-
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Must be a U.S.
Citizen
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and ...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: Not Specified
Posted: 2026-07-28 09:55:59
-
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Must be a U.S.
Citizen
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and ...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: Not Specified
Posted: 2026-07-28 09:55:57
-
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Must be a U.S.
Citizen
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and ...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2026-07-28 09:55:56
-
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Must be a U.S.
Citizen
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and ...
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: Not Specified
Posted: 2026-07-28 09:55:55
-
Essential Duties and Responsibilities:
- Support the supervisor by overseeing the performance of assigned staff and offering input as needed.
- Conduct training sessions and evaluate staff performance as directed by the supervisor.
- Contribute to the development and upkeep of processes and procedures within the team.
- Foster effective relationships across departments for seamless collaboration.
- Facilitate meetings when necessary to ensure productive communication within the team.
- Ensure staff members maintain up-to-date knowledge of the program.
- Provide the supervisor with comprehensive updates on various operational aspects including quality, training, policies, procedures, staff issues, case determinations, and appeals activity.
- Act as the subject matter expert in verifying and researching documentation.
- Draft or revise training materials and procedural documentation.
- Serve as a facilitator and team leader, delegating tasks and providing guidance and training in specialized areas.
- Manage difficult communications with external contacts for escalated matters.
- Demonstrate autonomy in determining methods and procedures for new assignments.
- Conduct quality assurance checks on team members' work to maintain high standards.
- Trouble shoot system issues for Maximus and Department of Social Services systems.
- Answer inquiries through Microsoft Teams.
Minimum Requirements
- High school diploma or GED required and 6+ years of relevant professional experience required, or equivalent combination of education and experience.
- The six month time in position requirement has been waived for this posting.
- Must have current Missouri Surge Support project experience.
- Must be willing and able to work a shift between the hours of 8:00am-5:30pm CST, Monday - Friday.
Home Office Requirements
- Desktop or Laptop that runs Windows, Mac, or Linux (no Chromebooks or tablets).
- OS for Windows - Current release of Windows 10 or newer
- OS for Mac - Big Sur (11.0.1+); MacOS (10.14) or newer
- OS for Linux - Ubuntu (18.04)
- Connectivity to the internet via either Wi-Fi or RJ-45 connection for wired network connection to home router (no mobile hotspots).
- Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net).
- USB plug and play wired headset with a microphone (no Bluetooth, AirPods or wireless gaming headsets).
- Must currently and permanently reside in the Continental US.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value an...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2026-07-28 09:55:55
-
Essential Duties and Responsibilities:
- Support the supervisor by overseeing the performance of assigned staff and offering input as needed.
- Conduct training sessions and evaluate staff performance as directed by the supervisor.
- Contribute to the development and upkeep of processes and procedures within the team.
- Foster effective relationships across departments for seamless collaboration.
- Facilitate meetings when necessary to ensure productive communication within the team.
- Ensure staff members maintain up-to-date knowledge of the program.
- Provide the supervisor with comprehensive updates on various operational aspects including quality, training, policies, procedures, staff issues, case determinations, and appeals activity.
- Act as the subject matter expert in verifying and researching documentation.
- Draft or revise training materials and procedural documentation.
- Serve as a facilitator and team leader, delegating tasks and providing guidance and training in specialized areas.
- Manage difficult communications with external contacts for escalated matters.
- Demonstrate autonomy in determining methods and procedures for new assignments.
- Conduct quality assurance checks on team members' work to maintain high standards.
- Trouble shoot system issues for Maximus and Department of Social Services systems.
- Answer inquiries through Microsoft Teams.
Minimum Requirements
- High school diploma or GED required and 6+ years of relevant professional experience required, or equivalent combination of education and experience.
- The six month time in position requirement has been waived for this posting.
- Must have current Missouri Surge Support project experience.
- Must be willing and able to work a shift between the hours of 8:00am-5:30pm CST, Monday - Friday.
Home Office Requirements
- Desktop or Laptop that runs Windows, Mac, or Linux (no Chromebooks or tablets).
- OS for Windows - Current release of Windows 10 or newer
- OS for Mac - Big Sur (11.0.1+); MacOS (10.14) or newer
- OS for Linux - Ubuntu (18.04)
- Connectivity to the internet via either Wi-Fi or RJ-45 connection for wired network connection to home router (no mobile hotspots).
- Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net).
- USB plug and play wired headset with a microphone (no Bluetooth, AirPods or wireless gaming headsets).
- Must currently and permanently reside in the Continental US.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value an...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2026-07-28 09:55:54
-
Essential Duties and Responsibilities:
- Support the supervisor by overseeing the performance of assigned staff and offering input as needed.
- Conduct training sessions and evaluate staff performance as directed by the supervisor.
- Contribute to the development and upkeep of processes and procedures within the team.
- Foster effective relationships across departments for seamless collaboration.
- Facilitate meetings when necessary to ensure productive communication within the team.
- Ensure staff members maintain up-to-date knowledge of the program.
- Provide the supervisor with comprehensive updates on various operational aspects including quality, training, policies, procedures, staff issues, case determinations, and appeals activity.
- Act as the subject matter expert in verifying and researching documentation.
- Draft or revise training materials and procedural documentation.
- Serve as a facilitator and team leader, delegating tasks and providing guidance and training in specialized areas.
- Manage difficult communications with external contacts for escalated matters.
- Demonstrate autonomy in determining methods and procedures for new assignments.
- Conduct quality assurance checks on team members' work to maintain high standards.
- Trouble shoot system issues for Maximus and Department of Social Services systems.
