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Do you have 4 years prior experience with syndicated loan settlements or trading operations, with extensive knowledge of trade lifecycle and/or experience supporting a trading business? This is the team for you.
As a Trading Services Associate within the Distressed Loan and Special Product Support team at JPMorgan Chase, you will coordinate the execution of trade documents across multiple trading desks and lines of business.
The Distressed Loan and Special Product Support team sits within Wholesale Lending Services and is responsible for trade documentation for North America Credit Trading, Credit Liquidity Solutions, Global Emerging Markets, Commercial Bank, Credit Portfolio Group, and North America Credit Financing desks.
You will work closely with the respective desk and respective legal counsel to move trades through the process of execution.
Job responsibilities
* Settle loan, equity, or supply chain trading activity while working with the trading desk, clients, counsel and operations teams.
* Draft, review and understand both LSTA Standard and other legal documents including Trade Confirms, Assignment Agreements, and Purchase and Sale Agreements.
* Review and understand Credit Agreements and other relevant trade documentation.
* Manage heavy trade portfolio across all various lines of business while maintaining a clean aging profile.
* Monitor/track/report all escalated issues using appropriate workflow tools.
* Provide monthly/weekly/daily reporting to senior management for open trades and trading metrics.
* Communicate between stakeholders to execute trades smoothly and according to process and procedure.
Required Qualifications, Capabilities, and Skills
* 4 years prior experience with syndicated loan settlements or trading operations.
* Extensive knowledge of the trade lifecycle and/or experience supporting a trading business.
* Experience with LSTA standard documentation, knowledge of the LSTA Standard Terms and Conditions.
* Loan Trade Closing experience required.
* Experience with Clearpar and LoanIQ.
* Extremely detailed orientated with self-motivation and demonstration of initiative.
* Excellent analytical skills.
* Excellent oral and written communication skills.
* Keen to question everything and understand the detail behind the numbers and/or process.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.
Morgan and Chase brands.
Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
Those in eli...
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Type: Permanent Location: Newark, US-DE
Salary / Rate: Not Specified
Posted: 2026-04-21 08:17:17
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If you are customer focused, enjoy building relationships and providing financial advice to your clients, a role as a Business Relationship Manager is for you.
As a Business Relationship Manager I (BRM) in Business Banking, you'll be helping to improve the lives of our clients and the well-being of their businesses through financial solutions, education, and advice.
You will manage a portfolio of new and existing business clients by building relationships and providing financial advice with a focus on client experience and risk management.
Job Responsibilities
* Acquire, manage, and retain a portfolio of 100 - 130 business clients with annual revenue of $1 - $5 million for your assigned branches; provide business deposit and cash management solutions and manage business credit opportunities up to approximately $500,000
* Deliver an outstanding experience to Chase business clients by providing comprehensive and customized business banking solutions tailored to the financial needs and circumstances of their businesses
* Use knowledge of business, finance, banking, credit, and risk management to identify, recommend, and promote solutions that best serve the client and ensure the profitability of the portfolio
* Regularly conduct in-person calls with prospects, centers of influence (COIs), and existing clients at their places of business.
Follow a disciplined relationship development process by identifying steps/strategies necessary to effectively maintain and build relationships.
Regularly review processes and strategies with manager, making adjustments as needed
* Identify and pursue potential new business clients, looking for ways to cultivate long-term, primary banking relationships
* Identify the personal financial goals and needs of business clients; build collaborative relationships with partners across lines of business (Chase Wealth Management, Home Lending, Branch Teams) to connect clients with specialists who can help meet their financial needs
* Provide leadership by actively supporting your assigned branches and protect the firm by following sound risk management protocols and adhering to regulatory requirements
Required qualifications, capabilities, and skills
* Minimum of 1 year experience in a Business Banking Relationship Management role or related business lending experience
* General business experience and knowledge of business credit, understanding of core business products and services with understanding of general business practices and how business needs vary by industry/market
* Strong communication skills with individuals at all levels, internally and externally with the ability to build relationships with clients and internal partners
* Balance needs of clients with associated risks and interests of the firm and recognize an issue or problem and determine when to escalate or handle independently
* Determine and balance priorities on a daily basis to achieve b...
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Type: Permanent Location: Houston, US-TX
Salary / Rate: Not Specified
Posted: 2026-04-21 08:17:15
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Make an impact by helping deliver a seamless equipment finance onboarding experience for our customers.
You will partner across teams to remove friction, strengthen quality, and drive improvements that help the business move faster with strong controls a nd accuracy, guiding according to policies and procedures.
Job summary
As an Equipment Finance Loan Origination Associate II in Equipment Finance Onboarding, you guide and support a production team to deliver an exceptional customer experience.
You partner with leadership to implement transformation initiatives, serve as an escalation point, and reinforce priorities that support the equipment finance strategic plan as responsibilities evolve with business needs.
Job responsibilities
* Serve as a point of contact for the segments and roles supported, managing pipeline priorities
* Address transaction processing escalations and participate in deal team meetings
* Resolve quality control escalations and partner with the quality control team to recalibrate onboarding processes
* Foster partnerships across onboarding sites, operations, sales, bankers, legal, asset teams, structuring, and underwriting to manage workflow and service levels
* Monitor workflow and support adherence to service level expectations to deliver a consistent customer experience
* Develop, draft, and maintain job aids to support onboarding transformation
* Identify and implement training opportunities based on data quality and accuracy, guiding the team according to policies and procedures
* Promote a culture of continuous improvement by encouraging new ideas and empowering the team
Required qualifications, capabilities, and skills
* Minimum of 4 years of experience in equipment finance, loan origination, or related operations
* Demonstrated ability to lead and guide teams in a fast-paced environment
* Strong communication and partnership skills across multiple business functions
* Experience resolving escalations and managing priorities
* Proven ability to drive process improvements and transformation initiatives
* Proficiency in workflow management and adherence to service level agreements
* Ability to develop training materials and job aides
* Attention to detail and commitment to data quality
* Flexibility to adapt responsibilities as business needs change
* Experience working with cross-functional teams
* Willingness to become a subject matter expert in equipment finance products
Preferred qualifications, capabilities, and skills
* Experience with syndicated and bilateral leases and loans
* Background in commercial or private banking operations
* Knowledge of asset types such as aircraft, marine, and rail
* Experience with global operations teams
* Familiarity with structuring and underwriting processes
* Advanced problem-solving and analytical skills
* Experience implementing transformation ...
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Type: Permanent Location: Chicago, US-IL
Salary / Rate: Not Specified
Posted: 2026-04-21 08:17:13
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Help protect customers and strengthen JPMorganChase by turning data into smarter, fairer collections decisions.
