-
Description & Requirements
Reporting to the Sr.
Manager for the Program Security Services team (US Services), the Lead Security Analyst-ISSO is responsible for managing the overall security posture of their assigned projects.
Acting as an independent contributor, the Lead Analyst-ISSO will document and validate security compliance requirements, as defined in client contracts and established regulatory frameworks (NIST 800-53, HIPAA, IRS 1075, CMS MARS-E/ARC-AMPE, PCI-DSS).
This position requires broad knowledge of Information Technology, including cloud providers such as Azure and AWS.
This role will also manage stakeholder relationships with both internal and external customers.
US citizenship is required per contract/client, at least one of the following certifications is required: CISSP (preferred), CISA or CISM.
Experience with NIST 800-53 and the ability to travel up to 10% is required.
Essential Duties and Responsibilities:
- Responsible for ensuring information security for an assigned area of Business/Project focusing on key areas of risk, as outlined in the Information Security policy, under the direction of the Information Security management team.
- Conduct Information Security risk assessments and compliance evaluations for infrastructure and application assets within required timeframes and to industry standards and regulatory specifications.
- Ensure controls are properly and fully implemented to address identified Information Security risks for assigned area of responsibility.
- Define, create and maintain the documentation for certification and accreditation of each information system in accordance with regulatory requirements.
- Lead and support audits and client reviews of security posture; coordinate the collection, review and submission of Information Security deliverables and track the remediation of audit findings and exceptions.
- Manage expectations with multiple stakeholders on projects and programs in conjunction with the Information Security team.
- Promotion of Information Security awareness through various communication channels within the organization.
- Collaborate with the Information Security team members on process improvements, secure design and recertification of MAXIMUS assets.
* Identify potential security control gaps by reviewing evidence provided by stakeholders, system generated reports and/or control implementation statements.
* Perform risk assessments using vulnerability management and application security testing reports.
* Initiate formal security exception process, when required.
* Develop Plan of Action and Milestones (POA&M) as necessary.
Minimum Requirements
- Please refer to the additional information section of the job requisition for this opening to determine clearance eligibility required.
- Bachelor's degree and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
* US Citizenship is REQUIRED ...
....Read more...
Type: Permanent Location: Sacramento, US-CA
Salary / Rate: Not Specified
Posted: 2025-02-19 07:33:35
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Description & Requirements
Reporting to the Sr.
Manager for the Program Security Services team (US Services), the Lead Security Analyst-ISSO is responsible for managing the overall security posture of their assigned projects.
Acting as an independent contributor, the Lead Analyst-ISSO will document and validate security compliance requirements, as defined in client contracts and established regulatory frameworks (NIST 800-53, HIPAA, IRS 1075, CMS MARS-E/ARC-AMPE, PCI-DSS).
This position requires broad knowledge of Information Technology, including cloud providers such as Azure and AWS.
This role will also manage stakeholder relationships with both internal and external customers.
US citizenship is required per contract/client, at least one of the following certifications is required: CISSP (preferred), CISA or CISM.
Experience with NIST 800-53 and the ability to travel up to 10% is required.
Essential Duties and Responsibilities:
- Responsible for ensuring information security for an assigned area of Business/Project focusing on key areas of risk, as outlined in the Information Security policy, under the direction of the Information Security management team.
- Conduct Information Security risk assessments and compliance evaluations for infrastructure and application assets within required timeframes and to industry standards and regulatory specifications.
- Ensure controls are properly and fully implemented to address identified Information Security risks for assigned area of responsibility.
- Define, create and maintain the documentation for certification and accreditation of each information system in accordance with regulatory requirements.
- Lead and support audits and client reviews of security posture; coordinate the collection, review and submission of Information Security deliverables and track the remediation of audit findings and exceptions.
- Manage expectations with multiple stakeholders on projects and programs in conjunction with the Information Security team.
- Promotion of Information Security awareness through various communication channels within the organization.
- Collaborate with the Information Security team members on process improvements, secure design and recertification of MAXIMUS assets.
* Identify potential security control gaps by reviewing evidence provided by stakeholders, system generated reports and/or control implementation statements.
* Perform risk assessments using vulnerability management and application security testing reports.
* Initiate formal security exception process, when required.
* Develop Plan of Action and Milestones (POA&M) as necessary.
Minimum Requirements
- Please refer to the additional information section of the job requisition for this opening to determine clearance eligibility required.
- Bachelor's degree and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
* US Citizenship is REQUIRED ...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: Not Specified
Posted: 2025-02-19 07:33:34
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Description & Requirements
Reporting to the Sr.
Manager for the Program Security Services team (US Services), the Lead Security Analyst-ISSO is responsible for managing the overall security posture of their assigned projects.
Acting as an independent contributor, the Lead Analyst-ISSO will document and validate security compliance requirements, as defined in client contracts and established regulatory frameworks (NIST 800-53, HIPAA, IRS 1075, CMS MARS-E/ARC-AMPE, PCI-DSS).
This position requires broad knowledge of Information Technology, including cloud providers such as Azure and AWS.
This role will also manage stakeholder relationships with both internal and external customers.
US citizenship is required per contract/client, at least one of the following certifications is required: CISSP (preferred), CISA or CISM.
Experience with NIST 800-53 and the ability to travel up to 10% is required.
Essential Duties and Responsibilities:
- Responsible for ensuring information security for an assigned area of Business/Project focusing on key areas of risk, as outlined in the Information Security policy, under the direction of the Information Security management team.
- Conduct Information Security risk assessments and compliance evaluations for infrastructure and application assets within required timeframes and to industry standards and regulatory specifications.
- Ensure controls are properly and fully implemented to address identified Information Security risks for assigned area of responsibility.
- Define, create and maintain the documentation for certification and accreditation of each information system in accordance with regulatory requirements.
- Lead and support audits and client reviews of security posture; coordinate the collection, review and submission of Information Security deliverables and track the remediation of audit findings and exceptions.
- Manage expectations with multiple stakeholders on projects and programs in conjunction with the Information Security team.
