-
Accountability
1.
Work with teams across the business to deliver public affairs campaigns to position our business, launch new services, argue for policy change and/or support growth and diversification 25%
2.
plan and attend meetings and visits with political stakeholders, raising awareness of our organisations and improving understanding of the programmes and services we deliver.
Communicate key messages effectively and work with teams to ensure smooth and effective planning and delivery 25%
3.
Lead on political monitoring, collating relevant political events and policy announcements, drafting briefings, policy papers and summaries to senior internal stakeholders 20%
4.
Work with team members to deliver events, including party conference fringes, stakeholder roundtables, online events, PR opportunities and visits 10%
5.
Evaluation and governance: record political engagement activity and work with membership bodies across the business as part of ongoing governance and evaluation activity 10%
Key Contacts & Relationships:
Internal
• Communications and Marketing Team
• Operations teams across the business
• US Corporate Communications Team
• Business Development team
• Country Leadership Team / Senior Leadership Teams
External
• Politicians
• Officials
• Think tanks
• Membership bodies
• Delivery partners and stakeholders (e.g.
employers; charities; delivery partners)
• Commissioners
Qualifications & Experience
• Experience in a public affairs role or working in parliament, a government department or think tank
• Experience of drafting briefings and policy papers, distilling complex topics into clear information and recommendations
• Experience of engaging with politicians and officials
• Degree or equivalent qualification
Individual Competencies
• Strong copywriting skills
• Strong understanding of political institutions and the workings of Parliament and Whitehall
• An eye for detail, producing high quality content for different audiences
• Strong oral and written communications skills
• Work collaboratively, including with senior internal stakeholders and commissioners
• Ability to manage multiple projects.
EEO Statement
• MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process.
We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic.
Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
• We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions.
The Disability Confident scheme includes a guaranteed interview for any applicant with ...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: Not Specified
Posted: 2026-08-07 09:58:53
-
Accountability
1.
Work with teams across the business to deliver public affairs campaigns to position our business, launch new services, argue for policy change and/or support growth and diversification 25%
2.
plan and attend meetings and visits with political stakeholders, raising awareness of our organisations and improving understanding of the programmes and services we deliver.
Communicate key messages effectively and work with teams to ensure smooth and effective planning and delivery 25%
3.
Lead on political monitoring, collating relevant political events and policy announcements, drafting briefings, policy papers and summaries to senior internal stakeholders 20%
4.
Work with team members to deliver events, including party conference fringes, stakeholder roundtables, online events, PR opportunities and visits 10%
5.
Evaluation and governance: record political engagement activity and work with membership bodies across the business as part of ongoing governance and evaluation activity 10%
Key Contacts & Relationships:
Internal
• Communications and Marketing Team
• Operations teams across the business
• US Corporate Communications Team
• Business Development team
• Country Leadership Team / Senior Leadership Teams
External
• Politicians
• Officials
• Think tanks
• Membership bodies
• Delivery partners and stakeholders (e.g.
employers; charities; delivery partners)
• Commissioners
Qualifications & Experience
• Experience in a public affairs role or working in parliament, a government department or think tank
• Experience of drafting briefings and policy papers, distilling complex topics into clear information and recommendations
• Experience of engaging with politicians and officials
• Degree or equivalent qualification
Individual Competencies
• Strong copywriting skills
• Strong understanding of political institutions and the workings of Parliament and Whitehall
• An eye for detail, producing high quality content for different audiences
• Strong oral and written communications skills
• Work collaboratively, including with senior internal stakeholders and commissioners
• Ability to manage multiple projects.
EEO Statement
• MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process.
We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic.
Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
• We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions.
The Disability Confident scheme includes a guaranteed interview for any applicant with ...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: Not Specified
Posted: 2026-08-07 09:58:50
-
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Take call escalations as needed.
- Monitor and provide feedback as it pertains to the performance of Team Leads and Customer Service Representatives.
