-
Description & Requirements
Maximus is seeking a Manager, Incident Management.
The Manager, Incident Management is the single authority to manage the process of restoring normal service operation as quickly as possible to minimize the impact to business operations for Federal Services.
This position works closely with other Incident Managers within Maximus and other DoE contracts in the portfolio to champion IT Service Management practices with the goal to standardize and streamline the Incident Management processes within projects and contracts, ensuring consistency and efficiency.
Per contract requirements, US Citizenship is required.
This is a remote position.
Essential Duties and Responsibilities:
- Lead team and engage appropriate resources to resolve critical IT incidents in accordance with service level agreements and operational level agreements.
- Own and provide timely and appropriate communication to business stakeholders and leadership prior to, during, and after the resolution of an incident.
- Coordinate, manage and keep chronology of events during incident management conference calls.
- Ensure the team records resolution information in incident reporting systems, partnering with problem management as needed to identify potential trends to drive down repeat, service impacting failures.
- Partner with leadership to understand the knowledge and skill sets throughout the organization to determine which subject matter experts to engage with during an incident.
- Maintain the major incident management process and associated tools and templates.
- Maintain a high-level understanding of all aspects of IT product delivery and operations.
Minimum Requirements:
- Bachelor's Degree or equivalent experience
- 5+ Years
- Serves as expert on Incident Management and assists in establishing policy as it relates to the successful documenting and resolving of Incidents as required under the FSA program.
- Implements and follows standard procedures relating to Incidents.
- Provides operational and policy guidance to other staff members when necessary.
- Able to provide input to program documentation and training materials as needed.
- Follows ITIL-based processes throughout the Incident lifecycle.
- Manages active stakeholder bridge lines during a Major Incident.
- Gathers required information and authors After Action Reports.
- Facilitates handoff to Problem Management for all Root Cause Analysis activities.
- Assist with additional IT Service Management responsibilities for Maximus as required.
- Performs other duties as assigned.
Required Education and Skills Experience:
- Bachelor's degree and 5+ years of prior IT related management experience.
Additional years of relevant experience will be considered in lieu of degree.
- A minimum of 3 years of proven prior experience executing Incident Management activities for a mid-to-large-size company providing technical services.
- Must have government contracts experience.
- A...
....Read more...
Type: Permanent Location: Jacksonville, US-FL
Salary / Rate: Not Specified
Posted: 2025-03-06 07:42:43
-
Description & Requirements
Maximus is seeking a Manager, Incident Management.
The Manager, Incident Management is the single authority to manage the process of restoring normal service operation as quickly as possible to minimize the impact to business operations for Federal Services.
This position works closely with other Incident Managers within Maximus and other DoE contracts in the portfolio to champion IT Service Management practices with the goal to standardize and streamline the Incident Management processes within projects and contracts, ensuring consistency and efficiency.
Per contract requirements, US Citizenship is required.
This is a remote position.
Essential Duties and Responsibilities:
- Lead team and engage appropriate resources to resolve critical IT incidents in accordance with service level agreements and operational level agreements.
- Own and provide timely and appropriate communication to business stakeholders and leadership prior to, during, and after the resolution of an incident.
- Coordinate, manage and keep chronology of events during incident management conference calls.
- Ensure the team records resolution information in incident reporting systems, partnering with problem management as needed to identify potential trends to drive down repeat, service impacting failures.
- Partner with leadership to understand the knowledge and skill sets throughout the organization to determine which subject matter experts to engage with during an incident.
- Maintain the major incident management process and associated tools and templates.
- Maintain a high-level understanding of all aspects of IT product delivery and operations.
Minimum Requirements:
- Bachelor's Degree or equivalent experience
- 5+ Years
- Serves as expert on Incident Management and assists in establishing policy as it relates to the successful documenting and resolving of Incidents as required under the FSA program.
- Implements and follows standard procedures relating to Incidents.
- Provides operational and policy guidance to other staff members when necessary.
- Able to provide input to program documentation and training materials as needed.
- Follows ITIL-based processes throughout the Incident lifecycle.
- Manages active stakeholder bridge lines during a Major Incident.
- Gathers required information and authors After Action Reports.
- Facilitates handoff to Problem Management for all Root Cause Analysis activities.
- Assist with additional IT Service Management responsibilities for Maximus as required.
- Performs other duties as assigned.
Required Education and Skills Experience:
- Bachelor's degree and 5+ years of prior IT related management experience.
Additional years of relevant experience will be considered in lieu of degree.
- A minimum of 3 years of proven prior experience executing Incident Management activities for a mid-to-large-size company providing technical services.
- Must have government contracts experience.
- A...
....Read more...
Type: Permanent Location: Miami, US-FL
Salary / Rate: Not Specified
Posted: 2025-03-06 07:42:42
-
Description & Requirements
Maximus is seeking a Manager, Incident Management.
The Manager, Incident Management is the single authority to manage the process of restoring normal service operation as quickly as possible to minimize the impact to business operations for Federal Services.
This position works closely with other Incident Managers within Maximus and other DoE contracts in the portfolio to champion IT Service Management practices with the goal to standardize and streamline the Incident Management processes within projects and contracts, ensuring consistency and efficiency.
Per contract requirements, US Citizenship is required.
This is a remote position.
Essential Duties and Responsibilities:
- Lead team and engage appropriate resources to resolve critical IT incidents in accordance with service level agreements and operational level agreements.
- Own and provide timely and appropriate communication to business stakeholders and leadership prior to, during, and after the resolution of an incident.
- Coordinate, manage and keep chronology of events during incident management conference calls.
- Ensure the team records resolution information in incident reporting systems, partnering with problem management as needed to identify potential trends to drive down repeat, service impacting failures.
- Partner with leadership to understand the knowledge and skill sets throughout the organization to determine which subject matter experts to engage with during an incident.
- Maintain the major incident management process and associated tools and templates.
- Maintain a high-level understanding of all aspects of IT product delivery and operations.
Minimum Requirements:
- Bachelor's Degree or equivalent experience
- 5+ Years
- Serves as expert on Incident Management and assists in establishing policy as it relates to the successful documenting and resolving of Incidents as required under the FSA program.
- Implements and follows standard procedures relating to Incidents.
- Provides operational and policy guidance to other staff members when necessary.
- Able to provide input to program documentation and training materials as needed.
- Follows ITIL-based processes throughout the Incident lifecycle.
- Manages active stakeholder bridge lines during a Major Incident.
- Gathers required information and authors After Action Reports.
- Facilitates handoff to Problem Management for all Root Cause Analysis activities.
- Assist with additional IT Service Management responsibilities for Maximus as required.
- Performs other duties as assigned.
