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Description & Requirements
Maximus is looking to hire a Training and QA Lead.
This position is remote but will occasionally require travel to the work site in Alexandria, Virginia.
The role will require the candidate to possess an active Public Trust security clearance or the ability to successfully pass a Public Trust clearance process.
Essential Duties and Responsibilities:
- Support the design, development, and distribution of training programs and materials.
- Develop and support the design, development, and distribution of training programs and materials.
- Establish and communicate the training methodologies to participants.
- Schedule training sessions and individual training programs, ensuring facilities set-up, audio-visual set up, and participant notification.
- Support the change management process, including ensuring accuracy and timeliness of document review, approval, and storage.
Job-Specific Essential Duties and Responsibilities:
- Design, develop, and implement training curriculum
- Develop qualitative and quantitative assessment tools to measure learner requirements and competencies
- Review, evaluate, and modify existing and proposed curriculums and recommend changes to policies and procedures as applicable.
- Maintain continuous monitoring of call and chat quality
- Conduct regular calibrations with the team to ensure quality standards are understood
- Conduct feedback sessions with Analysts based on monitoring results
- Conduct regular calibrations with the team to ensure quality standards are understood
- Support leadership with assigned duties and acts as the department's subject matter expert
Minimum Requirements
- High School diploma or equivalent with 2-3 years of experience.
- Bachelor's degree preferred.
- May have additional training or education in area of specialization.
Job-Specific Minimum Requirements:
- Due to contract requirements candidates must be U.S.
citizens whithout dual citizenship with another country
- Additionally, candidates must have an active Public Trust clearance or be able to successfully pass a Public Trust clearance process
- Bachelor's degree in related field of study strongly preferred
- 5 years in Learning and Development and quality role
- Experience with DTMO TAC processes, policies and systems
- Working knowledge of DTMO terminology
- Ability to create new curriculum and update existing curriculum
- Must be able to provide feedback to a team and individual
- Must know the ADDIE (or other applicable) learning and development lifecycle
- Must be able to work on site in Alexandria, VA
Preferred Skills and Qualifications:
- Experience with eLearning tools and Learning Management Systems (LMS)
- Excellent written and oral communications and presentation skills.
- Ability to work independently
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability,...
....Read more...
Type: Permanent Location: Miami, US-FL
Salary / Rate: Not Specified
Posted: 2025-12-15 07:06:34
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Description & Requirements
Maximus is looking to hire a Training and QA Lead.
This position is remote but will occasionally require travel to the work site in Alexandria, Virginia.
The role will require the candidate to possess an active Public Trust security clearance or the ability to successfully pass a Public Trust clearance process.
Essential Duties and Responsibilities:
- Support the design, development, and distribution of training programs and materials.
- Develop and support the design, development, and distribution of training programs and materials.
- Establish and communicate the training methodologies to participants.
- Schedule training sessions and individual training programs, ensuring facilities set-up, audio-visual set up, and participant notification.
- Support the change management process, including ensuring accuracy and timeliness of document review, approval, and storage.
Job-Specific Essential Duties and Responsibilities:
- Design, develop, and implement training curriculum
- Develop qualitative and quantitative assessment tools to measure learner requirements and competencies
- Review, evaluate, and modify existing and proposed curriculums and recommend changes to policies and procedures as applicable.
- Maintain continuous monitoring of call and chat quality
- Conduct regular calibrations with the team to ensure quality standards are understood
- Conduct feedback sessions with Analysts based on monitoring results
- Conduct regular calibrations with the team to ensure quality standards are understood
- Support leadership with assigned duties and acts as the department's subject matter expert
Minimum Requirements
- High School diploma or equivalent with 2-3 years of experience.
- Bachelor's degree preferred.
- May have additional training or education in area of specialization.
Job-Specific Minimum Requirements:
- Due to contract requirements candidates must be U.S.
citizens whithout dual citizenship with another country
- Additionally, candidates must have an active Public Trust clearance or be able to successfully pass a Public Trust clearance process
- Bachelor's degree in related field of study strongly preferred
- 5 years in Learning and Development and quality role
- Experience with DTMO TAC processes, policies and systems
- Working knowledge of DTMO terminology
- Ability to create new curriculum and update existing curriculum
- Must be able to provide feedback to a team and individual
- Must know the ADDIE (or other applicable) learning and development lifecycle
- Must be able to work on site in Alexandria, VA
Preferred Skills and Qualifications:
- Experience with eLearning tools and Learning Management Systems (LMS)
- Excellent written and oral communications and presentation skills.
- Ability to work independently
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability,...
....Read more...
Type: Permanent Location: Atlanta, US-GA
Salary / Rate: Not Specified
Posted: 2025-12-15 07:06:33
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Description & Requirements
Maximus is looking to hire a Training and QA Lead.
This position is remote but will occasionally require travel to the work site in Alexandria, Virginia.
The role will require the candidate to possess an active Public Trust security clearance or the ability to successfully pass a Public Trust clearance process.
Essential Duties and Responsibilities:
- Support the design, development, and distribution of training programs and materials.
- Develop and support the design, development, and distribution of training programs and materials.
- Establish and communicate the training methodologies to participants.
- Schedule training sessions and individual training programs, ensuring facilities set-up, audio-visual set up, and participant notification.
- Support the change management process, including ensuring accuracy and timeliness of document review, approval, and storage.
Job-Specific Essential Duties and Responsibilities:
- Design, develop, and implement training curriculum
- Develop qualitative and quantitative assessment tools to measure learner requirements and competencies
- Review, evaluate, and modify existing and proposed curriculums and recommend changes to policies and procedures as applicable.
- Maintain continuous monitoring of call and chat quality
- Conduct regular calibrations with the team to ensure quality standards are understood
- Conduct feedback sessions with Analysts based on monitoring results
- Conduct regular calibrations with the team to ensure quality standards are understood
- Support leadership with assigned duties and acts as the department's subject matter expert
Minimum Requirements
- High School diploma or equivalent with 2-3 years of experience.
