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Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as a Business Systems Analyst.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Review and analyze RFP requirements
• Work with multiple teams to discern scope
• In some cases, analyze current technical environment in comparison to RFP requirements
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements
• Collaborate with developers and subject matter experts to establish scope
• In some cases, elicit scope by hosting meetings
• Use established scoping tools to translate RFP scope and requirements into startup and on-going costs and labor
• Identify and thoroughly document risks, assumptions, and risk mitigation strategies
• Participate in several meetings for each active proposal
• Submit pricing inputs in accordance with each active proposal deadline
• Be able to speak to overall and high-level technical solution and price
• Provide guidance and knowledge of the contact center solution to other teams in solution process
• Assist writers in understanding contact center platform; providing content to share in proposals and reviewing proposal sections
• Track opportunities and attend or host regular pipeline review meetings
• Participate in the development of on-going pricing process improvement
• Act as a pricing subject matter expert
• Participate in scoping and pricing exercises for various internal initiatives
• Develop and maintains technical competency for all core products
• Identifying opportunities for improvement
• Performing cost benefit analysis
• Creating business facing material
• Process documentation and creation
• The ability to understand complex call flows
• Participating in training development and delivery
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Education/Requirements:
• Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunica...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: Not Specified
Posted: 2025-08-11 08:06:37
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Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as a Business Systems Analyst.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Review and analyze RFP requirements
• Work with multiple teams to discern scope
• In some cases, analyze current technical environment in comparison to RFP requirements
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements
• Collaborate with developers and subject matter experts to establish scope
• In some cases, elicit scope by hosting meetings
• Use established scoping tools to translate RFP scope and requirements into startup and on-going costs and labor
• Identify and thoroughly document risks, assumptions, and risk mitigation strategies
• Participate in several meetings for each active proposal
• Submit pricing inputs in accordance with each active proposal deadline
• Be able to speak to overall and high-level technical solution and price
• Provide guidance and knowledge of the contact center solution to other teams in solution process
• Assist writers in understanding contact center platform; providing content to share in proposals and reviewing proposal sections
• Track opportunities and attend or host regular pipeline review meetings
• Participate in the development of on-going pricing process improvement
• Act as a pricing subject matter expert
• Participate in scoping and pricing exercises for various internal initiatives
• Develop and maintains technical competency for all core products
• Identifying opportunities for improvement
• Performing cost benefit analysis
• Creating business facing material
• Process documentation and creation
• The ability to understand complex call flows
• Participating in training development and delivery
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Education/Requirements:
• Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunica...
....Read more...
Type: Permanent Location: Colorado Springs, US-CO
Salary / Rate: Not Specified
Posted: 2025-08-11 08:06:37
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Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as a Business Systems Analyst.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Review and analyze RFP requirements
• Work with multiple teams to discern scope
• In some cases, analyze current technical environment in comparison to RFP requirements
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements
• Collaborate with developers and subject matter experts to establish scope
• In some cases, elicit scope by hosting meetings
• Use established scoping tools to translate RFP scope and requirements into startup and on-going costs and labor
• Identify and thoroughly document risks, assumptions, and risk mitigation strategies
• Participate in several meetings for each active proposal
• Submit pricing inputs in accordance with each active proposal deadline
• Be able to speak to overall and high-level technical solution and price
• Provide guidance and knowledge of the contact center solution to other teams in solution process
• Assist writers in understanding contact center platform; providing content to share in proposals and reviewing proposal sections
• Track opportunities and attend or host regular pipeline review meetings
• Participate in the development of on-going pricing process improvement
• Act as a pricing subject matter expert
• Participate in scoping and pricing exercises for various internal initiatives
• Develop and maintains technical competency for all core products
• Identifying opportunities for improvement
• Performing cost benefit analysis
• Creating business facing material
• Process documentation and creation
• The ability to understand complex call flows
• Participating in training development and delivery
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Education/Requirements:
• Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunica...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: Not Specified
Posted: 2025-08-11 08:06:36
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Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as a Business Systems Analyst.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Review and analyze RFP requirements
• Work with multiple teams to discern scope
• In some cases, analyze current technical environment in comparison to RFP requirements
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements
• Collaborate with developers and subject matter experts to establish scope
• In some cases, elicit scope by hosting meetings
• Use established scoping tools to translate RFP scope and requirements into startup and on-going costs and labor
• Identify and thoroughly document risks, assumptions, and risk mitigation strategies
• Participate in several meetings for each active proposal
• Submit pricing inputs in accordance with each active proposal deadline
• Be able to speak to overall and high-level technical solution and price
• Provide guidance and knowledge of the contact center solution to other teams in solution process
• Assist writers in understanding contact center platform; providing content to share in proposals and reviewing proposal sections
• Track opportunities and attend or host regular pipeline review meetings
• Participate in the development of on-going pricing process improvement
• Act as a pricing subject matter expert
• Participate in scoping and pricing exercises for various internal initiatives
• Develop and maintains technical competency for all core products
• Identifying opportunities for improvement
• Performing cost benefit analysis
• Creating business facing material
• Process documentation and creation
• The ability to understand complex call flows
• Participating in training development and delivery
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Education/Requirements:
• Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunica...