Required Education and Skills Experience:
- Bachelor's degree and 5+ years of prior IT related management experience.
Additional years of relevant experience will be considered in lieu of degree.
- A minimum of 3 years of proven prior experience executing Incident Management activities for a mid-to-large-size company providing technical services.
- Must have government contracts experience.
- A...
....Read more...
Type: Permanent Location: Tampa, US-FL
Salary / Rate: Not Specified
Posted: 2025-03-06 07:42:42
-
Description & Requirements
Maximus is seeking a Manager, Incident Management.
The Manager, Incident Management is the single authority to manage the process of restoring normal service operation as quickly as possible to minimize the impact to business operations for Federal Services.
This position works closely with other Incident Managers within Maximus and other DoE contracts in the portfolio to champion IT Service Management practices with the goal to standardize and streamline the Incident Management processes within projects and contracts, ensuring consistency and efficiency.
Per contract requirements, US Citizenship is required.
This is a remote position.
Essential Duties and Responsibilities:
- Lead team and engage appropriate resources to resolve critical IT incidents in accordance with service level agreements and operational level agreements.
- Own and provide timely and appropriate communication to business stakeholders and leadership prior to, during, and after the resolution of an incident.
- Coordinate, manage and keep chronology of events during incident management conference calls.
- Ensure the team records resolution information in incident reporting systems, partnering with problem management as needed to identify potential trends to drive down repeat, service impacting failures.
- Partner with leadership to understand the knowledge and skill sets throughout the organization to determine which subject matter experts to engage with during an incident.
- Maintain the major incident management process and associated tools and templates.
- Maintain a high-level understanding of all aspects of IT product delivery and operations.
Minimum Requirements:
- Bachelor's Degree or equivalent experience
- 5+ Years
- Serves as expert on Incident Management and assists in establishing policy as it relates to the successful documenting and resolving of Incidents as required under the FSA program.
- Implements and follows standard procedures relating to Incidents.
- Provides operational and policy guidance to other staff members when necessary.
- Able to provide input to program documentation and training materials as needed.
- Follows ITIL-based processes throughout the Incident lifecycle.
- Manages active stakeholder bridge lines during a Major Incident.
- Gathers required information and authors After Action Reports.
- Facilitates handoff to Problem Management for all Root Cause Analysis activities.
- Assist with additional IT Service Management responsibilities for Maximus as required.
- Performs other duties as assigned.
Required Education and Skills Experience:
- Bachelor's degree and 5+ years of prior IT related management experience.
Additional years of relevant experience will be considered in lieu of degree.
- A minimum of 3 years of proven prior experience executing Incident Management activities for a mid-to-large-size company providing technical services.
- Must have government contracts experience.
- A...
....Read more...
Type: Permanent Location: Denver, US-CO
Salary / Rate: Not Specified
Posted: 2025-03-06 07:42:41
-
Description & Requirements
Maximus is seeking a Manager, Incident Management.
The Manager, Incident Management is the single authority to manage the process of restoring normal service operation as quickly as possible to minimize the impact to business operations for Federal Services.
This position works closely with other Incident Managers within Maximus and other DoE contracts in the portfolio to champion IT Service Management practices with the goal to standardize and streamline the Incident Management processes within projects and contracts, ensuring consistency and efficiency.
Per contract requirements, US Citizenship is required.
This is a remote position.
Essential Duties and Responsibilities:
- Lead team and engage appropriate resources to resolve critical IT incidents in accordance with service level agreements and operational level agreements.
- Own and provide timely and appropriate communication to business stakeholders and leadership prior to, during, and after the resolution of an incident.
- Coordinate, manage and keep chronology of events during incident management conference calls.
- Ensure the team records resolution information in incident reporting systems, partnering with problem management as needed to identify potential trends to drive down repeat, service impacting failures.
- Partner with leadership to understand the knowledge and skill sets throughout the organization to determine which subject matter experts to engage with during an incident.
- Maintain the major incident management process and associated tools and templates.
- Maintain a high-level understanding of all aspects of IT product delivery and operations.
Minimum Requirements:
- Bachelor's Degree or equivalent experience
- 5+ Years
- Serves as expert on Incident Management and assists in establishing policy as it relates to the successful documenting and resolving of Incidents as required under the FSA program.
- Implements and follows standard procedures relating to Incidents.
- Provides operational and policy guidance to other staff members when necessary.
- Able to provide input to program documentation and training materials as needed.
- Follows ITIL-based processes throughout the Incident lifecycle.
- Manages active stakeholder bridge lines during a Major Incident.
- Gathers required information and authors After Action Reports.
- Facilitates handoff to Problem Management for all Root Cause Analysis activities.
- Assist with additional IT Service Management responsibilities for Maximus as required.
- Performs other duties as assigned.
Required Education and Skills Experience:
- Bachelor's degree and 5+ years of prior IT related management experience.
Additional years of relevant experience will be considered in lieu of degree.
- A minimum of 3 years of proven prior experience executing Incident Management activities for a mid-to-large-size company providing technical services.
- Must have government contracts experience.
- A...
....Read more...
Type: Permanent Location: Colorado Springs, US-CO
Salary / Rate: Not Specified
Posted: 2025-03-06 07:42:41
-
Description & Requirements
Maximus is seeking a Manager, Incident Management.
The Manager, Incident Management is the single authority to manage the process of restoring normal service operation as quickly as possible to minimize the impact to business operations for Federal Services.
This position works closely with other Incident Managers within Maximus and other DoE contracts in the portfolio to champion IT Service Management practices with the goal to standardize and streamline the Incident Management processes within projects and contracts, ensuring consistency and efficiency.
Per contract requirements, US Citizenship is required.
This is a remote position.
Essential Duties and Responsibilities:
- Lead team and engage appropriate resources to resolve critical IT incidents in accordance with service level agreements and operational level agreements.
- Own and provide timely and appropriate communication to business stakeholders and leadership prior to, during, and after the resolution of an incident.
- Coordinate, manage and keep chronology of events during incident management conference calls.
- Ensure the team records resolution information in incident reporting systems, partnering with problem management as needed to identify potential trends to drive down repeat, service impacting failures.
- Partner with leadership to understand the knowledge and skill sets throughout the organization to determine which subject matter experts to engage with during an incident.
- Maintain the major incident management process and associated tools and templates.
- Maintain a high-level understanding of all aspects of IT product delivery and operations.
Minimum Requirements:
- Bachelor's Degree or equivalent experience
- 5+ Years
- Serves as expert on Incident Management and assists in establishing policy as it relates to the successful documenting and resolving of Incidents as required under the FSA program.
- Implements and follows standard procedures relating to Incidents.
- Provides operational and policy guidance to other staff members when necessary.
- Able to provide input to program documentation and training materials as needed.
