-
Essential Duties and Responsibilities:
- Provide support to clients attempting to complete their enrollments online by following standard operating procedures to ensure consistency and accuracy.
- Responsible for reading client inquiries via the web chat tool and then formulating a written response, answers case inquiries completes client enrollments and answers general questions via chat.
- Handle interactions with special populations clients, like Star Plus, Star Kids and Star Health and handles case management informing and complex or escalated concerns including complaints.
- Retrieve, research, and analyze data from multiple databases to answer client concerns.
- Identify situations requiring escalation to other departments or outside agencies.
Minimum Requirements
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
- Strong program knowledge and understanding of the customer service representative role.
- Excellent organizational, interpersonal, and verbal communication skills.
- Must possess excellent written communication skills, including the ability to use vocabulary, grammar and syntax that are both professional and appropriate to the target audience.
- Strong typing skills required.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.
Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience.
An applicant's salary history will not be used in determining compensation.
Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment.
If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantacco...
....Read more...
Type: Permanent Location: Colorado Springs, US-CO
Salary / Rate: Not Specified
Posted: 2026-05-22 08:43:18
-
Essential Duties and Responsibilities:
- Provide support to clients attempting to complete their enrollments online by following standard operating procedures to ensure consistency and accuracy.
- Responsible for reading client inquiries via the web chat tool and then formulating a written response, answers case inquiries completes client enrollments and answers general questions via chat.
- Handle interactions with special populations clients, like Star Plus, Star Kids and Star Health and handles case management informing and complex or escalated concerns including complaints.
- Retrieve, research, and analyze data from multiple databases to answer client concerns.
- Identify situations requiring escalation to other departments or outside agencies.
Minimum Requirements
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
- Strong program knowledge and understanding of the customer service representative role.
- Excellent organizational, interpersonal, and verbal communication skills.
- Must possess excellent written communication skills, including the ability to use vocabulary, grammar and syntax that are both professional and appropriate to the target audience.
- Strong typing skills required.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.
Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience.
An applicant's salary history will not be used in determining compensation.
Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment.
If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantacco...
....Read more...
Type: Permanent Location: Denver, US-CO
Salary / Rate: Not Specified
Posted: 2026-05-22 08:43:16
-
Essential Duties and Responsibilities:
- Provide support to clients attempting to complete their enrollments online by following standard operating procedures to ensure consistency and accuracy.
- Responsible for reading client inquiries via the web chat tool and then formulating a written response, answers case inquiries completes client enrollments and answers general questions via chat.
- Handle interactions with special populations clients, like Star Plus, Star Kids and Star Health and handles case management informing and complex or escalated concerns including complaints.
- Retrieve, research, and analyze data from multiple databases to answer client concerns.
- Identify situations requiring escalation to other departments or outside agencies.
Minimum Requirements
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
- Strong program knowledge and understanding of the customer service representative role.
- Excellent organizational, interpersonal, and verbal communication skills.
- Must possess excellent written communication skills, including the ability to use vocabulary, grammar and syntax that are both professional and appropriate to the target audience.
- Strong typing skills required.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.
Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience.
An applicant's salary history will not be used in determining compensation.
Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment.
If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantacco...
....Read more...
Type: Permanent Location: Hartford, US-CT
Salary / Rate: Not Specified
Posted: 2026-05-22 08:43:14
-
Essential Duties and Responsibilities:
- Provide support to clients attempting to complete their enrollments online by following standard operating procedures to ensure consistency and accuracy.
- Responsible for reading client inquiries via the web chat tool and then formulating a written response, answers case inquiries completes client enrollments and answers general questions via chat.
- Handle interactions with special populations clients, like Star Plus, Star Kids and Star Health and handles case management informing and complex or escalated concerns including complaints.
- Retrieve, research, and analyze data from multiple databases to answer client concerns.
- Identify situations requiring escalation to other departments or outside agencies.
Minimum Requirements
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
- Strong program knowledge and understanding of the customer service representative role.
- Excellent organizational, interpersonal, and verbal communication skills.
- Must possess excellent written communication skills, including the ability to use vocabulary, grammar and syntax that are both professional and appropriate to the target audience.
- Strong typing skills required.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.
Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience.
An applicant's salary history will not be used in determining compensation.
Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment.
If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantacco...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: Not Specified
Posted: 2026-05-22 08:43:13
-
Essential Duties and Responsibilities:
- Provide support to clients attempting to complete their enrollments online by following standard operating procedures to ensure consistency and accuracy.
- Responsible for reading client inquiries via the web chat tool and then formulating a written response, answers case inquiries completes client enrollments and answers general questions via chat.
- Handle interactions with special populations clients, like Star Plus, Star Kids and Star Health and handles case management informing and complex or escalated concerns including complaints.
- Retrieve, research, and analyze data from multiple databases to answer client concerns.
- Identify situations requiring escalation to other departments or outside agencies.
Minimum Requirements
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
- Strong program knowledge and understanding of the customer service representative role.
- Excellent organizational, interpersonal, and verbal communication skills.
- Must possess excellent written communication skills, including the ability to use vocabulary, grammar and syntax that are both professional and appropriate to the target audience.
- Strong typing skills required.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.
Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience.
An applicant's salary history will not be used in determining compensation.
Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment.
If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantacco...
....Read more...
