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JOB DESCRIPTION
As a 100% employee-owned contractor, when you work at Sundt, you're not just hiring on at a company, you're joining a culture.
Because everyone at Sundt is part owner, you'll join a team of people who are deeply invested in their work.
From apprentices to managers, we're passionate about the details and deliberate in everything we do.
At Sundt we focus on building long-term prosperity for our clients, communities and employee-owners.
We offer competitive pay, industry-leading benefits including a 401k and employee stock ownership plan, incentive programs for craft and administrative employees as well as training that focuses on your personal and professional growth.
We're driven by skill, grit and purpose.
Join us as we strive to be the most skilled builder in America
Job Summary
Responsible for the administration and execution of assigned projects in safe, profitable and timely manner.
Often assigned multiple project and/or projects of larger contract amounts and/or complexity.
Manages the work in a manner consistent with standards of quality and integrity.
Establishes and maintains a professional working relationships with owners, architects, engineers, subcontractors and suppliers.
Participate as requested in business development, estimating, bidding an contract negotiation phases of the projects assigned.
This position includes two \"steps\" (I, II), which provide for a progression of skill and experience.
The Step I level is capable of managing fairly large projects of $51 - $100 million in size with typically 10 - 15 years of experience.
The Step II level is capable of managing large projects of a complex nature and/or multiple projects totaling $101 - $199 million and typically with a minimum of 15 years of experience.
Key Responsibilities
1.
Champions the orderly, timely transition of projects from the estimating phase to the field.
This transition shall include contract review meetings, which encompass a review of contract requirements, general conditions, schedules, budgets, subcontracts, and purchase order agreements.
2.
Completes close out requirements and punch lists in a timely manner.
Handles warranty callbacks quickly to maintain owner/client relationships.
3.
Coordinates with the Project Superintendent the means and methods required for the successful and profitable execution of the work.
Reviews and monitors manpower, equipment, and material resources to accomplish this goal.
4.
Establishes and maintains professional working relationships with owners, architects, engineers, and subcontractors.
5.
Has overall responsibility for project success, including safety, schedule, profitability, quality and customer satisfaction as well as responsibility for personnel decisions that impact the project.
6.
Manages all billings to ensure timely submission of payment applications and collection of payments from the
7.
Manages the development of the overall CPM schedule with the Project Superintendent(s) and assures a...
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Type: Permanent Location: Tampa, US-FL
Salary / Rate: Not Specified
Posted: 2025-12-26 07:28:09
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JOB DESCRIPTION
As a 100% employee-owned contractor, when you work at Sundt, you're not just hiring on at a company, you're joining a culture.
Because everyone at Sundt is part owner, you'll join a team of people who are deeply invested in their work.
From apprentices to managers, we're passionate about the details and deliberate in everything we do.
At Sundt we focus on building long-term prosperity for our clients, communities and employee-owners.
We offer competitive pay, industry-leading benefits including a 401k and employee stock ownership plan, incentive programs for craft and administrative employees as well as training that focuses on your personal and professional growth.
We're driven by skill, grit and purpose.
Join us as we strive to be the most skilled builder in America
Job Summary
Plans, coordinates, and supervises field operations of projects.
Provides technical direction and is responsible for safety, costs, productivity, profitability, and overall quality of the work (including self-performed work).
Key Responsibilities
1.
Coordinates the means and methods, manpower, equipment, and material resources required to accomplish goals.
2.
Develops and manages the construction plan with the PM for the successful execution of the work.
3.
Ensures project team is coordinating schedules both internally and externally with the subcontractors for monthly updates.
4.
Ensures the project superintendents identify the most efficient/effective flow of the work to maintain highest production for all trades.
5.
Oversees the development of the CPM project schedule with the project superintendents and project manager.
6.
Oversees the procurement process with the project team for proper coordination and alignment with the CPM schedule.
7.
Oversees the timely completion of all punch lists and develops a schedule as required by the owner for the successful start-up and commissioning of all systems.
8.
Participates in business development proposals and presentations.
9.
Responsible for understanding prime contract terms and conditions, contract documents, subcontract agreements, purchase order agreements, etc.
Minimum Job Requirements
1.
10+ years' construction project supervision.
2.
BS Degree in construction related field.
3.
Proficient use of all Microsoft Office Suite programs.
4.
Projects worked in excess of $200 million in size.
Note: Job Description is subject to change at any time and may include other duties as assigned.
Physical Requirements
1.
Ability to wear personal protective equipment is required (including but not limited to; steel toed shoes, gloves, safety glasses, hearing protection, hardhat, vest, etc.)
2.
May reach above shoulder heights and below the waist on a frequent basis
3.
May stoop, kneel, or bend, on an occasional basis
4.
May use telephone, computer system, email, or other electronic devices on a limited basis to communicate with internal and external customers or vendors
5.
Must be able to comply with all sa...
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Type: Permanent Location: Tampa, US-FL
Salary / Rate: Not Specified
Posted: 2025-12-26 07:28:08
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JOB DESCRIPTION
As a 100% employee-owned contractor, when you work at Sundt, you're not just hiring on at a company, you're joining a culture.
Because everyone at Sundt is part owner, you'll join a team of people who are deeply invested in their work.
From apprentices to managers, we're passionate about the details and deliberate in everything we do.
At Sundt we focus on building long-term prosperity for our clients, communities and employee-owners.
We offer competitive pay, industry-leading benefits including a 401k and employee stock ownership plan, incentive programs for craft and administrative employees as well as training that focuses on your personal and professional growth.
We're driven by skill, grit and purpose.
Join us as we strive to be the most skilled builder in America
Job Summary
Assist skilled craft workers in performing their assigned duties.
Work in other crafts at levels appropriate to training and skills as requested by project supervision.
Must have the ability to take direction from a higher skilled worker or foreman.
Key Responsibilities
1.
Effective Math skills - add, subtract, multiply and divide.
2.
Eliminate WASTE such as waiting, rework, transporting, material storage and time.
3.
If unsure about any aspect of the work or issues regarding safe practices ask a supervisor before continuing.
4.
Learn and understand all safety hazards related to the work.
5.
Learn to safely and effectively use or operate work related tools and equipment.
6.
Look for opportunities for improvement in all tasks, means and methods regarding the work and be willing to learn from others.
7.
Maintain positive working relationships with all members of the crew.
8.
Produce high quality work, safely and productively at all times.
9.
