-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
The Head of Service Delivery Enablement provides strategic leadership and oversight for all delivery enablement activities across LOT1 and LOT2.
This role ensures operational stability, performance improvement, and proactive risk management across the organization.
Acting as a senior business partner to operational leadership, the role drives systemic improvements, aligns stakeholders, and ensures delivery teams have the clarity, capability, and support needed to meet commitments
Essential Duties & Responsibilities
* Strategic Leadership & Governance - Work alongside the Operations Director to set the vision and operating model for delivery enablement across all services.
Chair governance forums and provide executive-level insight on delivery performance, risks and improvement priorities
* Performance Oversight & Risk Management - Monitor delivery health across all regions and services, using data and qualitative insight to identify systemic risks.
Escalate material risks and ensure timely intervention strategies are in place
* Enablement Framework & Capability Building - Design and embed frameworks for proactive risk prevention, readiness reviews, and stabilisation protocols.
Build organisational capability in structured problem-solving and continuous improvement
* Operational Readiness & Change Integration - Ensure new initiatives, suppliers, and technology changes are delivery-ready through robust gating and readiness reviews
* Stakeholder Engagement & Alignment - Act as a senior liaison with internal and external stakeholders (including DWP and Capita) to align priorities and resolve conflicts
* Crisis Management & Stabilisation Leadership - Lead high-impact interventions during major delivery breakdowns, coordinating cross-functional recovery plans
* Continuous Improvement & Innovation - Lead the Delivery Enablement Leads to actively support continuous improvement activities and work alongside the Head of Operations to drive forward in each of the areas.
Sponsor improvement initiatives that address recurring issues and enhance delivery resilience.
Key Contacts & Relationships:
Internal
• Operational Leadership
• Commercial Team
• Technology
• Central Services
External
• DWP stakeholders
• Capita stakeholders
Qualifications & Experience
* Senior-level leadership experience in service delivery, operations or delivery enablement
* Proven ability to stabilise at-risk or failing operational functions
* Strong stake...
....Read more...
Type: Permanent Location: Columbus, US-GA
Salary / Rate: Not Specified
Posted: 2026-01-28 07:23:28
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
The Head of Service Delivery Enablement provides strategic leadership and oversight for all delivery enablement activities across LOT1 and LOT2.
This role ensures operational stability, performance improvement, and proactive risk management across the organization.
Acting as a senior business partner to operational leadership, the role drives systemic improvements, aligns stakeholders, and ensures delivery teams have the clarity, capability, and support needed to meet commitments
Essential Duties & Responsibilities
* Strategic Leadership & Governance - Work alongside the Operations Director to set the vision and operating model for delivery enablement across all services.
Chair governance forums and provide executive-level insight on delivery performance, risks and improvement priorities
* Performance Oversight & Risk Management - Monitor delivery health across all regions and services, using data and qualitative insight to identify systemic risks.
Escalate material risks and ensure timely intervention strategies are in place
* Enablement Framework & Capability Building - Design and embed frameworks for proactive risk prevention, readiness reviews, and stabilisation protocols.
Build organisational capability in structured problem-solving and continuous improvement
* Operational Readiness & Change Integration - Ensure new initiatives, suppliers, and technology changes are delivery-ready through robust gating and readiness reviews
* Stakeholder Engagement & Alignment - Act as a senior liaison with internal and external stakeholders (including DWP and Capita) to align priorities and resolve conflicts
* Crisis Management & Stabilisation Leadership - Lead high-impact interventions during major delivery breakdowns, coordinating cross-functional recovery plans
* Continuous Improvement & Innovation - Lead the Delivery Enablement Leads to actively support continuous improvement activities and work alongside the Head of Operations to drive forward in each of the areas.
Sponsor improvement initiatives that address recurring issues and enhance delivery resilience.
Key Contacts & Relationships:
Internal
• Operational Leadership
• Commercial Team
• Technology
• Central Services
External
• DWP stakeholders
• Capita stakeholders
Qualifications & Experience
* Senior-level leadership experience in service delivery, operations or delivery enablement
* Proven ability to stabilise at-risk or failing operational functions
* Strong stake...
....Read more...
Type: Permanent Location: Boise, US-ID
Salary / Rate: Not Specified
Posted: 2026-01-28 07:23:28
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
The Head of Service Delivery Enablement provides strategic leadership and oversight for all delivery enablement activities across LOT1 and LOT2.
This role ensures operational stability, performance improvement, and proactive risk management across the organization.
Acting as a senior business partner to operational leadership, the role drives systemic improvements, aligns stakeholders, and ensures delivery teams have the clarity, capability, and support needed to meet commitments
Essential Duties & Responsibilities
* Strategic Leadership & Governance - Work alongside the Operations Director to set the vision and operating model for delivery enablement across all services.
Chair governance forums and provide executive-level insight on delivery performance, risks and improvement priorities
* Performance Oversight & Risk Management - Monitor delivery health across all regions and services, using data and qualitative insight to identify systemic risks.
Escalate material risks and ensure timely intervention strategies are in place
* Enablement Framework & Capability Building - Design and embed frameworks for proactive risk prevention, readiness reviews, and stabilisation protocols.
Build organisational capability in structured problem-solving and continuous improvement
* Operational Readiness & Change Integration - Ensure new initiatives, suppliers, and technology changes are delivery-ready through robust gating and readiness reviews
* Stakeholder Engagement & Alignment - Act as a senior liaison with internal and external stakeholders (including DWP and Capita) to align priorities and resolve conflicts
* Crisis Management & Stabilisation Leadership - Lead high-impact interventions during major delivery breakdowns, coordinating cross-functional recovery plans
* Continuous Improvement & Innovation - Lead the Delivery Enablement Leads to actively support continuous improvement activities and work alongside the Head of Operations to drive forward in each of the areas.
Sponsor improvement initiatives that address recurring issues and enhance delivery resilience.
Key Contacts & Relationships:
Internal
• Operational Leadership
• Commercial Team
• Technology
• Central Services
External
• DWP stakeholders
• Capita stakeholders
Qualifications & Experience
* Senior-level leadership experience in service delivery, operations or delivery enablement
* Proven ability to stabilise at-risk or failing operational functions
* Strong stake...
....Read more...
Type: Permanent Location: Tallahassee, US-FL
Salary / Rate: Not Specified
Posted: 2026-01-28 07:23:27
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
The Head of Service Delivery Enablement provides strategic leadership and oversight for all delivery enablement activities across LOT1 and LOT2.
