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Protect company assets through the execution of safety initiatives, inventory recovery and internal and external theft reduction programs.
Assist with reduction of lost inventory, time, and assets, monitor surveillance equipment and partner with the district asset protection (AP) manager in the implementation and oversight of AP initiatives.
Identify, observe and apprehend shoplifters and others (internal or external) involved in criminal activity impacting the company.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.MINIMUM
* High School Diploma or GED
* Excellent oral/written communication skills
* Exceptional customer service skills
* Demonstrated ability to maintain integrity, honesty and professionalism
* Ability to diffuse confrontational situations
DESIRED
* Bachelor's Degree
* 1 year of retail asset protection experience
* Any multi-store asset protection experience
* Wicklander Certification
* Operational knowledge of CCTV systems
* Conduct plainclothes surveillance to detect internal and external loss within a store environment
* Conduct internal and external investigations and report findings to appropriate stakeholders; apprehend individuals involved in illegal acts
* Comply with all federal, state, and local laws, as well as company policies and procedures, when carrying out responsibilities
* Conduct physical security checks; make recommendations to prevent loss and improve profitability
* Partner with law enforcement and prepare case reports for criminal prosecution
* Identify and resolve conditions/behaviors that affect shrink, safety and profitability by auditing for compliance and communicating AP awareness
* Serve as a district and division liaison to identify and develop solutions to reduce waste
* Complete thorough reports on all AP related activities
* Support the district asset protection manager (APM) in execution of AP initiatives
* Ensure the implementation and effectiveness of AP strategies at store level
* Assist the district APM with external and internal investigations
* Testify in court and labor hearings on behalf of the company
* Ensure compliance with corporate policies and procedures
* Test functionality of store AP equipment (EAS, Lane Hawk, CCTV, etc.) during store visits
* Travel to locations throughout the division and maintain ability to work a varied schedule and on weekends
* Ability to work cooperatively in high paced and sometimes stressful environment
* Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
* Ability to act with honesty and integrity regarding customer and business information
* Ability to follow directions and seek assistance when necessary to resolve customer and business issues
* Provide support and assistance through direct interaction with minor...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2025-11-07 07:55:30
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Description & Requirements
Maximus is looking for a Remote Supervisor to join our Department of Education portfolio.
The Correspondence Supervisor provides supervision, coaching, and development to agents who are responding to written Federal Student Loan inquiries.
The Supervisor also ensures prompt resolution of escalated requests.
Additionally, they assist with reporting and training planning as needed as well as support various cross-functional teams within the program.
This is a Limited Service position.
This position is temporary with an expected date of 7/31/2026.
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contact center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules
- Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Be able to successfully pass certification of departmental trainings.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit
- Monitors daily operations of a unit or sub-unit.
Requires full knowledge of own area of functional responsibility.
- Frequently interacts with subordinate employees and functional peer groups
- Interaction normally requires the ability to gain cooperation of others, conducting presentations concerning specific projects or schedules
- Receives predetermined work assignments that are subject to a moderate le...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2025-11-07 07:55:30
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Description & Requirements
Maximus is looking for a Remote Supervisor to join our Department of Education portfolio.
The Correspondence Supervisor provides supervision, coaching, and development to agents who are responding to written Federal Student Loan inquiries.
The Supervisor also ensures prompt resolution of escalated requests.
Additionally, they assist with reporting and training planning as needed as well as support various cross-functional teams within the program.
This is a Limited Service position.
This position is temporary with an expected date of 7/31/2026.
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contact center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules
- Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Be able to successfully pass certification of departmental trainings.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit
- Monitors daily operations of a unit or sub-unit.
Requires full knowledge of own area of functional responsibility.
- Frequently interacts with subordinate employees and functional peer groups
- Interaction normally requires the ability to gain cooperation of others, conducting presentations concerning specific projects or schedules
- Receives predetermined work assignments that are subject to a moderate le...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2025-11-07 07:55:29
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Description & Requirements
Maximus is looking for a Remote Supervisor to join our Department of Education portfolio.
The Correspondence Supervisor provides supervision, coaching, and development to agents who are responding to written Federal Student Loan inquiries.