Type: Permanent Location: San Francisco, US-CA
Salary / Rate: Not Specified
Posted: 2026-05-22 08:43:13
-
Essential Duties and Responsibilities:
- Provide support to clients attempting to complete their enrollments online by following standard operating procedures to ensure consistency and accuracy.
- Responsible for reading client inquiries via the web chat tool and then formulating a written response, answers case inquiries completes client enrollments and answers general questions via chat.
- Handle interactions with special populations clients, like Star Plus, Star Kids and Star Health and handles case management informing and complex or escalated concerns including complaints.
- Retrieve, research, and analyze data from multiple databases to answer client concerns.
- Identify situations requiring escalation to other departments or outside agencies.
Minimum Requirements
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
- Strong program knowledge and understanding of the customer service representative role.
- Excellent organizational, interpersonal, and verbal communication skills.
- Must possess excellent written communication skills, including the ability to use vocabulary, grammar and syntax that are both professional and appropriate to the target audience.
- Strong typing skills required.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.
Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience.
An applicant's salary history will not be used in determining compensation.
Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment.
If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantacco...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: Not Specified
Posted: 2026-05-22 08:43:11
-
Essential Duties and Responsibilities:
- Provide support to clients attempting to complete their enrollments online by following standard operating procedures to ensure consistency and accuracy.
- Responsible for reading client inquiries via the web chat tool and then formulating a written response, answers case inquiries completes client enrollments and answers general questions via chat.
- Handle interactions with special populations clients, like Star Plus, Star Kids and Star Health and handles case management informing and complex or escalated concerns including complaints.
- Retrieve, research, and analyze data from multiple databases to answer client concerns.
- Identify situations requiring escalation to other departments or outside agencies.
Minimum Requirements
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
- Strong program knowledge and understanding of the customer service representative role.
- Excellent organizational, interpersonal, and verbal communication skills.
- Must possess excellent written communication skills, including the ability to use vocabulary, grammar and syntax that are both professional and appropriate to the target audience.
- Strong typing skills required.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.
Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience.
An applicant's salary history will not be used in determining compensation.
Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment.
If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantacco...
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: Not Specified
Posted: 2026-05-22 08:43:08
-
Essential Duties and Responsibilities:
- Provide support to clients attempting to complete their enrollments online by following standard operating procedures to ensure consistency and accuracy.
- Responsible for reading client inquiries via the web chat tool and then formulating a written response, answers case inquiries completes client enrollments and answers general questions via chat.
- Handle interactions with special populations clients, like Star Plus, Star Kids and Star Health and handles case management informing and complex or escalated concerns including complaints.
- Retrieve, research, and analyze data from multiple databases to answer client concerns.
- Identify situations requiring escalation to other departments or outside agencies.
Minimum Requirements
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
- Strong program knowledge and understanding of the customer service representative role.
- Excellent organizational, interpersonal, and verbal communication skills.
- Must possess excellent written communication skills, including the ability to use vocabulary, grammar and syntax that are both professional and appropriate to the target audience.
- Strong typing skills required.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.
Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience.
An applicant's salary history will not be used in determining compensation.
Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment.
If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantacco...
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: Not Specified
Posted: 2026-05-22 08:43:08
-
Essential Duties and Responsibilities:
- Provide support to clients attempting to complete their enrollments online by following standard operating procedures to ensure consistency and accuracy.
- Responsible for reading client inquiries via the web chat tool and then formulating a written response, answers case inquiries completes client enrollments and answers general questions via chat.
- Handle interactions with special populations clients, like Star Plus, Star Kids and Star Health and handles case management informing and complex or escalated concerns including complaints.
- Retrieve, research, and analyze data from multiple databases to answer client concerns.
- Identify situations requiring escalation to other departments or outside agencies.
Minimum Requirements
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
- Strong program knowledge and understanding of the customer service representative role.
- Excellent organizational, interpersonal, and verbal communication skills.
- Must possess excellent written communication skills, including the ability to use vocabulary, grammar and syntax that are both professional and appropriate to the target audience.
- Strong typing skills required.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.
Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience.
An applicant's salary history will not be used in determining compensation.
Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment.
If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantacco...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: Not Specified
Posted: 2026-05-22 08:43:07
-
Essential Duties and Responsibilities:
- Provide support to clients attempting to complete their enrollments online by following standard operating procedures to ensure consistency and accuracy.
- Responsible for reading client inquiries via the web chat tool and then formulating a written response, answers case inquiries completes client enrollments and answers general questions via chat.
- Handle interactions with special populations clients, like Star Plus, Star Kids and Star Health and handles case management informing and complex or escalated concerns including complaints.
- Retrieve, research, and analyze data from multiple databases to answer client concerns.
- Identify situations requiring escalation to other departments or outside agencies.
Minimum Requirements
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
- Strong program knowledge and understanding of the customer service representative role.
- Excellent organizational, interpersonal, and verbal communication skills.
- Must possess excellent written communication skills, including the ability to use vocabulary, grammar and syntax that are both professional and appropriate to the target audience.
- Strong typing skills required.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.
Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience.
An applicant's salary history will not be used in determining compensation.
Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment.
If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantacco...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2026-05-22 08:43:05
-
Essential Duties and Responsibilities:
- Provide support to clients attempting to complete their enrollments online by following standard operating procedures to ensure consistency and accuracy.