- Provide updates on performance data to Customer Service Representatives and Team Leads on a weekly basis.
- Maintain documented review of QA evaluations that fall below the established performance threshold.
- Ensure the individual and units are meeting and exceeding quality and service requirements.
- Complete monthly requirements of 2 documented coaching's and 2 quality checks per assigned agent.
- Supervisors will receive a monthly inspection on their Coaching/Genesys logs for compliance.
- Submit Team Lead time off request to Call Center Management for approval.
- Oversee the documentation of staff performance, one-on-one coaching sessions documented in supervisor coaching log and/or Workday.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Experience supporting Marketplace (ACA) and Me...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2026-08-07 09:58:42
-
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Take call escalations as needed.
- Monitor and provide feedback as it pertains to the performance of Team Leads and Customer Service Representatives.
- Provide updates on performance data to Customer Service Representatives and Team Leads on a weekly basis.
- Maintain documented review of QA evaluations that fall below the established performance threshold.
- Ensure the individual and units are meeting and exceeding quality and service requirements.
- Complete monthly requirements of 2 documented coaching's and 2 quality checks per assigned agent.
- Supervisors will receive a monthly inspection on their Coaching/Genesys logs for compliance.
- Submit Team Lead time off request to Call Center Management for approval.
- Oversee the documentation of staff performance, one-on-one coaching sessions documented in supervisor coaching log and/or Workday.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Experience supporting Marketplace (ACA) and Me...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2026-08-07 09:58:35
-
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Take call escalations as needed.
- Monitor and provide feedback as it pertains to the performance of Team Leads and Customer Service Representatives.
- Provide updates on performance data to Customer Service Representatives and Team Leads on a weekly basis.
- Maintain documented review of QA evaluations that fall below the established performance threshold.
- Ensure the individual and units are meeting and exceeding quality and service requirements.
- Complete monthly requirements of 2 documented coaching's and 2 quality checks per assigned agent.
- Supervisors will receive a monthly inspection on their Coaching/Genesys logs for compliance.
- Submit Team Lead time off request to Call Center Management for approval.
- Oversee the documentation of staff performance, one-on-one coaching sessions documented in supervisor coaching log and/or Workday.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Experience supporting Marketplace (ACA) and Me...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2026-08-07 09:58:33
-
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Take call escalations as needed.
- Monitor and provide feedback as it pertains to the performance of Team Leads and Customer Service Representatives.
- Provide updates on performance data to Customer Service Representatives and Team Leads on a weekly basis.
- Maintain documented review of QA evaluations that fall below the established performance threshold.
- Ensure the individual and units are meeting and exceeding quality and service requirements.
- Complete monthly requirements of 2 documented coaching's and 2 quality checks per assigned agent.
- Supervisors will receive a monthly inspection on their Coaching/Genesys logs for compliance.
- Submit Team Lead time off request to Call Center Management for approval.
- Oversee the documentation of staff performance, one-on-one coaching sessions documented in supervisor coaching log and/or Workday.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Experience supporting Marketplace (ACA) and Me...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2026-08-07 09:58:29
-
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Take call escalations as needed.
- Monitor and provide feedback as it pertains to the performance of Team Leads and Customer Service Representatives.
- Provide updates on performance data to Customer Service Representatives and Team Leads on a weekly basis.
- Maintain documented review of QA evaluations that fall below the established performance threshold.
- Ensure the individual and units are meeting and exceeding quality and service requirements.
- Complete monthly requirements of 2 documented coaching's and 2 quality checks per assigned agent.
- Supervisors will receive a monthly inspection on their Coaching/Genesys logs for compliance.
- Submit Team Lead time off request to Call Center Management for approval.
- Oversee the documentation of staff performance, one-on-one coaching sessions documented in supervisor coaching log and/or Workday.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Experience supporting Marketplace (ACA) and Me...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2026-08-07 09:58:26
-
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Take call escalations as needed.
