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Description & Requirements
Maximus is looking for a Remote Call Center Quality Monitor in the Lawrence, KS area.
The Call Center Quality Monitor will evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings and provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs).
This is a seasonal, remote (work at home) position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
This position is fully remote; however, you must reside within 75 miles from the Maximus Lawrence, KS location.
You must be able to pick up and return your equipment at the Maximus Lawrence, KS location and you will also be required to go onsite to complete Federal clearance process/paperwork and obtain required fingerprints.
Equipment will be provided but must meet the remote position requirement provided below
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
" Evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings.
• Provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs)
• Effectively communicate clear, concise and balanced feedback via quality monitoring notes, providing agents a path to appropriate reference materials for additional guidance
• Notify Quality and Contact Center leadership of any egregious behavioral or performance issues identified during call monitoring
• Communicate trends identified during call monitoring that could affect Customer Service Representative performance, training, or the beneficiaries
• Review calls for Strategic Call Listening projects and capture data from ...
....Read more...
Type: Permanent Location: Savannah, US-GA
Salary / Rate: Not Specified
Posted: 2025-08-22 09:13:10
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Description & Requirements
Maximus is looking for a Remote Call Center Quality Monitor in the Lawrence, KS area.
The Call Center Quality Monitor will evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings and provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs).
This is a seasonal, remote (work at home) position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
This position is fully remote; however, you must reside within 75 miles from the Maximus Lawrence, KS location.
You must be able to pick up and return your equipment at the Maximus Lawrence, KS location and you will also be required to go onsite to complete Federal clearance process/paperwork and obtain required fingerprints.
Equipment will be provided but must meet the remote position requirement provided below
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
" Evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings.
• Provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs)
• Effectively communicate clear, concise and balanced feedback via quality monitoring notes, providing agents a path to appropriate reference materials for additional guidance
• Notify Quality and Contact Center leadership of any egregious behavioral or performance issues identified during call monitoring
• Communicate trends identified during call monitoring that could affect Customer Service Representative performance, training, or the beneficiaries
• Review calls for Strategic Call Listening projects and capture data from ...
....Read more...
Type: Permanent Location: Miami, US-FL
Salary / Rate: Not Specified
Posted: 2025-08-22 09:13:09
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Description & Requirements
Maximus is looking for a Remote Call Center Quality Monitor in the Lawrence, KS area.
The Call Center Quality Monitor will evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings and provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs).
This is a seasonal, remote (work at home) position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
This position is fully remote; however, you must reside within 75 miles from the Maximus Lawrence, KS location.
You must be able to pick up and return your equipment at the Maximus Lawrence, KS location and you will also be required to go onsite to complete Federal clearance process/paperwork and obtain required fingerprints.
Equipment will be provided but must meet the remote position requirement provided below
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
" Evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings.
• Provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs)
• Effectively communicate clear, concise and balanced feedback via quality monitoring notes, providing agents a path to appropriate reference materials for additional guidance
• Notify Quality and Contact Center leadership of any egregious behavioral or performance issues identified during call monitoring
• Communicate trends identified during call monitoring that could affect Customer Service Representative performance, training, or the beneficiaries
• Review calls for Strategic Call Listening projects and capture data from ...
....Read more...
Type: Permanent Location: Tallahassee, US-FL
Salary / Rate: Not Specified
Posted: 2025-08-22 09:13:08
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Description & Requirements
Maximus is looking for a Remote Call Center Quality Monitor in the Lawrence, KS area.
The Call Center Quality Monitor will evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings and provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs).
This is a seasonal, remote (work at home) position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
This position is fully remote; however, you must reside within 75 miles from the Maximus Lawrence, KS location.
You must be able to pick up and return your equipment at the Maximus Lawrence, KS location and you will also be required to go onsite to complete Federal clearance process/paperwork and obtain required fingerprints.
Equipment will be provided but must meet the remote position requirement provided below
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
" Evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings.
• Provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs)
• Effectively communicate clear, concise and balanced feedback via quality monitoring notes, providing agents a path to appropriate reference materials for additional guidance
• Notify Quality and Contact Center leadership of any egregious behavioral or performance issues identified during call monitoring
• Communicate trends identified during call monitoring that could affect Customer Service Representative performance, training, or the beneficiaries
• Review calls for Strategic Call Listening projects and capture data from ...
....Read more...
