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Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS220, T4, Band 7
Job-Specific Essential Duties and Responsibilities:
- Execute CVE-based patching by severity across client, server, cloud, and on-prem environments.
- Develop, test, maintain, and deploy system images and standardized configurations to support secure and consistent enterprise deployments.
- Perform manual Linux/UNIX patching activities across physical and virtual server environments, including validation and rollback when required.
- Track, document, and report patching activities and remediation status to support compliance and audit visibility.
- Conduct post-deployment validation, monitor system impacts, and ensure operational stability across production and non-production environments.
- Meet critical and high-severity vulnerability remediation timelines and execute contingency/rollback procedures as needed.
- Support large-scale endpoint and infrastructure environments, including workstations, mobile devices, voice/video endpoints, and physical/virtual servers.
Job-Specific Minimum Requirements:
- 7+ years of system administration experience within enterprise IT environments
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship
- Bachelor's degree in Computer Science, Information Technology, or related field
- Enterprise patch and vulnerability management (CVE, severity-based remediation)
- Windows Server and Linux/UNIX administration (manual patching experience required)
- Physical and virtual server administration (on-prem and cloud environments)
- Change, configuration, and release management processes
- System imaging, configuration baselines, and rollback procedures
- Compliance-driven documentation and reporting Scripting experience (PowerShell, Bash, Python)
Preferred Skills and qualifications:
- Scripting experience (PowerShell, Bash, Python)
- Exposure to configuration management or automation tooling (e.g., Ansible)
- Experience supporting large-scale endpoint environments (30k+ workstations, mobile, VoIP, VTC)
- Familiarity with ITSM platforms and operational reporting
- Experience working in federally regulated IT environments
#techjobs #clearance #veteranspage #LI-Remote
Minimum Requirements
TCS220, T4, Band 7
#TSTECH
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay ali...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2026-07-11 10:09:37
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Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS145, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
Key Responsibilities:
User Support & Incident Management
- Serve as the first point of contact for all IT support requests via phone, email, chat, or ticketing system.
- Diagnose and troubleshoot hardware, software, network, and account access issues.
- Provide step-by-step support and resolution for end-user issues or escalate as needed.
- Log, categorize, and prioritize incidents and service requests in the ServiceNow IT Service Management (ITSM) system.
- Accurately log, categorize, and escalate incidents and service requests in the ServiceNow ITSM tool.
- Perform advanced troubleshooting for hardware, software, peripherals, network, access etc.
issues.
- Coordinate with other IT towers to ensure timely resolutions.
- Model and promotes bet practices in customer service and IT Service Desk processes.
Service Request Fulfillment
- Process user requests such as account provisioning, password resets, and software installations following established procedures.
- Maintain compliance with security and access control policies.
Communication & Customer Service
- Communicate clearly and professionally with end-users to provide status updates and estimated resolution times.
- Deliver a high level of customer satisfaction by maintaining empathy and professionalism in all interactions.
Escalation & Collaboration
- Escalate complex incidents or recurring problems to Level 2/3 support teams.
- Collaborate with infrastructure, network, and application teams to resolve user issues.
Knowledge Management
- Contribute to and maintain internal knowledge base and user documentation.
- Suggest improvements to processes, tools, and support materials to increase efficiency and effectiveness.
Asset & Configuration Support
- Assist in maintaining inventory of IT assets and equipment assigned to users.
- Support deployment and retrieval of IT equipment as needed.
Monitoring & Reporting
- Monitor ticket queues to ensure SLAs and KPIs are met.
- Provide regular reports on service desk performance and trends to management.
Job-Specific Minimum Requirements:
- Associate's degree in information technology or related field, or equivalent experience.
- 2+ years of IT support experience across multiple technology areas or Relevant certifications such as ITIL Foundation, CompTIA A+, or HDI Support Center Analyst (preferred but not required).
- Strong knowledge of Windows and macOS operating systems, Microsoft 365, and collaboration tools (Teams, WebEx).
- Experience with ServiceNow or similar ITSM ticketing systems.
- Excellent communication and customer service skills.
- Ability to multitask and adapt quickly to changing priorities.
- Basic troubleshooting of Hardware, Software and Networking fundamentals.
Preferred Skills and Qualifications:
- CompTIA A+, Network+, or equivalent certificati...
....Read more...
Type: Permanent Location: Pittsburgh, US-PA
Salary / Rate: Not Specified
Posted: 2026-07-11 10:09:36
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a team to ensure performance metrics are met.
- Provide action plans and timelines for performance improvement as needed.
- Maintain updated knowledge of performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for staff and complete related reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels and escalate issues timely to Project leadership.
- Monitor compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Performs other duties as required by Project leadership.