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: Not Specified
Posted: 2025-08-11 08:06:36
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Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as a Business Systems Analyst.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Review and analyze RFP requirements
• Work with multiple teams to discern scope
• In some cases, analyze current technical environment in comparison to RFP requirements
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements
• Collaborate with developers and subject matter experts to establish scope
• In some cases, elicit scope by hosting meetings
• Use established scoping tools to translate RFP scope and requirements into startup and on-going costs and labor
• Identify and thoroughly document risks, assumptions, and risk mitigation strategies
• Participate in several meetings for each active proposal
• Submit pricing inputs in accordance with each active proposal deadline
• Be able to speak to overall and high-level technical solution and price
• Provide guidance and knowledge of the contact center solution to other teams in solution process
• Assist writers in understanding contact center platform; providing content to share in proposals and reviewing proposal sections
• Track opportunities and attend or host regular pipeline review meetings
• Participate in the development of on-going pricing process improvement
• Act as a pricing subject matter expert
• Participate in scoping and pricing exercises for various internal initiatives
• Develop and maintains technical competency for all core products
• Identifying opportunities for improvement
• Performing cost benefit analysis
• Creating business facing material
• Process documentation and creation
• The ability to understand complex call flows
• Participating in training development and delivery
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Education/Requirements:
• Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunica...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: Not Specified
Posted: 2025-08-11 08:06:35
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Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as a Business Systems Analyst.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Review and analyze RFP requirements
• Work with multiple teams to discern scope
• In some cases, analyze current technical environment in comparison to RFP requirements
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements
• Collaborate with developers and subject matter experts to establish scope
• In some cases, elicit scope by hosting meetings
• Use established scoping tools to translate RFP scope and requirements into startup and on-going costs and labor
• Identify and thoroughly document risks, assumptions, and risk mitigation strategies
• Participate in several meetings for each active proposal
• Submit pricing inputs in accordance with each active proposal deadline
• Be able to speak to overall and high-level technical solution and price
• Provide guidance and knowledge of the contact center solution to other teams in solution process
• Assist writers in understanding contact center platform; providing content to share in proposals and reviewing proposal sections
• Track opportunities and attend or host regular pipeline review meetings
• Participate in the development of on-going pricing process improvement
• Act as a pricing subject matter expert
• Participate in scoping and pricing exercises for various internal initiatives
• Develop and maintains technical competency for all core products
• Identifying opportunities for improvement
• Performing cost benefit analysis
• Creating business facing material
• Process documentation and creation
• The ability to understand complex call flows
• Participating in training development and delivery
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Education/Requirements:
• Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunica...
....Read more...