- Promotion of Information Security awareness through various communication channels within the organization.
- Collaborate with the Information Security team members on process improvements, secure design and recertification of MAXIMUS assets.
* Identify potential security control gaps by reviewing evidence provided by stakeholders, system generated reports and/or control implementation statements.
* Perform risk assessments using vulnerability management and application security testing reports.
* Initiate formal security exception process, when required.
* Develop Plan of Action and Milestones (POA&M) as necessary.
Minimum Requirements
- Please refer to the additional information section of the job requisition for this opening to determine clearance eligibility required.
- Bachelor's degree and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
* US Citizenship is REQUIRED ...
....Read more...
Type: Permanent Location: Bridgeport, US-CT
Salary / Rate: Not Specified
Posted: 2025-02-19 07:33:34
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Description & Requirements
Reporting to the Sr.
Manager for the Program Security Services team (US Services), the Lead Security Analyst-ISSO is responsible for managing the overall security posture of their assigned projects.
Acting as an independent contributor, the Lead Analyst-ISSO will document and validate security compliance requirements, as defined in client contracts and established regulatory frameworks (NIST 800-53, HIPAA, IRS 1075, CMS MARS-E/ARC-AMPE, PCI-DSS).
This position requires broad knowledge of Information Technology, including cloud providers such as Azure and AWS.
This role will also manage stakeholder relationships with both internal and external customers.
US citizenship is required per contract/client, at least one of the following certifications is required: CISSP (preferred), CISA or CISM.
Experience with NIST 800-53 and the ability to travel up to 10% is required.
Essential Duties and Responsibilities:
- Responsible for ensuring information security for an assigned area of Business/Project focusing on key areas of risk, as outlined in the Information Security policy, under the direction of the Information Security management team.
- Conduct Information Security risk assessments and compliance evaluations for infrastructure and application assets within required timeframes and to industry standards and regulatory specifications.
- Ensure controls are properly and fully implemented to address identified Information Security risks for assigned area of responsibility.
- Define, create and maintain the documentation for certification and accreditation of each information system in accordance with regulatory requirements.
- Lead and support audits and client reviews of security posture; coordinate the collection, review and submission of Information Security deliverables and track the remediation of audit findings and exceptions.
- Manage expectations with multiple stakeholders on projects and programs in conjunction with the Information Security team.
- Promotion of Information Security awareness through various communication channels within the organization.
- Collaborate with the Information Security team members on process improvements, secure design and recertification of MAXIMUS assets.
* Identify potential security control gaps by reviewing evidence provided by stakeholders, system generated reports and/or control implementation statements.
* Perform risk assessments using vulnerability management and application security testing reports.
* Initiate formal security exception process, when required.
* Develop Plan of Action and Milestones (POA&M) as necessary.
Minimum Requirements
- Please refer to the additional information section of the job requisition for this opening to determine clearance eligibility required.
- Bachelor's degree and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
* US Citizenship is REQUIRED ...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: Not Specified
Posted: 2025-02-19 07:33:33
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Description & Requirements
Reporting to the Sr.
Manager for the Program Security Services team (US Services), the Lead Security Analyst-ISSO is responsible for managing the overall security posture of their assigned projects.
Acting as an independent contributor, the Lead Analyst-ISSO will document and validate security compliance requirements, as defined in client contracts and established regulatory frameworks (NIST 800-53, HIPAA, IRS 1075, CMS MARS-E/ARC-AMPE, PCI-DSS).
This position requires broad knowledge of Information Technology, including cloud providers such as Azure and AWS.
This role will also manage stakeholder relationships with both internal and external customers.
US citizenship is required per contract/client, at least one of the following certifications is required: CISSP (preferred), CISA or CISM.
Experience with NIST 800-53 and the ability to travel up to 10% is required.
Essential Duties and Responsibilities:
- Responsible for ensuring information security for an assigned area of Business/Project focusing on key areas of risk, as outlined in the Information Security policy, under the direction of the Information Security management team.
- Conduct Information Security risk assessments and compliance evaluations for infrastructure and application assets within required timeframes and to industry standards and regulatory specifications.
- Ensure controls are properly and fully implemented to address identified Information Security risks for assigned area of responsibility.
- Define, create and maintain the documentation for certification and accreditation of each information system in accordance with regulatory requirements.
- Lead and support audits and client reviews of security posture; coordinate the collection, review and submission of Information Security deliverables and track the remediation of audit findings and exceptions.
- Manage expectations with multiple stakeholders on projects and programs in conjunction with the Information Security team.
- Promotion of Information Security awareness through various communication channels within the organization.
- Collaborate with the Information Security team members on process improvements, secure design and recertification of MAXIMUS assets.
* Identify potential security control gaps by reviewing evidence provided by stakeholders, system generated reports and/or control implementation statements.
* Perform risk assessments using vulnerability management and application security testing reports.
* Initiate formal security exception process, when required.
* Develop Plan of Action and Milestones (POA&M) as necessary.
Minimum Requirements
- Please refer to the additional information section of the job requisition for this opening to determine clearance eligibility required.
- Bachelor's degree and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
* US Citizenship is REQUIRED ...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2025-02-19 07:33:33
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Description & Requirements
Reporting to the Sr.
Manager for the Program Security Services team (US Services), the Lead Security Analyst-ISSO is responsible for managing the overall security posture of their assigned projects.
Acting as an independent contributor, the Lead Analyst-ISSO will document and validate security compliance requirements, as defined in client contracts and established regulatory frameworks (NIST 800-53, HIPAA, IRS 1075, CMS MARS-E/ARC-AMPE, PCI-DSS).
This position requires broad knowledge of Information Technology, including cloud providers such as Azure and AWS.
This role will also manage stakeholder relationships with both internal and external customers.
US citizenship is required per contract/client, at least one of the following certifications is required: CISSP (preferred), CISA or CISM.
Experience with NIST 800-53 and the ability to travel up to 10% is required.
Essential Duties and Responsibilities:
- Responsible for ensuring information security for an assigned area of Business/Project focusing on key areas of risk, as outlined in the Information Security policy, under the direction of the Information Security management team.
