-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries as well as scheduling appointments and sending out kits.
- Maintain up-to-date knowledge of CDC Public Response , procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group.
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- Minimum six (6) months customer service/administrative /call center experience required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the written assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience.
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills.
- Experience working with a PC,MS Word and Outlook required.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program updat...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2026-06-27 10:12:39
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Provides subject matter proficiency for work described in the task.
- Responsible for providing analytical skills to support process improvement, specialized studies, and definition of requirements.
- Typical duties include analysis, planning, developing requirements documents, building functional models, developing procedures, developing functional architectures, and other related management and technical duties.
- Must have experience deploying, managing, and operating workloads on AWS as well as implementing security controls and compliance requirements.
- Familiarity with using both the AWS Management Console and the AWS Command Line Interface (CLI).
- Understanding of the AWS Well-Architected Framework as well as AWS networking and security services
Job-Specific Minimum Requirements:
- Requires expertise in a specialty area.
Preferred candidate will have proficiency in AWS tools such as: Kubernetes, EKS, Diode, Lambda etc.
(not all inclusive) orchestrated/deployed in a cloud environment.
Qualifications:
- At least ten (10) years of overall experience in one or more of the functional areas listed below.
- A bachelor's degree in related field desired.
A bachelor's degree in a related field may substitute for two (2) years of experience.
A master's degree may substitute for an additional two (2) years of experience.
- 10 years IT systems administrative experience with both Microsoft and Linux platforms.
Proficient understanding of maintenance (patching, STIG, and upgrade processes) on AWS cloud infrastructure.
- Demonstrated experience and/or training in system administration related to ability to manage and operate workloads on AWS systems.
- Demonstrated experience in system administration support and management related to Amazon EKS.
- Demonstrated experience in system administration and supporting development and test teams in AWS and along with an applied understanding of Kubernetes and traditional RHEL servers.
- Kubernetes CKA certification and/or training and two years applied experience on containerized platforms
- A senior level AWS Cloud Systems Operations Administrator should have at least three (3) of the following Trainings or Certifications below and at least two (2) years applied experience with Container Orchestration and/or application deployment.
Four (4) years proven relevant experience may be substituted as applicable to each certification.
- AWS Cloud Practitioner (Foundational)
- AWS SysOps Administrator (Associate)- Kubernetes and Cloud Native Associate (KCNA)- Certified Kubernetes Administrator (CKA)
- Red Hat Certified Engineer (RHCE)
#techjobs #clearance #DODAIRFORCE-CYBER
Minimum Requirements
TCS221, T5, Band 8
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex,...
....Read more...
Type: Permanent Location: San Antonio, US-TX
Salary / Rate: Not Specified
Posted: 2026-06-27 10:12:36
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries as well as scheduling appointments and sending out kits.
- Maintain up-to-date knowledge of CDC Public Response , procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group.
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- Minimum six (6) months customer service/administrative /call center experience required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the written assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience.
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills.
- Experience working with a PC,MS Word and Outlook required.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program updat...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2026-06-27 10:12:33
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries as well as scheduling appointments and sending out kits.
- Maintain up-to-date knowledge of CDC Public Response , procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group.
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- Minimum six (6) months customer service/administrative /call center experience required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the written assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience.
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills.
- Experience working with a PC,MS Word and Outlook required.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program updat...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2026-06-27 10:12:31
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries as well as scheduling appointments and sending out kits.
- Maintain up-to-date knowledge of CDC Public Response , procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group.
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- Minimum six (6) months customer service/administrative /call center experience required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the written assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience.
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills.
- Experience working with a PC,MS Word and Outlook required.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program updat...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2026-06-27 10:12:28
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries as well as scheduling appointments and sending out kits.
- Maintain up-to-date knowledge of CDC Public Response , procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group.
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- Minimum six (6) months customer service/administrative /call center experience required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the written assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience.
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills.
- Experience working with a PC,MS Word and Outlook required.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program updat...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2026-06-27 10:12:25
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries as well as scheduling appointments and sending out kits.
- Maintain up-to-date knowledge of CDC Public Response , procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group.
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- Minimum six (6) months customer service/administrative /call center experience required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the written assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience.
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills.
- Experience working with a PC,MS Word and Outlook required.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program updat...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2026-06-27 10:12:23
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries as well as scheduling appointments and sending out kits.
- Maintain up-to-date knowledge of CDC Public Response , procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group.
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- Minimum six (6) months customer service/administrative /call center experience required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the written assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience.
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills.
- Experience working with a PC,MS Word and Outlook required.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program updat...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2026-06-27 10:12:22
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries as well as scheduling appointments and sending out kits.
- Maintain up-to-date knowledge of CDC Public Response , procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group.
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- Minimum six (6) months customer service/administrative /call center experience required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the written assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience.
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills.
- Experience working with a PC,MS Word and Outlook required.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program updat...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2026-06-27 10:12:22
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries as well as scheduling appointments and sending out kits.
- Maintain up-to-date knowledge of CDC Public Response , procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group.
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- Minimum six (6) months customer service/administrative /call center experience required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the written assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience.
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills.
- Experience working with a PC,MS Word and Outlook required.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program updat...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: Not Specified
Posted: 2026-06-27 10:12:21
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries as well as scheduling appointments and sending out kits.
- Maintain up-to-date knowledge of CDC Public Response , procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group.
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- Minimum six (6) months customer service/administrative /call center experience required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the written assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience.
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills.
- Experience working with a PC,MS Word and Outlook required.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program updat...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2026-06-27 10:12:20
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries as well as scheduling appointments and sending out kits.