Type: Permanent Location: Tampa, US-FL
Salary / Rate: Not Specified
Posted: 2025-08-22 09:13:08
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Description & Requirements
Maximus is looking for a Remote Call Center Quality Monitor in the Lawrence, KS area.
The Call Center Quality Monitor will evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings and provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs).
This is a seasonal, remote (work at home) position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
This position is fully remote; however, you must reside within 75 miles from the Maximus Lawrence, KS location.
You must be able to pick up and return your equipment at the Maximus Lawrence, KS location and you will also be required to go onsite to complete Federal clearance process/paperwork and obtain required fingerprints.
Equipment will be provided but must meet the remote position requirement provided below
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
" Evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings.
• Provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs)
• Effectively communicate clear, concise and balanced feedback via quality monitoring notes, providing agents a path to appropriate reference materials for additional guidance
• Notify Quality and Contact Center leadership of any egregious behavioral or performance issues identified during call monitoring
• Communicate trends identified during call monitoring that could affect Customer Service Representative performance, training, or the beneficiaries
• Review calls for Strategic Call Listening projects and capture data from ...
....Read more...
Type: Permanent Location: Wilmington, US-DE
Salary / Rate: Not Specified
Posted: 2025-08-22 09:13:07
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Description & Requirements
Maximus is looking for a Remote Call Center Quality Monitor in the Lawrence, KS area.
The Call Center Quality Monitor will evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings and provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs).
This is a seasonal, remote (work at home) position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
This position is fully remote; however, you must reside within 75 miles from the Maximus Lawrence, KS location.
You must be able to pick up and return your equipment at the Maximus Lawrence, KS location and you will also be required to go onsite to complete Federal clearance process/paperwork and obtain required fingerprints.
Equipment will be provided but must meet the remote position requirement provided below
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
" Evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings.
• Provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs)
• Effectively communicate clear, concise and balanced feedback via quality monitoring notes, providing agents a path to appropriate reference materials for additional guidance
• Notify Quality and Contact Center leadership of any egregious behavioral or performance issues identified during call monitoring
• Communicate trends identified during call monitoring that could affect Customer Service Representative performance, training, or the beneficiaries
• Review calls for Strategic Call Listening projects and capture data from ...
....Read more...
Type: Permanent Location: Jacksonville, US-FL
Salary / Rate: Not Specified
Posted: 2025-08-22 09:13:06
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Description & Requirements
Maximus is looking for a Remote Call Center Quality Monitor in the Lawrence, KS area.
The Call Center Quality Monitor will evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings and provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs).
This is a seasonal, remote (work at home) position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
This position is fully remote; however, you must reside within 75 miles from the Maximus Lawrence, KS location.
You must be able to pick up and return your equipment at the Maximus Lawrence, KS location and you will also be required to go onsite to complete Federal clearance process/paperwork and obtain required fingerprints.
Equipment will be provided but must meet the remote position requirement provided below
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
" Evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings.
• Provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs)
• Effectively communicate clear, concise and balanced feedback via quality monitoring notes, providing agents a path to appropriate reference materials for additional guidance
• Notify Quality and Contact Center leadership of any egregious behavioral or performance issues identified during call monitoring
• Communicate trends identified during call monitoring that could affect Customer Service Representative performance, training, or the beneficiaries
• Review calls for Strategic Call Listening projects and capture data from ...
....Read more...
Type: Permanent Location: Dover, US-DE
Salary / Rate: Not Specified
Posted: 2025-08-22 09:13:05
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Description & Requirements
Maximus is looking for a Remote Call Center Quality Monitor in the Lawrence, KS area.
The Call Center Quality Monitor will evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings and provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs).
This is a seasonal, remote (work at home) position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
This position is fully remote; however, you must reside within 75 miles from the Maximus Lawrence, KS location.
You must be able to pick up and return your equipment at the Maximus Lawrence, KS location and you will also be required to go onsite to complete Federal clearance process/paperwork and obtain required fingerprints.
Equipment will be provided but must meet the remote position requirement provided below
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
" Evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings.
• Provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs)
• Effectively communicate clear, concise and balanced feedback via quality monitoring notes, providing agents a path to appropriate reference materials for additional guidance
• Notify Quality and Contact Center leadership of any egregious behavioral or performance issues identified during call monitoring
• Communicate trends identified during call monitoring that could affect Customer Service Representative performance, training, or the beneficiaries
• Review calls for Strategic Call Listening projects and capture data from ...
....Read more...
