-
Maximus is currently hiring a Sr.
Operations Manager to support our Kentucky Health Benefits Exchange team.
The Sr.
Operations Manager will oversee workforce management operations and drive performance across a dynamic customer support environment.
This leadership role will be responsible for forecasting, scheduling, real-time workforce optimization, and workforce analytics to ensure service level commitments are achieved.
The successful candidate will have a proven track record of leading and developing high-performing teams, leveraging technology and data to improve operational effectiveness, and partnering with cross-functional stakeholders to enhance staffing strategies and business processes.
This is a hybrid-remote position that requires residency in Frankfort, KY.
Relocation assistance will be provided and requires work to be performed onsite as needed by the program.
This job is contingent upon contract award.
Why Maximus?
- Competitive Compensation - Annual bonuses based on performance included!
- Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.
Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- Unlimited Time Off Package - Enjoy UTO, Holidays, and sick leave.
- Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- Tuition Reimbursement - Invest in your ongoing education and development.
- Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- Professional Development Opportunities- Participate in training programs, workshops, and conferences.
Essential Duties and Responsibilities:
- Oversee the daily operations of a team to ensure performance metrics are met.
- Provide action plans and timelines for performance improvement as needed.
- Maintain updated knowledge of performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for staff and complete related reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and department...
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Type: Permanent Location: Frankfort, US-KY
Salary / Rate: 99000
Posted: 2026-10-29 09:45:49
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Seeking a Pursuit enablement Intern to support our business development and solutions team as we pursue opportunities in the government Health and Human Services market.
This role is part of a group of business solutions professionals supporting our business development and operation teams in analyzing market data, researching competitors, developing strategic operational models, and identifying opportunities to drive new revenue growth.
Seeking individuals who are curious about "why" and "how much" and seek to apply that curiosity to government market opportunities.
There will be the opportunity to contribute ideas, research trends, influence the templates and approach for these essential business development activities, and identify opportunities for furthering the use of AI to streamline business processes.
These individuals must be curious, self-motivating, and passionate about helping governments better serve their citizens.
The Pursuit Enablement Intern position is key to Maximus ability to win new business.
We foster a culture that respects and values individual contributions and differences.
We believe our differences spark innovation, develop leadership, and drive exceptional performance.
Additionally, the selected intern will gain knowledge of general business principles, corporate organizational structure and government process improvement.
Throughout the summer, you will have the opportunity to meet, interact, and collaborate among various project teams, consultants, senior management, executives and peers.
Guidance and training on operations standards and protocols will be provided by the Manager.
This opportunity is remote within the United States only and open for candidates residing in any time zone.
BENEFITS / COMPENSATION:
Hourly pay range is competitive and commensurate with education and experience.
Interns are eligible for benefits.
All computer equipment and access to digital systems will be provided to the hired candidate.
Students may also complete the internship for academic credit, subject to the qualifications of their academic program.
PROGRAM DETAILS:
This position requires a commitment of 40 full-time hours per week, with availability during usual business hours (8AM-6PM ET), for the duration of a 10-week summer program: starting Tuesday, June 1st and ending Friday, August 13th, 2027
Essential Duties and Responsibilities:
- Conduct business analysis to support the Business Development department.
- Support process improvements and project deliverables.
- Research potential market trends.
- Assist in special projects in the Business Development department.
- Assist with ad-hoc reporting and other tasks.
- Conduct business analysis to support the Business Solutions team.
- Support process improvements and project deliverables.
- Research potential competitors and market trends.
- Assist in special projects.
- Assist with ad-hoc reporting and other tasks.
This opportunity is a great match for an individ...
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Type: Permanent Location: Mobile, US-AL
Salary / Rate: 27.5
Posted: 2026-10-29 09:45:45
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Maximus is currently hiring a Call Center Manager to support our Kentucky Health Benefits Exchange team.
The Call Center Manager will oversee contact center operations, drive employee performance, and ensure the delivery of high-quality customer service.
This leadership role is responsible for workforce planning, performance management, operational reporting, and maintaining compliance with contractual and quality standards.
The successful candidate will have demonstrated experience in recruiting, training, coaching, and developing teams while fostering a culture of accountability, engagement, and continuous improvement.
This job is contingent upon contract award.
Why Maximus?
- Competitive Compensation - Annual bonuses based on performance included!
- Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.
Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- Unlimited Time Off Package - Enjoy UTO, Holidays, and sick leave.
- Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- Tuition Reimbursement - Invest in your ongoing education and development.
- Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- Professional Development Opportunities - Participate in training programs, workshops, and conferences.
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, p...
....Read more...
Type: Permanent Location: Frankfort, US-KY
Salary / Rate: 70000
Posted: 2026-10-29 09:45:41
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Maximus is currently hiring an Associate Quality Control Analyst to support our Kentucky Health Benefits Exchange team.
The Associate Quality Control Analyst will help drive quality, consistency, and customer satisfaction across contact center operations.
This role will evaluate customer interactions, analyze performance data, conduct calibration activities, and collaborate with operations and training teams to identify coaching opportunities and process improvements.
The successful candidate will have strong attention to detail, experience with quality assurance methodologies, and the ability to translate insights into meaningful performance enhancements.
This is a hybrid-remote position that requires work to be performed onsite as required by the program in our Frankfort, KY offices.
This job is contingent upon contract award.
Why Maximus?
- Competitive Compensation - Annual bonuses based on performance included!
- Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.
Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- Unlimited Time Off Package - Enjoy UTO, Holidays, and sick leave,
- Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- Tuition Reimbursement - Invest in your ongoing education and development.
- Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- Professional Development Opportunities- Participate in training programs, workshops, and conferences.
