-
Essential Duties and Responsibilities:
- Assists supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes e-mail.
- Provides direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries.
- Recognizes and recommends areas needing improvement.
- May assist in scheduling and coordinating team activities.
- May provide input into hiring decisions and performance appraisals, but does not necessarily make hiring decisions or conduct performance appraisals.
• Act as a TRICARE subject matter expert (SME) for TSRs to answer questions, provide recommendations, and resolve escalated issues.
• Monitor TSRs to ensure calls are answered promptly, appropriately, and courteously.
• Provide feedback to TSRs to help them improve quality, productivity, efficiency, and better understanding of policies, procedures, and systems.
• Support new TSRs in the nesting phase after training through monitoring, feedback, and SME support.
• Resolve complex or escalated concerns with informed and objective responses regarding program eligibility requirements, enrollments and program benefits.
• Deescalate and manage complaints in a professional manner, resolving them wherever possible.
• Meet Quality Assurance (QA) and other key performance metrics and maintain knowledge of project policies and procedures.
• Monitor active participation in and support departmental and organizational quality initiatives and goals.
• Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment.
• Assist with continuous process improvement efforts by making recommendations for policy changes or additions.
• Provide updates to supervisor regarding staff performance progress.
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Home Office Requirements
- This project will provide equipment for your home office laptop that is hard-wired to your internet router with an ethernet cable.
- You must provide reliable, high-speed internet with a minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps.
- Wi-Fi, Mobile hotspots, IPV 6 networks/services, and 5g Wireless ISPs (T-Mobile, Verizon, ATT, etc.) are not compatible with the client network/systems.
- Private and secure work area and adequate power source.
Minimum Requirements
- High School diploma or equivalent with 1-2 years of customer service experience.
- May have additional training or education in area of specialization.
• Minimum of 2+ years of contact center experience.
• Minimum of 1 year of military health program experience.
• 3+ years of experience in delivering excellent customer service in a high-paced environment.
• 1+ years of demonstrated leadership.
• Experience with healthcare insurance plans, healthca...
....Read more...
Type: Permanent Location: Newark, US-NJ
Salary / Rate: Not Specified
Posted: 2026-05-05 08:34:07
-
Essential Duties and Responsibilities:
- Assists supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes e-mail.
- Provides direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries.
- Recognizes and recommends areas needing improvement.
- May assist in scheduling and coordinating team activities.
- May provide input into hiring decisions and performance appraisals, but does not necessarily make hiring decisions or conduct performance appraisals.
• Act as a TRICARE subject matter expert (SME) for TSRs to answer questions, provide recommendations, and resolve escalated issues.
• Monitor TSRs to ensure calls are answered promptly, appropriately, and courteously.
• Provide feedback to TSRs to help them improve quality, productivity, efficiency, and better understanding of policies, procedures, and systems.
• Support new TSRs in the nesting phase after training through monitoring, feedback, and SME support.
• Resolve complex or escalated concerns with informed and objective responses regarding program eligibility requirements, enrollments and program benefits.
• Deescalate and manage complaints in a professional manner, resolving them wherever possible.
• Meet Quality Assurance (QA) and other key performance metrics and maintain knowledge of project policies and procedures.
• Monitor active participation in and support departmental and organizational quality initiatives and goals.
• Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment.
• Assist with continuous process improvement efforts by making recommendations for policy changes or additions.
• Provide updates to supervisor regarding staff performance progress.
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Home Office Requirements
- This project will provide equipment for your home office laptop that is hard-wired to your internet router with an ethernet cable.
- You must provide reliable, high-speed internet with a minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps.
- Wi-Fi, Mobile hotspots, IPV 6 networks/services, and 5g Wireless ISPs (T-Mobile, Verizon, ATT, etc.) are not compatible with the client network/systems.
- Private and secure work area and adequate power source.
Minimum Requirements
- High School diploma or equivalent with 1-2 years of customer service experience.
- May have additional training or education in area of specialization.
• Minimum of 2+ years of contact center experience.
• Minimum of 1 year of military health program experience.
• 3+ years of experience in delivering excellent customer service in a high-paced environment.
• 1+ years of demonstrated leadership.
• Experience with healthcare insurance plans, healthca...
....Read more...
Type: Permanent Location: Buffalo, US-NY
Salary / Rate: Not Specified
Posted: 2026-05-05 08:34:05
-
Essential Duties and Responsibilities:
- Assists supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes e-mail.
- Provides direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries.
- Recognizes and recommends areas needing improvement.
- May assist in scheduling and coordinating team activities.
- May provide input into hiring decisions and performance appraisals, but does not necessarily make hiring decisions or conduct performance appraisals.
• Act as a TRICARE subject matter expert (SME) for TSRs to answer questions, provide recommendations, and resolve escalated issues.
• Monitor TSRs to ensure calls are answered promptly, appropriately, and courteously.
• Provide feedback to TSRs to help them improve quality, productivity, efficiency, and better understanding of policies, procedures, and systems.
• Support new TSRs in the nesting phase after training through monitoring, feedback, and SME support.
• Resolve complex or escalated concerns with informed and objective responses regarding program eligibility requirements, enrollments and program benefits.
• Deescalate and manage complaints in a professional manner, resolving them wherever possible.
• Meet Quality Assurance (QA) and other key performance metrics and maintain knowledge of project policies and procedures.
• Monitor active participation in and support departmental and organizational quality initiatives and goals.
• Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment.
• Assist with continuous process improvement efforts by making recommendations for policy changes or additions.
• Provide updates to supervisor regarding staff performance progress.
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Home Office Requirements
- This project will provide equipment for your home office laptop that is hard-wired to your internet router with an ethernet cable.
- You must provide reliable, high-speed internet with a minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps.
- Wi-Fi, Mobile hotspots, IPV 6 networks/services, and 5g Wireless ISPs (T-Mobile, Verizon, ATT, etc.) are not compatible with the client network/systems.
- Private and secure work area and adequate power source.
Minimum Requirements
- High School diploma or equivalent with 1-2 years of customer service experience.
- May have additional training or education in area of specialization.
• Minimum of 2+ years of contact center experience.
• Minimum of 1 year of military health program experience.
• 3+ years of experience in delivering excellent customer service in a high-paced environment.
• 1+ years of demonstrated leadership.
• Experience with healthcare insurance plans, healthca...
....Read more...
Type: Permanent Location: Las Cruces, US-NM
Salary / Rate: Not Specified
Posted: 2026-05-05 08:34:03
-
Essential Duties and Responsibilities:
- Assists supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes e-mail.
- Provides direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries.
- Recognizes and recommends areas needing improvement.
- May assist in scheduling and coordinating team activities.
- May provide input into hiring decisions and performance appraisals, but does not necessarily make hiring decisions or conduct performance appraisals.