- Answer inquiries through Microsoft Teams.
Minimum Requirements
- High school diploma or GED required and 6+ years of relevant professional experience required, or equivalent combination of education and experience.
- The six month time in position requirement has been waived for this posting.
- Must have current Missouri Surge Support project experience.
- Must be willing and able to work a shift between the hours of 8:00am-5:30pm CST, Monday - Friday.
Home Office Requirements
- Desktop or Laptop that runs Windows, Mac, or Linux (no Chromebooks or tablets).
- OS for Windows - Current release of Windows 10 or newer
- OS for Mac - Big Sur (11.0.1+); MacOS (10.14) or newer
- OS for Linux - Ubuntu (18.04)
- Connectivity to the internet via either Wi-Fi or RJ-45 connection for wired network connection to home router (no mobile hotspots).
- Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net).
- USB plug and play wired headset with a microphone (no Bluetooth, AirPods or wireless gaming headsets).
- Must currently and permanently reside in the Continental US.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value an...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2026-07-28 09:55:54
-
Essential Duties and Responsibilities:
- Support the supervisor by overseeing the performance of assigned staff and offering input as needed.
- Conduct training sessions and evaluate staff performance as directed by the supervisor.
- Contribute to the development and upkeep of processes and procedures within the team.
- Foster effective relationships across departments for seamless collaboration.
- Facilitate meetings when necessary to ensure productive communication within the team.
- Ensure staff members maintain up-to-date knowledge of the program.
- Provide the supervisor with comprehensive updates on various operational aspects including quality, training, policies, procedures, staff issues, case determinations, and appeals activity.
- Act as the subject matter expert in verifying and researching documentation.
- Draft or revise training materials and procedural documentation.
- Serve as a facilitator and team leader, delegating tasks and providing guidance and training in specialized areas.
- Manage difficult communications with external contacts for escalated matters.
- Demonstrate autonomy in determining methods and procedures for new assignments.
- Conduct quality assurance checks on team members' work to maintain high standards.
- Trouble shoot system issues for Maximus and Department of Social Services systems.
- Answer inquiries through Microsoft Teams.
Minimum Requirements
- High school diploma or GED required and 6+ years of relevant professional experience required, or equivalent combination of education and experience.
- The six month time in position requirement has been waived for this posting.
- Must have current Missouri Surge Support project experience.
- Must be willing and able to work a shift between the hours of 8:00am-5:30pm CST, Monday - Friday.
Home Office Requirements
- Desktop or Laptop that runs Windows, Mac, or Linux (no Chromebooks or tablets).
- OS for Windows - Current release of Windows 10 or newer
- OS for Mac - Big Sur (11.0.1+); MacOS (10.14) or newer
- OS for Linux - Ubuntu (18.04)
- Connectivity to the internet via either Wi-Fi or RJ-45 connection for wired network connection to home router (no mobile hotspots).
- Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net).
- USB plug and play wired headset with a microphone (no Bluetooth, AirPods or wireless gaming headsets).
- Must currently and permanently reside in the Continental US.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value an...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2026-07-28 09:55:53
-
Essential Duties and Responsibilities:
- Support the supervisor by overseeing the performance of assigned staff and offering input as needed.
- Conduct training sessions and evaluate staff performance as directed by the supervisor.
- Contribute to the development and upkeep of processes and procedures within the team.
- Foster effective relationships across departments for seamless collaboration.
- Facilitate meetings when necessary to ensure productive communication within the team.
- Ensure staff members maintain up-to-date knowledge of the program.
- Provide the supervisor with comprehensive updates on various operational aspects including quality, training, policies, procedures, staff issues, case determinations, and appeals activity.
- Act as the subject matter expert in verifying and researching documentation.
- Draft or revise training materials and procedural documentation.
- Serve as a facilitator and team leader, delegating tasks and providing guidance and training in specialized areas.
- Manage difficult communications with external contacts for escalated matters.
- Demonstrate autonomy in determining methods and procedures for new assignments.
- Conduct quality assurance checks on team members' work to maintain high standards.
- Trouble shoot system issues for Maximus and Department of Social Services systems.
- Answer inquiries through Microsoft Teams.
Minimum Requirements
- High school diploma or GED required and 6+ years of relevant professional experience required, or equivalent combination of education and experience.
- The six month time in position requirement has been waived for this posting.
- Must have current Missouri Surge Support project experience.
- Must be willing and able to work a shift between the hours of 8:00am-5:30pm CST, Monday - Friday.
Home Office Requirements
- Desktop or Laptop that runs Windows, Mac, or Linux (no Chromebooks or tablets).
- OS for Windows - Current release of Windows 10 or newer
- OS for Mac - Big Sur (11.0.1+); MacOS (10.14) or newer
- OS for Linux - Ubuntu (18.04)
- Connectivity to the internet via either Wi-Fi or RJ-45 connection for wired network connection to home router (no mobile hotspots).
- Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net).
- USB plug and play wired headset with a microphone (no Bluetooth, AirPods or wireless gaming headsets).
- Must currently and permanently reside in the Continental US.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value an...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2026-07-28 09:55:52
-
Essential Duties and Responsibilities:
- Support the supervisor by overseeing the performance of assigned staff and offering input as needed.
- Conduct training sessions and evaluate staff performance as directed by the supervisor.
- Contribute to the development and upkeep of processes and procedures within the team.
- Foster effective relationships across departments for seamless collaboration.
- Facilitate meetings when necessary to ensure productive communication within the team.