- Monitor and provide feedback as it pertains to the performance of Team Leads and Customer Service Representatives.
- Provide updates on performance data to Customer Service Representatives and Team Leads on a weekly basis.
- Maintain documented review of QA evaluations that fall below the established performance threshold.
- Ensure the individual and units are meeting and exceeding quality and service requirements.
- Complete monthly requirements of 2 documented coaching's and 2 quality checks per assigned agent.
- Supervisors will receive a monthly inspection on their Coaching/Genesys logs for compliance.
- Submit Team Lead time off request to Call Center Management for approval.
- Oversee the documentation of staff performance, one-on-one coaching sessions documented in supervisor coaching log and/or Workday.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Experience supporting Marketplace (ACA) and Me...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2026-08-07 09:58:25
-
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Take call escalations as needed.
- Monitor and provide feedback as it pertains to the performance of Team Leads and Customer Service Representatives.
- Provide updates on performance data to Customer Service Representatives and Team Leads on a weekly basis.
- Maintain documented review of QA evaluations that fall below the established performance threshold.
- Ensure the individual and units are meeting and exceeding quality and service requirements.
- Complete monthly requirements of 2 documented coaching's and 2 quality checks per assigned agent.
- Supervisors will receive a monthly inspection on their Coaching/Genesys logs for compliance.
- Submit Team Lead time off request to Call Center Management for approval.
- Oversee the documentation of staff performance, one-on-one coaching sessions documented in supervisor coaching log and/or Workday.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Experience supporting Marketplace (ACA) and Me...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2026-08-07 09:58:21
-
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Take call escalations as needed.
- Monitor and provide feedback as it pertains to the performance of Team Leads and Customer Service Representatives.
- Provide updates on performance data to Customer Service Representatives and Team Leads on a weekly basis.
- Maintain documented review of QA evaluations that fall below the established performance threshold.
- Ensure the individual and units are meeting and exceeding quality and service requirements.
- Complete monthly requirements of 2 documented coaching's and 2 quality checks per assigned agent.
- Supervisors will receive a monthly inspection on their Coaching/Genesys logs for compliance.
- Submit Team Lead time off request to Call Center Management for approval.
- Oversee the documentation of staff performance, one-on-one coaching sessions documented in supervisor coaching log and/or Workday.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Experience supporting Marketplace (ACA) and Me...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: Not Specified
Posted: 2026-08-07 09:58:18
-
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Take call escalations as needed.
- Monitor and provide feedback as it pertains to the performance of Team Leads and Customer Service Representatives.
- Provide updates on performance data to Customer Service Representatives and Team Leads on a weekly basis.
- Maintain documented review of QA evaluations that fall below the established performance threshold.
- Ensure the individual and units are meeting and exceeding quality and service requirements.
- Complete monthly requirements of 2 documented coaching's and 2 quality checks per assigned agent.
- Supervisors will receive a monthly inspection on their Coaching/Genesys logs for compliance.
- Submit Team Lead time off request to Call Center Management for approval.
- Oversee the documentation of staff performance, one-on-one coaching sessions documented in supervisor coaching log and/or Workday.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Experience supporting Marketplace (ACA) and Me...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2026-08-07 09:58:16
-
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Take call escalations as needed.
- Monitor and provide feedback as it pertains to the performance of Team Leads and Customer Service Representatives.
- Provide updates on performance data to Customer Service Representatives and Team Leads on a weekly basis.
- Maintain documented review of QA evaluations that fall below the established performance threshold.
- Ensure the individual and units are meeting and exceeding quality and service requirements.
- Complete monthly requirements of 2 documented coaching's and 2 quality checks per assigned agent.
- Supervisors will receive a monthly inspection on their Coaching/Genesys logs for compliance.
- Submit Team Lead time off request to Call Center Management for approval.
- Oversee the documentation of staff performance, one-on-one coaching sessions documented in supervisor coaching log and/or Workday.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Experience supporting Marketplace (ACA) and Me...