In this role, you'll sit at the intersection of analytics, strategy, and risk-shaping initiatives that improve outcomes and reduce losses.
You'll be empowered to challenge the status quo, dig into root causes, and influence senior stakeholders.
If you're curious, proactive, and motivated by measurable impact, this team offers a fast-paced environment with meaningful responsibility.
As a/an Risk Management - Collections Strategy - Associate in the Collections Pre Charge-off Team (Cards), you drive analytics and risk monitoring that support responsible growth and long-term performance.
You will identify performance trends, diagnose drivers of change, and translate complex insights into clear, actionable recommendations for senior leadership and cross-functional partners.
You'll also help strengthen the risk management framework by ensuring monitoring, reporting, and process improvements align to established risk parameters and regulatory expectations.
Job Responsibilities:
* Develop comprehensive analytics to measure, evaluate, and challenge key collections and pre charge-off initiatives
* Independently generate data-driven solutions that improve strategy performance and risk outcomes
* Partner with cross-functional teams to assess trends and deliver insights across the collections lifecycle
* Analyze large behavioral datasets using statistical and data mining techniques to uncover patterns and opportunities
* Perform root cause analysis to explain performance movement and isolate key drivers
* Translate complex findings into practical recommendations with clear business implications and trade-offs
* Prepare detailed risk monitoring and performance reporting for senior management and key stakeholders
* Present insights and recommendations to multiple levels of management with concise, compelling narratives
* Support the development and maintenance of the risk management framework, including controls, monitoring, and documentation
* Ensure work aligns with regulatory requirements and internal risk standards
* Monitor internal/external signals (behavioral data, industry trends, regulatory changes, and best practices) to continuously improve processes
Required Qualifications, Capabilities, and Skills:
* Bachelor's degree or higher in a quantitative discipline (e.g., Finance, Statistics, Economics, Mathematics, Operations Research, or related field)
* Minimum 2 years of analytics experience, including trend analysis and performance measurement in a business context
* Demonstrated ability to logically structure ambiguous problems and execute end-to-end analyses with strong attention to detail
* Proficiency using quantitative methods (e.g., statistical analysis, segmentation, regression, or related techniques) to inform decisions
* Experience applying data min...
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Type: Permanent Location: Wilmington, US-DE
Salary / Rate: Not Specified
Posted: 2026-04-21 08:17:12
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Help shape how a leading Cards business identifies emerging risk and improves customer outcomes-before charge-off.
You'll turn complex collections data into clear, actionable strategy that influences senior decisions and drives measurable performance improvement.
Partnering across teams, you'll challenge assumptions, elevate monitoring, and strengthen risk discipline through best-in-class analytics.
This is a high-visibility role for a curious, rigorous leader who thrives in fast-paced, data-driven environments.
As a/an Risk Management - Collections Strategy - Vice President in the Collections Pre Charge-off Team (Cards), you will own analytics and risk monitoring that help ensure the business operates within established risk parameters while delivering long-term performance goals.
You'll independently develop insights, diagnose performance trends, and translate findings into practical recommendations for senior leaders and key stakeholders.
You'll also lead the development and delivery of MIS and reporting solutions to ensure performance and risk signals are timely, accurate, and decision-ready.
This role offers the opportunity to influence strategy, improve operational performance through root-cause diagnostics, and continuously enhance risk management processes through new tools, methodologies, and external perspective.
Job Responsibilities:
* Develop comprehensive analytics to measure, evaluate, and challenge key collections initiatives and performance outcomes
* Identify emerging trends and performance shifts using statistical, quantitative, and data-mining methodologies
* Analyze collections data to deliver diagnostics, insights, and opportunities for strategy and process improvement
* Conduct root-cause analyses to isolate drivers of performance and quantify impact (e.g., processes, customer behavior, policy, macro factors)
* Generate clear, actionable recommendations that inform senior leadership decisions and prioritize high-value actions
* Prepare detailed risk monitoring materials and performance narratives tailored to senior management and stakeholder needs
* Present findings, insights, and strategic implications to multiple levels of management with clarity and confidence
* Lead the design, build, and delivery of MIS dashboards and reporting solutions that enable timely risk and performance management
* Partner across functions to align on definitions, monitoring frameworks, measurement approaches, and implementation plans
* Monitor internal and external behavioral signals, industry trends, regulatory changes, and best practices to continuously improve risk management processes
* Drive continuous learning and adoption of new tools and technologies to enhance analytical rigor, speed, and scalability
Required Qualifications, Capabilities, and Skills:
* Bachelor's degree or higher in a quantitative discipline (e.g., Finance, Statistics, Economics, Mathematics, Operations...
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Type: Permanent Location: Wilmington, US-DE
Salary / Rate: Not Specified
Posted: 2026-04-21 08:17:10
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Leverage your deep technical expertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment.
As a Lead Technical Program Manager in [Insert LOB and/or Sub LOB], you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm.
Leveraging your deep knowledge of technical principles, practices, and theories is essential for developing innovative solutions, while simultaneously effectively managing resources, budgets, and high-performing teams.
Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that technology initiatives align with business goals.
With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes.
As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery.
Job responsibilities
* Develop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutions
* Identify and mitigate risks, proactively addressing potential roadblocks and implementing contingency plans to maintain project and program momentum
* Collaborate with cross-functional teams, including engineering, product, and business stakeholders, to define program scope, objectives, and deliverables, ensuring alignment with overall business goals
* Utilize advanced analytical reasoning to assess program performance, identify areas for improvement, and implement data-driven optimizations to enhance efficiency and effectiveness
* Champion the adoption of agile methodologies and technical solutions, fostering a culture of continuous learning and innovation within the team
* Dive deep to understand customer needs and specifically challenges related to site reliability and build a product roadmap that optimizes their experiences.
* Manage multiple, sometimes competing priorities.
* Work with product, design, engineering, and operation teams to deliver the next generation of products and solutions that JPMorgan Chase Consumer and Community banking can use for Site Reliability.
* Establish mechanisms across IT and Partners to improve the customer experience.
* Distill complex and ambiguous technical problems to their core elements.
* Develop recommendations based upon data.
Required qualifications, capabilities, and skills
* 5+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization
* Advanced expertise in stakeholder management, with the ability to establish productive working relationship...
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Type: Permanent Location: Jersey City, US-NJ
Salary / Rate: Not Specified
Posted: 2026-04-21 08:17:09
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Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.
As a Technology Support Lead in Community Investment Bank, you will play a leadership role in Problem management ensuring the operational stability, availability, and performance of our production services.
Critical thinking, analytical reasoning to prevent incident themes recurrence while overseeing day-to-day maintenance of the firm's systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.