- Ensure staff members maintain up-to-date knowledge of the program.
- Provide the supervisor with comprehensive updates on various operational aspects including quality, training, policies, procedures, staff issues, case determinations, and appeals activity.
- Act as the subject matter expert in verifying and researching documentation.
- Draft or revise training materials and procedural documentation.
- Serve as a facilitator and team leader, delegating tasks and providing guidance and training in specialized areas.
- Manage difficult communications with external contacts for escalated matters.
- Demonstrate autonomy in determining methods and procedures for new assignments.
- Conduct quality assurance checks on team members' work to maintain high standards.
- Trouble shoot system issues for Maximus and Department of Social Services systems.
- Answer inquiries through Microsoft Teams.
Minimum Requirements
- High school diploma or GED required and 6+ years of relevant professional experience required, or equivalent combination of education and experience.
- The six month time in position requirement has been waived for this posting.
- Must have current Missouri Surge Support project experience.
- Must be willing and able to work a shift between the hours of 8:00am-5:30pm CST, Monday - Friday.
Home Office Requirements
- Desktop or Laptop that runs Windows, Mac, or Linux (no Chromebooks or tablets).
- OS for Windows - Current release of Windows 10 or newer
- OS for Mac - Big Sur (11.0.1+); MacOS (10.14) or newer
- OS for Linux - Ubuntu (18.04)
- Connectivity to the internet via either Wi-Fi or RJ-45 connection for wired network connection to home router (no mobile hotspots).
- Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net).
- USB plug and play wired headset with a microphone (no Bluetooth, AirPods or wireless gaming headsets).
- Must currently and permanently reside in the Continental US.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value an...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2026-07-28 09:55:52
-
Essential Duties and Responsibilities:
- Support the supervisor by overseeing the performance of assigned staff and offering input as needed.
- Conduct training sessions and evaluate staff performance as directed by the supervisor.
- Contribute to the development and upkeep of processes and procedures within the team.
- Foster effective relationships across departments for seamless collaboration.
- Facilitate meetings when necessary to ensure productive communication within the team.
- Ensure staff members maintain up-to-date knowledge of the program.
- Provide the supervisor with comprehensive updates on various operational aspects including quality, training, policies, procedures, staff issues, case determinations, and appeals activity.
- Act as the subject matter expert in verifying and researching documentation.
- Draft or revise training materials and procedural documentation.
- Serve as a facilitator and team leader, delegating tasks and providing guidance and training in specialized areas.
- Manage difficult communications with external contacts for escalated matters.
- Demonstrate autonomy in determining methods and procedures for new assignments.
- Conduct quality assurance checks on team members' work to maintain high standards.
- Trouble shoot system issues for Maximus and Department of Social Services systems.
- Answer inquiries through Microsoft Teams.
Minimum Requirements
- High school diploma or GED required and 6+ years of relevant professional experience required, or equivalent combination of education and experience.
- The six month time in position requirement has been waived for this posting.
- Must have current Missouri Surge Support project experience.
- Must be willing and able to work a shift between the hours of 8:00am-5:30pm CST, Monday - Friday.
Home Office Requirements
- Desktop or Laptop that runs Windows, Mac, or Linux (no Chromebooks or tablets).
- OS for Windows - Current release of Windows 10 or newer
- OS for Mac - Big Sur (11.0.1+); MacOS (10.14) or newer
- OS for Linux - Ubuntu (18.04)
- Connectivity to the internet via either Wi-Fi or RJ-45 connection for wired network connection to home router (no mobile hotspots).
- Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net).
- USB plug and play wired headset with a microphone (no Bluetooth, AirPods or wireless gaming headsets).
- Must currently and permanently reside in the Continental US.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value an...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2026-07-28 09:55:51
-
Essential Duties and Responsibilities:
- Support the supervisor by overseeing the performance of assigned staff and offering input as needed.
- Conduct training sessions and evaluate staff performance as directed by the supervisor.
- Contribute to the development and upkeep of processes and procedures within the team.
- Foster effective relationships across departments for seamless collaboration.
- Facilitate meetings when necessary to ensure productive communication within the team.
- Ensure staff members maintain up-to-date knowledge of the program.
- Provide the supervisor with comprehensive updates on various operational aspects including quality, training, policies, procedures, staff issues, case determinations, and appeals activity.
- Act as the subject matter expert in verifying and researching documentation.
- Draft or revise training materials and procedural documentation.
- Serve as a facilitator and team leader, delegating tasks and providing guidance and training in specialized areas.
- Manage difficult communications with external contacts for escalated matters.
- Demonstrate autonomy in determining methods and procedures for new assignments.
- Conduct quality assurance checks on team members' work to maintain high standards.
- Trouble shoot system issues for Maximus and Department of Social Services systems.
- Answer inquiries through Microsoft Teams.
Minimum Requirements
- High school diploma or GED required and 6+ years of relevant professional experience required, or equivalent combination of education and experience.
- The six month time in position requirement has been waived for this posting.
- Must have current Missouri Surge Support project experience.
- Must be willing and able to work a shift between the hours of 8:00am-5:30pm CST, Monday - Friday.
Home Office Requirements
- Desktop or Laptop that runs Windows, Mac, or Linux (no Chromebooks or tablets).
- OS for Windows - Current release of Windows 10 or newer
- OS for Mac - Big Sur (11.0.1+); MacOS (10.14) or newer
- OS for Linux - Ubuntu (18.04)
- Connectivity to the internet via either Wi-Fi or RJ-45 connection for wired network connection to home router (no mobile hotspots).
- Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net).
