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Join the Branch Network Finance team to support key priorities for the Consumer Bank including branch network expansion and One Chase sales strategy.
You will report to the Finance Lead for Branch Expansion & One Chase Strategy and will have exposure to multiple stakeholders across the Consumer Bank organization (e.g., Branch Network CFO, Data & Analytics, Field Finance).
As a Market Strategy Vice President in the Branch Network Finance team, you will focus on core finance functions (e.g., Business management, P&A, business cases) and special projects encompassing, but not limited to, competitive intelligence on deposit market share and branch networks.
In this strategic and analytical role, you will help inform our stakeholders in their mission to deliver 500 new branches over the next three years and helping clients with their financial needs through our team of experts across our national branch footprint.
If you have the ability to execute recurring deliverables with a high degree of accuracy and be comfortable in the face of ambiguity supporting a newly-developed organized and adapting to ever-changing industry trends, please apply today!
Job responsibilities:
* Serve as strategic finance partner to the Branch Expansion & One Chase Strategy organization
* Contribute to budgeting, forecasting, and reporting of P&L statements, headcount, OKRs, and other key financial metrics
* Provide financial inputs and advisory support for on-going business case development across strategic initiatives
* Conduct deep-dive analyses on new build branch portfolios identifying performance trends and key drivers
* Collaborate with cross-Functional teams (e.g., Data & Analytics, Real Estate, Field, cross-LOB) to analyze available data and quantify progress towards targets and commitments
* Analyze and raise awareness of competitor branch distribution strategies from quarterly earnings, industry conferences, and press releases (e.g., mergers & acquisitions, expansion)
* Support the annual FDIC deposit market share process benchmarking Chase to key peers at the national level and across local geographies for incorporation into key forums (e.g., Investor Day, OC Market Visits)
* Prepare deliverables for various stakeholder forums including staff meetings, business reviews, and town halls
Required qualifications, capabilities and skills
* Bachelor's degree in Business, Finance, Economics, or other related area
* 6+ years of relevant Financial Services experience in financial analytics, strategy, or business management
* Intellectually curious, customer-obsessed, team-oriented, and high energy level with passion for driving quantifiable business results
* Excellent relationship management skills and ability to drive change across a large, complex organization
* Ability to convert large amounts of complex data into simple business insights to inform decision making
* Strong project management s...
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Type: Permanent Location: Columbus, US-OH
Salary / Rate: Not Specified
Posted: 2024-08-16 08:27:52
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We have an obsession for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion.
Using the latest banking solutions combined with cutting-edge financial technology and the most welcoming and friendly service, you will be front and center representing our brand and culture.
You will have the opportunity to help people experience our Customer Promise - helping people make the most of their money so they can make the most of their lives, by providing education and advice tailored to suit their financial needs.
As a Lead Associate - Operations in Branch Banking, you support the Branch Manager and Associates to ensure customer financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory banking requirements.
You will make customers feel welcomed and valued by building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion.
Job responsibilities
* Works with the Branch Manager to set the tone of the branch environment to provide an exceptional customer experience and a dynamic and engaging culture
* Processes and assist customers with transactions
* Introduces customers to the branch team who will build relationships and assist with specialized financial needs
* Makes customers' lives easier by sharing and setting up self-service options to access their accounts 24 hours a day/ 7 days a week
* Supports the Branch Manager with all aspects of branch operations, including loss control, compliance, and audit standards
Required qualifications, capabilities, and skills
* High school degree, GED, or foreign equivalent
* Detail-oriented, organized, and have the ability to multi-task with a dedication to follow policies, procedures, and regulatory banking requirements
* Availability to work Branch hours including weekends and some evenings
Preferred qualifications, capabilities, and skills
* Demonstrated ability to make connections, engage, and educate customers and refer to colleagues as appropriate
* Strong desire and ability to influence, educate, and connect team, partners, and customers to technology
* Demonstrated leadership abilities and proficiency in operations and transaction accuracy while working well in a team environment
* Some College level or military equivalent or 2+ years of branch banking experience
Training requirement
* Successful completion of the Lead Associate Operations training program is a pre-requisite to be considered active in Lead Associate Operations role
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Our mission...
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Type: Permanent Location: Washington, US-DC
Salary / Rate: Not Specified
Posted: 2024-08-16 08:27:50
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If you are customer focused, enjoy building relationships and providing financial advice to your clients, then a role as a Business Relationship Manager is for you.
As a Business Relationship Manager Senior (BRM) Deepening banker in Business Banking, you'll be managing a portfolio of large profitable business clients with annual revenue greater than ~$5MM.
You'll focus on deposit acquisition, product deepening, client retention and growth, and gaining referrals to increase primary bank share.
As a Senior Deepening banker, you will provide a high-touch experience by building relationships and providing financial advice with a focus on client experience and risk management while deepening existing relationships and leveraging referrals to acquire new relationships.
Job Responsibilities
* Manage, retain and deepen a portfolio of approximately 100 business clients in stable/mature stage with annual revenue greater than ~$5 million; provide business deposit and cash management solutions and manage business credit opportunities up to approximately $15 million; provide support to branch-based business bankers on sizeable business credit deals as needed
* Deliver an outstanding experience to Chase business clients by providing comprehensive and customized business banking solutions tailored to the financial needs and circumstances of their businesses
* Use knowledge of business, finance, banking, credit, and risk management to identify, recommend, and promote solutions that best serve the client and ensure the profitability of the portfolio.
Leverage knowledge of diverse types of businesses, industries, markets, financial and economic concepts, as well as creative marketing techniques, utilizing Chase resources and materials to develop business network and prospects
* Regularly conduct in-person/virtual calls with existing clients, referrals and centers of influence at their places of business, looking for ways to cultivate long-term, primary banking relationships
* Understand the personal financial goals and needs of the owner(s).
Utilize knowledge of personal banking products and partner with Branch, Wealth Management and Private Bank to identify and deliver appropriate personal financial solutions
* Utilize knowledge of treasury products and partner with product specialists to onboard clients seamlessly and ensure end-to-end delivery of new accounts and full suite of products and services; follow up with clients after account opening to determine appropriate additional solutions and establish digital capabilities
* Protect the firm by following sound risk management protocols and control policies and adhering to regulatory requirements
Required qualifications, capabilities, and skills
* Minimum of 5 years' experience in a Business Banking Relationship Management role or related business lending experience
* Strong knowledge of deposit and cash management products and services, and knowledge of busin...