Type: Permanent Location: San Francisco, US-CA
Salary / Rate: Not Specified
Posted: 2025-08-11 08:06:35
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Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as a Business Systems Analyst.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Review and analyze RFP requirements
• Work with multiple teams to discern scope
• In some cases, analyze current technical environment in comparison to RFP requirements
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements
• Collaborate with developers and subject matter experts to establish scope
• In some cases, elicit scope by hosting meetings
• Use established scoping tools to translate RFP scope and requirements into startup and on-going costs and labor
• Identify and thoroughly document risks, assumptions, and risk mitigation strategies
• Participate in several meetings for each active proposal
• Submit pricing inputs in accordance with each active proposal deadline
• Be able to speak to overall and high-level technical solution and price
• Provide guidance and knowledge of the contact center solution to other teams in solution process
• Assist writers in understanding contact center platform; providing content to share in proposals and reviewing proposal sections
• Track opportunities and attend or host regular pipeline review meetings
• Participate in the development of on-going pricing process improvement
• Act as a pricing subject matter expert
• Participate in scoping and pricing exercises for various internal initiatives
• Develop and maintains technical competency for all core products
• Identifying opportunities for improvement
• Performing cost benefit analysis
• Creating business facing material
• Process documentation and creation
• The ability to understand complex call flows
• Participating in training development and delivery
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Education/Requirements:
• Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunica...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2025-08-11 08:06:34
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Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as a Business Systems Analyst.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Review and analyze RFP requirements
• Work with multiple teams to discern scope
• In some cases, analyze current technical environment in comparison to RFP requirements
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements
• Collaborate with developers and subject matter experts to establish scope
• In some cases, elicit scope by hosting meetings
• Use established scoping tools to translate RFP scope and requirements into startup and on-going costs and labor
• Identify and thoroughly document risks, assumptions, and risk mitigation strategies
• Participate in several meetings for each active proposal
• Submit pricing inputs in accordance with each active proposal deadline
• Be able to speak to overall and high-level technical solution and price
• Provide guidance and knowledge of the contact center solution to other teams in solution process
• Assist writers in understanding contact center platform; providing content to share in proposals and reviewing proposal sections
• Track opportunities and attend or host regular pipeline review meetings
• Participate in the development of on-going pricing process improvement
• Act as a pricing subject matter expert
• Participate in scoping and pricing exercises for various internal initiatives
• Develop and maintains technical competency for all core products
• Identifying opportunities for improvement
• Performing cost benefit analysis
• Creating business facing material
• Process documentation and creation
• The ability to understand complex call flows
• Participating in training development and delivery
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Education/Requirements:
• Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunica...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: Not Specified
Posted: 2025-08-11 08:06:34
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Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as a Business Systems Analyst.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Review and analyze RFP requirements
• Work with multiple teams to discern scope
• In some cases, analyze current technical environment in comparison to RFP requirements
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements
• Collaborate with developers and subject matter experts to establish scope
• In some cases, elicit scope by hosting meetings
• Use established scoping tools to translate RFP scope and requirements into startup and on-going costs and labor
• Identify and thoroughly document risks, assumptions, and risk mitigation strategies
• Participate in several meetings for each active proposal
• Submit pricing inputs in accordance with each active proposal deadline
• Be able to speak to overall and high-level technical solution and price
• Provide guidance and knowledge of the contact center solution to other teams in solution process
• Assist writers in understanding contact center platform; providing content to share in proposals and reviewing proposal sections
• Track opportunities and attend or host regular pipeline review meetings
• Participate in the development of on-going pricing process improvement
• Act as a pricing subject matter expert
• Participate in scoping and pricing exercises for various internal initiatives
• Develop and maintains technical competency for all core products
• Identifying opportunities for improvement
• Performing cost benefit analysis
• Creating business facing material
• Process documentation and creation
• The ability to understand complex call flows
• Participating in training development and delivery
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Education/Requirements:
• Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunica...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: Not Specified
Posted: 2025-08-11 08:06:34
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Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as a Business Systems Analyst.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Review and analyze RFP requirements
• Work with multiple teams to discern scope
• In some cases, analyze current technical environment in comparison to RFP requirements
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements
• Collaborate with developers and subject matter experts to establish scope
• In some cases, elicit scope by hosting meetings
• Use established scoping tools to translate RFP scope and requirements into startup and on-going costs and labor
• Identify and thoroughly document risks, assumptions, and risk mitigation strategies
• Participate in several meetings for each active proposal
• Submit pricing inputs in accordance with each active proposal deadline
• Be able to speak to overall and high-level technical solution and price
• Provide guidance and knowledge of the contact center solution to other teams in solution process
• Assist writers in understanding contact center platform; providing content to share in proposals and reviewing proposal sections
• Track opportunities and attend or host regular pipeline review meetings
• Participate in the development of on-going pricing process improvement
• Act as a pricing subject matter expert
• Participate in scoping and pricing exercises for various internal initiatives
• Develop and maintains technical competency for all core products
• Identifying opportunities for improvement
• Performing cost benefit analysis
• Creating business facing material
• Process documentation and creation
• The ability to understand complex call flows
• Participating in training development and delivery
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Education/Requirements:
• Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunica...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: Not Specified
Posted: 2025-08-11 08:06:33
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Description & Requirements
Maximus is looking for a Bilingual Outreach Counselor for Tarrant County, TX.
