-
Description & Requirements
Maximus is currently hiring a remote Haitian Creole Bilingual Quality Assurance Administratorto support the Florida Healthy Kids (FL HK) program operations and ensure compliance with established standards and Florida healthcare policies.
In this role, you will be responsible for monitoring phone calls and completing back-office quality reviews to determine whether employees are meeting required performance, quality, and compliance standards.
You will also participate in special projects and program initiatives as needed and serve as backup support for the call center during periods of high volume or operational need.
The ideal candidate demonstrates strong attention to detail, excellent critical thinking and analytical skills, and the ability to accurately interpret and apply Florida healthcare policies.
This position requires a high level of organization, consistency, and accountability in a remote work environment.
Essential Duties and Responsibilities:
- Provide assistance to program clients with completion of paperwork and obtains employment verification documentation.
- Support case managers to obtain attendance documentation.
- Scan and log all client documentation in an accurate and timely manner.
- Ensure activities and processes are in compliance with both company QA standards and applicable contractual standards.
- Enter, transcribe, record, store, or maintain information in written, electronic and magnetic form relating to services, processes and quality systems.
- Coordinate review activities as assigned by management.
- Perform general office duties such as filing, copying, faxing and mail.
- Perform other duties as may be assigned by management.
Minimum Requirements
- High school diploma or equivalent with 0 - 2 years of experience.
- Florida residency preferred.
- Florida Healthy Kids Program experience preferred.
- Bilingual proficiency in both English and Haitian Creole required.
Home Office Requirements:
- Desktop or Laptop that runs Windows, Mac, or Linux (no Chromebooks or tablets).
- OS for Windows - Current release of Windows 10 or newer.
- OS for Mac - Big Sur (11.0.1+); MacOS (10.14) or newer.
- OS for Linux - Ubuntu (18.04).
- Connectivity to the internet via either Wi-Fi or RJ-45 connection for wired network connection to home router (no mobile hotspots).
- Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net).
- USB plug and play wired headset with a microphone (no Bluetooth, AirPods or wireless gaming headsets).
- Must currently and permanently reside in the Continental US.
*
- Must have a camera
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but n...
....Read more...
Type: Permanent Location: San Francisco, US-CA
Salary / Rate: Not Specified
Posted: 2025-12-20 07:59:35
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Description & Requirements
Maximus is currently hiring a remote Haitian Creole Bilingual Quality Assurance Administratorto support the Florida Healthy Kids (FL HK) program operations and ensure compliance with established standards and Florida healthcare policies.
In this role, you will be responsible for monitoring phone calls and completing back-office quality reviews to determine whether employees are meeting required performance, quality, and compliance standards.
You will also participate in special projects and program initiatives as needed and serve as backup support for the call center during periods of high volume or operational need.
The ideal candidate demonstrates strong attention to detail, excellent critical thinking and analytical skills, and the ability to accurately interpret and apply Florida healthcare policies.
This position requires a high level of organization, consistency, and accountability in a remote work environment.
Essential Duties and Responsibilities:
- Provide assistance to program clients with completion of paperwork and obtains employment verification documentation.
- Support case managers to obtain attendance documentation.
- Scan and log all client documentation in an accurate and timely manner.
- Ensure activities and processes are in compliance with both company QA standards and applicable contractual standards.
- Enter, transcribe, record, store, or maintain information in written, electronic and magnetic form relating to services, processes and quality systems.
- Coordinate review activities as assigned by management.
- Perform general office duties such as filing, copying, faxing and mail.
- Perform other duties as may be assigned by management.
Minimum Requirements
- High school diploma or equivalent with 0 - 2 years of experience.
- Florida residency preferred.
- Florida Healthy Kids Program experience preferred.
- Bilingual proficiency in both English and Haitian Creole required.
Home Office Requirements:
- Desktop or Laptop that runs Windows, Mac, or Linux (no Chromebooks or tablets).
- OS for Windows - Current release of Windows 10 or newer.
- OS for Mac - Big Sur (11.0.1+); MacOS (10.14) or newer.
- OS for Linux - Ubuntu (18.04).
- Connectivity to the internet via either Wi-Fi or RJ-45 connection for wired network connection to home router (no mobile hotspots).
- Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net).
- USB plug and play wired headset with a microphone (no Bluetooth, AirPods or wireless gaming headsets).
- Must currently and permanently reside in the Continental US.
*
- Must have a camera
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but n...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: Not Specified
Posted: 2025-12-20 07:59:34
-
Description & Requirements
Maximus is currently hiring a remote Haitian Creole Bilingual Quality Assurance Administratorto support the Florida Healthy Kids (FL HK) program operations and ensure compliance with established standards and Florida healthcare policies.
In this role, you will be responsible for monitoring phone calls and completing back-office quality reviews to determine whether employees are meeting required performance, quality, and compliance standards.
You will also participate in special projects and program initiatives as needed and serve as backup support for the call center during periods of high volume or operational need.
The ideal candidate demonstrates strong attention to detail, excellent critical thinking and analytical skills, and the ability to accurately interpret and apply Florida healthcare policies.
This position requires a high level of organization, consistency, and accountability in a remote work environment.
Essential Duties and Responsibilities:
- Provide assistance to program clients with completion of paperwork and obtains employment verification documentation.
- Support case managers to obtain attendance documentation.
- Scan and log all client documentation in an accurate and timely manner.
- Ensure activities and processes are in compliance with both company QA standards and applicable contractual standards.
- Enter, transcribe, record, store, or maintain information in written, electronic and magnetic form relating to services, processes and quality systems.
- Coordinate review activities as assigned by management.
- Perform general office duties such as filing, copying, faxing and mail.
- Perform other duties as may be assigned by management.
Minimum Requirements
- High school diploma or equivalent with 0 - 2 years of experience.
- Florida residency preferred.
- Florida Healthy Kids Program experience preferred.
- Bilingual proficiency in both English and Haitian Creole required.
Home Office Requirements:
- Desktop or Laptop that runs Windows, Mac, or Linux (no Chromebooks or tablets).
- OS for Windows - Current release of Windows 10 or newer.
- OS for Mac - Big Sur (11.0.1+); MacOS (10.14) or newer.
- OS for Linux - Ubuntu (18.04).
- Connectivity to the internet via either Wi-Fi or RJ-45 connection for wired network connection to home router (no mobile hotspots).
- Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net).
- USB plug and play wired headset with a microphone (no Bluetooth, AirPods or wireless gaming headsets).
