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Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
Exists to ensure the smooth running of the operation, ensuring that all elements of the TOM and working effectively, and leading on addressing any crisis/key issues arising.
Key Relationships
Internal
• Operations Leadership Team
• Country Leadership Team
• Head of service in central operations and central service teams
• On occasions, representatives from Maximus USA
External
• Key client relationships, including at senior levels
• Key stakeholders, including Commissioners, politicians, and government officials
• Senior leaders in other service provider/partners
• PR/External affairs organisations
Accountabilities
Performance - assumes direct leadership responsibility for addressing immediate operational challenges and emerging priorities, to ensure Regional Directors are not distracted from running and growing the business.
Portfolio - acts as a "Minister without Portfolio" but is focussed on ensuring ways of working between Behaviour Change and Health Services, the CX Success Centre, shared operational services and central service teams are all working effectively and are fully integrated
Prioritisation - provides critical leadership to any crisis management or newly emerging priorities to create significant risk to regional performance, including key operational day to day issues requiring urgent attention (e.g.
activation of BCP activity)
Has the capacity and capability to take on leadership of interim or transitionary activities, or provide cover for leaderships absences (e.g.
vacancy durations, long-term sickness cover, etc)
Acts as the key digital driver in the BC&HS leadership team, challenging norms and existing practices with a view to modernisation
Reputation - ensures that key risks to Maximus integrity and service provider are effectively managed that when critical risks to delivery emerge, they are positively and professionally addressed to retain Maximus' reputation as a trusted delivery partner
FTC 6 months
Preferred Skills & Qualifications
Essential
• 5+ years operating in a senior leadership role with proven operational expertise in a contract service environment
• Degree level thing/capability - must be strong on analysis and detail conscious
• Highly adaptable and agile senior leader able to grasp operational challenges and lead/deliver change activity to either drive improvement or address crisis
• Proven leader who can "get things done" effectively and professionally by instilling confidence and respect with internal...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: Not Specified
Posted: 2025-08-07 08:32:04
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Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
Exists to ensure the smooth running of the operation, ensuring that all elements of the TOM and working effectively, and leading on addressing any crisis/key issues arising.
Key Relationships
Internal
• Operations Leadership Team
• Country Leadership Team
• Head of service in central operations and central service teams
• On occasions, representatives from Maximus USA
External
• Key client relationships, including at senior levels
• Key stakeholders, including Commissioners, politicians, and government officials
• Senior leaders in other service provider/partners
• PR/External affairs organisations
Accountabilities
Performance - assumes direct leadership responsibility for addressing immediate operational challenges and emerging priorities, to ensure Regional Directors are not distracted from running and growing the business.
Portfolio - acts as a "Minister without Portfolio" but is focussed on ensuring ways of working between Behaviour Change and Health Services, the CX Success Centre, shared operational services and central service teams are all working effectively and are fully integrated
Prioritisation - provides critical leadership to any crisis management or newly emerging priorities to create significant risk to regional performance, including key operational day to day issues requiring urgent attention (e.g.
activation of BCP activity)
Has the capacity and capability to take on leadership of interim or transitionary activities, or provide cover for leaderships absences (e.g.
vacancy durations, long-term sickness cover, etc)
Acts as the key digital driver in the BC&HS leadership team, challenging norms and existing practices with a view to modernisation
Reputation - ensures that key risks to Maximus integrity and service provider are effectively managed that when critical risks to delivery emerge, they are positively and professionally addressed to retain Maximus' reputation as a trusted delivery partner
FTC 6 months
Preferred Skills & Qualifications
Essential
• 5+ years operating in a senior leadership role with proven operational expertise in a contract service environment
• Degree level thing/capability - must be strong on analysis and detail conscious
• Highly adaptable and agile senior leader able to grasp operational challenges and lead/deliver change activity to either drive improvement or address crisis
• Proven leader who can "get things done" effectively and professionally by instilling confidence and respect with internal...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: Not Specified
Posted: 2025-08-07 08:32:04
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Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
Exists to ensure the smooth running of the operation, ensuring that all elements of the TOM and working effectively, and leading on addressing any crisis/key issues arising.
Key Relationships
Internal
• Operations Leadership Team
• Country Leadership Team
• Head of service in central operations and central service teams
• On occasions, representatives from Maximus USA
External
• Key client relationships, including at senior levels
• Key stakeholders, including Commissioners, politicians, and government officials
• Senior leaders in other service provider/partners
• PR/External affairs organisations
Accountabilities
Performance - assumes direct leadership responsibility for addressing immediate operational challenges and emerging priorities, to ensure Regional Directors are not distracted from running and growing the business.
Portfolio - acts as a "Minister without Portfolio" but is focussed on ensuring ways of working between Behaviour Change and Health Services, the CX Success Centre, shared operational services and central service teams are all working effectively and are fully integrated
Prioritisation - provides critical leadership to any crisis management or newly emerging priorities to create significant risk to regional performance, including key operational day to day issues requiring urgent attention (e.g.
activation of BCP activity)
Has the capacity and capability to take on leadership of interim or transitionary activities, or provide cover for leaderships absences (e.g.
vacancy durations, long-term sickness cover, etc)
Acts as the key digital driver in the BC&HS leadership team, challenging norms and existing practices with a view to modernisation
Reputation - ensures that key risks to Maximus integrity and service provider are effectively managed that when critical risks to delivery emerge, they are positively and professionally addressed to retain Maximus' reputation as a trusted delivery partner
FTC 6 months
Preferred Skills & Qualifications
Essential
• 5+ years operating in a senior leadership role with proven operational expertise in a contract service environment
• Degree level thing/capability - must be strong on analysis and detail conscious
• Highly adaptable and agile senior leader able to grasp operational challenges and lead/deliver change activity to either drive improvement or address crisis
• Proven leader who can "get things done" effectively and professionally by instilling confidence and respect with internal...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: Not Specified
Posted: 2025-08-07 08:32:03
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Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
Exists to ensure the smooth running of the operation, ensuring that all elements of the TOM and working effectively, and leading on addressing any crisis/key issues arising.
