-
Description & Requirements
Maximus is seeking a committed and detail-oriented Clinical Review Coordinator to ensure the quality and accuracy of assessments and clinical operations.
This role is predominantly focused on writing, with 80% dedicated to drafting determination reports that are essential for documenting critical recommendations and eligibility decisions.
The remaining 20% involves reviewing clinical documentation for completeness, ensuring adherence to contract standards, and providing valuable input to maintain our high quality standards and support the overall quality of our services.
We are seeking professionals with the following credentials: LCSW, LMSW, LCT, LMFT, or equivalent licensures.
This position requires a master's degree in psychology, social work, counseling, or a related field, and at least four years of experience in the mental health or social services sectors, including reviewing clinical assessments.
Additionally, a minimum of four years' experience working specifically with child and adolescent mental health is required.
*
*This is a remote position.
Why Maximus?
- Work/Life Balance Support - Flexibility tailored to your needs!
- • Competitive Compensation - Bonuses based on performance included!
- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.
Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- • Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- • Diversity, Equity, and Inclusion Initiatives - Join a workplace committed to fostering diversity and inclusion.
- • Tuition Reimbursement - Invest in your ongoing education and development.
- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- • Professional Development Opportunities-Participate in training programs, workshops, and conferences.
- •Licensures and Certifications-Maximus assumes the expenses associated with renewing licenses and certifications for its employees.
Essential Duties and Responsibilities:
- Responsible for reviewing documentation and/or assessments and applying clinical criteria to complete determinations, approvals or recommendations.
- Determine need for and obtain any additional information required to complete actions.
- Determine when escalation or consultation is required with supervisor, p...
....Read more...
Type: Permanent Location: Denver, US-CO
Salary / Rate: 26.5
Posted: 2024-10-11 08:29:16
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Description & Requirements
Maximus is seeking a committed and detail-oriented Clinical Review Coordinator to ensure the quality and accuracy of assessments and clinical operations.
This role is predominantly focused on writing, with 80% dedicated to drafting determination reports that are essential for documenting critical recommendations and eligibility decisions.
The remaining 20% involves reviewing clinical documentation for completeness, ensuring adherence to contract standards, and providing valuable input to maintain our high quality standards and support the overall quality of our services.
We are seeking professionals with the following credentials: LCSW, LMSW, LCT, LMFT, or equivalent licensures.
This position requires a master's degree in psychology, social work, counseling, or a related field, and at least four years of experience in the mental health or social services sectors, including reviewing clinical assessments.
Additionally, a minimum of four years' experience working specifically with child and adolescent mental health is required.
*
*This is a remote position.
Why Maximus?
- Work/Life Balance Support - Flexibility tailored to your needs!
- • Competitive Compensation - Bonuses based on performance included!
- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.
Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- • Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- • Diversity, Equity, and Inclusion Initiatives - Join a workplace committed to fostering diversity and inclusion.
- • Tuition Reimbursement - Invest in your ongoing education and development.
- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- • Professional Development Opportunities-Participate in training programs, workshops, and conferences.
- •Licensures and Certifications-Maximus assumes the expenses associated with renewing licenses and certifications for its employees.
Essential Duties and Responsibilities:
- Responsible for reviewing documentation and/or assessments and applying clinical criteria to complete determinations, approvals or recommendations.
- Determine need for and obtain any additional information required to complete actions.
- Determine when escalation or consultation is required with supervisor, p...
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: 26.5
Posted: 2024-10-11 08:29:15
-
Description & Requirements
Maximus is seeking a committed and detail-oriented Clinical Review Coordinator to ensure the quality and accuracy of assessments and clinical operations.
This role is predominantly focused on writing, with 80% dedicated to drafting determination reports that are essential for documenting critical recommendations and eligibility decisions.
The remaining 20% involves reviewing clinical documentation for completeness, ensuring adherence to contract standards, and providing valuable input to maintain our high quality standards and support the overall quality of our services.
We are seeking professionals with the following credentials: LCSW, LMSW, LCT, LMFT, or equivalent licensures.
This position requires a master's degree in psychology, social work, counseling, or a related field, and at least four years of experience in the mental health or social services sectors, including reviewing clinical assessments.
Additionally, a minimum of four years' experience working specifically with child and adolescent mental health is required.
*
*This is a remote position.
Why Maximus?
- Work/Life Balance Support - Flexibility tailored to your needs!
- • Competitive Compensation - Bonuses based on performance included!
- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.
Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- • Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- • Diversity, Equity, and Inclusion Initiatives - Join a workplace committed to fostering diversity and inclusion.