Provide feedback to ensure all materials, tools, equipment and information is available for the work.
Minimum Job Requirements
1.
NCCER Core Curriculum and /or a High School diploma or equivalent is also preferred.
2.
One year experience (level I), two years' experience (level II) and three plus years' experience in the industrial/commercial construction industry is preferred.
3.
Possess effective verbal and written communication skills.
Note: Job Description is subject to change at any time and may include other duties as assigned.
Physical Requirements
1.
Ability to wear personal protective equipment is required (including but not limited to; steel toed shoes, gloves, safety glasses, hearing protection, hardhat, vest, etc.)
2.
May reach above shoulder heights and below the waist on a frequent basis
3.
May stoop, kneel, or bend, on an occasional basis
4.
May use telephone, computer system, email, or other electronic devices on a limited basis to communicate with internal and external customers or vendors
5.
Move in and around confined, cluttered and uneven areas.
6.
Must be able to comply with all safety standards and procedures
7.
Required to use hands to grasp, lift, handle, carry or feel objects on a f...
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Type: Permanent Location: Irving, US-TX
Salary / Rate: Not Specified
Posted: 2025-12-26 07:28:07
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JOB DESCRIPTION
As a 100% employee-owned contractor, when you work at Sundt, you're not just hiring on at a company, you're joining a culture.
Because everyone at Sundt is part owner, you'll join a team of people who are deeply invested in their work.
From apprentices to managers, we're passionate about the details and deliberate in everything we do.
At Sundt we focus on building long-term prosperity for our clients, communities and employee-owners.
We offer competitive pay, industry-leading benefits including a 401k and employee stock ownership plan, incentive programs for craft and administrative employees as well as training that focuses on your personal and professional growth.
We're driven by skill, grit and purpose.
Join us as we strive to be the most skilled builder in America
Basic Job Functions
Provide leadership, management, and supervision necessary for the planning, lay-out, and performing all types of concrete work in accordance with all applicable plans, specifications, codes, and industry standards.
Plan and coordinate the efforts of all foremen or crews under his/her supervision and provide all resources needed for the work to be done safely, correctly, and efficiently.
Work with other foreman or superintendents to ensure that the work is coordinated and sequenced to assure that the flow of work and the schedule is maintained.
Key Responsibilities
Maintain positive working relationships with client and superintendent.
Maintain a safe and clean work environment and assure that high quality work is always being performed.
Conduct and/or participate in all safety, quality, production, and planning meetings.
Assure all foreman and crew evaluations/performance agreements are conducted.
Champion and promote a Continuous Improvement culture with all members of the crew(s).
Assure the accuracy of all time sheets, quantity, and productivity reports.
Maintain and monitor the 6- and 1-week schedules, coordinate with the master schedule and be actively engaged in developing and executing work packages and task plans.
Adhere to and support all company policies, procedures and "The Sundt Way" regarding the work and people you supervise.
Provide appropriate coaching and mentoring for crew members to help them be the best they can be.
Minimum Job Requirements
Must have a minimum of five years' (level I) and six-plus years' (level II) experience in the relevant construction market and an in-depth understanding of the trade(s) being supervised.
Must set standards of excellence in leadership, safety, quality, and productivity for the members of his/her crew.
Possess effective verbal and written communication skills.
Note: Job Description is subject to change at any time and may include other duties as assigned.
Physical Requirements
Work up to a 12-hour shift doing hard physical work in varying temperatures and outside conditions.
Climb and maintain balance on steel/wood framework, stairs, ladders,...
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Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2025-12-26 07:28:07
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JOB DESCRIPTION
As a 100% employee-owned contractor, when you work at Sundt, you're not just hiring on at a company, you're joining a culture.
Because everyone at Sundt is part owner, you'll join a team of people who are deeply invested in their work.
From apprentices to managers, we're passionate about the details and deliberate in everything we do.
At Sundt we focus on building long-term prosperity for our clients, communities and employee-owners.
We offer competitive pay, industry-leading benefits including a 401k and employee stock ownership plan, incentive programs for craft and administrative employees as well as training that focuses on your personal and professional growth.
We're driven by skill, grit and purpose.
Join us as we strive to be the most skilled builder in America
Job Summary
Assist skilled craft workers in performing their assigned duties.
Work in other crafts at levels appropriate to training and skills as requested by project supervision.
Must have the ability to take direction from a higher skilled worker or foreman.
Key Responsibilities
1.
Effective Math skills - add, subtract, multiply and divide.
2.
Eliminate WASTE such as waiting, rework, transporting, material storage and time.
3.
If unsure about any aspect of the work or issues regarding safe practices ask a supervisor before continuing.
4.
Learn and understand all safety hazards related to the work.
5.
Learn to safely and effectively use or operate work related tools and equipment.
6.
Look for opportunities for improvement in all tasks, means and methods regarding the work and be willing to learn from others.
7.
Maintain positive working relationships with all members of the crew.
8.
Produce high quality work, safely and productively at all times.
9.
Provide feedback to ensure all materials, tools, equipment and information is available for the work.
Minimum Job Requirements
1.
NCCER Core Curriculum and /or a High School diploma or equivalent is also preferred.
2.
One year experience (level I), two years' experience (level II) and three plus years' experience in the industrial/commercial construction industry is preferred.
3.
Possess effective verbal and written communication skills.
Note: Job Description is subject to change at any time and may include other duties as assigned.
Physical Requirements
1.
Ability to wear personal protective equipment is required (including but not limited to; steel toed shoes, gloves, safety glasses, hearing protection, hardhat, vest, etc.)
2.
May reach above shoulder heights and below the waist on a frequent basis
3.
May stoop, kneel, or bend, on an occasional basis
4.
May use telephone, computer system, email, or other electronic devices on a limited basis to communicate with internal and external customers or vendors
5.
Move in and around confined, cluttered and uneven areas.
6.
Must be able to comply with all safety standards and procedures
7.
Required to use hands to grasp, lift, handle, carry or feel objects on a f...
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Type: Permanent Location: Irving, US-TX
Salary / Rate: Not Specified
Posted: 2025-12-26 07:28:06
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Company
Federal Reserve Bank of New York
Assists in executing the supervisory plan and meeting supervisory mandates for one or more risk stripes and/or institutions.
Assists in developing the supervisory plan for non-complex to moderately complex risk stripes and/or institutions.
Role Description
Experienced: Acts as a seasoned individual contributor.