This role ensures operational stability, performance improvement, and proactive risk management across the organization.
Acting as a senior business partner to operational leadership, the role drives systemic improvements, aligns stakeholders, and ensures delivery teams have the clarity, capability, and support needed to meet commitments
Essential Duties & Responsibilities
* Strategic Leadership & Governance - Work alongside the Operations Director to set the vision and operating model for delivery enablement across all services.
Chair governance forums and provide executive-level insight on delivery performance, risks and improvement priorities
* Performance Oversight & Risk Management - Monitor delivery health across all regions and services, using data and qualitative insight to identify systemic risks.
Escalate material risks and ensure timely intervention strategies are in place
* Enablement Framework & Capability Building - Design and embed frameworks for proactive risk prevention, readiness reviews, and stabilisation protocols.
Build organisational capability in structured problem-solving and continuous improvement
* Operational Readiness & Change Integration - Ensure new initiatives, suppliers, and technology changes are delivery-ready through robust gating and readiness reviews
* Stakeholder Engagement & Alignment - Act as a senior liaison with internal and external stakeholders (including DWP and Capita) to align priorities and resolve conflicts
* Crisis Management & Stabilisation Leadership - Lead high-impact interventions during major delivery breakdowns, coordinating cross-functional recovery plans
* Continuous Improvement & Innovation - Lead the Delivery Enablement Leads to actively support continuous improvement activities and work alongside the Head of Operations to drive forward in each of the areas.
Sponsor improvement initiatives that address recurring issues and enhance delivery resilience.
Key Contacts & Relationships:
Internal
• Operational Leadership
• Commercial Team
• Technology
• Central Services
External
• DWP stakeholders
• Capita stakeholders
Qualifications & Experience
* Senior-level leadership experience in service delivery, operations or delivery enablement
* Proven ability to stabilise at-risk or failing operational functions
* Strong stake...
....Read more...
Type: Permanent Location: Jacksonville, US-FL
Salary / Rate: Not Specified
Posted: 2026-01-28 07:23:26
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
The Head of Service Delivery Enablement provides strategic leadership and oversight for all delivery enablement activities across LOT1 and LOT2.
This role ensures operational stability, performance improvement, and proactive risk management across the organization.
Acting as a senior business partner to operational leadership, the role drives systemic improvements, aligns stakeholders, and ensures delivery teams have the clarity, capability, and support needed to meet commitments
Essential Duties & Responsibilities
* Strategic Leadership & Governance - Work alongside the Operations Director to set the vision and operating model for delivery enablement across all services.
Chair governance forums and provide executive-level insight on delivery performance, risks and improvement priorities
* Performance Oversight & Risk Management - Monitor delivery health across all regions and services, using data and qualitative insight to identify systemic risks.
Escalate material risks and ensure timely intervention strategies are in place
* Enablement Framework & Capability Building - Design and embed frameworks for proactive risk prevention, readiness reviews, and stabilisation protocols.
Build organisational capability in structured problem-solving and continuous improvement
* Operational Readiness & Change Integration - Ensure new initiatives, suppliers, and technology changes are delivery-ready through robust gating and readiness reviews
* Stakeholder Engagement & Alignment - Act as a senior liaison with internal and external stakeholders (including DWP and Capita) to align priorities and resolve conflicts
* Crisis Management & Stabilisation Leadership - Lead high-impact interventions during major delivery breakdowns, coordinating cross-functional recovery plans
* Continuous Improvement & Innovation - Lead the Delivery Enablement Leads to actively support continuous improvement activities and work alongside the Head of Operations to drive forward in each of the areas.
Sponsor improvement initiatives that address recurring issues and enhance delivery resilience.
Key Contacts & Relationships:
Internal
• Operational Leadership
• Commercial Team
• Technology
• Central Services
External
• DWP stakeholders
• Capita stakeholders
Qualifications & Experience
* Senior-level leadership experience in service delivery, operations or delivery enablement
* Proven ability to stabilise at-risk or failing operational functions
* Strong stake...
....Read more...
Type: Permanent Location: Wilmington, US-DE
Salary / Rate: Not Specified
Posted: 2026-01-28 07:23:26
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
The Head of Service Delivery Enablement provides strategic leadership and oversight for all delivery enablement activities across LOT1 and LOT2.
This role ensures operational stability, performance improvement, and proactive risk management across the organization.
Acting as a senior business partner to operational leadership, the role drives systemic improvements, aligns stakeholders, and ensures delivery teams have the clarity, capability, and support needed to meet commitments
Essential Duties & Responsibilities
* Strategic Leadership & Governance - Work alongside the Operations Director to set the vision and operating model for delivery enablement across all services.
Chair governance forums and provide executive-level insight on delivery performance, risks and improvement priorities
* Performance Oversight & Risk Management - Monitor delivery health across all regions and services, using data and qualitative insight to identify systemic risks.
Escalate material risks and ensure timely intervention strategies are in place
* Enablement Framework & Capability Building - Design and embed frameworks for proactive risk prevention, readiness reviews, and stabilisation protocols.
Build organisational capability in structured problem-solving and continuous improvement
* Operational Readiness & Change Integration - Ensure new initiatives, suppliers, and technology changes are delivery-ready through robust gating and readiness reviews
* Stakeholder Engagement & Alignment - Act as a senior liaison with internal and external stakeholders (including DWP and Capita) to align priorities and resolve conflicts
* Crisis Management & Stabilisation Leadership - Lead high-impact interventions during major delivery breakdowns, coordinating cross-functional recovery plans
* Continuous Improvement & Innovation - Lead the Delivery Enablement Leads to actively support continuous improvement activities and work alongside the Head of Operations to drive forward in each of the areas.
Sponsor improvement initiatives that address recurring issues and enhance delivery resilience.
Key Contacts & Relationships:
Internal
• Operational Leadership
• Commercial Team
• Technology
• Central Services
External
• DWP stakeholders
• Capita stakeholders
Qualifications & Experience
* Senior-level leadership experience in service delivery, operations or delivery enablement
* Proven ability to stabilise at-risk or failing operational functions
* Strong stake...
....Read more...
Type: Permanent Location: Dover, US-DE
Salary / Rate: Not Specified
Posted: 2026-01-28 07:23:26
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
The Head of Service Delivery Enablement provides strategic leadership and oversight for all delivery enablement activities across LOT1 and LOT2.
This role ensures operational stability, performance improvement, and proactive risk management across the organization.
