-
Description & Requirements
We are currently recruiting for a Customer Service Rep II, to support our CDC INFO program.
CDC INFO is the national contact center for the Center for Disease Control, providing information to the public, healthcare providers, and public health professionals.
CDC INFO offers Customer Service assistance via phone, email, or chat to provide the most up-to-date, dependable, consistent, and science-based health information on more than 750 health and COVID related topics.
*The position offers a working shift of Monday - Friday, 8:00am - 4:30pm Eastern Time
*This is a temporary position predicted to last approximately 7 months
*Must be flexible and available to work the occasional overtime, weekend or holiday depending on business needs.
*You must work and reside in the continental United States
*You will need to provide your own computer equipment (PC or laptop)
Windows or Mac (no Chromebooks, tablets or notebooks)
- OS for Windows - Windows 10 or Windows 11
- OS for Mac - - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
*See Home Office Requirements below for all remote work requirements and restrictions
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Respond to incoming calls, emails, chats, SMS text, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide requested information or task.
- Maintain up-to-date knowledge of CDC Public responses, procedures, and policies to provide accurate and current responses to inquiries, in a courteous, timely and professional manner
- Track and document all inquiries, appointments, kits and similar, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit Maximus CDC INFO, and the public (inquirers)
- Attend meetings and training as requested and maintain...
....Read more...
Type: Permanent Location: Tallahassee, US-FL
Salary / Rate: Not Specified
Posted: 2026-02-06 01:58:24
-
Description & Requirements
We are currently recruiting for a Customer Service Rep II, to support our CDC INFO program.
CDC INFO is the national contact center for the Center for Disease Control, providing information to the public, healthcare providers, and public health professionals.
CDC INFO offers Customer Service assistance via phone, email, or chat to provide the most up-to-date, dependable, consistent, and science-based health information on more than 750 health and COVID related topics.
*The position offers a working shift of Monday - Friday, 8:00am - 4:30pm Eastern Time
*This is a temporary position predicted to last approximately 7 months
*Must be flexible and available to work the occasional overtime, weekend or holiday depending on business needs.
*You must work and reside in the continental United States
*You will need to provide your own computer equipment (PC or laptop)
Windows or Mac (no Chromebooks, tablets or notebooks)
- OS for Windows - Windows 10 or Windows 11
- OS for Mac - - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
*See Home Office Requirements below for all remote work requirements and restrictions
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Respond to incoming calls, emails, chats, SMS text, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide requested information or task.
- Maintain up-to-date knowledge of CDC Public responses, procedures, and policies to provide accurate and current responses to inquiries, in a courteous, timely and professional manner
- Track and document all inquiries, appointments, kits and similar, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit Maximus CDC INFO, and the public (inquirers)
- Attend meetings and training as requested and maintain...
....Read more...
Type: Permanent Location: Savannah, US-GA
Salary / Rate: Not Specified
Posted: 2026-02-06 01:58:24
-
Description & Requirements
We are currently recruiting for a Customer Service Rep II, to support our CDC INFO program.
CDC INFO is the national contact center for the Center for Disease Control, providing information to the public, healthcare providers, and public health professionals.
CDC INFO offers Customer Service assistance via phone, email, or chat to provide the most up-to-date, dependable, consistent, and science-based health information on more than 750 health and COVID related topics.
*The position offers a working shift of Monday - Friday, 8:00am - 4:30pm Eastern Time
*This is a temporary position predicted to last approximately 7 months
*Must be flexible and available to work the occasional overtime, weekend or holiday depending on business needs.
*You must work and reside in the continental United States
*You will need to provide your own computer equipment (PC or laptop)
Windows or Mac (no Chromebooks, tablets or notebooks)
- OS for Windows - Windows 10 or Windows 11
- OS for Mac - - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
*See Home Office Requirements below for all remote work requirements and restrictions
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Respond to incoming calls, emails, chats, SMS text, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide requested information or task.
- Maintain up-to-date knowledge of CDC Public responses, procedures, and policies to provide accurate and current responses to inquiries, in a courteous, timely and professional manner
- Track and document all inquiries, appointments, kits and similar, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit Maximus CDC INFO, and the public (inquirers)
- Attend meetings and training as requested and maintain...
....Read more...
Type: Permanent Location: Atlanta, US-GA
Salary / Rate: Not Specified
Posted: 2026-02-06 01:58:24
-
Description & Requirements
We are currently recruiting for a Customer Service Rep II, to support our CDC INFO program.
