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There is a place for you at Highland Rivers Behavioral Health!Highland Rivers provides treatment and recovery services to individuals impacted by mental illness; substance use disorders and intellectual developmental disabilities.Are you ready to make a Difference?Job Summary: This position is responsible for assisting with the clerical and unit duties including providing feedback on daily registration processes, admissions, discharges and staffing issues.
Provide assistance to staff as necessary to ensure that daily facility operations are functioning smoothly.Job Duties and Responsibilities:
* Completes intake forms and enters demographic and payer information for all crisis individuals into Carelogic, obtaining new MHID#'s as applicable, and according to P&P.
* Opens and closes crisis individuals in Carelogic as individuals are admitted and discharged.
* Runs reports in the EHR such as Failed Activities/Connects/billing errors reports no less than three times weekly.
Works closely with Highland Rivers UM department and Crisis Case Managers to resolve errors found.
* Scans Medical records into EHR and sends medical records requests according to P&P.
* Completes Supply orders, Purchase Orders, EHR Helpdesk tickets and Facilities tickets as needed.
* Complete ERF documentation for all appropriate admissions.
* Review/maintain daily census logs to ensure accuracy and completion (CSC, T-Bed, CSU) and emails to involved parties the daily census for the unit as backup.
* Create reports and track data as needed and or required for the Crisis departments.
* Keep updated master copies of ALL forms, making them available to all staff as needed.
* Assist in assuring Agency compliance with all related licensing and accreditation requirements.
* Answer phones professionally using established protocols.
* Assists administration with letters, memo's, emails, and Attends staff meetings as scheduled.
* Other duties as assigned.
Benefits:
* Health Insurance through the State Health Benefit Plan of GA
* Flexible Benefits such as dental, vision, life, critical illness, etc.
* Retirement Plan with employer matching
* 4 weeks of Paid Time Off with increase of accruals based on years of service
* 10 paid holidays
* 1 personal day
* Qualifying employer for Public Student Loan Forgiveness
* NHSC loan forgiveness in qualifying counties.
* Clinical supervision for candidates on a licensure track.
....Read more...
Type: Permanent Location: Dalton, US-GA
Salary / Rate: Not Specified
Posted: 2026-08-09 09:20:27
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There is a place for you at Highland Rivers Behavioral Health!Highland Rivers provides treatment and recovery services to individuals impacted by mental illness; substance use disorders and intellectual developmental disabilities.Are you ready to make a Difference?Job Summary: The Registered Nurse (RN) and Licensed Practical Nurse (LPN) are responsible for the delivery of quality individual care through the nursing process of risk assessment, admissions, discharges, administering medication, unit management, and crisis management on the Crisis Stabilization Unit.
Crisis Stabilization Unit (CSU) is a 24 hour, 365 days a year short term medically monitored unit with 28 beds for the purpose of providing psychiatric stabilization and detoxification from drugs and alcohol.
It serves as a first line community-based alternative to hospitalization.Job Duties and Responsibilities:
* Complete all admission and discharge paperwork including nursing assessments on individuals with mental health/substance abuse symptoms exhibiting a state of crisis and needs with development of nursing care plans
* Monitor all aspects of individual care, including diet and physical activity and report any concerns to the APRN and CSU Nurse Manager
* Monitor, record and report symptoms and changes in individuals' conditions by observation using proper nursing care to the APRN and CSU Program Manager and document individual progress or lack thereof
* Complete required daily shift notes for all individuals on CSU
* Ensure all chart checks, CIWA, COWS, vitals are completed on the shift and all required logs (refrigerator, temperature logs) are updated on the sift
* Transcribe orders if needed
* Complete daily assignment sheet
* Review/update BHL board to ensure accurate and complete census
* Maintains stock of supplies in department
* Provide education to individual and/or family in line with appropriate Release of Information
* Provide education to individuals regarding treatment and aftercare individually
* Facilitate groups and activities on the unit with the individuals
* Assist with service-related compliance
* Intervene, stabilize and manage acute crisis situations as needed.
* Consult with other outpatient site staff regarding individual's
* Assist in training co-staff in areas relating to service specialties as needed.
* Maintain confidentiality for all indirect/direct service in accordance with agency policies and HIPAA policies.
* Demonstrate competency for Blood Glucose Monitoring, Alcohol Breathalyzer, Urine Drug Screen, Pregnancy Test, and PPD skin tests
* Monitor and document all ordered labs, screenings, and results such as PPD, Blood Glucose, UA, RPR, Blood Chem, and CBC
* Perform safe phlebotomy practices when drawing blood labs
* Assist with seclusions and restraints when necessary and complete all required paperwork (i.e.
seclusion/restraint packets and i...
....Read more...
Type: Permanent Location: Rome, US-GA
Salary / Rate: Not Specified
Posted: 2026-08-09 09:20:26
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There is a place for you at Highland Rivers Behavioral Health!Highland Rivers provides treatment and recovery services to individuals impacted by mental illness; substance use disorders and intellectual developmental disabilities.Are you ready to make a Difference?Job Summary: A Technician assists with collecting information for individual intake, admission based on interviews with client, their families, significant others, and appropriate community agencies.
Assist the treatment team in identifying individual strengths and weaknesses, and developing a treatment/care plan for a specific activity, service or program.
Assist in monitoring the individual's progress toward treatment goals.Job Duties and Responsibilities:
* Monitor the individual's physical and emotional wellbeing and report unusual behavior or physical complaints to direct supervisor or Charge Nurse.
* Obtain the individual's physical condition/vital signs at designated times during the shift and as directed by LPN, RN, MD and/or APRN
* Assist individuals by providing ADLs supplies such as towels, wash cloths, soap, and keeping beds, clothing and living areas clean
* Assist in the admission and discharge process, including obtaining vital signs, safety search of individual and his/her personal belongings as well as orienting new individuals to the unit.
* Lead milieu activities such as current event groups, community meetings, fitness groups, activities of daily living and/or recreational activities
* Chart observations, following prescribed procedures and standards (q15s/monitoring hallways, etc.) and document vitals in Carelogic
* Enhances professional growth and development through participation in educational programs, in service meetings and trainings
* Participate in BHCC emergency codes necessary to the unit's safe operation
* Respond appropriately to crisis situations that may involve physical intervention including the use of seclusion/restraint
* Provides direct care for individuals as needed
* Transport individuals to approved designated location at discharge
* Assist in prevention and managing crisis situations
* Help serve meals and snacks as needed for the Food Service Workers.
* Other responsibilities and tasks as may be assigned
Benefits:
* Health Insurance through the State Health Benefit Plan of GA
* Flexible Benefits such as dental, vision, life, critical illness, etc.
