-
Description & Requirements
We now have an exciting opportunity for a Senior AI Strategist to join the Maximus AI Accelerator supporting the enterprise at large.
We are looking for a proactive, self-starter leader and team player to be a part of the AI Accelerator team.
You will be responsible for driving enterprise-level AI strategy development, influencing leadership teams and aligning initiatives with long-term business value.
Success requires systems thinking, strategic foresight, storytelling, and the ability to navigate ambiguity while fostering alignment across diverse stakeholders.
Success depends on cross-functional collaboration, strategic communication, and adaptability in fast-paced, evolving technology landscapes.
This position will be focused on strategic company-wide initiatives but will play a role in project delivery and capture solutioning (i.e., leaning in on existing or future projects and providing solutioning to capture new work) in addition to managing and expanding our AI Accelerator portfolio and capabilities.
Essential Duties and Responsibilities:
- Lead and refine Maximus' organization's AI vision and roadmap aligned with strategic OCDIO business goals.
- Lead the analysis of internal processes, data assets, and market trends to identify AI use cases that drive operational efficiency, customer value, or competitive advantage.
- Collaborate with executive leadership, product owners, Enterprise IT Services, data science teams, and business units (GCC, Solution Delivery, USS, Fed, and international) to consult on integration AI into existing workflows and digital products.
- Manage multiple AI projects, ranging from small to large-scale enterprise initiatives, ensuring delivery on time, within scope, and on budget.
Utilize advanced knowledge of workflows and project mapping to manage competing priorities and maintain project momentum.
- Lead cross-functional teams through the AI project lifecycle using agile and hybrid methodologies tailored for data and AI sprint cycles.
Communicate project progress and strategic impact to internal and external stakeholders, including clients, vendors, and executive leadership.
- Partner with legal, compliance, and data governance teams to ensure ethical AI practices, privacy, and risk mitigation.
This can include advisory roles as it pertains to governing documentation, regulatory analysis, etc.
- Lead the establishment of KPIs and metrics to evaluate the effectiveness and ROI of AI deployments and continuously improve outcomes at the enterprise level.
- Partner and support HR, L&OD, Change Management teams to drive AI literacy across Maximus and support change management initiatives to promote AI adoption and trust.
- Coach and mentor junior project managers and team members, delegating tasks and reviewing work to ensure quality and alignment.
What You Will Do:
- Lead and refine Maximus' organization's AI vision and roadmap aligned with strategic OCDIO business goals.
- Lead t...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: Not Specified
Posted: 2025-06-13 09:07:10
-
Description & Requirements
We now have an exciting opportunity for a Senior AI Strategist to join the Maximus AI Accelerator supporting the enterprise at large.
We are looking for a proactive, self-starter leader and team player to be a part of the AI Accelerator team.
You will be responsible for driving enterprise-level AI strategy development, influencing leadership teams and aligning initiatives with long-term business value.
Success requires systems thinking, strategic foresight, storytelling, and the ability to navigate ambiguity while fostering alignment across diverse stakeholders.
Success depends on cross-functional collaboration, strategic communication, and adaptability in fast-paced, evolving technology landscapes.
This position will be focused on strategic company-wide initiatives but will play a role in project delivery and capture solutioning (i.e., leaning in on existing or future projects and providing solutioning to capture new work) in addition to managing and expanding our AI Accelerator portfolio and capabilities.
Essential Duties and Responsibilities:
- Lead and refine Maximus' organization's AI vision and roadmap aligned with strategic OCDIO business goals.
- Lead the analysis of internal processes, data assets, and market trends to identify AI use cases that drive operational efficiency, customer value, or competitive advantage.
- Collaborate with executive leadership, product owners, Enterprise IT Services, data science teams, and business units (GCC, Solution Delivery, USS, Fed, and international) to consult on integration AI into existing workflows and digital products.
- Manage multiple AI projects, ranging from small to large-scale enterprise initiatives, ensuring delivery on time, within scope, and on budget.
Utilize advanced knowledge of workflows and project mapping to manage competing priorities and maintain project momentum.
- Lead cross-functional teams through the AI project lifecycle using agile and hybrid methodologies tailored for data and AI sprint cycles.
Communicate project progress and strategic impact to internal and external stakeholders, including clients, vendors, and executive leadership.
- Partner with legal, compliance, and data governance teams to ensure ethical AI practices, privacy, and risk mitigation.
This can include advisory roles as it pertains to governing documentation, regulatory analysis, etc.
- Lead the establishment of KPIs and metrics to evaluate the effectiveness and ROI of AI deployments and continuously improve outcomes at the enterprise level.
- Partner and support HR, L&OD, Change Management teams to drive AI literacy across Maximus and support change management initiatives to promote AI adoption and trust.
- Coach and mentor junior project managers and team members, delegating tasks and reviewing work to ensure quality and alignment.
What You Will Do:
- Lead and refine Maximus' organization's AI vision and roadmap aligned with strategic OCDIO business goals.
- Lead t...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: Not Specified
Posted: 2025-06-13 09:07:09
-
Description & Requirements
We now have an exciting opportunity for a Senior AI Strategist to join the Maximus AI Accelerator supporting the enterprise at large.
We are looking for a proactive, self-starter leader and team player to be a part of the AI Accelerator team.
You will be responsible for driving enterprise-level AI strategy development, influencing leadership teams and aligning initiatives with long-term business value.
Success requires systems thinking, strategic foresight, storytelling, and the ability to navigate ambiguity while fostering alignment across diverse stakeholders.
Success depends on cross-functional collaboration, strategic communication, and adaptability in fast-paced, evolving technology landscapes.
This position will be focused on strategic company-wide initiatives but will play a role in project delivery and capture solutioning (i.e., leaning in on existing or future projects and providing solutioning to capture new work) in addition to managing and expanding our AI Accelerator portfolio and capabilities.
Essential Duties and Responsibilities:
- Lead and refine Maximus' organization's AI vision and roadmap aligned with strategic OCDIO business goals.
- Lead the analysis of internal processes, data assets, and market trends to identify AI use cases that drive operational efficiency, customer value, or competitive advantage.