- • Tuition Reimbursement - Invest in your ongoing education and development.
- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- • Professional Development Opportunities-Participate in training programs, workshops, and conferences.
- •Licensures and Certifications-Maximus assumes the expenses associated with renewing licenses and certifications for its employees.
Essential Duties and Responsibilities:
- Responsible for reviewing documentation and/or assessments and applying clinical criteria to complete determinations, approvals or recommendations.
- Determine need for and obtain any additional information required to complete actions.
- Determine when escalation or consultation is required with supervisor, p...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: 26.5
Posted: 2024-10-11 08:29:15
-
Description & Requirements
Maximus is seeking a committed and detail-oriented Clinical Review Coordinator to ensure the quality and accuracy of assessments and clinical operations.
This role is predominantly focused on writing, with 80% dedicated to drafting determination reports that are essential for documenting critical recommendations and eligibility decisions.
The remaining 20% involves reviewing clinical documentation for completeness, ensuring adherence to contract standards, and providing valuable input to maintain our high quality standards and support the overall quality of our services.
We are seeking professionals with the following credentials: LCSW, LMSW, LCT, LMFT, or equivalent licensures.
This position requires a master's degree in psychology, social work, counseling, or a related field, and at least four years of experience in the mental health or social services sectors, including reviewing clinical assessments.
Additionally, a minimum of four years' experience working specifically with child and adolescent mental health is required.
*
*This is a remote position.
Why Maximus?
- Work/Life Balance Support - Flexibility tailored to your needs!
- • Competitive Compensation - Bonuses based on performance included!
- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.
Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- • Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- • Diversity, Equity, and Inclusion Initiatives - Join a workplace committed to fostering diversity and inclusion.
- • Tuition Reimbursement - Invest in your ongoing education and development.
- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- • Professional Development Opportunities-Participate in training programs, workshops, and conferences.
- •Licensures and Certifications-Maximus assumes the expenses associated with renewing licenses and certifications for its employees.
Essential Duties and Responsibilities:
- Responsible for reviewing documentation and/or assessments and applying clinical criteria to complete determinations, approvals or recommendations.
- Determine need for and obtain any additional information required to complete actions.
- Determine when escalation or consultation is required with supervisor, p...
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: 26.5
Posted: 2024-10-11 08:29:14
-
Description & Requirements
Maximus is seeking a committed and detail-oriented Clinical Review Coordinator to ensure the quality and accuracy of assessments and clinical operations.
This role is predominantly focused on writing, with 80% dedicated to drafting determination reports that are essential for documenting critical recommendations and eligibility decisions.
The remaining 20% involves reviewing clinical documentation for completeness, ensuring adherence to contract standards, and providing valuable input to maintain our high quality standards and support the overall quality of our services.
We are seeking professionals with the following credentials: LCSW, LMSW, LCT, LMFT, or equivalent licensures.
This position requires a master's degree in psychology, social work, counseling, or a related field, and at least four years of experience in the mental health or social services sectors, including reviewing clinical assessments.
Additionally, a minimum of four years' experience working specifically with child and adolescent mental health is required.
*
*This is a remote position.
Why Maximus?
- Work/Life Balance Support - Flexibility tailored to your needs!
- • Competitive Compensation - Bonuses based on performance included!
- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.
Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- • Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- • Diversity, Equity, and Inclusion Initiatives - Join a workplace committed to fostering diversity and inclusion.
- • Tuition Reimbursement - Invest in your ongoing education and development.
- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- • Professional Development Opportunities-Participate in training programs, workshops, and conferences.
- •Licensures and Certifications-Maximus assumes the expenses associated with renewing licenses and certifications for its employees.
Essential Duties and Responsibilities:
- Responsible for reviewing documentation and/or assessments and applying clinical criteria to complete determinations, approvals or recommendations.
- Determine need for and obtain any additional information required to complete actions.
- Determine when escalation or consultation is required with supervisor, p...
....Read more...
Type: Permanent Location: Sacramento, US-CA
Salary / Rate: 26.5
Posted: 2024-10-11 08:29:14
-
Description & Requirements
Maximus is seeking a committed and detail-oriented Clinical Review Coordinator to ensure the quality and accuracy of assessments and clinical operations.
This role is predominantly focused on writing, with 80% dedicated to drafting determination reports that are essential for documenting critical recommendations and eligibility decisions.
The remaining 20% involves reviewing clinical documentation for completeness, ensuring adherence to contract standards, and providing valuable input to maintain our high quality standards and support the overall quality of our services.
