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Description & Requirements
The Help Desk Lead will be responsible for overseeing and managing all aspects of the Tier 1 Help Desk team.
The Lead will follow industry standard best practices for Help Desk support and customer service.
The Lead will ensure that the Team is adhering to schedules and maintaining a professional work environment both within the group and with other support Tiers and all customers of the Help Desk.
The Lead will ensure that the team is using all available resources to resolve tickets and ensure Tier 1 has collected all information necessary for the next Tier of support.
The Lead will ensure that unresolved aging tickets at any Tier are actively addressed and followed up on.
The Lead will ensure that all deliverables are accurate and timely.
The Lead will provide presentation support, if necessary.
The Lead will handle various system administrative tasks within the ticket management software.
The Help Desk Lead will adhere to the items as listed in the Help Desk task assignment.
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS147, T3, Band 6
Team Oversight and Management:
* Supervise and manage all aspects of the Tier 1 Help Desk Team.
* Provide training and mentorship to Tier 1 Help Desk Staff.
* Address any issues or conflicts within the Tier 1 Team promptly and effectively.
* Ensure adherence to work schedules, with at least 2 Help Desk staff present during operational hours.
Performance Monitoring and Reporting:
* Monitor Tier 1 team performance and ensure compliance with industry standards.
* Provide weekly Help Desk coverage schedules to the COR and Help Desk Manager.
* Report any issues adversely affecting the Help Desk or its customers to the Help Desk Manager promptly.
* Conduct regular systems health checks and report findings to relevant stakeholders.
* Customer Service and Ticket Management:
* Ensure Tier 1 staff follow industry-standard best practices for Help Desk support and customer service.
* Provide day-to-day technical support to employees for hardware and software systems.
* Respond to and diagnose problems through discussion with users, troubleshooting, and escalation as necessary.
* Coordinate ticket assignments, escalations, and resolutions among Help Desk tiers and external support teams.
* Ensure timely and effective resolution of users' problems, queries, or complaints.
Administrative Tasks and Documentation:
* Handle various system administrative tasks within the ticket management software.
* Document all communication regarding tickets in the ticket management system promptly.
* Ensure accuracy and completeness of all deliverables, including reports and documentation.
Requirements:
* Bachelor's degree (BA/BS) or 4+ years of equivalent experience in lieu of the degree requirement.
* 5+ years of related work experience in Help Desk support.
* Due to fede...
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Type: Permanent Location: Miami, US-FL
Salary / Rate: 63500
Posted: 2024-06-05 08:58:52
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Description & Requirements
The Help Desk Lead will be responsible for overseeing and managing all aspects of the Tier 1 Help Desk team.
The Lead will follow industry standard best practices for Help Desk support and customer service.
The Lead will ensure that the Team is adhering to schedules and maintaining a professional work environment both within the group and with other support Tiers and all customers of the Help Desk.
The Lead will ensure that the team is using all available resources to resolve tickets and ensure Tier 1 has collected all information necessary for the next Tier of support.
The Lead will ensure that unresolved aging tickets at any Tier are actively addressed and followed up on.
The Lead will ensure that all deliverables are accurate and timely.
The Lead will provide presentation support, if necessary.
The Lead will handle various system administrative tasks within the ticket management software.
The Help Desk Lead will adhere to the items as listed in the Help Desk task assignment.
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS147, T3, Band 6
Team Oversight and Management:
* Supervise and manage all aspects of the Tier 1 Help Desk Team.
* Provide training and mentorship to Tier 1 Help Desk Staff.
* Address any issues or conflicts within the Tier 1 Team promptly and effectively.
* Ensure adherence to work schedules, with at least 2 Help Desk staff present during operational hours.
Performance Monitoring and Reporting:
* Monitor Tier 1 team performance and ensure compliance with industry standards.
* Provide weekly Help Desk coverage schedules to the COR and Help Desk Manager.
* Report any issues adversely affecting the Help Desk or its customers to the Help Desk Manager promptly.
* Conduct regular systems health checks and report findings to relevant stakeholders.
* Customer Service and Ticket Management:
* Ensure Tier 1 staff follow industry-standard best practices for Help Desk support and customer service.
* Provide day-to-day technical support to employees for hardware and software systems.
* Respond to and diagnose problems through discussion with users, troubleshooting, and escalation as necessary.
* Coordinate ticket assignments, escalations, and resolutions among Help Desk tiers and external support teams.
* Ensure timely and effective resolution of users' problems, queries, or complaints.
Administrative Tasks and Documentation:
* Handle various system administrative tasks within the ticket management software.
* Document all communication regarding tickets in the ticket management system promptly.
* Ensure accuracy and completeness of all deliverables, including reports and documentation.
Requirements:
* Bachelor's degree (BA/BS) or 4+ years of equivalent experience in lieu of the degree requirement.
* 5+ years of related work experience in Help Desk support.
* Due to fede...
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: 63500
Posted: 2024-06-05 08:58:51
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Description & Requirements
The Help Desk Lead will be responsible for overseeing and managing all aspects of the Tier 1 Help Desk team.
The Lead will follow industry standard best practices for Help Desk support and customer service.
The Lead will ensure that the Team is adhering to schedules and maintaining a professional work environment both within the group and with other support Tiers and all customers of the Help Desk.
The Lead will ensure that the team is using all available resources to resolve tickets and ensure Tier 1 has collected all information necessary for the next Tier of support.
The Lead will ensure that unresolved aging tickets at any Tier are actively addressed and followed up on.
The Lead will ensure that all deliverables are accurate and timely.
The Lead will provide presentation support, if necessary.
The Lead will handle various system administrative tasks within the ticket management software.
The Help Desk Lead will adhere to the items as listed in the Help Desk task assignment.
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS147, T3, Band 6
Team Oversight and Management:
* Supervise and manage all aspects of the Tier 1 Help Desk Team.
* Provide training and mentorship to Tier 1 Help Desk Staff.
* Address any issues or conflicts within the Tier 1 Team promptly and effectively.
* Ensure adherence to work schedules, with at least 2 Help Desk staff present during operational hours.
Performance Monitoring and Reporting:
* Monitor Tier 1 team performance and ensure compliance with industry standards.
* Provide weekly Help Desk coverage schedules to the COR and Help Desk Manager.
* Report any issues adversely affecting the Help Desk or its customers to the Help Desk Manager promptly.
* Conduct regular systems health checks and report findings to relevant stakeholders.
* Customer Service and Ticket Management:
* Ensure Tier 1 staff follow industry-standard best practices for Help Desk support and customer service.
