-
Description & Requirements
This is UK based remote role only.
Shifts will be 16:30 - 00:30 working 5/7 shifts per week Monday-Sunday and 1 in 3 weekends.
This could change so you need to be flexible.
The role is also home based.
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Supporting the growth strategy within Connect requires a leader who can build a professional and scalable business.
This role, reporting into the Vice President of Customer Services will establish core business functions, define and manage strong business processes, support growth and lead a team to deliver continuous improvement.
The functions managed by this role will provide a necessary check and balance to the operation and ensure high standards of service delivery to clients.
Working within a team of Helpline Workers, this role will support those experiencing mental health concerns and challenges.
The purpose of this role is to provide support and signposting of mental health services, in a professional, calm and empathetic manner.
Providing exceptional level of service-to-service users across multiple sectors including but not limited to charity, government and third sector.
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
Previous experience working within a busy contract centre environment, providing telephone, online, email and live cha...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: 24600
Posted: 2024-10-11 08:27:49
-
Description & Requirements
This is UK based remote role only.
Shifts will be 16:30 - 00:30 working 5/7 shifts per week Monday-Sunday and 1 in 3 weekends.
This could change so you need to be flexible.
The role is also home based.
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Supporting the growth strategy within Connect requires a leader who can build a professional and scalable business.
This role, reporting into the Vice President of Customer Services will establish core business functions, define and manage strong business processes, support growth and lead a team to deliver continuous improvement.
The functions managed by this role will provide a necessary check and balance to the operation and ensure high standards of service delivery to clients.
Working within a team of Helpline Workers, this role will support those experiencing mental health concerns and challenges.
The purpose of this role is to provide support and signposting of mental health services, in a professional, calm and empathetic manner.
Providing exceptional level of service-to-service users across multiple sectors including but not limited to charity, government and third sector.
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
Previous experience working within a busy contract centre environment, providing telephone, online, email and live cha...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: 24600
Posted: 2024-10-11 08:27:48
-
Description & Requirements
This is UK based remote role only.
Shifts will be 16:30 - 00:30 working 5/7 shifts per week Monday-Sunday and 1 in 3 weekends.
This could change so you need to be flexible.
The role is also home based.
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Supporting the growth strategy within Connect requires a leader who can build a professional and scalable business.
This role, reporting into the Vice President of Customer Services will establish core business functions, define and manage strong business processes, support growth and lead a team to deliver continuous improvement.
The functions managed by this role will provide a necessary check and balance to the operation and ensure high standards of service delivery to clients.
Working within a team of Helpline Workers, this role will support those experiencing mental health concerns and challenges.
The purpose of this role is to provide support and signposting of mental health services, in a professional, calm and empathetic manner.
Providing exceptional level of service-to-service users across multiple sectors including but not limited to charity, government and third sector.
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
Previous experience working within a busy contract centre environment, providing telephone, online, email and live cha...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: 24600
Posted: 2024-10-11 08:27:48
-
Description & Requirements
This is UK based remote role only.
Shifts will be 16:30 - 00:30 working 5/7 shifts per week Monday-Sunday and 1 in 3 weekends.
This could change so you need to be flexible.
The role is also home based.
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Supporting the growth strategy within Connect requires a leader who can build a professional and scalable business.
This role, reporting into the Vice President of Customer Services will establish core business functions, define and manage strong business processes, support growth and lead a team to deliver continuous improvement.
The functions managed by this role will provide a necessary check and balance to the operation and ensure high standards of service delivery to clients.
Working within a team of Helpline Workers, this role will support those experiencing mental health concerns and challenges.
The purpose of this role is to provide support and signposting of mental health services, in a professional, calm and empathetic manner.
Providing exceptional level of service-to-service users across multiple sectors including but not limited to charity, government and third sector.
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
Previous experience working within a busy contract centre environment, providing telephone, online, email and live cha...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: 24600
Posted: 2024-10-11 08:27:47
-
Description & Requirements
This is UK based remote role only.