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Three (3) or more years of people management experience.
Preferred Skills and Qualifications
-Prior Call Center experience
-Prior Medicaid Enrollment experience
Home Office Requirements
-Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net)
-Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.
-Must currently and permanently reside in the Continental US.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may i...
....Read more...
Type: Permanent Location: Baton Rouge, US-LA
Salary / Rate: Not Specified
Posted: 2026-07-11 10:09:33
-
Essential Duties and Responsibilities:
- Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies.
- Perform all internal reporting needs of the department.
- Extract, tabulate, and analyze and present data to support program activity and assist in management decision making.
- Identify, analyze, and communicate all system and process defects.
- Identify innovative strategies to create operational and/or system efficiencies.
- Work effectively with internal and external business partners in the delivery of solutions.
- Manage carrier incident tracking, reconciliation, and resolution processes to ensure data accuracy and timely issue resolution.
- Maintain daily incident reports and tracking tools using Excel, SharePoint, and ticketing systems.
- Create, update, and maintain knowledgebase scripts and articles for the Consumer Assistance Center (CAC) and consumer self-service chat platforms.
- Develop and maintain supporting documentation, job aids, and Word-based knowledge articles.
- Manage document libraries and version control within SharePoint.
- Collaborate with clients and stakeholders to review and approve new or updated scripts and content.
- Partner with Quality Assurance to conduct call calibrations and support quality improvement initiatives.
- Collaborate with CAC leadership and staff to support training and knowledge transfer efforts.
- Provide backup support to the Operations Manager and assist with operational projects as needed.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
- Experience working with health insurance carriers preferred.
- Experience with Genesys preferred.
- Strong verbal and written communication skills.
- Must be willing and able to accept a Limited Service position.
Home Office Requirements
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net).
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.
- Must currently and permanently reside in the Continental US.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2026-07-11 10:09:31
-
Essential Duties and Responsibilities:
- Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies.
- Perform all internal reporting needs of the department.
- Extract, tabulate, and analyze and present data to support program activity and assist in management decision making.
- Identify, analyze, and communicate all system and process defects.
- Identify innovative strategies to create operational and/or system efficiencies.
- Work effectively with internal and external business partners in the delivery of solutions.
- Manage carrier incident tracking, reconciliation, and resolution processes to ensure data accuracy and timely issue resolution.
- Maintain daily incident reports and tracking tools using Excel, SharePoint, and ticketing systems.
- Create, update, and maintain knowledgebase scripts and articles for the Consumer Assistance Center (CAC) and consumer self-service chat platforms.
- Develop and maintain supporting documentation, job aids, and Word-based knowledge articles.
- Manage document libraries and version control within SharePoint.
- Collaborate with clients and stakeholders to review and approve new or updated scripts and content.
- Partner with Quality Assurance to conduct call calibrations and support quality improvement initiatives.
- Collaborate with CAC leadership and staff to support training and knowledge transfer efforts.
- Provide backup support to the Operations Manager and assist with operational projects as needed.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
- Experience working with health insurance carriers preferred.
- Experience with Genesys preferred.
- Strong verbal and written communication skills.
- Must be willing and able to accept a Limited Service position.
Home Office Requirements
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net).
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.
- Must currently and permanently reside in the Continental US.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2026-07-11 10:09:28
-
Essential Duties and Responsibilities:
- Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies.
- Perform all internal reporting needs of the department.
- Extract, tabulate, and analyze and present data to support program activity and assist in management decision making.
- Identify, analyze, and communicate all system and process defects.
- Identify innovative strategies to create operational and/or system efficiencies.
- Work effectively with internal and external business partners in the delivery of solutions.
- Manage carrier incident tracking, reconciliation, and resolution processes to ensure data accuracy and timely issue resolution.
- Maintain daily incident reports and tracking tools using Excel, SharePoint, and ticketing systems.
- Create, update, and maintain knowledgebase scripts and articles for the Consumer Assistance Center (CAC) and consumer self-service chat platforms.
- Develop and maintain supporting documentation, job aids, and Word-based knowledge articles.
- Manage document libraries and version control within SharePoint.
- Collaborate with clients and stakeholders to review and approve new or updated scripts and content.
- Partner with Quality Assurance to conduct call calibrations and support quality improvement initiatives.
- Collaborate with CAC leadership and staff to support training and knowledge transfer efforts.
- Provide backup support to the Operations Manager and assist with operational projects as needed.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
- Experience working with health insurance carriers preferred.
- Experience with Genesys preferred.
- Strong verbal and written communication skills.
- Must be willing and able to accept a Limited Service position.
Home Office Requirements
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net).
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.
- Must currently and permanently reside in the Continental US.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2026-07-11 10:09:25
-
Essential Duties and Responsibilities:
- Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies.