- Bachelor's degree preferred.
- May have additional training or education in area of specialization.
Job-Specific Minimum Requirements:
- Due to contract requirements candidates must be U.S.
citizens whithout dual citizenship with another country
- Additionally, candidates must have an active Public Trust clearance or be able to successfully pass a Public Trust clearance process
- Bachelor's degree in related field of study strongly preferred
- 5 years in Learning and Development and quality role
- Experience with DTMO TAC processes, policies and systems
- Working knowledge of DTMO terminology
- Ability to create new curriculum and update existing curriculum
- Must be able to provide feedback to a team and individual
- Must know the ADDIE (or other applicable) learning and development lifecycle
- Must be able to work on site in Alexandria, VA
Preferred Skills and Qualifications:
- Experience with eLearning tools and Learning Management Systems (LMS)
- Excellent written and oral communications and presentation skills.
- Ability to work independently
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability,...
....Read more...
Type: Permanent Location: Dover, US-DE
Salary / Rate: Not Specified
Posted: 2025-12-15 07:06:33
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Description & Requirements
Maximus is looking to hire a Training and QA Lead.
This position is remote but will occasionally require travel to the work site in Alexandria, Virginia.
The role will require the candidate to possess an active Public Trust security clearance or the ability to successfully pass a Public Trust clearance process.
Essential Duties and Responsibilities:
- Support the design, development, and distribution of training programs and materials.
- Develop and support the design, development, and distribution of training programs and materials.
- Establish and communicate the training methodologies to participants.
- Schedule training sessions and individual training programs, ensuring facilities set-up, audio-visual set up, and participant notification.
- Support the change management process, including ensuring accuracy and timeliness of document review, approval, and storage.
Job-Specific Essential Duties and Responsibilities:
- Design, develop, and implement training curriculum
- Develop qualitative and quantitative assessment tools to measure learner requirements and competencies
- Review, evaluate, and modify existing and proposed curriculums and recommend changes to policies and procedures as applicable.
- Maintain continuous monitoring of call and chat quality
- Conduct regular calibrations with the team to ensure quality standards are understood
- Conduct feedback sessions with Analysts based on monitoring results
- Conduct regular calibrations with the team to ensure quality standards are understood
- Support leadership with assigned duties and acts as the department's subject matter expert
Minimum Requirements
- High School diploma or equivalent with 2-3 years of experience.
- Bachelor's degree preferred.
- May have additional training or education in area of specialization.
Job-Specific Minimum Requirements:
- Due to contract requirements candidates must be U.S.
citizens whithout dual citizenship with another country
- Additionally, candidates must have an active Public Trust clearance or be able to successfully pass a Public Trust clearance process
- Bachelor's degree in related field of study strongly preferred
- 5 years in Learning and Development and quality role
- Experience with DTMO TAC processes, policies and systems
- Working knowledge of DTMO terminology
- Ability to create new curriculum and update existing curriculum
- Must be able to provide feedback to a team and individual
- Must know the ADDIE (or other applicable) learning and development lifecycle
- Must be able to work on site in Alexandria, VA
Preferred Skills and Qualifications:
- Experience with eLearning tools and Learning Management Systems (LMS)
- Excellent written and oral communications and presentation skills.
- Ability to work independently
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability,...
....Read more...
Type: Permanent Location: Hartford, US-CT
Salary / Rate: Not Specified
Posted: 2025-12-15 07:06:32
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Description & Requirements
Maximus is looking to hire a Training and QA Lead.
This position is remote but will occasionally require travel to the work site in Alexandria, Virginia.
The role will require the candidate to possess an active Public Trust security clearance or the ability to successfully pass a Public Trust clearance process.
Essential Duties and Responsibilities:
- Support the design, development, and distribution of training programs and materials.
- Develop and support the design, development, and distribution of training programs and materials.
- Establish and communicate the training methodologies to participants.
- Schedule training sessions and individual training programs, ensuring facilities set-up, audio-visual set up, and participant notification.
- Support the change management process, including ensuring accuracy and timeliness of document review, approval, and storage.
Job-Specific Essential Duties and Responsibilities:
- Design, develop, and implement training curriculum
- Develop qualitative and quantitative assessment tools to measure learner requirements and competencies
- Review, evaluate, and modify existing and proposed curriculums and recommend changes to policies and procedures as applicable.
- Maintain continuous monitoring of call and chat quality
- Conduct regular calibrations with the team to ensure quality standards are understood
- Conduct feedback sessions with Analysts based on monitoring results
- Conduct regular calibrations with the team to ensure quality standards are understood
- Support leadership with assigned duties and acts as the department's subject matter expert
Minimum Requirements
- High School diploma or equivalent with 2-3 years of experience.
- Bachelor's degree preferred.
- May have additional training or education in area of specialization.
Job-Specific Minimum Requirements:
- Due to contract requirements candidates must be U.S.
citizens whithout dual citizenship with another country
- Additionally, candidates must have an active Public Trust clearance or be able to successfully pass a Public Trust clearance process
- Bachelor's degree in related field of study strongly preferred
- 5 years in Learning and Development and quality role
- Experience with DTMO TAC processes, policies and systems
- Working knowledge of DTMO terminology
- Ability to create new curriculum and update existing curriculum
- Must be able to provide feedback to a team and individual
- Must know the ADDIE (or other applicable) learning and development lifecycle
- Must be able to work on site in Alexandria, VA
Preferred Skills and Qualifications:
- Experience with eLearning tools and Learning Management Systems (LMS)
- Excellent written and oral communications and presentation skills.
- Ability to work independently
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability,...
....Read more...
Type: Permanent Location: Jacksonville, US-FL
Salary / Rate: Not Specified
Posted: 2025-12-15 07:06:32
-
Description & Requirements
Maximus is looking to hire a Training and QA Lead.