Shifts will be 16:30 - 00:30 working 5/7 shifts per week Monday-Sunday and 1 in 3 weekends.
This could change so you need to be flexible.
The role is also home based.
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Supporting the growth strategy within Connect requires a leader who can build a professional and scalable business.
This role, reporting into the Vice President of Customer Services will establish core business functions, define and manage strong business processes, support growth and lead a team to deliver continuous improvement.
The functions managed by this role will provide a necessary check and balance to the operation and ensure high standards of service delivery to clients.
Working within a team of Helpline Workers, this role will support those experiencing mental health concerns and challenges.
The purpose of this role is to provide support and signposting of mental health services, in a professional, calm and empathetic manner.
Providing exceptional level of service-to-service users across multiple sectors including but not limited to charity, government and third sector.
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
Previous experience working within a busy contract centre environment, providing telephone, online, email and live cha...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: 24600
Posted: 2024-10-11 08:27:46
-
Description & Requirements
This is UK based remote role only.
Shifts will be 16:30 - 00:30 working 5/7 shifts per week Monday-Sunday and 1 in 3 weekends.
This could change so you need to be flexible.
The role is also home based.
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Supporting the growth strategy within Connect requires a leader who can build a professional and scalable business.
This role, reporting into the Vice President of Customer Services will establish core business functions, define and manage strong business processes, support growth and lead a team to deliver continuous improvement.
The functions managed by this role will provide a necessary check and balance to the operation and ensure high standards of service delivery to clients.
Working within a team of Helpline Workers, this role will support those experiencing mental health concerns and challenges.
The purpose of this role is to provide support and signposting of mental health services, in a professional, calm and empathetic manner.
Providing exceptional level of service-to-service users across multiple sectors including but not limited to charity, government and third sector.
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
Previous experience working within a busy contract centre environment, providing telephone, online, email and live cha...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: 24600
Posted: 2024-10-11 08:27:46
-
Description & Requirements
This is UK based remote role only.
Shifts will be 16:30 - 00:30 working 5/7 shifts per week Monday-Sunday and 1 in 3 weekends.
This could change so you need to be flexible.
The role is also home based.
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Supporting the growth strategy within Connect requires a leader who can build a professional and scalable business.
This role, reporting into the Vice President of Customer Services will establish core business functions, define and manage strong business processes, support growth and lead a team to deliver continuous improvement.
The functions managed by this role will provide a necessary check and balance to the operation and ensure high standards of service delivery to clients.
Working within a team of Helpline Workers, this role will support those experiencing mental health concerns and challenges.
The purpose of this role is to provide support and signposting of mental health services, in a professional, calm and empathetic manner.
Providing exceptional level of service-to-service users across multiple sectors including but not limited to charity, government and third sector.
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
Previous experience working within a busy contract centre environment, providing telephone, online, email and live cha...
....Read more...
Type: Permanent Location: Lubbock, US-TX
Salary / Rate: 24600
Posted: 2024-10-11 08:27:45
-
Description & Requirements
This is UK based remote role only.
Shifts will be 16:30 - 00:30 working 5/7 shifts per week Monday-Sunday and 1 in 3 weekends.
This could change so you need to be flexible.
The role is also home based.
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Supporting the growth strategy within Connect requires a leader who can build a professional and scalable business.
This role, reporting into the Vice President of Customer Services will establish core business functions, define and manage strong business processes, support growth and lead a team to deliver continuous improvement.
The functions managed by this role will provide a necessary check and balance to the operation and ensure high standards of service delivery to clients.
Working within a team of Helpline Workers, this role will support those experiencing mental health concerns and challenges.
The purpose of this role is to provide support and signposting of mental health services, in a professional, calm and empathetic manner.
Providing exceptional level of service-to-service users across multiple sectors including but not limited to charity, government and third sector.