Type: Permanent Location: Denver, US-CO
Salary / Rate: Not Specified
Posted: 2025-08-22 09:13:04
-
Description & Requirements
Maximus is looking for a Remote Call Center Quality Monitor in the Lawrence, KS area.
The Call Center Quality Monitor will evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings and provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs).
This is a seasonal, remote (work at home) position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
This position is fully remote; however, you must reside within 75 miles from the Maximus Lawrence, KS location.
You must be able to pick up and return your equipment at the Maximus Lawrence, KS location and you will also be required to go onsite to complete Federal clearance process/paperwork and obtain required fingerprints.
Equipment will be provided but must meet the remote position requirement provided below
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
" Evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings.
• Provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs)
• Effectively communicate clear, concise and balanced feedback via quality monitoring notes, providing agents a path to appropriate reference materials for additional guidance
• Notify Quality and Contact Center leadership of any egregious behavioral or performance issues identified during call monitoring
• Communicate trends identified during call monitoring that could affect Customer Service Representative performance, training, or the beneficiaries
• Review calls for Strategic Call Listening projects and capture data from ...
....Read more...
Type: Permanent Location: San Francisco, US-CA
Salary / Rate: Not Specified
Posted: 2025-08-22 09:13:03
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Description & Requirements
Maximus is looking for a Remote Call Center Quality Monitor in the Lawrence, KS area.
The Call Center Quality Monitor will evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings and provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs).
This is a seasonal, remote (work at home) position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
This position is fully remote; however, you must reside within 75 miles from the Maximus Lawrence, KS location.
You must be able to pick up and return your equipment at the Maximus Lawrence, KS location and you will also be required to go onsite to complete Federal clearance process/paperwork and obtain required fingerprints.
Equipment will be provided but must meet the remote position requirement provided below
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
" Evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings.
• Provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs)
• Effectively communicate clear, concise and balanced feedback via quality monitoring notes, providing agents a path to appropriate reference materials for additional guidance
• Notify Quality and Contact Center leadership of any egregious behavioral or performance issues identified during call monitoring
• Communicate trends identified during call monitoring that could affect Customer Service Representative performance, training, or the beneficiaries
• Review calls for Strategic Call Listening projects and capture data from ...
....Read more...
Type: Permanent Location: Hartford, US-CT
Salary / Rate: Not Specified
Posted: 2025-08-22 09:13:02
-
Description & Requirements
Maximus is looking for a Remote Call Center Quality Monitor in the Lawrence, KS area.
The Call Center Quality Monitor will evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings and provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs).
This is a seasonal, remote (work at home) position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
This position is fully remote; however, you must reside within 75 miles from the Maximus Lawrence, KS location.
You must be able to pick up and return your equipment at the Maximus Lawrence, KS location and you will also be required to go onsite to complete Federal clearance process/paperwork and obtain required fingerprints.
Equipment will be provided but must meet the remote position requirement provided below
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
" Evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings.
• Provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs)
• Effectively communicate clear, concise and balanced feedback via quality monitoring notes, providing agents a path to appropriate reference materials for additional guidance
• Notify Quality and Contact Center leadership of any egregious behavioral or performance issues identified during call monitoring
• Communicate trends identified during call monitoring that could affect Customer Service Representative performance, training, or the beneficiaries
• Review calls for Strategic Call Listening projects and capture data from ...
....Read more...
Type: Permanent Location: Sacramento, US-CA
Salary / Rate: Not Specified
Posted: 2025-08-22 09:13:02
-
Description & Requirements
Maximus is looking for a Remote Call Center Quality Monitor in the Lawrence, KS area.
The Call Center Quality Monitor will evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings and provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs).
This is a seasonal, remote (work at home) position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
This position is fully remote; however, you must reside within 75 miles from the Maximus Lawrence, KS location.
You must be able to pick up and return your equipment at the Maximus Lawrence, KS location and you will also be required to go onsite to complete Federal clearance process/paperwork and obtain required fingerprints.
Equipment will be provided but must meet the remote position requirement provided below
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
" Evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings.
• Provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs)
• Effectively communicate clear, concise and balanced feedback via quality monitoring notes, providing agents a path to appropriate reference materials for additional guidance
• Notify Quality and Contact Center leadership of any egregious behavioral or performance issues identified during call monitoring
• Communicate trends identified during call monitoring that could affect Customer Service Representative performance, training, or the beneficiaries
• Review calls for Strategic Call Listening projects and capture data from ...