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Type: Permanent Location: Nanuet, US-NY
Salary / Rate: Not Specified
Posted: 2024-08-16 08:27:49
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As a visionary Product Owner Director you will lead our charge in driving product innovation, modernization and excellence.
Shape the future of our product portfolio, collaborating with top talent to deliver groundbreaking solutions.
Job Summary:
As a Product Owner Director for the Credit Card Authorizations platform (supporting Consumer and Small Business customer), you will provide leadership to execute on our modernization efforts.
This is not isolated to the existing platform uplift but creation of a suite of new capabilities and features for improved our resiliency, greater code quality, and availability.
The Product Owner Director will work with the product leaders across our organization in particular our Fraud and Credit partners to help modernize not just our technology stacks but also our modes of operations in search of opportunities for customer experience simplification whilst maintaining our strong risk practices.
Job Responsibilities:
• Develop and implement a comprehensive strategic plan as well as maintaining and executing on our product roadmap
• Overseeing the development and execution of modernization efforts
• Identify and capitalize on new opportunities for growth and Fraud loss reductions including machine learning share-nothing architecture to for Stand In should any of the primary components fail
• Launch new capabilities in support of modernization and improving our resiliency
• Drive modernization with other product organization
• Coach modernization and product analysts on best practices for research and analysis prior to requirements development
• Support technologists and product to navigate through organizational roadblocks
• Continually looks for product operational efficiency
Required Qualifications, Capabilities, and skills:
• Develop and implement a comprehensive strategic plan as well as maintaining and executing on our product roadmap
• Overseeing the development and execution of modernization efforts
• Identify and capitalize on new opportunities for growth and Fraud loss reductions including machine learning share-nothing architecture to for Stand In should any of the primary components fail
• Launch new capabilities in support of modernization and improving our resiliency
• Drive modernization with other product organization
• Coach modernization and product analysts on best practices for research and analysis prior to requirements development
• Support technologists and product to navigate through organizational roadblocks
• Continually looks for product operational efficiency
• Excellent leadership, communication, and interpersonal skills.
• Ability to think strategically and execute methodically, with a strong attention to detail.
• Experience with Agile methodologies and product management tools.
• Demonstrated ability to influence and collaborate with cross-functional teams and senior leadership.
• Strong analytical and problem-solving skills, with a da...
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Type: Permanent Location: Wilmington, US-DE
Salary / Rate: Not Specified
Posted: 2024-08-16 08:27:47
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Job Summary:
The Executive Director, Marketing Backlog Manager will partner with marketing and product leaders across all of JPMorgan Chase & Co.
("the firm") to operate and expand the One Chase Marketing Backlog for all of marketing requests to product teams.
As a Marketing Backlog Manager on the One Chase Performance Marketing team, you will work within the centralized JPMC marketing organization and will support the Chase, J.P.
Morgan and corporate brands.
As a leader, you will need to understand the current state of our product teams and the associated technology landscape, and work with product teams to move towards our transformation end goals.
This strategic role demands a unique combination of business acumen, technological insight, and influential leadership to navigate and succeed within a highly matrixed organization.
Job Responsibilities:
* Responsible for "Owning" the One Chase Marketing backlog, starting with Workflows across Line of Business (LOBs), to enable marketing priorities at scale.
* Partner with product teams in the development of cross-functional roadmaps for new channel capabilities, etc.;
* Organizing governance and lead necessary cadences to drive towards a common goals on a mutually agreed upon timelines, and oversee the execution.
* Identify major issues and actionable opportunities, design solutions and quantify potential bottom-line impact.
* Work closely with the marketing CMOs and product teams to understand current business challenges, identify opportunities and provide an actionable roadmap while partnering with the relevant stakeholders.
Required Qualifications:
* 12+ years leading digital transformation
* Strategic thinker skilled in translating 'white space' into data-driven solutions with measurable outcomes.
* Customer-focused product leader championing outstanding experiences through agile, efficient processes.
* Proven leader promoting strong team culture, clear goal-setting, and effective resource management.
* Collaborative, influential team player committed to seamless user experiences across channels.
* High-energy, deadline-driven multitasker dedicated to solutions-oriented outcomes.
* Analytical mindset transforming data into actionable strategies.
* Executive-level communicator with proficiency in MS Office suite.
* Bachelor's degree from an accredited institution.
*
*Please note, we are back in the office in a hybrid model (3 days a week) we will not consider 100% remote or other locations if not listed on this requisition
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.
We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financia...
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Type: Permanent Location: Newark, US-DE
Salary / Rate: Not Specified
Posted: 2024-08-16 08:27:40
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At Chase, you will focus on business results by offering options and finding solutions to help our customers.
The Call Center Collection Specialist's work is creative, exciting, and different every day.
As a Specialist I in Collections, you will take a mix of inbound and outbound calls while collecting on overdrawn or past due accounts.
By building a strong rapport with your customer, you will be able to make an impact on the business.
Your passion for customer service, inner competitiveness will allow you to excel in our fast paced environment.
Job responsibilities
* Works in a call center environment that requires 100% phone-based customer interaction
* Demonstrates excellent communication, negotiation, and decision-making skills, while staying engaged with our customers
* Communicates with customers in a metrics-driven environment
* Navigates multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
* Takes ownership of each customer interaction while treating them with respect and responding with empathy
* Works both independently and in a team environment
* Abides by all applicable regulatory and departmental practices and procedures
Required qualifications, capabilities, and skills
* Reading and speaking in both Spanish and English fluently is required for this role
* Minimum of 1 year of customer interaction or customer support experience required, either by phone or face-to-face
* Minimum of 6 months computer experience required, utilizing multiple computer applications in a Windows-based environment
* High school diploma or GED required
Preferred qualifications, capabilities, and skills
* Ability to multitask using a computer and simultaneously provide customer support
* Comfortable in a fast-paced, consistently changing environment
* Previous experience working in a Collections, Sales, Retail or Customer Service industry
* Have a passion for helping people by solving problems, presenting, and explaining solutions
Work Schedule
Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends.
Specific schedule information will be provided by the Recruiter.
This position requires that you attend paid classroom trainings as scheduled.
Training hours may not coincide with your regularly scheduled hours.
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.
We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location.
For those...
....Read more...
Type: Permanent Location: Elgin, US-IL
Salary / Rate: Not Specified
Posted: 2024-08-16 08:27:39
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We have a passion for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion.