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
Previous experience working within a busy contract centre environment, providing telephone, online, email and live cha...
....Read more...
Type: Permanent Location: Dallas, US-TX
Salary / Rate: 24600
Posted: 2024-10-11 08:27:45
-
Are you an experience Electrician or Electrical Technician looking for a unique and rewarding role? Do you enjoy designing and problem solving at work? We are looking for an Electrical Controls Engineer to join our busy team at our York, PA location!
Electrical Controls Engineer - Testing Equipment
Intertek, a leading provider of quality and safety solutions to many of the world's top-recognized brands and companies, is actively seeking an Electrical Controls Engineer - Testing Equipment to join our Building & Construction team in York, PA.This is a fantastic opportunity to grow a versatile career in Equipment Technology!!
The Building & Construction team provides assurance, testing, inspection, and certification services and building science solutions to deliver Total Quality Assurance to the built environment.
The team offers the architectural, engineering and construction (A/E/C) industry with a full suite of capabilities both in the lab and on site.
Building Products Testing Solutions
From code compliance to performance testing to product certification - our commitment is to build a lasting partnership with our customers.
We enable them to work with a single source to get their product the market access success they need.
What are we looking for?
The Electrical Controls Engineer - Testing Equipment is responsible for developing and programming control systems for testing equipment.
The position also requires troubleshooting existing equipment to support all Intertek B&C test laboratories.
Salary & Benefits Information
In addition to competitive compensation packages, when working with Intertek you can expect benefits including medical, dental, vision, life, disability, 401(k) with company match, generous vacation / sick time (PTO), tuition reimbursement and more.
What you'll do:
* Analyze user requirements, procedures, and problems to identify the system components and develop the design and functional specifications automation systems
* Troubleshooting hardware and process issues
* Assist in the design process for new equipment
* Testing, troubleshooting, and calibrating completed equipment
* Work with other team members throughout the design and fabrication process
* Assist in installation of wiring and control devices as required
* Assist with maintenance of all company equipment as needed
* Create detailed equipment specifications/documents to guide development/ programming/ use
* Provide exceptional customer service
* Follow and enforce all safety requirements and company policies
* Other duties as assigned
What it takes to be successful in this role:
* High School Diploma or GED + 5 years of Controls Engineering Experience
+ OR- Technical certificate/ Electrical Engineering degree
* 2 years directly related experience (PREFERRED)
* Experience creating and reading Electrical plans
* Strong working knowledge of control devices and signals
...
....Read more...
Type: Permanent Location: York, US-PA
Salary / Rate: Not Specified
Posted: 2024-10-11 08:27:44
-
Description & Requirements
This is UK based remote role only.
Shifts will be 16:30 - 00:30 working 5/7 shifts per week Monday-Sunday and 1 in 3 weekends.
This could change so you need to be flexible.
The role is also home based.
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Supporting the growth strategy within Connect requires a leader who can build a professional and scalable business.
This role, reporting into the Vice President of Customer Services will establish core business functions, define and manage strong business processes, support growth and lead a team to deliver continuous improvement.
The functions managed by this role will provide a necessary check and balance to the operation and ensure high standards of service delivery to clients.
Working within a team of Helpline Workers, this role will support those experiencing mental health concerns and challenges.
The purpose of this role is to provide support and signposting of mental health services, in a professional, calm and empathetic manner.
Providing exceptional level of service-to-service users across multiple sectors including but not limited to charity, government and third sector.
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
Previous experience working within a busy contract centre environment, providing telephone, online, email and live cha...
....Read more...
Type: Permanent Location: Houston, US-TX
Salary / Rate: 24600
Posted: 2024-10-11 08:27:44
-
Description & Requirements
This is UK based remote role only.
Shifts will be 16:30 - 00:30 working 5/7 shifts per week Monday-Sunday and 1 in 3 weekends.
This could change so you need to be flexible.
The role is also home based.