Key Relationships
Internal
• Operations Leadership Team
• Country Leadership Team
• Head of service in central operations and central service teams
• On occasions, representatives from Maximus USA
External
• Key client relationships, including at senior levels
• Key stakeholders, including Commissioners, politicians, and government officials
• Senior leaders in other service provider/partners
• PR/External affairs organisations
Accountabilities
Performance - assumes direct leadership responsibility for addressing immediate operational challenges and emerging priorities, to ensure Regional Directors are not distracted from running and growing the business.
Portfolio - acts as a "Minister without Portfolio" but is focussed on ensuring ways of working between Behaviour Change and Health Services, the CX Success Centre, shared operational services and central service teams are all working effectively and are fully integrated
Prioritisation - provides critical leadership to any crisis management or newly emerging priorities to create significant risk to regional performance, including key operational day to day issues requiring urgent attention (e.g.
activation of BCP activity)
Has the capacity and capability to take on leadership of interim or transitionary activities, or provide cover for leaderships absences (e.g.
vacancy durations, long-term sickness cover, etc)
Acts as the key digital driver in the BC&HS leadership team, challenging norms and existing practices with a view to modernisation
Reputation - ensures that key risks to Maximus integrity and service provider are effectively managed that when critical risks to delivery emerge, they are positively and professionally addressed to retain Maximus' reputation as a trusted delivery partner
FTC 6 months
Preferred Skills & Qualifications
Essential
• 5+ years operating in a senior leadership role with proven operational expertise in a contract service environment
• Degree level thing/capability - must be strong on analysis and detail conscious
• Highly adaptable and agile senior leader able to grasp operational challenges and lead/deliver change activity to either drive improvement or address crisis
• Proven leader who can "get things done" effectively and professionally by instilling confidence and respect with internal...
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: Not Specified
Posted: 2025-08-07 08:32:02
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Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
Exists to ensure the smooth running of the operation, ensuring that all elements of the TOM and working effectively, and leading on addressing any crisis/key issues arising.
Key Relationships
Internal
• Operations Leadership Team
• Country Leadership Team
• Head of service in central operations and central service teams
• On occasions, representatives from Maximus USA
External
• Key client relationships, including at senior levels
• Key stakeholders, including Commissioners, politicians, and government officials
• Senior leaders in other service provider/partners
• PR/External affairs organisations
Accountabilities
Performance - assumes direct leadership responsibility for addressing immediate operational challenges and emerging priorities, to ensure Regional Directors are not distracted from running and growing the business.
Portfolio - acts as a "Minister without Portfolio" but is focussed on ensuring ways of working between Behaviour Change and Health Services, the CX Success Centre, shared operational services and central service teams are all working effectively and are fully integrated
Prioritisation - provides critical leadership to any crisis management or newly emerging priorities to create significant risk to regional performance, including key operational day to day issues requiring urgent attention (e.g.
activation of BCP activity)
Has the capacity and capability to take on leadership of interim or transitionary activities, or provide cover for leaderships absences (e.g.
vacancy durations, long-term sickness cover, etc)
Acts as the key digital driver in the BC&HS leadership team, challenging norms and existing practices with a view to modernisation
Reputation - ensures that key risks to Maximus integrity and service provider are effectively managed that when critical risks to delivery emerge, they are positively and professionally addressed to retain Maximus' reputation as a trusted delivery partner
FTC 6 months
Preferred Skills & Qualifications
Essential
• 5+ years operating in a senior leadership role with proven operational expertise in a contract service environment
• Degree level thing/capability - must be strong on analysis and detail conscious
• Highly adaptable and agile senior leader able to grasp operational challenges and lead/deliver change activity to either drive improvement or address crisis
• Proven leader who can "get things done" effectively and professionally by instilling confidence and respect with internal...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2025-08-07 08:32:02
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Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
Exists to ensure the smooth running of the operation, ensuring that all elements of the TOM and working effectively, and leading on addressing any crisis/key issues arising.
Key Relationships
Internal
• Operations Leadership Team
• Country Leadership Team
• Head of service in central operations and central service teams
• On occasions, representatives from Maximus USA
External
• Key client relationships, including at senior levels
• Key stakeholders, including Commissioners, politicians, and government officials
• Senior leaders in other service provider/partners
• PR/External affairs organisations
Accountabilities
Performance - assumes direct leadership responsibility for addressing immediate operational challenges and emerging priorities, to ensure Regional Directors are not distracted from running and growing the business.
Portfolio - acts as a "Minister without Portfolio" but is focussed on ensuring ways of working between Behaviour Change and Health Services, the CX Success Centre, shared operational services and central service teams are all working effectively and are fully integrated
Prioritisation - provides critical leadership to any crisis management or newly emerging priorities to create significant risk to regional performance, including key operational day to day issues requiring urgent attention (e.g.
activation of BCP activity)
Has the capacity and capability to take on leadership of interim or transitionary activities, or provide cover for leaderships absences (e.g.
vacancy durations, long-term sickness cover, etc)
Acts as the key digital driver in the BC&HS leadership team, challenging norms and existing practices with a view to modernisation
Reputation - ensures that key risks to Maximus integrity and service provider are effectively managed that when critical risks to delivery emerge, they are positively and professionally addressed to retain Maximus' reputation as a trusted delivery partner
FTC 6 months
Preferred Skills & Qualifications
Essential
• 5+ years operating in a senior leadership role with proven operational expertise in a contract service environment
• Degree level thing/capability - must be strong on analysis and detail conscious
• Highly adaptable and agile senior leader able to grasp operational challenges and lead/deliver change activity to either drive improvement or address crisis
• Proven leader who can "get things done" effectively and professionally by instilling confidence and respect with internal...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: Not Specified
Posted: 2025-08-07 08:32:01
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Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
Exists to ensure the smooth running of the operation, ensuring that all elements of the TOM and working effectively, and leading on addressing any crisis/key issues arising.
