-
Description & Requirements
We are currently recruiting for a Bilingual Spanish / English Customer Service Rep II, to support our CDC INFO program.
CDC INFO is the national contact center for the Center for Disease Control, providing information to the public, healthcare providers, and public health professionals.
CDC INFO offers Customer Service assistance via phone, email, or chat to provide the most up-to-date, dependable, consistent, and science-based health information on more than 750 health and COVID related topics.
*The position offers a working shift of Monday - Friday, 11:00 AM - 8:00 PM Eastern Time
*This is a temporary position predicted to last approximately 7 months
*Must be flexible and available to work the occasional overtime, weekend or holiday depending on business needs.
*You must work and reside in the continental United States
*You will need to provide your own computer equipment (PC or laptop)
Windows or Mac (no Chromebooks, tablets or notebooks)
- OS for Windows - Windows 10 or Windows 11
- OS for Mac - - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
*See Home Office Requirements below, for all Work from Home requirements
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Customer service is the primary function
- Respond to incoming calls, emails, chats, SMS text, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide requested information or task.
- Maintain up-to-date knowledge of CDC Public responses, procedures, and policies to provide accurate and current responses to inquiries, in a courteous, timely and professional manner
- Track and document all inquiries, appointments, kits and similar, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit Maximus CDC INFO, and the public (inquirers)
- Attend meetings and training as reque...
....Read more...
Type: Permanent Location: Portland, US-OR
Salary / Rate: Not Specified
Posted: 2026-02-06 01:59:28
-
Description & Requirements
We are currently recruiting for a Bilingual Spanish / English Customer Service Rep II, to support our CDC INFO program.
CDC INFO is the national contact center for the Center for Disease Control, providing information to the public, healthcare providers, and public health professionals.
CDC INFO offers Customer Service assistance via phone, email, or chat to provide the most up-to-date, dependable, consistent, and science-based health information on more than 750 health and COVID related topics.
*The position offers a working shift of Monday - Friday, 11:00 AM - 8:00 PM Eastern Time
*This is a temporary position predicted to last approximately 7 months
*Must be flexible and available to work the occasional overtime, weekend or holiday depending on business needs.
*You must work and reside in the continental United States
*You will need to provide your own computer equipment (PC or laptop)
Windows or Mac (no Chromebooks, tablets or notebooks)
- OS for Windows - Windows 10 or Windows 11
- OS for Mac - - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
*See Home Office Requirements below, for all Work from Home requirements
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Customer service is the primary function
- Respond to incoming calls, emails, chats, SMS text, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide requested information or task.
- Maintain up-to-date knowledge of CDC Public responses, procedures, and policies to provide accurate and current responses to inquiries, in a courteous, timely and professional manner
- Track and document all inquiries, appointments, kits and similar, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit Maximus CDC INFO, and the public (inquirers)
- Attend meetings and training as reque...
....Read more...
Type: Permanent Location: Oklahoma City, US-OK
Salary / Rate: Not Specified
Posted: 2026-02-06 01:59:27
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Create an outstanding customer experience through exceptional service.
Establish and maintain a safe and clean environment that encourages our customers to return.
Embrace the Customer 1st strategy and encourage team members to deliver excellent customer service.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.Based in the Midwest, Ruler Foods merged with The Kroger Company in 1999.
Today, we're proudly serving Ruler customers in 48 stores throughout Indiana, Illinois, Missouri, Tennessee, Kentucky and Ohio.
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Ruler family!
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more.
We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page ! Minimum Position Qualifications:
* Knowledge of basic math
* Ability to fully complete the cashier training program
* Ability to memorize produce items and sale items
* Effective communication and reading skills
* Must be 18 years old
Desired Previous Job Experience:
* Customer service experience
* Retail experience
Essential Job Functions:
• As a Grocery Clerk/Cashier you will process customer transactions through t...
....Read more...
Type: Permanent Location: Salem, US-IN
Salary / Rate: Not Specified
Posted: 2026-02-06 01:59:27
-
Description & Requirements
We are currently recruiting for a Bilingual Spanish / English Customer Service Rep II, to support our CDC INFO program.
CDC INFO is the national contact center for the Center for Disease Control, providing information to the public, healthcare providers, and public health professionals.
CDC INFO offers Customer Service assistance via phone, email, or chat to provide the most up-to-date, dependable, consistent, and science-based health information on more than 750 health and COVID related topics.
*The position offers a working shift of Monday - Friday, 11:00 AM - 8:00 PM Eastern Time
*This is a temporary position predicted to last approximately 7 months
*Must be flexible and available to work the occasional overtime, weekend or holiday depending on business needs.
