-
Accountabilities
1.
Set and govern clinical assurance frameworks for the benefit area; ensure adherence to policies, governance standards, and regulatory/contract requirements.
2.
Lead the quality function end-to-end: scheduling, oversight, calibration, acceptance/challenge/escalation, and reporting of themes and trends for continuous improvement.
3.
Provide clinical leadership for coaching: define priorities, ensure consistency across Clinical Support Coaches, and calibrate standards for new entrant and experienced HPs.
4.
Use MI, quality outcomes, and qualitative insights to identify systemic risks; sponsor targeted interventions and track impact on quality, consistency, and customer outcomes.
5.
Line manage Clinical Delivery/SB Leads and Clinical Content Developers, to enhance capability, coach leaders, and ensure operating rhythm, decision rights, and escalation discipline.
6.
Chair/attend key governance forums; act as senior escalation point for complex clinical issues beyond operational remit and coordinate cross-functional recovery plans.
7.
Engage external stakeholders (e.g.
DWP) and partners to align expectations, respond to findings, and drive improvements across the benefit area.
Key Internal Stakeholders & Relationships
• Clinical Support Coaches
• Head of Operations & Delivery Enablement
• Operational Training and Development
• Clinical Delivery/SB Clinical Leads
• Clinical Content Developers
• Clinical Assurance Managers
• Quality Calibration and Audit Leads
• Commercial, Technology and Central Services
• Clinical Governance, Safeguarding & Policy
Key External Stakeholders & Relationships
• DWP stakeholders
• DRG and other clinical governance partners
• External suppliers/partners where relevant
Qualifications & Experience
Essential
• Qualified health professional with current registration/license to practice and continuous professional development compliance.
• Competent Disability Analyst in relevant benefit type, maintained approval and consistent performance in key role responsibilities.
• Demonstrable leadership of audit/assurance functions in clinical environments
• Proven experience clinically supporting and developing a team of health professionals and/or leading clinical change initiatives with positive outcomes.
• Experience in creating and executing action plans to consistently drive quality and performance improvement.
• Strong analytical skills with proficiency in Excel and PowerPoint
• Proven stakeholder management; able to influence and empower others to make proactive decisions
Desirable
• Management experience leading multi-disciplinary clinical teams
• Experience working within a multidisciplinary environment, building positive relationships across clinical, operational, and support services
Maximus Competencies
• Embraces Respect
• Partners Effectively
• Creates Innovative Solutions
• Focuses on the Customer
• Demonstrate...
....Read more...
Type: Permanent Location: Atlanta, US-GA
Salary / Rate: Not Specified
Posted: 2026-09-14 13:52:30
-
Accountabilities
1.
Set and govern clinical assurance frameworks for the benefit area; ensure adherence to policies, governance standards, and regulatory/contract requirements.
2.
Lead the quality function end-to-end: scheduling, oversight, calibration, acceptance/challenge/escalation, and reporting of themes and trends for continuous improvement.
3.
Provide clinical leadership for coaching: define priorities, ensure consistency across Clinical Support Coaches, and calibrate standards for new entrant and experienced HPs.
4.
Use MI, quality outcomes, and qualitative insights to identify systemic risks; sponsor targeted interventions and track impact on quality, consistency, and customer outcomes.
5.
Line manage Clinical Delivery/SB Leads and Clinical Content Developers, to enhance capability, coach leaders, and ensure operating rhythm, decision rights, and escalation discipline.
6.
Chair/attend key governance forums; act as senior escalation point for complex clinical issues beyond operational remit and coordinate cross-functional recovery plans.
7.
Engage external stakeholders (e.g.
DWP) and partners to align expectations, respond to findings, and drive improvements across the benefit area.
Key Internal Stakeholders & Relationships
• Clinical Support Coaches
• Head of Operations & Delivery Enablement
• Operational Training and Development
• Clinical Delivery/SB Clinical Leads
• Clinical Content Developers
• Clinical Assurance Managers
• Quality Calibration and Audit Leads
• Commercial, Technology and Central Services
• Clinical Governance, Safeguarding & Policy
Key External Stakeholders & Relationships
• DWP stakeholders
• DRG and other clinical governance partners
• External suppliers/partners where relevant
Qualifications & Experience
Essential
• Qualified health professional with current registration/license to practice and continuous professional development compliance.
• Competent Disability Analyst in relevant benefit type, maintained approval and consistent performance in key role responsibilities.
• Demonstrable leadership of audit/assurance functions in clinical environments
• Proven experience clinically supporting and developing a team of health professionals and/or leading clinical change initiatives with positive outcomes.
• Experience in creating and executing action plans to consistently drive quality and performance improvement.
• Strong analytical skills with proficiency in Excel and PowerPoint
• Proven stakeholder management; able to influence and empower others to make proactive decisions
Desirable
• Management experience leading multi-disciplinary clinical teams
• Experience working within a multidisciplinary environment, building positive relationships across clinical, operational, and support services
Maximus Competencies
• Embraces Respect
• Partners Effectively
• Creates Innovative Solutions
• Focuses on the Customer
• Demonstrate...
....Read more...
Type: Permanent Location: Tampa, US-FL
Salary / Rate: Not Specified
Posted: 2026-09-14 13:52:29
-
Accountabilities
1.
Set and govern clinical assurance frameworks for the benefit area; ensure adherence to policies, governance standards, and regulatory/contract requirements.
2.
Lead the quality function end-to-end: scheduling, oversight, calibration, acceptance/challenge/escalation, and reporting of themes and trends for continuous improvement.
3.
Provide clinical leadership for coaching: define priorities, ensure consistency across Clinical Support Coaches, and calibrate standards for new entrant and experienced HPs.
4.
Use MI, quality outcomes, and qualitative insights to identify systemic risks; sponsor targeted interventions and track impact on quality, consistency, and customer outcomes.
5.
Line manage Clinical Delivery/SB Leads and Clinical Content Developers, to enhance capability, coach leaders, and ensure operating rhythm, decision rights, and escalation discipline.
6.
Chair/attend key governance forums; act as senior escalation point for complex clinical issues beyond operational remit and coordinate cross-functional recovery plans.
7.
Engage external stakeholders (e.g.
DWP) and partners to align expectations, respond to findings, and drive improvements across the benefit area.
Key Internal Stakeholders & Relationships
• Clinical Support Coaches
• Head of Operations & Delivery Enablement
• Operational Training and Development
• Clinical Delivery/SB Clinical Leads
• Clinical Content Developers
• Clinical Assurance Managers
• Quality Calibration and Audit Leads
• Commercial, Technology and Central Services
• Clinical Governance, Safeguarding & Policy
Key External Stakeholders & Relationships
• DWP stakeholders
• DRG and other clinical governance partners
• External suppliers/partners where relevant
Qualifications & Experience
Essential
• Qualified health professional with current registration/license to practice and continuous professional development compliance.
• Competent Disability Analyst in relevant benefit type, maintained approval and consistent performance in key role responsibilities.
• Demonstrable leadership of audit/assurance functions in clinical environments
• Proven experience clinically supporting and developing a team of health professionals and/or leading clinical change initiatives with positive outcomes.
• Experience in creating and executing action plans to consistently drive quality and performance improvement.
• Strong analytical skills with proficiency in Excel and PowerPoint
• Proven stakeholder management; able to influence and empower others to make proactive decisions
Desirable
• Management experience leading multi-disciplinary clinical teams
• Experience working within a multidisciplinary environment, building positive relationships across clinical, operational, and support services
Maximus Competencies
• Embraces Respect
• Partners Effectively
• Creates Innovative Solutions
• Focuses on the Customer
• Demonstrate...
....Read more...