- Collaborate with executive leadership, product owners, Enterprise IT Services, data science teams, and business units (GCC, Solution Delivery, USS, Fed, and international) to consult on integration AI into existing workflows and digital products.
- Manage multiple AI projects, ranging from small to large-scale enterprise initiatives, ensuring delivery on time, within scope, and on budget.
Utilize advanced knowledge of workflows and project mapping to manage competing priorities and maintain project momentum.
- Lead cross-functional teams through the AI project lifecycle using agile and hybrid methodologies tailored for data and AI sprint cycles.
Communicate project progress and strategic impact to internal and external stakeholders, including clients, vendors, and executive leadership.
- Partner with legal, compliance, and data governance teams to ensure ethical AI practices, privacy, and risk mitigation.
This can include advisory roles as it pertains to governing documentation, regulatory analysis, etc.
- Lead the establishment of KPIs and metrics to evaluate the effectiveness and ROI of AI deployments and continuously improve outcomes at the enterprise level.
- Partner and support HR, L&OD, Change Management teams to drive AI literacy across Maximus and support change management initiatives to promote AI adoption and trust.
- Coach and mentor junior project managers and team members, delegating tasks and reviewing work to ensure quality and alignment.
What You Will Do:
- Lead and refine Maximus' organization's AI vision and roadmap aligned with strategic OCDIO business goals.
- Lead t...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: Not Specified
Posted: 2025-06-13 09:07:07
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Description & Requirements
At Maximus, we're proud to be celebrating our 50th year in business, with strong financial performance - including $1.4B in revenue this quarter and 15% growth in our Federal services group.
We've also been recognized as a Washington Post Top Workplace and a VETS Indexes 5 Star Employer in 2024..
Maximus Federal is proactively seeking top talent in anticipation of a potential upcoming contract with the Department of Defense (DoD).
This project is currently in the bidding phase, and we're eager to consider strong candidates who may be a great fit for this opportunity.
Why Join Maximus?
Becoming part of Maximus means joining a team that offers:
* Comprehensive benefits, including medical/dental/vision, paid time off, and more
* Opportunities for career advancement and professional development
* A collaborative, respectful work environment with supportive leadership and mentorship
This position would be full-time and onsite in Boyers, PA and requires an active Secret clearance.
Essential Duties and Responsibilities:
- Handles more complex customer service inquiries and problems via the telephone, recording consistent problem areas.
- May respond to e-mail inquiries.
- Customer service is the primary function.
- Calls are non-routine and require deviation from standard screens, scripts, and procedures.
- Handles situations which may require adaptation of response or extensive research according to customer response.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- May handle escalated and unresolved calls from less experienced representatives.
Job-Specific Essential Duties and Responsibilities:
- Manage and communicate with Agency contacts and background investigators on case status and processing needs for scheduled cases.
- Reports to the Department head or Team Lead.
- Receive, analyze, comprehend and respond to information inquiries and service requests (SR) via telephone, emails, fax, postal mail and online/internet.
- Communicate missing case data/information to agencies.
- Prepare and send background investigation notices to agencies when applications don't meet the requirements of federal guidelines.
Job-Specific Minimum Requirements:
- Active Secret clearance
- High School diploma or equivalent with 1-3 years of work-related experience
- Ability to go on-site to location within Boyers, PA
Minimum Requirements
- High School diploma or equivalent with 12 months of customer service experience.
- May have additional training or education in area of specialization.
Job-Specific Preferred Skills & Experience:
- 1+ years background investigation CSR experience
- Ability to work as part of a team
- Problem/situation analysis
- Detail oriented
- Ability to meet deadlines
- Attentiveness
#FEDDODBPS #techjobs #clearance
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, rel...
....Read more...
Type: Permanent Location: Boyers, US-PA
Salary / Rate: Not Specified
Posted: 2025-06-13 09:07:06
-
Description & Requirements
At Maximus, we're proud to be celebrating our 50th year in business, with strong financial performance - including $1.4B in revenue this quarter and 15% growth in our Federal services group.
We've also been recognized as a Washington Post Top Workplace and a VETS Indexes 5 Star Employer in 2024..
Maximus Federal is proactively seeking top talent in anticipation of a potential upcoming contract with the Department of Defense (DoD).
This project is currently in the bidding phase, and we're eager to consider strong candidates who may be a great fit for this opportunity.
Why Join Maximus?
Becoming part of Maximus means joining a team that offers:
• Comprehensive benefits, including medical/dental/vision, paid time off, and more
• Opportunities for career advancement and professional development
• A collaborative, respectful work environment with supportive leadership and mentorship
This position would be full-time and onsite in Boyers, PA and requires an active Secret clearance.
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.
Job-Specific Essential Duties and Responsibilities:
- Perform virtual case management processing all items and case report/attachments.
- Perform NAC extractions and route all images for scanning.
- Monitor cases throughout the investigative process and take appropriate actions for case delivery.
- Reports to the Department head or Team Lead.
- Review applications, documentation and process information to meet contract requirements.
- Review documents and data submitted from agencies to validate information meets case investigation criteria.
- Provide guidance to field investigators when additional information is needed.
- Input case & subject information and date into multiple government systems.
Minimum Requirements
- High School diploma or equivalent with 1-3 years of experience.
- May have training or education in area of specialization.
Job-Specific Minimum Requirements:
- Active Secret security clearance
- High school diploma or equivalent
- 2+ years experience
- Have basic computer operations skills.
- Good oral and communications skills
- Ability to commute daily to site location in Boyers, PA
Preferred Skills and Qualifications:
- Experience in background investigation support
- Ability to work as part of a team.
- Problem/situation analysis.
- Detail oriented.
- Ability to meet deadlines.
- Attentiveness.
#techjobs #clearance #F...
....Read more...
Type: Permanent Location: Boyers, US-PA
Salary / Rate: Not Specified
Posted: 2025-06-13 09:07:05
-
Description & Requirements
We now have an exciting opportunity for a Senior AI Strategist to join the Maximus AI Accelerator supporting the enterprise at large.
We are looking for a proactive, self-starter leader and team player to be a part of the AI Accelerator team.