- Responsible for reading client inquiries via the web chat tool and then formulating a written response, answers case inquiries completes client enrollments and answers general questions via chat.
- Handle interactions with special populations clients, like Star Plus, Star Kids and Star Health and handles case management informing and complex or escalated concerns including complaints.
- Retrieve, research, and analyze data from multiple databases to answer client concerns.
- Identify situations requiring escalation to other departments or outside agencies.
Minimum Requirements
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
- Strong program knowledge and understanding of the customer service representative role.
- Excellent organizational, interpersonal, and verbal communication skills.
- Must possess excellent written communication skills, including the ability to use vocabulary, grammar and syntax that are both professional and appropriate to the target audience.
- Strong typing skills required.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.
Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience.
An applicant's salary history will not be used in determining compensation.
Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment.
If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantacco...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: Not Specified
Posted: 2026-05-22 08:43:03
-
Essential Duties and Responsibilities
Accountabilities
1.
Knowledge architecture and governance
Maintain the organisation's knowledge architecture to improve findability, consistency and reuse.
Own knowledge governance: roles and responsibilities, contribution standards, review cadences, version control and quality assurance.
2.
Strategic knowledge hub / library ownership
Own the strategic knowledge hub, ensuring high value content is captured, curated and structured so teams can self serve.
Design navigation, information hierarchies and search experiences to make the 'right answer' easy to find
3.
Capture-to-reuse workflows (knowledge enablement)
Create scalable processes to capture knowledge from delivery, bids, projects and SMEs and convert it into reusable assets (playbooks, templates, FAQs, case studies, evidence packs and white papers where appropriate).
Introduce standards for evidence based content so claims are traceable, current and ready to deploy into internal and external materials.
4.
Tooling, integration and continuous improvement
Partner with Digital/IT to optimise knowledge tools (e.g., intranet, SharePoint, document management, search) and embed the architecture into platforms and templates.
Use analytics and user feedback to measure adoption, search success and content health, prioritising improvements that reduce friction and duplication.
5.
Collaboration and stakeholder management
Work across functions (Operations, Bid/BD, Growth enablement, Communications, HR, Legal/Compliance) to align knowledge priorities to business strategy and delivery needs.
Partner closely with the growth function to analyse bid evaluation criteria and scoring, using insight to improve knowledge assets and strengthen the quality and consistency of written bid responses over time.
Key Internal Stakeholders & Relationships
CLT and wider leadership
Growth enablement team
Operations leaders and delivery teams
Subject matter experts
Digital / IT / Data teams
Communications, Marketing and
Legal, Compliance and Information Security
Key External Stakeholders & Relationships
Technology and knowledge platform vendors (where applicable)
Partners and supply chain (for shared playbooks and ways of working, where appropriate)
Industry networks / professional bodies (knowledge management best practice)
Qualifications & Experience
Essential:
* Experience in knowledge management, information architecture, content strategy or a closely related discipline.
* Proven ability to design and implement content models in a complex organisation.
* Experience owning or improving a knowledge hub/library (e.g., intranet/SharePoint/DMS), including findability and search performance.
* Strong understanding of content governance, quality assurance, version control and information lifecycle management.
* Comfortable working with subject matter experts to capture tacit knowledge and convert it into reusable, evidence-based assets.
...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2026-05-22 08:43:02
-
Essential Duties and Responsibilities:
- Provide support to clients attempting to complete their enrollments online by following standard operating procedures to ensure consistency and accuracy.
- Responsible for reading client inquiries via the web chat tool and then formulating a written response, answers case inquiries completes client enrollments and answers general questions via chat.
- Handle interactions with special populations clients, like Star Plus, Star Kids and Star Health and handles case management informing and complex or escalated concerns including complaints.
- Retrieve, research, and analyze data from multiple databases to answer client concerns.
- Identify situations requiring escalation to other departments or outside agencies.
Minimum Requirements
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
- Strong program knowledge and understanding of the customer service representative role.
- Excellent organizational, interpersonal, and verbal communication skills.
- Must possess excellent written communication skills, including the ability to use vocabulary, grammar and syntax that are both professional and appropriate to the target audience.
- Strong typing skills required.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.
Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience.
An applicant's salary history will not be used in determining compensation.
Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment.
If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantacco...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: Not Specified
Posted: 2026-05-22 08:42:59
-
Essential Duties and Responsibilities
Accountabilities
1.
Knowledge architecture and governance
Maintain the organisation's knowledge architecture to improve findability, consistency and reuse.
Own knowledge governance: roles and responsibilities, contribution standards, review cadences, version control and quality assurance.
2.
Strategic knowledge hub / library ownership
Own the strategic knowledge hub, ensuring high value content is captured, curated and structured so teams can self serve.
Design navigation, information hierarchies and search experiences to make the 'right answer' easy to find
3.
Capture-to-reuse workflows (knowledge enablement)
Create scalable processes to capture knowledge from delivery, bids, projects and SMEs and convert it into reusable assets (playbooks, templates, FAQs, case studies, evidence packs and white papers where appropriate).
Introduce standards for evidence based content so claims are traceable, current and ready to deploy into internal and external materials.
4.
Tooling, integration and continuous improvement
Partner with Digital/IT to optimise knowledge tools (e.g., intranet, SharePoint, document management, search) and embed the architecture into platforms and templates.
Use analytics and user feedback to measure adoption, search success and content health, prioritising improvements that reduce friction and duplication.
