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At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood.
We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.
As an Associate Banker within Chase, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined with friendly and attentive service.
Your role at Chase will significantly contribute to the branch's success by delivering exceptional client experiences.
You will build trusted relationships with clients, sharing product knowledge and solutions - helping clients achieve their financial goals.
Job Responsibilities
* Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
* Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
* Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
* Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions - partnering with other branch team members to help achieve their financial goals.
* Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.
Required Qualifications, Capabilities, and Skills
* Ability to put clients first and exceed their expectations - delivering attentive and friendly service, creating a welcoming environment.
* Ability to build trusted relationships - demonstrating genuine care and concern during interactions with clients.
* Ability to engage clients - communicating clearly and politely to understand and help, anticipating client needs.
* Ability to quickly and effectively resolve client issues with attention to detail - providing a consistent client experience.
* Ability to elevate the client experience - working collaboratively as a team to deliver seamless service with care and sincerity.
* Ability to quickly and accurately learn products, services, and procedures.
* Client service experience or comparable experience.
* High school diploma or GED equivalent.
Preferred Qualifications, Capabilities, and Skills
* Strong desire and ability to influence, educate, and connect customers to technology sol...
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Type: Permanent Location: Crestwood, US-KY
Salary / Rate: Not Specified
Posted: 2026-08-22 12:28:58
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If you are customer focused, enjoy building relationships, and providing financial advice to Not-for-Profit clients, then a role as a Business Relationship Manager Senior Not-for-Profit is for you.
As a Business Relationship Manager (BRM) Senior Not-for-Profit in Business Banking, you'll manage existing client relationships and develop new business strategies focused on client selection.
You'll provide an outstanding client experience, and maintain adherence to the regulatory, legal, and risk management frameworks unique to these client segments.
Job Responsibilities
* Build collaborative internal and external relationships to provide the best in client advice and service, develop the business to ensure a seamless experience for the client who has multiple products and services
* Serve as a trusted advisor to the client in delivering comprehensive and customized business banking products and solutions tailored to the financial needs and circumstances of Not-for-Profit clients
* Manage a portfolio of 50-65 clients; grow portfolio by prospecting for new clients and deepening relationships with existing clients
* Manage credit opportunities within assigned portfolio up to $40 million
* Utilize extensive referral networks and centers of influence to identify and pursue potential new clients, looking for ways to cultivate a long-term relationship
* Build relationships by calling on existing clients to truly understand their organizations/institutions and analyze product and service growth opportunities and ensure profitability of Not-for-Profit portfolio
* Protect the firm by following sound risk management protocols and adhering to regulatory requirements
Required qualifications,capabilities, and skills
* Minimum of 8 years' experience in business banking relationship management role or related business lending experience
* Bachelor's degree in Finance or related field, or equivalent work experience
* Knowledge of the unique requirements, laws, regulations, and risk management for Not-for-Profit client base; familiarity with the formal Request For Proposal process and due diligence
* Able to identify innovative solutions to best serve client and/or manage risk
* Demonstrate seasoned judgment to offer comprehensive and customized solutions that best meet client needs; monitors and researches segment trends and outcomes to anticipate client needs and present proactive solutions
* Strong current business network; viewed as a leader in community organizations such as Chambers of Commerce, Non-Profit boards
Preferred qualifications, capabilities, and skills
* Expert knowledge of business, credit underwriting with commercial credit training
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Our mission is to create engaged, lifelong re...
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Type: Permanent Location: Louisville, US-KY
Salary / Rate: Not Specified
Posted: 2026-08-22 12:28:57
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As a Client Onboarding Management associate, you will partner with key cross-functional stakeholders to lead the implementation of key deliverables to support the on-boarding of investment solutions for Institutional clients or within Fund/ETF vehicles (non-US domiciled) on the US platform.
The role requires interaction across internal global partners (ie.
product teams, operations, client service) as well as external client service providers (ie.
Custodians, record keepers).
In addition to on-boardings, the role will be responsible for leading the implementation of client/fund lifecycle changes (ie.
liquidations, investment strategy changes, etc.) impacting the existing account set up or operating model.
Job Responsibilities
* Lead and influence cross-functional teams across Institutional Client Service, Product teams, Operations, Product Development, Global Trade Agreements Group, Legal, Compliance, Risk, and Controls to drive the design and implementation of investment solutions for new business opportunities and complex change events impacting existing operating models
* Implement against established project plans, on-boarding checklists, and account set up requirements to ensure timely execution of key deliverables
* Issue resolution - undertake effective issue management practice to ensure timely resolution of key roadblocks, escalating where appropriate
* Support the re-engineering and enhancement of existing operational and service models to improve scalability, enhance operational controls, and mitigate business risk
* Liaise with external parties, as appropriate, for successful delivery of the initiative.
Key contact points may include client-appointed consultants, custodians, transfer agents, record keepers, outsourced service providers, and transition managers/asset managers
* Ensure effective and timely communication of initiative status, particularly with client-facing stakeholders to keep them abreast of key developments
* Lead New Business Initiative Approval (NBIA) initiatives and obtain required Committee sign-offs to ensure new operating models can be effectively support by the business in a controlled and scalable manner
Preferred Qualifications:
* 3+ years financial services (preferably Asset Management) experience in analyzing and delivering against complex business strategies
* Prior experience in Client Service, Operations, or Business Management a plus
* Strong product knowledge and understanding of vehicle types including separate accounts, mutual funds, ETFs, and commingled pension trust funds
* Knowledge of complex instruments including derivatives and alternatives a plus
* Understanding of Institutional operating platforms including experience interfacing with Client service providers such as custodians, transfer agents, and record keepers a plus
* Solid critical thinking, analytical, and quantitative skills
* Strong interpersonal and communica...
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Type: Permanent Location: Columbus, US-OH
Salary / Rate: Not Specified
Posted: 2026-08-22 12:28:56
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Join our Corporate Investment Bank Treasury team to manage forecast and budget processes which support managing business activities to align with Treasury strategies across funding, capital and liquidity.
This is an exciting opportunity to work in a dynamic and strategic role within the Corporate Investment Bank Treasury group, where you will play a crucial part in optimizing performance and shaping the future of the organization.
As a Corporate & Investment Bank Treasury Associate in the Corporate & Investment Bank Treasury Planning & Analysis team, you will be responsible for execution of management reporting, forecasting, multi-year budget processes and analysis of liquidity metrics.
You will collaborate with various stakeholders to optimize performance and utilization of balance sheet and liquidity resources while adhering to regulatory constraints, internal controls, and business objectives.