Type: Permanent Location: Tallahassee, US-FL
Salary / Rate: Not Specified
Posted: 2026-09-14 13:52:29
-
Accountabilities
1.
Set and govern clinical assurance frameworks for the benefit area; ensure adherence to policies, governance standards, and regulatory/contract requirements.
2.
Lead the quality function end-to-end: scheduling, oversight, calibration, acceptance/challenge/escalation, and reporting of themes and trends for continuous improvement.
3.
Provide clinical leadership for coaching: define priorities, ensure consistency across Clinical Support Coaches, and calibrate standards for new entrant and experienced HPs.
4.
Use MI, quality outcomes, and qualitative insights to identify systemic risks; sponsor targeted interventions and track impact on quality, consistency, and customer outcomes.
5.
Line manage Clinical Delivery/SB Leads and Clinical Content Developers, to enhance capability, coach leaders, and ensure operating rhythm, decision rights, and escalation discipline.
6.
Chair/attend key governance forums; act as senior escalation point for complex clinical issues beyond operational remit and coordinate cross-functional recovery plans.
7.
Engage external stakeholders (e.g.
DWP) and partners to align expectations, respond to findings, and drive improvements across the benefit area.
Key Internal Stakeholders & Relationships
• Clinical Support Coaches
• Head of Operations & Delivery Enablement
• Operational Training and Development
• Clinical Delivery/SB Clinical Leads
• Clinical Content Developers
• Clinical Assurance Managers
• Quality Calibration and Audit Leads
• Commercial, Technology and Central Services
• Clinical Governance, Safeguarding & Policy
Key External Stakeholders & Relationships
• DWP stakeholders
• DRG and other clinical governance partners
• External suppliers/partners where relevant
Qualifications & Experience
Essential
• Qualified health professional with current registration/license to practice and continuous professional development compliance.
• Competent Disability Analyst in relevant benefit type, maintained approval and consistent performance in key role responsibilities.
• Demonstrable leadership of audit/assurance functions in clinical environments
• Proven experience clinically supporting and developing a team of health professionals and/or leading clinical change initiatives with positive outcomes.
• Experience in creating and executing action plans to consistently drive quality and performance improvement.
• Strong analytical skills with proficiency in Excel and PowerPoint
• Proven stakeholder management; able to influence and empower others to make proactive decisions
Desirable
• Management experience leading multi-disciplinary clinical teams
• Experience working within a multidisciplinary environment, building positive relationships across clinical, operational, and support services
Maximus Competencies
• Embraces Respect
• Partners Effectively
• Creates Innovative Solutions
• Focuses on the Customer
• Demonstrate...
....Read more...
Type: Permanent Location: Wilmington, US-DE
Salary / Rate: Not Specified
Posted: 2026-09-14 13:52:28
-
Accountabilities
1.
Set and govern clinical assurance frameworks for the benefit area; ensure adherence to policies, governance standards, and regulatory/contract requirements.
2.
Lead the quality function end-to-end: scheduling, oversight, calibration, acceptance/challenge/escalation, and reporting of themes and trends for continuous improvement.
3.
Provide clinical leadership for coaching: define priorities, ensure consistency across Clinical Support Coaches, and calibrate standards for new entrant and experienced HPs.
4.
Use MI, quality outcomes, and qualitative insights to identify systemic risks; sponsor targeted interventions and track impact on quality, consistency, and customer outcomes.
5.
Line manage Clinical Delivery/SB Leads and Clinical Content Developers, to enhance capability, coach leaders, and ensure operating rhythm, decision rights, and escalation discipline.
6.
Chair/attend key governance forums; act as senior escalation point for complex clinical issues beyond operational remit and coordinate cross-functional recovery plans.
7.
Engage external stakeholders (e.g.
DWP) and partners to align expectations, respond to findings, and drive improvements across the benefit area.
Key Internal Stakeholders & Relationships
• Clinical Support Coaches
• Head of Operations & Delivery Enablement
• Operational Training and Development
• Clinical Delivery/SB Clinical Leads
• Clinical Content Developers
• Clinical Assurance Managers
• Quality Calibration and Audit Leads
• Commercial, Technology and Central Services
• Clinical Governance, Safeguarding & Policy
Key External Stakeholders & Relationships
• DWP stakeholders
• DRG and other clinical governance partners
• External suppliers/partners where relevant
Qualifications & Experience
Essential
• Qualified health professional with current registration/license to practice and continuous professional development compliance.
• Competent Disability Analyst in relevant benefit type, maintained approval and consistent performance in key role responsibilities.
• Demonstrable leadership of audit/assurance functions in clinical environments
• Proven experience clinically supporting and developing a team of health professionals and/or leading clinical change initiatives with positive outcomes.
• Experience in creating and executing action plans to consistently drive quality and performance improvement.
• Strong analytical skills with proficiency in Excel and PowerPoint
• Proven stakeholder management; able to influence and empower others to make proactive decisions
Desirable
• Management experience leading multi-disciplinary clinical teams
• Experience working within a multidisciplinary environment, building positive relationships across clinical, operational, and support services
Maximus Competencies
• Embraces Respect
• Partners Effectively
• Creates Innovative Solutions
• Focuses on the Customer
• Demonstrate...
....Read more...
Type: Permanent Location: Bridgeport, US-CT
Salary / Rate: Not Specified
Posted: 2026-09-14 13:52:27
-
Accountabilities
1.
Set and govern clinical assurance frameworks for the benefit area; ensure adherence to policies, governance standards, and regulatory/contract requirements.
2.
Lead the quality function end-to-end: scheduling, oversight, calibration, acceptance/challenge/escalation, and reporting of themes and trends for continuous improvement.
3.
Provide clinical leadership for coaching: define priorities, ensure consistency across Clinical Support Coaches, and calibrate standards for new entrant and experienced HPs.
4.
Use MI, quality outcomes, and qualitative insights to identify systemic risks; sponsor targeted interventions and track impact on quality, consistency, and customer outcomes.
5.
Line manage Clinical Delivery/SB Leads and Clinical Content Developers, to enhance capability, coach leaders, and ensure operating rhythm, decision rights, and escalation discipline.
6.
Chair/attend key governance forums; act as senior escalation point for complex clinical issues beyond operational remit and coordinate cross-functional recovery plans.
7.
Engage external stakeholders (e.g.
DWP) and partners to align expectations, respond to findings, and drive improvements across the benefit area.
Key Internal Stakeholders & Relationships
• Clinical Support Coaches
• Head of Operations & Delivery Enablement
• Operational Training and Development
• Clinical Delivery/SB Clinical Leads
• Clinical Content Developers
• Clinical Assurance Managers
• Quality Calibration and Audit Leads
• Commercial, Technology and Central Services
• Clinical Governance, Safeguarding & Policy
Key External Stakeholders & Relationships
• DWP stakeholders
• DRG and other clinical governance partners
• External suppliers/partners where relevant
Qualifications & Experience
Essential
• Qualified health professional with current registration/license to practice and continuous professional development compliance.
• Competent Disability Analyst in relevant benefit type, maintained approval and consistent performance in key role responsibilities.
• Demonstrable leadership of audit/assurance functions in clinical environments
• Proven experience clinically supporting and developing a team of health professionals and/or leading clinical change initiatives with positive outcomes.
• Experience in creating and executing action plans to consistently drive quality and performance improvement.
• Strong analytical skills with proficiency in Excel and PowerPoint
• Proven stakeholder management; able to influence and empower others to make proactive decisions
Desirable
• Management experience leading multi-disciplinary clinical teams
• Experience working within a multidisciplinary environment, building positive relationships across clinical, operational, and support services
Maximus Competencies
• Embraces Respect
• Partners Effectively
• Creates Innovative Solutions
• Focuses on the Customer
• Demonstrate...