5.
Collaboration and stakeholder management
Work across functions (Operations, Bid/BD, Growth enablement, Communications, HR, Legal/Compliance) to align knowledge priorities to business strategy and delivery needs.
Partner closely with the growth function to analyse bid evaluation criteria and scoring, using insight to improve knowledge assets and strengthen the quality and consistency of written bid responses over time.
Key Internal Stakeholders & Relationships
CLT and wider leadership
Growth enablement team
Operations leaders and delivery teams
Subject matter experts
Digital / IT / Data teams
Communications, Marketing and
Legal, Compliance and Information Security
Key External Stakeholders & Relationships
Technology and knowledge platform vendors (where applicable)
Partners and supply chain (for shared playbooks and ways of working, where appropriate)
Industry networks / professional bodies (knowledge management best practice)
Qualifications & Experience
Essential:
* Experience in knowledge management, information architecture, content strategy or a closely related discipline.
* Proven ability to design and implement content models in a complex organisation.
* Experience owning or improving a knowledge hub/library (e.g., intranet/SharePoint/DMS), including findability and search performance.
* Strong understanding of content governance, quality assurance, version control and information lifecycle management.
* Comfortable working with subject matter experts to capture tacit knowledge and convert it into reusable, evidence-based assets.
...
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Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2026-05-22 08:42:57
-
Essential Duties and Responsibilities:
- Provide support to clients attempting to complete their enrollments online by following standard operating procedures to ensure consistency and accuracy.
- Responsible for reading client inquiries via the web chat tool and then formulating a written response, answers case inquiries completes client enrollments and answers general questions via chat.
- Handle interactions with special populations clients, like Star Plus, Star Kids and Star Health and handles case management informing and complex or escalated concerns including complaints.
- Retrieve, research, and analyze data from multiple databases to answer client concerns.
- Identify situations requiring escalation to other departments or outside agencies.
Minimum Requirements
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
- Strong program knowledge and understanding of the customer service representative role.
- Excellent organizational, interpersonal, and verbal communication skills.
- Must possess excellent written communication skills, including the ability to use vocabulary, grammar and syntax that are both professional and appropriate to the target audience.
- Strong typing skills required.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.
Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience.
An applicant's salary history will not be used in determining compensation.
Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment.
If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantacco...
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Type: Permanent Location: Mobile, US-AL
Salary / Rate: Not Specified
Posted: 2026-05-22 08:42:57
-
Essential Duties and Responsibilities
Accountabilities
1.
Knowledge architecture and governance
Maintain the organisation's knowledge architecture to improve findability, consistency and reuse.
Own knowledge governance: roles and responsibilities, contribution standards, review cadences, version control and quality assurance.
2.
Strategic knowledge hub / library ownership
Own the strategic knowledge hub, ensuring high value content is captured, curated and structured so teams can self serve.
Design navigation, information hierarchies and search experiences to make the 'right answer' easy to find
3.
Capture-to-reuse workflows (knowledge enablement)
Create scalable processes to capture knowledge from delivery, bids, projects and SMEs and convert it into reusable assets (playbooks, templates, FAQs, case studies, evidence packs and white papers where appropriate).
Introduce standards for evidence based content so claims are traceable, current and ready to deploy into internal and external materials.
4.
Tooling, integration and continuous improvement
Partner with Digital/IT to optimise knowledge tools (e.g., intranet, SharePoint, document management, search) and embed the architecture into platforms and templates.
Use analytics and user feedback to measure adoption, search success and content health, prioritising improvements that reduce friction and duplication.
5.
Collaboration and stakeholder management
Work across functions (Operations, Bid/BD, Growth enablement, Communications, HR, Legal/Compliance) to align knowledge priorities to business strategy and delivery needs.
Partner closely with the growth function to analyse bid evaluation criteria and scoring, using insight to improve knowledge assets and strengthen the quality and consistency of written bid responses over time.
Key Internal Stakeholders & Relationships
CLT and wider leadership
Growth enablement team
Operations leaders and delivery teams
Subject matter experts
Digital / IT / Data teams
Communications, Marketing and
Legal, Compliance and Information Security
Key External Stakeholders & Relationships
Technology and knowledge platform vendors (where applicable)
Partners and supply chain (for shared playbooks and ways of working, where appropriate)
Industry networks / professional bodies (knowledge management best practice)
Qualifications & Experience
Essential:
* Experience in knowledge management, information architecture, content strategy or a closely related discipline.
* Proven ability to design and implement content models in a complex organisation.
* Experience owning or improving a knowledge hub/library (e.g., intranet/SharePoint/DMS), including findability and search performance.
* Strong understanding of content governance, quality assurance, version control and information lifecycle management.
* Comfortable working with subject matter experts to capture tacit knowledge and convert it into reusable, evidence-based assets.
...
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Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2026-05-22 08:42:56
-
Essential Duties and Responsibilities
Accountabilities
1.
Knowledge architecture and governance
Maintain the organisation's knowledge architecture to improve findability, consistency and reuse.
Own knowledge governance: roles and responsibilities, contribution standards, review cadences, version control and quality assurance.
2.
Strategic knowledge hub / library ownership
Own the strategic knowledge hub, ensuring high value content is captured, curated and structured so teams can self serve.
Design navigation, information hierarchies and search experiences to make the 'right answer' easy to find
3.
