-
Lead Service Associate
Contribute to our mission to improve Health and Wellness in your community.
Become a Rite Aid Lead Service Associate, today!
As a Lead Service Associate, you will supervise Store Associates while assisting in daily store operations.
Your purpose is to provide direction where needed and be an ongoing example of superior customer service.
Why you will THRIVE here:
You love to help people.
You are a natural leader who builds solid professional relationships.
You enjoy jumping in and being the hero.
You consistently exceed people's expectations.
You are passionate about providing top-notch customer service.
You have a keen sense of optimizing processes.
Day-in-the-Life of a Lead Service Associate:
* Supervise and help Store Associates with daily operational tasks.
* Assist customers with their shopping needs and transactions.
* Tend to merchandising tasks via plan-o-gram.
* Perform proper receiving and stocking procedures.
* Count and reconcile cash register drawers.
* Prepare deposits and order change from the bank.
* Ensure store inventory is regularly inspected, removed, or rotated according to the Product Freshness Review Schedule.
* Maintain a safe, clean, and pleasing environment for customers and associates.
* Design a monthly schedule and assign work to foster an efficient and effective workflow.
Education and/or Experience:
* H.S.
Diploma or General Education Degree (GED) required.
* At least one (1) year of experience in retail, food service, restaurant, or customer service industry, preferably at a supervisor level.
What's in it for you?
In an effort to improve and sustain the health and wellness of our employees, we offer competitive health plans, generous paid time off, 401K matching, and career growth opportunities! From the moment you join our team, we will provide an environment that inspires and motivates you to choose to work here so you can reach your full potential.
We support personal growth and achievements.
We dedicate ourselves to creating an experience for all our associates that is easy, exciting, and engaging.
Apply to become a Rite Aid Lead Service Associate and thrive with us today!
JR039220
....Read more...
Type: Permanent Location: Philadelphia, US-PA
Salary / Rate: Not Specified
Posted: 2024-08-10 08:29:22
-
Service Associate
Contribute to our mission to improve Health and Wellness in your community.
Become a Rite Aid Service Associate, today!
As a Service Associate, you are responsible for the day-to-day operations, care, and service provided to our customers & patients.
Your purpose is to help others achieve a higher level of well-being through thoughtful and attentive customer service.
Why you will THRIVE here:
You love to help people.
You enjoy jumping in and helping.
You are a natural leader.
You consistently exceed expectations.
You are excited to provide top-notch customer service.
You remember people and they remember you.
You easily turn customer complaints into compliments.
Day-in-the-Life of a Service Associate:
* Provide excellent customer service by assisting customers with their shopping needs, answering customer inquiries, and resolving customer complaints.
* Engage with customers in a friendly and efficient manner while completing customer transactions on the cash register.
* Maintain the cleanliness and organization of the store.
* Stock store shelves and endcaps with merchandise.
* Ensure the proper identification is produced when selling alcohol, tobacco, and lottery tickets, if applicable.
* Assist with the operation of the One-hour Photo department, if applicable.
* Build and maintain displays of merchandise and complete new plan-o-grams.
* Complete inventory counts and order merchandise based on the results.
* Put up signs that identify items on sale in weekly advertisements and take down this signage when the sale is over.
* Assist with price markdowns and changes for merchandise on the shelves.
Qualifications:
Must be at least 16 years old.
What's in it for you?
In an effort to improve and sustain the health and wellness of our employees, we offer competitive health plans, generous paid time off, 401K matching, and career growth opportunities! From the moment you join our team, we provide an environment that inspires and motivates you to work here and reach your full potential.
We support personal growth and celebrate achievements.
We dedicate ourselves to creating an experience for all our associates that is easy, exciting, and engaging.
Apply to become a Rite Aid Service Associate and thrive with us today!
JR039358
....Read more...
Type: Permanent Location: Tyrone, US-PA
Salary / Rate: Not Specified
Posted: 2024-08-10 08:29:22
-
Lead Service Associate
Contribute to our mission to improve Health and Wellness in your community.
Become a Rite Aid Lead Service Associate, today!
As a Lead Service Associate, you will supervise Store Associates while assisting in daily store operations.
Your purpose is to provide direction where needed and be an ongoing example of superior customer service.
Why you will THRIVE here:
You love to help people.
You are a natural leader who builds solid professional relationships.
You enjoy jumping in and being the hero.
You consistently exceed people's expectations.
You are passionate about providing top-notch customer service.
You have a keen sense of optimizing processes.
Day-in-the-Life of a Lead Service Associate:
* Supervise and help Store Associates with daily operational tasks.
* Assist customers with their shopping needs and transactions.
* Tend to merchandising tasks via plan-o-gram.
* Perform proper receiving and stocking procedures.
* Count and reconcile cash register drawers.
* Prepare deposits and order change from the bank.
* Ensure store inventory is regularly inspected, removed, or rotated according to the Product Freshness Review Schedule.
* Maintain a safe, clean, and pleasing environment for customers and associates.
* Design a monthly schedule and assign work to foster an efficient and effective workflow.
Education and/or Experience:
* H.S.
Diploma or General Education Degree (GED) required.
* At least one (1) year of experience in retail, food service, restaurant, or customer service industry, preferably at a supervisor level.
What's in it for you?
In an effort to improve and sustain the health and wellness of our employees, we offer competitive health plans, generous paid time off, 401K matching, and career growth opportunities! From the moment you join our team, we will provide an environment that inspires and motivates you to choose to work here so you can reach your full potential.
We support personal growth and achievements.
We dedicate ourselves to creating an experience for all our associates that is easy, exciting, and engaging.
Apply to become a Rite Aid Lead Service Associate and thrive with us today!
JR039218
....Read more...
Type: Permanent Location: Seaford, US-DE
Salary / Rate: Not Specified
Posted: 2024-08-10 08:29:21
-
Lead Service Associate
Contribute to our mission to improve Health and Wellness in your community.
Become a Rite Aid Lead Service Associate, today!
As a Lead Service Associate, you will supervise Store Associates while assisting in daily store operations.
Your purpose is to provide direction where needed and be an ongoing example of superior customer service.
Why you will THRIVE here:
You love to help people.