....Read more...
Type: Permanent Location: Dover, US-DE
Salary / Rate: Not Specified
Posted: 2026-09-14 13:52:27
-
Accountabilities
1.
Set and govern clinical assurance frameworks for the benefit area; ensure adherence to policies, governance standards, and regulatory/contract requirements.
2.
Lead the quality function end-to-end: scheduling, oversight, calibration, acceptance/challenge/escalation, and reporting of themes and trends for continuous improvement.
3.
Provide clinical leadership for coaching: define priorities, ensure consistency across Clinical Support Coaches, and calibrate standards for new entrant and experienced HPs.
4.
Use MI, quality outcomes, and qualitative insights to identify systemic risks; sponsor targeted interventions and track impact on quality, consistency, and customer outcomes.
5.
Line manage Clinical Delivery/SB Leads and Clinical Content Developers, to enhance capability, coach leaders, and ensure operating rhythm, decision rights, and escalation discipline.
6.
Chair/attend key governance forums; act as senior escalation point for complex clinical issues beyond operational remit and coordinate cross-functional recovery plans.
7.
Engage external stakeholders (e.g.
DWP) and partners to align expectations, respond to findings, and drive improvements across the benefit area.
Key Internal Stakeholders & Relationships
• Clinical Support Coaches
• Head of Operations & Delivery Enablement
• Operational Training and Development
• Clinical Delivery/SB Clinical Leads
• Clinical Content Developers
• Clinical Assurance Managers
• Quality Calibration and Audit Leads
• Commercial, Technology and Central Services
• Clinical Governance, Safeguarding & Policy
Key External Stakeholders & Relationships
• DWP stakeholders
• DRG and other clinical governance partners
• External suppliers/partners where relevant
Qualifications & Experience
Essential
• Qualified health professional with current registration/license to practice and continuous professional development compliance.
• Competent Disability Analyst in relevant benefit type, maintained approval and consistent performance in key role responsibilities.
• Demonstrable leadership of audit/assurance functions in clinical environments
• Proven experience clinically supporting and developing a team of health professionals and/or leading clinical change initiatives with positive outcomes.
• Experience in creating and executing action plans to consistently drive quality and performance improvement.
• Strong analytical skills with proficiency in Excel and PowerPoint
• Proven stakeholder management; able to influence and empower others to make proactive decisions
Desirable
• Management experience leading multi-disciplinary clinical teams
• Experience working within a multidisciplinary environment, building positive relationships across clinical, operational, and support services
Maximus Competencies
• Embraces Respect
• Partners Effectively
• Creates Innovative Solutions
• Focuses on the Customer
• Demonstrate...
....Read more...
Type: Permanent Location: Denver, US-CO
Salary / Rate: Not Specified
Posted: 2026-09-14 13:52:26
-
Accountabilities
1.
Set and govern clinical assurance frameworks for the benefit area; ensure adherence to policies, governance standards, and regulatory/contract requirements.
2.
Lead the quality function end-to-end: scheduling, oversight, calibration, acceptance/challenge/escalation, and reporting of themes and trends for continuous improvement.
3.
Provide clinical leadership for coaching: define priorities, ensure consistency across Clinical Support Coaches, and calibrate standards for new entrant and experienced HPs.
4.
Use MI, quality outcomes, and qualitative insights to identify systemic risks; sponsor targeted interventions and track impact on quality, consistency, and customer outcomes.
5.
Line manage Clinical Delivery/SB Leads and Clinical Content Developers, to enhance capability, coach leaders, and ensure operating rhythm, decision rights, and escalation discipline.
6.
Chair/attend key governance forums; act as senior escalation point for complex clinical issues beyond operational remit and coordinate cross-functional recovery plans.
7.
Engage external stakeholders (e.g.
DWP) and partners to align expectations, respond to findings, and drive improvements across the benefit area.
Key Internal Stakeholders & Relationships
• Clinical Support Coaches
• Head of Operations & Delivery Enablement
• Operational Training and Development
• Clinical Delivery/SB Clinical Leads
• Clinical Content Developers
• Clinical Assurance Managers
• Quality Calibration and Audit Leads
• Commercial, Technology and Central Services
• Clinical Governance, Safeguarding & Policy
Key External Stakeholders & Relationships
• DWP stakeholders
• DRG and other clinical governance partners
• External suppliers/partners where relevant
Qualifications & Experience
Essential
• Qualified health professional with current registration/license to practice and continuous professional development compliance.
• Competent Disability Analyst in relevant benefit type, maintained approval and consistent performance in key role responsibilities.
• Demonstrable leadership of audit/assurance functions in clinical environments
• Proven experience clinically supporting and developing a team of health professionals and/or leading clinical change initiatives with positive outcomes.
• Experience in creating and executing action plans to consistently drive quality and performance improvement.
• Strong analytical skills with proficiency in Excel and PowerPoint
• Proven stakeholder management; able to influence and empower others to make proactive decisions
Desirable
• Management experience leading multi-disciplinary clinical teams
• Experience working within a multidisciplinary environment, building positive relationships across clinical, operational, and support services
Maximus Competencies
• Embraces Respect
• Partners Effectively
• Creates Innovative Solutions
• Focuses on the Customer
• Demonstrate...
....Read more...
Type: Permanent Location: Hartford, US-CT
Salary / Rate: Not Specified
Posted: 2026-09-14 13:52:25
-
Accountabilities
1.
Set and govern clinical assurance frameworks for the benefit area; ensure adherence to policies, governance standards, and regulatory/contract requirements.
2.
Lead the quality function end-to-end: scheduling, oversight, calibration, acceptance/challenge/escalation, and reporting of themes and trends for continuous improvement.
3.
Provide clinical leadership for coaching: define priorities, ensure consistency across Clinical Support Coaches, and calibrate standards for new entrant and experienced HPs.
4.
Use MI, quality outcomes, and qualitative insights to identify systemic risks; sponsor targeted interventions and track impact on quality, consistency, and customer outcomes.
5.
Line manage Clinical Delivery/SB Leads and Clinical Content Developers, to enhance capability, coach leaders, and ensure operating rhythm, decision rights, and escalation discipline.
6.
Chair/attend key governance forums; act as senior escalation point for complex clinical issues beyond operational remit and coordinate cross-functional recovery plans.
7.
Engage external stakeholders (e.g.
DWP) and partners to align expectations, respond to findings, and drive improvements across the benefit area.
Key Internal Stakeholders & Relationships
• Clinical Support Coaches
• Head of Operations & Delivery Enablement
• Operational Training and Development
• Clinical Delivery/SB Clinical Leads
• Clinical Content Developers
• Clinical Assurance Managers
• Quality Calibration and Audit Leads
• Commercial, Technology and Central Services
• Clinical Governance, Safeguarding & Policy
Key External Stakeholders & Relationships
• DWP stakeholders
• DRG and other clinical governance partners
• External suppliers/partners where relevant
Qualifications & Experience
Essential
• Qualified health professional with current registration/license to practice and continuous professional development compliance.
• Competent Disability Analyst in relevant benefit type, maintained approval and consistent performance in key role responsibilities.
• Demonstrable leadership of audit/assurance functions in clinical environments
• Proven experience clinically supporting and developing a team of health professionals and/or leading clinical change initiatives with positive outcomes.
• Experience in creating and executing action plans to consistently drive quality and performance improvement.
• Strong analytical skills with proficiency in Excel and PowerPoint
• Proven stakeholder management; able to influence and empower others to make proactive decisions
Desirable
• Management experience leading multi-disciplinary clinical teams
• Experience working within a multidisciplinary environment, building positive relationships across clinical, operational, and support services
Maximus Competencies
• Embraces Respect
• Partners Effectively
• Creates Innovative Solutions
• Focuses on the Customer
• Demonstrate...
