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The Trade and Working Capital Client Service Group is responsible for managing and facilitating the unique and complex service needs of Global Trades client base.
Service is delivered in a team-based model with key locations in the US, Latin America, Europe, the Middle East and Asia.
You will use communication and relationship management skills to ensure an exceptional level of client satisfaction.
You will be responsible for various customer service and relationship management activities related to Global Trade Products.
You will serve as the primary point of service contact for each client within your assigned portfolio.
You will manage client relationships, maintain Letter of Credit requests, resolve customer's inquiries, prepare account documentation, and manage internal project initiatives for your portfolio of clients.
Additionally, you will be expected, over time, to be able to identify products and services that may benefit clients and improve overall relationship profitability.
You will also participate in joint client calls with Bankers and Trade Sales Officers both in person and over the phone.
Job responsibilities:
* Manage dedicated client portfolio having frequent interactions with internal/external clients, working with various areas of the bank for client resolution, and monitoring Service Queues
* Negotiate new or existing transactions with clients, external legal advisors, banking and credit teams supporting Letter of Credit Transactions
* Provide timely follow-up to clients, and be accountable for client satisfaction through the ownership of the problem
* Resolve issues by identifying underlying or hidden problems and patterns
* Build knowledge of Trade products and services focusing on Letters of Credit
* Serve as a liaison between the Relationship team, Operations, Treasury Management, Sales and Implementations to provide the best service to the client, your department, and the firm
* Identify and control risk to prevent fraudulent account behavior and potential fraud exposure
* Prioritize daily workload to maximize productivity utilizing time management and organizational skills
* Follow all established policies, procedures and practices
* Project a confident and professional presence to our clients, other bank departments and the community
* Work independently with supervision and escalate complex issues as necessary to resolve customer requests in a timely manner
Required qualifications, capabilities and skills:
* 2+ years of experience in customer service, operations, sales or portfolio management experience
* Strong focus on client satisfaction and the building of excellent relationships with our customers
* Excellent communication skills with strong organizational and multi-tasking abilities
* Comfortable working within tight deadlines
* Proficient PC skills including Word, Excel and PowerPoint
* Relentless and versatile learner ...
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Type: Permanent Location: Chicago, US-IL
Salary / Rate: Not Specified
Posted: 2024-10-24 08:35:23
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See Attached
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.
We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location.
Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions.
We also offer a range of benefits and programs to meet employee needs, based on eligibility.
These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.
Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.
We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
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Type: Permanent Location: Jacksonville, US-FL
Salary / Rate: Not Specified
Posted: 2024-10-24 08:35:23
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Embrace the challenge of steering complex tech projects, fostering growth and technical excellence in a dynamic environment.
As a Technical Project Manager II at JPMorgan Chase within the Employee Platforms (EP), Workforce Data and Analytics team you will play a pivotal role in leading complex technology projects and programs that drive business goals and enhance the firm's technological capabilities.
you will be part of data engineering organization delivering data product offerings across HR, Employee Experience, CAO and EP.
Utilize your technology project discipline to help foster data, analytics, applications, technical processes, and product management to deliver projects and initiatives, assisting leadership to make key decisions, drive innovation and solution delivery.
Analytical reasoning and adaptability skills will enable you to navigate through ambiguity and embrace change.
By fostering productive relationships with stakeholders and clients, you will contribute to the firm's overall growth and success.
Your excellent communication skills and ability to influence others will be crucial in driving mutually beneficial outcomes and managing risks in line with the firm's policies and practices.
You will leverage your broad knowledge of technical principles and practices to develop innovative solutions, while effectively managing resources, budgets, and cross-functional teams.
As this role is in technology, looking for resources open and amenable to data and software engineering career experience, progression overtime.
Job responsibilities
* Analyze and breakdown complex business, technical, and operational objectives into manageable tasks and activities, applying critical thinking and problem-solving skills
* Contribute to the development and implementation of technical solutions, including identifying key technologies or platforms that can solve business goals and managing vendor relations
* Support the optimization of allocated resources, including people, budget, and technology, to effectively plan, schedule, and progress project and/or program initiatives
* Participate in stakeholder management, fostering productive working relationships with cross-functional teams and clients to drive mutually beneficial outcomes
* Assist in risk management by making informed decisions in line with the firm's risk management practices and policies, ensuring project success and compliance
Required qualifications, capabilities, and skills
* Compute Science Degree with Software/Data Engineering education
* 1 year of experience or equivalent expertise in technical delivery spanning engineering and technology projects
* Proven ability to utilize analytical reasoning and problem-solving techniques to break down objectives into manageable tasks
* Demonstrated technical proficiency and experience with relevant platforms and software tools/technologies
* Experience in resource optimization and/or resource...
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Type: Permanent Location: Jersey City, US-NJ
Salary / Rate: Not Specified
Posted: 2024-10-24 08:35:22
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You belong to the top echelon of talent in your field.
At one of the world's most iconic financial institutions, where infrastructure is of paramount importance, you can play a pivotal role.
As an Infrastructure Engineer III at JPMorgan Chase within the Infrastructure Platforms, Database Management space, you utilize strong knowledge of software, applications, and technical processes within the infrastructure engineering discipline.
Apply your technical knowledge and problem-solving methodologies across multiple applications of moderate scope.
Job responsibilities
* Applies technical knowledge and problem-solving methodologies to projects of moderate scope, with a focus on improving the data and systems running at scale, and ensures end to end monitoring of applications
* Resolves most nuances and determines appropriate escalation path
* Executes conventional approaches to build or break down technical problems
* Drives the daily activities supporting the standard capacity process applications
* Partners with application and infrastructure teams to identify potential capacity risks and govern remediation statuses
* Considers upstream/downstream data and systems or technical implications
* Accountable for making significant decisions for a project consisting of multiple technologies and applications
* Adds to team culture of diversity, equity, inclusion, and respect
Required qualifications, capabilities, and skills
* Formal training or certification on infrastructure engineering concepts and 3+ years applied experience
* Strong knowledge of one or more infrastructure disciplines such as hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience, and performance assessments
* Experience with SQL Version 2016/2017/2019/2022 and exposure to MSSQL on Linux.
