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Step into the role of a Principal Architect at JPMorganChase and become a driving force behind the development and adoption of cutting-edge, cloud-based technologies.
As a Principal Architect at JPMorganChase within the Enterprise Technology team of Corporate Sector, you provide expertise to enhance and develop architecture platforms based on modern cloud-based technologies, as well as support the adoption of strategic global solutions.
Leverage your advanced architecture capabilities and collaborate with colleagues across the organization to drive best-in-class outcomes.
Job responsibilities
* Advises cross-functional teams on technology selection to achieve target state architecture and decisions on improvements to current technologies
* Defines architecture and design patterns for consistent, efficient implementation of Identity and Access Management services.
* Leads integration of IAM services into application architectures, ensuring alignment with enterprise standards.
* Develops high-level designs for select IAM services to guide implementation and maintain architectural integrity.
* Represents IAM Strategy and Architecture in architecture review processes.
* Contributes to the definition of strategic architecture initiatives ("big bets") for IAM.
* Ensures adherence to CTO and firm-wide technology policies and standards.
* Establishes and leads design authority practices within IAM Delivery with maturity.
* Collaborates with Product, Delivery, and IT Executive teams to drive architectural solutions.
* Maintains clear separation between architecture and delivery functions.
* Creates architecture artifacts to support effective communication with implementation teams.
* Delivers practical, actionable solutions focused on interfaces, interactions, and logical data models.
Required qualifications, capabilities, and skills
* Formal training or certification on software engineering concepts and 7+ years applied experience.
* Hands-on practical experience delivering system design, application development, testing, and operational stability
* Advanced knowledge of software architecture, application development, and technical processes with considerable in-depth knowledge in one or more technical disciplines (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)
* Proven track record in delivering practical, implementable architectures.
* Experience working with Product, Delivery, and IT Executive teams.
* Technical expertise in Java, .Net, Apache, Tomcat, WebSphere, Oracle, SQL Server, DB2, Windows, Unix, Linux, oAuth, OIDC, SAML, SCIM, AWS IAM, EntraID, PingFederate, ForgeRock, SailPoint.
* Domain knowledge in Identity Governance and Administration, Privileged Access Management, Authentication and Authorization standards and technologies.
* Ability to create architecture artifacts and high-level designs focused on interfaces, ...
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Type: Permanent Location: Chicago, US-IL
Salary / Rate: Not Specified
Posted: 2025-11-20 18:33:42
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Contribute to innovative experience design, blending user needs with business goals in the dynamic environment of financial services.
As a UX Designer, Senior Associate in J.P.
Morgan's Commercial & Investment Bank (CIB) - Embedded Finance & Services Design Team you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles.
Collaborating with cross-functional teams, create innovative, inclusive, and accessible solutions that cater to a diverse range of users.
As a core contributor, align user needs with business goals.
Your strong understanding of the financial services industry and JPMC's IT systems will contribute to the continuous improvement of our offerings, navigating complex problems and driving strategic thinking.
Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our customers.
Job responsibilities
* Design and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practices
* Apply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and overall user satisfaction
* Conduct data-driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision-making
* Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of users
* Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings
* Assist in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking
Required qualifications, capabilities, and skills
* 3+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and services
* Proven ability to create visually appealing and functional designs using industry-standard tools (e.g., Figma, Sketch, or Adobe Creative Suite)
* Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels
* Previous experience interpreting complex data and transforming it into actionable insights for informed decision-making
* Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences
* Strong communication and presentation skills, including articulating the rationale behind design decisions within the team and leadership.
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Type: Permanent Location: Chicago, US-IL
Salary / Rate: Not Specified
Posted: 2025-11-20 18:33:23
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At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood.
We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.
As a Relationship Banker in a Chase Branch, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined with friendly and attentive service.
You will take a lead role in acquiring, managing, and retaining meaningful relationships with clients, using your financial knowledge to offer thoughtful solutions to help address their financial needs and make their lives easier, contributing to the success of the branch.
Job responsibilities
* Put clients first and exceed their expectations - deliver attentive and friendly service, creating a welcoming environment.
* Manage assigned clients and proactively meet with them, both in person and over the phone, to build lasting relationships, understand financial needs, and tailor product and service recommendations.
* Engage in clear, polite, consultative communication to understand and help clients, building trust - ask questions and listen to understand, anticipate their needs.
* Educate and connect clients to technology solutions such as leveraging the Chase Mobile App, Chase.com, and ATMs to help them with their banking needs whenever, wherever, and however they want.
* Learn products, services, and procedures quickly and accurately to effectively consult with clients about banking solutions, as well as collaborate with and connect them to our team of experts to help with specialized financial needs.
* Adhere to policies, procedures, and regulatory banking requirements.
Required qualifications, capabilities, and skills
* 1+ year of sales experience in Retail Banking, Financial Services, or other related industries with proven success in establishing new clients, deepening relationships, and delivering results.
* Ability to create memorable experiences for our clients - elevate the client experience.
* Excellent communication skills, both in person and over the phone, with proven ability to tailor features and benefits of products and services to clients with differing needs.
* Ability to quickly and effectively resolve client issues with attention to detail - providing consistent client experience.
* Operate within established risk parameters/tolerances and meet internal/external risk and compliance obligations, including completion of required training.
* High school degree, GED, or foreign equivalent.
* The Securities Industry Essential (SIE) exam, FINRA Series 6, state registration (including 63 if required), and Life licenses are minimum requirements.
All unlicensed applicants must obtain their licenses through JPMC's licensing program within 180 days of hire, study materials an...
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Type: Permanent Location: Saint Augustine, US-FL
Salary / Rate: Not Specified
Posted: 2025-11-20 18:33:23
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Description
The Chief Data and Analytics Office (CDAO) is responsible for building enterprise-scale, cutting-edge platforms for Data Management & Analytics and AI/ML Operations that are used firm-wide by the JPMC workforce for Artificial Intelligence (including generative AI)/Machine Learning (AI/ML) development and Data Management.
As a Data Governance Product Manager-Vice President within our organization, you will take the lead in understanding, formulating and executing well designed, user friendly, product feature that apply Data governance frameworks, policies, and procedures.
Your role is crucial in ensuring the ethical and compliant application of AI & Data Management technologies across the firm.
You will be instrumental in integrating AI/ML & Data Management technology into the company's structure, adhering to sustainable best practices in compliance with JPMC technology, operational risk, and relevant regulations.
Collaborating with cross-functional teams such as Firmwide CDO, data scientists, engineers, design, legal, compliance, and business units, you will spearhead Data governance initiatives and ensure they align with regulatory requirements and industry best practices.
Additionally, you will manage the delivery of risk and control issues, action plans, control processes, and preparations for audits and regulatory examinations.