We are seeking professionals with the following credentials: LCSW, LMSW, LCT, LMFT, or equivalent licensures.
This position requires a master's degree in psychology, social work, counseling, or a related field, and at least four years of experience in the mental health or social services sectors, including reviewing clinical assessments.
Additionally, a minimum of four years' experience working specifically with child and adolescent mental health is required.
*
*This is a remote position.
Why Maximus?
- Work/Life Balance Support - Flexibility tailored to your needs!
- • Competitive Compensation - Bonuses based on performance included!
- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.
Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- • Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- • Diversity, Equity, and Inclusion Initiatives - Join a workplace committed to fostering diversity and inclusion.
- • Tuition Reimbursement - Invest in your ongoing education and development.
- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- • Professional Development Opportunities-Participate in training programs, workshops, and conferences.
- •Licensures and Certifications-Maximus assumes the expenses associated with renewing licenses and certifications for its employees.
Essential Duties and Responsibilities:
- Responsible for reviewing documentation and/or assessments and applying clinical criteria to complete determinations, approvals or recommendations.
- Determine need for and obtain any additional information required to complete actions.
- Determine when escalation or consultation is required with supervisor, p...
....Read more...
Type: Permanent Location: San Francisco, US-CA
Salary / Rate: 26.5
Posted: 2024-10-11 08:29:13
-
Description & Requirements
Maximus is seeking a committed and detail-oriented Clinical Review Coordinator to ensure the quality and accuracy of assessments and clinical operations.
This role is predominantly focused on writing, with 80% dedicated to drafting determination reports that are essential for documenting critical recommendations and eligibility decisions.
The remaining 20% involves reviewing clinical documentation for completeness, ensuring adherence to contract standards, and providing valuable input to maintain our high quality standards and support the overall quality of our services.
We are seeking professionals with the following credentials: LCSW, LMSW, LCT, LMFT, or equivalent licensures.
This position requires a master's degree in psychology, social work, counseling, or a related field, and at least four years of experience in the mental health or social services sectors, including reviewing clinical assessments.
Additionally, a minimum of four years' experience working specifically with child and adolescent mental health is required.
*
*This is a remote position.
Why Maximus?
- Work/Life Balance Support - Flexibility tailored to your needs!
- • Competitive Compensation - Bonuses based on performance included!
- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.
Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- • Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- • Diversity, Equity, and Inclusion Initiatives - Join a workplace committed to fostering diversity and inclusion.
- • Tuition Reimbursement - Invest in your ongoing education and development.
- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- • Professional Development Opportunities-Participate in training programs, workshops, and conferences.
- •Licensures and Certifications-Maximus assumes the expenses associated with renewing licenses and certifications for its employees.
Essential Duties and Responsibilities:
- Responsible for reviewing documentation and/or assessments and applying clinical criteria to complete determinations, approvals or recommendations.
- Determine need for and obtain any additional information required to complete actions.
- Determine when escalation or consultation is required with supervisor, p...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: 26.5
Posted: 2024-10-11 08:29:12
-
Description & Requirements
Maximus is seeking a committed and detail-oriented Clinical Review Coordinator to ensure the quality and accuracy of assessments and clinical operations.
This role is predominantly focused on writing, with 80% dedicated to drafting determination reports that are essential for documenting critical recommendations and eligibility decisions.
The remaining 20% involves reviewing clinical documentation for completeness, ensuring adherence to contract standards, and providing valuable input to maintain our high quality standards and support the overall quality of our services.
We are seeking professionals with the following credentials: LCSW, LMSW, LCT, LMFT, or equivalent licensures.
This position requires a master's degree in psychology, social work, counseling, or a related field, and at least four years of experience in the mental health or social services sectors, including reviewing clinical assessments.
Additionally, a minimum of four years' experience working specifically with child and adolescent mental health is required.
*
*This is a remote position.
Why Maximus?
- Work/Life Balance Support - Flexibility tailored to your needs!
- • Competitive Compensation - Bonuses based on performance included!
- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.
Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- • Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- • Diversity, Equity, and Inclusion Initiatives - Join a workplace committed to fostering diversity and inclusion.
- • Tuition Reimbursement - Invest in your ongoing education and development.
- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- • Professional Development Opportunities-Participate in training programs, workshops, and conferences.
- •Licensures and Certifications-Maximus assumes the expenses associated with renewing licenses and certifications for its employees.
Essential Duties and Responsibilities:
- Responsible for reviewing documentation and/or assessments and applying clinical criteria to complete determinations, approvals or recommendations.