Using the latest banking solutions combined with cutting-edge financial technology and the most welcoming and friendly service, you will be front and center representing our brand and culture.
You will have the opportunity to help people experience our Customer Promise - helping people make the most of their money so they can make the most of their lives, by providing education and advice tailored to suit their financial needs.
As a Branch Operations Lead in Branch Banking, you collaborate with the Branch Manager, branch employees and One Chase colleagues to ensure customer financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory banking requirements.
A Branch Operations Lead is passionate about taking care of our customers and employees, providing an exceptional customer experience, and working with the Branch Manager to set the tone in the Branch.
You will make customers feel welcomed and valued by building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion.
A typical day consists of assisting customers and performing transactions.
You will also look for opportunities to make customers lives easier by setting up self-service options and building relationships.
Throughout the week, you will schedule time to review branch operations and share updated policy and procedures with branch employees.
This results in the business is adhering to control expectations.
Job responsibilities
* Works with the Branch Manager to set the tone of the branch environment to provide an exceptional customer experience and a dynamic and engaging culture
* Engages clients as they enter the branch by welcoming them and making customers feel appreciated, performing transactions, managing lobby traffic, checking clients into the waiting queue and scheduling/canceling client meetings
* Performs branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures
* Introduces customers to the branch team who will build relationships and assist with specialized financial needs
* Makes customers' lives easier by sharing and setting up self-service options to access their accounts 24 hours a day/ 7 days a week
* Supports the Branch Manager with all aspects of branch operations, including loss control, compliance, and audit standards
Required qualifications, capabilities, and skills
* High school degree, GED, or foreign equivalent
* Detail-oriented, organized, and have the ability to multi-task with a dedication to follow policies, procedures, and regulatory bank...
....Read more...
Type: Permanent Location: Charlottesville, US-VA
Salary / Rate: Not Specified
Posted: 2024-08-16 08:27:37
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tbd
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.
Morgan and Chase brands.
Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location.
For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions.
We also offer a range of benefits and programs to meet employee needs, based on eligibility.
These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.
Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.
We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
Base Pay/Salary
New York,NY $142,500.00 - $160,000.00 / year
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Type: Permanent Location: New York, US-NY
Salary / Rate: Not Specified
Posted: 2024-08-16 08:27:37
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Bring your expertise to JPMorgan Chase.
As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient.
You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities.
Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class.
As a Strategic Analytics Vice President within the Risk Team, you will generate insightful analytics and provide recommendations concerning strategy development, implementation, operational controls, and performance monitoring.
Your role will require a deep understanding of the problem universe, data analysis to understand root causes, and the use of analytics to design and implement solutions.
You will play a pivotal role in promoting end-to-end solutions that mitigate risk while balancing the minimization of revenue loss, operating costs, and customer impacts.
Job responsibilities
* Develop, implement, and manage pre-book strategies to prevent the first party fraud loss
* Provide regular credit abuse updates to senior leadership, including loss trends, any risks, and mitigation plan
* Collaborate with various stakeholders which includes operations, Business GMs, Credit risk team and broader partner in driving initiatives.
* Monitor strategies to identify emerging attacks and trends and make changes to strategies in response
* Perform large loss case review to identify strategy enhancement opportunity
* Provide support to senior leadership by delivering actionable insights and identifying opportunities for improvement within fraud portfolios
Required qualifications, capabilities, and skills
* Bachelor's Degree from an accredited college/university in a quantitative discipline
* 7+ years of experience in a quantitative role
* Stakeholder management, analytical mindset and strong problem solving skills
* 3+ experience in Fraud/Risk Management
* Proficient in performing analytics using SAS or equivalent analytical tool and ability to query large amounts of data and transform the raw data into actionable insights
* Ability to work in a dynamic and fast-paced environment
Preferred qualifications, capabilities and skills
* Experience in risk management, strategic analytics, or data science preferred
* You should have a passion for problem solving and data analytics
* Prior experience working in Risk(Fraud/Credit risk); experience on Acquisitions strategy is a plus
To be eligible for this role, you must be authorized to work in the United States.
We do not offer any type of employment-based immigration sponsorship for this role.
Likewise, JPMorgan Chase & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorsh...
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Type: Permanent Location: Columbus, US-OH
Salary / Rate: Not Specified
Posted: 2024-08-16 08:27:33
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Join the Planning & Analysis (P&A) Innovation and Transformation Team that is tasked with defining the book of work by coordinating with senior management and stakeholders across Financial Analysis, Corporate Technology, and lines of business.
The Team partners with Corporate Technology to ensure quality delivery of solutions by leveraging an Agile software development lifecycle.
As a Senior Associate in a Business Intelligence Architect role within the Financial Analytics team, you will be responsible for solution design and implementation of strategic financial analytics and reporting and future state forecast aggregation products.
Current scope BI tool suits include Oracle Essbase, Atoti, Alteryx, Tableau, Anaplan, FluenceXL and Databricks etc.
Job responsibilities
* Lead to design and implement future state solution for financial budgeting, reporting, forecasting and analysis products with modernized cloud base BI tool suits
* Partner with Technology and various Products teams in an Agile work stream while meeting program goals and deadlines
* Create financial business cases / user personas to support various business initiatives
* Engage with line of business, operations, and project partners to gather process improvements
* Lead to design / build new models, reports and dashboards to efficiently deliver the financial results to senior management
* Collaborate with business and tech partners to deliver analytic solutions of month-end results, the forecast for the remainder of the year, and the budget for future years
* Manage relations, communicating and presenting to various levels of stakeholders
Required qualifications, capabilities, and skills
* Bachelor's degree in MIS, Finance or a subject of a data / technical nature
* 4+ years of relevant work experience in Financial Services, and/or Technology background.
* Advanced experience in two or more of the current scope toolsets including Essbase, Atoti, Alteryx, Tableau, Anaplan, FluenceXL and Databricks
* Advanced skills in cloud base BI solutions such as AWS
* Inquisitive, enthusiastic and diligent, and capable of challenging peers
* Strong verbal and written communication skills with the ability to articulate complex issues clearly
* Highly motivated and able to thrive and think clearly under pressure and tight deadlines
* Integrity in handling highly sensitive and confidential information
* Team player with the ability to be respected as a trusted partner for the Product, Technology, and FP&A teams
* Highly motivated self-starter with excellent time management/prioritization skills
* Strong analytical and problem solving skills with ability to analyze large data sets and present conclusions concisely
Preferred qualifications, capabilities, and skills
* Possess project management skills, including ability to develop project plans, roadmaps, and status reports with proficiency in project...
