-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS015, P3, Band 6
Job-Specific Essential Duties and Responsibilities:
- Serve as the Risk, Quality, and Performance Analyst, ensuring compliance with service quality, performance metrics, and governance requirements.
- Develop, monitor, and report on performance metrics, KPIs, and SLAs, supporting continuous service improvement and operational transparency.
- Conduct quality assurance reviews of operational processes, deliverables, and reporting artifacts to ensure alignment with agency standards and federal best practices.
- Support risk identification, tracking, and mitigation activities, including operational risks, compliance risks, and performance risks across functional areas.
- Assist with audit readiness, process documentation, and quality controls, ensuring artifacts meet agency and federal oversight expectations.
- Coordinate with program management, operations, and cybersecurity teams to support service reviews, performance reporting, and corrective action plans.
- Provide support for onboarding, administrative, and compliance functions, including documentation tracking, training verification, and access readiness as required.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field.
- 5+ years of experience in quality assurance, performance management, risk management, or IT service management in a federal or enterprise IT environment.
- Demonstrated experience performing quality assurance, performance analysis, or risk management functions in a federal or enterprise IT environment, including validation of deliverables, processes, and reporting artifacts.
- Proven ability to develop, monitor, and report Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and performance metrics in support of continuous service improvement.
- Experience supporting risk identification, tracking, mitigation, and reporting, including maintenance of risk registers and corrective action plans.
- Knowledge of IT Service Management (ITSM) concepts and operational governance, including quality controls, performance reviews, and compliance monitoring.
- Ability to review, assess, and validate documentation for accuracy, completeness, and compliance with federal standards, policies, and contract requirements.
- Experience producing clear, accurate written reports and briefings for program management and government stakeholders.
- Familiarity with federal information security and compliance environments, sufficient to support quality and performance oversight activities.
Preferred Skills and Qualifications:
- Knowledge of IT Service Management (ITSM), SLA monitoring, and performance reporting framewor...
....Read more...
Type: Permanent Location: Tallahassee, US-FL
Salary / Rate: Not Specified
Posted: 2026-06-12 09:31:04
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Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS015, P3, Band 6
Job-Specific Essential Duties and Responsibilities:
- Serve as the Risk, Quality, and Performance Analyst, ensuring compliance with service quality, performance metrics, and governance requirements.
- Develop, monitor, and report on performance metrics, KPIs, and SLAs, supporting continuous service improvement and operational transparency.
- Conduct quality assurance reviews of operational processes, deliverables, and reporting artifacts to ensure alignment with agency standards and federal best practices.
- Support risk identification, tracking, and mitigation activities, including operational risks, compliance risks, and performance risks across functional areas.
- Assist with audit readiness, process documentation, and quality controls, ensuring artifacts meet agency and federal oversight expectations.
- Coordinate with program management, operations, and cybersecurity teams to support service reviews, performance reporting, and corrective action plans.
- Provide support for onboarding, administrative, and compliance functions, including documentation tracking, training verification, and access readiness as required.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field.
- 5+ years of experience in quality assurance, performance management, risk management, or IT service management in a federal or enterprise IT environment.
- Demonstrated experience performing quality assurance, performance analysis, or risk management functions in a federal or enterprise IT environment, including validation of deliverables, processes, and reporting artifacts.
- Proven ability to develop, monitor, and report Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and performance metrics in support of continuous service improvement.
- Experience supporting risk identification, tracking, mitigation, and reporting, including maintenance of risk registers and corrective action plans.
- Knowledge of IT Service Management (ITSM) concepts and operational governance, including quality controls, performance reviews, and compliance monitoring.
- Ability to review, assess, and validate documentation for accuracy, completeness, and compliance with federal standards, policies, and contract requirements.
- Experience producing clear, accurate written reports and briefings for program management and government stakeholders.
- Familiarity with federal information security and compliance environments, sufficient to support quality and performance oversight activities.
Preferred Skills and Qualifications:
- Knowledge of IT Service Management (ITSM), SLA monitoring, and performance reporting framewor...
....Read more...
Type: Permanent Location: Tampa, US-FL
Salary / Rate: Not Specified
Posted: 2026-06-12 09:31:02
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS015, P3, Band 6
Job-Specific Essential Duties and Responsibilities:
- Serve as the Risk, Quality, and Performance Analyst, ensuring compliance with service quality, performance metrics, and governance requirements.
- Develop, monitor, and report on performance metrics, KPIs, and SLAs, supporting continuous service improvement and operational transparency.
- Conduct quality assurance reviews of operational processes, deliverables, and reporting artifacts to ensure alignment with agency standards and federal best practices.
- Support risk identification, tracking, and mitigation activities, including operational risks, compliance risks, and performance risks across functional areas.
- Assist with audit readiness, process documentation, and quality controls, ensuring artifacts meet agency and federal oversight expectations.
- Coordinate with program management, operations, and cybersecurity teams to support service reviews, performance reporting, and corrective action plans.
- Provide support for onboarding, administrative, and compliance functions, including documentation tracking, training verification, and access readiness as required.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field.
- 5+ years of experience in quality assurance, performance management, risk management, or IT service management in a federal or enterprise IT environment.
- Demonstrated experience performing quality assurance, performance analysis, or risk management functions in a federal or enterprise IT environment, including validation of deliverables, processes, and reporting artifacts.
- Proven ability to develop, monitor, and report Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and performance metrics in support of continuous service improvement.
- Experience supporting risk identification, tracking, mitigation, and reporting, including maintenance of risk registers and corrective action plans.
- Knowledge of IT Service Management (ITSM) concepts and operational governance, including quality controls, performance reviews, and compliance monitoring.
- Ability to review, assess, and validate documentation for accuracy, completeness, and compliance with federal standards, policies, and contract requirements.
- Experience producing clear, accurate written reports and briefings for program management and government stakeholders.
- Familiarity with federal information security and compliance environments, sufficient to support quality and performance oversight activities.
Preferred Skills and Qualifications:
- Knowledge of IT Service Management (ITSM), SLA monitoring, and performance reporting framewor...
....Read more...
Type: Permanent Location: Atlanta, US-GA
Salary / Rate: Not Specified
Posted: 2026-06-12 09:30:59
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS015, P3, Band 6
Job-Specific Essential Duties and Responsibilities:
- Serve as the Risk, Quality, and Performance Analyst, ensuring compliance with service quality, performance metrics, and governance requirements.