....Read more...
Type: Permanent Location: Colorado Springs, US-CO
Salary / Rate: Not Specified
Posted: 2025-08-22 09:13:01
-
Description & Requirements
Maximus is looking for a Remote Call Center Quality Monitor in the Lawrence, KS area.
The Call Center Quality Monitor will evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings and provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs).
This is a seasonal, remote (work at home) position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
This position is fully remote; however, you must reside within 75 miles from the Maximus Lawrence, KS location.
You must be able to pick up and return your equipment at the Maximus Lawrence, KS location and you will also be required to go onsite to complete Federal clearance process/paperwork and obtain required fingerprints.
Equipment will be provided but must meet the remote position requirement provided below
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
" Evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings.
• Provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs)
• Effectively communicate clear, concise and balanced feedback via quality monitoring notes, providing agents a path to appropriate reference materials for additional guidance
• Notify Quality and Contact Center leadership of any egregious behavioral or performance issues identified during call monitoring
• Communicate trends identified during call monitoring that could affect Customer Service Representative performance, training, or the beneficiaries
• Review calls for Strategic Call Listening projects and capture data from ...
....Read more...
Type: Permanent Location: Bridgeport, US-CT
Salary / Rate: Not Specified
Posted: 2025-08-22 09:13:00
-
Description & Requirements
Maximus is looking for a Remote Call Center Quality Monitor in the Lawrence, KS area.
The Call Center Quality Monitor will evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings and provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs).
This is a seasonal, remote (work at home) position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
This position is fully remote; however, you must reside within 75 miles from the Maximus Lawrence, KS location.
You must be able to pick up and return your equipment at the Maximus Lawrence, KS location and you will also be required to go onsite to complete Federal clearance process/paperwork and obtain required fingerprints.
Equipment will be provided but must meet the remote position requirement provided below
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
" Evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings.
• Provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs)
• Effectively communicate clear, concise and balanced feedback via quality monitoring notes, providing agents a path to appropriate reference materials for additional guidance
• Notify Quality and Contact Center leadership of any egregious behavioral or performance issues identified during call monitoring
• Communicate trends identified during call monitoring that could affect Customer Service Representative performance, training, or the beneficiaries
• Review calls for Strategic Call Listening projects and capture data from ...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2025-08-22 09:12:59
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Description & Requirements
Maximus is looking for a Remote Call Center Quality Monitor in the Lawrence, KS area.
The Call Center Quality Monitor will evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings and provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs).
This is a seasonal, remote (work at home) position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
This position is fully remote; however, you must reside within 75 miles from the Maximus Lawrence, KS location.
You must be able to pick up and return your equipment at the Maximus Lawrence, KS location and you will also be required to go onsite to complete Federal clearance process/paperwork and obtain required fingerprints.
Equipment will be provided but must meet the remote position requirement provided below
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
" Evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings.
• Provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs)
• Effectively communicate clear, concise and balanced feedback via quality monitoring notes, providing agents a path to appropriate reference materials for additional guidance
• Notify Quality and Contact Center leadership of any egregious behavioral or performance issues identified during call monitoring
• Communicate trends identified during call monitoring that could affect Customer Service Representative performance, training, or the beneficiaries
• Review calls for Strategic Call Listening projects and capture data from ...
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: Not Specified
Posted: 2025-08-22 09:12:58
-
Description & Requirements
Maximus is looking for a Remote Call Center Quality Monitor in the Lawrence, KS area.
The Call Center Quality Monitor will evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings and provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs).
This is a seasonal, remote (work at home) position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
This position is fully remote; however, you must reside within 75 miles from the Maximus Lawrence, KS location.
You must be able to pick up and return your equipment at the Maximus Lawrence, KS location and you will also be required to go onsite to complete Federal clearance process/paperwork and obtain required fingerprints.
Equipment will be provided but must meet the remote position requirement provided below
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
" Evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings.
• Provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs)
• Effectively communicate clear, concise and balanced feedback via quality monitoring notes, providing agents a path to appropriate reference materials for additional guidance
• Notify Quality and Contact Center leadership of any egregious behavioral or performance issues identified during call monitoring
• Communicate trends identified during call monitoring that could affect Customer Service Representative performance, training, or the beneficiaries
• Review calls for Strategic Call Listening projects and capture data from ...
