-
Le Groupe HMM est spécialisé dans la fabrication de pièces métalliques de très haute qualité principalement pour la maroquinerie.
Reconnue pour le savoir-faire de ses 900 collaborateurs dans l'usinage, le polissage et le traitement de surface en métaux précieux, HMM regroupe en Europe 4 pôles industriels.
Leur expertise est mise au service du développement des différents métiers d'Hermès ainsi que d'une clientèle haut de gamme de maroquiniers, ou de grandes maisons de mode à travers le monde.
La Fabrique de Cœuilly fait partie du Pôle HMM Île-de-France, composé de deux sites spécialisés en galvanoplastie ainsi qu'en montage de boucles et de fermoirs : le site de Champigny-sur-Marne et le site de Cœuilly, tous deux situés dans le Val-de-Marne.
Ces fabriques produisent des pièces métalliques destinées à des clients renommés du secteur de la mode et de la fabrication d'instruments de musique.
Dans le cadre de l'intégration des sociétés d'Hermès Manufacture de Métaux au sein du groupe Hermès en 2020, et de la construction d'un projet industriel et humain commun à l'ensemble du pôle, nous recherchons un(e) Chef(fe) D'atelier de Production.
Rattaché(e) au Responsable de Production, le/la Chef(fe) d'Atelier pilote l'activité quotidienne de son périmètre afin de garantir l'atteinte des objectifs de Sécurité, Qualité, Coûts, Délais et Performance (SQCDP).
Acteur de proximité auprès des équipes, il/elle assure une présence terrain régulière, favorise le dialogue et veille à la qualité des relations de travail.
À ce titre, il/elle est garant(e) du climat social de son atelier dans le respect du modèle social Hermès, en accompagnant les collaborateurs et en contribuant à l'engagement collectif.
Il/elle assure l'excellence opérationnelle de son atelier à travers trois dimensions complémentaires : la maîtrise des procédés industriels, le management des équipes et le pilotage de la production.
Il/elle encadre les Teams Leaders ainsi que les équipes de production.
Il/elle veille à l'application des standards, à l'optimisation des ressources et à la performance globale de son périmètre.
Le poste implique une collaboration transverse étroite avec les équipes Supply Chain, Qualité,
Méthodes, Développement, Maintenance et Achats.
Une contribution active aux démarches d'amélioration continue et aux projets de transformation industrielle est attendue.
Process Technique
Garantir la maîtrise des procédés de fabrication et le respect des standards industriels.
• Garantir le respect des standards de production, qualité et sécurité.
• Piloter les actions correctives liées aux dérives techniques.
• Déployer les démarches d'amélioration continue.
• Collaborer avec les équipes Qualité, Méthodes et Maintenance.
• Contribuer à l'optimisation des flux et de la performance industrielle.
• Contribuer aux projets d'investissement technique
Management
Animer et développ...
....Read more...
Type: Permanent Location: CHAMPIGNY SUR MARNE, FR-IDF
Salary / Rate: Not Specified
Posted: 2026-09-09 10:20:28
-
Chef de Projet CAO (H/F) - Hermès Maroquinerie Sellerie
Rattaché au Bureau des Orfèvres, vous êtes garant du développement et de l'industrialisation des nouveautés ainsi que du bi-sourcing des accessoires métalliques dans le respect des délais impartis, des volumes demandés et de la qualité Hermès.
Vous pilotez l'activité matières métalliques (MM) et composants pour la Maroquinerie et prenez également en charge des projets de la remise des dessins création à l'industrialisation pour les Accessoires de Mode et IDO.
Vous êtes force de proposition technique et partagez l'avancée des projets aux Responsables Pôle CAO.
Vous avez un rôle de facilitateur et d'échange entre les différents services techniques.
Périmètre : Toutes catégories de pièces métalliques (diverses complexités) pour la Maroquinerie, Accessoire de Mode et IDO.
Vos principales responsabilités :
1.
Conception et suivi développement MM et composants :
• Conceptualiser la CAO des croquis ou idées sur SolidWorks et Rhinoceros 3D
• Réaliser les études de faisabilité et l'industrialisation
• Etudier les simulations par éléments finis
• Participer à l'analyse des risques (AMDEC/8D)
• Être force de proposition pour lever les risques identifiés
• Assurer l'analyse fonctionnelle
• Participer aux réunions de développement (modification/validation du modèle)
• Respecter les plannings de développement
• Effectuer la validation technique des prototypes
• Créer des dossiers techniques (cahier des charges, plan, etc.)
• Valider les masters et effectuer le suivi des procédés de fabrication avec les fournisseurs
2.