....Read more...
Type: Permanent Location: St. George, US-UT
Salary / Rate: Not Specified
Posted: 2026-08-07 09:58:13
-
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Take call escalations as needed.
- Monitor and provide feedback as it pertains to the performance of Team Leads and Customer Service Representatives.
- Provide updates on performance data to Customer Service Representatives and Team Leads on a weekly basis.
- Maintain documented review of QA evaluations that fall below the established performance threshold.
- Ensure the individual and units are meeting and exceeding quality and service requirements.
- Complete monthly requirements of 2 documented coaching's and 2 quality checks per assigned agent.
- Supervisors will receive a monthly inspection on their Coaching/Genesys logs for compliance.
- Submit Team Lead time off request to Call Center Management for approval.
- Oversee the documentation of staff performance, one-on-one coaching sessions documented in supervisor coaching log and/or Workday.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Experience supporting Marketplace (ACA) and Me...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2026-08-07 09:58:10
-
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Take call escalations as needed.
- Monitor and provide feedback as it pertains to the performance of Team Leads and Customer Service Representatives.
- Provide updates on performance data to Customer Service Representatives and Team Leads on a weekly basis.
- Maintain documented review of QA evaluations that fall below the established performance threshold.
- Ensure the individual and units are meeting and exceeding quality and service requirements.
- Complete monthly requirements of 2 documented coaching's and 2 quality checks per assigned agent.
- Supervisors will receive a monthly inspection on their Coaching/Genesys logs for compliance.
- Submit Team Lead time off request to Call Center Management for approval.
- Oversee the documentation of staff performance, one-on-one coaching sessions documented in supervisor coaching log and/or Workday.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Experience supporting Marketplace (ACA) and Me...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2026-08-07 09:58:07
-
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Take call escalations as needed.
- Monitor and provide feedback as it pertains to the performance of Team Leads and Customer Service Representatives.
- Provide updates on performance data to Customer Service Representatives and Team Leads on a weekly basis.
- Maintain documented review of QA evaluations that fall below the established performance threshold.
- Ensure the individual and units are meeting and exceeding quality and service requirements.
- Complete monthly requirements of 2 documented coaching's and 2 quality checks per assigned agent.
- Supervisors will receive a monthly inspection on their Coaching/Genesys logs for compliance.
- Submit Team Lead time off request to Call Center Management for approval.
- Oversee the documentation of staff performance, one-on-one coaching sessions documented in supervisor coaching log and/or Workday.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Experience supporting Marketplace (ACA) and Me...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: Not Specified
Posted: 2026-08-07 09:58:04
-
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Take call escalations as needed.
- Monitor and provide feedback as it pertains to the performance of Team Leads and Customer Service Representatives.
- Provide updates on performance data to Customer Service Representatives and Team Leads on a weekly basis.
- Maintain documented review of QA evaluations that fall below the established performance threshold.
- Ensure the individual and units are meeting and exceeding quality and service requirements.
- Complete monthly requirements of 2 documented coaching's and 2 quality checks per assigned agent.
- Supervisors will receive a monthly inspection on their Coaching/Genesys logs for compliance.
- Submit Team Lead time off request to Call Center Management for approval.
- Oversee the documentation of staff performance, one-on-one coaching sessions documented in supervisor coaching log and/or Workday.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Experience supporting Marketplace (ACA) and Me...
....Read more...
Type: Permanent Location: Houston, US-TX
Salary / Rate: Not Specified
Posted: 2026-08-07 09:58:03
-
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Take call escalations as needed.
- Monitor and provide feedback as it pertains to the performance of Team Leads and Customer Service Representatives.
- Provide updates on performance data to Customer Service Representatives and Team Leads on a weekly basis.
- Maintain documented review of QA evaluations that fall below the established performance threshold.
- Ensure the individual and units are meeting and exceeding quality and service requirements.
