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Description & Requirements
Maximus is currently seeking a Talent Acquisition Analyst Intern for our Recruiting, Assessments, Data Analytics & Development (RADD) team.
The Talent Acquisition Analyst Intern will assist with testing and troubleshooting the Applicant Tracking System (ATS), help create training materials and support ongoing enhancements or system changes.
They will also assist with administrative tasks, reporting, project support, and issue resolution, gaining hands-on experience with recruiting systems and Talent Acquisition processes.
Essential Duties and Responsibilities:
- Provide data analysis support to project and operations management.
- Perform routine administrative functions.
- Assist in special projects across various operational departments.
- Work on assignments that are moderately difficult and escalate issues to management.
- Assist with ad-hoc reporting.
Essential Duties and Responsibilities:
* Understand and work within a deadline-driven environment, ensuring tasks and projects are completed accurately and on time.
* Assist with testing and troubleshooting the Applicant Tracking System (ATS) to ensure it runs smoothly.
* Support ongoing updates and changes to the ATS, including testing new features and tracking improvements.
* Help create and maintain training materials related to the ATS and Talent Acquisition processes.
* Assist with research, reporting, or data collection requests
* Contribute to administrative tasks such as data entry and documentation.
* Provide support for Talent Acquisition projects and help ensure their smooth coordination.
* Assist with resolving issues within the ATS, providing support to internal users and candidates.
* Demonstrate a customer service-oriented mindset to ensure a positive experience for both candidates and internal stakeholders.
Minimum Requirements
- Currently enrolled in an accredited college or university and pursuing a college degree in a related field.
- Must have completed a minimum of 2 years of coursework.
- Skilled in standard computer applications and platforms such as Outlook and MS Office Suite, PowerPoint, and Excel.
- Demonstrated ability to juggle multiple priorities with superior attention to detail.
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
- Strong interpersonal communication, teamwork, and customer service skills.
Preferred Skills and Qualifications:
* Proficiency in Microsoft Excel, PowerPoint, and Word.
* Strong attention to detail with an analytical mindset.
* Excellent communication and organizational skills.
* Understanding the importance of delivering a positive experience for customers or candidates.
* Basic knowledge of Applicant Tracking Systems (ATS) or recruiting processes is a plus.
* Power BI experience
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core com...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: Not Specified
Posted: 2025-03-06 07:43:50
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Description & Requirements
Maximus is currently seeking a Talent Acquisition Analyst Intern for our Recruiting, Assessments, Data Analytics & Development (RADD) team.
The Talent Acquisition Analyst Intern will assist with testing and troubleshooting the Applicant Tracking System (ATS), help create training materials and support ongoing enhancements or system changes.
They will also assist with administrative tasks, reporting, project support, and issue resolution, gaining hands-on experience with recruiting systems and Talent Acquisition processes.
Essential Duties and Responsibilities:
- Provide data analysis support to project and operations management.
- Perform routine administrative functions.
- Assist in special projects across various operational departments.
- Work on assignments that are moderately difficult and escalate issues to management.
- Assist with ad-hoc reporting.
Essential Duties and Responsibilities:
* Understand and work within a deadline-driven environment, ensuring tasks and projects are completed accurately and on time.
* Assist with testing and troubleshooting the Applicant Tracking System (ATS) to ensure it runs smoothly.
* Support ongoing updates and changes to the ATS, including testing new features and tracking improvements.
* Help create and maintain training materials related to the ATS and Talent Acquisition processes.
* Assist with research, reporting, or data collection requests
* Contribute to administrative tasks such as data entry and documentation.
* Provide support for Talent Acquisition projects and help ensure their smooth coordination.
* Assist with resolving issues within the ATS, providing support to internal users and candidates.
* Demonstrate a customer service-oriented mindset to ensure a positive experience for both candidates and internal stakeholders.
Minimum Requirements
- Currently enrolled in an accredited college or university and pursuing a college degree in a related field.
- Must have completed a minimum of 2 years of coursework.
- Skilled in standard computer applications and platforms such as Outlook and MS Office Suite, PowerPoint, and Excel.
- Demonstrated ability to juggle multiple priorities with superior attention to detail.
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
- Strong interpersonal communication, teamwork, and customer service skills.
Preferred Skills and Qualifications:
* Proficiency in Microsoft Excel, PowerPoint, and Word.
* Strong attention to detail with an analytical mindset.
* Excellent communication and organizational skills.
* Understanding the importance of delivering a positive experience for customers or candidates.
* Basic knowledge of Applicant Tracking Systems (ATS) or recruiting processes is a plus.
* Power BI experience
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core com...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: Not Specified
Posted: 2025-03-06 07:43:49
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Description & Requirements
Maximus is seeking a Manager, Incident Management.
The Manager, Incident Management is the single authority to manage the process of restoring normal service operation as quickly as possible to minimize the impact to business operations for Federal Services.
This position works closely with other Incident Managers within Maximus and other DoE contracts in the portfolio to champion IT Service Management practices with the goal to standardize and streamline the Incident Management processes within projects and contracts, ensuring consistency and efficiency.
Per contract requirements, US Citizenship is required.
This is a remote position.
Essential Duties and Responsibilities:
- Lead team and engage appropriate resources to resolve critical IT incidents in accordance with service level agreements and operational level agreements.
- Own and provide timely and appropriate communication to business stakeholders and leadership prior to, during, and after the resolution of an incident.
- Coordinate, manage and keep chronology of events during incident management conference calls.
- Ensure the team records resolution information in incident reporting systems, partnering with problem management as needed to identify potential trends to drive down repeat, service impacting failures.
- Partner with leadership to understand the knowledge and skill sets throughout the organization to determine which subject matter experts to engage with during an incident.
- Maintain the major incident management process and associated tools and templates.
- Maintain a high-level understanding of all aspects of IT product delivery and operations.
Minimum Requirements:
- Bachelor's Degree or equivalent experience
- 5+ Years
- Serves as expert on Incident Management and assists in establishing policy as it relates to the successful documenting and resolving of Incidents as required under the FSA program.
- Implements and follows standard procedures relating to Incidents.
- Provides operational and policy guidance to other staff members when necessary.
- Able to provide input to program documentation and training materials as needed.
- Follows ITIL-based processes throughout the Incident lifecycle.
- Manages active stakeholder bridge lines during a Major Incident.
- Gathers required information and authors After Action Reports.
- Facilitates handoff to Problem Management for all Root Cause Analysis activities.
- Assist with additional IT Service Management responsibilities for Maximus as required.
- Performs other duties as assigned.
Required Education and Skills Experience:
- Bachelor's degree and 5+ years of prior IT related management experience.
Additional years of relevant experience will be considered in lieu of degree.
- A minimum of 3 years of proven prior experience executing Incident Management activities for a mid-to-large-size company providing technical services.
- Must have government contracts experience.
- A...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2025-03-06 07:43:48
-
Description & Requirements
Maximus is seeking a Manager, Incident Management.
The Manager, Incident Management is the single authority to manage the process of restoring normal service operation as quickly as possible to minimize the impact to business operations for Federal Services.
This position works closely with other Incident Managers within Maximus and other DoE contracts in the portfolio to champion IT Service Management practices with the goal to standardize and streamline the Incident Management processes within projects and contracts, ensuring consistency and efficiency.