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Type: Permanent Location: Jersey City, US-NJ
Salary / Rate: Not Specified
Posted: 2024-08-16 08:27:32
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If you're passionate about reporting and metrics, you have found the right team.
As a Client Service Analyst in Corporate Investment Bank, you will conduct research and analysis in order to respond to internal/external transactional clients inquiries and come up with solution to operational/ transactional inquiries, ensuring all client service related tasks are completed promptly with a high degree of quality and efficiency.
They will also assist the team in acting as the client advocate and drive internal coordination by Product, Operations, Technology, Risk and Compliance to deliver service excellence.
The main purpose of this position is to provide assistance to customers in their day to day treasury operations and support the Client Service Account Managers in the transactional requirements of their portfolio.
Job Responsibilities:
* Client Service team central point of resolution and escalation for service issues and to provide assistance in the day to day treasury operations
* Full ownership regarding problem solving and escalation, to ensure timely resolution
* Identifies and addresses product/service gaps and development opportunities, leveraging the full array of Treasury Services product capabilities
* Ability to analyze client behavior and trends to propose service efficiencies
* Adheres to and ensures client's compliance with risk policies/practices and educates clients on new legal/regulatory/cyber changes
* Direct relationships with clients and internal service providers while resolving issues
* Provide high-level guidance to the team and ensure that Client Satisfaction and service level agreements are met or exceeded
Required qualifications, capabilities, and skills:
* Fluent Portuguese verbal and writing.
* Minimum of 1 year of relevant industry and/or functional experience.
* Good understanding of core and intermediate Treasury Services product sets, systems and channels.
* Client-facing skills;
* Ability to effectively partner with internal colleagues and external clients.
* Strong Data Analytic skills.
* Strong time management skills in a fast paced environment; demonstrating ability to balance competing priorities and deliver on commitments.
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.
Morgan and Chase brands.
Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location.
For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm per...
....Read more...
Type: Permanent Location: Elgin, US-IL
Salary / Rate: Not Specified
Posted: 2024-08-16 08:27:31
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We have an obsession for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion.
Using the latest banking solutions combined with cutting-edge financial technology and the most welcoming and friendly service, you will be front and center representing our brand and culture.
You will have the opportunity to help people experience our Customer Promise - helping people make the most of their money so they can make the most of their lives, by providing education, and advice tailored to suit their financial needs.
As an Associate Banker in Branch Banking, you will contribute significantly to the success of the branch by delivering exceptional customer experiences.
You will build long-lasting relationships with clients by sharing product knowledge and solutions as well as introducing them to our licensed bankers.
Job responsibilities
* Engages clients as they enter the branch by welcoming them and making them feel appreciated, including managing lobby traffic, checking clients into the waiting queue and scheduling/canceling client meetings
* Helps clients with everyday transactions such as deposits, withdrawals, payments, reordering a debit card, setting up a direct deposit or helping update their address accurately and efficiently, while complying with all policies, procedures, and regulatory and banking requirements
* Educates clients on the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs to complete their banking needs whenever, wherever, and however they want
* Assists clients and the branch team by helping with new account openings when needed
* Performs branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures
Required qualifications, capabilities, and skills
* 6+ months of customer service experience
* High school diploma or GED equivalent
Preferred qualifications, capabilities, and skills
* Ability to make personal connections, engage customers, and remain courteous and professional in a team environment while quickly and accurately learn products, services, and procedures
* Professional, interpersonal, thorough, detailed oriented, and organized with follow-up skills
* Strong desire and ability to influence, educate, and connect customers to technology
* Cash handling experience
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.
We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their f...
....Read more...
Type: Permanent Location: Garden Grove, US-CA
Salary / Rate: Not Specified
Posted: 2024-08-16 08:27:28
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You have a passion for helping customers, building relationships, and delivering extraordinary customer service.
You are energetic and enthusiastic as the face of Chase to our retail branch customers.
From a personal standpoint, you will have the opportunity to take ownership of your career development through a variety of cross-training opportunities.
As a Relationship Banker in Branch Banking, you will take a lead role in delivering an outstanding experience to Chase customers.
You will acquire, manage, and retain meaningful relationships with our customers, using your financial knowledge to offer thoughtful solutions to help address their financial needs, contributing to the success of the branch.
You will be making the lives of customers easier by sharing and setting up self-service options to access their accounts 24 hours a day/ 7 days a week.
Job responsibilities
* Delivers an exceptional customer experience by acting with a customer-first attitude
* Manages assigned customers and proactively meets with them, both in person and over the phone, to build lasting relationships, discover financial needs, and tailor product and service recommendations
* Makes personal connections, engages and educates customers, asks open-ended questions, and listens to establish trust and build lasting relationships
* Influences, educates, and connects customers to technology
* Possesses initiative and knowledge to provide financial options for customers using a consultative approach
* Learns products, services, and procedures quickly and accurately and delivers solutions that make our One Chase products work together
* Works in partnership with Specialists (Financial Advisors, Mortgage Bankers, and Business Relationship Managers) to connect customers to experts who can help them with specialized financial needs
Required qualifications, capabilities, and skills
* 1+ year of experience in Retail banking sales, Financial services sales, Consultative relationship sales role in a related industry, with proven success in establishing new clients, deepening customer relationships and delivering results
* High school degree, GED, or foreign equivalent
* Beginning October 1, 2018, the Securities Industry Essential (SIE) exam, FINRA Series 6/7, state registration (including 63 or 66 if required), and Life licenses are required.
All unlicensed applicants must obtain their licenses within 180 days of hire
* Operate within established risk parameters/tolerances and meets internal/external risk and compliance obligations, including completion of required training
* Excellent communication skills, both in person and over the phone, with proven ability to tailor features and benefits of products/services to customers with differing needs
* Ability to work branch hours including weekends and some evenings
Preferred qualifications, capabilities, and skills
* College degree or military equivalent
...
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Type: Permanent Location: Savannah, US-GA
Salary / Rate: Not Specified
Posted: 2024-08-16 08:27:27
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You should have experience working with cross-functional teams in the execution of multi-channel marketing campaigns that support critical touchpoints along the customer journey and have a mindset for performance measurement, best practices and continuous improvement.