Acting as a senior business partner to operational leadership, the role drives systemic improvements, aligns stakeholders, and ensures delivery teams have the clarity, capability, and support needed to meet commitments
Essential Duties & Responsibilities
* Strategic Leadership & Governance - Work alongside the Operations Director to set the vision and operating model for delivery enablement across all services.
Chair governance forums and provide executive-level insight on delivery performance, risks and improvement priorities
* Performance Oversight & Risk Management - Monitor delivery health across all regions and services, using data and qualitative insight to identify systemic risks.
Escalate material risks and ensure timely intervention strategies are in place
* Enablement Framework & Capability Building - Design and embed frameworks for proactive risk prevention, readiness reviews, and stabilisation protocols.
Build organisational capability in structured problem-solving and continuous improvement
* Operational Readiness & Change Integration - Ensure new initiatives, suppliers, and technology changes are delivery-ready through robust gating and readiness reviews
* Stakeholder Engagement & Alignment - Act as a senior liaison with internal and external stakeholders (including DWP and Capita) to align priorities and resolve conflicts
* Crisis Management & Stabilisation Leadership - Lead high-impact interventions during major delivery breakdowns, coordinating cross-functional recovery plans
* Continuous Improvement & Innovation - Lead the Delivery Enablement Leads to actively support continuous improvement activities and work alongside the Head of Operations to drive forward in each of the areas.
Sponsor improvement initiatives that address recurring issues and enhance delivery resilience.
Key Contacts & Relationships:
Internal
• Operational Leadership
• Commercial Team
• Technology
• Central Services
External
• DWP stakeholders
• Capita stakeholders
Qualifications & Experience
* Senior-level leadership experience in service delivery, operations or delivery enablement
* Proven ability to stabilise at-risk or failing operational functions
* Strong stake...
....Read more...
Type: Permanent Location: Miami, US-FL
Salary / Rate: Not Specified
Posted: 2026-01-28 07:23:25
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
The Head of Service Delivery Enablement provides strategic leadership and oversight for all delivery enablement activities across LOT1 and LOT2.
This role ensures operational stability, performance improvement, and proactive risk management across the organization.
Acting as a senior business partner to operational leadership, the role drives systemic improvements, aligns stakeholders, and ensures delivery teams have the clarity, capability, and support needed to meet commitments
Essential Duties & Responsibilities
* Strategic Leadership & Governance - Work alongside the Operations Director to set the vision and operating model for delivery enablement across all services.
Chair governance forums and provide executive-level insight on delivery performance, risks and improvement priorities
* Performance Oversight & Risk Management - Monitor delivery health across all regions and services, using data and qualitative insight to identify systemic risks.
Escalate material risks and ensure timely intervention strategies are in place
* Enablement Framework & Capability Building - Design and embed frameworks for proactive risk prevention, readiness reviews, and stabilisation protocols.
Build organisational capability in structured problem-solving and continuous improvement
* Operational Readiness & Change Integration - Ensure new initiatives, suppliers, and technology changes are delivery-ready through robust gating and readiness reviews
* Stakeholder Engagement & Alignment - Act as a senior liaison with internal and external stakeholders (including DWP and Capita) to align priorities and resolve conflicts
* Crisis Management & Stabilisation Leadership - Lead high-impact interventions during major delivery breakdowns, coordinating cross-functional recovery plans
* Continuous Improvement & Innovation - Lead the Delivery Enablement Leads to actively support continuous improvement activities and work alongside the Head of Operations to drive forward in each of the areas.
Sponsor improvement initiatives that address recurring issues and enhance delivery resilience.
Key Contacts & Relationships:
Internal
• Operational Leadership
• Commercial Team
• Technology
• Central Services
External
• DWP stakeholders
• Capita stakeholders
Qualifications & Experience
* Senior-level leadership experience in service delivery, operations or delivery enablement
* Proven ability to stabilise at-risk or failing operational functions
* Strong stake...
....Read more...
Type: Permanent Location: Tampa, US-FL
Salary / Rate: Not Specified
Posted: 2026-01-28 07:23:24
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
The Head of Service Delivery Enablement provides strategic leadership and oversight for all delivery enablement activities across LOT1 and LOT2.
This role ensures operational stability, performance improvement, and proactive risk management across the organization.
Acting as a senior business partner to operational leadership, the role drives systemic improvements, aligns stakeholders, and ensures delivery teams have the clarity, capability, and support needed to meet commitments
Essential Duties & Responsibilities
* Strategic Leadership & Governance - Work alongside the Operations Director to set the vision and operating model for delivery enablement across all services.
Chair governance forums and provide executive-level insight on delivery performance, risks and improvement priorities
* Performance Oversight & Risk Management - Monitor delivery health across all regions and services, using data and qualitative insight to identify systemic risks.
Escalate material risks and ensure timely intervention strategies are in place
* Enablement Framework & Capability Building - Design and embed frameworks for proactive risk prevention, readiness reviews, and stabilisation protocols.
Build organisational capability in structured problem-solving and continuous improvement
* Operational Readiness & Change Integration - Ensure new initiatives, suppliers, and technology changes are delivery-ready through robust gating and readiness reviews
* Stakeholder Engagement & Alignment - Act as a senior liaison with internal and external stakeholders (including DWP and Capita) to align priorities and resolve conflicts
* Crisis Management & Stabilisation Leadership - Lead high-impact interventions during major delivery breakdowns, coordinating cross-functional recovery plans
* Continuous Improvement & Innovation - Lead the Delivery Enablement Leads to actively support continuous improvement activities and work alongside the Head of Operations to drive forward in each of the areas.
Sponsor improvement initiatives that address recurring issues and enhance delivery resilience.
Key Contacts & Relationships:
Internal
• Operational Leadership
• Commercial Team
• Technology
• Central Services
External
• DWP stakeholders
• Capita stakeholders
Qualifications & Experience
* Senior-level leadership experience in service delivery, operations or delivery enablement
* Proven ability to stabilise at-risk or failing operational functions
* Strong stake...
....Read more...
Type: Permanent Location: Sacramento, US-CA
Salary / Rate: Not Specified
Posted: 2026-01-28 07:23:24
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
The Head of Service Delivery Enablement provides strategic leadership and oversight for all delivery enablement activities across LOT1 and LOT2.
This role ensures operational stability, performance improvement, and proactive risk management across the organization.
Acting as a senior business partner to operational leadership, the role drives systemic improvements, aligns stakeholders, and ensures delivery teams have the clarity, capability, and support needed to meet commitments
Essential Duties & Responsibilities
* Strategic Leadership & Governance - Work alongside the Operations Director to set the vision and operating model for delivery enablement across all services.
