mental health concerns and challenges.
The purpose of this role is to provide support and signposting of mental health services, in a professional, calm and empathetic manner.
Providing exceptional level of service-to-service users across multiple sectors including but not limited to charity, government and third sector.
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
Previous experience working within a busy contract centre environment, providing telephone, online, email and live chat support.
12 months proven experience supporting multiple individuals/service users with mental health concerns and challenges.
Previous experience working in a healthcare or mental health setting, ideally with crisis...
....Read more...
Type: Permanent Location: Wilmington, US-DE
Salary / Rate: Not Specified
Posted: 2025-10-25 09:14:57
-
Description & Requirements
We have 2 exciting opportunities available working 15 hours per week.
This is a UK home based remote role only supporting the charity CALM.
Shifts are 8 hours and you will be working 16:30 - 00:30 working shifts.
The pattern we have available is below and you will work only work these days.
Pattern 1
Week 1 - Monday 16:30 - 00:30, Saturday 16:30 - 00:30
Week 2 - Saturday 16:30 - 00:30, Sunday 16:30 - 00:30
Pattern 2
Monday 16:30 - 00:30, Saturday 16:30 - 00:30
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Working within a team of Helpline Workers, this role will support those experiencing mental health concerns and challenges.
The purpose of this role is to provide support and signposting of mental health services, in a professional, calm and empathetic manner.
Providing exceptional level of service-to-service users across multiple sectors including but not limited to charity, government and third sector.
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
Previous experience working within a busy contract centre environment, providing telephone, online, email and live chat support.
12 months proven experience supporting multiple individuals/service users with mental health concerns and challenges.
Previous experience working in a healthcare or mental health setting, ideally with crisis...
....Read more...
Type: Permanent Location: Miami, US-FL
Salary / Rate: Not Specified
Posted: 2025-10-25 09:14:56
-
Description & Requirements
We have 2 exciting opportunities available working 15 hours per week.
This is a UK home based remote role only supporting the charity CALM.
Shifts are 8 hours and you will be working 16:30 - 00:30 working shifts.
The pattern we have available is below and you will work only work these days.
Pattern 1
Week 1 - Monday 16:30 - 00:30, Saturday 16:30 - 00:30
Week 2 - Saturday 16:30 - 00:30, Sunday 16:30 - 00:30
Pattern 2
Monday 16:30 - 00:30, Saturday 16:30 - 00:30
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Working within a team of Helpline Workers, this role will support those experiencing mental health concerns and challenges.
The purpose of this role is to provide support and signposting of mental health services, in a professional, calm and empathetic manner.
Providing exceptional level of service-to-service users across multiple sectors including but not limited to charity, government and third sector.
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
Previous experience working within a busy contract centre environment, providing telephone, online, email and live chat support.
12 months proven experience supporting multiple individuals/service users with mental health concerns and challenges.
Previous experience working in a healthcare or mental health setting, ideally with crisis...
....Read more...
Type: Permanent Location: Hartford, US-CT
Salary / Rate: Not Specified
Posted: 2025-10-25 09:14:55
-
Description & Requirements
We have 2 exciting opportunities available working 15 hours per week.
This is a UK home based remote role only supporting the charity CALM.
Shifts are 8 hours and you will be working 16:30 - 00:30 working shifts.
The pattern we have available is below and you will work only work these days.
Pattern 1
Week 1 - Monday 16:30 - 00:30, Saturday 16:30 - 00:30
Week 2 - Saturday 16:30 - 00:30, Sunday 16:30 - 00:30
Pattern 2
Monday 16:30 - 00:30, Saturday 16:30 - 00:30
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Working within a team of Helpline Workers, this role will support those experiencing mental health concerns and challenges.
The purpose of this role is to provide support and signposting of mental health services, in a professional, calm and empathetic manner.
Providing exceptional level of service-to-service users across multiple sectors including but not limited to charity, government and third sector.
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
Previous experience working within a busy contract centre environment, providing telephone, online, email and live chat support.
12 months proven experience supporting multiple individuals/service users with mental health concerns and challenges.
Previous experience working in a healthcare or mental health setting, ideally with crisis...
....Read more...
Type: Permanent Location: Dover, US-DE
Salary / Rate: Not Specified
Posted: 2025-10-25 09:14:54
-
Description & Requirements
We have 2 exciting opportunities available working 15 hours per week.
This is a UK home based remote role only supporting the charity CALM.