- Develop, monitor, and report on performance metrics, KPIs, and SLAs, supporting continuous service improvement and operational transparency.
- Conduct quality assurance reviews of operational processes, deliverables, and reporting artifacts to ensure alignment with agency standards and federal best practices.
- Support risk identification, tracking, and mitigation activities, including operational risks, compliance risks, and performance risks across functional areas.
- Assist with audit readiness, process documentation, and quality controls, ensuring artifacts meet agency and federal oversight expectations.
- Coordinate with program management, operations, and cybersecurity teams to support service reviews, performance reporting, and corrective action plans.
- Provide support for onboarding, administrative, and compliance functions, including documentation tracking, training verification, and access readiness as required.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field.
- 5+ years of experience in quality assurance, performance management, risk management, or IT service management in a federal or enterprise IT environment.
- Demonstrated experience performing quality assurance, performance analysis, or risk management functions in a federal or enterprise IT environment, including validation of deliverables, processes, and reporting artifacts.
- Proven ability to develop, monitor, and report Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and performance metrics in support of continuous service improvement.
- Experience supporting risk identification, tracking, mitigation, and reporting, including maintenance of risk registers and corrective action plans.
- Knowledge of IT Service Management (ITSM) concepts and operational governance, including quality controls, performance reviews, and compliance monitoring.
- Ability to review, assess, and validate documentation for accuracy, completeness, and compliance with federal standards, policies, and contract requirements.
- Experience producing clear, accurate written reports and briefings for program management and government stakeholders.
- Familiarity with federal information security and compliance environments, sufficient to support quality and performance oversight activities.
Preferred Skills and Qualifications:
- Knowledge of IT Service Management (ITSM), SLA monitoring, and performance reporting framewor...
....Read more...
Type: Permanent Location: Columbus, US-GA
Salary / Rate: Not Specified
Posted: 2026-06-12 09:30:57
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS015, P3, Band 6
Job-Specific Essential Duties and Responsibilities:
- Serve as the Risk, Quality, and Performance Analyst, ensuring compliance with service quality, performance metrics, and governance requirements.
- Develop, monitor, and report on performance metrics, KPIs, and SLAs, supporting continuous service improvement and operational transparency.
- Conduct quality assurance reviews of operational processes, deliverables, and reporting artifacts to ensure alignment with agency standards and federal best practices.
- Support risk identification, tracking, and mitigation activities, including operational risks, compliance risks, and performance risks across functional areas.
- Assist with audit readiness, process documentation, and quality controls, ensuring artifacts meet agency and federal oversight expectations.
- Coordinate with program management, operations, and cybersecurity teams to support service reviews, performance reporting, and corrective action plans.
- Provide support for onboarding, administrative, and compliance functions, including documentation tracking, training verification, and access readiness as required.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field.
- 5+ years of experience in quality assurance, performance management, risk management, or IT service management in a federal or enterprise IT environment.
- Demonstrated experience performing quality assurance, performance analysis, or risk management functions in a federal or enterprise IT environment, including validation of deliverables, processes, and reporting artifacts.
- Proven ability to develop, monitor, and report Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and performance metrics in support of continuous service improvement.
- Experience supporting risk identification, tracking, mitigation, and reporting, including maintenance of risk registers and corrective action plans.
- Knowledge of IT Service Management (ITSM) concepts and operational governance, including quality controls, performance reviews, and compliance monitoring.
- Ability to review, assess, and validate documentation for accuracy, completeness, and compliance with federal standards, policies, and contract requirements.
- Experience producing clear, accurate written reports and briefings for program management and government stakeholders.
- Familiarity with federal information security and compliance environments, sufficient to support quality and performance oversight activities.
Preferred Skills and Qualifications:
- Knowledge of IT Service Management (ITSM), SLA monitoring, and performance reporting framewor...
....Read more...
Type: Permanent Location: Savannah, US-GA
Salary / Rate: Not Specified
Posted: 2026-06-12 09:30:54
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS015, P3, Band 6
Job-Specific Essential Duties and Responsibilities:
- Serve as the Risk, Quality, and Performance Analyst, ensuring compliance with service quality, performance metrics, and governance requirements.
- Develop, monitor, and report on performance metrics, KPIs, and SLAs, supporting continuous service improvement and operational transparency.
- Conduct quality assurance reviews of operational processes, deliverables, and reporting artifacts to ensure alignment with agency standards and federal best practices.
- Support risk identification, tracking, and mitigation activities, including operational risks, compliance risks, and performance risks across functional areas.
- Assist with audit readiness, process documentation, and quality controls, ensuring artifacts meet agency and federal oversight expectations.
- Coordinate with program management, operations, and cybersecurity teams to support service reviews, performance reporting, and corrective action plans.
- Provide support for onboarding, administrative, and compliance functions, including documentation tracking, training verification, and access readiness as required.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field.
- 5+ years of experience in quality assurance, performance management, risk management, or IT service management in a federal or enterprise IT environment.
- Demonstrated experience performing quality assurance, performance analysis, or risk management functions in a federal or enterprise IT environment, including validation of deliverables, processes, and reporting artifacts.
- Proven ability to develop, monitor, and report Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and performance metrics in support of continuous service improvement.
- Experience supporting risk identification, tracking, mitigation, and reporting, including maintenance of risk registers and corrective action plans.
- Knowledge of IT Service Management (ITSM) concepts and operational governance, including quality controls, performance reviews, and compliance monitoring.
- Ability to review, assess, and validate documentation for accuracy, completeness, and compliance with federal standards, policies, and contract requirements.
- Experience producing clear, accurate written reports and briefings for program management and government stakeholders.
- Familiarity with federal information security and compliance environments, sufficient to support quality and performance oversight activities.
Preferred Skills and Qualifications:
- Knowledge of IT Service Management (ITSM), SLA monitoring, and performance reporting framewor...
....Read more...
Type: Permanent Location: Wilmington, US-DE
Salary / Rate: Not Specified
Posted: 2026-06-12 09:30:52
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS015, P3, Band 6
Job-Specific Essential Duties and Responsibilities:
- Serve as the Risk, Quality, and Performance Analyst, ensuring compliance with service quality, performance metrics, and governance requirements.
- Develop, monitor, and report on performance metrics, KPIs, and SLAs, supporting continuous service improvement and operational transparency.
- Conduct quality assurance reviews of operational processes, deliverables, and reporting artifacts to ensure alignment with agency standards and federal best practices.
