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Pharmacy Technician\Technician in Training
Contribute to our mission to improve Health and Wellness in your community.
Become a Rite Aid Pharmacy Technician today!
As a Pharmacy Technician in Training, you receive free training with our exclusive Rite Aid Pharmacy Technician Training & Certification Program.
Your purpose is to successfully complete the program and continue working as a Rite Aid Pharmacy Technician.
Click here to check out our Pharmacy Technician Video!
Why you will THRIVE here:
You love to help people.
You care about the Health and Wellness of your community.
You have an innate need to find answers where they aren't obvious.
You have a way of making people feel comfortable.
You enjoy an organized environment.
You always remember details.
Your email and phone etiquette are top-notch.
Day-in-the-Life of a Pharmacy Technician in-Training:
* Enter prescription information including but not limited to: patient searches, prescriber searches, drug selection, prescription interpretation, insurance billing, and basic documentation.
* Accept customer and prescription information required to process new and refill prescriptions, including refill authorization from doctor offices.
* Retrieve medication from inventory.
* Create prescription labels and put them on prescription containers.
* Place medication into prescription containers.
* Complete paperwork related to filling prescriptions and input customer and prescription data into the computer.
* Assist with maintaining the Pharmacy department by keeping it clean and in order.
* Assist in inventory management processes including order review, inventory returns, restocking shelves, and physical inventory preparation.
* Administer Rite Aid programs including FlavoRx, Living More, etc.
Taking care of patients is not a 9-5 job.
Our Pharmacy Technicians come into this role knowing that they will be working weekdays, weekends, evening shifts, and some holidays.
Because we work as a team, we all work together to be reasonably flexible to make all of our schedules work.
It is because of the friendly, team-oriented, and welcoming attitude of our Pharmacy Technicians that make Rite Aid the pharmacy of choice for our customers and patients and for our employees.
Qualifications:
H.S.
Diploma or General Education Degree (GED) required.
What's in it for you?
In an effort to improve and sustain the health and wellness of our employees, we offer competitive health plans, generous paid time off, 401K matching, and career growth opportunities! From the moment you join our team, we provide an environment that inspires and motivates you to work here and reach your full potential.
We support personal growth and celebrate achievements.
We dedicate ourselves to creating an experience for all our associates that is easy, exciting, and engaging.
Apply to become a Rite Aid Pharmacy Technician/Technician Trainee and thrive with us today!
JR040385
The typ...
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Type: Permanent Location: Omak, US-WA
Salary / Rate: Not Specified
Posted: 2024-09-17 08:43:52
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Description & Requirements
Maximus is looking for a Remote Contact Center Supervisor to lead an effective and cohesive team, to ensure consistent delivery of the assigned program with exceptional customer service.
Support the Contact Center Program Manager in developing and refining operational policies and procedures.
This program is operational Monday-Friday 8am-6pm local time, across multiple time zones to include local time in Hawaii.
Must have the flexibility to work a shift that covers multiple time zones.
Must be available to work on Veterans Day.
This program provides virtual customer service in support of beneficiaries, family members, military personnel, and medical providers.
Using a patient-centric approach, the team will assist callers to navigate and answer the TRICARE program benefit questions, update the beneficiary demographics in the government system, perform enrollments into the TRICARE program, change the Primary Care provider for the beneficiary and/or family and assist with claim questions.
To work on this program, the staff must be able to meet the ADPII Tier 1 government clearance.
* This is a temporary / seasonal position
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Experi...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: 57500
Posted: 2024-09-17 08:43:51
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Description & Requirements
Maximus is looking for a Remote Contact Center Supervisor to lead an effective and cohesive team, to ensure consistent delivery of the assigned program with exceptional customer service.
Support the Contact Center Program Manager in developing and refining operational policies and procedures.
This program is operational Monday-Friday 8am-6pm local time, across multiple time zones to include local time in Hawaii.
Must have the flexibility to work a shift that covers multiple time zones.
Must be available to work on Veterans Day.