Capture-to-reuse workflows (knowledge enablement)
Create scalable processes to capture knowledge from delivery, bids, projects and SMEs and convert it into reusable assets (playbooks, templates, FAQs, case studies, evidence packs and white papers where appropriate).
Introduce standards for evidence based content so claims are traceable, current and ready to deploy into internal and external materials.
4.
Tooling, integration and continuous improvement
Partner with Digital/IT to optimise knowledge tools (e.g., intranet, SharePoint, document management, search) and embed the architecture into platforms and templates.
Use analytics and user feedback to measure adoption, search success and content health, prioritising improvements that reduce friction and duplication.
5.
Collaboration and stakeholder management
Work across functions (Operations, Bid/BD, Growth enablement, Communications, HR, Legal/Compliance) to align knowledge priorities to business strategy and delivery needs.
Partner closely with the growth function to analyse bid evaluation criteria and scoring, using insight to improve knowledge assets and strengthen the quality and consistency of written bid responses over time.
Key Internal Stakeholders & Relationships
CLT and wider leadership
Growth enablement team
Operations leaders and delivery teams
Subject matter experts
Digital / IT / Data teams
Communications, Marketing and
Legal, Compliance and Information Security
Key External Stakeholders & Relationships
Technology and knowledge platform vendors (where applicable)
Partners and supply chain (for shared playbooks and ways of working, where appropriate)
Industry networks / professional bodies (knowledge management best practice)
Qualifications & Experience
Essential:
* Experience in knowledge management, information architecture, content strategy or a closely related discipline.
* Proven ability to design and implement content models in a complex organisation.
* Experience owning or improving a knowledge hub/library (e.g., intranet/SharePoint/DMS), including findability and search performance.
* Strong understanding of content governance, quality assurance, version control and information lifecycle management.
* Comfortable working with subject matter experts to capture tacit knowledge and convert it into reusable, evidence-based assets.
...
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Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2026-05-22 08:42:55
-
Essential Duties and Responsibilities
Accountabilities
1.
Knowledge architecture and governance
Maintain the organisation's knowledge architecture to improve findability, consistency and reuse.
Own knowledge governance: roles and responsibilities, contribution standards, review cadences, version control and quality assurance.
2.
Strategic knowledge hub / library ownership
Own the strategic knowledge hub, ensuring high value content is captured, curated and structured so teams can self serve.
Design navigation, information hierarchies and search experiences to make the 'right answer' easy to find
3.
Capture-to-reuse workflows (knowledge enablement)
Create scalable processes to capture knowledge from delivery, bids, projects and SMEs and convert it into reusable assets (playbooks, templates, FAQs, case studies, evidence packs and white papers where appropriate).
Introduce standards for evidence based content so claims are traceable, current and ready to deploy into internal and external materials.
4.
Tooling, integration and continuous improvement
Partner with Digital/IT to optimise knowledge tools (e.g., intranet, SharePoint, document management, search) and embed the architecture into platforms and templates.
Use analytics and user feedback to measure adoption, search success and content health, prioritising improvements that reduce friction and duplication.
5.
Collaboration and stakeholder management
Work across functions (Operations, Bid/BD, Growth enablement, Communications, HR, Legal/Compliance) to align knowledge priorities to business strategy and delivery needs.
Partner closely with the growth function to analyse bid evaluation criteria and scoring, using insight to improve knowledge assets and strengthen the quality and consistency of written bid responses over time.
Key Internal Stakeholders & Relationships
CLT and wider leadership
Growth enablement team
Operations leaders and delivery teams
Subject matter experts
Digital / IT / Data teams
Communications, Marketing and
Legal, Compliance and Information Security
Key External Stakeholders & Relationships
Technology and knowledge platform vendors (where applicable)
Partners and supply chain (for shared playbooks and ways of working, where appropriate)
Industry networks / professional bodies (knowledge management best practice)
Qualifications & Experience
Essential:
* Experience in knowledge management, information architecture, content strategy or a closely related discipline.
* Proven ability to design and implement content models in a complex organisation.
* Experience owning or improving a knowledge hub/library (e.g., intranet/SharePoint/DMS), including findability and search performance.
* Strong understanding of content governance, quality assurance, version control and information lifecycle management.
* Comfortable working with subject matter experts to capture tacit knowledge and convert it into reusable, evidence-based assets.
...
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Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2026-05-22 08:42:53
-
Essential Duties and Responsibilities
Accountabilities
1.
Knowledge architecture and governance
Maintain the organisation's knowledge architecture to improve findability, consistency and reuse.
Own knowledge governance: roles and responsibilities, contribution standards, review cadences, version control and quality assurance.
2.
Strategic knowledge hub / library ownership
Own the strategic knowledge hub, ensuring high value content is captured, curated and structured so teams can self serve.
Design navigation, information hierarchies and search experiences to make the 'right answer' easy to find
3.
Capture-to-reuse workflows (knowledge enablement)
Create scalable processes to capture knowledge from delivery, bids, projects and SMEs and convert it into reusable assets (playbooks, templates, FAQs, case studies, evidence packs and white papers where appropriate).
Introduce standards for evidence based content so claims are traceable, current and ready to deploy into internal and external materials.
4.
Tooling, integration and continuous improvement
Partner with Digital/IT to optimise knowledge tools (e.g., intranet, SharePoint, document management, search) and embed the architecture into platforms and templates.