*You must work and reside in the continental United States
*You will need to provide your own computer equipment (PC or laptop)
Windows or Mac (no Chromebooks, tablets or notebooks)
- OS for Windows - Windows 10 or Windows 11
- OS for Mac - - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
*See Home Office Requirements below, for all Work from Home requirements
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Customer service is the primary function
- Respond to incoming calls, emails, chats, SMS text, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide requested information or task.
- Maintain up-to-date knowledge of CDC Public responses, procedures, and policies to provide accurate and current responses to inquiries, in a courteous, timely and professional manner
- Track and document all inquiries, appointments, kits and similar, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit Maximus CDC INFO, and the public (inquirers)
- Attend meetings and training as reque...
....Read more...
Type: Permanent Location: Cleveland, US-OH
Salary / Rate: Not Specified
Posted: 2026-02-06 01:59:26
-
Description & Requirements
We are currently recruiting for a Bilingual Spanish / English Customer Service Rep II, to support our CDC INFO program.
CDC INFO is the national contact center for the Center for Disease Control, providing information to the public, healthcare providers, and public health professionals.
CDC INFO offers Customer Service assistance via phone, email, or chat to provide the most up-to-date, dependable, consistent, and science-based health information on more than 750 health and COVID related topics.
*The position offers a working shift of Monday - Friday, 11:00 AM - 8:00 PM Eastern Time
*This is a temporary position predicted to last approximately 7 months
*Must be flexible and available to work the occasional overtime, weekend or holiday depending on business needs.
*You must work and reside in the continental United States
*You will need to provide your own computer equipment (PC or laptop)
Windows or Mac (no Chromebooks, tablets or notebooks)
- OS for Windows - Windows 10 or Windows 11
- OS for Mac - - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
*See Home Office Requirements below, for all Work from Home requirements
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Customer service is the primary function
- Respond to incoming calls, emails, chats, SMS text, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide requested information or task.
- Maintain up-to-date knowledge of CDC Public responses, procedures, and policies to provide accurate and current responses to inquiries, in a courteous, timely and professional manner
- Track and document all inquiries, appointments, kits and similar, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit Maximus CDC INFO, and the public (inquirers)
- Attend meetings and training as reque...
....Read more...
Type: Permanent Location: Fargo, US-ND
Salary / Rate: Not Specified
Posted: 2026-02-06 01:59:26
-
Description & Requirements
We are currently recruiting for a Bilingual Spanish / English Customer Service Rep II, to support our CDC INFO program.
CDC INFO is the national contact center for the Center for Disease Control, providing information to the public, healthcare providers, and public health professionals.
CDC INFO offers Customer Service assistance via phone, email, or chat to provide the most up-to-date, dependable, consistent, and science-based health information on more than 750 health and COVID related topics.
*The position offers a working shift of Monday - Friday, 11:00 AM - 8:00 PM Eastern Time
*This is a temporary position predicted to last approximately 7 months
*Must be flexible and available to work the occasional overtime, weekend or holiday depending on business needs.
*You must work and reside in the continental United States
*You will need to provide your own computer equipment (PC or laptop)
Windows or Mac (no Chromebooks, tablets or notebooks)
- OS for Windows - Windows 10 or Windows 11
- OS for Mac - - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
*See Home Office Requirements below, for all Work from Home requirements
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Customer service is the primary function
- Respond to incoming calls, emails, chats, SMS text, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide requested information or task.
- Maintain up-to-date knowledge of CDC Public responses, procedures, and policies to provide accurate and current responses to inquiries, in a courteous, timely and professional manner
- Track and document all inquiries, appointments, kits and similar, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit Maximus CDC INFO, and the public (inquirers)
- Attend meetings and training as reque...
....Read more...
Type: Permanent Location: Wilmington, US-NC
Salary / Rate: Not Specified
Posted: 2026-02-06 01:59:26
-
Description & Requirements
We are currently recruiting for a Bilingual Spanish / English Customer Service Rep II, to support our CDC INFO program.
CDC INFO is the national contact center for the Center for Disease Control, providing information to the public, healthcare providers, and public health professionals.
CDC INFO offers Customer Service assistance via phone, email, or chat to provide the most up-to-date, dependable, consistent, and science-based health information on more than 750 health and COVID related topics.
*The position offers a working shift of Monday - Friday, 11:00 AM - 8:00 PM Eastern Time
*This is a temporary position predicted to last approximately 7 months
*Must be flexible and available to work the occasional overtime, weekend or holiday depending on business needs.