CDC INFO is the national contact center for the Center for Disease Control, providing information to the public, healthcare providers, and public health professionals.
CDC INFO offers Customer Service assistance via phone, email, or chat to provide the most up-to-date, dependable, consistent, and science-based health information on more than 750 health and COVID related topics.
*The position offers a working shift of Monday - Friday, 8:00am - 4:30pm Eastern Time
*This is a temporary position predicted to last approximately 7 months
*Must be flexible and available to work the occasional overtime, weekend or holiday depending on business needs.
*You must work and reside in the continental United States
*You will need to provide your own computer equipment (PC or laptop)
Windows or Mac (no Chromebooks, tablets or notebooks)
- OS for Windows - Windows 10 or Windows 11
- OS for Mac - - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
*See Home Office Requirements below for all remote work requirements and restrictions
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Respond to incoming calls, emails, chats, SMS text, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide requested information or task.
- Maintain up-to-date knowledge of CDC Public responses, procedures, and policies to provide accurate and current responses to inquiries, in a courteous, timely and professional manner
- Track and document all inquiries, appointments, kits and similar, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit Maximus CDC INFO, and the public (inquirers)
- Attend meetings and training as requested and maintain...
....Read more...
Type: Permanent Location: Idaho Falls, US-ID
Salary / Rate: Not Specified
Posted: 2026-02-06 01:58:24
-
Description & Requirements
We are currently recruiting for a Customer Service Rep II, to support our CDC INFO program.
CDC INFO is the national contact center for the Center for Disease Control, providing information to the public, healthcare providers, and public health professionals.
CDC INFO offers Customer Service assistance via phone, email, or chat to provide the most up-to-date, dependable, consistent, and science-based health information on more than 750 health and COVID related topics.
*The position offers a working shift of Monday - Friday, 8:00am - 4:30pm Eastern Time
*This is a temporary position predicted to last approximately 7 months
*Must be flexible and available to work the occasional overtime, weekend or holiday depending on business needs.
*You must work and reside in the continental United States
*You will need to provide your own computer equipment (PC or laptop)
Windows or Mac (no Chromebooks, tablets or notebooks)
- OS for Windows - Windows 10 or Windows 11
- OS for Mac - - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
*See Home Office Requirements below for all remote work requirements and restrictions
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Respond to incoming calls, emails, chats, SMS text, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide requested information or task.
- Maintain up-to-date knowledge of CDC Public responses, procedures, and policies to provide accurate and current responses to inquiries, in a courteous, timely and professional manner
- Track and document all inquiries, appointments, kits and similar, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit Maximus CDC INFO, and the public (inquirers)
- Attend meetings and training as requested and maintain...
....Read more...
Type: Permanent Location: Miami, US-FL
Salary / Rate: Not Specified
Posted: 2026-02-06 01:58:23
-
Description & Requirements
We are currently recruiting for a Customer Service Rep II, to support our CDC INFO program.
CDC INFO is the national contact center for the Center for Disease Control, providing information to the public, healthcare providers, and public health professionals.
CDC INFO offers Customer Service assistance via phone, email, or chat to provide the most up-to-date, dependable, consistent, and science-based health information on more than 750 health and COVID related topics.
*The position offers a working shift of Monday - Friday, 8:00am - 4:30pm Eastern Time
*This is a temporary position predicted to last approximately 7 months
*Must be flexible and available to work the occasional overtime, weekend or holiday depending on business needs.
*You must work and reside in the continental United States
*You will need to provide your own computer equipment (PC or laptop)
Windows or Mac (no Chromebooks, tablets or notebooks)
- OS for Windows - Windows 10 or Windows 11
- OS for Mac - - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
*See Home Office Requirements below for all remote work requirements and restrictions
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Respond to incoming calls, emails, chats, SMS text, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide requested information or task.
- Maintain up-to-date knowledge of CDC Public responses, procedures, and policies to provide accurate and current responses to inquiries, in a courteous, timely and professional manner
- Track and document all inquiries, appointments, kits and similar, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit Maximus CDC INFO, and the public (inquirers)
- Attend meetings and training as requested and maintain...
....Read more...
Type: Permanent Location: Tampa, US-FL
Salary / Rate: Not Specified
Posted: 2026-02-06 01:58:23
-
Description & Requirements
We are currently recruiting for a Customer Service Rep II, to support our CDC INFO program.
CDC INFO is the national contact center for the Center for Disease Control, providing information to the public, healthcare providers, and public health professionals.