Key Relationships
Internal
• Operations Leadership Team
• Country Leadership Team
• Head of service in central operations and central service teams
• On occasions, representatives from Maximus USA
External
• Key client relationships, including at senior levels
• Key stakeholders, including Commissioners, politicians, and government officials
• Senior leaders in other service provider/partners
• PR/External affairs organisations
Accountabilities
Performance - assumes direct leadership responsibility for addressing immediate operational challenges and emerging priorities, to ensure Regional Directors are not distracted from running and growing the business.
Portfolio - acts as a "Minister without Portfolio" but is focussed on ensuring ways of working between Behaviour Change and Health Services, the CX Success Centre, shared operational services and central service teams are all working effectively and are fully integrated
Prioritisation - provides critical leadership to any crisis management or newly emerging priorities to create significant risk to regional performance, including key operational day to day issues requiring urgent attention (e.g.
activation of BCP activity)
Has the capacity and capability to take on leadership of interim or transitionary activities, or provide cover for leaderships absences (e.g.
vacancy durations, long-term sickness cover, etc)
Acts as the key digital driver in the BC&HS leadership team, challenging norms and existing practices with a view to modernisation
Reputation - ensures that key risks to Maximus integrity and service provider are effectively managed that when critical risks to delivery emerge, they are positively and professionally addressed to retain Maximus' reputation as a trusted delivery partner
FTC 6 months
Preferred Skills & Qualifications
Essential
• 5+ years operating in a senior leadership role with proven operational expertise in a contract service environment
• Degree level thing/capability - must be strong on analysis and detail conscious
• Highly adaptable and agile senior leader able to grasp operational challenges and lead/deliver change activity to either drive improvement or address crisis
• Proven leader who can "get things done" effectively and professionally by instilling confidence and respect with internal...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: Not Specified
Posted: 2025-08-07 08:32:00
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Perform general clean-up and stock work in the Meat department and provide customer service.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.From one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names.
As America's grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Kroger family!
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more.
We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page ! Minimum
* Willing to work weekends and holidays.
* Demonstrates effective written and verbal communication skills that engage our customers and associates.
* Able to read shelf tags, signs, product labels, training materials, and bulletins.
* Ability to multi-task, set priorities, present information in a professional manner and work with all levels of the organization.
* Personal initiative and follow through to completion.
* Ability to work as part of a team in a fast-paced environment.
* Must be able to work with various cleaning solutions, safely use sharp tools, and carefully operate all production equipment.
De...
....Read more...
Type: Permanent Location: Waterford, US-MI
Salary / Rate: Not Specified
Posted: 2025-08-07 08:31:39
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Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
A CX Services Director is essential in the new integrated Maximus business as they will ensure the seamless integration of these innovations into client accounts, aligning them with the customer experience strategy.
They play a crucial role in managing change, influencing clients, and optimising processes to enhance client satisfaction and engagement.
Additionally, their expertise helps mitigate risks, ensuring new technologies are deployed efficiently and deliver measurable value for both the business and its clients.
Essential Duties and Responsibilities
* Strategic Planning and Alignment: Develop and implement customer experience strategies that align with the organisation's goals, ensuring new technologies enhance client satisfaction, increase self-service success rate and drive business growth
* Technology Deployment Oversight: Lead the planning, execution, and monitoring of new technology rollouts on client accounts, ensuring they meet client requirements and deliver measurable outcomes
* Supporting Client Relationship Management: Act as a senior point of contact for clients, fostering strong relationships, understanding their needs, and ensuring technologies are tailored to deliver value.
* Change Management and Stakeholder Engagement: Manage organisational change by collaborating with internal and client stakeholders, ensuring smooth adoption of new technologies while minimising disruption.
* Team Leadership and Development: Build and lead high-performing teams, ensuring they are trained and equipped to implement and support new technologies while delivering exceptional customer experience.
* Performance Monitoring and Continuous Improvement: Evaluate the effectiveness of deployed technologies and CX strategies, using data and feedback to drive continuous improvement and innovation.
* Risk Management and Issue Resolution: Identify potential risks associated with technology deployments, proactively resolving issues to ensure successful delivery and maintaining client trust.
Key contacts and relationships
Internal
* Technology team
* Strategic initiatives team
* Client services team
* Product management & service design team
External
* Clients
* Vendor management team of key technologies
Qualifications & Experience
Essential
* 5 plus years of working in scale Contact Centre & CX delivery
* Multi-channel delivery experience with technologically innovative clients
* Ability to work under pressur...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2025-08-07 08:30:49
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Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
A CX Services Director is essential in the new integrated Maximus business as they will ensure the seamless integration of these innovations into client accounts, aligning them with the customer experience strategy.
They play a crucial role in managing change, influencing clients, and optimising processes to enhance client satisfaction and engagement.
Additionally, their expertise helps mitigate risks, ensuring new technologies are deployed efficiently and deliver measurable value for both the business and its clients.
Essential Duties and Responsibilities
* Strategic Planning and Alignment: Develop and implement customer experience strategies that align with the organisation's goals, ensuring new technologies enhance client satisfaction, increase self-service success rate and drive business growth
* Technology Deployment Oversight: Lead the planning, execution, and monitoring of new technology rollouts on client accounts, ensuring they meet client requirements and deliver measurable outcomes
* Supporting Client Relationship Management: Act as a senior point of contact for clients, fostering strong relationships, understanding their needs, and ensuring technologies are tailored to deliver value.
* Change Management and Stakeholder Engagement: Manage organisational change by collaborating with internal and client stakeholders, ensuring smooth adoption of new technologies while minimising disruption.
* Team Leadership and Development: Build and lead high-performing teams, ensuring they are trained and equipped to implement and support new technologies while delivering exceptional customer experience.
* Performance Monitoring and Continuous Improvement: Evaluate the effectiveness of deployed technologies and CX strategies, using data and feedback to drive continuous improvement and innovation.
