-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS220, T4, Band 7
Job-Specific Essential Duties and Responsibilities:
- Provide senior-level administration and operational support for ServiceNow ITSM and ITOM modules, ensuring platform stability, availability, and performance across the enterprise.
- Manage and maintain the Configuration Management Database (CMDB) as the authoritative source for configuration items, ensuring accurate data, reconciliation, and lifecycle management in accordance with agency processes.
- Configure and support workflows, integrations, user roles, access controls, and system enhancements within the ServiceNow platform to improve automation, standardization, and transparency of IT services.
- Support enterprise IT/OT service management operations, ensuring services meet agency requirements for reliability, scalability, and security.
- Perform troubleshooting, incident resolution, and root cause analysis for ServiceNow platform issues and IT service disruptions, documenting actions and outcomes in agency-approved systems.
- Support configuration, change, and release management processes, ensuring updates, enhancements, and fixes are properly tested, approved, documented, and deployed.
- Provide enterprise Software Asset Management (SAM) tool support and ongoing maintenance as required.
- Ensure compliance with agency and federal IT standards, policies, and directives, and support continuous service improvement initiatives.
Job-Specific Minimum Requirements:
- Senior-level experience administering and supporting ServiceNow ITSM and ITOM modules in an enterprise IT environment, including platform configuration, workflow management, user/role administration, and operational support.
- Demonstrated experience managing and maintaining an enterprise Configuration Management Database (CMDB), including configuration item lifecycle management, data accuracy, reconciliation, and governance in accordance with established IT service management processes.
- Experience supporting IT Service Management (ITSM) and IT Operations Management (ITOM) functions to ensure enterprise services meet reliability, scalability, and security requirements.
- Proven ability to support incident, problem, change, configuration, and release management processes, including troubleshooting, root cause analysis, documentation, and coordination across technical teams.
- Experience administering enterprise platforms in compliance with federal IT standards, policies, and directives, supporting auditability and operational transparency.
- Experience supporting enterprise monitoring, asset management, or software asset management (SAM) tools, including maintenance and operational support.
- Ability to document system configurations, operational procedures, and service management activities using government-approved systems and tools.
- Bachelor's degree in Information Technology, Computer Science, or a related discipline (or equ...
....Read more...
Type: Permanent Location: Davenport, US-IA
Salary / Rate: Not Specified
Posted: 2026-08-01 10:10:47
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS220, T4, Band 7
Job-Specific Essential Duties and Responsibilities:
- Provide senior-level administration and operational support for ServiceNow ITSM and ITOM modules, ensuring platform stability, availability, and performance across the enterprise.
- Manage and maintain the Configuration Management Database (CMDB) as the authoritative source for configuration items, ensuring accurate data, reconciliation, and lifecycle management in accordance with agency processes.
- Configure and support workflows, integrations, user roles, access controls, and system enhancements within the ServiceNow platform to improve automation, standardization, and transparency of IT services.
- Support enterprise IT/OT service management operations, ensuring services meet agency requirements for reliability, scalability, and security.
- Perform troubleshooting, incident resolution, and root cause analysis for ServiceNow platform issues and IT service disruptions, documenting actions and outcomes in agency-approved systems.
- Support configuration, change, and release management processes, ensuring updates, enhancements, and fixes are properly tested, approved, documented, and deployed.
- Provide enterprise Software Asset Management (SAM) tool support and ongoing maintenance as required.
- Ensure compliance with agency and federal IT standards, policies, and directives, and support continuous service improvement initiatives.
Job-Specific Minimum Requirements:
- Senior-level experience administering and supporting ServiceNow ITSM and ITOM modules in an enterprise IT environment, including platform configuration, workflow management, user/role administration, and operational support.
- Demonstrated experience managing and maintaining an enterprise Configuration Management Database (CMDB), including configuration item lifecycle management, data accuracy, reconciliation, and governance in accordance with established IT service management processes.
- Experience supporting IT Service Management (ITSM) and IT Operations Management (ITOM) functions to ensure enterprise services meet reliability, scalability, and security requirements.
- Proven ability to support incident, problem, change, configuration, and release management processes, including troubleshooting, root cause analysis, documentation, and coordination across technical teams.
- Experience administering enterprise platforms in compliance with federal IT standards, policies, and directives, supporting auditability and operational transparency.
- Experience supporting enterprise monitoring, asset management, or software asset management (SAM) tools, including maintenance and operational support.
- Ability to document system configurations, operational procedures, and service management activities using government-approved systems and tools.
- Bachelor's degree in Information Technology, Computer Science, or a related discipline (or equ...
....Read more...
Type: Permanent Location: Boise, US-ID
Salary / Rate: Not Specified
Posted: 2026-08-01 10:10:46
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS220, T4, Band 7
Job-Specific Essential Duties and Responsibilities:
- Provide senior-level administration and operational support for ServiceNow ITSM and ITOM modules, ensuring platform stability, availability, and performance across the enterprise.
- Manage and maintain the Configuration Management Database (CMDB) as the authoritative source for configuration items, ensuring accurate data, reconciliation, and lifecycle management in accordance with agency processes.
- Configure and support workflows, integrations, user roles, access controls, and system enhancements within the ServiceNow platform to improve automation, standardization, and transparency of IT services.
- Support enterprise IT/OT service management operations, ensuring services meet agency requirements for reliability, scalability, and security.
- Perform troubleshooting, incident resolution, and root cause analysis for ServiceNow platform issues and IT service disruptions, documenting actions and outcomes in agency-approved systems.
- Support configuration, change, and release management processes, ensuring updates, enhancements, and fixes are properly tested, approved, documented, and deployed.
- Provide enterprise Software Asset Management (SAM) tool support and ongoing maintenance as required.
- Ensure compliance with agency and federal IT standards, policies, and directives, and support continuous service improvement initiatives.
Job-Specific Minimum Requirements:
- Senior-level experience administering and supporting ServiceNow ITSM and ITOM modules in an enterprise IT environment, including platform configuration, workflow management, user/role administration, and operational support.
- Demonstrated experience managing and maintaining an enterprise Configuration Management Database (CMDB), including configuration item lifecycle management, data accuracy, reconciliation, and governance in accordance with established IT service management processes.
- Experience supporting IT Service Management (ITSM) and IT Operations Management (ITOM) functions to ensure enterprise services meet reliability, scalability, and security requirements.
- Proven ability to support incident, problem, change, configuration, and release management processes, including troubleshooting, root cause analysis, documentation, and coordination across technical teams.
- Experience administering enterprise platforms in compliance with federal IT standards, policies, and directives, supporting auditability and operational transparency.
- Experience supporting enterprise monitoring, asset management, or software asset management (SAM) tools, including maintenance and operational support.
- Ability to document system configurations, operational procedures, and service management activities using government-approved systems and tools.
- Bachelor's degree in Information Technology, Computer Science, or a related discipline (or equ...
....Read more...
Type: Permanent Location: Savannah, US-GA
Salary / Rate: Not Specified
Posted: 2026-08-01 10:10:45
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS220, T4, Band 7
Job-Specific Essential Duties and Responsibilities:
- Provide senior-level administration and operational support for ServiceNow ITSM and ITOM modules, ensuring platform stability, availability, and performance across the enterprise.