* Provide day-to-day technical support to employees for hardware and software systems.
* Respond to and diagnose problems through discussion with users, troubleshooting, and escalation as necessary.
* Coordinate ticket assignments, escalations, and resolutions among Help Desk tiers and external support teams.
* Ensure timely and effective resolution of users' problems, queries, or complaints.
Administrative Tasks and Documentation:
* Handle various system administrative tasks within the ticket management software.
* Document all communication regarding tickets in the ticket management system promptly.
* Ensure accuracy and completeness of all deliverables, including reports and documentation.
Requirements:
* Bachelor's degree (BA/BS) or 4+ years of equivalent experience in lieu of the degree requirement.
* 5+ years of related work experience in Help Desk support.
* Due to fede...
....Read more...
Type: Permanent Location: Denver, US-CO
Salary / Rate: 63500
Posted: 2024-06-05 08:58:50
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Description & Requirements
The Help Desk Lead will be responsible for overseeing and managing all aspects of the Tier 1 Help Desk team.
The Lead will follow industry standard best practices for Help Desk support and customer service.
The Lead will ensure that the Team is adhering to schedules and maintaining a professional work environment both within the group and with other support Tiers and all customers of the Help Desk.
The Lead will ensure that the team is using all available resources to resolve tickets and ensure Tier 1 has collected all information necessary for the next Tier of support.
The Lead will ensure that unresolved aging tickets at any Tier are actively addressed and followed up on.
The Lead will ensure that all deliverables are accurate and timely.
The Lead will provide presentation support, if necessary.
The Lead will handle various system administrative tasks within the ticket management software.
The Help Desk Lead will adhere to the items as listed in the Help Desk task assignment.
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS147, T3, Band 6
Team Oversight and Management:
* Supervise and manage all aspects of the Tier 1 Help Desk Team.
* Provide training and mentorship to Tier 1 Help Desk Staff.
* Address any issues or conflicts within the Tier 1 Team promptly and effectively.
* Ensure adherence to work schedules, with at least 2 Help Desk staff present during operational hours.
Performance Monitoring and Reporting:
* Monitor Tier 1 team performance and ensure compliance with industry standards.
* Provide weekly Help Desk coverage schedules to the COR and Help Desk Manager.
* Report any issues adversely affecting the Help Desk or its customers to the Help Desk Manager promptly.
* Conduct regular systems health checks and report findings to relevant stakeholders.
* Customer Service and Ticket Management:
* Ensure Tier 1 staff follow industry-standard best practices for Help Desk support and customer service.
* Provide day-to-day technical support to employees for hardware and software systems.
* Respond to and diagnose problems through discussion with users, troubleshooting, and escalation as necessary.
* Coordinate ticket assignments, escalations, and resolutions among Help Desk tiers and external support teams.
* Ensure timely and effective resolution of users' problems, queries, or complaints.
Administrative Tasks and Documentation:
* Handle various system administrative tasks within the ticket management software.
* Document all communication regarding tickets in the ticket management system promptly.
* Ensure accuracy and completeness of all deliverables, including reports and documentation.
Requirements:
* Bachelor's degree (BA/BS) or 4+ years of equivalent experience in lieu of the degree requirement.
* 5+ years of related work experience in Help Desk support.
* Due to fede...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: 63500
Posted: 2024-06-05 08:58:49
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Description & Requirements
The Help Desk Lead will be responsible for overseeing and managing all aspects of the Tier 1 Help Desk team.
The Lead will follow industry standard best practices for Help Desk support and customer service.
The Lead will ensure that the Team is adhering to schedules and maintaining a professional work environment both within the group and with other support Tiers and all customers of the Help Desk.
The Lead will ensure that the team is using all available resources to resolve tickets and ensure Tier 1 has collected all information necessary for the next Tier of support.
The Lead will ensure that unresolved aging tickets at any Tier are actively addressed and followed up on.
The Lead will ensure that all deliverables are accurate and timely.
The Lead will provide presentation support, if necessary.
The Lead will handle various system administrative tasks within the ticket management software.
The Help Desk Lead will adhere to the items as listed in the Help Desk task assignment.
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS147, T3, Band 6
Team Oversight and Management:
* Supervise and manage all aspects of the Tier 1 Help Desk Team.
* Provide training and mentorship to Tier 1 Help Desk Staff.
* Address any issues or conflicts within the Tier 1 Team promptly and effectively.
* Ensure adherence to work schedules, with at least 2 Help Desk staff present during operational hours.
Performance Monitoring and Reporting:
* Monitor Tier 1 team performance and ensure compliance with industry standards.
* Provide weekly Help Desk coverage schedules to the COR and Help Desk Manager.
* Report any issues adversely affecting the Help Desk or its customers to the Help Desk Manager promptly.
* Conduct regular systems health checks and report findings to relevant stakeholders.
* Customer Service and Ticket Management:
* Ensure Tier 1 staff follow industry-standard best practices for Help Desk support and customer service.
* Provide day-to-day technical support to employees for hardware and software systems.
* Respond to and diagnose problems through discussion with users, troubleshooting, and escalation as necessary.
* Coordinate ticket assignments, escalations, and resolutions among Help Desk tiers and external support teams.
* Ensure timely and effective resolution of users' problems, queries, or complaints.
Administrative Tasks and Documentation:
* Handle various system administrative tasks within the ticket management software.
* Document all communication regarding tickets in the ticket management system promptly.
* Ensure accuracy and completeness of all deliverables, including reports and documentation.
Requirements:
* Bachelor's degree (BA/BS) or 4+ years of equivalent experience in lieu of the degree requirement.
* 5+ years of related work experience in Help Desk support.
* Due to fede...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: 63500
Posted: 2024-06-05 08:58:49
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Description & Requirements
The Help Desk Lead will be responsible for overseeing and managing all aspects of the Tier 1 Help Desk team.
The Lead will follow industry standard best practices for Help Desk support and customer service.
The Lead will ensure that the Team is adhering to schedules and maintaining a professional work environment both within the group and with other support Tiers and all customers of the Help Desk.
The Lead will ensure that the team is using all available resources to resolve tickets and ensure Tier 1 has collected all information necessary for the next Tier of support.
The Lead will ensure that unresolved aging tickets at any Tier are actively addressed and followed up on.
The Lead will ensure that all deliverables are accurate and timely.
The Lead will provide presentation support, if necessary.
The Lead will handle various system administrative tasks within the ticket management software.
The Help Desk Lead will adhere to the items as listed in the Help Desk task assignment.