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: Not Specified
Posted: 2025-08-22 09:12:57
-
Description & Requirements
Maximus is looking for a Remote Call Center Quality Monitor in the Lawrence, KS area.
The Call Center Quality Monitor will evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings and provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs).
This is a seasonal, remote (work at home) position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
This position is fully remote; however, you must reside within 75 miles from the Maximus Lawrence, KS location.
You must be able to pick up and return your equipment at the Maximus Lawrence, KS location and you will also be required to go onsite to complete Federal clearance process/paperwork and obtain required fingerprints.
Equipment will be provided but must meet the remote position requirement provided below
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
" Evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings.
• Provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs)
• Effectively communicate clear, concise and balanced feedback via quality monitoring notes, providing agents a path to appropriate reference materials for additional guidance
• Notify Quality and Contact Center leadership of any egregious behavioral or performance issues identified during call monitoring
• Communicate trends identified during call monitoring that could affect Customer Service Representative performance, training, or the beneficiaries
• Review calls for Strategic Call Listening projects and capture data from ...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: Not Specified
Posted: 2025-08-22 09:12:57
-
Description & Requirements
Maximus is looking for a Remote Call Center Quality Monitor in the Lawrence, KS area.
The Call Center Quality Monitor will evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings and provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs).
This is a seasonal, remote (work at home) position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
This position is fully remote; however, you must reside within 75 miles from the Maximus Lawrence, KS location.
You must be able to pick up and return your equipment at the Maximus Lawrence, KS location and you will also be required to go onsite to complete Federal clearance process/paperwork and obtain required fingerprints.
Equipment will be provided but must meet the remote position requirement provided below
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
" Evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings.
• Provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs)
• Effectively communicate clear, concise and balanced feedback via quality monitoring notes, providing agents a path to appropriate reference materials for additional guidance
• Notify Quality and Contact Center leadership of any egregious behavioral or performance issues identified during call monitoring
• Communicate trends identified during call monitoring that could affect Customer Service Representative performance, training, or the beneficiaries
• Review calls for Strategic Call Listening projects and capture data from ...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: Not Specified
Posted: 2025-08-22 09:12:56
-
Description & Requirements
Maximus is looking for a Remote Call Center Quality Monitor in the Lawrence, KS area.
The Call Center Quality Monitor will evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings and provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs).
This is a seasonal, remote (work at home) position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
This position is fully remote; however, you must reside within 75 miles from the Maximus Lawrence, KS location.
You must be able to pick up and return your equipment at the Maximus Lawrence, KS location and you will also be required to go onsite to complete Federal clearance process/paperwork and obtain required fingerprints.
Equipment will be provided but must meet the remote position requirement provided below
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
" Evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings.
• Provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs)
• Effectively communicate clear, concise and balanced feedback via quality monitoring notes, providing agents a path to appropriate reference materials for additional guidance
• Notify Quality and Contact Center leadership of any egregious behavioral or performance issues identified during call monitoring
• Communicate trends identified during call monitoring that could affect Customer Service Representative performance, training, or the beneficiaries
• Review calls for Strategic Call Listening projects and capture data from ...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: Not Specified
Posted: 2025-08-22 09:12:55
-
Description & Requirements
Maximus is looking for a Remote Call Center Quality Monitor in the Lawrence, KS area.
The Call Center Quality Monitor will evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings and provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs).
This is a seasonal, remote (work at home) position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
This position is fully remote; however, you must reside within 75 miles from the Maximus Lawrence, KS location.
You must be able to pick up and return your equipment at the Maximus Lawrence, KS location and you will also be required to go onsite to complete Federal clearance process/paperwork and obtain required fingerprints.
Equipment will be provided but must meet the remote position requirement provided below
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
" Evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings.
• Provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs)
• Effectively communicate clear, concise and balanced feedback via quality monitoring notes, providing agents a path to appropriate reference materials for additional guidance
• Notify Quality and Contact Center leadership of any egregious behavioral or performance issues identified during call monitoring
• Communicate trends identified during call monitoring that could affect Customer Service Representative performance, training, or the beneficiaries
• Review calls for Strategic Call Listening projects and capture data from ...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: Not Specified
Posted: 2025-08-22 09:12:54
-
Description & Requirements
Maximus is looking for a Remote Call Center Quality Monitor in the Lawrence, KS area.
The Call Center Quality Monitor will evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings and provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs).
This is a seasonal, remote (work at home) position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
This position is fully remote; however, you must reside within 75 miles from the Maximus Lawrence, KS location.