Shifts are 8 hours and you will be working 16:30 - 00:30 working shifts.
The pattern we have available is below and you will work only work these days.
Pattern 1
Week 1 - Monday 16:30 - 00:30, Saturday 16:30 - 00:30
Week 2 - Saturday 16:30 - 00:30, Sunday 16:30 - 00:30
Pattern 2
Monday 16:30 - 00:30, Saturday 16:30 - 00:30
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Working within a team of Helpline Workers, this role will support those experiencing mental health concerns and challenges.
The purpose of this role is to provide support and signposting of mental health services, in a professional, calm and empathetic manner.
Providing exceptional level of service-to-service users across multiple sectors including but not limited to charity, government and third sector.
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
Previous experience working within a busy contract centre environment, providing telephone, online, email and live chat support.
12 months proven experience supporting multiple individuals/service users with mental health concerns and challenges.
Previous experience working in a healthcare or mental health setting, ideally with crisis...
....Read more...
Type: Permanent Location: Colorado Springs, US-CO
Salary / Rate: Not Specified
Posted: 2025-10-25 09:14:52
-
Description & Requirements
We have 2 exciting opportunities available working 15 hours per week.
This is a UK home based remote role only supporting the charity CALM.
Shifts are 8 hours and you will be working 16:30 - 00:30 working shifts.
The pattern we have available is below and you will work only work these days.
Pattern 1
Week 1 - Monday 16:30 - 00:30, Saturday 16:30 - 00:30
Week 2 - Saturday 16:30 - 00:30, Sunday 16:30 - 00:30
Pattern 2
Monday 16:30 - 00:30, Saturday 16:30 - 00:30
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Working within a team of Helpline Workers, this role will support those experiencing mental health concerns and challenges.
The purpose of this role is to provide support and signposting of mental health services, in a professional, calm and empathetic manner.
Providing exceptional level of service-to-service users across multiple sectors including but not limited to charity, government and third sector.
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
Previous experience working within a busy contract centre environment, providing telephone, online, email and live chat support.
12 months proven experience supporting multiple individuals/service users with mental health concerns and challenges.
Previous experience working in a healthcare or mental health setting, ideally with crisis...
....Read more...
Type: Permanent Location: Denver, US-CO
Salary / Rate: Not Specified
Posted: 2025-10-25 09:14:51
-
Description & Requirements
We have 2 exciting opportunities available working 15 hours per week.
This is a UK home based remote role only supporting the charity CALM.
Shifts are 8 hours and you will be working 16:30 - 00:30 working shifts.
The pattern we have available is below and you will work only work these days.
Pattern 1
Week 1 - Monday 16:30 - 00:30, Saturday 16:30 - 00:30
Week 2 - Saturday 16:30 - 00:30, Sunday 16:30 - 00:30
Pattern 2
Monday 16:30 - 00:30, Saturday 16:30 - 00:30
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Working within a team of Helpline Workers, this role will support those experiencing mental health concerns and challenges.
The purpose of this role is to provide support and signposting of mental health services, in a professional, calm and empathetic manner.
Providing exceptional level of service-to-service users across multiple sectors including but not limited to charity, government and third sector.
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
Previous experience working within a busy contract centre environment, providing telephone, online, email and live chat support.
12 months proven experience supporting multiple individuals/service users with mental health concerns and challenges.
Previous experience working in a healthcare or mental health setting, ideally with crisis...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: Not Specified
Posted: 2025-10-25 09:14:51
-
Description & Requirements
We have 2 exciting opportunities available working 15 hours per week.
This is a UK home based remote role only supporting the charity CALM.
Shifts are 8 hours and you will be working 16:30 - 00:30 working shifts.
The pattern we have available is below and you will work only work these days.
Pattern 1
Week 1 - Monday 16:30 - 00:30, Saturday 16:30 - 00:30
Week 2 - Saturday 16:30 - 00:30, Sunday 16:30 - 00:30
Pattern 2
Monday 16:30 - 00:30, Saturday 16:30 - 00:30
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Working within a team of Helpline Workers, this role will support those experiencing mental health concerns and challenges.
The purpose of this role is to provide support and signposting of mental health services, in a professional, calm and empathetic manner.
Providing exceptional level of service-to-service users across multiple sectors including but not limited to charity, government and third sector.
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
Previous experience working within a busy contract centre environment, providing telephone, online, email and live chat support.