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS147, T3, Band 6
Team Oversight and Management:
* Supervise and manage all aspects of the Tier 1 Help Desk Team.
* Provide training and mentorship to Tier 1 Help Desk Staff.
* Address any issues or conflicts within the Tier 1 Team promptly and effectively.
* Ensure adherence to work schedules, with at least 2 Help Desk staff present during operational hours.
Performance Monitoring and Reporting:
* Monitor Tier 1 team performance and ensure compliance with industry standards.
* Provide weekly Help Desk coverage schedules to the COR and Help Desk Manager.
* Report any issues adversely affecting the Help Desk or its customers to the Help Desk Manager promptly.
* Conduct regular systems health checks and report findings to relevant stakeholders.
* Customer Service and Ticket Management:
* Ensure Tier 1 staff follow industry-standard best practices for Help Desk support and customer service.
* Provide day-to-day technical support to employees for hardware and software systems.
* Respond to and diagnose problems through discussion with users, troubleshooting, and escalation as necessary.
* Coordinate ticket assignments, escalations, and resolutions among Help Desk tiers and external support teams.
* Ensure timely and effective resolution of users' problems, queries, or complaints.
Administrative Tasks and Documentation:
* Handle various system administrative tasks within the ticket management software.
* Document all communication regarding tickets in the ticket management system promptly.
* Ensure accuracy and completeness of all deliverables, including reports and documentation.
Requirements:
* Bachelor's degree (BA/BS) or 4+ years of equivalent experience in lieu of the degree requirement.
* 5+ years of related work experience in Help Desk support.
* Due to fede...
....Read more...
Type: Permanent Location: San Francisco, US-CA
Salary / Rate: 63500
Posted: 2024-06-05 08:58:48
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Description & Requirements
The Help Desk Lead will be responsible for overseeing and managing all aspects of the Tier 1 Help Desk team.
The Lead will follow industry standard best practices for Help Desk support and customer service.
The Lead will ensure that the Team is adhering to schedules and maintaining a professional work environment both within the group and with other support Tiers and all customers of the Help Desk.
The Lead will ensure that the team is using all available resources to resolve tickets and ensure Tier 1 has collected all information necessary for the next Tier of support.
The Lead will ensure that unresolved aging tickets at any Tier are actively addressed and followed up on.
The Lead will ensure that all deliverables are accurate and timely.
The Lead will provide presentation support, if necessary.
The Lead will handle various system administrative tasks within the ticket management software.
The Help Desk Lead will adhere to the items as listed in the Help Desk task assignment.
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS147, T3, Band 6
Team Oversight and Management:
* Supervise and manage all aspects of the Tier 1 Help Desk Team.
* Provide training and mentorship to Tier 1 Help Desk Staff.
* Address any issues or conflicts within the Tier 1 Team promptly and effectively.
* Ensure adherence to work schedules, with at least 2 Help Desk staff present during operational hours.
Performance Monitoring and Reporting:
* Monitor Tier 1 team performance and ensure compliance with industry standards.
* Provide weekly Help Desk coverage schedules to the COR and Help Desk Manager.
* Report any issues adversely affecting the Help Desk or its customers to the Help Desk Manager promptly.
* Conduct regular systems health checks and report findings to relevant stakeholders.
* Customer Service and Ticket Management:
* Ensure Tier 1 staff follow industry-standard best practices for Help Desk support and customer service.
* Provide day-to-day technical support to employees for hardware and software systems.
* Respond to and diagnose problems through discussion with users, troubleshooting, and escalation as necessary.
* Coordinate ticket assignments, escalations, and resolutions among Help Desk tiers and external support teams.
* Ensure timely and effective resolution of users' problems, queries, or complaints.
Administrative Tasks and Documentation:
* Handle various system administrative tasks within the ticket management software.
* Document all communication regarding tickets in the ticket management system promptly.
* Ensure accuracy and completeness of all deliverables, including reports and documentation.
Requirements:
* Bachelor's degree (BA/BS) or 4+ years of equivalent experience in lieu of the degree requirement.
* 5+ years of related work experience in Help Desk support.
* Due to fede...
....Read more...
Type: Permanent Location: Sacramento, US-CA
Salary / Rate: 63500
Posted: 2024-06-05 08:58:47
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Description & Requirements
The Help Desk Lead will be responsible for overseeing and managing all aspects of the Tier 1 Help Desk team.
The Lead will follow industry standard best practices for Help Desk support and customer service.
The Lead will ensure that the Team is adhering to schedules and maintaining a professional work environment both within the group and with other support Tiers and all customers of the Help Desk.
The Lead will ensure that the team is using all available resources to resolve tickets and ensure Tier 1 has collected all information necessary for the next Tier of support.
The Lead will ensure that unresolved aging tickets at any Tier are actively addressed and followed up on.
The Lead will ensure that all deliverables are accurate and timely.
The Lead will provide presentation support, if necessary.
The Lead will handle various system administrative tasks within the ticket management software.
The Help Desk Lead will adhere to the items as listed in the Help Desk task assignment.
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS147, T3, Band 6
Team Oversight and Management:
* Supervise and manage all aspects of the Tier 1 Help Desk Team.
* Provide training and mentorship to Tier 1 Help Desk Staff.
* Address any issues or conflicts within the Tier 1 Team promptly and effectively.
* Ensure adherence to work schedules, with at least 2 Help Desk staff present during operational hours.
Performance Monitoring and Reporting:
* Monitor Tier 1 team performance and ensure compliance with industry standards.
* Provide weekly Help Desk coverage schedules to the COR and Help Desk Manager.
* Report any issues adversely affecting the Help Desk or its customers to the Help Desk Manager promptly.
* Conduct regular systems health checks and report findings to relevant stakeholders.
* Customer Service and Ticket Management:
* Ensure Tier 1 staff follow industry-standard best practices for Help Desk support and customer service.
* Provide day-to-day technical support to employees for hardware and software systems.
* Respond to and diagnose problems through discussion with users, troubleshooting, and escalation as necessary.
* Coordinate ticket assignments, escalations, and resolutions among Help Desk tiers and external support teams.
* Ensure timely and effective resolution of users' problems, queries, or complaints.
Administrative Tasks and Documentation:
* Handle various system administrative tasks within the ticket management software.
* Document all communication regarding tickets in the ticket management system promptly.
* Ensure accuracy and completeness of all deliverables, including reports and documentation.
Requirements:
* Bachelor's degree (BA/BS) or 4+ years of equivalent experience in lieu of the degree requirement.