Job Responsibilities
* Design and implement comprehensive products that implement Data governance frameworks, policies, and procedures to ensure the ethical and responsible use of AI & Data management technologies across the organization.
* Ensure compliance with relevant Data regulations, standards, and guidelines, including GDPR, CCPA, and emerging regulations.
* Identify, assess, and mitigate risks associated with Data Management technologies, including data quality, data protection & privacy, bias, transparency, and accountability.
* Collaborate with cross-functional stakeholders such as Firmwide CDO, data scientists, designers, engineers, legal, compliance, and business units to integrate Data governance practices into the data development lifecycle, and also deliver firm wide control standards and procedures including adherence to controls in technology and cyber risk domains (application security, vulnerability management and data management )
* Establish monitoring and reporting mechanisms to track compliance with Data governance policies and identify areas for improvement.
* Present product/program updates, risk management and governance findings, and recommendations to senior leaders and stakeholders, ensuring transparency and accountability.
* Keep abreast of industry trends, regulatory changes, and emerging risks related to Data governance to proactively address potential threats.
Required qualifications, capabilities and skills
* 5+ years of experience in product management, technology governance, risk management, or compliance within regulated ind...
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Type: Permanent Location: New York, US-NY
Salary / Rate: Not Specified
Posted: 2025-11-20 18:33:13
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Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.
As a Senior Product Associate in Client 360 Coverage Product, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings.
Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.
Job responsibilities
* Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
* Considers and plans for upstream and downstream implications of new product features on the overall product experience
* Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
* Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
* Writes the requirements, epics, and user stories to support product development
* Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to our business and customers
* Builds a deep understanding for how JPMorgan engages our extensive client base, including go-to-market strategies, relationship management priorities, and business development.
* Drives customer-centric product development which translate business needs into tech / data requirements and user stories
* Partners with data scientists to derive business insights using data analytics (e.g.
Alteryx, Graph) and forward-looking AI/ML capabilities.
Required qualifications, capabilities, and skills
* 3+ years of experience or equivalent expertise in product management or a relevant domain area
* Proficient knowledge of the product development life cycle
* Experience in product life cycle activities including discovery and requirements definition
* Developing knowledge of data analytics and data literacy
* Strong understanding of sales processes and relationship management strategies
* Familiarity with CRM systems and sales tools.
* Proficient in Agile methodologies, with experience in managing Jira boards and facilitating sprint ceremonies.
* Proficiency in SQL and a strong understanding of AWS infrastructure
* Experience in product life cycle activities including discovery and requirements definition
* Excellent analytical, problem-solving, and decision-making skills.
* O...
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Type: Permanent Location: Jersey City, US-NJ
Salary / Rate: Not Specified
Posted: 2025-11-20 18:33:02
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Unlock your potential with us! Join a dynamic team in Commercial & Investment Banking, where every transaction shapes the financial landscape and drives business success.
Job Summary:
As a Loan Servicing Professional in Wholesale Lending Services, you will provide operational support on syndicated and bilateral loans for the largest and most sophisticated corporate loan transactions.
You will have direct contact with borrowers, lenders, and business partners, delivering excellence in the servicing experience with high levels of satisfaction.
Job Responsibilities:
* Provide deal origination and execution support to Asset Based Lending bank deal teams as the primary loan servicing contact for internal/external clients for issues and resolutions.
* Administer excellence in the customer experience for both internal and external customers
* Provide feedback to deal structuring team on operational market trends and any operational feasibility
* Read and interpret complex legal credit agreements and related documentation working with attorneys when applicable
* Perform quality control on new deals, restructures and amendments by thoroughly understanding the credit agreement verifying system set up accuracy
* Oversee loan activity (funding, re-pricings, payments) as instructed by the client in accordance with credit agreements
* Calculate and track complex interest and fee accruals at various rate levels across changing lender distributions
* Reconcile daily funding and payment activity to account for all daily cash transactions, initiate and reconcile automated funds movement, monitor and escalate past due principal, interest, & fees
Required qualifications, capabilities and skills:
* 5 or more years Commercial or Asset Based Lending experience
* 3 or more years of demonstrated Exceptional Customer Service experience
* Thorough understanding of Treasury Products
* Excellent Written/Verbal Communication skills
* Proven ability to collaborate with multiple stakeholders
* Strong Analytical Thinker who can identify connections between various pieces of data and systems while quickly articulating client impact
* Strong Organizational skills with ability to function efficiently in a high volume, fast-paced, deadline-oriented environment while maintaining service level agreements
* Proficient in Microsoft Office applications with strong Excel skills
* Highly motivated self-starter
* Knowledge of reading and interpreting syndicated or bilateral credit pre/post-close agreements
Preferred qualifications, capabilities, and skills
* Loan IQ experience.
* Bachelor's degree in business, in finance or accounting, with a preference for a data analytics minor for data processing roles.
Proficiency in tools like Excel Power Query, Alteryx, Python, and R is a plus.
* Ability to analyze collateral, assess eligibility, ensure loan accuracy, process Borrowing Base...
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Type: Permanent Location: Charlotte, US-NC
Salary / Rate: Not Specified
Posted: 2025-11-20 18:32:31
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Join our Team as a Senior Planner to help coordinate events in the Firms Client Center
As a Senior Planner in Amenity Services at JPMorgan Chase, you will oversee the coordination of logistics for meetings and events in the firm's Client Center.
Your role includes managing conference center planners to ensure service excellence and operational effectiveness, while maintaining global standards.
You will collaborate with partners in Technology as well as the broader Regional Management team to deliver an outstanding user experience.
Job Responsibilities
* Oversee meetings and events, collaborating with teams to exceed client expectations.
* Provide personalized customer service to all clients and employees.
* Address client challenges with effective solutions for a positive experience.
* Maintain a collaborative and team-oriented attitude and lead by example.
* Assist with staff coverage and daily projects.
* Participate in operations meetings and reviews, providing feedback and direction.
* Execute pre and post conference calls / meetings to manage details.
* Ensure optimal space usage to achieve goals.
* Conduct staff reviews and identify training needs.
* Cover reception desk functions, including calls and emails as needed.
* Master the EMS system for reservation and reporting.
Required qualifications, capabilities, and skills:
* 5+ years' experience in Luxury Hospitality Industry, Event Planning and Food & Beverage with high touch customer service, demonstrating a strong foundation in customer service and organizational skills
* Excellent interpersonal and communication skills, with the ability to engage with clients and employees professionally and warmly
* Ability to effectively manage client experiences and expectations using a high level of tact and diplomacy
* Highly organized with the ability to multitask and prioritize tasks effectively
* Proven experience in managing and developing a team, including conducting performance reviews and identifying training needs
* Working knowledge of audio-visual systems; Proficiency in Microsoft Office tools are essential, and
* Flexibility to thrive in a fast-paced and diverse environment
* Willingness to work flexible shifts to cover client center hours and locations
* Bachelor's degree required
Preferred qualifications, capabilities, and skills:
* knowledge of the EMS booking system
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.