Job responsibilities:
* Support development and execution of daily and weekly liquidity management reporting
* Coordinate with CIBT Liquidity Analytics, Liquidity Controllers, Deposit Analytics and regional teams to understand drivers for CIB's liquidity profile trend
* Partner closely with CIB Line of Businesses ("LOBs") controllers to understand balance sheet actuals and business drivers for respective LOB's liquidity footprint and trend
* Support production of weekly, monthly and quarterly senior-level overviews and write variance commentaries which articulate CIB liquidity usage with reference to the underlying business drivers and methodology/policy updates
* Support execution of the CIB's liquidity forecast according to Liquidity Coverage Ratio ("LCR"), Net Stable Funding Ratio ("NSFR") rules and firm's internal Stress Liquidity framework
* Support ad-hoc requests from Treasury & CIO and LOBs related to liquidity commentaries and forecast
* Work with transformation team to automate and streamline overall execution of management reporting and forecasts including implementation of proper controls
Required qualifications, capabilities, and skills:
* Bachelor's degree or equivalent in Accounting, Finance, Business Administration or related field
* 5+ years of related experience
* Advanced understanding of stress liquidity concepts
* Familiarity with CIB Balance Sheet products and core lines of business
* Proficiency in Excel and PowerPoint
Preferred qualifications, capabilities, and skills:
* Strong stakeholder management and excellent communication/ listening skills
* Results orientated without compromising control and detail
* Ability to quickly learn and adapt to automation tools
* Ability to handle multiple tasks simultaneously and efficiently/ thrives on challenges in a fluid working environment
Additional Information
To be eligible for this role, you must be authorized to work in the United States.
We do not offer any type of employment-based immigration spon...
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Type: Permanent Location: Chicago, US-IL
Salary / Rate: Not Specified
Posted: 2026-08-22 12:28:55
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At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood.
We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.
As a Relationship Banker in a Chase Branch, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined with friendly and attentive service.
You will take a lead role in acquiring, managing, and retaining meaningful relationships with clients, using your financial knowledge to offer thoughtful solutions to help address their financial needs and make their lives easier, contributing to the success of the branch.
Job responsibilities
* Put clients first and exceed their expectations - deliver attentive and friendly service, creating a welcoming environment.
* Manage assigned clients and proactively meet with them, both in person and over the phone, to build lasting relationships, understand financial needs, and tailor product and service recommendations.
* Engage in clear, polite, consultative communication to understand and help clients, building trust - ask questions and listen to understand, anticipate their needs.
* Educate and connect clients to technology solutions such as leveraging the Chase Mobile App, Chase.com, and ATMs to help them with their banking needs whenever, wherever, and however they want.
* Learn products, services, and procedures quickly and accurately to effectively consult with clients about banking solutions, as well as collaborate with and connect them to our team of experts to help with specialized financial needs.
* Adhere to policies, procedures, and regulatory banking requirements.
Required qualifications, capabilities, and skills
* 1+ year of sales experience in Retail Banking, Financial Services, or other related industries with proven success in establishing new clients, deepening relationships, and delivering results.
* Ability to create memorable experiences for our clients - elevate the client experience.
* Excellent communication skills, both in person and over the phone, with proven ability to tailor features and benefits of products and services to clients with differing needs.
* Ability to quickly and effectively resolve client issues with attention to detail - providing consistent client experience.
* Operate within established risk parameters/tolerances and meet internal/external risk and compliance obligations, including completion of required training.
* High school degree, GED, or foreign equivalent.
* The Securities Industry Essential (SIE) exam, FINRA Series 6, state registration (including 63 if required), and Life licenses are minimum requirements.
All unlicensed applicants must obtain their licenses through JPMC's licensing program within 180 days of hire, study materials and ...
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Type: Permanent Location: Louisville, US-KY
Salary / Rate: Not Specified
Posted: 2026-08-22 12:28:54
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Your opportunity to make a real impact and shape the future of financial services is waiting for you.
Let's push the boundaries of what's possible together.
As a Senior Director of Software Engineering at JPMorganChase within the Commercial and Investment Bank Operations team, you lead multiple technical areas, manage the activities of multiple departments, and collaborate across Data and AI domains.
Your expertise is applied cross-functionally to drive the adoption and implementation of technical methods within various teams and aid the firm in remaining at the forefront of industry trends, best practices, and technological advances.
Job Responsibilities
* Sets the direction for Data and AI technology platforms.
* Directly manages multiple areas with strategic focus on Transactional and Analytics Data and AI systems
* Sets and scales multi-department strategy for agentic AI-enabled engineering and SDLC/TLM automation (using enterprise-authorized tools within the work environment) to drive firmwide objectives (speed, scalability, reliability, and cost-to-serve), including portfolio-level standards for AI-orchestrated delivery workflows, release governance, automated test modernization, resilience engineering, and incident response acceleration; establishes guardrails for validation, security, resiliency, traceability, and reuse.
* Applies knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to drive cross-domain reuse and measurable capacity unlock outcomes across departments.
* Enable existing or new data applications and related data models to be ready for consumption by AI Agents
* Provides leadership and high-level direction to teams while frequently overseeing employee populations across multiple platforms, divisions, and lines of business
* Acts as the primary interface with senior leaders, stakeholders, and executives, driving consensus across competing objectives
* Manages multiple stakeholders, complex projects, and large cross-product collaborations
* Influences peer leaders and senior stakeholders across the business, product, and technology teams
Required qualifications, capabilities, and skills
* Bachelor's or Master's degree in Computer Science, Engineering, or related field
* 15+ years of experience in software engineering, with at least 5 years building and managing large scale, critical and complex distributed data management systems.
* Formal training or certification on software engineering concepts and 10+ years applied experience.
In addition, 5+ years of experience leading technologists to manage, anticipate and solve complex technical items within your domain of expertise
* Experience developing or leading large or cross-functional teams of Data and AI technologists
* Demonstrated prior experience influencing across highly matrixed, complex organ...
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Type: Permanent Location: Palo Alto, US-CA
Salary / Rate: Not Specified
Posted: 2026-08-22 12:28:54
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Join a team where you can improve the accuracy, reliability, and efficiency of critical financial reporting.
You will partner across Finance and Technology to strengthen data controls, automate manual processes, and deliver scalable reporting enhancements.
This role offers the opportunity to modernize data processes while supporting regulatory compliance and audit readiness.
As a Data Domain Architect, Associate in Financial Analysis Reporting Systems, you will lead the timely and accurate delivery of weekly and monthly financial results that support internal stakeholders and external reporting needs.
You will own ongoing operational processes while strengthening end-to-end data controls to ensure accuracy, regulatory compliance, and audit readiness.