* Retirement Plan with employer matching
* 4 weeks of Paid Time Off with increase of accruals based on years of service
* 10 paid holidays
* 1 personal day
* Qualifying employer for Public Student Loan Forgiveness
* NHSC loan forgiveness in qualifying counties.
* Clinical supervision for candidates on a licensure track.
....Read more...
Type: Permanent Location: Cedartown, US-GA
Salary / Rate: Not Specified
Posted: 2026-08-09 09:20:26
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There is a place for you at Highland Rivers Behavioral Health!Highland Rivers provides treatment and recovery services to individuals impacted by mental illness; substance use disorders and intellectual developmental disabilities.Are you ready to make a Difference?Job Summary: An Access Specialist is responsible for processing intake paperwork for individuals' seeking psychiatric stabilization and/or medical detox.
The Crisis Service Center operates 24 hours a day, 365 days a year to provide short-term intervention designed to be time limited, generally a single episode of intervention that stabilizes the individual and moves the individual to the appropriate level of observation.Job Duties and Responsibilities:
* Complete intake paperwork for processing of individuals for assessment and/or admission.
* Complete Point of Entry in Carelogic and BHL to ensure accurate processing of individuals receiving services.
* Review/update BHL to ensure accurate daily census.
* Review/maintain daily census logs to ensure accuracy and completion (CSC, Temp Obs, and CSU).
* Answer phones professionally using established protocols.
* Work with a variety of internal and external customers.
* Respond to individual, staff, and third party inquires in person or by phone.
* Maintain confidentiality for all indirect/direct service in accordance with agency policies and HIPPA policies.
* Other duties as assigned.
Benefits:
* Health Insurance through the State Health Benefit Plan of GA
* Flexible Benefits such as dental, vision, life, critical illness, etc.
* Retirement Plan with employer matching
* 4 weeks of Paid Time Off with increase of accruals based on years of service
* 10 paid holidays
* 1 personal day
* Qualifying employer for Public Student Loan Forgiveness
* NHSC loan forgiveness in qualifying counties.
* Clinical supervision for candidates on a licensure track.
....Read more...
Type: Permanent Location: Marietta, US-GA
Salary / Rate: Not Specified
Posted: 2026-08-09 09:20:25
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There is a place for you at Highland Rivers Behavioral Health!Highland Rivers provides treatment and recovery services to individuals impacted by mental illness; substance use disorders and intellectual developmental disabilities.Are you ready to make a Difference?Job Summary: The Food Service Worker (FSW) will perform a wide range of duties involved with preparing and/or serving foods and beverages in a timely and efficient manner for the individuals in the Crisis Stabilization Unit.
The FSW will maintain knowledge of menus, food products and provide the individuals with correct information when necessary.Job Duties and Responsibilities:
* Compile daily meal census to keep accurate count of meals served.
* Ensure all equipment is in proper repair, meeting guidelines.
* Orders and maintains food and supply inventory within what is budgeted.
* Cleans and maintains kitchen in accordance with public health inspection standards.
Stores food & supplies according to food safety guidelines.
* Abides by the menus posted.
* Records daily temperature logs for Freezer and Refrigerator.
* Writes expiration dates and date opened on all food items as indicated by food safety guidelines.
* Patriciates in all audits and reviews as needed.
* Keep emergency supply food as required.
* Complete essential learning courses on-line.
* Check email at a minimal of weekly.
* Complete daily Kitchen Checklists.
* Serve the individual's their meals for breakfast, lunch and dinner.
* Prepare snacks for the individual's to consume between meals.
* Other duties as assigned by supervisor
Benefits:
* Health Insurance through the State Health Benefit Plan of GA
* Flexible Benefits such as dental, vision, life, critical illness, etc.
* Retirement Plan with employer matching
* 4 weeks of Paid Time Off with increase of accruals based on years of service
* 10 paid holidays
* 1 personal day
* Qualifying employer for Public Student Loan Forgiveness
* NHSC loan forgiveness in qualifying counties.
* Clinical supervision for candidates on a licensure track.
....Read more...
Type: Permanent Location: Marietta, US-GA
Salary / Rate: Not Specified
Posted: 2026-08-09 09:20:24
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There is a place for you at Highland Rivers Behavioral Health!Highland Rivers provides treatment and recovery services to individuals impacted by mental illness; substance use disorders and intellectual developmental disabilities.Are you ready to make a Difference?Job Summary: The Registered Nurse (RN) and Licensed Practical Nurse (LPN) are responsible for the delivery of quality individual care through the nursing process of risk assessment, admissions, discharges, administering medication, unit management, and crisis management on the Crisis Stabilization Unit.
Crisis Stabilization Unit (CSU) is a 24 hour, 365 days a year short term medically monitored unit with 28 beds for the purpose of providing psychiatric stabilization and detoxification from drugs and alcohol.
It serves as a first line community-based alternative to hospitalization.Job Duties and Responsibilities:
* Complete all admission and discharge paperwork including nursing assessments on individuals with mental health/substance abuse symptoms exhibiting a state of crisis and needs with development of nursing care plans
* Monitor all aspects of individual care, including diet and physical activity and report any concerns to the APRN and CSU Nurse Manager
* Monitor, record and report symptoms and changes in individuals' conditions by observation using proper nursing care to the APRN and CSU Program Manager and document individual progress or lack thereof
* Complete required daily shift notes for all individuals on CSU
* Ensure all chart checks, CIWA, COWS, vitals are completed on the shift and all required logs (refrigerator, temperature logs) are updated on the sift
* Transcribe orders if needed
* Complete daily assignment sheet
* Review/update BHL board to ensure accurate and complete census
* Maintains stock of supplies in department
* Provide education to individual and/or family in line with appropriate Release of Information
* Provide education to individuals regarding treatment and aftercare individually
* Facilitate groups and activities on the unit with the individuals
* Assist with service-related compliance
* Intervene, stabilize and manage acute crisis situations as needed.
* Consult with other outpatient site staff regarding individual's
* Assist in training co-staff in areas relating to service specialties as needed.
* Maintain confidentiality for all indirect/direct service in accordance with agency policies and HIPAA policies.
* Demonstrate competency for Blood Glucose Monitoring, Alcohol Breathalyzer, Urine Drug Screen, Pregnancy Test, and PPD skin tests
* Monitor and document all ordered labs, screenings, and results such as PPD, Blood Glucose, UA, RPR, Blood Chem, and CBC
* Perform safe phlebotomy practices when drawing blood labs
* Assist with seclusions and restraints when necessary and complete all required paperwork (i.e.
seclusion/restraint packets and i...
....Read more...
Type: Permanent Location: Cedartown, US-GA
Salary / Rate: Not Specified
Posted: 2026-08-09 09:20:24
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Division or Field Office:
Property & Material Damage Div
Department of Position: Property Damage Dept
Work from:
Remote Salary Range:
$56,367.00-$90,040.00
*
salary range is for thislevel and may vary based on actual level of role hired for
*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location (State) based on ERIE's geographical differences, and experience of an applicant, as well as level of role for which the successful candidate is hired.