CDC INFO offers Customer Service assistance via phone, email, or chat to provide the most up-to-date, dependable, consistent, and science-based health information on more than 750 health and COVID related topics.
*The position offers a working shift of Monday - Friday, 8:00am - 4:30pm Eastern Time
*This is a temporary position predicted to last approximately 7 months
*Must be flexible and available to work the occasional overtime, weekend or holiday depending on business needs.
*You must work and reside in the continental United States
*You will need to provide your own computer equipment (PC or laptop)
Windows or Mac (no Chromebooks, tablets or notebooks)
- OS for Windows - Windows 10 or Windows 11
- OS for Mac - - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
*See Home Office Requirements below for all remote work requirements and restrictions
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Respond to incoming calls, emails, chats, SMS text, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide requested information or task.
- Maintain up-to-date knowledge of CDC Public responses, procedures, and policies to provide accurate and current responses to inquiries, in a courteous, timely and professional manner
- Track and document all inquiries, appointments, kits and similar, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit Maximus CDC INFO, and the public (inquirers)
- Attend meetings and training as requested and maintain...
....Read more...
Type: Permanent Location: Wilmington, US-DE
Salary / Rate: Not Specified
Posted: 2026-02-06 01:58:22
-
Description & Requirements
We are currently recruiting for a Customer Service Rep II, to support our CDC INFO program.
CDC INFO is the national contact center for the Center for Disease Control, providing information to the public, healthcare providers, and public health professionals.
CDC INFO offers Customer Service assistance via phone, email, or chat to provide the most up-to-date, dependable, consistent, and science-based health information on more than 750 health and COVID related topics.
*The position offers a working shift of Monday - Friday, 8:00am - 4:30pm Eastern Time
*This is a temporary position predicted to last approximately 7 months
*Must be flexible and available to work the occasional overtime, weekend or holiday depending on business needs.
*You must work and reside in the continental United States
*You will need to provide your own computer equipment (PC or laptop)
Windows or Mac (no Chromebooks, tablets or notebooks)
- OS for Windows - Windows 10 or Windows 11
- OS for Mac - - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
*See Home Office Requirements below for all remote work requirements and restrictions
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Respond to incoming calls, emails, chats, SMS text, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide requested information or task.
- Maintain up-to-date knowledge of CDC Public responses, procedures, and policies to provide accurate and current responses to inquiries, in a courteous, timely and professional manner
- Track and document all inquiries, appointments, kits and similar, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit Maximus CDC INFO, and the public (inquirers)
- Attend meetings and training as requested and maintain...
....Read more...
Type: Permanent Location: Jacksonville, US-FL
Salary / Rate: Not Specified
Posted: 2026-02-06 01:58:22
-
Description & Requirements
We are currently recruiting for a Customer Service Rep II, to support our CDC INFO program.
CDC INFO is the national contact center for the Center for Disease Control, providing information to the public, healthcare providers, and public health professionals.
CDC INFO offers Customer Service assistance via phone, email, or chat to provide the most up-to-date, dependable, consistent, and science-based health information on more than 750 health and COVID related topics.
*The position offers a working shift of Monday - Friday, 8:00am - 4:30pm Eastern Time
*This is a temporary position predicted to last approximately 7 months
*Must be flexible and available to work the occasional overtime, weekend or holiday depending on business needs.
*You must work and reside in the continental United States
*You will need to provide your own computer equipment (PC or laptop)
Windows or Mac (no Chromebooks, tablets or notebooks)
- OS for Windows - Windows 10 or Windows 11
- OS for Mac - - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
*See Home Office Requirements below for all remote work requirements and restrictions
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Respond to incoming calls, emails, chats, SMS text, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide requested information or task.
- Maintain up-to-date knowledge of CDC Public responses, procedures, and policies to provide accurate and current responses to inquiries, in a courteous, timely and professional manner
- Track and document all inquiries, appointments, kits and similar, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit Maximus CDC INFO, and the public (inquirers)
- Attend meetings and training as requested and maintain...
....Read more...
Type: Permanent Location: Dover, US-DE
Salary / Rate: Not Specified
Posted: 2026-02-06 01:58:22
-
Description & Requirements
We are currently recruiting for a Customer Service Rep II, to support our CDC INFO program.
CDC INFO is the national contact center for the Center for Disease Control, providing information to the public, healthcare providers, and public health professionals.
CDC INFO offers Customer Service assistance via phone, email, or chat to provide the most up-to-date, dependable, consistent, and science-based health information on more than 750 health and COVID related topics.