- USB plug and play wired headset with a microphone (no Bluetooth, AirPods or wireless gaming headsets).
- Must currently and permanently reside in the Continental US.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value an...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2026-07-28 09:55:50
-
Essential Duties and Responsibilities:
- Support the supervisor by overseeing the performance of assigned staff and offering input as needed.
- Conduct training sessions and evaluate staff performance as directed by the supervisor.
- Contribute to the development and upkeep of processes and procedures within the team.
- Foster effective relationships across departments for seamless collaboration.
- Facilitate meetings when necessary to ensure productive communication within the team.
- Ensure staff members maintain up-to-date knowledge of the program.
- Provide the supervisor with comprehensive updates on various operational aspects including quality, training, policies, procedures, staff issues, case determinations, and appeals activity.
- Act as the subject matter expert in verifying and researching documentation.
- Draft or revise training materials and procedural documentation.
- Serve as a facilitator and team leader, delegating tasks and providing guidance and training in specialized areas.
- Manage difficult communications with external contacts for escalated matters.
- Demonstrate autonomy in determining methods and procedures for new assignments.
- Conduct quality assurance checks on team members' work to maintain high standards.
- Trouble shoot system issues for Maximus and Department of Social Services systems.
- Answer inquiries through Microsoft Teams.
Minimum Requirements
- High school diploma or GED required and 6+ years of relevant professional experience required, or equivalent combination of education and experience.
- The six month time in position requirement has been waived for this posting.
- Must have current Missouri Surge Support project experience.
- Must be willing and able to work a shift between the hours of 8:00am-5:30pm CST, Monday - Friday.
Home Office Requirements
- Desktop or Laptop that runs Windows, Mac, or Linux (no Chromebooks or tablets).
- OS for Windows - Current release of Windows 10 or newer
- OS for Mac - Big Sur (11.0.1+); MacOS (10.14) or newer
- OS for Linux - Ubuntu (18.04)
- Connectivity to the internet via either Wi-Fi or RJ-45 connection for wired network connection to home router (no mobile hotspots).
- Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net).
- USB plug and play wired headset with a microphone (no Bluetooth, AirPods or wireless gaming headsets).
- Must currently and permanently reside in the Continental US.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value an...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2026-07-28 09:55:50
-
Essential Duties and Responsibilities:
- Support the supervisor by overseeing the performance of assigned staff and offering input as needed.
- Conduct training sessions and evaluate staff performance as directed by the supervisor.
- Contribute to the development and upkeep of processes and procedures within the team.
- Foster effective relationships across departments for seamless collaboration.
- Facilitate meetings when necessary to ensure productive communication within the team.
- Ensure staff members maintain up-to-date knowledge of the program.
- Provide the supervisor with comprehensive updates on various operational aspects including quality, training, policies, procedures, staff issues, case determinations, and appeals activity.
- Act as the subject matter expert in verifying and researching documentation.
- Draft or revise training materials and procedural documentation.
- Serve as a facilitator and team leader, delegating tasks and providing guidance and training in specialized areas.
- Manage difficult communications with external contacts for escalated matters.
- Demonstrate autonomy in determining methods and procedures for new assignments.
- Conduct quality assurance checks on team members' work to maintain high standards.
- Trouble shoot system issues for Maximus and Department of Social Services systems.
- Answer inquiries through Microsoft Teams.
Minimum Requirements
- High school diploma or GED required and 6+ years of relevant professional experience required, or equivalent combination of education and experience.
- The six month time in position requirement has been waived for this posting.
- Must have current Missouri Surge Support project experience.
- Must be willing and able to work a shift between the hours of 8:00am-5:30pm CST, Monday - Friday.
Home Office Requirements
- Desktop or Laptop that runs Windows, Mac, or Linux (no Chromebooks or tablets).
- OS for Windows - Current release of Windows 10 or newer
- OS for Mac - Big Sur (11.0.1+); MacOS (10.14) or newer
- OS for Linux - Ubuntu (18.04)
- Connectivity to the internet via either Wi-Fi or RJ-45 connection for wired network connection to home router (no mobile hotspots).
- Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net).
- USB plug and play wired headset with a microphone (no Bluetooth, AirPods or wireless gaming headsets).
- Must currently and permanently reside in the Continental US.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value an...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: Not Specified
Posted: 2026-07-28 09:55:49
-
Essential Duties and Responsibilities:
- Support the supervisor by overseeing the performance of assigned staff and offering input as needed.
- Conduct training sessions and evaluate staff performance as directed by the supervisor.
- Contribute to the development and upkeep of processes and procedures within the team.
- Foster effective relationships across departments for seamless collaboration.
- Facilitate meetings when necessary to ensure productive communication within the team.
- Ensure staff members maintain up-to-date knowledge of the program.
- Provide the supervisor with comprehensive updates on various operational aspects including quality, training, policies, procedures, staff issues, case determinations, and appeals activity.
- Act as the subject matter expert in verifying and researching documentation.
- Draft or revise training materials and procedural documentation.
- Serve as a facilitator and team leader, delegating tasks and providing guidance and training in specialized areas.
- Manage difficult communications with external contacts for escalated matters.
- Demonstrate autonomy in determining methods and procedures for new assignments.
- Conduct quality assurance checks on team members' work to maintain high standards.
- Trouble shoot system issues for Maximus and Department of Social Services systems.
- Answer inquiries through Microsoft Teams.
Minimum Requirements
- High school diploma or GED required and 6+ years of relevant professional experience required, or equivalent combination of education and experience.