Per contract requirements, US Citizenship is required.
This is a remote position.
Essential Duties and Responsibilities:
- Lead team and engage appropriate resources to resolve critical IT incidents in accordance with service level agreements and operational level agreements.
- Own and provide timely and appropriate communication to business stakeholders and leadership prior to, during, and after the resolution of an incident.
- Coordinate, manage and keep chronology of events during incident management conference calls.
- Ensure the team records resolution information in incident reporting systems, partnering with problem management as needed to identify potential trends to drive down repeat, service impacting failures.
- Partner with leadership to understand the knowledge and skill sets throughout the organization to determine which subject matter experts to engage with during an incident.
- Maintain the major incident management process and associated tools and templates.
- Maintain a high-level understanding of all aspects of IT product delivery and operations.
Minimum Requirements:
- Bachelor's Degree or equivalent experience
- 5+ Years
- Serves as expert on Incident Management and assists in establishing policy as it relates to the successful documenting and resolving of Incidents as required under the FSA program.
- Implements and follows standard procedures relating to Incidents.
- Provides operational and policy guidance to other staff members when necessary.
- Able to provide input to program documentation and training materials as needed.
- Follows ITIL-based processes throughout the Incident lifecycle.
- Manages active stakeholder bridge lines during a Major Incident.
- Gathers required information and authors After Action Reports.
- Facilitates handoff to Problem Management for all Root Cause Analysis activities.
- Assist with additional IT Service Management responsibilities for Maximus as required.
- Performs other duties as assigned.
Required Education and Skills Experience:
- Bachelor's degree and 5+ years of prior IT related management experience.
Additional years of relevant experience will be considered in lieu of degree.
- A minimum of 3 years of proven prior experience executing Incident Management activities for a mid-to-large-size company providing technical services.
- Must have government contracts experience.
- A...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2025-03-06 07:43:48
-
Description & Requirements
Maximus is currently seeking a Talent Acquisition Analyst Intern for our Recruiting, Assessments, Data Analytics & Development (RADD) team.
The Talent Acquisition Analyst Intern will assist with testing and troubleshooting the Applicant Tracking System (ATS), help create training materials and support ongoing enhancements or system changes.
They will also assist with administrative tasks, reporting, project support, and issue resolution, gaining hands-on experience with recruiting systems and Talent Acquisition processes.
Essential Duties and Responsibilities:
- Provide data analysis support to project and operations management.
- Perform routine administrative functions.
- Assist in special projects across various operational departments.
- Work on assignments that are moderately difficult and escalate issues to management.
- Assist with ad-hoc reporting.
Essential Duties and Responsibilities:
* Understand and work within a deadline-driven environment, ensuring tasks and projects are completed accurately and on time.
* Assist with testing and troubleshooting the Applicant Tracking System (ATS) to ensure it runs smoothly.
* Support ongoing updates and changes to the ATS, including testing new features and tracking improvements.
* Help create and maintain training materials related to the ATS and Talent Acquisition processes.
* Assist with research, reporting, or data collection requests
* Contribute to administrative tasks such as data entry and documentation.
* Provide support for Talent Acquisition projects and help ensure their smooth coordination.
* Assist with resolving issues within the ATS, providing support to internal users and candidates.
* Demonstrate a customer service-oriented mindset to ensure a positive experience for both candidates and internal stakeholders.
Minimum Requirements
- Currently enrolled in an accredited college or university and pursuing a college degree in a related field.
- Must have completed a minimum of 2 years of coursework.
- Skilled in standard computer applications and platforms such as Outlook and MS Office Suite, PowerPoint, and Excel.
- Demonstrated ability to juggle multiple priorities with superior attention to detail.
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
- Strong interpersonal communication, teamwork, and customer service skills.
Preferred Skills and Qualifications:
* Proficiency in Microsoft Excel, PowerPoint, and Word.
* Strong attention to detail with an analytical mindset.
* Excellent communication and organizational skills.
* Understanding the importance of delivering a positive experience for customers or candidates.
* Basic knowledge of Applicant Tracking Systems (ATS) or recruiting processes is a plus.
* Power BI experience
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core com...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: Not Specified
Posted: 2025-03-06 07:43:47
-
Description & Requirements
Maximus is seeking a Manager, Incident Management.
The Manager, Incident Management is the single authority to manage the process of restoring normal service operation as quickly as possible to minimize the impact to business operations for Federal Services.
This position works closely with other Incident Managers within Maximus and other DoE contracts in the portfolio to champion IT Service Management practices with the goal to standardize and streamline the Incident Management processes within projects and contracts, ensuring consistency and efficiency.
Per contract requirements, US Citizenship is required.
This is a remote position.
Essential Duties and Responsibilities:
- Lead team and engage appropriate resources to resolve critical IT incidents in accordance with service level agreements and operational level agreements.
- Own and provide timely and appropriate communication to business stakeholders and leadership prior to, during, and after the resolution of an incident.
- Coordinate, manage and keep chronology of events during incident management conference calls.
- Ensure the team records resolution information in incident reporting systems, partnering with problem management as needed to identify potential trends to drive down repeat, service impacting failures.
- Partner with leadership to understand the knowledge and skill sets throughout the organization to determine which subject matter experts to engage with during an incident.
- Maintain the major incident management process and associated tools and templates.
- Maintain a high-level understanding of all aspects of IT product delivery and operations.
Minimum Requirements:
- Bachelor's Degree or equivalent experience
- 5+ Years
- Serves as expert on Incident Management and assists in establishing policy as it relates to the successful documenting and resolving of Incidents as required under the FSA program.
- Implements and follows standard procedures relating to Incidents.
- Provides operational and policy guidance to other staff members when necessary.
- Able to provide input to program documentation and training materials as needed.
- Follows ITIL-based processes throughout the Incident lifecycle.
- Manages active stakeholder bridge lines during a Major Incident.
- Gathers required information and authors After Action Reports.
- Facilitates handoff to Problem Management for all Root Cause Analysis activities.
- Assist with additional IT Service Management responsibilities for Maximus as required.
- Performs other duties as assigned.
Required Education and Skills Experience:
- Bachelor's degree and 5+ years of prior IT related management experience.
Additional years of relevant experience will be considered in lieu of degree.
- A minimum of 3 years of proven prior experience executing Incident Management activities for a mid-to-large-size company providing technical services.
- Must have government contracts experience.
- A...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2025-03-06 07:43:46
-
Description & Requirements
Maximus is seeking a Manager, Incident Management.
The Manager, Incident Management is the single authority to manage the process of restoring normal service operation as quickly as possible to minimize the impact to business operations for Federal Services.
This position works closely with other Incident Managers within Maximus and other DoE contracts in the portfolio to champion IT Service Management practices with the goal to standardize and streamline the Incident Management processes within projects and contracts, ensuring consistency and efficiency.
Per contract requirements, US Citizenship is required.
This is a remote position.
Essential Duties and Responsibilities:
- Lead team and engage appropriate resources to resolve critical IT incidents in accordance with service level agreements and operational level agreements.
- Own and provide timely and appropriate communication to business stakeholders and leadership prior to, during, and after the resolution of an incident.