• Act as a TRICARE subject matter expert (SME) for TSRs to answer questions, provide recommendations, and resolve escalated issues.
• Monitor TSRs to ensure calls are answered promptly, appropriately, and courteously.
• Provide feedback to TSRs to help them improve quality, productivity, efficiency, and better understanding of policies, procedures, and systems.
• Support new TSRs in the nesting phase after training through monitoring, feedback, and SME support.
• Resolve complex or escalated concerns with informed and objective responses regarding program eligibility requirements, enrollments and program benefits.
• Deescalate and manage complaints in a professional manner, resolving them wherever possible.
• Meet Quality Assurance (QA) and other key performance metrics and maintain knowledge of project policies and procedures.
• Monitor active participation in and support departmental and organizational quality initiatives and goals.
• Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment.
• Assist with continuous process improvement efforts by making recommendations for policy changes or additions.
• Provide updates to supervisor regarding staff performance progress.
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Home Office Requirements
- This project will provide equipment for your home office laptop that is hard-wired to your internet router with an ethernet cable.
- You must provide reliable, high-speed internet with a minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps.
- Wi-Fi, Mobile hotspots, IPV 6 networks/services, and 5g Wireless ISPs (T-Mobile, Verizon, ATT, etc.) are not compatible with the client network/systems.
- Private and secure work area and adequate power source.
Minimum Requirements
- High School diploma or equivalent with 1-2 years of customer service experience.
- May have additional training or education in area of specialization.
• Minimum of 2+ years of contact center experience.
• Minimum of 1 year of military health program experience.
• 3+ years of experience in delivering excellent customer service in a high-paced environment.
• 1+ years of demonstrated leadership.
• Experience with healthcare insurance plans, healthca...
....Read more...
Type: Permanent Location: Albuquerque, US-NM
Salary / Rate: Not Specified
Posted: 2026-05-05 08:34:01
-
Essential Duties and Responsibilities:
- Assists supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes e-mail.
- Provides direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries.
- Recognizes and recommends areas needing improvement.
- May assist in scheduling and coordinating team activities.
- May provide input into hiring decisions and performance appraisals, but does not necessarily make hiring decisions or conduct performance appraisals.
• Act as a TRICARE subject matter expert (SME) for TSRs to answer questions, provide recommendations, and resolve escalated issues.
• Monitor TSRs to ensure calls are answered promptly, appropriately, and courteously.
• Provide feedback to TSRs to help them improve quality, productivity, efficiency, and better understanding of policies, procedures, and systems.
• Support new TSRs in the nesting phase after training through monitoring, feedback, and SME support.
• Resolve complex or escalated concerns with informed and objective responses regarding program eligibility requirements, enrollments and program benefits.
• Deescalate and manage complaints in a professional manner, resolving them wherever possible.
• Meet Quality Assurance (QA) and other key performance metrics and maintain knowledge of project policies and procedures.
• Monitor active participation in and support departmental and organizational quality initiatives and goals.
• Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment.
• Assist with continuous process improvement efforts by making recommendations for policy changes or additions.
• Provide updates to supervisor regarding staff performance progress.
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Home Office Requirements
- This project will provide equipment for your home office laptop that is hard-wired to your internet router with an ethernet cable.
- You must provide reliable, high-speed internet with a minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps.
- Wi-Fi, Mobile hotspots, IPV 6 networks/services, and 5g Wireless ISPs (T-Mobile, Verizon, ATT, etc.) are not compatible with the client network/systems.
- Private and secure work area and adequate power source.
Minimum Requirements
- High School diploma or equivalent with 1-2 years of customer service experience.
- May have additional training or education in area of specialization.
• Minimum of 2+ years of contact center experience.
• Minimum of 1 year of military health program experience.
• 3+ years of experience in delivering excellent customer service in a high-paced environment.
• 1+ years of demonstrated leadership.
• Experience with healthcare insurance plans, healthca...
....Read more...
Type: Permanent Location: Cherry Hill, US-NJ
Salary / Rate: Not Specified
Posted: 2026-05-05 08:34:00
-
Essential Duties and Responsibilities:
- Assists supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes e-mail.
- Provides direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries.
- Recognizes and recommends areas needing improvement.
- May assist in scheduling and coordinating team activities.
- May provide input into hiring decisions and performance appraisals, but does not necessarily make hiring decisions or conduct performance appraisals.
• Act as a TRICARE subject matter expert (SME) for TSRs to answer questions, provide recommendations, and resolve escalated issues.
• Monitor TSRs to ensure calls are answered promptly, appropriately, and courteously.
• Provide feedback to TSRs to help them improve quality, productivity, efficiency, and better understanding of policies, procedures, and systems.
• Support new TSRs in the nesting phase after training through monitoring, feedback, and SME support.
• Resolve complex or escalated concerns with informed and objective responses regarding program eligibility requirements, enrollments and program benefits.
• Deescalate and manage complaints in a professional manner, resolving them wherever possible.
• Meet Quality Assurance (QA) and other key performance metrics and maintain knowledge of project policies and procedures.
• Monitor active participation in and support departmental and organizational quality initiatives and goals.
• Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment.
• Assist with continuous process improvement efforts by making recommendations for policy changes or additions.
• Provide updates to supervisor regarding staff performance progress.
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Home Office Requirements
- This project will provide equipment for your home office laptop that is hard-wired to your internet router with an ethernet cable.
- You must provide reliable, high-speed internet with a minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps.
- Wi-Fi, Mobile hotspots, IPV 6 networks/services, and 5g Wireless ISPs (T-Mobile, Verizon, ATT, etc.) are not compatible with the client network/systems.
- Private and secure work area and adequate power source.
Minimum Requirements
- High School diploma or equivalent with 1-2 years of customer service experience.
- May have additional training or education in area of specialization.
• Minimum of 2+ years of contact center experience.
• Minimum of 1 year of military health program experience.
• 3+ years of experience in delivering excellent customer service in a high-paced environment.
• 1+ years of demonstrated leadership.
• Experience with healthcare insurance plans, healthca...
....Read more...
Type: Permanent Location: Albany, US-NY
Salary / Rate: Not Specified
Posted: 2026-05-05 08:34:00
-
Essential Duties and Responsibilities:
- Assists supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes e-mail.
- Provides direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries.
- Recognizes and recommends areas needing improvement.
- May assist in scheduling and coordinating team activities.
- May provide input into hiring decisions and performance appraisals, but does not necessarily make hiring decisions or conduct performance appraisals.
• Act as a TRICARE subject matter expert (SME) for TSRs to answer questions, provide recommendations, and resolve escalated issues.
• Monitor TSRs to ensure calls are answered promptly, appropriately, and courteously.