You will be responsible for driving enterprise-level AI strategy development, influencing leadership teams and aligning initiatives with long-term business value.
Success requires systems thinking, strategic foresight, storytelling, and the ability to navigate ambiguity while fostering alignment across diverse stakeholders.
Success depends on cross-functional collaboration, strategic communication, and adaptability in fast-paced, evolving technology landscapes.
This position will be focused on strategic company-wide initiatives but will play a role in project delivery and capture solutioning (i.e., leaning in on existing or future projects and providing solutioning to capture new work) in addition to managing and expanding our AI Accelerator portfolio and capabilities.
Essential Duties and Responsibilities:
- Lead and refine Maximus' organization's AI vision and roadmap aligned with strategic OCDIO business goals.
- Lead the analysis of internal processes, data assets, and market trends to identify AI use cases that drive operational efficiency, customer value, or competitive advantage.
- Collaborate with executive leadership, product owners, Enterprise IT Services, data science teams, and business units (GCC, Solution Delivery, USS, Fed, and international) to consult on integration AI into existing workflows and digital products.
- Manage multiple AI projects, ranging from small to large-scale enterprise initiatives, ensuring delivery on time, within scope, and on budget.
Utilize advanced knowledge of workflows and project mapping to manage competing priorities and maintain project momentum.
- Lead cross-functional teams through the AI project lifecycle using agile and hybrid methodologies tailored for data and AI sprint cycles.
Communicate project progress and strategic impact to internal and external stakeholders, including clients, vendors, and executive leadership.
- Partner with legal, compliance, and data governance teams to ensure ethical AI practices, privacy, and risk mitigation.
This can include advisory roles as it pertains to governing documentation, regulatory analysis, etc.
- Lead the establishment of KPIs and metrics to evaluate the effectiveness and ROI of AI deployments and continuously improve outcomes at the enterprise level.
- Partner and support HR, L&OD, Change Management teams to drive AI literacy across Maximus and support change management initiatives to promote AI adoption and trust.
- Coach and mentor junior project managers and team members, delegating tasks and reviewing work to ensure quality and alignment.
What You Will Do:
- Lead and refine Maximus' organization's AI vision and roadmap aligned with strategic OCDIO business goals.
- Lead t...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: Not Specified
Posted: 2025-06-13 09:07:04
-
Description & Requirements
We now have an exciting opportunity for a Senior AI Strategist to join the Maximus AI Accelerator supporting the enterprise at large.
We are looking for a proactive, self-starter leader and team player to be a part of the AI Accelerator team.
You will be responsible for driving enterprise-level AI strategy development, influencing leadership teams and aligning initiatives with long-term business value.
Success requires systems thinking, strategic foresight, storytelling, and the ability to navigate ambiguity while fostering alignment across diverse stakeholders.
Success depends on cross-functional collaboration, strategic communication, and adaptability in fast-paced, evolving technology landscapes.
This position will be focused on strategic company-wide initiatives but will play a role in project delivery and capture solutioning (i.e., leaning in on existing or future projects and providing solutioning to capture new work) in addition to managing and expanding our AI Accelerator portfolio and capabilities.
Essential Duties and Responsibilities:
- Lead and refine Maximus' organization's AI vision and roadmap aligned with strategic OCDIO business goals.
- Lead the analysis of internal processes, data assets, and market trends to identify AI use cases that drive operational efficiency, customer value, or competitive advantage.
- Collaborate with executive leadership, product owners, Enterprise IT Services, data science teams, and business units (GCC, Solution Delivery, USS, Fed, and international) to consult on integration AI into existing workflows and digital products.
- Manage multiple AI projects, ranging from small to large-scale enterprise initiatives, ensuring delivery on time, within scope, and on budget.
Utilize advanced knowledge of workflows and project mapping to manage competing priorities and maintain project momentum.
- Lead cross-functional teams through the AI project lifecycle using agile and hybrid methodologies tailored for data and AI sprint cycles.
Communicate project progress and strategic impact to internal and external stakeholders, including clients, vendors, and executive leadership.
- Partner with legal, compliance, and data governance teams to ensure ethical AI practices, privacy, and risk mitigation.
This can include advisory roles as it pertains to governing documentation, regulatory analysis, etc.
- Lead the establishment of KPIs and metrics to evaluate the effectiveness and ROI of AI deployments and continuously improve outcomes at the enterprise level.
- Partner and support HR, L&OD, Change Management teams to drive AI literacy across Maximus and support change management initiatives to promote AI adoption and trust.
- Coach and mentor junior project managers and team members, delegating tasks and reviewing work to ensure quality and alignment.
What You Will Do:
- Lead and refine Maximus' organization's AI vision and roadmap aligned with strategic OCDIO business goals.
- Lead t...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: Not Specified
Posted: 2025-06-13 09:07:02
-
Description & Requirements
We now have an exciting opportunity for a Senior AI Strategist to join the Maximus AI Accelerator supporting the enterprise at large.
We are looking for a proactive, self-starter leader and team player to be a part of the AI Accelerator team.
You will be responsible for driving enterprise-level AI strategy development, influencing leadership teams and aligning initiatives with long-term business value.
Success requires systems thinking, strategic foresight, storytelling, and the ability to navigate ambiguity while fostering alignment across diverse stakeholders.
Success depends on cross-functional collaboration, strategic communication, and adaptability in fast-paced, evolving technology landscapes.
This position will be focused on strategic company-wide initiatives but will play a role in project delivery and capture solutioning (i.e., leaning in on existing or future projects and providing solutioning to capture new work) in addition to managing and expanding our AI Accelerator portfolio and capabilities.
Essential Duties and Responsibilities:
- Lead and refine Maximus' organization's AI vision and roadmap aligned with strategic OCDIO business goals.
- Lead the analysis of internal processes, data assets, and market trends to identify AI use cases that drive operational efficiency, customer value, or competitive advantage.
- Collaborate with executive leadership, product owners, Enterprise IT Services, data science teams, and business units (GCC, Solution Delivery, USS, Fed, and international) to consult on integration AI into existing workflows and digital products.