- The six month time in position requirement has been waived for this posting.
- Must have current Missouri Surge Support project experience.
- Must be willing and able to work a shift between the hours of 8:00am-5:30pm CST, Monday - Friday.
Home Office Requirements
- Desktop or Laptop that runs Windows, Mac, or Linux (no Chromebooks or tablets).
- OS for Windows - Current release of Windows 10 or newer
- OS for Mac - Big Sur (11.0.1+); MacOS (10.14) or newer
- OS for Linux - Ubuntu (18.04)
- Connectivity to the internet via either Wi-Fi or RJ-45 connection for wired network connection to home router (no mobile hotspots).
- Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net).
- USB plug and play wired headset with a microphone (no Bluetooth, AirPods or wireless gaming headsets).
- Must currently and permanently reside in the Continental US.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value an...
....Read more...
Type: Permanent Location: St. George, US-UT
Salary / Rate: Not Specified
Posted: 2026-07-28 09:55:48
-
Essential Duties and Responsibilities:
- Support the supervisor by overseeing the performance of assigned staff and offering input as needed.
- Conduct training sessions and evaluate staff performance as directed by the supervisor.
- Contribute to the development and upkeep of processes and procedures within the team.
- Foster effective relationships across departments for seamless collaboration.
- Facilitate meetings when necessary to ensure productive communication within the team.
- Ensure staff members maintain up-to-date knowledge of the program.
- Provide the supervisor with comprehensive updates on various operational aspects including quality, training, policies, procedures, staff issues, case determinations, and appeals activity.
- Act as the subject matter expert in verifying and researching documentation.
- Draft or revise training materials and procedural documentation.
- Serve as a facilitator and team leader, delegating tasks and providing guidance and training in specialized areas.
- Manage difficult communications with external contacts for escalated matters.
- Demonstrate autonomy in determining methods and procedures for new assignments.
- Conduct quality assurance checks on team members' work to maintain high standards.
- Trouble shoot system issues for Maximus and Department of Social Services systems.
- Answer inquiries through Microsoft Teams.
Minimum Requirements
- High school diploma or GED required and 6+ years of relevant professional experience required, or equivalent combination of education and experience.
- The six month time in position requirement has been waived for this posting.
- Must have current Missouri Surge Support project experience.
- Must be willing and able to work a shift between the hours of 8:00am-5:30pm CST, Monday - Friday.
Home Office Requirements
- Desktop or Laptop that runs Windows, Mac, or Linux (no Chromebooks or tablets).
- OS for Windows - Current release of Windows 10 or newer
- OS for Mac - Big Sur (11.0.1+); MacOS (10.14) or newer
- OS for Linux - Ubuntu (18.04)
- Connectivity to the internet via either Wi-Fi or RJ-45 connection for wired network connection to home router (no mobile hotspots).
- Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net).
- USB plug and play wired headset with a microphone (no Bluetooth, AirPods or wireless gaming headsets).
- Must currently and permanently reside in the Continental US.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value an...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2026-07-28 09:55:48
-
Essential Duties and Responsibilities:
- Support the supervisor by overseeing the performance of assigned staff and offering input as needed.
- Conduct training sessions and evaluate staff performance as directed by the supervisor.
- Contribute to the development and upkeep of processes and procedures within the team.
- Foster effective relationships across departments for seamless collaboration.
- Facilitate meetings when necessary to ensure productive communication within the team.
- Ensure staff members maintain up-to-date knowledge of the program.
- Provide the supervisor with comprehensive updates on various operational aspects including quality, training, policies, procedures, staff issues, case determinations, and appeals activity.
- Act as the subject matter expert in verifying and researching documentation.
- Draft or revise training materials and procedural documentation.
- Serve as a facilitator and team leader, delegating tasks and providing guidance and training in specialized areas.
- Manage difficult communications with external contacts for escalated matters.
- Demonstrate autonomy in determining methods and procedures for new assignments.
- Conduct quality assurance checks on team members' work to maintain high standards.
- Trouble shoot system issues for Maximus and Department of Social Services systems.
- Answer inquiries through Microsoft Teams.
Minimum Requirements
- High school diploma or GED required and 6+ years of relevant professional experience required, or equivalent combination of education and experience.
- The six month time in position requirement has been waived for this posting.
- Must have current Missouri Surge Support project experience.
- Must be willing and able to work a shift between the hours of 8:00am-5:30pm CST, Monday - Friday.
Home Office Requirements
- Desktop or Laptop that runs Windows, Mac, or Linux (no Chromebooks or tablets).
- OS for Windows - Current release of Windows 10 or newer
- OS for Mac - Big Sur (11.0.1+); MacOS (10.14) or newer
- OS for Linux - Ubuntu (18.04)
- Connectivity to the internet via either Wi-Fi or RJ-45 connection for wired network connection to home router (no mobile hotspots).
- Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net).
- USB plug and play wired headset with a microphone (no Bluetooth, AirPods or wireless gaming headsets).
- Must currently and permanently reside in the Continental US.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value an...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: Not Specified
Posted: 2026-07-28 09:55:47
-
Essential Duties and Responsibilities:
- Support the supervisor by overseeing the performance of assigned staff and offering input as needed.
- Conduct training sessions and evaluate staff performance as directed by the supervisor.
- Contribute to the development and upkeep of processes and procedures within the team.
- Foster effective relationships across departments for seamless collaboration.
- Facilitate meetings when necessary to ensure productive communication within the team.
- Ensure staff members maintain up-to-date knowledge of the program.