- Must currently and permanently reside in the Continental US.
*
- Must have a camera
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but n...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2025-12-20 07:59:34
-
Description & Requirements
Maximus is currently hiring a remote Haitian Creole Bilingual Quality Assurance Administratorto support the Florida Healthy Kids (FL HK) program operations and ensure compliance with established standards and Florida healthcare policies.
In this role, you will be responsible for monitoring phone calls and completing back-office quality reviews to determine whether employees are meeting required performance, quality, and compliance standards.
You will also participate in special projects and program initiatives as needed and serve as backup support for the call center during periods of high volume or operational need.
The ideal candidate demonstrates strong attention to detail, excellent critical thinking and analytical skills, and the ability to accurately interpret and apply Florida healthcare policies.
This position requires a high level of organization, consistency, and accountability in a remote work environment.
Essential Duties and Responsibilities:
- Provide assistance to program clients with completion of paperwork and obtains employment verification documentation.
- Support case managers to obtain attendance documentation.
- Scan and log all client documentation in an accurate and timely manner.
- Ensure activities and processes are in compliance with both company QA standards and applicable contractual standards.
- Enter, transcribe, record, store, or maintain information in written, electronic and magnetic form relating to services, processes and quality systems.
- Coordinate review activities as assigned by management.
- Perform general office duties such as filing, copying, faxing and mail.
- Perform other duties as may be assigned by management.
Minimum Requirements
- High school diploma or equivalent with 0 - 2 years of experience.
- Florida residency preferred.
- Florida Healthy Kids Program experience preferred.
- Bilingual proficiency in both English and Haitian Creole required.
Home Office Requirements:
- Desktop or Laptop that runs Windows, Mac, or Linux (no Chromebooks or tablets).
- OS for Windows - Current release of Windows 10 or newer.
- OS for Mac - Big Sur (11.0.1+); MacOS (10.14) or newer.
- OS for Linux - Ubuntu (18.04).
- Connectivity to the internet via either Wi-Fi or RJ-45 connection for wired network connection to home router (no mobile hotspots).
- Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net).
- USB plug and play wired headset with a microphone (no Bluetooth, AirPods or wireless gaming headsets).
- Must currently and permanently reside in the Continental US.
*
- Must have a camera
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but n...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: Not Specified
Posted: 2025-12-20 07:59:33
-
Description & Requirements
Maximus is currently hiring a remote Haitian Creole Bilingual Quality Assurance Administratorto support the Florida Healthy Kids (FL HK) program operations and ensure compliance with established standards and Florida healthcare policies.
In this role, you will be responsible for monitoring phone calls and completing back-office quality reviews to determine whether employees are meeting required performance, quality, and compliance standards.
You will also participate in special projects and program initiatives as needed and serve as backup support for the call center during periods of high volume or operational need.
The ideal candidate demonstrates strong attention to detail, excellent critical thinking and analytical skills, and the ability to accurately interpret and apply Florida healthcare policies.
This position requires a high level of organization, consistency, and accountability in a remote work environment.
Essential Duties and Responsibilities:
- Provide assistance to program clients with completion of paperwork and obtains employment verification documentation.
- Support case managers to obtain attendance documentation.
- Scan and log all client documentation in an accurate and timely manner.
- Ensure activities and processes are in compliance with both company QA standards and applicable contractual standards.
- Enter, transcribe, record, store, or maintain information in written, electronic and magnetic form relating to services, processes and quality systems.
- Coordinate review activities as assigned by management.
- Perform general office duties such as filing, copying, faxing and mail.
- Perform other duties as may be assigned by management.
Minimum Requirements
- High school diploma or equivalent with 0 - 2 years of experience.
- Florida residency preferred.
- Florida Healthy Kids Program experience preferred.
- Bilingual proficiency in both English and Haitian Creole required.
Home Office Requirements:
- Desktop or Laptop that runs Windows, Mac, or Linux (no Chromebooks or tablets).
- OS for Windows - Current release of Windows 10 or newer.
- OS for Mac - Big Sur (11.0.1+); MacOS (10.14) or newer.
- OS for Linux - Ubuntu (18.04).
- Connectivity to the internet via either Wi-Fi or RJ-45 connection for wired network connection to home router (no mobile hotspots).
- Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net).
- USB plug and play wired headset with a microphone (no Bluetooth, AirPods or wireless gaming headsets).
- Must currently and permanently reside in the Continental US.
*
- Must have a camera
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but n...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: Not Specified
Posted: 2025-12-20 07:59:32
-
Description & Requirements
Maximus is currently hiring a remote Haitian Creole Bilingual Quality Assurance Administratorto support the Florida Healthy Kids (FL HK) program operations and ensure compliance with established standards and Florida healthcare policies.
In this role, you will be responsible for monitoring phone calls and completing back-office quality reviews to determine whether employees are meeting required performance, quality, and compliance standards.
You will also participate in special projects and program initiatives as needed and serve as backup support for the call center during periods of high volume or operational need.
The ideal candidate demonstrates strong attention to detail, excellent critical thinking and analytical skills, and the ability to accurately interpret and apply Florida healthcare policies.
This position requires a high level of organization, consistency, and accountability in a remote work environment.
Essential Duties and Responsibilities:
- Provide assistance to program clients with completion of paperwork and obtains employment verification documentation.
- Support case managers to obtain attendance documentation.
- Scan and log all client documentation in an accurate and timely manner.
- Ensure activities and processes are in compliance with both company QA standards and applicable contractual standards.
- Enter, transcribe, record, store, or maintain information in written, electronic and magnetic form relating to services, processes and quality systems.
- Coordinate review activities as assigned by management.
- Perform general office duties such as filing, copying, faxing and mail.
- Perform other duties as may be assigned by management.
Minimum Requirements
- High school diploma or equivalent with 0 - 2 years of experience.
- Florida residency preferred.
- Florida Healthy Kids Program experience preferred.
- Bilingual proficiency in both English and Haitian Creole required.
Home Office Requirements:
- Desktop or Laptop that runs Windows, Mac, or Linux (no Chromebooks or tablets).
- OS for Windows - Current release of Windows 10 or newer.
- OS for Mac - Big Sur (11.0.1+); MacOS (10.14) or newer.
- OS for Linux - Ubuntu (18.04).
- Connectivity to the internet via either Wi-Fi or RJ-45 connection for wired network connection to home router (no mobile hotspots).
- Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net).
- USB plug and play wired headset with a microphone (no Bluetooth, AirPods or wireless gaming headsets).
- Must currently and permanently reside in the Continental US.
*
- Must have a camera
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but n...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: Not Specified
Posted: 2025-12-20 07:59:31
-
Description & Requirements
Maximus is currently hiring a remote Haitian Creole Bilingual Quality Assurance Administratorto support the Florida Healthy Kids (FL HK) program operations and ensure compliance with established standards and Florida healthcare policies.
In this role, you will be responsible for monitoring phone calls and completing back-office quality reviews to determine whether employees are meeting required performance, quality, and compliance standards.
You will also participate in special projects and program initiatives as needed and serve as backup support for the call center during periods of high volume or operational need.
The ideal candidate demonstrates strong attention to detail, excellent critical thinking and analytical skills, and the ability to accurately interpret and apply Florida healthcare policies.
This position requires a high level of organization, consistency, and accountability in a remote work environment.
Essential Duties and Responsibilities:
- Provide assistance to program clients with completion of paperwork and obtains employment verification documentation.
- Support case managers to obtain attendance documentation.
- Scan and log all client documentation in an accurate and timely manner.
- Ensure activities and processes are in compliance with both company QA standards and applicable contractual standards.
- Enter, transcribe, record, store, or maintain information in written, electronic and magnetic form relating to services, processes and quality systems.
- Coordinate review activities as assigned by management.
- Perform general office duties such as filing, copying, faxing and mail.
- Perform other duties as may be assigned by management.
Minimum Requirements
- High school diploma or equivalent with 0 - 2 years of experience.
- Florida residency preferred.
- Florida Healthy Kids Program experience preferred.
- Bilingual proficiency in both English and Haitian Creole required.
Home Office Requirements:
- Desktop or Laptop that runs Windows, Mac, or Linux (no Chromebooks or tablets).
- OS for Windows - Current release of Windows 10 or newer.
- OS for Mac - Big Sur (11.0.1+); MacOS (10.14) or newer.
- OS for Linux - Ubuntu (18.04).
- Connectivity to the internet via either Wi-Fi or RJ-45 connection for wired network connection to home router (no mobile hotspots).
- Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net).
- USB plug and play wired headset with a microphone (no Bluetooth, AirPods or wireless gaming headsets).
- Must currently and permanently reside in the Continental US.
*
- Must have a camera
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but n...
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: Not Specified
Posted: 2025-12-20 07:59:30
-
Description & Requirements
We have 2 fantastic opportunities for you to join us as a Safeguarding & Therapeutic Lead supporting one of our charities, CALM.
Shifts will be 16:30 - 00:30 working 5/7 shifts per week Monday-Sunday.
Working hours could change so you need to be flexible.
The role is also home based.
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
As a CALM Safeguarding & Therapeutic Lead you will ensure that the helpline operates in compliance with safeguarding legislation and best practices.
You will ensure the emotional wellbeing for helpline staff and managers.
This role will ensure safeguarding practice is robust, consistent, and effectively implemented to protect individuals in mental health crisis.
You will also be responsible for implementing staff emotional wellbeing strategies to ensure the workforce remain resilient.
More about what you will do
• Provide support, advice and debrief to staff on safeguarding and emotional wellbeing, promoting a culture of vigilance and responsibility.
• Lead on all safeguarding matters, ensuring the helpline's policies and procedures are up-to-date and effectively implemented.
• Act as the main point of contact for safeguarding issues, liaising with external agencies, including emergency services.
• Identifying trends and risks including mitigation strategies and liaising with line managers.
• Develop and deliver safeguarding training for staff and ensuring they are equipped to identify and respond to safeguarding concerns.
• Have experience in managing vicarious trauma and the impact on employees.
• Monitor safeguarding practices and produce regular reports for management and customers.
Supporting with client presentations and updates (QBR's /EOY's).
• Work alongside Quality Assurance and training team to identify challenges and opportunities for improvement.
Qualifications & Experience
* Therapeutic qualification (counselling, psychotherapist, psychologist)
* Evidence of knowledge in safeguarding (e.g., Level 3 Safeguarding)
* Significant experience in a safeguarding role within mental health, preferably within a helpline or similar setting
* Experience of coaching and developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Experience using data to influence and drive change
* Willingness to work flexibly at short notice including weekends and evenings
* Ability to build strong relationships whilst working remotely, with s...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2025-12-20 07:59:29
-
Description & Requirements
We have 2 fantastic opportunities for you to join us as a Safeguarding & Therapeutic Lead supporting one of our charities, CALM.
Shifts will be 16:30 - 00:30 working 5/7 shifts per week Monday-Sunday.
Working hours could change so you need to be flexible.
The role is also home based.
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
As a CALM Safeguarding & Therapeutic Lead you will ensure that the helpline operates in compliance with safeguarding legislation and best practices.
You will ensure the emotional wellbeing for helpline staff and managers.
This role will ensure safeguarding practice is robust, consistent, and effectively implemented to protect individuals in mental health crisis.
You will also be responsible for implementing staff emotional wellbeing strategies to ensure the workforce remain resilient.
More about what you will do
• Provide support, advice and debrief to staff on safeguarding and emotional wellbeing, promoting a culture of vigilance and responsibility.
• Lead on all safeguarding matters, ensuring the helpline's policies and procedures are up-to-date and effectively implemented.
• Act as the main point of contact for safeguarding issues, liaising with external agencies, including emergency services.
• Identifying trends and risks including mitigation strategies and liaising with line managers.
• Develop and deliver safeguarding training for staff and ensuring they are equipped to identify and respond to safeguarding concerns.
• Have experience in managing vicarious trauma and the impact on employees.
• Monitor safeguarding practices and produce regular reports for management and customers.
Supporting with client presentations and updates (QBR's /EOY's).
• Work alongside Quality Assurance and training team to identify challenges and opportunities for improvement.
Qualifications & Experience
* Therapeutic qualification (counselling, psychotherapist, psychologist)
* Evidence of knowledge in safeguarding (e.g., Level 3 Safeguarding)
* Significant experience in a safeguarding role within mental health, preferably within a helpline or similar setting
* Experience of coaching and developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Experience using data to influence and drive change
* Willingness to work flexibly at short notice including weekends and evenings
* Ability to build strong relationships whilst working remotely, with s...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2025-12-20 07:59:28
-
Description & Requirements
We have 2 fantastic opportunities for you to join us as a Safeguarding & Therapeutic Lead supporting one of our charities, CALM.