- Manage multiple AI projects, ranging from small to large-scale enterprise initiatives, ensuring delivery on time, within scope, and on budget.
Utilize advanced knowledge of workflows and project mapping to manage competing priorities and maintain project momentum.
- Lead cross-functional teams through the AI project lifecycle using agile and hybrid methodologies tailored for data and AI sprint cycles.
Communicate project progress and strategic impact to internal and external stakeholders, including clients, vendors, and executive leadership.
- Partner with legal, compliance, and data governance teams to ensure ethical AI practices, privacy, and risk mitigation.
This can include advisory roles as it pertains to governing documentation, regulatory analysis, etc.
- Lead the establishment of KPIs and metrics to evaluate the effectiveness and ROI of AI deployments and continuously improve outcomes at the enterprise level.
- Partner and support HR, L&OD, Change Management teams to drive AI literacy across Maximus and support change management initiatives to promote AI adoption and trust.
- Coach and mentor junior project managers and team members, delegating tasks and reviewing work to ensure quality and alignment.
What You Will Do:
- Lead and refine Maximus' organization's AI vision and roadmap aligned with strategic OCDIO business goals.
- Lead t...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: Not Specified
Posted: 2025-06-13 09:07:01
-
Description & Requirements
At Maximus, we're proud to be celebrating our 50th year in business, with strong financial performance - including $1.4B in revenue this quarter and 15% growth in our Federal services group.
We've also been recognized as a Washington Post Top Workplace and a VETS Indexes 5 Star Employer in 2024..
Maximus Federal is proactively seeking top talent in anticipation of a potential upcoming contract with the Department of Defense (DoD).
This project is currently in the bidding phase, and we're eager to consider strong candidates who may be a great fit for this opportunity.
Why Join Maximus?
Becoming part of Maximus means joining a team that offers:
* Comprehensive benefits, including medical/dental/vision, paid time off, and more
* Opportunities for career advancement and professional development
* A collaborative, respectful work environment with supportive leadership and mentorship
This position would be full-time and onsite in Boyers, PA and requires an active Secret clearance.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Job-Specific Essential Duties and Responsibilities:
- Manage and communicate with Agency contacts and background investigators on case status and processing needs for scheduled cases.
- Reports to the Department head or Team Lead.
- Receive, analyze, comprehend and respond to information inquiries and service requests (SR) via telephone, emails, fax, postal mail and online/internet.
- Communicate missing case data/information to agencies.
- Prepare and send background investigation notices to agencies when applications don't meet the requirements of federal guidelines.
Job-Specific Minimum Requirements:
- Active Secret clearance
- High School diploma or equivalent with 1-3 years of work-related experience
- Ability to go on-site to location within Boyers, PA
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
Preferred Skills and Qualifications:
- Preferred but not required: 1-2 years background investigation CSR experience
- Ability to work as part of a team.
- Problem/situation analysis.
- Detail oriented.
- Ability to meet deadlines.
- Attentiveness.
#FEDDODBPS #techjobs #clearance
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants with...
....Read more...
Type: Permanent Location: Boyers, US-PA
Salary / Rate: Not Specified
Posted: 2025-06-13 09:04:54
-
Description & Requirements
Maximus is currently hiring for Hearings Customer Service Representatives to join our EAOS team.
The Customer Service Representative will manage inbound and outbound calls that are routine in nature, answer inquiries by clarifying desired information; researching, locating, and providing relevant information.
The CSR is responsible for following procedures and scripts, using fundamental knowledge to navigate information systems and/or CRM system(s).
This is a remote opportunity.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• Manages outbound calls related to the facilitation of the Hearings as well as fielding the inbound Hearings-related calls
• Documents all relevant topics discussed during the Hearing, as well as, all Inbound or Outbound Calls, within the system of record
• Interfaces with CMS Federal Hearing Officers, MAXIMUS Advanced Hearing Consultants, and the Appellants/ARs to confer on notable points for capture in the system of record.
• Follow procedures and scripts, using fundamental knowledge to navigate information systems and/or CRM system(s)
• Navigate to the appropriate pre-scripted responses to provide general and claims specific information and understand when to escalate issues
• Accurately update database systems, such as but not limited to Word, Excel, CRM
• May assist in the processes required for medical case file creation; including but not limited to data entry and records management, orphan and return mail, replying to emails
• Assist other team members in maintaining and collecting sensitive case documents
• Aid team members with case file maintenance, including filing, retention, and labeling
• Track and escalate case issues, as needed
• Review and research escalated case issues and respond in a timely manner Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests
• Effectively transfer misdirected customer requests to an appropriate party Participate in activities designed to improve customer satisfaction and business performance
• Meet Quality Assurance, production requirements, and other key performance metrics
• Listen attentively to customer needs and concerns; demonstrate empathy Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity
Minimum Requirements
-...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2025-06-13 09:02:53
-
Description & Requirements
Maximus is currently hiring for Hearings Customer Service Representatives to join our EAOS team.
The Customer Service Representative will manage inbound and outbound calls that are routine in nature, answer inquiries by clarifying desired information; researching, locating, and providing relevant information.
The CSR is responsible for following procedures and scripts, using fundamental knowledge to navigate information systems and/or CRM system(s).
This is a remote opportunity.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• Manages outbound calls related to the facilitation of the Hearings as well as fielding the inbound Hearings-related calls
• Documents all relevant topics discussed during the Hearing, as well as, all Inbound or Outbound Calls, within the system of record
• Interfaces with CMS Federal Hearing Officers, MAXIMUS Advanced Hearing Consultants, and the Appellants/ARs to confer on notable points for capture in the system of record.
• Follow procedures and scripts, using fundamental knowledge to navigate information systems and/or CRM system(s)
• Navigate to the appropriate pre-scripted responses to provide general and claims specific information and understand when to escalate issues
• Accurately update database systems, such as but not limited to Word, Excel, CRM
• May assist in the processes required for medical case file creation; including but not limited to data entry and records management, orphan and return mail, replying to emails
• Assist other team members in maintaining and collecting sensitive case documents
• Aid team members with case file maintenance, including filing, retention, and labeling
• Track and escalate case issues, as needed
• Review and research escalated case issues and respond in a timely manner Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests
• Effectively transfer misdirected customer requests to an appropriate party Participate in activities designed to improve customer satisfaction and business performance
• Meet Quality Assurance, production requirements, and other key performance metrics
• Listen attentively to customer needs and concerns; demonstrate empathy Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity
Minimum Requirements
-...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2025-06-13 09:02:52
-
Description & Requirements
Maximus is currently hiring for Hearings Customer Service Representatives to join our EAOS team.