*You must work and reside in the continental United States
*You will need to provide your own computer equipment (PC or laptop)
Windows or Mac (no Chromebooks, tablets or notebooks)
- OS for Windows - Windows 10 or Windows 11
- OS for Mac - - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
*See Home Office Requirements below, for all Work from Home requirements
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Customer service is the primary function
- Respond to incoming calls, emails, chats, SMS text, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide requested information or task.
- Maintain up-to-date knowledge of CDC Public responses, procedures, and policies to provide accurate and current responses to inquiries, in a courteous, timely and professional manner
- Track and document all inquiries, appointments, kits and similar, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit Maximus CDC INFO, and the public (inquirers)
- Attend meetings and training as reque...
....Read more...
Type: Permanent Location: Cincinnati, US-OH
Salary / Rate: Not Specified
Posted: 2026-02-06 01:59:25
-
Description & Requirements
We are currently recruiting for a Bilingual Spanish / English Customer Service Rep II, to support our CDC INFO program.
CDC INFO is the national contact center for the Center for Disease Control, providing information to the public, healthcare providers, and public health professionals.
CDC INFO offers Customer Service assistance via phone, email, or chat to provide the most up-to-date, dependable, consistent, and science-based health information on more than 750 health and COVID related topics.
*The position offers a working shift of Monday - Friday, 11:00 AM - 8:00 PM Eastern Time
*This is a temporary position predicted to last approximately 7 months
*Must be flexible and available to work the occasional overtime, weekend or holiday depending on business needs.
*You must work and reside in the continental United States
*You will need to provide your own computer equipment (PC or laptop)
Windows or Mac (no Chromebooks, tablets or notebooks)
- OS for Windows - Windows 10 or Windows 11
- OS for Mac - - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
*See Home Office Requirements below, for all Work from Home requirements
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Customer service is the primary function
- Respond to incoming calls, emails, chats, SMS text, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide requested information or task.
- Maintain up-to-date knowledge of CDC Public responses, procedures, and policies to provide accurate and current responses to inquiries, in a courteous, timely and professional manner
- Track and document all inquiries, appointments, kits and similar, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit Maximus CDC INFO, and the public (inquirers)
- Attend meetings and training as reque...
....Read more...
Type: Permanent Location: Minot, US-ND
Salary / Rate: Not Specified
Posted: 2026-02-06 01:59:25
-
Description & Requirements
We are currently recruiting for a Bilingual Spanish / English Customer Service Rep II, to support our CDC INFO program.
CDC INFO is the national contact center for the Center for Disease Control, providing information to the public, healthcare providers, and public health professionals.
CDC INFO offers Customer Service assistance via phone, email, or chat to provide the most up-to-date, dependable, consistent, and science-based health information on more than 750 health and COVID related topics.
*The position offers a working shift of Monday - Friday, 11:00 AM - 8:00 PM Eastern Time
*This is a temporary position predicted to last approximately 7 months
*Must be flexible and available to work the occasional overtime, weekend or holiday depending on business needs.
*You must work and reside in the continental United States
*You will need to provide your own computer equipment (PC or laptop)
Windows or Mac (no Chromebooks, tablets or notebooks)
- OS for Windows - Windows 10 or Windows 11
- OS for Mac - - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
*See Home Office Requirements below, for all Work from Home requirements
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Customer service is the primary function
- Respond to incoming calls, emails, chats, SMS text, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide requested information or task.
- Maintain up-to-date knowledge of CDC Public responses, procedures, and policies to provide accurate and current responses to inquiries, in a courteous, timely and professional manner
- Track and document all inquiries, appointments, kits and similar, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit Maximus CDC INFO, and the public (inquirers)
- Attend meetings and training as reque...
....Read more...
Type: Permanent Location: Columbus, US-OH
Salary / Rate: Not Specified
Posted: 2026-02-06 01:59:25
-
Description & Requirements
We are currently recruiting for a Bilingual Spanish / English Customer Service Rep II, to support our CDC INFO program.
CDC INFO is the national contact center for the Center for Disease Control, providing information to the public, healthcare providers, and public health professionals.
CDC INFO offers Customer Service assistance via phone, email, or chat to provide the most up-to-date, dependable, consistent, and science-based health information on more than 750 health and COVID related topics.
*The position offers a working shift of Monday - Friday, 11:00 AM - 8:00 PM Eastern Time
*This is a temporary position predicted to last approximately 7 months
*Must be flexible and available to work the occasional overtime, weekend or holiday depending on business needs.
*You must work and reside in the continental United States
*You will need to provide your own computer equipment (PC or laptop)
Windows or Mac (no Chromebooks, tablets or notebooks)
- OS for Windows - Windows 10 or Windows 11
- OS for Mac - - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
*See Home Office Requirements below, for all Work from Home requirements
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Customer service is the primary function
- Respond to incoming calls, emails, chats, SMS text, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide requested information or task.