*The position offers a working shift of Monday - Friday, 8:00am - 4:30pm Eastern Time
*This is a temporary position predicted to last approximately 7 months
*Must be flexible and available to work the occasional overtime, weekend or holiday depending on business needs.
*You must work and reside in the continental United States
*You will need to provide your own computer equipment (PC or laptop)
Windows or Mac (no Chromebooks, tablets or notebooks)
- OS for Windows - Windows 10 or Windows 11
- OS for Mac - - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
*See Home Office Requirements below for all remote work requirements and restrictions
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Respond to incoming calls, emails, chats, SMS text, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide requested information or task.
- Maintain up-to-date knowledge of CDC Public responses, procedures, and policies to provide accurate and current responses to inquiries, in a courteous, timely and professional manner
- Track and document all inquiries, appointments, kits and similar, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit Maximus CDC INFO, and the public (inquirers)
- Attend meetings and training as requested and maintain...
....Read more...
Type: Permanent Location: Denver, US-CO
Salary / Rate: Not Specified
Posted: 2026-02-06 01:58:21
-
Description & Requirements
We are currently recruiting for a Customer Service Rep II, to support our CDC INFO program.
CDC INFO is the national contact center for the Center for Disease Control, providing information to the public, healthcare providers, and public health professionals.
CDC INFO offers Customer Service assistance via phone, email, or chat to provide the most up-to-date, dependable, consistent, and science-based health information on more than 750 health and COVID related topics.
*The position offers a working shift of Monday - Friday, 8:00am - 4:30pm Eastern Time
*This is a temporary position predicted to last approximately 7 months
*Must be flexible and available to work the occasional overtime, weekend or holiday depending on business needs.
*You must work and reside in the continental United States
*You will need to provide your own computer equipment (PC or laptop)
Windows or Mac (no Chromebooks, tablets or notebooks)
- OS for Windows - Windows 10 or Windows 11
- OS for Mac - - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
*See Home Office Requirements below for all remote work requirements and restrictions
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Respond to incoming calls, emails, chats, SMS text, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide requested information or task.
- Maintain up-to-date knowledge of CDC Public responses, procedures, and policies to provide accurate and current responses to inquiries, in a courteous, timely and professional manner
- Track and document all inquiries, appointments, kits and similar, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit Maximus CDC INFO, and the public (inquirers)
- Attend meetings and training as requested and maintain...
....Read more...
Type: Permanent Location: Sacramento, US-CA
Salary / Rate: Not Specified
Posted: 2026-02-06 01:58:21
-
Description & Requirements
We are currently recruiting for a Customer Service Rep II, to support our CDC INFO program.
CDC INFO is the national contact center for the Center for Disease Control, providing information to the public, healthcare providers, and public health professionals.
CDC INFO offers Customer Service assistance via phone, email, or chat to provide the most up-to-date, dependable, consistent, and science-based health information on more than 750 health and COVID related topics.
*The position offers a working shift of Monday - Friday, 8:00am - 4:30pm Eastern Time
*This is a temporary position predicted to last approximately 7 months
*Must be flexible and available to work the occasional overtime, weekend or holiday depending on business needs.
*You must work and reside in the continental United States
*You will need to provide your own computer equipment (PC or laptop)
Windows or Mac (no Chromebooks, tablets or notebooks)
- OS for Windows - Windows 10 or Windows 11
- OS for Mac - - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
*See Home Office Requirements below for all remote work requirements and restrictions
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Respond to incoming calls, emails, chats, SMS text, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide requested information or task.
- Maintain up-to-date knowledge of CDC Public responses, procedures, and policies to provide accurate and current responses to inquiries, in a courteous, timely and professional manner
- Track and document all inquiries, appointments, kits and similar, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit Maximus CDC INFO, and the public (inquirers)
- Attend meetings and training as requested and maintain...
....Read more...
Type: Permanent Location: Colorado Springs, US-CO
Salary / Rate: Not Specified
Posted: 2026-02-06 01:58:21
-
Description & Requirements
We are currently recruiting for a Customer Service Rep II, to support our CDC INFO program.
CDC INFO is the national contact center for the Center for Disease Control, providing information to the public, healthcare providers, and public health professionals.
CDC INFO offers Customer Service assistance via phone, email, or chat to provide the most up-to-date, dependable, consistent, and science-based health information on more than 750 health and COVID related topics.
*The position offers a working shift of Monday - Friday, 8:00am - 4:30pm Eastern Time
*This is a temporary position predicted to last approximately 7 months
*Must be flexible and available to work the occasional overtime, weekend or holiday depending on business needs.