• Provide feedback to TSRs to help them improve quality, productivity, efficiency, and better understanding of policies, procedures, and systems.
• Support new TSRs in the nesting phase after training through monitoring, feedback, and SME support.
• Resolve complex or escalated concerns with informed and objective responses regarding program eligibility requirements, enrollments and program benefits.
• Deescalate and manage complaints in a professional manner, resolving them wherever possible.
• Meet Quality Assurance (QA) and other key performance metrics and maintain knowledge of project policies and procedures.
• Monitor active participation in and support departmental and organizational quality initiatives and goals.
• Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment.
• Assist with continuous process improvement efforts by making recommendations for policy changes or additions.
• Provide updates to supervisor regarding staff performance progress.
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Home Office Requirements
- This project will provide equipment for your home office laptop that is hard-wired to your internet router with an ethernet cable.
- You must provide reliable, high-speed internet with a minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps.
- Wi-Fi, Mobile hotspots, IPV 6 networks/services, and 5g Wireless ISPs (T-Mobile, Verizon, ATT, etc.) are not compatible with the client network/systems.
- Private and secure work area and adequate power source.
Minimum Requirements
- High School diploma or equivalent with 1-2 years of customer service experience.
- May have additional training or education in area of specialization.
• Minimum of 2+ years of contact center experience.
• Minimum of 1 year of military health program experience.
• 3+ years of experience in delivering excellent customer service in a high-paced environment.
• 1+ years of demonstrated leadership.
• Experience with healthcare insurance plans, healthca...
....Read more...
Type: Permanent Location: North Platte, US-NE
Salary / Rate: Not Specified
Posted: 2026-05-05 08:33:59
-
Essential Duties and Responsibilities:
- Assists supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes e-mail.
- Provides direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries.
- Recognizes and recommends areas needing improvement.
- May assist in scheduling and coordinating team activities.
- May provide input into hiring decisions and performance appraisals, but does not necessarily make hiring decisions or conduct performance appraisals.
• Act as a TRICARE subject matter expert (SME) for TSRs to answer questions, provide recommendations, and resolve escalated issues.
• Monitor TSRs to ensure calls are answered promptly, appropriately, and courteously.
• Provide feedback to TSRs to help them improve quality, productivity, efficiency, and better understanding of policies, procedures, and systems.
• Support new TSRs in the nesting phase after training through monitoring, feedback, and SME support.
• Resolve complex or escalated concerns with informed and objective responses regarding program eligibility requirements, enrollments and program benefits.
• Deescalate and manage complaints in a professional manner, resolving them wherever possible.
• Meet Quality Assurance (QA) and other key performance metrics and maintain knowledge of project policies and procedures.
• Monitor active participation in and support departmental and organizational quality initiatives and goals.
• Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment.
• Assist with continuous process improvement efforts by making recommendations for policy changes or additions.
• Provide updates to supervisor regarding staff performance progress.
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Home Office Requirements
- This project will provide equipment for your home office laptop that is hard-wired to your internet router with an ethernet cable.
- You must provide reliable, high-speed internet with a minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps.
- Wi-Fi, Mobile hotspots, IPV 6 networks/services, and 5g Wireless ISPs (T-Mobile, Verizon, ATT, etc.) are not compatible with the client network/systems.
- Private and secure work area and adequate power source.
Minimum Requirements
- High School diploma or equivalent with 1-2 years of customer service experience.
- May have additional training or education in area of specialization.
• Minimum of 2+ years of contact center experience.
• Minimum of 1 year of military health program experience.
• 3+ years of experience in delivering excellent customer service in a high-paced environment.
• 1+ years of demonstrated leadership.
• Experience with healthcare insurance plans, healthca...
....Read more...
Type: Permanent Location: Manchester, US-NH
Salary / Rate: Not Specified
Posted: 2026-05-05 08:33:57
-
Essential Duties and Responsibilities:
- Assists supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes e-mail.
- Provides direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries.
- Recognizes and recommends areas needing improvement.
- May assist in scheduling and coordinating team activities.
- May provide input into hiring decisions and performance appraisals, but does not necessarily make hiring decisions or conduct performance appraisals.
• Act as a TRICARE subject matter expert (SME) for TSRs to answer questions, provide recommendations, and resolve escalated issues.
• Monitor TSRs to ensure calls are answered promptly, appropriately, and courteously.
• Provide feedback to TSRs to help them improve quality, productivity, efficiency, and better understanding of policies, procedures, and systems.
• Support new TSRs in the nesting phase after training through monitoring, feedback, and SME support.
• Resolve complex or escalated concerns with informed and objective responses regarding program eligibility requirements, enrollments and program benefits.
• Deescalate and manage complaints in a professional manner, resolving them wherever possible.
• Meet Quality Assurance (QA) and other key performance metrics and maintain knowledge of project policies and procedures.
• Monitor active participation in and support departmental and organizational quality initiatives and goals.
• Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment.
• Assist with continuous process improvement efforts by making recommendations for policy changes or additions.
• Provide updates to supervisor regarding staff performance progress.
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Home Office Requirements
- This project will provide equipment for your home office laptop that is hard-wired to your internet router with an ethernet cable.
- You must provide reliable, high-speed internet with a minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps.
- Wi-Fi, Mobile hotspots, IPV 6 networks/services, and 5g Wireless ISPs (T-Mobile, Verizon, ATT, etc.) are not compatible with the client network/systems.
- Private and secure work area and adequate power source.
Minimum Requirements
- High School diploma or equivalent with 1-2 years of customer service experience.
- May have additional training or education in area of specialization.
• Minimum of 2+ years of contact center experience.
• Minimum of 1 year of military health program experience.
• 3+ years of experience in delivering excellent customer service in a high-paced environment.
• 1+ years of demonstrated leadership.
• Experience with healthcare insurance plans, healthca...
....Read more...
Type: Permanent Location: Reno, US-NV
Salary / Rate: Not Specified
Posted: 2026-05-05 08:33:55
-
Essential Duties and Responsibilities:
- Assists supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes e-mail.
- Provides direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries.
- Recognizes and recommends areas needing improvement.
- May assist in scheduling and coordinating team activities.
- May provide input into hiring decisions and performance appraisals, but does not necessarily make hiring decisions or conduct performance appraisals.
• Act as a TRICARE subject matter expert (SME) for TSRs to answer questions, provide recommendations, and resolve escalated issues.
• Monitor TSRs to ensure calls are answered promptly, appropriately, and courteously.
• Provide feedback to TSRs to help them improve quality, productivity, efficiency, and better understanding of policies, procedures, and systems.
• Support new TSRs in the nesting phase after training through monitoring, feedback, and SME support.
• Resolve complex or escalated concerns with informed and objective responses regarding program eligibility requirements, enrollments and program benefits.