- Provide the supervisor with comprehensive updates on various operational aspects including quality, training, policies, procedures, staff issues, case determinations, and appeals activity.
- Act as the subject matter expert in verifying and researching documentation.
- Draft or revise training materials and procedural documentation.
- Serve as a facilitator and team leader, delegating tasks and providing guidance and training in specialized areas.
- Manage difficult communications with external contacts for escalated matters.
- Demonstrate autonomy in determining methods and procedures for new assignments.
- Conduct quality assurance checks on team members' work to maintain high standards.
- Trouble shoot system issues for Maximus and Department of Social Services systems.
- Answer inquiries through Microsoft Teams.
Minimum Requirements
- High school diploma or GED required and 6+ years of relevant professional experience required, or equivalent combination of education and experience.
- The six month time in position requirement has been waived for this posting.
- Must have current Missouri Surge Support project experience.
- Must be willing and able to work a shift between the hours of 8:00am-5:30pm CST, Monday - Friday.
Home Office Requirements
- Desktop or Laptop that runs Windows, Mac, or Linux (no Chromebooks or tablets).
- OS for Windows - Current release of Windows 10 or newer
- OS for Mac - Big Sur (11.0.1+); MacOS (10.14) or newer
- OS for Linux - Ubuntu (18.04)
- Connectivity to the internet via either Wi-Fi or RJ-45 connection for wired network connection to home router (no mobile hotspots).
- Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net).
- USB plug and play wired headset with a microphone (no Bluetooth, AirPods or wireless gaming headsets).
- Must currently and permanently reside in the Continental US.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value an...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2026-07-28 09:55:47
-
Essential Duties and Responsibilities:
- Support the supervisor by overseeing the performance of assigned staff and offering input as needed.
- Conduct training sessions and evaluate staff performance as directed by the supervisor.
- Contribute to the development and upkeep of processes and procedures within the team.
- Foster effective relationships across departments for seamless collaboration.
- Facilitate meetings when necessary to ensure productive communication within the team.
- Ensure staff members maintain up-to-date knowledge of the program.
- Provide the supervisor with comprehensive updates on various operational aspects including quality, training, policies, procedures, staff issues, case determinations, and appeals activity.
- Act as the subject matter expert in verifying and researching documentation.
- Draft or revise training materials and procedural documentation.
- Serve as a facilitator and team leader, delegating tasks and providing guidance and training in specialized areas.
- Manage difficult communications with external contacts for escalated matters.
- Demonstrate autonomy in determining methods and procedures for new assignments.
- Conduct quality assurance checks on team members' work to maintain high standards.
- Trouble shoot system issues for Maximus and Department of Social Services systems.
- Answer inquiries through Microsoft Teams.
Minimum Requirements
- High school diploma or GED required and 6+ years of relevant professional experience required, or equivalent combination of education and experience.
- The six month time in position requirement has been waived for this posting.
- Must have current Missouri Surge Support project experience.
- Must be willing and able to work a shift between the hours of 8:00am-5:30pm CST, Monday - Friday.
Home Office Requirements
- Desktop or Laptop that runs Windows, Mac, or Linux (no Chromebooks or tablets).
- OS for Windows - Current release of Windows 10 or newer
- OS for Mac - Big Sur (11.0.1+); MacOS (10.14) or newer
- OS for Linux - Ubuntu (18.04)
- Connectivity to the internet via either Wi-Fi or RJ-45 connection for wired network connection to home router (no mobile hotspots).
- Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net).
- USB plug and play wired headset with a microphone (no Bluetooth, AirPods or wireless gaming headsets).
- Must currently and permanently reside in the Continental US.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value an...
....Read more...
Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: Not Specified
Posted: 2026-07-28 09:55:46
-
Essential Duties and Responsibilities:
- Support the supervisor by overseeing the performance of assigned staff and offering input as needed.
- Conduct training sessions and evaluate staff performance as directed by the supervisor.
- Contribute to the development and upkeep of processes and procedures within the team.
- Foster effective relationships across departments for seamless collaboration.
- Facilitate meetings when necessary to ensure productive communication within the team.
- Ensure staff members maintain up-to-date knowledge of the program.
- Provide the supervisor with comprehensive updates on various operational aspects including quality, training, policies, procedures, staff issues, case determinations, and appeals activity.
- Act as the subject matter expert in verifying and researching documentation.
- Draft or revise training materials and procedural documentation.
- Serve as a facilitator and team leader, delegating tasks and providing guidance and training in specialized areas.
- Manage difficult communications with external contacts for escalated matters.
- Demonstrate autonomy in determining methods and procedures for new assignments.
- Conduct quality assurance checks on team members' work to maintain high standards.
- Trouble shoot system issues for Maximus and Department of Social Services systems.
- Answer inquiries through Microsoft Teams.
Minimum Requirements
- High school diploma or GED required and 6+ years of relevant professional experience required, or equivalent combination of education and experience.
- The six month time in position requirement has been waived for this posting.
- Must have current Missouri Surge Support project experience.
- Must be willing and able to work a shift between the hours of 8:00am-5:30pm CST, Monday - Friday.
Home Office Requirements
- Desktop or Laptop that runs Windows, Mac, or Linux (no Chromebooks or tablets).
- OS for Windows - Current release of Windows 10 or newer
- OS for Mac - Big Sur (11.0.1+); MacOS (10.14) or newer
- OS for Linux - Ubuntu (18.04)
- Connectivity to the internet via either Wi-Fi or RJ-45 connection for wired network connection to home router (no mobile hotspots).
- Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net).