- Coordinate, manage and keep chronology of events during incident management conference calls.
- Ensure the team records resolution information in incident reporting systems, partnering with problem management as needed to identify potential trends to drive down repeat, service impacting failures.
- Partner with leadership to understand the knowledge and skill sets throughout the organization to determine which subject matter experts to engage with during an incident.
- Maintain the major incident management process and associated tools and templates.
- Maintain a high-level understanding of all aspects of IT product delivery and operations.
Minimum Requirements:
- Bachelor's Degree or equivalent experience
- 5+ Years
- Serves as expert on Incident Management and assists in establishing policy as it relates to the successful documenting and resolving of Incidents as required under the FSA program.
- Implements and follows standard procedures relating to Incidents.
- Provides operational and policy guidance to other staff members when necessary.
- Able to provide input to program documentation and training materials as needed.
- Follows ITIL-based processes throughout the Incident lifecycle.
- Manages active stakeholder bridge lines during a Major Incident.
- Gathers required information and authors After Action Reports.
- Facilitates handoff to Problem Management for all Root Cause Analysis activities.
- Assist with additional IT Service Management responsibilities for Maximus as required.
- Performs other duties as assigned.
Required Education and Skills Experience:
- Bachelor's degree and 5+ years of prior IT related management experience.
Additional years of relevant experience will be considered in lieu of degree.
- A minimum of 3 years of proven prior experience executing Incident Management activities for a mid-to-large-size company providing technical services.
- Must have government contracts experience.
- A...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2025-03-06 07:43:46
-
Description & Requirements
Maximus is seeking a Manager, Incident Management.
The Manager, Incident Management is the single authority to manage the process of restoring normal service operation as quickly as possible to minimize the impact to business operations for Federal Services.
This position works closely with other Incident Managers within Maximus and other DoE contracts in the portfolio to champion IT Service Management practices with the goal to standardize and streamline the Incident Management processes within projects and contracts, ensuring consistency and efficiency.
Per contract requirements, US Citizenship is required.
This is a remote position.
Essential Duties and Responsibilities:
- Lead team and engage appropriate resources to resolve critical IT incidents in accordance with service level agreements and operational level agreements.
- Own and provide timely and appropriate communication to business stakeholders and leadership prior to, during, and after the resolution of an incident.
- Coordinate, manage and keep chronology of events during incident management conference calls.
- Ensure the team records resolution information in incident reporting systems, partnering with problem management as needed to identify potential trends to drive down repeat, service impacting failures.
- Partner with leadership to understand the knowledge and skill sets throughout the organization to determine which subject matter experts to engage with during an incident.
- Maintain the major incident management process and associated tools and templates.
- Maintain a high-level understanding of all aspects of IT product delivery and operations.
Minimum Requirements:
- Bachelor's Degree or equivalent experience
- 5+ Years
- Serves as expert on Incident Management and assists in establishing policy as it relates to the successful documenting and resolving of Incidents as required under the FSA program.
- Implements and follows standard procedures relating to Incidents.
- Provides operational and policy guidance to other staff members when necessary.
- Able to provide input to program documentation and training materials as needed.
- Follows ITIL-based processes throughout the Incident lifecycle.
- Manages active stakeholder bridge lines during a Major Incident.
- Gathers required information and authors After Action Reports.
- Facilitates handoff to Problem Management for all Root Cause Analysis activities.
- Assist with additional IT Service Management responsibilities for Maximus as required.
- Performs other duties as assigned.
Required Education and Skills Experience:
- Bachelor's degree and 5+ years of prior IT related management experience.
Additional years of relevant experience will be considered in lieu of degree.
- A minimum of 3 years of proven prior experience executing Incident Management activities for a mid-to-large-size company providing technical services.
- Must have government contracts experience.
- A...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2025-03-06 07:43:45
-
Description & Requirements
Maximus is seeking a Manager, Incident Management.
The Manager, Incident Management is the single authority to manage the process of restoring normal service operation as quickly as possible to minimize the impact to business operations for Federal Services.
This position works closely with other Incident Managers within Maximus and other DoE contracts in the portfolio to champion IT Service Management practices with the goal to standardize and streamline the Incident Management processes within projects and contracts, ensuring consistency and efficiency.
Per contract requirements, US Citizenship is required.
This is a remote position.
Essential Duties and Responsibilities:
- Lead team and engage appropriate resources to resolve critical IT incidents in accordance with service level agreements and operational level agreements.
- Own and provide timely and appropriate communication to business stakeholders and leadership prior to, during, and after the resolution of an incident.
- Coordinate, manage and keep chronology of events during incident management conference calls.
- Ensure the team records resolution information in incident reporting systems, partnering with problem management as needed to identify potential trends to drive down repeat, service impacting failures.
- Partner with leadership to understand the knowledge and skill sets throughout the organization to determine which subject matter experts to engage with during an incident.
- Maintain the major incident management process and associated tools and templates.
- Maintain a high-level understanding of all aspects of IT product delivery and operations.
Minimum Requirements:
- Bachelor's Degree or equivalent experience
- 5+ Years
- Serves as expert on Incident Management and assists in establishing policy as it relates to the successful documenting and resolving of Incidents as required under the FSA program.
- Implements and follows standard procedures relating to Incidents.
- Provides operational and policy guidance to other staff members when necessary.
- Able to provide input to program documentation and training materials as needed.
- Follows ITIL-based processes throughout the Incident lifecycle.
- Manages active stakeholder bridge lines during a Major Incident.
- Gathers required information and authors After Action Reports.
- Facilitates handoff to Problem Management for all Root Cause Analysis activities.
- Assist with additional IT Service Management responsibilities for Maximus as required.
- Performs other duties as assigned.
Required Education and Skills Experience:
- Bachelor's degree and 5+ years of prior IT related management experience.
Additional years of relevant experience will be considered in lieu of degree.
- A minimum of 3 years of proven prior experience executing Incident Management activities for a mid-to-large-size company providing technical services.
- Must have government contracts experience.
- A...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2025-03-06 07:43:44
-
Description & Requirements
Maximus is seeking a Manager, Incident Management.
The Manager, Incident Management is the single authority to manage the process of restoring normal service operation as quickly as possible to minimize the impact to business operations for Federal Services.
This position works closely with other Incident Managers within Maximus and other DoE contracts in the portfolio to champion IT Service Management practices with the goal to standardize and streamline the Incident Management processes within projects and contracts, ensuring consistency and efficiency.
Per contract requirements, US Citizenship is required.
This is a remote position.
Essential Duties and Responsibilities:
- Lead team and engage appropriate resources to resolve critical IT incidents in accordance with service level agreements and operational level agreements.
- Own and provide timely and appropriate communication to business stakeholders and leadership prior to, during, and after the resolution of an incident.
- Coordinate, manage and keep chronology of events during incident management conference calls.
- Ensure the team records resolution information in incident reporting systems, partnering with problem management as needed to identify potential trends to drive down repeat, service impacting failures.
- Partner with leadership to understand the knowledge and skill sets throughout the organization to determine which subject matter experts to engage with during an incident.
- Maintain the major incident management process and associated tools and templates.