* Solid skills in database performance tuning, optimizing queries and stored procedures
* Strong experience with SQL Server clusters with multiple nodes on each cluster, mirroring, logshipping, Always-on and other methods of disaster recovery
* Software development experience in one or more general purpose programming languages: Python, SQL Scripting, Powershell Scripting and/or Perl/YAML
* Strong critical thinking, problem solving and communication skills
Preferred qualifications, capabilities, and skills
* Migration of SQL Server databases to/from on-prem to Public Cloud and administrating MSSQL DB's in Public Cloud
* Understanding of the software development lifecycle, including Agile development methodology
* Demonstrated ability to implement automated process to improve database system reliability
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients...
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Type: Permanent Location: Houston, US-TX
Salary / Rate: Not Specified
Posted: 2024-10-24 08:35:20
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Bring your expertise to JPMorgan Chase.
As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient.
You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities.
Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class.
As a Fraud Risk Strategy Analytics - Vice President in the Consumer & Business Banking (CBB) Risk Management group, you will be responsible for strategy & analytics related to various De-Risking and Controls agenda initiatives within the connected commerce digital and non-digital channels..
This role requires providing high level analytic support for complex projects that require sophisticated data analytics on large datasets.
This is an exciting opportunity to work on high impact strategy initiatives as they become the key focus of the firm and across the financial services industry.
You will excel at creative thinking and problem solving; be self-motivated, confident and ready to work in a fast-paced, energetic environment.
The ideal candidate will have extensive experience in fraud risk strategy & analytics, a deep understanding of authentication processes, and a proactive approach to safeguarding the bank's assets and reputation.
Job Responsibilities
* Develop and implement comprehensive authentication fraud risk strategies for digital payments, branch, and call center channels.
* Identify emerging fraud trends and develop proactive measures to mitigate risks.
* Collaborate with senior leadership to align fraud risk strategies with overall business objectives.
* Monitor and analyze fraud incidents to identify patterns and recommend corrective actions.
* Utilize advanced analytics and data-driven approaches to detect and prevent authentication fraud.
* Develop and maintain fraud detection strategies.
* Generate regular reports and dashboards to communicate fraud risk metrics and trends to stakeholders.
* Work closely with product, operations, compliance, and other departments to ensure effective fraud prevention measures.
* Stay updated on the latest fraud detection technologies and industry best practices.
* Drive innovation in fraud risk strategies through continuous improvement initiatives.
Required qualifications, capabilities, and skills
* Master's/Bachelor's degree in a quantitative or business discipline from an accredited college/university required
* 5+ years of experience in analytics space.
* 2+ years of SAS programming experience (PC, UNIX or mainframe).
* Proven ability to evaluate the business climate, anticipate change and develop compensating strategies/vision.
* Demonstrated leadership in applying analytics to efficiently and pragmatically solve ...
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Type: Permanent Location: Columbus, US-OH
Salary / Rate: Not Specified
Posted: 2024-10-24 08:35:19
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We have an obsession for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion.
Using the latest banking solutions combined with cutting-edge financial technology and the most welcoming and friendly service, you will be front and center representing our brand and culture.
You will have the opportunity to help people experience our Customer Promise - helping people make the most of their money so they can make the most of their lives, by providing education and advice tailored to suit their financial needs.
As an Associate Banker- Market Expansion in Branch Banking, you will contribute significantly to the success of the branch by delivering exceptional customer experiences.
You will build long-lasting relationships with clients by sharing product knowledge and solutions as well as introducing them to our licensed bankers.
Job responsibilities
* Engages clients as they enter the branch by welcoming them and making them feel appreciated including managing lobby traffic, checking clients into the waiting queue, and scheduling/canceling client meetings
* Performs branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures and performing account origination for consumer clients
* Provides proactive client outreach to gauge success and offer new tools to help them meet their consumer banking and investment goals
* Champions new Associate Banker skills such as tablet utilization, account opening, and other key initiatives, helping Associate Bankers as they learn
* Educates clients on the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs to complete their banking needs whenever, wherever, and however they want
* Shares best practices across the supported branches to deliver a strong controls environment and exceptional customer experience
Required qualifications, capabilities, and skills
* 6+ months of customer service experience
* High school diploma or GED equivalent
Preferred qualifications, capabilities, and skills
* Ability to make personal connections, engage customers, and remain courteous and professional in a team environment while quickly and accurately learn products, services, and procedures
* Professional, interpersonal, thorough, detailed oriented, and organized with follow-up skills
* Strong desire and ability to influence, educate, and connect customers to technology
* Cash handling experience
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Our mission is to create engaged, lifelong relationships and put our customers at the h...
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Type: Permanent Location: Brentwood, US-TN
Salary / Rate: Not Specified
Posted: 2024-10-24 08:35:18
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Are you passionate about using data to accelerate product development, drive business growth, and improve the Chase customer experience? Then this is the right fit for you.
As an successful Vice President Data Owner Lead in Consumer Community Banking "ATM/BWTS" product team , you will be important to the firm's agenda of enabling the business to drive faster innovation through the use of its data by ensuring that data is clearly documented, of good quality and well-protected.
In this role you will be responsible for all data that is created, provisioned, or consumed in one or more business applications, and which may support business objectives, advanced analytics, business operations, and reporting functions.
You will serve as subject matter experts to help define and classify data critical to their business area.
You will also collaborate with technology and business partners to ensure that required data is delivered in a manner consistent with the quality and safety requirements of the business.
In support of these functions, you will be responsible for executing processes and procedures that identify, monitor, and mitigate data risks throughout the data life cycle in compliance with Firmwide policies and standards.
Job Responsibilities :
* Create plans on how to develop and deliver data for their business area to support business operations, strategic objectives, and advanced analytics
* Work with key partners across products, processes, and analytics functions to Identify, define and classify the scope of data critical to their business area.
* Serve as a subject matter expert with multiple stakeholders to drive a strong understanding of the data and its use in their business area and across lines of business and functions.
* Document requirements for the content and quality of data for their business area, and coordinate with technology and business partners to deliver requirements
* Develop processes and procedures in the product management lifecycle.
Identify, monitor, and mitigate data risks across the data lifecycle in their business area, include risks related to data protection, retention and destruction, storage, use, and quality
* Partner with technology and business resources to resolve identified data issues in a timely and consistent manner
* Manage direct or matrixed staff to execute data-related tasks
Required Qualifications, capabilities, and skills :
* Bachelor's degree with 6+ years of related experience
* Expertise in data technologies such as data warehousing, data management & governance, data integration, big data, business intelligence, and machine learning
* Understanding of business products, processes, and associated data.