- Determine need for and obtain any additional information required to complete actions.
- Determine when escalation or consultation is required with supervisor, p...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: 26.5
Posted: 2024-10-11 08:29:12
-
Description & Requirements
Maximus is seeking a committed and detail-oriented Clinical Review Coordinator to ensure the quality and accuracy of assessments and clinical operations.
This role is predominantly focused on writing, with 80% dedicated to drafting determination reports that are essential for documenting critical recommendations and eligibility decisions.
The remaining 20% involves reviewing clinical documentation for completeness, ensuring adherence to contract standards, and providing valuable input to maintain our high quality standards and support the overall quality of our services.
We are seeking professionals with the following credentials: LCSW, LMSW, LCT, LMFT, or equivalent licensures.
This position requires a master's degree in psychology, social work, counseling, or a related field, and at least four years of experience in the mental health or social services sectors, including reviewing clinical assessments.
Additionally, a minimum of four years' experience working specifically with child and adolescent mental health is required.
*
*This is a remote position.
Why Maximus?
- Work/Life Balance Support - Flexibility tailored to your needs!
- • Competitive Compensation - Bonuses based on performance included!
- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.
Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- • Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- • Diversity, Equity, and Inclusion Initiatives - Join a workplace committed to fostering diversity and inclusion.
- • Tuition Reimbursement - Invest in your ongoing education and development.
- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- • Professional Development Opportunities-Participate in training programs, workshops, and conferences.
- •Licensures and Certifications-Maximus assumes the expenses associated with renewing licenses and certifications for its employees.
Essential Duties and Responsibilities:
- Responsible for reviewing documentation and/or assessments and applying clinical criteria to complete determinations, approvals or recommendations.
- Determine need for and obtain any additional information required to complete actions.
- Determine when escalation or consultation is required with supervisor, p...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: 26.5
Posted: 2024-10-11 08:29:11
-
Description & Requirements
Maximus is seeking a committed and detail-oriented Clinical Review Coordinator to ensure the quality and accuracy of assessments and clinical operations.
This role is predominantly focused on writing, with 80% dedicated to drafting determination reports that are essential for documenting critical recommendations and eligibility decisions.
The remaining 20% involves reviewing clinical documentation for completeness, ensuring adherence to contract standards, and providing valuable input to maintain our high quality standards and support the overall quality of our services.
We are seeking professionals with the following credentials: LCSW, LMSW, LCT, LMFT, or equivalent licensures.
This position requires a master's degree in psychology, social work, counseling, or a related field, and at least four years of experience in the mental health or social services sectors, including reviewing clinical assessments.
Additionally, a minimum of four years' experience working specifically with child and adolescent mental health is required.
*
*This is a remote position.
Why Maximus?
- Work/Life Balance Support - Flexibility tailored to your needs!
- • Competitive Compensation - Bonuses based on performance included!
- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.
Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- • Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- • Diversity, Equity, and Inclusion Initiatives - Join a workplace committed to fostering diversity and inclusion.
- • Tuition Reimbursement - Invest in your ongoing education and development.
- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- • Professional Development Opportunities-Participate in training programs, workshops, and conferences.
- •Licensures and Certifications-Maximus assumes the expenses associated with renewing licenses and certifications for its employees.
Essential Duties and Responsibilities:
- Responsible for reviewing documentation and/or assessments and applying clinical criteria to complete determinations, approvals or recommendations.
- Determine need for and obtain any additional information required to complete actions.
- Determine when escalation or consultation is required with supervisor, p...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: 26.5
Posted: 2024-10-11 08:29:09
-
Description & Requirements
Maximus is seeking a committed and detail-oriented Clinical Review Coordinator to ensure the quality and accuracy of assessments and clinical operations.
This role is predominantly focused on writing, with 80% dedicated to drafting determination reports that are essential for documenting critical recommendations and eligibility decisions.
The remaining 20% involves reviewing clinical documentation for completeness, ensuring adherence to contract standards, and providing valuable input to maintain our high quality standards and support the overall quality of our services.
We are seeking professionals with the following credentials: LCSW, LMSW, LCT, LMFT, or equivalent licensures.
This position requires a master's degree in psychology, social work, counseling, or a related field, and at least four years of experience in the mental health or social services sectors, including reviewing clinical assessments.
Additionally, a minimum of four years' experience working specifically with child and adolescent mental health is required.
*
*This is a remote position.
Why Maximus?
- Work/Life Balance Support - Flexibility tailored to your needs!
- • Competitive Compensation - Bonuses based on performance included!
- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.
Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- • Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- • Diversity, Equity, and Inclusion Initiatives - Join a workplace committed to fostering diversity and inclusion.
- • Tuition Reimbursement - Invest in your ongoing education and development.
- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- • Professional Development Opportunities-Participate in training programs, workshops, and conferences.
- •Licensures and Certifications-Maximus assumes the expenses associated with renewing licenses and certifications for its employees.
Essential Duties and Responsibilities:
- Responsible for reviewing documentation and/or assessments and applying clinical criteria to complete determinations, approvals or recommendations.
- Determine need for and obtain any additional information required to complete actions.
- Determine when escalation or consultation is required with supervisor, p...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: 26.5
Posted: 2024-10-11 08:29:08
-
Description & Requirements
Maximus is seeking a committed and detail-oriented Clinical Review Coordinator to ensure the quality and accuracy of assessments and clinical operations.
This role is predominantly focused on writing, with 80% dedicated to drafting determination reports that are essential for documenting critical recommendations and eligibility decisions.
The remaining 20% involves reviewing clinical documentation for completeness, ensuring adherence to contract standards, and providing valuable input to maintain our high quality standards and support the overall quality of our services.
We are seeking professionals with the following credentials: LCSW, LMSW, LCT, LMFT, or equivalent licensures.
This position requires a master's degree in psychology, social work, counseling, or a related field, and at least four years of experience in the mental health or social services sectors, including reviewing clinical assessments.
Additionally, a minimum of four years' experience working specifically with child and adolescent mental health is required.
*
*This is a remote position.
Why Maximus?
- Work/Life Balance Support - Flexibility tailored to your needs!
- • Competitive Compensation - Bonuses based on performance included!
- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.
Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- • Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- • Diversity, Equity, and Inclusion Initiatives - Join a workplace committed to fostering diversity and inclusion.
- • Tuition Reimbursement - Invest in your ongoing education and development.
- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- • Professional Development Opportunities-Participate in training programs, workshops, and conferences.
- •Licensures and Certifications-Maximus assumes the expenses associated with renewing licenses and certifications for its employees.
Essential Duties and Responsibilities:
- Responsible for reviewing documentation and/or assessments and applying clinical criteria to complete determinations, approvals or recommendations.
- Determine need for and obtain any additional information required to complete actions.
- Determine when escalation or consultation is required with supervisor, p...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: 26.5
Posted: 2024-10-11 08:29:08
-
Description & Requirements
Location - Brownsville, TX (On-site Position)
Hourly Base Pay - $18.92 plus $1800+ in potential bonuses!
*
Schedule - Limited-Service Part-Time schedules available
Please note, this posting is for limited service (PT) positions.
All positions are on-site only.
This job posting is for upcoming classes in Brownsville, TX; hours, schedule, and targeted start date are discussed with recruiter.
Night shifts are highly desirable! We offer a 10% shift differential for any hours worked between 7pm and 5am.
Empowering Communities Through Bilingual Customer Care.
Are you passionate about making a positive impact on people's lives? Do you have a knack for providing exceptional customer service? If so, then we have an opportunity for you! Maximus is currently seeking Bilingual (Spanish) Customer Service Representatives (CSRs) to join our team.
About the role
This position will provide customer care to some of the most vulnerable communities in America who need to maneuver through complex healthcare plans.
To prepare for this role, Maximus provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism.
Pay and Benefits
At Maximus, we believe in the power of teamwork and mutual success.
Our benefits reflect this philosophy by supporting your physical health, financial wellbeing, and work/life balance, ensuring you're equipped for all the moments that matter.
- Bilingual base rate $18.92/hr.
+ 10% shift differential for evening shifts
- $1800 + in bonus opportunities, including training completion, referrals and more
*
- Additional $1000 in bonus opportunities for Limited-Service positions
*
- Paid accrued Sick Leave and PTO plus 11 paid holidays
- Employee Assistance Program (EAP)
- Employee Wellness and Discount Programs
- Flexible scheduling options
- A supportive environment with career development and promotional opportunities
- No cold calling, sales, or collection calls!
*Eligibility requirements apply, ask your recruiter for more details
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses
- Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules
- Utilize standard technology such as telephone, e-mail, and web browser to perform job duties
- Assist caller(s) with filling out online applicati...
....Read more...
Type: Permanent Location: Brownsville, US-TX
Salary / Rate: 18.92
Posted: 2024-10-11 08:27:58
-
Description & Requirements
Location - Brownsville, TX (On-site Position)
Hourly Base Pay - $17.20 plus $1800+ in potential bonuses!