Morgan and Chase brands.
Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including b...
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Type: Permanent Location: New York, US-NY
Salary / Rate: Not Specified
Posted: 2025-11-20 18:32:12
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We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible.
As a Lead Software Engineer - React Developer at JPMorgan Chase within the Commercial and Investment Banking - Digital Platform Service Team, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way.
As a core technical contributor, you are responsible for conducting critical technology solutions across multiple technical areas within various business functions in support of the firm's business objectives.
Job responsibilities
* Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
* Develops secure high-quality production code, and reviews and debugs code written by others
* Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems
* Leads evaluation sessions with external vendors, startups, and internal teams to drive outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information architecture
* Leads communities of practice across Software Engineering to drive awareness and use of new and leading-edge technologies
* Adds to team culture of diversity, opportunity, inclusion, and respect
Required qualifications, capabilities, and skills
* Formal training or certification on software engineering concepts and 5+ years applied experience
* Strong proficiency in React and its core principles including component based architecture using React JS, enhancing code quality with Typescript and solid understanding of JavaScript
* Hands-on practical experience delivering system design, application development, testing, and operational stability
* Understanding of modern JavaScript module formats, such as ESM.
* Exposure to micro-frontend architectures using Modular Federation or Native Federation
* Proficiency in automation and continuous delivery methods
* Proficient in all aspects of the Software Development Life Cycle
* Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security
* Demonstrated proficiency in software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)
* In-depth knowledge of the financial services industry and their IT systems
* Practical cloud native experience
Preferred qualifications, capabilities, and skills
* Good interpersonal skills for engaging with business stakeholders
* Familiarity with modern front-end technologies
* Experience with could technologi...
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Type: Permanent Location: Palo Alto, US-CA
Salary / Rate: Not Specified
Posted: 2025-11-20 18:32:11
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The Product, Experience & Technology Data and Analytics Senior Associate Data Scientist will play a key role in enhancing productivity and efficiency at Chase Bank.
By providing insightful analysis and actionable insights, you will help improve prioritization and planning, reduce bottlenecks, and eliminate waste.
Our focus is on raising operational standards and promoting collaboration across teams, using data-driven methods to guide investment decisions and align initiatives with business goals for maximum value.
As a Senior Associate Data Scientist within the Product, Experience & Technology Data and Analytics team, you will develop and execute actionable data science and analytical solutions in a consulting-style environment to drive efficiency across the product development life cycle at Chase.
You will play a crucial role in driving data-driven decision-making and optimizing our product development processes.
You will work closely with cross-functional teams to analyze complex data sets, develop predictive models, and provide actionable insights that enhance our product offerings and operational efficiency.
Job Responsibilities:
* Collaborate with product managers, engineers, and other stakeholders to understand business objectives and translate them into data-driven solutions.
* Analyze large and complex data sets to identify trends, patterns, and opportunities for improvement in the product development life cycle.
* Develop and implement predictive models and machine learning algorithms to forecast product performance and operational processes.
* Design and conduct experiments to test hypotheses and validate model outcomes, ensuring accuracy and reliability.
* Create and maintain dashboards and reports to visualize key metrics and insights, facilitating informed decision-making across teams.
* Stay up to date with industry trends, emerging technologies, and best practices in data science and analytics.
* Mentor data scientists and contribute to the development of a collaborative and innovative team environment.
Required qualifications, capabilities, and skills:
* Bachelor's degree in data science, Statistics, Computer Science, or a related field
* Ability to tackle unstructured problems; strong learning aptitude require
* Exceptional communication (written and verbal) and presentation skills - an ability to communicate effectively with diverse audiences across business and technology partners, including senior leadership
* Experience with data analytics and/or visualization techniques (e.g.
SQL, Python, Thoughtspot), as well as big data technologies (e.g.
Hadoop, Cassandra, AWS)
* Proven experience (3+ years) in data science, analytics, or a related role, within the financial services or technology industry.
* Expertise in machine learning techniques, statistical modeling, and data mining.
* Excellent problem-solving skills and the ability to work with complex data...
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Type: Permanent Location: Columbus, US-OH
Salary / Rate: Not Specified
Posted: 2025-11-20 18:32:11
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Join a team that encompasses a variety of Data and Analytics disciplines, from data governance, data strategy and partnerships, reporting, data science, and machine learning.
As a Co-Brand Data Owner Lead, within the Consumer and Community Bank Credit Card team, you will be critical in enabling the business to innovate through the strategic use of its data, while simultaneously ensuring that data is of good quality and well-protected and be responsible for coordinating Card's sourcing and use of data across different domains from digital, to rewards, operations, serves as a member of the Product leadership team.
Job Responsibilities:
* Define and execute a strategy for the development and delivery of product data to support strategic business objectives, business operations, advanced analytics, and metrics and reporting.
* Strong understanding of the data and its use within the business and across lines of business and functions, through collaborative partnerships with multiple stakeholders, including Product Owners, analytics leads, and business process owners and identify and prioritize the scope of critical data within their product, ensuring that the prioritized data is well-documented as to its meaning and purpose, and classified accordingly with metadata to enable its understanding and control and support the aligned Data and Analytics lead for their product to support projects such as analytics, machine learning and artificial intelligence.
* Direct the development of processes and procedures to identify, monitor, and mitigate data risks for data in the product, including risks related to data protection, data retention and destruction, data storage, data use, and data quality and direct the execution of tasks to comply with Firmwide policies, standards, and procedures related to the integrity and protection of data in the product
* Develop and maintain deep relationships with product data delivery partners and data consumers, including senior leaders in the Business, Technology, Analytics, Operations, Risk and Control functions across lines of business.
* Demonstrate governance by ensuring that workstreams and initiatives are tracked and actively managed, KPI's are agreed, measured and tracked, deliverables are properly prioritized and sequenced, risks are addressed and status measured, and deliveries are successful.
* Provide direct leadership, coaching, and career development guidance to a team of data professionals, fostering a high-performance culture and supporting individual growth through regular feedback, goal setting, and development planning.
* Oversee performance management for team members by setting clear expectations, monitoring progress against key milestones, and conducting regular reviews to ensure accountability, recognize achievements, and address development needs.
Required Qualifications, Capabilities, and Skills:
* Bachelor's degree required; 10+ years of industry experie...