- Maintain a high-level understanding of all aspects of IT product delivery and operations.
Minimum Requirements:
- Bachelor's Degree or equivalent experience
- 5+ Years
- Serves as expert on Incident Management and assists in establishing policy as it relates to the successful documenting and resolving of Incidents as required under the FSA program.
- Implements and follows standard procedures relating to Incidents.
- Provides operational and policy guidance to other staff members when necessary.
- Able to provide input to program documentation and training materials as needed.
- Follows ITIL-based processes throughout the Incident lifecycle.
- Manages active stakeholder bridge lines during a Major Incident.
- Gathers required information and authors After Action Reports.
- Facilitates handoff to Problem Management for all Root Cause Analysis activities.
- Assist with additional IT Service Management responsibilities for Maximus as required.
- Performs other duties as assigned.
Required Education and Skills Experience:
- Bachelor's degree and 5+ years of prior IT related management experience.
Additional years of relevant experience will be considered in lieu of degree.
- A minimum of 3 years of proven prior experience executing Incident Management activities for a mid-to-large-size company providing technical services.
- Must have government contracts experience.
- A...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2025-03-06 07:43:44
-
Description & Requirements
Maximus is seeking a Manager, Incident Management.
The Manager, Incident Management is the single authority to manage the process of restoring normal service operation as quickly as possible to minimize the impact to business operations for Federal Services.
This position works closely with other Incident Managers within Maximus and other DoE contracts in the portfolio to champion IT Service Management practices with the goal to standardize and streamline the Incident Management processes within projects and contracts, ensuring consistency and efficiency.
Per contract requirements, US Citizenship is required.
This is a remote position.
Essential Duties and Responsibilities:
- Lead team and engage appropriate resources to resolve critical IT incidents in accordance with service level agreements and operational level agreements.
- Own and provide timely and appropriate communication to business stakeholders and leadership prior to, during, and after the resolution of an incident.
- Coordinate, manage and keep chronology of events during incident management conference calls.
- Ensure the team records resolution information in incident reporting systems, partnering with problem management as needed to identify potential trends to drive down repeat, service impacting failures.
- Partner with leadership to understand the knowledge and skill sets throughout the organization to determine which subject matter experts to engage with during an incident.
- Maintain the major incident management process and associated tools and templates.
- Maintain a high-level understanding of all aspects of IT product delivery and operations.
Minimum Requirements:
- Bachelor's Degree or equivalent experience
- 5+ Years
- Serves as expert on Incident Management and assists in establishing policy as it relates to the successful documenting and resolving of Incidents as required under the FSA program.
- Implements and follows standard procedures relating to Incidents.
- Provides operational and policy guidance to other staff members when necessary.
- Able to provide input to program documentation and training materials as needed.
- Follows ITIL-based processes throughout the Incident lifecycle.
- Manages active stakeholder bridge lines during a Major Incident.
- Gathers required information and authors After Action Reports.
- Facilitates handoff to Problem Management for all Root Cause Analysis activities.
- Assist with additional IT Service Management responsibilities for Maximus as required.
- Performs other duties as assigned.
Required Education and Skills Experience:
- Bachelor's degree and 5+ years of prior IT related management experience.
Additional years of relevant experience will be considered in lieu of degree.
- A minimum of 3 years of proven prior experience executing Incident Management activities for a mid-to-large-size company providing technical services.
- Must have government contracts experience.
- A...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2025-03-06 07:43:43
-
Description & Requirements
Maximus is seeking a Manager, Incident Management.
The Manager, Incident Management is the single authority to manage the process of restoring normal service operation as quickly as possible to minimize the impact to business operations for Federal Services.
This position works closely with other Incident Managers within Maximus and other DoE contracts in the portfolio to champion IT Service Management practices with the goal to standardize and streamline the Incident Management processes within projects and contracts, ensuring consistency and efficiency.
Per contract requirements, US Citizenship is required.
This is a remote position.
Essential Duties and Responsibilities:
- Lead team and engage appropriate resources to resolve critical IT incidents in accordance with service level agreements and operational level agreements.
- Own and provide timely and appropriate communication to business stakeholders and leadership prior to, during, and after the resolution of an incident.
- Coordinate, manage and keep chronology of events during incident management conference calls.
- Ensure the team records resolution information in incident reporting systems, partnering with problem management as needed to identify potential trends to drive down repeat, service impacting failures.
- Partner with leadership to understand the knowledge and skill sets throughout the organization to determine which subject matter experts to engage with during an incident.
- Maintain the major incident management process and associated tools and templates.
- Maintain a high-level understanding of all aspects of IT product delivery and operations.
Minimum Requirements:
- Bachelor's Degree or equivalent experience
- 5+ Years
- Serves as expert on Incident Management and assists in establishing policy as it relates to the successful documenting and resolving of Incidents as required under the FSA program.
- Implements and follows standard procedures relating to Incidents.
- Provides operational and policy guidance to other staff members when necessary.
- Able to provide input to program documentation and training materials as needed.
- Follows ITIL-based processes throughout the Incident lifecycle.
- Manages active stakeholder bridge lines during a Major Incident.
- Gathers required information and authors After Action Reports.
- Facilitates handoff to Problem Management for all Root Cause Analysis activities.
- Assist with additional IT Service Management responsibilities for Maximus as required.
- Performs other duties as assigned.
Required Education and Skills Experience:
- Bachelor's degree and 5+ years of prior IT related management experience.
Additional years of relevant experience will be considered in lieu of degree.
- A minimum of 3 years of proven prior experience executing Incident Management activities for a mid-to-large-size company providing technical services.
- Must have government contracts experience.
- A...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2025-03-06 07:43:42
-
Description & Requirements
Maximus is seeking a Manager, Incident Management.
The Manager, Incident Management is the single authority to manage the process of restoring normal service operation as quickly as possible to minimize the impact to business operations for Federal Services.
This position works closely with other Incident Managers within Maximus and other DoE contracts in the portfolio to champion IT Service Management practices with the goal to standardize and streamline the Incident Management processes within projects and contracts, ensuring consistency and efficiency.
Per contract requirements, US Citizenship is required.
This is a remote position.
Essential Duties and Responsibilities:
- Lead team and engage appropriate resources to resolve critical IT incidents in accordance with service level agreements and operational level agreements.
- Own and provide timely and appropriate communication to business stakeholders and leadership prior to, during, and after the resolution of an incident.
- Coordinate, manage and keep chronology of events during incident management conference calls.
- Ensure the team records resolution information in incident reporting systems, partnering with problem management as needed to identify potential trends to drive down repeat, service impacting failures.
- Partner with leadership to understand the knowledge and skill sets throughout the organization to determine which subject matter experts to engage with during an incident.
- Maintain the major incident management process and associated tools and templates.
- Maintain a high-level understanding of all aspects of IT product delivery and operations.
Minimum Requirements:
- Bachelor's Degree or equivalent experience
- 5+ Years
- Serves as expert on Incident Management and assists in establishing policy as it relates to the successful documenting and resolving of Incidents as required under the FSA program.
- Implements and follows standard procedures relating to Incidents.
- Provides operational and policy guidance to other staff members when necessary.
- Able to provide input to program documentation and training materials as needed.
