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Description & Requirements
As part of the US Services Segment-and working collaboratively with the senior leadership team across Maximus-this is an opportunity to build the solutions that will usher in the next wave of healthcare, human services, and public health services for millions of people across the country.
Focused on customer and agent experience, you will be responsible for providing overall solution vision, omni-channel strategy, and execution for key pieces of our contact center solution across the US Services Market.
You will be the go-to subject matter expert for the people, process and technology components supporting business development, operations, and technology partners with ensuring Maximus has the best solution in the market for our customers.
Solution owners are leaders and advocates for user experiences, product features, and solution partnerships at Maximus.
We strive to build platform-based solutions; break down technical barriers; and strengthen existing systems.
At Maximus we believe the contact center is much more than a telephony solution, and this solution owner will be responsible for the definition and evolution of our AI infused digital contact center services.
As the Business Solutions team, we have a mandate and a unique opportunity to impact important decisions across the US Services Segment.
This role will have a direct impact in the way we interact with millions of people every day, and the experience our agents have in doing that.
Essential Duties and Responsibilities:
- Drive client-specific solution architecture, solution development, and communication in a complex technology environment of Maximus and non-Maximus technologies.
- Work with solution architectures and pursuit teams to define operational service and product functionality solutions for new business opportunities.
- Interface with business developers, account managers, competency managers, and executive management throughout all phases of solution development.
- Work closely with cross-functional leaders across all strategic and product areas of Maximus to gain buy-in, forge partnerships, and build enthusiasm for the product vision
- Participate in solution selling activities to ensure that marketing plans align with sales and launch plans.
- Establish go-to-market strategy for the product line, including potential direct and indirect monetization strategies- Assist and support activities to reduce gaps or inconsistencies in solutions, architectural design, deliverables, benefits, and messaging.
- Develop a Feature /FunctionProduct/Solution Roadmap starting with core product and working with product owners across Maximus to deliver an integrated platform-based solution
- Investigate and analyze market/product offerings from competitors in each market, Translate to future product enhancements, etc.
- Review new policy and business requirements to ensure solution updates are identified and scheduled allowing for delivery within th...
....Read more...
Type: Permanent Location: Evansville, US-IN
Salary / Rate: 152500
Posted: 2024-10-15 08:36:10
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Description & Requirements
As part of the US Services Segment-and working collaboratively with the senior leadership team across Maximus-this is an opportunity to build the solutions that will usher in the next wave of healthcare, human services, and public health services for millions of people across the country.
Focused on customer and agent experience, you will be responsible for providing overall solution vision, omni-channel strategy, and execution for key pieces of our contact center solution across the US Services Market.
You will be the go-to subject matter expert for the people, process and technology components supporting business development, operations, and technology partners with ensuring Maximus has the best solution in the market for our customers.
Solution owners are leaders and advocates for user experiences, product features, and solution partnerships at Maximus.
We strive to build platform-based solutions; break down technical barriers; and strengthen existing systems.
At Maximus we believe the contact center is much more than a telephony solution, and this solution owner will be responsible for the definition and evolution of our AI infused digital contact center services.
As the Business Solutions team, we have a mandate and a unique opportunity to impact important decisions across the US Services Segment.
This role will have a direct impact in the way we interact with millions of people every day, and the experience our agents have in doing that.
Essential Duties and Responsibilities:
- Drive client-specific solution architecture, solution development, and communication in a complex technology environment of Maximus and non-Maximus technologies.
- Work with solution architectures and pursuit teams to define operational service and product functionality solutions for new business opportunities.
- Interface with business developers, account managers, competency managers, and executive management throughout all phases of solution development.
- Work closely with cross-functional leaders across all strategic and product areas of Maximus to gain buy-in, forge partnerships, and build enthusiasm for the product vision
- Participate in solution selling activities to ensure that marketing plans align with sales and launch plans.
- Establish go-to-market strategy for the product line, including potential direct and indirect monetization strategies- Assist and support activities to reduce gaps or inconsistencies in solutions, architectural design, deliverables, benefits, and messaging.
- Develop a Feature /FunctionProduct/Solution Roadmap starting with core product and working with product owners across Maximus to deliver an integrated platform-based solution
- Investigate and analyze market/product offerings from competitors in each market, Translate to future product enhancements, etc.
- Review new policy and business requirements to ensure solution updates are identified and scheduled allowing for delivery within th...
....Read more...
Type: Permanent Location: Idaho Falls, US-ID
Salary / Rate: 152500
Posted: 2024-10-15 08:36:10
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Description & Requirements
As part of the US Services Segment-and working collaboratively with the senior leadership team across Maximus-this is an opportunity to build the solutions that will usher in the next wave of healthcare, human services, and public health services for millions of people across the country.
Focused on customer and agent experience, you will be responsible for providing overall solution vision, omni-channel strategy, and execution for key pieces of our contact center solution across the US Services Market.
You will be the go-to subject matter expert for the people, process and technology components supporting business development, operations, and technology partners with ensuring Maximus has the best solution in the market for our customers.
Solution owners are leaders and advocates for user experiences, product features, and solution partnerships at Maximus.
We strive to build platform-based solutions; break down technical barriers; and strengthen existing systems.
At Maximus we believe the contact center is much more than a telephony solution, and this solution owner will be responsible for the definition and evolution of our AI infused digital contact center services.
As the Business Solutions team, we have a mandate and a unique opportunity to impact important decisions across the US Services Segment.
This role will have a direct impact in the way we interact with millions of people every day, and the experience our agents have in doing that.
Essential Duties and Responsibilities:
- Drive client-specific solution architecture, solution development, and communication in a complex technology environment of Maximus and non-Maximus technologies.
- Work with solution architectures and pursuit teams to define operational service and product functionality solutions for new business opportunities.
- Interface with business developers, account managers, competency managers, and executive management throughout all phases of solution development.
- Work closely with cross-functional leaders across all strategic and product areas of Maximus to gain buy-in, forge partnerships, and build enthusiasm for the product vision
- Participate in solution selling activities to ensure that marketing plans align with sales and launch plans.
- Establish go-to-market strategy for the product line, including potential direct and indirect monetization strategies- Assist and support activities to reduce gaps or inconsistencies in solutions, architectural design, deliverables, benefits, and messaging.
- Develop a Feature /FunctionProduct/Solution Roadmap starting with core product and working with product owners across Maximus to deliver an integrated platform-based solution
- Investigate and analyze market/product offerings from competitors in each market, Translate to future product enhancements, etc.
- Review new policy and business requirements to ensure solution updates are identified and scheduled allowing for delivery within th...
....Read more...
Type: Permanent Location: Fort Wayne, US-IN
Salary / Rate: 152500
Posted: 2024-10-15 08:36:09
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Description & Requirements
As part of the US Services Segment-and working collaboratively with the senior leadership team across Maximus-this is an opportunity to build the solutions that will usher in the next wave of healthcare, human services, and public health services for millions of people across the country.