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Type: Permanent Location: Wilmington, US-DE
Salary / Rate: Not Specified
Posted: 2025-11-20 18:32:10
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Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.
As a Senior Product Associate within the Debit Product team, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings.
Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.
In this capacity, you will be expected to drive strategic initiatives that align with business goals, ensuring that product enhancements are both market-relevant and operationally feasible.
You will also be responsible for synthesizing insights from diverse stakeholders to inform product roadmaps, while maintaining a strong focus on delivering measurable value to customers and the organization.
Your leadership will help foster a culture of innovation and excellence across the product lifecycle.
Job responsibilities
* Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
* Considers and plans for upstream and downstream implications of new product features on the overall product experience
* Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
* Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
* Writes the requirements, epics, and user stories to support product development
* Facilitates effective communication between stakeholders, technology teams, and business partners to ensure alignment and transparency throughout the product development process.
* Monitors industry trends and competitive landscape to proactively identify areas for product differentiation and growth.
* Drives continuous improvement by soliciting feedback, conducting post-launch reviews, and implementing lessons learned to enhance future product releases.
* Champions a customer-centric mindset by advocating for user needs and ensuring that product decisions are informed by data and real-world insights.
Required qualifications, capabilities, and skills
* 3+ years of experience or equivalent expertise in product management or a relevant domain area
* Proficient knowledge of the product development life cycle
* Experience in product life cycle activities including discovery and requirements definition
* Developing knowledge of data analytics and data literacy
* Demonstrates strong analytical and problem-solving skills to int...
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Type: Permanent Location: Atlanta, US-GA
Salary / Rate: Not Specified
Posted: 2025-11-20 18:32:09
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You have a passion for taking care of our customers and employees and making them feel welcomed and valued by building lasting relationships, doing the right thing, exceeding expectations and having a strong commitment to diversity and inclusion.
Here at Chase, you will have the opportunity to help people experience our Customer Promise -- helping people make the most of their money so they can make the most of their lives by providing education and advice tailored to suit their financial needs.
As a Private Client Banker in Branch Banking, you are the main point of contact for a select group of Chase's affluent clients as well as other customers in the Branch.
You will manage their complete banking relationship across the company, utilizing a proactive and disciplined approach to generate growth in their balances.
You will help acquire new clients by actively soliciting referrals and developing internal and external sources.
Job responsibilities
* Shares the value of Chase Private Client with clients that may be eligible
* Actively manages their banking relationship through an advice-based approach, ensuring each client receives the best products and services for their needs
* Partners with Specialists (Private Client Advisors, Mortgage Bankers and Business Relationship Managers) to connect customers to experts who can help them with specialized financial needs
* Makes lives of clients more convenient by sharing and setting up self-service options to access their accounts 24 hours a day/ 7 days a week
* Adheres to policies, procedures, and regulatory banking requirements
Required qualifications, capabilities, and skills
* Demonstrated success using a value-added, relationship-oriented approach to acquire and deepen client relationships
* 1+ year Branch Banking Banker or equivalent experience in financial services, with verifiable success in new client acquisition, cultivating, and maintaining customer relationships and revenue generation
* Beginning Oct.
1, 2018, if you are not currently registered, the Securities Industry Essential (SIE) exam, FINRA Series 6/7, state registration (including 63 or 66 if required) and Life licenses are required - or must be successfully completed within 180 days of starting the role
* Compliance with Dodd Frank/Truth in Lending Act
*
* High school degree, GED, or foreign equivalent
* Adherence to policies, procedures, and regulatory banking requirements
* Ability to work branch hours, including weekends and some evenings
Preferred qualifications, capabilities, and skills
* Excellent communication skills
* College degree or military equivalent
* Experience cultivating relationships with affluent clients
* Strong team orientation with a commitment of long-term career with the firm
Dodd Frank/Truth in Lending Act
This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators.
As su...
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Type: Permanent Location: Redmond, US-OR
Salary / Rate: Not Specified
Posted: 2025-11-20 18:32:08
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Join our team to protect the firm's employees and assets throughout North America.
The Alarm Monitoring Center (AMC) protects the firm's employees and assets throughout North America.
Join the team responsible for monitoring, researching, reviewing, and analyzing alarms and video, to ensure compliance with standard operating procedures in a timely manner.
Our team acts as the communication and situational awareness hub for the firm, operating 24x7x365.
As an Alarm Monitoring Specialist within the Global Security team, you will interact with employees at retail branches and corporate locations acting as the primary intake for security related incidents.
These cases are disseminated to other security professionals for further guidance.
Available schedules to include weekends and/or evenings.
Job Responsibilities:
* Respond in a timely manner to alarm signals to ensure the protection of lives and property
* Appropriately dispatch law enforcement, guards or service vendors when needed
* Accurately manage inbound calls and conduct initial triage and troubleshooting efforts as needed, either rectifying the issue or routing it to the appropriate resource
* Ensure all incidents are effectively escalated and managed at each location, including escalating sensitive or high-impact incidents to senior managers, and notifying relevant Security and Threat teams regarding incidents
* Place alarm systems on test when required
* Create service jobs correctly when necessary
* Ensure any false or problem incidents are reported to the necessary department for corrective action and resolution
* Ensure all SOPs are followed correctly
* Ensure critical alarm testing is carried out as scheduled and take ownership for any faults identified so they can be managed through to completion
* Have a positive involvement in out of hours staffing problems by being flexible to work overnights, weekends, holidays, and during crises as needed, contactable via email, text and telephone
* Accurately compose incident communications to inform security, operations, resiliency, and facility responders; deliver information in verbal or written updates via internal communication platforms
Required qualifications, capabilities, and skills:
* The ability to communicate clearly both orally and in written form across all staffing levels within the firm.
* Excellent problem-solving and troubleshooting skills.
* Ability to work independently and as part of a team.
* Familiarity with access control, video, and intrusion software and hardware.
* Strong understanding of security principles and methodologies.
* The aptitude to learn and the willingness to progress.
* A high standard of integrity and reliability.
* The ability to multi-task, to work under pressure and to think through a problem before making a decision.
* The ability to build and maintain effective working relationships with tea...
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Type: Permanent Location: Tempe, US-AZ
Salary / Rate: Not Specified
Posted: 2025-11-20 18:32:08
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At J.P.
Morgan Wealth Management, we have an enthusiasm for helping our clients, building relationships, and delivering extraordinary customer service while maintaining a strong commitment to diversity and inclusion.
As a Licensed Investment Professional in J.P.
Morgan Wealth Management, you will have the opportunity to demonstrate customer obsessed behaviors when assisting our internal and external clients with their brokerage accounts, to help them reach their financial goals and dreams.
Additionally, you will see first-hand how our capital markets are impacted by local and global events in this fast-moving, dynamic industry.