Shifts will be 16:30 - 00:30 working 5/7 shifts per week Monday-Sunday.
Working hours could change so you need to be flexible.
The role is also home based.
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
As a CALM Safeguarding & Therapeutic Lead you will ensure that the helpline operates in compliance with safeguarding legislation and best practices.
You will ensure the emotional wellbeing for helpline staff and managers.
This role will ensure safeguarding practice is robust, consistent, and effectively implemented to protect individuals in mental health crisis.
You will also be responsible for implementing staff emotional wellbeing strategies to ensure the workforce remain resilient.
More about what you will do
• Provide support, advice and debrief to staff on safeguarding and emotional wellbeing, promoting a culture of vigilance and responsibility.
• Lead on all safeguarding matters, ensuring the helpline's policies and procedures are up-to-date and effectively implemented.
• Act as the main point of contact for safeguarding issues, liaising with external agencies, including emergency services.
• Identifying trends and risks including mitigation strategies and liaising with line managers.
• Develop and deliver safeguarding training for staff and ensuring they are equipped to identify and respond to safeguarding concerns.
• Have experience in managing vicarious trauma and the impact on employees.
• Monitor safeguarding practices and produce regular reports for management and customers.
Supporting with client presentations and updates (QBR's /EOY's).
• Work alongside Quality Assurance and training team to identify challenges and opportunities for improvement.
Qualifications & Experience
* Therapeutic qualification (counselling, psychotherapist, psychologist)
* Evidence of knowledge in safeguarding (e.g., Level 3 Safeguarding)
* Significant experience in a safeguarding role within mental health, preferably within a helpline or similar setting
* Experience of coaching and developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Experience using data to influence and drive change
* Willingness to work flexibly at short notice including weekends and evenings
* Ability to build strong relationships whilst working remotely, with s...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2025-12-20 07:59:28
-
Description & Requirements
We have 2 fantastic opportunities for you to join us as a Safeguarding & Therapeutic Lead supporting one of our charities, CALM.
Shifts will be 16:30 - 00:30 working 5/7 shifts per week Monday-Sunday.
Working hours could change so you need to be flexible.
The role is also home based.
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
As a CALM Safeguarding & Therapeutic Lead you will ensure that the helpline operates in compliance with safeguarding legislation and best practices.
You will ensure the emotional wellbeing for helpline staff and managers.
This role will ensure safeguarding practice is robust, consistent, and effectively implemented to protect individuals in mental health crisis.
You will also be responsible for implementing staff emotional wellbeing strategies to ensure the workforce remain resilient.
More about what you will do
• Provide support, advice and debrief to staff on safeguarding and emotional wellbeing, promoting a culture of vigilance and responsibility.
• Lead on all safeguarding matters, ensuring the helpline's policies and procedures are up-to-date and effectively implemented.
• Act as the main point of contact for safeguarding issues, liaising with external agencies, including emergency services.
• Identifying trends and risks including mitigation strategies and liaising with line managers.
• Develop and deliver safeguarding training for staff and ensuring they are equipped to identify and respond to safeguarding concerns.
• Have experience in managing vicarious trauma and the impact on employees.
• Monitor safeguarding practices and produce regular reports for management and customers.
Supporting with client presentations and updates (QBR's /EOY's).
• Work alongside Quality Assurance and training team to identify challenges and opportunities for improvement.
Qualifications & Experience
* Therapeutic qualification (counselling, psychotherapist, psychologist)
* Evidence of knowledge in safeguarding (e.g., Level 3 Safeguarding)
* Significant experience in a safeguarding role within mental health, preferably within a helpline or similar setting
* Experience of coaching and developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Experience using data to influence and drive change
* Willingness to work flexibly at short notice including weekends and evenings
* Ability to build strong relationships whilst working remotely, with s...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2025-12-20 07:59:27
-
Description & Requirements
Maximus is currently hiring a remote Haitian Creole Bilingual Quality Assurance Administratorto support the Florida Healthy Kids (FL HK) program operations and ensure compliance with established standards and Florida healthcare policies.
In this role, you will be responsible for monitoring phone calls and completing back-office quality reviews to determine whether employees are meeting required performance, quality, and compliance standards.
You will also participate in special projects and program initiatives as needed and serve as backup support for the call center during periods of high volume or operational need.
The ideal candidate demonstrates strong attention to detail, excellent critical thinking and analytical skills, and the ability to accurately interpret and apply Florida healthcare policies.
This position requires a high level of organization, consistency, and accountability in a remote work environment.
Essential Duties and Responsibilities:
- Provide assistance to program clients with completion of paperwork and obtains employment verification documentation.
- Support case managers to obtain attendance documentation.
- Scan and log all client documentation in an accurate and timely manner.
- Ensure activities and processes are in compliance with both company QA standards and applicable contractual standards.
- Enter, transcribe, record, store, or maintain information in written, electronic and magnetic form relating to services, processes and quality systems.
- Coordinate review activities as assigned by management.
- Perform general office duties such as filing, copying, faxing and mail.
- Perform other duties as may be assigned by management.
Minimum Requirements
- High school diploma or equivalent with 0 - 2 years of experience.
- Florida residency preferred.
- Florida Healthy Kids Program experience preferred.
- Bilingual proficiency in both English and Haitian Creole required.
Home Office Requirements:
- Desktop or Laptop that runs Windows, Mac, or Linux (no Chromebooks or tablets).
- OS for Windows - Current release of Windows 10 or newer.
- OS for Mac - Big Sur (11.0.1+); MacOS (10.14) or newer.
- OS for Linux - Ubuntu (18.04).
- Connectivity to the internet via either Wi-Fi or RJ-45 connection for wired network connection to home router (no mobile hotspots).
- Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net).
- USB plug and play wired headset with a microphone (no Bluetooth, AirPods or wireless gaming headsets).
- Must currently and permanently reside in the Continental US.
*
- Must have a camera
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but n...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: Not Specified
Posted: 2025-12-20 07:59:26
-
Description & Requirements
We have 2 fantastic opportunities for you to join us as a Safeguarding & Therapeutic Lead supporting one of our charities, CALM.
Shifts will be 16:30 - 00:30 working 5/7 shifts per week Monday-Sunday.
Working hours could change so you need to be flexible.
The role is also home based.