....Read more...
Type: Permanent Location: Colorado Springs, US-CO
Salary / Rate: Not Specified
Posted: 2026-09-14 13:52:25
-
Accountabilities
1.
Set and govern clinical assurance frameworks for the benefit area; ensure adherence to policies, governance standards, and regulatory/contract requirements.
2.
Lead the quality function end-to-end: scheduling, oversight, calibration, acceptance/challenge/escalation, and reporting of themes and trends for continuous improvement.
3.
Provide clinical leadership for coaching: define priorities, ensure consistency across Clinical Support Coaches, and calibrate standards for new entrant and experienced HPs.
4.
Use MI, quality outcomes, and qualitative insights to identify systemic risks; sponsor targeted interventions and track impact on quality, consistency, and customer outcomes.
5.
Line manage Clinical Delivery/SB Leads and Clinical Content Developers, to enhance capability, coach leaders, and ensure operating rhythm, decision rights, and escalation discipline.
6.
Chair/attend key governance forums; act as senior escalation point for complex clinical issues beyond operational remit and coordinate cross-functional recovery plans.
7.
Engage external stakeholders (e.g.
DWP) and partners to align expectations, respond to findings, and drive improvements across the benefit area.
Key Internal Stakeholders & Relationships
• Clinical Support Coaches
• Head of Operations & Delivery Enablement
• Operational Training and Development
• Clinical Delivery/SB Clinical Leads
• Clinical Content Developers
• Clinical Assurance Managers
• Quality Calibration and Audit Leads
• Commercial, Technology and Central Services
• Clinical Governance, Safeguarding & Policy
Key External Stakeholders & Relationships
• DWP stakeholders
• DRG and other clinical governance partners
• External suppliers/partners where relevant
Qualifications & Experience
Essential
• Qualified health professional with current registration/license to practice and continuous professional development compliance.
• Competent Disability Analyst in relevant benefit type, maintained approval and consistent performance in key role responsibilities.
• Demonstrable leadership of audit/assurance functions in clinical environments
• Proven experience clinically supporting and developing a team of health professionals and/or leading clinical change initiatives with positive outcomes.
• Experience in creating and executing action plans to consistently drive quality and performance improvement.
• Strong analytical skills with proficiency in Excel and PowerPoint
• Proven stakeholder management; able to influence and empower others to make proactive decisions
Desirable
• Management experience leading multi-disciplinary clinical teams
• Experience working within a multidisciplinary environment, building positive relationships across clinical, operational, and support services
Maximus Competencies
• Embraces Respect
• Partners Effectively
• Creates Innovative Solutions
• Focuses on the Customer
• Demonstrate...
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: Not Specified
Posted: 2026-09-14 13:52:24
-
Accountabilities
1.
Set and govern clinical assurance frameworks for the benefit area; ensure adherence to policies, governance standards, and regulatory/contract requirements.
2.
Lead the quality function end-to-end: scheduling, oversight, calibration, acceptance/challenge/escalation, and reporting of themes and trends for continuous improvement.
3.
Provide clinical leadership for coaching: define priorities, ensure consistency across Clinical Support Coaches, and calibrate standards for new entrant and experienced HPs.
4.
Use MI, quality outcomes, and qualitative insights to identify systemic risks; sponsor targeted interventions and track impact on quality, consistency, and customer outcomes.
5.
Line manage Clinical Delivery/SB Leads and Clinical Content Developers, to enhance capability, coach leaders, and ensure operating rhythm, decision rights, and escalation discipline.
6.
Chair/attend key governance forums; act as senior escalation point for complex clinical issues beyond operational remit and coordinate cross-functional recovery plans.
7.
Engage external stakeholders (e.g.
DWP) and partners to align expectations, respond to findings, and drive improvements across the benefit area.
Key Internal Stakeholders & Relationships
• Clinical Support Coaches
• Head of Operations & Delivery Enablement
• Operational Training and Development
• Clinical Delivery/SB Clinical Leads
• Clinical Content Developers
• Clinical Assurance Managers
• Quality Calibration and Audit Leads
• Commercial, Technology and Central Services
• Clinical Governance, Safeguarding & Policy
Key External Stakeholders & Relationships
• DWP stakeholders
• DRG and other clinical governance partners
• External suppliers/partners where relevant
Qualifications & Experience
Essential
• Qualified health professional with current registration/license to practice and continuous professional development compliance.
• Competent Disability Analyst in relevant benefit type, maintained approval and consistent performance in key role responsibilities.
• Demonstrable leadership of audit/assurance functions in clinical environments
• Proven experience clinically supporting and developing a team of health professionals and/or leading clinical change initiatives with positive outcomes.
• Experience in creating and executing action plans to consistently drive quality and performance improvement.
• Strong analytical skills with proficiency in Excel and PowerPoint
• Proven stakeholder management; able to influence and empower others to make proactive decisions
Desirable
• Management experience leading multi-disciplinary clinical teams
• Experience working within a multidisciplinary environment, building positive relationships across clinical, operational, and support services
Maximus Competencies
• Embraces Respect
• Partners Effectively
• Creates Innovative Solutions
• Focuses on the Customer
• Demonstrate...
....Read more...
Type: Permanent Location: San Francisco, US-CA
Salary / Rate: Not Specified
Posted: 2026-09-14 13:52:24
-
Accountabilities
1.
Set and govern clinical assurance frameworks for the benefit area; ensure adherence to policies, governance standards, and regulatory/contract requirements.
2.
Lead the quality function end-to-end: scheduling, oversight, calibration, acceptance/challenge/escalation, and reporting of themes and trends for continuous improvement.
3.
Provide clinical leadership for coaching: define priorities, ensure consistency across Clinical Support Coaches, and calibrate standards for new entrant and experienced HPs.
4.
Use MI, quality outcomes, and qualitative insights to identify systemic risks; sponsor targeted interventions and track impact on quality, consistency, and customer outcomes.
5.
Line manage Clinical Delivery/SB Leads and Clinical Content Developers, to enhance capability, coach leaders, and ensure operating rhythm, decision rights, and escalation discipline.
6.
Chair/attend key governance forums; act as senior escalation point for complex clinical issues beyond operational remit and coordinate cross-functional recovery plans.
7.
Engage external stakeholders (e.g.
DWP) and partners to align expectations, respond to findings, and drive improvements across the benefit area.
Key Internal Stakeholders & Relationships
• Clinical Support Coaches
• Head of Operations & Delivery Enablement
• Operational Training and Development
• Clinical Delivery/SB Clinical Leads
• Clinical Content Developers
• Clinical Assurance Managers
• Quality Calibration and Audit Leads
• Commercial, Technology and Central Services
• Clinical Governance, Safeguarding & Policy
Key External Stakeholders & Relationships
• DWP stakeholders
• DRG and other clinical governance partners
• External suppliers/partners where relevant
Qualifications & Experience
Essential
• Qualified health professional with current registration/license to practice and continuous professional development compliance.
• Competent Disability Analyst in relevant benefit type, maintained approval and consistent performance in key role responsibilities.
• Demonstrable leadership of audit/assurance functions in clinical environments
• Proven experience clinically supporting and developing a team of health professionals and/or leading clinical change initiatives with positive outcomes.
• Experience in creating and executing action plans to consistently drive quality and performance improvement.
• Strong analytical skills with proficiency in Excel and PowerPoint
• Proven stakeholder management; able to influence and empower others to make proactive decisions
Desirable
• Management experience leading multi-disciplinary clinical teams
• Experience working within a multidisciplinary environment, building positive relationships across clinical, operational, and support services
Maximus Competencies
• Embraces Respect
• Partners Effectively
• Creates Innovative Solutions
• Focuses on the Customer
• Demonstrate...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: Not Specified
Posted: 2026-09-14 13:52:23
-
Accountabilities
1.