You will proactively eliminate manual workflows and partner with Technology to design, test, and implement scalable enhancements that improve data quality and accelerate reporting reliability.
Job Responsibilities
* Deliver weekly and monthly internal and external financial results with accuracy and timeliness, coordinating across Finance and Technology to ensure completeness and alignment across data sources
* Operate day-to-day reporting processes and data pipelines, resolving data issues and production breaks while maintaining runbooks and standard operating procedures
* Strengthen preventive and detective data controls, including reconciliations, variance checks, lineage verification, and data quality rules, while maintaining complete documentation for audit and regulatory reviews
* Automate manual workflows by designing streamlined, scalable solutions using Alteryx, Python, and SAS and validating results after implementation
* Partner with Technology to prioritize and deliver data model and system enhancements, including requirements definition, user acceptance testing, and change management
* Analyze and synthesize large datasets to address ad hoc stakeholder requests, translating complex findings into clear, decision-ready reporting for non-technical audiences
* Advance data modernization by contributing to metadata, data dictionaries, and lineage documentation and exploring responsible artificial intelligence and advanced analytics use cases that improve efficiency and insight generation
Required Qualifications, Capabilities, and Skills
* Bachelor's degree in Accounting, Finance, or a related field
* Strong SQL and relational database skills with experience extracting, transforming, and summarizing large datasets for reporting and analysis
* Hands-on experience with analytics and data-wrangling tools such as Alteryx, SAS, or Python to build repeatable and auditable workflows
* Experience developing and testing reporting solutions, interpreting imperfect data, and documenting limitations and assumptions clearly
* Experience applying data management practices, including data lineage, metadata, data dictionaries, and approaches th...
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Type: Permanent Location: Columbus, US-OH
Salary / Rate: Not Specified
Posted: 2026-08-22 12:28:53
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We have an exciting and rewarding opportunity for you to take your software engineering career to the next level.
As a Software Engineer III - React/UI at JPMorgan Chase within the Enterprise Technology - Employee Platform Group, you serve as a seasoned member of an agile team to design and deliver trusted, market-leading technology products in a secure, stable, and scalable way.
You are responsible for carrying out critical technology solutions across multiple technical areas within various business functions in support of the firm's business objectives, leveraging artificial intelligence (AI) and machine learning (ML) where appropriate to enhance product capabilities and efficiency.
Job responsibilities
* Executes software solutions, design, development, and technical troubleshooting with the ability to think beyond routine or conventional approaches-including the application of AI/ML techniques-to build solutions or break down technical problems.
* Creates secure and high-quality production code and maintains algorithms, including AI-driven algorithms, that run synchronously with appropriate systems.
* Produces architecture and design artifacts for complex applications, ensuring design constraints are met by software code development, and incorporates AI/ML components where they add value.
* Gathers, analyzes, synthesizes, and develops visualizations and reporting from large, diverse data sets, utilizing AI-powered analytics in service of continuous improvement of software applications and systems.
* Proactively identifies hidden problems and patterns in data, using AI and machine learning insights to drive improvements to coding hygiene and system architecture.
* Contributes to software engineering communities of practice and events that explore new and emerging technologies, including AI and ML advancements.
* Adds to team culture of diversity, opportunity, inclusion, and respect.
Required qualifications, capabilities, and skills
* Formal training or certification on software engineering concepts and 3+ years applied experience.
* Hands-on practical experience in system design, application development, testing, and operational stability.
* Proficient in coding in one or more languages including React, JavaScript, Typescript, HTML, CSS, etc.
* Experience in developing, debugging, and maintaining code in a large corporate environment with one or more modern programming languages and database querying languages.
* Overall knowledge of the Software Development Life Cycle.
* Solid understanding of agile methodologies such as CI/CD, Application Resiliency, and Security.
* Demonstrated knowledge of software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.), with practical experience applying AI/ML solutions to real-world problems.
Preferred qualifications, capabilities, and skills
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Type: Permanent Location: Jersey City, US-NJ
Salary / Rate: Not Specified
Posted: 2026-08-22 12:28:52
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Bring your industry trends and knowledge to our team and shape exceptional user experiences through cutting-edge research, influencing product design and functionality.
As an Experience Research Senior Associate inCard Customer Experience,you will play a pivotal role in shaping user experiences across our products and services.
Leveraging advanced proficiency in research methods, analysis, and both quantitative and qualitative techniques, identify customer needs and translate them into actionable insights and recommendations.
You will act as a core contributor to aid in developing research studies that answer user needs.Your work will directly impact the design, architecture, and functionality of our offerings, collaborating with cross-functional teams to contribute to discussions on design and research, and leading the decision on which methods best suit key design questions.
This role supports the Card CX team by informing design and product decisions across the branded and co-branded credit card portfolios.
Using a mix of generative and evaluative methods, the researcher will study the end-to-end cardmember experience while also zooming in on high-impact servicing utilities and moments of customer need.
Their work will help teams identify customer pain points, prioritize improvements, and deliver experiences that improve customer satisfaction, deepen engagement, and support business outcomes.
Job responsibilities:
* Conduct and execute research studies using advanced research methods, such as surveys, interviews, ethnography, and quantitative and qualitative techniques, to gather customer insights
* Analyze and interpret data, identify patterns and trends, and provide actionable recommendations to inform user experience design decisions and facilitate improvements in customer satisfaction and engagement
* Unblocks teams through accelerated research sprints, designer-led research, and desk research.
* Uses advanced AI tools, including GitHub Copilot and Claude Code, to accelerate research and design workflows.
* Collaborate with cross-functional teams to ensure the integration of user insights into design strategy and the product development processes based on research findings
* Contribute to the creation and refinement of experience research strategies and connect craft work to business goals and success metrics, taking into consideration downstream implications
* Stay current with industry trends and incorporate knowledge into team insights
Required qualifications, capabilities and skills
* 3+ years of experience or equivalent expertise in generative and evaluative user experience research, employing advanced research methods and techniques
* Demonstrated proficiency in both quantitative and qualitative research methods, including survey and interview design, ethnography, and data analysis
* Advanced knowledge of user experience design principles and practices, with a focus on how ethn...
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Type: Permanent Location: New York, US-NY
Salary / Rate: Not Specified
Posted: 2026-08-22 12:28:52
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Are you passionate about applying data science and AI to optimize process engineering and shape client experiences at scale? If you enjoy solving complex business problems analytically, using AI in your day-to-day workflow, and influencing strategy for a critical line of business, then this opportunity is for you.