*You must work and reside in the continental United States
*You will need to provide your own computer equipment (PC or laptop)
Windows or Mac (no Chromebooks, tablets or notebooks)
- OS for Windows - Windows 10 or Windows 11
- OS for Mac - - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
*See Home Office Requirements below for all remote work requirements and restrictions
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Respond to incoming calls, emails, chats, SMS text, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide requested information or task.
- Maintain up-to-date knowledge of CDC Public responses, procedures, and policies to provide accurate and current responses to inquiries, in a courteous, timely and professional manner
- Track and document all inquiries, appointments, kits and similar, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit Maximus CDC INFO, and the public (inquirers)
- Attend meetings and training as requested and maintain...
....Read more...
Type: Permanent Location: Hartford, US-CT
Salary / Rate: Not Specified
Posted: 2026-02-06 01:58:20
-
Description & Requirements
We are currently recruiting for a Customer Service Rep II, to support our CDC INFO program.
CDC INFO is the national contact center for the Center for Disease Control, providing information to the public, healthcare providers, and public health professionals.
CDC INFO offers Customer Service assistance via phone, email, or chat to provide the most up-to-date, dependable, consistent, and science-based health information on more than 750 health and COVID related topics.
*The position offers a working shift of Monday - Friday, 8:00am - 4:30pm Eastern Time
*This is a temporary position predicted to last approximately 7 months
*Must be flexible and available to work the occasional overtime, weekend or holiday depending on business needs.
*You must work and reside in the continental United States
*You will need to provide your own computer equipment (PC or laptop)
Windows or Mac (no Chromebooks, tablets or notebooks)
- OS for Windows - Windows 10 or Windows 11
- OS for Mac - - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
*See Home Office Requirements below for all remote work requirements and restrictions
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Respond to incoming calls, emails, chats, SMS text, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide requested information or task.
- Maintain up-to-date knowledge of CDC Public responses, procedures, and policies to provide accurate and current responses to inquiries, in a courteous, timely and professional manner
- Track and document all inquiries, appointments, kits and similar, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit Maximus CDC INFO, and the public (inquirers)
- Attend meetings and training as requested and maintain...
....Read more...
Type: Permanent Location: San Francisco, US-CA
Salary / Rate: Not Specified
Posted: 2026-02-06 01:58:20
-
Description & Requirements
We are currently recruiting for a Customer Service Rep II, to support our CDC INFO program.
CDC INFO is the national contact center for the Center for Disease Control, providing information to the public, healthcare providers, and public health professionals.
CDC INFO offers Customer Service assistance via phone, email, or chat to provide the most up-to-date, dependable, consistent, and science-based health information on more than 750 health and COVID related topics.
*The position offers a working shift of Monday - Friday, 8:00am - 4:30pm Eastern Time
*This is a temporary position predicted to last approximately 7 months
*Must be flexible and available to work the occasional overtime, weekend or holiday depending on business needs.
*You must work and reside in the continental United States
*You will need to provide your own computer equipment (PC or laptop)
Windows or Mac (no Chromebooks, tablets or notebooks)
- OS for Windows - Windows 10 or Windows 11
- OS for Mac - - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
*See Home Office Requirements below for all remote work requirements and restrictions
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Respond to incoming calls, emails, chats, SMS text, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide requested information or task.
- Maintain up-to-date knowledge of CDC Public responses, procedures, and policies to provide accurate and current responses to inquiries, in a courteous, timely and professional manner
- Track and document all inquiries, appointments, kits and similar, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit Maximus CDC INFO, and the public (inquirers)
- Attend meetings and training as requested and maintain...
....Read more...
Type: Permanent Location: Bridgeport, US-CT
Salary / Rate: Not Specified
Posted: 2026-02-06 01:58:20
-
Description & Requirements
We are currently recruiting for a Customer Service Rep II, to support our CDC INFO program.
CDC INFO is the national contact center for the Center for Disease Control, providing information to the public, healthcare providers, and public health professionals.
CDC INFO offers Customer Service assistance via phone, email, or chat to provide the most up-to-date, dependable, consistent, and science-based health information on more than 750 health and COVID related topics.
*The position offers a working shift of Monday - Friday, 8:00am - 4:30pm Eastern Time
*This is a temporary position predicted to last approximately 7 months
*Must be flexible and available to work the occasional overtime, weekend or holiday depending on business needs.