You are a natural leader who builds solid professional relationships.
You enjoy jumping in and being the hero.
You consistently exceed people's expectations.
You are passionate about providing top-notch customer service.
You have a keen sense of optimizing processes.
Day-in-the-Life of a Lead Service Associate:
* Supervise and help Store Associates with daily operational tasks.
* Assist customers with their shopping needs and transactions.
* Tend to merchandising tasks via plan-o-gram.
* Perform proper receiving and stocking procedures.
* Count and reconcile cash register drawers.
* Prepare deposits and order change from the bank.
* Ensure store inventory is regularly inspected, removed, or rotated according to the Product Freshness Review Schedule.
* Maintain a safe, clean, and pleasing environment for customers and associates.
* Design a monthly schedule and assign work to foster an efficient and effective workflow.
Education and/or Experience:
* H.S.
Diploma or General Education Degree (GED) required.
* At least one (1) year of experience in retail, food service, restaurant, or customer service industry, preferably at a supervisor level.
What's in it for you?
In an effort to improve and sustain the health and wellness of our employees, we offer competitive health plans, generous paid time off, 401K matching, and career growth opportunities! From the moment you join our team, we will provide an environment that inspires and motivates you to choose to work here so you can reach your full potential.
We support personal growth and achievements.
We dedicate ourselves to creating an experience for all our associates that is easy, exciting, and engaging.
Apply to become a Rite Aid Lead Service Associate and thrive with us today!
JR039294
....Read more...
Type: Permanent Location: Pelham, US-NH
Salary / Rate: Not Specified
Posted: 2024-08-10 08:29:20
-
Lead Service Associate
Contribute to our mission to improve Health and Wellness in your community.
Become a Rite Aid Lead Service Associate, today!
As a Lead Service Associate, you will supervise Store Associates while assisting in daily store operations.
Your purpose is to provide direction where needed and be an ongoing example of superior customer service.
Why you will THRIVE here:
You love to help people.
You are a natural leader who builds solid professional relationships.
You enjoy jumping in and being the hero.
You consistently exceed people's expectations.
You are passionate about providing top-notch customer service.
You have a keen sense of optimizing processes.
Day-in-the-Life of a Lead Service Associate:
* Supervise and help Store Associates with daily operational tasks.
* Assist customers with their shopping needs and transactions.
* Tend to merchandising tasks via plan-o-gram.
* Perform proper receiving and stocking procedures.
* Count and reconcile cash register drawers.
* Prepare deposits and order change from the bank.
* Ensure store inventory is regularly inspected, removed, or rotated according to the Product Freshness Review Schedule.
* Maintain a safe, clean, and pleasing environment for customers and associates.
* Design a monthly schedule and assign work to foster an efficient and effective workflow.
Education and/or Experience:
* H.S.
Diploma or General Education Degree (GED) required.
* At least one (1) year of experience in retail, food service, restaurant, or customer service industry, preferably at a supervisor level.
What's in it for you?
In an effort to improve and sustain the health and wellness of our employees, we offer competitive health plans, generous paid time off, 401K matching, and career growth opportunities! From the moment you join our team, we will provide an environment that inspires and motivates you to choose to work here so you can reach your full potential.
We support personal growth and achievements.
We dedicate ourselves to creating an experience for all our associates that is easy, exciting, and engaging.
Apply to become a Rite Aid Lead Service Associate and thrive with us today!
JR039327
The typical starting pay range for this position is between $16 - $19.75 per hour, although wages can vary based on experience and geography.
....Read more...
Type: Permanent Location: Farmersville, US-CA
Salary / Rate: Not Specified
Posted: 2024-08-10 08:29:20
-
Lead Service Associate
Contribute to our mission to improve Health and Wellness in your community.
Become a Rite Aid Lead Service Associate, today!
As a Lead Service Associate, you will supervise Store Associates while assisting in daily store operations.
Your purpose is to provide direction where needed and be an ongoing example of superior customer service.
Why you will THRIVE here:
You love to help people.
You are a natural leader who builds solid professional relationships.
You enjoy jumping in and being the hero.
You consistently exceed people's expectations.
You are passionate about providing top-notch customer service.
You have a keen sense of optimizing processes.
Day-in-the-Life of a Lead Service Associate:
* Supervise and help Store Associates with daily operational tasks.
* Assist customers with their shopping needs and transactions.
* Tend to merchandising tasks via plan-o-gram.
* Perform proper receiving and stocking procedures.
* Count and reconcile cash register drawers.
* Prepare deposits and order change from the bank.
* Ensure store inventory is regularly inspected, removed, or rotated according to the Product Freshness Review Schedule.
* Maintain a safe, clean, and pleasing environment for customers and associates.
* Design a monthly schedule and assign work to foster an efficient and effective workflow.
Education and/or Experience:
* H.S.
Diploma or General Education Degree (GED) required.
* At least one (1) year of experience in retail, food service, restaurant, or customer service industry, preferably at a supervisor level.
What's in it for you?
In an effort to improve and sustain the health and wellness of our employees, we offer competitive health plans, generous paid time off, 401K matching, and career growth opportunities! From the moment you join our team, we will provide an environment that inspires and motivates you to choose to work here so you can reach your full potential.
We support personal growth and achievements.
We dedicate ourselves to creating an experience for all our associates that is easy, exciting, and engaging.
Apply to become a Rite Aid Lead Service Associate and thrive with us today!
JR039345
....Read more...
Type: Permanent Location: Medford, US-NJ
Salary / Rate: Not Specified
Posted: 2024-08-10 08:29:19
-
Lead Service Associate
Contribute to our mission to improve Health and Wellness in your community.
Become a Rite Aid Lead Service Associate, today!
As a Lead Service Associate, you will supervise Store Associates while assisting in daily store operations.
Your purpose is to provide direction where needed and be an ongoing example of superior customer service.
Why you will THRIVE here:
You love to help people.
You are a natural leader who builds solid professional relationships.
You enjoy jumping in and being the hero.
You consistently exceed people's expectations.
You are passionate about providing top-notch customer service.
You have a keen sense of optimizing processes.
Day-in-the-Life of a Lead Service Associate:
* Supervise and help Store Associates with daily operational tasks.