Job responsibilities
* Drives Root Cause Analysis (RCA) for incidents, ensuring thorough investigation and resolution, tracking impacts, problem ticket actions and defects or solutions addressing system gaps, implementing preventive measures and reporting summaries to executive, technical and client or business stakeholders.
* Drive solutions and process improvements that reduce incident and issue themes recurrence based on thorough thematic analysis, enhance service resilience, increase problem resolution rates and apply lessons learned across technology teams at scale.
* Identifies opportunities to eliminate or automate remediation of recurring issues and implement using Python and AI/ML based solutions to improve decision-making, driving data-driven insights improve overall operational stability of software applications and systems
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* Collaborates with Development and Support teams to analyze, review, and facilitate changes or efforts to reduce Client impact, impact duration or Mean Time to Recover (MTTR) and mitigate operational risks in Production environments.
* Prepares for and support information for internal and external stakeholder forums, audits with comprehensive ITSM evidence, monthly metrics reports including key risk indicators, operational and compliance and ensure adherence to regulatory standards, separation of duties, and firmwide policies
Required qualifications, capabilities, and skills
* Formal training or certification on software engineering concepts and 5+ years applied experience
* Hands-on problem-solving skills and proven ability to drive thorough Root Cause Analysis and service transformation.
* Proven experience in ITSM including Problem Management, Defect Management, Incident and Change Management while troubleshooting, resolving, and maintaining information technology services
* Demonstrated proficiency in strong decision-making capabilities and proven ability to identify problems and recommend solutions
* Proficient in building relationships from both customer and technology perspectives in a global organization with proven ability to influence stakeholders across cross-functional teams and drive results.
* Hands-on practical experience developing solutions using Python for problem management automation and utilizing Tableau, AI and mac...
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Type: Permanent Location: Jersey City, US-NJ
Salary / Rate: Not Specified
Posted: 2026-04-21 08:17:09
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Bring your Expertise to JPMorgan Chase.
As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient.
You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities.
Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class.
Job summary
As an Associate on the Wholesale Credit Risk Product Data Governance Team, you collaborate with technology partners, subject matter experts, and stakeholders to develop and implement a comprehensive data strategy.
You help ensure data integrity, quality, and accessibility across the organization.
You will have the opportunity to drive impactful data initiatives, foster strong partnerships, and contribute to the firm's resilience and growth.
Job responsibilities
* Publish data products and assets into cloud environments
* Identify owners of data products and coordinate cloud publication
* Establish data contracts to ensure clarity and accountability, and resolve data quality issues efficiently
* Standardize data operational models for consistency across Lines of Business
* Identify and define strategic sources of data
* Automate data enrichment using systemic feeds or Large Language Models
* Define schema for data assets and publish data lineage
* Establish a robust data quality program for business and technical needs
* Monitor and report data level KPIs across products
* Address and remediate regulatory requirements with product teams
* Define ownership of data inputs, enrichment, changes, and outputs
Required qualifications, capabilities, and skills
* Bachelor's Degree in a relevant field
* 5 years of relevant work experience in Credit Risk, Data Strategy, Data Management, or Data Governance
* Strong written and verbal communication skills for executive-level communications
* Excellent organizational skills and attention to detail with strong data analysis, problem-solving, and project management skills
* Proven ability to collaborate and build strong partnerships
* Intellectual curiosity and ability to learn quickly, with a high degree of initiative and self-direction
* Experience leading cross-functional data initiatives with multiple stakeholders
* Ability to drive consensus and deliver in a matrix organization
* Experience using data and metrics to drive decisions
* Proficiency in process re-engineering
* Strong knowledge of SQL, and a good understanding of Data Modeling best practices
Preferred qualifications, capabilities, and skills
* Experience within large Financial Services firms and domain knowledge in Credit Risk
* Agentic AI knowledge for data mining
JPMorganChase, one of the oldest financial ...
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Type: Permanent Location: Plano, US-TX
Salary / Rate: Not Specified
Posted: 2026-04-21 08:17:07
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At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood.
We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.
As a Relationship Banker in a Chase Branch, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined with friendly and attentive service.
You will take a lead role in acquiring, managing, and retaining meaningful relationships with clients, using your financial knowledge to offer thoughtful solutions to help address their financial needs and make their lives easier, contributing to the success of the branch.
Job responsibilities
* Put clients first and exceed their expectations - deliver attentive and friendly service, creating a welcoming environment.
* Manage assigned clients and proactively meet with them, both in person and over the phone, to build lasting relationships, understand financial needs, and tailor product and service recommendations.
* Engage in clear, polite, consultative communication to understand and help clients, building trust - ask questions and listen to understand, anticipate their needs.
* Educate and connect clients to technology solutions such as leveraging the Chase Mobile App, Chase.com, and ATMs to help them with their banking needs whenever, wherever, and however they want.
* Learn products, services, and procedures quickly and accurately to effectively consult with clients about banking solutions, as well as collaborate with and connect them to our team of experts to help with specialized financial needs.
* Adhere to policies, procedures, and regulatory banking requirements.
Required qualifications, capabilities, and skills
* 1+ year of sales experience in Retail Banking, Financial Services, or other related industries with proven success in establishing new clients, deepening relationships, and delivering results.
* Ability to create memorable experiences for our clients - elevate the client experience.
* Excellent communication skills, both in person and over the phone, with proven ability to tailor features and benefits of products and services to clients with differing needs.
* Ability to quickly and effectively resolve client issues with attention to detail - providing consistent client experience.
* Operate within established risk parameters/tolerances and meet internal/external risk and compliance obligations, including completion of required training.
* High school degree, GED, or foreign equivalent.
* The Securities Industry Essential (SIE) exam, FINRA Series 6, state registration (including 63 if required), and Life licenses are minimum requirements.
All unlicensed applicants must obtain their licenses through JPMC's licensing program within 180 days of hire, study materials an...
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Type: Permanent Location: Houston, US-TX
Salary / Rate: Not Specified
Posted: 2026-04-21 08:17:05
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Join us to pioneer user experience insights, shaping products that resonate with customers and end users.
Foster a culture of continuous learning as you mentor and coach junior researchers and designers and bring your thought leadership and expertise to the team.
As an Experience Researcher in the Business Banking & Merchant Services, you will play a pivotal role in shaping the user experience across our products and services.
Leveraging your deep expertise in research methods and user experience design, develop and execute research strategies to uncover valuable insights into the wants, needs, and abilities of our small business customers and end users.
Your work will provide the foundation used to inform effective product and service designs across the firm.
Apply your advanced knowledge of quantitative and qualitative methods to critically analyze the effectiveness of our existing and future designs as you collaborate with cross-disciplinary teams.