- Follows ITIL-based processes throughout the Incident lifecycle.
- Manages active stakeholder bridge lines during a Major Incident.
- Gathers required information and authors After Action Reports.
- Facilitates handoff to Problem Management for all Root Cause Analysis activities.
- Assist with additional IT Service Management responsibilities for Maximus as required.
- Performs other duties as assigned.
Required Education and Skills Experience:
- Bachelor's degree and 5+ years of prior IT related management experience.
Additional years of relevant experience will be considered in lieu of degree.
- A minimum of 3 years of proven prior experience executing Incident Management activities for a mid-to-large-size company providing technical services.
- Must have government contracts experience.
- A...
....Read more...
Type: Permanent Location: Sacramento, US-CA
Salary / Rate: Not Specified
Posted: 2025-03-06 07:42:40
-
Description & Requirements
Maximus is seeking a Manager, Incident Management.
The Manager, Incident Management is the single authority to manage the process of restoring normal service operation as quickly as possible to minimize the impact to business operations for Federal Services.
This position works closely with other Incident Managers within Maximus and other DoE contracts in the portfolio to champion IT Service Management practices with the goal to standardize and streamline the Incident Management processes within projects and contracts, ensuring consistency and efficiency.
Per contract requirements, US Citizenship is required.
This is a remote position.
Essential Duties and Responsibilities:
- Lead team and engage appropriate resources to resolve critical IT incidents in accordance with service level agreements and operational level agreements.
- Own and provide timely and appropriate communication to business stakeholders and leadership prior to, during, and after the resolution of an incident.
- Coordinate, manage and keep chronology of events during incident management conference calls.
- Ensure the team records resolution information in incident reporting systems, partnering with problem management as needed to identify potential trends to drive down repeat, service impacting failures.
- Partner with leadership to understand the knowledge and skill sets throughout the organization to determine which subject matter experts to engage with during an incident.
- Maintain the major incident management process and associated tools and templates.
- Maintain a high-level understanding of all aspects of IT product delivery and operations.
Minimum Requirements:
- Bachelor's Degree or equivalent experience
- 5+ Years
- Serves as expert on Incident Management and assists in establishing policy as it relates to the successful documenting and resolving of Incidents as required under the FSA program.
- Implements and follows standard procedures relating to Incidents.
- Provides operational and policy guidance to other staff members when necessary.
- Able to provide input to program documentation and training materials as needed.
- Follows ITIL-based processes throughout the Incident lifecycle.
- Manages active stakeholder bridge lines during a Major Incident.
- Gathers required information and authors After Action Reports.
- Facilitates handoff to Problem Management for all Root Cause Analysis activities.
- Assist with additional IT Service Management responsibilities for Maximus as required.
- Performs other duties as assigned.
Required Education and Skills Experience:
- Bachelor's degree and 5+ years of prior IT related management experience.
Additional years of relevant experience will be considered in lieu of degree.
- A minimum of 3 years of proven prior experience executing Incident Management activities for a mid-to-large-size company providing technical services.
- Must have government contracts experience.
- A...
....Read more...
Type: Permanent Location: San Francisco, US-CA
Salary / Rate: Not Specified
Posted: 2025-03-06 07:42:39
-
Description & Requirements
Maximus is seeking a Manager, Incident Management.
The Manager, Incident Management is the single authority to manage the process of restoring normal service operation as quickly as possible to minimize the impact to business operations for Federal Services.
This position works closely with other Incident Managers within Maximus and other DoE contracts in the portfolio to champion IT Service Management practices with the goal to standardize and streamline the Incident Management processes within projects and contracts, ensuring consistency and efficiency.
Per contract requirements, US Citizenship is required.
This is a remote position.
Essential Duties and Responsibilities:
- Lead team and engage appropriate resources to resolve critical IT incidents in accordance with service level agreements and operational level agreements.
- Own and provide timely and appropriate communication to business stakeholders and leadership prior to, during, and after the resolution of an incident.
- Coordinate, manage and keep chronology of events during incident management conference calls.
- Ensure the team records resolution information in incident reporting systems, partnering with problem management as needed to identify potential trends to drive down repeat, service impacting failures.
- Partner with leadership to understand the knowledge and skill sets throughout the organization to determine which subject matter experts to engage with during an incident.
- Maintain the major incident management process and associated tools and templates.
- Maintain a high-level understanding of all aspects of IT product delivery and operations.
Minimum Requirements:
- Bachelor's Degree or equivalent experience
- 5+ Years
- Serves as expert on Incident Management and assists in establishing policy as it relates to the successful documenting and resolving of Incidents as required under the FSA program.
- Implements and follows standard procedures relating to Incidents.
- Provides operational and policy guidance to other staff members when necessary.
- Able to provide input to program documentation and training materials as needed.
- Follows ITIL-based processes throughout the Incident lifecycle.
- Manages active stakeholder bridge lines during a Major Incident.
- Gathers required information and authors After Action Reports.
- Facilitates handoff to Problem Management for all Root Cause Analysis activities.
- Assist with additional IT Service Management responsibilities for Maximus as required.
- Performs other duties as assigned.
Required Education and Skills Experience:
- Bachelor's degree and 5+ years of prior IT related management experience.
Additional years of relevant experience will be considered in lieu of degree.
- A minimum of 3 years of proven prior experience executing Incident Management activities for a mid-to-large-size company providing technical services.
- Must have government contracts experience.
- A...
....Read more...
Type: Permanent Location: Bridgeport, US-CT
Salary / Rate: Not Specified
Posted: 2025-03-06 07:42:39
-
Description & Requirements
Maximus is seeking a Manager, Incident Management.
The Manager, Incident Management is the single authority to manage the process of restoring normal service operation as quickly as possible to minimize the impact to business operations for Federal Services.
This position works closely with other Incident Managers within Maximus and other DoE contracts in the portfolio to champion IT Service Management practices with the goal to standardize and streamline the Incident Management processes within projects and contracts, ensuring consistency and efficiency.
Per contract requirements, US Citizenship is required.
This is a remote position.
Essential Duties and Responsibilities:
- Lead team and engage appropriate resources to resolve critical IT incidents in accordance with service level agreements and operational level agreements.
- Own and provide timely and appropriate communication to business stakeholders and leadership prior to, during, and after the resolution of an incident.
- Coordinate, manage and keep chronology of events during incident management conference calls.
- Ensure the team records resolution information in incident reporting systems, partnering with problem management as needed to identify potential trends to drive down repeat, service impacting failures.
- Partner with leadership to understand the knowledge and skill sets throughout the organization to determine which subject matter experts to engage with during an incident.
- Maintain the major incident management process and associated tools and templates.