Set and govern clinical assurance frameworks for the benefit area; ensure adherence to policies, governance standards, and regulatory/contract requirements.
2.
Lead the quality function end-to-end: scheduling, oversight, calibration, acceptance/challenge/escalation, and reporting of themes and trends for continuous improvement.
3.
Provide clinical leadership for coaching: define priorities, ensure consistency across Clinical Support Coaches, and calibrate standards for new entrant and experienced HPs.
4.
Use MI, quality outcomes, and qualitative insights to identify systemic risks; sponsor targeted interventions and track impact on quality, consistency, and customer outcomes.
5.
Line manage Clinical Delivery/SB Leads and Clinical Content Developers, to enhance capability, coach leaders, and ensure operating rhythm, decision rights, and escalation discipline.
6.
Chair/attend key governance forums; act as senior escalation point for complex clinical issues beyond operational remit and coordinate cross-functional recovery plans.
7.
Engage external stakeholders (e.g.
DWP) and partners to align expectations, respond to findings, and drive improvements across the benefit area.
Key Internal Stakeholders & Relationships
• Clinical Support Coaches
• Head of Operations & Delivery Enablement
• Operational Training and Development
• Clinical Delivery/SB Clinical Leads
• Clinical Content Developers
• Clinical Assurance Managers
• Quality Calibration and Audit Leads
• Commercial, Technology and Central Services
• Clinical Governance, Safeguarding & Policy
Key External Stakeholders & Relationships
• DWP stakeholders
• DRG and other clinical governance partners
• External suppliers/partners where relevant
Qualifications & Experience
Essential
• Qualified health professional with current registration/license to practice and continuous professional development compliance.
• Competent Disability Analyst in relevant benefit type, maintained approval and consistent performance in key role responsibilities.
• Demonstrable leadership of audit/assurance functions in clinical environments
• Proven experience clinically supporting and developing a team of health professionals and/or leading clinical change initiatives with positive outcomes.
• Experience in creating and executing action plans to consistently drive quality and performance improvement.
• Strong analytical skills with proficiency in Excel and PowerPoint
• Proven stakeholder management; able to influence and empower others to make proactive decisions
Desirable
• Management experience leading multi-disciplinary clinical teams
• Experience working within a multidisciplinary environment, building positive relationships across clinical, operational, and support services
Maximus Competencies
• Embraces Respect
• Partners Effectively
• Creates Innovative Solutions
• Focuses on the Customer
• Demonstrate...
....Read more...
Type: Permanent Location: Sacramento, US-CA
Salary / Rate: Not Specified
Posted: 2026-09-14 13:52:22
-
Accountabilities
1.
Set and govern clinical assurance frameworks for the benefit area; ensure adherence to policies, governance standards, and regulatory/contract requirements.
2.
Lead the quality function end-to-end: scheduling, oversight, calibration, acceptance/challenge/escalation, and reporting of themes and trends for continuous improvement.
3.
Provide clinical leadership for coaching: define priorities, ensure consistency across Clinical Support Coaches, and calibrate standards for new entrant and experienced HPs.
4.
Use MI, quality outcomes, and qualitative insights to identify systemic risks; sponsor targeted interventions and track impact on quality, consistency, and customer outcomes.
5.
Line manage Clinical Delivery/SB Leads and Clinical Content Developers, to enhance capability, coach leaders, and ensure operating rhythm, decision rights, and escalation discipline.
6.
Chair/attend key governance forums; act as senior escalation point for complex clinical issues beyond operational remit and coordinate cross-functional recovery plans.
7.
Engage external stakeholders (e.g.
DWP) and partners to align expectations, respond to findings, and drive improvements across the benefit area.
Key Internal Stakeholders & Relationships
• Clinical Support Coaches
• Head of Operations & Delivery Enablement
• Operational Training and Development
• Clinical Delivery/SB Clinical Leads
• Clinical Content Developers
• Clinical Assurance Managers
• Quality Calibration and Audit Leads
• Commercial, Technology and Central Services
• Clinical Governance, Safeguarding & Policy
Key External Stakeholders & Relationships
• DWP stakeholders
• DRG and other clinical governance partners
• External suppliers/partners where relevant
Qualifications & Experience
Essential
• Qualified health professional with current registration/license to practice and continuous professional development compliance.
• Competent Disability Analyst in relevant benefit type, maintained approval and consistent performance in key role responsibilities.
• Demonstrable leadership of audit/assurance functions in clinical environments
• Proven experience clinically supporting and developing a team of health professionals and/or leading clinical change initiatives with positive outcomes.
• Experience in creating and executing action plans to consistently drive quality and performance improvement.
• Strong analytical skills with proficiency in Excel and PowerPoint
• Proven stakeholder management; able to influence and empower others to make proactive decisions
Desirable
• Management experience leading multi-disciplinary clinical teams
• Experience working within a multidisciplinary environment, building positive relationships across clinical, operational, and support services
Maximus Competencies
• Embraces Respect
• Partners Effectively
• Creates Innovative Solutions
• Focuses on the Customer
• Demonstrate...
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: Not Specified
Posted: 2026-09-14 13:52:22
-
Accountabilities
1.
Set and govern clinical assurance frameworks for the benefit area; ensure adherence to policies, governance standards, and regulatory/contract requirements.
2.
Lead the quality function end-to-end: scheduling, oversight, calibration, acceptance/challenge/escalation, and reporting of themes and trends for continuous improvement.
3.
Provide clinical leadership for coaching: define priorities, ensure consistency across Clinical Support Coaches, and calibrate standards for new entrant and experienced HPs.
4.
Use MI, quality outcomes, and qualitative insights to identify systemic risks; sponsor targeted interventions and track impact on quality, consistency, and customer outcomes.
5.
Line manage Clinical Delivery/SB Leads and Clinical Content Developers, to enhance capability, coach leaders, and ensure operating rhythm, decision rights, and escalation discipline.
6.
Chair/attend key governance forums; act as senior escalation point for complex clinical issues beyond operational remit and coordinate cross-functional recovery plans.
7.
Engage external stakeholders (e.g.
DWP) and partners to align expectations, respond to findings, and drive improvements across the benefit area.
Key Internal Stakeholders & Relationships
• Clinical Support Coaches
• Head of Operations & Delivery Enablement
• Operational Training and Development
• Clinical Delivery/SB Clinical Leads
• Clinical Content Developers
• Clinical Assurance Managers
• Quality Calibration and Audit Leads
• Commercial, Technology and Central Services
• Clinical Governance, Safeguarding & Policy
Key External Stakeholders & Relationships
• DWP stakeholders
• DRG and other clinical governance partners
• External suppliers/partners where relevant
Qualifications & Experience
Essential
• Qualified health professional with current registration/license to practice and continuous professional development compliance.
• Competent Disability Analyst in relevant benefit type, maintained approval and consistent performance in key role responsibilities.
• Demonstrable leadership of audit/assurance functions in clinical environments
• Proven experience clinically supporting and developing a team of health professionals and/or leading clinical change initiatives with positive outcomes.
• Experience in creating and executing action plans to consistently drive quality and performance improvement.
• Strong analytical skills with proficiency in Excel and PowerPoint
• Proven stakeholder management; able to influence and empower others to make proactive decisions
Desirable
• Management experience leading multi-disciplinary clinical teams
• Experience working within a multidisciplinary environment, building positive relationships across clinical, operational, and support services
Maximus Competencies
• Embraces Respect
• Partners Effectively
• Creates Innovative Solutions
• Focuses on the Customer
• Demonstrate...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: Not Specified
Posted: 2026-09-14 13:52:21
-
Accountabilities
1.