* Risk Management and Issue Resolution: Identify potential risks associated with technology deployments, proactively resolving issues to ensure successful delivery and maintaining client trust.
Key contacts and relationships
Internal
* Technology team
* Strategic initiatives team
* Client services team
* Product management & service design team
External
* Clients
* Vendor management team of key technologies
Qualifications & Experience
Essential
* 5 plus years of working in scale Contact Centre & CX delivery
* Multi-channel delivery experience with technologically innovative clients
* Ability to work under pressur...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2025-08-07 08:30:47
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Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
A CX Services Director is essential in the new integrated Maximus business as they will ensure the seamless integration of these innovations into client accounts, aligning them with the customer experience strategy.
They play a crucial role in managing change, influencing clients, and optimising processes to enhance client satisfaction and engagement.
Additionally, their expertise helps mitigate risks, ensuring new technologies are deployed efficiently and deliver measurable value for both the business and its clients.
Essential Duties and Responsibilities
* Strategic Planning and Alignment: Develop and implement customer experience strategies that align with the organisation's goals, ensuring new technologies enhance client satisfaction, increase self-service success rate and drive business growth
* Technology Deployment Oversight: Lead the planning, execution, and monitoring of new technology rollouts on client accounts, ensuring they meet client requirements and deliver measurable outcomes
* Supporting Client Relationship Management: Act as a senior point of contact for clients, fostering strong relationships, understanding their needs, and ensuring technologies are tailored to deliver value.
* Change Management and Stakeholder Engagement: Manage organisational change by collaborating with internal and client stakeholders, ensuring smooth adoption of new technologies while minimising disruption.
* Team Leadership and Development: Build and lead high-performing teams, ensuring they are trained and equipped to implement and support new technologies while delivering exceptional customer experience.
* Performance Monitoring and Continuous Improvement: Evaluate the effectiveness of deployed technologies and CX strategies, using data and feedback to drive continuous improvement and innovation.
* Risk Management and Issue Resolution: Identify potential risks associated with technology deployments, proactively resolving issues to ensure successful delivery and maintaining client trust.
Key contacts and relationships
Internal
* Technology team
* Strategic initiatives team
* Client services team
* Product management & service design team
External
* Clients
* Vendor management team of key technologies
Qualifications & Experience
Essential
* 5 plus years of working in scale Contact Centre & CX delivery
* Multi-channel delivery experience with technologically innovative clients
* Ability to work under pressur...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2025-08-07 08:30:46
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
A CX Services Director is essential in the new integrated Maximus business as they will ensure the seamless integration of these innovations into client accounts, aligning them with the customer experience strategy.
They play a crucial role in managing change, influencing clients, and optimising processes to enhance client satisfaction and engagement.
Additionally, their expertise helps mitigate risks, ensuring new technologies are deployed efficiently and deliver measurable value for both the business and its clients.
Essential Duties and Responsibilities
* Strategic Planning and Alignment: Develop and implement customer experience strategies that align with the organisation's goals, ensuring new technologies enhance client satisfaction, increase self-service success rate and drive business growth
* Technology Deployment Oversight: Lead the planning, execution, and monitoring of new technology rollouts on client accounts, ensuring they meet client requirements and deliver measurable outcomes
* Supporting Client Relationship Management: Act as a senior point of contact for clients, fostering strong relationships, understanding their needs, and ensuring technologies are tailored to deliver value.
* Change Management and Stakeholder Engagement: Manage organisational change by collaborating with internal and client stakeholders, ensuring smooth adoption of new technologies while minimising disruption.
* Team Leadership and Development: Build and lead high-performing teams, ensuring they are trained and equipped to implement and support new technologies while delivering exceptional customer experience.
* Performance Monitoring and Continuous Improvement: Evaluate the effectiveness of deployed technologies and CX strategies, using data and feedback to drive continuous improvement and innovation.
* Risk Management and Issue Resolution: Identify potential risks associated with technology deployments, proactively resolving issues to ensure successful delivery and maintaining client trust.
Key contacts and relationships
Internal
* Technology team
* Strategic initiatives team
* Client services team
* Product management & service design team
External
* Clients
* Vendor management team of key technologies
Qualifications & Experience
Essential
* 5 plus years of working in scale Contact Centre & CX delivery
* Multi-channel delivery experience with technologically innovative clients
* Ability to work under pressur...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2025-08-07 08:30:46
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
A CX Services Director is essential in the new integrated Maximus business as they will ensure the seamless integration of these innovations into client accounts, aligning them with the customer experience strategy.
They play a crucial role in managing change, influencing clients, and optimising processes to enhance client satisfaction and engagement.
Additionally, their expertise helps mitigate risks, ensuring new technologies are deployed efficiently and deliver measurable value for both the business and its clients.
Essential Duties and Responsibilities
* Strategic Planning and Alignment: Develop and implement customer experience strategies that align with the organisation's goals, ensuring new technologies enhance client satisfaction, increase self-service success rate and drive business growth
* Technology Deployment Oversight: Lead the planning, execution, and monitoring of new technology rollouts on client accounts, ensuring they meet client requirements and deliver measurable outcomes
* Supporting Client Relationship Management: Act as a senior point of contact for clients, fostering strong relationships, understanding their needs, and ensuring technologies are tailored to deliver value.
* Change Management and Stakeholder Engagement: Manage organisational change by collaborating with internal and client stakeholders, ensuring smooth adoption of new technologies while minimising disruption.
* Team Leadership and Development: Build and lead high-performing teams, ensuring they are trained and equipped to implement and support new technologies while delivering exceptional customer experience.
* Performance Monitoring and Continuous Improvement: Evaluate the effectiveness of deployed technologies and CX strategies, using data and feedback to drive continuous improvement and innovation.
* Risk Management and Issue Resolution: Identify potential risks associated with technology deployments, proactively resolving issues to ensure successful delivery and maintaining client trust.