Works independently with limited supervision, and may manage projects/processes.
Coaches and reviews the work of other professionals.
Faces problems that are difficult and sometimes complex.
Influences others regarding policies, practices, and procedures.
Tactical (40%) –focused on the plans to achieve goals and objectives –the “how”, Transactional (60%) –carries out defined steps or processes.
Achieves operational targets with significant impact on departmental results.
Works independently on larger, complex projects/ assignment.
Manages entire projects or processes within their job area.
Performs work under intermittent supervision with significant autonomy and discretion; plans and arranges short-term work.
Meets less clearly defined goals.
Communicates with parties within and outside of their own function, which may include external organizations.
Influences parties within and outside of their function at an operational level regarding policies, procedures, and practices.
Requires higher knowledge of their job area.
Has practical knowledge of project and process management.
Experienced understanding of business line and of specialized discipline and an understanding of the overall Bank.
Provides resolution to a diverse range of recognizable complex problems.
Analysis is required to identify root cause.
Uses judgment within defined boundaries to develop alternate solutions, both long and short term.
Problem/Task resolution timeframe: Inclusive of shorter timeframes, but typically the majority of tasks take three to six months to resolve.
Job Summary
[Assists in executing the supervisory plan and meeting supervisory mandates for one or more risk stripes and/or institutions.
Assists in developing the supervisory plan for non-complex to moderately complex risk stripes and/or institutions.
]
Core Responsibilities
[Participates in firm specific and horizontal examinations and develops well supported supervisory assessments.
Assists in executing continuous monitoring regimes including meetings with management, review and analysis of internal risk reports, performance reports, budget projections, business plans, and committee meeting minutes and other materials for assigned institutions.
Analyzes current industry practices, conditions and trends to identify inherent/emerging risks as financial products/markets evolve.
Prepares presentations and findings regarding risks and supervisory concerns to internal stakeholders and firm management.]
Qualifications
[
Demonstrated relevant experience.
]
Touchstone Behaviors
Communicate Authentically - Empathetically engage one another with dire...
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Type: Permanent Location: New York, US-NY
Salary / Rate: 134700
Posted: 2025-12-26 07:28:01
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Coke Florida is looking for a Sales Account Manager (SAM) based out of our Miami location, working Monday - Friday with occasional nights and weekends.
What You Will Do:
As a Coke Florida Sales Account Manager (SAM), you will be r esponsible for existing business development and customer relationships.
The SAM increases business by selling additional brands and packages within his or her sales territory's existing customer base.
The Sales Account Manager at Coca-Cola Beverages Florida works across all sales channels on a specified and cyclical sales route.
Roles and Responsibilities:
* Selling products and displays to customers following prescribed sales priorities.
* Customarily and regularly performs these primary duties in the field visiting customer accounts away from a company facility or office.
* Build and maintain profitable customer relationships.
* Execute and close all sales calls.
* Sell in incremental displays and equipment placements; sell in of CMA and other contractual agreements to customers.
Drives promotional programs and ensures dealer compliance.
* Review business results with customers.
* Drives innovation brands into the market via existing customer base.
* Uses tools and sales process as trained to grow our in-outlet execution.
* Ensure company assets meet performance requirements and develop a plan of action for those assets generating zero or low volume.
* Ensure outlets comply with Coca-Cola Beverages Florida standards.
* Communicate account activities to appropriate parties.
* Some merchandising and rotation inspection.
* Resolve customer inquiries, including researching and closing customer service tickets.
* Transport, replace, and maintain Point of Sale advertising as appropriate for account.
* Maintain regular and punctual attendance.
* Work overtime as assigned.
* Comply with all company policies, procedures, and applicable laws.
* Identifying and reporting any unsafe working conditions.
* Comply with dress code or appearance/grooming standards.
* Work shifts and work schedules as assigned.
For this role, you will need:
* High School or GED (General Education Diploma)
* At least 1 year of general work experience.
* Ability to create & conduct sales presentations including ability to overcome objections.
* Ability to use and understand mobile applications.
* Ability to work variable schedule, weekends and holidays required.
* Must have and maintain a valid driver's license.
* Must have and maintain current vehicle liability insurance, as specified by the company.
* Must have a driving record with no major moving violations in the last three (3) years.
*
* Must provide and maintain a personal vehicle for use during employee working hours.
* Frequent lifting of 25+ pounds.
Occasional lifting of 50+ pounds, bending, reaching, kneeling, and light merchandising.
...
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Type: Permanent Location: Miami, US-FL
Salary / Rate: Not Specified
Posted: 2025-12-26 07:27:58
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Coke Florida is looking for Field Service Installer based out of our Hollywood location.
Working Monday - Friday from 6:00 AM to Finish.
Flexibility is needed for occasional overnight and weekend work based on business needs.
What You Will Do:
As a Coke Florida Field Service Installer, you will be responsible for performing installations, removals and relocations of fountain equipment at customer accounts.
Roles and Responsibilities:
* Performs installations, removals relocations, surveys and basic service of fountain equipment.
* Responsible for performing electrical and mechanical services on fountain dispensing equipment.
* Maneuver equipment in order to perform all mechanical services on fountain equipment including preventative maintenance.
* Maintain positive customer relationships.
* Prepare/Install equipment in accordance with company standards.
* Maintain on-vehicle parts inventory and order new supplies as needed.
* Maintain and complete required paperwork, such as work tickets, parts list, electronic surveys, work order close-outs, etc.
* Provide quality customer service.
* Position requires flexibility.
Weekends and holidays may be required.
* Must follow all Company/DOT vehicle policies.
Smith-System, Geotab, Lytx (Dashcams), etc.
For this role, you'll need:
* High School diploma or GED required.
* 1 + years of demonstrated mechanical, technical, construction OR plumbing experience preferred
* Basic computer skills required.
* Must be able to lift a minimum of 70 lbs.
* Valid driver's license and driving record within MVR policy guidelines
*
*Major moving violations include, but are not limited to, leaving the scene of an accident, driving under the influence, and reckless driving.
Minor moving violations include, but are not limited to, speeding, driving too close, failure to stop, and improper lane changes.
Driving records, including minor moving violations, will be evaluated according to Coke Florida guidelines to determine eligibility for the position.This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions.
Coke Florida reserves the right to revise the job description at any time and to assign additional duties and responsibilities as needed.
Employment with Coke Florida is at-will.
The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions of their job, absent undue hardship.