• Deescalate and manage complaints in a professional manner, resolving them wherever possible.
• Meet Quality Assurance (QA) and other key performance metrics and maintain knowledge of project policies and procedures.
• Monitor active participation in and support departmental and organizational quality initiatives and goals.
• Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment.
• Assist with continuous process improvement efforts by making recommendations for policy changes or additions.
• Provide updates to supervisor regarding staff performance progress.
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Home Office Requirements
- This project will provide equipment for your home office laptop that is hard-wired to your internet router with an ethernet cable.
- You must provide reliable, high-speed internet with a minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps.
- Wi-Fi, Mobile hotspots, IPV 6 networks/services, and 5g Wireless ISPs (T-Mobile, Verizon, ATT, etc.) are not compatible with the client network/systems.
- Private and secure work area and adequate power source.
Minimum Requirements
- High School diploma or equivalent with 1-2 years of customer service experience.
- May have additional training or education in area of specialization.
• Minimum of 2+ years of contact center experience.
• Minimum of 1 year of military health program experience.
• 3+ years of experience in delivering excellent customer service in a high-paced environment.
• 1+ years of demonstrated leadership.
• Experience with healthcare insurance plans, healthca...
....Read more...
Type: Permanent Location: Las Vegas, US-NV
Salary / Rate: Not Specified
Posted: 2026-05-05 08:33:54
-
Essential Duties and Responsibilities:
- Assists supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes e-mail.
- Provides direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries.
- Recognizes and recommends areas needing improvement.
- May assist in scheduling and coordinating team activities.
- May provide input into hiring decisions and performance appraisals, but does not necessarily make hiring decisions or conduct performance appraisals.
• Act as a TRICARE subject matter expert (SME) for TSRs to answer questions, provide recommendations, and resolve escalated issues.
• Monitor TSRs to ensure calls are answered promptly, appropriately, and courteously.
• Provide feedback to TSRs to help them improve quality, productivity, efficiency, and better understanding of policies, procedures, and systems.
• Support new TSRs in the nesting phase after training through monitoring, feedback, and SME support.
• Resolve complex or escalated concerns with informed and objective responses regarding program eligibility requirements, enrollments and program benefits.
• Deescalate and manage complaints in a professional manner, resolving them wherever possible.
• Meet Quality Assurance (QA) and other key performance metrics and maintain knowledge of project policies and procedures.
• Monitor active participation in and support departmental and organizational quality initiatives and goals.
• Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment.
• Assist with continuous process improvement efforts by making recommendations for policy changes or additions.
• Provide updates to supervisor regarding staff performance progress.
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Home Office Requirements
- This project will provide equipment for your home office laptop that is hard-wired to your internet router with an ethernet cable.
- You must provide reliable, high-speed internet with a minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps.
- Wi-Fi, Mobile hotspots, IPV 6 networks/services, and 5g Wireless ISPs (T-Mobile, Verizon, ATT, etc.) are not compatible with the client network/systems.
- Private and secure work area and adequate power source.
Minimum Requirements
- High School diploma or equivalent with 1-2 years of customer service experience.
- May have additional training or education in area of specialization.
• Minimum of 2+ years of contact center experience.
• Minimum of 1 year of military health program experience.
• 3+ years of experience in delivering excellent customer service in a high-paced environment.
• 1+ years of demonstrated leadership.
• Experience with healthcare insurance plans, healthca...
....Read more...
Type: Permanent Location: Lebanon, US-NH
Salary / Rate: Not Specified
Posted: 2026-05-05 08:33:54
-
Essential Duties and Responsibilities:
- Assists supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes e-mail.
- Provides direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries.
- Recognizes and recommends areas needing improvement.
- May assist in scheduling and coordinating team activities.
- May provide input into hiring decisions and performance appraisals, but does not necessarily make hiring decisions or conduct performance appraisals.
• Act as a TRICARE subject matter expert (SME) for TSRs to answer questions, provide recommendations, and resolve escalated issues.
• Monitor TSRs to ensure calls are answered promptly, appropriately, and courteously.
• Provide feedback to TSRs to help them improve quality, productivity, efficiency, and better understanding of policies, procedures, and systems.
• Support new TSRs in the nesting phase after training through monitoring, feedback, and SME support.
• Resolve complex or escalated concerns with informed and objective responses regarding program eligibility requirements, enrollments and program benefits.
• Deescalate and manage complaints in a professional manner, resolving them wherever possible.
• Meet Quality Assurance (QA) and other key performance metrics and maintain knowledge of project policies and procedures.
• Monitor active participation in and support departmental and organizational quality initiatives and goals.
• Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment.
• Assist with continuous process improvement efforts by making recommendations for policy changes or additions.
• Provide updates to supervisor regarding staff performance progress.
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Home Office Requirements
- This project will provide equipment for your home office laptop that is hard-wired to your internet router with an ethernet cable.
- You must provide reliable, high-speed internet with a minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps.
- Wi-Fi, Mobile hotspots, IPV 6 networks/services, and 5g Wireless ISPs (T-Mobile, Verizon, ATT, etc.) are not compatible with the client network/systems.
- Private and secure work area and adequate power source.
Minimum Requirements
- High School diploma or equivalent with 1-2 years of customer service experience.
- May have additional training or education in area of specialization.
• Minimum of 2+ years of contact center experience.
• Minimum of 1 year of military health program experience.
• 3+ years of experience in delivering excellent customer service in a high-paced environment.
• 1+ years of demonstrated leadership.
• Experience with healthcare insurance plans, healthca...
....Read more...
Type: Permanent Location: Bozeman, US-MT
Salary / Rate: Not Specified
Posted: 2026-05-05 08:33:53
-
Essential Duties and Responsibilities:
- Assists supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes e-mail.
- Provides direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries.
- Recognizes and recommends areas needing improvement.
- May assist in scheduling and coordinating team activities.
- May provide input into hiring decisions and performance appraisals, but does not necessarily make hiring decisions or conduct performance appraisals.
• Act as a TRICARE subject matter expert (SME) for TSRs to answer questions, provide recommendations, and resolve escalated issues.
• Monitor TSRs to ensure calls are answered promptly, appropriately, and courteously.
• Provide feedback to TSRs to help them improve quality, productivity, efficiency, and better understanding of policies, procedures, and systems.
• Support new TSRs in the nesting phase after training through monitoring, feedback, and SME support.
• Resolve complex or escalated concerns with informed and objective responses regarding program eligibility requirements, enrollments and program benefits.
• Deescalate and manage complaints in a professional manner, resolving them wherever possible.
• Meet Quality Assurance (QA) and other key performance metrics and maintain knowledge of project policies and procedures.
• Monitor active participation in and support departmental and organizational quality initiatives and goals.
• Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment.