- Manage and maintain the Configuration Management Database (CMDB) as the authoritative source for configuration items, ensuring accurate data, reconciliation, and lifecycle management in accordance with agency processes.
- Configure and support workflows, integrations, user roles, access controls, and system enhancements within the ServiceNow platform to improve automation, standardization, and transparency of IT services.
- Support enterprise IT/OT service management operations, ensuring services meet agency requirements for reliability, scalability, and security.
- Perform troubleshooting, incident resolution, and root cause analysis for ServiceNow platform issues and IT service disruptions, documenting actions and outcomes in agency-approved systems.
- Support configuration, change, and release management processes, ensuring updates, enhancements, and fixes are properly tested, approved, documented, and deployed.
- Provide enterprise Software Asset Management (SAM) tool support and ongoing maintenance as required.
- Ensure compliance with agency and federal IT standards, policies, and directives, and support continuous service improvement initiatives.
Job-Specific Minimum Requirements:
- Senior-level experience administering and supporting ServiceNow ITSM and ITOM modules in an enterprise IT environment, including platform configuration, workflow management, user/role administration, and operational support.
- Demonstrated experience managing and maintaining an enterprise Configuration Management Database (CMDB), including configuration item lifecycle management, data accuracy, reconciliation, and governance in accordance with established IT service management processes.
- Experience supporting IT Service Management (ITSM) and IT Operations Management (ITOM) functions to ensure enterprise services meet reliability, scalability, and security requirements.
- Proven ability to support incident, problem, change, configuration, and release management processes, including troubleshooting, root cause analysis, documentation, and coordination across technical teams.
- Experience administering enterprise platforms in compliance with federal IT standards, policies, and directives, supporting auditability and operational transparency.
- Experience supporting enterprise monitoring, asset management, or software asset management (SAM) tools, including maintenance and operational support.
- Ability to document system configurations, operational procedures, and service management activities using government-approved systems and tools.
- Bachelor's degree in Information Technology, Computer Science, or a related discipline (or equ...
....Read more...
Type: Permanent Location: Atlanta, US-GA
Salary / Rate: Not Specified
Posted: 2026-08-01 10:10:45
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS220, T4, Band 7
Job-Specific Essential Duties and Responsibilities:
- Provide senior-level administration and operational support for ServiceNow ITSM and ITOM modules, ensuring platform stability, availability, and performance across the enterprise.
- Manage and maintain the Configuration Management Database (CMDB) as the authoritative source for configuration items, ensuring accurate data, reconciliation, and lifecycle management in accordance with agency processes.
- Configure and support workflows, integrations, user roles, access controls, and system enhancements within the ServiceNow platform to improve automation, standardization, and transparency of IT services.
- Support enterprise IT/OT service management operations, ensuring services meet agency requirements for reliability, scalability, and security.
- Perform troubleshooting, incident resolution, and root cause analysis for ServiceNow platform issues and IT service disruptions, documenting actions and outcomes in agency-approved systems.
- Support configuration, change, and release management processes, ensuring updates, enhancements, and fixes are properly tested, approved, documented, and deployed.
- Provide enterprise Software Asset Management (SAM) tool support and ongoing maintenance as required.
- Ensure compliance with agency and federal IT standards, policies, and directives, and support continuous service improvement initiatives.
Job-Specific Minimum Requirements:
- Senior-level experience administering and supporting ServiceNow ITSM and ITOM modules in an enterprise IT environment, including platform configuration, workflow management, user/role administration, and operational support.
- Demonstrated experience managing and maintaining an enterprise Configuration Management Database (CMDB), including configuration item lifecycle management, data accuracy, reconciliation, and governance in accordance with established IT service management processes.
- Experience supporting IT Service Management (ITSM) and IT Operations Management (ITOM) functions to ensure enterprise services meet reliability, scalability, and security requirements.
- Proven ability to support incident, problem, change, configuration, and release management processes, including troubleshooting, root cause analysis, documentation, and coordination across technical teams.
- Experience administering enterprise platforms in compliance with federal IT standards, policies, and directives, supporting auditability and operational transparency.
- Experience supporting enterprise monitoring, asset management, or software asset management (SAM) tools, including maintenance and operational support.
- Ability to document system configurations, operational procedures, and service management activities using government-approved systems and tools.
- Bachelor's degree in Information Technology, Computer Science, or a related discipline (or equ...
....Read more...
Type: Permanent Location: Idaho Falls, US-ID
Salary / Rate: Not Specified
Posted: 2026-08-01 10:10:44
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS220, T4, Band 7
Job-Specific Essential Duties and Responsibilities:
- Provide senior-level administration and operational support for ServiceNow ITSM and ITOM modules, ensuring platform stability, availability, and performance across the enterprise.
- Manage and maintain the Configuration Management Database (CMDB) as the authoritative source for configuration items, ensuring accurate data, reconciliation, and lifecycle management in accordance with agency processes.
- Configure and support workflows, integrations, user roles, access controls, and system enhancements within the ServiceNow platform to improve automation, standardization, and transparency of IT services.
- Support enterprise IT/OT service management operations, ensuring services meet agency requirements for reliability, scalability, and security.
- Perform troubleshooting, incident resolution, and root cause analysis for ServiceNow platform issues and IT service disruptions, documenting actions and outcomes in agency-approved systems.
- Support configuration, change, and release management processes, ensuring updates, enhancements, and fixes are properly tested, approved, documented, and deployed.
- Provide enterprise Software Asset Management (SAM) tool support and ongoing maintenance as required.
- Ensure compliance with agency and federal IT standards, policies, and directives, and support continuous service improvement initiatives.
Job-Specific Minimum Requirements:
- Senior-level experience administering and supporting ServiceNow ITSM and ITOM modules in an enterprise IT environment, including platform configuration, workflow management, user/role administration, and operational support.
- Demonstrated experience managing and maintaining an enterprise Configuration Management Database (CMDB), including configuration item lifecycle management, data accuracy, reconciliation, and governance in accordance with established IT service management processes.
- Experience supporting IT Service Management (ITSM) and IT Operations Management (ITOM) functions to ensure enterprise services meet reliability, scalability, and security requirements.
- Proven ability to support incident, problem, change, configuration, and release management processes, including troubleshooting, root cause analysis, documentation, and coordination across technical teams.
- Experience administering enterprise platforms in compliance with federal IT standards, policies, and directives, supporting auditability and operational transparency.
- Experience supporting enterprise monitoring, asset management, or software asset management (SAM) tools, including maintenance and operational support.
- Ability to document system configurations, operational procedures, and service management activities using government-approved systems and tools.
- Bachelor's degree in Information Technology, Computer Science, or a related discipline (or equ...
....Read more...
Type: Permanent Location: Chicago, US-IL
Salary / Rate: Not Specified
Posted: 2026-08-01 10:10:44
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS220, T4, Band 7
Job-Specific Essential Duties and Responsibilities:
- Provide senior-level administration and operational support for ServiceNow ITSM and ITOM modules, ensuring platform stability, availability, and performance across the enterprise.
- Manage and maintain the Configuration Management Database (CMDB) as the authoritative source for configuration items, ensuring accurate data, reconciliation, and lifecycle management in accordance with agency processes.