This important position provides effective customer service via telephone and in person to clients and community members regarding the selection, enrollment, and eligibility requirements for various Texas Health and Social Service programs.
In this role you will help to identify, develop, and build relationships with community, state, and faith-based organizations to enhance our presence in the community by utilizing excellent in-depth knowledge of enrollment requirements, program information, and policies.
Why Join Maximus?
- • Competitive Compensation - Quarterly bonuses based on performance included!
- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.
Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- • Paid Time Off Package - Enjoy PTO, Holidays, and sick leave.
- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- • Tuition Reimbursement - Invest in your ongoing education and development.
- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
Essential Duties and Responsibilities:
- Interface with and refer complaints and/or inquiries to the appropriate departments, agencies, advocates, and/or client representatives.
- Maintain updated knowledge of managed care as it relates to client supported programs.
- Meet the established processing guidelines, protocols and contract requirements related to complaint processing and the handling of PHI/PII.
- Assist consumers in enrolling, disenrolling, and transferring into health plans, when appropriate.
- Perform other duties as may be assigned by the Complaint Unit Supervisor and/or Project Management.
- Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position.
- Conducts outreach including phone calls, home visits, and community presentations in the field in accordance with project policy and procedures (50% of the time).
Solely responsible for a specific geographic area and related tasks for that area.
Travels independently using proper safety precautions.
- Conducts one-on-one and group outreach presentations to recipients and community members within a specific territory or initiative.
The work environment varies and is mobile.
- Presents program education and enrollment options to recipients to encourage recipient action.
Presents managed care options to recipients and assists them in using their health c...
....Read more...
Type: Permanent Location: Fort Worth, US-TX
Salary / Rate: Not Specified
Posted: 2025-08-11 08:06:33
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Description & Requirements
Maximus is looking to fill a Bilingual Non-Surge Supervisor position.
This position supports our CDC INFO program.
The supervisor role specializes in supervising and evaluating customer service teams to ensure adherence to quality standards.
It includes providing coaching and development opportunities, managing confidential information, and driving operational efficiency in fast-paced, deadline-oriented environments.
This role requires fluency in both English and Spanish, including the ability to read, write, and speak both languages.
*
*
*Must be available to work Monday - Friday shift 11:30am-8pm EST.
*
*
*
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Essential Duties and Responsibilities:
- Supervise the work of customer service representatives to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, perfo...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2025-08-11 08:06:32
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Description & Requirements
Maximus is looking to fill a Bilingual Non-Surge Supervisor position.
This position supports our CDC INFO program.
The supervisor role specializes in supervising and evaluating customer service teams to ensure adherence to quality standards.
It includes providing coaching and development opportunities, managing confidential information, and driving operational efficiency in fast-paced, deadline-oriented environments.
This role requires fluency in both English and Spanish, including the ability to read, write, and speak both languages.
*
*
*Must be available to work Monday - Friday shift 11:30am-8pm EST.
*
*
*
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Essential Duties and Responsibilities:
- Supervise the work of customer service representatives to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, perfo...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2025-08-11 08:06:32
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Description & Requirements
Maximus is looking to fill a Bilingual Non-Surge Supervisor position.