Position may be eligible for an annual bonus payment.
At Erie Insurance, you're not just part of a Fortune 500 company; you're also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies.
Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.
Benefits That Go Beyond The Basics
We strive to be Above all in Service® to our customers-and to our employees.
That's why Erie Insurance offers you an exceptional benefits package, including:
* Premier health, prescription, dental, and vision benefits for you and your dependents.Coverage begins your first day of work.
* Low contributions to medical and prescription premiums.We currently pay up to 97% of employees' monthly premium costs.
* Pension.
We are among the 2% of Fortune 500 companies to offer a traditional pension plan.
Full-time employees are vested after five years of services.
* 401(k) with up to 4% contribution match.The 401(k) is offered in addition to the pension.
* Paid time off.Paid vacation, personal days, sick days, bereavement days and parental leave.
* Career development.Including a tuition reimbursement program for higher education and industry designations.
Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.
Position Summary
Exercises independent discretion or judgment in handling property claims within designated level of authority.
Also responsible for servicing assigned territory and may handle litigated claims.
* This is a remote, work from home position in North Carolina
* The selected candidate will ideally live in Boone or Watauga County and/or surrounding areas.
* The hiring manager will also consider candidates for PropertyAdjuster II.Level of position offered will be based upon the depth and breadth of selected candidate's experience and qualifications.
* A company car and equipment to work from home will be provided
* Good time management and organization skills preferred
*...
....Read more...
Type: Permanent Location: Boone, US-NC
Salary / Rate: Not Specified
Posted: 2026-08-09 09:20:23
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Powering the world's payments ecosystem
ACI powers the payments ecosystem - globally, and you power ACI.
You'll innovate, collaborate, and grow - in an energetic technology culture with decades of proven success.
ACIers - in all roles and levels - are truly your colleagues and many are your friends.
Our size and reach allow you to see the global impact of your work.
You are visible, your talents are valued, and you are empowered to shape the future of payments.
As a Sr Technical Account Manager in Omaha, NE or Norcross, GA, you will join a diverse, passionate team, dedicated to powering the world's payments ecosystem!
Job Purpose
The Senior Technical Account Manager (Sr TAM) is a senior-level, customer-facing technical professional responsible for managing complex, high-value customer relationships.
The Sr TAM ensures customers receive exceptional technical service delivery aligned with contractual commitments, customer business objectives, and ACI operational standards.
This role acts as a trusted technical advisor to customers and a key internal partner to Support, Customer Success, Product, Engineering, and Professional Services teams.
Essential Functions and Responsibilities
Customer Technical Ownership
* Serve as the primary technical point of contact for assigned complex or enterprise customers.
* Own the post-implementation technical relationship, ensuring stability, performance, and optimization of ACI
solutions.
* Develop deep understanding of customer environments, business priorities, and contractual obligations.
* Advocate for customer needs internally and coordinate cross-functional engagement to drive resolution and value realization.
* Escalation & Issue Management
* Manage complex technical issues and escalations, ensuring timely resolution and clear communication.
* Facilitate major incident response, including root cause analysis and post-incident reviews.
* Ensure adherence to SLAs and service commitments in collaboration with Support and Operations teams.
* Strategic Engagement & Value Delivery
* Leverage AI tooling to bring velocity, holistic understanding and value to the customer relationship
* Perform as a key contributor for technical reviews, health checks, and service governance meetings with customers.
* Identify risks, trends, and opportunities to improve system performance and customer outcomes.
* Partner with Customer Success and Sales to support renewals, expansions, and strategic initiatives.
* Collaboration & Knowledge Sharing
* Collaborate closely with Product, Engineering, and Professional Services to align solutions to customer needs.
* Share best practices and provide informal mentoring to other Technical Account Managers.
* Contribute to continuous improvement of TAM processes, tools, and documentation.
Qualifications (Education, Experience, Knowledge, Skills, and Abilities)
* Bachelor's degree in Compu...
....Read more...
Type: Permanent Location: Omaha, US-NE
Salary / Rate: Not Specified
Posted: 2026-08-09 09:20:22
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Senior New Business Developer, Tier 1 Retail
Job Summary
The Senior New Business Developer is responsible for driving net-new business by establishing relationships and creating selling opportunities within Tier 1 national and global retailers.
This role is focused on building trust with new prospects and generating high-value opportunities that expand ACI Worldwide's in-store and on-channel solutions footprints.
Success in this role requires a self-starter mindset, strong business development skills, and the ability to create opportunities from the ground up.
The Senior New Business Developer owns quota attainment for net-new logos within their territory and reports to the SVP of North American Sales.
This individual must deeply understand customer needs, partner with cross-functional ACI resources, and position ACI's value proposition effectively to close deals.
Expertise in selling complex payment solutions is essential.
Key Responsibilities
* Drive net-new logo acquisition in assigned territory and achieve individual sales quota.
* Own prospect relationships, identifying and engaging key stakeholders and decision-makers at national and global retailers.
* Act as the primary orchestrator of the sales process, coordinating internal resources to deliver compelling customer conversations.
* Maintain expert-level knowledge of customer needs in POS, payment orchestration, and fraud solutions, aligning ACI's offerings to address the business challenges of enterprise retailers.
* Identify and develop opportunities to further establish ACI's omni-channel footprint covering both in-store and secure eCommerce solutions.
* Maintain and update master account plans, ensuring alignment with ACI's strategy and bringing in technical specialists as needed.
* Conduct regular customer due diligence (news, financials, competitive landscape, organizational changes).
* Provide timely updates to leadership on key developments and next steps to advance opportunities.
* Develop short- and long-term selling strategies, mapping stakeholder structures to ACI's agenda.
* Manage the end-to-end sales cycle, from proposal through contract and post-sales support, maintaining accurate CRM records and pipeline hygiene.
* Stay current on ACI products, enhancements, and industry trends, addressing competitive pressures with informed customer conversations.
* Ensure compliance with corporate policies and risk management requirements.
Required Knowledge, Skills & Experience
* Bachelor's degree or global equivalent.
* 10+ years of experience in enterprise sales, with a proven track record of selling complex payment solutions to Tier 1 retailers.
* Strong leadership and relationship-building skills.
* Excellent verbal and written communication skills.
* Deep understanding of payment industry trends, competitive offerings, and market drivers.
* Ability to manage complex sales cycles and...
....Read more...
Type: Permanent Location: Omaha, US-NE
Salary / Rate: Not Specified
Posted: 2026-08-09 09:20:22
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CONTINUOUS IMPROVEMENT ENGINEER - MATERIALS
Location: Corsicana, TX
How You Will Make an Impact?