Set and govern clinical assurance frameworks for the benefit area; ensure adherence to policies, governance standards, and regulatory/contract requirements.
2.
Lead the quality function end-to-end: scheduling, oversight, calibration, acceptance/challenge/escalation, and reporting of themes and trends for continuous improvement.
3.
Provide clinical leadership for coaching: define priorities, ensure consistency across Clinical Support Coaches, and calibrate standards for new entrant and experienced HPs.
4.
Use MI, quality outcomes, and qualitative insights to identify systemic risks; sponsor targeted interventions and track impact on quality, consistency, and customer outcomes.
5.
Line manage Clinical Delivery/SB Leads and Clinical Content Developers, to enhance capability, coach leaders, and ensure operating rhythm, decision rights, and escalation discipline.
6.
Chair/attend key governance forums; act as senior escalation point for complex clinical issues beyond operational remit and coordinate cross-functional recovery plans.
7.
Engage external stakeholders (e.g.
DWP) and partners to align expectations, respond to findings, and drive improvements across the benefit area.
Key Internal Stakeholders & Relationships
• Clinical Support Coaches
• Head of Operations & Delivery Enablement
• Operational Training and Development
• Clinical Delivery/SB Clinical Leads
• Clinical Content Developers
• Clinical Assurance Managers
• Quality Calibration and Audit Leads
• Commercial, Technology and Central Services
• Clinical Governance, Safeguarding & Policy
Key External Stakeholders & Relationships
• DWP stakeholders
• DRG and other clinical governance partners
• External suppliers/partners where relevant
Qualifications & Experience
Essential
• Qualified health professional with current registration/license to practice and continuous professional development compliance.
• Competent Disability Analyst in relevant benefit type, maintained approval and consistent performance in key role responsibilities.
• Demonstrable leadership of audit/assurance functions in clinical environments
• Proven experience clinically supporting and developing a team of health professionals and/or leading clinical change initiatives with positive outcomes.
• Experience in creating and executing action plans to consistently drive quality and performance improvement.
• Strong analytical skills with proficiency in Excel and PowerPoint
• Proven stakeholder management; able to influence and empower others to make proactive decisions
Desirable
• Management experience leading multi-disciplinary clinical teams
• Experience working within a multidisciplinary environment, building positive relationships across clinical, operational, and support services
Maximus Competencies
• Embraces Respect
• Partners Effectively
• Creates Innovative Solutions
• Focuses on the Customer
• Demonstrate...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2026-09-14 13:52:20
-
Accountabilities
1.
Set and govern clinical assurance frameworks for the benefit area; ensure adherence to policies, governance standards, and regulatory/contract requirements.
2.
Lead the quality function end-to-end: scheduling, oversight, calibration, acceptance/challenge/escalation, and reporting of themes and trends for continuous improvement.
3.
Provide clinical leadership for coaching: define priorities, ensure consistency across Clinical Support Coaches, and calibrate standards for new entrant and experienced HPs.
4.
Use MI, quality outcomes, and qualitative insights to identify systemic risks; sponsor targeted interventions and track impact on quality, consistency, and customer outcomes.
5.
Line manage Clinical Delivery/SB Leads and Clinical Content Developers, to enhance capability, coach leaders, and ensure operating rhythm, decision rights, and escalation discipline.
6.
Chair/attend key governance forums; act as senior escalation point for complex clinical issues beyond operational remit and coordinate cross-functional recovery plans.
7.
Engage external stakeholders (e.g.
DWP) and partners to align expectations, respond to findings, and drive improvements across the benefit area.
Key Internal Stakeholders & Relationships
• Clinical Support Coaches
• Head of Operations & Delivery Enablement
• Operational Training and Development
• Clinical Delivery/SB Clinical Leads
• Clinical Content Developers
• Clinical Assurance Managers
• Quality Calibration and Audit Leads
• Commercial, Technology and Central Services
• Clinical Governance, Safeguarding & Policy
Key External Stakeholders & Relationships
• DWP stakeholders
• DRG and other clinical governance partners
• External suppliers/partners where relevant
Qualifications & Experience
Essential
• Qualified health professional with current registration/license to practice and continuous professional development compliance.
• Competent Disability Analyst in relevant benefit type, maintained approval and consistent performance in key role responsibilities.
• Demonstrable leadership of audit/assurance functions in clinical environments
• Proven experience clinically supporting and developing a team of health professionals and/or leading clinical change initiatives with positive outcomes.
• Experience in creating and executing action plans to consistently drive quality and performance improvement.
• Strong analytical skills with proficiency in Excel and PowerPoint
• Proven stakeholder management; able to influence and empower others to make proactive decisions
Desirable
• Management experience leading multi-disciplinary clinical teams
• Experience working within a multidisciplinary environment, building positive relationships across clinical, operational, and support services
Maximus Competencies
• Embraces Respect
• Partners Effectively
• Creates Innovative Solutions
• Focuses on the Customer
• Demonstrate...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: Not Specified
Posted: 2026-09-14 13:52:20
-
Accountabilities
1.
Set and govern clinical assurance frameworks for the benefit area; ensure adherence to policies, governance standards, and regulatory/contract requirements.
2.
Lead the quality function end-to-end: scheduling, oversight, calibration, acceptance/challenge/escalation, and reporting of themes and trends for continuous improvement.
3.
Provide clinical leadership for coaching: define priorities, ensure consistency across Clinical Support Coaches, and calibrate standards for new entrant and experienced HPs.
4.
Use MI, quality outcomes, and qualitative insights to identify systemic risks; sponsor targeted interventions and track impact on quality, consistency, and customer outcomes.
5.
Line manage Clinical Delivery/SB Leads and Clinical Content Developers, to enhance capability, coach leaders, and ensure operating rhythm, decision rights, and escalation discipline.
6.
Chair/attend key governance forums; act as senior escalation point for complex clinical issues beyond operational remit and coordinate cross-functional recovery plans.
7.
Engage external stakeholders (e.g.
DWP) and partners to align expectations, respond to findings, and drive improvements across the benefit area.
Key Internal Stakeholders & Relationships
• Clinical Support Coaches
• Head of Operations & Delivery Enablement
• Operational Training and Development
• Clinical Delivery/SB Clinical Leads
• Clinical Content Developers
• Clinical Assurance Managers
• Quality Calibration and Audit Leads
• Commercial, Technology and Central Services
• Clinical Governance, Safeguarding & Policy
Key External Stakeholders & Relationships
• DWP stakeholders
• DRG and other clinical governance partners
• External suppliers/partners where relevant
Qualifications & Experience
Essential
• Qualified health professional with current registration/license to practice and continuous professional development compliance.
• Competent Disability Analyst in relevant benefit type, maintained approval and consistent performance in key role responsibilities.
• Demonstrable leadership of audit/assurance functions in clinical environments
• Proven experience clinically supporting and developing a team of health professionals and/or leading clinical change initiatives with positive outcomes.
• Experience in creating and executing action plans to consistently drive quality and performance improvement.
• Strong analytical skills with proficiency in Excel and PowerPoint
• Proven stakeholder management; able to influence and empower others to make proactive decisions
Desirable
• Management experience leading multi-disciplinary clinical teams
• Experience working within a multidisciplinary environment, building positive relationships across clinical, operational, and support services
Maximus Competencies
• Embraces Respect
• Partners Effectively
• Creates Innovative Solutions
• Focuses on the Customer
• Demonstrate...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: Not Specified
Posted: 2026-09-14 13:52:19
-
Accountabilities
1.