As a member of the Campaign Delivery team in JP Morgan Wealth Management, you will thrive in a creative environment and enjoy managing the end-to-end creative.
This role will help lead the execution of client acquisition and engagement marketing efforts for Wealth Management products, partnering closely with our marketing strategy team.
Initiatives will span multiple medium with heavy emphasis on digital and direct mail to build awareness, to educate, and to drive consideration.
Job Responsibilities:
* Managing the end-to-end creative development and implementation of marketing campaigns ensuring initiatives are on-strategy, on time and within budget parameters.
* Collaborating with marketing strategy managers on creative development and to identify opportunities, strengthen campaign strategy and establish the framework for measurement and reporting.
* Effectively and efficiently working within multiple systems and processes throughout creative development to ensure proper approvals and controls required for a successful launch.
* Contributing innovative and creative ideas as well as channel best practices
* Thinking critically and making recommendations to optimize campaigns to improve results, efficiencies and reduce costs
* Working across multi-functional teams, such as:
+ Product and Marketing Strategy teams
+ Agencies for creative development and execution
+ List teams to coordinate audience targeting
+ Analytics team to report campaign results
+ Internal channel execution partners (email, ad ops, web)
+ Legal, Regulatory and Compliance teams
Required qualifications, capabilities, skills
* Strong knowledge of and 5-7 years' experience in campaign execution and/or project management is required
* Agency/vendor management, including process improvement and issues resolution/escalation
* Willingness to roll up your sleeves and manage the details of marketing project execution including following process and adhering to strict controls
* Ability to manage multiple initiatives simultaneously and work well under pressure and tight deadlines
* Strong relationship development and negotiating skills; ability to earn respect and trust among internal and external business partners and team members
* Team player with a positive, can-do attitude; must be comfortable with continuously changing opportunities and priorities
* Excellent written and oral communication skills
* Experience in financial services/investment marketing and/or agency-side experience is a plus
Preferred qualifications, capabilities and skills
* 4-year college degree
* Ability...
....Read more...
Type: Permanent Location: Columbus, US-OH
Salary / Rate: Not Specified
Posted: 2024-08-16 08:27:26
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JPMorgan Asset Management helps institutional and individual clients from all over the globe meet their financial goals by providing industry leading investment solutions.
Our wide array of financial strategies - equity, fixed income, cash management, currency, asset allocation, and alternative asset classes - allow investors to find strategies to help navigate dynamic markets.
Our renowned value-added tools assist clients in realizing their retirement objectives by getting invested, staying invested, and investing with less emotion.
Job Summary:
As an Internal Client Advisor (internal wholesaler), your responsibility will be helping financial advisors understand the complexities of capital markets and offering timely solutions.
You will play a role in marketing mutual funds, ETFs, and separately managed accounts in partnership with an External Client Advisor, and have the opportunity to demonstrate your passion about the financial industry
Job Responsibilities:
* Develop strong relationships with top-tier clients and prospects through consultative, proactive phone conversations that deliver the JPMorgan value proposition
* Provide superior client service by being responsive, thoughtful and making the clients' needs the focus
* Leverage cutting-edge technological tools to showcase our resources to financial advisors in a more user-friendly way
* Partner with Client Advisor (external wholesaler) by being completely aligned on the objectives needed to achieve the territory's sales goals
* Demonstrate effective territory management skills by focusing on timely follow-up, advisor scheduling and lead generation
* Convey the thought leadership of our Market Insights team to aid clients' understanding of the ever-changing market landscape
* Assist financial advisors in constructing strong risk-adjusted portfolios by leveraging the knowledge and analytics of our Portfolio Insights team
Required Qualifications, Capabilities, and Skills
* Bachelor's degree
* Self-starter with passion for sales and the financial markets
* Proven results shown through sustainable achievement in a competitive environment
* Ability to learn and demonstrate industry and product knowledge by understanding the client, competition, and marketplace
* Capacity to build relationships across entire organization and with our partner firms
Preferred Qualifications, Capabilities, and skills
* Series 7 and Series 63 preferred
* Two years of financial service experience preferred and/or related sales leadership experience
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.
Morgan and Chase brands.
Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commerc...
....Read more...
Type: Permanent Location: New York, US-NY
Salary / Rate: Not Specified
Posted: 2024-08-16 08:27:24
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We have an obsession for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion.
Using the latest banking solutions combined with cutting-edge financial technology and the most welcoming and friendly service, you will be front and center representing our brand and culture.
You will have the opportunity to help people experience our Customer Promise - helping people make the most of their money so they can make the most of their lives, by providing education, and advice tailored to suit their financial needs.
As an Associate Banker in Branch Banking, you will contribute significantly to the success of the branch by delivering exceptional customer experiences.
You will build long-lasting relationships with clients by sharing product knowledge and solutions as well as introducing them to our licensed bankers.
Job responsibilities
* Engages clients as they enter the branch by welcoming them and making them feel appreciated, including managing lobby traffic, checking clients into the waiting queue and scheduling/canceling client meetings
* Helps clients with everyday transactions such as deposits, withdrawals, payments, reordering a debit card, setting up a direct deposit or helping update their address accurately and efficiently, while complying with all policies, procedures, and regulatory and banking requirements
* Educates clients on the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs to complete their banking needs whenever, wherever, and however they want
* Assists clients and the branch team by helping with new account openings when needed
* Performs branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures
Required qualifications, capabilities, and skills
* 6+ months of customer service experience
* High school diploma or GED equivalent
Preferred qualifications, capabilities, and skills
* Ability to make personal connections, engage customers, and remain courteous and professional in a team environment while quickly and accurately learn products, services, and procedures
* Professional, interpersonal, thorough, detailed oriented, and organized with follow-up skills
* Strong desire and ability to influence, educate, and connect customers to technology
* Cash handling experience
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.
We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their f...
....Read more...
Type: Permanent Location: Reno, US-NV
Salary / Rate: Not Specified
Posted: 2024-08-16 08:27:24
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We have an obsession for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion.
Using the latest banking solutions combined with cutting-edge financial technology and the most welcoming and friendly service, you will be front and center representing our brand and culture.
You will have the opportunity to help people experience our Customer Promise - helping people make the most of their money so they can make the most of their lives, by providing education, and advice tailored to suit their financial needs.