- Support risk identification, tracking, and mitigation activities, including operational risks, compliance risks, and performance risks across functional areas.
- Assist with audit readiness, process documentation, and quality controls, ensuring artifacts meet agency and federal oversight expectations.
- Coordinate with program management, operations, and cybersecurity teams to support service reviews, performance reporting, and corrective action plans.
- Provide support for onboarding, administrative, and compliance functions, including documentation tracking, training verification, and access readiness as required.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field.
- 5+ years of experience in quality assurance, performance management, risk management, or IT service management in a federal or enterprise IT environment.
- Demonstrated experience performing quality assurance, performance analysis, or risk management functions in a federal or enterprise IT environment, including validation of deliverables, processes, and reporting artifacts.
- Proven ability to develop, monitor, and report Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and performance metrics in support of continuous service improvement.
- Experience supporting risk identification, tracking, mitigation, and reporting, including maintenance of risk registers and corrective action plans.
- Knowledge of IT Service Management (ITSM) concepts and operational governance, including quality controls, performance reviews, and compliance monitoring.
- Ability to review, assess, and validate documentation for accuracy, completeness, and compliance with federal standards, policies, and contract requirements.
- Experience producing clear, accurate written reports and briefings for program management and government stakeholders.
- Familiarity with federal information security and compliance environments, sufficient to support quality and performance oversight activities.
Preferred Skills and Qualifications:
- Knowledge of IT Service Management (ITSM), SLA monitoring, and performance reporting framewor...
....Read more...
Type: Permanent Location: Colorado Springs, US-CO
Salary / Rate: Not Specified
Posted: 2026-06-12 09:30:50
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS015, P3, Band 6
Job-Specific Essential Duties and Responsibilities:
- Serve as the Risk, Quality, and Performance Analyst, ensuring compliance with service quality, performance metrics, and governance requirements.
- Develop, monitor, and report on performance metrics, KPIs, and SLAs, supporting continuous service improvement and operational transparency.
- Conduct quality assurance reviews of operational processes, deliverables, and reporting artifacts to ensure alignment with agency standards and federal best practices.
- Support risk identification, tracking, and mitigation activities, including operational risks, compliance risks, and performance risks across functional areas.
- Assist with audit readiness, process documentation, and quality controls, ensuring artifacts meet agency and federal oversight expectations.
- Coordinate with program management, operations, and cybersecurity teams to support service reviews, performance reporting, and corrective action plans.
- Provide support for onboarding, administrative, and compliance functions, including documentation tracking, training verification, and access readiness as required.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field.
- 5+ years of experience in quality assurance, performance management, risk management, or IT service management in a federal or enterprise IT environment.
- Demonstrated experience performing quality assurance, performance analysis, or risk management functions in a federal or enterprise IT environment, including validation of deliverables, processes, and reporting artifacts.
- Proven ability to develop, monitor, and report Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and performance metrics in support of continuous service improvement.
- Experience supporting risk identification, tracking, mitigation, and reporting, including maintenance of risk registers and corrective action plans.
- Knowledge of IT Service Management (ITSM) concepts and operational governance, including quality controls, performance reviews, and compliance monitoring.
- Ability to review, assess, and validate documentation for accuracy, completeness, and compliance with federal standards, policies, and contract requirements.
- Experience producing clear, accurate written reports and briefings for program management and government stakeholders.
- Familiarity with federal information security and compliance environments, sufficient to support quality and performance oversight activities.
Preferred Skills and Qualifications:
- Knowledge of IT Service Management (ITSM), SLA monitoring, and performance reporting framewor...
....Read more...
Type: Permanent Location: Jacksonville, US-FL
Salary / Rate: Not Specified
Posted: 2026-06-12 09:30:47
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS015, P3, Band 6
Job-Specific Essential Duties and Responsibilities:
- Serve as the Risk, Quality, and Performance Analyst, ensuring compliance with service quality, performance metrics, and governance requirements.
- Develop, monitor, and report on performance metrics, KPIs, and SLAs, supporting continuous service improvement and operational transparency.
- Conduct quality assurance reviews of operational processes, deliverables, and reporting artifacts to ensure alignment with agency standards and federal best practices.
- Support risk identification, tracking, and mitigation activities, including operational risks, compliance risks, and performance risks across functional areas.
- Assist with audit readiness, process documentation, and quality controls, ensuring artifacts meet agency and federal oversight expectations.
- Coordinate with program management, operations, and cybersecurity teams to support service reviews, performance reporting, and corrective action plans.
- Provide support for onboarding, administrative, and compliance functions, including documentation tracking, training verification, and access readiness as required.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field.
- 5+ years of experience in quality assurance, performance management, risk management, or IT service management in a federal or enterprise IT environment.
- Demonstrated experience performing quality assurance, performance analysis, or risk management functions in a federal or enterprise IT environment, including validation of deliverables, processes, and reporting artifacts.
- Proven ability to develop, monitor, and report Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and performance metrics in support of continuous service improvement.
- Experience supporting risk identification, tracking, mitigation, and reporting, including maintenance of risk registers and corrective action plans.
- Knowledge of IT Service Management (ITSM) concepts and operational governance, including quality controls, performance reviews, and compliance monitoring.
- Ability to review, assess, and validate documentation for accuracy, completeness, and compliance with federal standards, policies, and contract requirements.
- Experience producing clear, accurate written reports and briefings for program management and government stakeholders.
- Familiarity with federal information security and compliance environments, sufficient to support quality and performance oversight activities.
Preferred Skills and Qualifications:
- Knowledge of IT Service Management (ITSM), SLA monitoring, and performance reporting framewor...
....Read more...
Type: Permanent Location: Dover, US-DE
Salary / Rate: Not Specified
Posted: 2026-06-12 09:30:44
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS015, P3, Band 6
Job-Specific Essential Duties and Responsibilities:
- Serve as the Risk, Quality, and Performance Analyst, ensuring compliance with service quality, performance metrics, and governance requirements.
- Develop, monitor, and report on performance metrics, KPIs, and SLAs, supporting continuous service improvement and operational transparency.
- Conduct quality assurance reviews of operational processes, deliverables, and reporting artifacts to ensure alignment with agency standards and federal best practices.
- Support risk identification, tracking, and mitigation activities, including operational risks, compliance risks, and performance risks across functional areas.
- Assist with audit readiness, process documentation, and quality controls, ensuring artifacts meet agency and federal oversight expectations.