• Assist with continuous process improvement efforts by making recommendations for policy changes or additions.
• Provide updates to supervisor regarding staff performance progress.
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Home Office Requirements
- This project will provide equipment for your home office laptop that is hard-wired to your internet router with an ethernet cable.
- You must provide reliable, high-speed internet with a minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps.
- Wi-Fi, Mobile hotspots, IPV 6 networks/services, and 5g Wireless ISPs (T-Mobile, Verizon, ATT, etc.) are not compatible with the client network/systems.
- Private and secure work area and adequate power source.
Minimum Requirements
- High School diploma or equivalent with 1-2 years of customer service experience.
- May have additional training or education in area of specialization.
• Minimum of 2+ years of contact center experience.
• Minimum of 1 year of military health program experience.
• 3+ years of experience in delivering excellent customer service in a high-paced environment.
• 1+ years of demonstrated leadership.
• Experience with healthcare insurance plans, healthca...
....Read more...
Type: Permanent Location: St. Louis, US-MO
Salary / Rate: Not Specified
Posted: 2026-05-05 08:33:51
-
Essential Duties and Responsibilities:
- Assists supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes e-mail.
- Provides direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries.
- Recognizes and recommends areas needing improvement.
- May assist in scheduling and coordinating team activities.
- May provide input into hiring decisions and performance appraisals, but does not necessarily make hiring decisions or conduct performance appraisals.
• Act as a TRICARE subject matter expert (SME) for TSRs to answer questions, provide recommendations, and resolve escalated issues.
• Monitor TSRs to ensure calls are answered promptly, appropriately, and courteously.
• Provide feedback to TSRs to help them improve quality, productivity, efficiency, and better understanding of policies, procedures, and systems.
• Support new TSRs in the nesting phase after training through monitoring, feedback, and SME support.
• Resolve complex or escalated concerns with informed and objective responses regarding program eligibility requirements, enrollments and program benefits.
• Deescalate and manage complaints in a professional manner, resolving them wherever possible.
• Meet Quality Assurance (QA) and other key performance metrics and maintain knowledge of project policies and procedures.
• Monitor active participation in and support departmental and organizational quality initiatives and goals.
• Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment.
• Assist with continuous process improvement efforts by making recommendations for policy changes or additions.
• Provide updates to supervisor regarding staff performance progress.
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Home Office Requirements
- This project will provide equipment for your home office laptop that is hard-wired to your internet router with an ethernet cable.
- You must provide reliable, high-speed internet with a minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps.
- Wi-Fi, Mobile hotspots, IPV 6 networks/services, and 5g Wireless ISPs (T-Mobile, Verizon, ATT, etc.) are not compatible with the client network/systems.
- Private and secure work area and adequate power source.
Minimum Requirements
- High School diploma or equivalent with 1-2 years of customer service experience.
- May have additional training or education in area of specialization.
• Minimum of 2+ years of contact center experience.
• Minimum of 1 year of military health program experience.
• 3+ years of experience in delivering excellent customer service in a high-paced environment.
• 1+ years of demonstrated leadership.
• Experience with healthcare insurance plans, healthca...
....Read more...
Type: Permanent Location: Springfield, US-MO
Salary / Rate: Not Specified
Posted: 2026-05-05 08:33:48
-
Essential Duties and Responsibilities:
- Assists supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes e-mail.
- Provides direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries.
- Recognizes and recommends areas needing improvement.
- May assist in scheduling and coordinating team activities.
- May provide input into hiring decisions and performance appraisals, but does not necessarily make hiring decisions or conduct performance appraisals.
• Act as a TRICARE subject matter expert (SME) for TSRs to answer questions, provide recommendations, and resolve escalated issues.
• Monitor TSRs to ensure calls are answered promptly, appropriately, and courteously.
• Provide feedback to TSRs to help them improve quality, productivity, efficiency, and better understanding of policies, procedures, and systems.
• Support new TSRs in the nesting phase after training through monitoring, feedback, and SME support.
• Resolve complex or escalated concerns with informed and objective responses regarding program eligibility requirements, enrollments and program benefits.
• Deescalate and manage complaints in a professional manner, resolving them wherever possible.
• Meet Quality Assurance (QA) and other key performance metrics and maintain knowledge of project policies and procedures.
• Monitor active participation in and support departmental and organizational quality initiatives and goals.
• Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment.
• Assist with continuous process improvement efforts by making recommendations for policy changes or additions.
• Provide updates to supervisor regarding staff performance progress.
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Home Office Requirements
- This project will provide equipment for your home office laptop that is hard-wired to your internet router with an ethernet cable.
- You must provide reliable, high-speed internet with a minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps.
- Wi-Fi, Mobile hotspots, IPV 6 networks/services, and 5g Wireless ISPs (T-Mobile, Verizon, ATT, etc.) are not compatible with the client network/systems.
- Private and secure work area and adequate power source.
Minimum Requirements
- High School diploma or equivalent with 1-2 years of customer service experience.
- May have additional training or education in area of specialization.
• Minimum of 2+ years of contact center experience.
• Minimum of 1 year of military health program experience.
• 3+ years of experience in delivering excellent customer service in a high-paced environment.
• 1+ years of demonstrated leadership.
• Experience with healthcare insurance plans, healthca...
....Read more...
Type: Permanent Location: Omaha, US-NE
Salary / Rate: Not Specified
Posted: 2026-05-05 08:33:46
-
Essential Duties and Responsibilities:
- Assists supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes e-mail.
- Provides direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries.
- Recognizes and recommends areas needing improvement.
- May assist in scheduling and coordinating team activities.
- May provide input into hiring decisions and performance appraisals, but does not necessarily make hiring decisions or conduct performance appraisals.
• Act as a TRICARE subject matter expert (SME) for TSRs to answer questions, provide recommendations, and resolve escalated issues.
• Monitor TSRs to ensure calls are answered promptly, appropriately, and courteously.
• Provide feedback to TSRs to help them improve quality, productivity, efficiency, and better understanding of policies, procedures, and systems.
• Support new TSRs in the nesting phase after training through monitoring, feedback, and SME support.
• Resolve complex or escalated concerns with informed and objective responses regarding program eligibility requirements, enrollments and program benefits.
• Deescalate and manage complaints in a professional manner, resolving them wherever possible.
• Meet Quality Assurance (QA) and other key performance metrics and maintain knowledge of project policies and procedures.
• Monitor active participation in and support departmental and organizational quality initiatives and goals.
• Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment.
• Assist with continuous process improvement efforts by making recommendations for policy changes or additions.
• Provide updates to supervisor regarding staff performance progress.
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Home Office Requirements
- This project will provide equipment for your home office laptop that is hard-wired to your internet router with an ethernet cable.
- You must provide reliable, high-speed internet with a minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps.