- Follows ITIL-based processes throughout the Incident lifecycle.
- Manages active stakeholder bridge lines during a Major Incident.
- Gathers required information and authors After Action Reports.
- Facilitates handoff to Problem Management for all Root Cause Analysis activities.
- Assist with additional IT Service Management responsibilities for Maximus as required.
- Performs other duties as assigned.
Required Education and Skills Experience:
- Bachelor's degree and 5+ years of prior IT related management experience.
Additional years of relevant experience will be considered in lieu of degree.
- A minimum of 3 years of proven prior experience executing Incident Management activities for a mid-to-large-size company providing technical services.
- Must have government contracts experience.
- A...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: Not Specified
Posted: 2025-03-06 07:43:42
-
Description & Requirements
Maximus is seeking a Manager, Incident Management.
The Manager, Incident Management is the single authority to manage the process of restoring normal service operation as quickly as possible to minimize the impact to business operations for Federal Services.
This position works closely with other Incident Managers within Maximus and other DoE contracts in the portfolio to champion IT Service Management practices with the goal to standardize and streamline the Incident Management processes within projects and contracts, ensuring consistency and efficiency.
Per contract requirements, US Citizenship is required.
This is a remote position.
Essential Duties and Responsibilities:
- Lead team and engage appropriate resources to resolve critical IT incidents in accordance with service level agreements and operational level agreements.
- Own and provide timely and appropriate communication to business stakeholders and leadership prior to, during, and after the resolution of an incident.
- Coordinate, manage and keep chronology of events during incident management conference calls.
- Ensure the team records resolution information in incident reporting systems, partnering with problem management as needed to identify potential trends to drive down repeat, service impacting failures.
- Partner with leadership to understand the knowledge and skill sets throughout the organization to determine which subject matter experts to engage with during an incident.
- Maintain the major incident management process and associated tools and templates.
- Maintain a high-level understanding of all aspects of IT product delivery and operations.
Minimum Requirements:
- Bachelor's Degree or equivalent experience
- 5+ Years
- Serves as expert on Incident Management and assists in establishing policy as it relates to the successful documenting and resolving of Incidents as required under the FSA program.
- Implements and follows standard procedures relating to Incidents.
- Provides operational and policy guidance to other staff members when necessary.
- Able to provide input to program documentation and training materials as needed.
- Follows ITIL-based processes throughout the Incident lifecycle.
- Manages active stakeholder bridge lines during a Major Incident.
- Gathers required information and authors After Action Reports.
- Facilitates handoff to Problem Management for all Root Cause Analysis activities.
- Assist with additional IT Service Management responsibilities for Maximus as required.
- Performs other duties as assigned.
Required Education and Skills Experience:
- Bachelor's degree and 5+ years of prior IT related management experience.
Additional years of relevant experience will be considered in lieu of degree.
- A minimum of 3 years of proven prior experience executing Incident Management activities for a mid-to-large-size company providing technical services.
- Must have government contracts experience.
- A...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2025-03-06 07:43:41
-
Description & Requirements
Maximus is seeking a Manager, Incident Management.
The Manager, Incident Management is the single authority to manage the process of restoring normal service operation as quickly as possible to minimize the impact to business operations for Federal Services.
This position works closely with other Incident Managers within Maximus and other DoE contracts in the portfolio to champion IT Service Management practices with the goal to standardize and streamline the Incident Management processes within projects and contracts, ensuring consistency and efficiency.
Per contract requirements, US Citizenship is required.
This is a remote position.
Essential Duties and Responsibilities:
- Lead team and engage appropriate resources to resolve critical IT incidents in accordance with service level agreements and operational level agreements.
- Own and provide timely and appropriate communication to business stakeholders and leadership prior to, during, and after the resolution of an incident.
- Coordinate, manage and keep chronology of events during incident management conference calls.
- Ensure the team records resolution information in incident reporting systems, partnering with problem management as needed to identify potential trends to drive down repeat, service impacting failures.
- Partner with leadership to understand the knowledge and skill sets throughout the organization to determine which subject matter experts to engage with during an incident.
- Maintain the major incident management process and associated tools and templates.
- Maintain a high-level understanding of all aspects of IT product delivery and operations.
Minimum Requirements:
- Bachelor's Degree or equivalent experience
- 5+ Years
- Serves as expert on Incident Management and assists in establishing policy as it relates to the successful documenting and resolving of Incidents as required under the FSA program.
- Implements and follows standard procedures relating to Incidents.
- Provides operational and policy guidance to other staff members when necessary.
- Able to provide input to program documentation and training materials as needed.
- Follows ITIL-based processes throughout the Incident lifecycle.
- Manages active stakeholder bridge lines during a Major Incident.
- Gathers required information and authors After Action Reports.
- Facilitates handoff to Problem Management for all Root Cause Analysis activities.
- Assist with additional IT Service Management responsibilities for Maximus as required.
- Performs other duties as assigned.
Required Education and Skills Experience:
- Bachelor's degree and 5+ years of prior IT related management experience.
Additional years of relevant experience will be considered in lieu of degree.
- A minimum of 3 years of proven prior experience executing Incident Management activities for a mid-to-large-size company providing technical services.
- Must have government contracts experience.
- A...
....Read more...
Type: Permanent Location: St. George, US-UT
Salary / Rate: Not Specified
Posted: 2025-03-06 07:43:40
-
Description & Requirements
Maximus is seeking a Manager, Incident Management.
The Manager, Incident Management is the single authority to manage the process of restoring normal service operation as quickly as possible to minimize the impact to business operations for Federal Services.
This position works closely with other Incident Managers within Maximus and other DoE contracts in the portfolio to champion IT Service Management practices with the goal to standardize and streamline the Incident Management processes within projects and contracts, ensuring consistency and efficiency.
Per contract requirements, US Citizenship is required.
This is a remote position.
Essential Duties and Responsibilities:
- Lead team and engage appropriate resources to resolve critical IT incidents in accordance with service level agreements and operational level agreements.
- Own and provide timely and appropriate communication to business stakeholders and leadership prior to, during, and after the resolution of an incident.
- Coordinate, manage and keep chronology of events during incident management conference calls.
- Ensure the team records resolution information in incident reporting systems, partnering with problem management as needed to identify potential trends to drive down repeat, service impacting failures.
- Partner with leadership to understand the knowledge and skill sets throughout the organization to determine which subject matter experts to engage with during an incident.
- Maintain the major incident management process and associated tools and templates.
- Maintain a high-level understanding of all aspects of IT product delivery and operations.
Minimum Requirements:
- Bachelor's Degree or equivalent experience
- 5+ Years
- Serves as expert on Incident Management and assists in establishing policy as it relates to the successful documenting and resolving of Incidents as required under the FSA program.
- Implements and follows standard procedures relating to Incidents.
- Provides operational and policy guidance to other staff members when necessary.
- Able to provide input to program documentation and training materials as needed.
- Follows ITIL-based processes throughout the Incident lifecycle.
- Manages active stakeholder bridge lines during a Major Incident.
- Gathers required information and authors After Action Reports.
- Facilitates handoff to Problem Management for all Root Cause Analysis activities.
- Assist with additional IT Service Management responsibilities for Maximus as required.
- Performs other duties as assigned.