- Maintain a high-level understanding of all aspects of IT product delivery and operations.
Minimum Requirements:
- Bachelor's Degree or equivalent experience
- 5+ Years
- Serves as expert on Incident Management and assists in establishing policy as it relates to the successful documenting and resolving of Incidents as required under the FSA program.
- Implements and follows standard procedures relating to Incidents.
- Provides operational and policy guidance to other staff members when necessary.
- Able to provide input to program documentation and training materials as needed.
- Follows ITIL-based processes throughout the Incident lifecycle.
- Manages active stakeholder bridge lines during a Major Incident.
- Gathers required information and authors After Action Reports.
- Facilitates handoff to Problem Management for all Root Cause Analysis activities.
- Assist with additional IT Service Management responsibilities for Maximus as required.
- Performs other duties as assigned.
Required Education and Skills Experience:
- Bachelor's degree and 5+ years of prior IT related management experience.
Additional years of relevant experience will be considered in lieu of degree.
- A minimum of 3 years of proven prior experience executing Incident Management activities for a mid-to-large-size company providing technical services.
- Must have government contracts experience.
- A...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: Not Specified
Posted: 2025-03-06 07:42:38
-
Description & Requirements
Maximus is seeking a Manager, Incident Management.
The Manager, Incident Management is the single authority to manage the process of restoring normal service operation as quickly as possible to minimize the impact to business operations for Federal Services.
This position works closely with other Incident Managers within Maximus and other DoE contracts in the portfolio to champion IT Service Management practices with the goal to standardize and streamline the Incident Management processes within projects and contracts, ensuring consistency and efficiency.
Per contract requirements, US Citizenship is required.
This is a remote position.
Essential Duties and Responsibilities:
- Lead team and engage appropriate resources to resolve critical IT incidents in accordance with service level agreements and operational level agreements.
- Own and provide timely and appropriate communication to business stakeholders and leadership prior to, during, and after the resolution of an incident.
- Coordinate, manage and keep chronology of events during incident management conference calls.
- Ensure the team records resolution information in incident reporting systems, partnering with problem management as needed to identify potential trends to drive down repeat, service impacting failures.
- Partner with leadership to understand the knowledge and skill sets throughout the organization to determine which subject matter experts to engage with during an incident.
- Maintain the major incident management process and associated tools and templates.
- Maintain a high-level understanding of all aspects of IT product delivery and operations.
Minimum Requirements:
- Bachelor's Degree or equivalent experience
- 5+ Years
- Serves as expert on Incident Management and assists in establishing policy as it relates to the successful documenting and resolving of Incidents as required under the FSA program.
- Implements and follows standard procedures relating to Incidents.
- Provides operational and policy guidance to other staff members when necessary.
- Able to provide input to program documentation and training materials as needed.
- Follows ITIL-based processes throughout the Incident lifecycle.
- Manages active stakeholder bridge lines during a Major Incident.
- Gathers required information and authors After Action Reports.
- Facilitates handoff to Problem Management for all Root Cause Analysis activities.
- Assist with additional IT Service Management responsibilities for Maximus as required.
- Performs other duties as assigned.
Required Education and Skills Experience:
- Bachelor's degree and 5+ years of prior IT related management experience.
Additional years of relevant experience will be considered in lieu of degree.
- A minimum of 3 years of proven prior experience executing Incident Management activities for a mid-to-large-size company providing technical services.
- Must have government contracts experience.
- A...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: Not Specified
Posted: 2025-03-06 07:42:37
-
Description & Requirements
Maximus is seeking a Manager, Incident Management.
The Manager, Incident Management is the single authority to manage the process of restoring normal service operation as quickly as possible to minimize the impact to business operations for Federal Services.
This position works closely with other Incident Managers within Maximus and other DoE contracts in the portfolio to champion IT Service Management practices with the goal to standardize and streamline the Incident Management processes within projects and contracts, ensuring consistency and efficiency.
Per contract requirements, US Citizenship is required.
This is a remote position.
Essential Duties and Responsibilities:
- Lead team and engage appropriate resources to resolve critical IT incidents in accordance with service level agreements and operational level agreements.
- Own and provide timely and appropriate communication to business stakeholders and leadership prior to, during, and after the resolution of an incident.
- Coordinate, manage and keep chronology of events during incident management conference calls.
- Ensure the team records resolution information in incident reporting systems, partnering with problem management as needed to identify potential trends to drive down repeat, service impacting failures.
- Partner with leadership to understand the knowledge and skill sets throughout the organization to determine which subject matter experts to engage with during an incident.
- Maintain the major incident management process and associated tools and templates.
- Maintain a high-level understanding of all aspects of IT product delivery and operations.
Minimum Requirements:
- Bachelor's Degree or equivalent experience
- 5+ Years
- Serves as expert on Incident Management and assists in establishing policy as it relates to the successful documenting and resolving of Incidents as required under the FSA program.
- Implements and follows standard procedures relating to Incidents.
- Provides operational and policy guidance to other staff members when necessary.
- Able to provide input to program documentation and training materials as needed.
- Follows ITIL-based processes throughout the Incident lifecycle.
- Manages active stakeholder bridge lines during a Major Incident.
- Gathers required information and authors After Action Reports.
- Facilitates handoff to Problem Management for all Root Cause Analysis activities.
- Assist with additional IT Service Management responsibilities for Maximus as required.
- Performs other duties as assigned.
Required Education and Skills Experience:
- Bachelor's degree and 5+ years of prior IT related management experience.
Additional years of relevant experience will be considered in lieu of degree.
- A minimum of 3 years of proven prior experience executing Incident Management activities for a mid-to-large-size company providing technical services.
- Must have government contracts experience.
- A...
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: Not Specified
Posted: 2025-03-06 07:42:37
-
Description & Requirements
Maximus is currently hiring for Spanish-Bilingual Document Processing Administrators to join our Cover VA team.
This is a hybrid position that requires you to work both onsite in our Richmond, VA offices 2-3 days per week as well as remotely.
The Document Processing Administrator will be responsible for entering data into the state system for Cover VA Medicaid applications and renewals.
This rapid data entry role includes receiving daily inbound calls to obtain new addresses for mailings, meeting production goals, maintaining attention to detail, and ensuring data entry accuracy.
The first 4 weeks of training will be remote with equipment provided.
Why Join Maximus?
- Competitive Compensation: Quarterly bonuses based on performance included
- Paid Time Off Package: Enjoy PTO, Holidays, and Sick Leave,
- Comprehensive Insurance Coverage: Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.
Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- Future Planning: Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- Holistic Wellness Support: Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- Recognition Platform: Acknowledge and appreciate outstanding employee contributions.
- Tuition Reimbursement: Invest in your ongoing education and development.