This position supports our CDC INFO program.
The supervisor role specializes in supervising and evaluating customer service teams to ensure adherence to quality standards.
It includes providing coaching and development opportunities, managing confidential information, and driving operational efficiency in fast-paced, deadline-oriented environments.
This role requires fluency in both English and Spanish, including the ability to read, write, and speak both languages.
*
*
*Must be available to work Monday - Friday shift 11:30am-8pm EST.
*
*
*
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Essential Duties and Responsibilities:
- Supervise the work of customer service representatives to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, perfo...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2025-08-11 08:06:31
-
Description & Requirements
Maximus is looking to fill a Bilingual Non-Surge Supervisor position.
This position supports our CDC INFO program.
The supervisor role specializes in supervising and evaluating customer service teams to ensure adherence to quality standards.
It includes providing coaching and development opportunities, managing confidential information, and driving operational efficiency in fast-paced, deadline-oriented environments.
This role requires fluency in both English and Spanish, including the ability to read, write, and speak both languages.
*
*
*Must be available to work Monday - Friday shift 11:30am-8pm EST.
*
*
*
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Essential Duties and Responsibilities:
- Supervise the work of customer service representatives to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, perfo...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2025-08-11 08:06:31
-
Description & Requirements
Maximus is looking to fill a Bilingual Non-Surge Supervisor position.
This position supports our CDC INFO program.
The supervisor role specializes in supervising and evaluating customer service teams to ensure adherence to quality standards.
It includes providing coaching and development opportunities, managing confidential information, and driving operational efficiency in fast-paced, deadline-oriented environments.
This role requires fluency in both English and Spanish, including the ability to read, write, and speak both languages.
*
*
*Must be available to work Monday - Friday shift 11:30am-8pm EST.
*
*
*
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Essential Duties and Responsibilities:
- Supervise the work of customer service representatives to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, perfo...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2025-08-11 08:06:31
-
Description & Requirements
Maximus is looking to fill a Bilingual Non-Surge Supervisor position.
This position supports our CDC INFO program.
The supervisor role specializes in supervising and evaluating customer service teams to ensure adherence to quality standards.
It includes providing coaching and development opportunities, managing confidential information, and driving operational efficiency in fast-paced, deadline-oriented environments.
This role requires fluency in both English and Spanish, including the ability to read, write, and speak both languages.
*
*
*Must be available to work Monday - Friday shift 11:30am-8pm EST.
*
*
*
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Essential Duties and Responsibilities:
- Supervise the work of customer service representatives to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, perfo...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2025-08-11 08:06:30
-
Description & Requirements
Maximus is looking to fill a Bilingual Non-Surge Supervisor position.
This position supports our CDC INFO program.
The supervisor role specializes in supervising and evaluating customer service teams to ensure adherence to quality standards.
It includes providing coaching and development opportunities, managing confidential information, and driving operational efficiency in fast-paced, deadline-oriented environments.
This role requires fluency in both English and Spanish, including the ability to read, write, and speak both languages.
*
*
*Must be available to work Monday - Friday shift 11:30am-8pm EST.
*
*
*
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Essential Duties and Responsibilities:
- Supervise the work of customer service representatives to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, perfo...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2025-08-11 08:06:30
-
Description & Requirements
Maximus is looking to fill a Bilingual Non-Surge Supervisor position.
This position supports our CDC INFO program.
The supervisor role specializes in supervising and evaluating customer service teams to ensure adherence to quality standards.
It includes providing coaching and development opportunities, managing confidential information, and driving operational efficiency in fast-paced, deadline-oriented environments.
This role requires fluency in both English and Spanish, including the ability to read, write, and speak both languages.
*
*
*Must be available to work Monday - Friday shift 11:30am-8pm EST.
*
*
*
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Essential Duties and Responsibilities:
- Supervise the work of customer service representatives to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, perfo...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2025-08-11 08:06:29
-
Description & Requirements
Maximus is looking to fill a Bilingual Non-Surge Supervisor position.