This position is remote but will occasionally require travel to the work site in Alexandria, Virginia.
The role will require the candidate to possess an active Public Trust security clearance or the ability to successfully pass a Public Trust clearance process.
Essential Duties and Responsibilities:
- Support the design, development, and distribution of training programs and materials.
- Develop and support the design, development, and distribution of training programs and materials.
- Establish and communicate the training methodologies to participants.
- Schedule training sessions and individual training programs, ensuring facilities set-up, audio-visual set up, and participant notification.
- Support the change management process, including ensuring accuracy and timeliness of document review, approval, and storage.
Job-Specific Essential Duties and Responsibilities:
- Design, develop, and implement training curriculum
- Develop qualitative and quantitative assessment tools to measure learner requirements and competencies
- Review, evaluate, and modify existing and proposed curriculums and recommend changes to policies and procedures as applicable.
- Maintain continuous monitoring of call and chat quality
- Conduct regular calibrations with the team to ensure quality standards are understood
- Conduct feedback sessions with Analysts based on monitoring results
- Conduct regular calibrations with the team to ensure quality standards are understood
- Support leadership with assigned duties and acts as the department's subject matter expert
Minimum Requirements
- High School diploma or equivalent with 2-3 years of experience.
- Bachelor's degree preferred.
- May have additional training or education in area of specialization.
Job-Specific Minimum Requirements:
- Due to contract requirements candidates must be U.S.
citizens whithout dual citizenship with another country
- Additionally, candidates must have an active Public Trust clearance or be able to successfully pass a Public Trust clearance process
- Bachelor's degree in related field of study strongly preferred
- 5 years in Learning and Development and quality role
- Experience with DTMO TAC processes, policies and systems
- Working knowledge of DTMO terminology
- Ability to create new curriculum and update existing curriculum
- Must be able to provide feedback to a team and individual
- Must know the ADDIE (or other applicable) learning and development lifecycle
- Must be able to work on site in Alexandria, VA
Preferred Skills and Qualifications:
- Experience with eLearning tools and Learning Management Systems (LMS)
- Excellent written and oral communications and presentation skills.
- Ability to work independently
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability,...
....Read more...
Type: Permanent Location: Wilmington, US-DE
Salary / Rate: Not Specified
Posted: 2025-12-15 07:06:30
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Description & Requirements
Maximus is looking to hire a Training and QA Lead.
This position is remote but will occasionally require travel to the work site in Alexandria, Virginia.
The role will require the candidate to possess an active Public Trust security clearance or the ability to successfully pass a Public Trust clearance process.
Essential Duties and Responsibilities:
- Support the design, development, and distribution of training programs and materials.
- Develop and support the design, development, and distribution of training programs and materials.
- Establish and communicate the training methodologies to participants.
- Schedule training sessions and individual training programs, ensuring facilities set-up, audio-visual set up, and participant notification.
- Support the change management process, including ensuring accuracy and timeliness of document review, approval, and storage.
Job-Specific Essential Duties and Responsibilities:
- Design, develop, and implement training curriculum
- Develop qualitative and quantitative assessment tools to measure learner requirements and competencies
- Review, evaluate, and modify existing and proposed curriculums and recommend changes to policies and procedures as applicable.
- Maintain continuous monitoring of call and chat quality
- Conduct regular calibrations with the team to ensure quality standards are understood
- Conduct feedback sessions with Analysts based on monitoring results
- Conduct regular calibrations with the team to ensure quality standards are understood
- Support leadership with assigned duties and acts as the department's subject matter expert
Minimum Requirements
- High School diploma or equivalent with 2-3 years of experience.
- Bachelor's degree preferred.
- May have additional training or education in area of specialization.
Job-Specific Minimum Requirements:
- Due to contract requirements candidates must be U.S.
citizens whithout dual citizenship with another country
- Additionally, candidates must have an active Public Trust clearance or be able to successfully pass a Public Trust clearance process
- Bachelor's degree in related field of study strongly preferred
- 5 years in Learning and Development and quality role
- Experience with DTMO TAC processes, policies and systems
- Working knowledge of DTMO terminology
- Ability to create new curriculum and update existing curriculum
- Must be able to provide feedback to a team and individual
- Must know the ADDIE (or other applicable) learning and development lifecycle
- Must be able to work on site in Alexandria, VA
Preferred Skills and Qualifications:
- Experience with eLearning tools and Learning Management Systems (LMS)
- Excellent written and oral communications and presentation skills.
- Ability to work independently
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability,...
....Read more...
Type: Permanent Location: Denver, US-CO
Salary / Rate: Not Specified
Posted: 2025-12-15 07:06:29
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Description & Requirements
Maximus is looking to hire a Training and QA Lead.
This position is remote but will occasionally require travel to the work site in Alexandria, Virginia.
The role will require the candidate to possess an active Public Trust security clearance or the ability to successfully pass a Public Trust clearance process.
Essential Duties and Responsibilities:
- Support the design, development, and distribution of training programs and materials.
- Develop and support the design, development, and distribution of training programs and materials.
- Establish and communicate the training methodologies to participants.
- Schedule training sessions and individual training programs, ensuring facilities set-up, audio-visual set up, and participant notification.
- Support the change management process, including ensuring accuracy and timeliness of document review, approval, and storage.
Job-Specific Essential Duties and Responsibilities:
- Design, develop, and implement training curriculum
- Develop qualitative and quantitative assessment tools to measure learner requirements and competencies
- Review, evaluate, and modify existing and proposed curriculums and recommend changes to policies and procedures as applicable.
- Maintain continuous monitoring of call and chat quality
- Conduct regular calibrations with the team to ensure quality standards are understood
- Conduct feedback sessions with Analysts based on monitoring results
- Conduct regular calibrations with the team to ensure quality standards are understood
- Support leadership with assigned duties and acts as the department's subject matter expert
Minimum Requirements
- High School diploma or equivalent with 2-3 years of experience.
- Bachelor's degree preferred.