As a Data Scientist for Operations on our Home Lending Data and Analytics team, you'll have the opportunity to be at the forefront of building a best-in-class, automated, digital-led Home Lending business, focused on deepening relationships with our more than 70 million Chase households.
You'll need to partner cross-functionally to establish product analytics foundations, develop scalable machine learning and trigger-driven capabilities, and support testing and experimentation to improve measurable outcomes.
You will incorporate AI-native thinking, including practical application of AI in everyday analysis, decision support, and innovation, as well as a strong curiosity to identify, prototype, and scale new agentic use cases that improve product and client outcomes.
You'll need to be an avid learner with a growth mindset that's eager to apply data science and AI to help launch and evolve the top prioritized automation and customer relationship opportunities in Home Lending.
Job Responsibilities:
•Collaborate with product, strategy, and operations teams to provide analytical support for Home Lending Operations initiatives and decision-making
• Apply statistical methods, data analysis, and AI-assisted approaches to solve business problems related to product performance, client engagement, and operational efficiency outcomes
• Support end-to-end analytics delivery, from problem framing and measurement design through insight generation and communication to senior stakeholders
• Develop and refine analytics approaches for machine learning and trigger capabilities that help improve the operations process in a scalable, sustainable manner
• Partner cross-functionally to set up day-one measurements, including tracking, data quality, and KPI frameworks across operational and product dimensions.
• Operationalize experimentation frameworks to evaluate product and operations enhancements, quantify impact, and inform prioritization.
• Analyze client experience and journey outcomes, including AI-enabled discovery, to identify opportunities for improvement and measurable value creation
• Identify and develop high-value AI and agentic use cases that can improve analytical productivity, decision quality, and customer outcomes
Required qualifications, capabilities, and skills:
* Bachelor's degree in quantitative field (Computer Science, Engineering, Operations Research, Statistics, Economics, Math, Physics or related discipline) and 5 years of experience in advanced analytics roles
* Strong proficiency in statistical analysis, hypothesis testing, predictive modeling, and experimental design for product and customer...
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Type: Permanent Location: Jacksonville, US-FL
Salary / Rate: Not Specified
Posted: 2026-08-22 12:28:51
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Are you customer focused, enjoy building relationships and providing financial solutions to your clients? You have found the right team.
As a Treasury Management Officer in Commercial & Investment Banking, you will generate new treasury management business and maintain relationships with clients.You will leverage your deep treasury product knowledge to develop and execute a localized market and product strategywhiledeveloping partnerships with Bankers, Client Service, Product Leadership (Core Cash, Card and Commerce Solutions) and Implementation teams.
Job responsibilities
* Grow revenue by successfully prospecting and sourcing new treasury management business while retaining and expanding existing customer relationships
* Create strategic dialogues around key client-centric issues, incorporating best practices, industry benchmarking, opportunity quantification and solution positioning
* Collaborate with bankers and clients at senior and strategic levels to proactively provide integrated treasury solutions within a consultative and client driven framework
* Independently lead business process reviews aligned to key client sales opportunities and engage industry solutions specialist for complex client business process reviews
* Raise new solution ideas while partner with internal product stakeholders to represent the client perspective in the development and evolution of complex products and solutions
* Deliver thought leadership to the market, prospects and clients on the working capital solutions at client roundtables, industry conferences, webinars, and professional media platforms
* Manage the non-credit risk for customer portfolio and monitor and enhance profitability of all assigned relationships
Required qualifications, capabilities, and skills
* 6+ years of cash management, sales and relationship management experience
* Success developing new business with focus on prospecting utilizing strong selling and negotiation skills
* Knowledge and understanding of Treasury Service products, credit and risk process, overdraft management discipline, and pricing philosophy
* Excellent verbal and written communication skills
* Ability to develop strong working relationships with clients, colleagues, external centers of influence (COI), and external consulting organization
* Strong time management, organizational and planning skills
* Demonstrated experience of meeting or exceeding sales goals; proven top individual contributor
Preferred qualifications, capabilities, and skills
* Bachelor's degree
* Certified Treasury Professional designation
* Strong creative solution and problem-solving abilities
This position is subject to Section 19 of the Federal Deposit Insurance Act.
As such, an employment offer for this position is contingent on JPMorganChase's review of criminal conviction history, including pretrial diversions or program entries
JPMorganChase, one...
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Type: Permanent Location: Irvine, US-CA
Salary / Rate: Not Specified
Posted: 2026-08-22 12:28:51
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Finance & Business Management (F&BM) optimizes business performance through expense management and delivery of key initiatives, while acting as a trusted advisor to leadership.
The role of a Business Manager is dynamic as it evolves based on needs, priorities and strategies of the organization.
As an Associate Business Manager for Corporate Responsibility's Global Government Relations (GGR) team, you will provide support to Corporate Responsibility and GGR Senior Leadership across an array of deliverables related to management of budget / expenses, vendors, headcount and various projects / initiatives.
The Finance & Business Management team for Corporate Responsibility is seeking to fill this role with someone who is passionate about leveraging their expertise to ensure financial discipline, deliver business and decision useful analysis, improve processes, build partnerships and act as a trusted advisor.
Job Responsibilities
* Support execution of budget planning and forecasting processes; deliver reporting and analysis that includes accurate and well controlled financial results that inform business decisions
* Support execution and provide oversight for onboarding, renewal and management of third party vendors / suppliers
* Support tracking and management of headcount; deliver reporting and analysis to inform decision-making in everchanging business environment
* Drive execution of key projects and implementation of strategic initiatives; support team management through coordination of certain meetings / offsites and priorities tracking; provide support in delivery of department reporting (e.g., KPI's, business reviews); support implementation of employee strategies (e.g., real estate, people agenda initiatives)
Required qualifications, capabilities and skills
* This position requires a minimum of 3+ of relevant financial services industry experience coupled with experience in a financial planning and analysis or business management-related role.
* Bachelor Degree in Business, Finance, or related area
* Technical Skills Required: Strong proficiency in Excel and PowerPoint
* Soft Skills / Capabilities Required:
+ Ability to analyze, synthesize and structure data to tell the story
+ Intellectual curiosity and a proactive and problem-solving mindset
+ Outstanding communication and presentation skills, both written and verbal; ability to tailor messaging and communicate effectively across all levels of management
+ Strong partnership and stakeholder-focused mindset; ability to navigate a highly matrixed organization including ability to work across/with various functions
+ Flexible, organized, self-motivated, enthusiastic, and able to work independently
To be eligible for this role, you must be authorized to work in the United States.
We do not offer any type of employment-based immigration sponsorship for this role.