The Continuous Improvement Specialist - Materials will:
Support the Site Leader in terms of creating a Culture of Continuous Improvement
Assess Lean Methodology needs, deliver and/or coordinate proper training
Understand the current process state, identify efficiency/improvement opportunities, then leading cross- functional team members to drive process improvements tied to Key Performance Indicators (KPIs) of the business utilizing Lean methodologies.
Focus areas include but are not limited to: Strategy Deployment, Value Stream Mapping, 5S, Standard Work, Continuous Flow, Material Flow, Visual Management & Total Preventive Management.
Automation opportunities identified will be documented and applied where applicable.
The Nuts and Bolts
* Develop and implement continuous improvement strategies with value stream mapping to enhance efficiency and streamline materials control processes within the manufacturing plant.
* Analyze existing materials management systems and identify opportunities for optimization, cost reduction, and waste elimination utilizing problem-solving tools.
* Collaborate with cross-functional teams to gather data, assess performance metrics, and identify areas for improvement in materials flow and inventory management.
* Lead initiatives to enhance forecasting accuracy, ensuring adequate stock levels while minimizing excess inventory.
* Implement lean manufacturing principles to drive process improvements and eliminate bottlenecks in materials control workflows by developing standard operation procedures, standard work, and 5S.
* Utilize Six Sigma methodologies to identify and eliminate defects, reducing variability and improving overall materials quality.
* Train and mentor materials control staff on continuous improvement methodologies and best practices.
* Establish key performance indicators (KPIs) to monitor and measure the success of continuous improvement initiatives by developing visual management boards.
* Collaborate with suppliers to optimize supply chain processes and enhance materials delivery reliability.
* Lead Kaizen activities and track financial savings for validation.
Required Credentials
* Bachelor's degree in business, Engineering or related field or related experience
* 5+ years working experience in manufacturing applying Lean methodologies and problem-solving tools in a manufacturing environment.
* 3+ years' work experience in Lean methodologies and continuous improvement activities and financial calculation of savings, budget forecasting, ROI calculation and ration analysis.
* Trained in Lean manufacturing Principles (5S, Waste Elimination, Mistake Proofing, PDCA, Root Cause Analysis, A3 Problem Solving, Value Stream Mapping, Kaizen, Lead Time Reduction)
* Strong analytical skills and extensive experience in financial ca...
....Read more...
Type: Permanent Location: Corsicana, US-TX
Salary / Rate: Not Specified
Posted: 2026-08-09 09:20:21
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Production Supervisor - 3rd Shift
Position Summary
The Production Supervisor provides frontline leadership for manufacturing operations, driving safety, quality, productivity, and employee engagement.
This position plays a critical role in developing team members, improving operational performance, and supporting a culture of continuous improvement within a fast-paced manufacturing environment.
The successful candidate will lead a team of approximately 15 to 20 employees while ensuring production goals are achieved safely, efficiently, and in accordance with customer requirements.
Schedule
Shift: 3rd Shift (11:00 PM - 7:00 AM)
Team Size: Approximately 15-20 employees
Key Responsibilities
* Promote and maintain a safe work environment.
* Lead, coach, and develop production team members.
* Direct daily production activities to ensure customer requirements and on-time delivery commitments are met.
* Monitor production performance and drive improvements in efficiency, labor utilization, quality, and waste reduction.
* Recruit, train, onboard, and develop team members.
* Manage employee performance through coaching and accountability.
* Partner with cross-functional departments to resolve operational issues.
* Lead continuous improvement initiatives.
* Utilize root cause analysis to eliminate recurring issues.
* Ensure accurate and timely completion of production reports.
* Maintain and promote 5S standards.
* Support inventory accuracy, material flow, and production scheduling requirements.
* Foster a positive, team-oriented culture.
Success Measures
* Safety performance
* Product quality
* On-time delivery
* Labor efficiency
* Scrap and waste reduction
* Employee engagement and retention
* Continuous improvement initiatives
* 5S performance
Required Qualifications
* Minimum of 3 years of supervisory experience in manufacturing.
* Demonstrated success leading hourly production employees.
* Strong leadership, communication, and interpersonal skills.
* Proven problem-solving and decision-making abilities.
* Strong commitment to safety, quality, and continuous improvement.
* Ability to manage multiple priorities.
* Proficiency with Microsoft Excel, Word, and PowerPoint.
* Ability to build productive working relationships.
Preferred Qualifications
* Associate's or Bachelor's degree in Manufacturing, Engineering, Business, or related field.
* Experience with Lean Manufacturing principles.
* Experience with root cause analysis tools.
* Knowledge of ERP/MRP systems.
* Experience managing KPIs.
* Understanding of OSHA and workplace safety standards.
Company Overview
Founded in Elkhart, Indiana in 1954, EFP is strategically located to serve the central United States with two of the largest EPS molding plants in the U.S.
Headquartered in Elkhart, Indiana, the company also has loca...
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Type: Permanent Location: Bishopville, US-SC
Salary / Rate: Not Specified
Posted: 2026-08-09 09:20:20
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Senior New Business Developer, Banking Solutions, Western US
Job Summary
The Senior New Business Developer is responsible for driving net-new business by establishing relationships and creating selling opportunities within Tier 3 banks ($10B to $50B in assets) in the Western US.
This role is focused on building trust with new prospects and generating high-value opportunities that expand ACI Worldwide's cloud-native Connetic footprint.
Success in this role requires a self-starter mindset, strong business development skills, and the ability to create opportunities from the ground up.
The Senior New Business Developer owns quota attainment for net-new logos within their territory and reports to the SVP of North American Sales.
This individual must deeply understand customer needs, partner with cross-functional ACI resources, and position ACI's value proposition effectively to close deals.
Expertise in selling complex payment solutions is essential.
Key Responsibilities
* Drive net-new logo acquisition in assigned territory and achieve individual sales quota.
* Own prospect relationships, identifying and engaging key stakeholders and decision-makers at banks and credit unions.
* Act as the primary orchestrator of the sales process, coordinating internal resources to deliver compelling customer conversations.
* Maintain expert-level knowledge of financial institution customers' payment needs, aligning ACI's offerings to address their unique business challenges.
* Identify and develop opportunities to establish ACI's footprint, with a focus on Connetic solution adoption.
* Maintain and update master account plans, ensuring alignment with ACI's strategy and bringing in technical specialists as needed.
* Conduct regular customer due diligence (news, financials, competitive landscape, organizational changes).
* Provide timely updates to leadership on key developments and next steps to advance opportunities.
* Develop short- and long-term selling strategies, mapping stakeholder structures to ACI's agenda.
* Manage the end-to-end sales cycle, from proposal through contract and post-sales support, maintaining accurate CRM records and pipeline hygiene.