- Configure and support workflows, integrations, user roles, access controls, and system enhancements within the ServiceNow platform to improve automation, standardization, and transparency of IT services.
- Support enterprise IT/OT service management operations, ensuring services meet agency requirements for reliability, scalability, and security.
- Perform troubleshooting, incident resolution, and root cause analysis for ServiceNow platform issues and IT service disruptions, documenting actions and outcomes in agency-approved systems.
- Support configuration, change, and release management processes, ensuring updates, enhancements, and fixes are properly tested, approved, documented, and deployed.
- Provide enterprise Software Asset Management (SAM) tool support and ongoing maintenance as required.
- Ensure compliance with agency and federal IT standards, policies, and directives, and support continuous service improvement initiatives.
Job-Specific Minimum Requirements:
- Senior-level experience administering and supporting ServiceNow ITSM and ITOM modules in an enterprise IT environment, including platform configuration, workflow management, user/role administration, and operational support.
- Demonstrated experience managing and maintaining an enterprise Configuration Management Database (CMDB), including configuration item lifecycle management, data accuracy, reconciliation, and governance in accordance with established IT service management processes.
- Experience supporting IT Service Management (ITSM) and IT Operations Management (ITOM) functions to ensure enterprise services meet reliability, scalability, and security requirements.
- Proven ability to support incident, problem, change, configuration, and release management processes, including troubleshooting, root cause analysis, documentation, and coordination across technical teams.
- Experience administering enterprise platforms in compliance with federal IT standards, policies, and directives, supporting auditability and operational transparency.
- Experience supporting enterprise monitoring, asset management, or software asset management (SAM) tools, including maintenance and operational support.
- Ability to document system configurations, operational procedures, and service management activities using government-approved systems and tools.
- Bachelor's degree in Information Technology, Computer Science, or a related discipline (or equ...
....Read more...
Type: Permanent Location: Columbus, US-GA
Salary / Rate: Not Specified
Posted: 2026-08-01 10:10:43
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS220, T4, Band 7
Job-Specific Essential Duties and Responsibilities:
- Provide senior-level administration and operational support for ServiceNow ITSM and ITOM modules, ensuring platform stability, availability, and performance across the enterprise.
- Manage and maintain the Configuration Management Database (CMDB) as the authoritative source for configuration items, ensuring accurate data, reconciliation, and lifecycle management in accordance with agency processes.
- Configure and support workflows, integrations, user roles, access controls, and system enhancements within the ServiceNow platform to improve automation, standardization, and transparency of IT services.
- Support enterprise IT/OT service management operations, ensuring services meet agency requirements for reliability, scalability, and security.
- Perform troubleshooting, incident resolution, and root cause analysis for ServiceNow platform issues and IT service disruptions, documenting actions and outcomes in agency-approved systems.
- Support configuration, change, and release management processes, ensuring updates, enhancements, and fixes are properly tested, approved, documented, and deployed.
- Provide enterprise Software Asset Management (SAM) tool support and ongoing maintenance as required.
- Ensure compliance with agency and federal IT standards, policies, and directives, and support continuous service improvement initiatives.
Job-Specific Minimum Requirements:
- Senior-level experience administering and supporting ServiceNow ITSM and ITOM modules in an enterprise IT environment, including platform configuration, workflow management, user/role administration, and operational support.
- Demonstrated experience managing and maintaining an enterprise Configuration Management Database (CMDB), including configuration item lifecycle management, data accuracy, reconciliation, and governance in accordance with established IT service management processes.
- Experience supporting IT Service Management (ITSM) and IT Operations Management (ITOM) functions to ensure enterprise services meet reliability, scalability, and security requirements.
- Proven ability to support incident, problem, change, configuration, and release management processes, including troubleshooting, root cause analysis, documentation, and coordination across technical teams.
- Experience administering enterprise platforms in compliance with federal IT standards, policies, and directives, supporting auditability and operational transparency.
- Experience supporting enterprise monitoring, asset management, or software asset management (SAM) tools, including maintenance and operational support.
- Ability to document system configurations, operational procedures, and service management activities using government-approved systems and tools.
- Bachelor's degree in Information Technology, Computer Science, or a related discipline (or equ...
....Read more...
Type: Permanent Location: Dover, US-DE
Salary / Rate: Not Specified
Posted: 2026-08-01 10:10:42
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS220, T4, Band 7
Job-Specific Essential Duties and Responsibilities:
- Provide senior-level administration and operational support for ServiceNow ITSM and ITOM modules, ensuring platform stability, availability, and performance across the enterprise.
- Manage and maintain the Configuration Management Database (CMDB) as the authoritative source for configuration items, ensuring accurate data, reconciliation, and lifecycle management in accordance with agency processes.
- Configure and support workflows, integrations, user roles, access controls, and system enhancements within the ServiceNow platform to improve automation, standardization, and transparency of IT services.
- Support enterprise IT/OT service management operations, ensuring services meet agency requirements for reliability, scalability, and security.
- Perform troubleshooting, incident resolution, and root cause analysis for ServiceNow platform issues and IT service disruptions, documenting actions and outcomes in agency-approved systems.
- Support configuration, change, and release management processes, ensuring updates, enhancements, and fixes are properly tested, approved, documented, and deployed.
- Provide enterprise Software Asset Management (SAM) tool support and ongoing maintenance as required.
- Ensure compliance with agency and federal IT standards, policies, and directives, and support continuous service improvement initiatives.
Job-Specific Minimum Requirements:
- Senior-level experience administering and supporting ServiceNow ITSM and ITOM modules in an enterprise IT environment, including platform configuration, workflow management, user/role administration, and operational support.
- Demonstrated experience managing and maintaining an enterprise Configuration Management Database (CMDB), including configuration item lifecycle management, data accuracy, reconciliation, and governance in accordance with established IT service management processes.
- Experience supporting IT Service Management (ITSM) and IT Operations Management (ITOM) functions to ensure enterprise services meet reliability, scalability, and security requirements.
- Proven ability to support incident, problem, change, configuration, and release management processes, including troubleshooting, root cause analysis, documentation, and coordination across technical teams.
- Experience administering enterprise platforms in compliance with federal IT standards, policies, and directives, supporting auditability and operational transparency.
- Experience supporting enterprise monitoring, asset management, or software asset management (SAM) tools, including maintenance and operational support.
- Ability to document system configurations, operational procedures, and service management activities using government-approved systems and tools.
- Bachelor's degree in Information Technology, Computer Science, or a related discipline (or equ...
....Read more...
Type: Permanent Location: Wilmington, US-DE
Salary / Rate: Not Specified
Posted: 2026-08-01 10:10:42
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS220, T4, Band 7
Job-Specific Essential Duties and Responsibilities:
- Provide senior-level administration and operational support for ServiceNow ITSM and ITOM modules, ensuring platform stability, availability, and performance across the enterprise.
- Manage and maintain the Configuration Management Database (CMDB) as the authoritative source for configuration items, ensuring accurate data, reconciliation, and lifecycle management in accordance with agency processes.
- Configure and support workflows, integrations, user roles, access controls, and system enhancements within the ServiceNow platform to improve automation, standardization, and transparency of IT services.
- Support enterprise IT/OT service management operations, ensuring services meet agency requirements for reliability, scalability, and security.