12 months proven experience supporting multiple individuals/service users with mental health concerns and challenges.
Previous experience working in a healthcare or mental health setting, ideally with crisis...
....Read more...
Type: Permanent Location: San Francisco, US-CA
Salary / Rate: Not Specified
Posted: 2025-10-25 09:14:50
-
Description & Requirements
We have 2 exciting opportunities available working 15 hours per week.
This is a UK home based remote role only supporting the charity CALM.
Shifts are 8 hours and you will be working 16:30 - 00:30 working shifts.
The pattern we have available is below and you will work only work these days.
Pattern 1
Week 1 - Monday 16:30 - 00:30, Saturday 16:30 - 00:30
Week 2 - Saturday 16:30 - 00:30, Sunday 16:30 - 00:30
Pattern 2
Monday 16:30 - 00:30, Saturday 16:30 - 00:30
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Working within a team of Helpline Workers, this role will support those experiencing mental health concerns and challenges.
The purpose of this role is to provide support and signposting of mental health services, in a professional, calm and empathetic manner.
Providing exceptional level of service-to-service users across multiple sectors including but not limited to charity, government and third sector.
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
Previous experience working within a busy contract centre environment, providing telephone, online, email and live chat support.
12 months proven experience supporting multiple individuals/service users with mental health concerns and challenges.
Previous experience working in a healthcare or mental health setting, ideally with crisis...
....Read more...
Type: Permanent Location: Sacramento, US-CA
Salary / Rate: Not Specified
Posted: 2025-10-25 09:14:49
-
Description & Requirements
We have 2 exciting opportunities available working 15 hours per week.
This is a UK home based remote role only supporting the charity CALM.
Shifts are 8 hours and you will be working 16:30 - 00:30 working shifts.
The pattern we have available is below and you will work only work these days.
Pattern 1
Week 1 - Monday 16:30 - 00:30, Saturday 16:30 - 00:30
Week 2 - Saturday 16:30 - 00:30, Sunday 16:30 - 00:30
Pattern 2
Monday 16:30 - 00:30, Saturday 16:30 - 00:30
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Working within a team of Helpline Workers, this role will support those experiencing mental health concerns and challenges.
The purpose of this role is to provide support and signposting of mental health services, in a professional, calm and empathetic manner.
Providing exceptional level of service-to-service users across multiple sectors including but not limited to charity, government and third sector.
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
Previous experience working within a busy contract centre environment, providing telephone, online, email and live chat support.
12 months proven experience supporting multiple individuals/service users with mental health concerns and challenges.
Previous experience working in a healthcare or mental health setting, ideally with crisis...
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: Not Specified
Posted: 2025-10-25 09:14:48
-
Description & Requirements
We have 2 exciting opportunities available working 15 hours per week.
This is a UK home based remote role only supporting the charity CALM.
Shifts are 8 hours and you will be working 16:30 - 00:30 working shifts.
The pattern we have available is below and you will work only work these days.
Pattern 1
Week 1 - Monday 16:30 - 00:30, Saturday 16:30 - 00:30
Week 2 - Saturday 16:30 - 00:30, Sunday 16:30 - 00:30
Pattern 2
Monday 16:30 - 00:30, Saturday 16:30 - 00:30
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Working within a team of Helpline Workers, this role will support those experiencing mental health concerns and challenges.
The purpose of this role is to provide support and signposting of mental health services, in a professional, calm and empathetic manner.
Providing exceptional level of service-to-service users across multiple sectors including but not limited to charity, government and third sector.
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
Previous experience working within a busy contract centre environment, providing telephone, online, email and live chat support.
12 months proven experience supporting multiple individuals/service users with mental health concerns and challenges.
Previous experience working in a healthcare or mental health setting, ideally with crisis...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: Not Specified
Posted: 2025-10-25 09:14:47
-
Description & Requirements
We have 2 exciting opportunities available working 15 hours per week.
This is a UK home based remote role only supporting the charity CALM.
Shifts are 8 hours and you will be working 16:30 - 00:30 working shifts.
The pattern we have available is below and you will work only work these days.
Pattern 1
Week 1 - Monday 16:30 - 00:30, Saturday 16:30 - 00:30
Week 2 - Saturday 16:30 - 00:30, Sunday 16:30 - 00:30
Pattern 2
Monday 16:30 - 00:30, Saturday 16:30 - 00:30
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Working within a team of Helpline Workers, this role will support those experiencing mental health concerns and challenges.