Coca-Cola Beverages Florida is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of dis...
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Type: Permanent Location: Hollywood, US-FL
Salary / Rate: Not Specified
Posted: 2025-12-26 07:27:57
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Division or Field Office:
Richmond Branch Office
Department of Position: Claims Department
Work from:
Remote Salary Range:
$63,130.00-$100,843.00
*
salary range is for thislevel and may vary based on actual level of role hired for
*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location, and experience of an applicant, as well as level of role for which the successful candidate is hired.Position may be eligible for an annual bonus payment.
At Erie Insurance, you're not just part of a Fortune 500 company; you're also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies.
Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.
Benefits That Go Beyond The Basics
We strive to be Above all in Service® to our customers-and to our employees.
That's why Erie Insurance offers you an exceptional benefits package, including:
* Premier health, prescription, dental, and vision benefits for you and your dependents.Coverage begins your first day of work.
* Low contributions to medical and prescription premiums.We currently pay up to 97% of employees' monthly premium costs.
* Pension.We are one of only 13 Fortune 500 companies to offer a traditional pension plan.
Full-time employees are vested after five years of service.
* 401(k) with up to 4% contribution match.The 401(k) is offered in addition to the pension.
* Paid time off.Paid vacation, personal days, sick days, bereavement days and parental leave.
* Career development.Including a tuition reimbursement program for higher education and industry designations.
Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.
Position Summary
Exercises independent discretion and judgement in claims handling involving complex liability issues, to include coverage issues and severe injury claims.
* This is a remote work form home position anywhere in the state of VA.
* The ideal candidate will live in close proximity to the Richmond Branch Office.
Duties and Responsibilities
* Conducts investigations, evaluate and make recommendations regarding coverage and liability.
* Handles claims involving complex liability, damages or coverages.
* Negotiates with all parties, or their representatives, within designated authority.
* Documents the file and submits reports.
* Identifies subrogation opportunities and initiates appropriate action.
* Completes required t...
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Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2025-12-26 07:27:55
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Division or Field Office:
Illinois Branch Office
Department of Position: Claims Department
Work from:
Branch Office Salary Range:
$86,954.00-$138,899.00
*
salary range is for thislevel and may vary based on actual level of role hired for
*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location, and experience of an applicant, as well as level of role for which the successful candidate is hired.Position may be eligible for an annual bonus payment.
At Erie Insurance, you're not just part of a Fortune 500 company; you're also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies.
Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.
Benefits That Go Beyond The Basics
We strive to be Above all in Service® to our customers-and to our employees.
That's why Erie Insurance offers you an exceptional benefits package, including:
* Premier health, prescription, dental, and vision benefits for you and your dependents.Coverage begins your first day of work.
* Low contributions to medical and prescription premiums.We currently pay up to 97% of employees' monthly premium costs.
* Pension.We are one of only 13 Fortune 500 companies to offer a traditional pension plan.
Full-time employees are vested after five years of service.
* 401(k) with up to 4% contribution match.The 401(k) is offered in addition to the pension.
* Paid time off.Paid vacation, personal days, sick days, bereavement days and parental leave.
* Career development.Including a tuition reimbursement program for higher education and industry designations.
Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.
Position Summary
Supervises, trains, and monitors the activities of assigned claims adjusters and other claims personnel.
Assists the Claims Manager or VP, Field Claims in the overseeing and handling of claims.
* This position will be supervising Property Adjusters.
* This is an in-office position with hybrid flexibility, preference will be given to those who live close to the Peoria Branch Office.
Duties and Responsibilities
* Manages overall operations of designated area of authority.
Interviews, hires, trains, and directs personnel.
Prepares and conducts performance assessments, coordinates discipline and oversees Employee development as required.
* Reviews claims on a regular basis in accordance with company policy.
When appropriate, set u...
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Type: Permanent Location: Peoria, US-IL
Salary / Rate: Not Specified
Posted: 2025-12-26 07:27:55
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Description & Requirements
Maximus is looking for a dynamic Senior Knowledge Analyst to serve as the dedicated Contact Center Content Specialist (CCCS).
In this pivotal role, you'll collaborate closely with government and internal teams to identify content gaps, drive improvements, and ensure that agents are equipped with clear, effective, and bilingual resources.
*Position is contingent upon contract award
*
This is a fully remote role.
Must have the ability to pass a federal background check.
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Build and maintain knowledge base in SharePoint.
- Build document management processes and procedures.
- Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current.
- Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content.
- Create hierarchy and ownership structure to sustain knowledge management.
- Empower contributions from key stakeholders to improve the knowledge base.
- Design and implement work flows to manage documentation process.
- Establish standard templates for all documentation for the teams to utilize in document creation.
- Collaborate with and support the Implementation Team to tune and evolve our Knowledge Base.
- Create, promote and apply best practices for writing, style and content in Microsoft style.
- Create training material in support of the Knowledge management process.
- Improve search results by honing and maintaining the knowledge base taxonomy, labels list and ensuring symptoms and subject terms are present in each article.
- Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint.
• Coordinate with client content teams, and the Senior Training Manager to identify and address content gaps specific to contact center operations.
• Serve as a bilingual subject matter expert (English and Spanish) for contact center content development.
• Support the creation and refinement of training materials for contact center agents.
• Draft monthly action and improvement reports with recommendations on knowledge content, quality, customer satisfaction, and training materials.
• Represent the contact center perspective in content-related discussions and decisions.
• Work extensively with business partners and SMEs to perform knowledge needs analysis, develop and update training and knowledge resources that meet staff and stakeholder needs and organizational quality standards.
• Manage and develop knowledge articles, chat quick text scripts and email templates.
• Conduct audits of knowledge articles and procedures to ensure accuracy and relevance.
•...
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Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2025-12-26 07:26:07
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Description & Requirements
Maximus is looking for a dynamic Senior Knowledge Analyst to serve as the dedicated Contact Center Content Specialist (CCCS).
In this pivotal role, you'll collaborate closely with government and internal teams to identify content gaps, drive improvements, and ensure that agents are equipped with clear, effective, and bilingual resources.
*Position is contingent upon contract award
*
This is a fully remote role.
Must have the ability to pass a federal background check.
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Build and maintain knowledge base in SharePoint.
- Build document management processes and procedures.
- Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current.
- Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content.
- Create hierarchy and ownership structure to sustain knowledge management.
- Empower contributions from key stakeholders to improve the knowledge base.
- Design and implement work flows to manage documentation process.