- Conduct Information Security risk assessments and compliance evaluations for infrastructure and application assets within required timeframes and to industry standards and regulatory specifications.
- Ensure controls are properly and fully implemented to address identified Information Security risks for assigned area of responsibility.
- Define, create and maintain the documentation for certification and accreditation of each information system in accordance with regulatory requirements.
- Lead and support audits and client reviews of security posture; coordinate the collection, review and submission of Information Security deliverables and track the remediation of audit findings and exceptions.
- Manage expectations with multiple stakeholders on projects and programs in conjunction with the Information Security team.
- Promotion of Information Security awareness through various communication channels within the organization.
- Collaborate with the Information Security team members on process improvements, secure design and recertification of MAXIMUS assets.
* Identify potential security control gaps by reviewing evidence provided by stakeholders, system generated reports and/or control implementation statements.
* Perform risk assessments using vulnerability management and application security testing reports.
* Initiate formal security exception process, when required.
* Develop Plan of Action and Milestones (POA&M) as necessary.
Minimum Requirements
- Please refer to the additional information section of the job requisition for this opening to determine clearance eligibility required.
- Bachelor's degree and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
* US Citizenship is REQUIRED ...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: Not Specified
Posted: 2025-02-19 07:33:32
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Description & Requirements
Reporting to the Sr.
Manager for the Program Security Services team (US Services), the Lead Security Analyst-ISSO is responsible for managing the overall security posture of their assigned projects.
Acting as an independent contributor, the Lead Analyst-ISSO will document and validate security compliance requirements, as defined in client contracts and established regulatory frameworks (NIST 800-53, HIPAA, IRS 1075, CMS MARS-E/ARC-AMPE, PCI-DSS).
This position requires broad knowledge of Information Technology, including cloud providers such as Azure and AWS.
This role will also manage stakeholder relationships with both internal and external customers.
US citizenship is required per contract/client, at least one of the following certifications is required: CISSP (preferred), CISA or CISM.
Experience with NIST 800-53 and the ability to travel up to 10% is required.
Essential Duties and Responsibilities:
- Responsible for ensuring information security for an assigned area of Business/Project focusing on key areas of risk, as outlined in the Information Security policy, under the direction of the Information Security management team.
- Conduct Information Security risk assessments and compliance evaluations for infrastructure and application assets within required timeframes and to industry standards and regulatory specifications.
- Ensure controls are properly and fully implemented to address identified Information Security risks for assigned area of responsibility.
- Define, create and maintain the documentation for certification and accreditation of each information system in accordance with regulatory requirements.
- Lead and support audits and client reviews of security posture; coordinate the collection, review and submission of Information Security deliverables and track the remediation of audit findings and exceptions.
- Manage expectations with multiple stakeholders on projects and programs in conjunction with the Information Security team.
- Promotion of Information Security awareness through various communication channels within the organization.
- Collaborate with the Information Security team members on process improvements, secure design and recertification of MAXIMUS assets.
* Identify potential security control gaps by reviewing evidence provided by stakeholders, system generated reports and/or control implementation statements.
* Perform risk assessments using vulnerability management and application security testing reports.
* Initiate formal security exception process, when required.
* Develop Plan of Action and Milestones (POA&M) as necessary.
Minimum Requirements
- Please refer to the additional information section of the job requisition for this opening to determine clearance eligibility required.
- Bachelor's degree and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
* US Citizenship is REQUIRED ...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: Not Specified
Posted: 2025-02-19 07:33:31
-
Description & Requirements
Reporting to the Sr.
Manager for the Program Security Services team (US Services), the Lead Security Analyst-ISSO is responsible for managing the overall security posture of their assigned projects.
Acting as an independent contributor, the Lead Analyst-ISSO will document and validate security compliance requirements, as defined in client contracts and established regulatory frameworks (NIST 800-53, HIPAA, IRS 1075, CMS MARS-E/ARC-AMPE, PCI-DSS).
This position requires broad knowledge of Information Technology, including cloud providers such as Azure and AWS.
This role will also manage stakeholder relationships with both internal and external customers.
US citizenship is required per contract/client, at least one of the following certifications is required: CISSP (preferred), CISA or CISM.
Experience with NIST 800-53 and the ability to travel up to 10% is required.
Essential Duties and Responsibilities:
- Responsible for ensuring information security for an assigned area of Business/Project focusing on key areas of risk, as outlined in the Information Security policy, under the direction of the Information Security management team.
- Conduct Information Security risk assessments and compliance evaluations for infrastructure and application assets within required timeframes and to industry standards and regulatory specifications.
- Ensure controls are properly and fully implemented to address identified Information Security risks for assigned area of responsibility.
- Define, create and maintain the documentation for certification and accreditation of each information system in accordance with regulatory requirements.
- Lead and support audits and client reviews of security posture; coordinate the collection, review and submission of Information Security deliverables and track the remediation of audit findings and exceptions.
- Manage expectations with multiple stakeholders on projects and programs in conjunction with the Information Security team.
- Promotion of Information Security awareness through various communication channels within the organization.
- Collaborate with the Information Security team members on process improvements, secure design and recertification of MAXIMUS assets.
* Identify potential security control gaps by reviewing evidence provided by stakeholders, system generated reports and/or control implementation statements.
* Perform risk assessments using vulnerability management and application security testing reports.
* Initiate formal security exception process, when required.
* Develop Plan of Action and Milestones (POA&M) as necessary.
Minimum Requirements
- Please refer to the additional information section of the job requisition for this opening to determine clearance eligibility required.
- Bachelor's degree and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
* US Citizenship is REQUIRED ...
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: Not Specified
Posted: 2025-02-19 07:33:31
-
Description & Requirements
Reporting to the Sr.
Manager for the Program Security Services team (US Services), the Lead Security Analyst-ISSO is responsible for managing the overall security posture of their assigned projects.