The Supervisor also ensures prompt resolution of escalated requests.
Additionally, they assist with reporting and training planning as needed as well as support various cross-functional teams within the program.
This is a Limited Service position.
This position is temporary with an expected date of 7/31/2026.
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contact center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules
- Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Be able to successfully pass certification of departmental trainings.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit
- Monitors daily operations of a unit or sub-unit.
Requires full knowledge of own area of functional responsibility.
- Frequently interacts with subordinate employees and functional peer groups
- Interaction normally requires the ability to gain cooperation of others, conducting presentations concerning specific projects or schedules
- Receives predetermined work assignments that are subject to a moderate le...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2025-11-07 07:55:28
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Description & Requirements
Maximus is looking for a Remote Supervisor to join our Department of Education portfolio.
The Correspondence Supervisor provides supervision, coaching, and development to agents who are responding to written Federal Student Loan inquiries.
The Supervisor also ensures prompt resolution of escalated requests.
Additionally, they assist with reporting and training planning as needed as well as support various cross-functional teams within the program.
This is a Limited Service position.
This position is temporary with an expected date of 7/31/2026.
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contact center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules
- Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Be able to successfully pass certification of departmental trainings.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit
- Monitors daily operations of a unit or sub-unit.
Requires full knowledge of own area of functional responsibility.
- Frequently interacts with subordinate employees and functional peer groups
- Interaction normally requires the ability to gain cooperation of others, conducting presentations concerning specific projects or schedules
- Receives predetermined work assignments that are subject to a moderate le...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2025-11-07 07:55:28
-
Description & Requirements
Maximus is looking for a Remote Supervisor to join our Department of Education portfolio.
The Correspondence Supervisor provides supervision, coaching, and development to agents who are responding to written Federal Student Loan inquiries.
The Supervisor also ensures prompt resolution of escalated requests.
Additionally, they assist with reporting and training planning as needed as well as support various cross-functional teams within the program.
This is a Limited Service position.
This position is temporary with an expected date of 7/31/2026.
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contact center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules
- Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Be able to successfully pass certification of departmental trainings.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit
- Monitors daily operations of a unit or sub-unit.
Requires full knowledge of own area of functional responsibility.
- Frequently interacts with subordinate employees and functional peer groups
- Interaction normally requires the ability to gain cooperation of others, conducting presentations concerning specific projects or schedules
- Receives predetermined work assignments that are subject to a moderate le...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2025-11-07 07:55:27
-
Description & Requirements
Maximus is looking for a Remote Supervisor to join our Department of Education portfolio.
The Correspondence Supervisor provides supervision, coaching, and development to agents who are responding to written Federal Student Loan inquiries.
The Supervisor also ensures prompt resolution of escalated requests.
Additionally, they assist with reporting and training planning as needed as well as support various cross-functional teams within the program.
This is a Limited Service position.
This position is temporary with an expected date of 7/31/2026.
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contact center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules
- Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Be able to successfully pass certification of departmental trainings.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit
- Monitors daily operations of a unit or sub-unit.
Requires full knowledge of own area of functional responsibility.
- Frequently interacts with subordinate employees and functional peer groups
- Interaction normally requires the ability to gain cooperation of others, conducting presentations concerning specific projects or schedules
- Receives predetermined work assignments that are subject to a moderate le...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2025-11-07 07:55:25
-
Description & Requirements
Maximus is looking for a Remote Supervisor to join our Department of Education portfolio.
The Correspondence Supervisor provides supervision, coaching, and development to agents who are responding to written Federal Student Loan inquiries.
The Supervisor also ensures prompt resolution of escalated requests.
Additionally, they assist with reporting and training planning as needed as well as support various cross-functional teams within the program.
This is a Limited Service position.
This position is temporary with an expected date of 7/31/2026.
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contact center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules
- Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Be able to successfully pass certification of departmental trainings.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit
- Monitors daily operations of a unit or sub-unit.
Requires full knowledge of own area of functional responsibility.