Focused on customer and agent experience, you will be responsible for providing overall solution vision, omni-channel strategy, and execution for key pieces of our contact center solution across the US Services Market.
You will be the go-to subject matter expert for the people, process and technology components supporting business development, operations, and technology partners with ensuring Maximus has the best solution in the market for our customers.
Solution owners are leaders and advocates for user experiences, product features, and solution partnerships at Maximus.
We strive to build platform-based solutions; break down technical barriers; and strengthen existing systems.
At Maximus we believe the contact center is much more than a telephony solution, and this solution owner will be responsible for the definition and evolution of our AI infused digital contact center services.
As the Business Solutions team, we have a mandate and a unique opportunity to impact important decisions across the US Services Segment.
This role will have a direct impact in the way we interact with millions of people every day, and the experience our agents have in doing that.
Essential Duties and Responsibilities:
- Drive client-specific solution architecture, solution development, and communication in a complex technology environment of Maximus and non-Maximus technologies.
- Work with solution architectures and pursuit teams to define operational service and product functionality solutions for new business opportunities.
- Interface with business developers, account managers, competency managers, and executive management throughout all phases of solution development.
- Work closely with cross-functional leaders across all strategic and product areas of Maximus to gain buy-in, forge partnerships, and build enthusiasm for the product vision
- Participate in solution selling activities to ensure that marketing plans align with sales and launch plans.
- Establish go-to-market strategy for the product line, including potential direct and indirect monetization strategies- Assist and support activities to reduce gaps or inconsistencies in solutions, architectural design, deliverables, benefits, and messaging.
- Develop a Feature /FunctionProduct/Solution Roadmap starting with core product and working with product owners across Maximus to deliver an integrated platform-based solution
- Investigate and analyze market/product offerings from competitors in each market, Translate to future product enhancements, etc.
- Review new policy and business requirements to ensure solution updates are identified and scheduled allowing for delivery within th...
....Read more...
Type: Permanent Location: Boise, US-ID
Salary / Rate: 152500
Posted: 2024-10-15 08:36:08
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Description & Requirements
As part of the US Services Segment-and working collaboratively with the senior leadership team across Maximus-this is an opportunity to build the solutions that will usher in the next wave of healthcare, human services, and public health services for millions of people across the country.
Focused on customer and agent experience, you will be responsible for providing overall solution vision, omni-channel strategy, and execution for key pieces of our contact center solution across the US Services Market.
You will be the go-to subject matter expert for the people, process and technology components supporting business development, operations, and technology partners with ensuring Maximus has the best solution in the market for our customers.
Solution owners are leaders and advocates for user experiences, product features, and solution partnerships at Maximus.
We strive to build platform-based solutions; break down technical barriers; and strengthen existing systems.
At Maximus we believe the contact center is much more than a telephony solution, and this solution owner will be responsible for the definition and evolution of our AI infused digital contact center services.
As the Business Solutions team, we have a mandate and a unique opportunity to impact important decisions across the US Services Segment.
This role will have a direct impact in the way we interact with millions of people every day, and the experience our agents have in doing that.
Essential Duties and Responsibilities:
- Drive client-specific solution architecture, solution development, and communication in a complex technology environment of Maximus and non-Maximus technologies.
- Work with solution architectures and pursuit teams to define operational service and product functionality solutions for new business opportunities.
- Interface with business developers, account managers, competency managers, and executive management throughout all phases of solution development.
- Work closely with cross-functional leaders across all strategic and product areas of Maximus to gain buy-in, forge partnerships, and build enthusiasm for the product vision
- Participate in solution selling activities to ensure that marketing plans align with sales and launch plans.
- Establish go-to-market strategy for the product line, including potential direct and indirect monetization strategies- Assist and support activities to reduce gaps or inconsistencies in solutions, architectural design, deliverables, benefits, and messaging.
- Develop a Feature /FunctionProduct/Solution Roadmap starting with core product and working with product owners across Maximus to deliver an integrated platform-based solution
- Investigate and analyze market/product offerings from competitors in each market, Translate to future product enhancements, etc.
- Review new policy and business requirements to ensure solution updates are identified and scheduled allowing for delivery within th...
....Read more...
Type: Permanent Location: Indianapolis, US-IN
Salary / Rate: 152500
Posted: 2024-10-15 08:36:08
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Description & Requirements
As part of the US Services Segment-and working collaboratively with the senior leadership team across Maximus-this is an opportunity to build the solutions that will usher in the next wave of healthcare, human services, and public health services for millions of people across the country.
Focused on customer and agent experience, you will be responsible for providing overall solution vision, omni-channel strategy, and execution for key pieces of our contact center solution across the US Services Market.
You will be the go-to subject matter expert for the people, process and technology components supporting business development, operations, and technology partners with ensuring Maximus has the best solution in the market for our customers.
Solution owners are leaders and advocates for user experiences, product features, and solution partnerships at Maximus.
We strive to build platform-based solutions; break down technical barriers; and strengthen existing systems.
At Maximus we believe the contact center is much more than a telephony solution, and this solution owner will be responsible for the definition and evolution of our AI infused digital contact center services.
As the Business Solutions team, we have a mandate and a unique opportunity to impact important decisions across the US Services Segment.
This role will have a direct impact in the way we interact with millions of people every day, and the experience our agents have in doing that.
Essential Duties and Responsibilities:
- Drive client-specific solution architecture, solution development, and communication in a complex technology environment of Maximus and non-Maximus technologies.
- Work with solution architectures and pursuit teams to define operational service and product functionality solutions for new business opportunities.
- Interface with business developers, account managers, competency managers, and executive management throughout all phases of solution development.
- Work closely with cross-functional leaders across all strategic and product areas of Maximus to gain buy-in, forge partnerships, and build enthusiasm for the product vision
- Participate in solution selling activities to ensure that marketing plans align with sales and launch plans.
- Establish go-to-market strategy for the product line, including potential direct and indirect monetization strategies- Assist and support activities to reduce gaps or inconsistencies in solutions, architectural design, deliverables, benefits, and messaging.
- Develop a Feature /FunctionProduct/Solution Roadmap starting with core product and working with product owners across Maximus to deliver an integrated platform-based solution
- Investigate and analyze market/product offerings from competitors in each market, Translate to future product enhancements, etc.
- Review new policy and business requirements to ensure solution updates are identified and scheduled allowing for delivery within th...
....Read more...
Type: Permanent Location: Chicago, US-IL
Salary / Rate: 152500
Posted: 2024-10-15 08:36:07
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Description & Requirements
As part of the US Services Segment-and working collaboratively with the senior leadership team across Maximus-this is an opportunity to build the solutions that will usher in the next wave of healthcare, human services, and public health services for millions of people across the country.
Focused on customer and agent experience, you will be responsible for providing overall solution vision, omni-channel strategy, and execution for key pieces of our contact center solution across the US Services Market.
You will be the go-to subject matter expert for the people, process and technology components supporting business development, operations, and technology partners with ensuring Maximus has the best solution in the market for our customers.