- Wi-Fi, Mobile hotspots, IPV 6 networks/services, and 5g Wireless ISPs (T-Mobile, Verizon, ATT, etc.) are not compatible with the client network/systems.
- Private and secure work area and adequate power source.
Minimum Requirements
- High School diploma or equivalent with 1-2 years of customer service experience.
- May have additional training or education in area of specialization.
• Minimum of 2+ years of contact center experience.
• Minimum of 1 year of military health program experience.
• 3+ years of experience in delivering excellent customer service in a high-paced environment.
• 1+ years of demonstrated leadership.
• Experience with healthcare insurance plans, healthca...
....Read more...
Type: Permanent Location: Billings, US-MT
Salary / Rate: Not Specified
Posted: 2026-05-05 08:33:44
-
Essential Duties and Responsibilities:
- Assists supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes e-mail.
- Provides direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries.
- Recognizes and recommends areas needing improvement.
- May assist in scheduling and coordinating team activities.
- May provide input into hiring decisions and performance appraisals, but does not necessarily make hiring decisions or conduct performance appraisals.
• Act as a TRICARE subject matter expert (SME) for TSRs to answer questions, provide recommendations, and resolve escalated issues.
• Monitor TSRs to ensure calls are answered promptly, appropriately, and courteously.
• Provide feedback to TSRs to help them improve quality, productivity, efficiency, and better understanding of policies, procedures, and systems.
• Support new TSRs in the nesting phase after training through monitoring, feedback, and SME support.
• Resolve complex or escalated concerns with informed and objective responses regarding program eligibility requirements, enrollments and program benefits.
• Deescalate and manage complaints in a professional manner, resolving them wherever possible.
• Meet Quality Assurance (QA) and other key performance metrics and maintain knowledge of project policies and procedures.
• Monitor active participation in and support departmental and organizational quality initiatives and goals.
• Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment.
• Assist with continuous process improvement efforts by making recommendations for policy changes or additions.
• Provide updates to supervisor regarding staff performance progress.
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Home Office Requirements
- This project will provide equipment for your home office laptop that is hard-wired to your internet router with an ethernet cable.
- You must provide reliable, high-speed internet with a minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps.
- Wi-Fi, Mobile hotspots, IPV 6 networks/services, and 5g Wireless ISPs (T-Mobile, Verizon, ATT, etc.) are not compatible with the client network/systems.
- Private and secure work area and adequate power source.
Minimum Requirements
- High School diploma or equivalent with 1-2 years of customer service experience.
- May have additional training or education in area of specialization.
• Minimum of 2+ years of contact center experience.
• Minimum of 1 year of military health program experience.
• 3+ years of experience in delivering excellent customer service in a high-paced environment.
• 1+ years of demonstrated leadership.
• Experience with healthcare insurance plans, healthca...
....Read more...
Type: Permanent Location: Missoula, US-MT
Salary / Rate: Not Specified
Posted: 2026-05-05 08:33:42
-
Essential Duties and Responsibilities:
- Assists supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes e-mail.
- Provides direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries.
- Recognizes and recommends areas needing improvement.
- May assist in scheduling and coordinating team activities.
- May provide input into hiring decisions and performance appraisals, but does not necessarily make hiring decisions or conduct performance appraisals.
• Act as a TRICARE subject matter expert (SME) for TSRs to answer questions, provide recommendations, and resolve escalated issues.
• Monitor TSRs to ensure calls are answered promptly, appropriately, and courteously.
• Provide feedback to TSRs to help them improve quality, productivity, efficiency, and better understanding of policies, procedures, and systems.
• Support new TSRs in the nesting phase after training through monitoring, feedback, and SME support.
• Resolve complex or escalated concerns with informed and objective responses regarding program eligibility requirements, enrollments and program benefits.
• Deescalate and manage complaints in a professional manner, resolving them wherever possible.
• Meet Quality Assurance (QA) and other key performance metrics and maintain knowledge of project policies and procedures.
• Monitor active participation in and support departmental and organizational quality initiatives and goals.
• Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment.
• Assist with continuous process improvement efforts by making recommendations for policy changes or additions.
• Provide updates to supervisor regarding staff performance progress.
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Home Office Requirements
- This project will provide equipment for your home office laptop that is hard-wired to your internet router with an ethernet cable.
- You must provide reliable, high-speed internet with a minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps.
- Wi-Fi, Mobile hotspots, IPV 6 networks/services, and 5g Wireless ISPs (T-Mobile, Verizon, ATT, etc.) are not compatible with the client network/systems.
- Private and secure work area and adequate power source.
Minimum Requirements
- High School diploma or equivalent with 1-2 years of customer service experience.
- May have additional training or education in area of specialization.
• Minimum of 2+ years of contact center experience.
• Minimum of 1 year of military health program experience.
• 3+ years of experience in delivering excellent customer service in a high-paced environment.
• 1+ years of demonstrated leadership.
• Experience with healthcare insurance plans, healthca...
....Read more...
Type: Permanent Location: Duluth, US-MN
Salary / Rate: Not Specified
Posted: 2026-05-05 08:33:40
-
Essential Duties and Responsibilities:
- Assists supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes e-mail.
- Provides direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries.
- Recognizes and recommends areas needing improvement.
- May assist in scheduling and coordinating team activities.
- May provide input into hiring decisions and performance appraisals, but does not necessarily make hiring decisions or conduct performance appraisals.
• Act as a TRICARE subject matter expert (SME) for TSRs to answer questions, provide recommendations, and resolve escalated issues.
• Monitor TSRs to ensure calls are answered promptly, appropriately, and courteously.
• Provide feedback to TSRs to help them improve quality, productivity, efficiency, and better understanding of policies, procedures, and systems.
• Support new TSRs in the nesting phase after training through monitoring, feedback, and SME support.
• Resolve complex or escalated concerns with informed and objective responses regarding program eligibility requirements, enrollments and program benefits.
• Deescalate and manage complaints in a professional manner, resolving them wherever possible.
• Meet Quality Assurance (QA) and other key performance metrics and maintain knowledge of project policies and procedures.
• Monitor active participation in and support departmental and organizational quality initiatives and goals.
• Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment.
• Assist with continuous process improvement efforts by making recommendations for policy changes or additions.
• Provide updates to supervisor regarding staff performance progress.
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Home Office Requirements
- This project will provide equipment for your home office laptop that is hard-wired to your internet router with an ethernet cable.
- You must provide reliable, high-speed internet with a minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps.
- Wi-Fi, Mobile hotspots, IPV 6 networks/services, and 5g Wireless ISPs (T-Mobile, Verizon, ATT, etc.) are not compatible with the client network/systems.
- Private and secure work area and adequate power source.