- Frequently interacts with subordinate employees and functional peer groups
- Interaction normally requires the ability to gain cooperation of others, conducting presentations concerning specific projects or schedules
- Receives predetermined work assignments that are subject to a moderate le...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2025-11-07 07:55:24
-
Description & Requirements
Maximus is looking for a Remote Supervisor to join our Department of Education portfolio.
The Correspondence Supervisor provides supervision, coaching, and development to agents who are responding to written Federal Student Loan inquiries.
The Supervisor also ensures prompt resolution of escalated requests.
Additionally, they assist with reporting and training planning as needed as well as support various cross-functional teams within the program.
This is a Limited Service position.
This position is temporary with an expected date of 7/31/2026.
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contact center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules
- Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Be able to successfully pass certification of departmental trainings.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit
- Monitors daily operations of a unit or sub-unit.
Requires full knowledge of own area of functional responsibility.
- Frequently interacts with subordinate employees and functional peer groups
- Interaction normally requires the ability to gain cooperation of others, conducting presentations concerning specific projects or schedules
- Receives predetermined work assignments that are subject to a moderate le...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2025-11-07 07:55:23
-
Description & Requirements
Maximus is looking for a Remote Supervisor to join our Department of Education portfolio.
The Correspondence Supervisor provides supervision, coaching, and development to agents who are responding to written Federal Student Loan inquiries.
The Supervisor also ensures prompt resolution of escalated requests.
Additionally, they assist with reporting and training planning as needed as well as support various cross-functional teams within the program.
This is a Limited Service position.
This position is temporary with an expected date of 7/31/2026.
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contact center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules
- Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Be able to successfully pass certification of departmental trainings.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit
- Monitors daily operations of a unit or sub-unit.
Requires full knowledge of own area of functional responsibility.
- Frequently interacts with subordinate employees and functional peer groups
- Interaction normally requires the ability to gain cooperation of others, conducting presentations concerning specific projects or schedules
- Receives predetermined work assignments that are subject to a moderate le...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2025-11-07 07:55:22
-
Description & Requirements
Maximus is looking for a Remote Supervisor to join our Department of Education portfolio.
The Correspondence Supervisor provides supervision, coaching, and development to agents who are responding to written Federal Student Loan inquiries.
The Supervisor also ensures prompt resolution of escalated requests.
Additionally, they assist with reporting and training planning as needed as well as support various cross-functional teams within the program.
This is a Limited Service position.
This position is temporary with an expected date of 7/31/2026.
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contact center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules
- Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Be able to successfully pass certification of departmental trainings.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit
- Monitors daily operations of a unit or sub-unit.
Requires full knowledge of own area of functional responsibility.
- Frequently interacts with subordinate employees and functional peer groups
- Interaction normally requires the ability to gain cooperation of others, conducting presentations concerning specific projects or schedules
- Receives predetermined work assignments that are subject to a moderate le...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: Not Specified
Posted: 2025-11-07 07:55:21
-
Description & Requirements
Maximus is looking for a Remote Supervisor to join our Department of Education portfolio.
The Correspondence Supervisor provides supervision, coaching, and development to agents who are responding to written Federal Student Loan inquiries.
The Supervisor also ensures prompt resolution of escalated requests.
Additionally, they assist with reporting and training planning as needed as well as support various cross-functional teams within the program.
This is a Limited Service position.
This position is temporary with an expected date of 7/31/2026.
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contact center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules
- Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Be able to successfully pass certification of departmental trainings.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit
- Monitors daily operations of a unit or sub-unit.
Requires full knowledge of own area of functional responsibility.
- Frequently interacts with subordinate employees and functional peer groups
- Interaction normally requires the ability to gain cooperation of others, conducting presentations concerning specific projects or schedules
- Receives predetermined work assignments that are subject to a moderate le...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2025-11-07 07:55:21
-
Description & Requirements
Maximus is looking for a Remote Supervisor to join our Department of Education portfolio.
The Correspondence Supervisor provides supervision, coaching, and development to agents who are responding to written Federal Student Loan inquiries.
The Supervisor also ensures prompt resolution of escalated requests.
Additionally, they assist with reporting and training planning as needed as well as support various cross-functional teams within the program.
This is a Limited Service position.
This position is temporary with an expected date of 7/31/2026.