* Experience with risk and control requirements
* Excellent interpersonal & communication skills
* Good business acumen and strategic thinking
Preferred Qualifications, capabilities, and skills :
* Master's degree preferre...
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Type: Permanent Location: Plano, US-TX
Salary / Rate: Not Specified
Posted: 2024-10-24 08:35:18
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As the Head of Field Advisory & Practice Management, Executive Director within J.P.
Morgan Private Client, you will lead a center of excellence for Relationship Managers.
Your responsibilities will include creating and implementing talent acquisition strategies, conducting client advisory and sales training, and managing the onboarding process for new Relationship Managers.
Additionally, you will be in charge of developing a home-grown Relationship Manager program.
You will also supervise the training strategy and programming for Regional Relationship Managers and Client Experience Specialists.
Job responsibilities
* Provide insight and execute strategies to attract and retain top client management talent to serve the affluent market at scale
* Work closely with Field Leaders and Relationship Managers to design and deploy effective training and development strategies resulting in exceptional client outcomes and consistent business growth
* Create programmatic strategies and infrastructure to execute Relationship Manager recruiting, development, and retention that Field Leaders can deploy in their respective regions and markets
* Help train-the-trainers (Regional Relationship Managers) to deliver coaching and programming at scale
* Develop high impact programing resulting in exceptional relationship managers able to build successful businesses through client acquisition and deepening existing client relationships
* Create and oversee a thorough end-to-end Relationship Manager onboarding program that includes knowledge and skill development, practice management, and all controls-related processes and requirements (e.g., licensing)
Required qualifications, skills, and capabilities
* At least 10 years financial services experience with a strong consultative background
* Deep knowledge of affluent market and key drivers of client management success
* Able to design and operationalize business strategies that can be tracked, measured and that adhere to all applicable controls
* Exceptional communication skills, effective in presenting recommendations to senior management and capable of influencing multiple stakeholders
* Proactive; takes initiative to identify solutions; executes with a sense of urgency
* Excellent relationship management skills and ability to navigate a large, complex organization
* Intellectually curious, client first mindset, team-oriented, and high energy level with passion for driving quantifiable business results
* Team leadership and proven ability to attract, develop and retain top talent
* Experience anticipating and proactively addressing senior management concerns
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Our mission is to create engaged, lifelong relationships and put our customers at the heart of everyth...
....Read more...
Type: Permanent Location: New York, US-NY
Salary / Rate: Not Specified
Posted: 2024-10-24 08:35:17
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Company
Federal Reserve Bank of Minneapolis
Would you like to use your financial analysis experience to contribute to a mission-driven organization that values your perspectives? Our Treasury Services department acts as a fiscal agent for the U.S.
Treasury and collaborates with various agencies to provide services to its customers.
As an experienced financial analyst, you’ll have an opportunity to perform meaningful work, partner with a wide variety of individuals, and continue your professional development.
Responsibilities
* Understand and implement key processes (i.e., Budgets, Forecasting, Fiscal Agent Planning, etc.) within the scope of role and Treasury Services functions.
* Partner closely with Treasury Services Division leadership to develop, monitor and manage expenses (budgets/forecasts), including recommendations to address constraints or emerging risks.
* Establish strong and effective working relationships with leaders, stakeholders, business partners, and vendors to deliver high-quality results supporting day-to-day business and strategic efforts
* Research, select, and compile financial data from multiple sources to support the needs of the Treasury Services Department and to provide management with definitive decision-making data and advice.
* Provide inputs for critical business development opportunities, business cases, vendor contracts, or other critical financial documents and data such as Fiscal and FRS governance and fiscal agent plans.
* Utilize a variety of software systems and applications to coordinate and prepare financial information, business plans, reports, and projections with various degrees of complexity.
* Implement activities and deliverables for various Treasury Services projects and activities including year-end salary administration and management.
* Define, develop and document financial and budgeting processes and revises procedures and processes as the business and department needs evolve.
* Monitor, maintain and verify compliance with applicable new and existing policies, procedures, controls and standards.
* Utilize sound judgment, remains objective, and always maintains confidentiality.
Qualifications:
* Bachelor's degree in accounting, finance or related fields, or equivalent combination of education and experience.
* Minimum of two years of financial analysis, budgeting, forecasting and/or related experience.
(Four years of experience required for level III.)
* Demonstrated strong oral, written, and interpersonal communication skills.
* Previous experience with data analytics and visualization preferred.
* Project management experience preferred.
* Must a U.S.
citizen or lawful permanent resident alien with at least three years of legal residency.
Additional Information:
*Salary range for level II is $60,600-75,777-90,900.
Salary range for level III is $75,600-94,496-113,400.
Salary offer will be based o...
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Type: Permanent Location: Minneapolis, US-MN
Salary / Rate: 90000
Posted: 2024-10-24 08:35:15
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We have an obsession for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion.
Using the latest banking solutions combined with cutting-edge financial technology and the most welcoming and friendly service, you'll be front and center representing our brand and culture.
You will have the opportunity to help people experience our Customer Promise -- helping people make the most of their money so they can make the most of their lives, by providing education and advice tailored to suit their financial needs.
As a Branch Manager in Branch Banking, you will ensure the branch meets and exceeds customer expectations and will create a customer-obsessed culture in the branch.
You will direct all aspects of branch operations, grow the deposits and investments of the branch and coach bankers and associate bankers.
You will also be responsible for creating an environment that influences the use of technology to meet the customers' needs of today and the future, you will collaborate with our partners in Chase Wealth Management, Business Banking and Home Lending to provide a seamless experience for our customers.