This program provides virtual customer service in support of beneficiaries, family members, military personnel, and medical providers.
Using a patient-centric approach, the team will assist callers to navigate and answer the TRICARE program benefit questions, update the beneficiary demographics in the government system, perform enrollments into the TRICARE program, change the Primary Care provider for the beneficiary and/or family and assist with claim questions.
To work on this program, the staff must be able to meet the ADPII Tier 1 government clearance.
* This is a temporary / seasonal position
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Experi...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: 57500
Posted: 2024-09-17 08:43:50
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Description & Requirements
Maximus is looking for a Remote Contact Center Supervisor to lead an effective and cohesive team, to ensure consistent delivery of the assigned program with exceptional customer service.
Support the Contact Center Program Manager in developing and refining operational policies and procedures.
This program is operational Monday-Friday 8am-6pm local time, across multiple time zones to include local time in Hawaii.
Must have the flexibility to work a shift that covers multiple time zones.
Must be available to work on Veterans Day.
This program provides virtual customer service in support of beneficiaries, family members, military personnel, and medical providers.
Using a patient-centric approach, the team will assist callers to navigate and answer the TRICARE program benefit questions, update the beneficiary demographics in the government system, perform enrollments into the TRICARE program, change the Primary Care provider for the beneficiary and/or family and assist with claim questions.
To work on this program, the staff must be able to meet the ADPII Tier 1 government clearance.
* This is a temporary / seasonal position
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Experi...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: 57500
Posted: 2024-09-17 08:43:50
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Description & Requirements
Maximus is looking for a Remote Contact Center Supervisor to lead an effective and cohesive team, to ensure consistent delivery of the assigned program with exceptional customer service.
Support the Contact Center Program Manager in developing and refining operational policies and procedures.
This program is operational Monday-Friday 8am-6pm local time, across multiple time zones to include local time in Hawaii.
Must have the flexibility to work a shift that covers multiple time zones.
Must be available to work on Veterans Day.
This program provides virtual customer service in support of beneficiaries, family members, military personnel, and medical providers.
Using a patient-centric approach, the team will assist callers to navigate and answer the TRICARE program benefit questions, update the beneficiary demographics in the government system, perform enrollments into the TRICARE program, change the Primary Care provider for the beneficiary and/or family and assist with claim questions.
To work on this program, the staff must be able to meet the ADPII Tier 1 government clearance.
* This is a temporary / seasonal position
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Experi...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: 57500
Posted: 2024-09-17 08:43:48
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Description & Requirements
Maximus is looking for a Remote Contact Center Supervisor to lead an effective and cohesive team, to ensure consistent delivery of the assigned program with exceptional customer service.
Support the Contact Center Program Manager in developing and refining operational policies and procedures.
This program is operational Monday-Friday 8am-6pm local time, across multiple time zones to include local time in Hawaii.
Must have the flexibility to work a shift that covers multiple time zones.
Must be available to work on Veterans Day.
This program provides virtual customer service in support of beneficiaries, family members, military personnel, and medical providers.
Using a patient-centric approach, the team will assist callers to navigate and answer the TRICARE program benefit questions, update the beneficiary demographics in the government system, perform enrollments into the TRICARE program, change the Primary Care provider for the beneficiary and/or family and assist with claim questions.
To work on this program, the staff must be able to meet the ADPII Tier 1 government clearance.
* This is a temporary / seasonal position
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Experi...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: 57500
Posted: 2024-09-17 08:43:47
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Description & Requirements
Maximus is looking for a Remote Contact Center Supervisor to lead an effective and cohesive team, to ensure consistent delivery of the assigned program with exceptional customer service.
Support the Contact Center Program Manager in developing and refining operational policies and procedures.
This program is operational Monday-Friday 8am-6pm local time, across multiple time zones to include local time in Hawaii.
Must have the flexibility to work a shift that covers multiple time zones.
Must be available to work on Veterans Day.
This program provides virtual customer service in support of beneficiaries, family members, military personnel, and medical providers.