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Supporting the growth strategy within Connect requires a leader who can build a professional and scalable business.
This role, reporting into the Vice President of Customer Services will establish core business functions, define and manage strong business processes, support growth and lead a team to deliver continuous improvement.
The functions managed by this role will provide a necessary check and balance to the operation and ensure high standards of service delivery to clients.
Working within a team of Helpline Workers, this role will support those experiencing mental health concerns and challenges.
The purpose of this role is to provide support and signposting of mental health services, in a professional, calm and empathetic manner.
Providing exceptional level of service-to-service users across multiple sectors including but not limited to charity, government and third sector.
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
Previous experience working within a busy contract centre environment, providing telephone, online, email and live cha...
....Read more...
Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: 24600
Posted: 2024-10-11 08:27:43
-
Description & Requirements
This is UK based remote role only.
Shifts will be 16:30 - 00:30 working 5/7 shifts per week Monday-Sunday and 1 in 3 weekends.
This could change so you need to be flexible.
The role is also home based.
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Supporting the growth strategy within Connect requires a leader who can build a professional and scalable business.
This role, reporting into the Vice President of Customer Services will establish core business functions, define and manage strong business processes, support growth and lead a team to deliver continuous improvement.
The functions managed by this role will provide a necessary check and balance to the operation and ensure high standards of service delivery to clients.
Working within a team of Helpline Workers, this role will support those experiencing mental health concerns and challenges.
The purpose of this role is to provide support and signposting of mental health services, in a professional, calm and empathetic manner.
Providing exceptional level of service-to-service users across multiple sectors including but not limited to charity, government and third sector.
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
Previous experience working within a busy contract centre environment, providing telephone, online, email and live cha...
....Read more...
Type: Permanent Location: San Antonio, US-TX
Salary / Rate: 24600
Posted: 2024-10-11 08:27:42
-
Description & Requirements
This is UK based remote role only.
Shifts will be 16:30 - 00:30 working 5/7 shifts per week Monday-Sunday and 1 in 3 weekends.
This could change so you need to be flexible.
The role is also home based.
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Supporting the growth strategy within Connect requires a leader who can build a professional and scalable business.
This role, reporting into the Vice President of Customer Services will establish core business functions, define and manage strong business processes, support growth and lead a team to deliver continuous improvement.
The functions managed by this role will provide a necessary check and balance to the operation and ensure high standards of service delivery to clients.
Working within a team of Helpline Workers, this role will support those experiencing mental health concerns and challenges.
The purpose of this role is to provide support and signposting of mental health services, in a professional, calm and empathetic manner.
Providing exceptional level of service-to-service users across multiple sectors including but not limited to charity, government and third sector.
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
Previous experience working within a busy contract centre environment, providing telephone, online, email and live cha...
....Read more...
Type: Permanent Location: St. George, US-UT
Salary / Rate: 24600
Posted: 2024-10-11 08:27:42
-
Description & Requirements
This is UK based remote role only.
Shifts will be 16:30 - 00:30 working 5/7 shifts per week Monday-Sunday and 1 in 3 weekends.
This could change so you need to be flexible.
The role is also home based.
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Supporting the growth strategy within Connect requires a leader who can build a professional and scalable business.
This role, reporting into the Vice President of Customer Services will establish core business functions, define and manage strong business processes, support growth and lead a team to deliver continuous improvement.
The functions managed by this role will provide a necessary check and balance to the operation and ensure high standards of service delivery to clients.
Working within a team of Helpline Workers, this role will support those experiencing mental health concerns and challenges.
The purpose of this role is to provide support and signposting of mental health services, in a professional, calm and empathetic manner.
Providing exceptional level of service-to-service users across multiple sectors including but not limited to charity, government and third sector.
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
Previous experience working within a busy contract centre environment, providing telephone, online, email and live cha...
....Read more...