- Perform all internal reporting needs of the department.
- Extract, tabulate, and analyze and present data to support program activity and assist in management decision making.
- Identify, analyze, and communicate all system and process defects.
- Identify innovative strategies to create operational and/or system efficiencies.
- Work effectively with internal and external business partners in the delivery of solutions.
- Manage carrier incident tracking, reconciliation, and resolution processes to ensure data accuracy and timely issue resolution.
- Maintain daily incident reports and tracking tools using Excel, SharePoint, and ticketing systems.
- Create, update, and maintain knowledgebase scripts and articles for the Consumer Assistance Center (CAC) and consumer self-service chat platforms.
- Develop and maintain supporting documentation, job aids, and Word-based knowledge articles.
- Manage document libraries and version control within SharePoint.
- Collaborate with clients and stakeholders to review and approve new or updated scripts and content.
- Partner with Quality Assurance to conduct call calibrations and support quality improvement initiatives.
- Collaborate with CAC leadership and staff to support training and knowledge transfer efforts.
- Provide backup support to the Operations Manager and assist with operational projects as needed.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
- Experience working with health insurance carriers preferred.
- Experience with Genesys preferred.
- Strong verbal and written communication skills.
- Must be willing and able to accept a Limited Service position.
Home Office Requirements
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net).
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.
- Must currently and permanently reside in the Continental US.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2026-07-11 10:09:24
-
Essential Duties and Responsibilities:
- Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies.
- Perform all internal reporting needs of the department.
- Extract, tabulate, and analyze and present data to support program activity and assist in management decision making.
- Identify, analyze, and communicate all system and process defects.
- Identify innovative strategies to create operational and/or system efficiencies.
- Work effectively with internal and external business partners in the delivery of solutions.
- Manage carrier incident tracking, reconciliation, and resolution processes to ensure data accuracy and timely issue resolution.
- Maintain daily incident reports and tracking tools using Excel, SharePoint, and ticketing systems.
- Create, update, and maintain knowledgebase scripts and articles for the Consumer Assistance Center (CAC) and consumer self-service chat platforms.
- Develop and maintain supporting documentation, job aids, and Word-based knowledge articles.
- Manage document libraries and version control within SharePoint.
- Collaborate with clients and stakeholders to review and approve new or updated scripts and content.
- Partner with Quality Assurance to conduct call calibrations and support quality improvement initiatives.
- Collaborate with CAC leadership and staff to support training and knowledge transfer efforts.
- Provide backup support to the Operations Manager and assist with operational projects as needed.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
- Experience working with health insurance carriers preferred.
- Experience with Genesys preferred.
- Strong verbal and written communication skills.
- Must be willing and able to accept a Limited Service position.
Home Office Requirements
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net).
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.
- Must currently and permanently reside in the Continental US.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2026-07-11 10:09:21
-
Essential Duties and Responsibilities:
- Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies.
- Perform all internal reporting needs of the department.
- Extract, tabulate, and analyze and present data to support program activity and assist in management decision making.
- Identify, analyze, and communicate all system and process defects.
- Identify innovative strategies to create operational and/or system efficiencies.
- Work effectively with internal and external business partners in the delivery of solutions.
- Manage carrier incident tracking, reconciliation, and resolution processes to ensure data accuracy and timely issue resolution.
- Maintain daily incident reports and tracking tools using Excel, SharePoint, and ticketing systems.
- Create, update, and maintain knowledgebase scripts and articles for the Consumer Assistance Center (CAC) and consumer self-service chat platforms.
- Develop and maintain supporting documentation, job aids, and Word-based knowledge articles.
- Manage document libraries and version control within SharePoint.
- Collaborate with clients and stakeholders to review and approve new or updated scripts and content.
- Partner with Quality Assurance to conduct call calibrations and support quality improvement initiatives.
- Collaborate with CAC leadership and staff to support training and knowledge transfer efforts.
- Provide backup support to the Operations Manager and assist with operational projects as needed.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
- Experience working with health insurance carriers preferred.
- Experience with Genesys preferred.
- Strong verbal and written communication skills.
- Must be willing and able to accept a Limited Service position.
Home Office Requirements
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net).
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.
- Must currently and permanently reside in the Continental US.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2026-07-11 10:09:18
-
Essential Duties and Responsibilities:
- Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies.
- Perform all internal reporting needs of the department.
- Extract, tabulate, and analyze and present data to support program activity and assist in management decision making.
- Identify, analyze, and communicate all system and process defects.
- Identify innovative strategies to create operational and/or system efficiencies.
- Work effectively with internal and external business partners in the delivery of solutions.
- Manage carrier incident tracking, reconciliation, and resolution processes to ensure data accuracy and timely issue resolution.