Chair governance forums and provide executive-level insight on delivery performance, risks and improvement priorities
* Performance Oversight & Risk Management - Monitor delivery health across all regions and services, using data and qualitative insight to identify systemic risks.
Escalate material risks and ensure timely intervention strategies are in place
* Enablement Framework & Capability Building - Design and embed frameworks for proactive risk prevention, readiness reviews, and stabilisation protocols.
Build organisational capability in structured problem-solving and continuous improvement
* Operational Readiness & Change Integration - Ensure new initiatives, suppliers, and technology changes are delivery-ready through robust gating and readiness reviews
* Stakeholder Engagement & Alignment - Act as a senior liaison with internal and external stakeholders (including DWP and Capita) to align priorities and resolve conflicts
* Crisis Management & Stabilisation Leadership - Lead high-impact interventions during major delivery breakdowns, coordinating cross-functional recovery plans
* Continuous Improvement & Innovation - Lead the Delivery Enablement Leads to actively support continuous improvement activities and work alongside the Head of Operations to drive forward in each of the areas.
Sponsor improvement initiatives that address recurring issues and enhance delivery resilience.
Key Contacts & Relationships:
Internal
• Operational Leadership
• Commercial Team
• Technology
• Central Services
External
• DWP stakeholders
• Capita stakeholders
Qualifications & Experience
* Senior-level leadership experience in service delivery, operations or delivery enablement
* Proven ability to stabilise at-risk or failing operational functions
* Strong stake...
....Read more...
Type: Permanent Location: Bridgeport, US-CT
Salary / Rate: Not Specified
Posted: 2026-01-28 07:23:23
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
The Head of Service Delivery Enablement provides strategic leadership and oversight for all delivery enablement activities across LOT1 and LOT2.
This role ensures operational stability, performance improvement, and proactive risk management across the organization.
Acting as a senior business partner to operational leadership, the role drives systemic improvements, aligns stakeholders, and ensures delivery teams have the clarity, capability, and support needed to meet commitments
Essential Duties & Responsibilities
* Strategic Leadership & Governance - Work alongside the Operations Director to set the vision and operating model for delivery enablement across all services.
Chair governance forums and provide executive-level insight on delivery performance, risks and improvement priorities
* Performance Oversight & Risk Management - Monitor delivery health across all regions and services, using data and qualitative insight to identify systemic risks.
Escalate material risks and ensure timely intervention strategies are in place
* Enablement Framework & Capability Building - Design and embed frameworks for proactive risk prevention, readiness reviews, and stabilisation protocols.
Build organisational capability in structured problem-solving and continuous improvement
* Operational Readiness & Change Integration - Ensure new initiatives, suppliers, and technology changes are delivery-ready through robust gating and readiness reviews
* Stakeholder Engagement & Alignment - Act as a senior liaison with internal and external stakeholders (including DWP and Capita) to align priorities and resolve conflicts
* Crisis Management & Stabilisation Leadership - Lead high-impact interventions during major delivery breakdowns, coordinating cross-functional recovery plans
* Continuous Improvement & Innovation - Lead the Delivery Enablement Leads to actively support continuous improvement activities and work alongside the Head of Operations to drive forward in each of the areas.
Sponsor improvement initiatives that address recurring issues and enhance delivery resilience.
Key Contacts & Relationships:
Internal
• Operational Leadership
• Commercial Team
• Technology
• Central Services
External
• DWP stakeholders
• Capita stakeholders
Qualifications & Experience
* Senior-level leadership experience in service delivery, operations or delivery enablement
* Proven ability to stabilise at-risk or failing operational functions
* Strong stake...
....Read more...
Type: Permanent Location: San Francisco, US-CA
Salary / Rate: Not Specified
Posted: 2026-01-28 07:23:23
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
The Head of Service Delivery Enablement provides strategic leadership and oversight for all delivery enablement activities across LOT1 and LOT2.
This role ensures operational stability, performance improvement, and proactive risk management across the organization.
Acting as a senior business partner to operational leadership, the role drives systemic improvements, aligns stakeholders, and ensures delivery teams have the clarity, capability, and support needed to meet commitments
Essential Duties & Responsibilities
* Strategic Leadership & Governance - Work alongside the Operations Director to set the vision and operating model for delivery enablement across all services.
Chair governance forums and provide executive-level insight on delivery performance, risks and improvement priorities
* Performance Oversight & Risk Management - Monitor delivery health across all regions and services, using data and qualitative insight to identify systemic risks.
Escalate material risks and ensure timely intervention strategies are in place
* Enablement Framework & Capability Building - Design and embed frameworks for proactive risk prevention, readiness reviews, and stabilisation protocols.
Build organisational capability in structured problem-solving and continuous improvement
* Operational Readiness & Change Integration - Ensure new initiatives, suppliers, and technology changes are delivery-ready through robust gating and readiness reviews
* Stakeholder Engagement & Alignment - Act as a senior liaison with internal and external stakeholders (including DWP and Capita) to align priorities and resolve conflicts
* Crisis Management & Stabilisation Leadership - Lead high-impact interventions during major delivery breakdowns, coordinating cross-functional recovery plans
* Continuous Improvement & Innovation - Lead the Delivery Enablement Leads to actively support continuous improvement activities and work alongside the Head of Operations to drive forward in each of the areas.
Sponsor improvement initiatives that address recurring issues and enhance delivery resilience.
Key Contacts & Relationships:
Internal
• Operational Leadership
• Commercial Team
• Technology
• Central Services
External
• DWP stakeholders
• Capita stakeholders
Qualifications & Experience
* Senior-level leadership experience in service delivery, operations or delivery enablement
* Proven ability to stabilise at-risk or failing operational functions
* Strong stake...
....Read more...
Type: Permanent Location: Denver, US-CO
Salary / Rate: Not Specified
Posted: 2026-01-28 07:23:22
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
The Head of Service Delivery Enablement provides strategic leadership and oversight for all delivery enablement activities across LOT1 and LOT2.
This role ensures operational stability, performance improvement, and proactive risk management across the organization.
Acting as a senior business partner to operational leadership, the role drives systemic improvements, aligns stakeholders, and ensures delivery teams have the clarity, capability, and support needed to meet commitments
Essential Duties & Responsibilities
* Strategic Leadership & Governance - Work alongside the Operations Director to set the vision and operating model for delivery enablement across all services.