- Employee Perks and Discounts: Additional benefits and discounts exclusively for employees.
- Maximus Wellness Program and Resources: Access a range of wellness programs and resources tailored to your needs.
- Professional Development Opportunities: Participate in training programs, workshops, and conferences.
Essential Duties and Responsibilities:
- Assist the Document Processing Supervisor in providing supervision to Document Processing Staff.
- Assist Document Processing Supervisor in overseeing all Document Processing activities, including incoming mail, outgoing mail, document scanning/imaging validation, and document routing.
- Assist Enrollment & Eligibility Manager in ensuring that waiver applications are processed efficiently and accurately.
- Assist with training of the Document Processing Staff with Mailroom, Imaging, and Forms Processors.
- Report any issues, concerns, and/or problems to the Document Processing Supervisor.
- Verify accuracy of mailings on a daily basis.
- Review incoming documentation from Physicians, Area Agencies on Aging and Enrollment Brokers for completeness.
- Perform Document Processing Admin duties as needed.
- Data entry experience preferred.
- Must be able to read, write and translate fluently in English and Spanish.
- Residency within 50 miles of Richmond, VA preferred.
Minimum Requirements
- High school diploma or GED required and 2+ years of relevant professional experience required, or equivalent combination of education and experie...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2025-03-06 07:42:36
-
Description & Requirements
Maximus is seeking a Manager, Incident Management.
The Manager, Incident Management is the single authority to manage the process of restoring normal service operation as quickly as possible to minimize the impact to business operations for Federal Services.
This position works closely with other Incident Managers within Maximus and other DoE contracts in the portfolio to champion IT Service Management practices with the goal to standardize and streamline the Incident Management processes within projects and contracts, ensuring consistency and efficiency.
Per contract requirements, US Citizenship is required.
This is a remote position.
Essential Duties and Responsibilities:
- Lead team and engage appropriate resources to resolve critical IT incidents in accordance with service level agreements and operational level agreements.
- Own and provide timely and appropriate communication to business stakeholders and leadership prior to, during, and after the resolution of an incident.
- Coordinate, manage and keep chronology of events during incident management conference calls.
- Ensure the team records resolution information in incident reporting systems, partnering with problem management as needed to identify potential trends to drive down repeat, service impacting failures.
- Partner with leadership to understand the knowledge and skill sets throughout the organization to determine which subject matter experts to engage with during an incident.
- Maintain the major incident management process and associated tools and templates.
- Maintain a high-level understanding of all aspects of IT product delivery and operations.
Minimum Requirements:
- Bachelor's Degree or equivalent experience
- 5+ Years
- Serves as expert on Incident Management and assists in establishing policy as it relates to the successful documenting and resolving of Incidents as required under the FSA program.
- Implements and follows standard procedures relating to Incidents.
- Provides operational and policy guidance to other staff members when necessary.
- Able to provide input to program documentation and training materials as needed.
- Follows ITIL-based processes throughout the Incident lifecycle.
- Manages active stakeholder bridge lines during a Major Incident.
- Gathers required information and authors After Action Reports.
- Facilitates handoff to Problem Management for all Root Cause Analysis activities.
- Assist with additional IT Service Management responsibilities for Maximus as required.
- Performs other duties as assigned.
Required Education and Skills Experience:
- Bachelor's degree and 5+ years of prior IT related management experience.
Additional years of relevant experience will be considered in lieu of degree.
- A minimum of 3 years of proven prior experience executing Incident Management activities for a mid-to-large-size company providing technical services.
- Must have government contracts experience.
- A...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: Not Specified
Posted: 2025-03-06 07:42:35
-
Description & Requirements
Maximus is seeking a Manager, Incident Management.
The Manager, Incident Management is the single authority to manage the process of restoring normal service operation as quickly as possible to minimize the impact to business operations for Federal Services.
This position works closely with other Incident Managers within Maximus and other DoE contracts in the portfolio to champion IT Service Management practices with the goal to standardize and streamline the Incident Management processes within projects and contracts, ensuring consistency and efficiency.
Per contract requirements, US Citizenship is required.
This is a remote position.
Essential Duties and Responsibilities:
- Lead team and engage appropriate resources to resolve critical IT incidents in accordance with service level agreements and operational level agreements.
- Own and provide timely and appropriate communication to business stakeholders and leadership prior to, during, and after the resolution of an incident.
- Coordinate, manage and keep chronology of events during incident management conference calls.
- Ensure the team records resolution information in incident reporting systems, partnering with problem management as needed to identify potential trends to drive down repeat, service impacting failures.
- Partner with leadership to understand the knowledge and skill sets throughout the organization to determine which subject matter experts to engage with during an incident.
- Maintain the major incident management process and associated tools and templates.
- Maintain a high-level understanding of all aspects of IT product delivery and operations.
Minimum Requirements:
- Bachelor's Degree or equivalent experience
- 5+ Years
- Serves as expert on Incident Management and assists in establishing policy as it relates to the successful documenting and resolving of Incidents as required under the FSA program.
- Implements and follows standard procedures relating to Incidents.
- Provides operational and policy guidance to other staff members when necessary.
- Able to provide input to program documentation and training materials as needed.
- Follows ITIL-based processes throughout the Incident lifecycle.
- Manages active stakeholder bridge lines during a Major Incident.
- Gathers required information and authors After Action Reports.
- Facilitates handoff to Problem Management for all Root Cause Analysis activities.
- Assist with additional IT Service Management responsibilities for Maximus as required.
- Performs other duties as assigned.
Required Education and Skills Experience:
- Bachelor's degree and 5+ years of prior IT related management experience.
Additional years of relevant experience will be considered in lieu of degree.
- A minimum of 3 years of proven prior experience executing Incident Management activities for a mid-to-large-size company providing technical services.
- Must have government contracts experience.
- A...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: Not Specified
Posted: 2025-03-06 07:42:35
-
Description & Requirements
Maximus is seeking a Manager, Incident Management.
The Manager, Incident Management is the single authority to manage the process of restoring normal service operation as quickly as possible to minimize the impact to business operations for Federal Services.
This position works closely with other Incident Managers within Maximus and other DoE contracts in the portfolio to champion IT Service Management practices with the goal to standardize and streamline the Incident Management processes within projects and contracts, ensuring consistency and efficiency.
Per contract requirements, US Citizenship is required.
This is a remote position.
Essential Duties and Responsibilities:
- Lead team and engage appropriate resources to resolve critical IT incidents in accordance with service level agreements and operational level agreements.
- Own and provide timely and appropriate communication to business stakeholders and leadership prior to, during, and after the resolution of an incident.
- Coordinate, manage and keep chronology of events during incident management conference calls.