- Maintain daily incident reports and tracking tools using Excel, SharePoint, and ticketing systems.
- Create, update, and maintain knowledgebase scripts and articles for the Consumer Assistance Center (CAC) and consumer self-service chat platforms.
- Develop and maintain supporting documentation, job aids, and Word-based knowledge articles.
- Manage document libraries and version control within SharePoint.
- Collaborate with clients and stakeholders to review and approve new or updated scripts and content.
- Partner with Quality Assurance to conduct call calibrations and support quality improvement initiatives.
- Collaborate with CAC leadership and staff to support training and knowledge transfer efforts.
- Provide backup support to the Operations Manager and assist with operational projects as needed.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
- Experience working with health insurance carriers preferred.
- Experience with Genesys preferred.
- Strong verbal and written communication skills.
- Must be willing and able to accept a Limited Service position.
Home Office Requirements
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net).
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.
- Must currently and permanently reside in the Continental US.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2026-07-11 10:09:18
-
Essential Duties and Responsibilities:
- Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies.
- Perform all internal reporting needs of the department.
- Extract, tabulate, and analyze and present data to support program activity and assist in management decision making.
- Identify, analyze, and communicate all system and process defects.
- Identify innovative strategies to create operational and/or system efficiencies.
- Work effectively with internal and external business partners in the delivery of solutions.
- Manage carrier incident tracking, reconciliation, and resolution processes to ensure data accuracy and timely issue resolution.
- Maintain daily incident reports and tracking tools using Excel, SharePoint, and ticketing systems.
- Create, update, and maintain knowledgebase scripts and articles for the Consumer Assistance Center (CAC) and consumer self-service chat platforms.
- Develop and maintain supporting documentation, job aids, and Word-based knowledge articles.
- Manage document libraries and version control within SharePoint.
- Collaborate with clients and stakeholders to review and approve new or updated scripts and content.
- Partner with Quality Assurance to conduct call calibrations and support quality improvement initiatives.
- Collaborate with CAC leadership and staff to support training and knowledge transfer efforts.
- Provide backup support to the Operations Manager and assist with operational projects as needed.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
- Experience working with health insurance carriers preferred.
- Experience with Genesys preferred.
- Strong verbal and written communication skills.
- Must be willing and able to accept a Limited Service position.
Home Office Requirements
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net).
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.
- Must currently and permanently reside in the Continental US.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2026-07-11 10:09:17
-
Essential Duties and Responsibilities:
- Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies.
- Perform all internal reporting needs of the department.
- Extract, tabulate, and analyze and present data to support program activity and assist in management decision making.
- Identify, analyze, and communicate all system and process defects.
- Identify innovative strategies to create operational and/or system efficiencies.
- Work effectively with internal and external business partners in the delivery of solutions.
- Manage carrier incident tracking, reconciliation, and resolution processes to ensure data accuracy and timely issue resolution.
- Maintain daily incident reports and tracking tools using Excel, SharePoint, and ticketing systems.
- Create, update, and maintain knowledgebase scripts and articles for the Consumer Assistance Center (CAC) and consumer self-service chat platforms.
- Develop and maintain supporting documentation, job aids, and Word-based knowledge articles.
- Manage document libraries and version control within SharePoint.
- Collaborate with clients and stakeholders to review and approve new or updated scripts and content.
- Partner with Quality Assurance to conduct call calibrations and support quality improvement initiatives.
- Collaborate with CAC leadership and staff to support training and knowledge transfer efforts.
- Provide backup support to the Operations Manager and assist with operational projects as needed.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
- Experience working with health insurance carriers preferred.
- Experience with Genesys preferred.
- Strong verbal and written communication skills.
- Must be willing and able to accept a Limited Service position.
Home Office Requirements
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net).
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.
- Must currently and permanently reside in the Continental US.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2026-07-11 10:09:16
-
Essential Duties and Responsibilities:
- Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies.
- Perform all internal reporting needs of the department.
- Extract, tabulate, and analyze and present data to support program activity and assist in management decision making.
- Identify, analyze, and communicate all system and process defects.
- Identify innovative strategies to create operational and/or system efficiencies.
- Work effectively with internal and external business partners in the delivery of solutions.
- Manage carrier incident tracking, reconciliation, and resolution processes to ensure data accuracy and timely issue resolution.
- Maintain daily incident reports and tracking tools using Excel, SharePoint, and ticketing systems.
- Create, update, and maintain knowledgebase scripts and articles for the Consumer Assistance Center (CAC) and consumer self-service chat platforms.
- Develop and maintain supporting documentation, job aids, and Word-based knowledge articles.
- Manage document libraries and version control within SharePoint.