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contact center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules
- Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Be able to successfully pass certification of departmental trainings.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit
- Monitors daily operations of a unit or sub-unit.
Requires full knowledge of own area of functional responsibility.
- Frequently interacts with subordinate employees and functional peer groups
- Interaction normally requires the ability to gain cooperation of others, conducting presentations concerning specific projects or schedules
- Receives predetermined work assignments that are subject to a moderate le...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: Not Specified
Posted: 2025-11-07 07:55:20
-
Description & Requirements
Maximus is looking for a Remote Supervisor to join our Department of Education portfolio.
The Correspondence Supervisor provides supervision, coaching, and development to agents who are responding to written Federal Student Loan inquiries.
The Supervisor also ensures prompt resolution of escalated requests.
Additionally, they assist with reporting and training planning as needed as well as support various cross-functional teams within the program.
This is a Limited Service position.
This position is temporary with an expected date of 7/31/2026.
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contact center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules
- Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Be able to successfully pass certification of departmental trainings.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit
- Monitors daily operations of a unit or sub-unit.
Requires full knowledge of own area of functional responsibility.
- Frequently interacts with subordinate employees and functional peer groups
- Interaction normally requires the ability to gain cooperation of others, conducting presentations concerning specific projects or schedules
- Receives predetermined work assignments that are subject to a moderate le...
....Read more...
Type: Permanent Location: Lubbock, US-TX
Salary / Rate: Not Specified
Posted: 2025-11-07 07:55:19
-
Description & Requirements
Maximus is looking for a Remote Supervisor to join our Department of Education portfolio.
The Correspondence Supervisor provides supervision, coaching, and development to agents who are responding to written Federal Student Loan inquiries.
The Supervisor also ensures prompt resolution of escalated requests.
Additionally, they assist with reporting and training planning as needed as well as support various cross-functional teams within the program.
This is a Limited Service position.
This position is temporary with an expected date of 7/31/2026.
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contact center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules
- Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Be able to successfully pass certification of departmental trainings.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit
- Monitors daily operations of a unit or sub-unit.
Requires full knowledge of own area of functional responsibility.
- Frequently interacts with subordinate employees and functional peer groups
- Interaction normally requires the ability to gain cooperation of others, conducting presentations concerning specific projects or schedules
- Receives predetermined work assignments that are subject to a moderate le...
....Read more...
Type: Permanent Location: St. George, US-UT
Salary / Rate: Not Specified
Posted: 2025-11-07 07:55:19
-
Description & Requirements
Maximus is looking for a Remote Supervisor to join our Department of Education portfolio.
The Correspondence Supervisor provides supervision, coaching, and development to agents who are responding to written Federal Student Loan inquiries.
The Supervisor also ensures prompt resolution of escalated requests.
Additionally, they assist with reporting and training planning as needed as well as support various cross-functional teams within the program.
This is a Limited Service position.
This position is temporary with an expected date of 7/31/2026.
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contact center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules
- Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Be able to successfully pass certification of departmental trainings.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit
- Monitors daily operations of a unit or sub-unit.
Requires full knowledge of own area of functional responsibility.
- Frequently interacts with subordinate employees and functional peer groups
- Interaction normally requires the ability to gain cooperation of others, conducting presentations concerning specific projects or schedules
- Receives predetermined work assignments that are subject to a moderate le...
....Read more...
Type: Permanent Location: San Antonio, US-TX
Salary / Rate: Not Specified
Posted: 2025-11-07 07:55:18
-
Description & Requirements
Maximus is looking for a Remote Supervisor to join our Department of Education portfolio.
The Correspondence Supervisor provides supervision, coaching, and development to agents who are responding to written Federal Student Loan inquiries.
The Supervisor also ensures prompt resolution of escalated requests.
Additionally, they assist with reporting and training planning as needed as well as support various cross-functional teams within the program.
This is a Limited Service position.
This position is temporary with an expected date of 7/31/2026.
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contact center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules
- Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Be able to successfully pass certification of departmental trainings.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit
- Monitors daily operations of a unit or sub-unit.
Requires full knowledge of own area of functional responsibility.