- Maintain up-to-date knowledge of CDC Public responses, procedures, and policies to provide accurate and current responses to inquiries, in a courteous, timely and professional manner
- Track and document all inquiries, appointments, kits and similar, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit Maximus CDC INFO, and the public (inquirers)
- Attend meetings and training as reque...
....Read more...
Type: Permanent Location: Albany, US-NY
Salary / Rate: Not Specified
Posted: 2026-02-06 01:59:24
-
Description & Requirements
We are currently recruiting for a Bilingual Spanish / English Customer Service Rep II, to support our CDC INFO program.
CDC INFO is the national contact center for the Center for Disease Control, providing information to the public, healthcare providers, and public health professionals.
CDC INFO offers Customer Service assistance via phone, email, or chat to provide the most up-to-date, dependable, consistent, and science-based health information on more than 750 health and COVID related topics.
*The position offers a working shift of Monday - Friday, 11:00 AM - 8:00 PM Eastern Time
*This is a temporary position predicted to last approximately 7 months
*Must be flexible and available to work the occasional overtime, weekend or holiday depending on business needs.
*You must work and reside in the continental United States
*You will need to provide your own computer equipment (PC or laptop)
Windows or Mac (no Chromebooks, tablets or notebooks)
- OS for Windows - Windows 10 or Windows 11
- OS for Mac - - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
*See Home Office Requirements below, for all Work from Home requirements
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Customer service is the primary function
- Respond to incoming calls, emails, chats, SMS text, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide requested information or task.
- Maintain up-to-date knowledge of CDC Public responses, procedures, and policies to provide accurate and current responses to inquiries, in a courteous, timely and professional manner
- Track and document all inquiries, appointments, kits and similar, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit Maximus CDC INFO, and the public (inquirers)
- Attend meetings and training as reque...
....Read more...
Type: Permanent Location: Charlotte, US-NC
Salary / Rate: Not Specified
Posted: 2026-02-06 01:59:24
-
Description & Requirements
We are currently recruiting for a Bilingual Spanish / English Customer Service Rep II, to support our CDC INFO program.
CDC INFO is the national contact center for the Center for Disease Control, providing information to the public, healthcare providers, and public health professionals.
CDC INFO offers Customer Service assistance via phone, email, or chat to provide the most up-to-date, dependable, consistent, and science-based health information on more than 750 health and COVID related topics.
*The position offers a working shift of Monday - Friday, 11:00 AM - 8:00 PM Eastern Time
*This is a temporary position predicted to last approximately 7 months
*Must be flexible and available to work the occasional overtime, weekend or holiday depending on business needs.
*You must work and reside in the continental United States
*You will need to provide your own computer equipment (PC or laptop)
Windows or Mac (no Chromebooks, tablets or notebooks)
- OS for Windows - Windows 10 or Windows 11
- OS for Mac - - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
*See Home Office Requirements below, for all Work from Home requirements
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Customer service is the primary function
- Respond to incoming calls, emails, chats, SMS text, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide requested information or task.
- Maintain up-to-date knowledge of CDC Public responses, procedures, and policies to provide accurate and current responses to inquiries, in a courteous, timely and professional manner
- Track and document all inquiries, appointments, kits and similar, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit Maximus CDC INFO, and the public (inquirers)
- Attend meetings and training as reque...
....Read more...
Type: Permanent Location: Rochester, US-NY
Salary / Rate: Not Specified
Posted: 2026-02-06 01:59:23
-
Description & Requirements
We are currently recruiting for a Bilingual Spanish / English Customer Service Rep II, to support our CDC INFO program.
CDC INFO is the national contact center for the Center for Disease Control, providing information to the public, healthcare providers, and public health professionals.
CDC INFO offers Customer Service assistance via phone, email, or chat to provide the most up-to-date, dependable, consistent, and science-based health information on more than 750 health and COVID related topics.
*The position offers a working shift of Monday - Friday, 11:00 AM - 8:00 PM Eastern Time
*This is a temporary position predicted to last approximately 7 months
*Must be flexible and available to work the occasional overtime, weekend or holiday depending on business needs.
*You must work and reside in the continental United States
*You will need to provide your own computer equipment (PC or laptop)
Windows or Mac (no Chromebooks, tablets or notebooks)
- OS for Windows - Windows 10 or Windows 11
- OS for Mac - - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
*See Home Office Requirements below, for all Work from Home requirements
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Customer service is the primary function
- Respond to incoming calls, emails, chats, SMS text, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide requested information or task.