- Collaborate with clients and stakeholders to review and approve new or updated scripts and content.
- Partner with Quality Assurance to conduct call calibrations and support quality improvement initiatives.
- Collaborate with CAC leadership and staff to support training and knowledge transfer efforts.
- Provide backup support to the Operations Manager and assist with operational projects as needed.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
- Experience working with health insurance carriers preferred.
- Experience with Genesys preferred.
- Strong verbal and written communication skills.
- Must be willing and able to accept a Limited Service position.
Home Office Requirements
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net).
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.
- Must currently and permanently reside in the Continental US.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: Not Specified
Posted: 2026-07-11 10:09:16
-
Essential Duties and Responsibilities:
- Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies.
- Perform all internal reporting needs of the department.
- Extract, tabulate, and analyze and present data to support program activity and assist in management decision making.
- Identify, analyze, and communicate all system and process defects.
- Identify innovative strategies to create operational and/or system efficiencies.
- Work effectively with internal and external business partners in the delivery of solutions.
- Manage carrier incident tracking, reconciliation, and resolution processes to ensure data accuracy and timely issue resolution.
- Maintain daily incident reports and tracking tools using Excel, SharePoint, and ticketing systems.
- Create, update, and maintain knowledgebase scripts and articles for the Consumer Assistance Center (CAC) and consumer self-service chat platforms.
- Develop and maintain supporting documentation, job aids, and Word-based knowledge articles.
- Manage document libraries and version control within SharePoint.
- Collaborate with clients and stakeholders to review and approve new or updated scripts and content.
- Partner with Quality Assurance to conduct call calibrations and support quality improvement initiatives.
- Collaborate with CAC leadership and staff to support training and knowledge transfer efforts.
- Provide backup support to the Operations Manager and assist with operational projects as needed.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
- Experience working with health insurance carriers preferred.
- Experience with Genesys preferred.
- Strong verbal and written communication skills.
- Must be willing and able to accept a Limited Service position.
Home Office Requirements
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net).
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.
- Must currently and permanently reside in the Continental US.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: Not Specified
Posted: 2026-07-11 10:09:13
-
Essential Duties and Responsibilities:
- Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies.
- Perform all internal reporting needs of the department.
- Extract, tabulate, and analyze and present data to support program activity and assist in management decision making.
- Identify, analyze, and communicate all system and process defects.
- Identify innovative strategies to create operational and/or system efficiencies.
- Work effectively with internal and external business partners in the delivery of solutions.
- Manage carrier incident tracking, reconciliation, and resolution processes to ensure data accuracy and timely issue resolution.
- Maintain daily incident reports and tracking tools using Excel, SharePoint, and ticketing systems.
- Create, update, and maintain knowledgebase scripts and articles for the Consumer Assistance Center (CAC) and consumer self-service chat platforms.
- Develop and maintain supporting documentation, job aids, and Word-based knowledge articles.
- Manage document libraries and version control within SharePoint.
- Collaborate with clients and stakeholders to review and approve new or updated scripts and content.
- Partner with Quality Assurance to conduct call calibrations and support quality improvement initiatives.
- Collaborate with CAC leadership and staff to support training and knowledge transfer efforts.
- Provide backup support to the Operations Manager and assist with operational projects as needed.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
- Experience working with health insurance carriers preferred.
- Experience with Genesys preferred.
- Strong verbal and written communication skills.
- Must be willing and able to accept a Limited Service position.
Home Office Requirements
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net).
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.
- Must currently and permanently reside in the Continental US.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2026-07-11 10:09:10
-
Essential Duties and Responsibilities:
- Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies.
- Perform all internal reporting needs of the department.
- Extract, tabulate, and analyze and present data to support program activity and assist in management decision making.
- Identify, analyze, and communicate all system and process defects.
- Identify innovative strategies to create operational and/or system efficiencies.
- Work effectively with internal and external business partners in the delivery of solutions.
- Manage carrier incident tracking, reconciliation, and resolution processes to ensure data accuracy and timely issue resolution.
- Maintain daily incident reports and tracking tools using Excel, SharePoint, and ticketing systems.
- Create, update, and maintain knowledgebase scripts and articles for the Consumer Assistance Center (CAC) and consumer self-service chat platforms.
- Develop and maintain supporting documentation, job aids, and Word-based knowledge articles.
- Manage document libraries and version control within SharePoint.
- Collaborate with clients and stakeholders to review and approve new or updated scripts and content.
- Partner with Quality Assurance to conduct call calibrations and support quality improvement initiatives.
- Collaborate with CAC leadership and staff to support training and knowledge transfer efforts.
- Provide backup support to the Operations Manager and assist with operational projects as needed.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
- Experience working with health insurance carriers preferred.
- Experience with Genesys preferred.