- Coordinate with program management, operations, and cybersecurity teams to support service reviews, performance reporting, and corrective action plans.
- Provide support for onboarding, administrative, and compliance functions, including documentation tracking, training verification, and access readiness as required.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field.
- 5+ years of experience in quality assurance, performance management, risk management, or IT service management in a federal or enterprise IT environment.
- Demonstrated experience performing quality assurance, performance analysis, or risk management functions in a federal or enterprise IT environment, including validation of deliverables, processes, and reporting artifacts.
- Proven ability to develop, monitor, and report Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and performance metrics in support of continuous service improvement.
- Experience supporting risk identification, tracking, mitigation, and reporting, including maintenance of risk registers and corrective action plans.
- Knowledge of IT Service Management (ITSM) concepts and operational governance, including quality controls, performance reviews, and compliance monitoring.
- Ability to review, assess, and validate documentation for accuracy, completeness, and compliance with federal standards, policies, and contract requirements.
- Experience producing clear, accurate written reports and briefings for program management and government stakeholders.
- Familiarity with federal information security and compliance environments, sufficient to support quality and performance oversight activities.
Preferred Skills and Qualifications:
- Knowledge of IT Service Management (ITSM), SLA monitoring, and performance reporting framewor...
....Read more...
Type: Permanent Location: Hartford, US-CT
Salary / Rate: Not Specified
Posted: 2026-06-12 09:30:41
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS015, P3, Band 6
Job-Specific Essential Duties and Responsibilities:
- Serve as the Risk, Quality, and Performance Analyst, ensuring compliance with service quality, performance metrics, and governance requirements.
- Develop, monitor, and report on performance metrics, KPIs, and SLAs, supporting continuous service improvement and operational transparency.
- Conduct quality assurance reviews of operational processes, deliverables, and reporting artifacts to ensure alignment with agency standards and federal best practices.
- Support risk identification, tracking, and mitigation activities, including operational risks, compliance risks, and performance risks across functional areas.
- Assist with audit readiness, process documentation, and quality controls, ensuring artifacts meet agency and federal oversight expectations.
- Coordinate with program management, operations, and cybersecurity teams to support service reviews, performance reporting, and corrective action plans.
- Provide support for onboarding, administrative, and compliance functions, including documentation tracking, training verification, and access readiness as required.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field.
- 5+ years of experience in quality assurance, performance management, risk management, or IT service management in a federal or enterprise IT environment.
- Demonstrated experience performing quality assurance, performance analysis, or risk management functions in a federal or enterprise IT environment, including validation of deliverables, processes, and reporting artifacts.
- Proven ability to develop, monitor, and report Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and performance metrics in support of continuous service improvement.
- Experience supporting risk identification, tracking, mitigation, and reporting, including maintenance of risk registers and corrective action plans.
- Knowledge of IT Service Management (ITSM) concepts and operational governance, including quality controls, performance reviews, and compliance monitoring.
- Ability to review, assess, and validate documentation for accuracy, completeness, and compliance with federal standards, policies, and contract requirements.
- Experience producing clear, accurate written reports and briefings for program management and government stakeholders.
- Familiarity with federal information security and compliance environments, sufficient to support quality and performance oversight activities.
Preferred Skills and Qualifications:
- Knowledge of IT Service Management (ITSM), SLA monitoring, and performance reporting framewor...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: Not Specified
Posted: 2026-06-12 09:30:39
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS015, P3, Band 6
Job-Specific Essential Duties and Responsibilities:
- Serve as the Risk, Quality, and Performance Analyst, ensuring compliance with service quality, performance metrics, and governance requirements.
- Develop, monitor, and report on performance metrics, KPIs, and SLAs, supporting continuous service improvement and operational transparency.
- Conduct quality assurance reviews of operational processes, deliverables, and reporting artifacts to ensure alignment with agency standards and federal best practices.
- Support risk identification, tracking, and mitigation activities, including operational risks, compliance risks, and performance risks across functional areas.
- Assist with audit readiness, process documentation, and quality controls, ensuring artifacts meet agency and federal oversight expectations.
- Coordinate with program management, operations, and cybersecurity teams to support service reviews, performance reporting, and corrective action plans.
- Provide support for onboarding, administrative, and compliance functions, including documentation tracking, training verification, and access readiness as required.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field.
- 5+ years of experience in quality assurance, performance management, risk management, or IT service management in a federal or enterprise IT environment.
- Demonstrated experience performing quality assurance, performance analysis, or risk management functions in a federal or enterprise IT environment, including validation of deliverables, processes, and reporting artifacts.
- Proven ability to develop, monitor, and report Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and performance metrics in support of continuous service improvement.
- Experience supporting risk identification, tracking, mitigation, and reporting, including maintenance of risk registers and corrective action plans.
- Knowledge of IT Service Management (ITSM) concepts and operational governance, including quality controls, performance reviews, and compliance monitoring.
- Ability to review, assess, and validate documentation for accuracy, completeness, and compliance with federal standards, policies, and contract requirements.
- Experience producing clear, accurate written reports and briefings for program management and government stakeholders.
- Familiarity with federal information security and compliance environments, sufficient to support quality and performance oversight activities.
Preferred Skills and Qualifications:
- Knowledge of IT Service Management (ITSM), SLA monitoring, and performance reporting framewor...
....Read more...
Type: Permanent Location: Bridgeport, US-CT
Salary / Rate: Not Specified
Posted: 2026-06-12 09:30:39
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS015, P3, Band 6
Job-Specific Essential Duties and Responsibilities:
- Serve as the Risk, Quality, and Performance Analyst, ensuring compliance with service quality, performance metrics, and governance requirements.
- Develop, monitor, and report on performance metrics, KPIs, and SLAs, supporting continuous service improvement and operational transparency.
- Conduct quality assurance reviews of operational processes, deliverables, and reporting artifacts to ensure alignment with agency standards and federal best practices.
- Support risk identification, tracking, and mitigation activities, including operational risks, compliance risks, and performance risks across functional areas.
- Assist with audit readiness, process documentation, and quality controls, ensuring artifacts meet agency and federal oversight expectations.
- Coordinate with program management, operations, and cybersecurity teams to support service reviews, performance reporting, and corrective action plans.
- Provide support for onboarding, administrative, and compliance functions, including documentation tracking, training verification, and access readiness as required.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field.