- USB plug and play wired headset with a microphone (no Bluetooth, AirPods or wireless gaming headsets).
- Must currently and permanently reside in the Continental US.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value an...
....Read more...
Type: Permanent Location: Nashville, US-TN
Salary / Rate: Not Specified
Posted: 2026-07-28 09:55:45
-
Essential Duties and Responsibilities:
- Support the supervisor by overseeing the performance of assigned staff and offering input as needed.
- Conduct training sessions and evaluate staff performance as directed by the supervisor.
- Contribute to the development and upkeep of processes and procedures within the team.
- Foster effective relationships across departments for seamless collaboration.
- Facilitate meetings when necessary to ensure productive communication within the team.
- Ensure staff members maintain up-to-date knowledge of the program.
- Provide the supervisor with comprehensive updates on various operational aspects including quality, training, policies, procedures, staff issues, case determinations, and appeals activity.
- Act as the subject matter expert in verifying and researching documentation.
- Draft or revise training materials and procedural documentation.
- Serve as a facilitator and team leader, delegating tasks and providing guidance and training in specialized areas.
- Manage difficult communications with external contacts for escalated matters.
- Demonstrate autonomy in determining methods and procedures for new assignments.
- Conduct quality assurance checks on team members' work to maintain high standards.
- Trouble shoot system issues for Maximus and Department of Social Services systems.
- Answer inquiries through Microsoft Teams.
Minimum Requirements
- High school diploma or GED required and 6+ years of relevant professional experience required, or equivalent combination of education and experience.
- The six month time in position requirement has been waived for this posting.
- Must have current Missouri Surge Support project experience.
- Must be willing and able to work a shift between the hours of 8:00am-5:30pm CST, Monday - Friday.
Home Office Requirements
- Desktop or Laptop that runs Windows, Mac, or Linux (no Chromebooks or tablets).
- OS for Windows - Current release of Windows 10 or newer
- OS for Mac - Big Sur (11.0.1+); MacOS (10.14) or newer
- OS for Linux - Ubuntu (18.04)
- Connectivity to the internet via either Wi-Fi or RJ-45 connection for wired network connection to home router (no mobile hotspots).
- Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net).
- USB plug and play wired headset with a microphone (no Bluetooth, AirPods or wireless gaming headsets).
- Must currently and permanently reside in the Continental US.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value an...
....Read more...
Type: Permanent Location: Dallas, US-TX
Salary / Rate: Not Specified
Posted: 2026-07-28 09:55:45
-
Essential Duties and Responsibilities:
- Support the supervisor by overseeing the performance of assigned staff and offering input as needed.
- Conduct training sessions and evaluate staff performance as directed by the supervisor.
- Contribute to the development and upkeep of processes and procedures within the team.
- Foster effective relationships across departments for seamless collaboration.
- Facilitate meetings when necessary to ensure productive communication within the team.
- Ensure staff members maintain up-to-date knowledge of the program.
- Provide the supervisor with comprehensive updates on various operational aspects including quality, training, policies, procedures, staff issues, case determinations, and appeals activity.
- Act as the subject matter expert in verifying and researching documentation.
- Draft or revise training materials and procedural documentation.
- Serve as a facilitator and team leader, delegating tasks and providing guidance and training in specialized areas.
- Manage difficult communications with external contacts for escalated matters.
- Demonstrate autonomy in determining methods and procedures for new assignments.
- Conduct quality assurance checks on team members' work to maintain high standards.
- Trouble shoot system issues for Maximus and Department of Social Services systems.
- Answer inquiries through Microsoft Teams.
Minimum Requirements
- High school diploma or GED required and 6+ years of relevant professional experience required, or equivalent combination of education and experience.
- The six month time in position requirement has been waived for this posting.
- Must have current Missouri Surge Support project experience.
- Must be willing and able to work a shift between the hours of 8:00am-5:30pm CST, Monday - Friday.
Home Office Requirements
- Desktop or Laptop that runs Windows, Mac, or Linux (no Chromebooks or tablets).
- OS for Windows - Current release of Windows 10 or newer
- OS for Mac - Big Sur (11.0.1+); MacOS (10.14) or newer
- OS for Linux - Ubuntu (18.04)
- Connectivity to the internet via either Wi-Fi or RJ-45 connection for wired network connection to home router (no mobile hotspots).
- Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net).
- USB plug and play wired headset with a microphone (no Bluetooth, AirPods or wireless gaming headsets).
- Must currently and permanently reside in the Continental US.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value an...
....Read more...
Type: Permanent Location: Lubbock, US-TX
Salary / Rate: Not Specified
Posted: 2026-07-28 09:55:44
-
Essential Duties and Responsibilities:
- Support the supervisor by overseeing the performance of assigned staff and offering input as needed.
- Conduct training sessions and evaluate staff performance as directed by the supervisor.
- Contribute to the development and upkeep of processes and procedures within the team.
- Foster effective relationships across departments for seamless collaboration.
- Facilitate meetings when necessary to ensure productive communication within the team.
- Ensure staff members maintain up-to-date knowledge of the program.
- Provide the supervisor with comprehensive updates on various operational aspects including quality, training, policies, procedures, staff issues, case determinations, and appeals activity.
- Act as the subject matter expert in verifying and researching documentation.
- Draft or revise training materials and procedural documentation.
- Serve as a facilitator and team leader, delegating tasks and providing guidance and training in specialized areas.
- Manage difficult communications with external contacts for escalated matters.
- Demonstrate autonomy in determining methods and procedures for new assignments.
- Conduct quality assurance checks on team members' work to maintain high standards.