- May have additional training or education in area of specialization.
Job-Specific Minimum Requirements:
- Due to contract requirements candidates must be U.S.
citizens whithout dual citizenship with another country
- Additionally, candidates must have an active Public Trust clearance or be able to successfully pass a Public Trust clearance process
- Bachelor's degree in related field of study strongly preferred
- 5 years in Learning and Development and quality role
- Experience with DTMO TAC processes, policies and systems
- Working knowledge of DTMO terminology
- Ability to create new curriculum and update existing curriculum
- Must be able to provide feedback to a team and individual
- Must know the ADDIE (or other applicable) learning and development lifecycle
- Must be able to work on site in Alexandria, VA
Preferred Skills and Qualifications:
- Experience with eLearning tools and Learning Management Systems (LMS)
- Excellent written and oral communications and presentation skills.
- Ability to work independently
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability,...
....Read more...
Type: Permanent Location: Bridgeport, US-CT
Salary / Rate: Not Specified
Posted: 2025-12-15 07:06:28
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Description & Requirements
Maximus is looking to hire a Training and QA Lead.
This position is remote but will occasionally require travel to the work site in Alexandria, Virginia.
The role will require the candidate to possess an active Public Trust security clearance or the ability to successfully pass a Public Trust clearance process.
Essential Duties and Responsibilities:
- Support the design, development, and distribution of training programs and materials.
- Develop and support the design, development, and distribution of training programs and materials.
- Establish and communicate the training methodologies to participants.
- Schedule training sessions and individual training programs, ensuring facilities set-up, audio-visual set up, and participant notification.
- Support the change management process, including ensuring accuracy and timeliness of document review, approval, and storage.
Job-Specific Essential Duties and Responsibilities:
- Design, develop, and implement training curriculum
- Develop qualitative and quantitative assessment tools to measure learner requirements and competencies
- Review, evaluate, and modify existing and proposed curriculums and recommend changes to policies and procedures as applicable.
- Maintain continuous monitoring of call and chat quality
- Conduct regular calibrations with the team to ensure quality standards are understood
- Conduct feedback sessions with Analysts based on monitoring results
- Conduct regular calibrations with the team to ensure quality standards are understood
- Support leadership with assigned duties and acts as the department's subject matter expert
Minimum Requirements
- High School diploma or equivalent with 2-3 years of experience.
- Bachelor's degree preferred.
- May have additional training or education in area of specialization.
Job-Specific Minimum Requirements:
- Due to contract requirements candidates must be U.S.
citizens whithout dual citizenship with another country
- Additionally, candidates must have an active Public Trust clearance or be able to successfully pass a Public Trust clearance process
- Bachelor's degree in related field of study strongly preferred
- 5 years in Learning and Development and quality role
- Experience with DTMO TAC processes, policies and systems
- Working knowledge of DTMO terminology
- Ability to create new curriculum and update existing curriculum
- Must be able to provide feedback to a team and individual
- Must know the ADDIE (or other applicable) learning and development lifecycle
- Must be able to work on site in Alexandria, VA
Preferred Skills and Qualifications:
- Experience with eLearning tools and Learning Management Systems (LMS)
- Excellent written and oral communications and presentation skills.
- Ability to work independently
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability,...
....Read more...
Type: Permanent Location: Colorado Springs, US-CO
Salary / Rate: Not Specified
Posted: 2025-12-15 07:06:27
-
Description & Requirements
Maximus is looking to hire a Training and QA Lead.
This position is remote but will occasionally require travel to the work site in Alexandria, Virginia.
The role will require the candidate to possess an active Public Trust security clearance or the ability to successfully pass a Public Trust clearance process.
Essential Duties and Responsibilities:
- Support the design, development, and distribution of training programs and materials.
- Develop and support the design, development, and distribution of training programs and materials.
- Establish and communicate the training methodologies to participants.
- Schedule training sessions and individual training programs, ensuring facilities set-up, audio-visual set up, and participant notification.
- Support the change management process, including ensuring accuracy and timeliness of document review, approval, and storage.
Job-Specific Essential Duties and Responsibilities:
- Design, develop, and implement training curriculum
- Develop qualitative and quantitative assessment tools to measure learner requirements and competencies
- Review, evaluate, and modify existing and proposed curriculums and recommend changes to policies and procedures as applicable.
- Maintain continuous monitoring of call and chat quality
- Conduct regular calibrations with the team to ensure quality standards are understood
- Conduct feedback sessions with Analysts based on monitoring results
- Conduct regular calibrations with the team to ensure quality standards are understood
- Support leadership with assigned duties and acts as the department's subject matter expert
Minimum Requirements
- High School diploma or equivalent with 2-3 years of experience.
- Bachelor's degree preferred.
- May have additional training or education in area of specialization.
Job-Specific Minimum Requirements:
- Due to contract requirements candidates must be U.S.
citizens whithout dual citizenship with another country
- Additionally, candidates must have an active Public Trust clearance or be able to successfully pass a Public Trust clearance process
- Bachelor's degree in related field of study strongly preferred
- 5 years in Learning and Development and quality role
- Experience with DTMO TAC processes, policies and systems
- Working knowledge of DTMO terminology
- Ability to create new curriculum and update existing curriculum
- Must be able to provide feedback to a team and individual
- Must know the ADDIE (or other applicable) learning and development lifecycle
- Must be able to work on site in Alexandria, VA
Preferred Skills and Qualifications:
- Experience with eLearning tools and Learning Management Systems (LMS)
- Excellent written and oral communications and presentation skills.
- Ability to work independently
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability,...
....Read more...
Type: Permanent Location: Sacramento, US-CA
Salary / Rate: Not Specified
Posted: 2025-12-15 07:06:27
-
Description & Requirements
Maximus is looking to hire a Training and QA Lead.
This position is remote but will occasionally require travel to the work site in Alexandria, Virginia.