- Establish standard templates for all documentation for the teams to utilize in document creation.
- Collaborate with and support the Implementation Team to tune and evolve our Knowledge Base.
- Create, promote and apply best practices for writing, style and content in Microsoft style.
- Create training material in support of the Knowledge management process.
- Improve search results by honing and maintaining the knowledge base taxonomy, labels list and ensuring symptoms and subject terms are present in each article.
- Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint.
• Coordinate with client content teams, and the Senior Training Manager to identify and address content gaps specific to contact center operations.
• Serve as a bilingual subject matter expert (English and Spanish) for contact center content development.
• Support the creation and refinement of training materials for contact center agents.
• Draft monthly action and improvement reports with recommendations on knowledge content, quality, customer satisfaction, and training materials.
• Represent the contact center perspective in content-related discussions and decisions.
• Work extensively with business partners and SMEs to perform knowledge needs analysis, develop and update training and knowledge resources that meet staff and stakeholder needs and organizational quality standards.
• Manage and develop knowledge articles, chat quick text scripts and email templates.
• Conduct audits of knowledge articles and procedures to ensure accuracy and relevance.
•...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2025-12-26 07:26:07
-
Description & Requirements
Maximus is looking for a dynamic Senior Knowledge Analyst to serve as the dedicated Contact Center Content Specialist (CCCS).
In this pivotal role, you'll collaborate closely with government and internal teams to identify content gaps, drive improvements, and ensure that agents are equipped with clear, effective, and bilingual resources.
*Position is contingent upon contract award
*
This is a fully remote role.
Must have the ability to pass a federal background check.
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Build and maintain knowledge base in SharePoint.
- Build document management processes and procedures.
- Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current.
- Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content.
- Create hierarchy and ownership structure to sustain knowledge management.
- Empower contributions from key stakeholders to improve the knowledge base.
- Design and implement work flows to manage documentation process.
- Establish standard templates for all documentation for the teams to utilize in document creation.
- Collaborate with and support the Implementation Team to tune and evolve our Knowledge Base.
- Create, promote and apply best practices for writing, style and content in Microsoft style.
- Create training material in support of the Knowledge management process.
- Improve search results by honing and maintaining the knowledge base taxonomy, labels list and ensuring symptoms and subject terms are present in each article.
- Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint.
• Coordinate with client content teams, and the Senior Training Manager to identify and address content gaps specific to contact center operations.
• Serve as a bilingual subject matter expert (English and Spanish) for contact center content development.
• Support the creation and refinement of training materials for contact center agents.
• Draft monthly action and improvement reports with recommendations on knowledge content, quality, customer satisfaction, and training materials.
• Represent the contact center perspective in content-related discussions and decisions.
• Work extensively with business partners and SMEs to perform knowledge needs analysis, develop and update training and knowledge resources that meet staff and stakeholder needs and organizational quality standards.
• Manage and develop knowledge articles, chat quick text scripts and email templates.
• Conduct audits of knowledge articles and procedures to ensure accuracy and relevance.
•...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2025-12-26 07:26:06
-
Description & Requirements
Maximus is looking for a dynamic Senior Knowledge Analyst to serve as the dedicated Contact Center Content Specialist (CCCS).
In this pivotal role, you'll collaborate closely with government and internal teams to identify content gaps, drive improvements, and ensure that agents are equipped with clear, effective, and bilingual resources.
*Position is contingent upon contract award
*
This is a fully remote role.
Must have the ability to pass a federal background check.
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Build and maintain knowledge base in SharePoint.
- Build document management processes and procedures.
- Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current.
- Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content.
- Create hierarchy and ownership structure to sustain knowledge management.
- Empower contributions from key stakeholders to improve the knowledge base.
- Design and implement work flows to manage documentation process.
- Establish standard templates for all documentation for the teams to utilize in document creation.
- Collaborate with and support the Implementation Team to tune and evolve our Knowledge Base.
- Create, promote and apply best practices for writing, style and content in Microsoft style.
- Create training material in support of the Knowledge management process.
- Improve search results by honing and maintaining the knowledge base taxonomy, labels list and ensuring symptoms and subject terms are present in each article.
- Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint.
• Coordinate with client content teams, and the Senior Training Manager to identify and address content gaps specific to contact center operations.
• Serve as a bilingual subject matter expert (English and Spanish) for contact center content development.
• Support the creation and refinement of training materials for contact center agents.
• Draft monthly action and improvement reports with recommendations on knowledge content, quality, customer satisfaction, and training materials.
• Represent the contact center perspective in content-related discussions and decisions.
• Work extensively with business partners and SMEs to perform knowledge needs analysis, develop and update training and knowledge resources that meet staff and stakeholder needs and organizational quality standards.
• Manage and develop knowledge articles, chat quick text scripts and email templates.
• Conduct audits of knowledge articles and procedures to ensure accuracy and relevance.
•...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2025-12-26 07:26:04
-
Description & Requirements
Maximus is looking for a dynamic Senior Knowledge Analyst to serve as the dedicated Contact Center Content Specialist (CCCS).
In this pivotal role, you'll collaborate closely with government and internal teams to identify content gaps, drive improvements, and ensure that agents are equipped with clear, effective, and bilingual resources.
*Position is contingent upon contract award
*
This is a fully remote role.
Must have the ability to pass a federal background check.
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Build and maintain knowledge base in SharePoint.
- Build document management processes and procedures.
- Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current.
- Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content.
- Create hierarchy and ownership structure to sustain knowledge management.
- Empower contributions from key stakeholders to improve the knowledge base.
- Design and implement work flows to manage documentation process.
- Establish standard templates for all documentation for the teams to utilize in document creation.
- Collaborate with and support the Implementation Team to tune and evolve our Knowledge Base.
- Create, promote and apply best practices for writing, style and content in Microsoft style.
- Create training material in support of the Knowledge management process.
- Improve search results by honing and maintaining the knowledge base taxonomy, labels list and ensuring symptoms and subject terms are present in each article.
- Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint.
• Coordinate with client content teams, and the Senior Training Manager to identify and address content gaps specific to contact center operations.
• Serve as a bilingual subject matter expert (English and Spanish) for contact center content development.
• Support the creation and refinement of training materials for contact center agents.
• Draft monthly action and improvement reports with recommendations on knowledge content, quality, customer satisfaction, and training materials.
• Represent the contact center perspective in content-related discussions and decisions.