- Perform troubleshooting, incident resolution, and root cause analysis for ServiceNow platform issues and IT service disruptions, documenting actions and outcomes in agency-approved systems.
- Support configuration, change, and release management processes, ensuring updates, enhancements, and fixes are properly tested, approved, documented, and deployed.
- Provide enterprise Software Asset Management (SAM) tool support and ongoing maintenance as required.
- Ensure compliance with agency and federal IT standards, policies, and directives, and support continuous service improvement initiatives.
Job-Specific Minimum Requirements:
- Senior-level experience administering and supporting ServiceNow ITSM and ITOM modules in an enterprise IT environment, including platform configuration, workflow management, user/role administration, and operational support.
- Demonstrated experience managing and maintaining an enterprise Configuration Management Database (CMDB), including configuration item lifecycle management, data accuracy, reconciliation, and governance in accordance with established IT service management processes.
- Experience supporting IT Service Management (ITSM) and IT Operations Management (ITOM) functions to ensure enterprise services meet reliability, scalability, and security requirements.
- Proven ability to support incident, problem, change, configuration, and release management processes, including troubleshooting, root cause analysis, documentation, and coordination across technical teams.
- Experience administering enterprise platforms in compliance with federal IT standards, policies, and directives, supporting auditability and operational transparency.
- Experience supporting enterprise monitoring, asset management, or software asset management (SAM) tools, including maintenance and operational support.
- Ability to document system configurations, operational procedures, and service management activities using government-approved systems and tools.
- Bachelor's degree in Information Technology, Computer Science, or a related discipline (or equ...
....Read more...
Type: Permanent Location: Miami, US-FL
Salary / Rate: Not Specified
Posted: 2026-08-01 10:10:41
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS220, T4, Band 7
Job-Specific Essential Duties and Responsibilities:
- Provide senior-level administration and operational support for ServiceNow ITSM and ITOM modules, ensuring platform stability, availability, and performance across the enterprise.
- Manage and maintain the Configuration Management Database (CMDB) as the authoritative source for configuration items, ensuring accurate data, reconciliation, and lifecycle management in accordance with agency processes.
- Configure and support workflows, integrations, user roles, access controls, and system enhancements within the ServiceNow platform to improve automation, standardization, and transparency of IT services.
- Support enterprise IT/OT service management operations, ensuring services meet agency requirements for reliability, scalability, and security.
- Perform troubleshooting, incident resolution, and root cause analysis for ServiceNow platform issues and IT service disruptions, documenting actions and outcomes in agency-approved systems.
- Support configuration, change, and release management processes, ensuring updates, enhancements, and fixes are properly tested, approved, documented, and deployed.
- Provide enterprise Software Asset Management (SAM) tool support and ongoing maintenance as required.
- Ensure compliance with agency and federal IT standards, policies, and directives, and support continuous service improvement initiatives.
Job-Specific Minimum Requirements:
- Senior-level experience administering and supporting ServiceNow ITSM and ITOM modules in an enterprise IT environment, including platform configuration, workflow management, user/role administration, and operational support.
- Demonstrated experience managing and maintaining an enterprise Configuration Management Database (CMDB), including configuration item lifecycle management, data accuracy, reconciliation, and governance in accordance with established IT service management processes.
- Experience supporting IT Service Management (ITSM) and IT Operations Management (ITOM) functions to ensure enterprise services meet reliability, scalability, and security requirements.
- Proven ability to support incident, problem, change, configuration, and release management processes, including troubleshooting, root cause analysis, documentation, and coordination across technical teams.
- Experience administering enterprise platforms in compliance with federal IT standards, policies, and directives, supporting auditability and operational transparency.
- Experience supporting enterprise monitoring, asset management, or software asset management (SAM) tools, including maintenance and operational support.
- Ability to document system configurations, operational procedures, and service management activities using government-approved systems and tools.
- Bachelor's degree in Information Technology, Computer Science, or a related discipline (or equ...
....Read more...
Type: Permanent Location: Jacksonville, US-FL
Salary / Rate: Not Specified
Posted: 2026-08-01 10:10:40
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS220, T4, Band 7
Job-Specific Essential Duties and Responsibilities:
- Provide senior-level administration and operational support for ServiceNow ITSM and ITOM modules, ensuring platform stability, availability, and performance across the enterprise.
- Manage and maintain the Configuration Management Database (CMDB) as the authoritative source for configuration items, ensuring accurate data, reconciliation, and lifecycle management in accordance with agency processes.
- Configure and support workflows, integrations, user roles, access controls, and system enhancements within the ServiceNow platform to improve automation, standardization, and transparency of IT services.
- Support enterprise IT/OT service management operations, ensuring services meet agency requirements for reliability, scalability, and security.
- Perform troubleshooting, incident resolution, and root cause analysis for ServiceNow platform issues and IT service disruptions, documenting actions and outcomes in agency-approved systems.
- Support configuration, change, and release management processes, ensuring updates, enhancements, and fixes are properly tested, approved, documented, and deployed.
- Provide enterprise Software Asset Management (SAM) tool support and ongoing maintenance as required.
- Ensure compliance with agency and federal IT standards, policies, and directives, and support continuous service improvement initiatives.
Job-Specific Minimum Requirements:
- Senior-level experience administering and supporting ServiceNow ITSM and ITOM modules in an enterprise IT environment, including platform configuration, workflow management, user/role administration, and operational support.
- Demonstrated experience managing and maintaining an enterprise Configuration Management Database (CMDB), including configuration item lifecycle management, data accuracy, reconciliation, and governance in accordance with established IT service management processes.
- Experience supporting IT Service Management (ITSM) and IT Operations Management (ITOM) functions to ensure enterprise services meet reliability, scalability, and security requirements.
- Proven ability to support incident, problem, change, configuration, and release management processes, including troubleshooting, root cause analysis, documentation, and coordination across technical teams.
- Experience administering enterprise platforms in compliance with federal IT standards, policies, and directives, supporting auditability and operational transparency.
- Experience supporting enterprise monitoring, asset management, or software asset management (SAM) tools, including maintenance and operational support.
- Ability to document system configurations, operational procedures, and service management activities using government-approved systems and tools.
- Bachelor's degree in Information Technology, Computer Science, or a related discipline (or equ...
....Read more...
Type: Permanent Location: Tampa, US-FL
Salary / Rate: Not Specified
Posted: 2026-08-01 10:10:40
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS220, T4, Band 7
Job-Specific Essential Duties and Responsibilities:
- Provide senior-level administration and operational support for ServiceNow ITSM and ITOM modules, ensuring platform stability, availability, and performance across the enterprise.
- Manage and maintain the Configuration Management Database (CMDB) as the authoritative source for configuration items, ensuring accurate data, reconciliation, and lifecycle management in accordance with agency processes.
- Configure and support workflows, integrations, user roles, access controls, and system enhancements within the ServiceNow platform to improve automation, standardization, and transparency of IT services.
- Support enterprise IT/OT service management operations, ensuring services meet agency requirements for reliability, scalability, and security.
- Perform troubleshooting, incident resolution, and root cause analysis for ServiceNow platform issues and IT service disruptions, documenting actions and outcomes in agency-approved systems.
- Support configuration, change, and release management processes, ensuring updates, enhancements, and fixes are properly tested, approved, documented, and deployed.