Likewise, JPMorgan Chase & Co.
will...
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Type: Permanent Location: Wilmington, US-DE
Salary / Rate: Not Specified
Posted: 2026-08-22 12:28:50
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At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood.
We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.
As an Associate Banker within Chase, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined with friendly and attentive service.
Your role at Chase will significantly contribute to the branch's success by delivering exceptional client experiences.
You will build trusted relationships with clients, sharing product knowledge and solutions - helping clients achieve their financial goals.
Job Responsibilities
* Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
* Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
* Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
* Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions - partnering with other branch team members to help achieve their financial goals.
* Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.
Required Qualifications, Capabilities, and Skills
* Ability to put clients first and exceed their expectations - delivering attentive and friendly service, creating a welcoming environment.
* Ability to build trusted relationships - demonstrating genuine care and concern during interactions with clients.
* Ability to engage clients - communicating clearly and politely to understand and help, anticipating client needs.
* Ability to quickly and effectively resolve client issues with attention to detail - providing a consistent client experience.
* Ability to elevate the client experience - working collaboratively as a team to deliver seamless service with care and sincerity.
* Ability to quickly and accurately learn products, services, and procedures.
* Client service experience or comparable experience.
* High school diploma or GED equivalent.
Preferred Qualifications, Capabilities, and Skills
* Strong desire and ability to influence, educate, and connect customers to technology sol...
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Type: Permanent Location: Coconut Creek, US-FL
Salary / Rate: Not Specified
Posted: 2026-08-22 12:28:49
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Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences.
Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.
As a Product Delivery Manager in Omnichannel Payments commercialization , you work to enhance and optimize the way products are delivered to customers.
As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.
Job responsibilities
* Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
* Develops a product strategy and product vision that delivers value to customers
* Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
* Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
* Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
* Develop and maintain go to market material: sell box, pitch book, FAQ, sales training material, etc.
* Develop product strategies for different verticals and the vision that delivers value to our customers
* Design product and sales campaigns that execute on key deliverables and highlight our customer's needs
* Execute an Omnichannel Partnership strategy in line with our product and vertical strategy
* Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements
* Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
Required qualifications, capabilities, and skills
* 5+ years of experience or equivalent expertise in product management or a relevant domain area
* Advanced knowledge of the product development life cycle, design, and data analytics
* Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
* Expertise Payments in different verticals
* Strong expertise in Merchant Acquiring, payment processing or payment operations, payment applications and front-end APIs
* Experience creating new partnerships and manage relationships leading to strong business value
* Require basic API knowledge
* Understanding of the various consumer journeys in different verticals and how it translates to product strategy and partnerships
* Demonstrate...
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Type: Permanent Location: Tampa, US-FL
Salary / Rate: Not Specified
Posted: 2026-08-22 12:28:49
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Within JPM CIB Securities Services.
this Cash Product Development Vice President role within the Cash, Liquidity and Foreign Exchange Product Development Team is for an experienced individual who is highly motivated to learn, drive initiatives and is a strong change leader.
The role offers the opportunity to work on one of the most critical strategic pillars of the Securities Services business strategy, supporting the definition and delivery of the target state for cash through system transformation and modernization of our technology stack and product capabilities across Instruction Capture, Processing and Record Keeping alongside embedding cash data as a core component of the Data products.
JPM CIB Securities Services
Securities Services is a global industry leader with $45 trillion in assets under custody.
J.P.
Morgan provides innovative custody, fund accounting, administration and securities services to the world's largest institutional investors, alternative asset managers, debt and equity issuers.
J.P.
Morgan's Securities Services business is comprised of Custody, Accounting, Transfer Agency, Middle Office outsourcing, Foreign Exchange, and other activities related to servicing assets for traditional and alternative funds; it leverages its scale and capabilities in more than 100 markets to help clients optimize efficiency, mitigate risk and enhance revenue through a broad range of investor services as well as securities clearance, collateral management and alternative investment services.
Cash, Liquidity and Foreign Exchange Product Development Team
The Securities Services Cash, Liquidity and Foreign Exchange Product Development team is responsible for articulating and implementing the target landscape for Securities Services' cash capabilities.
We set strategic direction, identify and govern investment proposals and manage end-to-end technology delivery across all aspects of cash, liquidity and foreign exchange activity.
The surface area extends from instruction capture through transaction processing and settlement, and continues into data representation and onward reporting, to internal and external consumers and stakeholders.
Securities Services has identified our cash capabilities as a strategic investment area; we want to extend our services for clients and modernize and simplify our technology suite.
As such, we have an increased investment budget and strategic focus from our senior leadership and are expanding the Product Development team to make sure we have the right mix of resource and skillset.
Job Summary:
As a Vice President in the Cash Product Development team,you will be highly motivated to learn, drive initiatives and is a strong change leader.
The role offers the opportunity to work on one of the most critical strategic pillars of the Securities Services business strategy, supporting the definition and delivery of the target state for cash through system transformation and modernization of our technology stack and...
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Type: Permanent Location: Tampa, US-FL
Salary / Rate: Not Specified
Posted: 2026-08-22 12:28:48
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Join the Affluent, Core, and Emerging (ACE) Analytics team within Consumer Bank Decision Sciences, supporting the Core customer segment.
This role is ideal for someone who enjoys using data to answer strategic business questions, shape customer growth priorities, and influence decisions across product, marketing, pricing, distribution, and customer experience.
As an Analyst supporting the Core pillar, you will turn customer and business data into insights that inform strategy for one of the Consumer Bank's largest segments.
You will evaluate customer behavior, engagement, retention, product usage, and segment economics to identify opportunities, frame trade-offs, and guide senior stakeholder decisions.
Your work will connect analytics to business priorities and help shape disciplined growth across the Core segment.
Job responsibilities
* Analyze Core customer behavior, engagement, retention, product usage, and segment economics to identify strategic opportunities
* Translate complex data into clear insights, implications, recommendations, and executive-ready presentations for business leaders
* Partner with product, marketing, finance, data science, technology, and governance teams to shape Core segment priorities
* Frame business questions, evaluate trade-offs, and support decisions related to customer growth, engagement, and retention
* Develop analytical learning agendas, deep dives, and measurement approaches that support strategic decision-making
* Build clear, compelling decks that synthesize analysis, frame decisions, and communicate strategic recommendations
* Use AI, statistics, machine learning, and visualization techniques to solve unstructured business problems
* Ensure analyses and recommendations align with business goals, risk expectations, and compliance standards
Required qualifications, capabilities, and skills
* Hold a Master's degree in a quantitative discipline or a Bachelor's degree with three years of experience in a quantitative field such as Data Science, Mathematics, Statistics, Physics, Engineering, Economics, or Finance
* Demonstrate three years of experience applying statistical and machine learning methods to real-world problems
* Possess three years of experience with SQL and at least one analytical tool such as SAS, Python, or R
* Show experience with data visualization techniques for analysis and presentations (Tableau)
* Exhibit strong written, verbal, and presentation skills
* Communicate concisely and effectively with partners and management at all levels
* Work collaboratively in cross-functional teams
* Solve complex, unstructured problems independently
* Organize and prioritize multiple tasks efficiently
* Demonstrate attention to detail and accuracy in all analyses
* Maintain a commitment to continuous learning and professional development
Preferred qualifications, capabilities, and skills
* Bring expe...