• Work extensively with business partners and SMEs to perform knowledge needs analysis, develop and update training and knowledge resources that meet staff and stakeholder needs and organizational quality standards.
• Manage and develop knowledge articles, chat quick text scripts and email templates.
• Conduct audits of knowledge articles and procedures to ensure accuracy and relevance.
•...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2025-12-26 07:26:03
-
Description & Requirements
Maximus is looking for a dynamic Senior Knowledge Analyst to serve as the dedicated Contact Center Content Specialist (CCCS).
In this pivotal role, you'll collaborate closely with government and internal teams to identify content gaps, drive improvements, and ensure that agents are equipped with clear, effective, and bilingual resources.
*Position is contingent upon contract award
*
This is a fully remote role.
Must have the ability to pass a federal background check.
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Build and maintain knowledge base in SharePoint.
- Build document management processes and procedures.
- Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current.
- Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content.
- Create hierarchy and ownership structure to sustain knowledge management.
- Empower contributions from key stakeholders to improve the knowledge base.
- Design and implement work flows to manage documentation process.
- Establish standard templates for all documentation for the teams to utilize in document creation.
- Collaborate with and support the Implementation Team to tune and evolve our Knowledge Base.
- Create, promote and apply best practices for writing, style and content in Microsoft style.
- Create training material in support of the Knowledge management process.
- Improve search results by honing and maintaining the knowledge base taxonomy, labels list and ensuring symptoms and subject terms are present in each article.
- Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint.
• Coordinate with client content teams, and the Senior Training Manager to identify and address content gaps specific to contact center operations.
• Serve as a bilingual subject matter expert (English and Spanish) for contact center content development.
• Support the creation and refinement of training materials for contact center agents.
• Draft monthly action and improvement reports with recommendations on knowledge content, quality, customer satisfaction, and training materials.
• Represent the contact center perspective in content-related discussions and decisions.
• Work extensively with business partners and SMEs to perform knowledge needs analysis, develop and update training and knowledge resources that meet staff and stakeholder needs and organizational quality standards.
• Manage and develop knowledge articles, chat quick text scripts and email templates.
• Conduct audits of knowledge articles and procedures to ensure accuracy and relevance.
•...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2025-12-26 07:26:02
-
Description & Requirements
Maximus is looking for a dynamic Senior Knowledge Analyst to serve as the dedicated Contact Center Content Specialist (CCCS).
In this pivotal role, you'll collaborate closely with government and internal teams to identify content gaps, drive improvements, and ensure that agents are equipped with clear, effective, and bilingual resources.
*Position is contingent upon contract award
*
This is a fully remote role.
Must have the ability to pass a federal background check.
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Build and maintain knowledge base in SharePoint.
- Build document management processes and procedures.
- Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current.
- Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content.
- Create hierarchy and ownership structure to sustain knowledge management.
- Empower contributions from key stakeholders to improve the knowledge base.
- Design and implement work flows to manage documentation process.
- Establish standard templates for all documentation for the teams to utilize in document creation.
- Collaborate with and support the Implementation Team to tune and evolve our Knowledge Base.
- Create, promote and apply best practices for writing, style and content in Microsoft style.
- Create training material in support of the Knowledge management process.
- Improve search results by honing and maintaining the knowledge base taxonomy, labels list and ensuring symptoms and subject terms are present in each article.
- Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint.
• Coordinate with client content teams, and the Senior Training Manager to identify and address content gaps specific to contact center operations.
• Serve as a bilingual subject matter expert (English and Spanish) for contact center content development.
• Support the creation and refinement of training materials for contact center agents.
• Draft monthly action and improvement reports with recommendations on knowledge content, quality, customer satisfaction, and training materials.
• Represent the contact center perspective in content-related discussions and decisions.
• Work extensively with business partners and SMEs to perform knowledge needs analysis, develop and update training and knowledge resources that meet staff and stakeholder needs and organizational quality standards.
• Manage and develop knowledge articles, chat quick text scripts and email templates.
• Conduct audits of knowledge articles and procedures to ensure accuracy and relevance.
•...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2025-12-26 07:26:01
-
Description & Requirements
Maximus is looking for a dynamic Senior Knowledge Analyst to serve as the dedicated Contact Center Content Specialist (CCCS).
In this pivotal role, you'll collaborate closely with government and internal teams to identify content gaps, drive improvements, and ensure that agents are equipped with clear, effective, and bilingual resources.
*Position is contingent upon contract award
*
This is a fully remote role.
Must have the ability to pass a federal background check.
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Build and maintain knowledge base in SharePoint.
- Build document management processes and procedures.
- Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current.
- Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content.
- Create hierarchy and ownership structure to sustain knowledge management.
- Empower contributions from key stakeholders to improve the knowledge base.
- Design and implement work flows to manage documentation process.
- Establish standard templates for all documentation for the teams to utilize in document creation.
- Collaborate with and support the Implementation Team to tune and evolve our Knowledge Base.
- Create, promote and apply best practices for writing, style and content in Microsoft style.
- Create training material in support of the Knowledge management process.
- Improve search results by honing and maintaining the knowledge base taxonomy, labels list and ensuring symptoms and subject terms are present in each article.
- Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint.
• Coordinate with client content teams, and the Senior Training Manager to identify and address content gaps specific to contact center operations.
• Serve as a bilingual subject matter expert (English and Spanish) for contact center content development.
• Support the creation and refinement of training materials for contact center agents.
• Draft monthly action and improvement reports with recommendations on knowledge content, quality, customer satisfaction, and training materials.
• Represent the contact center perspective in content-related discussions and decisions.
• Work extensively with business partners and SMEs to perform knowledge needs analysis, develop and update training and knowledge resources that meet staff and stakeholder needs and organizational quality standards.
• Manage and develop knowledge articles, chat quick text scripts and email templates.
• Conduct audits of knowledge articles and procedures to ensure accuracy and relevance.
•...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2025-12-26 07:26:00
-
Description & Requirements
Maximus is looking for a dynamic Senior Knowledge Analyst to serve as the dedicated Contact Center Content Specialist (CCCS).
In this pivotal role, you'll collaborate closely with government and internal teams to identify content gaps, drive improvements, and ensure that agents are equipped with clear, effective, and bilingual resources.
*Position is contingent upon contract award
*
This is a fully remote role.
Must have the ability to pass a federal background check.
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Build and maintain knowledge base in SharePoint.
- Build document management processes and procedures.
- Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current.
- Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content.