- Ensure the team records resolution information in incident reporting systems, partnering with problem management as needed to identify potential trends to drive down repeat, service impacting failures.
- Partner with leadership to understand the knowledge and skill sets throughout the organization to determine which subject matter experts to engage with during an incident.
- Maintain the major incident management process and associated tools and templates.
- Maintain a high-level understanding of all aspects of IT product delivery and operations.
Minimum Requirements:
- Bachelor's Degree or equivalent experience
- 5+ Years
- Serves as expert on Incident Management and assists in establishing policy as it relates to the successful documenting and resolving of Incidents as required under the FSA program.
- Implements and follows standard procedures relating to Incidents.
- Provides operational and policy guidance to other staff members when necessary.
- Able to provide input to program documentation and training materials as needed.
- Follows ITIL-based processes throughout the Incident lifecycle.
- Manages active stakeholder bridge lines during a Major Incident.
- Gathers required information and authors After Action Reports.
- Facilitates handoff to Problem Management for all Root Cause Analysis activities.
- Assist with additional IT Service Management responsibilities for Maximus as required.
- Performs other duties as assigned.
Required Education and Skills Experience:
- Bachelor's degree and 5+ years of prior IT related management experience.
Additional years of relevant experience will be considered in lieu of degree.
- A minimum of 3 years of proven prior experience executing Incident Management activities for a mid-to-large-size company providing technical services.
- Must have government contracts experience.
- A...
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: Not Specified
Posted: 2025-03-06 07:42:34
-
Description & Requirements
Maximus is seeking a Manager, Incident Management.
The Manager, Incident Management is the single authority to manage the process of restoring normal service operation as quickly as possible to minimize the impact to business operations for Federal Services.
This position works closely with other Incident Managers within Maximus and other DoE contracts in the portfolio to champion IT Service Management practices with the goal to standardize and streamline the Incident Management processes within projects and contracts, ensuring consistency and efficiency.
Per contract requirements, US Citizenship is required.
This is a remote position.
Essential Duties and Responsibilities:
- Lead team and engage appropriate resources to resolve critical IT incidents in accordance with service level agreements and operational level agreements.
- Own and provide timely and appropriate communication to business stakeholders and leadership prior to, during, and after the resolution of an incident.
- Coordinate, manage and keep chronology of events during incident management conference calls.
- Ensure the team records resolution information in incident reporting systems, partnering with problem management as needed to identify potential trends to drive down repeat, service impacting failures.
- Partner with leadership to understand the knowledge and skill sets throughout the organization to determine which subject matter experts to engage with during an incident.
- Maintain the major incident management process and associated tools and templates.
- Maintain a high-level understanding of all aspects of IT product delivery and operations.
Minimum Requirements:
- Bachelor's Degree or equivalent experience
- 5+ Years
- Serves as expert on Incident Management and assists in establishing policy as it relates to the successful documenting and resolving of Incidents as required under the FSA program.
- Implements and follows standard procedures relating to Incidents.
- Provides operational and policy guidance to other staff members when necessary.
- Able to provide input to program documentation and training materials as needed.
- Follows ITIL-based processes throughout the Incident lifecycle.
- Manages active stakeholder bridge lines during a Major Incident.
- Gathers required information and authors After Action Reports.
- Facilitates handoff to Problem Management for all Root Cause Analysis activities.
- Assist with additional IT Service Management responsibilities for Maximus as required.
- Performs other duties as assigned.
Required Education and Skills Experience:
- Bachelor's degree and 5+ years of prior IT related management experience.
Additional years of relevant experience will be considered in lieu of degree.
- A minimum of 3 years of proven prior experience executing Incident Management activities for a mid-to-large-size company providing technical services.
- Must have government contracts experience.
- A...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2025-03-06 07:42:33
-
Description & Requirements
Maximus is seeking a Manager, Incident Management.
The Manager, Incident Management is the single authority to manage the process of restoring normal service operation as quickly as possible to minimize the impact to business operations for Federal Services.
This position works closely with other Incident Managers within Maximus and other DoE contracts in the portfolio to champion IT Service Management practices with the goal to standardize and streamline the Incident Management processes within projects and contracts, ensuring consistency and efficiency.
Per contract requirements, US Citizenship is required.
This is a remote position.
Essential Duties and Responsibilities:
- Lead team and engage appropriate resources to resolve critical IT incidents in accordance with service level agreements and operational level agreements.
- Own and provide timely and appropriate communication to business stakeholders and leadership prior to, during, and after the resolution of an incident.
- Coordinate, manage and keep chronology of events during incident management conference calls.
- Ensure the team records resolution information in incident reporting systems, partnering with problem management as needed to identify potential trends to drive down repeat, service impacting failures.
- Partner with leadership to understand the knowledge and skill sets throughout the organization to determine which subject matter experts to engage with during an incident.
- Maintain the major incident management process and associated tools and templates.
- Maintain a high-level understanding of all aspects of IT product delivery and operations.
Minimum Requirements:
- Bachelor's Degree or equivalent experience
- 5+ Years
- Serves as expert on Incident Management and assists in establishing policy as it relates to the successful documenting and resolving of Incidents as required under the FSA program.
- Implements and follows standard procedures relating to Incidents.
- Provides operational and policy guidance to other staff members when necessary.
- Able to provide input to program documentation and training materials as needed.
- Follows ITIL-based processes throughout the Incident lifecycle.
- Manages active stakeholder bridge lines during a Major Incident.
- Gathers required information and authors After Action Reports.
- Facilitates handoff to Problem Management for all Root Cause Analysis activities.
- Assist with additional IT Service Management responsibilities for Maximus as required.
- Performs other duties as assigned.
Required Education and Skills Experience:
- Bachelor's degree and 5+ years of prior IT related management experience.
Additional years of relevant experience will be considered in lieu of degree.
- A minimum of 3 years of proven prior experience executing Incident Management activities for a mid-to-large-size company providing technical services.
- Must have government contracts experience.
- A...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: Not Specified
Posted: 2025-03-06 07:42:33
-
Description & Requirements
Maximus is seeking a Manager, Incident Management.
The Manager, Incident Management is the single authority to manage the process of restoring normal service operation as quickly as possible to minimize the impact to business operations for Federal Services.
This position works closely with other Incident Managers within Maximus and other DoE contracts in the portfolio to champion IT Service Management practices with the goal to standardize and streamline the Incident Management processes within projects and contracts, ensuring consistency and efficiency.
Per contract requirements, US Citizenship is required.
This is a remote position.
Essential Duties and Responsibilities:
- Lead team and engage appropriate resources to resolve critical IT incidents in accordance with service level agreements and operational level agreements.
- Own and provide timely and appropriate communication to business stakeholders and leadership prior to, during, and after the resolution of an incident.