* Stay current on ACI products, enhancements, and industry trends, addressing competitive pressures with informed customer conversations.
* Ensure compliance with corporate policies and risk management requirements.
Required Knowledge, Skills & Experience
* Bachelor's degree or global equivalent.
* 5+ years of experience in enterprise sales, with a proven track record of selling complex payment solutions to the target customer type.
* Strong leadership and relationship-building skills.
* Excellent verbal and written communication skills.
* Deep understanding of payment industry trends, competitive offerings, and market drivers.
* Ability to manage complex sales cycles and orchestrate cross-functional teams.
Pref...
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Type: Permanent Location: San Francisco, US-CA
Salary / Rate: Not Specified
Posted: 2026-08-09 09:20:20
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Responsibilities
Responsibilities:
* Ensure proper surface preparation prior to painting, taping, and plugging
* Load and unload parts/components to be painted
* Use of hand tools to uninstall/install components and prepare components for painting
* Perform rework and repair tasks
* Perform filter maintenance
* Label finished parts
* Perform quality checks
* Utilize proper safety techniques
* Uses computer system to manage paint specifications
* Support APS (Altec Production System) initiatives.
May participate in continuous improvement events
* Move to other work areas to support production needs (cross-train)
* Effectively assist and train new/current associates.
* Follow established safety, environmental and quality policies, procedures, and practices to include proper use and care of PPE
* Maintain work area and shop tools/equipment
* Shows commitment to Altec core values
* Other job duties as assigned
Pay Transparency:
Pay range: $21.42/hour - $23.73/hour, plus a shift differential! We are committed to fair and competitive pay for all associates based on their experience, education, qualifications.
Should the selected candidate meet the qualifications of a more experienced level in the career path, the job level may be adjusted.
Basic Qualifications
Applicants must:
* be able to provide a high school diploma/GED.
* have the ability to read, write, and comprehend.
* have basic computer usage knowledge.
Education, Experience, and Skills Desired:
* Expereience working with hands in a fast-paced environment with computers preferred.
Why Join Altec?
If you're considering a career with Altec,there's never been a better time to join us! Our company was founded on values that place the customer first and prioritize our people as our greatest strength.
Over the years, those values and our talented associates have helped us to earn the trust and confidence of customers worldwide.
Today, Altec is an innovative, financially sound company that sets the standard of excellence in design,manufacturing and service - and that's why we're the ideal place for you to grow your career.
Founded in 1929, Altec is a privately held company headquartered in Birmingham, Alabama.
Altec specializes in the manufacture, sale and service of aerial devices, digger derricks, cranes and specialty equipment for the electric utility, telecommunications, tree care, construction, and light and signs markets.
We help our customers dig deeper and reach higher in more than 100 countries around the world.
EEO Statement
Altec Industries, Inc.
and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any oth...
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Type: Permanent Location: Duluth, US-MN
Salary / Rate: Not Specified
Posted: 2026-08-09 09:20:19
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Why Join Altec?
* On-demand access to technical support, direct parts, and engineering
* Multi-level technician career progression program
* Ongoing training on Altec equipment
* A career with an OEM in an Essential Industry supporting utilities and telecom
* You will have a state-of-the-art company service vehicle, customer interaction, and a flexible schedule
* Competitive compensation that rewards performance
* Comprehensive benefits including affordable medical options, dental and vision care, matching 401(k), company-paid Basic Life, wellness programs, company events, paid vacation
* Potential to work overtime
Strong in spirit and industry knowledge, Altec mechanics are the best in the industry.
If you are a career-minded equipment mechanic seeking a cleaner, smarter work environment or a field mechanic willing and able to repair equipment vital to our nation's infrastructure, and if you are ready to join a team of 45+ service centers and a broad network of mobile technicians, then we want to meet you!
Hourly rate and potential for overtime varies relative to experience and location.
Job openings exist across the U.S.
and Canada.
Pay: $36-42/hr depending on experience and skill
Should the selected candidate meet the qualifications of a more experienced level in the career path, the job level may be adjusted.
Altec, family-owned since 1929, has the reach and resources of a large organization with the heart of a local firm.
"More than just building equipment, we also build relationships." Altec products and services can be found across the U.S.
and in over 100 countries around the world.
Safety is a primary responsibility in everything we do as is support of the Altec Company Values: Customer First - Enjoyment of Work - Family - Financial Stability - Integrity - People are our Greatest Strength - Quality - Spiritual Development - Teamwork
The Ideal Background:
* Experience with aerial devices, digger derricks, chippers, cranes; or construction, mining, farm equipment such as excavators, skid steers, dozers or tractors; or military heavy equipment such as the MRAP vehicle, HMEE, or tanks; aircraft and aerospace or ground support equipment (AGE/GSE) or similar
* Previous experience as a mechanic or technician, with a focus on heavy equipment
* Education in mechanics, electrical and/or hydraulic systems
The Job:
* Perform replacement of electrical, hydraulic, and mechanical components
* Utilize all technical support resources (such as operator, parts, and maintenance manuals, HowFactory, etc.) in troubleshooting, determining procedures, and identifying parts needed for repair
* Perform Unit Condition Inspections and Reports
* Maintain work area in a safe, clean, and orderly manner
* Perform all tasks in a manner fully consistent with Altec Safety practices and procedures
* Advise supervisors of situations that may impact a customer relationship
* P...
....Read more...
Type: Permanent Location: New Castle, US-DE
Salary / Rate: Not Specified
Posted: 2026-08-09 09:20:19
-
Responsibilities
This posting is for students in the Surry Yadkin Works Pre-Apprentice/Apprenticeship Program
EEO Statement
Altec Industries, Inc.
and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law.
Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.
....Read more...
Type: Permanent Location: Mt. Airy, US-NC
Salary / Rate: Not Specified
Posted: 2026-08-09 09:20:18
-
Why Join Altec?
The Altec Service Group has service centers and an extensive fleet of mobile service vehicles and technicians across the United States and Canada, honoring Altec's commitment to be there for the life of the equipment.
Altec is a manufacturing company, Made in America.
Altec associates are empowered to build products that make a difference for our customers, communities, and industry.
Founded in 1929, we work to add value to the electric utility, telecom, contractor, lights and signs, and tree care markets.
Altec products and services can be found across the U.S.
and in over 100 countries around the world.
Starting Wage: $22.50
Basic Qualifications
Should the selected candidate meet the qualifications of a more experienced level in the career path, the job level may be adjusted.