* Assist customers with their shopping needs and transactions.
* Tend to merchandising tasks via plan-o-gram.
* Perform proper receiving and stocking procedures.
* Count and reconcile cash register drawers.
* Prepare deposits and order change from the bank.
* Ensure store inventory is regularly inspected, removed, or rotated according to the Product Freshness Review Schedule.
* Maintain a safe, clean, and pleasing environment for customers and associates.
* Design a monthly schedule and assign work to foster an efficient and effective workflow.
Education and/or Experience:
* H.S.
Diploma or General Education Degree (GED) required.
* At least one (1) year of experience in retail, food service, restaurant, or customer service industry, preferably at a supervisor level.
What's in it for you?
In an effort to improve and sustain the health and wellness of our employees, we offer competitive health plans, generous paid time off, 401K matching, and career growth opportunities! From the moment you join our team, we will provide an environment that inspires and motivates you to choose to work here so you can reach your full potential.
We support personal growth and achievements.
We dedicate ourselves to creating an experience for all our associates that is easy, exciting, and engaging.
Apply to become a Rite Aid Lead Service Associate and thrive with us today!
JR039344
The typical starting pay range for this position is between $16.28 - $17.75 per hour, although wages can vary based on experience and geography.
....Read more...
Type: Permanent Location: Mercer Island, US-WA
Salary / Rate: Not Specified
Posted: 2024-08-10 08:29:18
-
Lead Service Associate
Contribute to our mission to improve Health and Wellness in your community.
Become a Rite Aid Lead Service Associate, today!
As a Lead Service Associate, you will supervise Store Associates while assisting in daily store operations.
Your purpose is to provide direction where needed and be an ongoing example of superior customer service.
Why you will THRIVE here:
You love to help people.
You are a natural leader who builds solid professional relationships.
You enjoy jumping in and being the hero.
You consistently exceed people's expectations.
You are passionate about providing top-notch customer service.
You have a keen sense of optimizing processes.
Day-in-the-Life of a Lead Service Associate:
* Supervise and help Store Associates with daily operational tasks.
* Assist customers with their shopping needs and transactions.
* Tend to merchandising tasks via plan-o-gram.
* Perform proper receiving and stocking procedures.
* Count and reconcile cash register drawers.
* Prepare deposits and order change from the bank.
* Ensure store inventory is regularly inspected, removed, or rotated according to the Product Freshness Review Schedule.
* Maintain a safe, clean, and pleasing environment for customers and associates.
* Design a monthly schedule and assign work to foster an efficient and effective workflow.
Education and/or Experience:
* H.S.
Diploma or General Education Degree (GED) required.
* At least one (1) year of experience in retail, food service, restaurant, or customer service industry, preferably at a supervisor level.
What's in it for you?
In an effort to improve and sustain the health and wellness of our employees, we offer competitive health plans, generous paid time off, 401K matching, and career growth opportunities! From the moment you join our team, we will provide an environment that inspires and motivates you to choose to work here so you can reach your full potential.
We support personal growth and achievements.
We dedicate ourselves to creating an experience for all our associates that is easy, exciting, and engaging.
Apply to become a Rite Aid Lead Service Associate and thrive with us today!
JR039351
....Read more...
Type: Permanent Location: Ellwood City, US-PA
Salary / Rate: Not Specified
Posted: 2024-08-10 08:29:18
-
Description & Requirements
Maximus is looking to fill a Customer Service Representative I positions supporting our TRICARE program.
This program provides virtual customer service in support of beneficiaries, family members, military personnel, and medical providers.
Using a patient-centric approach, the team will assist callers to navigate and answer the TRICARE program benefit questions, update the beneficiary demographics in the government system, perform enrollments into the TRICARE program, change the Primary Care provider for the beneficiary and/or family, assist with claim questions, and other calls related to the TRICARE program.
To work on this program, the staff must be able to meet the ADPII Tier 1 government clearance.
Overview:
Provide assistance in an empathetic and efficient manner for our beneficiaries, end users, and clients follow the program guidelines.
Maintain Maximus Federal's highest standards of customer service and excellence and ensure optimal quality case coordination and service delivery.
TRICARE Support Consultants (TSC) will not only address the current issue but also anticipate future needs, fostering a consultative relationship.
Staff can move up through the TSC levels with experience, from Tier 1 to Tier 3 (Universal).
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Education:
- High school diploma or GED required.
Bachelor's Degree or equivalent government or private-sector work experience preferred
- Proficient with computer including Microsoft Office Suite, internet and multi-tasking between multiple screens and programs
- Ability to pass a skills assessment
MinimumRequirements:
* Ability to obtain US Security Clearance
* Must be a US Citizen
*
Essential Duties and Responsibilities:
- Ensure incoming communications are answered promptly, appropriately, and courteously
- Demonstrate a "can do" and professional attitude when servicing beneficiaries and clients with the objective of exceeding expectations with the customer service provided
- Provide callers with informed and objective responses to complex or escalated concerns regarding program eligibility requirements, enrollments, and program benefits.
- Retrieve, research, and analyze data from multiple databases to answer client concerns.
- Deescalate and manage complaints in a professional manner, resolving them wherever possible or escalating them to the appropriate department or line manager
- Accurately perform all data entry functions to...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: 18.75
Posted: 2024-08-10 08:29:17
-
Lead Service Associate
Contribute to our mission to improve Health and Wellness in your community.
Become a Rite Aid Lead Service Associate, today!
As a Lead Service Associate, you will supervise Store Associates while assisting in daily store operations.
Your purpose is to provide direction where needed and be an ongoing example of superior customer service.
Why you will THRIVE here:
You love to help people.
You are a natural leader who builds solid professional relationships.
You enjoy jumping in and being the hero.
You consistently exceed people's expectations.
You are passionate about providing top-notch customer service.
You have a keen sense of optimizing processes.
Day-in-the-Life of a Lead Service Associate:
* Supervise and help Store Associates with daily operational tasks.
* Assist customers with their shopping needs and transactions.
* Tend to merchandising tasks via plan-o-gram.
* Perform proper receiving and stocking procedures.
* Count and reconcile cash register drawers.