*You must work and reside in the continental United States
*You will need to provide your own computer equipment (PC or laptop)
Windows or Mac (no Chromebooks, tablets or notebooks)
- OS for Windows - Windows 10 or Windows 11
- OS for Mac - - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
*See Home Office Requirements below for all remote work requirements and restrictions
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Respond to incoming calls, emails, chats, SMS text, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide requested information or task.
- Maintain up-to-date knowledge of CDC Public responses, procedures, and policies to provide accurate and current responses to inquiries, in a courteous, timely and professional manner
- Track and document all inquiries, appointments, kits and similar, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit Maximus CDC INFO, and the public (inquirers)
- Attend meetings and training as requested and maintain...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: Not Specified
Posted: 2026-02-06 01:58:19
-
Description & Requirements
We are currently recruiting for a Customer Service Rep II, to support our CDC INFO program.
CDC INFO is the national contact center for the Center for Disease Control, providing information to the public, healthcare providers, and public health professionals.
CDC INFO offers Customer Service assistance via phone, email, or chat to provide the most up-to-date, dependable, consistent, and science-based health information on more than 750 health and COVID related topics.
*The position offers a working shift of Monday - Friday, 8:00am - 4:30pm Eastern Time
*This is a temporary position predicted to last approximately 7 months
*Must be flexible and available to work the occasional overtime, weekend or holiday depending on business needs.
*You must work and reside in the continental United States
*You will need to provide your own computer equipment (PC or laptop)
Windows or Mac (no Chromebooks, tablets or notebooks)
- OS for Windows - Windows 10 or Windows 11
- OS for Mac - - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
*See Home Office Requirements below for all remote work requirements and restrictions
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Respond to incoming calls, emails, chats, SMS text, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide requested information or task.
- Maintain up-to-date knowledge of CDC Public responses, procedures, and policies to provide accurate and current responses to inquiries, in a courteous, timely and professional manner
- Track and document all inquiries, appointments, kits and similar, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit Maximus CDC INFO, and the public (inquirers)
- Attend meetings and training as requested and maintain...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2026-02-06 01:58:19
-
Description & Requirements
We are currently recruiting for a Customer Service Rep II, to support our CDC INFO program.
CDC INFO is the national contact center for the Center for Disease Control, providing information to the public, healthcare providers, and public health professionals.
CDC INFO offers Customer Service assistance via phone, email, or chat to provide the most up-to-date, dependable, consistent, and science-based health information on more than 750 health and COVID related topics.
*The position offers a working shift of Monday - Friday, 8:00am - 4:30pm Eastern Time
*This is a temporary position predicted to last approximately 7 months
*Must be flexible and available to work the occasional overtime, weekend or holiday depending on business needs.
*You must work and reside in the continental United States
*You will need to provide your own computer equipment (PC or laptop)
Windows or Mac (no Chromebooks, tablets or notebooks)
- OS for Windows - Windows 10 or Windows 11
- OS for Mac - - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
*See Home Office Requirements below for all remote work requirements and restrictions
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Respond to incoming calls, emails, chats, SMS text, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide requested information or task.
- Maintain up-to-date knowledge of CDC Public responses, procedures, and policies to provide accurate and current responses to inquiries, in a courteous, timely and professional manner
- Track and document all inquiries, appointments, kits and similar, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit Maximus CDC INFO, and the public (inquirers)
- Attend meetings and training as requested and maintain...
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: Not Specified
Posted: 2026-02-06 01:58:19
-
Description & Requirements
We are currently recruiting for a Customer Service Rep II, to support our CDC INFO program.
CDC INFO is the national contact center for the Center for Disease Control, providing information to the public, healthcare providers, and public health professionals.
CDC INFO offers Customer Service assistance via phone, email, or chat to provide the most up-to-date, dependable, consistent, and science-based health information on more than 750 health and COVID related topics.
*The position offers a working shift of Monday - Friday, 8:00am - 4:30pm Eastern Time
*This is a temporary position predicted to last approximately 7 months
*Must be flexible and available to work the occasional overtime, weekend or holiday depending on business needs.
*You must work and reside in the continental United States
*You will need to provide your own computer equipment (PC or laptop)
Windows or Mac (no Chromebooks, tablets or notebooks)
- OS for Windows - Windows 10 or Windows 11
- OS for Mac - - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
*See Home Office Requirements below for all remote work requirements and restrictions
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Respond to incoming calls, emails, chats, SMS text, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide requested information or task.