- Frequently interacts with subordinate employees and functional peer groups
- Interaction normally requires the ability to gain cooperation of others, conducting presentations concerning specific projects or schedules
- Receives predetermined work assignments that are subject to a moderate le...
....Read more...
Type: Permanent Location: Dallas, US-TX
Salary / Rate: Not Specified
Posted: 2025-11-07 07:55:17
-
Description & Requirements
Maximus is looking for a Remote Supervisor to join our Department of Education portfolio.
The Correspondence Supervisor provides supervision, coaching, and development to agents who are responding to written Federal Student Loan inquiries.
The Supervisor also ensures prompt resolution of escalated requests.
Additionally, they assist with reporting and training planning as needed as well as support various cross-functional teams within the program.
This is a Limited Service position.
This position is temporary with an expected date of 7/31/2026.
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contact center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules
- Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Be able to successfully pass certification of departmental trainings.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit
- Monitors daily operations of a unit or sub-unit.
Requires full knowledge of own area of functional responsibility.
- Frequently interacts with subordinate employees and functional peer groups
- Interaction normally requires the ability to gain cooperation of others, conducting presentations concerning specific projects or schedules
- Receives predetermined work assignments that are subject to a moderate le...
....Read more...
Type: Permanent Location: Houston, US-TX
Salary / Rate: Not Specified
Posted: 2025-11-07 07:55:17
-
Description & Requirements
Maximus is looking for a Remote Supervisor to join our Department of Education portfolio.
The Correspondence Supervisor provides supervision, coaching, and development to agents who are responding to written Federal Student Loan inquiries.
The Supervisor also ensures prompt resolution of escalated requests.
Additionally, they assist with reporting and training planning as needed as well as support various cross-functional teams within the program.
This is a Limited Service position.
This position is temporary with an expected date of 7/31/2026.
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contact center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules
- Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Be able to successfully pass certification of departmental trainings.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit
- Monitors daily operations of a unit or sub-unit.
Requires full knowledge of own area of functional responsibility.
- Frequently interacts with subordinate employees and functional peer groups
- Interaction normally requires the ability to gain cooperation of others, conducting presentations concerning specific projects or schedules
- Receives predetermined work assignments that are subject to a moderate le...
....Read more...
Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: Not Specified
Posted: 2025-11-07 07:55:16
-
Description & Requirements
Maximus is looking for a Remote Supervisor to join our Department of Education portfolio.
The Correspondence Supervisor provides supervision, coaching, and development to agents who are responding to written Federal Student Loan inquiries.
The Supervisor also ensures prompt resolution of escalated requests.
Additionally, they assist with reporting and training planning as needed as well as support various cross-functional teams within the program.
This is a Limited Service position.
This position is temporary with an expected date of 7/31/2026.
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contact center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules
- Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Be able to successfully pass certification of departmental trainings.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit
- Monitors daily operations of a unit or sub-unit.
Requires full knowledge of own area of functional responsibility.
- Frequently interacts with subordinate employees and functional peer groups
- Interaction normally requires the ability to gain cooperation of others, conducting presentations concerning specific projects or schedules
- Receives predetermined work assignments that are subject to a moderate le...
....Read more...
Type: Permanent Location: Sioux Falls, US-SD
Salary / Rate: Not Specified
Posted: 2025-11-07 07:55:15
-
Description & Requirements
Maximus is looking for a Remote Supervisor to join our Department of Education portfolio.
The Correspondence Supervisor provides supervision, coaching, and development to agents who are responding to written Federal Student Loan inquiries.
The Supervisor also ensures prompt resolution of escalated requests.
Additionally, they assist with reporting and training planning as needed as well as support various cross-functional teams within the program.
This is a Limited Service position.
This position is temporary with an expected date of 7/31/2026.
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contact center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules
- Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Be able to successfully pass certification of departmental trainings.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit
- Monitors daily operations of a unit or sub-unit.
Requires full knowledge of own area of functional responsibility.
- Frequently interacts with subordinate employees and functional peer groups
- Interaction normally requires the ability to gain cooperation of others, conducting presentations concerning specific projects or schedules
- Receives predetermined work assignments that are subject to a moderate le...
....Read more...