* Prepare deposits and order change from the bank.
* Ensure store inventory is regularly inspected, removed, or rotated according to the Product Freshness Review Schedule.
* Maintain a safe, clean, and pleasing environment for customers and associates.
* Design a monthly schedule and assign work to foster an efficient and effective workflow.
Education and/or Experience:
* H.S.
Diploma or General Education Degree (GED) required.
* At least one (1) year of experience in retail, food service, restaurant, or customer service industry, preferably at a supervisor level.
What's in it for you?
In an effort to improve and sustain the health and wellness of our employees, we offer competitive health plans, generous paid time off, 401K matching, and career growth opportunities! From the moment you join our team, we will provide an environment that inspires and motivates you to choose to work here so you can reach your full potential.
We support personal growth and achievements.
We dedicate ourselves to creating an experience for all our associates that is easy, exciting, and engaging.
Apply to become a Rite Aid Lead Service Associate and thrive with us today!
JR039386
The typical starting pay range for this position is between $15 - $17.50 per hour, although wages can vary based on experience and geography.
....Read more...
Type: Permanent Location: Eden, US-NY
Salary / Rate: Not Specified
Posted: 2024-08-10 08:29:16
-
Description & Requirements
Maximus is looking to fill a Customer Service Representative I positions supporting our TRICARE program.
This program provides virtual customer service in support of beneficiaries, family members, military personnel, and medical providers.
Using a patient-centric approach, the team will assist callers to navigate and answer the TRICARE program benefit questions, update the beneficiary demographics in the government system, perform enrollments into the TRICARE program, change the Primary Care provider for the beneficiary and/or family, assist with claim questions, and other calls related to the TRICARE program.
To work on this program, the staff must be able to meet the ADPII Tier 1 government clearance.
Overview:
Provide assistance in an empathetic and efficient manner for our beneficiaries, end users, and clients follow the program guidelines.
Maintain Maximus Federal's highest standards of customer service and excellence and ensure optimal quality case coordination and service delivery.
TRICARE Support Consultants (TSC) will not only address the current issue but also anticipate future needs, fostering a consultative relationship.
Staff can move up through the TSC levels with experience, from Tier 1 to Tier 3 (Universal).
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Education:
- High school diploma or GED required.
Bachelor's Degree or equivalent government or private-sector work experience preferred
- Proficient with computer including Microsoft Office Suite, internet and multi-tasking between multiple screens and programs
- Ability to pass a skills assessment
MinimumRequirements:
* Ability to obtain US Security Clearance
* Must be a US Citizen
*
Essential Duties and Responsibilities:
- Ensure incoming communications are answered promptly, appropriately, and courteously
- Demonstrate a "can do" and professional attitude when servicing beneficiaries and clients with the objective of exceeding expectations with the customer service provided
- Provide callers with informed and objective responses to complex or escalated concerns regarding program eligibility requirements, enrollments, and program benefits.
- Retrieve, research, and analyze data from multiple databases to answer client concerns.
- Deescalate and manage complaints in a professional manner, resolving them wherever possible or escalating them to the appropriate department or line manager
- Accurately perform all data entry functions to...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: 18.75
Posted: 2024-08-10 08:29:16
-
Lead Service Associate
Contribute to our mission to improve Health and Wellness in your community.
Become a Rite Aid Lead Service Associate, today!
As a Lead Service Associate, you will supervise Store Associates while assisting in daily store operations.
Your purpose is to provide direction where needed and be an ongoing example of superior customer service.
Why you will THRIVE here:
You love to help people.
You are a natural leader who builds solid professional relationships.
You enjoy jumping in and being the hero.
You consistently exceed people's expectations.
You are passionate about providing top-notch customer service.
You have a keen sense of optimizing processes.
Day-in-the-Life of a Lead Service Associate:
* Supervise and help Store Associates with daily operational tasks.
* Assist customers with their shopping needs and transactions.
* Tend to merchandising tasks via plan-o-gram.
* Perform proper receiving and stocking procedures.
* Count and reconcile cash register drawers.
* Prepare deposits and order change from the bank.
* Ensure store inventory is regularly inspected, removed, or rotated according to the Product Freshness Review Schedule.
* Maintain a safe, clean, and pleasing environment for customers and associates.
* Design a monthly schedule and assign work to foster an efficient and effective workflow.
Education and/or Experience:
* H.S.
Diploma or General Education Degree (GED) required.
* At least one (1) year of experience in retail, food service, restaurant, or customer service industry, preferably at a supervisor level.
What's in it for you?
In an effort to improve and sustain the health and wellness of our employees, we offer competitive health plans, generous paid time off, 401K matching, and career growth opportunities! From the moment you join our team, we will provide an environment that inspires and motivates you to choose to work here so you can reach your full potential.
We support personal growth and achievements.
We dedicate ourselves to creating an experience for all our associates that is easy, exciting, and engaging.
Apply to become a Rite Aid Lead Service Associate and thrive with us today!
JR039350
The typical starting pay range for this position is between $15 - $17.50 per hour, although wages can vary based on experience and geography.
....Read more...
Type: Permanent Location: Niagara Falls, US-NY
Salary / Rate: Not Specified
Posted: 2024-08-10 08:29:15
-
Lead Service Associate
Contribute to our mission to improve Health and Wellness in your community.
Become a Rite Aid Lead Service Associate, today!
As a Lead Service Associate, you will supervise Store Associates while assisting in daily store operations.
Your purpose is to provide direction where needed and be an ongoing example of superior customer service.
Why you will THRIVE here:
You love to help people.
You are a natural leader who builds solid professional relationships.
You enjoy jumping in and being the hero.
You consistently exceed people's expectations.
You are passionate about providing top-notch customer service.
You have a keen sense of optimizing processes.
Day-in-the-Life of a Lead Service Associate:
* Supervise and help Store Associates with daily operational tasks.
* Assist customers with their shopping needs and transactions.
* Tend to merchandising tasks via plan-o-gram.
* Perform proper receiving and stocking procedures.
* Count and reconcile cash register drawers.
* Prepare deposits and order change from the bank.
* Ensure store inventory is regularly inspected, removed, or rotated according to the Product Freshness Review Schedule.