Essential Duties and Responsibilities: - Assist ES QC management to identify, analyst, and perform needs assessments.
- Participate in root cause analysis in order to identify and document best practices.
- Run distribute updates daily, weekly, and monthly reports.
- Perform data management functions with the use of excel data base.
- Perform data management and maintenance requirements in a timely manner.
- Bachelor's degree in relevant field of study and 0-3 years of relevant professional experience required, or equivalent combination of education and experience.
- Solve routine problems of limited scope.
- Limited use and/or application of basic principles, theories, and concepts.
- Individual contributor representing the most common entry point for this career stream.
Preferred Skills and Qualifications
- Strong understanding of customer service principles.
- Excellent communication and attention to detail.
- Proficiency in call monitoring, data analysis, calibration, and QA tools.
- Problem-solving ski...
....Read more...
Type: Permanent Location: Frankfort, US-KY
Salary / Rate: 60000
Posted: 2026-10-29 09:45:41
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Maximus is currently hiring a Quality Manager to support our Kentucky Health Benefits Exchange Team.
The Quality Manager will oversee contact center quality assurance programs and ensure the consistent delivery of exceptional customer experiences.
This role will lead the development and execution of quality standards, customer satisfaction measurement programs, quality reporting, and calibration processes.
The successful candidate will have proven experience leading QA teams, providing actionable coaching and feedback, and partnering with operational leaders to implement improvement initiatives that drive service excellence and customer satisfaction.
This is a hybrid-remote position that requires work to be performed onsite as required by the program in our Frankfort, KY offices.
This job is contingent upon contract award.
Why Maximus?
- Competitive Compensation - Annual bonuses based on performance included!
- Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.
Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- Unlimited Time Off Package - Enjoy UTO, Holidays, and sick leave,
- Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- Tuition Reimbursement - Invest in your ongoing education and development.
- Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- Professional Development Opportunities- Participate in training programs, workshops, and conferences.
Essential Duties and Responsibilities:
- Oversee the day-to-day functions of the Quality Assurance (QA) department.
- Manage an effective quality assurance program that monitors and resolves issues before they become problems.
- Supervise the development and regular update of policies and procedures.
- Evaluate the need for and ensure the provision of necessary training for project personnel, providing up-to-date information on relevant programs, community resources, and options for consumers.
- Arrange staff training on a regular and ongoing basis.
Ensure project training program meets all corporate requirements.
- Provide project leadership with updates on all issues regarding quality, operations, training, and policy and procedures.
- Provide leadership to all staff in the areas of quality improvement as it relates to process improvement, customer service and conflict resolution.
- Prepare reports and briefings for project leadership and review monthly and quarterly project status reports provided to the Depa...
....Read more...
Type: Permanent Location: Frankfort, US-KY
Salary / Rate: 91000
Posted: 2026-10-29 09:45:40
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Maximus is currently hiring a Training Manager to support our Kentucky Health Benefits Exchange team.
The Training Manager will oversee training and development initiatives for a dynamic contact center environment.
This role will develop and deliver engaging training programs, create and maintain instructional materials and knowledge base content, and ensure employees have a thorough understanding of program requirements, systems, and customer service expectations.
The successful candidate will possess strong presentation skills, experience with training technologies, and the ability to motivate learners while driving employee performance and service excellence.
This is a hybrid-remote position that requires work to be performed onsite as required by the program in our Frankfort, KY offices.
This job is contingent upon contract award.
Why Maximus?
- Competitive Compensation - Annual bonuses based on performance included!
- Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.
Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- Unlimited Time Off Package - Enjoy UTO, Holidays, and sick leave,
- Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- Tuition Reimbursement - Invest in your ongoing education and development.
- Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- Professional Development Opportunities- Participate in training programs, workshops, and conferences.
Essential Duties and Responsibilities:
- Manage collaboration with stakeholders to perform needs analysis, develop learning objectives and design deliverables that meet the business needs and organizational quality standards.
- Create and organize training sessions, and deliver instructor led training programs as needed to achieve business outcomes and effective transfer of learning in the workplace.
- Forge relationships with internal and external stakeholders to ensure that both tactical and strategic goals and outcomes are met.
- Develop and implement training programs and materials to ensure business requirements are met for effective operation programs.
- Complete hiring and performance management processes to support a high performing training team.
- Provide confidential coaching/facilitation and work closely with all levels of operation staff to ensure the integrity of the program and provide highly skilled feedback on operations staff performance in scheduled training and informal skills-based...
....Read more...
Type: Permanent Location: Frankfort, US-KY
Salary / Rate: 91900
Posted: 2026-10-29 09:45:39
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Maximus is hiring a remote Analyst - Reporting to support a federal program in a consolidated contact center environment handling interactions for multiple federal agencies.
The Analyst will be responsible for building reports and dashboards to provide actionable insights to operational leaders, delivering daily reports directly to the client, and performing ad hoc analyses of trends and data.
This is a fully remote role.
*Position is contingent upon contract award
*
Must have the ability to pass a federal background check.
Essential Duties and Responsibilities:
- Responsible for database administration, data consolidation, data analysis and management reporting.
- Design database reports based on the requestor’s requirements in support of key business strategies.
- Perform queries, data extraction, manipulation, and analysis to provide reporting solutions.
- Monitor customer usage, upgrades, and reporting tools; monitor queries and ensure security of various components.
- Create user guides and train on use of database reports, as necessary.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- U.S.