The role will require the candidate to possess an active Public Trust security clearance or the ability to successfully pass a Public Trust clearance process.
Essential Duties and Responsibilities:
- Support the design, development, and distribution of training programs and materials.
- Develop and support the design, development, and distribution of training programs and materials.
- Establish and communicate the training methodologies to participants.
- Schedule training sessions and individual training programs, ensuring facilities set-up, audio-visual set up, and participant notification.
- Support the change management process, including ensuring accuracy and timeliness of document review, approval, and storage.
Job-Specific Essential Duties and Responsibilities:
- Design, develop, and implement training curriculum
- Develop qualitative and quantitative assessment tools to measure learner requirements and competencies
- Review, evaluate, and modify existing and proposed curriculums and recommend changes to policies and procedures as applicable.
- Maintain continuous monitoring of call and chat quality
- Conduct regular calibrations with the team to ensure quality standards are understood
- Conduct feedback sessions with Analysts based on monitoring results
- Conduct regular calibrations with the team to ensure quality standards are understood
- Support leadership with assigned duties and acts as the department's subject matter expert
Minimum Requirements
- High School diploma or equivalent with 2-3 years of experience.
- Bachelor's degree preferred.
- May have additional training or education in area of specialization.
Job-Specific Minimum Requirements:
- Due to contract requirements candidates must be U.S.
citizens whithout dual citizenship with another country
- Additionally, candidates must have an active Public Trust clearance or be able to successfully pass a Public Trust clearance process
- Bachelor's degree in related field of study strongly preferred
- 5 years in Learning and Development and quality role
- Experience with DTMO TAC processes, policies and systems
- Working knowledge of DTMO terminology
- Ability to create new curriculum and update existing curriculum
- Must be able to provide feedback to a team and individual
- Must know the ADDIE (or other applicable) learning and development lifecycle
- Must be able to work on site in Alexandria, VA
Preferred Skills and Qualifications:
- Experience with eLearning tools and Learning Management Systems (LMS)
- Excellent written and oral communications and presentation skills.
- Ability to work independently
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability,...
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: Not Specified
Posted: 2025-12-15 07:06:27
-
Description & Requirements
Maximus is looking to hire a Training and QA Lead.
This position is remote but will occasionally require travel to the work site in Alexandria, Virginia.
The role will require the candidate to possess an active Public Trust security clearance or the ability to successfully pass a Public Trust clearance process.
Essential Duties and Responsibilities:
- Support the design, development, and distribution of training programs and materials.
- Develop and support the design, development, and distribution of training programs and materials.
- Establish and communicate the training methodologies to participants.
- Schedule training sessions and individual training programs, ensuring facilities set-up, audio-visual set up, and participant notification.
- Support the change management process, including ensuring accuracy and timeliness of document review, approval, and storage.
Job-Specific Essential Duties and Responsibilities:
- Design, develop, and implement training curriculum
- Develop qualitative and quantitative assessment tools to measure learner requirements and competencies
- Review, evaluate, and modify existing and proposed curriculums and recommend changes to policies and procedures as applicable.
- Maintain continuous monitoring of call and chat quality
- Conduct regular calibrations with the team to ensure quality standards are understood
- Conduct feedback sessions with Analysts based on monitoring results
- Conduct regular calibrations with the team to ensure quality standards are understood
- Support leadership with assigned duties and acts as the department's subject matter expert
Minimum Requirements
- High School diploma or equivalent with 2-3 years of experience.
- Bachelor's degree preferred.
- May have additional training or education in area of specialization.
Job-Specific Minimum Requirements:
- Due to contract requirements candidates must be U.S.
citizens whithout dual citizenship with another country
- Additionally, candidates must have an active Public Trust clearance or be able to successfully pass a Public Trust clearance process
- Bachelor's degree in related field of study strongly preferred
- 5 years in Learning and Development and quality role
- Experience with DTMO TAC processes, policies and systems
- Working knowledge of DTMO terminology
- Ability to create new curriculum and update existing curriculum
- Must be able to provide feedback to a team and individual
- Must know the ADDIE (or other applicable) learning and development lifecycle
- Must be able to work on site in Alexandria, VA
Preferred Skills and Qualifications:
- Experience with eLearning tools and Learning Management Systems (LMS)
- Excellent written and oral communications and presentation skills.
- Ability to work independently
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability,...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: Not Specified
Posted: 2025-12-15 07:06:26
-
Description & Requirements
Maximus is looking to hire a Training and QA Lead.
This position is remote but will occasionally require travel to the work site in Alexandria, Virginia.
The role will require the candidate to possess an active Public Trust security clearance or the ability to successfully pass a Public Trust clearance process.
Essential Duties and Responsibilities:
- Support the design, development, and distribution of training programs and materials.
- Develop and support the design, development, and distribution of training programs and materials.
- Establish and communicate the training methodologies to participants.
- Schedule training sessions and individual training programs, ensuring facilities set-up, audio-visual set up, and participant notification.
- Support the change management process, including ensuring accuracy and timeliness of document review, approval, and storage.
Job-Specific Essential Duties and Responsibilities:
- Design, develop, and implement training curriculum
- Develop qualitative and quantitative assessment tools to measure learner requirements and competencies
- Review, evaluate, and modify existing and proposed curriculums and recommend changes to policies and procedures as applicable.
- Maintain continuous monitoring of call and chat quality
- Conduct regular calibrations with the team to ensure quality standards are understood
- Conduct feedback sessions with Analysts based on monitoring results
- Conduct regular calibrations with the team to ensure quality standards are understood
- Support leadership with assigned duties and acts as the department's subject matter expert
Minimum Requirements
- High School diploma or equivalent with 2-3 years of experience.
- Bachelor's degree preferred.
- May have additional training or education in area of specialization.