*
Schedule - Limited-Service Part-Time schedules available
Please note, this posting is for limited service (PT) positions.
All positions are on-site only.
This job posting is for upcoming classes in Brownsville, TX; hours, schedule, and targeted start date are discussed with recruiter.
Night shifts are highly desirable! We offer a 10% shift differential for any hours worked between 7pm and 5am.
Providing Customer Care to America's Most Vulnerable.
Are you passionate about making a positive impact on people's lives? Do you have a knack for providing exceptional customer service? If so, then we have an opportunity for you! Maximus is currently seeking Customer Service Representatives (CSRs) to join our team.
About the role
This position will provide customer care to some of the most vulnerable communities in America who need to maneuver through complex healthcare plans.
To prepare for this role, Maximus provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism.
Pay and Benefits
At Maximus, we believe in the power of teamwork and mutual success.
Our benefits reflect this philosophy by supporting your physical health, financial wellbeing, and work/life balance, ensuring you're equipped for all the moments that matter.
- Base rate $17.20/hr.
+ 10% shift differential for evening shifts
- $1800 + in bonus opportunities, including training completion, referrals and more
*
- Additional $1000 in bonus opportunities for Limited-Service positions
*
- 401k with company match
- Paid accrued Sick Leave and PTO plus 11 paid holidays
- Employee Assistance Program (EAP)
- Employee Wellness and Discount Programs
- Flexible scheduling options
- A supportive environment with career development and promotional opportunities
- No cold calling, sales, or collection calls!
*Eligibility requirements apply, ask your recruiter for more details
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses
- Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules
- Utilize standard technology such as telephone, e-mail, and web browser to perform job duties
- Assist caller(s) with filling out online applications a...
....Read more...
Type: Permanent Location: Brownsville, US-TX
Salary / Rate: 17.2
Posted: 2024-10-11 08:27:57
-
Description & Requirements
This is UK based remote role only.
Shifts will be 16:30 - 00:30 working 5/7 shifts per week Monday-Sunday and 1 in 3 weekends.
This could change so you need to be flexible.
The role is also home based.
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Supporting the growth strategy within Connect requires a leader who can build a professional and scalable business.
This role, reporting into the Vice President of Customer Services will establish core business functions, define and manage strong business processes, support growth and lead a team to deliver continuous improvement.
The functions managed by this role will provide a necessary check and balance to the operation and ensure high standards of service delivery to clients.
Working within a team of Helpline Workers, this role will support those experiencing mental health concerns and challenges.
The purpose of this role is to provide support and signposting of mental health services, in a professional, calm and empathetic manner.
Providing exceptional level of service-to-service users across multiple sectors including but not limited to charity, government and third sector.
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
Previous experience working within a busy contract centre environment, providing telephone, online, email and live cha...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: 24600
Posted: 2024-10-11 08:27:52
-
Description & Requirements
This is UK based remote role only.
Shifts will be 16:30 - 00:30 working 5/7 shifts per week Monday-Sunday and 1 in 3 weekends.
This could change so you need to be flexible.
The role is also home based.
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Supporting the growth strategy within Connect requires a leader who can build a professional and scalable business.
This role, reporting into the Vice President of Customer Services will establish core business functions, define and manage strong business processes, support growth and lead a team to deliver continuous improvement.
The functions managed by this role will provide a necessary check and balance to the operation and ensure high standards of service delivery to clients.
Working within a team of Helpline Workers, this role will support those experiencing mental health concerns and challenges.
The purpose of this role is to provide support and signposting of mental health services, in a professional, calm and empathetic manner.
Providing exceptional level of service-to-service users across multiple sectors including but not limited to charity, government and third sector.
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
Previous experience working within a busy contract centre environment, providing telephone, online, email and live cha...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: 24600
Posted: 2024-10-11 08:27:52
-
Description & Requirements
This is UK based remote role only.
Shifts will be 16:30 - 00:30 working 5/7 shifts per week Monday-Sunday and 1 in 3 weekends.
This could change so you need to be flexible.
The role is also home based.
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Supporting the growth strategy within Connect requires a leader who can build a professional and scalable business.
This role, reporting into the Vice President of Customer Services will establish core business functions, define and manage strong business processes, support growth and lead a team to deliver continuous improvement.
The functions managed by this role will provide a necessary check and balance to the operation and ensure high standards of service delivery to clients.
Working within a team of Helpline Workers, this role will support those experiencing mental health concerns and challenges.
The purpose of this role is to provide support and signposting of mental health services, in a professional, calm and empathetic manner.