- Maintain up-to-date knowledge of CDC Public responses, procedures, and policies to provide accurate and current responses to inquiries, in a courteous, timely and professional manner
- Track and document all inquiries, appointments, kits and similar, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit Maximus CDC INFO, and the public (inquirers)
- Attend meetings and training as requested and maintain...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: Not Specified
Posted: 2026-02-06 01:58:18
-
Description & Requirements
We are currently recruiting for a Customer Service Rep II, to support our CDC INFO program.
CDC INFO is the national contact center for the Center for Disease Control, providing information to the public, healthcare providers, and public health professionals.
CDC INFO offers Customer Service assistance via phone, email, or chat to provide the most up-to-date, dependable, consistent, and science-based health information on more than 750 health and COVID related topics.
*The position offers a working shift of Monday - Friday, 8:00am - 4:30pm Eastern Time
*This is a temporary position predicted to last approximately 7 months
*Must be flexible and available to work the occasional overtime, weekend or holiday depending on business needs.
*You must work and reside in the continental United States
*You will need to provide your own computer equipment (PC or laptop)
Windows or Mac (no Chromebooks, tablets or notebooks)
- OS for Windows - Windows 10 or Windows 11
- OS for Mac - - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
*See Home Office Requirements below for all remote work requirements and restrictions
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Respond to incoming calls, emails, chats, SMS text, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide requested information or task.
- Maintain up-to-date knowledge of CDC Public responses, procedures, and policies to provide accurate and current responses to inquiries, in a courteous, timely and professional manner
- Track and document all inquiries, appointments, kits and similar, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit Maximus CDC INFO, and the public (inquirers)
- Attend meetings and training as requested and maintain...
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: Not Specified
Posted: 2026-02-06 01:58:18
-
Description & Requirements
We are currently recruiting for a Customer Service Rep II, to support our CDC INFO program.
CDC INFO is the national contact center for the Center for Disease Control, providing information to the public, healthcare providers, and public health professionals.
CDC INFO offers Customer Service assistance via phone, email, or chat to provide the most up-to-date, dependable, consistent, and science-based health information on more than 750 health and COVID related topics.
*The position offers a working shift of Monday - Friday, 8:00am - 4:30pm Eastern Time
*This is a temporary position predicted to last approximately 7 months
*Must be flexible and available to work the occasional overtime, weekend or holiday depending on business needs.
*You must work and reside in the continental United States
*You will need to provide your own computer equipment (PC or laptop)
Windows or Mac (no Chromebooks, tablets or notebooks)
- OS for Windows - Windows 10 or Windows 11
- OS for Mac - - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
*See Home Office Requirements below for all remote work requirements and restrictions
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Respond to incoming calls, emails, chats, SMS text, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide requested information or task.
- Maintain up-to-date knowledge of CDC Public responses, procedures, and policies to provide accurate and current responses to inquiries, in a courteous, timely and professional manner
- Track and document all inquiries, appointments, kits and similar, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit Maximus CDC INFO, and the public (inquirers)
- Attend meetings and training as requested and maintain...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: Not Specified
Posted: 2026-02-06 01:58:18
-
Description & Requirements
We are currently recruiting for a Customer Service Rep II, to support our CDC INFO program.
CDC INFO is the national contact center for the Center for Disease Control, providing information to the public, healthcare providers, and public health professionals.
CDC INFO offers Customer Service assistance via phone, email, or chat to provide the most up-to-date, dependable, consistent, and science-based health information on more than 750 health and COVID related topics.
*The position offers a working shift of Monday - Friday, 8:00am - 4:30pm Eastern Time
*This is a temporary position predicted to last approximately 7 months
*Must be flexible and available to work the occasional overtime, weekend or holiday depending on business needs.
*You must work and reside in the continental United States
*You will need to provide your own computer equipment (PC or laptop)
Windows or Mac (no Chromebooks, tablets or notebooks)
- OS for Windows - Windows 10 or Windows 11
- OS for Mac - - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
*See Home Office Requirements below for all remote work requirements and restrictions
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Respond to incoming calls, emails, chats, SMS text, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide requested information or task.
- Maintain up-to-date knowledge of CDC Public responses, procedures, and policies to provide accurate and current responses to inquiries, in a courteous, timely and professional manner
- Track and document all inquiries, appointments, kits and similar, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit Maximus CDC INFO, and the public (inquirers)
- Attend meetings and training as requested and maintain...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: Not Specified
Posted: 2026-02-06 01:58:17
-
Create an outstanding customer experience through exceptional service.
Establish and maintain a safe and clean environment that encourages our customers to return.