- Trouble shoot system issues for Maximus and Department of Social Services systems.
- Answer inquiries through Microsoft Teams.
Minimum Requirements
- High school diploma or GED required and 6+ years of relevant professional experience required, or equivalent combination of education and experience.
- The six month time in position requirement has been waived for this posting.
- Must have current Missouri Surge Support project experience.
- Must be willing and able to work a shift between the hours of 8:00am-5:30pm CST, Monday - Friday.
Home Office Requirements
- Desktop or Laptop that runs Windows, Mac, or Linux (no Chromebooks or tablets).
- OS for Windows - Current release of Windows 10 or newer
- OS for Mac - Big Sur (11.0.1+); MacOS (10.14) or newer
- OS for Linux - Ubuntu (18.04)
- Connectivity to the internet via either Wi-Fi or RJ-45 connection for wired network connection to home router (no mobile hotspots).
- Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net).
- USB plug and play wired headset with a microphone (no Bluetooth, AirPods or wireless gaming headsets).
- Must currently and permanently reside in the Continental US.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value an...
....Read more...
Type: Permanent Location: San Antonio, US-TX
Salary / Rate: Not Specified
Posted: 2026-07-28 09:55:43
-
Essential Duties and Responsibilities:
- Support the supervisor by overseeing the performance of assigned staff and offering input as needed.
- Conduct training sessions and evaluate staff performance as directed by the supervisor.
- Contribute to the development and upkeep of processes and procedures within the team.
- Foster effective relationships across departments for seamless collaboration.
- Facilitate meetings when necessary to ensure productive communication within the team.
- Ensure staff members maintain up-to-date knowledge of the program.
- Provide the supervisor with comprehensive updates on various operational aspects including quality, training, policies, procedures, staff issues, case determinations, and appeals activity.
- Act as the subject matter expert in verifying and researching documentation.
- Draft or revise training materials and procedural documentation.
- Serve as a facilitator and team leader, delegating tasks and providing guidance and training in specialized areas.
- Manage difficult communications with external contacts for escalated matters.
- Demonstrate autonomy in determining methods and procedures for new assignments.
- Conduct quality assurance checks on team members' work to maintain high standards.
- Trouble shoot system issues for Maximus and Department of Social Services systems.
- Answer inquiries through Microsoft Teams.
Minimum Requirements
- High school diploma or GED required and 6+ years of relevant professional experience required, or equivalent combination of education and experience.
- The six month time in position requirement has been waived for this posting.
- Must have current Missouri Surge Support project experience.
- Must be willing and able to work a shift between the hours of 8:00am-5:30pm CST, Monday - Friday.
Home Office Requirements
- Desktop or Laptop that runs Windows, Mac, or Linux (no Chromebooks or tablets).
- OS for Windows - Current release of Windows 10 or newer
- OS for Mac - Big Sur (11.0.1+); MacOS (10.14) or newer
- OS for Linux - Ubuntu (18.04)
- Connectivity to the internet via either Wi-Fi or RJ-45 connection for wired network connection to home router (no mobile hotspots).
- Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net).
- USB plug and play wired headset with a microphone (no Bluetooth, AirPods or wireless gaming headsets).
- Must currently and permanently reside in the Continental US.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value an...
....Read more...
Type: Permanent Location: Houston, US-TX
Salary / Rate: Not Specified
Posted: 2026-07-28 09:55:43
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Essential Duties and Responsibilities:
- Support the supervisor by overseeing the performance of assigned staff and offering input as needed.
- Conduct training sessions and evaluate staff performance as directed by the supervisor.
- Contribute to the development and upkeep of processes and procedures within the team.
- Foster effective relationships across departments for seamless collaboration.
- Facilitate meetings when necessary to ensure productive communication within the team.
- Ensure staff members maintain up-to-date knowledge of the program.
- Provide the supervisor with comprehensive updates on various operational aspects including quality, training, policies, procedures, staff issues, case determinations, and appeals activity.
- Act as the subject matter expert in verifying and researching documentation.
- Draft or revise training materials and procedural documentation.
- Serve as a facilitator and team leader, delegating tasks and providing guidance and training in specialized areas.
- Manage difficult communications with external contacts for escalated matters.
- Demonstrate autonomy in determining methods and procedures for new assignments.
- Conduct quality assurance checks on team members' work to maintain high standards.
- Trouble shoot system issues for Maximus and Department of Social Services systems.
- Answer inquiries through Microsoft Teams.
Minimum Requirements
- High school diploma or GED required and 6+ years of relevant professional experience required, or equivalent combination of education and experience.
- The six month time in position requirement has been waived for this posting.
- Must have current Missouri Surge Support project experience.
- Must be willing and able to work a shift between the hours of 8:00am-5:30pm CST, Monday - Friday.
Home Office Requirements
- Desktop or Laptop that runs Windows, Mac, or Linux (no Chromebooks or tablets).
- OS for Windows - Current release of Windows 10 or newer
- OS for Mac - Big Sur (11.0.1+); MacOS (10.14) or newer
- OS for Linux - Ubuntu (18.04)
- Connectivity to the internet via either Wi-Fi or RJ-45 connection for wired network connection to home router (no mobile hotspots).
- Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net).
- USB plug and play wired headset with a microphone (no Bluetooth, AirPods or wireless gaming headsets).
- Must currently and permanently reside in the Continental US.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value an...
....Read more...
Type: Permanent Location: Memphis, US-TN
Salary / Rate: Not Specified
Posted: 2026-07-28 09:55:40