Using a patient-centric approach, the team will assist callers to navigate and answer the TRICARE program benefit questions, update the beneficiary demographics in the government system, perform enrollments into the TRICARE program, change the Primary Care provider for the beneficiary and/or family and assist with claim questions.
To work on this program, the staff must be able to meet the ADPII Tier 1 government clearance.
* This is a temporary / seasonal position
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Experi...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: 57500
Posted: 2024-09-17 08:43:47
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Pharmacy Service Associate
Contribute to our mission to improve Health and Wellness in your community.
Become a Rite Aid Pharmacy Service Associate, today!
As a Pharmacy Service Associate, you assist the Pharmacy Technician, Pharmacist, and Pharmacy Manager with serving customers and maintaining the Pharmacy department.
Your purpose is to provide excellent customer service to customers within the Pharmacy department.
Why you will THRIVE here:
You love to help people.
You have an innate need to find answers where they aren't obvious.
You have a way of making people feel comfortable.
You enjoy an organized environment.
You always remember details.
Your email and phone etiquette are top-notch.
Day-in-the-Life of a Pharmacy Service Associate:
* Enter sales into the cash register, process payments, and bag prescriptions.
* Manage the pharmacy will-call area, including placing and retrieving prescriptions for customers.
* Pull aged will-calls that are listed on your daily report.
* Take prescription information from customers.
* Answer the telephone in the Pharmacy department.
* Assist customers in the over-the-counter medication area of the retail store.
* Perform routine inventory control tasks and checks on quantities, quality, and availability against records.
* Follow a range of mandatory procedures and methods of work (including the use of personal protection equipment where relevant) to safeguard the environment and the wellbeing of yourself and others.
* Organize your work schedule to get the job done, coordinating with support services, and assigning short-term tasks to others if necessary.
* Cross-train to assist in other departments as needed.
Qualifications:
Must be at least 18 years old.
What's in it for you?
In an effort to improve and sustain the health and wellness of our employees, we offer competitive health plans, generous paid time off, 401K matching, and career growth opportunities! From the moment you join our team, we provide an environment that inspires and motivates you to work here and reach your full potential.
We support personal growth and celebrate achievements.
We dedicate ourselves to creating an experience for all our associates that is easy, exciting, and engaging.
Apply to become a Rite Aid Pharmacy Service Associate and thrive with us today!
JR040631
....Read more...
Type: Permanent Location: Lebanon, US-OR
Salary / Rate: Not Specified
Posted: 2024-09-17 08:43:46
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Description & Requirements
Maximus is looking for a Remote Contact Center Supervisor to lead an effective and cohesive team, to ensure consistent delivery of the assigned program with exceptional customer service.
Support the Contact Center Program Manager in developing and refining operational policies and procedures.
This program is operational Monday-Friday 8am-6pm local time, across multiple time zones to include local time in Hawaii.
Must have the flexibility to work a shift that covers multiple time zones.
Must be available to work on Veterans Day.
This program provides virtual customer service in support of beneficiaries, family members, military personnel, and medical providers.
Using a patient-centric approach, the team will assist callers to navigate and answer the TRICARE program benefit questions, update the beneficiary demographics in the government system, perform enrollments into the TRICARE program, change the Primary Care provider for the beneficiary and/or family and assist with claim questions.
To work on this program, the staff must be able to meet the ADPII Tier 1 government clearance.
* This is a temporary / seasonal position
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Experi...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: 57500
Posted: 2024-09-17 08:43:45
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Description & Requirements
Maximus is looking for a Remote Contact Center Supervisor to lead an effective and cohesive team, to ensure consistent delivery of the assigned program with exceptional customer service.
Support the Contact Center Program Manager in developing and refining operational policies and procedures.
This program is operational Monday-Friday 8am-6pm local time, across multiple time zones to include local time in Hawaii.
Must have the flexibility to work a shift that covers multiple time zones.
Must be available to work on Veterans Day.
This program provides virtual customer service in support of beneficiaries, family members, military personnel, and medical providers.