Providing exceptional level of service-to-service users across multiple sectors including but not limited to charity, government and third sector.
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
Previous experience working within a busy contract centre environment, providing telephone, online, email and live cha...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: 24600
Posted: 2024-10-11 08:27:51
-
Description & Requirements
This is UK based remote role only.
Shifts will be 16:30 - 00:30 working 5/7 shifts per week Monday-Sunday and 1 in 3 weekends.
This could change so you need to be flexible.
The role is also home based.
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Supporting the growth strategy within Connect requires a leader who can build a professional and scalable business.
This role, reporting into the Vice President of Customer Services will establish core business functions, define and manage strong business processes, support growth and lead a team to deliver continuous improvement.
The functions managed by this role will provide a necessary check and balance to the operation and ensure high standards of service delivery to clients.
Working within a team of Helpline Workers, this role will support those experiencing mental health concerns and challenges.
The purpose of this role is to provide support and signposting of mental health services, in a professional, calm and empathetic manner.
Providing exceptional level of service-to-service users across multiple sectors including but not limited to charity, government and third sector.
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
Previous experience working within a busy contract centre environment, providing telephone, online, email and live cha...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: 24600
Posted: 2024-10-11 08:27:51
-
Description & Requirements
This is UK based remote role only.
Shifts will be 16:30 - 00:30 working 5/7 shifts per week Monday-Sunday and 1 in 3 weekends.
This could change so you need to be flexible.
The role is also home based.
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Supporting the growth strategy within Connect requires a leader who can build a professional and scalable business.
This role, reporting into the Vice President of Customer Services will establish core business functions, define and manage strong business processes, support growth and lead a team to deliver continuous improvement.
The functions managed by this role will provide a necessary check and balance to the operation and ensure high standards of service delivery to clients.
Working within a team of Helpline Workers, this role will support those experiencing mental health concerns and challenges.
The purpose of this role is to provide support and signposting of mental health services, in a professional, calm and empathetic manner.
Providing exceptional level of service-to-service users across multiple sectors including but not limited to charity, government and third sector.
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
Previous experience working within a busy contract centre environment, providing telephone, online, email and live cha...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: 24600
Posted: 2024-10-11 08:27:50
-
Description & Requirements
This is UK based remote role only.
Shifts will be 16:30 - 00:30 working 5/7 shifts per week Monday-Sunday and 1 in 3 weekends.
This could change so you need to be flexible.
The role is also home based.
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Supporting the growth strategy within Connect requires a leader who can build a professional and scalable business.
This role, reporting into the Vice President of Customer Services will establish core business functions, define and manage strong business processes, support growth and lead a team to deliver continuous improvement.
The functions managed by this role will provide a necessary check and balance to the operation and ensure high standards of service delivery to clients.
Working within a team of Helpline Workers, this role will support those experiencing mental health concerns and challenges.
The purpose of this role is to provide support and signposting of mental health services, in a professional, calm and empathetic manner.
Providing exceptional level of service-to-service users across multiple sectors including but not limited to charity, government and third sector.
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
Previous experience working within a busy contract centre environment, providing telephone, online, email and live cha...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: 24600
Posted: 2024-10-11 08:27:49
-
Description & Requirements
This is UK based remote role only.
Shifts will be 16:30 - 00:30 working 5/7 shifts per week Monday-Sunday and 1 in 3 weekends.
This could change so you need to be flexible.
The role is also home based.
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Supporting the growth strategy within Connect requires a leader who can build a professional and scalable business.
This role, reporting into the Vice President of Customer Services will establish core business functions, define and manage strong business processes, support growth and lead a team to deliver continuous improvement.
The functions managed by this role will provide a necessary check and balance to the operation and ensure high standards of service delivery to clients.
Working within a team of Helpline Workers, this role will support those experiencing mental health concerns and challenges.
The purpose of this role is to provide support and signposting of mental health services, in a professional, calm and empathetic manner.
Providing exceptional level of service-to-service users across multiple sectors including but not limited to charity, government and third sector.
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
Previous experience working within a busy contract centre environment, providing telephone, online, email and live cha...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: 24600
Posted: 2024-10-11 08:27:49
-
Description & Requirements
This is UK based remote role only.
Shifts will be 16:30 - 00:30 working 5/7 shifts per week Monday-Sunday and 1 in 3 weekends.
This could change so you need to be flexible.
The role is also home based.
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Supporting the growth strategy within Connect requires a leader who can build a professional and scalable business.