Acting as an independent contributor, the Lead Analyst-ISSO will document and validate security compliance requirements, as defined in client contracts and established regulatory frameworks (NIST 800-53, HIPAA, IRS 1075, CMS MARS-E/ARC-AMPE, PCI-DSS).
This position requires broad knowledge of Information Technology, including cloud providers such as Azure and AWS.
This role will also manage stakeholder relationships with both internal and external customers.
US citizenship is required per contract/client, at least one of the following certifications is required: CISSP (preferred), CISA or CISM.
Experience with NIST 800-53 and the ability to travel up to 10% is required.
Essential Duties and Responsibilities:
- Responsible for ensuring information security for an assigned area of Business/Project focusing on key areas of risk, as outlined in the Information Security policy, under the direction of the Information Security management team.
- Conduct Information Security risk assessments and compliance evaluations for infrastructure and application assets within required timeframes and to industry standards and regulatory specifications.
- Ensure controls are properly and fully implemented to address identified Information Security risks for assigned area of responsibility.
- Define, create and maintain the documentation for certification and accreditation of each information system in accordance with regulatory requirements.
- Lead and support audits and client reviews of security posture; coordinate the collection, review and submission of Information Security deliverables and track the remediation of audit findings and exceptions.
- Manage expectations with multiple stakeholders on projects and programs in conjunction with the Information Security team.
- Promotion of Information Security awareness through various communication channels within the organization.
- Collaborate with the Information Security team members on process improvements, secure design and recertification of MAXIMUS assets.
* Identify potential security control gaps by reviewing evidence provided by stakeholders, system generated reports and/or control implementation statements.
* Perform risk assessments using vulnerability management and application security testing reports.
* Initiate formal security exception process, when required.
* Develop Plan of Action and Milestones (POA&M) as necessary.
Minimum Requirements
- Please refer to the additional information section of the job requisition for this opening to determine clearance eligibility required.
- Bachelor's degree and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
* US Citizenship is REQUIRED ...
....Read more...
Type: Permanent Location: San Francisco, US-CA
Salary / Rate: Not Specified
Posted: 2025-02-19 07:33:30
-
Description & Requirements
Reporting to the Sr.
Manager for the Program Security Services team (US Services), the Lead Security Analyst-ISSO is responsible for managing the overall security posture of their assigned projects.
Acting as an independent contributor, the Lead Analyst-ISSO will document and validate security compliance requirements, as defined in client contracts and established regulatory frameworks (NIST 800-53, HIPAA, IRS 1075, CMS MARS-E/ARC-AMPE, PCI-DSS).
This position requires broad knowledge of Information Technology, including cloud providers such as Azure and AWS.
This role will also manage stakeholder relationships with both internal and external customers.
US citizenship is required per contract/client, at least one of the following certifications is required: CISSP (preferred), CISA or CISM.
Experience with NIST 800-53 and the ability to travel up to 10% is required.
Essential Duties and Responsibilities:
- Responsible for ensuring information security for an assigned area of Business/Project focusing on key areas of risk, as outlined in the Information Security policy, under the direction of the Information Security management team.
- Conduct Information Security risk assessments and compliance evaluations for infrastructure and application assets within required timeframes and to industry standards and regulatory specifications.
- Ensure controls are properly and fully implemented to address identified Information Security risks for assigned area of responsibility.
- Define, create and maintain the documentation for certification and accreditation of each information system in accordance with regulatory requirements.
- Lead and support audits and client reviews of security posture; coordinate the collection, review and submission of Information Security deliverables and track the remediation of audit findings and exceptions.
- Manage expectations with multiple stakeholders on projects and programs in conjunction with the Information Security team.
- Promotion of Information Security awareness through various communication channels within the organization.
- Collaborate with the Information Security team members on process improvements, secure design and recertification of MAXIMUS assets.
* Identify potential security control gaps by reviewing evidence provided by stakeholders, system generated reports and/or control implementation statements.
* Perform risk assessments using vulnerability management and application security testing reports.
* Initiate formal security exception process, when required.
* Develop Plan of Action and Milestones (POA&M) as necessary.
Minimum Requirements
- Please refer to the additional information section of the job requisition for this opening to determine clearance eligibility required.
- Bachelor's degree and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
* US Citizenship is REQUIRED ...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: Not Specified
Posted: 2025-02-19 07:33:29
-
Description & Requirements
Reporting to the Sr.
Manager for the Program Security Services team (US Services), the Lead Security Analyst-ISSO is responsible for managing the overall security posture of their assigned projects.
Acting as an independent contributor, the Lead Analyst-ISSO will document and validate security compliance requirements, as defined in client contracts and established regulatory frameworks (NIST 800-53, HIPAA, IRS 1075, CMS MARS-E/ARC-AMPE, PCI-DSS).
This position requires broad knowledge of Information Technology, including cloud providers such as Azure and AWS.
This role will also manage stakeholder relationships with both internal and external customers.
US citizenship is required per contract/client, at least one of the following certifications is required: CISSP (preferred), CISA or CISM.
Experience with NIST 800-53 and the ability to travel up to 10% is required.
Essential Duties and Responsibilities:
- Responsible for ensuring information security for an assigned area of Business/Project focusing on key areas of risk, as outlined in the Information Security policy, under the direction of the Information Security management team.
- Conduct Information Security risk assessments and compliance evaluations for infrastructure and application assets within required timeframes and to industry standards and regulatory specifications.
- Ensure controls are properly and fully implemented to address identified Information Security risks for assigned area of responsibility.
- Define, create and maintain the documentation for certification and accreditation of each information system in accordance with regulatory requirements.
- Lead and support audits and client reviews of security posture; coordinate the collection, review and submission of Information Security deliverables and track the remediation of audit findings and exceptions.
- Manage expectations with multiple stakeholders on projects and programs in conjunction with the Information Security team.
- Promotion of Information Security awareness through various communication channels within the organization.
- Collaborate with the Information Security team members on process improvements, secure design and recertification of MAXIMUS assets.
* Identify potential security control gaps by reviewing evidence provided by stakeholders, system generated reports and/or control implementation statements.