- Provide enterprise Software Asset Management (SAM) tool support and ongoing maintenance as required.
- Ensure compliance with agency and federal IT standards, policies, and directives, and support continuous service improvement initiatives.
Job-Specific Minimum Requirements:
- Senior-level experience administering and supporting ServiceNow ITSM and ITOM modules in an enterprise IT environment, including platform configuration, workflow management, user/role administration, and operational support.
- Demonstrated experience managing and maintaining an enterprise Configuration Management Database (CMDB), including configuration item lifecycle management, data accuracy, reconciliation, and governance in accordance with established IT service management processes.
- Experience supporting IT Service Management (ITSM) and IT Operations Management (ITOM) functions to ensure enterprise services meet reliability, scalability, and security requirements.
- Proven ability to support incident, problem, change, configuration, and release management processes, including troubleshooting, root cause analysis, documentation, and coordination across technical teams.
- Experience administering enterprise platforms in compliance with federal IT standards, policies, and directives, supporting auditability and operational transparency.
- Experience supporting enterprise monitoring, asset management, or software asset management (SAM) tools, including maintenance and operational support.
- Ability to document system configurations, operational procedures, and service management activities using government-approved systems and tools.
- Bachelor's degree in Information Technology, Computer Science, or a related discipline (or equ...
....Read more...
Type: Permanent Location: Sacramento, US-CA
Salary / Rate: Not Specified
Posted: 2026-08-01 10:10:39
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS220, T4, Band 7
Job-Specific Essential Duties and Responsibilities:
- Provide senior-level administration and operational support for ServiceNow ITSM and ITOM modules, ensuring platform stability, availability, and performance across the enterprise.
- Manage and maintain the Configuration Management Database (CMDB) as the authoritative source for configuration items, ensuring accurate data, reconciliation, and lifecycle management in accordance with agency processes.
- Configure and support workflows, integrations, user roles, access controls, and system enhancements within the ServiceNow platform to improve automation, standardization, and transparency of IT services.
- Support enterprise IT/OT service management operations, ensuring services meet agency requirements for reliability, scalability, and security.
- Perform troubleshooting, incident resolution, and root cause analysis for ServiceNow platform issues and IT service disruptions, documenting actions and outcomes in agency-approved systems.
- Support configuration, change, and release management processes, ensuring updates, enhancements, and fixes are properly tested, approved, documented, and deployed.
- Provide enterprise Software Asset Management (SAM) tool support and ongoing maintenance as required.
- Ensure compliance with agency and federal IT standards, policies, and directives, and support continuous service improvement initiatives.
Job-Specific Minimum Requirements:
- Senior-level experience administering and supporting ServiceNow ITSM and ITOM modules in an enterprise IT environment, including platform configuration, workflow management, user/role administration, and operational support.
- Demonstrated experience managing and maintaining an enterprise Configuration Management Database (CMDB), including configuration item lifecycle management, data accuracy, reconciliation, and governance in accordance with established IT service management processes.
- Experience supporting IT Service Management (ITSM) and IT Operations Management (ITOM) functions to ensure enterprise services meet reliability, scalability, and security requirements.
- Proven ability to support incident, problem, change, configuration, and release management processes, including troubleshooting, root cause analysis, documentation, and coordination across technical teams.
- Experience administering enterprise platforms in compliance with federal IT standards, policies, and directives, supporting auditability and operational transparency.
- Experience supporting enterprise monitoring, asset management, or software asset management (SAM) tools, including maintenance and operational support.
- Ability to document system configurations, operational procedures, and service management activities using government-approved systems and tools.
- Bachelor's degree in Information Technology, Computer Science, or a related discipline (or equ...
....Read more...
Type: Permanent Location: Tallahassee, US-FL
Salary / Rate: Not Specified
Posted: 2026-08-01 10:10:39
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS220, T4, Band 7
Job-Specific Essential Duties and Responsibilities:
- Provide senior-level administration and operational support for ServiceNow ITSM and ITOM modules, ensuring platform stability, availability, and performance across the enterprise.
- Manage and maintain the Configuration Management Database (CMDB) as the authoritative source for configuration items, ensuring accurate data, reconciliation, and lifecycle management in accordance with agency processes.
- Configure and support workflows, integrations, user roles, access controls, and system enhancements within the ServiceNow platform to improve automation, standardization, and transparency of IT services.
- Support enterprise IT/OT service management operations, ensuring services meet agency requirements for reliability, scalability, and security.
- Perform troubleshooting, incident resolution, and root cause analysis for ServiceNow platform issues and IT service disruptions, documenting actions and outcomes in agency-approved systems.
- Support configuration, change, and release management processes, ensuring updates, enhancements, and fixes are properly tested, approved, documented, and deployed.
- Provide enterprise Software Asset Management (SAM) tool support and ongoing maintenance as required.
- Ensure compliance with agency and federal IT standards, policies, and directives, and support continuous service improvement initiatives.
Job-Specific Minimum Requirements:
- Senior-level experience administering and supporting ServiceNow ITSM and ITOM modules in an enterprise IT environment, including platform configuration, workflow management, user/role administration, and operational support.
- Demonstrated experience managing and maintaining an enterprise Configuration Management Database (CMDB), including configuration item lifecycle management, data accuracy, reconciliation, and governance in accordance with established IT service management processes.
- Experience supporting IT Service Management (ITSM) and IT Operations Management (ITOM) functions to ensure enterprise services meet reliability, scalability, and security requirements.
- Proven ability to support incident, problem, change, configuration, and release management processes, including troubleshooting, root cause analysis, documentation, and coordination across technical teams.
- Experience administering enterprise platforms in compliance with federal IT standards, policies, and directives, supporting auditability and operational transparency.
- Experience supporting enterprise monitoring, asset management, or software asset management (SAM) tools, including maintenance and operational support.
- Ability to document system configurations, operational procedures, and service management activities using government-approved systems and tools.
- Bachelor's degree in Information Technology, Computer Science, or a related discipline (or equ...
....Read more...
Type: Permanent Location: Hartford, US-CT
Salary / Rate: Not Specified
Posted: 2026-08-01 10:10:38
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS220, T4, Band 7
Job-Specific Essential Duties and Responsibilities:
- Provide senior-level administration and operational support for ServiceNow ITSM and ITOM modules, ensuring platform stability, availability, and performance across the enterprise.
- Manage and maintain the Configuration Management Database (CMDB) as the authoritative source for configuration items, ensuring accurate data, reconciliation, and lifecycle management in accordance with agency processes.
- Configure and support workflows, integrations, user roles, access controls, and system enhancements within the ServiceNow platform to improve automation, standardization, and transparency of IT services.
- Support enterprise IT/OT service management operations, ensuring services meet agency requirements for reliability, scalability, and security.
- Perform troubleshooting, incident resolution, and root cause analysis for ServiceNow platform issues and IT service disruptions, documenting actions and outcomes in agency-approved systems.
- Support configuration, change, and release management processes, ensuring updates, enhancements, and fixes are properly tested, approved, documented, and deployed.
- Provide enterprise Software Asset Management (SAM) tool support and ongoing maintenance as required.
- Ensure compliance with agency and federal IT standards, policies, and directives, and support continuous service improvement initiatives.