Using a patient-centric approach, the team will assist callers to navigate and answer the TRICARE program benefit questions, update the beneficiary demographics in the government system, perform enrollments into the TRICARE program, change the Primary Care provider for the beneficiary and/or family and assist with claim questions.
To work on this program, the staff must be able to meet the ADPII Tier 1 government clearance.
* This is a temporary / seasonal position
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Experi...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: 57500
Posted: 2024-09-17 08:43:45
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Description & Requirements
Maximus is looking for a Remote Contact Center Supervisor to lead an effective and cohesive team, to ensure consistent delivery of the assigned program with exceptional customer service.
Support the Contact Center Program Manager in developing and refining operational policies and procedures.
This program is operational Monday-Friday 8am-6pm local time, across multiple time zones to include local time in Hawaii.
Must have the flexibility to work a shift that covers multiple time zones.
Must be available to work on Veterans Day.
This program provides virtual customer service in support of beneficiaries, family members, military personnel, and medical providers.
Using a patient-centric approach, the team will assist callers to navigate and answer the TRICARE program benefit questions, update the beneficiary demographics in the government system, perform enrollments into the TRICARE program, change the Primary Care provider for the beneficiary and/or family and assist with claim questions.
To work on this program, the staff must be able to meet the ADPII Tier 1 government clearance.
* This is a temporary / seasonal position
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Experi...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: 57500
Posted: 2024-09-17 08:43:44
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Description & Requirements
Maximus is looking for a Remote Contact Center Supervisor to lead an effective and cohesive team, to ensure consistent delivery of the assigned program with exceptional customer service.
Support the Contact Center Program Manager in developing and refining operational policies and procedures.
This program is operational Monday-Friday 8am-6pm local time, across multiple time zones to include local time in Hawaii.
Must have the flexibility to work a shift that covers multiple time zones.
Must be available to work on Veterans Day.
This program provides virtual customer service in support of beneficiaries, family members, military personnel, and medical providers.
Using a patient-centric approach, the team will assist callers to navigate and answer the TRICARE program benefit questions, update the beneficiary demographics in the government system, perform enrollments into the TRICARE program, change the Primary Care provider for the beneficiary and/or family and assist with claim questions.
To work on this program, the staff must be able to meet the ADPII Tier 1 government clearance.
* This is a temporary / seasonal position
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Experi...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: 57500
Posted: 2024-09-17 08:43:43
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Description & Requirements
Maximus is looking for a Remote Contact Center Supervisor to lead an effective and cohesive team, to ensure consistent delivery of the assigned program with exceptional customer service.
Support the Contact Center Program Manager in developing and refining operational policies and procedures.
This program is operational Monday-Friday 8am-6pm local time, across multiple time zones to include local time in Hawaii.
Must have the flexibility to work a shift that covers multiple time zones.
Must be available to work on Veterans Day.
This program provides virtual customer service in support of beneficiaries, family members, military personnel, and medical providers.
Using a patient-centric approach, the team will assist callers to navigate and answer the TRICARE program benefit questions, update the beneficiary demographics in the government system, perform enrollments into the TRICARE program, change the Primary Care provider for the beneficiary and/or family and assist with claim questions.
To work on this program, the staff must be able to meet the ADPII Tier 1 government clearance.
* This is a temporary / seasonal position
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Experi...
....Read more...
Type: Permanent Location: St. George, US-UT
Salary / Rate: 57500
Posted: 2024-09-17 08:43:43
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Description & Requirements
Maximus is looking for a Remote Contact Center Supervisor to lead an effective and cohesive team, to ensure consistent delivery of the assigned program with exceptional customer service.
Support the Contact Center Program Manager in developing and refining operational policies and procedures.
This program is operational Monday-Friday 8am-6pm local time, across multiple time zones to include local time in Hawaii.
Must have the flexibility to work a shift that covers multiple time zones.
Must be available to work on Veterans Day.
This program provides virtual customer service in support of beneficiaries, family members, military personnel, and medical providers.