Key contacts and relationships
Internal
* Technology team
* Strategic initiatives team
* Client services team
* Product management & service design team
External
* Clients
* Vendor management team of key technologies
Qualifications & Experience
Essential
* 5 plus years of working in scale Contact Centre & CX delivery
* Multi-channel delivery experience with technologically innovative clients
* Ability to work under pressur...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2025-08-07 08:30:45
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
A CX Services Director is essential in the new integrated Maximus business as they will ensure the seamless integration of these innovations into client accounts, aligning them with the customer experience strategy.
They play a crucial role in managing change, influencing clients, and optimising processes to enhance client satisfaction and engagement.
Additionally, their expertise helps mitigate risks, ensuring new technologies are deployed efficiently and deliver measurable value for both the business and its clients.
Essential Duties and Responsibilities
* Strategic Planning and Alignment: Develop and implement customer experience strategies that align with the organisation's goals, ensuring new technologies enhance client satisfaction, increase self-service success rate and drive business growth
* Technology Deployment Oversight: Lead the planning, execution, and monitoring of new technology rollouts on client accounts, ensuring they meet client requirements and deliver measurable outcomes
* Supporting Client Relationship Management: Act as a senior point of contact for clients, fostering strong relationships, understanding their needs, and ensuring technologies are tailored to deliver value.
* Change Management and Stakeholder Engagement: Manage organisational change by collaborating with internal and client stakeholders, ensuring smooth adoption of new technologies while minimising disruption.
* Team Leadership and Development: Build and lead high-performing teams, ensuring they are trained and equipped to implement and support new technologies while delivering exceptional customer experience.
* Performance Monitoring and Continuous Improvement: Evaluate the effectiveness of deployed technologies and CX strategies, using data and feedback to drive continuous improvement and innovation.
* Risk Management and Issue Resolution: Identify potential risks associated with technology deployments, proactively resolving issues to ensure successful delivery and maintaining client trust.
Key contacts and relationships
Internal
* Technology team
* Strategic initiatives team
* Client services team
* Product management & service design team
External
* Clients
* Vendor management team of key technologies
Qualifications & Experience
Essential
* 5 plus years of working in scale Contact Centre & CX delivery
* Multi-channel delivery experience with technologically innovative clients
* Ability to work under pressur...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2025-08-07 08:30:44
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
A CX Services Director is essential in the new integrated Maximus business as they will ensure the seamless integration of these innovations into client accounts, aligning them with the customer experience strategy.
They play a crucial role in managing change, influencing clients, and optimising processes to enhance client satisfaction and engagement.
Additionally, their expertise helps mitigate risks, ensuring new technologies are deployed efficiently and deliver measurable value for both the business and its clients.
Essential Duties and Responsibilities
* Strategic Planning and Alignment: Develop and implement customer experience strategies that align with the organisation's goals, ensuring new technologies enhance client satisfaction, increase self-service success rate and drive business growth
* Technology Deployment Oversight: Lead the planning, execution, and monitoring of new technology rollouts on client accounts, ensuring they meet client requirements and deliver measurable outcomes
* Supporting Client Relationship Management: Act as a senior point of contact for clients, fostering strong relationships, understanding their needs, and ensuring technologies are tailored to deliver value.
* Change Management and Stakeholder Engagement: Manage organisational change by collaborating with internal and client stakeholders, ensuring smooth adoption of new technologies while minimising disruption.
* Team Leadership and Development: Build and lead high-performing teams, ensuring they are trained and equipped to implement and support new technologies while delivering exceptional customer experience.
* Performance Monitoring and Continuous Improvement: Evaluate the effectiveness of deployed technologies and CX strategies, using data and feedback to drive continuous improvement and innovation.
* Risk Management and Issue Resolution: Identify potential risks associated with technology deployments, proactively resolving issues to ensure successful delivery and maintaining client trust.
Key contacts and relationships
Internal
* Technology team
* Strategic initiatives team
* Client services team
* Product management & service design team
External
* Clients
* Vendor management team of key technologies
Qualifications & Experience
Essential
* 5 plus years of working in scale Contact Centre & CX delivery
* Multi-channel delivery experience with technologically innovative clients
* Ability to work under pressur...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2025-08-07 08:30:44
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
A CX Services Director is essential in the new integrated Maximus business as they will ensure the seamless integration of these innovations into client accounts, aligning them with the customer experience strategy.
They play a crucial role in managing change, influencing clients, and optimising processes to enhance client satisfaction and engagement.
Additionally, their expertise helps mitigate risks, ensuring new technologies are deployed efficiently and deliver measurable value for both the business and its clients.
Essential Duties and Responsibilities
* Strategic Planning and Alignment: Develop and implement customer experience strategies that align with the organisation's goals, ensuring new technologies enhance client satisfaction, increase self-service success rate and drive business growth
* Technology Deployment Oversight: Lead the planning, execution, and monitoring of new technology rollouts on client accounts, ensuring they meet client requirements and deliver measurable outcomes
* Supporting Client Relationship Management: Act as a senior point of contact for clients, fostering strong relationships, understanding their needs, and ensuring technologies are tailored to deliver value.
* Change Management and Stakeholder Engagement: Manage organisational change by collaborating with internal and client stakeholders, ensuring smooth adoption of new technologies while minimising disruption.
* Team Leadership and Development: Build and lead high-performing teams, ensuring they are trained and equipped to implement and support new technologies while delivering exceptional customer experience.
* Performance Monitoring and Continuous Improvement: Evaluate the effectiveness of deployed technologies and CX strategies, using data and feedback to drive continuous improvement and innovation.
* Risk Management and Issue Resolution: Identify potential risks associated with technology deployments, proactively resolving issues to ensure successful delivery and maintaining client trust.