The purpose of this role is to provide support and signposting of mental health services, in a professional, calm and empathetic manner.
Providing exceptional level of service-to-service users across multiple sectors including but not limited to charity, government and third sector.
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
Previous experience working within a busy contract centre environment, providing telephone, online, email and live chat support.
12 months proven experience supporting multiple individuals/service users with mental health concerns and challenges.
Previous experience working in a healthcare or mental health setting, ideally with crisis...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: Not Specified
Posted: 2025-10-25 09:14:46
-
Description & Requirements
We have 2 exciting opportunities available working 15 hours per week.
This is a UK home based remote role only supporting the charity CALM.
Shifts are 8 hours and you will be working 16:30 - 00:30 working shifts.
The pattern we have available is below and you will work only work these days.
Pattern 1
Week 1 - Monday 16:30 - 00:30, Saturday 16:30 - 00:30
Week 2 - Saturday 16:30 - 00:30, Sunday 16:30 - 00:30
Pattern 2
Monday 16:30 - 00:30, Saturday 16:30 - 00:30
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Working within a team of Helpline Workers, this role will support those experiencing mental health concerns and challenges.
The purpose of this role is to provide support and signposting of mental health services, in a professional, calm and empathetic manner.
Providing exceptional level of service-to-service users across multiple sectors including but not limited to charity, government and third sector.
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
Previous experience working within a busy contract centre environment, providing telephone, online, email and live chat support.
12 months proven experience supporting multiple individuals/service users with mental health concerns and challenges.
Previous experience working in a healthcare or mental health setting, ideally with crisis...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2025-10-25 09:14:45
-
Description & Requirements
We have 2 exciting opportunities available working 15 hours per week.
This is a UK home based remote role only supporting the charity CALM.
Shifts are 8 hours and you will be working 16:30 - 00:30 working shifts.
The pattern we have available is below and you will work only work these days.
Pattern 1
Week 1 - Monday 16:30 - 00:30, Saturday 16:30 - 00:30
Week 2 - Saturday 16:30 - 00:30, Sunday 16:30 - 00:30
Pattern 2
Monday 16:30 - 00:30, Saturday 16:30 - 00:30
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Working within a team of Helpline Workers, this role will support those experiencing mental health concerns and challenges.
The purpose of this role is to provide support and signposting of mental health services, in a professional, calm and empathetic manner.
Providing exceptional level of service-to-service users across multiple sectors including but not limited to charity, government and third sector.
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
Previous experience working within a busy contract centre environment, providing telephone, online, email and live chat support.
12 months proven experience supporting multiple individuals/service users with mental health concerns and challenges.
Previous experience working in a healthcare or mental health setting, ideally with crisis...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: Not Specified
Posted: 2025-10-25 09:14:44
-
Description & Requirements
We have 2 exciting opportunities available working 15 hours per week.
This is a UK home based remote role only supporting the charity CALM.
Shifts are 8 hours and you will be working 16:30 - 00:30 working shifts.
The pattern we have available is below and you will work only work these days.
Pattern 1
Week 1 - Monday 16:30 - 00:30, Saturday 16:30 - 00:30
Week 2 - Saturday 16:30 - 00:30, Sunday 16:30 - 00:30
Pattern 2
Monday 16:30 - 00:30, Saturday 16:30 - 00:30
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Working within a team of Helpline Workers, this role will support those experiencing mental health concerns and challenges.
The purpose of this role is to provide support and signposting of mental health services, in a professional, calm and empathetic manner.
Providing exceptional level of service-to-service users across multiple sectors including but not limited to charity, government and third sector.
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
Previous experience working within a busy contract centre environment, providing telephone, online, email and live chat support.
12 months proven experience supporting multiple individuals/service users with mental health concerns and challenges.
Previous experience working in a healthcare or mental health setting, ideally with crisis...
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: Not Specified
Posted: 2025-10-25 09:14:43
-
Description & Requirements
We have 2 exciting opportunities available working 15 hours per week.
This is a UK home based remote role only supporting the charity CALM.
Shifts are 8 hours and you will be working 16:30 - 00:30 working shifts.
The pattern we have available is below and you will work only work these days.