Chair governance forums and provide executive-level insight on delivery performance, risks and improvement priorities
* Performance Oversight & Risk Management - Monitor delivery health across all regions and services, using data and qualitative insight to identify systemic risks.
Escalate material risks and ensure timely intervention strategies are in place
* Enablement Framework & Capability Building - Design and embed frameworks for proactive risk prevention, readiness reviews, and stabilisation protocols.
Build organisational capability in structured problem-solving and continuous improvement
* Operational Readiness & Change Integration - Ensure new initiatives, suppliers, and technology changes are delivery-ready through robust gating and readiness reviews
* Stakeholder Engagement & Alignment - Act as a senior liaison with internal and external stakeholders (including DWP and Capita) to align priorities and resolve conflicts
* Crisis Management & Stabilisation Leadership - Lead high-impact interventions during major delivery breakdowns, coordinating cross-functional recovery plans
* Continuous Improvement & Innovation - Lead the Delivery Enablement Leads to actively support continuous improvement activities and work alongside the Head of Operations to drive forward in each of the areas.
Sponsor improvement initiatives that address recurring issues and enhance delivery resilience.
Key Contacts & Relationships:
Internal
• Operational Leadership
• Commercial Team
• Technology
• Central Services
External
• DWP stakeholders
• Capita stakeholders
Qualifications & Experience
* Senior-level leadership experience in service delivery, operations or delivery enablement
* Proven ability to stabilise at-risk or failing operational functions
* Strong stake...
....Read more...
Type: Permanent Location: Colorado Springs, US-CO
Salary / Rate: Not Specified
Posted: 2026-01-28 07:23:22
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
The Head of Service Delivery Enablement provides strategic leadership and oversight for all delivery enablement activities across LOT1 and LOT2.
This role ensures operational stability, performance improvement, and proactive risk management across the organization.
Acting as a senior business partner to operational leadership, the role drives systemic improvements, aligns stakeholders, and ensures delivery teams have the clarity, capability, and support needed to meet commitments
Essential Duties & Responsibilities
* Strategic Leadership & Governance - Work alongside the Operations Director to set the vision and operating model for delivery enablement across all services.
Chair governance forums and provide executive-level insight on delivery performance, risks and improvement priorities
* Performance Oversight & Risk Management - Monitor delivery health across all regions and services, using data and qualitative insight to identify systemic risks.
Escalate material risks and ensure timely intervention strategies are in place
* Enablement Framework & Capability Building - Design and embed frameworks for proactive risk prevention, readiness reviews, and stabilisation protocols.
Build organisational capability in structured problem-solving and continuous improvement
* Operational Readiness & Change Integration - Ensure new initiatives, suppliers, and technology changes are delivery-ready through robust gating and readiness reviews
* Stakeholder Engagement & Alignment - Act as a senior liaison with internal and external stakeholders (including DWP and Capita) to align priorities and resolve conflicts
* Crisis Management & Stabilisation Leadership - Lead high-impact interventions during major delivery breakdowns, coordinating cross-functional recovery plans
* Continuous Improvement & Innovation - Lead the Delivery Enablement Leads to actively support continuous improvement activities and work alongside the Head of Operations to drive forward in each of the areas.
Sponsor improvement initiatives that address recurring issues and enhance delivery resilience.
Key Contacts & Relationships:
Internal
• Operational Leadership
• Commercial Team
• Technology
• Central Services
External
• DWP stakeholders
• Capita stakeholders
Qualifications & Experience
* Senior-level leadership experience in service delivery, operations or delivery enablement
* Proven ability to stabilise at-risk or failing operational functions
* Strong stake...
....Read more...
Type: Permanent Location: Hartford, US-CT
Salary / Rate: Not Specified
Posted: 2026-01-28 07:23:21
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
The Head of Service Delivery Enablement provides strategic leadership and oversight for all delivery enablement activities across LOT1 and LOT2.
This role ensures operational stability, performance improvement, and proactive risk management across the organization.
Acting as a senior business partner to operational leadership, the role drives systemic improvements, aligns stakeholders, and ensures delivery teams have the clarity, capability, and support needed to meet commitments
Essential Duties & Responsibilities
* Strategic Leadership & Governance - Work alongside the Operations Director to set the vision and operating model for delivery enablement across all services.
Chair governance forums and provide executive-level insight on delivery performance, risks and improvement priorities
* Performance Oversight & Risk Management - Monitor delivery health across all regions and services, using data and qualitative insight to identify systemic risks.
Escalate material risks and ensure timely intervention strategies are in place
* Enablement Framework & Capability Building - Design and embed frameworks for proactive risk prevention, readiness reviews, and stabilisation protocols.
Build organisational capability in structured problem-solving and continuous improvement
* Operational Readiness & Change Integration - Ensure new initiatives, suppliers, and technology changes are delivery-ready through robust gating and readiness reviews
* Stakeholder Engagement & Alignment - Act as a senior liaison with internal and external stakeholders (including DWP and Capita) to align priorities and resolve conflicts
* Crisis Management & Stabilisation Leadership - Lead high-impact interventions during major delivery breakdowns, coordinating cross-functional recovery plans
* Continuous Improvement & Innovation - Lead the Delivery Enablement Leads to actively support continuous improvement activities and work alongside the Head of Operations to drive forward in each of the areas.
Sponsor improvement initiatives that address recurring issues and enhance delivery resilience.
Key Contacts & Relationships:
Internal
• Operational Leadership
• Commercial Team
• Technology
• Central Services
External
• DWP stakeholders
• Capita stakeholders
Qualifications & Experience
* Senior-level leadership experience in service delivery, operations or delivery enablement
* Proven ability to stabilise at-risk or failing operational functions
* Strong stake...
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: Not Specified
Posted: 2026-01-28 07:23:20
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
The Head of Service Delivery Enablement provides strategic leadership and oversight for all delivery enablement activities across LOT1 and LOT2.
This role ensures operational stability, performance improvement, and proactive risk management across the organization.
Acting as a senior business partner to operational leadership, the role drives systemic improvements, aligns stakeholders, and ensures delivery teams have the clarity, capability, and support needed to meet commitments
Essential Duties & Responsibilities
* Strategic Leadership & Governance - Work alongside the Operations Director to set the vision and operating model for delivery enablement across all services.
Chair governance forums and provide executive-level insight on delivery performance, risks and improvement priorities
* Performance Oversight & Risk Management - Monitor delivery health across all regions and services, using data and qualitative insight to identify systemic risks.