High School or GED is required
Preferred (please make sure related experience is on the resume or application)
* Material Handling experience
* Forklift / Picker experience
* Warehouse experience
* Computer skills, with bar-coding a plus
* Ability to read and understand technical documents - i.e.
engineering drawings
Responsibilities
* To provide quality and timely work on each job performed
* Follow all established safety & quality policies and practices
* Learn and follow all work instructions
* Learn and operate all equipment within the department
* Support APS initiatives - Lean Manufacturing
* Rotate responsibilities as needed.
* Computer program usage - Ability to learn Oracle data base / Altec Navigator
Customer First - Enjoyment of Work - Family - Financial Stability - Integrity - People are our Greatest Strength - Quality - Spiritual Development - Teamwork
Competitive pay which rewards performance
Comprehensive benefits including Medical, Dental and Prescription Drug Program - Retirement 401(k) Program - Vacation and Holidays - Flexible Spending Accounts - Tuition Assistance Program - Employee Assistance and Mental Health/Substance Abuse Program - Life Insurance, Accidental Death and Dismemberment Insurance
Altec Industries, Inc.
and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law.
Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.
....Read more...
Type: Permanent Location: Eastman, US-GA
Salary / Rate: Not Specified
Posted: 2026-08-09 09:20:17
-
no external job description available
Type: Permanent Location: St Joseph, US-MO
Salary / Rate: Not Specified
Posted: 2026-08-09 09:20:17
-
Why Join Altec?
* On-demand access to technical support, direct parts, and engineering
* Multi-level technician career progression program
* Ongoing training on Altec equipment
* Competitive compensation that rewards performance
* Comprehensive benefits including affordable medical options, dental and vision care, matching 401(k), company-paid Basic Life, wellness programs, company events, paid vacation
* Potential to work overtime
Strong in spirit and industry knowledge, Altec mechanics are the best in the industry.
If you are a career-minded equipment mechanic seeking a cleaner, smarter work environment or a field mechanic willing and able to repair equipment vital to our nation's infrastructure, and if you are ready to join a team of 50+ service centers and a broad network of mobile technicians, then we want to meet you!
Hourly rate and potential for overtime varies relative to experience and location.
Job openings exist across the U.S.
and Canada.
Pay: $29-34/hr depending on experience and skill
Should the selected candidate meet the qualifications of a more experienced level in the career path, the job level may be adjusted.
Altec, family-owned since 1929, has the reach and resources of a large organization with the heart of a local firm.
"More than just building equipment, we also build relationships." Altec products and services can be found across the U.S.
and in over 100 countries around the world.
Safety is a primary responsibility in everything we do as is support of the Altec Company Values: Customer First - Enjoyment of Work - Family - Financial Stability - Integrity - People are our Greatest Strength - Quality - Spiritual Development - Teamwork
The Ideal Background:
* Experience with aerial devices, digger derricks, chippers, cranes; or construction, mining, farm equipment such as excavators, skid steers, dozers or tractors; or military heavy equipment such as the MRAP vehicle, HMEE, or tanks; aircraft and aerospace or ground support equipment (AGE/GSE) or similar
* Previous experience as a mechanic or technician, with a focus on heavy equipment
* Education in mechanics, electrical or hydraulic systems
The Job:
* Perform replacement of electrical, hydraulic, and mechanical components
* Utilize all technical support resources (such as operator, parts, and maintenance manuals, HowFactory, etc.) in troubleshooting, determining procedures, and identifying parts needed for repair
* Perform Unit Condition Inspections and Reports
* Maintain work area in a safe, clean, and orderly manner
* Perform all tasks in a manner fully consistent with Altec Safety practices and procedures
* Advise supervisors of situations that may impact a customer relationship
* Provide accurate and sufficient information on all required documents
* Demonstrate Altec Company Values
* All other duties as assigned
The Requirements:
* High School Diploma, state-app...
....Read more...
Type: Permanent Location: Neenah, US-WI
Salary / Rate: Not Specified
Posted: 2026-08-09 09:20:16
-
Responsibilities
Sets up and operates a production machine in accordance with established procedures and guidelines.
Uses computer-controlled equipment to select position and secure automatic or semi-automatic machines.
* Set up and operate CNC router machines according to work orders and specifications.
* Load raw materials and secure workpieces using appropriate fixtures and tooling.
* Read and interpret blueprints, drawings, and production documentation.
* Monitor machine performance and make adjustments as needed to maintain quality and efficiency.
* Inspect finished products using measuring tools such as calipers, tape measures, and gauges.
* Change tooling, bits, and cutting tools as required.
* Follow all safety procedures, company policies, and housekeeping standards.
* Work with supervisors, programmers, and quality personnel to resolve production issues.
* Meet productivity, quality, and on-time delivery goals.
Benefits
Altec offers a competitive salary that rewards performance and dedication, along with a comprehensive benefits package that includes:
* Medical, Dental, Vision and Prescription Drug Program
* Retirement 401(k) Traditional or Roth Program Options with Company Match
* Vacation and Holidays
* Parental Leave
* Short Term and Long Term Disability Leave
* Flexible Spending Accounts
* Tuition Assistance Program
* Employee Assistance and Mental Health/Substance Abuse Program
* Life Insurance, Accidental Death and Dismemberment Insurance
* Supplemental Insurance including Hospital Indemnity, Critical Illness and Accident Insurance
* Additional Wellness Programs and Rewards Available
Why Join Altec?
If you're considering a career with Altec,there's never been a better time to join us! Our company was founded on values that place the customer first and prioritize our people as our greatest strength.
Over the years, those values and our talented associates have helped us to earn the trust and confidence of customers worldwide.
Today, Altec is an innovative, financially sound company that sets the standard of excellence in design,manufacturing and service - and that's why we're the ideal place for you to grow your career.
Founded in 1929, Altec is a privately held company headquartered in Birmingham, Alabama.
Altec specializes in the manufacture, sale and service of aerial devices, digger derricks, cranes and specialty equipment for the electric utility, telecommunications, tree care, construction, and light and signs markets.
We help our customers dig deeper and reach higher in more than 100 countries around the world.
EEO Statement
Altec Industries, Inc.
and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, ag...
....Read more...
Type: Permanent Location: Osceola, US-IA
Salary / Rate: Not Specified
Posted: 2026-08-09 09:20:16
-
Global Key Account Manager - Remote
Intertek, a leading provider of quality and safety solutions to many of the world's top-recognized brands and companies, is actively seeking a Industry Relations Manager to remotely join our Transportation Technologies team in Kentwood, MI.
This is a fantastic opportunity to grow a versatile career in the collision repair industry.
Intertek's Transportation Technologies team offers Total Quality Assurance expertise, delivered consistently with precision, pace and passion, enables our customers to power ahead safely.
Our automotive, battery and energy storage, and related transportation industry testing and certification expertise is recognized by leading manufacturers worldwide for evaluating how their products and services meet and exceed quality, safety, sustainability and performance standards.