Citizenship and ability to pass a security clearance
- 2+ years of specific experience performing data analytics within a call center environment
- Experience with Microsoft Power Platform preferred
- Experience with MicroStrategy preferred
- Ability to quickly learn and adapt to new technologies
- Strong attention to detail
- Strong critical thinking and problem-solving skills
Tools & Technologies:
- SKPI / MicroStrategy - Performance metrics and KPI tracking
- Amazon Connect - Contact Center Telephony Platform
- Microsoft Excel - Standard spreadsheet application
- Power BI - Data visualization and dashboard development
- Power Apps - Build apps for convenient data entry by Supervisors
- Power Automate - Automate daily operational workflows
This is a fully remote role.
*Position is contingent upon contract award
*
Must have the ability to pass a federal background check.
Equipment will be provided but must meet the remote position requirement provided below.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the home router
- Private and secure work area and adequate power source
- Must currently and permanently reside in the Continental US
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, tra...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: 57100
Posted: 2026-10-29 09:45:37
-
Maximus is hiring a remote Analyst - Reporting to support a federal program in a consolidated contact center environment handling interactions for multiple federal agencies.
The Analyst will be responsible for building reports and dashboards to provide actionable insights to operational leaders, delivering daily reports directly to the client, and performing ad hoc analyses of trends and data.
This is a fully remote role.
*Position is contingent upon contract award
*
Must have the ability to pass a federal background check.
Essential Duties and Responsibilities:
- Responsible for database administration, data consolidation, data analysis and management reporting.
- Design database reports based on the requestor’s requirements in support of key business strategies.
- Perform queries, data extraction, manipulation, and analysis to provide reporting solutions.
- Monitor customer usage, upgrades, and reporting tools; monitor queries and ensure security of various components.
- Create user guides and train on use of database reports, as necessary.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- U.S.
Citizenship and ability to pass a security clearance
- 2+ years of specific experience performing data analytics within a call center environment
- Experience with Microsoft Power Platform preferred
- Experience with MicroStrategy preferred
- Ability to quickly learn and adapt to new technologies
- Strong attention to detail
- Strong critical thinking and problem-solving skills
Tools & Technologies:
- SKPI / MicroStrategy - Performance metrics and KPI tracking
- Amazon Connect - Contact Center Telephony Platform
- Microsoft Excel - Standard spreadsheet application
- Power BI - Data visualization and dashboard development
- Power Apps - Build apps for convenient data entry by Supervisors
- Power Automate - Automate daily operational workflows
This is a fully remote role.
*Position is contingent upon contract award
*
Must have the ability to pass a federal background check.
Equipment will be provided but must meet the remote position requirement provided below.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the home router
- Private and secure work area and adequate power source
- Must currently and permanently reside in the Continental US
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, tra...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: 57100
Posted: 2026-10-29 09:45:32
-
Maximus is hiring a remote Analyst - Reporting to support a federal program in a consolidated contact center environment handling interactions for multiple federal agencies.
The Analyst will be responsible for building reports and dashboards to provide actionable insights to operational leaders, delivering daily reports directly to the client, and performing ad hoc analyses of trends and data.
This is a fully remote role.
*Position is contingent upon contract award
*
Must have the ability to pass a federal background check.
Essential Duties and Responsibilities:
- Responsible for database administration, data consolidation, data analysis and management reporting.
- Design database reports based on the requestor’s requirements in support of key business strategies.
- Perform queries, data extraction, manipulation, and analysis to provide reporting solutions.
- Monitor customer usage, upgrades, and reporting tools; monitor queries and ensure security of various components.
- Create user guides and train on use of database reports, as necessary.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- U.S.
Citizenship and ability to pass a security clearance
- 2+ years of specific experience performing data analytics within a call center environment
- Experience with Microsoft Power Platform preferred
- Experience with MicroStrategy preferred
- Ability to quickly learn and adapt to new technologies
- Strong attention to detail
- Strong critical thinking and problem-solving skills
Tools & Technologies:
- SKPI / MicroStrategy - Performance metrics and KPI tracking
- Amazon Connect - Contact Center Telephony Platform
- Microsoft Excel - Standard spreadsheet application
- Power BI - Data visualization and dashboard development
- Power Apps - Build apps for convenient data entry by Supervisors
- Power Automate - Automate daily operational workflows
This is a fully remote role.
*Position is contingent upon contract award
*
Must have the ability to pass a federal background check.
Equipment will be provided but must meet the remote position requirement provided below.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the home router
- Private and secure work area and adequate power source
- Must currently and permanently reside in the Continental US
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, tra...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: 57100
Posted: 2026-10-29 09:45:28
-
Maximus is hiring a remote Analyst - Reporting to support a federal program in a consolidated contact center environment handling interactions for multiple federal agencies.
The Analyst will be responsible for building reports and dashboards to provide actionable insights to operational leaders, delivering daily reports directly to the client, and performing ad hoc analyses of trends and data.
This is a fully remote role.
*Position is contingent upon contract award
*
Must have the ability to pass a federal background check.
Essential Duties and Responsibilities:
- Responsible for database administration, data consolidation, data analysis and management reporting.
- Design database reports based on the requestor’s requirements in support of key business strategies.
- Perform queries, data extraction, manipulation, and analysis to provide reporting solutions.
- Monitor customer usage, upgrades, and reporting tools; monitor queries and ensure security of various components.
- Create user guides and train on use of database reports, as necessary.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- U.S.
Citizenship and ability to pass a security clearance
- 2+ years of specific experience performing data analytics within a call center environment
- Experience with Microsoft Power Platform preferred
- Experience with MicroStrategy preferred
- Ability to quickly learn and adapt to new technologies
- Strong attention to detail
- Strong critical thinking and problem-solving skills
Tools & Technologies:
- SKPI / MicroStrategy - Performance metrics and KPI tracking
- Amazon Connect - Contact Center Telephony Platform
- Microsoft Excel - Standard spreadsheet application
- Power BI - Data visualization and dashboard development
- Power Apps - Build apps for convenient data entry by Supervisors
- Power Automate - Automate daily operational workflows
This is a fully remote role.