Job responsibilities
* Design and execute comprehensive research studies to identify customer needs, preferences, and behaviors to foster product improvements and innovation
* Analyze and interpret data using advanced quantitative and qualitative methods and translate insights into actionable recommendations for enhancing user experience
* Facilitate surveys and interviews with users to gather information on user needs and desires and create user testing scenarios to further refine the product or feature based on findings
* Mentor and guide junior researchers and designers and foster a culture of continuous learning and knowledge sharing within the user experience design team
* Monitor industry trends and advancements in user experience research methodologies and incorporate innovative techniques to maintain a competitive edge in the market
* Communicate methodologies, insights, and strategic recommendations effectively to leadership and stakeholders at all levels of the organization, championing research best practices and user-centered decision-making
* Create journey maps, service blueprints, and storyboards to identify pain points, opportunities for improvement, and champion innovation in products and features
Required qualifications, capabilities, and skills
* 5+ years of experience or equivalent expertise in generative and evaluative user experience research, with a strong focus on both quantitative and qualitative research methods
* Proven ability to conduct various research techniques, such as ethnography, surveys, interviews, and advanced data analysis, to derive actionable insights for user experience design
* Demonstrated knowledge of advanced qualitative methods, with evidence of implementing findings that improved product or feature design
* Demonstrated experience in collaborating with cross-functional teams, including UX designers, product managers, and developers, to propel customer-centric decision-making and inform produc...
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Type: Permanent Location: New York, US-NY
Salary / Rate: Not Specified
Posted: 2026-04-21 08:17:04
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Become an integral part of the Commercial Banking team where you will have the opportunity to work in a fast-paced organization and each day will be unique! This role provides a platform for professional growth and skill enhancement.
Be part of a team that is results-oriented, with a focus on attention to detail and quality.
As an Executive Assistant in Commercial Banking, you will need to work well in a team environment, be able to represent the manager/group with professional courtesy and acumen and deliver flawless work output.
Your daily routine also includes interaction with various executive level internal clients across the lines of businesses.
You will need to adapt procedures, processes, and techniques to complete assignments in line with the department's activities and goals.
Job responsibilities
* Maintain complex and detailed calendars
* Manage the coordination and logistics of both internal and external meetings
* Arrange and coordinate complicated domestic and international travel
* Organize all aspects of internal and external events, including catering and transportation
* Process invoices and T&E expense claims for team members, ensuring all policies are followed and items are processed within provided guidelines
* Assist with staff on-boarding and off-boarding, which includes requesting equipment setup and system access
* Produce high quality emails and messages to individuals at all levels of the organization
* Maintain department documents, including current organizational charts and Executive Bio's
* Handle regular activities without prompting, and advise in advance with issues or delays
Required qualifications, capabilities, and skills
* At least five years of administrative experience
* Advanced ability to organize
* Discretion and good judgment in confidential situations, and proven experience interacting with senior management
* Strong interpersonal, written, and oral communication skills
* Strong proficiency in Microsoft Office
* Excellent telephone etiquette and ability to manage competing priorities i.e.
calendar management
Preferred qualifications, capabilities, and skills
* Experience supporting at the Managing Director level (or equivalent) or above
* College degree is a plus
FEDERAL DEPOSIT INSURANCE ACT:
This position is subject to Section 19 of the Federal Deposit Insurance Act.
As such, an employment offer for this position is contingent on JPMorgan Chase's review of criminal conviction history, including pretrial diversions or program entries.
Note: This role requires five days in the office (Mon-Fri) and will not support Hybrid option
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.
Morgan and Chase brands.
Our history spans ove...
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Type: Permanent Location: San Diego, US-CA
Salary / Rate: Not Specified
Posted: 2026-04-21 08:17:01
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At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood.
We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.
As a Branch Manager in a Chase Branch, you will be at the forefront of delivering attentive and friendly service, creating a welcoming environment that puts employees and clients first.
You will lead and manage all aspects of the branch including growing deposits and investments, operations, and coaching the team for success.
You will represent our brand and culture with the utmost hospitality, delivering the latest banking solutions and cutting-edge financial technology, as well as collaborating with our team of experts to help with specialized financial needs for clients.
Job responsibilities
* Be a motivating force for the branch team by sharing a clear vision and embodying our company's culture and values of Service, Heart, Curiosity, Courage, and Excellence.
* Deliver on the goals of the branch by leveraging the Branch Scorecard to identify strategies to successfully grow deposits and investments.
* Prioritize understanding and meeting the needs of our clients to build lasting relationships and trust.
* Build and cultivate a high-performing team through coaching, feedback, and celebrating successes to boost morale and motivation.
* Encourage ongoing learning and development within the team to keep skills sharp and stay ahead in the industry.
* Forge meaningful relationships with local businesses to strengthen our branch presence and actively engage with the community.
* Ensure a strong risk and control environment by using sound judgment, acting with integrity, and protecting our company and clients, following policies and procedures.
Required qualifications, capabilities, and skills
* You have a passion for creating exceptional experiences and a knack for setting the tone in the branch, ensuring every client feels valued and every team member is part of a dynamic and engaging culture.
* You have outstanding leadership skills that shine through your proven track record of coaching and empowering employees, helping them achieve remarkable results and grow in their roles.
* You are a master of multitasking, excelling at organizing and managing competing priorities in the branch, always with an eye on developing plans for growth and success.
* You thrive in a fast-paced, changing environment, using your strong decision-making skills to navigate challenges and lead the team confidently.
* You are experienced in creating and maintaining a strong risk and control environment, you demonstrate a steadfast commitment to operational integrity and adherence to policies.
* You have a strong desire and ability to influence, educate, and connect your team, partners, and clients with technology, making it accessible and ex...
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Type: Permanent Location: Riverhead, US-NY
Salary / Rate: Not Specified
Posted: 2026-04-21 08:16:59
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Are you a skilled data professional with a passion to transform raw data into actionable insights, and a demonstrated history of learning and implementing new technologies?
As a Data Domain Architect - Sr.
Associate in the CCB Finance Data & Insights Team, you will play a key role in delivering monthly internal, external, and regulatory financial results for the Wealth Management line of business.
Responsibilities include providing operational business-as-usual (BAU) support, maintaining and enhancing data controls to ensure accuracy and compliance, and identifying opportunities to eliminate manual processes.
You will have the opportunity to utilize automation tools such as Alteryx and collaborate with Information Technology partners for system enhancements.
The role involves extracting, analyzing, and summarizing data for ad hoc stakeholder requests, as well as contributing to the modernization of our data environment by leveraging new tools and technologies related to artificial intelligence (AI).
Job Responsibilities -
* Contribute to the transformation and modernization of our data environment to serve the analytical and reporting needs of the CCB WM Finance Organization.