- Maintain up-to-date knowledge of CDC Public responses, procedures, and policies to provide accurate and current responses to inquiries, in a courteous, timely and professional manner
- Track and document all inquiries, appointments, kits and similar, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit Maximus CDC INFO, and the public (inquirers)
- Attend meetings and training as reque...
....Read more...
Type: Permanent Location: Albuquerque, US-NM
Salary / Rate: Not Specified
Posted: 2026-02-06 01:59:23
-
Description & Requirements
We are currently recruiting for a Bilingual Spanish / English Customer Service Rep II, to support our CDC INFO program.
CDC INFO is the national contact center for the Center for Disease Control, providing information to the public, healthcare providers, and public health professionals.
CDC INFO offers Customer Service assistance via phone, email, or chat to provide the most up-to-date, dependable, consistent, and science-based health information on more than 750 health and COVID related topics.
*The position offers a working shift of Monday - Friday, 11:00 AM - 8:00 PM Eastern Time
*This is a temporary position predicted to last approximately 7 months
*Must be flexible and available to work the occasional overtime, weekend or holiday depending on business needs.
*You must work and reside in the continental United States
*You will need to provide your own computer equipment (PC or laptop)
Windows or Mac (no Chromebooks, tablets or notebooks)
- OS for Windows - Windows 10 or Windows 11
- OS for Mac - - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
*See Home Office Requirements below, for all Work from Home requirements
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Customer service is the primary function
- Respond to incoming calls, emails, chats, SMS text, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide requested information or task.
- Maintain up-to-date knowledge of CDC Public responses, procedures, and policies to provide accurate and current responses to inquiries, in a courteous, timely and professional manner
- Track and document all inquiries, appointments, kits and similar, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit Maximus CDC INFO, and the public (inquirers)
- Attend meetings and training as reque...
....Read more...
Type: Permanent Location: Las Cruces, US-NM
Salary / Rate: Not Specified
Posted: 2026-02-06 01:59:23
-
Description & Requirements
We are currently recruiting for a Bilingual Spanish / English Customer Service Rep II, to support our CDC INFO program.
CDC INFO is the national contact center for the Center for Disease Control, providing information to the public, healthcare providers, and public health professionals.
CDC INFO offers Customer Service assistance via phone, email, or chat to provide the most up-to-date, dependable, consistent, and science-based health information on more than 750 health and COVID related topics.
*The position offers a working shift of Monday - Friday, 11:00 AM - 8:00 PM Eastern Time
*This is a temporary position predicted to last approximately 7 months
*Must be flexible and available to work the occasional overtime, weekend or holiday depending on business needs.
*You must work and reside in the continental United States
*You will need to provide your own computer equipment (PC or laptop)
Windows or Mac (no Chromebooks, tablets or notebooks)
- OS for Windows - Windows 10 or Windows 11
- OS for Mac - - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
*See Home Office Requirements below, for all Work from Home requirements
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Customer service is the primary function
- Respond to incoming calls, emails, chats, SMS text, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide requested information or task.
- Maintain up-to-date knowledge of CDC Public responses, procedures, and policies to provide accurate and current responses to inquiries, in a courteous, timely and professional manner
- Track and document all inquiries, appointments, kits and similar, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit Maximus CDC INFO, and the public (inquirers)
- Attend meetings and training as reque...
....Read more...
Type: Permanent Location: Lebanon, US-NH
Salary / Rate: Not Specified
Posted: 2026-02-06 01:59:22
-
Description & Requirements
We are currently recruiting for a Bilingual Spanish / English Customer Service Rep II, to support our CDC INFO program.
CDC INFO is the national contact center for the Center for Disease Control, providing information to the public, healthcare providers, and public health professionals.
CDC INFO offers Customer Service assistance via phone, email, or chat to provide the most up-to-date, dependable, consistent, and science-based health information on more than 750 health and COVID related topics.
*The position offers a working shift of Monday - Friday, 11:00 AM - 8:00 PM Eastern Time
*This is a temporary position predicted to last approximately 7 months
*Must be flexible and available to work the occasional overtime, weekend or holiday depending on business needs.
*You must work and reside in the continental United States
*You will need to provide your own computer equipment (PC or laptop)
Windows or Mac (no Chromebooks, tablets or notebooks)
- OS for Windows - Windows 10 or Windows 11
- OS for Mac - - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
*See Home Office Requirements below, for all Work from Home requirements
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Customer service is the primary function
- Respond to incoming calls, emails, chats, SMS text, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide requested information or task.