* 5+ years of related work experience in Help Desk support.
* Due to fede...
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: 63500
Posted: 2024-06-05 08:58:46
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Description & Requirements
The Help Desk Lead will be responsible for overseeing and managing all aspects of the Tier 1 Help Desk team.
The Lead will follow industry standard best practices for Help Desk support and customer service.
The Lead will ensure that the Team is adhering to schedules and maintaining a professional work environment both within the group and with other support Tiers and all customers of the Help Desk.
The Lead will ensure that the team is using all available resources to resolve tickets and ensure Tier 1 has collected all information necessary for the next Tier of support.
The Lead will ensure that unresolved aging tickets at any Tier are actively addressed and followed up on.
The Lead will ensure that all deliverables are accurate and timely.
The Lead will provide presentation support, if necessary.
The Lead will handle various system administrative tasks within the ticket management software.
The Help Desk Lead will adhere to the items as listed in the Help Desk task assignment.
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS147, T3, Band 6
Team Oversight and Management:
* Supervise and manage all aspects of the Tier 1 Help Desk Team.
* Provide training and mentorship to Tier 1 Help Desk Staff.
* Address any issues or conflicts within the Tier 1 Team promptly and effectively.
* Ensure adherence to work schedules, with at least 2 Help Desk staff present during operational hours.
Performance Monitoring and Reporting:
* Monitor Tier 1 team performance and ensure compliance with industry standards.
* Provide weekly Help Desk coverage schedules to the COR and Help Desk Manager.
* Report any issues adversely affecting the Help Desk or its customers to the Help Desk Manager promptly.
* Conduct regular systems health checks and report findings to relevant stakeholders.
* Customer Service and Ticket Management:
* Ensure Tier 1 staff follow industry-standard best practices for Help Desk support and customer service.
* Provide day-to-day technical support to employees for hardware and software systems.
* Respond to and diagnose problems through discussion with users, troubleshooting, and escalation as necessary.
* Coordinate ticket assignments, escalations, and resolutions among Help Desk tiers and external support teams.
* Ensure timely and effective resolution of users' problems, queries, or complaints.
Administrative Tasks and Documentation:
* Handle various system administrative tasks within the ticket management software.
* Document all communication regarding tickets in the ticket management system promptly.
* Ensure accuracy and completeness of all deliverables, including reports and documentation.
Requirements:
* Bachelor's degree (BA/BS) or 4+ years of equivalent experience in lieu of the degree requirement.
* 5+ years of related work experience in Help Desk support.
* Due to fede...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: 63500
Posted: 2024-06-05 08:58:46
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Description & Requirements
Ready to do something greater? We play a critical role in helping governments achieve their goals by providing essential services to the most vulnerable citizens in the communities we serve.
Our people make Maximus.
Essential Duties and Responsibilities
- Conduct outreach presentations to recipients and community members as needed.- Present program education and enrollment options to recipients.
- Develop relationships with community leaders and serve as a liaison with various constituents.
- Act as a point of contact for these agencies to work out issues or help certain cases moving through the enrollment process.
- Serve as liaison between multiple training providers when necessary to benefit our clients.
- Develop and Promote knowledge of community and participate in community events, other activities as needed.
- position is 100% in-office (this is not a remote position)
Minimum Requirements
- High School Diploma
- 2-4 years of experience
#WICoordinator2
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.
We're proud of our connections to organizations dedicated to serving veterans and their families.
If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.
A committed and diverse workforce is our most important resource.
Maximus is an Affirmative Action/Equal Opportunity Employer.
Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.
Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience.
An applicant's salary history will not be used in dete...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: 21.5
Posted: 2024-06-05 08:58:45
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Description & Requirements
The Help Desk Lead will be responsible for overseeing and managing all aspects of the Tier 1 Help Desk team.
The Lead will follow industry standard best practices for Help Desk support and customer service.
The Lead will ensure that the Team is adhering to schedules and maintaining a professional work environment both within the group and with other support Tiers and all customers of the Help Desk.
The Lead will ensure that the team is using all available resources to resolve tickets and ensure Tier 1 has collected all information necessary for the next Tier of support.
The Lead will ensure that unresolved aging tickets at any Tier are actively addressed and followed up on.
The Lead will ensure that all deliverables are accurate and timely.
The Lead will provide presentation support, if necessary.
The Lead will handle various system administrative tasks within the ticket management software.
The Help Desk Lead will adhere to the items as listed in the Help Desk task assignment.
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS147, T3, Band 6
Team Oversight and Management:
* Supervise and manage all aspects of the Tier 1 Help Desk Team.
* Provide training and mentorship to Tier 1 Help Desk Staff.
* Address any issues or conflicts within the Tier 1 Team promptly and effectively.
* Ensure adherence to work schedules, with at least 2 Help Desk staff present during operational hours.
Performance Monitoring and Reporting:
* Monitor Tier 1 team performance and ensure compliance with industry standards.
* Provide weekly Help Desk coverage schedules to the COR and Help Desk Manager.
* Report any issues adversely affecting the Help Desk or its customers to the Help Desk Manager promptly.
* Conduct regular systems health checks and report findings to relevant stakeholders.
* Customer Service and Ticket Management:
* Ensure Tier 1 staff follow industry-standard best practices for Help Desk support and customer service.
* Provide day-to-day technical support to employees for hardware and software systems.
* Respond to and diagnose problems through discussion with users, troubleshooting, and escalation as necessary.
* Coordinate ticket assignments, escalations, and resolutions among Help Desk tiers and external support teams.
* Ensure timely and effective resolution of users' problems, queries, or complaints.
Administrative Tasks and Documentation:
* Handle various system administrative tasks within the ticket management software.
* Document all communication regarding tickets in the ticket management system promptly.
* Ensure accuracy and completeness of all deliverables, including reports and documentation.
Requirements:
* Bachelor's degree (BA/BS) or 4+ years of equivalent experience in lieu of the degree requirement.
* 5+ years of related work experience in Help Desk support.
* Due to fede...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: 63500
Posted: 2024-06-05 08:58:44
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Description & Requirements
The Help Desk Lead will be responsible for overseeing and managing all aspects of the Tier 1 Help Desk team.
The Lead will follow industry standard best practices for Help Desk support and customer service.
The Lead will ensure that the Team is adhering to schedules and maintaining a professional work environment both within the group and with other support Tiers and all customers of the Help Desk.
The Lead will ensure that the team is using all available resources to resolve tickets and ensure Tier 1 has collected all information necessary for the next Tier of support.