You must be able to pick up and return your equipment at the Maximus Lawrence, KS location and you will also be required to go onsite to complete Federal clearance process/paperwork and obtain required fingerprints.
Equipment will be provided but must meet the remote position requirement provided below
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
" Evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings.
• Provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs)
• Effectively communicate clear, concise and balanced feedback via quality monitoring notes, providing agents a path to appropriate reference materials for additional guidance
• Notify Quality and Contact Center leadership of any egregious behavioral or performance issues identified during call monitoring
• Communicate trends identified during call monitoring that could affect Customer Service Representative performance, training, or the beneficiaries
• Review calls for Strategic Call Listening projects and capture data from ...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: Not Specified
Posted: 2025-08-22 09:12:53
-
Description & Requirements
We are seeking a highly experienced and forward-thinking Senior Principal Architect to join our Ai Engineering & Delivery team.
This role is ideal for someone who thrives at the intersection of deep technical expertise, customer-facing collaboration, and solution ownership.
You'll work closely with solution architects and product leads, engineering, and client teams to design, lead, and deliver sophisticated AI-powered automation and conversational solutions in various Maximus AI platforms.
In addition to building complex solutions hands-on, you'll also play a critical role in defining architectural best practices, mentoring others, and ensuring technical excellence across multiple initiatives.
Essential Duties and Responsibilities:
- Design, prototype, and deliver AI-powered automation solutions across our platforms.
- Lead technical strategy on key projects, including solution architecture, system integration, and platform configuration.
- Collaborate with Customer Success, Engineering, and cross-functional teams to translate complex business requirements into scalable, maintainable designs.
- Advise enterprise clients and stakeholders on best-fit architectures that align with their strategic objectives.
- Provide deep technical leadership in areas such as APIs, data pipelines, performance optimization, and orchestration of bot behaviors.
- Conduct architecture reviews to guide implementation choices and enforce quality, security, and compliance standards.
- Create comprehensive playbooks, develop support documentation, and implement automation for handling support requests on an enterprise AI platform.
- Mentor junior and mid-level solution architects and no-code developers.
- Stay current with emerging technologies and champion innovations that improve solution modularity, robustness, and performance.
Responsibilities
• Design, prototype, and deliver AI-powered automation solutions across our platforms.
(Moveworks, Glean, Kore.ai OneReach.ai)
• Lead technical strategy on key projects, including solution architecture, system integration, and platform configuration.
• Collaborate with Customer Success, Engineering, and cross-functional teams to translate complex business requirements into scalable, maintainable designs.
• Advise enterprise clients and stakeholders on best-fit architectures that align with their strategic objectives.
• Provide deep technical leadership in areas such as APIs, data pipelines, performance optimization, and orchestration of bot behaviors.
• Conduct architecture reviews to guide implementation choices and enforce quality, security, and compliance standards.
• Create comprehensive playbooks, develop support documentation, and implement automation for handling support requests on an enterprise AI platform.
• Mentor junior and mid-level solution architects and no-code developers.
• Stay current with emerging technologies and champion innovations that improve s...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2025-08-22 09:12:52
-
Description & Requirements
Maximus is looking for a Remote Call Center Quality Monitor in the Lawrence, KS area.
The Call Center Quality Monitor will evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings and provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs).
This is a seasonal, remote (work at home) position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
This position is fully remote; however, you must reside within 75 miles from the Maximus Lawrence, KS location.
You must be able to pick up and return your equipment at the Maximus Lawrence, KS location and you will also be required to go onsite to complete Federal clearance process/paperwork and obtain required fingerprints.
Equipment will be provided but must meet the remote position requirement provided below
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
" Evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings.
• Provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs)
• Effectively communicate clear, concise and balanced feedback via quality monitoring notes, providing agents a path to appropriate reference materials for additional guidance
• Notify Quality and Contact Center leadership of any egregious behavioral or performance issues identified during call monitoring
• Communicate trends identified during call monitoring that could affect Customer Service Representative performance, training, or the beneficiaries
• Review calls for Strategic Call Listening projects and capture data from ...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: Not Specified
Posted: 2025-08-22 09:12:52
-
Description & Requirements
We are seeking a highly experienced and forward-thinking Senior Principal Architect to join our Ai Engineering & Delivery team.
This role is ideal for someone who thrives at the intersection of deep technical expertise, customer-facing collaboration, and solution ownership.