This position supports our CDC INFO program.
The supervisor role specializes in supervising and evaluating customer service teams to ensure adherence to quality standards.
It includes providing coaching and development opportunities, managing confidential information, and driving operational efficiency in fast-paced, deadline-oriented environments.
This role requires fluency in both English and Spanish, including the ability to read, write, and speak both languages.
*
*
*Must be available to work Monday - Friday shift 11:30am-8pm EST.
*
*
*
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Essential Duties and Responsibilities:
- Supervise the work of customer service representatives to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, perfo...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2025-08-11 08:06:29
-
Description & Requirements
Maximus is looking to fill a Bilingual Non-Surge Supervisor position.
This position supports our CDC INFO program.
The supervisor role specializes in supervising and evaluating customer service teams to ensure adherence to quality standards.
It includes providing coaching and development opportunities, managing confidential information, and driving operational efficiency in fast-paced, deadline-oriented environments.
This role requires fluency in both English and Spanish, including the ability to read, write, and speak both languages.
*
*
*Must be available to work Monday - Friday shift 11:30am-8pm EST.
*
*
*
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Essential Duties and Responsibilities:
- Supervise the work of customer service representatives to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, perfo...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2025-08-11 08:06:28
-
Description & Requirements
Maximus is looking to fill a Bilingual Non-Surge Supervisor position.
This position supports our CDC INFO program.
The supervisor role specializes in supervising and evaluating customer service teams to ensure adherence to quality standards.
It includes providing coaching and development opportunities, managing confidential information, and driving operational efficiency in fast-paced, deadline-oriented environments.
This role requires fluency in both English and Spanish, including the ability to read, write, and speak both languages.
*
*
*Must be available to work Monday - Friday shift 11:30am-8pm EST.
*
*
*
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Essential Duties and Responsibilities:
- Supervise the work of customer service representatives to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, perfo...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: Not Specified
Posted: 2025-08-11 08:06:28
-
Description & Requirements
Maximus is looking to fill a Bilingual Non-Surge Supervisor position.
This position supports our CDC INFO program.
The supervisor role specializes in supervising and evaluating customer service teams to ensure adherence to quality standards.
It includes providing coaching and development opportunities, managing confidential information, and driving operational efficiency in fast-paced, deadline-oriented environments.
This role requires fluency in both English and Spanish, including the ability to read, write, and speak both languages.
*
*
*Must be available to work Monday - Friday shift 11:30am-8pm EST.
*
*
*
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Essential Duties and Responsibilities:
- Supervise the work of customer service representatives to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, perfo...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: Not Specified
Posted: 2025-08-11 08:06:27
-
Description & Requirements
Maximus is looking to fill a Bilingual Non-Surge Supervisor position.
This position supports our CDC INFO program.
The supervisor role specializes in supervising and evaluating customer service teams to ensure adherence to quality standards.
It includes providing coaching and development opportunities, managing confidential information, and driving operational efficiency in fast-paced, deadline-oriented environments.
This role requires fluency in both English and Spanish, including the ability to read, write, and speak both languages.
*
*
*Must be available to work Monday - Friday shift 11:30am-8pm EST.
*
*
*
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Essential Duties and Responsibilities:
- Supervise the work of customer service representatives to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, perfo...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2025-08-11 08:06:27
-
Description & Requirements
Maximus is looking to fill a Bilingual Non-Surge Supervisor position.
This position supports our CDC INFO program.
The supervisor role specializes in supervising and evaluating customer service teams to ensure adherence to quality standards.
It includes providing coaching and development opportunities, managing confidential information, and driving operational efficiency in fast-paced, deadline-oriented environments.
This role requires fluency in both English and Spanish, including the ability to read, write, and speak both languages.
*
*
*Must be available to work Monday - Friday shift 11:30am-8pm EST.
*
*
*
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Essential Duties and Responsibilities:
- Supervise the work of customer service representatives to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, perfo...
....Read more...
Type: Permanent Location: Lubbock, US-TX
Salary / Rate: Not Specified
Posted: 2025-08-11 08:06:26