- Maintain up-to-date knowledge of CDC Public responses, procedures, and policies to provide accurate and current responses to inquiries, in a courteous, timely and professional manner
- Track and document all inquiries, appointments, kits and similar, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit Maximus CDC INFO, and the public (inquirers)
- Attend meetings and training as reque...
....Read more...
Type: Permanent Location: Reno, US-NV
Salary / Rate: Not Specified
Posted: 2026-02-06 01:59:22
-
Description & Requirements
We are currently recruiting for a Bilingual Spanish / English Customer Service Rep II, to support our CDC INFO program.
CDC INFO is the national contact center for the Center for Disease Control, providing information to the public, healthcare providers, and public health professionals.
CDC INFO offers Customer Service assistance via phone, email, or chat to provide the most up-to-date, dependable, consistent, and science-based health information on more than 750 health and COVID related topics.
*The position offers a working shift of Monday - Friday, 11:00 AM - 8:00 PM Eastern Time
*This is a temporary position predicted to last approximately 7 months
*Must be flexible and available to work the occasional overtime, weekend or holiday depending on business needs.
*You must work and reside in the continental United States
*You will need to provide your own computer equipment (PC or laptop)
Windows or Mac (no Chromebooks, tablets or notebooks)
- OS for Windows - Windows 10 or Windows 11
- OS for Mac - - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
*See Home Office Requirements below, for all Work from Home requirements
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Customer service is the primary function
- Respond to incoming calls, emails, chats, SMS text, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide requested information or task.
- Maintain up-to-date knowledge of CDC Public responses, procedures, and policies to provide accurate and current responses to inquiries, in a courteous, timely and professional manner
- Track and document all inquiries, appointments, kits and similar, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit Maximus CDC INFO, and the public (inquirers)
- Attend meetings and training as reque...
....Read more...
Type: Permanent Location: Buffalo, US-NY
Salary / Rate: Not Specified
Posted: 2026-02-06 01:59:22
-
Description & Requirements
We are currently recruiting for a Bilingual Spanish / English Customer Service Rep II, to support our CDC INFO program.
CDC INFO is the national contact center for the Center for Disease Control, providing information to the public, healthcare providers, and public health professionals.
CDC INFO offers Customer Service assistance via phone, email, or chat to provide the most up-to-date, dependable, consistent, and science-based health information on more than 750 health and COVID related topics.
*The position offers a working shift of Monday - Friday, 11:00 AM - 8:00 PM Eastern Time
*This is a temporary position predicted to last approximately 7 months
*Must be flexible and available to work the occasional overtime, weekend or holiday depending on business needs.
*You must work and reside in the continental United States
*You will need to provide your own computer equipment (PC or laptop)
Windows or Mac (no Chromebooks, tablets or notebooks)
- OS for Windows - Windows 10 or Windows 11
- OS for Mac - - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
*See Home Office Requirements below, for all Work from Home requirements
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Customer service is the primary function
- Respond to incoming calls, emails, chats, SMS text, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide requested information or task.
- Maintain up-to-date knowledge of CDC Public responses, procedures, and policies to provide accurate and current responses to inquiries, in a courteous, timely and professional manner
- Track and document all inquiries, appointments, kits and similar, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit Maximus CDC INFO, and the public (inquirers)
- Attend meetings and training as reque...
....Read more...
Type: Permanent Location: Manchester, US-NH
Salary / Rate: Not Specified
Posted: 2026-02-06 01:59:21
-
Description & Requirements
We are currently recruiting for a Bilingual Spanish / English Customer Service Rep II, to support our CDC INFO program.
CDC INFO is the national contact center for the Center for Disease Control, providing information to the public, healthcare providers, and public health professionals.
CDC INFO offers Customer Service assistance via phone, email, or chat to provide the most up-to-date, dependable, consistent, and science-based health information on more than 750 health and COVID related topics.
*The position offers a working shift of Monday - Friday, 11:00 AM - 8:00 PM Eastern Time
*This is a temporary position predicted to last approximately 7 months
*Must be flexible and available to work the occasional overtime, weekend or holiday depending on business needs.
*You must work and reside in the continental United States
*You will need to provide your own computer equipment (PC or laptop)
Windows or Mac (no Chromebooks, tablets or notebooks)
- OS for Windows - Windows 10 or Windows 11
- OS for Mac - - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
*See Home Office Requirements below, for all Work from Home requirements
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Customer service is the primary function
- Respond to incoming calls, emails, chats, SMS text, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide requested information or task.
- Maintain up-to-date knowledge of CDC Public responses, procedures, and policies to provide accurate and current responses to inquiries, in a courteous, timely and professional manner
- Track and document all inquiries, appointments, kits and similar, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit Maximus CDC INFO, and the public (inquirers)
- Attend meetings and training as reque...