* Execute and take ownership of operational processes with an emphasis on accuracy and timeliness of meeting deliverables on prescribed timetables / calendars.
* Identify hidden problems and patterns in data proactively and use those insights to drive process improvements.
* Conduct detailed reconciliation of results between data systems and business intelligence tools.
* Work with IT to migrate to production the developed solutions and as an SME/escalation point for the deployed solutions.
* Provide a high level of responsiveness to ad-hoc requests, \"what-if\" scenario data analytics, and regulatory inquiries.
* Participate in requirements gathering sessions with varying levels of leadership, complete detailed project planning utilizing JIRA to record planned project execution steps.
* Partner with the Technology Team to design and deliver data domains into the Finance Data Mart that brings together essential data categories to enable the Finance function to support their analytical and reporting needs.
* Source and maintain the Financial and Operational data required to transform and maintain the Wealth Management reporting.
* Become a subject matter expert in our financial reporting platforms and support team members in becoming more proficient themselves.
Required qualifications, capabilities, and skills-
* Bachelor's degree in MIS, Computer Science, Finance, Accounting, or other related area with relevant work experience.
* 5+ years of experience in data analytics, architecture, or financial reporting systems.
* Experience with relational databases optimizing SQL to pull and summarize large datasets, report creation and ad-hoc analyses.
* Experience with business intelligence analytics and data...
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Type: Permanent Location: Wilmington, US-DE
Salary / Rate: Not Specified
Posted: 2026-04-21 08:16:57
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Step into a pivotal role as an Associate in Finance & Business Management within the Commercial Bank, where your expertise will drive key priorities and support regional leadership.
In this dynamic position, you'll collaborate with senior leaders and cross-functional teams to shape business strategy, implement process improvements, and ensure seamless operations.
Your exceptional communication, analytical, and financial skills will be at the forefront, as you influence decisions and promote business initiatives in a highly visible role.
Leverage your hands-on experience in banking, strategy, and business development to elevate business performance and drive impactful results.
Join us in transforming the future of commercial banking through strategic partnerships and innovative solutions.
Required qualifications, skills and capabilities:
* 3+ years of relevant work experience in strategy, project management, financial analysis, business management, or sales operations
* Relationship builder with ability to forge trusted relationships with a broad range of functions, experience working in a matrixed environment
* Highly motivated and agile self-starter with excellent project management and prioritization skills
* Strong analytical and problem-solving skills with ability to analyze qualitative and quantitative information, and present conclusions concisely
* Strong attention to detail
* Excellent verbal and written communication skills with the ability to present information in differing degrees of detail and form depending on the audience
* Expertise in Excel, PowerPoint, Teams, and proficiency in CRM systems
* BA / BS degree in Business, Finance, Economics, or other related area
Preferred qualifications, skills and capabilities:
* Support and partner with regional leadership via tactical, analytic, and strategic assistance to help drive business goals
* Support regional leadership by utilizing data to create business plans and implement strategies to elevate business performance
* Identifies process improvement and efficiency opportunities and executes end-to-end to meet business objectives
* Leverages operational experience, data tools, and insights to deliver reporting packages and present business results in an effective and efficient manner
* Collaborates with cross-functional teams on national projects and executes initiatives that improve existing processes and align to commercial bank goals
* Supports business management team by tracking KPIs, monitoring progress of various projects and initiatives, and ensuring efficient management and delivery against various asks
* Prepares thorough meeting agendas, gathers necessary data and insight, and forms strategic plans for next steps
* Collects feedback from front and middle office partners, and provides business management representation in respective internal working groups
To be eligible for this role, you mu...
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Type: Permanent Location: Chicago, US-IL
Salary / Rate: Not Specified
Posted: 2026-04-21 08:16:55
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You are a proven leader with a passion for delivering high-quality products.
Join our innovative team and help us ensure that our products meet and exceed the needs of our customers.
As a Product Portfolio Operations Director in the Product, Experience and Technology (PXT) organization, by leading an enterprise-grade change management function that enables successful, consistent adoption of effective ways of working across a product operating model with 25K+ global team members and 100+ products.
You will lead Product Operations Change Management.
You will define and own the vision, strategy and operating model for how we plan, prioritize, pilot, scale and measure change initiatives impacting the PXT community.
You will increase value to the PXT organization by executing transformational change efforts that deliver tangible business outcomes while thoughtfully innovating change management approaches based on emerging technologies and evolving needs.
You will lead a team of change managers, establish trusted partnerships with key stakeholders and build understanding and connection with the PXT community.
Job responsibilities
* Own the enterprise change management strategy and lifecycle framework that standardizes how PXT plans, prioritizes, pilots, scales and measures change across ~25K employees
* Evolve the supporting tooling, analytics and reporting needed to provide enterprise transparency of the change agenda with clear success measures and outcomes
* Mature end-to-end processes that facilitate smooth lifecycle progression-pre-planning, rollout and monitoring-of changes that enhance the product operating model at scale
* Prioritize a persona-based approach to change planning and execution, sequencing and timing recommendations to balance organizational capacity and maximize value realization
* Establish and maintain feedback loops and monitoring mechanisms to observe adoption, identify impediments and continuously enhance solutions
* Serve as a trusted partner to those delivering and impacted by changes
* Proactively act on opportunities to address gaps, risks, blockers and evolving needs to ensure the change management approach effectively serves its intended objectives
* Improve the quantification of change initiative value, including adoption KPIs, measurable benefits realization, capacity impacts and other meaningful metrics
* Embrace emerging technologies both in functional execution and awareness of organizational shifts that require innovative, radical approaches to meet community needs
* Challenge traditional approaches to change execution, communications, training and monitoring and identify enhancements to make change enablement mechanisms more robust
* Develop team members to continually uplift skills and deliver against the requirements of a robust change agenda
Required qualifications, capabilities, and skills
* 8+ years of experience or equivalent expertise in pro...
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Type: Permanent Location: Wilmington, US-DE
Salary / Rate: Not Specified
Posted: 2026-04-21 08:16:52
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As an Associate on the Corporate Development Dining and High Net Worth team in the Consumer & Community Bank (CCB), you will think strategically, build and leverage relationships with cross-functional teams, and find ways to manage, execute and deliver on key partnerships.
You are innovative, forward-thinking, analytical, and comfortable working in a fast-paced environment.
In this role you will have the exciting opportunity to oversee important partnerships and strategies in Dining and High Net Worth - spanning across various LOBs and impacting our customer facing experiences and card benefits.
You will work strategically to deepen relationships with existing partners, and identify new partners to enhance dining and high net worth benefits and capabilities.
You have hands-on industry experience, can support partnership deals end-to-end in a cross functional environment, balancing the needs of stakeholders, and understand what drives the best economics and outcomes in travel partnerships.