- Complete monthly requirements of 2 documented coaching's and 2 quality checks per assigned agent.
- Supervisors will receive a monthly inspection on their Coaching/Genesys logs for compliance.
- Submit Team Lead time off request to Call Center Management for approval.
- Oversee the documentation of staff performance, one-on-one coaching sessions documented in supervisor coaching log and/or Workday.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Experience supporting Marketplace (ACA) and Me...
....Read more...
Type: Permanent Location: San Antonio, US-TX
Salary / Rate: Not Specified
Posted: 2026-08-07 09:58:01
-
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Take call escalations as needed.
- Monitor and provide feedback as it pertains to the performance of Team Leads and Customer Service Representatives.
- Provide updates on performance data to Customer Service Representatives and Team Leads on a weekly basis.
- Maintain documented review of QA evaluations that fall below the established performance threshold.
- Ensure the individual and units are meeting and exceeding quality and service requirements.
- Complete monthly requirements of 2 documented coaching's and 2 quality checks per assigned agent.
- Supervisors will receive a monthly inspection on their Coaching/Genesys logs for compliance.
- Submit Team Lead time off request to Call Center Management for approval.
- Oversee the documentation of staff performance, one-on-one coaching sessions documented in supervisor coaching log and/or Workday.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Experience supporting Marketplace (ACA) and Me...
....Read more...
Type: Permanent Location: Memphis, US-TN
Salary / Rate: Not Specified
Posted: 2026-08-07 09:57:58
-
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Take call escalations as needed.
- Monitor and provide feedback as it pertains to the performance of Team Leads and Customer Service Representatives.
- Provide updates on performance data to Customer Service Representatives and Team Leads on a weekly basis.
- Maintain documented review of QA evaluations that fall below the established performance threshold.
- Ensure the individual and units are meeting and exceeding quality and service requirements.
- Complete monthly requirements of 2 documented coaching's and 2 quality checks per assigned agent.
- Supervisors will receive a monthly inspection on their Coaching/Genesys logs for compliance.
- Submit Team Lead time off request to Call Center Management for approval.
- Oversee the documentation of staff performance, one-on-one coaching sessions documented in supervisor coaching log and/or Workday.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Experience supporting Marketplace (ACA) and Me...
....Read more...
Type: Permanent Location: Lubbock, US-TX
Salary / Rate: Not Specified
Posted: 2026-08-07 09:57:58
-
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Take call escalations as needed.
- Monitor and provide feedback as it pertains to the performance of Team Leads and Customer Service Representatives.
- Provide updates on performance data to Customer Service Representatives and Team Leads on a weekly basis.
- Maintain documented review of QA evaluations that fall below the established performance threshold.
- Ensure the individual and units are meeting and exceeding quality and service requirements.
- Complete monthly requirements of 2 documented coaching's and 2 quality checks per assigned agent.
- Supervisors will receive a monthly inspection on their Coaching/Genesys logs for compliance.
- Submit Team Lead time off request to Call Center Management for approval.
- Oversee the documentation of staff performance, one-on-one coaching sessions documented in supervisor coaching log and/or Workday.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Experience supporting Marketplace (ACA) and Me...
....Read more...
Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: Not Specified
Posted: 2026-08-07 09:57:57
-
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Take call escalations as needed.
- Monitor and provide feedback as it pertains to the performance of Team Leads and Customer Service Representatives.
- Provide updates on performance data to Customer Service Representatives and Team Leads on a weekly basis.
- Maintain documented review of QA evaluations that fall below the established performance threshold.
- Ensure the individual and units are meeting and exceeding quality and service requirements.
- Complete monthly requirements of 2 documented coaching's and 2 quality checks per assigned agent.
- Supervisors will receive a monthly inspection on their Coaching/Genesys logs for compliance.
- Submit Team Lead time off request to Call Center Management for approval.