Job Responsibilities
* Assist clients and prospects with brokerage accounts and uncover investment needs with a focus on delivering an exceptional client experience over the telephone
* Discuss Individual Retirement Accounts, such as Traditional and Roth IRAs
* Create business efficiency by focusing on answering calls quickly, identifying client needs, initiating trades in the capital markets, and completing service-oriented transactions
* Document all client interactions and meeting all regulatory requirements around these activities
Required qualifications, capabilities, and skills
* Strong compliance record in prior position(s) and ability to hold a registration in all 50 states
* Ability to create and foster strong partnerships with business partners, working independently as well as in a team environment
* Capacity to manage multiple priorities in a fast-paced environment and be adaptive to change
* Ability to diagnose and resolve client inquiries and requests as well as identify opportunities to deepen client relationships
Preferred qualifications, capabilities, and skills
* Bachelor's degree preferred or equivalent experience
* 2 years of relevant financial services or brokerage experience
* Flexibility, self-motivation, coachability, and passionate for helping people
* Excellent communication and customer service skills, ability to display a high level of professionalism, and ability to adapt conversations to meet the needs of a diverse client base
Additional information
* Must be able to work onsite Monday through Friday from 8:30am - 5:00pm during training and/or licensing.
Following training, transition to a hybrid environment, where team members work in the office three days a week and work remote two days.
* Department is open the following hours: Monday-Friday 7 AM - 8 PM EST, Saturday 8 AM - 5 PM EST.
The working hours for this role will be assigned and may fall into any of the department operating hours.
Candidate may be required to work non-standard schedule (example: four 10 hour days vs.
five 8 hour days)
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Our mission is to create engaged, lif...
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Type: Permanent Location: Westerville, US-OH
Salary / Rate: Not Specified
Posted: 2025-11-20 18:32:07
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Join our Card Product Configuration & Support team as a Senior Associate, where you'll leverage Generative AI (GenAI) to transform and automate processes within our Credit Card business.
This role offers significant career growth and the opportunity to work on strategic, high-impact projects that drive efficiency and innovation.
We are seeking a highly skilled Senior Associate to join our Card Product Configuration & Support team.
This role is focused on developing and implementing Generative AI (GenAI) solutions-including Retrieval-Augmented Generation (RAG) and advanced model validation techniques-to enhance automation, decision-making processes, and reporting capabilities.
You will work on strategic projects that drive transformation and efficiency across our Credit Card business, leveraging GenAI to deliver innovative solutions.
Key Responsibilities
* Develop and implement GenAI solutions using Python to enhance automation and decision-making processes within the Card Product Configuration & Support team.
* Design, validate, and deploy Retrieval-Augmented Generation (RAG) solutions and knowledge base integrations, utilizing frameworks such as RAGAS for LLM model validation and performance monitoring.
* Work with state-of-the-art LLMs including GPT-4o, GPT-4.1, GPT-5, Claude (3.5, 3.7, 4), Llama, Mistral, Nova, BERT, and Transformer models.
* Collaborate with internal stakeholders to identify business needs and develop GenAI solutions that address client needs and drive transformation.
* Design and implement scalable and reliable data processing pipelines and deploy GenAI model inference services.
* Monitor and improve GenAI model performance through feedback, active learning, and advanced validation techniques (e.g., RAGAS).
* Integrate and work with AI Agents to automate workflows and enhance business processes.
* Collaborate with technology teams to deploy and scale GenAI models in production environments.
* Deliver written, visual, and oral presentations of GenAI findings to business and technical stakeholders.
* Stay updated on the latest advancements in GenAI, LLMs, and data science, and identify emerging techniques to drive ongoing enhancement.
* Ensure compliance with data privacy and security standards.
Required Qualifications, Capabilities, and Skills
* Master's degree in a relevant quantitative field and 4+ years of data analytics experience.
* Advanced Python programming skills with experience writing production-quality code.
* Strong knowledge of language models, prompt engineering, model fine-tuning, domain adaptation, and RAG architectures.
* Experience with GenAI frameworks and tools, including RAGAS for LLM validation and knowledge base integration.
* Hands-on experience with deep learning frameworks such as TensorFlow and PyTorch.
* Familiarity with modern analytics tools (e.g., Tableau, Alteryx, UiPath, PowerApps) and data query...
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Type: Permanent Location: Wilmington, US-DE
Salary / Rate: Not Specified
Posted: 2025-11-20 18:31:52
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Join Chase, where you will have the opportunity to make real innovative impacts to our customers and be part of an innovative and dynamic environment where every day brings new challenges and opportunities.
As a Transactions Specialist I within JPMorganChase, you will be responsible for processing transactions which can include moderately complex tasks.
You will be expected to adhere to established procedures and guidelines, while maintaining production targets with accuracy.
This position offers opportunities to develop skills in critical thinking and problem solving while working under limited direct supervision, in a high efficiency workplace.
Job responsibilities
* Process and clear transactions in accordance with established procedures, ensuring accuracy and efficiency.
* Respond to customer inquiries and requests, such as balance inquiries and account maintenance, providing a positive customer experience.
* Utilize automation technologies to optimize transaction processing and account servicing.
* Refer non-standard problems to supervisor or more senior role, adhering to the protocol for non-routine issues.
* Maintain up-to-date knowledge of applicable product definitions and operating procedures, including upstream and downstream process flows.
Required qualifications, capabilities, and skills
* Baseline knowledge or equivalent expertise in transaction management, with a focus on processing, clearing, servicing, researching, and settling transactions.
* Demonstrated ability to follow prescribed instructions and procedures, with minimal variance from guidelines and protocols.
* Developing proficiency in automation technologies, with the ability to apply these to support and implement transaction optimization initiatives.
* Developing proficiency in customer experience, with an understanding of how customers interact and perceive a brand or business throughout the entire customer journey.
* Basic skills in using data analytics to spot transaction trends and improve processes, and in using digital tools for transactions.
* High school diploma or GED required.
* Physical requirements: sitting up to 95% of the time, standing up to 10% of the time, lifting up to 5% of the time and up to 50 pounds, walking up to 10% of the time.
Preferred qualifications, capabilities, and skills
* Beginner-level ability to handle conflicts in transactions and use automation to make processes more efficient.
* Basic experience collaborating with cross-functional teams to ensure accurate transaction reporting and suggest new ideas for improvement.
Work Schedule
Monday, Tuesday, Friday and Saturday - 5:00 am - 3:30 pm.
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Our mission is to create engaged, lifelong relationships and put our customers at the ...
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Type: Permanent Location: Coppell, US-TX
Salary / Rate: Not Specified
Posted: 2025-11-20 18:31:33
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Join one of the world's most influential companies and leverage your skills in cybersecurity to have a real impact on the financial industry.