- Strong verbal and written communication skills.
- Must be willing and able to accept a Limited Service position.
Home Office Requirements
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net).
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.
- Must currently and permanently reside in the Continental US.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may...
....Read more...
Type: Permanent Location: San Antonio, US-TX
Salary / Rate: Not Specified
Posted: 2026-07-11 10:09:10
-
Essential Duties and Responsibilities:
- Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies.
- Perform all internal reporting needs of the department.
- Extract, tabulate, and analyze and present data to support program activity and assist in management decision making.
- Identify, analyze, and communicate all system and process defects.
- Identify innovative strategies to create operational and/or system efficiencies.
- Work effectively with internal and external business partners in the delivery of solutions.
- Manage carrier incident tracking, reconciliation, and resolution processes to ensure data accuracy and timely issue resolution.
- Maintain daily incident reports and tracking tools using Excel, SharePoint, and ticketing systems.
- Create, update, and maintain knowledgebase scripts and articles for the Consumer Assistance Center (CAC) and consumer self-service chat platforms.
- Develop and maintain supporting documentation, job aids, and Word-based knowledge articles.
- Manage document libraries and version control within SharePoint.
- Collaborate with clients and stakeholders to review and approve new or updated scripts and content.
- Partner with Quality Assurance to conduct call calibrations and support quality improvement initiatives.
- Collaborate with CAC leadership and staff to support training and knowledge transfer efforts.
- Provide backup support to the Operations Manager and assist with operational projects as needed.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
- Experience working with health insurance carriers preferred.
- Experience with Genesys preferred.
- Strong verbal and written communication skills.
- Must be willing and able to accept a Limited Service position.
Home Office Requirements
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net).
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.
- Must currently and permanently reside in the Continental US.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may...
....Read more...
Type: Permanent Location: St. George, US-UT
Salary / Rate: Not Specified
Posted: 2026-07-11 10:09:07
-
Essential Duties and Responsibilities:
- Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies.
- Perform all internal reporting needs of the department.
- Extract, tabulate, and analyze and present data to support program activity and assist in management decision making.
- Identify, analyze, and communicate all system and process defects.
- Identify innovative strategies to create operational and/or system efficiencies.
- Work effectively with internal and external business partners in the delivery of solutions.
- Manage carrier incident tracking, reconciliation, and resolution processes to ensure data accuracy and timely issue resolution.
- Maintain daily incident reports and tracking tools using Excel, SharePoint, and ticketing systems.
- Create, update, and maintain knowledgebase scripts and articles for the Consumer Assistance Center (CAC) and consumer self-service chat platforms.
- Develop and maintain supporting documentation, job aids, and Word-based knowledge articles.
- Manage document libraries and version control within SharePoint.
- Collaborate with clients and stakeholders to review and approve new or updated scripts and content.
- Partner with Quality Assurance to conduct call calibrations and support quality improvement initiatives.
- Collaborate with CAC leadership and staff to support training and knowledge transfer efforts.
- Provide backup support to the Operations Manager and assist with operational projects as needed.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
- Experience working with health insurance carriers preferred.
- Experience with Genesys preferred.
- Strong verbal and written communication skills.
- Must be willing and able to accept a Limited Service position.
Home Office Requirements
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net).
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.
- Must currently and permanently reside in the Continental US.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2026-07-11 10:09:04
-
Essential Duties and Responsibilities:
- Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies.
- Perform all internal reporting needs of the department.
- Extract, tabulate, and analyze and present data to support program activity and assist in management decision making.
- Identify, analyze, and communicate all system and process defects.
- Identify innovative strategies to create operational and/or system efficiencies.
- Work effectively with internal and external business partners in the delivery of solutions.
- Manage carrier incident tracking, reconciliation, and resolution processes to ensure data accuracy and timely issue resolution.
- Maintain daily incident reports and tracking tools using Excel, SharePoint, and ticketing systems.
- Create, update, and maintain knowledgebase scripts and articles for the Consumer Assistance Center (CAC) and consumer self-service chat platforms.
- Develop and maintain supporting documentation, job aids, and Word-based knowledge articles.
- Manage document libraries and version control within SharePoint.
- Collaborate with clients and stakeholders to review and approve new or updated scripts and content.
- Partner with Quality Assurance to conduct call calibrations and support quality improvement initiatives.
- Collaborate with CAC leadership and staff to support training and knowledge transfer efforts.
- Provide backup support to the Operations Manager and assist with operational projects as needed.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
- Experience working with health insurance carriers preferred.
- Experience with Genesys preferred.
- Strong verbal and written communication skills.
- Must be willing and able to accept a Limited Service position.
Home Office Requirements
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net).
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.
- Must currently and permanently reside in the Continental US.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may...