- 5+ years of experience in quality assurance, performance management, risk management, or IT service management in a federal or enterprise IT environment.
- Demonstrated experience performing quality assurance, performance analysis, or risk management functions in a federal or enterprise IT environment, including validation of deliverables, processes, and reporting artifacts.
- Proven ability to develop, monitor, and report Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and performance metrics in support of continuous service improvement.
- Experience supporting risk identification, tracking, mitigation, and reporting, including maintenance of risk registers and corrective action plans.
- Knowledge of IT Service Management (ITSM) concepts and operational governance, including quality controls, performance reviews, and compliance monitoring.
- Ability to review, assess, and validate documentation for accuracy, completeness, and compliance with federal standards, policies, and contract requirements.
- Experience producing clear, accurate written reports and briefings for program management and government stakeholders.
- Familiarity with federal information security and compliance environments, sufficient to support quality and performance oversight activities.
Preferred Skills and Qualifications:
- Knowledge of IT Service Management (ITSM), SLA monitoring, and performance reporting framewor...
....Read more...
Type: Permanent Location: Denver, US-CO
Salary / Rate: Not Specified
Posted: 2026-06-12 09:30:38
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS015, P3, Band 6
Job-Specific Essential Duties and Responsibilities:
- Serve as the Risk, Quality, and Performance Analyst, ensuring compliance with service quality, performance metrics, and governance requirements.
- Develop, monitor, and report on performance metrics, KPIs, and SLAs, supporting continuous service improvement and operational transparency.
- Conduct quality assurance reviews of operational processes, deliverables, and reporting artifacts to ensure alignment with agency standards and federal best practices.
- Support risk identification, tracking, and mitigation activities, including operational risks, compliance risks, and performance risks across functional areas.
- Assist with audit readiness, process documentation, and quality controls, ensuring artifacts meet agency and federal oversight expectations.
- Coordinate with program management, operations, and cybersecurity teams to support service reviews, performance reporting, and corrective action plans.
- Provide support for onboarding, administrative, and compliance functions, including documentation tracking, training verification, and access readiness as required.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field.
- 5+ years of experience in quality assurance, performance management, risk management, or IT service management in a federal or enterprise IT environment.
- Demonstrated experience performing quality assurance, performance analysis, or risk management functions in a federal or enterprise IT environment, including validation of deliverables, processes, and reporting artifacts.
- Proven ability to develop, monitor, and report Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and performance metrics in support of continuous service improvement.
- Experience supporting risk identification, tracking, mitigation, and reporting, including maintenance of risk registers and corrective action plans.
- Knowledge of IT Service Management (ITSM) concepts and operational governance, including quality controls, performance reviews, and compliance monitoring.
- Ability to review, assess, and validate documentation for accuracy, completeness, and compliance with federal standards, policies, and contract requirements.
- Experience producing clear, accurate written reports and briefings for program management and government stakeholders.
- Familiarity with federal information security and compliance environments, sufficient to support quality and performance oversight activities.
Preferred Skills and Qualifications:
- Knowledge of IT Service Management (ITSM), SLA monitoring, and performance reporting framewor...
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: Not Specified
Posted: 2026-06-12 09:30:37
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Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS015, P3, Band 6
Job-Specific Essential Duties and Responsibilities:
- Serve as the Risk, Quality, and Performance Analyst, ensuring compliance with service quality, performance metrics, and governance requirements.
- Develop, monitor, and report on performance metrics, KPIs, and SLAs, supporting continuous service improvement and operational transparency.
- Conduct quality assurance reviews of operational processes, deliverables, and reporting artifacts to ensure alignment with agency standards and federal best practices.
- Support risk identification, tracking, and mitigation activities, including operational risks, compliance risks, and performance risks across functional areas.
- Assist with audit readiness, process documentation, and quality controls, ensuring artifacts meet agency and federal oversight expectations.
- Coordinate with program management, operations, and cybersecurity teams to support service reviews, performance reporting, and corrective action plans.
- Provide support for onboarding, administrative, and compliance functions, including documentation tracking, training verification, and access readiness as required.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field.
- 5+ years of experience in quality assurance, performance management, risk management, or IT service management in a federal or enterprise IT environment.
- Demonstrated experience performing quality assurance, performance analysis, or risk management functions in a federal or enterprise IT environment, including validation of deliverables, processes, and reporting artifacts.
- Proven ability to develop, monitor, and report Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and performance metrics in support of continuous service improvement.
- Experience supporting risk identification, tracking, mitigation, and reporting, including maintenance of risk registers and corrective action plans.
- Knowledge of IT Service Management (ITSM) concepts and operational governance, including quality controls, performance reviews, and compliance monitoring.
- Ability to review, assess, and validate documentation for accuracy, completeness, and compliance with federal standards, policies, and contract requirements.
- Experience producing clear, accurate written reports and briefings for program management and government stakeholders.
- Familiarity with federal information security and compliance environments, sufficient to support quality and performance oversight activities.
Preferred Skills and Qualifications:
- Knowledge of IT Service Management (ITSM), SLA monitoring, and performance reporting framewor...
....Read more...
Type: Permanent Location: San Francisco, US-CA
Salary / Rate: Not Specified
Posted: 2026-06-12 09:30:37
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS015, P3, Band 6
Job-Specific Essential Duties and Responsibilities:
- Serve as the Risk, Quality, and Performance Analyst, ensuring compliance with service quality, performance metrics, and governance requirements.
- Develop, monitor, and report on performance metrics, KPIs, and SLAs, supporting continuous service improvement and operational transparency.
- Conduct quality assurance reviews of operational processes, deliverables, and reporting artifacts to ensure alignment with agency standards and federal best practices.
- Support risk identification, tracking, and mitigation activities, including operational risks, compliance risks, and performance risks across functional areas.
- Assist with audit readiness, process documentation, and quality controls, ensuring artifacts meet agency and federal oversight expectations.
- Coordinate with program management, operations, and cybersecurity teams to support service reviews, performance reporting, and corrective action plans.
- Provide support for onboarding, administrative, and compliance functions, including documentation tracking, training verification, and access readiness as required.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field.
- 5+ years of experience in quality assurance, performance management, risk management, or IT service management in a federal or enterprise IT environment.
- Demonstrated experience performing quality assurance, performance analysis, or risk management functions in a federal or enterprise IT environment, including validation of deliverables, processes, and reporting artifacts.
- Proven ability to develop, monitor, and report Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and performance metrics in support of continuous service improvement.