Required Education and Skills Experience:
- Bachelor's degree and 5+ years of prior IT related management experience.
Additional years of relevant experience will be considered in lieu of degree.
- A minimum of 3 years of proven prior experience executing Incident Management activities for a mid-to-large-size company providing technical services.
- Must have government contracts experience.
- A...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: Not Specified
Posted: 2025-03-06 07:43:40
-
Description & Requirements
Maximus is seeking a Manager, Incident Management.
The Manager, Incident Management is the single authority to manage the process of restoring normal service operation as quickly as possible to minimize the impact to business operations for Federal Services.
This position works closely with other Incident Managers within Maximus and other DoE contracts in the portfolio to champion IT Service Management practices with the goal to standardize and streamline the Incident Management processes within projects and contracts, ensuring consistency and efficiency.
Per contract requirements, US Citizenship is required.
This is a remote position.
Essential Duties and Responsibilities:
- Lead team and engage appropriate resources to resolve critical IT incidents in accordance with service level agreements and operational level agreements.
- Own and provide timely and appropriate communication to business stakeholders and leadership prior to, during, and after the resolution of an incident.
- Coordinate, manage and keep chronology of events during incident management conference calls.
- Ensure the team records resolution information in incident reporting systems, partnering with problem management as needed to identify potential trends to drive down repeat, service impacting failures.
- Partner with leadership to understand the knowledge and skill sets throughout the organization to determine which subject matter experts to engage with during an incident.
- Maintain the major incident management process and associated tools and templates.
- Maintain a high-level understanding of all aspects of IT product delivery and operations.
Minimum Requirements:
- Bachelor's Degree or equivalent experience
- 5+ Years
- Serves as expert on Incident Management and assists in establishing policy as it relates to the successful documenting and resolving of Incidents as required under the FSA program.
- Implements and follows standard procedures relating to Incidents.
- Provides operational and policy guidance to other staff members when necessary.
- Able to provide input to program documentation and training materials as needed.
- Follows ITIL-based processes throughout the Incident lifecycle.
- Manages active stakeholder bridge lines during a Major Incident.
- Gathers required information and authors After Action Reports.
- Facilitates handoff to Problem Management for all Root Cause Analysis activities.
- Assist with additional IT Service Management responsibilities for Maximus as required.
- Performs other duties as assigned.
Required Education and Skills Experience:
- Bachelor's degree and 5+ years of prior IT related management experience.
Additional years of relevant experience will be considered in lieu of degree.
- A minimum of 3 years of proven prior experience executing Incident Management activities for a mid-to-large-size company providing technical services.
- Must have government contracts experience.
- A...
....Read more...
Type: Permanent Location: Nashville, US-TN
Salary / Rate: Not Specified
Posted: 2025-03-06 07:43:39
-
Description & Requirements
Maximus is seeking a Manager, Incident Management.
The Manager, Incident Management is the single authority to manage the process of restoring normal service operation as quickly as possible to minimize the impact to business operations for Federal Services.
This position works closely with other Incident Managers within Maximus and other DoE contracts in the portfolio to champion IT Service Management practices with the goal to standardize and streamline the Incident Management processes within projects and contracts, ensuring consistency and efficiency.
Per contract requirements, US Citizenship is required.
This is a remote position.
Essential Duties and Responsibilities:
- Lead team and engage appropriate resources to resolve critical IT incidents in accordance with service level agreements and operational level agreements.
- Own and provide timely and appropriate communication to business stakeholders and leadership prior to, during, and after the resolution of an incident.
- Coordinate, manage and keep chronology of events during incident management conference calls.
- Ensure the team records resolution information in incident reporting systems, partnering with problem management as needed to identify potential trends to drive down repeat, service impacting failures.
- Partner with leadership to understand the knowledge and skill sets throughout the organization to determine which subject matter experts to engage with during an incident.
- Maintain the major incident management process and associated tools and templates.
- Maintain a high-level understanding of all aspects of IT product delivery and operations.
Minimum Requirements:
- Bachelor's Degree or equivalent experience
- 5+ Years
- Serves as expert on Incident Management and assists in establishing policy as it relates to the successful documenting and resolving of Incidents as required under the FSA program.
- Implements and follows standard procedures relating to Incidents.
- Provides operational and policy guidance to other staff members when necessary.
- Able to provide input to program documentation and training materials as needed.
- Follows ITIL-based processes throughout the Incident lifecycle.
- Manages active stakeholder bridge lines during a Major Incident.
- Gathers required information and authors After Action Reports.
- Facilitates handoff to Problem Management for all Root Cause Analysis activities.
- Assist with additional IT Service Management responsibilities for Maximus as required.
- Performs other duties as assigned.
Required Education and Skills Experience:
- Bachelor's degree and 5+ years of prior IT related management experience.
Additional years of relevant experience will be considered in lieu of degree.
- A minimum of 3 years of proven prior experience executing Incident Management activities for a mid-to-large-size company providing technical services.
- Must have government contracts experience.
- A...
....Read more...
Type: Permanent Location: Memphis, US-TN
Salary / Rate: Not Specified
Posted: 2025-03-06 07:43:38
-
Description & Requirements
Maximus is seeking a Manager, Incident Management.
The Manager, Incident Management is the single authority to manage the process of restoring normal service operation as quickly as possible to minimize the impact to business operations for Federal Services.
This position works closely with other Incident Managers within Maximus and other DoE contracts in the portfolio to champion IT Service Management practices with the goal to standardize and streamline the Incident Management processes within projects and contracts, ensuring consistency and efficiency.
Per contract requirements, US Citizenship is required.
This is a remote position.
Essential Duties and Responsibilities:
- Lead team and engage appropriate resources to resolve critical IT incidents in accordance with service level agreements and operational level agreements.
- Own and provide timely and appropriate communication to business stakeholders and leadership prior to, during, and after the resolution of an incident.
- Coordinate, manage and keep chronology of events during incident management conference calls.
- Ensure the team records resolution information in incident reporting systems, partnering with problem management as needed to identify potential trends to drive down repeat, service impacting failures.
- Partner with leadership to understand the knowledge and skill sets throughout the organization to determine which subject matter experts to engage with during an incident.
- Maintain the major incident management process and associated tools and templates.
- Maintain a high-level understanding of all aspects of IT product delivery and operations.
Minimum Requirements:
- Bachelor's Degree or equivalent experience
- 5+ Years
- Serves as expert on Incident Management and assists in establishing policy as it relates to the successful documenting and resolving of Incidents as required under the FSA program.
- Implements and follows standard procedures relating to Incidents.
- Provides operational and policy guidance to other staff members when necessary.
- Able to provide input to program documentation and training materials as needed.
- Follows ITIL-based processes throughout the Incident lifecycle.
- Manages active stakeholder bridge lines during a Major Incident.
- Gathers required information and authors After Action Reports.
- Facilitates handoff to Problem Management for all Root Cause Analysis activities.
- Assist with additional IT Service Management responsibilities for Maximus as required.
- Performs other duties as assigned.
Required Education and Skills Experience:
- Bachelor's degree and 5+ years of prior IT related management experience.
Additional years of relevant experience will be considered in lieu of degree.