* Maintain a safe, clean, and pleasing environment for customers and associates.
* Design a monthly schedule and assign work to foster an efficient and effective workflow.
Education and/or Experience:
* H.S.
Diploma or General Education Degree (GED) required.
* At least one (1) year of experience in retail, food service, restaurant, or customer service industry, preferably at a supervisor level.
What's in it for you?
In an effort to improve and sustain the health and wellness of our employees, we offer competitive health plans, generous paid time off, 401K matching, and career growth opportunities! From the moment you join our team, we will provide an environment that inspires and motivates you to choose to work here so you can reach your full potential.
We support personal growth and achievements.
We dedicate ourselves to creating an experience for all our associates that is easy, exciting, and engaging.
Apply to become a Rite Aid Lead Service Associate and thrive with us today!
JR039362
....Read more...
Type: Permanent Location: Tyrone, US-PA
Salary / Rate: Not Specified
Posted: 2024-08-10 08:29:14
-
Description & Requirements
Maximus is looking to fill a Customer Service Representative I positions supporting our TRICARE program.
This program provides virtual customer service in support of beneficiaries, family members, military personnel, and medical providers.
Using a patient-centric approach, the team will assist callers to navigate and answer the TRICARE program benefit questions, update the beneficiary demographics in the government system, perform enrollments into the TRICARE program, change the Primary Care provider for the beneficiary and/or family, assist with claim questions, and other calls related to the TRICARE program.
To work on this program, the staff must be able to meet the ADPII Tier 1 government clearance.
Overview:
Provide assistance in an empathetic and efficient manner for our beneficiaries, end users, and clients follow the program guidelines.
Maintain Maximus Federal's highest standards of customer service and excellence and ensure optimal quality case coordination and service delivery.
TRICARE Support Consultants (TSC) will not only address the current issue but also anticipate future needs, fostering a consultative relationship.
Staff can move up through the TSC levels with experience, from Tier 1 to Tier 3 (Universal).
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Education:
- High school diploma or GED required.
Bachelor's Degree or equivalent government or private-sector work experience preferred
- Proficient with computer including Microsoft Office Suite, internet and multi-tasking between multiple screens and programs
- Ability to pass a skills assessment
MinimumRequirements:
* Ability to obtain US Security Clearance
* Must be a US Citizen
*
Essential Duties and Responsibilities:
- Ensure incoming communications are answered promptly, appropriately, and courteously
- Demonstrate a "can do" and professional attitude when servicing beneficiaries and clients with the objective of exceeding expectations with the customer service provided
- Provide callers with informed and objective responses to complex or escalated concerns regarding program eligibility requirements, enrollments, and program benefits.
- Retrieve, research, and analyze data from multiple databases to answer client concerns.
- Deescalate and manage complaints in a professional manner, resolving them wherever possible or escalating them to the appropriate department or line manager
- Accurately perform all data entry functions to...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: 18.75
Posted: 2024-08-10 08:29:14
-
Description & Requirements
Maximus is looking to fill a Customer Service Representative I positions supporting our TRICARE program.
This program provides virtual customer service in support of beneficiaries, family members, military personnel, and medical providers.
Using a patient-centric approach, the team will assist callers to navigate and answer the TRICARE program benefit questions, update the beneficiary demographics in the government system, perform enrollments into the TRICARE program, change the Primary Care provider for the beneficiary and/or family, assist with claim questions, and other calls related to the TRICARE program.
To work on this program, the staff must be able to meet the ADPII Tier 1 government clearance.
Overview:
Provide assistance in an empathetic and efficient manner for our beneficiaries, end users, and clients follow the program guidelines.
Maintain Maximus Federal's highest standards of customer service and excellence and ensure optimal quality case coordination and service delivery.
TRICARE Support Consultants (TSC) will not only address the current issue but also anticipate future needs, fostering a consultative relationship.
Staff can move up through the TSC levels with experience, from Tier 1 to Tier 3 (Universal).
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Education:
- High school diploma or GED required.
Bachelor's Degree or equivalent government or private-sector work experience preferred
- Proficient with computer including Microsoft Office Suite, internet and multi-tasking between multiple screens and programs
- Ability to pass a skills assessment
MinimumRequirements:
* Ability to obtain US Security Clearance
* Must be a US Citizen
*
Essential Duties and Responsibilities:
- Ensure incoming communications are answered promptly, appropriately, and courteously
- Demonstrate a "can do" and professional attitude when servicing beneficiaries and clients with the objective of exceeding expectations with the customer service provided
- Provide callers with informed and objective responses to complex or escalated concerns regarding program eligibility requirements, enrollments, and program benefits.
- Retrieve, research, and analyze data from multiple databases to answer client concerns.
- Deescalate and manage complaints in a professional manner, resolving them wherever possible or escalating them to the appropriate department or line manager
- Accurately perform all data entry functions to...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: 18.75
Posted: 2024-08-10 08:29:13
-
Description & Requirements
Maximus is looking to fill a Customer Service Representative I positions supporting our TRICARE program.
This program provides virtual customer service in support of beneficiaries, family members, military personnel, and medical providers.
Using a patient-centric approach, the team will assist callers to navigate and answer the TRICARE program benefit questions, update the beneficiary demographics in the government system, perform enrollments into the TRICARE program, change the Primary Care provider for the beneficiary and/or family, assist with claim questions, and other calls related to the TRICARE program.
To work on this program, the staff must be able to meet the ADPII Tier 1 government clearance.
Overview:
Provide assistance in an empathetic and efficient manner for our beneficiaries, end users, and clients follow the program guidelines.
Maintain Maximus Federal's highest standards of customer service and excellence and ensure optimal quality case coordination and service delivery.
TRICARE Support Consultants (TSC) will not only address the current issue but also anticipate future needs, fostering a consultative relationship.
Staff can move up through the TSC levels with experience, from Tier 1 to Tier 3 (Universal).
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Education:
- High school diploma or GED required.