....Read more...
Type: Permanent Location: Newark, US-NJ
Salary / Rate: Not Specified
Posted: 2026-02-06 01:59:21
-
Description & Requirements
We are currently recruiting for a Bilingual Spanish / English Customer Service Rep II, to support our CDC INFO program.
CDC INFO is the national contact center for the Center for Disease Control, providing information to the public, healthcare providers, and public health professionals.
CDC INFO offers Customer Service assistance via phone, email, or chat to provide the most up-to-date, dependable, consistent, and science-based health information on more than 750 health and COVID related topics.
*The position offers a working shift of Monday - Friday, 11:00 AM - 8:00 PM Eastern Time
*This is a temporary position predicted to last approximately 7 months
*Must be flexible and available to work the occasional overtime, weekend or holiday depending on business needs.
*You must work and reside in the continental United States
*You will need to provide your own computer equipment (PC or laptop)
Windows or Mac (no Chromebooks, tablets or notebooks)
- OS for Windows - Windows 10 or Windows 11
- OS for Mac - - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
*See Home Office Requirements below, for all Work from Home requirements
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Customer service is the primary function
- Respond to incoming calls, emails, chats, SMS text, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide requested information or task.
- Maintain up-to-date knowledge of CDC Public responses, procedures, and policies to provide accurate and current responses to inquiries, in a courteous, timely and professional manner
- Track and document all inquiries, appointments, kits and similar, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit Maximus CDC INFO, and the public (inquirers)
- Attend meetings and training as reque...
....Read more...
Type: Permanent Location: Las Vegas, US-NV
Salary / Rate: Not Specified
Posted: 2026-02-06 01:59:20
-
Description & Requirements
We are currently recruiting for a Bilingual Spanish / English Customer Service Rep II, to support our CDC INFO program.
CDC INFO is the national contact center for the Center for Disease Control, providing information to the public, healthcare providers, and public health professionals.
CDC INFO offers Customer Service assistance via phone, email, or chat to provide the most up-to-date, dependable, consistent, and science-based health information on more than 750 health and COVID related topics.
*The position offers a working shift of Monday - Friday, 11:00 AM - 8:00 PM Eastern Time
*This is a temporary position predicted to last approximately 7 months
*Must be flexible and available to work the occasional overtime, weekend or holiday depending on business needs.
*You must work and reside in the continental United States
*You will need to provide your own computer equipment (PC or laptop)
Windows or Mac (no Chromebooks, tablets or notebooks)
- OS for Windows - Windows 10 or Windows 11
- OS for Mac - - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
*See Home Office Requirements below, for all Work from Home requirements
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Customer service is the primary function
- Respond to incoming calls, emails, chats, SMS text, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide requested information or task.
- Maintain up-to-date knowledge of CDC Public responses, procedures, and policies to provide accurate and current responses to inquiries, in a courteous, timely and professional manner
- Track and document all inquiries, appointments, kits and similar, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit Maximus CDC INFO, and the public (inquirers)
- Attend meetings and training as reque...
....Read more...
Type: Permanent Location: Cherry Hill, US-NJ
Salary / Rate: Not Specified
Posted: 2026-02-06 01:59:20
-
Description & Requirements
We are currently recruiting for a Bilingual Spanish / English Customer Service Rep II, to support our CDC INFO program.
CDC INFO is the national contact center for the Center for Disease Control, providing information to the public, healthcare providers, and public health professionals.
CDC INFO offers Customer Service assistance via phone, email, or chat to provide the most up-to-date, dependable, consistent, and science-based health information on more than 750 health and COVID related topics.
*The position offers a working shift of Monday - Friday, 11:00 AM - 8:00 PM Eastern Time
*This is a temporary position predicted to last approximately 7 months
*Must be flexible and available to work the occasional overtime, weekend or holiday depending on business needs.
*You must work and reside in the continental United States
*You will need to provide your own computer equipment (PC or laptop)
Windows or Mac (no Chromebooks, tablets or notebooks)
- OS for Windows - Windows 10 or Windows 11
- OS for Mac - - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
*See Home Office Requirements below, for all Work from Home requirements
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Customer service is the primary function
- Respond to incoming calls, emails, chats, SMS text, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide requested information or task.
- Maintain up-to-date knowledge of CDC Public responses, procedures, and policies to provide accurate and current responses to inquiries, in a courteous, timely and professional manner
- Track and document all inquiries, appointments, kits and similar, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit Maximus CDC INFO, and the public (inquirers)
- Attend meetings and training as reque...
....Read more...