Minimum Requirements
- High School diploma or equivalent with 1-2 years of customer service experience.
- May have additional training or education in area of specialization.
• Minimum of 2+ years of contact center experience.
• Minimum of 1 year of military health program experience.
• 3+ years of experience in delivering excellent customer service in a high-paced environment.
• 1+ years of demonstrated leadership.
• Experience with healthcare insurance plans, healthca...
....Read more...
Type: Permanent Location: Hattiesburg, US-MS
Salary / Rate: Not Specified
Posted: 2026-05-05 08:33:38
-
Essential Duties and Responsibilities:
- Assists supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes e-mail.
- Provides direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries.
- Recognizes and recommends areas needing improvement.
- May assist in scheduling and coordinating team activities.
- May provide input into hiring decisions and performance appraisals, but does not necessarily make hiring decisions or conduct performance appraisals.
• Act as a TRICARE subject matter expert (SME) for TSRs to answer questions, provide recommendations, and resolve escalated issues.
• Monitor TSRs to ensure calls are answered promptly, appropriately, and courteously.
• Provide feedback to TSRs to help them improve quality, productivity, efficiency, and better understanding of policies, procedures, and systems.
• Support new TSRs in the nesting phase after training through monitoring, feedback, and SME support.
• Resolve complex or escalated concerns with informed and objective responses regarding program eligibility requirements, enrollments and program benefits.
• Deescalate and manage complaints in a professional manner, resolving them wherever possible.
• Meet Quality Assurance (QA) and other key performance metrics and maintain knowledge of project policies and procedures.
• Monitor active participation in and support departmental and organizational quality initiatives and goals.
• Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment.
• Assist with continuous process improvement efforts by making recommendations for policy changes or additions.
• Provide updates to supervisor regarding staff performance progress.
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Home Office Requirements
- This project will provide equipment for your home office laptop that is hard-wired to your internet router with an ethernet cable.
- You must provide reliable, high-speed internet with a minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps.
- Wi-Fi, Mobile hotspots, IPV 6 networks/services, and 5g Wireless ISPs (T-Mobile, Verizon, ATT, etc.) are not compatible with the client network/systems.
- Private and secure work area and adequate power source.
Minimum Requirements
- High School diploma or equivalent with 1-2 years of customer service experience.
- May have additional training or education in area of specialization.
• Minimum of 2+ years of contact center experience.
• Minimum of 1 year of military health program experience.
• 3+ years of experience in delivering excellent customer service in a high-paced environment.
• 1+ years of demonstrated leadership.
• Experience with healthcare insurance plans, healthca...
....Read more...
Type: Permanent Location: Jackson, US-MS
Salary / Rate: Not Specified
Posted: 2026-05-05 08:33:37
-
Essential Duties and Responsibilities:
- Assists supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes e-mail.
- Provides direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries.
- Recognizes and recommends areas needing improvement.
- May assist in scheduling and coordinating team activities.
- May provide input into hiring decisions and performance appraisals, but does not necessarily make hiring decisions or conduct performance appraisals.
• Act as a TRICARE subject matter expert (SME) for TSRs to answer questions, provide recommendations, and resolve escalated issues.
• Monitor TSRs to ensure calls are answered promptly, appropriately, and courteously.
• Provide feedback to TSRs to help them improve quality, productivity, efficiency, and better understanding of policies, procedures, and systems.
• Support new TSRs in the nesting phase after training through monitoring, feedback, and SME support.
• Resolve complex or escalated concerns with informed and objective responses regarding program eligibility requirements, enrollments and program benefits.
• Deescalate and manage complaints in a professional manner, resolving them wherever possible.
• Meet Quality Assurance (QA) and other key performance metrics and maintain knowledge of project policies and procedures.
• Monitor active participation in and support departmental and organizational quality initiatives and goals.
• Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment.
• Assist with continuous process improvement efforts by making recommendations for policy changes or additions.
• Provide updates to supervisor regarding staff performance progress.
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Home Office Requirements
- This project will provide equipment for your home office laptop that is hard-wired to your internet router with an ethernet cable.
- You must provide reliable, high-speed internet with a minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps.
- Wi-Fi, Mobile hotspots, IPV 6 networks/services, and 5g Wireless ISPs (T-Mobile, Verizon, ATT, etc.) are not compatible with the client network/systems.
- Private and secure work area and adequate power source.
Minimum Requirements
- High School diploma or equivalent with 1-2 years of customer service experience.
- May have additional training or education in area of specialization.
• Minimum of 2+ years of contact center experience.
• Minimum of 1 year of military health program experience.
• 3+ years of experience in delivering excellent customer service in a high-paced environment.
• 1+ years of demonstrated leadership.
• Experience with healthcare insurance plans, healthca...
....Read more...
Type: Permanent Location: Kansas City, US-MO
Salary / Rate: Not Specified
Posted: 2026-05-05 08:33:35
-
Essential Duties and Responsibilities:
- Assists supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes e-mail.
- Provides direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries.
- Recognizes and recommends areas needing improvement.
- May assist in scheduling and coordinating team activities.
- May provide input into hiring decisions and performance appraisals, but does not necessarily make hiring decisions or conduct performance appraisals.
• Act as a TRICARE subject matter expert (SME) for TSRs to answer questions, provide recommendations, and resolve escalated issues.
• Monitor TSRs to ensure calls are answered promptly, appropriately, and courteously.
• Provide feedback to TSRs to help them improve quality, productivity, efficiency, and better understanding of policies, procedures, and systems.
• Support new TSRs in the nesting phase after training through monitoring, feedback, and SME support.
• Resolve complex or escalated concerns with informed and objective responses regarding program eligibility requirements, enrollments and program benefits.
• Deescalate and manage complaints in a professional manner, resolving them wherever possible.
• Meet Quality Assurance (QA) and other key performance metrics and maintain knowledge of project policies and procedures.
• Monitor active participation in and support departmental and organizational quality initiatives and goals.
• Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment.
• Assist with continuous process improvement efforts by making recommendations for policy changes or additions.
• Provide updates to supervisor regarding staff performance progress.
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Home Office Requirements
- This project will provide equipment for your home office laptop that is hard-wired to your internet router with an ethernet cable.
- You must provide reliable, high-speed internet with a minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps.
- Wi-Fi, Mobile hotspots, IPV 6 networks/services, and 5g Wireless ISPs (T-Mobile, Verizon, ATT, etc.) are not compatible with the client network/systems.
- Private and secure work area and adequate power source.
Minimum Requirements
- High School diploma or equivalent with 1-2 years of customer service experience.
- May have additional training or education in area of specialization.
• Minimum of 2+ years of contact center experience.
• Minimum of 1 year of military health program experience.
• 3+ years of experience in delivering excellent customer service in a high-paced environment.
• 1+ years of demonstrated leadership.
