-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
Active Public Trust and/or DHS Suitability is preferred.
U.S.
citizenship or U.S.
national status required.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Abili...
....Read more...
Type: Permanent Location: Cincinnati, US-OH
Salary / Rate: Not Specified
Posted: 2026-09-14 14:00:25
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
Active Public Trust and/or DHS Suitability is preferred.
U.S.
citizenship or U.S.
national status required.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Abili...
....Read more...
Type: Permanent Location: Columbus, US-OH
Salary / Rate: Not Specified
Posted: 2026-09-14 14:00:24
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
Active Public Trust and/or DHS Suitability is preferred.
U.S.
citizenship or U.S.
national status required.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Abili...
....Read more...
Type: Permanent Location: Cleveland, US-OH
Salary / Rate: Not Specified
Posted: 2026-09-14 14:00:24
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
Active Public Trust and/or DHS Suitability is preferred.
U.S.
citizenship or U.S.
national status required.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Abili...
....Read more...
Type: Permanent Location: Portland, US-OR
Salary / Rate: Not Specified
Posted: 2026-09-14 14:00:23
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
Active Public Trust and/or DHS Suitability is preferred.
U.S.
citizenship or U.S.
national status required.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Abili...
....Read more...
Type: Permanent Location: Rochester, US-NY
Salary / Rate: Not Specified
Posted: 2026-09-14 14:00:22
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
Active Public Trust and/or DHS Suitability is preferred.
U.S.
citizenship or U.S.
national status required.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Abili...
....Read more...
Type: Permanent Location: Albany, US-NY
Salary / Rate: Not Specified
Posted: 2026-09-14 14:00:22
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
Active Public Trust and/or DHS Suitability is preferred.
U.S.
citizenship or U.S.
national status required.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Abili...
....Read more...
Type: Permanent Location: Charlotte, US-NC
Salary / Rate: Not Specified
Posted: 2026-09-14 14:00:21
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
Active Public Trust and/or DHS Suitability is preferred.
U.S.
citizenship or U.S.
national status required.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Abili...
....Read more...
Type: Permanent Location: Fargo, US-ND
Salary / Rate: Not Specified
Posted: 2026-09-14 14:00:21
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
Active Public Trust and/or DHS Suitability is preferred.
U.S.
citizenship or U.S.
national status required.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Abili...
....Read more...
Type: Permanent Location: Wilmington, US-NC
Salary / Rate: Not Specified
Posted: 2026-09-14 14:00:20
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
Active Public Trust and/or DHS Suitability is preferred.
U.S.
citizenship or U.S.
national status required.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Abili...
....Read more...
Type: Permanent Location: Minot, US-ND
Salary / Rate: Not Specified
Posted: 2026-09-14 14:00:19
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
Active Public Trust and/or DHS Suitability is preferred.
U.S.
citizenship or U.S.
national status required.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Abili...
....Read more...
Type: Permanent Location: Cherry Hill, US-NJ
Salary / Rate: Not Specified
Posted: 2026-09-14 14:00:19
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
Active Public Trust and/or DHS Suitability is preferred.
U.S.
citizenship or U.S.
national status required.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Abili...
....Read more...
Type: Permanent Location: Las Cruces, US-NM
Salary / Rate: Not Specified
Posted: 2026-09-14 14:00:18
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
Active Public Trust and/or DHS Suitability is preferred.
U.S.
citizenship or U.S.
national status required.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Abili...
....Read more...
Type: Permanent Location: Buffalo, US-NY
Salary / Rate: Not Specified
Posted: 2026-09-14 14:00:17
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
Active Public Trust and/or DHS Suitability is preferred.
U.S.
citizenship or U.S.
national status required.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Abili...
....Read more...
Type: Permanent Location: Newark, US-NJ
Salary / Rate: Not Specified
Posted: 2026-09-14 14:00:17
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
Active Public Trust and/or DHS Suitability is preferred.
U.S.
citizenship or U.S.
national status required.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Abili...
....Read more...
Type: Permanent Location: Lebanon, US-NH
Salary / Rate: Not Specified
Posted: 2026-09-14 14:00:16
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
Active Public Trust and/or DHS Suitability is preferred.
U.S.
citizenship or U.S.
national status required.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Abili...
....Read more...
Type: Permanent Location: Manchester, US-NH
Salary / Rate: Not Specified
Posted: 2026-09-14 14:00:15
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
Active Public Trust and/or DHS Suitability is preferred.
U.S.
citizenship or U.S.
national status required.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Abili...
....Read more...
Type: Permanent Location: Albuquerque, US-NM
Salary / Rate: Not Specified
Posted: 2026-09-14 14:00:15
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
Active Public Trust and/or DHS Suitability is preferred.
U.S.
citizenship or U.S.
national status required.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Abili...
....Read more...
Type: Permanent Location: Las Vegas, US-NV
Salary / Rate: Not Specified
Posted: 2026-09-14 14:00:14
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
Active Public Trust and/or DHS Suitability is preferred.
U.S.
citizenship or U.S.
national status required.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Abili...
....Read more...
Type: Permanent Location: Missoula, US-MT
Salary / Rate: Not Specified
Posted: 2026-09-14 14:00:14
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
Active Public Trust and/or DHS Suitability is preferred.
U.S.
citizenship or U.S.
national status required.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Abili...
....Read more...
Type: Permanent Location: North Platte, US-NE
Salary / Rate: Not Specified
Posted: 2026-09-14 14:00:13
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
Active Public Trust and/or DHS Suitability is preferred.
U.S.
citizenship or U.S.
national status required.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Abili...
....Read more...
Type: Permanent Location: Omaha, US-NE
Salary / Rate: Not Specified
Posted: 2026-09-14 14:00:12
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
Active Public Trust and/or DHS Suitability is preferred.
U.S.
citizenship or U.S.
national status required.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Abili...
....Read more...
Type: Permanent Location: Reno, US-NV
Salary / Rate: Not Specified
Posted: 2026-09-14 14:00:12
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
Active Public Trust and/or DHS Suitability is preferred.
U.S.
citizenship or U.S.
national status required.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Abili...
....Read more...
Type: Permanent Location: Tupelo, US-MS
Salary / Rate: Not Specified
Posted: 2026-09-14 14:00:11
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
Active Public Trust and/or DHS Suitability is preferred.
U.S.
citizenship or U.S.
national status required.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Abili...
....Read more...
Type: Permanent Location: Kansas City, US-MO
Salary / Rate: Not Specified
Posted: 2026-09-14 14:00:10
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
Active Public Trust and/or DHS Suitability is preferred.
U.S.
citizenship or U.S.
national status required.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Abili...
....Read more...
Type: Permanent Location: St. Louis, US-MO
Salary / Rate: Not Specified
Posted: 2026-09-14 14:00:10