The Customer Service Representative will manage inbound and outbound calls that are routine in nature, answer inquiries by clarifying desired information; researching, locating, and providing relevant information.
The CSR is responsible for following procedures and scripts, using fundamental knowledge to navigate information systems and/or CRM system(s).
This is a remote opportunity.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• Manages outbound calls related to the facilitation of the Hearings as well as fielding the inbound Hearings-related calls
• Documents all relevant topics discussed during the Hearing, as well as, all Inbound or Outbound Calls, within the system of record
• Interfaces with CMS Federal Hearing Officers, MAXIMUS Advanced Hearing Consultants, and the Appellants/ARs to confer on notable points for capture in the system of record.
• Follow procedures and scripts, using fundamental knowledge to navigate information systems and/or CRM system(s)
• Navigate to the appropriate pre-scripted responses to provide general and claims specific information and understand when to escalate issues
• Accurately update database systems, such as but not limited to Word, Excel, CRM
• May assist in the processes required for medical case file creation; including but not limited to data entry and records management, orphan and return mail, replying to emails
• Assist other team members in maintaining and collecting sensitive case documents
• Aid team members with case file maintenance, including filing, retention, and labeling
• Track and escalate case issues, as needed
• Review and research escalated case issues and respond in a timely manner Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests
• Effectively transfer misdirected customer requests to an appropriate party Participate in activities designed to improve customer satisfaction and business performance
• Meet Quality Assurance, production requirements, and other key performance metrics
• Listen attentively to customer needs and concerns; demonstrate empathy Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity
Minimum Requirements
-...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2025-06-13 09:02:51
-
Description & Requirements
Maximus is currently hiring for Hearings Customer Service Representatives to join our EAOS team.
The Customer Service Representative will manage inbound and outbound calls that are routine in nature, answer inquiries by clarifying desired information; researching, locating, and providing relevant information.
The CSR is responsible for following procedures and scripts, using fundamental knowledge to navigate information systems and/or CRM system(s).
This is a remote opportunity.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• Manages outbound calls related to the facilitation of the Hearings as well as fielding the inbound Hearings-related calls
• Documents all relevant topics discussed during the Hearing, as well as, all Inbound or Outbound Calls, within the system of record
• Interfaces with CMS Federal Hearing Officers, MAXIMUS Advanced Hearing Consultants, and the Appellants/ARs to confer on notable points for capture in the system of record.
• Follow procedures and scripts, using fundamental knowledge to navigate information systems and/or CRM system(s)
• Navigate to the appropriate pre-scripted responses to provide general and claims specific information and understand when to escalate issues
• Accurately update database systems, such as but not limited to Word, Excel, CRM
• May assist in the processes required for medical case file creation; including but not limited to data entry and records management, orphan and return mail, replying to emails
• Assist other team members in maintaining and collecting sensitive case documents
• Aid team members with case file maintenance, including filing, retention, and labeling
• Track and escalate case issues, as needed
• Review and research escalated case issues and respond in a timely manner Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests
• Effectively transfer misdirected customer requests to an appropriate party Participate in activities designed to improve customer satisfaction and business performance
• Meet Quality Assurance, production requirements, and other key performance metrics
• Listen attentively to customer needs and concerns; demonstrate empathy Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity
Minimum Requirements
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Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2025-06-13 09:02:49
-
Description & Requirements
Maximus is currently hiring for Hearings Customer Service Representatives to join our EAOS team.
The Customer Service Representative will manage inbound and outbound calls that are routine in nature, answer inquiries by clarifying desired information; researching, locating, and providing relevant information.
The CSR is responsible for following procedures and scripts, using fundamental knowledge to navigate information systems and/or CRM system(s).
This is a remote opportunity.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• Manages outbound calls related to the facilitation of the Hearings as well as fielding the inbound Hearings-related calls
• Documents all relevant topics discussed during the Hearing, as well as, all Inbound or Outbound Calls, within the system of record
• Interfaces with CMS Federal Hearing Officers, MAXIMUS Advanced Hearing Consultants, and the Appellants/ARs to confer on notable points for capture in the system of record.
• Follow procedures and scripts, using fundamental knowledge to navigate information systems and/or CRM system(s)
• Navigate to the appropriate pre-scripted responses to provide general and claims specific information and understand when to escalate issues
• Accurately update database systems, such as but not limited to Word, Excel, CRM
• May assist in the processes required for medical case file creation; including but not limited to data entry and records management, orphan and return mail, replying to emails
• Assist other team members in maintaining and collecting sensitive case documents
• Aid team members with case file maintenance, including filing, retention, and labeling
• Track and escalate case issues, as needed
• Review and research escalated case issues and respond in a timely manner Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests
• Effectively transfer misdirected customer requests to an appropriate party Participate in activities designed to improve customer satisfaction and business performance
• Meet Quality Assurance, production requirements, and other key performance metrics
• Listen attentively to customer needs and concerns; demonstrate empathy Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity
Minimum Requirements
-...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2025-06-13 09:02:49
-
Description & Requirements
Maximus is currently hiring for Hearings Customer Service Representatives to join our EAOS team.
The Customer Service Representative will manage inbound and outbound calls that are routine in nature, answer inquiries by clarifying desired information; researching, locating, and providing relevant information.
The CSR is responsible for following procedures and scripts, using fundamental knowledge to navigate information systems and/or CRM system(s).
This is a remote opportunity.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• Manages outbound calls related to the facilitation of the Hearings as well as fielding the inbound Hearings-related calls
• Documents all relevant topics discussed during the Hearing, as well as, all Inbound or Outbound Calls, within the system of record
• Interfaces with CMS Federal Hearing Officers, MAXIMUS Advanced Hearing Consultants, and the Appellants/ARs to confer on notable points for capture in the system of record.