Use analytics and user feedback to measure adoption, search success and content health, prioritising improvements that reduce friction and duplication.
5.
Collaboration and stakeholder management
Work across functions (Operations, Bid/BD, Growth enablement, Communications, HR, Legal/Compliance) to align knowledge priorities to business strategy and delivery needs.
Partner closely with the growth function to analyse bid evaluation criteria and scoring, using insight to improve knowledge assets and strengthen the quality and consistency of written bid responses over time.
Key Internal Stakeholders & Relationships
CLT and wider leadership
Growth enablement team
Operations leaders and delivery teams
Subject matter experts
Digital / IT / Data teams
Communications, Marketing and
Legal, Compliance and Information Security
Key External Stakeholders & Relationships
Technology and knowledge platform vendors (where applicable)
Partners and supply chain (for shared playbooks and ways of working, where appropriate)
Industry networks / professional bodies (knowledge management best practice)
Qualifications & Experience
Essential:
* Experience in knowledge management, information architecture, content strategy or a closely related discipline.
* Proven ability to design and implement content models in a complex organisation.
* Experience owning or improving a knowledge hub/library (e.g., intranet/SharePoint/DMS), including findability and search performance.
* Strong understanding of content governance, quality assurance, version control and information lifecycle management.
* Comfortable working with subject matter experts to capture tacit knowledge and convert it into reusable, evidence-based assets.
...
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Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2026-05-22 08:42:51
-
Essential Duties and Responsibilities
Accountabilities
1.
Knowledge architecture and governance
Maintain the organisation's knowledge architecture to improve findability, consistency and reuse.
Own knowledge governance: roles and responsibilities, contribution standards, review cadences, version control and quality assurance.
2.
Strategic knowledge hub / library ownership
Own the strategic knowledge hub, ensuring high value content is captured, curated and structured so teams can self serve.
Design navigation, information hierarchies and search experiences to make the 'right answer' easy to find
3.
Capture-to-reuse workflows (knowledge enablement)
Create scalable processes to capture knowledge from delivery, bids, projects and SMEs and convert it into reusable assets (playbooks, templates, FAQs, case studies, evidence packs and white papers where appropriate).
Introduce standards for evidence based content so claims are traceable, current and ready to deploy into internal and external materials.
4.
Tooling, integration and continuous improvement
Partner with Digital/IT to optimise knowledge tools (e.g., intranet, SharePoint, document management, search) and embed the architecture into platforms and templates.
Use analytics and user feedback to measure adoption, search success and content health, prioritising improvements that reduce friction and duplication.
5.
Collaboration and stakeholder management
Work across functions (Operations, Bid/BD, Growth enablement, Communications, HR, Legal/Compliance) to align knowledge priorities to business strategy and delivery needs.
Partner closely with the growth function to analyse bid evaluation criteria and scoring, using insight to improve knowledge assets and strengthen the quality and consistency of written bid responses over time.
Key Internal Stakeholders & Relationships
CLT and wider leadership
Growth enablement team
Operations leaders and delivery teams
Subject matter experts
Digital / IT / Data teams
Communications, Marketing and
Legal, Compliance and Information Security
Key External Stakeholders & Relationships
Technology and knowledge platform vendors (where applicable)
Partners and supply chain (for shared playbooks and ways of working, where appropriate)
Industry networks / professional bodies (knowledge management best practice)
Qualifications & Experience
Essential:
* Experience in knowledge management, information architecture, content strategy or a closely related discipline.
* Proven ability to design and implement content models in a complex organisation.
* Experience owning or improving a knowledge hub/library (e.g., intranet/SharePoint/DMS), including findability and search performance.
* Strong understanding of content governance, quality assurance, version control and information lifecycle management.
* Comfortable working with subject matter experts to capture tacit knowledge and convert it into reusable, evidence-based assets.
...
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Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2026-05-22 08:42:49
-
Essential Duties and Responsibilities
Accountabilities
1.
Knowledge architecture and governance
Maintain the organisation's knowledge architecture to improve findability, consistency and reuse.
Own knowledge governance: roles and responsibilities, contribution standards, review cadences, version control and quality assurance.
2.
Strategic knowledge hub / library ownership
Own the strategic knowledge hub, ensuring high value content is captured, curated and structured so teams can self serve.
Design navigation, information hierarchies and search experiences to make the 'right answer' easy to find
3.
Capture-to-reuse workflows (knowledge enablement)
Create scalable processes to capture knowledge from delivery, bids, projects and SMEs and convert it into reusable assets (playbooks, templates, FAQs, case studies, evidence packs and white papers where appropriate).
Introduce standards for evidence based content so claims are traceable, current and ready to deploy into internal and external materials.
4.
Tooling, integration and continuous improvement
Partner with Digital/IT to optimise knowledge tools (e.g., intranet, SharePoint, document management, search) and embed the architecture into platforms and templates.
Use analytics and user feedback to measure adoption, search success and content health, prioritising improvements that reduce friction and duplication.
5.
Collaboration and stakeholder management
Work across functions (Operations, Bid/BD, Growth enablement, Communications, HR, Legal/Compliance) to align knowledge priorities to business strategy and delivery needs.
Partner closely with the growth function to analyse bid evaluation criteria and scoring, using insight to improve knowledge assets and strengthen the quality and consistency of written bid responses over time.