- Coordinate, manage and keep chronology of events during incident management conference calls.
- Ensure the team records resolution information in incident reporting systems, partnering with problem management as needed to identify potential trends to drive down repeat, service impacting failures.
- Partner with leadership to understand the knowledge and skill sets throughout the organization to determine which subject matter experts to engage with during an incident.
- Maintain the major incident management process and associated tools and templates.
- Maintain a high-level understanding of all aspects of IT product delivery and operations.
Minimum Requirements:
- Bachelor's Degree or equivalent experience
- 5+ Years
- Serves as expert on Incident Management and assists in establishing policy as it relates to the successful documenting and resolving of Incidents as required under the FSA program.
- Implements and follows standard procedures relating to Incidents.
- Provides operational and policy guidance to other staff members when necessary.
- Able to provide input to program documentation and training materials as needed.
- Follows ITIL-based processes throughout the Incident lifecycle.
- Manages active stakeholder bridge lines during a Major Incident.
- Gathers required information and authors After Action Reports.
- Facilitates handoff to Problem Management for all Root Cause Analysis activities.
- Assist with additional IT Service Management responsibilities for Maximus as required.
- Performs other duties as assigned.
Required Education and Skills Experience:
- Bachelor's degree and 5+ years of prior IT related management experience.
Additional years of relevant experience will be considered in lieu of degree.
- A minimum of 3 years of proven prior experience executing Incident Management activities for a mid-to-large-size company providing technical services.
- Must have government contracts experience.
- A...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: Not Specified
Posted: 2025-03-06 07:42:32
-
Description & Requirements
Maximus is currently hiring Document Processing Unit Supervisors to join our Cover VA team.
This is a hybrid position that requires you to work both remotely as well as onsite in our Richmond, VA offices 2-3 days per week as needed.
The Document Processing Supervisor will oversee a team of 15 to 25 administrators responsible for data entry of applications into the state system to determine eligibility for health insurance programs under the CoverVA Medicaid Contract.
The supervisor must be proficient in Microsoft Office products and knowledgeable about data entry processes and procedures.
Key responsibilities include conducting research, ensuring the team meets daily deliverables and SLAs, and performing any additional duties as assigned.
Why Join Maximus?
- Competitive Compensation: Quarterly bonuses based on performance included!
- Comprehensive Insurance Coverage: Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.
Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- Future Planning: Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- Paid Time Off Package: Enjoy PTO, Holidays, and sick leave,
- Holistic Wellness Support: Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- Recognition Platform: Acknowledge and appreciate outstanding employee contributions.
- Tuition Reimbursement: Invest in your ongoing education and development.
- Employee Perks and Discounts: Additional benefits and discounts exclusively for employees.
- Maximus Wellness Program and Resources: Access a range of wellness programs and resources tailored to your needs.
- Professional Development Opportunities: Participate in training programs, workshops, and conferences.
Essential Duties and Responsibilities:
- Supervise provider document indexing and batch review, including review of indexing quality and work towards process improvements.
Must ensure timely processing within SLA and contractual obligations.
- Supervise claim resolution processing, including review of claim data entry accuracy by outside vendor.
- Supervise clerks in document review and prep, including wet signature comments and processing provider correspondence.
- Required to review, reconcile and communicate data and decisions across systems and reporting.
- Responsible for staff development and conducting one- on- one and team meetings.
- Provide coaching and formal warnings as necessary.
- Develop and train staff on job systems and functions.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professio...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2025-03-06 07:42:31
-
Description & Requirements
This position is contingent upon contract award, and employment will be finalized once the project is officially awarded to our organization.
Maximus is a leading provider of technology, consulting, and program services to government agencies.
We deliver leading-edge digital solutions through our Technology Consulting Services (TCS) division using Advanced Analytics (AI, ML, RPA), Comprehensive Cybersecurity Solutions, DevSecOps, Human Centered Design, and advanced cloud platforms.
We are seeking an experienced Program Manager to support a fast-paced, mission-critical national security mission.
The Program Manager will provide leadership and responsible project/program direction through the successful performance of a variety of detailed, diverse elements of IT project management, including but not limited to operations and maintenance, technology modernization, cybersecurity, and infrastructure.
This role serves as a central point of contact, coordinating the efforts of all associated team members, subcontractors, and vendors, managing all work performed for the project, and overseeing contract financials.
The Program Manager assists with overcoming roadblocks that may impact project scope, costs, schedule, quality, and risks, supporting the customer to ensure a successful delivery for the customer's mission.
The candidate will attend meetings and work on-site at the designated customer facility in the DC Metro Area or other locations as necessary.
The selected candidate must be flexible and available to perform other activities as required.
Periodic travel to the Maximus office in Tysons Corner, VA, for management meetings is also required.
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS238, M5, Band 9
Essential Duties and Responsibilities:
• Organize, direct, and coordinate the planning and production of all IT support activities and resource needs, assigning duties and responsibilities to staff.
• Strong leadership and team management skills, with experience managing matrixed teams.
• Excellent organizational, time-management, and decision-making capabilities.
• Articulate in both written and verbal communication, effective public speaking skills.
• Engage in collaborative communications, both written and verbal, with employees, government representatives, and corporate management, including Accounting, Contracts, HR, and IT departments.
• Effectively develop and deliver monthly management and government status reports.
• Coach, mentor, motivate, and supervise project team members and contractors, influencing them to take positive action and accountability for their assigned work.
This includes conducting employee reviews and assessments, implementing performance improvement plans, etc.
• Demonstrate competence in effectively using data from project management tools to meet required project objectives and reporting requirements.
• Simultaneously pl...
....Read more...
Type: Permanent Location: Arlington, US-VA
Salary / Rate: Not Specified
Posted: 2025-03-06 07:42:31
-
Description & Requirements
Maximus is currently hiring for an International Customer Service Representative to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The position is responsible for making outbound calls and emails to military veterans and service members, communicating with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
Due to contract requirements, only a US Citizen or a Green Card holder can be considered for this opportunity.
Essential Duties and Responsibilities:
- Make outbound calls and emails to military veterans and service members.
Communicate with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
- Make reminder outbound calls and/or send reminder emails to veterans and service members for upcoming diagnostic appointments.
- Investigate and analyze cases to understand their concerns and find appropriate solutions or resolutions.
- Submit VBMS requests to Supervisor for additional contact information, if unable to make contact after multiple calls.
- Communicate with various department regions via email and phone regarding veteran/service members' recent diagnostic testing, scheduling, and travel availability.
- Update OMS (Office Management System) with information such as change of address, phone numbers, emails, and obtain permission from the veteran/service member to speak with others about his/her case.