This role, reporting into the Vice President of Customer Services will establish core business functions, define and manage strong business processes, support growth and lead a team to deliver continuous improvement.
The functions managed by this role will provide a necessary check and balance to the operation and ensure high standards of service delivery to clients.
Working within a team of Helpline Workers, this role will support those experiencing mental health concerns and challenges.
The purpose of this role is to provide support and signposting of mental health services, in a professional, calm and empathetic manner.
Providing exceptional level of service-to-service users across multiple sectors including but not limited to charity, government and third sector.
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
Previous experience working within a busy contract centre environment, providing telephone, online, email and live cha...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: 24600
Posted: 2024-10-11 08:27:48
-
Description & Requirements
This is UK based remote role only.
Shifts will be 16:30 - 00:30 working 5/7 shifts per week Monday-Sunday and 1 in 3 weekends.
This could change so you need to be flexible.
The role is also home based.
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Supporting the growth strategy within Connect requires a leader who can build a professional and scalable business.
This role, reporting into the Vice President of Customer Services will establish core business functions, define and manage strong business processes, support growth and lead a team to deliver continuous improvement.
The functions managed by this role will provide a necessary check and balance to the operation and ensure high standards of service delivery to clients.
Working within a team of Helpline Workers, this role will support those experiencing mental health concerns and challenges.
The purpose of this role is to provide support and signposting of mental health services, in a professional, calm and empathetic manner.
Providing exceptional level of service-to-service users across multiple sectors including but not limited to charity, government and third sector.
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
Previous experience working within a busy contract centre environment, providing telephone, online, email and live cha...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: 24600
Posted: 2024-10-11 08:27:48
-
Description & Requirements
This is UK based remote role only.
Shifts will be 16:30 - 00:30 working 5/7 shifts per week Monday-Sunday and 1 in 3 weekends.
This could change so you need to be flexible.
The role is also home based.
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Supporting the growth strategy within Connect requires a leader who can build a professional and scalable business.
This role, reporting into the Vice President of Customer Services will establish core business functions, define and manage strong business processes, support growth and lead a team to deliver continuous improvement.
The functions managed by this role will provide a necessary check and balance to the operation and ensure high standards of service delivery to clients.
Working within a team of Helpline Workers, this role will support those experiencing mental health concerns and challenges.
The purpose of this role is to provide support and signposting of mental health services, in a professional, calm and empathetic manner.
Providing exceptional level of service-to-service users across multiple sectors including but not limited to charity, government and third sector.
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
Previous experience working within a busy contract centre environment, providing telephone, online, email and live cha...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: 24600
Posted: 2024-10-11 08:27:47
-
Description & Requirements
This is UK based remote role only.
Shifts will be 16:30 - 00:30 working 5/7 shifts per week Monday-Sunday and 1 in 3 weekends.
This could change so you need to be flexible.
The role is also home based.
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Supporting the growth strategy within Connect requires a leader who can build a professional and scalable business.
This role, reporting into the Vice President of Customer Services will establish core business functions, define and manage strong business processes, support growth and lead a team to deliver continuous improvement.
The functions managed by this role will provide a necessary check and balance to the operation and ensure high standards of service delivery to clients.
Working within a team of Helpline Workers, this role will support those experiencing mental health concerns and challenges.
The purpose of this role is to provide support and signposting of mental health services, in a professional, calm and empathetic manner.
Providing exceptional level of service-to-service users across multiple sectors including but not limited to charity, government and third sector.
1.
Manage inbound enquires from Service Users effectively, working to ensure that service users are appropriately supported, ensuring the helplines successful operation.
2.
Listen patiently and acting with empathy to deliver the best possible and appropriate outcomes for Service Users.
3.
Provide a telephone and multi-channel support service with integrity, professionalism whilst adhering to relevant process, procedures, and legislation.
4.
Comply with the expectations of the client processes and data protection regulations.
5.
Ensure Service Level Agreements (SLA's) are achieved, escalation of risk for non-achievement of SLA's.
6.
Collaborate with manager and colleagues to ensure the highest level of customer satisfaction, being a champion of excellent customer service.
7.
Ensure continuous service improvement; initiating and responding to change in timely and positive manner.
8.
Maintaining accurate records via the Customer Records Management (CRM) system through accurate data input.
Keeping data integrity as a core priority.
9.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
10.
Completion of all required face to face and online training modules.
Qualifications & Experience
Previous experience working within a busy contract centre environment, providing telephone, online, email and live cha...
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Type: Permanent Location: Bennington, US-VT
Salary / Rate: 24600
Posted: 2024-10-11 08:27:46