Solution owners are leaders and advocates for user experiences, product features, and solution partnerships at Maximus.
We strive to build platform-based solutions; break down technical barriers; and strengthen existing systems.
At Maximus we believe the contact center is much more than a telephony solution, and this solution owner will be responsible for the definition and evolution of our AI infused digital contact center services.
As the Business Solutions team, we have a mandate and a unique opportunity to impact important decisions across the US Services Segment.
This role will have a direct impact in the way we interact with millions of people every day, and the experience our agents have in doing that.
Essential Duties and Responsibilities:
- Drive client-specific solution architecture, solution development, and communication in a complex technology environment of Maximus and non-Maximus technologies.
- Work with solution architectures and pursuit teams to define operational service and product functionality solutions for new business opportunities.
- Interface with business developers, account managers, competency managers, and executive management throughout all phases of solution development.
- Work closely with cross-functional leaders across all strategic and product areas of Maximus to gain buy-in, forge partnerships, and build enthusiasm for the product vision
- Participate in solution selling activities to ensure that marketing plans align with sales and launch plans.
- Establish go-to-market strategy for the product line, including potential direct and indirect monetization strategies- Assist and support activities to reduce gaps or inconsistencies in solutions, architectural design, deliverables, benefits, and messaging.
- Develop a Feature /FunctionProduct/Solution Roadmap starting with core product and working with product owners across Maximus to deliver an integrated platform-based solution
- Investigate and analyze market/product offerings from competitors in each market, Translate to future product enhancements, etc.
- Review new policy and business requirements to ensure solution updates are identified and scheduled allowing for delivery within th...
....Read more...
Type: Permanent Location: Springfield, US-IL
Salary / Rate: 152500
Posted: 2024-10-15 08:36:06
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Description & Requirements
As part of the US Services Segment-and working collaboratively with the senior leadership team across Maximus-this is an opportunity to build the solutions that will usher in the next wave of healthcare, human services, and public health services for millions of people across the country.
Focused on customer and agent experience, you will be responsible for providing overall solution vision, omni-channel strategy, and execution for key pieces of our contact center solution across the US Services Market.
You will be the go-to subject matter expert for the people, process and technology components supporting business development, operations, and technology partners with ensuring Maximus has the best solution in the market for our customers.
Solution owners are leaders and advocates for user experiences, product features, and solution partnerships at Maximus.
We strive to build platform-based solutions; break down technical barriers; and strengthen existing systems.
At Maximus we believe the contact center is much more than a telephony solution, and this solution owner will be responsible for the definition and evolution of our AI infused digital contact center services.
As the Business Solutions team, we have a mandate and a unique opportunity to impact important decisions across the US Services Segment.
This role will have a direct impact in the way we interact with millions of people every day, and the experience our agents have in doing that.
Essential Duties and Responsibilities:
- Drive client-specific solution architecture, solution development, and communication in a complex technology environment of Maximus and non-Maximus technologies.
- Work with solution architectures and pursuit teams to define operational service and product functionality solutions for new business opportunities.
- Interface with business developers, account managers, competency managers, and executive management throughout all phases of solution development.
- Work closely with cross-functional leaders across all strategic and product areas of Maximus to gain buy-in, forge partnerships, and build enthusiasm for the product vision
- Participate in solution selling activities to ensure that marketing plans align with sales and launch plans.
- Establish go-to-market strategy for the product line, including potential direct and indirect monetization strategies- Assist and support activities to reduce gaps or inconsistencies in solutions, architectural design, deliverables, benefits, and messaging.
- Develop a Feature /FunctionProduct/Solution Roadmap starting with core product and working with product owners across Maximus to deliver an integrated platform-based solution
- Investigate and analyze market/product offerings from competitors in each market, Translate to future product enhancements, etc.
- Review new policy and business requirements to ensure solution updates are identified and scheduled allowing for delivery within th...
....Read more...
Type: Permanent Location: Tallahassee, US-FL
Salary / Rate: 152500
Posted: 2024-10-15 08:36:06
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Description & Requirements
As part of the US Services Segment-and working collaboratively with the senior leadership team across Maximus-this is an opportunity to build the solutions that will usher in the next wave of healthcare, human services, and public health services for millions of people across the country.
Focused on customer and agent experience, you will be responsible for providing overall solution vision, omni-channel strategy, and execution for key pieces of our contact center solution across the US Services Market.
You will be the go-to subject matter expert for the people, process and technology components supporting business development, operations, and technology partners with ensuring Maximus has the best solution in the market for our customers.
Solution owners are leaders and advocates for user experiences, product features, and solution partnerships at Maximus.
We strive to build platform-based solutions; break down technical barriers; and strengthen existing systems.
At Maximus we believe the contact center is much more than a telephony solution, and this solution owner will be responsible for the definition and evolution of our AI infused digital contact center services.
As the Business Solutions team, we have a mandate and a unique opportunity to impact important decisions across the US Services Segment.
This role will have a direct impact in the way we interact with millions of people every day, and the experience our agents have in doing that.
Essential Duties and Responsibilities:
- Drive client-specific solution architecture, solution development, and communication in a complex technology environment of Maximus and non-Maximus technologies.
- Work with solution architectures and pursuit teams to define operational service and product functionality solutions for new business opportunities.
- Interface with business developers, account managers, competency managers, and executive management throughout all phases of solution development.
- Work closely with cross-functional leaders across all strategic and product areas of Maximus to gain buy-in, forge partnerships, and build enthusiasm for the product vision
- Participate in solution selling activities to ensure that marketing plans align with sales and launch plans.
- Establish go-to-market strategy for the product line, including potential direct and indirect monetization strategies- Assist and support activities to reduce gaps or inconsistencies in solutions, architectural design, deliverables, benefits, and messaging.
- Develop a Feature /FunctionProduct/Solution Roadmap starting with core product and working with product owners across Maximus to deliver an integrated platform-based solution
- Investigate and analyze market/product offerings from competitors in each market, Translate to future product enhancements, etc.
- Review new policy and business requirements to ensure solution updates are identified and scheduled allowing for delivery within th...
....Read more...
Type: Permanent Location: Tampa, US-FL
Salary / Rate: 152500
Posted: 2024-10-15 08:36:05
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Description & Requirements
As part of the US Services Segment-and working collaboratively with the senior leadership team across Maximus-this is an opportunity to build the solutions that will usher in the next wave of healthcare, human services, and public health services for millions of people across the country.
Focused on customer and agent experience, you will be responsible for providing overall solution vision, omni-channel strategy, and execution for key pieces of our contact center solution across the US Services Market.
You will be the go-to subject matter expert for the people, process and technology components supporting business development, operations, and technology partners with ensuring Maximus has the best solution in the market for our customers.
Solution owners are leaders and advocates for user experiences, product features, and solution partnerships at Maximus.
We strive to build platform-based solutions; break down technical barriers; and strengthen existing systems.