* Perform risk assessments using vulnerability management and application security testing reports.
* Initiate formal security exception process, when required.
* Develop Plan of Action and Milestones (POA&M) as necessary.
Minimum Requirements
- Please refer to the additional information section of the job requisition for this opening to determine clearance eligibility required.
- Bachelor's degree and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
* US Citizenship is REQUIRED ...
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: Not Specified
Posted: 2025-02-19 07:33:29
-
Description & Requirements
Maximus is currently seeking Customer Service Representatives to support the Department of Education.
This requisition is primarily to build a candidate pool in this designated area.
The primary responsibilities will be to respond to incoming calls or chats as well as make outbound calls regarding Federal Student Aid (FSA) Loan Servicing.
To prepare you for this role, Maximus provides paid, comprehensive training which ensures our employees care for each caller with the highest levels of knowledge and professionalism.
Must live within an hour of
Indianapolis, Indiana .
Sourcing Requisition Only
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Additional Duties and Responsibilities:
- Respond to incoming calls, e-mails or chats and make outbound calls regarding Federal Student Aid (FSA) Loan Servicing
- Utilize available systems, knowledgebase, and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties
- Process requests received via general correspondence and notate accounts regarding actions taken in response to those requests
- Use computerized system for tracking, information gathering, and/or troubleshooting
- Support Contact Center expectations as well as departmental and corporate policies and procedures
- Maintain regular use of the feedback tool to give and receive constructive feedback on call quality and department tasks
- Assist with Credit Bureau Requests utilizing established processes and procedures
- Refer escalated calls or inquiries to appropriate levels as needed
- Basic math and PC skills including MS Office applications required
- Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks
- Applicant will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training
- Regular and predictable attendance is required
- Available to support all FSA programs via reassignment between programs (moving from one program to another), as needed
Additional Requirements as per Contract/Client:
- Must reside in the U.S.
and be a U.S.
citizen
- Must be able to pass a criminal background check
- May be required to work scheduled holidays, overtime, and weekends
- Must be able to effectively read a prepared / written script out loud
- Cannot be in default on any federal student loans
- Employment and continued employment are con...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2025-02-19 07:33:28
-
Description & Requirements
Maximus is currently seeking Customer Service Representatives to support the Department of Education.
This requisition is primarily to build a candidate pool in this designated area.
The primary responsibilities will be to respond to incoming calls or chats as well as make outbound calls regarding Federal Student Aid (FSA) Loan Servicing.
To prepare you for this role, Maximus provides paid, comprehensive training which ensures our employees care for each caller with the highest levels of knowledge and professionalism.
Must live within an hour of
Indianapolis, Indiana .
Sourcing Requisition Only
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Additional Duties and Responsibilities:
- Respond to incoming calls, e-mails or chats and make outbound calls regarding Federal Student Aid (FSA) Loan Servicing
- Utilize available systems, knowledgebase, and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties
- Process requests received via general correspondence and notate accounts regarding actions taken in response to those requests
- Use computerized system for tracking, information gathering, and/or troubleshooting
- Support Contact Center expectations as well as departmental and corporate policies and procedures
- Maintain regular use of the feedback tool to give and receive constructive feedback on call quality and department tasks
- Assist with Credit Bureau Requests utilizing established processes and procedures
- Refer escalated calls or inquiries to appropriate levels as needed
- Basic math and PC skills including MS Office applications required
- Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks
- Applicant will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training
- Regular and predictable attendance is required
- Available to support all FSA programs via reassignment between programs (moving from one program to another), as needed
Additional Requirements as per Contract/Client:
- Must reside in the U.S.
and be a U.S.
citizen
- Must be able to pass a criminal background check
- May be required to work scheduled holidays, overtime, and weekends
- Must be able to effectively read a prepared / written script out loud
- Cannot be in default on any federal student loans
- Employment and continued employment are con...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2025-02-19 07:33:27
-
Description & Requirements
Maximus is currently seeking Customer Service Representatives to support the Department of Education.
This requisition is primarily to build a candidate pool in this designated area.
The primary responsibilities will be to respond to incoming calls or chats as well as make outbound calls regarding Federal Student Aid (FSA) Loan Servicing.
To prepare you for this role, Maximus provides paid, comprehensive training which ensures our employees care for each caller with the highest levels of knowledge and professionalism.
Must live within an hour of
Indianapolis, Indiana .
Sourcing Requisition Only
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Additional Duties and Responsibilities:
- Respond to incoming calls, e-mails or chats and make outbound calls regarding Federal Student Aid (FSA) Loan Servicing
- Utilize available systems, knowledgebase, and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties
- Process requests received via general correspondence and notate accounts regarding actions taken in response to those requests
- Use computerized system for tracking, information gathering, and/or troubleshooting
- Support Contact Center expectations as well as departmental and corporate policies and procedures
- Maintain regular use of the feedback tool to give and receive constructive feedback on call quality and department tasks
- Assist with Credit Bureau Requests utilizing established processes and procedures
- Refer escalated calls or inquiries to appropriate levels as needed
- Basic math and PC skills including MS Office applications required
- Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks
- Applicant will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training
- Regular and predictable attendance is required
- Available to support all FSA programs via reassignment between programs (moving from one program to another), as needed
Additional Requirements as per Contract/Client:
- Must reside in the U.S.
and be a U.S.
citizen
- Must be able to pass a criminal background check
- May be required to work scheduled holidays, overtime, and weekends
- Must be able to effectively read a prepared / written script out loud
- Cannot be in default on any federal student loans
- Employment and continued employment are con...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2025-02-19 07:33:27
-
Description & Requirements
Reporting to the Sr.
Manager for the Program Security Services team (US Services), the Lead Security Analyst-ISSO is responsible for managing the overall security posture of their assigned projects.
Acting as an independent contributor, the Lead Analyst-ISSO will document and validate security compliance requirements, as defined in client contracts and established regulatory frameworks (NIST 800-53, HIPAA, IRS 1075, CMS MARS-E/ARC-AMPE, PCI-DSS).