• Follow procedures and scripts, using fundamental knowledge to navigate information systems and/or CRM system(s)
• Navigate to the appropriate pre-scripted responses to provide general and claims specific information and understand when to escalate issues
• Accurately update database systems, such as but not limited to Word, Excel, CRM
• May assist in the processes required for medical case file creation; including but not limited to data entry and records management, orphan and return mail, replying to emails
• Assist other team members in maintaining and collecting sensitive case documents
• Aid team members with case file maintenance, including filing, retention, and labeling
• Track and escalate case issues, as needed
• Review and research escalated case issues and respond in a timely manner Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests
• Effectively transfer misdirected customer requests to an appropriate party Participate in activities designed to improve customer satisfaction and business performance
• Meet Quality Assurance, production requirements, and other key performance metrics
• Listen attentively to customer needs and concerns; demonstrate empathy Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity
Minimum Requirements
-...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2025-06-13 09:02:48
-
Description & Requirements
Maximus is currently hiring for Hearings Customer Service Representatives to join our EAOS team.
The Customer Service Representative will manage inbound and outbound calls that are routine in nature, answer inquiries by clarifying desired information; researching, locating, and providing relevant information.
The CSR is responsible for following procedures and scripts, using fundamental knowledge to navigate information systems and/or CRM system(s).
This is a remote opportunity.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• Manages outbound calls related to the facilitation of the Hearings as well as fielding the inbound Hearings-related calls
• Documents all relevant topics discussed during the Hearing, as well as, all Inbound or Outbound Calls, within the system of record
• Interfaces with CMS Federal Hearing Officers, MAXIMUS Advanced Hearing Consultants, and the Appellants/ARs to confer on notable points for capture in the system of record.
• Follow procedures and scripts, using fundamental knowledge to navigate information systems and/or CRM system(s)
• Navigate to the appropriate pre-scripted responses to provide general and claims specific information and understand when to escalate issues
• Accurately update database systems, such as but not limited to Word, Excel, CRM
• May assist in the processes required for medical case file creation; including but not limited to data entry and records management, orphan and return mail, replying to emails
• Assist other team members in maintaining and collecting sensitive case documents
• Aid team members with case file maintenance, including filing, retention, and labeling
• Track and escalate case issues, as needed
• Review and research escalated case issues and respond in a timely manner Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests
• Effectively transfer misdirected customer requests to an appropriate party Participate in activities designed to improve customer satisfaction and business performance
• Meet Quality Assurance, production requirements, and other key performance metrics
• Listen attentively to customer needs and concerns; demonstrate empathy Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity
Minimum Requirements
-...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2025-06-13 09:02:47
-
Description & Requirements
Maximus is currently hiring for Hearings Customer Service Representatives to join our EAOS team.
The Customer Service Representative will manage inbound and outbound calls that are routine in nature, answer inquiries by clarifying desired information; researching, locating, and providing relevant information.
The CSR is responsible for following procedures and scripts, using fundamental knowledge to navigate information systems and/or CRM system(s).
This is a remote opportunity.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• Manages outbound calls related to the facilitation of the Hearings as well as fielding the inbound Hearings-related calls
• Documents all relevant topics discussed during the Hearing, as well as, all Inbound or Outbound Calls, within the system of record
• Interfaces with CMS Federal Hearing Officers, MAXIMUS Advanced Hearing Consultants, and the Appellants/ARs to confer on notable points for capture in the system of record.
• Follow procedures and scripts, using fundamental knowledge to navigate information systems and/or CRM system(s)
• Navigate to the appropriate pre-scripted responses to provide general and claims specific information and understand when to escalate issues
• Accurately update database systems, such as but not limited to Word, Excel, CRM
• May assist in the processes required for medical case file creation; including but not limited to data entry and records management, orphan and return mail, replying to emails
• Assist other team members in maintaining and collecting sensitive case documents
• Aid team members with case file maintenance, including filing, retention, and labeling
• Track and escalate case issues, as needed
• Review and research escalated case issues and respond in a timely manner Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests
• Effectively transfer misdirected customer requests to an appropriate party Participate in activities designed to improve customer satisfaction and business performance
• Meet Quality Assurance, production requirements, and other key performance metrics
• Listen attentively to customer needs and concerns; demonstrate empathy Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity
Minimum Requirements
-...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2025-06-13 09:02:46
-
Description & Requirements
Maximus is currently hiring for Hearings Customer Service Representatives to join our EAOS team.
The Customer Service Representative will manage inbound and outbound calls that are routine in nature, answer inquiries by clarifying desired information; researching, locating, and providing relevant information.
The CSR is responsible for following procedures and scripts, using fundamental knowledge to navigate information systems and/or CRM system(s).
This is a remote opportunity.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• Manages outbound calls related to the facilitation of the Hearings as well as fielding the inbound Hearings-related calls
• Documents all relevant topics discussed during the Hearing, as well as, all Inbound or Outbound Calls, within the system of record
• Interfaces with CMS Federal Hearing Officers, MAXIMUS Advanced Hearing Consultants, and the Appellants/ARs to confer on notable points for capture in the system of record.
• Follow procedures and scripts, using fundamental knowledge to navigate information systems and/or CRM system(s)
• Navigate to the appropriate pre-scripted responses to provide general and claims specific information and understand when to escalate issues
• Accurately update database systems, such as but not limited to Word, Excel, CRM
• May assist in the processes required for medical case file creation; including but not limited to data entry and records management, orphan and return mail, replying to emails
• Assist other team members in maintaining and collecting sensitive case documents
• Aid team members with case file maintenance, including filing, retention, and labeling
• Track and escalate case issues, as needed
• Review and research escalated case issues and respond in a timely manner Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests
• Effectively transfer misdirected customer requests to an appropriate party Participate in activities designed to improve customer satisfaction and business performance
• Meet Quality Assurance, production requirements, and other key performance metrics
• Listen attentively to customer needs and concerns; demonstrate empathy Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity
Minimum Requirements
-...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2025-06-13 09:02:46
-
Description & Requirements
Maximus is currently hiring for Hearings Customer Service Representatives to join our EAOS team.