- Create hierarchy and ownership structure to sustain knowledge management.
- Empower contributions from key stakeholders to improve the knowledge base.
- Design and implement work flows to manage documentation process.
- Establish standard templates for all documentation for the teams to utilize in document creation.
- Collaborate with and support the Implementation Team to tune and evolve our Knowledge Base.
- Create, promote and apply best practices for writing, style and content in Microsoft style.
- Create training material in support of the Knowledge management process.
- Improve search results by honing and maintaining the knowledge base taxonomy, labels list and ensuring symptoms and subject terms are present in each article.
- Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint.
• Coordinate with client content teams, and the Senior Training Manager to identify and address content gaps specific to contact center operations.
• Serve as a bilingual subject matter expert (English and Spanish) for contact center content development.
• Support the creation and refinement of training materials for contact center agents.
• Draft monthly action and improvement reports with recommendations on knowledge content, quality, customer satisfaction, and training materials.
• Represent the contact center perspective in content-related discussions and decisions.
• Work extensively with business partners and SMEs to perform knowledge needs analysis, develop and update training and knowledge resources that meet staff and stakeholder needs and organizational quality standards.
• Manage and develop knowledge articles, chat quick text scripts and email templates.
• Conduct audits of knowledge articles and procedures to ensure accuracy and relevance.
•...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2025-12-26 07:25:59
-
Description & Requirements
Maximus is looking for a dynamic Senior Knowledge Analyst to serve as the dedicated Contact Center Content Specialist (CCCS).
In this pivotal role, you'll collaborate closely with government and internal teams to identify content gaps, drive improvements, and ensure that agents are equipped with clear, effective, and bilingual resources.
*Position is contingent upon contract award
*
This is a fully remote role.
Must have the ability to pass a federal background check.
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Build and maintain knowledge base in SharePoint.
- Build document management processes and procedures.
- Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current.
- Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content.
- Create hierarchy and ownership structure to sustain knowledge management.
- Empower contributions from key stakeholders to improve the knowledge base.
- Design and implement work flows to manage documentation process.
- Establish standard templates for all documentation for the teams to utilize in document creation.
- Collaborate with and support the Implementation Team to tune and evolve our Knowledge Base.
- Create, promote and apply best practices for writing, style and content in Microsoft style.
- Create training material in support of the Knowledge management process.
- Improve search results by honing and maintaining the knowledge base taxonomy, labels list and ensuring symptoms and subject terms are present in each article.
- Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint.
• Coordinate with client content teams, and the Senior Training Manager to identify and address content gaps specific to contact center operations.
• Serve as a bilingual subject matter expert (English and Spanish) for contact center content development.
• Support the creation and refinement of training materials for contact center agents.
• Draft monthly action and improvement reports with recommendations on knowledge content, quality, customer satisfaction, and training materials.
• Represent the contact center perspective in content-related discussions and decisions.
• Work extensively with business partners and SMEs to perform knowledge needs analysis, develop and update training and knowledge resources that meet staff and stakeholder needs and organizational quality standards.
• Manage and develop knowledge articles, chat quick text scripts and email templates.
• Conduct audits of knowledge articles and procedures to ensure accuracy and relevance.
•...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2025-12-26 07:25:59
-
Description & Requirements
Maximus is looking for a dynamic Senior Knowledge Analyst to serve as the dedicated Contact Center Content Specialist (CCCS).
In this pivotal role, you'll collaborate closely with government and internal teams to identify content gaps, drive improvements, and ensure that agents are equipped with clear, effective, and bilingual resources.
*Position is contingent upon contract award
*
This is a fully remote role.
Must have the ability to pass a federal background check.
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Build and maintain knowledge base in SharePoint.
- Build document management processes and procedures.
- Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current.
- Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content.
- Create hierarchy and ownership structure to sustain knowledge management.
- Empower contributions from key stakeholders to improve the knowledge base.
- Design and implement work flows to manage documentation process.
- Establish standard templates for all documentation for the teams to utilize in document creation.
- Collaborate with and support the Implementation Team to tune and evolve our Knowledge Base.
- Create, promote and apply best practices for writing, style and content in Microsoft style.
- Create training material in support of the Knowledge management process.
- Improve search results by honing and maintaining the knowledge base taxonomy, labels list and ensuring symptoms and subject terms are present in each article.
- Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint.
• Coordinate with client content teams, and the Senior Training Manager to identify and address content gaps specific to contact center operations.
• Serve as a bilingual subject matter expert (English and Spanish) for contact center content development.
• Support the creation and refinement of training materials for contact center agents.
• Draft monthly action and improvement reports with recommendations on knowledge content, quality, customer satisfaction, and training materials.
• Represent the contact center perspective in content-related discussions and decisions.
• Work extensively with business partners and SMEs to perform knowledge needs analysis, develop and update training and knowledge resources that meet staff and stakeholder needs and organizational quality standards.
• Manage and develop knowledge articles, chat quick text scripts and email templates.
• Conduct audits of knowledge articles and procedures to ensure accuracy and relevance.
•...
....Read more...
Type: Permanent Location: St. George, US-UT
Salary / Rate: Not Specified
Posted: 2025-12-26 07:25:58
-
Description & Requirements
Maximus is looking for a dynamic Senior Knowledge Analyst to serve as the dedicated Contact Center Content Specialist (CCCS).
In this pivotal role, you'll collaborate closely with government and internal teams to identify content gaps, drive improvements, and ensure that agents are equipped with clear, effective, and bilingual resources.
*Position is contingent upon contract award
*
This is a fully remote role.
Must have the ability to pass a federal background check.
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Build and maintain knowledge base in SharePoint.
- Build document management processes and procedures.
- Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current.
- Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content.
- Create hierarchy and ownership structure to sustain knowledge management.
- Empower contributions from key stakeholders to improve the knowledge base.
- Design and implement work flows to manage documentation process.
- Establish standard templates for all documentation for the teams to utilize in document creation.
- Collaborate with and support the Implementation Team to tune and evolve our Knowledge Base.
- Create, promote and apply best practices for writing, style and content in Microsoft style.
- Create training material in support of the Knowledge management process.
- Improve search results by honing and maintaining the knowledge base taxonomy, labels list and ensuring symptoms and subject terms are present in each article.
- Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint.
• Coordinate with client content teams, and the Senior Training Manager to identify and address content gaps specific to contact center operations.
• Serve as a bilingual subject matter expert (English and Spanish) for contact center content development.