Intertek is continually innovating and evolving to reduce risk for consumers, brands and organizations in every sector and industry around the world.
We go beyond Testing, Inspection and Certification of products: we are a Total Quality Assurance Provider to industries worldwide.
Our Purpose: Bringing quality, safety, and sustainability to life.
What are we looking for?
The Industry Relations Manager is responsible for maintaining positive relationships with key stakeholders within the industry and promoting the CAPA program.
This position may travel at least 50% of the time.
Salary & Benefits Information
Individual compensation packages are based on a variety of factors unique to each candidate including skill set, experience, qualifications, and other job-related reasons.
In addition to competitive compensation packages, when working with Intertek you can expect benefits including medical, dental, vision, life, disability, 401(k) with company match, generous vacation / sick time (PTO), tuition reimbursement and more.
What you'll do:
* Develop and maintain relationships with key industry stakeholders and research/build relationships with new clients through meetings, tours, training sessions, etc.
* Serve as a main point of contact for key stakeholders; draft executive talking points, anticipate client needs by possessing a thorough understanding of the client's business and how the program benefits their needs
* Identify and establish key areas to develop, highlighting the program and company's unique selling propositions and differentiators
* Aid in new business processes including idea contribution, research and proposal preparation based on industry experience and client feedback
* Use best practice communications tactics and public relation tools and make recommendations on best methods to internal teams
* Complete and/or conduct media interviews and/or preparation
* Attend industry functions, disseminate information to internal teams and provide recommendations on program modifications as needed
This position outline is a general guideline and does not represent al...
....Read more...
Type: Permanent Location: Lowell, US-MA
Salary / Rate: Not Specified
Posted: 2026-08-09 09:20:14
-
Insulation/Fire Block Inspector - Morgan City, LA
Intertek, a Nationally Recognized Testing Lab (NRTL) and leading provider of quality and safety solutions to many of the world's leading brands and companies, is actively seeking an Insulation/Fire Block Inspector to join our Technical Inspection Services team in Morgan City, LA.
This is a fantastic opportunity to grow a versatile career in Industry Services.
What are we looking for?
The Insulation/Fire Block Inspector is responsible for ensuring that the Project Quality Plan in conjunction with Project Execution Plan is developed and implemented.
This role will promote quality awareness throughout the organization, emphasizing excellence, continuous improvement, and corrective action to influence the overall success of company business.
By joining Intertek, your contributions will be valued as we continue to help the world Build Back Ever Better.
Job Title: Insulation/Fire Block Inspector
Shift/Schedule: This is a Regular, Full Time role working 5-6 days per week for 11 months.
Location: Morgan City, LA
What you'll do:
* Capture results of inspection / observations and report in timely manner
* Ensure suppliers /contractors have relevant, up to date codes, standards, specifications and drawings
* Interface with the discipline engineer, construction engineer, field workers and inspectors in a professional manner
* Witness and monitor suppliers / contractors work activities, inspection, and test in accordance with the approved Quality Plan, ITP, Quality Procedures and etc.
* Assist review of Quality Plan, Inspection & Test Plan (ITP) and Quality Procedures and all pertained QA/QC documentation prior to commencement of any fabrication / construction work
* Verify the implementation of PTW (permit to work) LOTO (lock-out and tag-out) and other safety procedures
This position outline is a general guideline and does not represent all encompassing details.
The position assumes that the incumbent has both the mental and physical requirements to carry out the above defined duties.
Physical Requirements for this role:
* Must be able to walk long distances
* Must be able to climb, stoop, kneel, crouch and crawl
* Must be able to stand for extended durations
* Must be able to reach in all directions
* Must have good visual acuity with regards to color, depth perception and field vision
* Must be able to work in various weather conditions including extreme heat and cold temperatures
* Must be alert and able to determine job related hazards and recognize when hazards change
* Must be able to exert up to 50 pounds of force occasionally.
Preferably holds current certification in Swagelok and Parker tubing fitting installation (Will accept expired certification depending on experience
Qualifications:
* NACE level 2 Certification or higher is required
* Coating inspection experience required
* Proficient in use and ca...
....Read more...
Type: Permanent Location: Morgan City, US-LA
Salary / Rate: Not Specified
Posted: 2026-08-09 09:20:14
-
Laboratory Technician, Petroleum - Corpus Christi, Texas
Intertek, a leading provider of quality and safety solutions to many of the world's top-recognized brands and companies, is actively seeking a Petroleum Laboratory Technician to join our Caleb Brett team at our Corpus Christi, TX facility.
This is a fantastic opportunity to grow a versatile career in the Inspection and Testing business, with Intertek, a Global and Award- winning leader in the ATIC Industry!
Intertek Caleb Brett provides specialized Cargo inspection and analytical assessment services to the oil and gas, chemical and other commodities markets.
With a global network of laboratories, 24/7 availability, and more than 130 years of exceptional customer service, our customers receive independent inspection and testing with industry-leading customer service.
Intertek Caleb Brett is continually innovating and evolving to reduce risk for consumers, brands and organizations in every sector and industry around the world.
We go beyond Testing, Inspection and Certification of products: we are a Total Quality Assurance Provider to industries worldwide.
Our Purpose: Bringing quality, safety, and sustainability to life.
What are we looking for?
The Laboratory Technician is responsible for performing duties to support analytical testing for Intertek and its clients.
The Laboratory Technician maintains associated records, thus supporting the goal of providing a service to our clients that is accurate, timely and cost effective.
Salary & Benefits Information
Individual compensation packages are based on a variety of factors unique to each candidate including skillset, experience, qualifications, and other job-related duties.
In addition to competitive compensation packages, when working with Intertek you can expect benefits including medical, dental, vision, life, disability, 401(k) with company match, generous vacation and sick time packages, tuition reimbursement and more.
What you'll do:
* Performs numerous chemical and physical tests based on American Society for Testing and Materials (ASTM) methods or accepted industry standards in multiple test areas
* Assist with equipment calibration, maintenance and basic troubleshooting
* Cleans glassware and test equipment
* Assists with preparing reagents as needed
* Records data on appropriate data sheets and reports data to LIMS system
* Responsible for maintaining quality records, control charts, and lab supply inventories
* Responsible for complying with safety, quality and housekeeping requirements.
* Participates in cross training as needed
This position outline is a general guideline and does not represent all encompassing details.
Minimum Requirements & Qualifications:
* High school diploma or GED (required)
* Valid Driver's License and reliable driving record (required)
* Ability to work in fast-paced, multi-tasking environment with shifting priorities and demanding deadli...
....Read more...
Type: Permanent Location: Corpus Christi, US-TX
Salary / Rate: Not Specified
Posted: 2026-08-09 09:20:13
-
Essential Duties and Responsibilities:
- Complete cost allocation plans for assigned clients.
- Obtain contract renewals for multiple clients.