Job responsibilities
* Acts as the standard bearer of Chase and creates a world-class customer experience
* Educates clients on how to use our digital platforms to bank and invest when, where, and how they want
* Builds partnerships with local businesses to build the brand in the local market area through strong community involvement
* Creates an environment that encourages team members to provide an exceptional customer experience and a dynamic and engaging culture
* Actively identify, coach, develop, motivate, and support employees so that they can provide superior service to every customer
* Promotes a strong control environment to evaluate, manage, and conduct new and existing business by adhering to risk/control expectations, procedures, and processes
* Leverages and understands the generated Branch Scorecard to identify strategies to successfully grow deposits & investments for the branch
Required qualifications, capabilities, and skills
* Ability to set the tone of the branch to provide an exceptional customer experience and a dynamic, engaging culture
* Outstanding leadership experience, with a proven, successful record of coaching and empowering employees to improved results
* Ability to organize and manage competing priorities effectively across branch locations and develop plans for growth
* Experience creating and maintaining a strong risk and control environment with demonstrated commitment to operational integrity and policies
* High school degree, GED, or foreign equivalent
* Ability to work branch hours including weekends and evenings
Preferred qualifications, capabilities, and skills
...
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Type: Permanent Location: Saint Augustine, US-FL
Salary / Rate: Not Specified
Posted: 2024-10-24 08:35:15
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Elevate your career and decode complex data patterns and craft influential dashboards.
Construct and execute plans for data migration for dashboard and automation tool use.
Engage with a visionary team, translating intricate stakeholder needs into transformative insights.
As a Data Operations Senior Associate in Commercial and Investment Bank - Middle Office, you conduct independent analysis to uncover patterns leading to new questions and solutions through data collection, integrity, utilization, requirements, and analysis.
You apply your technical knowledge and problem-solving methodologies across multiple applications of moderate scope.
Use your elevated technical skills to support the design and development of metrics reporting and dashboards to enable Operations Management to execute their strategic objectives and ensure conformance with all controls, policies, and procedures.
Job Responsibilities:
* Execute data migration efforts, ensuring seamless integration and minimal disruption to business operations.
* Develop and maintain ETL processes to support data migration and integration.
* Create and maintain dashboards and reports using tools like Qlik, Tableau, and Power BI to provide insights to business stakeholders.
* Collaborate with business units to understand functional requirements and reporting needs, translating them into technical and data requirements, and delivering actionable insights.
* Implement data quality checks and validation processes to ensure data accuracy and reliability.
* Provide technical expertise and support for data-related projects and initiatives.
* Troubleshoot and resolve data issues in a timely manner.
* Maintain detailed documentation of data processes, systems, and workflows, ensuring adherence to regulatory requirements and company standards.
Required Qualifications, Capabilities, and Skills:
* Possess 3-5 years of experience in data operations, data migration, and data visualization.
* Demonstrate proven experience with data migration projects and tools.
* Exhibit a strong understanding of data warehousing and data modeling concepts.
* Show familiarity with ETL processes and tools, including Python, Alteryx, Snowflake, and AWS environments.
* Display proficiency in data analysis tools such as SQL, Python, Tableau, and Power BI.
* Apply strong analytical and problem-solving skills with high attention to detail.
* Communicate complex data insights effectively to non-technical stakeholders through excellent verbal and written skills.
* Manage multiple projects and meet deadlines efficiently.
* Operate as a strong team player with the ability to work collaboratively in a cross-functional environment.
Preferred Qualifications, Capabilities, and Skills:
* Bachelor's degree.
* Knowledge of query writing and execution using data analysis tools.
* Certification in Data Technology, Agile, or other project ma...
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Type: Permanent Location: Plano, US-TX
Salary / Rate: Not Specified
Posted: 2024-10-24 08:35:14
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We have an obsession for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion.
Using the latest banking solutions, combined with cutting-edge financial technology and the most welcoming and friendly service, you'll be front and center representing our brand and culture.
You will have the opportunity to help people experience our Customer Promise -- helping people make the most of their money so they can make the most of their lives by providing education and advice tailored to suit their financial needs.
As a Branch Manager in Branch Banking, you will ensure the branch will meet and exceed customer expectations and will create a customer-obsessed culture in the branch.
You will direct all aspects of branch operations, grow the deposits and investments of the branch, and coach bankers and associate bankers.
You will also be responsible for creating an environment that influences the use of technology to meet the customers' needs of today and the future through collaboration with our partners in Chase Wealth Management, Business Banking, and Home Lending to provide a seamless experience for our customers.
Job responsibilities
* Acts as the standard bearer of Chase and creates a world-class customer experience
* Educates clients on how to use our digital platforms to bank and invest when, where, and how they want
* Builds partnerships with local businesses to build the brand in the local market area through strong community involvement
* Creates an environment that encourages team members to provide an exceptional customer experience and a dynamic and engaging culture
* Actively identifies, coaches, develops, motivates, and supports employees so that they can provide superior service to every customer
* Promotes a strong control environment to evaluate, manage, and conduct new and existing business by adhering to risk/control expectations, procedures, and processes
* Leverages and understands the generated Branch Scorecard to identify strategies to successfully grow deposits & investments for the branch
Required qualifications, capabilities, and skills
* Ability to set the tone of the branch to provide an exceptional customer experience and a dynamic, engaging culture
* Outstanding leadership experience with a proven, successful record of coaching and empowering employees to improved results
* Ability to organize and manage competing priorities effectively across branch locations while developing plans for growth
* Experience creating and maintaining a strong risk and control environment with demonstrated commitment to operational integrity and policies
* Ability to work branch hours including weekends and evenings
* High school degree, GED, or foreign equivalent
Preferred qualifications, capabilities, a...
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Type: Permanent Location: Laveen, US-AZ
Salary / Rate: Not Specified
Posted: 2024-10-24 08:35:13
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Job Description
As a Senior Product Associate in the Interactive Voice Response (IVR) product area of Customer Channel: Voice, you will have the opportunity to contribute to product innovation and service transformation initiatives (Deposit 2.0).
This role will work cross-functionally, collaborating with business, architecture, technology and partners to drive product and business outcomes.
As a product team member, you will contribute to product vision, service journey improvements and deliver innovative, transformative solutions.
This is a unique opportunity to build end-to-end understanding of the business, product, data and technology in an inclusive team culture that welcomes diverse ideas while growing your career.
This position will require work from office 50-60% on a set schedule.