This position requires broad knowledge of Information Technology, including cloud providers such as Azure and AWS.
This role will also manage stakeholder relationships with both internal and external customers.
US citizenship is required per contract/client, at least one of the following certifications is required: CISSP (preferred), CISA or CISM.
Experience with NIST 800-53 and the ability to travel up to 10% is required.
Essential Duties and Responsibilities:
- Responsible for ensuring information security for an assigned area of Business/Project focusing on key areas of risk, as outlined in the Information Security policy, under the direction of the Information Security management team.
- Conduct Information Security risk assessments and compliance evaluations for infrastructure and application assets within required timeframes and to industry standards and regulatory specifications.
- Ensure controls are properly and fully implemented to address identified Information Security risks for assigned area of responsibility.
- Define, create and maintain the documentation for certification and accreditation of each information system in accordance with regulatory requirements.
- Lead and support audits and client reviews of security posture; coordinate the collection, review and submission of Information Security deliverables and track the remediation of audit findings and exceptions.
- Manage expectations with multiple stakeholders on projects and programs in conjunction with the Information Security team.
- Promotion of Information Security awareness through various communication channels within the organization.
- Collaborate with the Information Security team members on process improvements, secure design and recertification of MAXIMUS assets.
* Identify potential security control gaps by reviewing evidence provided by stakeholders, system generated reports and/or control implementation statements.
* Perform risk assessments using vulnerability management and application security testing reports.
* Initiate formal security exception process, when required.
* Develop Plan of Action and Milestones (POA&M) as necessary.
Minimum Requirements
- Please refer to the additional information section of the job requisition for this opening to determine clearance eligibility required.
- Bachelor's degree and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
* US Citizenship is REQUIRED ...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: Not Specified
Posted: 2025-02-19 07:33:26
-
Description & Requirements
Maximus is currently seeking Customer Service Representatives to support the Department of Education.
This requisition is primarily to build a candidate pool in this designated area.
The primary responsibilities will be to respond to incoming calls or chats as well as make outbound calls regarding Federal Student Aid (FSA) Loan Servicing.
To prepare you for this role, Maximus provides paid, comprehensive training which ensures our employees care for each caller with the highest levels of knowledge and professionalism.
Must live within an hour of
Indianapolis, Indiana .
Sourcing Requisition Only
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Additional Duties and Responsibilities:
- Respond to incoming calls, e-mails or chats and make outbound calls regarding Federal Student Aid (FSA) Loan Servicing
- Utilize available systems, knowledgebase, and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties
- Process requests received via general correspondence and notate accounts regarding actions taken in response to those requests
- Use computerized system for tracking, information gathering, and/or troubleshooting
- Support Contact Center expectations as well as departmental and corporate policies and procedures
- Maintain regular use of the feedback tool to give and receive constructive feedback on call quality and department tasks
- Assist with Credit Bureau Requests utilizing established processes and procedures
- Refer escalated calls or inquiries to appropriate levels as needed
- Basic math and PC skills including MS Office applications required
- Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks
- Applicant will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training
- Regular and predictable attendance is required
- Available to support all FSA programs via reassignment between programs (moving from one program to another), as needed
Additional Requirements as per Contract/Client:
- Must reside in the U.S.
and be a U.S.
citizen
- Must be able to pass a criminal background check
- May be required to work scheduled holidays, overtime, and weekends
- Must be able to effectively read a prepared / written script out loud
- Cannot be in default on any federal student loans
- Employment and continued employment are con...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2025-02-19 07:33:25
-
Description & Requirements
Maximus is currently seeking Customer Service Representatives to support the Department of Education.
This requisition is primarily to build a candidate pool in this designated area.
The primary responsibilities will be to respond to incoming calls or chats as well as make outbound calls regarding Federal Student Aid (FSA) Loan Servicing.
To prepare you for this role, Maximus provides paid, comprehensive training which ensures our employees care for each caller with the highest levels of knowledge and professionalism.
Must live within an hour of
Indianapolis, Indiana .
Sourcing Requisition Only
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Additional Duties and Responsibilities:
- Respond to incoming calls, e-mails or chats and make outbound calls regarding Federal Student Aid (FSA) Loan Servicing
- Utilize available systems, knowledgebase, and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties
- Process requests received via general correspondence and notate accounts regarding actions taken in response to those requests
- Use computerized system for tracking, information gathering, and/or troubleshooting
- Support Contact Center expectations as well as departmental and corporate policies and procedures
- Maintain regular use of the feedback tool to give and receive constructive feedback on call quality and department tasks
- Assist with Credit Bureau Requests utilizing established processes and procedures
- Refer escalated calls or inquiries to appropriate levels as needed
- Basic math and PC skills including MS Office applications required
- Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks
- Applicant will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training
- Regular and predictable attendance is required
- Available to support all FSA programs via reassignment between programs (moving from one program to another), as needed
Additional Requirements as per Contract/Client:
- Must reside in the U.S.
and be a U.S.
citizen
- Must be able to pass a criminal background check
- May be required to work scheduled holidays, overtime, and weekends
- Must be able to effectively read a prepared / written script out loud
- Cannot be in default on any federal student loans
- Employment and continued employment are con...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2025-02-19 07:33:25
-
Description & Requirements
Maximus is currently seeking Customer Service Representatives to support the Department of Education.
This requisition is primarily to build a candidate pool in this designated area.
The primary responsibilities will be to respond to incoming calls or chats as well as make outbound calls regarding Federal Student Aid (FSA) Loan Servicing.
To prepare you for this role, Maximus provides paid, comprehensive training which ensures our employees care for each caller with the highest levels of knowledge and professionalism.
Must live within an hour of
Indianapolis, Indiana .