The Corporate Development team at Chase is responsible for the partnerships and strategies at the heart of the most important business decisions across the consumer franchise.
Within Corporate Development, the Dining and High Net Worth team is responsible for end-to-end negotiations with both existing strategic partners and future prospects.
The partnerships the team works on are critical to meet the needs of our customers in a rapidly changing and competitive environment and we seek individuals who bring deep knowledge of partnership economics, distribution, inventory, loyalty, and contracting to secure market-leading deals.
Job Responsibilities:
* Support cross-functionally within Chase and with external partners to identify, negotiate, and execute key partnerships that drive business results and support the business strategy, including direct negotiations with partners from strategy through term sheet, redlines, and execution
* Collaboratively develop partnership strategy with the lines of business, including identifying key elements of the strategy, completing analysis, and making recommendations
* Structure and deliver specific partner proposals with the lines of business, including overall vision, partnership economics, and product integration
* Work in conjunction with finance, legal and other functional partners to develop financial business case, deal constructs and other key terms associated with partnerships
* Translate business objectives into clear commercial and contractual terms (e.g., SLAs, KPIs, performance thresholds, termination and renewal rights, data use/privacy) and leading contract review and negotiation
* Be a thought leader; monitor external environment for important competitive developments and identify potential partnership opportunities and socialize implications with key LOB stakeholders
* Support the full lifecycle of dining and high net worth partnerships, from opportunity identification and...
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Type: Permanent Location: New York, US-NY
Salary / Rate: Not Specified
Posted: 2026-04-21 08:16:51
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Become an integral part of Commercial & Investment Banking team where you will have the opportunity to work in a fast-paced organization and each day will be unique! This role provides a platform for professional growth and skill enhancement.
Be part of a team that is results-oriented, with a focus on attention to detail and quality.
As an Executive Assistant in Commercial & Investment Banking, you will need to work well in a team environment, be able to represent the manager/group with professional courtesy and acumen, and deliver flawless work output.
Your daily routine also includes interaction with various executive level internal clients across the lines of businesses.
You will need to adapt procedures, processes and techniques to complete assignments in line with the department's activities and goals.
Job responsibilities
* Maintain complex and detailed calendars
* Screen incoming calls and determine the level of priority, while using caution in dispensing information
* Manage the coordination and logistics of both internal and external meetings
* Arrange and coordinate complicated domestic and international travel
* Organize all aspects of internal and external events, including catering and transportation
* Process invoices and T&E expense claims for team members, ensuring all policies are followed and items are processed within provided guidelines
* Assist with staff on-boarding and off-boarding, which includes requesting equipment setup and system access
* Produce high quality emails and messages to individuals at all levels of the organization
* Maintain department documents, including current organizational charts and Executive Bio's
* Handle regular activities without prompting, and advise in advance with issues or delays
* Assist in editing spreadsheets and presentations, including printing and binding, for client meetings
Required qualifications, capabilities, and skills
* At least five years of administrative experience
* Advanced ability to organize
* Discretion and good judgment in confidential situations, and proven experience interacting with senior management
* Strong interpersonal, written, and oral communication skills
* Strong proficiency in Microsoft Office
* Excellent telephone etiquette and ability to manage competing priorities i.e.
calendar management
Preferred qualifications, capabilities, and skills
* Experience supporting at the Managing Director level (or equivalent) or above
* College degree is a plus
Note: This role requires five days in the office (Mon-Fri) and will not support Hybrid options.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.
Morgan and Chase brands.
Our history spans over 200 years and today we are a lead...
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Type: Permanent Location: Chicago, US-IL
Salary / Rate: Not Specified
Posted: 2026-04-21 08:16:50
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You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations.
Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Product Manager within the Debit Product team,you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle.
As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value.
Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences.
With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
The Debit Product is modernizing secure, seamless, future-ready debit experiences in the branch through a multi-year roadmap, partnering across LOBs to support key servicing and transaction activities (e.g., authentication, system access, communications, and forms).
We're seeking a Product Manager to lead end-to-end delivery of debit-focused authentication (biometrics, digital credentials, omni-channel) from discovery through launch, improving customer and employee journeys, driving operational efficiency across a 5,000-branch network, and adapting quickly while managing risk and changing priorities.
Job responsibilities
* Develops a product strategy and product vision that delivers value to customers
* Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
* Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
* Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
* Partners with technology and architecture teams to define secure, scalable solution designs and ensure alignment to enterprise standards
* Leads end-to-end execution from concept to launch, including UAT readiness, go-to-market planning, and post-launch adoption measurement
* Identifies operational and experience pain points across branch journeys and prioritizes enhancements that improve efficiency and reduce friction
* Manages risks, dependencies, and trade-offs across stakeholders, ensuring timely decisions and clear communication of impacts
* Establishes product requirements and acceptance criteria, translating customer needs into actionable user stories and epics
Required qualifications, capabilities, and skills
* 5+ years of experience or equivalent expertise in product management or a relevant domain area
* Advanced knowledge of the product development ...
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Type: Permanent Location: Westerville, US-OH
Salary / Rate: Not Specified
Posted: 2026-04-21 08:16:49
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This role is a challenge with big impact, but you were made for this.
Bring your Engineering skills and lead and manage multiple technical teams and move financial technologies forward.
As a Manager of Software Engineering at JPMorgan Chase within the Corporate - Data and Analytics team, where you will lead multiple teams and manage day-to-day implementation activities by identifying and escalating issues and ensuring your team's work adheres to compliance standards, business requirements, and tactical best practices.
Job responsibilities
* Provides guidance to immediate team of software engineers on daily tasks and activities
* Sets the overall guidance and expectations for team output, practices, and collaboration
* Anticipates dependencies with other teams to deliver products and applications in line with business requirements
* Manages stakeholder relationships and the team's work in accordance with compliance standards, service level agreements, and business requirements
* Creates a culture of opportunity, inclusion, and respect for team members and prioritizes diverse representation
Required qualifications, capabilities, and skills
* Formal training or certification on software engineering concepts and 5+ years applied experience.
In addition, demonstrated coaching and mentoring experience
* Experience leading technology projects
* Experience managing technologists
* Proficient in automation and continuous delivery methods
* Proficient in all aspects of the Software Development Life Cycle
* Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security
* In-depth knowledge of the financial services industry and their IT systems
* Practical cloud native experience
* Experience working at code level
* Experience working with AI - generative or agentic and using them in design and coding.
Preferred qualifications, capabilities, and skills
* Experience working with Java Springboot, Python, PiSpark, Mongodb, Oracle, Unix
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.
Morgan and Chase brands.
Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
We also offer a range of benefits and programs to meet employee needs, based on eligibility.
These benefi...
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Type: Permanent Location: Jersey City, US-NJ
Salary / Rate: Not Specified
Posted: 2026-04-21 08:16:49
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As a Senior Lead Software Engineer - Performance / Systems Engineer at JPMorgan Chase within the Corporate Technology - Compliance Technology team , you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way.
As a core technical contributor, you are responsible for conducting critical technology.
Job Responsibilities:
* Design, develop, and execute performance test plans and strategies to ensure applications are scalable and reliable, utilizing tools like JMeter, Grafana, and Prometheus to identify and resolve bottlenecks
* Collaborate with development and operations teams to optimize application performance and resource utilization, implementing solutions for real-time performance monitoring
* Manage containerized applications using Kubernetes and OpenShift to ensure optimal performance in cloud environments, developing shell scripts to automate testing and monitoring tasks
* Work with cross-functional teams to design and implement REST APIs, ensuring compliance with Open API Standards, while leveraging cloud tools and microservices architecture to enhance performance and scalability
* Implement deployment automation and CI/CD pipelines using tools such as Jenkins and Travis, ensuring accessibility and security compliance across all systems and applications
* Manage user authentication and authorization across multiple systems, developing automated testing platforms and unit tests to ensure code quality and performance
* Apply Agile methodologies to effectively manage and deliver performance engineering projects, proactively identifying hidden problems and patterns in data to drive improvements in coding hygiene and system architecture
* Contribute to software engineering communities of practice and participate in events exploring new and emerging technologies
* Foster a team culture of diversity, equity, inclusion, and respect, while maintaining a focus on continuous improvement and innovation
* Demonstrate strong problem-solving skills and the ability to work collaboratively in fast-paced environments, ensuring the successful delivery of high-quality software solutions
Required Qualifications, Capabilities, and Skills:
* Formal training or certification on software engineering concepts and 5+ years applied experience.
In addition, 2+ years of experience leading technologists to manage and solve complex technical items within your domain of expertise
* Bachelor's degree in Computer Science, Information Technology, or a related field, with experience in performance engineering or a similar role
* Strong understanding of programming fundamentals and proficiency in performance testing and monitoring tools like JMeter, Blaze meter, Grafana, Prometheus, and Dynatrace
* Experience with AWS/cloud computing, Kubernetes, OpenShift, and shell scripting
* Skilled in design...
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Type: Permanent Location: Plano, US-TX
Salary / Rate: Not Specified
Posted: 2026-04-21 08:16:48
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Join J.P.
Morgan's Payments team as a Content Strategist, Vice President, and influence the end-to-end content strategy for enterprise payments help content.
In this impactful role, you will create user-focused materials that support new platform features and functionality changes, elevating user engagement through strategic content design and fostering inclusive, intuitive digital experiences.
Leverage your expertise in content strategy, UX writing, and content governance to develop and execute content plans for help articles, FAQs, and WalkMe scripts.
You'll guide content through product review, legal approval, and accessibility requirements, collaborating closely with product teams to align content with business objectives.
If you are passionate about creating engaging, user-friendly content that communicates complex concepts to a diverse audience, this is your opportunity to make a meaningful impact in a fast-paced, regulated environment.
Be a key driver of digital transformation-help us deliver clear, accessible, and effective support experiences that empower our clients and shape the future of payments.
Job Responsibilities
* Develop and implement content design strategies for help content, ensuring alignment with business requirements and user experience goals
* Create clear, accurate, and user-focused content for new and updated platform features, including help articles, FAQs, WalkMe content, and in-product messaging
* Apply content standards, style guidelines, and brand voice consistently across all materials
* Collaborate with product teams to understand upcoming functionality changes and their impact on content requirements
* Guide content through product review, legal approval, and accessibility requirements, ensuring compliance with internal standards and regulatory requirements
* Incorporate user feedback and best practices into content development for continuous improvement
* Participate in the controls process to ensure compliance with internal standards and regulatory requirements
* Ensure accessibility and inclusivity standards (WCAG compliance) are met across all published materials
* Partner with production specialists to ensure seamless content deployment and troubleshoot issues as needed
Required Qualifications, Capabilities, and Skills
* 5+ years of experience in content strategy, UX writing, or digital content management
* Demonstrated expertise with content management systems and digital adoption platforms
* Strong understanding of content governance, compliance requirements, and accessibility standards
* Excellent writing, editing, and communication skills
* Experience managing content localization and translation workflows
Preferred Qualifications, Capabilities, and Skills
* Experience in financial services or regulated industries
* Knowledge of WCAG 2.1 AA accessibility standards
* Familiarity with content design systems and d...
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Type: Permanent Location: Brooklyn, US-NY
Salary / Rate: Not Specified
Posted: 2026-04-21 08:16:46
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Join our dynamic team to innovate and drive technology advancements, contributing to significant business growth and client success.
As a Technical Project Manager III in Commercial & Investment Bank - Securities Service Technology Project Execution team, you will help lead complex technology projects and programs that promote business goals and create value for clients, employees, and stakeholders.
Applying a broad knowledge of technical principles, practices, and theories is essential to developing innovative solutions, along with leveraging analytical reasoning and adaptability skills to navigate through ambiguity and change.
Your strong communication abilities will enable you to effectively collaborate with cross-functional teams and manage stakeholder relationships, ensuring alignment on project objectives and governance.
By optimizing resources and managing risks, you will contribute to the successful delivery of high-impact projects that shape the future of the firm.
As a member of Securities Service Technology Project Execution team, you will execute projects on modernization and AWS cloud adoption.
You will work with application development, Global Technology Infrastructure team, SRE / Production Management, Information Security Management, Engineer & Architects, and cross-functional teams to deliver on project requirements.
Job responsibilities
* Develop and execute end-to-end project plans that translate technical and operational objectives into clear scope, milestones, resourcing, and timelines.
* Drive delivery across multiple concurrent projects, prioritizing work and unblocking teams to achieve measurable outcomes.
* Identify and mitigate delivery, technology, and operational risks by implementing actionable risk management strategies.
* Maintain a portfolio of projects and operational risk metrics, including key risk indicators aligned to cybersecurity, vulnerability, recovery, resiliency, and capacity.
* Monitor dashboards and reporting to surface trends, escalate issues, and drive corrective actions with partner teams.
* Writes clear, evidence-based investigations and status updates that support governance and monthly leadership reviews.
* Partners with application development, infrastructure, site reliability and production management, and information security to deliver infrastructure and application requirements.
* Facilitates modernization efforts that improve how applications are designed, managed, and operated, including cloud adoption initiatives.
* Tracks project costs and progress for hardware and software upgrades, ensuring transparency of delivery and spend.