Type: Permanent Location: Columbia, US-SC
Salary / Rate: Not Specified
Posted: 2025-11-07 07:55:15
-
Description & Requirements
Maximus is looking for a Remote Supervisor to join our Department of Education portfolio.
The Correspondence Supervisor provides supervision, coaching, and development to agents who are responding to written Federal Student Loan inquiries.
The Supervisor also ensures prompt resolution of escalated requests.
Additionally, they assist with reporting and training planning as needed as well as support various cross-functional teams within the program.
This is a Limited Service position.
This position is temporary with an expected date of 7/31/2026.
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contact center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules
- Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Be able to successfully pass certification of departmental trainings.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit
- Monitors daily operations of a unit or sub-unit.
Requires full knowledge of own area of functional responsibility.
- Frequently interacts with subordinate employees and functional peer groups
- Interaction normally requires the ability to gain cooperation of others, conducting presentations concerning specific projects or schedules
- Receives predetermined work assignments that are subject to a moderate le...
....Read more...
Type: Permanent Location: Memphis, US-TN
Salary / Rate: Not Specified
Posted: 2025-11-07 07:55:14
-
Description & Requirements
Maximus is looking for a Remote Supervisor to join our Department of Education portfolio.
The Correspondence Supervisor provides supervision, coaching, and development to agents who are responding to written Federal Student Loan inquiries.
The Supervisor also ensures prompt resolution of escalated requests.
Additionally, they assist with reporting and training planning as needed as well as support various cross-functional teams within the program.
This is a Limited Service position.
This position is temporary with an expected date of 7/31/2026.
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contact center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules
- Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Be able to successfully pass certification of departmental trainings.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit
- Monitors daily operations of a unit or sub-unit.
Requires full knowledge of own area of functional responsibility.
- Frequently interacts with subordinate employees and functional peer groups
- Interaction normally requires the ability to gain cooperation of others, conducting presentations concerning specific projects or schedules
- Receives predetermined work assignments that are subject to a moderate le...
....Read more...
Type: Permanent Location: Nashville, US-TN
Salary / Rate: Not Specified
Posted: 2025-11-07 07:55:13
-
Description & Requirements
Maximus is looking for a Remote Supervisor to join our Department of Education portfolio.
The Correspondence Supervisor provides supervision, coaching, and development to agents who are responding to written Federal Student Loan inquiries.
The Supervisor also ensures prompt resolution of escalated requests.
Additionally, they assist with reporting and training planning as needed as well as support various cross-functional teams within the program.
This is a Limited Service position.
This position is temporary with an expected date of 7/31/2026.
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contact center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules
- Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Be able to successfully pass certification of departmental trainings.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit
- Monitors daily operations of a unit or sub-unit.
Requires full knowledge of own area of functional responsibility.
- Frequently interacts with subordinate employees and functional peer groups
- Interaction normally requires the ability to gain cooperation of others, conducting presentations concerning specific projects or schedules
- Receives predetermined work assignments that are subject to a moderate le...
....Read more...
Type: Permanent Location: Rapid City, US-SD
Salary / Rate: Not Specified
Posted: 2025-11-07 07:55:13
-
Description & Requirements
Maximus is looking for a Remote Supervisor to join our Department of Education portfolio.
The Correspondence Supervisor provides supervision, coaching, and development to agents who are responding to written Federal Student Loan inquiries.
The Supervisor also ensures prompt resolution of escalated requests.
Additionally, they assist with reporting and training planning as needed as well as support various cross-functional teams within the program.
This is a Limited Service position.
This position is temporary with an expected date of 7/31/2026.
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contact center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules
- Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Be able to successfully pass certification of departmental trainings.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit
- Monitors daily operations of a unit or sub-unit.
Requires full knowledge of own area of functional responsibility.
- Frequently interacts with subordinate employees and functional peer groups
- Interaction normally requires the ability to gain cooperation of others, conducting presentations concerning specific projects or schedules
- Receives predetermined work assignments that are subject to a moderate le...
....Read more...
Type: Permanent Location: Charleston, US-SC
Salary / Rate: Not Specified
Posted: 2025-11-07 07:55:12