Job Responsibilities
* Develop deep knowledge of business operations, workflow processes and Interactive Voice Response (IVR)
* Engage in discovery of customer service journeys to identify Voice-IVR product impacts and transformation opportunities enabled by Deposit 2.0
* Create functional/non-functional/data requirements and acceptance criteria in agile epics/stories, collaborating with the business, cross-functional partners and scum teams
* Contribute to product planning, backlog management and hygiene, delivery in agile scrum, operational readiness engagement, release validation and incident/issue support
* Use data and analysis to understand opportunities for iterative design optimization, AI integration and automation, driving data-informed recommendations for product roadmap
Required qualifications, capabilities, and skills
* 3+ years of experience in product management or a relevant domain area
* Demonstrated experience with business and data analysis, process improvement
* Experience in agile product delivery
* Proven ability to lead product life cycle activities including discovery, requirements / acceptance.
criteria definition, and outcome assessment
* Ability to communicate to a range of stakeholders and varying levels of program management, business and product leadership
Preferred qualifications, capabilities, and skills
* Contact Center knowledge or IVR product experience desirable
* Process engineering and improvement skills
* Experience with SQL, Alteryx and visualization tools a plus
* Tools: JIRA, Excel, PowerPoint, Visio, Lucidspark
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.
We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and lo...
....Read more...
Type: Permanent Location: Columbus, US-OH
Salary / Rate: Not Specified
Posted: 2024-10-24 08:35:13
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Job Description
This position in Asset & Wealth Management (AWM) Controllers organization offers visibility into various products across the bank as well as the unique opportunity to understand firmwide initiatives.
You will have the opportunity to partner with colleagues within various lines of businesses and corporate functions.
This position will support the US Reg Liquidity Reporting that is produced on a daily, monthly and quarterly basis.
This role will partner closely with our AWM Treasury team.
The AWM Treasury Controllers team is responsible for ensuring the overall integrity and validity of Treasury financials and the controls that support the external reporting.
It is a unique and critical mix of reporting, analytics and project management in an ever-changing regulatory environment.
This role is expected to drive automation with the goal of improving efficiencies and strengthening the internal control environment of our team - this is inclusive of providing thorough documentation of work performed that will successfully withstand an audit by an external or internal examiner.
Work outside of normal business hours will be necessary on a periodic basis, and the ability to coordinate multiple responsibilities within predetermined timelines is essential.
Job Responsibilities:
This position will have responsibilities that cover 2 primary areas:
* Liquidity Controller:
+ Reporting including daily, monthly and quarterly deliverables (e.g.
Liquidity Coverage Ratio-LCR, FR 2052a-Complex Institution Liquidity Monitoring Report, Net Stable Funding Ratio-NSFR, etc.)
* Determining business drivers behind changes in balances and communicate liquidity impact to partnering teams such as Liquidity Management and Liquidity Risk
* Promoting a robust control environment, maintaining a well-controlled reporting processes and fostering a team environment of continuous improvement
* Participating in projects, including those relating to enhancing the Liquidity Risk Infrastructure (LRI) platform.
To include LRI monthly releases, which includes impact analysis, requirement specification and involvement on UAT/regression testing
* Coordinating with Corporate Treasury and other LOB Controllers groups on regulatory instruction changes
* Automation:
+ Identify opportunities for automation of repetitive processes within the broader US & SEC Reporting team
+ Design and implement appropriate solutions to increase efficiencies
Required Qualifications, Skills, and Capabilities :
* A minimum of 7 years of relevant experience in financial reporting, external regulatory reporting, treasury or balance sheet management
* Proficient in Microsoft Office applications (in particular advanced Excel- i.e.
use of pivot tables; xlookup, macros etc.
and PowerPoint)
* Knowledge of Tableau/Alteryx and experience working with large datasets
* Experience with technology project testing
* Stro...
....Read more...
Type: Permanent Location: Columbus, US-OH
Salary / Rate: Not Specified
Posted: 2024-10-24 08:35:12
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We have an obsession for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion.
Using the latest banking solutions, combined with cutting-edge financial technology and the most welcoming and friendly service, you'll be front and center representing our brand and culture.
You will have the opportunity to help people experience our Customer Promise -- helping people make the most of their money so they can make the most of their lives by providing education and advice tailored to suit their financial needs.
As a Branch Manager in Branch Banking, you will ensure the branch will meet and exceed customer expectations and will create a customer-obsessed culture in the branch.
You will direct all aspects of branch operations, grow the deposits and investments of the branch, and coach bankers and associate bankers.
You will also be responsible for creating an environment that influences the use of technology to meet the customers' needs of today and the future through collaboration with our partners in Chase Wealth Management, Business Banking, and Home Lending to provide a seamless experience for our customers.
Job responsibilities
* Acts as the standard bearer of Chase and creates a world-class customer experience
* Educates clients on how to use our digital platforms to bank and invest when, where, and how they want
* Builds partnerships with local businesses to build the brand in the local market area through strong community involvement
* Creates an environment that encourages team members to provide an exceptional customer experience and a dynamic and engaging culture
* Actively identifies, coaches, develops, motivates, and supports employees so that they can provide superior service to every customer
* Promotes a strong control environment to evaluate, manage, and conduct new and existing business by adhering to risk/control expectations, procedures, and processes
* Leverages and understands the generated Branch Scorecard to identify strategies to successfully grow deposits & investments for the branch
Required qualifications, capabilities, and skills
* Ability to set the tone of the branch to provide an exceptional customer experience and a dynamic, engaging culture
* Outstanding leadership experience with a proven, successful record of coaching and empowering employees to improved results
* Ability to organize and manage competing priorities effectively across branch locations while developing plans for growth
* Experience creating and maintaining a strong risk and control environment with demonstrated commitment to operational integrity and policies
* Ability to work branch hours including weekends and evenings
* High school degree, GED, or foreign equivalent
Preferred qualifications, capabilities, a...
....Read more...
Type: Permanent Location: Rockford, US-IL
Salary / Rate: Not Specified
Posted: 2024-10-24 08:35:10
-
We are seeking a person to join the JP Morgan Rates Quantitative Research team, supporting NA Fixed Income Financing, Inflation, and Bond Securities Trading.
Job Summary:
As a Quantitative Research, Rates Vice President, you will be working on a diverse portfolio of financial instruments.
We expect you to share in a balanced mixture of responsibilities, including support for and discussion with traders, model research and development, model documentation, model deployment, pricing and risk investigation, product-specific analysis, software and trading tool development.
Job responsibilities:
* Develop models and implement them in Python/C++ for pricing and risk managing trades.
* Rapidly build prototype models and tools; compare results of various techniques.