Job-Specific Minimum Requirements:
- Due to contract requirements candidates must be U.S.
citizens whithout dual citizenship with another country
- Additionally, candidates must have an active Public Trust clearance or be able to successfully pass a Public Trust clearance process
- Bachelor's degree in related field of study strongly preferred
- 5 years in Learning and Development and quality role
- Experience with DTMO TAC processes, policies and systems
- Working knowledge of DTMO terminology
- Ability to create new curriculum and update existing curriculum
- Must be able to provide feedback to a team and individual
- Must know the ADDIE (or other applicable) learning and development lifecycle
- Must be able to work on site in Alexandria, VA
Preferred Skills and Qualifications:
- Experience with eLearning tools and Learning Management Systems (LMS)
- Excellent written and oral communications and presentation skills.
- Ability to work independently
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability,...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: Not Specified
Posted: 2025-12-15 07:06:26
-
Description & Requirements
Maximus is looking to hire a Training and QA Lead.
This position is remote but will occasionally require travel to the work site in Alexandria, Virginia.
The role will require the candidate to possess an active Public Trust security clearance or the ability to successfully pass a Public Trust clearance process.
Essential Duties and Responsibilities:
- Support the design, development, and distribution of training programs and materials.
- Develop and support the design, development, and distribution of training programs and materials.
- Establish and communicate the training methodologies to participants.
- Schedule training sessions and individual training programs, ensuring facilities set-up, audio-visual set up, and participant notification.
- Support the change management process, including ensuring accuracy and timeliness of document review, approval, and storage.
Job-Specific Essential Duties and Responsibilities:
- Design, develop, and implement training curriculum
- Develop qualitative and quantitative assessment tools to measure learner requirements and competencies
- Review, evaluate, and modify existing and proposed curriculums and recommend changes to policies and procedures as applicable.
- Maintain continuous monitoring of call and chat quality
- Conduct regular calibrations with the team to ensure quality standards are understood
- Conduct feedback sessions with Analysts based on monitoring results
- Conduct regular calibrations with the team to ensure quality standards are understood
- Support leadership with assigned duties and acts as the department's subject matter expert
Minimum Requirements
- High School diploma or equivalent with 2-3 years of experience.
- Bachelor's degree preferred.
- May have additional training or education in area of specialization.
Job-Specific Minimum Requirements:
- Due to contract requirements candidates must be U.S.
citizens whithout dual citizenship with another country
- Additionally, candidates must have an active Public Trust clearance or be able to successfully pass a Public Trust clearance process
- Bachelor's degree in related field of study strongly preferred
- 5 years in Learning and Development and quality role
- Experience with DTMO TAC processes, policies and systems
- Working knowledge of DTMO terminology
- Ability to create new curriculum and update existing curriculum
- Must be able to provide feedback to a team and individual
- Must know the ADDIE (or other applicable) learning and development lifecycle
- Must be able to work on site in Alexandria, VA
Preferred Skills and Qualifications:
- Experience with eLearning tools and Learning Management Systems (LMS)
- Excellent written and oral communications and presentation skills.
- Ability to work independently
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability,...
....Read more...
Type: Permanent Location: San Francisco, US-CA
Salary / Rate: Not Specified
Posted: 2025-12-15 07:06:25
-
Description & Requirements
Maximus is looking to hire a Training and QA Lead.
This position is remote but will occasionally require travel to the work site in Alexandria, Virginia.
The role will require the candidate to possess an active Public Trust security clearance or the ability to successfully pass a Public Trust clearance process.
Essential Duties and Responsibilities:
- Support the design, development, and distribution of training programs and materials.
- Develop and support the design, development, and distribution of training programs and materials.
- Establish and communicate the training methodologies to participants.
- Schedule training sessions and individual training programs, ensuring facilities set-up, audio-visual set up, and participant notification.
- Support the change management process, including ensuring accuracy and timeliness of document review, approval, and storage.
Job-Specific Essential Duties and Responsibilities:
- Design, develop, and implement training curriculum
- Develop qualitative and quantitative assessment tools to measure learner requirements and competencies
- Review, evaluate, and modify existing and proposed curriculums and recommend changes to policies and procedures as applicable.
- Maintain continuous monitoring of call and chat quality
- Conduct regular calibrations with the team to ensure quality standards are understood
- Conduct feedback sessions with Analysts based on monitoring results
- Conduct regular calibrations with the team to ensure quality standards are understood
- Support leadership with assigned duties and acts as the department's subject matter expert
Minimum Requirements
- High School diploma or equivalent with 2-3 years of experience.
- Bachelor's degree preferred.
- May have additional training or education in area of specialization.
Job-Specific Minimum Requirements:
- Due to contract requirements candidates must be U.S.
citizens whithout dual citizenship with another country
- Additionally, candidates must have an active Public Trust clearance or be able to successfully pass a Public Trust clearance process
- Bachelor's degree in related field of study strongly preferred
- 5 years in Learning and Development and quality role
- Experience with DTMO TAC processes, policies and systems
- Working knowledge of DTMO terminology
- Ability to create new curriculum and update existing curriculum
- Must be able to provide feedback to a team and individual
- Must know the ADDIE (or other applicable) learning and development lifecycle
- Must be able to work on site in Alexandria, VA
Preferred Skills and Qualifications:
- Experience with eLearning tools and Learning Management Systems (LMS)
- Excellent written and oral communications and presentation skills.
- Ability to work independently
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability,...
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: Not Specified
Posted: 2025-12-15 07:06:25
-
Description & Requirements
Maximus is looking to hire a Training and QA Lead.
This position is remote but will occasionally require travel to the work site in Alexandria, Virginia.
The role will require the candidate to possess an active Public Trust security clearance or the ability to successfully pass a Public Trust clearance process.
Essential Duties and Responsibilities:
- Support the design, development, and distribution of training programs and materials.
- Develop and support the design, development, and distribution of training programs and materials.
- Establish and communicate the training methodologies to participants.
- Schedule training sessions and individual training programs, ensuring facilities set-up, audio-visual set up, and participant notification.
- Support the change management process, including ensuring accuracy and timeliness of document review, approval, and storage.