Key Internal Stakeholders & Relationships
CLT and wider leadership
Growth enablement team
Operations leaders and delivery teams
Subject matter experts
Digital / IT / Data teams
Communications, Marketing and
Legal, Compliance and Information Security
Key External Stakeholders & Relationships
Technology and knowledge platform vendors (where applicable)
Partners and supply chain (for shared playbooks and ways of working, where appropriate)
Industry networks / professional bodies (knowledge management best practice)
Qualifications & Experience
Essential:
* Experience in knowledge management, information architecture, content strategy or a closely related discipline.
* Proven ability to design and implement content models in a complex organisation.
* Experience owning or improving a knowledge hub/library (e.g., intranet/SharePoint/DMS), including findability and search performance.
* Strong understanding of content governance, quality assurance, version control and information lifecycle management.
* Comfortable working with subject matter experts to capture tacit knowledge and convert it into reusable, evidence-based assets.
...
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Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2026-05-22 08:42:47
-
Essential Duties and Responsibilities
Accountabilities
1.
Knowledge architecture and governance
Maintain the organisation's knowledge architecture to improve findability, consistency and reuse.
Own knowledge governance: roles and responsibilities, contribution standards, review cadences, version control and quality assurance.
2.
Strategic knowledge hub / library ownership
Own the strategic knowledge hub, ensuring high value content is captured, curated and structured so teams can self serve.
Design navigation, information hierarchies and search experiences to make the 'right answer' easy to find
3.
Capture-to-reuse workflows (knowledge enablement)
Create scalable processes to capture knowledge from delivery, bids, projects and SMEs and convert it into reusable assets (playbooks, templates, FAQs, case studies, evidence packs and white papers where appropriate).
Introduce standards for evidence based content so claims are traceable, current and ready to deploy into internal and external materials.
4.
Tooling, integration and continuous improvement
Partner with Digital/IT to optimise knowledge tools (e.g., intranet, SharePoint, document management, search) and embed the architecture into platforms and templates.
Use analytics and user feedback to measure adoption, search success and content health, prioritising improvements that reduce friction and duplication.
5.
Collaboration and stakeholder management
Work across functions (Operations, Bid/BD, Growth enablement, Communications, HR, Legal/Compliance) to align knowledge priorities to business strategy and delivery needs.
Partner closely with the growth function to analyse bid evaluation criteria and scoring, using insight to improve knowledge assets and strengthen the quality and consistency of written bid responses over time.
Key Internal Stakeholders & Relationships
CLT and wider leadership
Growth enablement team
Operations leaders and delivery teams
Subject matter experts
Digital / IT / Data teams
Communications, Marketing and
Legal, Compliance and Information Security
Key External Stakeholders & Relationships
Technology and knowledge platform vendors (where applicable)
Partners and supply chain (for shared playbooks and ways of working, where appropriate)
Industry networks / professional bodies (knowledge management best practice)
Qualifications & Experience
Essential:
* Experience in knowledge management, information architecture, content strategy or a closely related discipline.
* Proven ability to design and implement content models in a complex organisation.
* Experience owning or improving a knowledge hub/library (e.g., intranet/SharePoint/DMS), including findability and search performance.
* Strong understanding of content governance, quality assurance, version control and information lifecycle management.
* Comfortable working with subject matter experts to capture tacit knowledge and convert it into reusable, evidence-based assets.
...
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Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2026-05-22 08:42:46
-
Essential Duties and Responsibilities
Accountabilities
1.
Knowledge architecture and governance
Maintain the organisation's knowledge architecture to improve findability, consistency and reuse.
Own knowledge governance: roles and responsibilities, contribution standards, review cadences, version control and quality assurance.
2.
Strategic knowledge hub / library ownership
Own the strategic knowledge hub, ensuring high value content is captured, curated and structured so teams can self serve.
Design navigation, information hierarchies and search experiences to make the 'right answer' easy to find
3.
Capture-to-reuse workflows (knowledge enablement)
Create scalable processes to capture knowledge from delivery, bids, projects and SMEs and convert it into reusable assets (playbooks, templates, FAQs, case studies, evidence packs and white papers where appropriate).
Introduce standards for evidence based content so claims are traceable, current and ready to deploy into internal and external materials.
4.
Tooling, integration and continuous improvement
Partner with Digital/IT to optimise knowledge tools (e.g., intranet, SharePoint, document management, search) and embed the architecture into platforms and templates.
Use analytics and user feedback to measure adoption, search success and content health, prioritising improvements that reduce friction and duplication.
5.
Collaboration and stakeholder management
Work across functions (Operations, Bid/BD, Growth enablement, Communications, HR, Legal/Compliance) to align knowledge priorities to business strategy and delivery needs.
Partner closely with the growth function to analyse bid evaluation criteria and scoring, using insight to improve knowledge assets and strengthen the quality and consistency of written bid responses over time.
Key Internal Stakeholders & Relationships
CLT and wider leadership
Growth enablement team
Operations leaders and delivery teams
Subject matter experts
Digital / IT / Data teams
Communications, Marketing and
Legal, Compliance and Information Security
Key External Stakeholders & Relationships
Technology and knowledge platform vendors (where applicable)
Partners and supply chain (for shared playbooks and ways of working, where appropriate)
Industry networks / professional bodies (knowledge management best practice)
Qualifications & Experience
Essential:
* Experience in knowledge management, information architecture, content strategy or a closely related discipline.