Pilotage de l'activité des nouveaux accessoires métalliques :
• Affecter les projets aux fournisseurs MM en collaboration avec le Responsable Pôle CAO/Achats/Approvisionnement/Qualité MM
• Planifier et suivre les étapes de développement et d'industrialisation et assurer son reporting
Communiquer les avancées des projets au Responsable Pôle CAO
Accompagner les phases de prototypage et la mise au point
• Anticiper, gérer et lever les risques inhérents à chaque projet avec le Responsable Développement et Qualité
• Transmettre l'ensemble des informations nécessaires au bon moment aux divers interlocuteurs
• Challenger les fournisseurs et partenaires sur les conceptions et choix techniques
Votre profil :
Expérience et formation :
• Formation supérieure Bac+5
• Expérience minimum de 3 ans au sein d'un bureau d'études
• Expérience indispensable dans la conception de pièces mécaniques métalliques
Aptitudes et qualités :
• Très bonne maitrise des simulations par éléments finis
• Connaissance du processus et des contraintes d'usinage/d'étampage/injection
• Excellentes capacités conceptuelles et goût pour l'innovation
• Très bonnes connaissances en mécanique, surfacique et prototypage
• Très bonne maîtrise du logiciel SolidWorks (impératif) et Rhinoceros 3D
• E...
....Read more...
Type: Permanent Location: PANTIN, FR-75
Salary / Rate: Not Specified
Posted: 2026-09-09 10:20:28
-
Why Join Altec?
Altec is excited to connect with talented students through the University of Alabama's Meet the Firms.
If you did not attend this event, please explore other opportunity on our careers page.
Altec is hiring Accounting Interns in Birmingham, AL for Summer 2027.
This is an exciting (paid) opportunity for students to gain industry experience and perform meaningful work that adds value to our organization.
Altec's different businesses provide opportunities to work in a wide range of accounting including financial, cost, lease, and rental accounting.
Our interns receive coaching from accounting mentors and participate in development programs that contribute to long-term success personally and professionally.
Who is Altec?
Founded in 1929, Altec is a privately held and family-owned company headquartered in Birmingham, AL.
We are proud to be a leading manufacturer of products and services that connect people to the power and communications we all need in more than 100 countries throughout the world.
While we are known for lifting products: bucket trucks, cranes - equipment used to help people access tough-to-reach places, what really makes us successful is how we help our associates reach higher.
We help people reach their potential, and we believe that makes all the difference in our company.
Education, Experience, and Skills Required
The ideal candidate is available mid-May-August working approximately 40 hours per week.
* High School Diploma or GED
* Current Accounting Major (sophomore or greater) or recent graduate from accredited four-year college or university
* Excellent computer skills; Microsoft Excel preferred
Housing stipends are offered to those that meet plan guidelines
Customer First - Enjoyment of Work - Family - Financial Stability - Integrity - People are our Greatest Strength - Quality - Spiritual Development - Teamwork
Altec Industries, Inc.
and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state, or local law.
Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: Not Specified
Posted: 2026-09-09 10:20:27
-
Essential Duties and Responsibilities:
- Answer incoming customer inquiries received via telephone, Interactive Voice Response (IVR), web chat functions, or other approved contact channels in accordance with performance standards, policies, procedures, and confidentiality and privacy requirements.
- Provide accurate information regarding programs and services to consumers, prospective enrollees, individuals acting on behalf of enrollees, health plans, and providers.
- Track, document, and record all customer interactions, inquiries, complaints, comments, actions taken, and transactions in applicable systems.
- Complete associated tasks and transactions according to established guidelines to ensure accuracy and completeness.
- Navigate multiple computer systems while interacting with customers and perform data entry accurately.
- Facilitate fulfillment of customer requests for materials via mail, email, or electronic delivery as appropriate.
- Transfer or refer customers to appropriate internal or external entities in accordance with established guidelines.
- Address customer inquiries and resolve routine issues to ensure appropriate actions or updates are completed.
- Escalate unresolved, complex, or sensitive issues or grievances to designated staff or departments for further investigation or resolution as needed.
- Facilitate translation or interpretation services for non English speaking customers according to procedures.
- Communicate with supervisors regarding potential needs, concerns, or issues impacting service delivery.
- Meet Quality Assurance (QA), productivity, and other key performance metrics.
- Attend required meetings and trainings and maintain up to date knowledge of all programs, systems, policies, and procedures.
- Perform other related duties as assigned by management.
Minimum Requirements
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
- Availability to work shifts between 8:00am and 6:30pm CST (7am and 5:30pm MST)
- Ability to type efficiently
- Continuously demonstrate a high sense of urgency and perform under pressure
- Excellent Attendance (no time off during training)
- Organization and work prioritization skills
- Basic computer aptitude in Windows and/or Mac
- Ability to handle 100+ calls a day, handle multiple repetitive calls
Day 1 requirements:
- Must be able to work onsite on Day 1 for equipment training
- Must be able to complete classroom and on-the-job training with no time missed.
- Must be willing and able to work with webcam on during training and other meetings as instructed by management
Home Office Requirements:
- A quiet, professional work-space free from distractions and background noise
- A workspace large enough to hold 2 large monitors, laptop, keyboard, mouse and docking station.
Equipment is provided.
- Reliable, high-speed internet service, must be a traditional, wired high-speed connec...
....Read more...