* Explain model behavior and predictions to traders and controllers, identify major sources of risk in portfolios, carry out scenario analysis, provide guidance / debug analytics.
* Write well-formulated documents of model specification and implementation testing.
Required Qualifications, Capabilities and Skills:
* Strong software development and Python/C++ skills
* Strong analytical and problem solving abilities
* Familiarity with probability theory, stochastic processes, and numerical analysis
* Strong communication skills, both oral and written
* PhD or equivalent in Mathematics, Math Finance, Physics, or other quantitative subject
* At least 2+ years working experience, ideally in a front office environment
Preferred Qualifications, Capabilities and Skills:
* Knowledge of financial products, from loans, repos and bonds to be structured and exotic deals
* Knowledge of machine learning/statistical techniques
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.
Morgan and Chase brands.
Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location.
Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions.
We also offer a range of benefits and programs to meet employee needs, based on eligibility.
These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.
Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the di...
....Read more...
Type: Permanent Location: New York, US-NY
Salary / Rate: Not Specified
Posted: 2024-10-24 08:35:09
-
We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible.
As a Lead Software Engineer at JPMorgan Chase within the Corporate Technology Enterprise Employee Experience Platform team, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way.
As a core technical contributor, you are responsible for conducting critical technology solutions across multiple technical areas within various business functions in support of the firm's business objectives.
You will be managing data migration, database modeling and relational databases as well.
Job responsibilities
* Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
* Develops secure high-quality production code, and reviews and debugs code written by others
* Manages data migration, database modeling and relational databases, as mentioned above
* Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems
* Leads evaluation sessions with external vendors, startups, and internal teams to drive outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information architecture
* Leads communities of practice across Software Engineering to drive awareness and use of new and leading-edge technologies
* Adds to team culture of diversity, equity, inclusion, and respect
Required qualifications, capabilities, and skills
* Formal training or certification on Software Development concepts and 5+ years applied experience
* Hands-on practical experience delivering system design, application development, testing, and operational stability
* Advanced in one or more programming language(s)
* Proficiency in automation and continuous delivery methods
* Proficient in all aspects of the Software Development Life Cycle
* Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security
* Demonstrated proficiency in software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)
* In-depth knowledge of the financial services industry and their IT systems
* Practical cloud native experience
Preferred qualifications, capabilities, and skills
* Proficiency in noSQL is preferred
* Exposure to ReactJs, Javascript, GraphQL
* Experience in Content Management systems like Adobe AEM
* Experience in Apache Web Server, Apache Tomcat, Content Delivery Network (CDN) such as F5 or Akamai
* Practical cloud native experience in AWS p...
....Read more...
Type: Permanent Location: Wilmington, US-DE
Salary / Rate: Not Specified
Posted: 2024-10-24 08:35:09
-
Are you someone who has an interest in business management and is looking to grow your career working in a global organization?
J.P.
Morgan Asset & Wealth Management Finance and Business Management has a new opening for a Business Manager based in Newark, Delaware.
This position will report directly to the Trusts and Estates Global Business Manager.
For almost 200 years, J.P.
Morgan Trusts & Estates has served as trustee, executor, and agent for individuals and families around the world.
Our professionals oversee almost $270 billion in assets and administer complex trusts and estates for families with broad, diverse and sophisticated needs.
As a Business Manager within our dynamic team, you will collaborate with Business Heads and key stakeholders to foster growth and implement change.
Your role will involve assisting in the development and execution of business strategies and priorities, as well as supporting the daily operations of the business.
Job Responsibilities:
* Support the Global Trust and Estates business manager in deepening Trusts and Estates market presence by collaborating with internal partners; Trust team, Wealth Advisors, Bankers, Investors and marketing teams
* Coordinate marketing materials, pitchbooks and other sales tools to help reach and better communicate with our existing and target clientele
* Create management presentations, reports, and dashboards
* Support development and drive execution of business unit strategic agendas
* Identify and lead automation of processes and reports, leveraging technology and internal resources
* Assist in the coordination of team activities, materials for town halls, and strategy working sessions
* Conduct in-depth business analysis to support senior management decision making
* Collect and maintain internal resources and documentation on collaboration sites
* Collaborate with functional partners across the organization to help achieve business objectives
* Assist in identifying key business risks and help to drive resolution of mitigating controls
* Support audit, regulatory and compliance deliverables and help drive action plans
Required qualifications:
* An interest in strategy, business management, project management, and data analysis
* Experience in driving stakeholder agendas, delivering presentations to stakeholders/senior leaders, and articulating rationale in design decisions
* Strong analytical, conceptual and creative thinking skills, with the ability to develop business insights and hypotheses
* Comfortable with analyzing large data sets and driving conclusions and strategy to be presented to senior management
* Skilled in communication, writing, organization, and time management
* Judgment and discretion working with confidential and sensitive information
* Skilled in Microsoft Office applications, particularly Excel and PowerPoint
* Experience with Tableau, Alteryx, Python...
....Read more...
Type: Permanent Location: Newark, US-DE
Salary / Rate: Not Specified
Posted: 2024-10-24 08:35:08
-
We have an obsession for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion.
Using the latest banking solutions, combined with cutting-edge financial technology and the most welcoming and friendly service, you'll be front and center representing our brand and culture.
You will have the opportunity to help people experience our Customer Promise -- helping people make the most of their money so they can make the most of their lives by providing education and advice tailored to suit their financial needs.
As a Branch Manager in Branch Banking, you will ensure the branch will meet and exceed customer expectations and will create a customer-obsessed culture in the branch.
You will direct all aspects of branch operations, grow the deposits and investments of the branch, and coach bankers and associate bankers.
You will also be responsible for creating an environment that influences the use of technology to meet the customers' needs of today and the future through collaboration with our partners in Chase Wealth Management, Business Banking, and Home Lending to provide a seamless experience for our customers.