*Position is contingent upon contract award
*
Must have the ability to pass a federal background check.
Equipment will be provided but must meet the remote position requirement provided below.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the home router
- Private and secure work area and adequate power source
- Must currently and permanently reside in the Continental US
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, tra...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: 57100
Posted: 2026-10-29 09:45:24
-
Maximus is hiring a remote Analyst - Reporting to support a federal program in a consolidated contact center environment handling interactions for multiple federal agencies.
The Analyst will be responsible for building reports and dashboards to provide actionable insights to operational leaders, delivering daily reports directly to the client, and performing ad hoc analyses of trends and data.
This is a fully remote role.
*Position is contingent upon contract award
*
Must have the ability to pass a federal background check.
Essential Duties and Responsibilities:
- Responsible for database administration, data consolidation, data analysis and management reporting.
- Design database reports based on the requestor’s requirements in support of key business strategies.
- Perform queries, data extraction, manipulation, and analysis to provide reporting solutions.
- Monitor customer usage, upgrades, and reporting tools; monitor queries and ensure security of various components.
- Create user guides and train on use of database reports, as necessary.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- U.S.
Citizenship and ability to pass a security clearance
- 2+ years of specific experience performing data analytics within a call center environment
- Experience with Microsoft Power Platform preferred
- Experience with MicroStrategy preferred
- Ability to quickly learn and adapt to new technologies
- Strong attention to detail
- Strong critical thinking and problem-solving skills
Tools & Technologies:
- SKPI / MicroStrategy - Performance metrics and KPI tracking
- Amazon Connect - Contact Center Telephony Platform
- Microsoft Excel - Standard spreadsheet application
- Power BI - Data visualization and dashboard development
- Power Apps - Build apps for convenient data entry by Supervisors
- Power Automate - Automate daily operational workflows
This is a fully remote role.
*Position is contingent upon contract award
*
Must have the ability to pass a federal background check.
Equipment will be provided but must meet the remote position requirement provided below.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the home router
- Private and secure work area and adequate power source
- Must currently and permanently reside in the Continental US
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, tra...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: 57100
Posted: 2026-10-29 09:45:20
-
Maximus is hiring a remote Analyst - Reporting to support a federal program in a consolidated contact center environment handling interactions for multiple federal agencies.
The Analyst will be responsible for building reports and dashboards to provide actionable insights to operational leaders, delivering daily reports directly to the client, and performing ad hoc analyses of trends and data.
This is a fully remote role.
*Position is contingent upon contract award
*
Must have the ability to pass a federal background check.
Essential Duties and Responsibilities:
- Responsible for database administration, data consolidation, data analysis and management reporting.
- Design database reports based on the requestor’s requirements in support of key business strategies.
- Perform queries, data extraction, manipulation, and analysis to provide reporting solutions.
- Monitor customer usage, upgrades, and reporting tools; monitor queries and ensure security of various components.
- Create user guides and train on use of database reports, as necessary.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- U.S.
Citizenship and ability to pass a security clearance
- 2+ years of specific experience performing data analytics within a call center environment
- Experience with Microsoft Power Platform preferred
- Experience with MicroStrategy preferred
- Ability to quickly learn and adapt to new technologies
- Strong attention to detail
- Strong critical thinking and problem-solving skills
Tools & Technologies:
- SKPI / MicroStrategy - Performance metrics and KPI tracking
- Amazon Connect - Contact Center Telephony Platform
- Microsoft Excel - Standard spreadsheet application
- Power BI - Data visualization and dashboard development
- Power Apps - Build apps for convenient data entry by Supervisors
- Power Automate - Automate daily operational workflows
This is a fully remote role.
*Position is contingent upon contract award
*
Must have the ability to pass a federal background check.
Equipment will be provided but must meet the remote position requirement provided below.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the home router
- Private and secure work area and adequate power source
- Must currently and permanently reside in the Continental US
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, tra...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: 57100
Posted: 2026-10-29 09:45:16
-
Maximus is hiring a remote Analyst - Reporting to support a federal program in a consolidated contact center environment handling interactions for multiple federal agencies.
The Analyst will be responsible for building reports and dashboards to provide actionable insights to operational leaders, delivering daily reports directly to the client, and performing ad hoc analyses of trends and data.
This is a fully remote role.
*Position is contingent upon contract award
*
Must have the ability to pass a federal background check.
Essential Duties and Responsibilities:
- Responsible for database administration, data consolidation, data analysis and management reporting.
- Design database reports based on the requestor’s requirements in support of key business strategies.
- Perform queries, data extraction, manipulation, and analysis to provide reporting solutions.
- Monitor customer usage, upgrades, and reporting tools; monitor queries and ensure security of various components.
- Create user guides and train on use of database reports, as necessary.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- U.S.
Citizenship and ability to pass a security clearance
- 2+ years of specific experience performing data analytics within a call center environment
- Experience with Microsoft Power Platform preferred
- Experience with MicroStrategy preferred
- Ability to quickly learn and adapt to new technologies
- Strong attention to detail
- Strong critical thinking and problem-solving skills
Tools & Technologies:
- SKPI / MicroStrategy - Performance metrics and KPI tracking
- Amazon Connect - Contact Center Telephony Platform
- Microsoft Excel - Standard spreadsheet application
- Power BI - Data visualization and dashboard development
- Power Apps - Build apps for convenient data entry by Supervisors
- Power Automate - Automate daily operational workflows
This is a fully remote role.