Embrace the Customer 1st strategy and encourage team members to deliver excellent customer service.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.Based in the Midwest, Ruler Foods merged with The Kroger Company in 1999.
Today, we're proudly serving Ruler customers in 48 stores throughout Indiana, Illinois, Missouri, Tennessee, Kentucky and Ohio.
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Ruler family!
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more.
We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page ! Minimum Position Qualifications:
* Knowledge of basic math
* Ability to fully complete the cashier training program
* Ability to memorize produce items and sale items
* Effective communication and reading skills
* Must be 18 years old
Desired Previous Job Experience:
* Customer service experience
* Retail experience
Essential Job Functions:
• As a Grocery Clerk/Cashier you will process customer transactions through t...
....Read more...
Type: Permanent Location: Robinson, US-IL
Salary / Rate: 16.25
Posted: 2026-02-06 01:58:17
-
Description & Requirements
Maximus is seeking an accomplished Red Hat Enterprise Linux Administrator to provide expertise in managing and optimizing assets for our federal client's critical operations.
As a Red Hat Enterprise Linux Admin, you will be responsible for managing and maintaining the RHEL infrastructure.
Your role will involve overseeing system administration, configuration, troubleshooting, and ensuring the stability, security, and performance of the RHEL environment.
This position is an onsite role, 5 days a week and requires a secret clearance.
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS135, T3, Band 6
Job-Specific Essential Duties and Responsibilities:
- Manage and support RHEL-based server infrastructure, encompassing installation, configuration, and patch management.
- Perform system administration tasks for RHEL 7.x/8.x, including setup, configuration, and ongoing maintenance.
- Monitor and analyze system performance to identify and resolve bottlenecks, implementing strategies to enhance efficiency and reliability.
- Execute system backup and recovery operations to ensure data protection and high availability.
- Assess and recommend hardware and software solutions to address business needs and improve the RHEL server environment.
- Develop and maintain comprehensive documentation for system configurations, processes, and troubleshooting procedures.
- Conduct vulnerability assessments using tools like Tenable, HP WebInspect, and similar platforms.
- Investigate security incidents, assess risks, and design mitigation strategies, implementing proactive and reactive measures to enhance security.
Job-Specific Minimum Requirements:
- Active Secret clearance is required.
- Due to agency and contract requirements, candidates must be U.S.
citizens with no dual citizenship.
- Candidates must reside within a commutable distance to job location in Colorado Springs, CO.
- Participation in a rotational on-call schedule for emergency page-outs is required.
- 7+ years of experience working as a system admin on Linux or Red Hat systems is required; related experience is acceptable.
- Additional tasks to be assigned as needed.
Preferred Skills and Qualifications:
- Certifications such as Red Hat Certified System Administrator (RHCSA) or Red Hat Certified Engineer (RHCE) are preferred.
- Hands-on experience with OpenShift.
#techjobs #clearance #veteransPage #APPCASTDTO
Minimum Requirements
TCS135, T3, Band 6
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and ...
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Type: Permanent Location: Colorado Springs, US-CO
Salary / Rate: 100000
Posted: 2026-02-06 01:58:16
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Description & Requirements
We are currently recruiting for a Customer Service Rep II, to support our CDC INFO program.
CDC INFO is the national contact center for the Center for Disease Control, providing information to the public, healthcare providers, and public health professionals.
CDC INFO offers Customer Service assistance via phone, email, or chat to provide the most up-to-date, dependable, consistent, and science-based health information on more than 750 health and COVID related topics.
*The position offers a working shift of Monday - Friday, 8:00am - 4:30pm Eastern Time
*This is a temporary position predicted to last approximately 7 months
*Must be flexible and available to work the occasional overtime, weekend or holiday depending on business needs.
*You must work and reside in the continental United States
*You will need to provide your own computer equipment (PC or laptop)
Windows or Mac (no Chromebooks, tablets or notebooks)
- OS for Windows - Windows 10 or Windows 11
- OS for Mac - - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
*See Home Office Requirements below for all remote work requirements and restrictions
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Respond to incoming calls, emails, chats, SMS text, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide requested information or task.
- Maintain up-to-date knowledge of CDC Public responses, procedures, and policies to provide accurate and current responses to inquiries, in a courteous, timely and professional manner
- Track and document all inquiries, appointments, kits and similar, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit Maximus CDC INFO, and the public (inquirers)
- Attend meetings and training as requested and maintain...
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Type: Permanent Location: Montgomery, US-AL
Salary / Rate: Not Specified
Posted: 2026-02-06 01:58:16