Sourcing Requisition Only
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Additional Duties and Responsibilities:
- Respond to incoming calls, e-mails or chats and make outbound calls regarding Federal Student Aid (FSA) Loan Servicing
- Utilize available systems, knowledgebase, and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties
- Process requests received via general correspondence and notate accounts regarding actions taken in response to those requests
- Use computerized system for tracking, information gathering, and/or troubleshooting
- Support Contact Center expectations as well as departmental and corporate policies and procedures
- Maintain regular use of the feedback tool to give and receive constructive feedback on call quality and department tasks
- Assist with Credit Bureau Requests utilizing established processes and procedures
- Refer escalated calls or inquiries to appropriate levels as needed
- Basic math and PC skills including MS Office applications required
- Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks
- Applicant will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training
- Regular and predictable attendance is required
- Available to support all FSA programs via reassignment between programs (moving from one program to another), as needed
Additional Requirements as per Contract/Client:
- Must reside in the U.S.
and be a U.S.
citizen
- Must be able to pass a criminal background check
- May be required to work scheduled holidays, overtime, and weekends
- Must be able to effectively read a prepared / written script out loud
- Cannot be in default on any federal student loans
- Employment and continued employment are con...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2025-02-19 07:33:24
-
Create an outstanding customer experience through exceptional service.
Establish and maintain a safe and clean environment that encourages our customers to return.
Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards.
Assist in directing and supervising all functions, duties and activities for the Front-end department.
Support the day-to-day functions of the Front-end operations.
Responsible for assisting with the execution of best practices, goals and Front-end standards established for the department.
Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.Based in Portland, Oregon, Fred Meyer merged with The Kroger Company in 1998.
Today, we're proudly serving Fred Meyer customers in over 120 stores throughout Oregon, Washington, Idaho and Alaska.
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Fred Meyer family!
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more.
We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page ! Minimum
...
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Type: Permanent Location: Palmer, US-AK
Salary / Rate: Not Specified
Posted: 2025-02-19 07:33:24
-
Description & Requirements
Maximus is currently seeking Customer Service Representatives to support the Department of Education.
This requisition is primarily to build a candidate pool in this designated area.
The primary responsibilities will be to respond to incoming calls or chats as well as make outbound calls regarding Federal Student Aid (FSA) Loan Servicing.
To prepare you for this role, Maximus provides paid, comprehensive training which ensures our employees care for each caller with the highest levels of knowledge and professionalism.
Must live within an hour of
Indianapolis, Indiana .
Sourcing Requisition Only
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Additional Duties and Responsibilities:
- Respond to incoming calls, e-mails or chats and make outbound calls regarding Federal Student Aid (FSA) Loan Servicing
- Utilize available systems, knowledgebase, and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties
- Process requests received via general correspondence and notate accounts regarding actions taken in response to those requests
- Use computerized system for tracking, information gathering, and/or troubleshooting
- Support Contact Center expectations as well as departmental and corporate policies and procedures
- Maintain regular use of the feedback tool to give and receive constructive feedback on call quality and department tasks
- Assist with Credit Bureau Requests utilizing established processes and procedures
- Refer escalated calls or inquiries to appropriate levels as needed
- Basic math and PC skills including MS Office applications required
- Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks
- Applicant will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training
- Regular and predictable attendance is required
- Available to support all FSA programs via reassignment between programs (moving from one program to another), as needed
Additional Requirements as per Contract/Client:
- Must reside in the U.S.
and be a U.S.
citizen
- Must be able to pass a criminal background check
- May be required to work scheduled holidays, overtime, and weekends
- Must be able to effectively read a prepared / written script out loud
- Cannot be in default on any federal student loans
- Employment and continued employment are con...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2025-02-19 07:33:23
-
Description & Requirements
Maximus is currently seeking Customer Service Representatives to support the Department of Education.
This requisition is primarily to build a candidate pool in this designated area.
The primary responsibilities will be to respond to incoming calls or chats as well as make outbound calls regarding Federal Student Aid (FSA) Loan Servicing.
To prepare you for this role, Maximus provides paid, comprehensive training which ensures our employees care for each caller with the highest levels of knowledge and professionalism.
Must live within an hour of
Indianapolis, Indiana .
Sourcing Requisition Only
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Additional Duties and Responsibilities:
- Respond to incoming calls, e-mails or chats and make outbound calls regarding Federal Student Aid (FSA) Loan Servicing
- Utilize available systems, knowledgebase, and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties
- Process requests received via general correspondence and notate accounts regarding actions taken in response to those requests
- Use computerized system for tracking, information gathering, and/or troubleshooting
- Support Contact Center expectations as well as departmental and corporate policies and procedures
- Maintain regular use of the feedback tool to give and receive constructive feedback on call quality and department tasks
- Assist with Credit Bureau Requests utilizing established processes and procedures
- Refer escalated calls or inquiries to appropriate levels as needed
- Basic math and PC skills including MS Office applications required
- Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks
- Applicant will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training
- Regular and predictable attendance is required
- Available to support all FSA programs via reassignment between programs (moving from one program to another), as needed
Additional Requirements as per Contract/Client:
- Must reside in the U.S.
and be a U.S.
citizen
- Must be able to pass a criminal background check
- May be required to work scheduled holidays, overtime, and weekends
- Must be able to effectively read a prepared / written script out loud
- Cannot be in default on any federal student loans
- Employment and continued employment are con...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: Not Specified
Posted: 2025-02-19 07:33:22
-
Description & Requirements
Maximus is currently seeking Customer Service Representatives to support the Department of Education.
This requisition is primarily to build a candidate pool in this designated area.
The primary responsibilities will be to respond to incoming calls or chats as well as make outbound calls regarding Federal Student Aid (FSA) Loan Servicing.
To prepare you for this role, Maximus provides paid, comprehensive training which ensures our employees care for each caller with the highest levels of knowledge and professionalism.
Must live within an hour of
Indianapolis, Indiana .