* Proven ability to design and implement content models in a complex organisation.
* Experience owning or improving a knowledge hub/library (e.g., intranet/SharePoint/DMS), including findability and search performance.
* Strong understanding of content governance, quality assurance, version control and information lifecycle management.
* Comfortable working with subject matter experts to capture tacit knowledge and convert it into reusable, evidence-based assets.
...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2026-05-22 08:42:44
-
Essential Duties and Responsibilities
Accountabilities
1.
Knowledge architecture and governance
Maintain the organisation's knowledge architecture to improve findability, consistency and reuse.
Own knowledge governance: roles and responsibilities, contribution standards, review cadences, version control and quality assurance.
2.
Strategic knowledge hub / library ownership
Own the strategic knowledge hub, ensuring high value content is captured, curated and structured so teams can self serve.
Design navigation, information hierarchies and search experiences to make the 'right answer' easy to find
3.
Capture-to-reuse workflows (knowledge enablement)
Create scalable processes to capture knowledge from delivery, bids, projects and SMEs and convert it into reusable assets (playbooks, templates, FAQs, case studies, evidence packs and white papers where appropriate).
Introduce standards for evidence based content so claims are traceable, current and ready to deploy into internal and external materials.
4.
Tooling, integration and continuous improvement
Partner with Digital/IT to optimise knowledge tools (e.g., intranet, SharePoint, document management, search) and embed the architecture into platforms and templates.
Use analytics and user feedback to measure adoption, search success and content health, prioritising improvements that reduce friction and duplication.
5.
Collaboration and stakeholder management
Work across functions (Operations, Bid/BD, Growth enablement, Communications, HR, Legal/Compliance) to align knowledge priorities to business strategy and delivery needs.
Partner closely with the growth function to analyse bid evaluation criteria and scoring, using insight to improve knowledge assets and strengthen the quality and consistency of written bid responses over time.
Key Internal Stakeholders & Relationships
CLT and wider leadership
Growth enablement team
Operations leaders and delivery teams
Subject matter experts
Digital / IT / Data teams
Communications, Marketing and
Legal, Compliance and Information Security
Key External Stakeholders & Relationships
Technology and knowledge platform vendors (where applicable)
Partners and supply chain (for shared playbooks and ways of working, where appropriate)
Industry networks / professional bodies (knowledge management best practice)
Qualifications & Experience
Essential:
* Experience in knowledge management, information architecture, content strategy or a closely related discipline.
* Proven ability to design and implement content models in a complex organisation.
* Experience owning or improving a knowledge hub/library (e.g., intranet/SharePoint/DMS), including findability and search performance.
* Strong understanding of content governance, quality assurance, version control and information lifecycle management.
* Comfortable working with subject matter experts to capture tacit knowledge and convert it into reusable, evidence-based assets.
...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: Not Specified
Posted: 2026-05-22 08:42:42
-
Essential Duties and Responsibilities
Accountabilities
1.
Knowledge architecture and governance
Maintain the organisation's knowledge architecture to improve findability, consistency and reuse.
Own knowledge governance: roles and responsibilities, contribution standards, review cadences, version control and quality assurance.
2.
Strategic knowledge hub / library ownership
Own the strategic knowledge hub, ensuring high value content is captured, curated and structured so teams can self serve.
Design navigation, information hierarchies and search experiences to make the 'right answer' easy to find
3.
Capture-to-reuse workflows (knowledge enablement)
Create scalable processes to capture knowledge from delivery, bids, projects and SMEs and convert it into reusable assets (playbooks, templates, FAQs, case studies, evidence packs and white papers where appropriate).
Introduce standards for evidence based content so claims are traceable, current and ready to deploy into internal and external materials.
4.
Tooling, integration and continuous improvement
Partner with Digital/IT to optimise knowledge tools (e.g., intranet, SharePoint, document management, search) and embed the architecture into platforms and templates.
Use analytics and user feedback to measure adoption, search success and content health, prioritising improvements that reduce friction and duplication.
5.
Collaboration and stakeholder management
Work across functions (Operations, Bid/BD, Growth enablement, Communications, HR, Legal/Compliance) to align knowledge priorities to business strategy and delivery needs.
Partner closely with the growth function to analyse bid evaluation criteria and scoring, using insight to improve knowledge assets and strengthen the quality and consistency of written bid responses over time.
Key Internal Stakeholders & Relationships
CLT and wider leadership
Growth enablement team
Operations leaders and delivery teams
Subject matter experts
Digital / IT / Data teams
Communications, Marketing and
Legal, Compliance and Information Security
Key External Stakeholders & Relationships
Technology and knowledge platform vendors (where applicable)
Partners and supply chain (for shared playbooks and ways of working, where appropriate)
Industry networks / professional bodies (knowledge management best practice)
Qualifications & Experience
Essential:
* Experience in knowledge management, information architecture, content strategy or a closely related discipline.
* Proven ability to design and implement content models in a complex organisation.
* Experience owning or improving a knowledge hub/library (e.g., intranet/SharePoint/DMS), including findability and search performance.
* Strong understanding of content governance, quality assurance, version control and information lifecycle management.
* Comfortable working with subject matter experts to capture tacit knowledge and convert it into reusable, evidence-based assets.
...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2026-05-22 08:42:40