Job-Specific Essential Duties and Responsibilities:
- Design, develop, and implement training curriculum
- Develop qualitative and quantitative assessment tools to measure learner requirements and competencies
- Review, evaluate, and modify existing and proposed curriculums and recommend changes to policies and procedures as applicable.
- Maintain continuous monitoring of call and chat quality
- Conduct regular calibrations with the team to ensure quality standards are understood
- Conduct feedback sessions with Analysts based on monitoring results
- Conduct regular calibrations with the team to ensure quality standards are understood
- Support leadership with assigned duties and acts as the department's subject matter expert
Minimum Requirements
- High School diploma or equivalent with 2-3 years of experience.
- Bachelor's degree preferred.
- May have additional training or education in area of specialization.
Job-Specific Minimum Requirements:
- Due to contract requirements candidates must be U.S.
citizens whithout dual citizenship with another country
- Additionally, candidates must have an active Public Trust clearance or be able to successfully pass a Public Trust clearance process
- Bachelor's degree in related field of study strongly preferred
- 5 years in Learning and Development and quality role
- Experience with DTMO TAC processes, policies and systems
- Working knowledge of DTMO terminology
- Ability to create new curriculum and update existing curriculum
- Must be able to provide feedback to a team and individual
- Must know the ADDIE (or other applicable) learning and development lifecycle
- Must be able to work on site in Alexandria, VA
Preferred Skills and Qualifications:
- Experience with eLearning tools and Learning Management Systems (LMS)
- Excellent written and oral communications and presentation skills.
- Ability to work independently
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability,...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: Not Specified
Posted: 2025-12-15 07:06:24
-
Description & Requirements
Maximus is looking to hire a Training and QA Lead.
This position is remote but will occasionally require travel to the work site in Alexandria, Virginia.
The role will require the candidate to possess an active Public Trust security clearance or the ability to successfully pass a Public Trust clearance process.
Essential Duties and Responsibilities:
- Support the design, development, and distribution of training programs and materials.
- Develop and support the design, development, and distribution of training programs and materials.
- Establish and communicate the training methodologies to participants.
- Schedule training sessions and individual training programs, ensuring facilities set-up, audio-visual set up, and participant notification.
- Support the change management process, including ensuring accuracy and timeliness of document review, approval, and storage.
Job-Specific Essential Duties and Responsibilities:
- Design, develop, and implement training curriculum
- Develop qualitative and quantitative assessment tools to measure learner requirements and competencies
- Review, evaluate, and modify existing and proposed curriculums and recommend changes to policies and procedures as applicable.
- Maintain continuous monitoring of call and chat quality
- Conduct regular calibrations with the team to ensure quality standards are understood
- Conduct feedback sessions with Analysts based on monitoring results
- Conduct regular calibrations with the team to ensure quality standards are understood
- Support leadership with assigned duties and acts as the department's subject matter expert
Minimum Requirements
- High School diploma or equivalent with 2-3 years of experience.
- Bachelor's degree preferred.
- May have additional training or education in area of specialization.
Job-Specific Minimum Requirements:
- Due to contract requirements candidates must be U.S.
citizens whithout dual citizenship with another country
- Additionally, candidates must have an active Public Trust clearance or be able to successfully pass a Public Trust clearance process
- Bachelor's degree in related field of study strongly preferred
- 5 years in Learning and Development and quality role
- Experience with DTMO TAC processes, policies and systems
- Working knowledge of DTMO terminology
- Ability to create new curriculum and update existing curriculum
- Must be able to provide feedback to a team and individual
- Must know the ADDIE (or other applicable) learning and development lifecycle
- Must be able to work on site in Alexandria, VA
Preferred Skills and Qualifications:
- Experience with eLearning tools and Learning Management Systems (LMS)
- Excellent written and oral communications and presentation skills.
- Ability to work independently
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability,...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: Not Specified
Posted: 2025-12-15 07:06:24
-
Description & Requirements
Maximus is looking to hire a Training and QA Lead.
This position is remote but will occasionally require travel to the work site in Alexandria, Virginia.
The role will require the candidate to possess an active Public Trust security clearance or the ability to successfully pass a Public Trust clearance process.
Essential Duties and Responsibilities:
- Support the design, development, and distribution of training programs and materials.
- Develop and support the design, development, and distribution of training programs and materials.
- Establish and communicate the training methodologies to participants.
- Schedule training sessions and individual training programs, ensuring facilities set-up, audio-visual set up, and participant notification.
- Support the change management process, including ensuring accuracy and timeliness of document review, approval, and storage.
Job-Specific Essential Duties and Responsibilities:
- Design, develop, and implement training curriculum
- Develop qualitative and quantitative assessment tools to measure learner requirements and competencies
- Review, evaluate, and modify existing and proposed curriculums and recommend changes to policies and procedures as applicable.
- Maintain continuous monitoring of call and chat quality
- Conduct regular calibrations with the team to ensure quality standards are understood
- Conduct feedback sessions with Analysts based on monitoring results
- Conduct regular calibrations with the team to ensure quality standards are understood
- Support leadership with assigned duties and acts as the department's subject matter expert
Minimum Requirements
- High School diploma or equivalent with 2-3 years of experience.
- Bachelor's degree preferred.
- May have additional training or education in area of specialization.
Job-Specific Minimum Requirements:
- Due to contract requirements candidates must be U.S.
citizens whithout dual citizenship with another country
- Additionally, candidates must have an active Public Trust clearance or be able to successfully pass a Public Trust clearance process
- Bachelor's degree in related field of study strongly preferred
- 5 years in Learning and Development and quality role
- Experience with DTMO TAC processes, policies and systems
- Working knowledge of DTMO terminology
- Ability to create new curriculum and update existing curriculum
- Must be able to provide feedback to a team and individual
- Must know the ADDIE (or other applicable) learning and development lifecycle
- Must be able to work on site in Alexandria, VA
Preferred Skills and Qualifications:
- Experience with eLearning tools and Learning Management Systems (LMS)
- Excellent written and oral communications and presentation skills.