*Position is contingent upon contract award
*
Must have the ability to pass a federal background check.
Equipment will be provided but must meet the remote position requirement provided below.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the home router
- Private and secure work area and adequate power source
- Must currently and permanently reside in the Continental US
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, tra...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: 57100
Posted: 2026-10-29 09:45:12
-
Maximus is hiring a remote Analyst - Reporting to support a federal program in a consolidated contact center environment handling interactions for multiple federal agencies.
The Analyst will be responsible for building reports and dashboards to provide actionable insights to operational leaders, delivering daily reports directly to the client, and performing ad hoc analyses of trends and data.
This is a fully remote role.
*Position is contingent upon contract award
*
Must have the ability to pass a federal background check.
Essential Duties and Responsibilities:
- Responsible for database administration, data consolidation, data analysis and management reporting.
- Design database reports based on the requestor’s requirements in support of key business strategies.
- Perform queries, data extraction, manipulation, and analysis to provide reporting solutions.
- Monitor customer usage, upgrades, and reporting tools; monitor queries and ensure security of various components.
- Create user guides and train on use of database reports, as necessary.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- U.S.
Citizenship and ability to pass a security clearance
- 2+ years of specific experience performing data analytics within a call center environment
- Experience with Microsoft Power Platform preferred
- Experience with MicroStrategy preferred
- Ability to quickly learn and adapt to new technologies
- Strong attention to detail
- Strong critical thinking and problem-solving skills
Tools & Technologies:
- SKPI / MicroStrategy - Performance metrics and KPI tracking
- Amazon Connect - Contact Center Telephony Platform
- Microsoft Excel - Standard spreadsheet application
- Power BI - Data visualization and dashboard development
- Power Apps - Build apps for convenient data entry by Supervisors
- Power Automate - Automate daily operational workflows
This is a fully remote role.
*Position is contingent upon contract award
*
Must have the ability to pass a federal background check.
Equipment will be provided but must meet the remote position requirement provided below.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the home router
- Private and secure work area and adequate power source
- Must currently and permanently reside in the Continental US
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, tra...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: 57100
Posted: 2026-10-29 09:45:11
-
Maximus is hiring a remote Analyst - Reporting to support a federal program in a consolidated contact center environment handling interactions for multiple federal agencies.
The Analyst will be responsible for building reports and dashboards to provide actionable insights to operational leaders, delivering daily reports directly to the client, and performing ad hoc analyses of trends and data.
This is a fully remote role.
*Position is contingent upon contract award
*
Must have the ability to pass a federal background check.
Essential Duties and Responsibilities:
- Responsible for database administration, data consolidation, data analysis and management reporting.
- Design database reports based on the requestor’s requirements in support of key business strategies.
- Perform queries, data extraction, manipulation, and analysis to provide reporting solutions.
- Monitor customer usage, upgrades, and reporting tools; monitor queries and ensure security of various components.
- Create user guides and train on use of database reports, as necessary.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- U.S.
Citizenship and ability to pass a security clearance
- 2+ years of specific experience performing data analytics within a call center environment
- Experience with Microsoft Power Platform preferred
- Experience with MicroStrategy preferred
- Ability to quickly learn and adapt to new technologies
- Strong attention to detail
- Strong critical thinking and problem-solving skills
Tools & Technologies:
- SKPI / MicroStrategy - Performance metrics and KPI tracking
- Amazon Connect - Contact Center Telephony Platform
- Microsoft Excel - Standard spreadsheet application
- Power BI - Data visualization and dashboard development
- Power Apps - Build apps for convenient data entry by Supervisors
- Power Automate - Automate daily operational workflows
This is a fully remote role.
*Position is contingent upon contract award
*
Must have the ability to pass a federal background check.
Equipment will be provided but must meet the remote position requirement provided below.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the home router
- Private and secure work area and adequate power source
- Must currently and permanently reside in the Continental US
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, tra...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: 57100
Posted: 2026-10-29 09:45:11
-
Maximus is hiring a remote Analyst - Reporting to support a federal program in a consolidated contact center environment handling interactions for multiple federal agencies.
The Analyst will be responsible for building reports and dashboards to provide actionable insights to operational leaders, delivering daily reports directly to the client, and performing ad hoc analyses of trends and data.
This is a fully remote role.
*Position is contingent upon contract award
*
Must have the ability to pass a federal background check.
Essential Duties and Responsibilities:
- Responsible for database administration, data consolidation, data analysis and management reporting.
- Design database reports based on the requestor’s requirements in support of key business strategies.
- Perform queries, data extraction, manipulation, and analysis to provide reporting solutions.
- Monitor customer usage, upgrades, and reporting tools; monitor queries and ensure security of various components.
- Create user guides and train on use of database reports, as necessary.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- U.S.
Citizenship and ability to pass a security clearance
- 2+ years of specific experience performing data analytics within a call center environment
- Experience with Microsoft Power Platform preferred
- Experience with MicroStrategy preferred
- Ability to quickly learn and adapt to new technologies
- Strong attention to detail
- Strong critical thinking and problem-solving skills
Tools & Technologies:
- SKPI / MicroStrategy - Performance metrics and KPI tracking
- Amazon Connect - Contact Center Telephony Platform
- Microsoft Excel - Standard spreadsheet application
- Power BI - Data visualization and dashboard development
- Power Apps - Build apps for convenient data entry by Supervisors
- Power Automate - Automate daily operational workflows
This is a fully remote role.
*Position is contingent upon contract award
*
Must have the ability to pass a federal background check.