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Type: Permanent Location: Columbus, US-OH
Salary / Rate: Not Specified
Posted: 2026-08-22 12:28:47
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Join a team that helps drive business performance through strategic initiatives, executive support, and business management activities.
You will work closely with senior leaders and cross-functional partners to deliver key projects, provide business insights, and support business priorities.
This is an opportunity to contribute to high-impact initiatives while developing relationships across a broad range of teams and stakeholders.
As a Finance & Business Management Associate in the Business Management team, you will support strategic initiatives, business analysis, executive communications, and project delivery across the organization.
You will partner with stakeholders to develop presentations, support business decision-making, coordinate key activities, and help drive process improvements.
You will also support business risk management and contribute to initiatives that improve efficiency and effectiveness across the organization.
Job Responsibilities
* Provide a high level of responsiveness to executive ad hoc requests related to project management, presentation development, and business analysis
* Organize complex information into strategic and compelling presentations, reports, and dashboards using advanced Excel and PowerPoint techniques
* Create wireframes and mock-ups for management presentations, reports, and dashboards
* Communicate with business partners to understand project objectives, drive next steps, and support execution
* Project manage and deliver key workstreams, initiatives, and business priorities
* Identify business risks and support the implementation of mitigating controls
* Coordinate team activities and prepare materials for town halls, leadership meetings, and strategy sessions
* Maintain internal resources, documentation, and collaboration sites, including SharePoint
* Participate in cross-functional initiatives and identify opportunities to simplify, improve, and enhance existing business processes
Required Qualifications, Capabilities, and Skills
* Bachelor's degree in Business, Finance, Economics, or a related field
* Experience in Business Management, Chief Operating Office, or a related role
* Experience developing presentations, reporting, and executive communications for a variety of stakeholders
* Experience using Microsoft Excel, PowerPoint, and Pivot Tables
* Ability to manage and influence stakeholders across multiple teams and functions
* Excellent communication, organizational, and project management skills
* Experience presenting complex information in a clear and compelling manner
* Ability to articulate rationale for design, reporting, and presentation decisions
* Strong time management and prioritization skills
* Ability to work independently and manage multiple deliverables simultaneously
* Excellent written and verbal communication skills
To be eligible for this role, you must be authorized to...
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Type: Permanent Location: Plano, US-TX
Salary / Rate: Not Specified
Posted: 2026-08-22 12:28:47
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We have an exciting and rewarding opportunity for you to take your software engineering career to the next level.
As a Lead Software Engineer at JPMorganChase within the Commercial & Investment Bank - GB Sales & Marketing team, you serve as a seasoned member of an agile team to design and deliver trusted market-leading technology products in a secure, stable, and scalable way.
You are responsible for carrying out critical technology solutions across multiple technical areas within various business functions in support of the firm's business objectives.
Job Responsibilities
* Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or breakdown technical problems.
* Lead a module and help your subordinates to design and develop scalable services.
Leads evaluation sessions with internal teams to drive outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information architecture.
* Creates secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems.
* Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems.
* Leverages enterprise-authorized AI coding assist tools within the work environment to improve code quality, delivery speed, and productivity across complex deliverables (e.g., code generation/refactoring, unit test creation, documentation), while validating outputs through peer review, automated testing, and secure coding standards; contributes learnings and reusable patterns to improve broader team effectiveness.
* Applies knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to improve the value realized by automation.
* Produces architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development
* Gathers, analyzes, synthesizes, and develops visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems.
* Proactively identifies hidden problems and patterns in data and uses these insights to drive improvements to coding hygiene and system architecture.
Required qualifications, capabilities, and skills
* Formal training or certification on software engineering concepts and 5+ years applied experience.
* Hands-on practical experience in system design, overall knowledge of SDLC, application development, testing, and operational stability.
* Full-stack development with Java/Spring Boot and React - building and maintaining secure backend services and modern web UIs in an enterprise environment.
...
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Type: Permanent Location: Jersey City, US-NJ
Salary / Rate: Not Specified
Posted: 2026-08-22 12:28:46
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Join a team of analytics professionals focused on applied AI and quantitative modeling within Consumer & Community Banking (CCB) at JPMorganChase.
The team answers complex and unique questions, utilizing cutting edge quantitative and computational techniques and leveraging one of the world's largest repositories of consumer data.
We work closely with our partners throughout JPMorganChase to assess and execute critical business decisions.
As an Applied AI ML Sr Associate, in our Product & Transformation team, you will work with colleagues across JPMorgan Chase developing cutting-edge products and systems to serve our employees supporting Chase Finance & Business Management.
Job Responsibilities :
* Apply critical thinking skills and perform advanced analytics with the goal of solving complex and multi-faceted business problems.
* Generate deep insights through the analysis of data and understanding of business processes and turn them into actionable recommendations.
* Contribute to the full modeling lifecycle, including defining the objective and key decision variables, choosing appropriate methodologies, performing advanced quantitative and statistical analysis of large datasets, and communicating results.
* Develop presentations to summarize and communicate key messages to senior management, sponsors and colleagues.
* Become a subject matter expert and trusted advisor in the statistical, optimization, or Artificial Intelligence modeling discipline.
* Contribute to the continuous learning mindset of the organization by bringing in new ideas and perspectives that stretch the thinking of the group.
Required qualifications, capabilities, and skills :
* 2+ years of related experience.
* Advanced degree in Data Science, Computer Science, Operations Research, Mathematics, Statistics, Engineering or equivalent quantitative field.
* Experience in developing Artificial Intelligence, optimization, and/or statistical models to solve real world problems (e.g.
Classification, Regression, Recommender Systems, Natural Language Processing, or Neural Language Modeling).
* Proficiency in SQL and at least one programming language is required (e.g.
Python).
* Strong analytical, interpretive, and problem-solving skills, with demonstrated ability of thinking outside the box.