The Customer Service Representative will manage inbound and outbound calls that are routine in nature, answer inquiries by clarifying desired information; researching, locating, and providing relevant information.
The CSR is responsible for following procedures and scripts, using fundamental knowledge to navigate information systems and/or CRM system(s).
This is a remote opportunity.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• Manages outbound calls related to the facilitation of the Hearings as well as fielding the inbound Hearings-related calls
• Documents all relevant topics discussed during the Hearing, as well as, all Inbound or Outbound Calls, within the system of record
• Interfaces with CMS Federal Hearing Officers, MAXIMUS Advanced Hearing Consultants, and the Appellants/ARs to confer on notable points for capture in the system of record.
• Follow procedures and scripts, using fundamental knowledge to navigate information systems and/or CRM system(s)
• Navigate to the appropriate pre-scripted responses to provide general and claims specific information and understand when to escalate issues
• Accurately update database systems, such as but not limited to Word, Excel, CRM
• May assist in the processes required for medical case file creation; including but not limited to data entry and records management, orphan and return mail, replying to emails
• Assist other team members in maintaining and collecting sensitive case documents
• Aid team members with case file maintenance, including filing, retention, and labeling
• Track and escalate case issues, as needed
• Review and research escalated case issues and respond in a timely manner Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests
• Effectively transfer misdirected customer requests to an appropriate party Participate in activities designed to improve customer satisfaction and business performance
• Meet Quality Assurance, production requirements, and other key performance metrics
• Listen attentively to customer needs and concerns; demonstrate empathy Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity
Minimum Requirements
-...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: Not Specified
Posted: 2025-06-13 09:02:45
-
Description & Requirements
Maximus is currently hiring for Hearings Customer Service Representatives to join our EAOS team.
The Customer Service Representative will manage inbound and outbound calls that are routine in nature, answer inquiries by clarifying desired information; researching, locating, and providing relevant information.
The CSR is responsible for following procedures and scripts, using fundamental knowledge to navigate information systems and/or CRM system(s).
This is a remote opportunity.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• Manages outbound calls related to the facilitation of the Hearings as well as fielding the inbound Hearings-related calls
• Documents all relevant topics discussed during the Hearing, as well as, all Inbound or Outbound Calls, within the system of record
• Interfaces with CMS Federal Hearing Officers, MAXIMUS Advanced Hearing Consultants, and the Appellants/ARs to confer on notable points for capture in the system of record.
• Follow procedures and scripts, using fundamental knowledge to navigate information systems and/or CRM system(s)
• Navigate to the appropriate pre-scripted responses to provide general and claims specific information and understand when to escalate issues
• Accurately update database systems, such as but not limited to Word, Excel, CRM
• May assist in the processes required for medical case file creation; including but not limited to data entry and records management, orphan and return mail, replying to emails
• Assist other team members in maintaining and collecting sensitive case documents
• Aid team members with case file maintenance, including filing, retention, and labeling
• Track and escalate case issues, as needed
• Review and research escalated case issues and respond in a timely manner Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests
• Effectively transfer misdirected customer requests to an appropriate party Participate in activities designed to improve customer satisfaction and business performance
• Meet Quality Assurance, production requirements, and other key performance metrics
• Listen attentively to customer needs and concerns; demonstrate empathy Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity
Minimum Requirements
-...
....Read more...
Type: Permanent Location: St. George, US-UT
Salary / Rate: Not Specified
Posted: 2025-06-13 09:02:44
-
Description & Requirements
Maximus is currently hiring for Hearings Customer Service Representatives to join our EAOS team.
The Customer Service Representative will manage inbound and outbound calls that are routine in nature, answer inquiries by clarifying desired information; researching, locating, and providing relevant information.
The CSR is responsible for following procedures and scripts, using fundamental knowledge to navigate information systems and/or CRM system(s).
This is a remote opportunity.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• Manages outbound calls related to the facilitation of the Hearings as well as fielding the inbound Hearings-related calls
• Documents all relevant topics discussed during the Hearing, as well as, all Inbound or Outbound Calls, within the system of record
• Interfaces with CMS Federal Hearing Officers, MAXIMUS Advanced Hearing Consultants, and the Appellants/ARs to confer on notable points for capture in the system of record.
• Follow procedures and scripts, using fundamental knowledge to navigate information systems and/or CRM system(s)
• Navigate to the appropriate pre-scripted responses to provide general and claims specific information and understand when to escalate issues
• Accurately update database systems, such as but not limited to Word, Excel, CRM
• May assist in the processes required for medical case file creation; including but not limited to data entry and records management, orphan and return mail, replying to emails
• Assist other team members in maintaining and collecting sensitive case documents
• Aid team members with case file maintenance, including filing, retention, and labeling
• Track and escalate case issues, as needed
• Review and research escalated case issues and respond in a timely manner Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests
• Effectively transfer misdirected customer requests to an appropriate party Participate in activities designed to improve customer satisfaction and business performance
• Meet Quality Assurance, production requirements, and other key performance metrics
• Listen attentively to customer needs and concerns; demonstrate empathy Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity
Minimum Requirements
-...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2025-06-13 09:02:43
-
Description & Requirements
Maximus is currently hiring for Hearings Customer Service Representatives to join our EAOS team.
The Customer Service Representative will manage inbound and outbound calls that are routine in nature, answer inquiries by clarifying desired information; researching, locating, and providing relevant information.
The CSR is responsible for following procedures and scripts, using fundamental knowledge to navigate information systems and/or CRM system(s).
This is a remote opportunity.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• Manages outbound calls related to the facilitation of the Hearings as well as fielding the inbound Hearings-related calls
• Documents all relevant topics discussed during the Hearing, as well as, all Inbound or Outbound Calls, within the system of record
• Interfaces with CMS Federal Hearing Officers, MAXIMUS Advanced Hearing Consultants, and the Appellants/ARs to confer on notable points for capture in the system of record.