Equipment will be provided but must meet the remote position requirement provided below.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the home router
- Private and secure work area and adequate power source
- Must currently and permanently reside in the Continental US
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, tra...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: 57100
Posted: 2026-10-29 09:45:10
-
Maximus is hiring a remote Analyst - Reporting to support a federal program in a consolidated contact center environment handling interactions for multiple federal agencies.
The Analyst will be responsible for building reports and dashboards to provide actionable insights to operational leaders, delivering daily reports directly to the client, and performing ad hoc analyses of trends and data.
This is a fully remote role.
*Position is contingent upon contract award
*
Must have the ability to pass a federal background check.
Essential Duties and Responsibilities:
- Responsible for database administration, data consolidation, data analysis and management reporting.
- Design database reports based on the requestor’s requirements in support of key business strategies.
- Perform queries, data extraction, manipulation, and analysis to provide reporting solutions.
- Monitor customer usage, upgrades, and reporting tools; monitor queries and ensure security of various components.
- Create user guides and train on use of database reports, as necessary.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- U.S.
Citizenship and ability to pass a security clearance
- 2+ years of specific experience performing data analytics within a call center environment
- Experience with Microsoft Power Platform preferred
- Experience with MicroStrategy preferred
- Ability to quickly learn and adapt to new technologies
- Strong attention to detail
- Strong critical thinking and problem-solving skills
Tools & Technologies:
- SKPI / MicroStrategy - Performance metrics and KPI tracking
- Amazon Connect - Contact Center Telephony Platform
- Microsoft Excel - Standard spreadsheet application
- Power BI - Data visualization and dashboard development
- Power Apps - Build apps for convenient data entry by Supervisors
- Power Automate - Automate daily operational workflows
This is a fully remote role.
*Position is contingent upon contract award
*
Must have the ability to pass a federal background check.
Equipment will be provided but must meet the remote position requirement provided below.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the home router
- Private and secure work area and adequate power source
- Must currently and permanently reside in the Continental US
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, tra...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: 57100
Posted: 2026-10-29 09:45:09
-
Maximus is hiring a remote Analyst - Reporting to support a federal program in a consolidated contact center environment handling interactions for multiple federal agencies.
The Analyst will be responsible for building reports and dashboards to provide actionable insights to operational leaders, delivering daily reports directly to the client, and performing ad hoc analyses of trends and data.
This is a fully remote role.
*Position is contingent upon contract award
*
Must have the ability to pass a federal background check.
Essential Duties and Responsibilities:
- Responsible for database administration, data consolidation, data analysis and management reporting.
- Design database reports based on the requestor’s requirements in support of key business strategies.
- Perform queries, data extraction, manipulation, and analysis to provide reporting solutions.
- Monitor customer usage, upgrades, and reporting tools; monitor queries and ensure security of various components.
- Create user guides and train on use of database reports, as necessary.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- U.S.
Citizenship and ability to pass a security clearance
- 2+ years of specific experience performing data analytics within a call center environment
- Experience with Microsoft Power Platform preferred
- Experience with MicroStrategy preferred
- Ability to quickly learn and adapt to new technologies
- Strong attention to detail
- Strong critical thinking and problem-solving skills
Tools & Technologies:
- SKPI / MicroStrategy - Performance metrics and KPI tracking
- Amazon Connect - Contact Center Telephony Platform
- Microsoft Excel - Standard spreadsheet application
- Power BI - Data visualization and dashboard development
- Power Apps - Build apps for convenient data entry by Supervisors
- Power Automate - Automate daily operational workflows
This is a fully remote role.
*Position is contingent upon contract award
*
Must have the ability to pass a federal background check.
Equipment will be provided but must meet the remote position requirement provided below.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the home router
- Private and secure work area and adequate power source
- Must currently and permanently reside in the Continental US
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, tra...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: 57100
Posted: 2026-10-29 09:45:09
-
Maximus is hiring a remote Analyst - Reporting to support a federal program in a consolidated contact center environment handling interactions for multiple federal agencies.
The Analyst will be responsible for building reports and dashboards to provide actionable insights to operational leaders, delivering daily reports directly to the client, and performing ad hoc analyses of trends and data.
This is a fully remote role.
*Position is contingent upon contract award
*
Must have the ability to pass a federal background check.
Essential Duties and Responsibilities:
- Responsible for database administration, data consolidation, data analysis and management reporting.
- Design database reports based on the requestor’s requirements in support of key business strategies.
- Perform queries, data extraction, manipulation, and analysis to provide reporting solutions.
- Monitor customer usage, upgrades, and reporting tools; monitor queries and ensure security of various components.
- Create user guides and train on use of database reports, as necessary.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- U.S.
Citizenship and ability to pass a security clearance
- 2+ years of specific experience performing data analytics within a call center environment
- Experience with Microsoft Power Platform preferred
- Experience with MicroStrategy preferred
- Ability to quickly learn and adapt to new technologies
- Strong attention to detail
- Strong critical thinking and problem-solving skills
Tools & Technologies:
- SKPI / MicroStrategy - Performance metrics and KPI tracking
- Amazon Connect - Contact Center Telephony Platform
- Microsoft Excel - Standard spreadsheet application
- Power BI - Data visualization and dashboard development
- Power Apps - Build apps for convenient data entry by Supervisors
- Power Automate - Automate daily operational workflows
This is a fully remote role.
*Position is contingent upon contract award
*
Must have the ability to pass a federal background check.
Equipment will be provided but must meet the remote position requirement provided below.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the home router
- Private and secure work area and adequate power source
- Must currently and permanently reside in the Continental US
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, tra...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: 57100
Posted: 2026-10-29 09:45:08
-
Maximus is hiring a remote Analyst - Reporting to support a federal program in a consolidated contact center environment handling interactions for multiple federal agencies.