Type: Permanent Location: Memphis, US-TN
Salary / Rate: 24600
Posted: 2024-10-11 08:27:41
-
Description & Requirements
This is UK based remote role only.
Shifts will be 16:30 - 00:30 working 5/7 shifts per week Monday-Sunday and 1 in 3 weekends.
This could change so you need to be flexible.
The role is also home based.
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Supporting the growth strategy within Connect requires a leader who can build a professional and scalable business.
This role, reporting into the Vice President of Customer Services will establish core business functions, define and manage strong business processes, support growth and lead a team to deliver continuous improvement.
The functions managed by this role will provide a necessary check and balance to the operation and ensure high standards of service delivery to clients.
Working within a team of Helpline Workers, this role will support those experiencing mental health concerns and challenges.
The purpose of this role is to provide support and signposting of mental health services, in a professional, calm and empathetic manner.
Providing exceptional level of service-to-service users across multiple sectors including but not limited to charity, government and third sector.
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
Previous experience working within a busy contract centre environment, providing telephone, online, email and live cha...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: 24600
Posted: 2024-10-11 08:27:41
-
Description & Requirements
This is UK based remote role only.
Shifts will be 16:30 - 00:30 working 5/7 shifts per week Monday-Sunday and 1 in 3 weekends.
This could change so you need to be flexible.
The role is also home based.
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Supporting the growth strategy within Connect requires a leader who can build a professional and scalable business.
This role, reporting into the Vice President of Customer Services will establish core business functions, define and manage strong business processes, support growth and lead a team to deliver continuous improvement.
The functions managed by this role will provide a necessary check and balance to the operation and ensure high standards of service delivery to clients.
Working within a team of Helpline Workers, this role will support those experiencing mental health concerns and challenges.
The purpose of this role is to provide support and signposting of mental health services, in a professional, calm and empathetic manner.
Providing exceptional level of service-to-service users across multiple sectors including but not limited to charity, government and third sector.
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
Previous experience working within a busy contract centre environment, providing telephone, online, email and live cha...
....Read more...
Type: Permanent Location: Columbia, US-SC
Salary / Rate: 24600
Posted: 2024-10-11 08:27:40
-
Description & Requirements
This is UK based remote role only.
Shifts will be 16:30 - 00:30 working 5/7 shifts per week Monday-Sunday and 1 in 3 weekends.
This could change so you need to be flexible.
The role is also home based.
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Supporting the growth strategy within Connect requires a leader who can build a professional and scalable business.
This role, reporting into the Vice President of Customer Services will establish core business functions, define and manage strong business processes, support growth and lead a team to deliver continuous improvement.
The functions managed by this role will provide a necessary check and balance to the operation and ensure high standards of service delivery to clients.
Working within a team of Helpline Workers, this role will support those experiencing mental health concerns and challenges.
The purpose of this role is to provide support and signposting of mental health services, in a professional, calm and empathetic manner.
Providing exceptional level of service-to-service users across multiple sectors including but not limited to charity, government and third sector.
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
Previous experience working within a busy contract centre environment, providing telephone, online, email and live cha...
....Read more...
Type: Permanent Location: Nashville, US-TN
Salary / Rate: 24600
Posted: 2024-10-11 08:27:39
-
Description & Requirements
This is UK based remote role only.
Shifts will be 16:30 - 00:30 working 5/7 shifts per week Monday-Sunday and 1 in 3 weekends.
This could change so you need to be flexible.
The role is also home based.
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Supporting the growth strategy within Connect requires a leader who can build a professional and scalable business.
This role, reporting into the Vice President of Customer Services will establish core business functions, define and manage strong business processes, support growth and lead a team to deliver continuous improvement.
The functions managed by this role will provide a necessary check and balance to the operation and ensure high standards of service delivery to clients.
Working within a team of Helpline Workers, this role will support those experiencing mental health concerns and challenges.
The purpose of this role is to provide support and signposting of mental health services, in a professional, calm and empathetic manner.