The Lead will ensure that unresolved aging tickets at any Tier are actively addressed and followed up on.
The Lead will ensure that all deliverables are accurate and timely.
The Lead will provide presentation support, if necessary.
The Lead will handle various system administrative tasks within the ticket management software.
The Help Desk Lead will adhere to the items as listed in the Help Desk task assignment.
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS147, T3, Band 6
Team Oversight and Management:
* Supervise and manage all aspects of the Tier 1 Help Desk Team.
* Provide training and mentorship to Tier 1 Help Desk Staff.
* Address any issues or conflicts within the Tier 1 Team promptly and effectively.
* Ensure adherence to work schedules, with at least 2 Help Desk staff present during operational hours.
Performance Monitoring and Reporting:
* Monitor Tier 1 team performance and ensure compliance with industry standards.
* Provide weekly Help Desk coverage schedules to the COR and Help Desk Manager.
* Report any issues adversely affecting the Help Desk or its customers to the Help Desk Manager promptly.
* Conduct regular systems health checks and report findings to relevant stakeholders.
* Customer Service and Ticket Management:
* Ensure Tier 1 staff follow industry-standard best practices for Help Desk support and customer service.
* Provide day-to-day technical support to employees for hardware and software systems.
* Respond to and diagnose problems through discussion with users, troubleshooting, and escalation as necessary.
* Coordinate ticket assignments, escalations, and resolutions among Help Desk tiers and external support teams.
* Ensure timely and effective resolution of users' problems, queries, or complaints.
Administrative Tasks and Documentation:
* Handle various system administrative tasks within the ticket management software.
* Document all communication regarding tickets in the ticket management system promptly.
* Ensure accuracy and completeness of all deliverables, including reports and documentation.
Requirements:
* Bachelor's degree (BA/BS) or 4+ years of equivalent experience in lieu of the degree requirement.
* 5+ years of related work experience in Help Desk support.
* Due to fede...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: 63500
Posted: 2024-06-05 08:58:43
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Description & Requirements
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.
With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.
For more information, visit https://www.maximus.com .
The Maximus Sr Analyst (ISSO) will work directly with the Maximus Federal Business Information Security Officer (BISO) to identify and manage implementation of security policies, standards, and procedures that support customers with federal requirements to include FISMA, applicable FAR Clauses, Executive Orders, and OMB's specific to systems assigned.
The primary role of the ISSO will be the oversight of implementation of NIST 800-53 controls and the management, and administration of a System Security Plan (SSP) to include all required artifacts needed for ATO continuous monitoring in accordance with agency specific and contractual requirements.
Additional Requirements as per contract/client:
Candidates must be a US Citizen
Essential Duties and Responsibilities:
- Responsible for ensuring information security for an assigned area of Business/Project focusing on key areas of risk, outlined in the Information Security policy, under the direction of the Information Security management team.
- Conduct Information Security risk assessments and compliance evaluations for infrastructure and application assets within required timeframes and to industry standards and regulatory specifications.
- Ensure controls implementation for identified Information Security risks for business area of responsibility.
- Define, create and maintain the documentation for certification and accreditation of each information system in accordance with regulatory requirements.
- Support audit and client engagements, coordinate the collection, review and submission of Information Security deliverables and coordinate the remediation of audit concerns.
- Manage expectations with multiple stakeholders on projects and programs in conjunction with the Information Security team.
- Promotion of Information Security awareness through various communication channels within the organization.
- Collaborate with the Information Security team members on process improvements, secure design and recertification of MAXIMUS assets.
Project Responsibilities
* Create and manage System Security Plan and creation and or validation of all associated artifacts required to maintain agency ATO and NIST 800-53 compliance to include but not limited...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: 103700
Posted: 2024-06-05 08:58:43
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Description & Requirements
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.
With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.
For more information, visit https://www.maximus.com .
The Maximus Sr Analyst (ISSO) will work directly with the Maximus Federal Business Information Security Officer (BISO) to identify and manage implementation of security policies, standards, and procedures that support customers with federal requirements to include FISMA, applicable FAR Clauses, Executive Orders, and OMB's specific to systems assigned.
The primary role of the ISSO will be the oversight of implementation of NIST 800-53 controls and the management, and administration of a System Security Plan (SSP) to include all required artifacts needed for ATO continuous monitoring in accordance with agency specific and contractual requirements.
Additional Requirements as per contract/client:
Candidates must be a US Citizen
Essential Duties and Responsibilities:
- Responsible for ensuring information security for an assigned area of Business/Project focusing on key areas of risk, outlined in the Information Security policy, under the direction of the Information Security management team.
- Conduct Information Security risk assessments and compliance evaluations for infrastructure and application assets within required timeframes and to industry standards and regulatory specifications.
- Ensure controls implementation for identified Information Security risks for business area of responsibility.
- Define, create and maintain the documentation for certification and accreditation of each information system in accordance with regulatory requirements.
- Support audit and client engagements, coordinate the collection, review and submission of Information Security deliverables and coordinate the remediation of audit concerns.
- Manage expectations with multiple stakeholders on projects and programs in conjunction with the Information Security team.
- Promotion of Information Security awareness through various communication channels within the organization.
- Collaborate with the Information Security team members on process improvements, secure design and recertification of MAXIMUS assets.
Project Responsibilities
* Create and manage System Security Plan and creation and or validation of all associated artifacts required to maintain agency ATO and NIST 800-53 compliance to include but not limited...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: 103700
Posted: 2024-06-05 08:58:42
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Description & Requirements
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.
With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.
For more information, visit https://www.maximus.com .
The Maximus Sr Analyst (ISSO) will work directly with the Maximus Federal Business Information Security Officer (BISO) to identify and manage implementation of security policies, standards, and procedures that support customers with federal requirements to include FISMA, applicable FAR Clauses, Executive Orders, and OMB's specific to systems assigned.
The primary role of the ISSO will be the oversight of implementation of NIST 800-53 controls and the management, and administration of a System Security Plan (SSP) to include all required artifacts needed for ATO continuous monitoring in accordance with agency specific and contractual requirements.
Additional Requirements as per contract/client:
Candidates must be a US Citizen
Essential Duties and Responsibilities:
- Responsible for ensuring information security for an assigned area of Business/Project focusing on key areas of risk, outlined in the Information Security policy, under the direction of the Information Security management team.
- Conduct Information Security risk assessments and compliance evaluations for infrastructure and application assets within required timeframes and to industry standards and regulatory specifications.
- Ensure controls implementation for identified Information Security risks for business area of responsibility.