Escalate material risks and ensure timely intervention strategies are in place
* Enablement Framework & Capability Building - Design and embed frameworks for proactive risk prevention, readiness reviews, and stabilisation protocols.
Build organisational capability in structured problem-solving and continuous improvement
* Operational Readiness & Change Integration - Ensure new initiatives, suppliers, and technology changes are delivery-ready through robust gating and readiness reviews
* Stakeholder Engagement & Alignment - Act as a senior liaison with internal and external stakeholders (including DWP and Capita) to align priorities and resolve conflicts
* Crisis Management & Stabilisation Leadership - Lead high-impact interventions during major delivery breakdowns, coordinating cross-functional recovery plans
* Continuous Improvement & Innovation - Lead the Delivery Enablement Leads to actively support continuous improvement activities and work alongside the Head of Operations to drive forward in each of the areas.
Sponsor improvement initiatives that address recurring issues and enhance delivery resilience.
Key Contacts & Relationships:
Internal
• Operational Leadership
• Commercial Team
• Technology
• Central Services
External
• DWP stakeholders
• Capita stakeholders
Qualifications & Experience
* Senior-level leadership experience in service delivery, operations or delivery enablement
* Proven ability to stabilise at-risk or failing operational functions
* Strong stake...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: Not Specified
Posted: 2026-01-28 07:23:20
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
The Head of Service Delivery Enablement provides strategic leadership and oversight for all delivery enablement activities across LOT1 and LOT2.
This role ensures operational stability, performance improvement, and proactive risk management across the organization.
Acting as a senior business partner to operational leadership, the role drives systemic improvements, aligns stakeholders, and ensures delivery teams have the clarity, capability, and support needed to meet commitments
Essential Duties & Responsibilities
* Strategic Leadership & Governance - Work alongside the Operations Director to set the vision and operating model for delivery enablement across all services.
Chair governance forums and provide executive-level insight on delivery performance, risks and improvement priorities
* Performance Oversight & Risk Management - Monitor delivery health across all regions and services, using data and qualitative insight to identify systemic risks.
Escalate material risks and ensure timely intervention strategies are in place
* Enablement Framework & Capability Building - Design and embed frameworks for proactive risk prevention, readiness reviews, and stabilisation protocols.
Build organisational capability in structured problem-solving and continuous improvement
* Operational Readiness & Change Integration - Ensure new initiatives, suppliers, and technology changes are delivery-ready through robust gating and readiness reviews
* Stakeholder Engagement & Alignment - Act as a senior liaison with internal and external stakeholders (including DWP and Capita) to align priorities and resolve conflicts
* Crisis Management & Stabilisation Leadership - Lead high-impact interventions during major delivery breakdowns, coordinating cross-functional recovery plans
* Continuous Improvement & Innovation - Lead the Delivery Enablement Leads to actively support continuous improvement activities and work alongside the Head of Operations to drive forward in each of the areas.
Sponsor improvement initiatives that address recurring issues and enhance delivery resilience.
Key Contacts & Relationships:
Internal
• Operational Leadership
• Commercial Team
• Technology
• Central Services
External
• DWP stakeholders
• Capita stakeholders
Qualifications & Experience
* Senior-level leadership experience in service delivery, operations or delivery enablement
* Proven ability to stabilise at-risk or failing operational functions
* Strong stake...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: Not Specified
Posted: 2026-01-28 07:23:20
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
The Head of Service Delivery Enablement provides strategic leadership and oversight for all delivery enablement activities across LOT1 and LOT2.
This role ensures operational stability, performance improvement, and proactive risk management across the organization.
Acting as a senior business partner to operational leadership, the role drives systemic improvements, aligns stakeholders, and ensures delivery teams have the clarity, capability, and support needed to meet commitments
Essential Duties & Responsibilities
* Strategic Leadership & Governance - Work alongside the Operations Director to set the vision and operating model for delivery enablement across all services.
Chair governance forums and provide executive-level insight on delivery performance, risks and improvement priorities
* Performance Oversight & Risk Management - Monitor delivery health across all regions and services, using data and qualitative insight to identify systemic risks.
Escalate material risks and ensure timely intervention strategies are in place
* Enablement Framework & Capability Building - Design and embed frameworks for proactive risk prevention, readiness reviews, and stabilisation protocols.
Build organisational capability in structured problem-solving and continuous improvement
* Operational Readiness & Change Integration - Ensure new initiatives, suppliers, and technology changes are delivery-ready through robust gating and readiness reviews
* Stakeholder Engagement & Alignment - Act as a senior liaison with internal and external stakeholders (including DWP and Capita) to align priorities and resolve conflicts
* Crisis Management & Stabilisation Leadership - Lead high-impact interventions during major delivery breakdowns, coordinating cross-functional recovery plans
* Continuous Improvement & Innovation - Lead the Delivery Enablement Leads to actively support continuous improvement activities and work alongside the Head of Operations to drive forward in each of the areas.
Sponsor improvement initiatives that address recurring issues and enhance delivery resilience.
Key Contacts & Relationships:
Internal
• Operational Leadership
• Commercial Team
• Technology
• Central Services
External
• DWP stakeholders
• Capita stakeholders
Qualifications & Experience
* Senior-level leadership experience in service delivery, operations or delivery enablement
* Proven ability to stabilise at-risk or failing operational functions
* Strong stake...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: Not Specified
Posted: 2026-01-28 07:23:19
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
The Head of Service Delivery Enablement provides strategic leadership and oversight for all delivery enablement activities across LOT1 and LOT2.
This role ensures operational stability, performance improvement, and proactive risk management across the organization.
Acting as a senior business partner to operational leadership, the role drives systemic improvements, aligns stakeholders, and ensures delivery teams have the clarity, capability, and support needed to meet commitments
Essential Duties & Responsibilities
* Strategic Leadership & Governance - Work alongside the Operations Director to set the vision and operating model for delivery enablement across all services.
Chair governance forums and provide executive-level insight on delivery performance, risks and improvement priorities
* Performance Oversight & Risk Management - Monitor delivery health across all regions and services, using data and qualitative insight to identify systemic risks.
Escalate material risks and ensure timely intervention strategies are in place
* Enablement Framework & Capability Building - Design and embed frameworks for proactive risk prevention, readiness reviews, and stabilisation protocols.