You'll work closely with solution architects and product leads, engineering, and client teams to design, lead, and deliver sophisticated AI-powered automation and conversational solutions in various Maximus AI platforms.
In addition to building complex solutions hands-on, you'll also play a critical role in defining architectural best practices, mentoring others, and ensuring technical excellence across multiple initiatives.
Essential Duties and Responsibilities:
- Design, prototype, and deliver AI-powered automation solutions across our platforms.
- Lead technical strategy on key projects, including solution architecture, system integration, and platform configuration.
- Collaborate with Customer Success, Engineering, and cross-functional teams to translate complex business requirements into scalable, maintainable designs.
- Advise enterprise clients and stakeholders on best-fit architectures that align with their strategic objectives.
- Provide deep technical leadership in areas such as APIs, data pipelines, performance optimization, and orchestration of bot behaviors.
- Conduct architecture reviews to guide implementation choices and enforce quality, security, and compliance standards.
- Create comprehensive playbooks, develop support documentation, and implement automation for handling support requests on an enterprise AI platform.
- Mentor junior and mid-level solution architects and no-code developers.
- Stay current with emerging technologies and champion innovations that improve solution modularity, robustness, and performance.
Responsibilities
• Design, prototype, and deliver AI-powered automation solutions across our platforms.
(Moveworks, Glean, Kore.ai OneReach.ai)
• Lead technical strategy on key projects, including solution architecture, system integration, and platform configuration.
• Collaborate with Customer Success, Engineering, and cross-functional teams to translate complex business requirements into scalable, maintainable designs.
• Advise enterprise clients and stakeholders on best-fit architectures that align with their strategic objectives.
• Provide deep technical leadership in areas such as APIs, data pipelines, performance optimization, and orchestration of bot behaviors.
• Conduct architecture reviews to guide implementation choices and enforce quality, security, and compliance standards.
• Create comprehensive playbooks, develop support documentation, and implement automation for handling support requests on an enterprise AI platform.
• Mentor junior and mid-level solution architects and no-code developers.
• Stay current with emerging technologies and champion innovations that improve s...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2025-08-22 09:12:51
-
Description & Requirements
We are seeking a highly experienced and forward-thinking Senior Principal Architect to join our Ai Engineering & Delivery team.
This role is ideal for someone who thrives at the intersection of deep technical expertise, customer-facing collaboration, and solution ownership.
You'll work closely with solution architects and product leads, engineering, and client teams to design, lead, and deliver sophisticated AI-powered automation and conversational solutions in various Maximus AI platforms.
In addition to building complex solutions hands-on, you'll also play a critical role in defining architectural best practices, mentoring others, and ensuring technical excellence across multiple initiatives.
Essential Duties and Responsibilities:
- Design, prototype, and deliver AI-powered automation solutions across our platforms.
- Lead technical strategy on key projects, including solution architecture, system integration, and platform configuration.
- Collaborate with Customer Success, Engineering, and cross-functional teams to translate complex business requirements into scalable, maintainable designs.
- Advise enterprise clients and stakeholders on best-fit architectures that align with their strategic objectives.
- Provide deep technical leadership in areas such as APIs, data pipelines, performance optimization, and orchestration of bot behaviors.
- Conduct architecture reviews to guide implementation choices and enforce quality, security, and compliance standards.
- Create comprehensive playbooks, develop support documentation, and implement automation for handling support requests on an enterprise AI platform.
- Mentor junior and mid-level solution architects and no-code developers.
- Stay current with emerging technologies and champion innovations that improve solution modularity, robustness, and performance.
Responsibilities
• Design, prototype, and deliver AI-powered automation solutions across our platforms.
(Moveworks, Glean, Kore.ai OneReach.ai)
• Lead technical strategy on key projects, including solution architecture, system integration, and platform configuration.
• Collaborate with Customer Success, Engineering, and cross-functional teams to translate complex business requirements into scalable, maintainable designs.
• Advise enterprise clients and stakeholders on best-fit architectures that align with their strategic objectives.
• Provide deep technical leadership in areas such as APIs, data pipelines, performance optimization, and orchestration of bot behaviors.
• Conduct architecture reviews to guide implementation choices and enforce quality, security, and compliance standards.
• Create comprehensive playbooks, develop support documentation, and implement automation for handling support requests on an enterprise AI platform.
• Mentor junior and mid-level solution architects and no-code developers.
• Stay current with emerging technologies and champion innovations that improve s...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2025-08-22 09:12:50