Type: Permanent Location: El Paso, US-TX
Salary / Rate: Not Specified
Posted: 2026-09-09 10:19:56
-
Essential Duties and Responsibilities:
- Answer incoming customer inquiries received via telephone, Interactive Voice Response (IVR), web chat functions, or other approved contact channels in accordance with performance standards, policies, procedures, and confidentiality and privacy requirements.
- Provide accurate information regarding programs and services to consumers, prospective enrollees, individuals acting on behalf of enrollees, health plans, and providers.
- Track, document, and record all customer interactions, inquiries, complaints, comments, actions taken, and transactions in applicable systems.
- Complete associated tasks and transactions according to established guidelines to ensure accuracy and completeness.
- Navigate multiple computer systems while interacting with customers and perform data entry accurately.
- Facilitate fulfillment of customer requests for materials via mail, email, or electronic delivery as appropriate.
- Transfer or refer customers to appropriate internal or external entities in accordance with established guidelines.
- Address customer inquiries and resolve routine issues to ensure appropriate actions or updates are completed.
- Escalate unresolved, complex, or sensitive issues or grievances to designated staff or departments for further investigation or resolution as needed.
- Facilitate translation or interpretation services for non English speaking customers according to procedures.
- Communicate with supervisors regarding potential needs, concerns, or issues impacting service delivery.
- Meet Quality Assurance (QA), productivity, and other key performance metrics.
- Attend required meetings and trainings and maintain up to date knowledge of all programs, systems, policies, and procedures.
- Perform other related duties as assigned by management.
Minimum Requirements
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
- Must be fluent in English and specified secondary language.
Job Requirements:
- Must be fluent in both Spanish and English
- Availability to work shifts between 8:00am and 6:30pm CST (7am and 5:30pm MST)
- Ability to type efficiently
- Continuously demonstrate a high sense of urgency and perform under pressure
- Excellent Attendance (no time off during training)
- Organization and work prioritization skills
- Basic computer aptitude in Windows and/or Mac
- Ability to handle 100+ calls a day, handle multiple repetitive calls
- Bilingual candidates must pass a bilingual assessment
Day 1 requirements:
- Must be able to work onsite on Day 1 for equipment training
- Must be able to complete classroom and on-the-job training with no time missed.
- Must be willing and able to work with webcam on during training and other meetings as instructed by management
Home Office Requirements:
- A quiet, professional work-space free from distractions and background noise
- A workspace large en...
....Read more...
Type: Permanent Location: El Paso, US-TX
Salary / Rate: Not Specified
Posted: 2026-09-09 10:19:53
-
Essential Duties and Responsibilities:
- Perform all job functions in compliance with HIPAA policies and adhere to local and externally relevant health and safety laws and policies.
- Gather and provide necessary information to providers; may include gathering forms, documents, and vital signs necessary to the evaluation.
- Provide a high level of customer service by greeting and directing all visitors, answering inquiries, confirming contact and appointment information, and otherwise facilitating a positive experience.
- Document all actions taken and other pertinent information as it relates to veteran and provider interaction.
- Clean exam rooms between each appointment and otherwise maintain stock and cleanliness of the clinic throughout the day.
- Must live in or near San Diego, CA.
- Must be willing and able to travel to other clinics as needed.
- Must be willing and able to work some weekend shifts (Saturday and Sunday) as needed.
- Valid Driver License required (not currently suspended/revoked/expired).
Minimum Requirements
- High School Diploma or GED required.
- Experience in Microsoft Office (Word/Excel/Outlook) highly preferred.
- Customer service/hospitality industry experience highly preferred.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor.
That wage rate will vary depending on locality.
An applicant's salary history will not be used in determining compensation.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment.
If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com.
Minimum Salary
$
22.97
Maximum Salary
$
22.97
*
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: Not Specified
Posted: 2026-09-09 10:19:49
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2026-09-09 10:19:45
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2026-09-09 10:19:45
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2026-09-09 10:19:44
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2026-09-09 10:19:43
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2026-09-09 10:19:42
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2026-09-09 10:19:42
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2026-09-09 10:19:41
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: Not Specified
Posted: 2026-09-09 10:19:40
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2026-09-09 10:19:40
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2026-09-09 10:19:39
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2026-09-09 10:19:39
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: Not Specified
Posted: 2026-09-09 10:19:38
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2026-09-09 10:19:37
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Lubbock, US-TX
Salary / Rate: Not Specified
Posted: 2026-09-09 10:19:37
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: St. George, US-UT
Salary / Rate: Not Specified
Posted: 2026-09-09 10:19:36
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: Not Specified
Posted: 2026-09-09 10:19:35
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Houston, US-TX
Salary / Rate: Not Specified
Posted: 2026-09-09 10:19:35
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Dallas, US-TX
Salary / Rate: Not Specified
Posted: 2026-09-09 10:19:34
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: San Antonio, US-TX
Salary / Rate: Not Specified
Posted: 2026-09-09 10:19:33