* Outstanding written and oral communication skills to present analytical findings and exercise influence among key project stakeholders.
Preferred qualifications, capabilities, and skills :
* Ph.D.
in Data Science, Artificial Intelligence, or Computer Science.
Please note: Relocation is not offered and/or supported for this role.
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.
We...
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Type: Permanent Location: New York, US-NY
Salary / Rate: Not Specified
Posted: 2026-08-22 12:28:45
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Contribute to innovative experience design, blending user needs with business goals in the dynamic environment of financial services.
As an Experience Design Senior Associate on the Credit Products team, you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles.
Collaborating with cross-functional teams, create innovative, inclusive, and accessible solutions that cater to a diverse range of users.
As a core contributor, align user needs with business goals.
Your strong understanding of the financial services industry and JPMC's IT systems will contribute to the continuous improvement of our offerings, navigating complex problems and driving strategic thinking.
Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our customers.
TheCredit Productsteam sits withinCardand is made up of designers, content designers, and researchers who are passionate about great design and our customers.
We createend-to-end journeysfor card products and features, includingChase Pay Over Time,My Chase Loan,Balance Transfers,Credit Line Increases,Credit Line Exchanges, Pricing and more.
Job responsibilities
* Design and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practices
* Apply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and overall user satisfaction
* Conduct data-driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision-making
* Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of users
* Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings
* Assist in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking
* Develop reusable frameworks and playbooksacross Credit Products and the broader ecosystem to accelerate speed-to-market and enable consistency at scale.
* Build strong relationships with cross-functional partners (Product, Strategy, Tech, etc.) and proactively identify opportunities to collaborate, incorporating diverse perspectives to elevate project outcomes and strengthen trust.
* Communicate design decisions clearly to stakeholders by articulating rationale, tradeoffs, and user impact to build alignment and drive buy-in.
Required qualifications, capabilities, and skills
* 3+ years in a user experience design or equivalent role dedi...
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Type: Permanent Location: Plano, US-TX
Salary / Rate: Not Specified
Posted: 2026-08-22 12:28:45
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At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood.
We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.
As a Relationship Banker in a Chase Branch, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined with friendly and attentive service.
You will take a lead role in acquiring, managing, and retaining meaningful relationships with clients, using your financial knowledge to offer thoughtful solutions to help address their financial needs and make their lives easier, contributing to the success of the branch.
Job responsibilities
* Put clients first and exceed their expectations - deliver attentive and friendly service, creating a welcoming environment.
* Manage assigned clients and proactively meet with them, both in person and over the phone, to build lasting relationships, understand financial needs, and tailor product and service recommendations.
* Engage in clear, polite, consultative communication to understand and help clients, building trust - ask questions and listen to understand, anticipate their needs.
* Educate and connect clients to technology solutions such as leveraging the Chase Mobile App, Chase.com, and ATMs to help them with their banking needs whenever, wherever, and however they want.
* Learn products, services, and procedures quickly and accurately to effectively consult with clients about banking solutions, as well as collaborate with and connect them to our team of experts to help with specialized financial needs.
* Adhere to policies, procedures, and regulatory banking requirements.
Required qualifications, capabilities, and skills
* 1+ year of sales experience in Retail Banking, Financial Services, or other related industries with proven success in establishing new clients, deepening relationships, and delivering results.
* Ability to create memorable experiences for our clients - elevate the client experience.
* Excellent communication skills, both in person and over the phone, with proven ability to tailor features and benefits of products and services to clients with differing needs.
* Ability to quickly and effectively resolve client issues with attention to detail - providing consistent client experience.
* Operate within established risk parameters/tolerances and meet internal/external risk and compliance obligations, including completion of required training.
* High school degree, GED, or foreign equivalent.
* The Securities Industry Essential (SIE) exam, FINRA Series 6, state registration (including 63 if required), and Life licenses are minimum requirements.
All unlicensed applicants must obtain their licenses through JPMC's licensing program within 180 days of hire, study materials and ...
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Type: Permanent Location: Johnston, US-IA
Salary / Rate: Not Specified
Posted: 2026-08-22 12:28:44
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If you are a software engineering leader ready to drive technical excellence and deliver secure, scalable platform solutions, we've got an opportunity for you.
As a Director of Software Engineering at JPMorganChase within Infrastructure Platforms, you will lead a team responsible for engineering and delivering secure Linux operating system platforms used across a global enterprise environment.
You will combine deep technical expertise, people leadership, and stakeholder engagement to drive the design, automation, security, and operational excellence of enterprise-scale platform engineering capabilities.
You will serve as a key decision maker for your technology domain, influencing engineering strategy, security posture, and platform reliability while delivering solutions that support critical business operations.
Job Responsibilities
* Lead a team of engineers responsible for the design, development, deployment, and continuous improvement of enterprise Linux operating system platforms and services.
* Establish technical direction and engineering standards for secure operating system image development, lifecycle management, and platform automation.
* Drive the adoption of modern software engineering practices including CI/CD, infrastructure automation, testing, observability, and operational resilience.
* Partner with cybersecurity, infrastructure, and application teams to implement secure-by-design platform capabilities and ensure alignment to enterprise security standards.
* Own engineering roadmaps, delivery priorities, and platform modernization initiatives within your technology domain.
* Lead the development of automated solutions for image creation, validation, release management, configuration management, and operational controls.
* Evaluate and communicate the impact of operating system and security baseline changes across business applications, infrastructure services, and partner integrations.
* Establish governance, controls, and measurable outcomes related to software quality, reliability, maintainability, and operational performance.
* Drive software supply chain security practices including artifact integrity, automated validation, vulnerability management, traceability, and release governance.
* Collaborate with senior technology and business stakeholders to influence strategy, prioritize investments, and deliver scalable platform solutions.
* Develop and mentor engineering talent while fostering a culture of innovation, accountability, continuous improvement, and technical excellence.
Required Qualifications, Capabilities, and Skills
* Formal training or certification on software engineering concepts and 10+ years of applied experience.
* Experience leading engineering teams responsible for designing, building, and supporting large-scale platform or infrastructure services.
* Deep expertise in Linux and UNIX operating systems, including Red Hat Enterprise ...
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Type: Permanent Location: Columbus, US-OH
Salary / Rate: Not Specified
Posted: 2026-08-22 12:28:43
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Help improve the experiences customers rely on every day by identifying what matters most and turning insights into action.
In this role, you will set the direction for customer experience improvements across card and connected commerce and drive measurable outcomes.
As an executive director cx strategy insights in Card and connected commerce , you lead the enterprise customer experience agenda by identifying the highest-impact pain points, translating insights into strategic priorities, and driving cross-functional initiatives that improve outcomes.