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
As a CALM Safeguarding & Therapeutic Lead you will ensure that the helpline operates in compliance with safeguarding legislation and best practices.
You will ensure the emotional wellbeing for helpline staff and managers.
This role will ensure safeguarding practice is robust, consistent, and effectively implemented to protect individuals in mental health crisis.
You will also be responsible for implementing staff emotional wellbeing strategies to ensure the workforce remain resilient.
More about what you will do
• Provide support, advice and debrief to staff on safeguarding and emotional wellbeing, promoting a culture of vigilance and responsibility.
• Lead on all safeguarding matters, ensuring the helpline's policies and procedures are up-to-date and effectively implemented.
• Act as the main point of contact for safeguarding issues, liaising with external agencies, including emergency services.
• Identifying trends and risks including mitigation strategies and liaising with line managers.
• Develop and deliver safeguarding training for staff and ensuring they are equipped to identify and respond to safeguarding concerns.
• Have experience in managing vicarious trauma and the impact on employees.
• Monitor safeguarding practices and produce regular reports for management and customers.
Supporting with client presentations and updates (QBR's /EOY's).
• Work alongside Quality Assurance and training team to identify challenges and opportunities for improvement.
Qualifications & Experience
* Therapeutic qualification (counselling, psychotherapist, psychologist)
* Evidence of knowledge in safeguarding (e.g., Level 3 Safeguarding)
* Significant experience in a safeguarding role within mental health, preferably within a helpline or similar setting
* Experience of coaching and developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Experience using data to influence and drive change
* Willingness to work flexibly at short notice including weekends and evenings
* Ability to build strong relationships whilst working remotely, with s...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2025-12-20 07:59:25
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Description & Requirements
We have 2 fantastic opportunities for you to join us as a Safeguarding & Therapeutic Lead supporting one of our charities, CALM.
Shifts will be 16:30 - 00:30 working 5/7 shifts per week Monday-Sunday.
Working hours could change so you need to be flexible.
The role is also home based.
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
As a CALM Safeguarding & Therapeutic Lead you will ensure that the helpline operates in compliance with safeguarding legislation and best practices.
You will ensure the emotional wellbeing for helpline staff and managers.
This role will ensure safeguarding practice is robust, consistent, and effectively implemented to protect individuals in mental health crisis.
You will also be responsible for implementing staff emotional wellbeing strategies to ensure the workforce remain resilient.
More about what you will do
• Provide support, advice and debrief to staff on safeguarding and emotional wellbeing, promoting a culture of vigilance and responsibility.
• Lead on all safeguarding matters, ensuring the helpline's policies and procedures are up-to-date and effectively implemented.
• Act as the main point of contact for safeguarding issues, liaising with external agencies, including emergency services.
• Identifying trends and risks including mitigation strategies and liaising with line managers.
• Develop and deliver safeguarding training for staff and ensuring they are equipped to identify and respond to safeguarding concerns.
• Have experience in managing vicarious trauma and the impact on employees.
• Monitor safeguarding practices and produce regular reports for management and customers.
Supporting with client presentations and updates (QBR's /EOY's).
• Work alongside Quality Assurance and training team to identify challenges and opportunities for improvement.
Qualifications & Experience
* Therapeutic qualification (counselling, psychotherapist, psychologist)
* Evidence of knowledge in safeguarding (e.g., Level 3 Safeguarding)
* Significant experience in a safeguarding role within mental health, preferably within a helpline or similar setting
* Experience of coaching and developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Experience using data to influence and drive change
* Willingness to work flexibly at short notice including weekends and evenings
* Ability to build strong relationships whilst working remotely, with s...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2025-12-20 07:59:24
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Description & Requirements
We have 2 fantastic opportunities for you to join us as a Safeguarding & Therapeutic Lead supporting one of our charities, CALM.
Shifts will be 16:30 - 00:30 working 5/7 shifts per week Monday-Sunday.
Working hours could change so you need to be flexible.
The role is also home based.
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
As a CALM Safeguarding & Therapeutic Lead you will ensure that the helpline operates in compliance with safeguarding legislation and best practices.
You will ensure the emotional wellbeing for helpline staff and managers.
This role will ensure safeguarding practice is robust, consistent, and effectively implemented to protect individuals in mental health crisis.
You will also be responsible for implementing staff emotional wellbeing strategies to ensure the workforce remain resilient.
More about what you will do
• Provide support, advice and debrief to staff on safeguarding and emotional wellbeing, promoting a culture of vigilance and responsibility.
• Lead on all safeguarding matters, ensuring the helpline's policies and procedures are up-to-date and effectively implemented.
• Act as the main point of contact for safeguarding issues, liaising with external agencies, including emergency services.
• Identifying trends and risks including mitigation strategies and liaising with line managers.
• Develop and deliver safeguarding training for staff and ensuring they are equipped to identify and respond to safeguarding concerns.
• Have experience in managing vicarious trauma and the impact on employees.
• Monitor safeguarding practices and produce regular reports for management and customers.
Supporting with client presentations and updates (QBR's /EOY's).
• Work alongside Quality Assurance and training team to identify challenges and opportunities for improvement.
Qualifications & Experience
* Therapeutic qualification (counselling, psychotherapist, psychologist)
* Evidence of knowledge in safeguarding (e.g., Level 3 Safeguarding)
* Significant experience in a safeguarding role within mental health, preferably within a helpline or similar setting
* Experience of coaching and developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Experience using data to influence and drive change
* Willingness to work flexibly at short notice including weekends and evenings
* Ability to build strong relationships whilst working remotely, with s...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2025-12-20 07:59:23
-
Description & Requirements
We have 2 fantastic opportunities for you to join us as a Safeguarding & Therapeutic Lead supporting one of our charities, CALM.
Shifts will be 16:30 - 00:30 working 5/7 shifts per week Monday-Sunday.
Working hours could change so you need to be flexible.
The role is also home based.
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
As a CALM Safeguarding & Therapeutic Lead you will ensure that the helpline operates in compliance with safeguarding legislation and best practices.
You will ensure the emotional wellbeing for helpline staff and managers.
This role will ensure safeguarding practice is robust, consistent, and effectively implemented to protect individuals in mental health crisis.
You will also be responsible for implementing staff emotional wellbeing strategies to ensure the workforce remain resilient.
More about what you will do
• Provide support, advice and debrief to staff on safeguarding and emotional wellbeing, promoting a culture of vigilance and responsibility.