- A minimum of 3 years of proven prior experience executing Incident Management activities for a mid-to-large-size company providing technical services.
- Must have government contracts experience.
- A...
....Read more...
Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: Not Specified
Posted: 2025-03-06 07:43:38
-
Description & Requirements
Maximus is seeking a Manager, Incident Management.
The Manager, Incident Management is the single authority to manage the process of restoring normal service operation as quickly as possible to minimize the impact to business operations for Federal Services.
This position works closely with other Incident Managers within Maximus and other DoE contracts in the portfolio to champion IT Service Management practices with the goal to standardize and streamline the Incident Management processes within projects and contracts, ensuring consistency and efficiency.
Per contract requirements, US Citizenship is required.
This is a remote position.
Essential Duties and Responsibilities:
- Lead team and engage appropriate resources to resolve critical IT incidents in accordance with service level agreements and operational level agreements.
- Own and provide timely and appropriate communication to business stakeholders and leadership prior to, during, and after the resolution of an incident.
- Coordinate, manage and keep chronology of events during incident management conference calls.
- Ensure the team records resolution information in incident reporting systems, partnering with problem management as needed to identify potential trends to drive down repeat, service impacting failures.
- Partner with leadership to understand the knowledge and skill sets throughout the organization to determine which subject matter experts to engage with during an incident.
- Maintain the major incident management process and associated tools and templates.
- Maintain a high-level understanding of all aspects of IT product delivery and operations.
Minimum Requirements:
- Bachelor's Degree or equivalent experience
- 5+ Years
- Serves as expert on Incident Management and assists in establishing policy as it relates to the successful documenting and resolving of Incidents as required under the FSA program.
- Implements and follows standard procedures relating to Incidents.
- Provides operational and policy guidance to other staff members when necessary.
- Able to provide input to program documentation and training materials as needed.
- Follows ITIL-based processes throughout the Incident lifecycle.
- Manages active stakeholder bridge lines during a Major Incident.
- Gathers required information and authors After Action Reports.
- Facilitates handoff to Problem Management for all Root Cause Analysis activities.
- Assist with additional IT Service Management responsibilities for Maximus as required.
- Performs other duties as assigned.
Required Education and Skills Experience:
- Bachelor's degree and 5+ years of prior IT related management experience.
Additional years of relevant experience will be considered in lieu of degree.
- A minimum of 3 years of proven prior experience executing Incident Management activities for a mid-to-large-size company providing technical services.
- Must have government contracts experience.
- A...
....Read more...
Type: Permanent Location: Dallas, US-TX
Salary / Rate: Not Specified
Posted: 2025-03-06 07:43:37
-
Description & Requirements
Maximus is seeking a Manager, Incident Management.
The Manager, Incident Management is the single authority to manage the process of restoring normal service operation as quickly as possible to minimize the impact to business operations for Federal Services.
This position works closely with other Incident Managers within Maximus and other DoE contracts in the portfolio to champion IT Service Management practices with the goal to standardize and streamline the Incident Management processes within projects and contracts, ensuring consistency and efficiency.
Per contract requirements, US Citizenship is required.
This is a remote position.
Essential Duties and Responsibilities:
- Lead team and engage appropriate resources to resolve critical IT incidents in accordance with service level agreements and operational level agreements.
- Own and provide timely and appropriate communication to business stakeholders and leadership prior to, during, and after the resolution of an incident.
- Coordinate, manage and keep chronology of events during incident management conference calls.
- Ensure the team records resolution information in incident reporting systems, partnering with problem management as needed to identify potential trends to drive down repeat, service impacting failures.
- Partner with leadership to understand the knowledge and skill sets throughout the organization to determine which subject matter experts to engage with during an incident.
- Maintain the major incident management process and associated tools and templates.
- Maintain a high-level understanding of all aspects of IT product delivery and operations.
Minimum Requirements:
- Bachelor's Degree or equivalent experience
- 5+ Years
- Serves as expert on Incident Management and assists in establishing policy as it relates to the successful documenting and resolving of Incidents as required under the FSA program.
- Implements and follows standard procedures relating to Incidents.
- Provides operational and policy guidance to other staff members when necessary.
- Able to provide input to program documentation and training materials as needed.
- Follows ITIL-based processes throughout the Incident lifecycle.
- Manages active stakeholder bridge lines during a Major Incident.
- Gathers required information and authors After Action Reports.
- Facilitates handoff to Problem Management for all Root Cause Analysis activities.
- Assist with additional IT Service Management responsibilities for Maximus as required.
- Performs other duties as assigned.
Required Education and Skills Experience:
- Bachelor's degree and 5+ years of prior IT related management experience.
Additional years of relevant experience will be considered in lieu of degree.
- A minimum of 3 years of proven prior experience executing Incident Management activities for a mid-to-large-size company providing technical services.
- Must have government contracts experience.
- A...
....Read more...
Type: Permanent Location: Lubbock, US-TX
Salary / Rate: Not Specified
Posted: 2025-03-06 07:43:36
-
Description & Requirements
Maximus is seeking a Manager, Incident Management.
The Manager, Incident Management is the single authority to manage the process of restoring normal service operation as quickly as possible to minimize the impact to business operations for Federal Services.
This position works closely with other Incident Managers within Maximus and other DoE contracts in the portfolio to champion IT Service Management practices with the goal to standardize and streamline the Incident Management processes within projects and contracts, ensuring consistency and efficiency.
Per contract requirements, US Citizenship is required.
This is a remote position.
Essential Duties and Responsibilities:
- Lead team and engage appropriate resources to resolve critical IT incidents in accordance with service level agreements and operational level agreements.
- Own and provide timely and appropriate communication to business stakeholders and leadership prior to, during, and after the resolution of an incident.
- Coordinate, manage and keep chronology of events during incident management conference calls.
- Ensure the team records resolution information in incident reporting systems, partnering with problem management as needed to identify potential trends to drive down repeat, service impacting failures.
- Partner with leadership to understand the knowledge and skill sets throughout the organization to determine which subject matter experts to engage with during an incident.
- Maintain the major incident management process and associated tools and templates.
- Maintain a high-level understanding of all aspects of IT product delivery and operations.
Minimum Requirements:
- Bachelor's Degree or equivalent experience
- 5+ Years
- Serves as expert on Incident Management and assists in establishing policy as it relates to the successful documenting and resolving of Incidents as required under the FSA program.
- Implements and follows standard procedures relating to Incidents.
- Provides operational and policy guidance to other staff members when necessary.
- Able to provide input to program documentation and training materials as needed.
- Follows ITIL-based processes throughout the Incident lifecycle.
- Manages active stakeholder bridge lines during a Major Incident.
- Gathers required information and authors After Action Reports.
- Facilitates handoff to Problem Management for all Root Cause Analysis activities.
- Assist with additional IT Service Management responsibilities for Maximus as required.
- Performs other duties as assigned.
Required Education and Skills Experience:
- Bachelor's degree and 5+ years of prior IT related management experience.
Additional years of relevant experience will be considered in lieu of degree.
- A minimum of 3 years of proven prior experience executing Incident Management activities for a mid-to-large-size company providing technical services.
- Must have government contracts experience.
- A...
....Read more...