As a Lead Cybersecurity Architect at JPMorganChase within the Commercial & Investment Bank covering global Equities you are an integral part of a team that works to develop high-quality cybersecurity solutions for various software applications on modern cloud-based technologies.
As a core technical contributor, you are responsible for carrying out critical cybersecurity architecture solutions by identifying, creating, and communicating risk, mitigation options, and solutions across multiple technical areas within various business functions in support of project goals.
Job responsibilities
* Engages technical teams and business stakeholders to discuss and propose technical approaches to meet current and future cybersecurity needs
* Defines the technical target state of their cybersecurity product and drives achievement of the strategy
* Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall cybersecurity of software applications and systems
* Leads evaluation sessions with external vendors, startups, and internal teams to drive continuous improvement and assess cybersecurity design and technical credentials for use in existing systems and architecture
* Leads communities of practice to drive awareness and use of new and leading-edge cybersecurity technologies
* Adds to team culture of diversity, opportunity, inclusion, and respect
Required qualifications, capabilities, and skills
* Formal Training or certification with 5 years of experience with security Architecture .
* Hands-on practical experience delivering enterprise-level cybersecurity solutions and controls
* Experience in complex network architectures
* Experience of threat modeling techniques & frameworks
* Proficiency in automation and continuous delivery methods
* Proficiency in all aspects of the Software Development Life Cycle
* Advanced understanding of agile methodologies such as continuous integration and delivery, application resiliency, and security
* Demonstrated proficiency in software applications and technical processes within a technical discipline (e.g., public cloud, artificial intelligence, machine learning, mobile, etc.)
* In-depth knowledge of the financial services industry and their IT systems
* Practical cloud native experience
* Deep knowledge of one or more software and applications
* Ability to evaluate current and emerging technologies to recommend the best solutions for the future state architecture
* Experience effectively communicating with senior business leaders
Preferred qualifications, capabilities, and skills
* CISSP - Certified Information Systems Security Professional or equivalent
* AWS Certified Cloud Practitioner
#CTC
JPMorganChase, one of the oldest fin...
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Type: Permanent Location: Brooklyn, US-NY
Salary / Rate: Not Specified
Posted: 2025-11-20 18:31:16
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Are you a passionate leader to accelerate product development and improve the Chase customer experience through data?
As a Data Owner Senior Associate, within the Card Data Team, you will play a crucial role in delivering critical business initiatives and driving continuous improvement in data processes and be responsible for meticulously documenting and analyzing data flows across various systems, ensuring seamless integration and consistency.
Job Responsibilities:
* Accurately document data flows across various systems, ensuring clarity and comprehensiveness in the representation of data movement and transformation.
* Investigate and analyze different data attributes within multiple systems to understand and document their characteristics, usage, and impact on business processes.
* Track and map the relationships between data attributes and systems, identifying dependencies and interactions to optimize data integration.
* Develop and maintain data models that reflect the current and future state of data architecture, ensuring continuous improvement in data processes.
* Work closely with business analysts, IT teams, and other stakeholders to gather requirements and drive data process improvements.
* Work with key partners to drive an understanding of the data and its use within the business.
Provide subject matter expertise with respect to the content and use of data in the product and associated business area.
* Identify the scope of critical data within their product, ensuring that the prioritized data is well-documented as to its meaning and purpose, and classified accordingly with metadata to enable its understanding and control.
Required Qualifications, Capabilities, and Skills:
* Data engineering skills with proficiency in data extraction and modeling techniques.
* Experience with cloud platforms and data modeling tools.
* Proven ability to manage delivery across multiple workstreams.
* Exceptional communication skills, capable of articulating complex technical concepts to senior audiences.
Preferred Qualifications, Capabilities, and Skills:
* Subject matter expertise in data engineering and modeling.
* Experience in managing data-related tasks and projects.
* Strong analytical and problem-solving skills.
* Credit risk management experience is a plus.
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.
We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
Those in eligible roles may receive commission-based pay and/or discret...
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Type: Permanent Location: Plano, US-TX
Salary / Rate: Not Specified
Posted: 2025-11-20 18:30:24
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Transform the future of commerce by joining a team that leads the way in credit card processing technology.
As a Technical Implementation Manager, you'll be at the heart of integrating cutting-edge payment solutions for high-profile merchants.
Your expertise will drive seamless platform integrations, foster strong client relationships, and deliver innovative solutions across multiple business lines.
If you thrive in a fast-paced environment and want to make a real impact, this is your opportunity to shine.
Let's build the next generation of payment experiences together.
Job summary
As a Technical Implementation Manager in the Commerce Platform Integrations team, you guide clients through complex technical integrations and ensure their success with our proprietary platform.
You work closely with clients and internal partners, building strong relationships and delivering timely solutions.
Your role is essential in driving innovation and supporting the growth of our payments business.
Job responsibilities
* Lead integration testing by collaborating with clients to define scope, implement test plans, and execute transitions to production
* Manage incoming demand efficiently through effective queue management and time management
* Collaborate with Business Development, Product Solution Specialists, and Relationship Management to deliver innovative client solutions
* Lead recurring team meetings and training sessions to keep the team ahead of industry trends and best practices
* Identify and address service gaps to improve the testing experience and exceed team deliverables
* Oversee department procedures and processes, reporting and addressing gaps to enhance efficiency
* Provide clear updates and technical guidance to mid and senior management
* Foster a culture of collaboration, diversity, and inclusion within the team
* Promote change by driving improvements in service and process
* Take ownership of project outcomes and proactively manage escalations
* Build strong relationships with clients and internal partners to support seamless integrations
Required qualifications, capabilities, and skills
* Minimum 5 years of work experience, including 3 years in Operations or Technology within the credit card processing industry
* Expertise in modern authentication protocols, including OAuth2.0 and mTLS
* Ability to interpret technical specifications and APIs for proprietary platforms
* Experience with REST-based APIs and Open API Specifications
* Familiarity with AI/LLM and data tools such as Tableau, Splunk, Datadog, and AWS
* Detail-oriented problem solver with strong de-escalation skills
* Confident communicator able to provide clear updates to mid and senior management
* Ability to thrive in a fast-paced, deadline-driven environment
Preferred qualifications, capabilities, and skills
* Bachelor's degree strongly preferred; robust work experience cons...
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Type: Permanent Location: Tampa, US-FL
Salary / Rate: Not Specified
Posted: 2025-11-20 18:30:15
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If you are excited about shaping the future of technology and driving significant business impact in financial services, we are looking for people just like you.
Join our team and help us develop game-changing, high-quality solutions.