• Lead on all safeguarding matters, ensuring the helpline's policies and procedures are up-to-date and effectively implemented.
• Act as the main point of contact for safeguarding issues, liaising with external agencies, including emergency services.
• Identifying trends and risks including mitigation strategies and liaising with line managers.
• Develop and deliver safeguarding training for staff and ensuring they are equipped to identify and respond to safeguarding concerns.
• Have experience in managing vicarious trauma and the impact on employees.
• Monitor safeguarding practices and produce regular reports for management and customers.
Supporting with client presentations and updates (QBR's /EOY's).
• Work alongside Quality Assurance and training team to identify challenges and opportunities for improvement.
Qualifications & Experience
* Therapeutic qualification (counselling, psychotherapist, psychologist)
* Evidence of knowledge in safeguarding (e.g., Level 3 Safeguarding)
* Significant experience in a safeguarding role within mental health, preferably within a helpline or similar setting
* Experience of coaching and developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Experience using data to influence and drive change
* Willingness to work flexibly at short notice including weekends and evenings
* Ability to build strong relationships whilst working remotely, with s...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2025-12-20 07:59:23
-
Description & Requirements
We have 2 fantastic opportunities for you to join us as a Safeguarding & Therapeutic Lead supporting one of our charities, CALM.
Shifts will be 16:30 - 00:30 working 5/7 shifts per week Monday-Sunday.
Working hours could change so you need to be flexible.
The role is also home based.
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
As a CALM Safeguarding & Therapeutic Lead you will ensure that the helpline operates in compliance with safeguarding legislation and best practices.
You will ensure the emotional wellbeing for helpline staff and managers.
This role will ensure safeguarding practice is robust, consistent, and effectively implemented to protect individuals in mental health crisis.
You will also be responsible for implementing staff emotional wellbeing strategies to ensure the workforce remain resilient.
More about what you will do
• Provide support, advice and debrief to staff on safeguarding and emotional wellbeing, promoting a culture of vigilance and responsibility.
• Lead on all safeguarding matters, ensuring the helpline's policies and procedures are up-to-date and effectively implemented.
• Act as the main point of contact for safeguarding issues, liaising with external agencies, including emergency services.
• Identifying trends and risks including mitigation strategies and liaising with line managers.
• Develop and deliver safeguarding training for staff and ensuring they are equipped to identify and respond to safeguarding concerns.
• Have experience in managing vicarious trauma and the impact on employees.
• Monitor safeguarding practices and produce regular reports for management and customers.
Supporting with client presentations and updates (QBR's /EOY's).
• Work alongside Quality Assurance and training team to identify challenges and opportunities for improvement.
Qualifications & Experience
* Therapeutic qualification (counselling, psychotherapist, psychologist)
* Evidence of knowledge in safeguarding (e.g., Level 3 Safeguarding)
* Significant experience in a safeguarding role within mental health, preferably within a helpline or similar setting
* Experience of coaching and developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Experience using data to influence and drive change
* Willingness to work flexibly at short notice including weekends and evenings
* Ability to build strong relationships whilst working remotely, with s...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2025-12-20 07:59:22
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Description & Requirements
We have 2 fantastic opportunities for you to join us as a Safeguarding & Therapeutic Lead supporting one of our charities, CALM.
Shifts will be 16:30 - 00:30 working 5/7 shifts per week Monday-Sunday.
Working hours could change so you need to be flexible.
The role is also home based.
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
As a CALM Safeguarding & Therapeutic Lead you will ensure that the helpline operates in compliance with safeguarding legislation and best practices.
You will ensure the emotional wellbeing for helpline staff and managers.
This role will ensure safeguarding practice is robust, consistent, and effectively implemented to protect individuals in mental health crisis.
You will also be responsible for implementing staff emotional wellbeing strategies to ensure the workforce remain resilient.
More about what you will do
• Provide support, advice and debrief to staff on safeguarding and emotional wellbeing, promoting a culture of vigilance and responsibility.
• Lead on all safeguarding matters, ensuring the helpline's policies and procedures are up-to-date and effectively implemented.
• Act as the main point of contact for safeguarding issues, liaising with external agencies, including emergency services.
• Identifying trends and risks including mitigation strategies and liaising with line managers.
• Develop and deliver safeguarding training for staff and ensuring they are equipped to identify and respond to safeguarding concerns.
• Have experience in managing vicarious trauma and the impact on employees.
• Monitor safeguarding practices and produce regular reports for management and customers.
Supporting with client presentations and updates (QBR's /EOY's).
• Work alongside Quality Assurance and training team to identify challenges and opportunities for improvement.
Qualifications & Experience
* Therapeutic qualification (counselling, psychotherapist, psychologist)
* Evidence of knowledge in safeguarding (e.g., Level 3 Safeguarding)
* Significant experience in a safeguarding role within mental health, preferably within a helpline or similar setting
* Experience of coaching and developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Experience using data to influence and drive change
* Willingness to work flexibly at short notice including weekends and evenings
* Ability to build strong relationships whilst working remotely, with s...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2025-12-20 07:59:21
-
Description & Requirements
We have 2 fantastic opportunities for you to join us as a Safeguarding & Therapeutic Lead supporting one of our charities, CALM.
Shifts will be 16:30 - 00:30 working 5/7 shifts per week Monday-Sunday.
Working hours could change so you need to be flexible.
The role is also home based.
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
As a CALM Safeguarding & Therapeutic Lead you will ensure that the helpline operates in compliance with safeguarding legislation and best practices.
You will ensure the emotional wellbeing for helpline staff and managers.
This role will ensure safeguarding practice is robust, consistent, and effectively implemented to protect individuals in mental health crisis.
You will also be responsible for implementing staff emotional wellbeing strategies to ensure the workforce remain resilient.
More about what you will do
• Provide support, advice and debrief to staff on safeguarding and emotional wellbeing, promoting a culture of vigilance and responsibility.
• Lead on all safeguarding matters, ensuring the helpline's policies and procedures are up-to-date and effectively implemented.
• Act as the main point of contact for safeguarding issues, liaising with external agencies, including emergency services.
• Identifying trends and risks including mitigation strategies and liaising with line managers.
• Develop and deliver safeguarding training for staff and ensuring they are equipped to identify and respond to safeguarding concerns.
• Have experience in managing vicarious trauma and the impact on employees.
• Monitor safeguarding practices and produce regular reports for management and customers.