- Define, create and maintain the documentation for certification and accreditation of each information system in accordance with regulatory requirements.
- Support audit and client engagements, coordinate the collection, review and submission of Information Security deliverables and coordinate the remediation of audit concerns.
- Manage expectations with multiple stakeholders on projects and programs in conjunction with the Information Security team.
- Promotion of Information Security awareness through various communication channels within the organization.
- Collaborate with the Information Security team members on process improvements, secure design and recertification of MAXIMUS assets.
Project Responsibilities
* Create and manage System Security Plan and creation and or validation of all associated artifacts required to maintain agency ATO and NIST 800-53 compliance to include but not limited...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: 103700
Posted: 2024-06-05 08:58:41
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Description & Requirements
The Help Desk Lead will be responsible for overseeing and managing all aspects of the Tier 1 Help Desk team.
The Lead will follow industry standard best practices for Help Desk support and customer service.
The Lead will ensure that the Team is adhering to schedules and maintaining a professional work environment both within the group and with other support Tiers and all customers of the Help Desk.
The Lead will ensure that the team is using all available resources to resolve tickets and ensure Tier 1 has collected all information necessary for the next Tier of support.
The Lead will ensure that unresolved aging tickets at any Tier are actively addressed and followed up on.
The Lead will ensure that all deliverables are accurate and timely.
The Lead will provide presentation support, if necessary.
The Lead will handle various system administrative tasks within the ticket management software.
The Help Desk Lead will adhere to the items as listed in the Help Desk task assignment.
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS147, T3, Band 6
Team Oversight and Management:
* Supervise and manage all aspects of the Tier 1 Help Desk Team.
* Provide training and mentorship to Tier 1 Help Desk Staff.
* Address any issues or conflicts within the Tier 1 Team promptly and effectively.
* Ensure adherence to work schedules, with at least 2 Help Desk staff present during operational hours.
Performance Monitoring and Reporting:
* Monitor Tier 1 team performance and ensure compliance with industry standards.
* Provide weekly Help Desk coverage schedules to the COR and Help Desk Manager.
* Report any issues adversely affecting the Help Desk or its customers to the Help Desk Manager promptly.
* Conduct regular systems health checks and report findings to relevant stakeholders.
* Customer Service and Ticket Management:
* Ensure Tier 1 staff follow industry-standard best practices for Help Desk support and customer service.
* Provide day-to-day technical support to employees for hardware and software systems.
* Respond to and diagnose problems through discussion with users, troubleshooting, and escalation as necessary.
* Coordinate ticket assignments, escalations, and resolutions among Help Desk tiers and external support teams.
* Ensure timely and effective resolution of users' problems, queries, or complaints.
Administrative Tasks and Documentation:
* Handle various system administrative tasks within the ticket management software.
* Document all communication regarding tickets in the ticket management system promptly.
* Ensure accuracy and completeness of all deliverables, including reports and documentation.
Requirements:
* Bachelor's degree (BA/BS) or 4+ years of equivalent experience in lieu of the degree requirement.
* 5+ years of related work experience in Help Desk support.
* Due to fede...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: 63500
Posted: 2024-06-05 08:58:40
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Description & Requirements
The Help Desk Lead will be responsible for overseeing and managing all aspects of the Tier 1 Help Desk team.
The Lead will follow industry standard best practices for Help Desk support and customer service.
The Lead will ensure that the Team is adhering to schedules and maintaining a professional work environment both within the group and with other support Tiers and all customers of the Help Desk.
The Lead will ensure that the team is using all available resources to resolve tickets and ensure Tier 1 has collected all information necessary for the next Tier of support.
The Lead will ensure that unresolved aging tickets at any Tier are actively addressed and followed up on.
The Lead will ensure that all deliverables are accurate and timely.
The Lead will provide presentation support, if necessary.
The Lead will handle various system administrative tasks within the ticket management software.
The Help Desk Lead will adhere to the items as listed in the Help Desk task assignment.
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS147, T3, Band 6
Team Oversight and Management:
* Supervise and manage all aspects of the Tier 1 Help Desk Team.
* Provide training and mentorship to Tier 1 Help Desk Staff.
* Address any issues or conflicts within the Tier 1 Team promptly and effectively.
* Ensure adherence to work schedules, with at least 2 Help Desk staff present during operational hours.
Performance Monitoring and Reporting:
* Monitor Tier 1 team performance and ensure compliance with industry standards.
* Provide weekly Help Desk coverage schedules to the COR and Help Desk Manager.
* Report any issues adversely affecting the Help Desk or its customers to the Help Desk Manager promptly.
* Conduct regular systems health checks and report findings to relevant stakeholders.
* Customer Service and Ticket Management:
* Ensure Tier 1 staff follow industry-standard best practices for Help Desk support and customer service.
* Provide day-to-day technical support to employees for hardware and software systems.
* Respond to and diagnose problems through discussion with users, troubleshooting, and escalation as necessary.
* Coordinate ticket assignments, escalations, and resolutions among Help Desk tiers and external support teams.
* Ensure timely and effective resolution of users' problems, queries, or complaints.
Administrative Tasks and Documentation:
* Handle various system administrative tasks within the ticket management software.
* Document all communication regarding tickets in the ticket management system promptly.
* Ensure accuracy and completeness of all deliverables, including reports and documentation.
Requirements:
* Bachelor's degree (BA/BS) or 4+ years of equivalent experience in lieu of the degree requirement.
* 5+ years of related work experience in Help Desk support.
* Due to fede...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: 63500
Posted: 2024-06-05 08:58:40
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Description & Requirements
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.
With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.
For more information, visit https://www.maximus.com .
The Maximus Sr Analyst (ISSO) will work directly with the Maximus Federal Business Information Security Officer (BISO) to identify and manage implementation of security policies, standards, and procedures that support customers with federal requirements to include FISMA, applicable FAR Clauses, Executive Orders, and OMB's specific to systems assigned.
The primary role of the ISSO will be the oversight of implementation of NIST 800-53 controls and the management, and administration of a System Security Plan (SSP) to include all required artifacts needed for ATO continuous monitoring in accordance with agency specific and contractual requirements.
Additional Requirements as per contract/client:
Candidates must be a US Citizen
Essential Duties and Responsibilities:
- Responsible for ensuring information security for an assigned area of Business/Project focusing on key areas of risk, outlined in the Information Security policy, under the direction of the Information Security management team.
- Conduct Information Security risk assessments and compliance evaluations for infrastructure and application assets within required timeframes and to industry standards and regulatory specifications.