Bachelor's Degree or equivalent government or private-sector work experience preferred
- Proficient with computer including Microsoft Office Suite, internet and multi-tasking between multiple screens and programs
- Ability to pass a skills assessment
MinimumRequirements:
* Ability to obtain US Security Clearance
* Must be a US Citizen
*
Essential Duties and Responsibilities:
- Ensure incoming communications are answered promptly, appropriately, and courteously
- Demonstrate a "can do" and professional attitude when servicing beneficiaries and clients with the objective of exceeding expectations with the customer service provided
- Provide callers with informed and objective responses to complex or escalated concerns regarding program eligibility requirements, enrollments, and program benefits.
- Retrieve, research, and analyze data from multiple databases to answer client concerns.
- Deescalate and manage complaints in a professional manner, resolving them wherever possible or escalating them to the appropriate department or line manager
- Accurately perform all data entry functions to...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: 18.75
Posted: 2024-08-10 08:29:12
-
Lead Service Associate
Contribute to our mission to improve Health and Wellness in your community.
Become a Rite Aid Lead Service Associate, today!
As a Lead Service Associate, you will supervise Store Associates while assisting in daily store operations.
Your purpose is to provide direction where needed and be an ongoing example of superior customer service.
Why you will THRIVE here:
You love to help people.
You are a natural leader who builds solid professional relationships.
You enjoy jumping in and being the hero.
You consistently exceed people's expectations.
You are passionate about providing top-notch customer service.
You have a keen sense of optimizing processes.
Day-in-the-Life of a Lead Service Associate:
* Supervise and help Store Associates with daily operational tasks.
* Assist customers with their shopping needs and transactions.
* Tend to merchandising tasks via plan-o-gram.
* Perform proper receiving and stocking procedures.
* Count and reconcile cash register drawers.
* Prepare deposits and order change from the bank.
* Ensure store inventory is regularly inspected, removed, or rotated according to the Product Freshness Review Schedule.
* Maintain a safe, clean, and pleasing environment for customers and associates.
* Design a monthly schedule and assign work to foster an efficient and effective workflow.
Education and/or Experience:
* H.S.
Diploma or General Education Degree (GED) required.
* At least one (1) year of experience in retail, food service, restaurant, or customer service industry, preferably at a supervisor level.
What's in it for you?
In an effort to improve and sustain the health and wellness of our employees, we offer competitive health plans, generous paid time off, 401K matching, and career growth opportunities! From the moment you join our team, we will provide an environment that inspires and motivates you to choose to work here so you can reach your full potential.
We support personal growth and achievements.
We dedicate ourselves to creating an experience for all our associates that is easy, exciting, and engaging.
Apply to become a Rite Aid Lead Service Associate and thrive with us today!
JR039365
....Read more...
Type: Permanent Location: Olyphant, US-PA
Salary / Rate: Not Specified
Posted: 2024-08-10 08:29:12
-
Description & Requirements
Maximus is looking to fill a Customer Service Representative I positions supporting our TRICARE program.
This program provides virtual customer service in support of beneficiaries, family members, military personnel, and medical providers.
Using a patient-centric approach, the team will assist callers to navigate and answer the TRICARE program benefit questions, update the beneficiary demographics in the government system, perform enrollments into the TRICARE program, change the Primary Care provider for the beneficiary and/or family, assist with claim questions, and other calls related to the TRICARE program.
To work on this program, the staff must be able to meet the ADPII Tier 1 government clearance.
Overview:
Provide assistance in an empathetic and efficient manner for our beneficiaries, end users, and clients follow the program guidelines.
Maintain Maximus Federal's highest standards of customer service and excellence and ensure optimal quality case coordination and service delivery.
TRICARE Support Consultants (TSC) will not only address the current issue but also anticipate future needs, fostering a consultative relationship.
Staff can move up through the TSC levels with experience, from Tier 1 to Tier 3 (Universal).
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Education:
- High school diploma or GED required.
Bachelor's Degree or equivalent government or private-sector work experience preferred
- Proficient with computer including Microsoft Office Suite, internet and multi-tasking between multiple screens and programs
- Ability to pass a skills assessment
MinimumRequirements:
* Ability to obtain US Security Clearance
* Must be a US Citizen
*
Essential Duties and Responsibilities:
- Ensure incoming communications are answered promptly, appropriately, and courteously
- Demonstrate a "can do" and professional attitude when servicing beneficiaries and clients with the objective of exceeding expectations with the customer service provided
- Provide callers with informed and objective responses to complex or escalated concerns regarding program eligibility requirements, enrollments, and program benefits.
- Retrieve, research, and analyze data from multiple databases to answer client concerns.
- Deescalate and manage complaints in a professional manner, resolving them wherever possible or escalating them to the appropriate department or line manager
- Accurately perform all data entry functions to...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: 18.75
Posted: 2024-08-10 08:29:11
-
Description & Requirements
Maximus is looking to fill a Customer Service Representative I positions supporting our TRICARE program.
This program provides virtual customer service in support of beneficiaries, family members, military personnel, and medical providers.
Using a patient-centric approach, the team will assist callers to navigate and answer the TRICARE program benefit questions, update the beneficiary demographics in the government system, perform enrollments into the TRICARE program, change the Primary Care provider for the beneficiary and/or family, assist with claim questions, and other calls related to the TRICARE program.
To work on this program, the staff must be able to meet the ADPII Tier 1 government clearance.
Overview:
Provide assistance in an empathetic and efficient manner for our beneficiaries, end users, and clients follow the program guidelines.
Maintain Maximus Federal's highest standards of customer service and excellence and ensure optimal quality case coordination and service delivery.
TRICARE Support Consultants (TSC) will not only address the current issue but also anticipate future needs, fostering a consultative relationship.
Staff can move up through the TSC levels with experience, from Tier 1 to Tier 3 (Universal).
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Education:
- High school diploma or GED required.
Bachelor's Degree or equivalent government or private-sector work experience preferred
- Proficient with computer including Microsoft Office Suite, internet and multi-tasking between multiple screens and programs
- Ability to pass a skills assessment
MinimumRequirements:
* Ability to obtain US Security Clearance
* Must be a US Citizen
*
Essential Duties and Responsibilities:
- Ensure incoming communications are answered promptly, appropriately, and courteously
- Demonstrate a "can do" and professional attitude when servicing beneficiaries and clients with the objective of exceeding expectations with the customer service provided
- Provide callers with informed and objective responses to complex or escalated concerns regarding program eligibility requirements, enrollments, and program benefits.