Pattern 1
Week 1 - Monday 16:30 - 00:30, Saturday 16:30 - 00:30
Week 2 - Saturday 16:30 - 00:30, Sunday 16:30 - 00:30
Pattern 2
Monday 16:30 - 00:30, Saturday 16:30 - 00:30
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Working within a team of Helpline Workers, this role will support those experiencing mental health concerns and challenges.
The purpose of this role is to provide support and signposting of mental health services, in a professional, calm and empathetic manner.
Providing exceptional level of service-to-service users across multiple sectors including but not limited to charity, government and third sector.
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
Previous experience working within a busy contract centre environment, providing telephone, online, email and live chat support.
12 months proven experience supporting multiple individuals/service users with mental health concerns and challenges.
Previous experience working in a healthcare or mental health setting, ideally with crisis...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: Not Specified
Posted: 2025-10-25 09:14:42
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Job Purpose
This role will undertake the forecasting, planning and scheduling of all work activity coming into the CX Success Centre.
They will utilise the tools available and produce easy to understand reports that can be used internally and shared with clients when needed.
This role will also be responsible for optimising current ways of working and provide solutions to create efficiencies and better ways of working.
Key Responsibilities
1.
Build, plan and implement agent activity and rotas to meet customer demand.
2.
Produce M.I.
and business intelligence.
3.
Forecasting activity based on demand.
4.
Optimisation of existing ways of working to become more efficient.
5.
Data and system maintenance for accurate record keeping and reporting.
6.
Scenario modelling to support business decisions.
7.
Collaboration with operation to ensure ways of working are understood and improved upon.
Qualifications & Experience
Essential:
Experience of using Workforce management (WFM) tools ideally Verint and Aspect
Able to utilise MS Excel and other Office 365 products to produce reporting and insight.
Trend analysis and ability to problem solve.
Able to identify opportunities for efficiency and to improve process.
Concise organisational skills and ability to prioritise workload.
Strong background in Maths/Statistics
Desirable:
Knowledge of Microsoft Power B.I or Power Query.
Comfortable with providing new ideas.
Client facing experience.
Understanding or Erlang concept
Travel Requirements
As and when required but minimal
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process.
We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic.
Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions.
The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job.
When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme....
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2025-10-25 09:14:41
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Job Purpose
This role will undertake the forecasting, planning and scheduling of all work activity coming into the CX Success Centre.
They will utilise the tools available and produce easy to understand reports that can be used internally and shared with clients when needed.
This role will also be responsible for optimising current ways of working and provide solutions to create efficiencies and better ways of working.
Key Responsibilities
1.
Build, plan and implement agent activity and rotas to meet customer demand.
2.
Produce M.I.
and business intelligence.
3.
Forecasting activity based on demand.
4.
Optimisation of existing ways of working to become more efficient.
5.
Data and system maintenance for accurate record keeping and reporting.
6.
Scenario modelling to support business decisions.
7.
Collaboration with operation to ensure ways of working are understood and improved upon.
Qualifications & Experience
Essential:
Experience of using Workforce management (WFM) tools ideally Verint and Aspect
Able to utilise MS Excel and other Office 365 products to produce reporting and insight.
Trend analysis and ability to problem solve.
Able to identify opportunities for efficiency and to improve process.
Concise organisational skills and ability to prioritise workload.
Strong background in Maths/Statistics
Desirable:
Knowledge of Microsoft Power B.I or Power Query.
Comfortable with providing new ideas.
Client facing experience.
Understanding or Erlang concept
Travel Requirements
As and when required but minimal
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process.
We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic.
Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions.
The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job.
When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme....
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2025-10-25 09:14:40
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Job Purpose
This role will undertake the forecasting, planning and scheduling of all work activity coming into the CX Success Centre.
They will utilise the tools available and produce easy to understand reports that can be used internally and shared with clients when needed.
This role will also be responsible for optimising current ways of working and provide solutions to create efficiencies and better ways of working.
Key Responsibilities
1.
Build, plan and implement agent activity and rotas to meet customer demand.
2.
Produce M.I.
and business intelligence.
3.
Forecasting activity based on demand.
4.
Optimisation of existing ways of working to become more efficient.
5.
Data and system maintenance for accurate record keeping and reporting.
6.
Scenario modelling to support business decisions.
7.
Collaboration with operation to ensure ways of working are understood and improved upon.
Qualifications & Experience
Essential:
Experience of using Workforce management (WFM) tools ideally Verint and Aspect
Able to utilise MS Excel and other Office 365 products to produce reporting and insight.
