-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide operational support within the Command and Incident Center (CIC) by executing routine service requests and low-risk changes.
- Perform break/fix activities, including server reboots, switch resets, and clearing technical blockers to restore services and maintain operational continuity.
- Support incident management activities as a Critical Incident Analyst (Tier 1), assisting with monitoring, ticket updates, and coordination during active incidents.
- Generate and distribute situation reports (SITREPs), operating posture updates, and ServiceNow-based reporting to support situational awareness.
- Assist in preparing executive-level communications by compiling accurate operational data and incident summaries.
- Maintain and update incident and service request records in ServiceNow, ensuring completeness, accuracy, and timeliness of documentation.
- Support continuous monitoring activities and assist in identifying and escalating issues based on defined thresholds and procedures.
- Collaborate with CIC Analysts, Shift Leads, and engineering teams to resolve technical issues and remove operational blockers.
- Contribute to stable, continuous operations by supporting core teams, enabling focus on higher-priority engineering and mission-critical initiatives.
Job-Specific Minimum Requirements
- 1+ years of experience in IT support, help desk, or operations support roles.
- Demonstrated experience supporting IT operations, help desk, or service desk functions in an enterprise environment.
- Hands-on experience executing basic system administration tasks (e.g., server reboots, network device resets, break/fix support).
- Experience using ITSM tools (e.g., ServiceNow) for ticket creation, updates, and tracking.
- Ability to follow standard operating procedures (SOPs) to execute low-risk changes and resolve issues.
- Experience supporting incident monitoring and ticket management activities.
- Ability to create and maintain operational reports and status updates (e.g., SITREPs).
- Strong attention to detail with ability to maintain accurate documentation and records.
- Ability to operate in a shift-based or 24/7 operations environment.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Preferred Skills and Qualifications:
- Experience supporting federal government environments is strongly preferred.
- Familiarity with incident management and ITIL processes is strongly preferred.
- Experience working in NOC, SOC, or Command Center environments is strongly preferred.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assisted tools for documentation and operational efficiency.
- Strong attention to detail and ability to follow structured procedures....
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: Not Specified
Posted: 2026-09-14 13:51:07
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide operational support within the Command and Incident Center (CIC) by executing routine service requests and low-risk changes.
- Perform break/fix activities, including server reboots, switch resets, and clearing technical blockers to restore services and maintain operational continuity.
- Support incident management activities as a Critical Incident Analyst (Tier 1), assisting with monitoring, ticket updates, and coordination during active incidents.
- Generate and distribute situation reports (SITREPs), operating posture updates, and ServiceNow-based reporting to support situational awareness.
- Assist in preparing executive-level communications by compiling accurate operational data and incident summaries.
- Maintain and update incident and service request records in ServiceNow, ensuring completeness, accuracy, and timeliness of documentation.
- Support continuous monitoring activities and assist in identifying and escalating issues based on defined thresholds and procedures.
- Collaborate with CIC Analysts, Shift Leads, and engineering teams to resolve technical issues and remove operational blockers.
- Contribute to stable, continuous operations by supporting core teams, enabling focus on higher-priority engineering and mission-critical initiatives.
Job-Specific Minimum Requirements
- 1+ years of experience in IT support, help desk, or operations support roles.
- Demonstrated experience supporting IT operations, help desk, or service desk functions in an enterprise environment.
- Hands-on experience executing basic system administration tasks (e.g., server reboots, network device resets, break/fix support).
- Experience using ITSM tools (e.g., ServiceNow) for ticket creation, updates, and tracking.
- Ability to follow standard operating procedures (SOPs) to execute low-risk changes and resolve issues.
- Experience supporting incident monitoring and ticket management activities.
- Ability to create and maintain operational reports and status updates (e.g., SITREPs).
- Strong attention to detail with ability to maintain accurate documentation and records.
- Ability to operate in a shift-based or 24/7 operations environment.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Preferred Skills and Qualifications:
- Experience supporting federal government environments is strongly preferred.
- Familiarity with incident management and ITIL processes is strongly preferred.
- Experience working in NOC, SOC, or Command Center environments is strongly preferred.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assisted tools for documentation and operational efficiency.
- Strong attention to detail and ability to follow structured procedures....
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2026-09-14 13:51:06
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2026-09-14 13:51:05
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide operational support within the Command and Incident Center (CIC) by executing routine service requests and low-risk changes.
- Perform break/fix activities, including server reboots, switch resets, and clearing technical blockers to restore services and maintain operational continuity.
- Support incident management activities as a Critical Incident Analyst (Tier 1), assisting with monitoring, ticket updates, and coordination during active incidents.
- Generate and distribute situation reports (SITREPs), operating posture updates, and ServiceNow-based reporting to support situational awareness.
- Assist in preparing executive-level communications by compiling accurate operational data and incident summaries.
- Maintain and update incident and service request records in ServiceNow, ensuring completeness, accuracy, and timeliness of documentation.