Type: Permanent Location: Bozeman, US-MT
Salary / Rate: Not Specified
Posted: 2026-02-06 01:59:20
-
Description & Requirements
We are currently recruiting for a Bilingual Spanish / English Customer Service Rep II, to support our CDC INFO program.
CDC INFO is the national contact center for the Center for Disease Control, providing information to the public, healthcare providers, and public health professionals.
CDC INFO offers Customer Service assistance via phone, email, or chat to provide the most up-to-date, dependable, consistent, and science-based health information on more than 750 health and COVID related topics.
*The position offers a working shift of Monday - Friday, 11:00 AM - 8:00 PM Eastern Time
*This is a temporary position predicted to last approximately 7 months
*Must be flexible and available to work the occasional overtime, weekend or holiday depending on business needs.
*You must work and reside in the continental United States
*You will need to provide your own computer equipment (PC or laptop)
Windows or Mac (no Chromebooks, tablets or notebooks)
- OS for Windows - Windows 10 or Windows 11
- OS for Mac - - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
*See Home Office Requirements below, for all Work from Home requirements
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Customer service is the primary function
- Respond to incoming calls, emails, chats, SMS text, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide requested information or task.
- Maintain up-to-date knowledge of CDC Public responses, procedures, and policies to provide accurate and current responses to inquiries, in a courteous, timely and professional manner
- Track and document all inquiries, appointments, kits and similar, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit Maximus CDC INFO, and the public (inquirers)
- Attend meetings and training as reque...
....Read more...
Type: Permanent Location: Omaha, US-NE
Salary / Rate: Not Specified
Posted: 2026-02-06 01:59:19
-
Description & Requirements
We are currently recruiting for a Bilingual Spanish / English Customer Service Rep II, to support our CDC INFO program.
CDC INFO is the national contact center for the Center for Disease Control, providing information to the public, healthcare providers, and public health professionals.
CDC INFO offers Customer Service assistance via phone, email, or chat to provide the most up-to-date, dependable, consistent, and science-based health information on more than 750 health and COVID related topics.
*The position offers a working shift of Monday - Friday, 11:00 AM - 8:00 PM Eastern Time
*This is a temporary position predicted to last approximately 7 months
*Must be flexible and available to work the occasional overtime, weekend or holiday depending on business needs.
*You must work and reside in the continental United States
*You will need to provide your own computer equipment (PC or laptop)
Windows or Mac (no Chromebooks, tablets or notebooks)
- OS for Windows - Windows 10 or Windows 11
- OS for Mac - - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
*See Home Office Requirements below, for all Work from Home requirements
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Customer service is the primary function
- Respond to incoming calls, emails, chats, SMS text, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide requested information or task.
- Maintain up-to-date knowledge of CDC Public responses, procedures, and policies to provide accurate and current responses to inquiries, in a courteous, timely and professional manner
- Track and document all inquiries, appointments, kits and similar, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit Maximus CDC INFO, and the public (inquirers)
- Attend meetings and training as reque...
....Read more...
Type: Permanent Location: Missoula, US-MT
Salary / Rate: Not Specified
Posted: 2026-02-06 01:59:19
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Description & Requirements
We are currently recruiting for a Bilingual Spanish / English Customer Service Rep II, to support our CDC INFO program.
CDC INFO is the national contact center for the Center for Disease Control, providing information to the public, healthcare providers, and public health professionals.
CDC INFO offers Customer Service assistance via phone, email, or chat to provide the most up-to-date, dependable, consistent, and science-based health information on more than 750 health and COVID related topics.
*The position offers a working shift of Monday - Friday, 11:00 AM - 8:00 PM Eastern Time
*This is a temporary position predicted to last approximately 7 months
*Must be flexible and available to work the occasional overtime, weekend or holiday depending on business needs.
*You must work and reside in the continental United States
*You will need to provide your own computer equipment (PC or laptop)
Windows or Mac (no Chromebooks, tablets or notebooks)
- OS for Windows - Windows 10 or Windows 11
- OS for Mac - - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
*See Home Office Requirements below, for all Work from Home requirements
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Customer service is the primary function
- Respond to incoming calls, emails, chats, SMS text, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide requested information or task.
- Maintain up-to-date knowledge of CDC Public responses, procedures, and policies to provide accurate and current responses to inquiries, in a courteous, timely and professional manner
- Track and document all inquiries, appointments, kits and similar, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit Maximus CDC INFO, and the public (inquirers)
- Attend meetings and training as reque...
....Read more...
Type: Permanent Location: Springfield, US-MO
Salary / Rate: Not Specified
Posted: 2026-02-06 01:59:18