- Ensure controls implementation for identified Information Security risks for business area of responsibility.
- Define, create and maintain the documentation for certification and accreditation of each information system in accordance with regulatory requirements.
- Support audit and client engagements, coordinate the collection, review and submission of Information Security deliverables and coordinate the remediation of audit concerns.
- Manage expectations with multiple stakeholders on projects and programs in conjunction with the Information Security team.
- Promotion of Information Security awareness through various communication channels within the organization.
- Collaborate with the Information Security team members on process improvements, secure design and recertification of MAXIMUS assets.
Project Responsibilities
* Create and manage System Security Plan and creation and or validation of all associated artifacts required to maintain agency ATO and NIST 800-53 compliance to include but not limited...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: 103700
Posted: 2024-06-05 08:58:39
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Description & Requirements
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.
With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.
For more information, visit https://www.maximus.com .
The Maximus Sr Analyst (ISSO) will work directly with the Maximus Federal Business Information Security Officer (BISO) to identify and manage implementation of security policies, standards, and procedures that support customers with federal requirements to include FISMA, applicable FAR Clauses, Executive Orders, and OMB's specific to systems assigned.
The primary role of the ISSO will be the oversight of implementation of NIST 800-53 controls and the management, and administration of a System Security Plan (SSP) to include all required artifacts needed for ATO continuous monitoring in accordance with agency specific and contractual requirements.
Additional Requirements as per contract/client:
Candidates must be a US Citizen
Essential Duties and Responsibilities:
- Responsible for ensuring information security for an assigned area of Business/Project focusing on key areas of risk, outlined in the Information Security policy, under the direction of the Information Security management team.
- Conduct Information Security risk assessments and compliance evaluations for infrastructure and application assets within required timeframes and to industry standards and regulatory specifications.
- Ensure controls implementation for identified Information Security risks for business area of responsibility.
- Define, create and maintain the documentation for certification and accreditation of each information system in accordance with regulatory requirements.
- Support audit and client engagements, coordinate the collection, review and submission of Information Security deliverables and coordinate the remediation of audit concerns.
- Manage expectations with multiple stakeholders on projects and programs in conjunction with the Information Security team.
- Promotion of Information Security awareness through various communication channels within the organization.
- Collaborate with the Information Security team members on process improvements, secure design and recertification of MAXIMUS assets.
Project Responsibilities
* Create and manage System Security Plan and creation and or validation of all associated artifacts required to maintain agency ATO and NIST 800-53 compliance to include but not limited...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: 103700
Posted: 2024-06-05 08:58:38
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Description & Requirements
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.
With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.
For more information, visit https://www.maximus.com .
The Maximus Sr Analyst (ISSO) will work directly with the Maximus Federal Business Information Security Officer (BISO) to identify and manage implementation of security policies, standards, and procedures that support customers with federal requirements to include FISMA, applicable FAR Clauses, Executive Orders, and OMB's specific to systems assigned.
The primary role of the ISSO will be the oversight of implementation of NIST 800-53 controls and the management, and administration of a System Security Plan (SSP) to include all required artifacts needed for ATO continuous monitoring in accordance with agency specific and contractual requirements.
Additional Requirements as per contract/client:
Candidates must be a US Citizen
Essential Duties and Responsibilities:
- Responsible for ensuring information security for an assigned area of Business/Project focusing on key areas of risk, outlined in the Information Security policy, under the direction of the Information Security management team.
- Conduct Information Security risk assessments and compliance evaluations for infrastructure and application assets within required timeframes and to industry standards and regulatory specifications.
- Ensure controls implementation for identified Information Security risks for business area of responsibility.
- Define, create and maintain the documentation for certification and accreditation of each information system in accordance with regulatory requirements.
- Support audit and client engagements, coordinate the collection, review and submission of Information Security deliverables and coordinate the remediation of audit concerns.
- Manage expectations with multiple stakeholders on projects and programs in conjunction with the Information Security team.
- Promotion of Information Security awareness through various communication channels within the organization.
- Collaborate with the Information Security team members on process improvements, secure design and recertification of MAXIMUS assets.
Project Responsibilities
* Create and manage System Security Plan and creation and or validation of all associated artifacts required to maintain agency ATO and NIST 800-53 compliance to include but not limited...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: 103700
Posted: 2024-06-05 08:58:37
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Description & Requirements
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.
With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.
For more information, visit https://www.maximus.com .
The Maximus Sr Analyst (ISSO) will work directly with the Maximus Federal Business Information Security Officer (BISO) to identify and manage implementation of security policies, standards, and procedures that support customers with federal requirements to include FISMA, applicable FAR Clauses, Executive Orders, and OMB's specific to systems assigned.
The primary role of the ISSO will be the oversight of implementation of NIST 800-53 controls and the management, and administration of a System Security Plan (SSP) to include all required artifacts needed for ATO continuous monitoring in accordance with agency specific and contractual requirements.
Additional Requirements as per contract/client:
Candidates must be a US Citizen
Essential Duties and Responsibilities:
- Responsible for ensuring information security for an assigned area of Business/Project focusing on key areas of risk, outlined in the Information Security policy, under the direction of the Information Security management team.
- Conduct Information Security risk assessments and compliance evaluations for infrastructure and application assets within required timeframes and to industry standards and regulatory specifications.
- Ensure controls implementation for identified Information Security risks for business area of responsibility.
- Define, create and maintain the documentation for certification and accreditation of each information system in accordance with regulatory requirements.
- Support audit and client engagements, coordinate the collection, review and submission of Information Security deliverables and coordinate the remediation of audit concerns.
- Manage expectations with multiple stakeholders on projects and programs in conjunction with the Information Security team.
- Promotion of Information Security awareness through various communication channels within the organization.
- Collaborate with the Information Security team members on process improvements, secure design and recertification of MAXIMUS assets.
Project Responsibilities
* Create and manage System Security Plan and creation and or validation of all associated artifacts required to maintain agency ATO and NIST 800-53 compliance to include but not limited...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: 103700
Posted: 2024-06-05 08:58:37
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Description & Requirements
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.
With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.
For more information, visit https://www.maximus.com .
The Maximus Sr Analyst (ISSO) will work directly with the Maximus Federal Business Information Security Officer (BISO) to identify and manage implementation of security policies, standards, and procedures that support customers with federal requirements to include FISMA, applicable FAR Clauses, Executive Orders, and OMB's specific to systems assigned.
The primary role of the ISSO will be the oversight of implementation of NIST 800-53 controls and the management, and administration of a System Security Plan (SSP) to include all required artifacts needed for ATO continuous monitoring in accordance with agency specific and contractual requirements.
