-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
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Type: Permanent Location: Columbia, US-SC
Salary / Rate: Not Specified
Posted: 2026-05-29 08:20:37
-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
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Type: Permanent Location: Philadelphia, US-PA
Salary / Rate: Not Specified
Posted: 2026-05-29 08:20:36
-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
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Type: Permanent Location: Tulsa, US-OK
Salary / Rate: Not Specified
Posted: 2026-05-29 08:20:36
-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
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Type: Permanent Location: Pittsburgh, US-PA
Salary / Rate: Not Specified
Posted: 2026-05-29 08:20:35
-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
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Type: Permanent Location: Eugene, US-OR
Salary / Rate: Not Specified
Posted: 2026-05-29 08:20:35
-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
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Type: Permanent Location: Portland, US-OR
Salary / Rate: Not Specified
Posted: 2026-05-29 08:20:34
-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
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Type: Permanent Location: Minot, US-ND
Salary / Rate: Not Specified
Posted: 2026-05-29 08:20:33
-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
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Type: Permanent Location: Providence, US-RI
Salary / Rate: Not Specified
Posted: 2026-05-29 08:20:33
-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
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Type: Permanent Location: Fargo, US-ND
Salary / Rate: Not Specified
Posted: 2026-05-29 08:20:32
-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
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Type: Permanent Location: Cincinnati, US-OH
Salary / Rate: Not Specified
Posted: 2026-05-29 08:20:32
-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
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Type: Permanent Location: Columbus, US-OH
Salary / Rate: Not Specified
Posted: 2026-05-29 08:20:31
-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
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Type: Permanent Location: Oklahoma City, US-OK
Salary / Rate: Not Specified
Posted: 2026-05-29 08:20:30
-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
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Type: Permanent Location: Cleveland, US-OH
Salary / Rate: Not Specified
Posted: 2026-05-29 08:20:30
-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
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Type: Permanent Location: Charlotte, US-NC
Salary / Rate: Not Specified
Posted: 2026-05-29 08:20:27
-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
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Type: Permanent Location: Las Cruces, US-NM
Salary / Rate: Not Specified
Posted: 2026-05-29 08:20:27
-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
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Type: Permanent Location: Albany, US-NY
Salary / Rate: Not Specified
Posted: 2026-05-29 08:20:26
-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
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Type: Permanent Location: Buffalo, US-NY
Salary / Rate: Not Specified
Posted: 2026-05-29 08:20:25
-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
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Type: Permanent Location: Rochester, US-NY
Salary / Rate: Not Specified
Posted: 2026-05-29 08:20:25
-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
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Type: Permanent Location: Newark, US-NJ
Salary / Rate: Not Specified
Posted: 2026-05-29 08:20:24
-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
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Type: Permanent Location: Wilmington, US-NC
Salary / Rate: Not Specified
Posted: 2026-05-29 08:20:24
-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
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Type: Permanent Location: Manchester, US-NH
Salary / Rate: Not Specified
Posted: 2026-05-29 08:20:23
-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
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Type: Permanent Location: Cherry Hill, US-NJ
Salary / Rate: Not Specified
Posted: 2026-05-29 08:20:22
-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
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....Read more...
Type: Permanent Location: Albuquerque, US-NM
Salary / Rate: Not Specified
Posted: 2026-05-29 08:20:22
-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
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....Read more...
Type: Permanent Location: Reno, US-NV
Salary / Rate: Not Specified
Posted: 2026-05-29 08:20:21
-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
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Type: Permanent Location: Lebanon, US-NH
Salary / Rate: Not Specified
Posted: 2026-05-29 08:20:20