Build organisational capability in structured problem-solving and continuous improvement
* Operational Readiness & Change Integration - Ensure new initiatives, suppliers, and technology changes are delivery-ready through robust gating and readiness reviews
* Stakeholder Engagement & Alignment - Act as a senior liaison with internal and external stakeholders (including DWP and Capita) to align priorities and resolve conflicts
* Crisis Management & Stabilisation Leadership - Lead high-impact interventions during major delivery breakdowns, coordinating cross-functional recovery plans
* Continuous Improvement & Innovation - Lead the Delivery Enablement Leads to actively support continuous improvement activities and work alongside the Head of Operations to drive forward in each of the areas.
Sponsor improvement initiatives that address recurring issues and enhance delivery resilience.
Key Contacts & Relationships:
Internal
• Operational Leadership
• Commercial Team
• Technology
• Central Services
External
• DWP stakeholders
• Capita stakeholders
Qualifications & Experience
* Senior-level leadership experience in service delivery, operations or delivery enablement
* Proven ability to stabilise at-risk or failing operational functions
* Strong stake...
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: Not Specified
Posted: 2026-01-28 07:23:18
-
Description & Requirements
We have a fantastic part time opportunity for you to join us as a Safeguarding & Therapeutic Lead supporting one of our charities, CALM.
Shifts will be as below and could be subject to change.
The role is also home based.
The hours are 30 per week.
* Wednesday: 16:30 - 12:30
* Thursday: 16:30 - 12:30
* Saturday: 16:30 - 12:30
* Sunday: 16:30 - 12:30
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
As a CALM Safeguarding & Therapeutic Lead you will ensure that the helpline operates in compliance with safeguarding legislation and best practices.
You will ensure the emotional wellbeing for helpline staff and managers.
This role will ensure safeguarding practice is robust, consistent, and effectively implemented to protect individuals in mental health crisis.
You will also be responsible for implementing staff emotional wellbeing strategies to ensure the workforce remain resilient.
More about what you will do
• Provide support, advice and debrief to staff on safeguarding and emotional wellbeing, promoting a culture of vigilance and responsibility.
• Lead on all safeguarding matters, ensuring the helpline's policies and procedures are up-to-date and effectively implemented.
• Act as the main point of contact for safeguarding issues, liaising with external agencies, including emergency services.
• Identifying trends and risks including mitigation strategies and liaising with line managers.
• Develop and deliver safeguarding training for staff and ensuring they are equipped to identify and respond to safeguarding concerns.
• Have experience in managing vicarious trauma and the impact on employees.
• Monitor safeguarding practices and produce regular reports for management and customers.
Supporting with client presentations and updates (QBR's /EOY's).
• Work alongside Quality Assurance and training team to identify challenges and opportunities for improvement.
Qualifications & Experience
* Therapeutic qualification (counselling, psychotherapist, psychologist)
* Evidence of knowledge in safeguarding (e.g., Level 3 Safeguarding)
* Significant experience in a safeguarding role within mental health, preferably within a helpline or similar setting
* Experience of coaching and developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Experience using data to influence and drive change
* Willingness to work flexibly at short notice including weekends a...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2026-01-28 07:23:17
-
Description & Requirements
We have a fantastic part time opportunity for you to join us as a Safeguarding & Therapeutic Lead supporting one of our charities, CALM.
Shifts will be as below and could be subject to change.
The role is also home based.
The hours are 30 per week.
* Wednesday: 16:30 - 12:30
* Thursday: 16:30 - 12:30
* Saturday: 16:30 - 12:30
* Sunday: 16:30 - 12:30
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
As a CALM Safeguarding & Therapeutic Lead you will ensure that the helpline operates in compliance with safeguarding legislation and best practices.
You will ensure the emotional wellbeing for helpline staff and managers.
This role will ensure safeguarding practice is robust, consistent, and effectively implemented to protect individuals in mental health crisis.
You will also be responsible for implementing staff emotional wellbeing strategies to ensure the workforce remain resilient.
More about what you will do
• Provide support, advice and debrief to staff on safeguarding and emotional wellbeing, promoting a culture of vigilance and responsibility.
• Lead on all safeguarding matters, ensuring the helpline's policies and procedures are up-to-date and effectively implemented.
• Act as the main point of contact for safeguarding issues, liaising with external agencies, including emergency services.
• Identifying trends and risks including mitigation strategies and liaising with line managers.
• Develop and deliver safeguarding training for staff and ensuring they are equipped to identify and respond to safeguarding concerns.
• Have experience in managing vicarious trauma and the impact on employees.
• Monitor safeguarding practices and produce regular reports for management and customers.
Supporting with client presentations and updates (QBR's /EOY's).
• Work alongside Quality Assurance and training team to identify challenges and opportunities for improvement.
Qualifications & Experience
* Therapeutic qualification (counselling, psychotherapist, psychologist)
* Evidence of knowledge in safeguarding (e.g., Level 3 Safeguarding)
* Significant experience in a safeguarding role within mental health, preferably within a helpline or similar setting
* Experience of coaching and developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Experience using data to influence and drive change
* Willingness to work flexibly at short notice including weekends a...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2026-01-28 07:23:17
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
The Head of Service Delivery Enablement provides strategic leadership and oversight for all delivery enablement activities across LOT1 and LOT2.
This role ensures operational stability, performance improvement, and proactive risk management across the organization.
Acting as a senior business partner to operational leadership, the role drives systemic improvements, aligns stakeholders, and ensures delivery teams have the clarity, capability, and support needed to meet commitments
Essential Duties & Responsibilities
* Strategic Leadership & Governance - Work alongside the Operations Director to set the vision and operating model for delivery enablement across all services.
Chair governance forums and provide executive-level insight on delivery performance, risks and improvement priorities
* Performance Oversight & Risk Management - Monitor delivery health across all regions and services, using data and qualitative insight to identify systemic risks.
Escalate material risks and ensure timely intervention strategies are in place
* Enablement Framework & Capability Building - Design and embed frameworks for proactive risk prevention, readiness reviews, and stabilisation protocols.
Build organisational capability in structured problem-solving and continuous improvement
* Operational Readiness & Change Integration - Ensure new initiatives, suppliers, and technology changes are delivery-ready through robust gating and readiness reviews
* Stakeholder Engagement & Alignment - Act as a senior liaison with internal and external stakeholders (including DWP and Capita) to align priorities and resolve conflicts
* Crisis Management & Stabilisation Leadership - Lead high-impact interventions during major delivery breakdowns, coordinating cross-functional recovery plans
* Continuous Improvement & Innovation - Lead the Delivery Enablement Leads to actively support continuous improvement activities and work alongside the Head of Operations to drive forward in each of the areas.
Sponsor improvement initiatives that address recurring issues and enhance delivery resilience.