- Retrieve, research, and analyze data from multiple databases to answer client concerns.
- Deescalate and manage complaints in a professional manner, resolving them wherever possible or escalating them to the appropriate department or line manager
- Accurately perform all data entry functions to...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: 18.75
Posted: 2024-08-10 08:29:10
-
Description & Requirements
Maximus is looking to fill a Customer Service Representative I positions supporting our TRICARE program.
This program provides virtual customer service in support of beneficiaries, family members, military personnel, and medical providers.
Using a patient-centric approach, the team will assist callers to navigate and answer the TRICARE program benefit questions, update the beneficiary demographics in the government system, perform enrollments into the TRICARE program, change the Primary Care provider for the beneficiary and/or family, assist with claim questions, and other calls related to the TRICARE program.
To work on this program, the staff must be able to meet the ADPII Tier 1 government clearance.
Overview:
Provide assistance in an empathetic and efficient manner for our beneficiaries, end users, and clients follow the program guidelines.
Maintain Maximus Federal's highest standards of customer service and excellence and ensure optimal quality case coordination and service delivery.
TRICARE Support Consultants (TSC) will not only address the current issue but also anticipate future needs, fostering a consultative relationship.
Staff can move up through the TSC levels with experience, from Tier 1 to Tier 3 (Universal).
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Education:
- High school diploma or GED required.
Bachelor's Degree or equivalent government or private-sector work experience preferred
- Proficient with computer including Microsoft Office Suite, internet and multi-tasking between multiple screens and programs
- Ability to pass a skills assessment
MinimumRequirements:
* Ability to obtain US Security Clearance
* Must be a US Citizen
*
Essential Duties and Responsibilities:
- Ensure incoming communications are answered promptly, appropriately, and courteously
- Demonstrate a "can do" and professional attitude when servicing beneficiaries and clients with the objective of exceeding expectations with the customer service provided
- Provide callers with informed and objective responses to complex or escalated concerns regarding program eligibility requirements, enrollments, and program benefits.
- Retrieve, research, and analyze data from multiple databases to answer client concerns.
- Deescalate and manage complaints in a professional manner, resolving them wherever possible or escalating them to the appropriate department or line manager
- Accurately perform all data entry functions to...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: 18.75
Posted: 2024-08-10 08:29:10
-
Description & Requirements
Maximus is looking to fill a Customer Service Representative I positions supporting our TRICARE program.
This program provides virtual customer service in support of beneficiaries, family members, military personnel, and medical providers.
Using a patient-centric approach, the team will assist callers to navigate and answer the TRICARE program benefit questions, update the beneficiary demographics in the government system, perform enrollments into the TRICARE program, change the Primary Care provider for the beneficiary and/or family, assist with claim questions, and other calls related to the TRICARE program.
To work on this program, the staff must be able to meet the ADPII Tier 1 government clearance.
Overview:
Provide assistance in an empathetic and efficient manner for our beneficiaries, end users, and clients follow the program guidelines.
Maintain Maximus Federal's highest standards of customer service and excellence and ensure optimal quality case coordination and service delivery.
TRICARE Support Consultants (TSC) will not only address the current issue but also anticipate future needs, fostering a consultative relationship.
Staff can move up through the TSC levels with experience, from Tier 1 to Tier 3 (Universal).
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Education:
- High school diploma or GED required.
Bachelor's Degree or equivalent government or private-sector work experience preferred
- Proficient with computer including Microsoft Office Suite, internet and multi-tasking between multiple screens and programs
- Ability to pass a skills assessment
MinimumRequirements:
* Ability to obtain US Security Clearance
* Must be a US Citizen
*
Essential Duties and Responsibilities:
- Ensure incoming communications are answered promptly, appropriately, and courteously
- Demonstrate a "can do" and professional attitude when servicing beneficiaries and clients with the objective of exceeding expectations with the customer service provided
- Provide callers with informed and objective responses to complex or escalated concerns regarding program eligibility requirements, enrollments, and program benefits.
- Retrieve, research, and analyze data from multiple databases to answer client concerns.
- Deescalate and manage complaints in a professional manner, resolving them wherever possible or escalating them to the appropriate department or line manager
- Accurately perform all data entry functions to...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: 18.75
Posted: 2024-08-10 08:29:09
-
Description & Requirements
Maximus is looking to fill a Customer Service Representative I positions supporting our TRICARE program.
This program provides virtual customer service in support of beneficiaries, family members, military personnel, and medical providers.
Using a patient-centric approach, the team will assist callers to navigate and answer the TRICARE program benefit questions, update the beneficiary demographics in the government system, perform enrollments into the TRICARE program, change the Primary Care provider for the beneficiary and/or family, assist with claim questions, and other calls related to the TRICARE program.
To work on this program, the staff must be able to meet the ADPII Tier 1 government clearance.
Overview:
Provide assistance in an empathetic and efficient manner for our beneficiaries, end users, and clients follow the program guidelines.
Maintain Maximus Federal's highest standards of customer service and excellence and ensure optimal quality case coordination and service delivery.
TRICARE Support Consultants (TSC) will not only address the current issue but also anticipate future needs, fostering a consultative relationship.
Staff can move up through the TSC levels with experience, from Tier 1 to Tier 3 (Universal).
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Education:
- High school diploma or GED required.
Bachelor's Degree or equivalent government or private-sector work experience preferred
- Proficient with computer including Microsoft Office Suite, internet and multi-tasking between multiple screens and programs
- Ability to pass a skills assessment
MinimumRequirements:
* Ability to obtain US Security Clearance
* Must be a US Citizen
*
Essential Duties and Responsibilities:
- Ensure incoming communications are answered promptly, appropriately, and courteously
- Demonstrate a "can do" and professional attitude when servicing beneficiaries and clients with the objective of exceeding expectations with the customer service provided
- Provide callers with informed and objective responses to complex or escalated concerns regarding program eligibility requirements, enrollments, and program benefits.
- Retrieve, research, and analyze data from multiple databases to answer client concerns.