Using a patient-centric approach, the team will assist callers to navigate and answer the TRICARE program benefit questions, update the beneficiary demographics in the government system, perform enrollments into the TRICARE program, change the Primary Care provider for the beneficiary and/or family and assist with claim questions.
To work on this program, the staff must be able to meet the ADPII Tier 1 government clearance.
* This is a temporary / seasonal position
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Experi...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: 57500
Posted: 2024-09-17 08:43:42
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Description & Requirements
Maximus is looking for a Remote Contact Center Supervisor to lead an effective and cohesive team, to ensure consistent delivery of the assigned program with exceptional customer service.
Support the Contact Center Program Manager in developing and refining operational policies and procedures.
This program is operational Monday-Friday 8am-6pm local time, across multiple time zones to include local time in Hawaii.
Must have the flexibility to work a shift that covers multiple time zones.
Must be available to work on Veterans Day.
This program provides virtual customer service in support of beneficiaries, family members, military personnel, and medical providers.
Using a patient-centric approach, the team will assist callers to navigate and answer the TRICARE program benefit questions, update the beneficiary demographics in the government system, perform enrollments into the TRICARE program, change the Primary Care provider for the beneficiary and/or family and assist with claim questions.
To work on this program, the staff must be able to meet the ADPII Tier 1 government clearance.
* This is a temporary / seasonal position
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Experi...
....Read more...
Type: Permanent Location: San Antonio, US-TX
Salary / Rate: 57500
Posted: 2024-09-17 08:43:41
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Description & Requirements
Maximus is looking for a Remote Contact Center Supervisor to lead an effective and cohesive team, to ensure consistent delivery of the assigned program with exceptional customer service.
Support the Contact Center Program Manager in developing and refining operational policies and procedures.
This program is operational Monday-Friday 8am-6pm local time, across multiple time zones to include local time in Hawaii.
Must have the flexibility to work a shift that covers multiple time zones.
Must be available to work on Veterans Day.
This program provides virtual customer service in support of beneficiaries, family members, military personnel, and medical providers.
Using a patient-centric approach, the team will assist callers to navigate and answer the TRICARE program benefit questions, update the beneficiary demographics in the government system, perform enrollments into the TRICARE program, change the Primary Care provider for the beneficiary and/or family and assist with claim questions.
To work on this program, the staff must be able to meet the ADPII Tier 1 government clearance.
* This is a temporary / seasonal position
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Experi...
....Read more...
Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: 57500
Posted: 2024-09-17 08:43:41
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Description & Requirements
Maximus is looking for a Remote Contact Center Supervisor to lead an effective and cohesive team, to ensure consistent delivery of the assigned program with exceptional customer service.
Support the Contact Center Program Manager in developing and refining operational policies and procedures.
This program is operational Monday-Friday 8am-6pm local time, across multiple time zones to include local time in Hawaii.
Must have the flexibility to work a shift that covers multiple time zones.
Must be available to work on Veterans Day.
This program provides virtual customer service in support of beneficiaries, family members, military personnel, and medical providers.
Using a patient-centric approach, the team will assist callers to navigate and answer the TRICARE program benefit questions, update the beneficiary demographics in the government system, perform enrollments into the TRICARE program, change the Primary Care provider for the beneficiary and/or family and assist with claim questions.
To work on this program, the staff must be able to meet the ADPII Tier 1 government clearance.
* This is a temporary / seasonal position
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Experi...
....Read more...
Type: Permanent Location: Houston, US-TX
Salary / Rate: 57500
Posted: 2024-09-17 08:43:40
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Description & Requirements
Maximus is looking for a Remote Contact Center Supervisor to lead an effective and cohesive team, to ensure consistent delivery of the assigned program with exceptional customer service.
Support the Contact Center Program Manager in developing and refining operational policies and procedures.
This program is operational Monday-Friday 8am-6pm local time, across multiple time zones to include local time in Hawaii.
Must have the flexibility to work a shift that covers multiple time zones.
Must be available to work on Veterans Day.