As a Senior Lead Architect at JPMorgan Chase within the Consumer Community Banking Technology, you are an integral part of a team that works to develop high-quality architecture solutions for various software applications and platforms products.
You drive significant business impact and help shape the target state architecture through your capabilities in multiple architecture domains.
Job responsibilities
* Represents a product family of technical governance bodies
* Provides feedback and proposes improvements to architecture governance practices
* Guides evaluation of current technology and leads evaluation of new technologies using existing standards and frameworks
* Regularly provides technical guidance and direction to support the business and its technical teams, contractors, and vendors
* Develops secure and high-quality production code, and reviews and debugs code written by others
* Drives decisions that influence product design, application functionality, and technical operations and processes
* Serves as a function-wide subject matter expert in one or more areas of focus
* Actively contributes to the engineering community as an advocate of firmwide frameworks, tools, and practices of the Software Development Life Cycle
* Influences peers and project decision-makers to consider the use and application of leading-edge technologies
* Adds to team culture of diversity, opportunity, inclusion, and respect
Required qualifications, capabilities, and skills
* Formal training or certification on software engineering concepts and 5+ years applied experience
* Advanced knowledge of Debit/Credit Card Payment processing systems and Card Lifecycle management systems is a plus.
* Hands-on practical experience delivering system design, application development, testing, and operational stability
* Advanced in one or more programming language(s), applications, and architecture
* Advanced knowledge of software architecture, applications, and technical processes with considerable in-depth knowledge in one or more technical disciplines (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)
* Ability to tackle design and functionality problems independently with little to no oversight
* Practical cloud native experience
* Ability to evaluate current and emerging technologies to select or recommend the best solutions for the future state architecture
Preferred qualifications, capabilities, and skills
* Experience in the payment card industry, specifically within acquiring, network or issuer segments of the value chain
* Issuer-side experience strongly preferred as it aligns with Chase's core business
*...
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Type: Permanent Location: Westerville, US-OH
Salary / Rate: Not Specified
Posted: 2025-11-20 18:29:59
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This role demands a strategic communicator who can design and implement effective communication strategies, then bring them to life through clear, impactful writing and follow-through to execution, with impeccable detail.
The ideal candidate will be adept at translating complex information into simple, relatable messages, and will thrive in a fast-paced environment managing multiple priorities and collaborating across diverse teams.
As a Communications Vice President within Human Resources, you are a master storyteller and strategic thinker, able to craft and execute communication plans that inspire, inform, and drive change.
You know how to turn complex ideas into clear, compelling messages and have a proven track record of rolling up your sleeves to deliver high-quality communications-whether as part of a strategic initiative or in response to an urgent, issue-related need.
Job Responsibilities
* Develop and deliver engaging, well-crafted communications that resonate with a global workforce of over 320,000 employees in 65 countries.
Use storytelling to connect employees to organizational goals, initiatives, and culture.
* Write and develop comprehensive communication strategies for Performance Development, HR Operations, Learning and support other HR communications as needed.
From strategy to execution across channels, ensure all communications are aligned with business objectives and regulatory requirements, and execute these plans with precision.
* Write, edit, and produce timely content for a variety of channels, including email, newsletters, banners, intranet, digital signage, etc.
Tailor messaging to different audiences while maintaining consistency and clarity.
* Partner with HR leaders, communication teams and stakeholders to ensure communications are coordinated, consistent, and reinforce the firm's brand and values.
* Serve as a trusted advisor to HR stakeholders, providing guidance on communication strategy, storytelling techniques, and best practices for key initiatives and change management.
* Flexible and hands-on mindset to create and distribute firmwide and targeted communications spanning a range of topics, including pay and time, global mobility, and ad-hoc or issue-related messages.
Required Qualifications, Capabilities and Skills:
* 7+ years of experience in communications, with a focus on HR-related communications preferred.
* BA/BS in Communications, Business, Marketing, Journalism, or a related field preferred.
* Proven success in developing enterprise-level messages, providing communications counsel to a range of stakeholders executing effective communication plans.
* Exceptional writing, editing, execution, and organizational skills.
* Self-motivated individual capable of managing multiple projects, stakeholders, and deadlines while delivering high-quality results.
* Ability to excel and flex in a fast-paced matrix environment, both as an individual contri...
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Type: Permanent Location: Jersey City, US-NJ
Salary / Rate: Not Specified
Posted: 2025-11-20 18:29:49
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Fully supporting our customers' success requires a commitment to support the community's success.
The Community Manager role within the Community and Business Development organization will report to the Divisional Community & Business Development Manager in one of our five Consumer Banking Divisions.
This role will play a crucial role in supporting our commitment to our customers' success and the success of the community.
The broader team's focus is to grow One Chase business opportunities within underserved communities and across diverse segments.
The team will also create integrated, actionable financial health roadmaps to help our communities thrive.
As a Vice President - Community Manager in Consumer Bank, you will work in the field, develop a community outreach and engagement program, and collaborate with various teams within Chase to ensure your local community benefits from the full suite of resources we have to offer.
You will be responsible for growing One Chase business opportunities within underserved communities and diverse segments, creating integrated and actionable financial health roadmaps, and building relationships to ensure financial education and product solutions are accessible to all within your assigned community.
Job responsibilities
* Develop a community outreach and engagement program that builds community relationships with proven ability to make business development calls (70% external, 30% internal)
* Leverage national community playbook (i.e., activation plan) to engage the community in a meaningful way, and complimenting the curriculum with local programing and events to host in branches
* Build and manage the community engagement calendar, facilitate (and/or co-facilitate) regular financial health workshops, Chase Chats and community events in the branch
* Own execution of the events end to end from event outreach, in-branch awareness, customer and community enrollment
* Report results based on event surveys to inform national community teams on opportunities for improvement
* Partner with Branch Managers, Bankers and OneChase Partners on customer engagement, referrals from events and adoption of financial product solutions, and with Global Philanthropy to ensure a collaborative approach to events
* Act as a Culture Carrier and steward of inclusion in the branches by supporting employee development and BRG partnership
Required qualifications, capabilities, and skills
* Proven leadership experience with ability to influence across the firm and in the community, plus heavily organized and with both strong event coordination and project management skills
* Ability to build strong relationships with clients, peers, partners and contacts
* Executive presence with strong presentation skills in small and large / public group settings
* Self-starter with a proactive approach, strong time management and prioritization skills and a passionate, authentic, and bold t...
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Type: Permanent Location: San Antonio, US-TX
Salary / Rate: Not Specified
Posted: 2025-11-20 18:29:39
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Join Consumer & Community Banking Customer Service Operations Design team, where you will explore and advance implementation of responsible AI principles and user experience insights to shape impactful solutions for our businesses to overall improve the customer service experience for our customers and employees.