Job-Specific Minimum Requirements:
- Senior-level experience administering and supporting ServiceNow ITSM and ITOM modules in an enterprise IT environment, including platform configuration, workflow management, user/role administration, and operational support.
- Demonstrated experience managing and maintaining an enterprise Configuration Management Database (CMDB), including configuration item lifecycle management, data accuracy, reconciliation, and governance in accordance with established IT service management processes.
- Experience supporting IT Service Management (ITSM) and IT Operations Management (ITOM) functions to ensure enterprise services meet reliability, scalability, and security requirements.
- Proven ability to support incident, problem, change, configuration, and release management processes, including troubleshooting, root cause analysis, documentation, and coordination across technical teams.
- Experience administering enterprise platforms in compliance with federal IT standards, policies, and directives, supporting auditability and operational transparency.
- Experience supporting enterprise monitoring, asset management, or software asset management (SAM) tools, including maintenance and operational support.
- Ability to document system configurations, operational procedures, and service management activities using government-approved systems and tools.
- Bachelor's degree in Information Technology, Computer Science, or a related discipline (or equ...
....Read more...
Type: Permanent Location: Colorado Springs, US-CO
Salary / Rate: Not Specified
Posted: 2026-08-01 10:10:37
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS220, T4, Band 7
Job-Specific Essential Duties and Responsibilities:
- Provide senior-level administration and operational support for ServiceNow ITSM and ITOM modules, ensuring platform stability, availability, and performance across the enterprise.
- Manage and maintain the Configuration Management Database (CMDB) as the authoritative source for configuration items, ensuring accurate data, reconciliation, and lifecycle management in accordance with agency processes.
- Configure and support workflows, integrations, user roles, access controls, and system enhancements within the ServiceNow platform to improve automation, standardization, and transparency of IT services.
- Support enterprise IT/OT service management operations, ensuring services meet agency requirements for reliability, scalability, and security.
- Perform troubleshooting, incident resolution, and root cause analysis for ServiceNow platform issues and IT service disruptions, documenting actions and outcomes in agency-approved systems.
- Support configuration, change, and release management processes, ensuring updates, enhancements, and fixes are properly tested, approved, documented, and deployed.
- Provide enterprise Software Asset Management (SAM) tool support and ongoing maintenance as required.
- Ensure compliance with agency and federal IT standards, policies, and directives, and support continuous service improvement initiatives.
Job-Specific Minimum Requirements:
- Senior-level experience administering and supporting ServiceNow ITSM and ITOM modules in an enterprise IT environment, including platform configuration, workflow management, user/role administration, and operational support.
- Demonstrated experience managing and maintaining an enterprise Configuration Management Database (CMDB), including configuration item lifecycle management, data accuracy, reconciliation, and governance in accordance with established IT service management processes.
- Experience supporting IT Service Management (ITSM) and IT Operations Management (ITOM) functions to ensure enterprise services meet reliability, scalability, and security requirements.
- Proven ability to support incident, problem, change, configuration, and release management processes, including troubleshooting, root cause analysis, documentation, and coordination across technical teams.
- Experience administering enterprise platforms in compliance with federal IT standards, policies, and directives, supporting auditability and operational transparency.
- Experience supporting enterprise monitoring, asset management, or software asset management (SAM) tools, including maintenance and operational support.
- Ability to document system configurations, operational procedures, and service management activities using government-approved systems and tools.
- Bachelor's degree in Information Technology, Computer Science, or a related discipline (or equ...
....Read more...
Type: Permanent Location: Bridgeport, US-CT
Salary / Rate: Not Specified
Posted: 2026-08-01 10:10:36
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS220, T4, Band 7
Job-Specific Essential Duties and Responsibilities:
- Provide senior-level administration and operational support for ServiceNow ITSM and ITOM modules, ensuring platform stability, availability, and performance across the enterprise.
- Manage and maintain the Configuration Management Database (CMDB) as the authoritative source for configuration items, ensuring accurate data, reconciliation, and lifecycle management in accordance with agency processes.
- Configure and support workflows, integrations, user roles, access controls, and system enhancements within the ServiceNow platform to improve automation, standardization, and transparency of IT services.
- Support enterprise IT/OT service management operations, ensuring services meet agency requirements for reliability, scalability, and security.
- Perform troubleshooting, incident resolution, and root cause analysis for ServiceNow platform issues and IT service disruptions, documenting actions and outcomes in agency-approved systems.
- Support configuration, change, and release management processes, ensuring updates, enhancements, and fixes are properly tested, approved, documented, and deployed.
- Provide enterprise Software Asset Management (SAM) tool support and ongoing maintenance as required.
- Ensure compliance with agency and federal IT standards, policies, and directives, and support continuous service improvement initiatives.
Job-Specific Minimum Requirements:
- Senior-level experience administering and supporting ServiceNow ITSM and ITOM modules in an enterprise IT environment, including platform configuration, workflow management, user/role administration, and operational support.
- Demonstrated experience managing and maintaining an enterprise Configuration Management Database (CMDB), including configuration item lifecycle management, data accuracy, reconciliation, and governance in accordance with established IT service management processes.
- Experience supporting IT Service Management (ITSM) and IT Operations Management (ITOM) functions to ensure enterprise services meet reliability, scalability, and security requirements.
- Proven ability to support incident, problem, change, configuration, and release management processes, including troubleshooting, root cause analysis, documentation, and coordination across technical teams.
- Experience administering enterprise platforms in compliance with federal IT standards, policies, and directives, supporting auditability and operational transparency.
- Experience supporting enterprise monitoring, asset management, or software asset management (SAM) tools, including maintenance and operational support.
- Ability to document system configurations, operational procedures, and service management activities using government-approved systems and tools.
- Bachelor's degree in Information Technology, Computer Science, or a related discipline (or equ...
....Read more...
Type: Permanent Location: Denver, US-CO
Salary / Rate: Not Specified
Posted: 2026-08-01 10:10:36
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS220, T4, Band 7
Job-Specific Essential Duties and Responsibilities:
- Provide senior-level administration and operational support for ServiceNow ITSM and ITOM modules, ensuring platform stability, availability, and performance across the enterprise.
- Manage and maintain the Configuration Management Database (CMDB) as the authoritative source for configuration items, ensuring accurate data, reconciliation, and lifecycle management in accordance with agency processes.
- Configure and support workflows, integrations, user roles, access controls, and system enhancements within the ServiceNow platform to improve automation, standardization, and transparency of IT services.
- Support enterprise IT/OT service management operations, ensuring services meet agency requirements for reliability, scalability, and security.
- Perform troubleshooting, incident resolution, and root cause analysis for ServiceNow platform issues and IT service disruptions, documenting actions and outcomes in agency-approved systems.
- Support configuration, change, and release management processes, ensuring updates, enhancements, and fixes are properly tested, approved, documented, and deployed.
- Provide enterprise Software Asset Management (SAM) tool support and ongoing maintenance as required.
- Ensure compliance with agency and federal IT standards, policies, and directives, and support continuous service improvement initiatives.
Job-Specific Minimum Requirements:
- Senior-level experience administering and supporting ServiceNow ITSM and ITOM modules in an enterprise IT environment, including platform configuration, workflow management, user/role administration, and operational support.