....Read more...
Type: Permanent Location: Dallas, US-TX
Salary / Rate: Not Specified
Posted: 2026-07-11 10:09:03
-
Essential Duties and Responsibilities:
- Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies.
- Perform all internal reporting needs of the department.
- Extract, tabulate, and analyze and present data to support program activity and assist in management decision making.
- Identify, analyze, and communicate all system and process defects.
- Identify innovative strategies to create operational and/or system efficiencies.
- Work effectively with internal and external business partners in the delivery of solutions.
- Manage carrier incident tracking, reconciliation, and resolution processes to ensure data accuracy and timely issue resolution.
- Maintain daily incident reports and tracking tools using Excel, SharePoint, and ticketing systems.
- Create, update, and maintain knowledgebase scripts and articles for the Consumer Assistance Center (CAC) and consumer self-service chat platforms.
- Develop and maintain supporting documentation, job aids, and Word-based knowledge articles.
- Manage document libraries and version control within SharePoint.
- Collaborate with clients and stakeholders to review and approve new or updated scripts and content.
- Partner with Quality Assurance to conduct call calibrations and support quality improvement initiatives.
- Collaborate with CAC leadership and staff to support training and knowledge transfer efforts.
- Provide backup support to the Operations Manager and assist with operational projects as needed.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
- Experience working with health insurance carriers preferred.
- Experience with Genesys preferred.
- Strong verbal and written communication skills.
- Must be willing and able to accept a Limited Service position.
Home Office Requirements
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net).
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.
- Must currently and permanently reside in the Continental US.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may...
....Read more...
Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: Not Specified
Posted: 2026-07-11 10:09:03
-
Essential Duties and Responsibilities:
- Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies.
- Perform all internal reporting needs of the department.
- Extract, tabulate, and analyze and present data to support program activity and assist in management decision making.
- Identify, analyze, and communicate all system and process defects.
- Identify innovative strategies to create operational and/or system efficiencies.
- Work effectively with internal and external business partners in the delivery of solutions.
- Manage carrier incident tracking, reconciliation, and resolution processes to ensure data accuracy and timely issue resolution.
- Maintain daily incident reports and tracking tools using Excel, SharePoint, and ticketing systems.
- Create, update, and maintain knowledgebase scripts and articles for the Consumer Assistance Center (CAC) and consumer self-service chat platforms.
- Develop and maintain supporting documentation, job aids, and Word-based knowledge articles.
- Manage document libraries and version control within SharePoint.
- Collaborate with clients and stakeholders to review and approve new or updated scripts and content.
- Partner with Quality Assurance to conduct call calibrations and support quality improvement initiatives.
- Collaborate with CAC leadership and staff to support training and knowledge transfer efforts.
- Provide backup support to the Operations Manager and assist with operational projects as needed.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
- Experience working with health insurance carriers preferred.
- Experience with Genesys preferred.
- Strong verbal and written communication skills.
- Must be willing and able to accept a Limited Service position.
Home Office Requirements
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net).
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.
- Must currently and permanently reside in the Continental US.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may...
....Read more...
Type: Permanent Location: Lubbock, US-TX
Salary / Rate: Not Specified
Posted: 2026-07-11 10:09:02
-
Essential Duties and Responsibilities:
- Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies.
- Perform all internal reporting needs of the department.
- Extract, tabulate, and analyze and present data to support program activity and assist in management decision making.
- Identify, analyze, and communicate all system and process defects.
- Identify innovative strategies to create operational and/or system efficiencies.
- Work effectively with internal and external business partners in the delivery of solutions.
- Manage carrier incident tracking, reconciliation, and resolution processes to ensure data accuracy and timely issue resolution.
- Maintain daily incident reports and tracking tools using Excel, SharePoint, and ticketing systems.
- Create, update, and maintain knowledgebase scripts and articles for the Consumer Assistance Center (CAC) and consumer self-service chat platforms.
- Develop and maintain supporting documentation, job aids, and Word-based knowledge articles.
- Manage document libraries and version control within SharePoint.
- Collaborate with clients and stakeholders to review and approve new or updated scripts and content.
- Partner with Quality Assurance to conduct call calibrations and support quality improvement initiatives.
- Collaborate with CAC leadership and staff to support training and knowledge transfer efforts.
- Provide backup support to the Operations Manager and assist with operational projects as needed.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
- Experience working with health insurance carriers preferred.
- Experience with Genesys preferred.
- Strong verbal and written communication skills.
- Must be willing and able to accept a Limited Service position.
Home Office Requirements
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net).
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.
- Must currently and permanently reside in the Continental US.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may...
....Read more...