* Influences stakeholders and decision makers to resolve trade-offs, adapt plans, and maintain alignment to goals and controls.
* Supports evaluation of relevant platforms, tools, and vendor products to enable effective implementation decisions.
Required qualifications, capabilities, and skills
* 3...
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Type: Permanent Location: Jersey City, US-NJ
Salary / Rate: Not Specified
Posted: 2026-04-21 08:16:43
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Embark on a rewarding and challenging career as a Business Analysis Associate II with our dynamic team.
You'll have the opportunity to make a significant impact by supporting process improvements, key initiatives and expanding your creative skills in a supportive and collaborative environment.
Join us and contribute to our mission while advancing your career.
As a Servicing Communications Leader, you will lead the planning, rollout, and success tracking of the new Self Service capabilities.
You will partner with Product, Technology, Servicing, Legal, Risk, and users of the tool to set timelines, confirm readiness, and keep launches moving smoothly.
Using existing analytics, you will monitor key measures like adoption, usage, task completion, containment/deflection, and call driver reduction, then turn those findings into clear actions that improve outcomes.
You will run small pilots, gather feedback from customers and colleagues, spot gaps or blockers, and drive quick fixes to keep momentum.
You will work independently with minimal direction, move fast, and manage multiple initiatives at once.
You will also create executive-ready PowerPoint presentations that tell compelling "customer stories," highlight progress, and explain next steps so leaders and partners stay aligned as Self Service grows.
Job responsibilities
* Own end-to-end launch plans, milestones, go/no-go criteria, cutover/backout, and post-launch stabilization.
* Define success metrics upfront and ensure customer-safe, compliant releases.
* Align timelines and readiness with Product, Tech, Servicing, Legal, Risk
* Keep launches on track and clear roadblocks quickly
* Track adoption, usage, task completion, deflection, and call drivers.
* Turn data into actions that boost self service and reduce call
* Run small pilots, gather feedback, and ship quick fixes
* Create clear, executive-ready PowerPoint updates with customer stories
* Juggle multiple workstreams and work independently
* Present to senior leaders and influence outcomes
Required qualifications, capabilities, and skills
* PowerPoint storytelling: build executive-ready decks that weave data into clear narratives (customer story, insights, actions, impact).
* Strong communicator and presenter; crisp updates for leadership and partners.
* Experience leading cross-functional product or CX launches.
* Data-driven: comfortable reading metrics and building basic dashboards
* Organized project manager who moves fast and sets priorities.
* Skilled at partnering with Product, Tech, Servicing, Legal, and Risk.
* Familiar with contact center metrics (adoption, containment, call drivers)
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Our mission is to create engaged, lifelong relationships and put our customers...
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Type: Permanent Location: Elgin, US-IL
Salary / Rate: Not Specified
Posted: 2026-04-21 08:16:43
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As a Vice President within the Fraud Strategy Team, you will be responsible for designing and validating fraud strategies, capabilities, and processes including working with Product, Technology and Operations teams.
Your role will require a deep understanding of the business, data analysis to understand root causes, and the use of analytics to design and implement solutions.
You will play a pivotal role in promoting end-to-end solutions that mitigate risks while balancing minimization of revenue loss, operating costs, and customer impacts.
Job responsibilities:
* Monitoring authentication risks in non-digital channel of IVR, call center & branch and fraud attack trends to identifying tactical and strategic responses to minimize customer and bank exposure.
* Collaborating with product, operations, technical and analytics teams to develop and prioritize initiatives and resources to maximize existing capabilities.
* Taking ownership of the ATO and authentication related fraud loss categories to ensure a clear plan is place to minimize overall fraud loss expenses
* Regularly monitor fraud trends and customer frictions to identify opportunities to improve fraud strategy performance
* Leverage internal and external data sources and advanced analytic tools to drive accurate fraud detection
* Stay on top of the industry trends and adopt industry best practices
* Drive concise and effective oral and written communications with internal and external partners at different levels
* 7+ years of experience in risk management/data analytics.
Relevant fraud experience preferred
* Strong knowledge of programming language like SAS, SQL
* Proven ability to collaborate and build strong partnerships.
* Ability to think strategically to come up with a vison for areas of responsibility, drive execution to balance short-term vs long-term solutions
* Experience delivering recommendations to management, strong ownership and accountability to drive and execute initiatives
* Strong communication skills with the ability to communicate effectively and strategically to senior leaders and key stakeholder
* Demonstrated strong curiosity to learn and attention to details to drive analytical and execution quality
Required qualifications, capabilities, and skills:
* 7+ years of experience in risk management/data analytics.
Relevant fraud experience preferred
* Strong knowledge of programming language like SAS, SQL
* Proven ability to collaborate and build strong partnerships.
* Ability to think strategically to come up with a vison for areas of responsibility, drive execution to balance short-term vs long-term solutions
* Experience delivering recommendations to management, strong ownership and accountability to drive and execute initiatives
* Strong communication skills with the ability to communicate effectively and strategically to senior leaders and key stakeholder
* De...
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Type: Permanent Location: Wilmington, US-DE
Salary / Rate: Not Specified
Posted: 2026-04-21 08:16:41
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At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood.
We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.
As an Associate Banker within Chase, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined with friendly and attentive service.
Your role at Chase will significantly contribute to the branch's success by delivering exceptional client experiences.
You will build trusted relationships with clients, sharing product knowledge and solutions and introducing them to our team of experts - helping clients achieve their financial goals.
Job Responsibilities
* Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel appreciated, managing lobby traffic, checking clients into the waiting queue, and scheduling/canceling client meetings.
* Exceed client expectations while assisting with day-to-day transactions as well as open new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
* Educate clients on how the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
* Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions - introducing them to our team of experts to help achieve their financial goals.
* Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.
Required Qualifications, Capabilities, and Skills
* Ability to put clients first and exceed their expectations - delivering attentive and friendly service, creating a welcoming environment.
* Ability to build trusted relationships - demonstrating genuine care and concern during interactions with clients.
* Ability to engage clients - communicating clearly and politely to understand and help, anticipating client needs.
* Ability to quickly and effectively resolve client issues with attention to detail - providing a consistent client experience.
* Ability to elevate the client experience - working collaboratively as a team to deliver seamless service with care and sincerity.
* Ability to quickly and accurately learn products, services, and procedures.
* Client service experience or comparable experience.
* High school diploma or GED equivalent.
Preferred Qualifications, Capabilities, and Skills
* Strong desire and ability to influence, educate, and connect customers to technology solutions.
* Cash handling experi...
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Type: Permanent Location: Palm Springs, US-CA
Salary / Rate: Not Specified
Posted: 2026-04-21 08:16:39