Providing exceptional level of service-to-service users across multiple sectors including but not limited to charity, government and third sector.
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
Previous experience working within a busy contract centre environment, providing telephone, online, email and live cha...
....Read more...
Type: Permanent Location: Sioux Falls, US-SD
Salary / Rate: 24600
Posted: 2024-10-11 08:27:39
-
Description & Requirements
This is UK based remote role only.
Shifts will be 16:30 - 00:30 working 5/7 shifts per week Monday-Sunday and 1 in 3 weekends.
This could change so you need to be flexible.
The role is also home based.
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Supporting the growth strategy within Connect requires a leader who can build a professional and scalable business.
This role, reporting into the Vice President of Customer Services will establish core business functions, define and manage strong business processes, support growth and lead a team to deliver continuous improvement.
The functions managed by this role will provide a necessary check and balance to the operation and ensure high standards of service delivery to clients.
Working within a team of Helpline Workers, this role will support those experiencing mental health concerns and challenges.
The purpose of this role is to provide support and signposting of mental health services, in a professional, calm and empathetic manner.
Providing exceptional level of service-to-service users across multiple sectors including but not limited to charity, government and third sector.
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
Previous experience working within a busy contract centre environment, providing telephone, online, email and live cha...
....Read more...
Type: Permanent Location: Charleston, US-SC
Salary / Rate: 24600
Posted: 2024-10-11 08:27:38
-
Description & Requirements
This is UK based remote role only.
Shifts will be 16:30 - 00:30 working 5/7 shifts per week Monday-Sunday and 1 in 3 weekends.
This could change so you need to be flexible.
The role is also home based.
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Supporting the growth strategy within Connect requires a leader who can build a professional and scalable business.
This role, reporting into the Vice President of Customer Services will establish core business functions, define and manage strong business processes, support growth and lead a team to deliver continuous improvement.
The functions managed by this role will provide a necessary check and balance to the operation and ensure high standards of service delivery to clients.
Working within a team of Helpline Workers, this role will support those experiencing mental health concerns and challenges.
The purpose of this role is to provide support and signposting of mental health services, in a professional, calm and empathetic manner.
Providing exceptional level of service-to-service users across multiple sectors including but not limited to charity, government and third sector.
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
Previous experience working within a busy contract centre environment, providing telephone, online, email and live cha...
....Read more...
Type: Permanent Location: Rapid City, US-SD
Salary / Rate: 24600
Posted: 2024-10-11 08:27:38
-
Description & Requirements
This is UK based remote role only.
Shifts will be 16:30 - 00:30 working 5/7 shifts per week Monday-Sunday and 1 in 3 weekends.
This could change so you need to be flexible.
The role is also home based.
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Supporting the growth strategy within Connect requires a leader who can build a professional and scalable business.
This role, reporting into the Vice President of Customer Services will establish core business functions, define and manage strong business processes, support growth and lead a team to deliver continuous improvement.
The functions managed by this role will provide a necessary check and balance to the operation and ensure high standards of service delivery to clients.
Working within a team of Helpline Workers, this role will support those experiencing mental health concerns and challenges.
The purpose of this role is to provide support and signposting of mental health services, in a professional, calm and empathetic manner.
Providing exceptional level of service-to-service users across multiple sectors including but not limited to charity, government and third sector.
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
Previous experience working within a busy contract centre environment, providing telephone, online, email and live cha...
....Read more...
Type: Permanent Location: Providence, US-RI
Salary / Rate: 24600
Posted: 2024-10-11 08:27:37
-
Description & Requirements
This is UK based remote role only.
Shifts will be 16:30 - 00:30 working 5/7 shifts per week Monday-Sunday and 1 in 3 weekends.
This could change so you need to be flexible.
The role is also home based.
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Supporting the growth strategy within Connect requires a leader who can build a professional and scalable business.