Supporting with client presentations and updates (QBR's /EOY's).
• Work alongside Quality Assurance and training team to identify challenges and opportunities for improvement.
Qualifications & Experience
* Therapeutic qualification (counselling, psychotherapist, psychologist)
* Evidence of knowledge in safeguarding (e.g., Level 3 Safeguarding)
* Significant experience in a safeguarding role within mental health, preferably within a helpline or similar setting
* Experience of coaching and developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Experience using data to influence and drive change
* Willingness to work flexibly at short notice including weekends and evenings
* Ability to build strong relationships whilst working remotely, with s...
....Read more...
Type: Permanent Location: Lubbock, US-TX
Salary / Rate: Not Specified
Posted: 2025-12-20 07:59:20
-
Description & Requirements
We have 2 fantastic opportunities for you to join us as a Safeguarding & Therapeutic Lead supporting one of our charities, CALM.
Shifts will be 16:30 - 00:30 working 5/7 shifts per week Monday-Sunday.
Working hours could change so you need to be flexible.
The role is also home based.
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
As a CALM Safeguarding & Therapeutic Lead you will ensure that the helpline operates in compliance with safeguarding legislation and best practices.
You will ensure the emotional wellbeing for helpline staff and managers.
This role will ensure safeguarding practice is robust, consistent, and effectively implemented to protect individuals in mental health crisis.
You will also be responsible for implementing staff emotional wellbeing strategies to ensure the workforce remain resilient.
More about what you will do
• Provide support, advice and debrief to staff on safeguarding and emotional wellbeing, promoting a culture of vigilance and responsibility.
• Lead on all safeguarding matters, ensuring the helpline's policies and procedures are up-to-date and effectively implemented.
• Act as the main point of contact for safeguarding issues, liaising with external agencies, including emergency services.
• Identifying trends and risks including mitigation strategies and liaising with line managers.
• Develop and deliver safeguarding training for staff and ensuring they are equipped to identify and respond to safeguarding concerns.
• Have experience in managing vicarious trauma and the impact on employees.
• Monitor safeguarding practices and produce regular reports for management and customers.
Supporting with client presentations and updates (QBR's /EOY's).
• Work alongside Quality Assurance and training team to identify challenges and opportunities for improvement.
Qualifications & Experience
* Therapeutic qualification (counselling, psychotherapist, psychologist)
* Evidence of knowledge in safeguarding (e.g., Level 3 Safeguarding)
* Significant experience in a safeguarding role within mental health, preferably within a helpline or similar setting
* Experience of coaching and developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Experience using data to influence and drive change
* Willingness to work flexibly at short notice including weekends and evenings
* Ability to build strong relationships whilst working remotely, with s...
....Read more...
Type: Permanent Location: St. George, US-UT
Salary / Rate: Not Specified
Posted: 2025-12-20 07:59:19
-
Description & Requirements
We have 2 fantastic opportunities for you to join us as a Safeguarding & Therapeutic Lead supporting one of our charities, CALM.
Shifts will be 16:30 - 00:30 working 5/7 shifts per week Monday-Sunday.
Working hours could change so you need to be flexible.
The role is also home based.
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
As a CALM Safeguarding & Therapeutic Lead you will ensure that the helpline operates in compliance with safeguarding legislation and best practices.
You will ensure the emotional wellbeing for helpline staff and managers.
This role will ensure safeguarding practice is robust, consistent, and effectively implemented to protect individuals in mental health crisis.
You will also be responsible for implementing staff emotional wellbeing strategies to ensure the workforce remain resilient.
More about what you will do
• Provide support, advice and debrief to staff on safeguarding and emotional wellbeing, promoting a culture of vigilance and responsibility.
• Lead on all safeguarding matters, ensuring the helpline's policies and procedures are up-to-date and effectively implemented.
• Act as the main point of contact for safeguarding issues, liaising with external agencies, including emergency services.
• Identifying trends and risks including mitigation strategies and liaising with line managers.
• Develop and deliver safeguarding training for staff and ensuring they are equipped to identify and respond to safeguarding concerns.
• Have experience in managing vicarious trauma and the impact on employees.
• Monitor safeguarding practices and produce regular reports for management and customers.
Supporting with client presentations and updates (QBR's /EOY's).
• Work alongside Quality Assurance and training team to identify challenges and opportunities for improvement.
Qualifications & Experience
* Therapeutic qualification (counselling, psychotherapist, psychologist)
* Evidence of knowledge in safeguarding (e.g., Level 3 Safeguarding)
* Significant experience in a safeguarding role within mental health, preferably within a helpline or similar setting
* Experience of coaching and developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Experience using data to influence and drive change
* Willingness to work flexibly at short notice including weekends and evenings
* Ability to build strong relationships whilst working remotely, with s...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: Not Specified
Posted: 2025-12-20 07:59:19
-
Description & Requirements
We have 2 fantastic opportunities for you to join us as a Safeguarding & Therapeutic Lead supporting one of our charities, CALM.
Shifts will be 16:30 - 00:30 working 5/7 shifts per week Monday-Sunday.
Working hours could change so you need to be flexible.
The role is also home based.
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
As a CALM Safeguarding & Therapeutic Lead you will ensure that the helpline operates in compliance with safeguarding legislation and best practices.
You will ensure the emotional wellbeing for helpline staff and managers.
This role will ensure safeguarding practice is robust, consistent, and effectively implemented to protect individuals in mental health crisis.
You will also be responsible for implementing staff emotional wellbeing strategies to ensure the workforce remain resilient.
More about what you will do
• Provide support, advice and debrief to staff on safeguarding and emotional wellbeing, promoting a culture of vigilance and responsibility.
• Lead on all safeguarding matters, ensuring the helpline's policies and procedures are up-to-date and effectively implemented.
• Act as the main point of contact for safeguarding issues, liaising with external agencies, including emergency services.
• Identifying trends and risks including mitigation strategies and liaising with line managers.
• Develop and deliver safeguarding training for staff and ensuring they are equipped to identify and respond to safeguarding concerns.
• Have experience in managing vicarious trauma and the impact on employees.
• Monitor safeguarding practices and produce regular reports for management and customers.
Supporting with client presentations and updates (QBR's /EOY's).
• Work alongside Quality Assurance and training team to identify challenges and opportunities for improvement.