As an Associate Banker in Branch Banking, you will contribute significantly to the success of the branch by delivering exceptional customer experiences.
You will build long-lasting relationships with clients by sharing product knowledge and solutions as well as introducing them to our licensed bankers.
Job responsibilities
* Engages clients as they enter the branch by welcoming them and making them feel appreciated, including managing lobby traffic, checking clients into the waiting queue and scheduling/canceling client meetings
* Helps clients with everyday transactions such as deposits, withdrawals, payments, reordering a debit card, setting up a direct deposit or helping update their address accurately and efficiently, while complying with all policies, procedures, and regulatory and banking requirements
* Educates clients on the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs to complete their banking needs whenever, wherever, and however they want
* Assists clients and the branch team by helping with new account openings when needed
* Performs branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures
Required qualifications, capabilities, and skills
* 6+ months of customer service experience
* High school diploma or GED equivalent
Preferred qualifications, capabilities, and skills
* Ability to make personal connections, engage customers, and remain courteous and professional in a team environment while quickly and accurately learn products, services, and procedures
* Professional, interpersonal, thorough, detailed oriented, and organized with follow-up skills
* Strong desire and ability to influence, educate, and connect customers to technology
* Cash handling experience
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.
We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their f...
....Read more...
Type: Permanent Location: Stockton, US-CA
Salary / Rate: Not Specified
Posted: 2024-08-16 08:27:23
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Intro Marketing Language:
If you are eager to explore and learn the intricacies of the equity derivative market, with emphasis on exotics products, and be part of a diverse team with ample opportunities for growth, this is the team for you
Job Summary:
As a Trading Services Analyst, you will be supporting one of our most dynamic trading desks in the region.
You'll act as the liaison between the business, technology, control partners, and other teams across the globe.
Your role includes the investigation of inquiries, monitoring trade execution flows, trade reconciliations, and the fundamental understanding of our trading platforms and systems.
We value your self-motivation, strong sense of ownership and attention to details.
Your ability to handle our trade lifecycle events is what makes you an essential part of our team.
Job Responsibilities:
* Proactively ensure the timely and accurate capture of all transactions in the Risk Management Systems
* Drives intraday / end-of-day processes including completeness and reconciliation checks to ensure capture of new trading activity and general lifecycle events.
* Monitors all controls are diligently performed, completed, and signed-off on a timely basis.
* Collaborates with global groups such as product control, settlements, drafting, sales and sales support to resolve different type of breaks.
* Participate and contribute to the various team initiatives; such us, corporation actions processes, deals migration and monthly maturities
Required Qualifications, Capabilities and Skills:
* Bachelor's degree
* Basic knowledge of equity derivatives (options, swaps, barriers, risk sensitivity -Greeks)
* In-depth knowledge of Excel, PowerPoint, and Internet technologies
* Highly disciplined, a self-starter, and the ability to execute on assignments independently
* A team player who demonstrates work ethic and consistently demonstrates a high-level of professionalism
* Attention to detail with superior written, verbal, and problem-solving skills
* Excellent organizational and time management skills
* Ability to communicate with all levels within the Line of Business
* Self-Motivated and able to deliver within tight timeframes and with minimal supervision, whilst working effectively as part of a team
Preferred Qualifications, Capabilities and Skills:
* Trade support and middle office exposure preferred.
Work schedule
* This hybrid role requires going into the office three days a week with two days' flexibility to work from home, subject to change
* This position is not eligible for H1B or Sponsorship
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.
Morgan and Chase brands.
Our history spans over 200 years and today we are a le...
....Read more...
Type: Permanent Location: New York, US-NY
Salary / Rate: Not Specified
Posted: 2024-08-16 08:27:22
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Join our team to navigate the complexities of technology risk and cybersecurity, ensuring our firm leads with innovation and compliance.
The Cybersecurity Operations organization's objective is to ensure that JPMC is able to effectively detect, prevent, and respond to cyber threats against our technology infrastructure.
The Cybersecurity Operations Support team will work closely with all groups within Cybersecurity Operation to provide guidance, oversight, and establish consistency across the program while maintaining standards that align with the firm.
Areas supported include: supplier management, reporting, audit preparedness, resiliency, access & procedural support, and risk & controls.
Candidate must maintain a strong and consistent control environment that promotes early operational risk identification, assessment, and mitigation by monitoring and evaluating controls to mitigate operational risk.
Job responsibilities
* Lead Supplier Oversight efforts globally across Cybersecurity Operation teams to ensure firms Third Party Oversight (TPO) guidance is adhered to
* Support supplier oversight functions such as onboarding, contract engagements, invoice processing, purchase requests, and NDA requests
* Identify and champion changes needed to Supplier relationships
* Troubleshooting escalations from Suppliers or internal partners to resolve discrepancies
* Liaison between Cybersecurity Operations and key partners and stakeholders
* Strong understanding of Cybersecurity and Risk Control frameworks and their adoption in evaluating supplier management and third party risk domain
* Develop a portfolio management strategy, by assessing inventory for efficiency and reduction opportunities
* Self-education on emerging threats and rapidly changing risk environment to improve supplier risk assessment process
* Uphold firmwide Resiliency Program efforts
* Understanding and configuring systems used by teams within Cybersecurity Operations
* Support access control protocol for all Cybersecurity Operations teams
* Identify opportunities for process improvements to deliver increasing operational efficiency within the processes
* Maintain controls and validation milestones established by the team
Required qualifications, capabilities, and skills
* Experience in Supplier Management, Operations, Oversight & Controls, Finance, Risk, Compliance, or Audit activities preferred
* 3+ years of experience in Technology controls with emphasis on Risk and Cybersecurity controls a plus
* Clear understanding of technology risk acumen
* Past experience in developing, executing or enhancing a supplier and risk management program preferred
* Experience in overseeing successfully short term objectives and long range projects with interim and measurable goals
* Experience interacting with senior executives
* Proven track record in building good working relationships across glo...
....Read more...
Type: Permanent Location: Westerville, US-OH
Salary / Rate: Not Specified
Posted: 2024-08-16 08:27:21
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As a Lead Cybersecurity Architect at JPMorgan Chase within the [insert LOB or sub LOB], you are an integral part of a team that works to develop high-quality cybersecurity solutions for various software applications on modern cloud-based technologies.
As a core technical contributor, you are responsible for carrying out critical cybersecurity architecture solutions by identifying, creating, and communicating risk, mitigation options, and solutions across multiple technical areas within various business functions in support of project goals.