Job responsibilities
* Acts as the standard bearer of Chase and creates a world-class customer experience
* Educates clients on how to use our digital platforms to bank and invest when, where, and how they want
* Builds partnerships with local businesses to build the brand in the local market area through strong community involvement
* Creates an environment that encourages team members to provide an exceptional customer experience and a dynamic and engaging culture
* Actively identifies, coaches, develops, motivates, and supports employees so that they can provide superior service to every customer
* Promotes a strong control environment to evaluate, manage, and conduct new and existing business by adhering to risk/control expectations, procedures, and processes
* Leverages and understands the generated Branch Scorecard to identify strategies to successfully grow deposits & investments for the branch
Required qualifications, capabilities, and skills
* Ability to set the tone of the branch to provide an exceptional customer experience and a dynamic, engaging culture
* Outstanding leadership experience with a proven, successful record of coaching and empowering employees to improved results
* Ability to organize and manage competing priorities effectively across branch locations while developing plans for growth
* Experience creating and maintaining a strong risk and control environment with demonstrated commitment to operational integrity and policies
* Ability to work branch hours including weekends and evenings
* High school degree, GED, or foreign equivalent
Preferred qualifications, capabilities, a...
....Read more...
Type: Permanent Location: Fairfax, US-VA
Salary / Rate: Not Specified
Posted: 2024-10-24 08:35:07
-
The Natural Gas Liquid (NGL) team handles the best in class franchise and play a critical role supporting senior traders on all day to day management of their book.
Position Summary:
As a Trader on the Natural Gas Liquid (NGL) team, you will play a crucial role supporting senior traders on all aspects of day to day management for a best in class franchise driven trading book.
Job responsibilities
* Assist senior traders to accurately and competitively price client transactions and efficiently hedge to maximize franchise revenue.
* Work alongside sales colleagues to engage clients, providing market color and derivative hedging strategies.
* Develop trading ideas based on educated views incorporating fundamental and technical analysis.
* Assist risk managing trading books that include non-linear risk.
* Appropriately size and risk manage positions to create profitable trading strategies based on franchise flow.
* Perform daily desk functions, including marking forward curves, providing market commentary, and hedging secondary trading book exposure (FX/interest rates/etc.).
Required Qualifications, capabilities, and skills
* Bachelor's degree in Finance, Economics, Mathematics or other related disciplines
* Ability to assess and understand risk around trading positions and market events.
* Thrive on the challenge of competitive pressures and remain focused on client needs.
* Maturity and ability to succeed in a dynamic, fast-paced and open environment.
* Ability to work effectively as part of a diverse/ international team.
* Strong disciplined approach to our controls environment.
* Ability to work under pressure and operate at senior level if required.
Preferred Qualifications, capabilities, and skills
* Demonstrable experience interacting with major institutional / corporate commodity clients.
* Understanding of oil fundamentals preferred but not required
* Strong computational skills in Python, SQL, and/or other programming languages preferred
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.
Morgan and Chase brands.
Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location.
Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions.
We also offer a range of benefits and programs to meet employee needs, based on eligibility.
These benefits include comprehensive health care coverage, on-site he...
....Read more...
Type: Permanent Location: Houston, US-TX
Salary / Rate: Not Specified
Posted: 2024-10-24 08:35:06
-
Join one of the world's most influential companies and leverage your skills in cybersecurity to have a real impact on the financial industry.
As a Lead Cybersecurity Architect at JPMorgan Chase within the Cybersecurity & Technology Controls organization, you are an integral part of a team that works to develop high-quality cybersecurity solutions for various software applications on modern cloud-based technologies.
As a core technical contributor, you are responsible for carrying out critical cybersecurity architecture solutions by identifying, creating, and communicating risk, mitigation options, and solutions across multiple technical areas within various business functions in support of project goals.
Job responsibilities
* Architect and implement secure software solutions that comply with PCI DSS requirements, focusing on building robust and scalable systems.
* Design and develop security controls and mechanisms specifically tailored to protect cardholder data and ensure PCI DSS compliance.
Collaborate with development teams to integrate security best practices into the software development lifecycle, ensuring PCI compliance from the ground up.
* Engage technical teams and business stakeholders to discuss and propose technical approaches to meet current and future cybersecurity needs for PCI-compliant software products.
Define the technical target state of cybersecurity products and drive the achievement of the strategy for secure software solutions.
* Works with Business Assessment Lead & control owners to define functional scope (tools, processes, etc.)
* Proactively monitor Key Risk Parameters to identify non-compliance and assist in remediation with compensating controls to address security, risk and control gaps.
* Identify opportunities to eliminate or automate remediation of recurring issues to improve the overall cybersecurity of software applications.
* Lead evaluation sessions with external vendors, startups, and internal teams to drive continuous improvement and assess cybersecurity design and technical credentials for use in existing systems and architecture.
* Lead communities of practice to drive awareness and use of new and leading-edge cybersecurity technologies.
Contribute to a team culture of diversity, equity, inclusion, and respect.
Required qualifications, capabilities, and skills
* Formal training or certification on software engineering concepts and 5+ years applied experience.
* Hands-on practical experience delivering enterprise-level cybersecurity solutions and controls, specifically for PCI-compliant software and products.
* Experience with Prior QSA, ISA, or OSA.
* Hands-on in one or more programming languages (i.e Java, Python, C/C++...)
* Proficient in automation and continuous delivery methods.
Proficient in all aspects of the Software Development Life Cycle
* Understanding of agile methodologies such as continuous integration and delive...
....Read more...
Type: Permanent Location: Plano, US-TX
Salary / Rate: Not Specified
Posted: 2024-10-24 08:35:04
-
You're at the forefront of delivering secure software solutions.
Join us a valued member of a top-performing team.
As a Security Engineer II at JPMorgan Chase within the Cyber and Tech Controls line of business, you are part of an agile team that works to deliver software solutions that satisfy pre-defined functional and user requirements with the added dimension of preventing misuse, circumvention, and malicious behavior.
As an emerging member of the security engineering team, you execute basic software solutions through the design, development, and troubleshooting of multiple components within a technical area, while gaining skills and experience to grow within your role.
This role is within the CTC Product Security team aligned to the Cloud Services Enablement spanning across multiple public cloud providers.
Your responsibility will be to ensure that Public Cloud is adopted in a secure and compliant manner.
You will play an important role in identifying and managing risk related issues and actions with respective technology.
You will have an eye for detail and an ability to see the big picture across security issues.
Job responsibilities
* Executes standard security solutions in accordance with existing playbooks to satisfy security requirements for internal clients (e.g., product, platform, and application owners)
* Writes secure and high-quality code using the syntax of at least one programming language with limited guidance.