- Support continuous monitoring activities and assist in identifying and escalating issues based on defined thresholds and procedures.
- Collaborate with CIC Analysts, Shift Leads, and engineering teams to resolve technical issues and remove operational blockers.
- Contribute to stable, continuous operations by supporting core teams, enabling focus on higher-priority engineering and mission-critical initiatives.
Job-Specific Minimum Requirements
- 1+ years of experience in IT support, help desk, or operations support roles.
- Demonstrated experience supporting IT operations, help desk, or service desk functions in an enterprise environment.
- Hands-on experience executing basic system administration tasks (e.g., server reboots, network device resets, break/fix support).
- Experience using ITSM tools (e.g., ServiceNow) for ticket creation, updates, and tracking.
- Ability to follow standard operating procedures (SOPs) to execute low-risk changes and resolve issues.
- Experience supporting incident monitoring and ticket management activities.
- Ability to create and maintain operational reports and status updates (e.g., SITREPs).
- Strong attention to detail with ability to maintain accurate documentation and records.
- Ability to operate in a shift-based or 24/7 operations environment.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Preferred Skills and Qualifications:
- Experience supporting federal government environments is strongly preferred.
- Familiarity with incident management and ITIL processes is strongly preferred.
- Experience working in NOC, SOC, or Command Center environments is strongly preferred.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assisted tools for documentation and operational efficiency.
- Strong attention to detail and ability to follow structured procedures....
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: Not Specified
Posted: 2026-09-14 13:51:05
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2026-09-14 13:51:04
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide operational support within the Command and Incident Center (CIC) by executing routine service requests and low-risk changes.
- Perform break/fix activities, including server reboots, switch resets, and clearing technical blockers to restore services and maintain operational continuity.
- Support incident management activities as a Critical Incident Analyst (Tier 1), assisting with monitoring, ticket updates, and coordination during active incidents.
- Generate and distribute situation reports (SITREPs), operating posture updates, and ServiceNow-based reporting to support situational awareness.
- Assist in preparing executive-level communications by compiling accurate operational data and incident summaries.
- Maintain and update incident and service request records in ServiceNow, ensuring completeness, accuracy, and timeliness of documentation.
- Support continuous monitoring activities and assist in identifying and escalating issues based on defined thresholds and procedures.
- Collaborate with CIC Analysts, Shift Leads, and engineering teams to resolve technical issues and remove operational blockers.
- Contribute to stable, continuous operations by supporting core teams, enabling focus on higher-priority engineering and mission-critical initiatives.
Job-Specific Minimum Requirements
- 1+ years of experience in IT support, help desk, or operations support roles.
- Demonstrated experience supporting IT operations, help desk, or service desk functions in an enterprise environment.
- Hands-on experience executing basic system administration tasks (e.g., server reboots, network device resets, break/fix support).
- Experience using ITSM tools (e.g., ServiceNow) for ticket creation, updates, and tracking.
- Ability to follow standard operating procedures (SOPs) to execute low-risk changes and resolve issues.
- Experience supporting incident monitoring and ticket management activities.
- Ability to create and maintain operational reports and status updates (e.g., SITREPs).
- Strong attention to detail with ability to maintain accurate documentation and records.
- Ability to operate in a shift-based or 24/7 operations environment.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Preferred Skills and Qualifications:
- Experience supporting federal government environments is strongly preferred.
- Familiarity with incident management and ITIL processes is strongly preferred.
- Experience working in NOC, SOC, or Command Center environments is strongly preferred.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assisted tools for documentation and operational efficiency.
- Strong attention to detail and ability to follow structured procedures....
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: Not Specified
Posted: 2026-09-14 13:51:04
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2026-09-14 13:51:03
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2026-09-14 13:51:02
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2026-09-14 13:51:02
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2026-09-14 13:51:01
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2026-09-14 13:51:00
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2026-09-14 13:51:00
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2026-09-14 13:50:59
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: Not Specified
Posted: 2026-09-14 13:50:59
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: Not Specified
Posted: 2026-09-14 13:50:58
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2026-09-14 13:50:57
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2026-09-14 13:50:57
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: Not Specified
Posted: 2026-09-14 13:50:56
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: St. George, US-UT
Salary / Rate: Not Specified
Posted: 2026-09-14 13:50:55
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Dallas, US-TX
Salary / Rate: Not Specified
Posted: 2026-09-14 13:50:55
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Houston, US-TX
Salary / Rate: Not Specified
Posted: 2026-09-14 13:50:54
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: San Antonio, US-TX
Salary / Rate: Not Specified
Posted: 2026-09-14 13:50:54
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Lubbock, US-TX
Salary / Rate: Not Specified
Posted: 2026-09-14 13:50:53
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Columbia, US-SC
Salary / Rate: Not Specified
Posted: 2026-09-14 13:50:52
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Nashville, US-TN
Salary / Rate: Not Specified
Posted: 2026-09-14 13:50:52