Job responsibilities:
* Engages technical teams and business stakeholders to discuss and propose technical approaches to meet current and future cybersecurity needs
* Defines the technical target state of their cybersecurity product and drives achievement of the strategy
* Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall cybersecurity of software applications and systems
* Leads evaluation sessions with external vendors, startups, and internal teams to drive continuous improvement and assess cybersecurity design and technical credentials for use in existing systems and architecture
* Leads communities of practice to drive awareness and use of new and leading-edge cybersecurity technologies
* Adds to team culture of diversity, equity, inclusion, and respect
Required qualifications, capabilities, and skills:
* Formal training or certification and/or 5+ years of cybersecurity architectural experience with demonstrated experience working on information security projects.
* Hands-on practical experience delivering enterprise-level cybersecurity solutions and controls
* Advanced in one or more programming languages
* Proficiency in automation and continuous delivery methods
* Proficiency in all aspects of the Software Development Life Cycle
* Advanced understanding of agile methodologies such as continuous integration and delivery, application resiliency, and security
* Demonstrated proficiency in software applications and technical processes within a technical discipline (e.g., public cloud, artificial intelligence, machine learning, mobile, etc.)
* In-depth knowledge of the financial services industry and their IT systems
* Practical cloud native experience
* Deep knowledge of one or more software and applications
* Ability to evaluate current and emerging technologies to recommend the best solutions for the future state architecture
* Experienced with effectively communicating with senior business leaders
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.
Morgan and Chase brands.
Our history spans over 200 years and today we are a leader in investment banking, consumer and sm...
....Read more...
Type: Permanent Location: Plano, US-TX
Salary / Rate: Not Specified
Posted: 2024-08-16 08:27:20
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Help shape the future of JPMorgan and join a brand new team looking to improve our investment portfolio and provide scorecards to help evaluate future decisions!
As a PXT Finance Investments Scorecard Associate, you will focus on supporting the production of the investment scorecard and conducting post-implementation reviews of past projects.
You will partner with more senior teammates to gather the inputs necessary for the investment scorecard and generate scorecard results.
Upon a project's completion, you will work to conduct post-implementation reviews to gain learnings and strengthen the investment process going forward.
We are seeking a candidate who is excited about the prospect of being part of a brand-new team and enjoys building new systems from scratch.
You will also provide analytical insight into ways to improve the investment scorecard and investment process overall.
Job Responsibilities:
* Gather the data and metrics necessary to populate the investment scorecard
* Generate investment scorecards and review them with PXT Investments and Product stakeholders
* Develop reporting and analytical insights on the mix of investments across all product portfolios
* Help build out team systems and contribute to the ongoing development of the investment scorecard
* Conduct post-implementation reviews on projects to assess if they delivered on their stated benefits; synthesize these results and present these learnings
Recruiting Qualifications:
* 2-3 years professional experience in a technical field (e.g., finance, technology, economics)
* Strong problem-solving skills, comfort with ambiguity, and ability to build new systems from scratch
* Excellent written, oral, and visual communications skills
* Able to build relationships with a diverse set of peers across different job types
* Solid organizational skills and attention to detail
* Ability to deliver iterative progress quickly
Preferred Qualifications:
* Prior experience as a product manager, program manager, developer, or in other technology roles a plus
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.
We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location.
For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions.
We also offer a range of benefits and programs to meet employee needs, based on eligibility.
These benefits include comprehensive health care coverage, on-site health and wellness center...
....Read more...
Type: Permanent Location: Columbus, US-OH
Salary / Rate: Not Specified
Posted: 2024-08-16 08:27:19
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Help shape the future of JPMorgan and join a brand new team looking to improve our investment portfolio and provide scorecards to help evaluate future decisions!
As a PXT Finance Investments Manager, you will focus on building an investment scorecard to support prospective investment decisions and evaluating past investment decisions.
You will be assigned a set of product portfolios and partner with their finance and product leadership to understand the forward-looking roadmap of investment opportunities, gain a deep understanding of these projects, and collect the data necessary to populate an investment scorecard.
Upon project completion, you will work to conduct post-implementation reviews to gain learnings and strengthen the investment process going forward.
We are looking for someone who is excited about the prospect of being part of a brand-new team and enjoys building new systems from scratch.
You will also provide analytical insight into ways to improve the investment scorecard and investment process overall.
The right candidate is someone who can become a trusted partner to product leaders, who can empathize with them, and who seeks to truly understand the potential benefits and risks of new projects as they are proposed.
Job Responsibilities:
* Cover your product portfolios to understand the product roadmap and capture data needed for the investment scorecard (financial benefits, qualitative benefits, project risks)
* Become a trusted partner of the product teams you cover; truly understand both the benefits and risks of each project
* Contribute to reporting and analytical insights on the mix of investments across all product portfolios
* Help build out team systems and contribute to the ongoing development of the investment scorecard
* Conduct post-implementation reviews on projects to assess if they delivered on their stated benefits; synthesize these results and use these learnings to improve the investment process
* Mentor junior members of the team and help them grow in their careers
Required Qualifications:
* 6 or more years professional experience in a technical field (e.g., finance, technology, economics)
* Strong problem-solving skills, comfort with ambiguity, and ability to build new systems from scratch
* Excellent written, oral, and visual communications skills and a comfort interacting with senior leaders
* Able to build relationships across a broad organization
* Solid organizational skills and attention to detail
* Ability to deliver iterative progress quickly
Preferred Qualifications:
* Prior experience as a product manager, program manager, developer, or in other technology roles a plus
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Our mission is to create engaged, lifelong relationships and put our customers a...
....Read more...
Type: Permanent Location: Columbus, US-OH
Salary / Rate: Not Specified
Posted: 2024-08-16 08:27:18
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You have a passion for helping customers, building relationships, and delivering extraordinary customer service.
You are energetic and enthusiastic as the face of Chase to our retail branch customers.
From a personal standpoint, you will have the opportunity to take ownership of your career development through a variety of cross-training opportunities.
As a Relationship Banker in Branch Banking, you will take a lead role in delivering an outstanding experience to Chase customers.
You will acquire, manage, and retain meaningful relationships with our customers, using your financial knowledge to offer thoughtful solutions to help address their financial needs, contributing to the success of the branch.
You will be making the lives of customers easier by sharing and setting up self-service options to access their accounts 24 hours a day/ 7 days a week.