- Deescalate and manage complaints in a professional manner, resolving them wherever possible or escalating them to the appropriate department or line manager
- Accurately perform all data entry functions to...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: 18.75
Posted: 2024-08-10 08:29:08
-
Description & Requirements
Maximus is looking to fill a Customer Service Representative I positions supporting our TRICARE program.
This program provides virtual customer service in support of beneficiaries, family members, military personnel, and medical providers.
Using a patient-centric approach, the team will assist callers to navigate and answer the TRICARE program benefit questions, update the beneficiary demographics in the government system, perform enrollments into the TRICARE program, change the Primary Care provider for the beneficiary and/or family, assist with claim questions, and other calls related to the TRICARE program.
To work on this program, the staff must be able to meet the ADPII Tier 1 government clearance.
Overview:
Provide assistance in an empathetic and efficient manner for our beneficiaries, end users, and clients follow the program guidelines.
Maintain Maximus Federal's highest standards of customer service and excellence and ensure optimal quality case coordination and service delivery.
TRICARE Support Consultants (TSC) will not only address the current issue but also anticipate future needs, fostering a consultative relationship.
Staff can move up through the TSC levels with experience, from Tier 1 to Tier 3 (Universal).
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Education:
- High school diploma or GED required.
Bachelor's Degree or equivalent government or private-sector work experience preferred
- Proficient with computer including Microsoft Office Suite, internet and multi-tasking between multiple screens and programs
- Ability to pass a skills assessment
MinimumRequirements:
* Ability to obtain US Security Clearance
* Must be a US Citizen
*
Essential Duties and Responsibilities:
- Ensure incoming communications are answered promptly, appropriately, and courteously
- Demonstrate a "can do" and professional attitude when servicing beneficiaries and clients with the objective of exceeding expectations with the customer service provided
- Provide callers with informed and objective responses to complex or escalated concerns regarding program eligibility requirements, enrollments, and program benefits.
- Retrieve, research, and analyze data from multiple databases to answer client concerns.
- Deescalate and manage complaints in a professional manner, resolving them wherever possible or escalating them to the appropriate department or line manager
- Accurately perform all data entry functions to...
....Read more...
Type: Permanent Location: Dallas, US-TX
Salary / Rate: 18.75
Posted: 2024-08-10 08:29:08
-
Description & Requirements
Maximus is looking to fill a Customer Service Representative I positions supporting our TRICARE program.
This program provides virtual customer service in support of beneficiaries, family members, military personnel, and medical providers.
Using a patient-centric approach, the team will assist callers to navigate and answer the TRICARE program benefit questions, update the beneficiary demographics in the government system, perform enrollments into the TRICARE program, change the Primary Care provider for the beneficiary and/or family, assist with claim questions, and other calls related to the TRICARE program.
To work on this program, the staff must be able to meet the ADPII Tier 1 government clearance.
Overview:
Provide assistance in an empathetic and efficient manner for our beneficiaries, end users, and clients follow the program guidelines.
Maintain Maximus Federal's highest standards of customer service and excellence and ensure optimal quality case coordination and service delivery.
TRICARE Support Consultants (TSC) will not only address the current issue but also anticipate future needs, fostering a consultative relationship.
Staff can move up through the TSC levels with experience, from Tier 1 to Tier 3 (Universal).
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Education:
- High school diploma or GED required.
Bachelor's Degree or equivalent government or private-sector work experience preferred
- Proficient with computer including Microsoft Office Suite, internet and multi-tasking between multiple screens and programs
- Ability to pass a skills assessment
MinimumRequirements:
* Ability to obtain US Security Clearance
* Must be a US Citizen
*
Essential Duties and Responsibilities:
- Ensure incoming communications are answered promptly, appropriately, and courteously
- Demonstrate a "can do" and professional attitude when servicing beneficiaries and clients with the objective of exceeding expectations with the customer service provided
- Provide callers with informed and objective responses to complex or escalated concerns regarding program eligibility requirements, enrollments, and program benefits.
- Retrieve, research, and analyze data from multiple databases to answer client concerns.
- Deescalate and manage complaints in a professional manner, resolving them wherever possible or escalating them to the appropriate department or line manager
- Accurately perform all data entry functions to...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: 18.75
Posted: 2024-08-10 08:29:07
-
Lead Service Associate
Contribute to our mission to improve Health and Wellness in your community.
Become a Rite Aid Lead Service Associate, today!
As a Lead Service Associate, you will supervise Store Associates while assisting in daily store operations.
Your purpose is to provide direction where needed and be an ongoing example of superior customer service.
Why you will THRIVE here:
You love to help people.
You are a natural leader who builds solid professional relationships.
You enjoy jumping in and being the hero.
You consistently exceed people's expectations.
You are passionate about providing top-notch customer service.
You have a keen sense of optimizing processes.
Day-in-the-Life of a Lead Service Associate:
* Supervise and help Store Associates with daily operational tasks.
* Assist customers with their shopping needs and transactions.
* Tend to merchandising tasks via plan-o-gram.
* Perform proper receiving and stocking procedures.
* Count and reconcile cash register drawers.
* Prepare deposits and order change from the bank.
* Ensure store inventory is regularly inspected, removed, or rotated according to the Product Freshness Review Schedule.
* Maintain a safe, clean, and pleasing environment for customers and associates.
* Design a monthly schedule and assign work to foster an efficient and effective workflow.
Education and/or Experience:
* H.S.
Diploma or General Education Degree (GED) required.
* At least one (1) year of experience in retail, food service, restaurant, or customer service industry, preferably at a supervisor level.
What's in it for you?
In an effort to improve and sustain the health and wellness of our employees, we offer competitive health plans, generous paid time off, 401K matching, and career growth opportunities! From the moment you join our team, we will provide an environment that inspires and motivates you to choose to work here so you can reach your full potential.
We support personal growth and achievements.
We dedicate ourselves to creating an experience for all our associates that is easy, exciting, and engaging.
Apply to become a Rite Aid Lead Service Associate and thrive with us today!
JR039380
....Read more...
Type: Permanent Location: Boothwyn, US-PA
Salary / Rate: Not Specified
Posted: 2024-08-10 08:29:07