• Follow procedures and scripts, using fundamental knowledge to navigate information systems and/or CRM system(s)
• Navigate to the appropriate pre-scripted responses to provide general and claims specific information and understand when to escalate issues
• Accurately update database systems, such as but not limited to Word, Excel, CRM
• May assist in the processes required for medical case file creation; including but not limited to data entry and records management, orphan and return mail, replying to emails
• Assist other team members in maintaining and collecting sensitive case documents
• Aid team members with case file maintenance, including filing, retention, and labeling
• Track and escalate case issues, as needed
• Review and research escalated case issues and respond in a timely manner Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests
• Effectively transfer misdirected customer requests to an appropriate party Participate in activities designed to improve customer satisfaction and business performance
• Meet Quality Assurance, production requirements, and other key performance metrics
• Listen attentively to customer needs and concerns; demonstrate empathy Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity
Minimum Requirements
-...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: Not Specified
Posted: 2025-06-13 09:02:43
-
Description & Requirements
Maximus is currently hiring for Hearings Customer Service Representatives to join our EAOS team.
The Customer Service Representative will manage inbound and outbound calls that are routine in nature, answer inquiries by clarifying desired information; researching, locating, and providing relevant information.
The CSR is responsible for following procedures and scripts, using fundamental knowledge to navigate information systems and/or CRM system(s).
This is a remote opportunity.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• Manages outbound calls related to the facilitation of the Hearings as well as fielding the inbound Hearings-related calls
• Documents all relevant topics discussed during the Hearing, as well as, all Inbound or Outbound Calls, within the system of record
• Interfaces with CMS Federal Hearing Officers, MAXIMUS Advanced Hearing Consultants, and the Appellants/ARs to confer on notable points for capture in the system of record.
• Follow procedures and scripts, using fundamental knowledge to navigate information systems and/or CRM system(s)
• Navigate to the appropriate pre-scripted responses to provide general and claims specific information and understand when to escalate issues
• Accurately update database systems, such as but not limited to Word, Excel, CRM
• May assist in the processes required for medical case file creation; including but not limited to data entry and records management, orphan and return mail, replying to emails
• Assist other team members in maintaining and collecting sensitive case documents
• Aid team members with case file maintenance, including filing, retention, and labeling
• Track and escalate case issues, as needed
• Review and research escalated case issues and respond in a timely manner Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests
• Effectively transfer misdirected customer requests to an appropriate party Participate in activities designed to improve customer satisfaction and business performance
• Meet Quality Assurance, production requirements, and other key performance metrics
• Listen attentively to customer needs and concerns; demonstrate empathy Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity
Minimum Requirements
-...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2025-06-13 09:02:42
-
Description & Requirements
Maximus is currently hiring for Hearings Customer Service Representatives to join our EAOS team.
The Customer Service Representative will manage inbound and outbound calls that are routine in nature, answer inquiries by clarifying desired information; researching, locating, and providing relevant information.
The CSR is responsible for following procedures and scripts, using fundamental knowledge to navigate information systems and/or CRM system(s).
This is a remote opportunity.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• Manages outbound calls related to the facilitation of the Hearings as well as fielding the inbound Hearings-related calls
• Documents all relevant topics discussed during the Hearing, as well as, all Inbound or Outbound Calls, within the system of record
• Interfaces with CMS Federal Hearing Officers, MAXIMUS Advanced Hearing Consultants, and the Appellants/ARs to confer on notable points for capture in the system of record.
• Follow procedures and scripts, using fundamental knowledge to navigate information systems and/or CRM system(s)
• Navigate to the appropriate pre-scripted responses to provide general and claims specific information and understand when to escalate issues
• Accurately update database systems, such as but not limited to Word, Excel, CRM
• May assist in the processes required for medical case file creation; including but not limited to data entry and records management, orphan and return mail, replying to emails
• Assist other team members in maintaining and collecting sensitive case documents
• Aid team members with case file maintenance, including filing, retention, and labeling
• Track and escalate case issues, as needed
• Review and research escalated case issues and respond in a timely manner Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests
• Effectively transfer misdirected customer requests to an appropriate party Participate in activities designed to improve customer satisfaction and business performance
• Meet Quality Assurance, production requirements, and other key performance metrics
• Listen attentively to customer needs and concerns; demonstrate empathy Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity
Minimum Requirements
-...
....Read more...
Type: Permanent Location: San Antonio, US-TX
Salary / Rate: Not Specified
Posted: 2025-06-13 09:02:41
-
Description & Requirements
Maximus is currently hiring for Hearings Customer Service Representatives to join our EAOS team.
The Customer Service Representative will manage inbound and outbound calls that are routine in nature, answer inquiries by clarifying desired information; researching, locating, and providing relevant information.
The CSR is responsible for following procedures and scripts, using fundamental knowledge to navigate information systems and/or CRM system(s).
This is a remote opportunity.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• Manages outbound calls related to the facilitation of the Hearings as well as fielding the inbound Hearings-related calls
• Documents all relevant topics discussed during the Hearing, as well as, all Inbound or Outbound Calls, within the system of record
• Interfaces with CMS Federal Hearing Officers, MAXIMUS Advanced Hearing Consultants, and the Appellants/ARs to confer on notable points for capture in the system of record.
• Follow procedures and scripts, using fundamental knowledge to navigate information systems and/or CRM system(s)
• Navigate to the appropriate pre-scripted responses to provide general and claims specific information and understand when to escalate issues
• Accurately update database systems, such as but not limited to Word, Excel, CRM
• May assist in the processes required for medical case file creation; including but not limited to data entry and records management, orphan and return mail, replying to emails
• Assist other team members in maintaining and collecting sensitive case documents
• Aid team members with case file maintenance, including filing, retention, and labeling
• Track and escalate case issues, as needed
• Review and research escalated case issues and respond in a timely manner Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests
• Effectively transfer misdirected customer requests to an appropriate party Participate in activities designed to improve customer satisfaction and business performance
• Meet Quality Assurance, production requirements, and other key performance metrics
• Listen attentively to customer needs and concerns; demonstrate empathy Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity
Minimum Requirements
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Type: Permanent Location: Dallas, US-TX
Salary / Rate: Not Specified
Posted: 2025-06-13 09:02:40