At Maximus we believe the contact center is much more than a telephony solution, and this solution owner will be responsible for the definition and evolution of our AI infused digital contact center services.
As the Business Solutions team, we have a mandate and a unique opportunity to impact important decisions across the US Services Segment.
This role will have a direct impact in the way we interact with millions of people every day, and the experience our agents have in doing that.
Essential Duties and Responsibilities:
- Drive client-specific solution architecture, solution development, and communication in a complex technology environment of Maximus and non-Maximus technologies.
- Work with solution architectures and pursuit teams to define operational service and product functionality solutions for new business opportunities.
- Interface with business developers, account managers, competency managers, and executive management throughout all phases of solution development.
- Work closely with cross-functional leaders across all strategic and product areas of Maximus to gain buy-in, forge partnerships, and build enthusiasm for the product vision
- Participate in solution selling activities to ensure that marketing plans align with sales and launch plans.
- Establish go-to-market strategy for the product line, including potential direct and indirect monetization strategies- Assist and support activities to reduce gaps or inconsistencies in solutions, architectural design, deliverables, benefits, and messaging.
- Develop a Feature /FunctionProduct/Solution Roadmap starting with core product and working with product owners across Maximus to deliver an integrated platform-based solution
- Investigate and analyze market/product offerings from competitors in each market, Translate to future product enhancements, etc.
- Review new policy and business requirements to ensure solution updates are identified and scheduled allowing for delivery within th...
....Read more...
Type: Permanent Location: Miami, US-FL
Salary / Rate: 152500
Posted: 2024-10-15 08:36:05
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Description & Requirements
As part of the US Services Segment-and working collaboratively with the senior leadership team across Maximus-this is an opportunity to build the solutions that will usher in the next wave of healthcare, human services, and public health services for millions of people across the country.
Focused on customer and agent experience, you will be responsible for providing overall solution vision, omni-channel strategy, and execution for key pieces of our contact center solution across the US Services Market.
You will be the go-to subject matter expert for the people, process and technology components supporting business development, operations, and technology partners with ensuring Maximus has the best solution in the market for our customers.
Solution owners are leaders and advocates for user experiences, product features, and solution partnerships at Maximus.
We strive to build platform-based solutions; break down technical barriers; and strengthen existing systems.
At Maximus we believe the contact center is much more than a telephony solution, and this solution owner will be responsible for the definition and evolution of our AI infused digital contact center services.
As the Business Solutions team, we have a mandate and a unique opportunity to impact important decisions across the US Services Segment.
This role will have a direct impact in the way we interact with millions of people every day, and the experience our agents have in doing that.
Essential Duties and Responsibilities:
- Drive client-specific solution architecture, solution development, and communication in a complex technology environment of Maximus and non-Maximus technologies.
- Work with solution architectures and pursuit teams to define operational service and product functionality solutions for new business opportunities.
- Interface with business developers, account managers, competency managers, and executive management throughout all phases of solution development.
- Work closely with cross-functional leaders across all strategic and product areas of Maximus to gain buy-in, forge partnerships, and build enthusiasm for the product vision
- Participate in solution selling activities to ensure that marketing plans align with sales and launch plans.
- Establish go-to-market strategy for the product line, including potential direct and indirect monetization strategies- Assist and support activities to reduce gaps or inconsistencies in solutions, architectural design, deliverables, benefits, and messaging.
- Develop a Feature /FunctionProduct/Solution Roadmap starting with core product and working with product owners across Maximus to deliver an integrated platform-based solution
- Investigate and analyze market/product offerings from competitors in each market, Translate to future product enhancements, etc.
- Review new policy and business requirements to ensure solution updates are identified and scheduled allowing for delivery within th...
....Read more...
Type: Permanent Location: Jacksonville, US-FL
Salary / Rate: 152500
Posted: 2024-10-15 08:36:04
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Description & Requirements
As part of the US Services Segment-and working collaboratively with the senior leadership team across Maximus-this is an opportunity to build the solutions that will usher in the next wave of healthcare, human services, and public health services for millions of people across the country.
Focused on customer and agent experience, you will be responsible for providing overall solution vision, omni-channel strategy, and execution for key pieces of our contact center solution across the US Services Market.
You will be the go-to subject matter expert for the people, process and technology components supporting business development, operations, and technology partners with ensuring Maximus has the best solution in the market for our customers.
Solution owners are leaders and advocates for user experiences, product features, and solution partnerships at Maximus.
We strive to build platform-based solutions; break down technical barriers; and strengthen existing systems.
At Maximus we believe the contact center is much more than a telephony solution, and this solution owner will be responsible for the definition and evolution of our AI infused digital contact center services.
As the Business Solutions team, we have a mandate and a unique opportunity to impact important decisions across the US Services Segment.
This role will have a direct impact in the way we interact with millions of people every day, and the experience our agents have in doing that.
Essential Duties and Responsibilities:
- Drive client-specific solution architecture, solution development, and communication in a complex technology environment of Maximus and non-Maximus technologies.
- Work with solution architectures and pursuit teams to define operational service and product functionality solutions for new business opportunities.
- Interface with business developers, account managers, competency managers, and executive management throughout all phases of solution development.
- Work closely with cross-functional leaders across all strategic and product areas of Maximus to gain buy-in, forge partnerships, and build enthusiasm for the product vision
- Participate in solution selling activities to ensure that marketing plans align with sales and launch plans.
- Establish go-to-market strategy for the product line, including potential direct and indirect monetization strategies- Assist and support activities to reduce gaps or inconsistencies in solutions, architectural design, deliverables, benefits, and messaging.
- Develop a Feature /FunctionProduct/Solution Roadmap starting with core product and working with product owners across Maximus to deliver an integrated platform-based solution
- Investigate and analyze market/product offerings from competitors in each market, Translate to future product enhancements, etc.
- Review new policy and business requirements to ensure solution updates are identified and scheduled allowing for delivery within th...
....Read more...
Type: Permanent Location: Columbus, US-GA
Salary / Rate: 152500
Posted: 2024-10-15 08:36:03
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Description & Requirements
As part of the US Services Segment-and working collaboratively with the senior leadership team across Maximus-this is an opportunity to build the solutions that will usher in the next wave of healthcare, human services, and public health services for millions of people across the country.
Focused on customer and agent experience, you will be responsible for providing overall solution vision, omni-channel strategy, and execution for key pieces of our contact center solution across the US Services Market.
You will be the go-to subject matter expert for the people, process and technology components supporting business development, operations, and technology partners with ensuring Maximus has the best solution in the market for our customers.
Solution owners are leaders and advocates for user experiences, product features, and solution partnerships at Maximus.
We strive to build platform-based solutions; break down technical barriers; and strengthen existing systems.
At Maximus we believe the contact center is much more than a telephony solution, and this solution owner will be responsible for the definition and evolution of our AI infused digital contact center services.
As the Business Solutions team, we have a mandate and a unique opportunity to impact important decisions across the US Services Segment.
This role will have a direct impact in the way we interact with millions of people every day, and the experience our agents have in doing that.