• Support the creation and refinement of training materials for contact center agents.
• Draft monthly action and improvement reports with recommendations on knowledge content, quality, customer satisfaction, and training materials.
• Represent the contact center perspective in content-related discussions and decisions.
• Work extensively with business partners and SMEs to perform knowledge needs analysis, develop and update training and knowledge resources that meet staff and stakeholder needs and organizational quality standards.
• Manage and develop knowledge articles, chat quick text scripts and email templates.
• Conduct audits of knowledge articles and procedures to ensure accuracy and relevance.
•...
....Read more...
Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: Not Specified
Posted: 2025-12-26 07:25:57
-
Description & Requirements
Maximus is looking for a dynamic Senior Knowledge Analyst to serve as the dedicated Contact Center Content Specialist (CCCS).
In this pivotal role, you'll collaborate closely with government and internal teams to identify content gaps, drive improvements, and ensure that agents are equipped with clear, effective, and bilingual resources.
*Position is contingent upon contract award
*
This is a fully remote role.
Must have the ability to pass a federal background check.
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Build and maintain knowledge base in SharePoint.
- Build document management processes and procedures.
- Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current.
- Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content.
- Create hierarchy and ownership structure to sustain knowledge management.
- Empower contributions from key stakeholders to improve the knowledge base.
- Design and implement work flows to manage documentation process.
- Establish standard templates for all documentation for the teams to utilize in document creation.
- Collaborate with and support the Implementation Team to tune and evolve our Knowledge Base.
- Create, promote and apply best practices for writing, style and content in Microsoft style.
- Create training material in support of the Knowledge management process.
- Improve search results by honing and maintaining the knowledge base taxonomy, labels list and ensuring symptoms and subject terms are present in each article.
- Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint.
• Coordinate with client content teams, and the Senior Training Manager to identify and address content gaps specific to contact center operations.
• Serve as a bilingual subject matter expert (English and Spanish) for contact center content development.
• Support the creation and refinement of training materials for contact center agents.
• Draft monthly action and improvement reports with recommendations on knowledge content, quality, customer satisfaction, and training materials.
• Represent the contact center perspective in content-related discussions and decisions.
• Work extensively with business partners and SMEs to perform knowledge needs analysis, develop and update training and knowledge resources that meet staff and stakeholder needs and organizational quality standards.
• Manage and develop knowledge articles, chat quick text scripts and email templates.
• Conduct audits of knowledge articles and procedures to ensure accuracy and relevance.
•...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: Not Specified
Posted: 2025-12-26 07:25:56
-
Description & Requirements
Maximus is looking for a dynamic Senior Knowledge Analyst to serve as the dedicated Contact Center Content Specialist (CCCS).
In this pivotal role, you'll collaborate closely with government and internal teams to identify content gaps, drive improvements, and ensure that agents are equipped with clear, effective, and bilingual resources.
*Position is contingent upon contract award
*
This is a fully remote role.
Must have the ability to pass a federal background check.
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Build and maintain knowledge base in SharePoint.
- Build document management processes and procedures.
- Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current.
- Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content.
- Create hierarchy and ownership structure to sustain knowledge management.
- Empower contributions from key stakeholders to improve the knowledge base.
- Design and implement work flows to manage documentation process.
- Establish standard templates for all documentation for the teams to utilize in document creation.
- Collaborate with and support the Implementation Team to tune and evolve our Knowledge Base.
- Create, promote and apply best practices for writing, style and content in Microsoft style.
- Create training material in support of the Knowledge management process.
- Improve search results by honing and maintaining the knowledge base taxonomy, labels list and ensuring symptoms and subject terms are present in each article.
- Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint.
• Coordinate with client content teams, and the Senior Training Manager to identify and address content gaps specific to contact center operations.
• Serve as a bilingual subject matter expert (English and Spanish) for contact center content development.
• Support the creation and refinement of training materials for contact center agents.
• Draft monthly action and improvement reports with recommendations on knowledge content, quality, customer satisfaction, and training materials.
• Represent the contact center perspective in content-related discussions and decisions.
• Work extensively with business partners and SMEs to perform knowledge needs analysis, develop and update training and knowledge resources that meet staff and stakeholder needs and organizational quality standards.
• Manage and develop knowledge articles, chat quick text scripts and email templates.
• Conduct audits of knowledge articles and procedures to ensure accuracy and relevance.
•...
....Read more...
Type: Permanent Location: Lubbock, US-TX
Salary / Rate: Not Specified
Posted: 2025-12-26 07:25:55
-
Description & Requirements
Maximus is looking for a dynamic Senior Knowledge Analyst to serve as the dedicated Contact Center Content Specialist (CCCS).
In this pivotal role, you'll collaborate closely with government and internal teams to identify content gaps, drive improvements, and ensure that agents are equipped with clear, effective, and bilingual resources.
*Position is contingent upon contract award
*
This is a fully remote role.
Must have the ability to pass a federal background check.
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Build and maintain knowledge base in SharePoint.
- Build document management processes and procedures.
- Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current.
- Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content.
- Create hierarchy and ownership structure to sustain knowledge management.
- Empower contributions from key stakeholders to improve the knowledge base.
- Design and implement work flows to manage documentation process.
- Establish standard templates for all documentation for the teams to utilize in document creation.
- Collaborate with and support the Implementation Team to tune and evolve our Knowledge Base.
- Create, promote and apply best practices for writing, style and content in Microsoft style.
- Create training material in support of the Knowledge management process.
- Improve search results by honing and maintaining the knowledge base taxonomy, labels list and ensuring symptoms and subject terms are present in each article.
- Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint.
• Coordinate with client content teams, and the Senior Training Manager to identify and address content gaps specific to contact center operations.
• Serve as a bilingual subject matter expert (English and Spanish) for contact center content development.
• Support the creation and refinement of training materials for contact center agents.
• Draft monthly action and improvement reports with recommendations on knowledge content, quality, customer satisfaction, and training materials.
• Represent the contact center perspective in content-related discussions and decisions.
• Work extensively with business partners and SMEs to perform knowledge needs analysis, develop and update training and knowledge resources that meet staff and stakeholder needs and organizational quality standards.
• Manage and develop knowledge articles, chat quick text scripts and email templates.
• Conduct audits of knowledge articles and procedures to ensure accuracy and relevance.
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Type: Permanent Location: Tysons, US-VA
Salary / Rate: Not Specified
Posted: 2025-12-26 07:25:54