Key contacts and relationships
Internal
* Technology team
* Strategic initiatives team
* Client services team
* Product management & service design team
External
* Clients
* Vendor management team of key technologies
Qualifications & Experience
Essential
* 5 plus years of working in scale Contact Centre & CX delivery
* Multi-channel delivery experience with technologically innovative clients
* Ability to work under pressur...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2025-08-07 08:30:43
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
A CX Services Director is essential in the new integrated Maximus business as they will ensure the seamless integration of these innovations into client accounts, aligning them with the customer experience strategy.
They play a crucial role in managing change, influencing clients, and optimising processes to enhance client satisfaction and engagement.
Additionally, their expertise helps mitigate risks, ensuring new technologies are deployed efficiently and deliver measurable value for both the business and its clients.
Essential Duties and Responsibilities
* Strategic Planning and Alignment: Develop and implement customer experience strategies that align with the organisation's goals, ensuring new technologies enhance client satisfaction, increase self-service success rate and drive business growth
* Technology Deployment Oversight: Lead the planning, execution, and monitoring of new technology rollouts on client accounts, ensuring they meet client requirements and deliver measurable outcomes
* Supporting Client Relationship Management: Act as a senior point of contact for clients, fostering strong relationships, understanding their needs, and ensuring technologies are tailored to deliver value.
* Change Management and Stakeholder Engagement: Manage organisational change by collaborating with internal and client stakeholders, ensuring smooth adoption of new technologies while minimising disruption.
* Team Leadership and Development: Build and lead high-performing teams, ensuring they are trained and equipped to implement and support new technologies while delivering exceptional customer experience.
* Performance Monitoring and Continuous Improvement: Evaluate the effectiveness of deployed technologies and CX strategies, using data and feedback to drive continuous improvement and innovation.
* Risk Management and Issue Resolution: Identify potential risks associated with technology deployments, proactively resolving issues to ensure successful delivery and maintaining client trust.
Key contacts and relationships
Internal
* Technology team
* Strategic initiatives team
* Client services team
* Product management & service design team
External
* Clients
* Vendor management team of key technologies
Qualifications & Experience
Essential
* 5 plus years of working in scale Contact Centre & CX delivery
* Multi-channel delivery experience with technologically innovative clients
* Ability to work under pressur...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2025-08-07 08:30:43
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
A CX Services Director is essential in the new integrated Maximus business as they will ensure the seamless integration of these innovations into client accounts, aligning them with the customer experience strategy.
They play a crucial role in managing change, influencing clients, and optimising processes to enhance client satisfaction and engagement.
Additionally, their expertise helps mitigate risks, ensuring new technologies are deployed efficiently and deliver measurable value for both the business and its clients.
Essential Duties and Responsibilities
* Strategic Planning and Alignment: Develop and implement customer experience strategies that align with the organisation's goals, ensuring new technologies enhance client satisfaction, increase self-service success rate and drive business growth
* Technology Deployment Oversight: Lead the planning, execution, and monitoring of new technology rollouts on client accounts, ensuring they meet client requirements and deliver measurable outcomes
* Supporting Client Relationship Management: Act as a senior point of contact for clients, fostering strong relationships, understanding their needs, and ensuring technologies are tailored to deliver value.
* Change Management and Stakeholder Engagement: Manage organisational change by collaborating with internal and client stakeholders, ensuring smooth adoption of new technologies while minimising disruption.
* Team Leadership and Development: Build and lead high-performing teams, ensuring they are trained and equipped to implement and support new technologies while delivering exceptional customer experience.
* Performance Monitoring and Continuous Improvement: Evaluate the effectiveness of deployed technologies and CX strategies, using data and feedback to drive continuous improvement and innovation.
* Risk Management and Issue Resolution: Identify potential risks associated with technology deployments, proactively resolving issues to ensure successful delivery and maintaining client trust.
Key contacts and relationships
Internal
* Technology team
* Strategic initiatives team
* Client services team
* Product management & service design team
External
* Clients
* Vendor management team of key technologies
Qualifications & Experience
Essential
* 5 plus years of working in scale Contact Centre & CX delivery
* Multi-channel delivery experience with technologically innovative clients
* Ability to work under pressur...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2025-08-07 08:30:42
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
A CX Services Director is essential in the new integrated Maximus business as they will ensure the seamless integration of these innovations into client accounts, aligning them with the customer experience strategy.
They play a crucial role in managing change, influencing clients, and optimising processes to enhance client satisfaction and engagement.
Additionally, their expertise helps mitigate risks, ensuring new technologies are deployed efficiently and deliver measurable value for both the business and its clients.
Essential Duties and Responsibilities
* Strategic Planning and Alignment: Develop and implement customer experience strategies that align with the organisation's goals, ensuring new technologies enhance client satisfaction, increase self-service success rate and drive business growth
* Technology Deployment Oversight: Lead the planning, execution, and monitoring of new technology rollouts on client accounts, ensuring they meet client requirements and deliver measurable outcomes
* Supporting Client Relationship Management: Act as a senior point of contact for clients, fostering strong relationships, understanding their needs, and ensuring technologies are tailored to deliver value.
* Change Management and Stakeholder Engagement: Manage organisational change by collaborating with internal and client stakeholders, ensuring smooth adoption of new technologies while minimising disruption.
* Team Leadership and Development: Build and lead high-performing teams, ensuring they are trained and equipped to implement and support new technologies while delivering exceptional customer experience.
* Performance Monitoring and Continuous Improvement: Evaluate the effectiveness of deployed technologies and CX strategies, using data and feedback to drive continuous improvement and innovation.
* Risk Management and Issue Resolution: Identify potential risks associated with technology deployments, proactively resolving issues to ensure successful delivery and maintaining client trust.
Key contacts and relationships
Internal
* Technology team
* Strategic initiatives team
* Client services team
* Product management & service design team
External
* Clients
* Vendor management team of key technologies
Qualifications & Experience
Essential
* 5 plus years of working in scale Contact Centre & CX delivery
* Multi-channel delivery experience with technologically innovative clients
* Ability to work under pressur...
....Read more...
Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: Not Specified
Posted: 2025-08-07 08:30:41
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
A CX Services Director is essential in the new integrated Maximus business as they will ensure the seamless integration of these innovations into client accounts, aligning them with the customer experience strategy.
They play a crucial role in managing change, influencing clients, and optimising processes to enhance client satisfaction and engagement.
Additionally, their expertise helps mitigate risks, ensuring new technologies are deployed efficiently and deliver measurable value for both the business and its clients.
Essential Duties and Responsibilities
* Strategic Planning and Alignment: Develop and implement customer experience strategies that align with the organisation's goals, ensuring new technologies enhance client satisfaction, increase self-service success rate and drive business growth
* Technology Deployment Oversight: Lead the planning, execution, and monitoring of new technology rollouts on client accounts, ensuring they meet client requirements and deliver measurable outcomes
* Supporting Client Relationship Management: Act as a senior point of contact for clients, fostering strong relationships, understanding their needs, and ensuring technologies are tailored to deliver value.
* Change Management and Stakeholder Engagement: Manage organisational change by collaborating with internal and client stakeholders, ensuring smooth adoption of new technologies while minimising disruption.
* Team Leadership and Development: Build and lead high-performing teams, ensuring they are trained and equipped to implement and support new technologies while delivering exceptional customer experience.
* Performance Monitoring and Continuous Improvement: Evaluate the effectiveness of deployed technologies and CX strategies, using data and feedback to drive continuous improvement and innovation.
* Risk Management and Issue Resolution: Identify potential risks associated with technology deployments, proactively resolving issues to ensure successful delivery and maintaining client trust.
Key contacts and relationships
Internal
* Technology team
* Strategic initiatives team
* Client services team
* Product management & service design team
External
* Clients
* Vendor management team of key technologies
Qualifications & Experience
Essential
* 5 plus years of working in scale Contact Centre & CX delivery
* Multi-channel delivery experience with technologically innovative clients
* Ability to work under pressur...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: Not Specified
Posted: 2025-08-07 08:30:41
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
A CX Services Director is essential in the new integrated Maximus business as they will ensure the seamless integration of these innovations into client accounts, aligning them with the customer experience strategy.
They play a crucial role in managing change, influencing clients, and optimising processes to enhance client satisfaction and engagement.
Additionally, their expertise helps mitigate risks, ensuring new technologies are deployed efficiently and deliver measurable value for both the business and its clients.
Essential Duties and Responsibilities
* Strategic Planning and Alignment: Develop and implement customer experience strategies that align with the organisation's goals, ensuring new technologies enhance client satisfaction, increase self-service success rate and drive business growth
* Technology Deployment Oversight: Lead the planning, execution, and monitoring of new technology rollouts on client accounts, ensuring they meet client requirements and deliver measurable outcomes
* Supporting Client Relationship Management: Act as a senior point of contact for clients, fostering strong relationships, understanding their needs, and ensuring technologies are tailored to deliver value.
* Change Management and Stakeholder Engagement: Manage organisational change by collaborating with internal and client stakeholders, ensuring smooth adoption of new technologies while minimising disruption.
* Team Leadership and Development: Build and lead high-performing teams, ensuring they are trained and equipped to implement and support new technologies while delivering exceptional customer experience.
* Performance Monitoring and Continuous Improvement: Evaluate the effectiveness of deployed technologies and CX strategies, using data and feedback to drive continuous improvement and innovation.
* Risk Management and Issue Resolution: Identify potential risks associated with technology deployments, proactively resolving issues to ensure successful delivery and maintaining client trust.
Key contacts and relationships
Internal
* Technology team
* Strategic initiatives team
* Client services team
* Product management & service design team
External
* Clients
* Vendor management team of key technologies
Qualifications & Experience
Essential
* 5 plus years of working in scale Contact Centre & CX delivery
* Multi-channel delivery experience with technologically innovative clients
* Ability to work under pressur...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2025-08-07 08:30:40
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
A CX Services Director is essential in the new integrated Maximus business as they will ensure the seamless integration of these innovations into client accounts, aligning them with the customer experience strategy.
They play a crucial role in managing change, influencing clients, and optimising processes to enhance client satisfaction and engagement.
Additionally, their expertise helps mitigate risks, ensuring new technologies are deployed efficiently and deliver measurable value for both the business and its clients.
Essential Duties and Responsibilities
* Strategic Planning and Alignment: Develop and implement customer experience strategies that align with the organisation's goals, ensuring new technologies enhance client satisfaction, increase self-service success rate and drive business growth
* Technology Deployment Oversight: Lead the planning, execution, and monitoring of new technology rollouts on client accounts, ensuring they meet client requirements and deliver measurable outcomes
* Supporting Client Relationship Management: Act as a senior point of contact for clients, fostering strong relationships, understanding their needs, and ensuring technologies are tailored to deliver value.
* Change Management and Stakeholder Engagement: Manage organisational change by collaborating with internal and client stakeholders, ensuring smooth adoption of new technologies while minimising disruption.
* Team Leadership and Development: Build and lead high-performing teams, ensuring they are trained and equipped to implement and support new technologies while delivering exceptional customer experience.
* Performance Monitoring and Continuous Improvement: Evaluate the effectiveness of deployed technologies and CX strategies, using data and feedback to drive continuous improvement and innovation.
* Risk Management and Issue Resolution: Identify potential risks associated with technology deployments, proactively resolving issues to ensure successful delivery and maintaining client trust.
Key contacts and relationships
Internal
* Technology team
* Strategic initiatives team
* Client services team
* Product management & service design team
External
* Clients
* Vendor management team of key technologies
Qualifications & Experience
Essential
* 5 plus years of working in scale Contact Centre & CX delivery
* Multi-channel delivery experience with technologically innovative clients
* Ability to work under pressur...
....Read more...
Type: Permanent Location: Lubbock, US-TX
Salary / Rate: Not Specified
Posted: 2025-08-07 08:30:39
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
A CX Services Director is essential in the new integrated Maximus business as they will ensure the seamless integration of these innovations into client accounts, aligning them with the customer experience strategy.