This role, reporting into the Vice President of Customer Services will establish core business functions, define and manage strong business processes, support growth and lead a team to deliver continuous improvement.
The functions managed by this role will provide a necessary check and balance to the operation and ensure high standards of service delivery to clients.
Working within a team of Helpline Workers, this role will support those experiencing mental health concerns and challenges.
The purpose of this role is to provide support and signposting of mental health services, in a professional, calm and empathetic manner.
Providing exceptional level of service-to-service users across multiple sectors including but not limited to charity, government and third sector.
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
Previous experience working within a busy contract centre environment, providing telephone, online, email and live cha...
....Read more...
Type: Permanent Location: Newport, US-RI
Salary / Rate: 24600
Posted: 2024-10-11 08:27:36
-
Description & Requirements
This is UK based remote role only.
Shifts will be 16:30 - 00:30 working 5/7 shifts per week Monday-Sunday and 1 in 3 weekends.
This could change so you need to be flexible.
The role is also home based.
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Supporting the growth strategy within Connect requires a leader who can build a professional and scalable business.
This role, reporting into the Vice President of Customer Services will establish core business functions, define and manage strong business processes, support growth and lead a team to deliver continuous improvement.
The functions managed by this role will provide a necessary check and balance to the operation and ensure high standards of service delivery to clients.
Working within a team of Helpline Workers, this role will support those experiencing mental health concerns and challenges.
The purpose of this role is to provide support and signposting of mental health services, in a professional, calm and empathetic manner.
Providing exceptional level of service-to-service users across multiple sectors including but not limited to charity, government and third sector.
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
Previous experience working within a busy contract centre environment, providing telephone, online, email and live cha...
....Read more...
Type: Permanent Location: Pittsburgh, US-PA
Salary / Rate: 24600
Posted: 2024-10-11 08:27:36
-
Description & Requirements
This is UK based remote role only.
Shifts will be 16:30 - 00:30 working 5/7 shifts per week Monday-Sunday and 1 in 3 weekends.
This could change so you need to be flexible.
The role is also home based.
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Supporting the growth strategy within Connect requires a leader who can build a professional and scalable business.
This role, reporting into the Vice President of Customer Services will establish core business functions, define and manage strong business processes, support growth and lead a team to deliver continuous improvement.
The functions managed by this role will provide a necessary check and balance to the operation and ensure high standards of service delivery to clients.
Working within a team of Helpline Workers, this role will support those experiencing mental health concerns and challenges.
The purpose of this role is to provide support and signposting of mental health services, in a professional, calm and empathetic manner.
Providing exceptional level of service-to-service users across multiple sectors including but not limited to charity, government and third sector.
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
Previous experience working within a busy contract centre environment, providing telephone, online, email and live cha...
....Read more...
Type: Permanent Location: Oklahoma City, US-OK
Salary / Rate: 24600
Posted: 2024-10-11 08:27:35
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Description & Requirements
This is UK based remote role only.
Shifts will be 16:30 - 00:30 working 5/7 shifts per week Monday-Sunday and 1 in 3 weekends.
This could change so you need to be flexible.
The role is also home based.
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Supporting the growth strategy within Connect requires a leader who can build a professional and scalable business.
This role, reporting into the Vice President of Customer Services will establish core business functions, define and manage strong business processes, support growth and lead a team to deliver continuous improvement.
The functions managed by this role will provide a necessary check and balance to the operation and ensure high standards of service delivery to clients.
Working within a team of Helpline Workers, this role will support those experiencing mental health concerns and challenges.
The purpose of this role is to provide support and signposting of mental health services, in a professional, calm and empathetic manner.
Providing exceptional level of service-to-service users across multiple sectors including but not limited to charity, government and third sector.
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
Previous experience working within a busy contract centre environment, providing telephone, online, email and live cha...
....Read more...
Type: Permanent Location: Eugene, US-OR
Salary / Rate: 24600
Posted: 2024-10-11 08:27:35