The Analyst will be responsible for building reports and dashboards to provide actionable insights to operational leaders, delivering daily reports directly to the client, and performing ad hoc analyses of trends and data.
This is a fully remote role.
*Position is contingent upon contract award
*
Must have the ability to pass a federal background check.
Essential Duties and Responsibilities:
- Responsible for database administration, data consolidation, data analysis and management reporting.
- Design database reports based on the requestor’s requirements in support of key business strategies.
- Perform queries, data extraction, manipulation, and analysis to provide reporting solutions.
- Monitor customer usage, upgrades, and reporting tools; monitor queries and ensure security of various components.
- Create user guides and train on use of database reports, as necessary.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- U.S.
Citizenship and ability to pass a security clearance
- 2+ years of specific experience performing data analytics within a call center environment
- Experience with Microsoft Power Platform preferred
- Experience with MicroStrategy preferred
- Ability to quickly learn and adapt to new technologies
- Strong attention to detail
- Strong critical thinking and problem-solving skills
Tools & Technologies:
- SKPI / MicroStrategy - Performance metrics and KPI tracking
- Amazon Connect - Contact Center Telephony Platform
- Microsoft Excel - Standard spreadsheet application
- Power BI - Data visualization and dashboard development
- Power Apps - Build apps for convenient data entry by Supervisors
- Power Automate - Automate daily operational workflows
This is a fully remote role.
*Position is contingent upon contract award
*
Must have the ability to pass a federal background check.
Equipment will be provided but must meet the remote position requirement provided below.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the home router
- Private and secure work area and adequate power source
- Must currently and permanently reside in the Continental US
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, tra...
....Read more...
Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: 57100
Posted: 2026-10-29 09:45:04
-
Maximus is hiring a remote Analyst - Reporting to support a federal program in a consolidated contact center environment handling interactions for multiple federal agencies.
The Analyst will be responsible for building reports and dashboards to provide actionable insights to operational leaders, delivering daily reports directly to the client, and performing ad hoc analyses of trends and data.
This is a fully remote role.
*Position is contingent upon contract award
*
Must have the ability to pass a federal background check.
Essential Duties and Responsibilities:
- Responsible for database administration, data consolidation, data analysis and management reporting.
- Design database reports based on the requestor’s requirements in support of key business strategies.
- Perform queries, data extraction, manipulation, and analysis to provide reporting solutions.
- Monitor customer usage, upgrades, and reporting tools; monitor queries and ensure security of various components.
- Create user guides and train on use of database reports, as necessary.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- U.S.
Citizenship and ability to pass a security clearance
- 2+ years of specific experience performing data analytics within a call center environment
- Experience with Microsoft Power Platform preferred
- Experience with MicroStrategy preferred
- Ability to quickly learn and adapt to new technologies
- Strong attention to detail
- Strong critical thinking and problem-solving skills
Tools & Technologies:
- SKPI / MicroStrategy - Performance metrics and KPI tracking
- Amazon Connect - Contact Center Telephony Platform
- Microsoft Excel - Standard spreadsheet application
- Power BI - Data visualization and dashboard development
- Power Apps - Build apps for convenient data entry by Supervisors
- Power Automate - Automate daily operational workflows
This is a fully remote role.
*Position is contingent upon contract award
*
Must have the ability to pass a federal background check.
Equipment will be provided but must meet the remote position requirement provided below.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the home router
- Private and secure work area and adequate power source
- Must currently and permanently reside in the Continental US
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, tra...
....Read more...
Type: Permanent Location: Lubbock, US-TX
Salary / Rate: 57100
Posted: 2026-10-29 09:45:00
-
Maximus is hiring a remote Analyst - Reporting to support a federal program in a consolidated contact center environment handling interactions for multiple federal agencies.
The Analyst will be responsible for building reports and dashboards to provide actionable insights to operational leaders, delivering daily reports directly to the client, and performing ad hoc analyses of trends and data.
This is a fully remote role.
*Position is contingent upon contract award
*
Must have the ability to pass a federal background check.
Essential Duties and Responsibilities:
- Responsible for database administration, data consolidation, data analysis and management reporting.
- Design database reports based on the requestor’s requirements in support of key business strategies.
- Perform queries, data extraction, manipulation, and analysis to provide reporting solutions.
- Monitor customer usage, upgrades, and reporting tools; monitor queries and ensure security of various components.
- Create user guides and train on use of database reports, as necessary.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- U.S.
Citizenship and ability to pass a security clearance
- 2+ years of specific experience performing data analytics within a call center environment
- Experience with Microsoft Power Platform preferred
- Experience with MicroStrategy preferred
- Ability to quickly learn and adapt to new technologies
- Strong attention to detail
- Strong critical thinking and problem-solving skills
Tools & Technologies:
- SKPI / MicroStrategy - Performance metrics and KPI tracking
- Amazon Connect - Contact Center Telephony Platform
- Microsoft Excel - Standard spreadsheet application
- Power BI - Data visualization and dashboard development
- Power Apps - Build apps for convenient data entry by Supervisors
- Power Automate - Automate daily operational workflows
This is a fully remote role.
*Position is contingent upon contract award
*
Must have the ability to pass a federal background check.
Equipment will be provided but must meet the remote position requirement provided below.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the home router
- Private and secure work area and adequate power source
- Must currently and permanently reside in the Continental US
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, tra...
....Read more...
Type: Permanent Location: Dallas, US-TX
Salary / Rate: 57100
Posted: 2026-10-29 09:44:56
-
Maximus is hiring a remote Analyst - Reporting to support a federal program in a consolidated contact center environment handling interactions for multiple federal agencies.