- Experience supporting risk identification, tracking, mitigation, and reporting, including maintenance of risk registers and corrective action plans.
- Knowledge of IT Service Management (ITSM) concepts and operational governance, including quality controls, performance reviews, and compliance monitoring.
- Ability to review, assess, and validate documentation for accuracy, completeness, and compliance with federal standards, policies, and contract requirements.
- Experience producing clear, accurate written reports and briefings for program management and government stakeholders.
- Familiarity with federal information security and compliance environments, sufficient to support quality and performance oversight activities.
Preferred Skills and Qualifications:
- Knowledge of IT Service Management (ITSM), SLA monitoring, and performance reporting framewor...
....Read more...
Type: Permanent Location: Sacramento, US-CA
Salary / Rate: Not Specified
Posted: 2026-06-12 09:30:34
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Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS015, P3, Band 6
Job-Specific Essential Duties and Responsibilities:
- Serve as the Risk, Quality, and Performance Analyst, ensuring compliance with service quality, performance metrics, and governance requirements.
- Develop, monitor, and report on performance metrics, KPIs, and SLAs, supporting continuous service improvement and operational transparency.
- Conduct quality assurance reviews of operational processes, deliverables, and reporting artifacts to ensure alignment with agency standards and federal best practices.
- Support risk identification, tracking, and mitigation activities, including operational risks, compliance risks, and performance risks across functional areas.
- Assist with audit readiness, process documentation, and quality controls, ensuring artifacts meet agency and federal oversight expectations.
- Coordinate with program management, operations, and cybersecurity teams to support service reviews, performance reporting, and corrective action plans.
- Provide support for onboarding, administrative, and compliance functions, including documentation tracking, training verification, and access readiness as required.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field.
- 5+ years of experience in quality assurance, performance management, risk management, or IT service management in a federal or enterprise IT environment.
- Demonstrated experience performing quality assurance, performance analysis, or risk management functions in a federal or enterprise IT environment, including validation of deliverables, processes, and reporting artifacts.
- Proven ability to develop, monitor, and report Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and performance metrics in support of continuous service improvement.
- Experience supporting risk identification, tracking, mitigation, and reporting, including maintenance of risk registers and corrective action plans.
- Knowledge of IT Service Management (ITSM) concepts and operational governance, including quality controls, performance reviews, and compliance monitoring.
- Ability to review, assess, and validate documentation for accuracy, completeness, and compliance with federal standards, policies, and contract requirements.
- Experience producing clear, accurate written reports and briefings for program management and government stakeholders.
- Familiarity with federal information security and compliance environments, sufficient to support quality and performance oversight activities.
Preferred Skills and Qualifications:
- Knowledge of IT Service Management (ITSM), SLA monitoring, and performance reporting framewor...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: Not Specified
Posted: 2026-06-12 09:30:31
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS015, P3, Band 6
Job-Specific Essential Duties and Responsibilities:
- Serve as the Risk, Quality, and Performance Analyst, ensuring compliance with service quality, performance metrics, and governance requirements.
- Develop, monitor, and report on performance metrics, KPIs, and SLAs, supporting continuous service improvement and operational transparency.
- Conduct quality assurance reviews of operational processes, deliverables, and reporting artifacts to ensure alignment with agency standards and federal best practices.
- Support risk identification, tracking, and mitigation activities, including operational risks, compliance risks, and performance risks across functional areas.
- Assist with audit readiness, process documentation, and quality controls, ensuring artifacts meet agency and federal oversight expectations.
- Coordinate with program management, operations, and cybersecurity teams to support service reviews, performance reporting, and corrective action plans.
- Provide support for onboarding, administrative, and compliance functions, including documentation tracking, training verification, and access readiness as required.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field.
- 5+ years of experience in quality assurance, performance management, risk management, or IT service management in a federal or enterprise IT environment.
- Demonstrated experience performing quality assurance, performance analysis, or risk management functions in a federal or enterprise IT environment, including validation of deliverables, processes, and reporting artifacts.
- Proven ability to develop, monitor, and report Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and performance metrics in support of continuous service improvement.
- Experience supporting risk identification, tracking, mitigation, and reporting, including maintenance of risk registers and corrective action plans.
- Knowledge of IT Service Management (ITSM) concepts and operational governance, including quality controls, performance reviews, and compliance monitoring.
- Ability to review, assess, and validate documentation for accuracy, completeness, and compliance with federal standards, policies, and contract requirements.
- Experience producing clear, accurate written reports and briefings for program management and government stakeholders.
- Familiarity with federal information security and compliance environments, sufficient to support quality and performance oversight activities.
Preferred Skills and Qualifications:
- Knowledge of IT Service Management (ITSM), SLA monitoring, and performance reporting framewor...
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: Not Specified
Posted: 2026-06-12 09:30:30
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS015, P3, Band 6
Job-Specific Essential Duties and Responsibilities:
- Serve as the Risk, Quality, and Performance Analyst, ensuring compliance with service quality, performance metrics, and governance requirements.
- Develop, monitor, and report on performance metrics, KPIs, and SLAs, supporting continuous service improvement and operational transparency.
- Conduct quality assurance reviews of operational processes, deliverables, and reporting artifacts to ensure alignment with agency standards and federal best practices.
- Support risk identification, tracking, and mitigation activities, including operational risks, compliance risks, and performance risks across functional areas.
- Assist with audit readiness, process documentation, and quality controls, ensuring artifacts meet agency and federal oversight expectations.
- Coordinate with program management, operations, and cybersecurity teams to support service reviews, performance reporting, and corrective action plans.
- Provide support for onboarding, administrative, and compliance functions, including documentation tracking, training verification, and access readiness as required.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field.
- 5+ years of experience in quality assurance, performance management, risk management, or IT service management in a federal or enterprise IT environment.
- Demonstrated experience performing quality assurance, performance analysis, or risk management functions in a federal or enterprise IT environment, including validation of deliverables, processes, and reporting artifacts.
- Proven ability to develop, monitor, and report Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and performance metrics in support of continuous service improvement.
- Experience supporting risk identification, tracking, mitigation, and reporting, including maintenance of risk registers and corrective action plans.
- Knowledge of IT Service Management (ITSM) concepts and operational governance, including quality controls, performance reviews, and compliance monitoring.
- Ability to review, assess, and validate documentation for accuracy, completeness, and compliance with federal standards, policies, and contract requirements.