Key Contacts & Relationships:
Internal
• Operational Leadership
• Commercial Team
• Technology
• Central Services
External
• DWP stakeholders
• Capita stakeholders
Qualifications & Experience
* Senior-level leadership experience in service delivery, operations or delivery enablement
* Proven ability to stabilise at-risk or failing operational functions
* Strong stake...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2026-01-28 07:23:16
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
The Head of Service Delivery Enablement provides strategic leadership and oversight for all delivery enablement activities across LOT1 and LOT2.
This role ensures operational stability, performance improvement, and proactive risk management across the organization.
Acting as a senior business partner to operational leadership, the role drives systemic improvements, aligns stakeholders, and ensures delivery teams have the clarity, capability, and support needed to meet commitments
Essential Duties & Responsibilities
* Strategic Leadership & Governance - Work alongside the Operations Director to set the vision and operating model for delivery enablement across all services.
Chair governance forums and provide executive-level insight on delivery performance, risks and improvement priorities
* Performance Oversight & Risk Management - Monitor delivery health across all regions and services, using data and qualitative insight to identify systemic risks.
Escalate material risks and ensure timely intervention strategies are in place
* Enablement Framework & Capability Building - Design and embed frameworks for proactive risk prevention, readiness reviews, and stabilisation protocols.
Build organisational capability in structured problem-solving and continuous improvement
* Operational Readiness & Change Integration - Ensure new initiatives, suppliers, and technology changes are delivery-ready through robust gating and readiness reviews
* Stakeholder Engagement & Alignment - Act as a senior liaison with internal and external stakeholders (including DWP and Capita) to align priorities and resolve conflicts
* Crisis Management & Stabilisation Leadership - Lead high-impact interventions during major delivery breakdowns, coordinating cross-functional recovery plans
* Continuous Improvement & Innovation - Lead the Delivery Enablement Leads to actively support continuous improvement activities and work alongside the Head of Operations to drive forward in each of the areas.
Sponsor improvement initiatives that address recurring issues and enhance delivery resilience.
Key Contacts & Relationships:
Internal
• Operational Leadership
• Commercial Team
• Technology
• Central Services
External
• DWP stakeholders
• Capita stakeholders
Qualifications & Experience
* Senior-level leadership experience in service delivery, operations or delivery enablement
* Proven ability to stabilise at-risk or failing operational functions
* Strong stake...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: Not Specified
Posted: 2026-01-28 07:23:16
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
The Head of Service Delivery Enablement provides strategic leadership and oversight for all delivery enablement activities across LOT1 and LOT2.
This role ensures operational stability, performance improvement, and proactive risk management across the organization.
Acting as a senior business partner to operational leadership, the role drives systemic improvements, aligns stakeholders, and ensures delivery teams have the clarity, capability, and support needed to meet commitments
Essential Duties & Responsibilities
* Strategic Leadership & Governance - Work alongside the Operations Director to set the vision and operating model for delivery enablement across all services.
Chair governance forums and provide executive-level insight on delivery performance, risks and improvement priorities
* Performance Oversight & Risk Management - Monitor delivery health across all regions and services, using data and qualitative insight to identify systemic risks.
Escalate material risks and ensure timely intervention strategies are in place
* Enablement Framework & Capability Building - Design and embed frameworks for proactive risk prevention, readiness reviews, and stabilisation protocols.
Build organisational capability in structured problem-solving and continuous improvement
* Operational Readiness & Change Integration - Ensure new initiatives, suppliers, and technology changes are delivery-ready through robust gating and readiness reviews
* Stakeholder Engagement & Alignment - Act as a senior liaison with internal and external stakeholders (including DWP and Capita) to align priorities and resolve conflicts
* Crisis Management & Stabilisation Leadership - Lead high-impact interventions during major delivery breakdowns, coordinating cross-functional recovery plans
* Continuous Improvement & Innovation - Lead the Delivery Enablement Leads to actively support continuous improvement activities and work alongside the Head of Operations to drive forward in each of the areas.
Sponsor improvement initiatives that address recurring issues and enhance delivery resilience.
Key Contacts & Relationships:
Internal
• Operational Leadership
• Commercial Team
• Technology
• Central Services
External
• DWP stakeholders
• Capita stakeholders
Qualifications & Experience
* Senior-level leadership experience in service delivery, operations or delivery enablement
* Proven ability to stabilise at-risk or failing operational functions
* Strong stake...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: Not Specified
Posted: 2026-01-28 07:23:16
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
The Head of Service Delivery Enablement provides strategic leadership and oversight for all delivery enablement activities across LOT1 and LOT2.
This role ensures operational stability, performance improvement, and proactive risk management across the organization.
Acting as a senior business partner to operational leadership, the role drives systemic improvements, aligns stakeholders, and ensures delivery teams have the clarity, capability, and support needed to meet commitments
Essential Duties & Responsibilities
* Strategic Leadership & Governance - Work alongside the Operations Director to set the vision and operating model for delivery enablement across all services.
Chair governance forums and provide executive-level insight on delivery performance, risks and improvement priorities
* Performance Oversight & Risk Management - Monitor delivery health across all regions and services, using data and qualitative insight to identify systemic risks.
Escalate material risks and ensure timely intervention strategies are in place
* Enablement Framework & Capability Building - Design and embed frameworks for proactive risk prevention, readiness reviews, and stabilisation protocols.
Build organisational capability in structured problem-solving and continuous improvement
* Operational Readiness & Change Integration - Ensure new initiatives, suppliers, and technology changes are delivery-ready through robust gating and readiness reviews
* Stakeholder Engagement & Alignment - Act as a senior liaison with internal and external stakeholders (including DWP and Capita) to align priorities and resolve conflicts
* Crisis Management & Stabilisation Leadership - Lead high-impact interventions during major delivery breakdowns, coordinating cross-functional recovery plans
* Continuous Improvement & Innovation - Lead the Delivery Enablement Leads to actively support continuous improvement activities and work alongside the Head of Operations to drive forward in each of the areas.
Sponsor improvement initiatives that address recurring issues and enhance delivery resilience.
Key Contacts & Relationships:
Internal
• Operational Leadership
• Commercial Team
• Technology
• Central Services
External
• DWP stakeholders
• Capita stakeholders
Qualifications & Experience
* Senior-level leadership experience in service delivery, operations or delivery enablement
* Proven ability to stabilise at-risk or failing operational functions
* Strong stake...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: Not Specified
Posted: 2026-01-28 07:23:15