• Experience with healthcare insurance plans, healthca...
....Read more...
Type: Permanent Location: Minneapolis, US-MN
Salary / Rate: Not Specified
Posted: 2026-05-05 08:33:33
-
Essential Duties and Responsibilities:
- Assists supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes e-mail.
- Provides direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries.
- Recognizes and recommends areas needing improvement.
- May assist in scheduling and coordinating team activities.
- May provide input into hiring decisions and performance appraisals, but does not necessarily make hiring decisions or conduct performance appraisals.
• Act as a TRICARE subject matter expert (SME) for TSRs to answer questions, provide recommendations, and resolve escalated issues.
• Monitor TSRs to ensure calls are answered promptly, appropriately, and courteously.
• Provide feedback to TSRs to help them improve quality, productivity, efficiency, and better understanding of policies, procedures, and systems.
• Support new TSRs in the nesting phase after training through monitoring, feedback, and SME support.
• Resolve complex or escalated concerns with informed and objective responses regarding program eligibility requirements, enrollments and program benefits.
• Deescalate and manage complaints in a professional manner, resolving them wherever possible.
• Meet Quality Assurance (QA) and other key performance metrics and maintain knowledge of project policies and procedures.
• Monitor active participation in and support departmental and organizational quality initiatives and goals.
• Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment.
• Assist with continuous process improvement efforts by making recommendations for policy changes or additions.
• Provide updates to supervisor regarding staff performance progress.
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Home Office Requirements
- This project will provide equipment for your home office laptop that is hard-wired to your internet router with an ethernet cable.
- You must provide reliable, high-speed internet with a minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps.
- Wi-Fi, Mobile hotspots, IPV 6 networks/services, and 5g Wireless ISPs (T-Mobile, Verizon, ATT, etc.) are not compatible with the client network/systems.
- Private and secure work area and adequate power source.
Minimum Requirements
- High School diploma or equivalent with 1-2 years of customer service experience.
- May have additional training or education in area of specialization.
• Minimum of 2+ years of contact center experience.
• Minimum of 1 year of military health program experience.
• 3+ years of experience in delivering excellent customer service in a high-paced environment.
• 1+ years of demonstrated leadership.
• Experience with healthcare insurance plans, healthca...
....Read more...
Type: Permanent Location: Tupelo, US-MS
Salary / Rate: Not Specified
Posted: 2026-05-05 08:33:32
-
Essential Duties and Responsibilities:
- Assists supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes e-mail.
- Provides direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries.
- Recognizes and recommends areas needing improvement.
- May assist in scheduling and coordinating team activities.
- May provide input into hiring decisions and performance appraisals, but does not necessarily make hiring decisions or conduct performance appraisals.
• Act as a TRICARE subject matter expert (SME) for TSRs to answer questions, provide recommendations, and resolve escalated issues.
• Monitor TSRs to ensure calls are answered promptly, appropriately, and courteously.
• Provide feedback to TSRs to help them improve quality, productivity, efficiency, and better understanding of policies, procedures, and systems.
• Support new TSRs in the nesting phase after training through monitoring, feedback, and SME support.
• Resolve complex or escalated concerns with informed and objective responses regarding program eligibility requirements, enrollments and program benefits.
• Deescalate and manage complaints in a professional manner, resolving them wherever possible.
• Meet Quality Assurance (QA) and other key performance metrics and maintain knowledge of project policies and procedures.
• Monitor active participation in and support departmental and organizational quality initiatives and goals.
• Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment.
• Assist with continuous process improvement efforts by making recommendations for policy changes or additions.
• Provide updates to supervisor regarding staff performance progress.
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Home Office Requirements
- This project will provide equipment for your home office laptop that is hard-wired to your internet router with an ethernet cable.
- You must provide reliable, high-speed internet with a minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps.
- Wi-Fi, Mobile hotspots, IPV 6 networks/services, and 5g Wireless ISPs (T-Mobile, Verizon, ATT, etc.) are not compatible with the client network/systems.
- Private and secure work area and adequate power source.
Minimum Requirements
- High School diploma or equivalent with 1-2 years of customer service experience.
- May have additional training or education in area of specialization.
• Minimum of 2+ years of contact center experience.
• Minimum of 1 year of military health program experience.
• 3+ years of experience in delivering excellent customer service in a high-paced environment.
• 1+ years of demonstrated leadership.
• Experience with healthcare insurance plans, healthca...
....Read more...
Type: Permanent Location: Boston, US-MA
Salary / Rate: Not Specified
Posted: 2026-05-05 08:33:32
-
Essential Duties and Responsibilities:
- Assists supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes e-mail.
- Provides direction and guidance to less experienced team members and provides coaching on how to handle more complex inquiries.
- Recognizes and recommends areas needing improvement.
- May assist in scheduling and coordinating team activities.
- May provide input into hiring decisions and performance appraisals, but does not necessarily make hiring decisions or conduct performance appraisals.
• Act as a TRICARE subject matter expert (SME) for TSRs to answer questions, provide recommendations, and resolve escalated issues.
• Monitor TSRs to ensure calls are answered promptly, appropriately, and courteously.
• Provide feedback to TSRs to help them improve quality, productivity, efficiency, and better understanding of policies, procedures, and systems.
• Support new TSRs in the nesting phase after training through monitoring, feedback, and SME support.
• Resolve complex or escalated concerns with informed and objective responses regarding program eligibility requirements, enrollments and program benefits.
• Deescalate and manage complaints in a professional manner, resolving them wherever possible.
• Meet Quality Assurance (QA) and other key performance metrics and maintain knowledge of project policies and procedures.
• Monitor active participation in and support departmental and organizational quality initiatives and goals.
• Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment.
• Assist with continuous process improvement efforts by making recommendations for policy changes or additions.
• Provide updates to supervisor regarding staff performance progress.
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Home Office Requirements
- This project will provide equipment for your home office laptop that is hard-wired to your internet router with an ethernet cable.
- You must provide reliable, high-speed internet with a minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps.
- Wi-Fi, Mobile hotspots, IPV 6 networks/services, and 5g Wireless ISPs (T-Mobile, Verizon, ATT, etc.) are not compatible with the client network/systems.
- Private and secure work area and adequate power source.
Minimum Requirements
- High School diploma or equivalent with 1-2 years of customer service experience.
- May have additional training or education in area of specialization.
• Minimum of 2+ years of contact center experience.
• Minimum of 1 year of military health program experience.
• 3+ years of experience in delivering excellent customer service in a high-paced environment.
• 1+ years of demonstrated leadership.
• Experience with healthcare insurance plans, healthca...
....Read more...
Type: Permanent Location: Springfield, US-MA
Salary / Rate: Not Specified
Posted: 2026-05-05 08:33:29