Essential Duties and Responsibilities:
- Drive client-specific solution architecture, solution development, and communication in a complex technology environment of Maximus and non-Maximus technologies.
- Work with solution architectures and pursuit teams to define operational service and product functionality solutions for new business opportunities.
- Interface with business developers, account managers, competency managers, and executive management throughout all phases of solution development.
- Work closely with cross-functional leaders across all strategic and product areas of Maximus to gain buy-in, forge partnerships, and build enthusiasm for the product vision
- Participate in solution selling activities to ensure that marketing plans align with sales and launch plans.
- Establish go-to-market strategy for the product line, including potential direct and indirect monetization strategies- Assist and support activities to reduce gaps or inconsistencies in solutions, architectural design, deliverables, benefits, and messaging.
- Develop a Feature /FunctionProduct/Solution Roadmap starting with core product and working with product owners across Maximus to deliver an integrated platform-based solution
- Investigate and analyze market/product offerings from competitors in each market, Translate to future product enhancements, etc.
- Review new policy and business requirements to ensure solution updates are identified and scheduled allowing for delivery within th...
....Read more...
Type: Permanent Location: Savannah, US-GA
Salary / Rate: 152500
Posted: 2024-10-15 08:36:03
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Description & Requirements
As part of the US Services Segment-and working collaboratively with the senior leadership team across Maximus-this is an opportunity to build the solutions that will usher in the next wave of healthcare, human services, and public health services for millions of people across the country.
Focused on customer and agent experience, you will be responsible for providing overall solution vision, omni-channel strategy, and execution for key pieces of our contact center solution across the US Services Market.
You will be the go-to subject matter expert for the people, process and technology components supporting business development, operations, and technology partners with ensuring Maximus has the best solution in the market for our customers.
Solution owners are leaders and advocates for user experiences, product features, and solution partnerships at Maximus.
We strive to build platform-based solutions; break down technical barriers; and strengthen existing systems.
At Maximus we believe the contact center is much more than a telephony solution, and this solution owner will be responsible for the definition and evolution of our AI infused digital contact center services.
As the Business Solutions team, we have a mandate and a unique opportunity to impact important decisions across the US Services Segment.
This role will have a direct impact in the way we interact with millions of people every day, and the experience our agents have in doing that.
Essential Duties and Responsibilities:
- Drive client-specific solution architecture, solution development, and communication in a complex technology environment of Maximus and non-Maximus technologies.
- Work with solution architectures and pursuit teams to define operational service and product functionality solutions for new business opportunities.
- Interface with business developers, account managers, competency managers, and executive management throughout all phases of solution development.
- Work closely with cross-functional leaders across all strategic and product areas of Maximus to gain buy-in, forge partnerships, and build enthusiasm for the product vision
- Participate in solution selling activities to ensure that marketing plans align with sales and launch plans.
- Establish go-to-market strategy for the product line, including potential direct and indirect monetization strategies- Assist and support activities to reduce gaps or inconsistencies in solutions, architectural design, deliverables, benefits, and messaging.
- Develop a Feature /FunctionProduct/Solution Roadmap starting with core product and working with product owners across Maximus to deliver an integrated platform-based solution
- Investigate and analyze market/product offerings from competitors in each market, Translate to future product enhancements, etc.
- Review new policy and business requirements to ensure solution updates are identified and scheduled allowing for delivery within th...
....Read more...
Type: Permanent Location: Atlanta, US-GA
Salary / Rate: 152500
Posted: 2024-10-15 08:36:02
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Pharmacy Service Associate
Contribute to our mission to improve Health and Wellness in your community.
Become a Rite Aid Pharmacy Service Associate, today!
As a Pharmacy Service Associate, you assist the Pharmacy Technician, Pharmacist, and Pharmacy Manager with serving customers and maintaining the Pharmacy department.
Your purpose is to provide excellent customer service to customers within the Pharmacy department.
Why you will THRIVE here:
You love to help people.
You have an innate need to find answers where they aren't obvious.
You have a way of making people feel comfortable.
You enjoy an organized environment.
You always remember details.
Your email and phone etiquette are top-notch.
Day-in-the-Life of a Pharmacy Service Associate:
* Enter sales into the cash register, process payments, and bag prescriptions.
* Manage the pharmacy will-call area, including placing and retrieving prescriptions for customers.
* Pull aged will-calls that are listed on your daily report.
* Take prescription information from customers.
* Answer the telephone in the Pharmacy department.
* Assist customers in the over-the-counter medication area of the retail store.
* Perform routine inventory control tasks and checks on quantities, quality, and availability against records.
* Follow a range of mandatory procedures and methods of work (including the use of personal protection equipment where relevant) to safeguard the environment and the wellbeing of yourself and others.
* Organize your work schedule to get the job done, coordinating with support services, and assigning short-term tasks to others if necessary.
* Cross-train to assist in other departments as needed.
Qualifications:
Must be at least 18 years old.
What's in it for you?
In an effort to improve and sustain the health and wellness of our employees, we offer competitive health plans, generous paid time off, 401K matching, and career growth opportunities! From the moment you join our team, we provide an environment that inspires and motivates you to work here and reach your full potential.
We support personal growth and celebrate achievements.
We dedicate ourselves to creating an experience for all our associates that is easy, exciting, and engaging.
Apply to become a Rite Aid Pharmacy Service Associate and thrive with us today!
JR041171
The typical starting pay range for this position is between $16 - $24.15 per hour, although wages can vary based on experience and geography.
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Type: Permanent Location: Paso Robles, US-CA
Salary / Rate: Not Specified
Posted: 2024-10-15 08:36:01
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Description & Requirements
As part of the US Services Segment-and working collaboratively with the senior leadership team across Maximus-this is an opportunity to build the solutions that will usher in the next wave of healthcare, human services, and public health services for millions of people across the country.
Focused on customer and agent experience, you will be responsible for providing overall solution vision, omni-channel strategy, and execution for key pieces of our contact center solution across the US Services Market.
You will be the go-to subject matter expert for the people, process and technology components supporting business development, operations, and technology partners with ensuring Maximus has the best solution in the market for our customers.
Solution owners are leaders and advocates for user experiences, product features, and solution partnerships at Maximus.
We strive to build platform-based solutions; break down technical barriers; and strengthen existing systems.
At Maximus we believe the contact center is much more than a telephony solution, and this solution owner will be responsible for the definition and evolution of our AI infused digital contact center services.
As the Business Solutions team, we have a mandate and a unique opportunity to impact important decisions across the US Services Segment.
This role will have a direct impact in the way we interact with millions of people every day, and the experience our agents have in doing that.
Essential Duties and Responsibilities:
- Drive client-specific solution architecture, solution development, and communication in a complex technology environment of Maximus and non-Maximus technologies.
- Work with solution architectures and pursuit teams to define operational service and product functionality solutions for new business opportunities.
- Interface with business developers, account managers, competency managers, and executive management throughout all phases of solution development.