Trend analysis and ability to problem solve.
Able to identify opportunities for efficiency and to improve process.
Concise organisational skills and ability to prioritise workload.
Strong background in Maths/Statistics
Desirable:
Knowledge of Microsoft Power B.I or Power Query.
Comfortable with providing new ideas.
Client facing experience.
Understanding or Erlang concept
Travel Requirements
As and when required but minimal
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process.
We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic.
Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions.
The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job.
When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme....
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2025-10-25 09:14:39
-
Description & Requirements
We have 2 exciting opportunities available working 15 hours per week.
This is a UK home based remote role only supporting the charity CALM.
Shifts are 8 hours and you will be working 16:30 - 00:30 working shifts.
The pattern we have available is below and you will work only work these days.
Pattern 1
Week 1 - Monday 16:30 - 00:30, Saturday 16:30 - 00:30
Week 2 - Saturday 16:30 - 00:30, Sunday 16:30 - 00:30
Pattern 2
Monday 16:30 - 00:30, Saturday 16:30 - 00:30
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Working within a team of Helpline Workers, this role will support those experiencing mental health concerns and challenges.
The purpose of this role is to provide support and signposting of mental health services, in a professional, calm and empathetic manner.
Providing exceptional level of service-to-service users across multiple sectors including but not limited to charity, government and third sector.
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
Previous experience working within a busy contract centre environment, providing telephone, online, email and live chat support.
12 months proven experience supporting multiple individuals/service users with mental health concerns and challenges.
Previous experience working in a healthcare or mental health setting, ideally with crisis...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: Not Specified
Posted: 2025-10-25 09:14:38
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Job Purpose
This role will undertake the forecasting, planning and scheduling of all work activity coming into the CX Success Centre.
They will utilise the tools available and produce easy to understand reports that can be used internally and shared with clients when needed.
This role will also be responsible for optimising current ways of working and provide solutions to create efficiencies and better ways of working.
Key Responsibilities
1.
Build, plan and implement agent activity and rotas to meet customer demand.
2.
Produce M.I.
and business intelligence.
3.
Forecasting activity based on demand.
4.
Optimisation of existing ways of working to become more efficient.
5.
Data and system maintenance for accurate record keeping and reporting.
6.
Scenario modelling to support business decisions.
7.
Collaboration with operation to ensure ways of working are understood and improved upon.
Qualifications & Experience
Essential:
Experience of using Workforce management (WFM) tools ideally Verint and Aspect
Able to utilise MS Excel and other Office 365 products to produce reporting and insight.
Trend analysis and ability to problem solve.
Able to identify opportunities for efficiency and to improve process.
Concise organisational skills and ability to prioritise workload.
Strong background in Maths/Statistics
Desirable:
Knowledge of Microsoft Power B.I or Power Query.
Comfortable with providing new ideas.
Client facing experience.
Understanding or Erlang concept
Travel Requirements
As and when required but minimal
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process.
We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic.
Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions.
The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job.
When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme....
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2025-10-25 09:14:37
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Job Purpose
This role will undertake the forecasting, planning and scheduling of all work activity coming into the CX Success Centre.
They will utilise the tools available and produce easy to understand reports that can be used internally and shared with clients when needed.
This role will also be responsible for optimising current ways of working and provide solutions to create efficiencies and better ways of working.
Key Responsibilities
1.
Build, plan and implement agent activity and rotas to meet customer demand.
2.
Produce M.I.
and business intelligence.
3.
Forecasting activity based on demand.
4.
Optimisation of existing ways of working to become more efficient.
5.
Data and system maintenance for accurate record keeping and reporting.
6.
Scenario modelling to support business decisions.
7.
Collaboration with operation to ensure ways of working are understood and improved upon.
Qualifications & Experience
Essential:
Experience of using Workforce management (WFM) tools ideally Verint and Aspect
Able to utilise MS Excel and other Office 365 products to produce reporting and insight.
Trend analysis and ability to problem solve.
Able to identify opportunities for efficiency and to improve process.
Concise organisational skills and ability to prioritise workload.
Strong background in Maths/Statistics
Desirable:
Knowledge of Microsoft Power B.I or Power Query.
Comfortable with providing new ideas.
Client facing experience.
Understanding or Erlang concept
Travel Requirements
As and when required but minimal
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process.
We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic.
Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions.
The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job.
When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme....
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2025-10-25 09:14:36