Type: Permanent Location: Rapid City, US-SD
Salary / Rate: Not Specified
Posted: 2025-03-06 07:43:36
-
Description & Requirements
Maximus is seeking a Manager, Incident Management.
The Manager, Incident Management is the single authority to manage the process of restoring normal service operation as quickly as possible to minimize the impact to business operations for Federal Services.
This position works closely with other Incident Managers within Maximus and other DoE contracts in the portfolio to champion IT Service Management practices with the goal to standardize and streamline the Incident Management processes within projects and contracts, ensuring consistency and efficiency.
Per contract requirements, US Citizenship is required.
This is a remote position.
Essential Duties and Responsibilities:
- Lead team and engage appropriate resources to resolve critical IT incidents in accordance with service level agreements and operational level agreements.
- Own and provide timely and appropriate communication to business stakeholders and leadership prior to, during, and after the resolution of an incident.
- Coordinate, manage and keep chronology of events during incident management conference calls.
- Ensure the team records resolution information in incident reporting systems, partnering with problem management as needed to identify potential trends to drive down repeat, service impacting failures.
- Partner with leadership to understand the knowledge and skill sets throughout the organization to determine which subject matter experts to engage with during an incident.
- Maintain the major incident management process and associated tools and templates.
- Maintain a high-level understanding of all aspects of IT product delivery and operations.
Minimum Requirements:
- Bachelor's Degree or equivalent experience
- 5+ Years
- Serves as expert on Incident Management and assists in establishing policy as it relates to the successful documenting and resolving of Incidents as required under the FSA program.
- Implements and follows standard procedures relating to Incidents.
- Provides operational and policy guidance to other staff members when necessary.
- Able to provide input to program documentation and training materials as needed.
- Follows ITIL-based processes throughout the Incident lifecycle.
- Manages active stakeholder bridge lines during a Major Incident.
- Gathers required information and authors After Action Reports.
- Facilitates handoff to Problem Management for all Root Cause Analysis activities.
- Assist with additional IT Service Management responsibilities for Maximus as required.
- Performs other duties as assigned.
Required Education and Skills Experience:
- Bachelor's degree and 5+ years of prior IT related management experience.
Additional years of relevant experience will be considered in lieu of degree.
- A minimum of 3 years of proven prior experience executing Incident Management activities for a mid-to-large-size company providing technical services.
- Must have government contracts experience.
- A...
....Read more...
Type: Permanent Location: San Antonio, US-TX
Salary / Rate: Not Specified
Posted: 2025-03-06 07:43:35
-
Description & Requirements
Maximus is seeking a Manager, Incident Management.
The Manager, Incident Management is the single authority to manage the process of restoring normal service operation as quickly as possible to minimize the impact to business operations for Federal Services.
This position works closely with other Incident Managers within Maximus and other DoE contracts in the portfolio to champion IT Service Management practices with the goal to standardize and streamline the Incident Management processes within projects and contracts, ensuring consistency and efficiency.
Per contract requirements, US Citizenship is required.
This is a remote position.
Essential Duties and Responsibilities:
- Lead team and engage appropriate resources to resolve critical IT incidents in accordance with service level agreements and operational level agreements.
- Own and provide timely and appropriate communication to business stakeholders and leadership prior to, during, and after the resolution of an incident.
- Coordinate, manage and keep chronology of events during incident management conference calls.
- Ensure the team records resolution information in incident reporting systems, partnering with problem management as needed to identify potential trends to drive down repeat, service impacting failures.
- Partner with leadership to understand the knowledge and skill sets throughout the organization to determine which subject matter experts to engage with during an incident.
- Maintain the major incident management process and associated tools and templates.
- Maintain a high-level understanding of all aspects of IT product delivery and operations.
Minimum Requirements:
- Bachelor's Degree or equivalent experience
- 5+ Years
- Serves as expert on Incident Management and assists in establishing policy as it relates to the successful documenting and resolving of Incidents as required under the FSA program.
- Implements and follows standard procedures relating to Incidents.
- Provides operational and policy guidance to other staff members when necessary.
- Able to provide input to program documentation and training materials as needed.
- Follows ITIL-based processes throughout the Incident lifecycle.
- Manages active stakeholder bridge lines during a Major Incident.
- Gathers required information and authors After Action Reports.
- Facilitates handoff to Problem Management for all Root Cause Analysis activities.
- Assist with additional IT Service Management responsibilities for Maximus as required.
- Performs other duties as assigned.
Required Education and Skills Experience:
- Bachelor's degree and 5+ years of prior IT related management experience.
Additional years of relevant experience will be considered in lieu of degree.
- A minimum of 3 years of proven prior experience executing Incident Management activities for a mid-to-large-size company providing technical services.
- Must have government contracts experience.
- A...
....Read more...
Type: Permanent Location: Columbia, US-SC
Salary / Rate: Not Specified
Posted: 2025-03-06 07:43:34
-
Description & Requirements
Maximus is seeking a Manager, Incident Management.
The Manager, Incident Management is the single authority to manage the process of restoring normal service operation as quickly as possible to minimize the impact to business operations for Federal Services.
This position works closely with other Incident Managers within Maximus and other DoE contracts in the portfolio to champion IT Service Management practices with the goal to standardize and streamline the Incident Management processes within projects and contracts, ensuring consistency and efficiency.
Per contract requirements, US Citizenship is required.
This is a remote position.
Essential Duties and Responsibilities:
- Lead team and engage appropriate resources to resolve critical IT incidents in accordance with service level agreements and operational level agreements.
- Own and provide timely and appropriate communication to business stakeholders and leadership prior to, during, and after the resolution of an incident.
- Coordinate, manage and keep chronology of events during incident management conference calls.
- Ensure the team records resolution information in incident reporting systems, partnering with problem management as needed to identify potential trends to drive down repeat, service impacting failures.
- Partner with leadership to understand the knowledge and skill sets throughout the organization to determine which subject matter experts to engage with during an incident.
- Maintain the major incident management process and associated tools and templates.
- Maintain a high-level understanding of all aspects of IT product delivery and operations.
Minimum Requirements:
- Bachelor's Degree or equivalent experience
- 5+ Years
- Serves as expert on Incident Management and assists in establishing policy as it relates to the successful documenting and resolving of Incidents as required under the FSA program.
- Implements and follows standard procedures relating to Incidents.
- Provides operational and policy guidance to other staff members when necessary.
- Able to provide input to program documentation and training materials as needed.
- Follows ITIL-based processes throughout the Incident lifecycle.
- Manages active stakeholder bridge lines during a Major Incident.
- Gathers required information and authors After Action Reports.
- Facilitates handoff to Problem Management for all Root Cause Analysis activities.
- Assist with additional IT Service Management responsibilities for Maximus as required.
- Performs other duties as assigned.
Required Education and Skills Experience:
- Bachelor's degree and 5+ years of prior IT related management experience.
Additional years of relevant experience will be considered in lieu of degree.
- A minimum of 3 years of proven prior experience executing Incident Management activities for a mid-to-large-size company providing technical services.
- Must have government contracts experience.
- A...
....Read more...
Type: Permanent Location: Houston, US-TX
Salary / Rate: Not Specified
Posted: 2025-03-06 07:43:34