Set and govern clinical assurance frameworks for the benefit area; ensure adherence to policies, governance standards, and regulatory/contract requirements.
2.
Lead the quality function end-to-end: scheduling, oversight, calibration, acceptance/challenge/escalation, and reporting of themes and trends for continuous improvement.
3.
Provide clinical leadership for coaching: define priorities, ensure consistency across Clinical Support Coaches, and calibrate standards for new entrant and experienced HPs.
4.
Use MI, quality outcomes, and qualitative insights to identify systemic risks; sponsor targeted interventions and track impact on quality, consistency, and customer outcomes.
5.
Line manage Clinical Delivery/SB Leads and Clinical Content Developers, to enhance capability, coach leaders, and ensure operating rhythm, decision rights, and escalation discipline.
6.
Chair/attend key governance forums; act as senior escalation point for complex clinical issues beyond operational remit and coordinate cross-functional recovery plans.
7.
Engage external stakeholders (e.g.
DWP) and partners to align expectations, respond to findings, and drive improvements across the benefit area.
Key Internal Stakeholders & Relationships
• Clinical Support Coaches
• Head of Operations & Delivery Enablement
• Operational Training and Development
• Clinical Delivery/SB Clinical Leads
• Clinical Content Developers
• Clinical Assurance Managers
• Quality Calibration and Audit Leads
• Commercial, Technology and Central Services
• Clinical Governance, Safeguarding & Policy
Key External Stakeholders & Relationships
• DWP stakeholders
• DRG and other clinical governance partners
• External suppliers/partners where relevant
Qualifications & Experience
Essential
• Qualified health professional with current registration/license to practice and continuous professional development compliance.
• Competent Disability Analyst in relevant benefit type, maintained approval and consistent performance in key role responsibilities.
• Demonstrable leadership of audit/assurance functions in clinical environments
• Proven experience clinically supporting and developing a team of health professionals and/or leading clinical change initiatives with positive outcomes.
• Experience in creating and executing action plans to consistently drive quality and performance improvement.
• Strong analytical skills with proficiency in Excel and PowerPoint
• Proven stakeholder management; able to influence and empower others to make proactive decisions
Desirable
• Management experience leading multi-disciplinary clinical teams
• Experience working within a multidisciplinary environment, building positive relationships across clinical, operational, and support services
Maximus Competencies
• Embraces Respect
• Partners Effectively
• Creates Innovative Solutions
• Focuses on the Customer
• Demonstrate...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: Not Specified
Posted: 2026-09-14 13:52:18
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide operational support within the Command and Incident Center (CIC) by executing routine service requests and low-risk changes.
- Perform break/fix activities, including server reboots, switch resets, and clearing technical blockers to restore services and maintain operational continuity.
- Support incident management activities as a Critical Incident Analyst (Tier 1), assisting with monitoring, ticket updates, and coordination during active incidents.
- Generate and distribute situation reports (SITREPs), operating posture updates, and ServiceNow-based reporting to support situational awareness.
- Assist in preparing executive-level communications by compiling accurate operational data and incident summaries.
- Maintain and update incident and service request records in ServiceNow, ensuring completeness, accuracy, and timeliness of documentation.
- Support continuous monitoring activities and assist in identifying and escalating issues based on defined thresholds and procedures.
- Collaborate with CIC Analysts, Shift Leads, and engineering teams to resolve technical issues and remove operational blockers.
- Contribute to stable, continuous operations by supporting core teams, enabling focus on higher-priority engineering and mission-critical initiatives.
Job-Specific Minimum Requirements
- 1+ years of experience in IT support, help desk, or operations support roles.
- Demonstrated experience supporting IT operations, help desk, or service desk functions in an enterprise environment.
- Hands-on experience executing basic system administration tasks (e.g., server reboots, network device resets, break/fix support).
- Experience using ITSM tools (e.g., ServiceNow) for ticket creation, updates, and tracking.
- Ability to follow standard operating procedures (SOPs) to execute low-risk changes and resolve issues.
- Experience supporting incident monitoring and ticket management activities.
- Ability to create and maintain operational reports and status updates (e.g., SITREPs).
- Strong attention to detail with ability to maintain accurate documentation and records.
- Ability to operate in a shift-based or 24/7 operations environment.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Preferred Skills and Qualifications:
- Experience supporting federal government environments is strongly preferred.
- Familiarity with incident management and ITIL processes is strongly preferred.
- Experience working in NOC, SOC, or Command Center environments is strongly preferred.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assisted tools for documentation and operational efficiency.
- Strong attention to detail and ability to follow structured procedures....
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2026-09-14 13:52:18
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide operational support within the Command and Incident Center (CIC) by executing routine service requests and low-risk changes.
- Perform break/fix activities, including server reboots, switch resets, and clearing technical blockers to restore services and maintain operational continuity.
- Support incident management activities as a Critical Incident Analyst (Tier 1), assisting with monitoring, ticket updates, and coordination during active incidents.
- Generate and distribute situation reports (SITREPs), operating posture updates, and ServiceNow-based reporting to support situational awareness.
- Assist in preparing executive-level communications by compiling accurate operational data and incident summaries.
- Maintain and update incident and service request records in ServiceNow, ensuring completeness, accuracy, and timeliness of documentation.
- Support continuous monitoring activities and assist in identifying and escalating issues based on defined thresholds and procedures.
- Collaborate with CIC Analysts, Shift Leads, and engineering teams to resolve technical issues and remove operational blockers.
- Contribute to stable, continuous operations by supporting core teams, enabling focus on higher-priority engineering and mission-critical initiatives.
Job-Specific Minimum Requirements
- 1+ years of experience in IT support, help desk, or operations support roles.
- Demonstrated experience supporting IT operations, help desk, or service desk functions in an enterprise environment.
- Hands-on experience executing basic system administration tasks (e.g., server reboots, network device resets, break/fix support).
- Experience using ITSM tools (e.g., ServiceNow) for ticket creation, updates, and tracking.
- Ability to follow standard operating procedures (SOPs) to execute low-risk changes and resolve issues.
- Experience supporting incident monitoring and ticket management activities.
- Ability to create and maintain operational reports and status updates (e.g., SITREPs).
- Strong attention to detail with ability to maintain accurate documentation and records.
- Ability to operate in a shift-based or 24/7 operations environment.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Preferred Skills and Qualifications:
- Experience supporting federal government environments is strongly preferred.
- Familiarity with incident management and ITIL processes is strongly preferred.
- Experience working in NOC, SOC, or Command Center environments is strongly preferred.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assisted tools for documentation and operational efficiency.
- Strong attention to detail and ability to follow structured procedures....
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2026-09-14 13:52:17
-
Accountabilities
1.
Set and govern clinical assurance frameworks for the benefit area; ensure adherence to policies, governance standards, and regulatory/contract requirements.
2.
Lead the quality function end-to-end: scheduling, oversight, calibration, acceptance/challenge/escalation, and reporting of themes and trends for continuous improvement.
3.
Provide clinical leadership for coaching: define priorities, ensure consistency across Clinical Support Coaches, and calibrate standards for new entrant and experienced HPs.
4.
Use MI, quality outcomes, and qualitative insights to identify systemic risks; sponsor targeted interventions and track impact on quality, consistency, and customer outcomes.
5.
Line manage Clinical Delivery/SB Leads and Clinical Content Developers, to enhance capability, coach leaders, and ensure operating rhythm, decision rights, and escalation discipline.
6.
Chair/attend key governance forums; act as senior escalation point for complex clinical issues beyond operational remit and coordinate cross-functional recovery plans.
7.
Engage external stakeholders (e.g.
DWP) and partners to align expectations, respond to findings, and drive improvements across the benefit area.