- Experience producing clear, accurate written reports and briefings for program management and government stakeholders.
- Familiarity with federal information security and compliance environments, sufficient to support quality and performance oversight activities.
Preferred Skills and Qualifications:
- Knowledge of IT Service Management (ITSM), SLA monitoring, and performance reporting framewor...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: Not Specified
Posted: 2026-06-12 09:30:27
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS015, P3, Band 6
Job-Specific Essential Duties and Responsibilities:
- Serve as the Risk, Quality, and Performance Analyst, ensuring compliance with service quality, performance metrics, and governance requirements.
- Develop, monitor, and report on performance metrics, KPIs, and SLAs, supporting continuous service improvement and operational transparency.
- Conduct quality assurance reviews of operational processes, deliverables, and reporting artifacts to ensure alignment with agency standards and federal best practices.
- Support risk identification, tracking, and mitigation activities, including operational risks, compliance risks, and performance risks across functional areas.
- Assist with audit readiness, process documentation, and quality controls, ensuring artifacts meet agency and federal oversight expectations.
- Coordinate with program management, operations, and cybersecurity teams to support service reviews, performance reporting, and corrective action plans.
- Provide support for onboarding, administrative, and compliance functions, including documentation tracking, training verification, and access readiness as required.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field.
- 5+ years of experience in quality assurance, performance management, risk management, or IT service management in a federal or enterprise IT environment.
- Demonstrated experience performing quality assurance, performance analysis, or risk management functions in a federal or enterprise IT environment, including validation of deliverables, processes, and reporting artifacts.
- Proven ability to develop, monitor, and report Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and performance metrics in support of continuous service improvement.
- Experience supporting risk identification, tracking, mitigation, and reporting, including maintenance of risk registers and corrective action plans.
- Knowledge of IT Service Management (ITSM) concepts and operational governance, including quality controls, performance reviews, and compliance monitoring.
- Ability to review, assess, and validate documentation for accuracy, completeness, and compliance with federal standards, policies, and contract requirements.
- Experience producing clear, accurate written reports and briefings for program management and government stakeholders.
- Familiarity with federal information security and compliance environments, sufficient to support quality and performance oversight activities.
Preferred Skills and Qualifications:
- Knowledge of IT Service Management (ITSM), SLA monitoring, and performance reporting framewor...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: Not Specified
Posted: 2026-06-12 09:30:24
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS015, P3, Band 6
Job-Specific Essential Duties and Responsibilities:
- Serve as the Risk, Quality, and Performance Analyst, ensuring compliance with service quality, performance metrics, and governance requirements.
- Develop, monitor, and report on performance metrics, KPIs, and SLAs, supporting continuous service improvement and operational transparency.
- Conduct quality assurance reviews of operational processes, deliverables, and reporting artifacts to ensure alignment with agency standards and federal best practices.
- Support risk identification, tracking, and mitigation activities, including operational risks, compliance risks, and performance risks across functional areas.
- Assist with audit readiness, process documentation, and quality controls, ensuring artifacts meet agency and federal oversight expectations.
- Coordinate with program management, operations, and cybersecurity teams to support service reviews, performance reporting, and corrective action plans.
- Provide support for onboarding, administrative, and compliance functions, including documentation tracking, training verification, and access readiness as required.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field.
- 5+ years of experience in quality assurance, performance management, risk management, or IT service management in a federal or enterprise IT environment.
- Demonstrated experience performing quality assurance, performance analysis, or risk management functions in a federal or enterprise IT environment, including validation of deliverables, processes, and reporting artifacts.
- Proven ability to develop, monitor, and report Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and performance metrics in support of continuous service improvement.
- Experience supporting risk identification, tracking, mitigation, and reporting, including maintenance of risk registers and corrective action plans.
- Knowledge of IT Service Management (ITSM) concepts and operational governance, including quality controls, performance reviews, and compliance monitoring.
- Ability to review, assess, and validate documentation for accuracy, completeness, and compliance with federal standards, policies, and contract requirements.
- Experience producing clear, accurate written reports and briefings for program management and government stakeholders.
- Familiarity with federal information security and compliance environments, sufficient to support quality and performance oversight activities.
Preferred Skills and Qualifications:
- Knowledge of IT Service Management (ITSM), SLA monitoring, and performance reporting framewor...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2026-06-12 09:30:22
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS015, P3, Band 6
Job-Specific Essential Duties and Responsibilities:
- Serve as the Risk, Quality, and Performance Analyst, ensuring compliance with service quality, performance metrics, and governance requirements.
- Develop, monitor, and report on performance metrics, KPIs, and SLAs, supporting continuous service improvement and operational transparency.
- Conduct quality assurance reviews of operational processes, deliverables, and reporting artifacts to ensure alignment with agency standards and federal best practices.
- Support risk identification, tracking, and mitigation activities, including operational risks, compliance risks, and performance risks across functional areas.
- Assist with audit readiness, process documentation, and quality controls, ensuring artifacts meet agency and federal oversight expectations.
- Coordinate with program management, operations, and cybersecurity teams to support service reviews, performance reporting, and corrective action plans.
- Provide support for onboarding, administrative, and compliance functions, including documentation tracking, training verification, and access readiness as required.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field.
- 5+ years of experience in quality assurance, performance management, risk management, or IT service management in a federal or enterprise IT environment.
- Demonstrated experience performing quality assurance, performance analysis, or risk management functions in a federal or enterprise IT environment, including validation of deliverables, processes, and reporting artifacts.
- Proven ability to develop, monitor, and report Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and performance metrics in support of continuous service improvement.
- Experience supporting risk identification, tracking, mitigation, and reporting, including maintenance of risk registers and corrective action plans.
- Knowledge of IT Service Management (ITSM) concepts and operational governance, including quality controls, performance reviews, and compliance monitoring.
- Ability to review, assess, and validate documentation for accuracy, completeness, and compliance with federal standards, policies, and contract requirements.
- Experience producing clear, accurate written reports and briefings for program management and government stakeholders.
- Familiarity with federal information security and compliance environments, sufficient to support quality and performance oversight activities.
Preferred Skills and Qualifications:
- Knowledge of IT Service Management (ITSM), SLA monitoring, and performance reporting framewor...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: Not Specified
Posted: 2026-06-12 09:30:20
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS015, P3, Band 6
Job-Specific Essential Duties and Responsibilities:
- Serve as the Risk, Quality, and Performance Analyst, ensuring compliance with service quality, performance metrics, and governance requirements.