Additional Requirements as per contract/client:
Candidates must be a US Citizen
Essential Duties and Responsibilities:
- Responsible for ensuring information security for an assigned area of Business/Project focusing on key areas of risk, outlined in the Information Security policy, under the direction of the Information Security management team.
- Conduct Information Security risk assessments and compliance evaluations for infrastructure and application assets within required timeframes and to industry standards and regulatory specifications.
- Ensure controls implementation for identified Information Security risks for business area of responsibility.
- Define, create and maintain the documentation for certification and accreditation of each information system in accordance with regulatory requirements.
- Support audit and client engagements, coordinate the collection, review and submission of Information Security deliverables and coordinate the remediation of audit concerns.
- Manage expectations with multiple stakeholders on projects and programs in conjunction with the Information Security team.
- Promotion of Information Security awareness through various communication channels within the organization.
- Collaborate with the Information Security team members on process improvements, secure design and recertification of MAXIMUS assets.
Project Responsibilities
* Create and manage System Security Plan and creation and or validation of all associated artifacts required to maintain agency ATO and NIST 800-53 compliance to include but not limited...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: 103700
Posted: 2024-06-05 08:58:36
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Description & Requirements
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.
With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.
For more information, visit https://www.maximus.com .
The Maximus Sr Analyst (ISSO) will work directly with the Maximus Federal Business Information Security Officer (BISO) to identify and manage implementation of security policies, standards, and procedures that support customers with federal requirements to include FISMA, applicable FAR Clauses, Executive Orders, and OMB's specific to systems assigned.
The primary role of the ISSO will be the oversight of implementation of NIST 800-53 controls and the management, and administration of a System Security Plan (SSP) to include all required artifacts needed for ATO continuous monitoring in accordance with agency specific and contractual requirements.
Additional Requirements as per contract/client:
Candidates must be a US Citizen
Essential Duties and Responsibilities:
- Responsible for ensuring information security for an assigned area of Business/Project focusing on key areas of risk, outlined in the Information Security policy, under the direction of the Information Security management team.
- Conduct Information Security risk assessments and compliance evaluations for infrastructure and application assets within required timeframes and to industry standards and regulatory specifications.
- Ensure controls implementation for identified Information Security risks for business area of responsibility.
- Define, create and maintain the documentation for certification and accreditation of each information system in accordance with regulatory requirements.
- Support audit and client engagements, coordinate the collection, review and submission of Information Security deliverables and coordinate the remediation of audit concerns.
- Manage expectations with multiple stakeholders on projects and programs in conjunction with the Information Security team.
- Promotion of Information Security awareness through various communication channels within the organization.
- Collaborate with the Information Security team members on process improvements, secure design and recertification of MAXIMUS assets.
Project Responsibilities
* Create and manage System Security Plan and creation and or validation of all associated artifacts required to maintain agency ATO and NIST 800-53 compliance to include but not limited...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: 103700
Posted: 2024-06-05 08:58:35
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Description & Requirements
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.
With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.
For more information, visit https://www.maximus.com .
The Maximus Sr Analyst (ISSO) will work directly with the Maximus Federal Business Information Security Officer (BISO) to identify and manage implementation of security policies, standards, and procedures that support customers with federal requirements to include FISMA, applicable FAR Clauses, Executive Orders, and OMB's specific to systems assigned.
The primary role of the ISSO will be the oversight of implementation of NIST 800-53 controls and the management, and administration of a System Security Plan (SSP) to include all required artifacts needed for ATO continuous monitoring in accordance with agency specific and contractual requirements.
Additional Requirements as per contract/client:
Candidates must be a US Citizen
Essential Duties and Responsibilities:
- Responsible for ensuring information security for an assigned area of Business/Project focusing on key areas of risk, outlined in the Information Security policy, under the direction of the Information Security management team.
- Conduct Information Security risk assessments and compliance evaluations for infrastructure and application assets within required timeframes and to industry standards and regulatory specifications.
- Ensure controls implementation for identified Information Security risks for business area of responsibility.
- Define, create and maintain the documentation for certification and accreditation of each information system in accordance with regulatory requirements.
- Support audit and client engagements, coordinate the collection, review and submission of Information Security deliverables and coordinate the remediation of audit concerns.
- Manage expectations with multiple stakeholders on projects and programs in conjunction with the Information Security team.
- Promotion of Information Security awareness through various communication channels within the organization.
- Collaborate with the Information Security team members on process improvements, secure design and recertification of MAXIMUS assets.
Project Responsibilities
* Create and manage System Security Plan and creation and or validation of all associated artifacts required to maintain agency ATO and NIST 800-53 compliance to include but not limited...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: 103700
Posted: 2024-06-05 08:58:34
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Description & Requirements
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.
With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.
For more information, visit https://www.maximus.com .
The Maximus Sr Analyst (ISSO) will work directly with the Maximus Federal Business Information Security Officer (BISO) to identify and manage implementation of security policies, standards, and procedures that support customers with federal requirements to include FISMA, applicable FAR Clauses, Executive Orders, and OMB's specific to systems assigned.
The primary role of the ISSO will be the oversight of implementation of NIST 800-53 controls and the management, and administration of a System Security Plan (SSP) to include all required artifacts needed for ATO continuous monitoring in accordance with agency specific and contractual requirements.
Additional Requirements as per contract/client:
Candidates must be a US Citizen
Essential Duties and Responsibilities:
- Responsible for ensuring information security for an assigned area of Business/Project focusing on key areas of risk, outlined in the Information Security policy, under the direction of the Information Security management team.
- Conduct Information Security risk assessments and compliance evaluations for infrastructure and application assets within required timeframes and to industry standards and regulatory specifications.
- Ensure controls implementation for identified Information Security risks for business area of responsibility.
- Define, create and maintain the documentation for certification and accreditation of each information system in accordance with regulatory requirements.
- Support audit and client engagements, coordinate the collection, review and submission of Information Security deliverables and coordinate the remediation of audit concerns.
- Manage expectations with multiple stakeholders on projects and programs in conjunction with the Information Security team.
- Promotion of Information Security awareness through various communication channels within the organization.
- Collaborate with the Information Security team members on process improvements, secure design and recertification of MAXIMUS assets.
Project Responsibilities
* Create and manage System Security Plan and creation and or validation of all associated artifacts required to maintain agency ATO and NIST 800-53 compliance to include but not limited...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: 103700
Posted: 2024-06-05 08:58:34