- Demonstrated experience managing and maintaining an enterprise Configuration Management Database (CMDB), including configuration item lifecycle management, data accuracy, reconciliation, and governance in accordance with established IT service management processes.
- Experience supporting IT Service Management (ITSM) and IT Operations Management (ITOM) functions to ensure enterprise services meet reliability, scalability, and security requirements.
- Proven ability to support incident, problem, change, configuration, and release management processes, including troubleshooting, root cause analysis, documentation, and coordination across technical teams.
- Experience administering enterprise platforms in compliance with federal IT standards, policies, and directives, supporting auditability and operational transparency.
- Experience supporting enterprise monitoring, asset management, or software asset management (SAM) tools, including maintenance and operational support.
- Ability to document system configurations, operational procedures, and service management activities using government-approved systems and tools.
- Bachelor's degree in Information Technology, Computer Science, or a related discipline (or equ...
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: Not Specified
Posted: 2026-08-01 10:10:35
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS220, T4, Band 7
Job-Specific Essential Duties and Responsibilities:
- Provide senior-level administration and operational support for ServiceNow ITSM and ITOM modules, ensuring platform stability, availability, and performance across the enterprise.
- Manage and maintain the Configuration Management Database (CMDB) as the authoritative source for configuration items, ensuring accurate data, reconciliation, and lifecycle management in accordance with agency processes.
- Configure and support workflows, integrations, user roles, access controls, and system enhancements within the ServiceNow platform to improve automation, standardization, and transparency of IT services.
- Support enterprise IT/OT service management operations, ensuring services meet agency requirements for reliability, scalability, and security.
- Perform troubleshooting, incident resolution, and root cause analysis for ServiceNow platform issues and IT service disruptions, documenting actions and outcomes in agency-approved systems.
- Support configuration, change, and release management processes, ensuring updates, enhancements, and fixes are properly tested, approved, documented, and deployed.
- Provide enterprise Software Asset Management (SAM) tool support and ongoing maintenance as required.
- Ensure compliance with agency and federal IT standards, policies, and directives, and support continuous service improvement initiatives.
Job-Specific Minimum Requirements:
- Senior-level experience administering and supporting ServiceNow ITSM and ITOM modules in an enterprise IT environment, including platform configuration, workflow management, user/role administration, and operational support.
- Demonstrated experience managing and maintaining an enterprise Configuration Management Database (CMDB), including configuration item lifecycle management, data accuracy, reconciliation, and governance in accordance with established IT service management processes.
- Experience supporting IT Service Management (ITSM) and IT Operations Management (ITOM) functions to ensure enterprise services meet reliability, scalability, and security requirements.
- Proven ability to support incident, problem, change, configuration, and release management processes, including troubleshooting, root cause analysis, documentation, and coordination across technical teams.
- Experience administering enterprise platforms in compliance with federal IT standards, policies, and directives, supporting auditability and operational transparency.
- Experience supporting enterprise monitoring, asset management, or software asset management (SAM) tools, including maintenance and operational support.
- Ability to document system configurations, operational procedures, and service management activities using government-approved systems and tools.
- Bachelor's degree in Information Technology, Computer Science, or a related discipline (or equ...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: Not Specified
Posted: 2026-08-01 10:10:35
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS220, T4, Band 7
Job-Specific Essential Duties and Responsibilities:
- Provide senior-level administration and operational support for ServiceNow ITSM and ITOM modules, ensuring platform stability, availability, and performance across the enterprise.
- Manage and maintain the Configuration Management Database (CMDB) as the authoritative source for configuration items, ensuring accurate data, reconciliation, and lifecycle management in accordance with agency processes.
- Configure and support workflows, integrations, user roles, access controls, and system enhancements within the ServiceNow platform to improve automation, standardization, and transparency of IT services.
- Support enterprise IT/OT service management operations, ensuring services meet agency requirements for reliability, scalability, and security.
- Perform troubleshooting, incident resolution, and root cause analysis for ServiceNow platform issues and IT service disruptions, documenting actions and outcomes in agency-approved systems.
- Support configuration, change, and release management processes, ensuring updates, enhancements, and fixes are properly tested, approved, documented, and deployed.
- Provide enterprise Software Asset Management (SAM) tool support and ongoing maintenance as required.
- Ensure compliance with agency and federal IT standards, policies, and directives, and support continuous service improvement initiatives.
Job-Specific Minimum Requirements:
- Senior-level experience administering and supporting ServiceNow ITSM and ITOM modules in an enterprise IT environment, including platform configuration, workflow management, user/role administration, and operational support.
- Demonstrated experience managing and maintaining an enterprise Configuration Management Database (CMDB), including configuration item lifecycle management, data accuracy, reconciliation, and governance in accordance with established IT service management processes.
- Experience supporting IT Service Management (ITSM) and IT Operations Management (ITOM) functions to ensure enterprise services meet reliability, scalability, and security requirements.
- Proven ability to support incident, problem, change, configuration, and release management processes, including troubleshooting, root cause analysis, documentation, and coordination across technical teams.
- Experience administering enterprise platforms in compliance with federal IT standards, policies, and directives, supporting auditability and operational transparency.
- Experience supporting enterprise monitoring, asset management, or software asset management (SAM) tools, including maintenance and operational support.
- Ability to document system configurations, operational procedures, and service management activities using government-approved systems and tools.
- Bachelor's degree in Information Technology, Computer Science, or a related discipline (or equ...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: Not Specified
Posted: 2026-08-01 10:10:34
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS220, T4, Band 7
Job-Specific Essential Duties and Responsibilities:
- Provide senior-level administration and operational support for ServiceNow ITSM and ITOM modules, ensuring platform stability, availability, and performance across the enterprise.
- Manage and maintain the Configuration Management Database (CMDB) as the authoritative source for configuration items, ensuring accurate data, reconciliation, and lifecycle management in accordance with agency processes.
- Configure and support workflows, integrations, user roles, access controls, and system enhancements within the ServiceNow platform to improve automation, standardization, and transparency of IT services.
- Support enterprise IT/OT service management operations, ensuring services meet agency requirements for reliability, scalability, and security.
- Perform troubleshooting, incident resolution, and root cause analysis for ServiceNow platform issues and IT service disruptions, documenting actions and outcomes in agency-approved systems.
- Support configuration, change, and release management processes, ensuring updates, enhancements, and fixes are properly tested, approved, documented, and deployed.
- Provide enterprise Software Asset Management (SAM) tool support and ongoing maintenance as required.
- Ensure compliance with agency and federal IT standards, policies, and directives, and support continuous service improvement initiatives.
Job-Specific Minimum Requirements:
- Senior-level experience administering and supporting ServiceNow ITSM and ITOM modules in an enterprise IT environment, including platform configuration, workflow management, user/role administration, and operational support.
- Demonstrated experience managing and maintaining an enterprise Configuration Management Database (CMDB), including configuration item lifecycle management, data accuracy, reconciliation, and governance in accordance with established IT service management processes.
- Experience supporting IT Service Management (ITSM) and IT Operations Management (ITOM) functions to ensure enterprise services meet reliability, scalability, and security requirements.
- Proven ability to support incident, problem, change, configuration, and release management processes, including troubleshooting, root cause analysis, documentation, and coordination across technical teams.