- Develop, monitor, and report on performance metrics, KPIs, and SLAs, supporting continuous service improvement and operational transparency.
- Conduct quality assurance reviews of operational processes, deliverables, and reporting artifacts to ensure alignment with agency standards and federal best practices.
- Support risk identification, tracking, and mitigation activities, including operational risks, compliance risks, and performance risks across functional areas.
- Assist with audit readiness, process documentation, and quality controls, ensuring artifacts meet agency and federal oversight expectations.
- Coordinate with program management, operations, and cybersecurity teams to support service reviews, performance reporting, and corrective action plans.
- Provide support for onboarding, administrative, and compliance functions, including documentation tracking, training verification, and access readiness as required.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field.
- 5+ years of experience in quality assurance, performance management, risk management, or IT service management in a federal or enterprise IT environment.
- Demonstrated experience performing quality assurance, performance analysis, or risk management functions in a federal or enterprise IT environment, including validation of deliverables, processes, and reporting artifacts.
- Proven ability to develop, monitor, and report Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and performance metrics in support of continuous service improvement.
- Experience supporting risk identification, tracking, mitigation, and reporting, including maintenance of risk registers and corrective action plans.
- Knowledge of IT Service Management (ITSM) concepts and operational governance, including quality controls, performance reviews, and compliance monitoring.
- Ability to review, assess, and validate documentation for accuracy, completeness, and compliance with federal standards, policies, and contract requirements.
- Experience producing clear, accurate written reports and briefings for program management and government stakeholders.
- Familiarity with federal information security and compliance environments, sufficient to support quality and performance oversight activities.
Preferred Skills and Qualifications:
- Knowledge of IT Service Management (ITSM), SLA monitoring, and performance reporting framewor...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: Not Specified
Posted: 2026-06-12 09:30:17
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Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS220, T4, Band 7
Job-Specific Essential Duties and Responsibilities:
- Provide hands-on support for enterprise server and virtualization environments across distributed infrastructure platforms.
- Plan, build, deploy, and maintain systems across Windows, Linux/Unix, and virtualized environments, including Hyper V clusters and Wintel platforms.
- Execute system provisioning, configuration, patching, and lifecycle management activities to ensure stable and secure operations.
- Monitor system performance, availability, and health, identifying and resolving issues to maintain continuous operations.
- Respond to incidents and perform troubleshooting, break-fix support, and service restoration across infrastructure components.
- Support virtualization operations, including VM provisioning, image building, and management using tools such as SCCM and related platforms.
- Assist with system migrations across data centers, on-premises environments, and cloud platforms while minimizing disruption.
- Coordinate with security, network, and operations teams to maintain compliance and protect system integrity.
- Support disaster recovery readiness by maintaining runbooks, executing backup validation, and supporting recovery activities during incidents.
- Maintain technical documentation, operational procedures, and reporting artifacts to support auditability and consistent service delivery.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- This role is hybrid, allowing for remote work, but requires the ability to work onsite at one of the following locations in Northern Virginia: Springfield, Herndon, or Ashburn.
- Experience supporting enterprise server and operating system environments (Windows, Linux/Unix).
- Hands-on experience with system administration, provisioning, and patch management.
- Familiarity with virtualization platforms (e.g., Hyper V, VMware) and VM lifecycle management.
- Experience supporting incident response, troubleshooting, and system restoration activities.
- Basic knowledge of monitoring tools and system performance management.
- Understanding of backup, recovery, and disaster recovery processes.
- Ability to follow standard operating procedures and technical documentation.
- Ability to collaborate effectively within cross-functional IT teams.
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 7+ years of experience in systems engineering, system administration, or infrastructure support within enterprise environments.
Preferred Skills and Qualifications:
- Experience with Windows Server, Linux/Unix systems, and virtualization platforms.
- Familiarity with SCCM, image management, and deployment tools...
....Read more...
Type: Permanent Location: Springfield, US-VA
Salary / Rate: Not Specified
Posted: 2026-06-12 09:30:15
-
Job Duties and Responsibilities:
The Lead Consultant provides strategic operational, policy, and program advisory support to public-sector clients.
Consulting services may include:
- Policy & Regulatory Analysis - Evaluate and assess the operational, financial, and strategic impact of federal and state policy, regulatory, and legislative changes.
- Program Design & Reform - Support clients in the design, modernization, and implementation of complex public programs and reform initiatives.
- Financial & Performance Consulting - Conduct financial and operational reviews, including funding models, cost reporting, and program sustainability analyses.
- Program Operations & Transformation - Advise clients on improving program administration, service delivery, eligibility/enrollment processes, and customer experience.
- Quality & Outcomes Analysis - Assess and enhance program performance, quality outcomes, and accountability frameworks across delivery models.
Client Advisory & Thought Partnership
- Serve as a senior advisor to executive-level leaders within public-sector organizations on strategy, governance, oversight, and operational improvement.
- Apply deep knowledge of public policy, regulatory frameworks, and government operations to guide client initiatives.
- Advise clients on business process redesign, program readiness, risk management, and performance improvement.
- Build long-term, trusted relationships with senior government leaders and stakeholders.
- Deliver actionable, credible recommendations grounded in policy, operational, and financial expertise.
Consulting Engagement Leadership
- Lead consulting engagements from initial advisory discussions through scoping, execution, and delivery.
- Develop workplans, governance structures, and objective deliverables aligned to client needs.
- Provide senior oversight to ensure delivery quality, manage risk, and maintain high client satisfaction.
- Identify, recruit, and oversee consulting team members to support engagements.
- Partner with internal stakeholders to strengthen go-to-market strategies and expand advisory offerings.
- Support business development efforts, including proposal development, win strategies, and executive presentations.
Cross-Functional Collaboration
- Collaborate closely with internal delivery teams supporting client operations and services.
- Coordinate across consulting, delivery, business development, and executive leadership to present an integrated advisory presence.
- Contribute to market-facing thought leadership that reinforces organizational credibility and expertise.
Job-Specific Essential Duties and Responsibilities:
Client Advisory & Thought Partnership
- Lead executive-level conversations with state and local Medicaid agencies on program strategy, operational improvement, governance, and oversight.
- Apply deep knowledge of federal Medicaid policies and regulations to support and guide client initiatives.
- Advise clients on topics including busine...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2026-06-12 09:30:11