You serve as a connector across product, marketing, operations, digital, analytics, technology, and risk and controls to ensure investments are prioritized, governed, and measured consistently.
You build strong operating rhythms and measurement to improve customer experience at scale.
Job Responsibilities:
* Set the enterprise card customer experience strategy and multi-year roadmap, including outcomes, sequencing, and execution plan for priority improvements.
* Identify and quantify customer pain points using voice of customer, net promoter score, complaints, journey analytics, behavioral data, operational metrics, and business indicators.
* Translate insights into prioritized actions, including measurable key performance indicators, customer outcome targets, and value cases.
* Drive alignment and execution by convening forums across product, digital, marketing, operations and servicing, contact centers, data and analytics, technology, and risk and controls.
* Lead strategic customer experience initiatives by partnering with product teams to define solution strategies and providing governance to drive accountability and timely delivery.
* Build enterprise measurement by developing scorecards, leading indicators, and dashboards, and driving course-correction based on results.
* Influence senior leaders through executive storytelling, producing decision-ready materials and facilitating discussions to drive decisions and accountability.
* Build and lead high-performing teams and scalable operating routines that institutionalize customer-centric decision-making.
Required qualifications, capabilities, and skills:
* Ten or more years of relevant experience in product strategy within a dynamic, fast-paced environment.
* Extensive experience in customer experience strategy, product strategy, management consulting, or enterprise transformation in large, complex organizations.
* Proven ability to build alignment and drive measurable outcomes in highly matrixed environments without direct authority.
* Demonstrated analytical rigor synthesizing voice of customer, journey metrics, operational performance, and business results into prioritized decisions.
* Expertise in governance, prioritization, and operating model design, including scalable planning processes, decision frameworks, and accountability routines.
* Exceptional executive com...
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Type: Permanent Location: New York, US-NY
Salary / Rate: Not Specified
Posted: 2026-08-22 12:28:43
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You have a passion for taking care of our customers and employees and making them feel welcomed and valued by building lasting relationships, doing the right thing, exceeding expectations and having a strong commitment to diversity and inclusion.
Here at Chase, you will have the opportunity to help people experience our Customer Promise -- helping people make the most of their money so they can make the most of their lives by providing education and advice tailored to suit their financial needs.
As a Private Client Banker in Branch Banking, you are the main point of contact for a select group of Chase's affluent clients as well as other customers in the Branch.
You will manage their complete banking relationship across the company, utilizing a proactive and disciplined approach to generate growth in their balances.
You will help acquire new clients by actively soliciting referrals and developing internal and external sources.
Job responsibilities
* Shares the value of Chase Private Client with clients that may be eligible
* Actively manages their banking relationship through an advice-based approach, ensuring each client receives the best products and services for their needs
* Partners with Specialists (Private Client Advisors, Mortgage Bankers and Business Relationship Managers) to connect customers to experts who can help them with specialized financial needs
* Makes lives of clients more convenient by sharing and setting up self-service options to access their accounts 24 hours a day/ 7 days a week
* Adheres to policies, procedures, and regulatory banking requirements
Required qualifications, capabilities, and skills
* Demonstrated success using a value-added, relationship-oriented approach to acquire and deepen client relationships
* 1+ year Branch Banking Banker or equivalent experience in financial services, with verifiable success in new client acquisition, cultivating, and maintaining customer relationships and revenue generation
* Beginning Oct.
1, 2018, if you are not currently registered, the Securities Industry Essential (SIE) exam, FINRA Series 6/7, state registration (including 63 or 66 if required) and Life licenses are required - or must be successfully completed within 180 days of starting the role
* Compliance with Dodd Frank/Truth in Lending Act
*
* High school degree, GED, or foreign equivalent
* Adherence to policies, procedures, and regulatory banking requirements
* Ability to work branch hours, including weekends and some evenings
Preferred qualifications, capabilities, and skills
* Excellent communication skills
* College degree or military equivalent
* Experience cultivating relationships with affluent clients
* Strong team orientation with a commitment of long-term career with the firm
Dodd Frank/Truth in Lending Act
This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators.
As su...
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Type: Permanent Location: Youngstown, US-OH
Salary / Rate: Not Specified
Posted: 2026-08-22 12:28:42
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Step into a leadership role where you help customers get back on track while building a strong, supportive team.
You'll coach and motivate a front-line group of about 20 specialists to deliver clear, respectful, solutions-focused conversations.
If you thrive in a fast-paced environment, stay calm under pressure, and enjoy improving how work gets done, this role offers meaningful impact and growth.
As a Collections Supervisor on the Credit Card Collections team, you will lead and develop a front-line team supporting customers with past-due credit card accounts.
You'll coach to key behaviors and quality standards, manage performance, and remove barriers so your team can deliver consistent outcomes.
You'll handle escalations, partner with internal teams, and apply judgment to decisions guided by policy.
You'll also identify opportunities to improve processes, strengthen controls, and enhance the customer experience.
You'll create an inclusive environment where people feel supported, respected, and set up to succeed.
You'll use performance and quality insights to prioritize daily work, reinforce effective behaviors, and help your team deliver consistent, customer-focused results.
Job responsibilities
* Lead, coach, and develop a team of front-line collections specialists to meet quality and performance expectations
* Model effective customer conversations and reinforce key behaviors through regular coaching and feedback
* Manage performance, including goal-setting, reviews, and corrective action when needed
* Support hiring, onboarding, engagement, and retention of top talent
* Foster an inclusive team environment where all employees feel supported and respected
* Resolve complex and escalated employee and customer issues with professionalism and urgency
* Prioritize daily work, manage competing deadlines, and ensure consistent execution
* Partner with internal stakeholders to remove obstacles and improve end-to-end outcomes
* Analyze performance and quality data to identify trends, root causes, and improvement opportunities
* Recommend and implement process or workflow enhancements to improve efficiency and service
* Execute and support control initiatives and comply with applicable practices and procedures
Required qualifications, capabilities, and skills
* Two years of people management experience
* Experience in financial services or a related customer-facing environment
* Strong coaching, feedback, and performance management skills
* Demonstrated ability to handle escalations and resolve complex issues
* Strong written and verbal communication skills, including the ability to influence and build relationships
* Strong problem-solving and conflict resolution skills, with sound judgment guided by policy
* Ability to interpret and analyze performance data to inform decisions
* Proficiency with Windows operating systems and Microsoft Office tools
...
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Type: Permanent Location: Heathrow, US-FL
Salary / Rate: Not Specified
Posted: 2026-08-22 12:28:41