This program provides virtual customer service in support of beneficiaries, family members, military personnel, and medical providers.
Using a patient-centric approach, the team will assist callers to navigate and answer the TRICARE program benefit questions, update the beneficiary demographics in the government system, perform enrollments into the TRICARE program, change the Primary Care provider for the beneficiary and/or family and assist with claim questions.
To work on this program, the staff must be able to meet the ADPII Tier 1 government clearance.
* This is a temporary / seasonal position
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Experi...
....Read more...
Type: Permanent Location: Dallas, US-TX
Salary / Rate: 57500
Posted: 2024-09-17 08:43:39
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Description & Requirements
Maximus is looking for a Remote Contact Center Supervisor to lead an effective and cohesive team, to ensure consistent delivery of the assigned program with exceptional customer service.
Support the Contact Center Program Manager in developing and refining operational policies and procedures.
This program is operational Monday-Friday 8am-6pm local time, across multiple time zones to include local time in Hawaii.
Must have the flexibility to work a shift that covers multiple time zones.
Must be available to work on Veterans Day.
This program provides virtual customer service in support of beneficiaries, family members, military personnel, and medical providers.
Using a patient-centric approach, the team will assist callers to navigate and answer the TRICARE program benefit questions, update the beneficiary demographics in the government system, perform enrollments into the TRICARE program, change the Primary Care provider for the beneficiary and/or family and assist with claim questions.
To work on this program, the staff must be able to meet the ADPII Tier 1 government clearance.
* This is a temporary / seasonal position
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Experi...
....Read more...
Type: Permanent Location: Lubbock, US-TX
Salary / Rate: 57500
Posted: 2024-09-17 08:43:39
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Description & Requirements
Maximus is looking for a Remote Contact Center Supervisor to lead an effective and cohesive team, to ensure consistent delivery of the assigned program with exceptional customer service.
Support the Contact Center Program Manager in developing and refining operational policies and procedures.
This program is operational Monday-Friday 8am-6pm local time, across multiple time zones to include local time in Hawaii.
Must have the flexibility to work a shift that covers multiple time zones.
Must be available to work on Veterans Day.
This program provides virtual customer service in support of beneficiaries, family members, military personnel, and medical providers.
Using a patient-centric approach, the team will assist callers to navigate and answer the TRICARE program benefit questions, update the beneficiary demographics in the government system, perform enrollments into the TRICARE program, change the Primary Care provider for the beneficiary and/or family and assist with claim questions.
To work on this program, the staff must be able to meet the ADPII Tier 1 government clearance.
* This is a temporary / seasonal position
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Experi...
....Read more...
Type: Permanent Location: Memphis, US-TN
Salary / Rate: 57500
Posted: 2024-09-17 08:43:38
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Description & Requirements
Maximus is looking for a Remote Contact Center Supervisor to lead an effective and cohesive team, to ensure consistent delivery of the assigned program with exceptional customer service.
Support the Contact Center Program Manager in developing and refining operational policies and procedures.
This program is operational Monday-Friday 8am-6pm local time, across multiple time zones to include local time in Hawaii.
Must have the flexibility to work a shift that covers multiple time zones.
Must be available to work on Veterans Day.
This program provides virtual customer service in support of beneficiaries, family members, military personnel, and medical providers.
Using a patient-centric approach, the team will assist callers to navigate and answer the TRICARE program benefit questions, update the beneficiary demographics in the government system, perform enrollments into the TRICARE program, change the Primary Care provider for the beneficiary and/or family and assist with claim questions.
To work on this program, the staff must be able to meet the ADPII Tier 1 government clearance.
* This is a temporary / seasonal position
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Experi...
....Read more...
Type: Permanent Location: Rapid City, US-SD
Salary / Rate: 57500
Posted: 2024-09-17 08:43:37
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Description & Requirements
Maximus is looking for a Remote Contact Center Supervisor to lead an effective and cohesive team, to ensure consistent delivery of the assigned program with exceptional customer service.
Support the Contact Center Program Manager in developing and refining operational policies and procedures.