Qualifications & Experience
* Therapeutic qualification (counselling, psychotherapist, psychologist)
* Evidence of knowledge in safeguarding (e.g., Level 3 Safeguarding)
* Significant experience in a safeguarding role within mental health, preferably within a helpline or similar setting
* Experience of coaching and developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Experience using data to influence and drive change
* Willingness to work flexibly at short notice including weekends and evenings
* Ability to build strong relationships whilst working remotely, with s...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: Not Specified
Posted: 2025-12-20 07:59:18
-
Description & Requirements
We have 2 fantastic opportunities for you to join us as a Safeguarding & Therapeutic Lead supporting one of our charities, CALM.
Shifts will be 16:30 - 00:30 working 5/7 shifts per week Monday-Sunday.
Working hours could change so you need to be flexible.
The role is also home based.
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
As a CALM Safeguarding & Therapeutic Lead you will ensure that the helpline operates in compliance with safeguarding legislation and best practices.
You will ensure the emotional wellbeing for helpline staff and managers.
This role will ensure safeguarding practice is robust, consistent, and effectively implemented to protect individuals in mental health crisis.
You will also be responsible for implementing staff emotional wellbeing strategies to ensure the workforce remain resilient.
More about what you will do
• Provide support, advice and debrief to staff on safeguarding and emotional wellbeing, promoting a culture of vigilance and responsibility.
• Lead on all safeguarding matters, ensuring the helpline's policies and procedures are up-to-date and effectively implemented.
• Act as the main point of contact for safeguarding issues, liaising with external agencies, including emergency services.
• Identifying trends and risks including mitigation strategies and liaising with line managers.
• Develop and deliver safeguarding training for staff and ensuring they are equipped to identify and respond to safeguarding concerns.
• Have experience in managing vicarious trauma and the impact on employees.
• Monitor safeguarding practices and produce regular reports for management and customers.
Supporting with client presentations and updates (QBR's /EOY's).
• Work alongside Quality Assurance and training team to identify challenges and opportunities for improvement.
Qualifications & Experience
* Therapeutic qualification (counselling, psychotherapist, psychologist)
* Evidence of knowledge in safeguarding (e.g., Level 3 Safeguarding)
* Significant experience in a safeguarding role within mental health, preferably within a helpline or similar setting
* Experience of coaching and developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Experience using data to influence and drive change
* Willingness to work flexibly at short notice including weekends and evenings
* Ability to build strong relationships whilst working remotely, with s...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2025-12-20 07:59:17
-
Description & Requirements
We have 2 fantastic opportunities for you to join us as a Safeguarding & Therapeutic Lead supporting one of our charities, CALM.
Shifts will be 16:30 - 00:30 working 5/7 shifts per week Monday-Sunday.
Working hours could change so you need to be flexible.
The role is also home based.
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
As a CALM Safeguarding & Therapeutic Lead you will ensure that the helpline operates in compliance with safeguarding legislation and best practices.
You will ensure the emotional wellbeing for helpline staff and managers.
This role will ensure safeguarding practice is robust, consistent, and effectively implemented to protect individuals in mental health crisis.
You will also be responsible for implementing staff emotional wellbeing strategies to ensure the workforce remain resilient.
More about what you will do
• Provide support, advice and debrief to staff on safeguarding and emotional wellbeing, promoting a culture of vigilance and responsibility.
• Lead on all safeguarding matters, ensuring the helpline's policies and procedures are up-to-date and effectively implemented.
• Act as the main point of contact for safeguarding issues, liaising with external agencies, including emergency services.
• Identifying trends and risks including mitigation strategies and liaising with line managers.
• Develop and deliver safeguarding training for staff and ensuring they are equipped to identify and respond to safeguarding concerns.
• Have experience in managing vicarious trauma and the impact on employees.
• Monitor safeguarding practices and produce regular reports for management and customers.
Supporting with client presentations and updates (QBR's /EOY's).
• Work alongside Quality Assurance and training team to identify challenges and opportunities for improvement.
Qualifications & Experience
* Therapeutic qualification (counselling, psychotherapist, psychologist)
* Evidence of knowledge in safeguarding (e.g., Level 3 Safeguarding)
* Significant experience in a safeguarding role within mental health, preferably within a helpline or similar setting
* Experience of coaching and developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Experience using data to influence and drive change
* Willingness to work flexibly at short notice including weekends and evenings
* Ability to build strong relationships whilst working remotely, with s...
....Read more...
Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: Not Specified
Posted: 2025-12-20 07:59:16
-
Description & Requirements
We have 2 fantastic opportunities for you to join us as a Safeguarding & Therapeutic Lead supporting one of our charities, CALM.
Shifts will be 16:30 - 00:30 working 5/7 shifts per week Monday-Sunday.
Working hours could change so you need to be flexible.
The role is also home based.
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
As a CALM Safeguarding & Therapeutic Lead you will ensure that the helpline operates in compliance with safeguarding legislation and best practices.
You will ensure the emotional wellbeing for helpline staff and managers.
This role will ensure safeguarding practice is robust, consistent, and effectively implemented to protect individuals in mental health crisis.
You will also be responsible for implementing staff emotional wellbeing strategies to ensure the workforce remain resilient.
More about what you will do
• Provide support, advice and debrief to staff on safeguarding and emotional wellbeing, promoting a culture of vigilance and responsibility.
• Lead on all safeguarding matters, ensuring the helpline's policies and procedures are up-to-date and effectively implemented.
• Act as the main point of contact for safeguarding issues, liaising with external agencies, including emergency services.
• Identifying trends and risks including mitigation strategies and liaising with line managers.
• Develop and deliver safeguarding training for staff and ensuring they are equipped to identify and respond to safeguarding concerns.
• Have experience in managing vicarious trauma and the impact on employees.
• Monitor safeguarding practices and produce regular reports for management and customers.
Supporting with client presentations and updates (QBR's /EOY's).
• Work alongside Quality Assurance and training team to identify challenges and opportunities for improvement.
Qualifications & Experience
* Therapeutic qualification (counselling, psychotherapist, psychologist)
* Evidence of knowledge in safeguarding (e.g., Level 3 Safeguarding)
* Significant experience in a safeguarding role within mental health, preferably within a helpline or similar setting
* Experience of coaching and developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Experience using data to influence and drive change
* Willingness to work flexibly at short notice including weekends and evenings
* Ability to build strong relationships whilst working remotely, with s...
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Type: Permanent Location: San Antonio, US-TX
Salary / Rate: Not Specified
Posted: 2025-12-20 07:59:15