Job responsibilities
* Delivers an exceptional customer experience by acting with a customer-first attitude
* Manages assigned customers and proactively meets with them, both in person and over the phone, to build lasting relationships, discover financial needs, and tailor product and service recommendations
* Makes personal connections, engages and educates customers, asks open-ended questions, and listens to establish trust and build lasting relationships
* Influences, educates, and connects customers to technology
* Possesses initiative and knowledge to provide financial options for customers using a consultative approach
* Learns products, services, and procedures quickly and accurately and delivers solutions that make our One Chase products work together
* Works in partnership with Specialists (Financial Advisors, Mortgage Bankers, and Business Relationship Managers) to connect customers to experts who can help them with specialized financial needs
Required qualifications, capabilities, and skills
* 1+ year of experience in Retail banking sales, Financial services sales, Consultative relationship sales role in a related industry, with proven success in establishing new clients, deepening customer relationships and delivering results
* High school degree, GED, or foreign equivalent
* Beginning October 1, 2018, the Securities Industry Essential (SIE) exam, FINRA Series 6/7, state registration (including 63 or 66 if required), and Life licenses are required.
All unlicensed applicants must obtain their licenses within 180 days of hire
* Operate within established risk parameters/tolerances and meets internal/external risk and compliance obligations, including completion of required training
* Excellent communication skills, both in person and over the phone, with proven ability to tailor features and benefits of products/services to customers with differing needs
* Ability to work branch hours including weekends and some evenings
Preferred qualifications, capabilities, and skills
* College degree or military equivalent
...
....Read more...
Type: Permanent Location: Littleton, US-CO
Salary / Rate: Not Specified
Posted: 2024-08-16 08:27:17
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Executive Gallery Receptionist
In the spirit of demonstrating genuine hospitality and following the firm's belief of doing "first-class business in a first-class way," everything we do in the Executive Gallery revolves around supporting our executives and their assistants.
With a heavy focus on privacy and providing exceptional service, we ensure that all client needs are met with utmost attention to detail.
Department Overview:
The Executive Gallery Reception provides high-level guest services to our executives and their clients.
They interact with all levels of JP Morgan Chase personnel on a daily basis and ensure that they are provided with \"high touch\" customer service and hospitality.
They build solid relationships by being the central point of contact for all support areas of the floor, including supplies, facilities maintenance, catering services, and technology requests, and they ensure that these floors are well-maintained in every respect.
Position Description
The ideal candidate is able to complete daily responsibilities with limited supervision.
It is crucial that these individuals are able to accomplish multiple tasks simultaneously in a fast-paced environment while maintaining a professional, friendly demeanor with both employees and visitors to the floor.
As part of a small, effective team, we need someone who can learn quickly while proactively seeking out additional responsibilities.
Ownership of one's work is essential as new tasks arise rapidly and often.
Following up on key details is one of the fundamental elements of the role and is paramount to our daily operations overall.
We are often presented with new challenges and are thus looking for someone who can confidently adapt and respond in a timely and effective manner.
Responsibilities
* Performs all Executive Receptionists assigned functions, executing an ideal Executive Gallery culture to internal and external clients
* Assist, support and anticipate the needs of resident Senior Leaders and admins
* Register, greet and welcome all visitors
* Reserve and manage conference rooms; set up and break down
* Ensure adequate office supplies and maintenance of the floor including pantry areas and lounges
* Liaison between departments including the dining, lobby reception, audio visual, and facility teams
* Manage hotel desks
* Support admins as they work remotely including answering internal/external calls
* Deliver and promote relevant communications as needed
* Guest relations, problem solving and team member relations
* Provide quality and genuine service by responding to stakeholders and team members promptly, efficiently, and courteously.
Follow up and follow through.
* Responding to clients and leadership feedback, in areas relating to Guest Satisfaction.
Focusing on improvement regarding feedback
* Attend and participate in weekly team meeting calls
* Meet with direct Manager on a regular basis...
....Read more...
Type: Permanent Location: New York, US-NY
Salary / Rate: Not Specified
Posted: 2024-08-16 08:27:17
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Step into the role of technology support, where your expertise shapes the seamless tech experience in a dynamic cultural environment.
As a Technology Support Specialist in IP-PRS within Data Center Services, you are a key part of a team that leverages best practices to support day-to-day technology activities.
Your role involves assisting and troubleshooting hardware, software, and technology issues within the firm.
You are committed to executing with efficiency and are focused on continuous improvement in service delivery, all while upholding a high level of customer satisfaction.
As a Technology Support Specialist, your mission is to support the day-to-day technology operations of JPMorgan Chase mission critical data centers.
The purpose of this role is to maintain operational stability and handle customer requests while working on shifts to support the 24x7 operation.
You will be responsible for installing and configuring enterprise class technology hardware, troubleshooting hardware and network issues, maintain change control process in the data center, and support 3rd party vendor activities.
This position is full-time, working with team members on a rotating shift providing coverage during daytime, overnight, weekend and holiday hours.
Job responsibilities
* Provide basic first-line support for hardware, software, and technology issues through live chat and service requests, adhering to established processes and procedures
* Utilize established problem-solving techniques and diagnostic tools to systematically identify, analyze, and resolve technical issues, ensuring minimal downtime and optimal system functionality
* Apply emerging knowledge of hardware components, networking concepts, and operational management to support and maintain technology systems
* Contribute to the improvement of processes and procedures by identifying optimization areas and providing feedback on potential solutions
* Understanding of information technology concepts in a working or academic environment
* General knowledge of a physical IT infrastructure (server, networking, storage)
* Some understanding of network concepts (switching, routing, perimeter security)
* Some understanding of operating systems (Windows, Linux, AIX)
Required qualifications, capabilities, and skills
* Up to 6 months of experience in problem-solving and delivering first contact end-user support to help resolve issues in real-time, including hardware, software, and network support
* Exposure to support communication and resolution tools such as live chat, incident/service request management, and runbooks to help solve system issues
* Baseline knowledge of typical technology operational issues
Preferred qualifications, capabilities, and skills
* Familiarity with troubleshooting techniques for hardware, software, and technology systems
* Capability to document issues, procedures, and root cause analysis
Ability to balanc...
....Read more...
Type: Permanent Location: Aurora, US-CO
Salary / Rate: Not Specified
Posted: 2024-08-16 08:27:16