- Work closely with cross-functional leaders across all strategic and product areas of Maximus to gain buy-in, forge partnerships, and build enthusiasm for the product vision
- Participate in solution selling activities to ensure that marketing plans align with sales and launch plans.
- Establish go-to-market strategy for the product line, including potential direct and indirect monetization strategies- Assist and support activities to reduce gaps or inconsistencies in solutions, architectural design, deliverables, benefits, and messaging.
- Develop a Feature /FunctionProduct/Solution Roadmap starting with core product and working with product owners across Maximus to deliver an integrated platform-based solution
- Investigate and analyze market/product offerings from competitors in each market, Translate to future product enhancements, etc.
- Review new policy and business requirements to ensure solution updates are identified and scheduled allowing for delivery within th...
....Read more...
Type: Permanent Location: Dover, US-DE
Salary / Rate: 152500
Posted: 2024-10-15 08:36:01
-
Description & Requirements
As part of the US Services Segment-and working collaboratively with the senior leadership team across Maximus-this is an opportunity to build the solutions that will usher in the next wave of healthcare, human services, and public health services for millions of people across the country.
Focused on customer and agent experience, you will be responsible for providing overall solution vision, omni-channel strategy, and execution for key pieces of our contact center solution across the US Services Market.
You will be the go-to subject matter expert for the people, process and technology components supporting business development, operations, and technology partners with ensuring Maximus has the best solution in the market for our customers.
Solution owners are leaders and advocates for user experiences, product features, and solution partnerships at Maximus.
We strive to build platform-based solutions; break down technical barriers; and strengthen existing systems.
At Maximus we believe the contact center is much more than a telephony solution, and this solution owner will be responsible for the definition and evolution of our AI infused digital contact center services.
As the Business Solutions team, we have a mandate and a unique opportunity to impact important decisions across the US Services Segment.
This role will have a direct impact in the way we interact with millions of people every day, and the experience our agents have in doing that.
Essential Duties and Responsibilities:
- Drive client-specific solution architecture, solution development, and communication in a complex technology environment of Maximus and non-Maximus technologies.
- Work with solution architectures and pursuit teams to define operational service and product functionality solutions for new business opportunities.
- Interface with business developers, account managers, competency managers, and executive management throughout all phases of solution development.
- Work closely with cross-functional leaders across all strategic and product areas of Maximus to gain buy-in, forge partnerships, and build enthusiasm for the product vision
- Participate in solution selling activities to ensure that marketing plans align with sales and launch plans.
- Establish go-to-market strategy for the product line, including potential direct and indirect monetization strategies- Assist and support activities to reduce gaps or inconsistencies in solutions, architectural design, deliverables, benefits, and messaging.
- Develop a Feature /FunctionProduct/Solution Roadmap starting with core product and working with product owners across Maximus to deliver an integrated platform-based solution
- Investigate and analyze market/product offerings from competitors in each market, Translate to future product enhancements, etc.
- Review new policy and business requirements to ensure solution updates are identified and scheduled allowing for delivery within th...
....Read more...
Type: Permanent Location: Colorado Springs, US-CO
Salary / Rate: 152500
Posted: 2024-10-15 08:36:00
-
Description & Requirements
As part of the US Services Segment-and working collaboratively with the senior leadership team across Maximus-this is an opportunity to build the solutions that will usher in the next wave of healthcare, human services, and public health services for millions of people across the country.
Focused on customer and agent experience, you will be responsible for providing overall solution vision, omni-channel strategy, and execution for key pieces of our contact center solution across the US Services Market.
You will be the go-to subject matter expert for the people, process and technology components supporting business development, operations, and technology partners with ensuring Maximus has the best solution in the market for our customers.
Solution owners are leaders and advocates for user experiences, product features, and solution partnerships at Maximus.
We strive to build platform-based solutions; break down technical barriers; and strengthen existing systems.
At Maximus we believe the contact center is much more than a telephony solution, and this solution owner will be responsible for the definition and evolution of our AI infused digital contact center services.
As the Business Solutions team, we have a mandate and a unique opportunity to impact important decisions across the US Services Segment.
This role will have a direct impact in the way we interact with millions of people every day, and the experience our agents have in doing that.
Essential Duties and Responsibilities:
- Drive client-specific solution architecture, solution development, and communication in a complex technology environment of Maximus and non-Maximus technologies.
- Work with solution architectures and pursuit teams to define operational service and product functionality solutions for new business opportunities.
- Interface with business developers, account managers, competency managers, and executive management throughout all phases of solution development.
- Work closely with cross-functional leaders across all strategic and product areas of Maximus to gain buy-in, forge partnerships, and build enthusiasm for the product vision
- Participate in solution selling activities to ensure that marketing plans align with sales and launch plans.
- Establish go-to-market strategy for the product line, including potential direct and indirect monetization strategies- Assist and support activities to reduce gaps or inconsistencies in solutions, architectural design, deliverables, benefits, and messaging.
- Develop a Feature /FunctionProduct/Solution Roadmap starting with core product and working with product owners across Maximus to deliver an integrated platform-based solution
- Investigate and analyze market/product offerings from competitors in each market, Translate to future product enhancements, etc.
- Review new policy and business requirements to ensure solution updates are identified and scheduled allowing for delivery within th...
....Read more...
Type: Permanent Location: Wilmington, US-DE
Salary / Rate: 152500
Posted: 2024-10-15 08:36:00
-
Description & Requirements
As part of the US Services Segment-and working collaboratively with the senior leadership team across Maximus-this is an opportunity to build the solutions that will usher in the next wave of healthcare, human services, and public health services for millions of people across the country.
Focused on customer and agent experience, you will be responsible for providing overall solution vision, omni-channel strategy, and execution for key pieces of our contact center solution across the US Services Market.
You will be the go-to subject matter expert for the people, process and technology components supporting business development, operations, and technology partners with ensuring Maximus has the best solution in the market for our customers.
Solution owners are leaders and advocates for user experiences, product features, and solution partnerships at Maximus.
We strive to build platform-based solutions; break down technical barriers; and strengthen existing systems.
At Maximus we believe the contact center is much more than a telephony solution, and this solution owner will be responsible for the definition and evolution of our AI infused digital contact center services.
As the Business Solutions team, we have a mandate and a unique opportunity to impact important decisions across the US Services Segment.
This role will have a direct impact in the way we interact with millions of people every day, and the experience our agents have in doing that.
Essential Duties and Responsibilities:
- Drive client-specific solution architecture, solution development, and communication in a complex technology environment of Maximus and non-Maximus technologies.
- Work with solution architectures and pursuit teams to define operational service and product functionality solutions for new business opportunities.
- Interface with business developers, account managers, competency managers, and executive management throughout all phases of solution development.
- Work closely with cross-functional leaders across all strategic and product areas of Maximus to gain buy-in, forge partnerships, and build enthusiasm for the product vision
- Participate in solution selling activities to ensure that marketing plans align with sales and launch plans.