- Monitor and work from international queues for "Pending Initial DOC" (Day One Call) and "Pending Intl CAPS" (Claimant Appointment Packets) in OMS.
- Send CAPS via e-mail, FedEx, or USPS express mail.
- Document and maintain detailed notes of communication and CAPS information in OMS.
- The required schedule for this position is 4AM to 12:30PM CST
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
- OS for Windows - Windows 10 or newer
- OS for Mac - Big Sur (11.01.1+); Catalina (10.15), MacOS (up to 12.5) or newer
- Connectivity to the Internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either W...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2025-03-06 07:42:30
-
Description & Requirements
Maximus is currently hiring for an International Customer Service Representative to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The position is responsible for making outbound calls and emails to military veterans and service members, communicating with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
Due to contract requirements, only a US Citizen or a Green Card holder can be considered for this opportunity.
Essential Duties and Responsibilities:
- Make outbound calls and emails to military veterans and service members.
Communicate with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
- Make reminder outbound calls and/or send reminder emails to veterans and service members for upcoming diagnostic appointments.
- Investigate and analyze cases to understand their concerns and find appropriate solutions or resolutions.
- Submit VBMS requests to Supervisor for additional contact information, if unable to make contact after multiple calls.
- Communicate with various department regions via email and phone regarding veteran/service members' recent diagnostic testing, scheduling, and travel availability.
- Update OMS (Office Management System) with information such as change of address, phone numbers, emails, and obtain permission from the veteran/service member to speak with others about his/her case.
- Monitor and work from international queues for "Pending Initial DOC" (Day One Call) and "Pending Intl CAPS" (Claimant Appointment Packets) in OMS.
- Send CAPS via e-mail, FedEx, or USPS express mail.
- Document and maintain detailed notes of communication and CAPS information in OMS.
- The required schedule for this position is 4AM to 12:30PM CST
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
- OS for Windows - Windows 10 or newer
- OS for Mac - Big Sur (11.01.1+); Catalina (10.15), MacOS (up to 12.5) or newer
- Connectivity to the Internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either W...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2025-03-06 07:42:29
-
Description & Requirements
Maximus is currently hiring for an International Customer Service Representative to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The position is responsible for making outbound calls and emails to military veterans and service members, communicating with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
Due to contract requirements, only a US Citizen or a Green Card holder can be considered for this opportunity.
Essential Duties and Responsibilities:
- Make outbound calls and emails to military veterans and service members.
Communicate with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
- Make reminder outbound calls and/or send reminder emails to veterans and service members for upcoming diagnostic appointments.
- Investigate and analyze cases to understand their concerns and find appropriate solutions or resolutions.
- Submit VBMS requests to Supervisor for additional contact information, if unable to make contact after multiple calls.
- Communicate with various department regions via email and phone regarding veteran/service members' recent diagnostic testing, scheduling, and travel availability.
- Update OMS (Office Management System) with information such as change of address, phone numbers, emails, and obtain permission from the veteran/service member to speak with others about his/her case.
- Monitor and work from international queues for "Pending Initial DOC" (Day One Call) and "Pending Intl CAPS" (Claimant Appointment Packets) in OMS.
- Send CAPS via e-mail, FedEx, or USPS express mail.
- Document and maintain detailed notes of communication and CAPS information in OMS.
- The required schedule for this position is 4AM to 12:30PM CST
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
- OS for Windows - Windows 10 or newer
- OS for Mac - Big Sur (11.01.1+); Catalina (10.15), MacOS (up to 12.5) or newer
- Connectivity to the Internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either W...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2025-03-06 07:42:29
-
Description & Requirements
Maximus is currently hiring for an International Customer Service Representative to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The position is responsible for making outbound calls and emails to military veterans and service members, communicating with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
Due to contract requirements, only a US Citizen or a Green Card holder can be considered for this opportunity.
Essential Duties and Responsibilities:
- Make outbound calls and emails to military veterans and service members.
Communicate with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
- Make reminder outbound calls and/or send reminder emails to veterans and service members for upcoming diagnostic appointments.
- Investigate and analyze cases to understand their concerns and find appropriate solutions or resolutions.
- Submit VBMS requests to Supervisor for additional contact information, if unable to make contact after multiple calls.
- Communicate with various department regions via email and phone regarding veteran/service members' recent diagnostic testing, scheduling, and travel availability.
- Update OMS (Office Management System) with information such as change of address, phone numbers, emails, and obtain permission from the veteran/service member to speak with others about his/her case.
- Monitor and work from international queues for "Pending Initial DOC" (Day One Call) and "Pending Intl CAPS" (Claimant Appointment Packets) in OMS.
- Send CAPS via e-mail, FedEx, or USPS express mail.
- Document and maintain detailed notes of communication and CAPS information in OMS.
- The required schedule for this position is 4AM to 12:30PM CST
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
- OS for Windows - Windows 10 or newer
- OS for Mac - Big Sur (11.01.1+); Catalina (10.15), MacOS (up to 12.5) or newer
- Connectivity to the Internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either W...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2025-03-06 07:42:28
-
Description & Requirements
Maximus is currently hiring for an International Customer Service Representative to join our Veterans Evaluation Services (VES) team.
This is a remote opportunity.
The position is responsible for making outbound calls and emails to military veterans and service members, communicating with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
Due to contract requirements, only a US Citizen or a Green Card holder can be considered for this opportunity.
Essential Duties and Responsibilities:
- Make outbound calls and emails to military veterans and service members.
Communicate with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
- Make reminder outbound calls and/or send reminder emails to veterans and service members for upcoming diagnostic appointments.
- Investigate and analyze cases to understand their concerns and find appropriate solutions or resolutions.
- Submit VBMS requests to Supervisor for additional contact information, if unable to make contact after multiple calls.
- Communicate with various department regions via email and phone regarding veteran/service members' recent diagnostic testing, scheduling, and travel availability.
- Update OMS (Office Management System) with information such as change of address, phone numbers, emails, and obtain permission from the veteran/service member to speak with others about his/her case.
- Monitor and work from international queues for "Pending Initial DOC" (Day One Call) and "Pending Intl CAPS" (Claimant Appointment Packets) in OMS.
- Send CAPS via e-mail, FedEx, or USPS express mail.
- Document and maintain detailed notes of communication and CAPS information in OMS.
- The required schedule for this position is 4AM to 12:30PM CST
Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.
Home Office Requirements Using Your Own Equipment
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Preferred Windows or Mac (no Chromebooks)
- OS for Windows - Windows 10 or newer
- OS for Mac - Big Sur (11.01.1+); Catalina (10.15), MacOS (up to 12.5) or newer
- Connectivity to the Internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- USB plug and play wired headset with a microphone and noise suppression
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either W...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2025-03-06 07:42:28