- Experience administering enterprise platforms in compliance with federal IT standards, policies, and directives, supporting auditability and operational transparency.
- Experience supporting enterprise monitoring, asset management, or software asset management (SAM) tools, including maintenance and operational support.
- Ability to document system configurations, operational procedures, and service management activities using government-approved systems and tools.
- Bachelor's degree in Information Technology, Computer Science, or a related discipline (or equ...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: Not Specified
Posted: 2026-08-01 10:10:33
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS220, T4, Band 7
Job-Specific Essential Duties and Responsibilities:
- Provide senior-level administration and operational support for ServiceNow ITSM and ITOM modules, ensuring platform stability, availability, and performance across the enterprise.
- Manage and maintain the Configuration Management Database (CMDB) as the authoritative source for configuration items, ensuring accurate data, reconciliation, and lifecycle management in accordance with agency processes.
- Configure and support workflows, integrations, user roles, access controls, and system enhancements within the ServiceNow platform to improve automation, standardization, and transparency of IT services.
- Support enterprise IT/OT service management operations, ensuring services meet agency requirements for reliability, scalability, and security.
- Perform troubleshooting, incident resolution, and root cause analysis for ServiceNow platform issues and IT service disruptions, documenting actions and outcomes in agency-approved systems.
- Support configuration, change, and release management processes, ensuring updates, enhancements, and fixes are properly tested, approved, documented, and deployed.
- Provide enterprise Software Asset Management (SAM) tool support and ongoing maintenance as required.
- Ensure compliance with agency and federal IT standards, policies, and directives, and support continuous service improvement initiatives.
Job-Specific Minimum Requirements:
- Senior-level experience administering and supporting ServiceNow ITSM and ITOM modules in an enterprise IT environment, including platform configuration, workflow management, user/role administration, and operational support.
- Demonstrated experience managing and maintaining an enterprise Configuration Management Database (CMDB), including configuration item lifecycle management, data accuracy, reconciliation, and governance in accordance with established IT service management processes.
- Experience supporting IT Service Management (ITSM) and IT Operations Management (ITOM) functions to ensure enterprise services meet reliability, scalability, and security requirements.
- Proven ability to support incident, problem, change, configuration, and release management processes, including troubleshooting, root cause analysis, documentation, and coordination across technical teams.
- Experience administering enterprise platforms in compliance with federal IT standards, policies, and directives, supporting auditability and operational transparency.
- Experience supporting enterprise monitoring, asset management, or software asset management (SAM) tools, including maintenance and operational support.
- Ability to document system configurations, operational procedures, and service management activities using government-approved systems and tools.
- Bachelor's degree in Information Technology, Computer Science, or a related discipline (or equ...
....Read more...
Type: Permanent Location: San Francisco, US-CA
Salary / Rate: Not Specified
Posted: 2026-08-01 10:10:33
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS220, T4, Band 7
Job-Specific Essential Duties and Responsibilities:
- Provide senior-level administration and operational support for ServiceNow ITSM and ITOM modules, ensuring platform stability, availability, and performance across the enterprise.
- Manage and maintain the Configuration Management Database (CMDB) as the authoritative source for configuration items, ensuring accurate data, reconciliation, and lifecycle management in accordance with agency processes.
- Configure and support workflows, integrations, user roles, access controls, and system enhancements within the ServiceNow platform to improve automation, standardization, and transparency of IT services.
- Support enterprise IT/OT service management operations, ensuring services meet agency requirements for reliability, scalability, and security.
- Perform troubleshooting, incident resolution, and root cause analysis for ServiceNow platform issues and IT service disruptions, documenting actions and outcomes in agency-approved systems.
- Support configuration, change, and release management processes, ensuring updates, enhancements, and fixes are properly tested, approved, documented, and deployed.
- Provide enterprise Software Asset Management (SAM) tool support and ongoing maintenance as required.
- Ensure compliance with agency and federal IT standards, policies, and directives, and support continuous service improvement initiatives.
Job-Specific Minimum Requirements:
- Senior-level experience administering and supporting ServiceNow ITSM and ITOM modules in an enterprise IT environment, including platform configuration, workflow management, user/role administration, and operational support.
- Demonstrated experience managing and maintaining an enterprise Configuration Management Database (CMDB), including configuration item lifecycle management, data accuracy, reconciliation, and governance in accordance with established IT service management processes.
- Experience supporting IT Service Management (ITSM) and IT Operations Management (ITOM) functions to ensure enterprise services meet reliability, scalability, and security requirements.
- Proven ability to support incident, problem, change, configuration, and release management processes, including troubleshooting, root cause analysis, documentation, and coordination across technical teams.
- Experience administering enterprise platforms in compliance with federal IT standards, policies, and directives, supporting auditability and operational transparency.
- Experience supporting enterprise monitoring, asset management, or software asset management (SAM) tools, including maintenance and operational support.
- Ability to document system configurations, operational procedures, and service management activities using government-approved systems and tools.
- Bachelor's degree in Information Technology, Computer Science, or a related discipline (or equ...
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: Not Specified
Posted: 2026-08-01 10:10:32
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS136, T4, Band 7
Job-Specific Essential Duties and Responsibilities:
- Provide advanced systems engineering and operational support across enterprise data center, network, cloud, and infrastructure environments.
- Plan, build, deploy, and maintain server and virtualization platforms across Windows, Linux/Unix, and hybrid infrastructures.
- Execute system provisioning, configuration, patching, and lifecycle management activities in alignment with enterprise standards and operational requirements.
- Monitor infrastructure performance, system health, and availability, proactively identifying and resolving issues to ensure continuous operations.
- Lead and support complex troubleshooting, incident response, and service restoration activities across integrated infrastructure domains.
- Coordinate with network, cloud, security, and operations teams to ensure system stability, compliance, and performance optimization.
- Support testing, validation, and deployment of infrastructure changes, ensuring minimal impact to production environments.
- Execute infrastructure migrations across data centers and cloud environments, maintaining service continuity and performance.
- Maintain and update disaster recovery plans, procedures, and runbooks; support testing and execution of recovery activities.
- Produce operational reports, documentation, and performance metrics to support auditability, compliance, and continuous improvement initiatives.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
Active Public Trust and/or DHS Suitability is preferred.
U.S.
citizenship or U.S.
national status required.
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 6+ years of experience in systems engineering, infrastructure operations, or enterprise IT support, including experience across multiple infrastructure domains.
- Demonstrated experience supporting enterprise systems engineering across data center, cloud, and infrastructure environments.
- Proven ability to perform advanced troubleshooting and root cause analysis across server, virtualization, and operating system platforms.
- Experience supporting patching, upgrades, and infrastructure lifecycle management activities.
- Strong understanding of Windows, Linux/Unix systems, and virtualization platforms (e.g., Hyper V, VMware).
- Experience supporting performance monitoring, testing, and system optimization efforts.
- Ability to coordinate with cross-functional teams, including network, cloud, and security teams.
- Experience supporting incident management and service restoration in high-availability environments.
- Experience supporting disaster recovery planning, testing, and execution.
Preferred Skills and Qualifications:
- Experience supporting large-scale enterprise infrastructure environmen...
....Read more...
Type: Permanent Location: Springfield, US-VA
Salary / Rate: Not Specified
Posted: 2026-08-01 10:10:32