- Establish go-to-market strategy for the product line, including potential direct and indirect monetization strategies- Assist and support activities to reduce gaps or inconsistencies in solutions, architectural design, deliverables, benefits, and messaging.
- Develop a Feature /FunctionProduct/Solution Roadmap starting with core product and working with product owners across Maximus to deliver an integrated platform-based solution
- Investigate and analyze market/product offerings from competitors in each market, Translate to future product enhancements, etc.
- Review new policy and business requirements to ensure solution updates are identified and scheduled allowing for delivery within th...
....Read more...
Type: Permanent Location: Sacramento, US-CA
Salary / Rate: 152500
Posted: 2024-10-15 08:35:59
-
Description & Requirements
As part of the US Services Segment-and working collaboratively with the senior leadership team across Maximus-this is an opportunity to build the solutions that will usher in the next wave of healthcare, human services, and public health services for millions of people across the country.
Focused on customer and agent experience, you will be responsible for providing overall solution vision, omni-channel strategy, and execution for key pieces of our contact center solution across the US Services Market.
You will be the go-to subject matter expert for the people, process and technology components supporting business development, operations, and technology partners with ensuring Maximus has the best solution in the market for our customers.
Solution owners are leaders and advocates for user experiences, product features, and solution partnerships at Maximus.
We strive to build platform-based solutions; break down technical barriers; and strengthen existing systems.
At Maximus we believe the contact center is much more than a telephony solution, and this solution owner will be responsible for the definition and evolution of our AI infused digital contact center services.
As the Business Solutions team, we have a mandate and a unique opportunity to impact important decisions across the US Services Segment.
This role will have a direct impact in the way we interact with millions of people every day, and the experience our agents have in doing that.
Essential Duties and Responsibilities:
- Drive client-specific solution architecture, solution development, and communication in a complex technology environment of Maximus and non-Maximus technologies.
- Work with solution architectures and pursuit teams to define operational service and product functionality solutions for new business opportunities.
- Interface with business developers, account managers, competency managers, and executive management throughout all phases of solution development.
- Work closely with cross-functional leaders across all strategic and product areas of Maximus to gain buy-in, forge partnerships, and build enthusiasm for the product vision
- Participate in solution selling activities to ensure that marketing plans align with sales and launch plans.
- Establish go-to-market strategy for the product line, including potential direct and indirect monetization strategies- Assist and support activities to reduce gaps or inconsistencies in solutions, architectural design, deliverables, benefits, and messaging.
- Develop a Feature /FunctionProduct/Solution Roadmap starting with core product and working with product owners across Maximus to deliver an integrated platform-based solution
- Investigate and analyze market/product offerings from competitors in each market, Translate to future product enhancements, etc.
- Review new policy and business requirements to ensure solution updates are identified and scheduled allowing for delivery within th...
....Read more...
Type: Permanent Location: Hartford, US-CT
Salary / Rate: 152500
Posted: 2024-10-15 08:35:58
-
Description & Requirements
As part of the US Services Segment-and working collaboratively with the senior leadership team across Maximus-this is an opportunity to build the solutions that will usher in the next wave of healthcare, human services, and public health services for millions of people across the country.
Focused on customer and agent experience, you will be responsible for providing overall solution vision, omni-channel strategy, and execution for key pieces of our contact center solution across the US Services Market.
You will be the go-to subject matter expert for the people, process and technology components supporting business development, operations, and technology partners with ensuring Maximus has the best solution in the market for our customers.
Solution owners are leaders and advocates for user experiences, product features, and solution partnerships at Maximus.
We strive to build platform-based solutions; break down technical barriers; and strengthen existing systems.
At Maximus we believe the contact center is much more than a telephony solution, and this solution owner will be responsible for the definition and evolution of our AI infused digital contact center services.
As the Business Solutions team, we have a mandate and a unique opportunity to impact important decisions across the US Services Segment.
This role will have a direct impact in the way we interact with millions of people every day, and the experience our agents have in doing that.
Essential Duties and Responsibilities:
- Drive client-specific solution architecture, solution development, and communication in a complex technology environment of Maximus and non-Maximus technologies.
- Work with solution architectures and pursuit teams to define operational service and product functionality solutions for new business opportunities.
- Interface with business developers, account managers, competency managers, and executive management throughout all phases of solution development.
- Work closely with cross-functional leaders across all strategic and product areas of Maximus to gain buy-in, forge partnerships, and build enthusiasm for the product vision
- Participate in solution selling activities to ensure that marketing plans align with sales and launch plans.
- Establish go-to-market strategy for the product line, including potential direct and indirect monetization strategies- Assist and support activities to reduce gaps or inconsistencies in solutions, architectural design, deliverables, benefits, and messaging.
- Develop a Feature /FunctionProduct/Solution Roadmap starting with core product and working with product owners across Maximus to deliver an integrated platform-based solution
- Investigate and analyze market/product offerings from competitors in each market, Translate to future product enhancements, etc.
- Review new policy and business requirements to ensure solution updates are identified and scheduled allowing for delivery within th...
....Read more...
Type: Permanent Location: San Francisco, US-CA
Salary / Rate: 152500
Posted: 2024-10-15 08:35:58
-
Description & Requirements
As part of the US Services Segment-and working collaboratively with the senior leadership team across Maximus-this is an opportunity to build the solutions that will usher in the next wave of healthcare, human services, and public health services for millions of people across the country.
Focused on customer and agent experience, you will be responsible for providing overall solution vision, omni-channel strategy, and execution for key pieces of our contact center solution across the US Services Market.
You will be the go-to subject matter expert for the people, process and technology components supporting business development, operations, and technology partners with ensuring Maximus has the best solution in the market for our customers.
Solution owners are leaders and advocates for user experiences, product features, and solution partnerships at Maximus.
We strive to build platform-based solutions; break down technical barriers; and strengthen existing systems.
At Maximus we believe the contact center is much more than a telephony solution, and this solution owner will be responsible for the definition and evolution of our AI infused digital contact center services.
As the Business Solutions team, we have a mandate and a unique opportunity to impact important decisions across the US Services Segment.
This role will have a direct impact in the way we interact with millions of people every day, and the experience our agents have in doing that.
Essential Duties and Responsibilities:
- Drive client-specific solution architecture, solution development, and communication in a complex technology environment of Maximus and non-Maximus technologies.
- Work with solution architectures and pursuit teams to define operational service and product functionality solutions for new business opportunities.
- Interface with business developers, account managers, competency managers, and executive management throughout all phases of solution development.
- Work closely with cross-functional leaders across all strategic and product areas of Maximus to gain buy-in, forge partnerships, and build enthusiasm for the product vision
- Participate in solution selling activities to ensure that marketing plans align with sales and launch plans.
- Establish go-to-market strategy for the product line, including potential direct and indirect monetization strategies- Assist and support activities to reduce gaps or inconsistencies in solutions, architectural design, deliverables, benefits, and messaging.