Type: Permanent Location: Sioux Falls, US-SD
Salary / Rate: Not Specified
Posted: 2026-07-11 10:08:59
-
Essential Duties and Responsibilities:
- Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies.
- Perform all internal reporting needs of the department.
- Extract, tabulate, and analyze and present data to support program activity and assist in management decision making.
- Identify, analyze, and communicate all system and process defects.
- Identify innovative strategies to create operational and/or system efficiencies.
- Work effectively with internal and external business partners in the delivery of solutions.
- Manage carrier incident tracking, reconciliation, and resolution processes to ensure data accuracy and timely issue resolution.
- Maintain daily incident reports and tracking tools using Excel, SharePoint, and ticketing systems.
- Create, update, and maintain knowledgebase scripts and articles for the Consumer Assistance Center (CAC) and consumer self-service chat platforms.
- Develop and maintain supporting documentation, job aids, and Word-based knowledge articles.
- Manage document libraries and version control within SharePoint.
- Collaborate with clients and stakeholders to review and approve new or updated scripts and content.
- Partner with Quality Assurance to conduct call calibrations and support quality improvement initiatives.
- Collaborate with CAC leadership and staff to support training and knowledge transfer efforts.
- Provide backup support to the Operations Manager and assist with operational projects as needed.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
- Experience working with health insurance carriers preferred.
- Experience with Genesys preferred.
- Strong verbal and written communication skills.
- Must be willing and able to accept a Limited Service position.
Home Office Requirements
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net).
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.
- Must currently and permanently reside in the Continental US.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may...
....Read more...
Type: Permanent Location: Rapid City, US-SD
Salary / Rate: Not Specified
Posted: 2026-07-11 10:08:56
-
Essential Duties and Responsibilities:
- Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies.
- Perform all internal reporting needs of the department.
- Extract, tabulate, and analyze and present data to support program activity and assist in management decision making.
- Identify, analyze, and communicate all system and process defects.
- Identify innovative strategies to create operational and/or system efficiencies.
- Work effectively with internal and external business partners in the delivery of solutions.
- Manage carrier incident tracking, reconciliation, and resolution processes to ensure data accuracy and timely issue resolution.
- Maintain daily incident reports and tracking tools using Excel, SharePoint, and ticketing systems.
- Create, update, and maintain knowledgebase scripts and articles for the Consumer Assistance Center (CAC) and consumer self-service chat platforms.
- Develop and maintain supporting documentation, job aids, and Word-based knowledge articles.
- Manage document libraries and version control within SharePoint.
- Collaborate with clients and stakeholders to review and approve new or updated scripts and content.
- Partner with Quality Assurance to conduct call calibrations and support quality improvement initiatives.
- Collaborate with CAC leadership and staff to support training and knowledge transfer efforts.
- Provide backup support to the Operations Manager and assist with operational projects as needed.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
- Experience working with health insurance carriers preferred.
- Experience with Genesys preferred.
- Strong verbal and written communication skills.
- Must be willing and able to accept a Limited Service position.
Home Office Requirements
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net).
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.
- Must currently and permanently reside in the Continental US.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may...
....Read more...
Type: Permanent Location: Nashville, US-TN
Salary / Rate: Not Specified
Posted: 2026-07-11 10:08:56
-
Essential Duties and Responsibilities:
- Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies.
- Perform all internal reporting needs of the department.
- Extract, tabulate, and analyze and present data to support program activity and assist in management decision making.
- Identify, analyze, and communicate all system and process defects.
- Identify innovative strategies to create operational and/or system efficiencies.
- Work effectively with internal and external business partners in the delivery of solutions.
- Manage carrier incident tracking, reconciliation, and resolution processes to ensure data accuracy and timely issue resolution.
- Maintain daily incident reports and tracking tools using Excel, SharePoint, and ticketing systems.
- Create, update, and maintain knowledgebase scripts and articles for the Consumer Assistance Center (CAC) and consumer self-service chat platforms.
- Develop and maintain supporting documentation, job aids, and Word-based knowledge articles.
- Manage document libraries and version control within SharePoint.
- Collaborate with clients and stakeholders to review and approve new or updated scripts and content.
- Partner with Quality Assurance to conduct call calibrations and support quality improvement initiatives.
- Collaborate with CAC leadership and staff to support training and knowledge transfer efforts.
- Provide backup support to the Operations Manager and assist with operational projects as needed.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
- Experience working with health insurance carriers preferred.
- Experience with Genesys preferred.
- Strong verbal and written communication skills.
- Must be willing and able to accept a Limited Service position.
Home Office Requirements
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net).
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.
- Must currently and permanently reside in the Continental US.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may...
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Type: Permanent Location: Memphis, US-TN
Salary / Rate: Not Specified
Posted: 2026-07-11 10:08:55