Key Internal Stakeholders & Relationships
• Clinical Support Coaches
• Head of Operations & Delivery Enablement
• Operational Training and Development
• Clinical Delivery/SB Clinical Leads
• Clinical Content Developers
• Clinical Assurance Managers
• Quality Calibration and Audit Leads
• Commercial, Technology and Central Services
• Clinical Governance, Safeguarding & Policy
Key External Stakeholders & Relationships
• DWP stakeholders
• DRG and other clinical governance partners
• External suppliers/partners where relevant
Qualifications & Experience
Essential
• Qualified health professional with current registration/license to practice and continuous professional development compliance.
• Competent Disability Analyst in relevant benefit type, maintained approval and consistent performance in key role responsibilities.
• Demonstrable leadership of audit/assurance functions in clinical environments
• Proven experience clinically supporting and developing a team of health professionals and/or leading clinical change initiatives with positive outcomes.
• Experience in creating and executing action plans to consistently drive quality and performance improvement.
• Strong analytical skills with proficiency in Excel and PowerPoint
• Proven stakeholder management; able to influence and empower others to make proactive decisions
Desirable
• Management experience leading multi-disciplinary clinical teams
• Experience working within a multidisciplinary environment, building positive relationships across clinical, operational, and support services
Maximus Competencies
• Embraces Respect
• Partners Effectively
• Creates Innovative Solutions
• Focuses on the Customer
• Demonstrate...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: Not Specified
Posted: 2026-09-14 13:52:17
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide operational support within the Command and Incident Center (CIC) by executing routine service requests and low-risk changes.
- Perform break/fix activities, including server reboots, switch resets, and clearing technical blockers to restore services and maintain operational continuity.
- Support incident management activities as a Critical Incident Analyst (Tier 1), assisting with monitoring, ticket updates, and coordination during active incidents.
- Generate and distribute situation reports (SITREPs), operating posture updates, and ServiceNow-based reporting to support situational awareness.
- Assist in preparing executive-level communications by compiling accurate operational data and incident summaries.
- Maintain and update incident and service request records in ServiceNow, ensuring completeness, accuracy, and timeliness of documentation.
- Support continuous monitoring activities and assist in identifying and escalating issues based on defined thresholds and procedures.
- Collaborate with CIC Analysts, Shift Leads, and engineering teams to resolve technical issues and remove operational blockers.
- Contribute to stable, continuous operations by supporting core teams, enabling focus on higher-priority engineering and mission-critical initiatives.
Job-Specific Minimum Requirements
- 1+ years of experience in IT support, help desk, or operations support roles.
- Demonstrated experience supporting IT operations, help desk, or service desk functions in an enterprise environment.
- Hands-on experience executing basic system administration tasks (e.g., server reboots, network device resets, break/fix support).
- Experience using ITSM tools (e.g., ServiceNow) for ticket creation, updates, and tracking.
- Ability to follow standard operating procedures (SOPs) to execute low-risk changes and resolve issues.
- Experience supporting incident monitoring and ticket management activities.
- Ability to create and maintain operational reports and status updates (e.g., SITREPs).
- Strong attention to detail with ability to maintain accurate documentation and records.
- Ability to operate in a shift-based or 24/7 operations environment.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Preferred Skills and Qualifications:
- Experience supporting federal government environments is strongly preferred.
- Familiarity with incident management and ITIL processes is strongly preferred.
- Experience working in NOC, SOC, or Command Center environments is strongly preferred.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assisted tools for documentation and operational efficiency.
- Strong attention to detail and ability to follow structured procedures....
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2026-09-14 13:52:16
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide operational support within the Command and Incident Center (CIC) by executing routine service requests and low-risk changes.
- Perform break/fix activities, including server reboots, switch resets, and clearing technical blockers to restore services and maintain operational continuity.
- Support incident management activities as a Critical Incident Analyst (Tier 1), assisting with monitoring, ticket updates, and coordination during active incidents.
- Generate and distribute situation reports (SITREPs), operating posture updates, and ServiceNow-based reporting to support situational awareness.
- Assist in preparing executive-level communications by compiling accurate operational data and incident summaries.
- Maintain and update incident and service request records in ServiceNow, ensuring completeness, accuracy, and timeliness of documentation.
- Support continuous monitoring activities and assist in identifying and escalating issues based on defined thresholds and procedures.
- Collaborate with CIC Analysts, Shift Leads, and engineering teams to resolve technical issues and remove operational blockers.
- Contribute to stable, continuous operations by supporting core teams, enabling focus on higher-priority engineering and mission-critical initiatives.
Job-Specific Minimum Requirements
- 1+ years of experience in IT support, help desk, or operations support roles.
- Demonstrated experience supporting IT operations, help desk, or service desk functions in an enterprise environment.
- Hands-on experience executing basic system administration tasks (e.g., server reboots, network device resets, break/fix support).
- Experience using ITSM tools (e.g., ServiceNow) for ticket creation, updates, and tracking.
- Ability to follow standard operating procedures (SOPs) to execute low-risk changes and resolve issues.
- Experience supporting incident monitoring and ticket management activities.
- Ability to create and maintain operational reports and status updates (e.g., SITREPs).
- Strong attention to detail with ability to maintain accurate documentation and records.
- Ability to operate in a shift-based or 24/7 operations environment.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Preferred Skills and Qualifications:
- Experience supporting federal government environments is strongly preferred.
- Familiarity with incident management and ITIL processes is strongly preferred.
- Experience working in NOC, SOC, or Command Center environments is strongly preferred.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assisted tools for documentation and operational efficiency.
- Strong attention to detail and ability to follow structured procedures....
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2026-09-14 13:52:15
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide operational support within the Command and Incident Center (CIC) by executing routine service requests and low-risk changes.
- Perform break/fix activities, including server reboots, switch resets, and clearing technical blockers to restore services and maintain operational continuity.
- Support incident management activities as a Critical Incident Analyst (Tier 1), assisting with monitoring, ticket updates, and coordination during active incidents.
- Generate and distribute situation reports (SITREPs), operating posture updates, and ServiceNow-based reporting to support situational awareness.
- Assist in preparing executive-level communications by compiling accurate operational data and incident summaries.
- Maintain and update incident and service request records in ServiceNow, ensuring completeness, accuracy, and timeliness of documentation.
- Support continuous monitoring activities and assist in identifying and escalating issues based on defined thresholds and procedures.
- Collaborate with CIC Analysts, Shift Leads, and engineering teams to resolve technical issues and remove operational blockers.
- Contribute to stable, continuous operations by supporting core teams, enabling focus on higher-priority engineering and mission-critical initiatives.
Job-Specific Minimum Requirements
- 1+ years of experience in IT support, help desk, or operations support roles.
- Demonstrated experience supporting IT operations, help desk, or service desk functions in an enterprise environment.
- Hands-on experience executing basic system administration tasks (e.g., server reboots, network device resets, break/fix support).
- Experience using ITSM tools (e.g., ServiceNow) for ticket creation, updates, and tracking.
- Ability to follow standard operating procedures (SOPs) to execute low-risk changes and resolve issues.
- Experience supporting incident monitoring and ticket management activities.
- Ability to create and maintain operational reports and status updates (e.g., SITREPs).
- Strong attention to detail with ability to maintain accurate documentation and records.
- Ability to operate in a shift-based or 24/7 operations environment.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Preferred Skills and Qualifications:
- Experience supporting federal government environments is strongly preferred.
- Familiarity with incident management and ITIL processes is strongly preferred.
- Experience working in NOC, SOC, or Command Center environments is strongly preferred.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assisted tools for documentation and operational efficiency.
- Strong attention to detail and ability to follow structured procedures....
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Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2026-09-14 13:52:15