- Develop a Feature /FunctionProduct/Solution Roadmap starting with core product and working with product owners across Maximus to deliver an integrated platform-based solution
- Investigate and analyze market/product offerings from competitors in each market, Translate to future product enhancements, etc.
- Review new policy and business requirements to ensure solution updates are identified and scheduled allowing for delivery within th...
....Read more...
Type: Permanent Location: Denver, US-CO
Salary / Rate: 152500
Posted: 2024-10-15 08:35:57
-
Description & Requirements
As part of the US Services Segment-and working collaboratively with the senior leadership team across Maximus-this is an opportunity to build the solutions that will usher in the next wave of healthcare, human services, and public health services for millions of people across the country.
Focused on customer and agent experience, you will be responsible for providing overall solution vision, omni-channel strategy, and execution for key pieces of our contact center solution across the US Services Market.
You will be the go-to subject matter expert for the people, process and technology components supporting business development, operations, and technology partners with ensuring Maximus has the best solution in the market for our customers.
Solution owners are leaders and advocates for user experiences, product features, and solution partnerships at Maximus.
We strive to build platform-based solutions; break down technical barriers; and strengthen existing systems.
At Maximus we believe the contact center is much more than a telephony solution, and this solution owner will be responsible for the definition and evolution of our AI infused digital contact center services.
As the Business Solutions team, we have a mandate and a unique opportunity to impact important decisions across the US Services Segment.
This role will have a direct impact in the way we interact with millions of people every day, and the experience our agents have in doing that.
Essential Duties and Responsibilities:
- Drive client-specific solution architecture, solution development, and communication in a complex technology environment of Maximus and non-Maximus technologies.
- Work with solution architectures and pursuit teams to define operational service and product functionality solutions for new business opportunities.
- Interface with business developers, account managers, competency managers, and executive management throughout all phases of solution development.
- Work closely with cross-functional leaders across all strategic and product areas of Maximus to gain buy-in, forge partnerships, and build enthusiasm for the product vision
- Participate in solution selling activities to ensure that marketing plans align with sales and launch plans.
- Establish go-to-market strategy for the product line, including potential direct and indirect monetization strategies- Assist and support activities to reduce gaps or inconsistencies in solutions, architectural design, deliverables, benefits, and messaging.
- Develop a Feature /FunctionProduct/Solution Roadmap starting with core product and working with product owners across Maximus to deliver an integrated platform-based solution
- Investigate and analyze market/product offerings from competitors in each market, Translate to future product enhancements, etc.
- Review new policy and business requirements to ensure solution updates are identified and scheduled allowing for delivery within th...
....Read more...
Type: Permanent Location: Bridgeport, US-CT
Salary / Rate: 152500
Posted: 2024-10-15 08:35:56
-
Description & Requirements
As part of the US Services Segment-and working collaboratively with the senior leadership team across Maximus-this is an opportunity to build the solutions that will usher in the next wave of healthcare, human services, and public health services for millions of people across the country.
Focused on customer and agent experience, you will be responsible for providing overall solution vision, omni-channel strategy, and execution for key pieces of our contact center solution across the US Services Market.
You will be the go-to subject matter expert for the people, process and technology components supporting business development, operations, and technology partners with ensuring Maximus has the best solution in the market for our customers.
Solution owners are leaders and advocates for user experiences, product features, and solution partnerships at Maximus.
We strive to build platform-based solutions; break down technical barriers; and strengthen existing systems.
At Maximus we believe the contact center is much more than a telephony solution, and this solution owner will be responsible for the definition and evolution of our AI infused digital contact center services.
As the Business Solutions team, we have a mandate and a unique opportunity to impact important decisions across the US Services Segment.
This role will have a direct impact in the way we interact with millions of people every day, and the experience our agents have in doing that.
Essential Duties and Responsibilities:
- Drive client-specific solution architecture, solution development, and communication in a complex technology environment of Maximus and non-Maximus technologies.
- Work with solution architectures and pursuit teams to define operational service and product functionality solutions for new business opportunities.
- Interface with business developers, account managers, competency managers, and executive management throughout all phases of solution development.
- Work closely with cross-functional leaders across all strategic and product areas of Maximus to gain buy-in, forge partnerships, and build enthusiasm for the product vision
- Participate in solution selling activities to ensure that marketing plans align with sales and launch plans.
- Establish go-to-market strategy for the product line, including potential direct and indirect monetization strategies- Assist and support activities to reduce gaps or inconsistencies in solutions, architectural design, deliverables, benefits, and messaging.
- Develop a Feature /FunctionProduct/Solution Roadmap starting with core product and working with product owners across Maximus to deliver an integrated platform-based solution
- Investigate and analyze market/product offerings from competitors in each market, Translate to future product enhancements, etc.
- Review new policy and business requirements to ensure solution updates are identified and scheduled allowing for delivery within th...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: 152500
Posted: 2024-10-15 08:35:56
-
Description & Requirements
As part of the US Services Segment-and working collaboratively with the senior leadership team across Maximus-this is an opportunity to build the solutions that will usher in the next wave of healthcare, human services, and public health services for millions of people across the country.
Focused on customer and agent experience, you will be responsible for providing overall solution vision, omni-channel strategy, and execution for key pieces of our contact center solution across the US Services Market.
You will be the go-to subject matter expert for the people, process and technology components supporting business development, operations, and technology partners with ensuring Maximus has the best solution in the market for our customers.
Solution owners are leaders and advocates for user experiences, product features, and solution partnerships at Maximus.
We strive to build platform-based solutions; break down technical barriers; and strengthen existing systems.
At Maximus we believe the contact center is much more than a telephony solution, and this solution owner will be responsible for the definition and evolution of our AI infused digital contact center services.
As the Business Solutions team, we have a mandate and a unique opportunity to impact important decisions across the US Services Segment.
This role will have a direct impact in the way we interact with millions of people every day, and the experience our agents have in doing that.
Essential Duties and Responsibilities:
- Drive client-specific solution architecture, solution development, and communication in a complex technology environment of Maximus and non-Maximus technologies.
- Work with solution architectures and pursuit teams to define operational service and product functionality solutions for new business opportunities.
- Interface with business developers, account managers, competency managers, and executive management throughout all phases of solution development.
- Work closely with cross-functional leaders across all strategic and product areas of Maximus to gain buy-in, forge partnerships, and build enthusiasm for the product vision
- Participate in solution selling activities to ensure that marketing plans align with sales and launch plans.
- Establish go-to-market strategy for the product line, including potential direct and indirect monetization strategies- Assist and support activities to reduce gaps or inconsistencies in solutions, architectural design, deliverables, benefits, and messaging.
- Develop a Feature /FunctionProduct/Solution Roadmap starting with core product and working with product owners across Maximus to deliver an integrated platform-based solution
- Investigate and analyze market/product offerings from competitors in each market, Translate to future product enhancements, etc.
- Review new policy and business requirements to ensure solution updates are identified and scheduled allowing for delivery within th...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: 152500
Posted: 2024-10-15 08:35:55