As a Vice President of Experience Research in Machine Learning in Consumer & Community Banking Operations, you will play a pivotal role in shaping the user experience across our products and services.
Leveraging your deep expertise in research methods and user experience design, you will develop and execute research strategies to uncover valuable insights into the wants, needs, and abilities of our customers and end users.
Your work will inform effective product and service designs across the firm, applying advanced quantitative and qualitative methods to critically analyze the effectiveness of our designs as you collaborate with cross-disciplinary teams.
* Lead, design and execute research studies within a quad model, to discover ways of using AI/ML to optimize servicing operations.
* Partner with Data Analytics to understand feature adoption, design studies to uncover adoption barriers, and remedies.
* Design, and lead co-design workshops, championing the voice of the user and design iteration.
* Define and execute usability assessments, and manage dissemination of results and integration of findings in product road map.
* Foster collaboration between research, design and product team, including participating and presenting in product walls, mentoring, and cross-team initiatives.
* Mentor and guide junior researchers and designers, fostering a culture of continuous learning and knowledge sharing.
* Monitor industry trends and advancements in user experience research methodologies, incorporating innovative techniques to maintain a competitive edge.
Required Qualifications, Capabilities, and Skills
* 5+ years of experience or equivalent expertise in generative and evaluative user experience research, with experience in mixed methods approaches.
* Proven ability to conduct various research techniques, such as ethnography, surveys, interviews, and advanced data analysis, to derive actionable insights for user experience design.
* Demonstrated knowledge of advanced qualitative methods, with evidence of implementing findings that improved product or feature design.
* Experience collaborating with cross-functional teams, including UX designers, product managers, data science, data analytics to drive user-centric decision-making to deliver scalable outcomes.
Preferred Qualifications, Capabilities, And Skills
* Previous experience or knowledge in Servicing Operations
* Experience in regulated industry, banking preferred
* Demonstrated ability to craft and pivot discovery approach and delivery of outcomes given shifting circumstances
* Ability to multi-task across ...
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Type: Permanent Location: Brooklyn, US-NY
Salary / Rate: Not Specified
Posted: 2025-11-20 18:29:25
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Job Description
The J.P.
Morgan Wealth Management (USWM) business is focused on helping investors achieve their long-term financial goals and is comprised of the Chase Wealth Management business, J.P.
Morgan Advisors, Personal Advisors and Self-Directed - our digital investing platform.
The combined business has ~$600 billion in Assets Under Management and ~5,000 advisors located across 3,500 branches and 20 offices.
As a Senior Product Associate in Wealth Management Servicing, you contribute to the team by leveraging your expertise in product development to create innovative products that increases the productivity of our operations and advisors.
You will develop and refine the workstream's roadmap, develop business requirements, drive their execution, and support the products through its lifecycle in collaboration with a wide range of partners and stakeholders.
You will exhibit strong client focus, intellectual curiosity, creative problem-solving skills, strong communications acumen, and ability to prioritize and structure the work effectively to achieve a desired outcome within a specified time frame.
Motivated candidates with technology, design, research, or operations background are welcome to apply.
Job responsibilities
* Collaborate with a wide array of business, technology, marketing, legal, and compliance partners to continuously build, refine, and evolve the product roadmap
* Develop and maintain clear documentation of the scope, business requirements, use cases, workflows, wireframes, and other materials as needed to support UX research, design and development
* Critically evaluate information gathered from multiple sources and ensure consistency; determine cross impacts; distinguish user requests from the underlying user needs
* Analyze and synthesize key themes from product analytics, user experience research, competitive and market analysis, and company goals to drive product planning
* Facilitate QA execution in partnership with relevant Technology and peer Product teams
* Drive the UAT execution and Production validations to ensure the delivered solution ties back to the requirements
* Support the data driven approach to product development based on inputs such as web analytics, call center data, client feedback etc
* Support the escalations and provide subject matter expertise into Production issues and incidents resolution
* Team up and work closely with peer product groups on major business initiatives requiring complex, multi-faceted solutions
* Evangelize the US Wealth Management team's products and advance its vision and culture
Required qualifications, capabilities, and skills
* 3+ years of experience or equivalent expertise in product management or a relevant domain area
* Proficient knowledge of the product development life cycle
* Experience in product life cycle activities including discovery and requirements definition
* Developing knowledge o...
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Type: Permanent Location: Columbus, US-OH
Salary / Rate: Not Specified
Posted: 2025-11-20 18:29:12
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The NY East Region Senior Event team plans, creates and executes client event activities from concept through execution and evaluation for the NY & East Region of J.P.
Morgan's Private Bank.
Working in a dynamic environment you will play a key role in the event strategy for the market bringing creative ideas, event concept ideation, suggested venues and proposed content to the market with considerable thought to strategic execution.
As the Events Management Manager Vice President within the NY & East Region Private Bank Events you will interact with colleagues on the global events team and the larger marketing group, bankers and product partners, as well as senior management, ensuring a consistent and distinctive experience for clients which underscores our business strategies.
You will primarily focus on local/regional client events but will be involved in large events targeting a global client base.
In addition, you will work on multiple event projects simultaneously, ranging from large events, to intimate roundtable dinner discussions, both in-person and virtual experiences.
Job responsibilities
• Understand business objectives and develop an event strategy that supports business goals; point person for projects on cross line of business events leading nomination process for the Private Bank
• Conduct event management tasks from start to finish including maintaining event calendar and budgets, negotiation with vendors, invoice processing, production of event materials, and onsite staffing
• Create and execute high-touch events consistent with J.P.
Morgan Private Bank brand standards
• Manage vendor identification and management, including securing event venues, contract audio visual companies and other associated vendors as required to execute programs
• Manage data entry, leveraging our events management platform to track events, manage RSVPs pre-and-post event and ROI analysis
• Manage event email communications via our event management platform, including the invitation, reminders, and post-event communications
• Coordinate pre-event tasks such as briefing templates, production of name badges, place cards, menu cards, printed materials; seating assignments for events; packing and shipping of event supplies
• Manage event staff onsite which includes speaker management, coordination with vendors, registration desk management, distribution of materials, oversight of presentations/AV needs, etc.
• Coordinate post-event tasks such as final data management and event debrief documents
• Participate in weekly regional team meetings, budget calls, and multiple banker meetings providing event updates, where you will be positioned as the strategic event thought partner and expert
• Liaise with other J.P.
Morgan lines of business in order to leverage and consolidate ideas, shared resources and cross sell event opportunities; manage venue management in New York City Metro area venues and ability to keep a finger on ...
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Type: Permanent Location: New York, US-NY
Salary / Rate: Not Specified
Posted: 2025-11-20 18:28:56