Sourcing Requisition Only
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Additional Duties and Responsibilities:
- Respond to incoming calls, e-mails or chats and make outbound calls regarding Federal Student Aid (FSA) Loan Servicing
- Utilize available systems, knowledgebase, and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties
- Process requests received via general correspondence and notate accounts regarding actions taken in response to those requests
- Use computerized system for tracking, information gathering, and/or troubleshooting
- Support Contact Center expectations as well as departmental and corporate policies and procedures
- Maintain regular use of the feedback tool to give and receive constructive feedback on call quality and department tasks
- Assist with Credit Bureau Requests utilizing established processes and procedures
- Refer escalated calls or inquiries to appropriate levels as needed
- Basic math and PC skills including MS Office applications required
- Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks
- Applicant will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training
- Regular and predictable attendance is required
- Available to support all FSA programs via reassignment between programs (moving from one program to another), as needed
Additional Requirements as per Contract/Client:
- Must reside in the U.S.
and be a U.S.
citizen
- Must be able to pass a criminal background check
- May be required to work scheduled holidays, overtime, and weekends
- Must be able to effectively read a prepared / written script out loud
- Cannot be in default on any federal student loans
- Employment and continued employment are con...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2025-02-19 07:33:22
-
Description & Requirements
Maximus is currently seeking Customer Service Representatives to support the Department of Education.
This requisition is primarily to build a candidate pool in this designated area.
The primary responsibilities will be to respond to incoming calls or chats as well as make outbound calls regarding Federal Student Aid (FSA) Loan Servicing.
To prepare you for this role, Maximus provides paid, comprehensive training which ensures our employees care for each caller with the highest levels of knowledge and professionalism.
Must live within an hour of
Indianapolis, Indiana .
Sourcing Requisition Only
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Additional Duties and Responsibilities:
- Respond to incoming calls, e-mails or chats and make outbound calls regarding Federal Student Aid (FSA) Loan Servicing
- Utilize available systems, knowledgebase, and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties
- Process requests received via general correspondence and notate accounts regarding actions taken in response to those requests
- Use computerized system for tracking, information gathering, and/or troubleshooting
- Support Contact Center expectations as well as departmental and corporate policies and procedures
- Maintain regular use of the feedback tool to give and receive constructive feedback on call quality and department tasks
- Assist with Credit Bureau Requests utilizing established processes and procedures
- Refer escalated calls or inquiries to appropriate levels as needed
- Basic math and PC skills including MS Office applications required
- Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks
- Applicant will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training
- Regular and predictable attendance is required
- Available to support all FSA programs via reassignment between programs (moving from one program to another), as needed
Additional Requirements as per Contract/Client:
- Must reside in the U.S.
and be a U.S.
citizen
- Must be able to pass a criminal background check
- May be required to work scheduled holidays, overtime, and weekends
- Must be able to effectively read a prepared / written script out loud
- Cannot be in default on any federal student loans
- Employment and continued employment are con...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2025-02-19 07:33:21
-
Description & Requirements
Maximus is currently seeking Customer Service Representatives to support the Department of Education.
This requisition is primarily to build a candidate pool in this designated area.
The primary responsibilities will be to respond to incoming calls or chats as well as make outbound calls regarding Federal Student Aid (FSA) Loan Servicing.
To prepare you for this role, Maximus provides paid, comprehensive training which ensures our employees care for each caller with the highest levels of knowledge and professionalism.
Must live within an hour of
Indianapolis, Indiana .
Sourcing Requisition Only
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Additional Duties and Responsibilities:
- Respond to incoming calls, e-mails or chats and make outbound calls regarding Federal Student Aid (FSA) Loan Servicing
- Utilize available systems, knowledgebase, and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties
- Process requests received via general correspondence and notate accounts regarding actions taken in response to those requests
- Use computerized system for tracking, information gathering, and/or troubleshooting
- Support Contact Center expectations as well as departmental and corporate policies and procedures
- Maintain regular use of the feedback tool to give and receive constructive feedback on call quality and department tasks
- Assist with Credit Bureau Requests utilizing established processes and procedures
- Refer escalated calls or inquiries to appropriate levels as needed
- Basic math and PC skills including MS Office applications required
- Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks
- Applicant will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training
- Regular and predictable attendance is required
- Available to support all FSA programs via reassignment between programs (moving from one program to another), as needed
Additional Requirements as per Contract/Client:
- Must reside in the U.S.
and be a U.S.
citizen
- Must be able to pass a criminal background check
- May be required to work scheduled holidays, overtime, and weekends
- Must be able to effectively read a prepared / written script out loud
- Cannot be in default on any federal student loans
- Employment and continued employment are con...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: Not Specified
Posted: 2025-02-19 07:33:20
-
Description & Requirements
Maximus is currently seeking Customer Service Representatives to support the Department of Education.
This requisition is primarily to build a candidate pool in this designated area.
The primary responsibilities will be to respond to incoming calls or chats as well as make outbound calls regarding Federal Student Aid (FSA) Loan Servicing.
To prepare you for this role, Maximus provides paid, comprehensive training which ensures our employees care for each caller with the highest levels of knowledge and professionalism.
Must live within an hour of
Indianapolis, Indiana .
Sourcing Requisition Only
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Additional Duties and Responsibilities:
- Respond to incoming calls, e-mails or chats and make outbound calls regarding Federal Student Aid (FSA) Loan Servicing
- Utilize available systems, knowledgebase, and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties
- Process requests received via general correspondence and notate accounts regarding actions taken in response to those requests
- Use computerized system for tracking, information gathering, and/or troubleshooting
- Support Contact Center expectations as well as departmental and corporate policies and procedures
- Maintain regular use of the feedback tool to give and receive constructive feedback on call quality and department tasks
- Assist with Credit Bureau Requests utilizing established processes and procedures
- Refer escalated calls or inquiries to appropriate levels as needed
- Basic math and PC skills including MS Office applications required
- Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks
- Applicant will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training
- Regular and predictable attendance is required
- Available to support all FSA programs via reassignment between programs (moving from one program to another), as needed
Additional Requirements as per Contract/Client:
- Must reside in the U.S.
and be a U.S.
citizen
- Must be able to pass a criminal background check
- May be required to work scheduled holidays, overtime, and weekends
- Must be able to effectively read a prepared / written script out loud
- Cannot be in default on any federal student loans
- Employment and continued employment are con...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2025-02-19 07:33:20