- Manage relationships with multiple clients as well as project staff responsible for projects.
- Support leadership in ensuring that the project is delivered to specifications, on time and within budget.
- Track the status and due dates of projects.
- Collaborate with project managers on various initiatives and projects to track progress and provide support as necessary.
- Facilitate regular meetings and reviews.
- Adhere to contract requirements and comply with all corporate policies and procedures.
- Evaluate employee performance and recommend employees' needs and development opportunities to leadership.
- Perform duties independently under the direction of the direct manager and/or Project Manager on specific projects.
- Lead and support technical analysis, planning, coordination, and execution activities across one or more Child Support system modernization engagements.
- Develop, review, and maintain technical and project documentation such as technical requirements, interface specifications, data mapping documents, technical design inputs, work plans, status reports, governance materials, issue logs, risk logs, meeting notes, decision logs, and other project deliverables.
- Review project documentation, client materials, technical artifacts, and working documentation to identify themes, dependencies, risks, issues, gaps, and opportunities for improvement.
- Plan for and participate in interviews, focus groups, workshops, technical sessions, and other meetings necessary to gather information for project deliverables in accordance with the project scope of work.
- Attend and lead project meetings with the client, subcontractors, project stakeholders, or other Maximus team members, as requested by the Senior Manager or Project Manager.
- Analyze system modernization information, business and technical requirements, project data, and client documentation to support recommendations, issue resolution, and project decision-making.
- Research alternative solutions to technical and project-related problems, determine appropriate approaches, and make verbal and written recommendations to appropriate parties.
- Review work products for completeness, consistency, traceability, quality, and alignment with project objectives, standards, and contract requirements.
- Participate in client meetings and offer observations, analysis, and insight on technical and business topics.
- Identify risk areas, technical concerns, potential issues, and project dependencies that require proactive attention, and support mitigation and resolution planning.
- Support and contribute to the preparation of weekly, monthly, quarterly, and ad hoc reports in compliance with contract requirements and project needs.
- Track action items, follow-ups, and decisions, and help ensure timely completion of assigned respo...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2026-08-09 09:19:58
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS146, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Provide Tier 2 IT Support services for a mission critical platform.
- Supervise the assessment and categorization of incoming support requests to determine the appropriate level of support required.
- Log, track, and manage incidents and service requests using the organization's ticketing system, ensuring timely resolution and communication with end-users.
- Supervisor first-line technical support for hardware, software, and network issues, escalating more complex problems to higher-tier support as necessary.
- Assist users with advanced IT issues, such as domain refreshes, software installations, and data inquiries, change requests, etc.
- Provide guidance on optimization strategies such as load balancing, incident optimization, network traffic monitoring, and more.
- Develop and update knowledge base articles and technical documentation to assist users and improve the efficiency of the support process.
- Hold the team accountable through innovation meetings to determine the best way to increase performance and shift-left potential risks and challenges.
- Work closely with other IT support teams to ensure seamless escalation and resolution of complex issues.
- Receive and input critical time data in various formats and ingest it into the vetting system.
Data may be received in various formats and must be converted to a customer defined format such as XML for ingest into the system.
- Schedule and align resources on the team to ensure 24x7 coverage of the systems.
- Responsible for the performance and mentorship of other Tier 1 Support Specialists, acting as a guide and providing direct work assignments.
- Supervise Tier 1 Support Specialists, overseeing their duties and functions and act as a direct line of escalation.
- Provide training and documentation of SOPs, rhythms, and triage/diagnose methodologies to all Tier 1 Support Specialists.
- Act as the career mentor for Tier 1 Support Specialists.
Duties include coaching, approving timesheets, managing workstreams and workloads, and ensuring shifts are covered with appropriate back-up in the event of unexpected circumstances.
- Other tasks as assigned.
Job-Specific Minimum Requirements:
- Active Secret clearance is required.
- Due to federal requirements, only US Citizens can be considered.
Candidates with dual citizenship cannot be considered.
- 7+ years of experience in Helpdesk/ ServiceDesk/ Call Center OR equivalent experience in customer service.
- Candidates must reside within a commutable distance for daily onsite work and on-call requirements.
- This position includes flexible shift work that rotates based on customer needs, offering exposure to a range of schedules, including 1st, 2nd, 3rd, and Panama shifts.
#techjobs #clearance #veteransPage
#APPCASTDTO
Minimum Requirements
TCS146, T2, Band 5
EEO Statement
...
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Type: Permanent Location: Annapolis Junction, US-MD
Salary / Rate: Not Specified
Posted: 2026-08-09 09:19:58
-
Essential Duties and Responsibilities:
- Complete cost allocation plans for assigned clients.
- Obtain contract renewals for multiple clients.
- Manage relationships with multiple clients as well as project staff responsible for projects.
- Support leadership in ensuring that the project is delivered to specifications, on time and within budget.
- Track the status and due dates of projects.
- Collaborate with project managers on various initiatives and projects to track progress and provide support as necessary.
- Facilitate regular meetings and reviews.
- Adhere to contract requirements and comply with all corporate policies and procedures.
- Evaluate employee performance and recommend employees' needs and development opportunities to leadership.
- Perform duties independently under the direction of the direct manager and/or Project Manager on specific projects.
- Lead and support technical analysis, planning, coordination, and execution activities across one or more Child Support system modernization engagements.
- Develop, review, and maintain technical and project documentation such as technical requirements, interface specifications, data mapping documents, technical design inputs, work plans, status reports, governance materials, issue logs, risk logs, meeting notes, decision logs, and other project deliverables.
- Review project documentation, client materials, technical artifacts, and working documentation to identify themes, dependencies, risks, issues, gaps, and opportunities for improvement.
- Plan for and participate in interviews, focus groups, workshops, technical sessions, and other meetings necessary to gather information for project deliverables in accordance with the project scope of work.
- Attend and lead project meetings with the client, subcontractors, project stakeholders, or other Maximus team members, as requested by the Senior Manager or Project Manager.
- Analyze system modernization information, business and technical requirements, project data, and client documentation to support recommendations, issue resolution, and project decision-making.
- Research alternative solutions to technical and project-related problems, determine appropriate approaches, and make verbal and written recommendations to appropriate parties.
- Review work products for completeness, consistency, traceability, quality, and alignment with project objectives, standards, and contract requirements.
- Participate in client meetings and offer observations, analysis, and insight on technical and business topics.
- Identify risk areas, technical concerns, potential issues, and project dependencies that require proactive attention, and support mitigation and resolution planning.
- Support and contribute to the preparation of weekly, monthly, quarterly, and ad hoc reports in compliance with contract requirements and project needs.
- Track action items, follow-ups, and decisions, and help ensure timely completion of assigned respo...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2026-08-09 09:19:57