- Oversee the documentation of staff performance, one-on-one coaching sessions documented in supervisor coaching log and/or Workday.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Experience supporting Marketplace (ACA) and Me...
....Read more...
Type: Permanent Location: Sioux Falls, US-SD
Salary / Rate: Not Specified
Posted: 2026-08-07 09:57:56
-
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Take call escalations as needed.
- Monitor and provide feedback as it pertains to the performance of Team Leads and Customer Service Representatives.
- Provide updates on performance data to Customer Service Representatives and Team Leads on a weekly basis.
- Maintain documented review of QA evaluations that fall below the established performance threshold.
- Ensure the individual and units are meeting and exceeding quality and service requirements.
- Complete monthly requirements of 2 documented coaching's and 2 quality checks per assigned agent.
- Supervisors will receive a monthly inspection on their Coaching/Genesys logs for compliance.
- Submit Team Lead time off request to Call Center Management for approval.
- Oversee the documentation of staff performance, one-on-one coaching sessions documented in supervisor coaching log and/or Workday.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Experience supporting Marketplace (ACA) and Me...
....Read more...
Type: Permanent Location: Dallas, US-TX
Salary / Rate: Not Specified
Posted: 2026-08-07 09:57:56
-
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Take call escalations as needed.
- Monitor and provide feedback as it pertains to the performance of Team Leads and Customer Service Representatives.
- Provide updates on performance data to Customer Service Representatives and Team Leads on a weekly basis.
- Maintain documented review of QA evaluations that fall below the established performance threshold.
- Ensure the individual and units are meeting and exceeding quality and service requirements.
- Complete monthly requirements of 2 documented coaching's and 2 quality checks per assigned agent.
- Supervisors will receive a monthly inspection on their Coaching/Genesys logs for compliance.
- Submit Team Lead time off request to Call Center Management for approval.
- Oversee the documentation of staff performance, one-on-one coaching sessions documented in supervisor coaching log and/or Workday.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Experience supporting Marketplace (ACA) and Me...
....Read more...
Type: Permanent Location: Charleston, US-SC
Salary / Rate: Not Specified
Posted: 2026-08-07 09:57:55
-
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Take call escalations as needed.
- Monitor and provide feedback as it pertains to the performance of Team Leads and Customer Service Representatives.
- Provide updates on performance data to Customer Service Representatives and Team Leads on a weekly basis.
- Maintain documented review of QA evaluations that fall below the established performance threshold.
- Ensure the individual and units are meeting and exceeding quality and service requirements.
- Complete monthly requirements of 2 documented coaching's and 2 quality checks per assigned agent.
- Supervisors will receive a monthly inspection on their Coaching/Genesys logs for compliance.
- Submit Team Lead time off request to Call Center Management for approval.
- Oversee the documentation of staff performance, one-on-one coaching sessions documented in supervisor coaching log and/or Workday.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Experience supporting Marketplace (ACA) and Me...
....Read more...
Type: Permanent Location: Nashville, US-TN
Salary / Rate: Not Specified
Posted: 2026-08-07 09:57:54
-
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Take call escalations as needed.
- Monitor and provide feedback as it pertains to the performance of Team Leads and Customer Service Representatives.
- Provide updates on performance data to Customer Service Representatives and Team Leads on a weekly basis.
- Maintain documented review of QA evaluations that fall below the established performance threshold.
- Ensure the individual and units are meeting and exceeding quality and service requirements.
- Complete monthly requirements of 2 documented coaching's and 2 quality checks per assigned agent.
- Supervisors will receive a monthly inspection on their Coaching/Genesys logs for compliance.
- Submit Team Lead time off request to Call Center Management for approval.
- Oversee the documentation of staff performance, one-on-one coaching sessions documented in supervisor coaching log and/or Workday.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Experience supporting Marketplace (ACA) and Me...
....Read more...
Type: Permanent Location: Rapid City, US-SD
Salary / Rate: Not Specified
Posted: 2026-08-07 09:57:54