- Maintain up-to-date knowledge of CDC Public Response , procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group.
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- Minimum six (6) months customer service/administrative /call center experience required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the written assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience.
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills.
- Experience working with a PC,MS Word and Outlook required.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program updat...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2026-06-27 10:12:17
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries as well as scheduling appointments and sending out kits.
- Maintain up-to-date knowledge of CDC Public Response , procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group.
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- Minimum six (6) months customer service/administrative /call center experience required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the written assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience.
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills.
- Experience working with a PC,MS Word and Outlook required.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program updat...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2026-06-27 10:12:15
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries as well as scheduling appointments and sending out kits.
- Maintain up-to-date knowledge of CDC Public Response , procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group.
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- Minimum six (6) months customer service/administrative /call center experience required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the written assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience.
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills.
- Experience working with a PC,MS Word and Outlook required.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program updat...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: Not Specified
Posted: 2026-06-27 10:12:13
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries as well as scheduling appointments and sending out kits.
- Maintain up-to-date knowledge of CDC Public Response , procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group.
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- Minimum six (6) months customer service/administrative /call center experience required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the written assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience.
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills.
- Experience working with a PC,MS Word and Outlook required.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program updat...
....Read more...
Type: Permanent Location: Dallas, US-TX
Salary / Rate: Not Specified
Posted: 2026-06-27 10:12:10
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries as well as scheduling appointments and sending out kits.
- Maintain up-to-date knowledge of CDC Public Response , procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group.
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- Minimum six (6) months customer service/administrative /call center experience required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the written assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience.
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills.
- Experience working with a PC,MS Word and Outlook required.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program updat...
....Read more...
Type: Permanent Location: Lubbock, US-TX
Salary / Rate: Not Specified
Posted: 2026-06-27 10:12:07
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries as well as scheduling appointments and sending out kits.
- Maintain up-to-date knowledge of CDC Public Response , procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group.
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- Minimum six (6) months customer service/administrative /call center experience required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the written assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience.
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills.
- Experience working with a PC,MS Word and Outlook required.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program updat...
....Read more...
Type: Permanent Location: St. George, US-UT
Salary / Rate: Not Specified
Posted: 2026-06-27 10:12:04
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries as well as scheduling appointments and sending out kits.
- Maintain up-to-date knowledge of CDC Public Response , procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group.
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- Minimum six (6) months customer service/administrative /call center experience required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the written assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience.
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills.
- Experience working with a PC,MS Word and Outlook required.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program updat...
....Read more...
Type: Permanent Location: San Antonio, US-TX
Salary / Rate: Not Specified
Posted: 2026-06-27 10:12:04
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries as well as scheduling appointments and sending out kits.
- Maintain up-to-date knowledge of CDC Public Response , procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group.
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- Minimum six (6) months customer service/administrative /call center experience required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the written assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience.
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills.
- Experience working with a PC,MS Word and Outlook required.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program updat...
....Read more...
Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: Not Specified
Posted: 2026-06-27 10:12:00
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries as well as scheduling appointments and sending out kits.
- Maintain up-to-date knowledge of CDC Public Response , procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group.
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- Minimum six (6) months customer service/administrative /call center experience required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the written assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience.
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills.
- Experience working with a PC,MS Word and Outlook required.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program updat...
....Read more...
Type: Permanent Location: Houston, US-TX
Salary / Rate: Not Specified
Posted: 2026-06-27 10:11:58
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries as well as scheduling appointments and sending out kits.
- Maintain up-to-date knowledge of CDC Public Response , procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group.
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- Minimum six (6) months customer service/administrative /call center experience required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the written assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience.
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills.
- Experience working with a PC,MS Word and Outlook required.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program updat...
....Read more...
Type: Permanent Location: Rapid City, US-SD
Salary / Rate: Not Specified
Posted: 2026-06-27 10:11:55
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries as well as scheduling appointments and sending out kits.
- Maintain up-to-date knowledge of CDC Public Response , procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group.
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- Minimum six (6) months customer service/administrative /call center experience required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the written assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience.
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills.
- Experience working with a PC,MS Word and Outlook required.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program updat...
....Read more...
Type: Permanent Location: Sioux Falls, US-SD
Salary / Rate: Not Specified
Posted: 2026-06-27 10:11:52
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries as well as scheduling appointments and sending out kits.
- Maintain up-to-date knowledge of CDC Public Response , procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group.
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- Minimum six (6) months customer service/administrative /call center experience required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the written assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience.
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills.
- Experience working with a PC,MS Word and Outlook required.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program updat...
....Read more...
Type: Permanent Location: Nashville, US-TN
Salary / Rate: Not Specified
Posted: 2026-06-27 10:11:50
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries as well as scheduling appointments and sending out kits.
- Maintain up-to-date knowledge of CDC Public Response , procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group.
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- Minimum six (6) months customer service/administrative /call center experience required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the written assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience.
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills.
- Experience working with a PC,MS Word and Outlook required.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program updat...
....Read more...
Type: Permanent Location: Charleston, US-SC
Salary / Rate: Not Specified
Posted: 2026-06-27 10:11:49
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries as well as scheduling appointments and sending out kits.
- Maintain up-to-date knowledge of CDC Public Response , procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group.
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- Minimum six (6) months customer service/administrative /call center experience required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the written assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience.
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills.
- Experience working with a PC,MS Word and Outlook required.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program updat...
....Read more...
Type: Permanent Location: Memphis, US-TN
Salary / Rate: Not Specified
Posted: 2026-06-27 10:11:48