This program is operational Monday-Friday 8am-6pm local time, across multiple time zones to include local time in Hawaii.
Must have the flexibility to work a shift that covers multiple time zones.
Must be available to work on Veterans Day.
This program provides virtual customer service in support of beneficiaries, family members, military personnel, and medical providers.
Using a patient-centric approach, the team will assist callers to navigate and answer the TRICARE program benefit questions, update the beneficiary demographics in the government system, perform enrollments into the TRICARE program, change the Primary Care provider for the beneficiary and/or family and assist with claim questions.
To work on this program, the staff must be able to meet the ADPII Tier 1 government clearance.
* This is a temporary / seasonal position
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Experi...
....Read more...
Type: Permanent Location: Nashville, US-TN
Salary / Rate: 57500
Posted: 2024-09-17 08:43:37
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Description & Requirements
Maximus is looking for a Remote Contact Center Supervisor to lead an effective and cohesive team, to ensure consistent delivery of the assigned program with exceptional customer service.
Support the Contact Center Program Manager in developing and refining operational policies and procedures.
This program is operational Monday-Friday 8am-6pm local time, across multiple time zones to include local time in Hawaii.
Must have the flexibility to work a shift that covers multiple time zones.
Must be available to work on Veterans Day.
This program provides virtual customer service in support of beneficiaries, family members, military personnel, and medical providers.
Using a patient-centric approach, the team will assist callers to navigate and answer the TRICARE program benefit questions, update the beneficiary demographics in the government system, perform enrollments into the TRICARE program, change the Primary Care provider for the beneficiary and/or family and assist with claim questions.
To work on this program, the staff must be able to meet the ADPII Tier 1 government clearance.
* This is a temporary / seasonal position
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Experi...
....Read more...
Type: Permanent Location: Philadelphia, US-PA
Salary / Rate: 57500
Posted: 2024-09-17 08:43:36
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Description & Requirements
Maximus is looking for a Remote Contact Center Supervisor to lead an effective and cohesive team, to ensure consistent delivery of the assigned program with exceptional customer service.
Support the Contact Center Program Manager in developing and refining operational policies and procedures.
This program is operational Monday-Friday 8am-6pm local time, across multiple time zones to include local time in Hawaii.
Must have the flexibility to work a shift that covers multiple time zones.
Must be available to work on Veterans Day.
This program provides virtual customer service in support of beneficiaries, family members, military personnel, and medical providers.
Using a patient-centric approach, the team will assist callers to navigate and answer the TRICARE program benefit questions, update the beneficiary demographics in the government system, perform enrollments into the TRICARE program, change the Primary Care provider for the beneficiary and/or family and assist with claim questions.
To work on this program, the staff must be able to meet the ADPII Tier 1 government clearance.
* This is a temporary / seasonal position
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Experi...
....Read more...
Type: Permanent Location: Newport, US-RI
Salary / Rate: 57500
Posted: 2024-09-17 08:43:35
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Description & Requirements
Maximus is looking for a Remote Contact Center Supervisor to lead an effective and cohesive team, to ensure consistent delivery of the assigned program with exceptional customer service.
Support the Contact Center Program Manager in developing and refining operational policies and procedures.
This program is operational Monday-Friday 8am-6pm local time, across multiple time zones to include local time in Hawaii.
Must have the flexibility to work a shift that covers multiple time zones.
Must be available to work on Veterans Day.
This program provides virtual customer service in support of beneficiaries, family members, military personnel, and medical providers.
Using a patient-centric approach, the team will assist callers to navigate and answer the TRICARE program benefit questions, update the beneficiary demographics in the government system, perform enrollments into the TRICARE program, change the Primary Care provider for the beneficiary and/or family and assist with claim questions.
To work on this program, the staff must be able to meet the ADPII Tier 1 government clearance.
* This is a temporary / seasonal position
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Experi...
....Read more...
Type: Permanent Location: Eugene, US-OR
Salary / Rate: 57500
Posted: 2024-09-17 08:43:34