They play a crucial role in managing change, influencing clients, and optimising processes to enhance client satisfaction and engagement.
Additionally, their expertise helps mitigate risks, ensuring new technologies are deployed efficiently and deliver measurable value for both the business and its clients.
Essential Duties and Responsibilities
* Strategic Planning and Alignment: Develop and implement customer experience strategies that align with the organisation's goals, ensuring new technologies enhance client satisfaction, increase self-service success rate and drive business growth
* Technology Deployment Oversight: Lead the planning, execution, and monitoring of new technology rollouts on client accounts, ensuring they meet client requirements and deliver measurable outcomes
* Supporting Client Relationship Management: Act as a senior point of contact for clients, fostering strong relationships, understanding their needs, and ensuring technologies are tailored to deliver value.
* Change Management and Stakeholder Engagement: Manage organisational change by collaborating with internal and client stakeholders, ensuring smooth adoption of new technologies while minimising disruption.
* Team Leadership and Development: Build and lead high-performing teams, ensuring they are trained and equipped to implement and support new technologies while delivering exceptional customer experience.
* Performance Monitoring and Continuous Improvement: Evaluate the effectiveness of deployed technologies and CX strategies, using data and feedback to drive continuous improvement and innovation.
* Risk Management and Issue Resolution: Identify potential risks associated with technology deployments, proactively resolving issues to ensure successful delivery and maintaining client trust.
Key contacts and relationships
Internal
* Technology team
* Strategic initiatives team
* Client services team
* Product management & service design team
External
* Clients
* Vendor management team of key technologies
Qualifications & Experience
Essential
* 5 plus years of working in scale Contact Centre & CX delivery
* Multi-channel delivery experience with technologically innovative clients
* Ability to work under pressur...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: Not Specified
Posted: 2025-08-07 08:30:39
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
A CX Services Director is essential in the new integrated Maximus business as they will ensure the seamless integration of these innovations into client accounts, aligning them with the customer experience strategy.
They play a crucial role in managing change, influencing clients, and optimising processes to enhance client satisfaction and engagement.
Additionally, their expertise helps mitigate risks, ensuring new technologies are deployed efficiently and deliver measurable value for both the business and its clients.
Essential Duties and Responsibilities
* Strategic Planning and Alignment: Develop and implement customer experience strategies that align with the organisation's goals, ensuring new technologies enhance client satisfaction, increase self-service success rate and drive business growth
* Technology Deployment Oversight: Lead the planning, execution, and monitoring of new technology rollouts on client accounts, ensuring they meet client requirements and deliver measurable outcomes
* Supporting Client Relationship Management: Act as a senior point of contact for clients, fostering strong relationships, understanding their needs, and ensuring technologies are tailored to deliver value.
* Change Management and Stakeholder Engagement: Manage organisational change by collaborating with internal and client stakeholders, ensuring smooth adoption of new technologies while minimising disruption.
* Team Leadership and Development: Build and lead high-performing teams, ensuring they are trained and equipped to implement and support new technologies while delivering exceptional customer experience.
* Performance Monitoring and Continuous Improvement: Evaluate the effectiveness of deployed technologies and CX strategies, using data and feedback to drive continuous improvement and innovation.
* Risk Management and Issue Resolution: Identify potential risks associated with technology deployments, proactively resolving issues to ensure successful delivery and maintaining client trust.
Key contacts and relationships
Internal
* Technology team
* Strategic initiatives team
* Client services team
* Product management & service design team
External
* Clients
* Vendor management team of key technologies
Qualifications & Experience
Essential
* 5 plus years of working in scale Contact Centre & CX delivery
* Multi-channel delivery experience with technologically innovative clients
* Ability to work under pressur...
....Read more...
Type: Permanent Location: Dallas, US-TX
Salary / Rate: Not Specified
Posted: 2025-08-07 08:30:38
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
A CX Services Director is essential in the new integrated Maximus business as they will ensure the seamless integration of these innovations into client accounts, aligning them with the customer experience strategy.
They play a crucial role in managing change, influencing clients, and optimising processes to enhance client satisfaction and engagement.
Additionally, their expertise helps mitigate risks, ensuring new technologies are deployed efficiently and deliver measurable value for both the business and its clients.
Essential Duties and Responsibilities
* Strategic Planning and Alignment: Develop and implement customer experience strategies that align with the organisation's goals, ensuring new technologies enhance client satisfaction, increase self-service success rate and drive business growth
* Technology Deployment Oversight: Lead the planning, execution, and monitoring of new technology rollouts on client accounts, ensuring they meet client requirements and deliver measurable outcomes
* Supporting Client Relationship Management: Act as a senior point of contact for clients, fostering strong relationships, understanding their needs, and ensuring technologies are tailored to deliver value.
* Change Management and Stakeholder Engagement: Manage organisational change by collaborating with internal and client stakeholders, ensuring smooth adoption of new technologies while minimising disruption.
* Team Leadership and Development: Build and lead high-performing teams, ensuring they are trained and equipped to implement and support new technologies while delivering exceptional customer experience.
* Performance Monitoring and Continuous Improvement: Evaluate the effectiveness of deployed technologies and CX strategies, using data and feedback to drive continuous improvement and innovation.
* Risk Management and Issue Resolution: Identify potential risks associated with technology deployments, proactively resolving issues to ensure successful delivery and maintaining client trust.
Key contacts and relationships
Internal
* Technology team
* Strategic initiatives team
* Client services team
* Product management & service design team
External
* Clients
* Vendor management team of key technologies
Qualifications & Experience
Essential
* 5 plus years of working in scale Contact Centre & CX delivery
* Multi-channel delivery experience with technologically innovative clients
* Ability to work under pressur...
....Read more...
Type: Permanent Location: St. George, US-UT
Salary / Rate: Not Specified
Posted: 2025-08-07 08:30:38