* Applies specialized tools (e.g., vulnerability scanner) to analyze and correlate incident data to identify, interpret, and summarize probability and impact of threats when determining specific vulnerabilities.
* Supports delivery of continuity-related awareness, training, educational activities, and exercises
* Adds to team culture of diversity, equity, inclusion, and respect.
* Deliver risk-based assessments of secure technology controls relating to cloud services, cloud platforms and architectural components.
* Perform security reviews of infrastructure-as-code for cloud platform enhancements.
* Support business technology teams to understand control requirements and associated scope dependent on cloud architecture.
* Interface with wider CTC teams ensuring platform integration with security operations, threat intelligence, IAM and network security.
Required qualifications, capabilities, and skills
* Formal training or certification on security engineering concepts and 2+ years applied experience.
* Basic experience developing security engineering solutions.
* Demonstrable ability to code in one or more languages
* Experience across the whole Software Development Life Cycle
* Exposure to agile methodologies such as CI/CD, application resiliency, and security
* Working knowledge of information and network security, IT risk management, and architectural concepts and patterns
Preferred qualifications, capabilities, and skills
* A ke...
....Read more...
Type: Permanent Location: Plano, US-TX
Salary / Rate: Not Specified
Posted: 2024-10-24 08:35:04
-
We have an obsession for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion.
Using the latest banking solutions combined with cutting-edge financial technology and the most welcoming and friendly service, you will be front and center representing our brand and culture.
You will have the opportunity to help people experience our Customer Promise - helping people make the most of their money so they can make the most of their lives, by providing education, and advice tailored to suit their financial needs.
As an Associate Banker in Branch Banking, you will contribute significantly to the success of the branch by delivering exceptional customer experiences.
You will build long-lasting relationships with clients by sharing product knowledge and solutions as well as introducing them to our licensed bankers.
Job responsibilities
* Engages clients as they enter the branch by welcoming them and making them feel appreciated, including managing lobby traffic, checking clients into the waiting queue and scheduling/canceling client meetings
* Helps clients with everyday transactions such as deposits, withdrawals, payments, reordering a debit card, setting up a direct deposit or helping update their address accurately and efficiently, while complying with all policies, procedures, and regulatory and banking requirements
* Educates clients on the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs to complete their banking needs whenever, wherever, and however they want
* Assists clients and the branch team by helping with new account openings when needed
* Performs branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures
Required qualifications, capabilities, and skills
* 6+ months of customer service experience
* High school diploma or GED equivalent
Preferred qualifications, capabilities, and skills
* Ability to make personal connections, engage customers, and remain courteous and professional in a team environment while quickly and accurately learn products, services, and procedures
* Professional, interpersonal, thorough, detailed oriented, and organized with follow-up skills
* Strong desire and ability to influence, educate, and connect customers to technology
* Cash handling experience
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.
We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their f...
....Read more...
Type: Permanent Location: Plantation, US-FL
Salary / Rate: Not Specified
Posted: 2024-10-24 08:35:03
-
We have an obsession for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion.
Using the latest banking solutions combined with cutting-edge financial technology and the most welcoming and friendly service, you will be front and center representing our brand and culture.
You will have the opportunity to help people experience our Customer Promise - helping people make the most of their money so they can make the most of their lives, by providing education, and advice tailored to suit their financial needs.
As an Associate Banker in Branch Banking, you will contribute significantly to the success of the branch by delivering exceptional customer experiences.
You will build long-lasting relationships with clients by sharing product knowledge and solutions as well as introducing them to our licensed bankers.
Job responsibilities
* Engages clients as they enter the branch by welcoming them and making them feel appreciated, including managing lobby traffic, checking clients into the waiting queue and scheduling/canceling client meetings
* Helps clients with everyday transactions such as deposits, withdrawals, payments, reordering a debit card, setting up a direct deposit or helping update their address accurately and efficiently, while complying with all policies, procedures, and regulatory and banking requirements
* Educates clients on the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs to complete their banking needs whenever, wherever, and however they want
* Assists clients and the branch team by helping with new account openings when needed
* Performs branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures
Required qualifications, capabilities, and skills
* 6+ months of customer service experience
* High school diploma or GED equivalent
Preferred qualifications, capabilities, and skills
* Ability to make personal connections, engage customers, and remain courteous and professional in a team environment while quickly and accurately learn products, services, and procedures
* Professional, interpersonal, thorough, detailed oriented, and organized with follow-up skills
* Strong desire and ability to influence, educate, and connect customers to technology
* Cash handling experience
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.
We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their f...
....Read more...
Type: Permanent Location: Jackson, US-NJ
Salary / Rate: Not Specified
Posted: 2024-10-24 08:35:02
-
We have an obsession for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion.
Using the latest banking solutions combined with cutting-edge financial technology and the most welcoming and friendly service, you will be front and center representing our brand and culture.
You will have the opportunity to help people experience our Customer Promise - helping people make the most of their money so they can make the most of their lives, by providing education, and advice tailored to suit their financial needs.
As an Associate Banker in Branch Banking, you will contribute significantly to the success of the branch by delivering exceptional customer experiences.
You will build long-lasting relationships with clients by sharing product knowledge and solutions as well as introducing them to our licensed bankers.
Job responsibilities
* Engages clients as they enter the branch by welcoming them and making them feel appreciated, including managing lobby traffic, checking clients into the waiting queue and scheduling/canceling client meetings
* Helps clients with everyday transactions such as deposits, withdrawals, payments, reordering a debit card, setting up a direct deposit or helping update their address accurately and efficiently, while complying with all policies, procedures, and regulatory and banking requirements
* Educates clients on the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs to complete their banking needs whenever, wherever, and however they want
* Assists clients and the branch team by helping with new account openings when needed
* Performs branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures
Required qualifications, capabilities, and skills
* 6+ months of customer service experience
* High school diploma or GED equivalent
Preferred qualifications, capabilities, and skills
* Ability to make personal connections, engage customers, and remain courteous and professional in a team environment while quickly and accurately learn products, services, and procedures
* Professional, interpersonal, thorough, detailed oriented, and organized with follow-up skills
* Strong desire and ability to influence, educate, and connect customers to technology
* Cash handling experience
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.
We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their f...
....Read more...
Type: Permanent Location: Atlanta, US-GA
Salary / Rate: Not Specified
Posted: 2024-10-24 08:35:01