The Analyst will be responsible for building reports and dashboards to provide actionable insights to operational leaders, delivering daily reports directly to the client, and performing ad hoc analyses of trends and data.
This is a fully remote role.
*Position is contingent upon contract award
*
Must have the ability to pass a federal background check.
Essential Duties and Responsibilities:
- Responsible for database administration, data consolidation, data analysis and management reporting.
- Design database reports based on the requestor’s requirements in support of key business strategies.
- Perform queries, data extraction, manipulation, and analysis to provide reporting solutions.
- Monitor customer usage, upgrades, and reporting tools; monitor queries and ensure security of various components.
- Create user guides and train on use of database reports, as necessary.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- U.S.
Citizenship and ability to pass a security clearance
- 2+ years of specific experience performing data analytics within a call center environment
- Experience with Microsoft Power Platform preferred
- Experience with MicroStrategy preferred
- Ability to quickly learn and adapt to new technologies
- Strong attention to detail
- Strong critical thinking and problem-solving skills
Tools & Technologies:
- SKPI / MicroStrategy - Performance metrics and KPI tracking
- Amazon Connect - Contact Center Telephony Platform
- Microsoft Excel - Standard spreadsheet application
- Power BI - Data visualization and dashboard development
- Power Apps - Build apps for convenient data entry by Supervisors
- Power Automate - Automate daily operational workflows
This is a fully remote role.
*Position is contingent upon contract award
*
Must have the ability to pass a federal background check.
Equipment will be provided but must meet the remote position requirement provided below.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the home router
- Private and secure work area and adequate power source
- Must currently and permanently reside in the Continental US
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, tra...
....Read more...
Type: Permanent Location: St. George, US-UT
Salary / Rate: 57100
Posted: 2026-10-29 09:44:55
-
Maximus is hiring a remote Analyst - Reporting to support a federal program in a consolidated contact center environment handling interactions for multiple federal agencies.
The Analyst will be responsible for building reports and dashboards to provide actionable insights to operational leaders, delivering daily reports directly to the client, and performing ad hoc analyses of trends and data.
This is a fully remote role.
*Position is contingent upon contract award
*
Must have the ability to pass a federal background check.
Essential Duties and Responsibilities:
- Responsible for database administration, data consolidation, data analysis and management reporting.
- Design database reports based on the requestor’s requirements in support of key business strategies.
- Perform queries, data extraction, manipulation, and analysis to provide reporting solutions.
- Monitor customer usage, upgrades, and reporting tools; monitor queries and ensure security of various components.
- Create user guides and train on use of database reports, as necessary.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- U.S.
Citizenship and ability to pass a security clearance
- 2+ years of specific experience performing data analytics within a call center environment
- Experience with Microsoft Power Platform preferred
- Experience with MicroStrategy preferred
- Ability to quickly learn and adapt to new technologies
- Strong attention to detail
- Strong critical thinking and problem-solving skills
Tools & Technologies:
- SKPI / MicroStrategy - Performance metrics and KPI tracking
- Amazon Connect - Contact Center Telephony Platform
- Microsoft Excel - Standard spreadsheet application
- Power BI - Data visualization and dashboard development
- Power Apps - Build apps for convenient data entry by Supervisors
- Power Automate - Automate daily operational workflows
This is a fully remote role.
*Position is contingent upon contract award
*
Must have the ability to pass a federal background check.
Equipment will be provided but must meet the remote position requirement provided below.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the home router
- Private and secure work area and adequate power source
- Must currently and permanently reside in the Continental US
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, tra...
....Read more...
Type: Permanent Location: San Antonio, US-TX
Salary / Rate: 57100
Posted: 2026-10-29 09:44:54
-
Maximus is hiring a remote Analyst - Reporting to support a federal program in a consolidated contact center environment handling interactions for multiple federal agencies.
The Analyst will be responsible for building reports and dashboards to provide actionable insights to operational leaders, delivering daily reports directly to the client, and performing ad hoc analyses of trends and data.
This is a fully remote role.
*Position is contingent upon contract award
*
Must have the ability to pass a federal background check.
Essential Duties and Responsibilities:
- Responsible for database administration, data consolidation, data analysis and management reporting.
- Design database reports based on the requestor’s requirements in support of key business strategies.
- Perform queries, data extraction, manipulation, and analysis to provide reporting solutions.
- Monitor customer usage, upgrades, and reporting tools; monitor queries and ensure security of various components.
- Create user guides and train on use of database reports, as necessary.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- U.S.
Citizenship and ability to pass a security clearance
- 2+ years of specific experience performing data analytics within a call center environment
- Experience with Microsoft Power Platform preferred
- Experience with MicroStrategy preferred
- Ability to quickly learn and adapt to new technologies
- Strong attention to detail
- Strong critical thinking and problem-solving skills
Tools & Technologies:
- SKPI / MicroStrategy - Performance metrics and KPI tracking
- Amazon Connect - Contact Center Telephony Platform
- Microsoft Excel - Standard spreadsheet application
- Power BI - Data visualization and dashboard development
- Power Apps - Build apps for convenient data entry by Supervisors
- Power Automate - Automate daily operational workflows
This is a fully remote role.
*Position is contingent upon contract award
*
Must have the ability to pass a federal background check.
Equipment will be provided but must meet the remote position requirement provided below.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the home router
- Private and secure work area and adequate power source
- Must currently and permanently reside in the Continental US
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, tra...
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Type: Permanent Location: Nashville, US-TN
Salary / Rate: 57100
Posted: 2026-10-29 09:44:54