- Ability to work independently
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability,...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: Not Specified
Posted: 2025-12-15 07:06:23
-
Description & Requirements
Maximus is looking to hire a Training and QA Lead.
This position is remote but will occasionally require travel to the work site in Alexandria, Virginia.
The role will require the candidate to possess an active Public Trust security clearance or the ability to successfully pass a Public Trust clearance process.
Essential Duties and Responsibilities:
- Support the design, development, and distribution of training programs and materials.
- Develop and support the design, development, and distribution of training programs and materials.
- Establish and communicate the training methodologies to participants.
- Schedule training sessions and individual training programs, ensuring facilities set-up, audio-visual set up, and participant notification.
- Support the change management process, including ensuring accuracy and timeliness of document review, approval, and storage.
Job-Specific Essential Duties and Responsibilities:
- Design, develop, and implement training curriculum
- Develop qualitative and quantitative assessment tools to measure learner requirements and competencies
- Review, evaluate, and modify existing and proposed curriculums and recommend changes to policies and procedures as applicable.
- Maintain continuous monitoring of call and chat quality
- Conduct regular calibrations with the team to ensure quality standards are understood
- Conduct feedback sessions with Analysts based on monitoring results
- Conduct regular calibrations with the team to ensure quality standards are understood
- Support leadership with assigned duties and acts as the department's subject matter expert
Minimum Requirements
- High School diploma or equivalent with 2-3 years of experience.
- Bachelor's degree preferred.
- May have additional training or education in area of specialization.
Job-Specific Minimum Requirements:
- Due to contract requirements candidates must be U.S.
citizens whithout dual citizenship with another country
- Additionally, candidates must have an active Public Trust clearance or be able to successfully pass a Public Trust clearance process
- Bachelor's degree in related field of study strongly preferred
- 5 years in Learning and Development and quality role
- Experience with DTMO TAC processes, policies and systems
- Working knowledge of DTMO terminology
- Ability to create new curriculum and update existing curriculum
- Must be able to provide feedback to a team and individual
- Must know the ADDIE (or other applicable) learning and development lifecycle
- Must be able to work on site in Alexandria, VA
Preferred Skills and Qualifications:
- Experience with eLearning tools and Learning Management Systems (LMS)
- Excellent written and oral communications and presentation skills.
- Ability to work independently
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability,...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: Not Specified
Posted: 2025-12-15 07:06:23
-
Description & Requirements
Maximus is looking to hire a Training and QA Lead.
This position is remote but will occasionally require travel to the work site in Alexandria, Virginia.
The role will require the candidate to possess an active Public Trust security clearance or the ability to successfully pass a Public Trust clearance process.
Essential Duties and Responsibilities:
- Support the design, development, and distribution of training programs and materials.
- Develop and support the design, development, and distribution of training programs and materials.
- Establish and communicate the training methodologies to participants.
- Schedule training sessions and individual training programs, ensuring facilities set-up, audio-visual set up, and participant notification.
- Support the change management process, including ensuring accuracy and timeliness of document review, approval, and storage.
Job-Specific Essential Duties and Responsibilities:
- Design, develop, and implement training curriculum
- Develop qualitative and quantitative assessment tools to measure learner requirements and competencies
- Review, evaluate, and modify existing and proposed curriculums and recommend changes to policies and procedures as applicable.
- Maintain continuous monitoring of call and chat quality
- Conduct regular calibrations with the team to ensure quality standards are understood
- Conduct feedback sessions with Analysts based on monitoring results
- Conduct regular calibrations with the team to ensure quality standards are understood
- Support leadership with assigned duties and acts as the department's subject matter expert
Minimum Requirements
- High School diploma or equivalent with 2-3 years of experience.
- Bachelor's degree preferred.
- May have additional training or education in area of specialization.
Job-Specific Minimum Requirements:
- Due to contract requirements candidates must be U.S.
citizens whithout dual citizenship with another country
- Additionally, candidates must have an active Public Trust clearance or be able to successfully pass a Public Trust clearance process
- Bachelor's degree in related field of study strongly preferred
- 5 years in Learning and Development and quality role
- Experience with DTMO TAC processes, policies and systems
- Working knowledge of DTMO terminology
- Ability to create new curriculum and update existing curriculum
- Must be able to provide feedback to a team and individual
- Must know the ADDIE (or other applicable) learning and development lifecycle
- Must be able to work on site in Alexandria, VA
Preferred Skills and Qualifications:
- Experience with eLearning tools and Learning Management Systems (LMS)
- Excellent written and oral communications and presentation skills.
- Ability to work independently
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability,...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2025-12-15 07:06:23
-
Description & Requirements
Maximus Federal is proactively seeking top talent in anticipation of a potential upcoming contract with the Defense Travel Management Office (DTMO) Travel Assistance Center (TAC).
This is a full-time fully remote position.
Why Join Maximus?
Becoming part of Maximus means joining a team that offers:
- Comprehensive benefits, including medical/dental/vision, paid time off, and more
- Opportunities for career advancement and professional development
- A collaborative, respectful work environment with supportive leadership and mentorship
As a Tier 2 Analyst, you will provide advanced customer service support for the Defense Travel Management Office, handling escalated inquiries and serving as a subject matter expert for travel-related systems and policies.
This position offers pay and benefits in accordance with the Service Contract Act (SCA) regulations.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Job-Specific Essential Duties and Responsibilities
- Provide customer service for basic and escalated inquiries and problems via multiple channels (telephone, emails, web chats)
- Receive and resolve escalations from Tier 1 support staff
- Support updates to Standard Operating Procedures (SOPs)
- Provide feedback when needed, including input on call trends, processes, procedures, and training
- Use computerized systems for tracking, information gathering, and troubleshooting
- Handle high volume inbound calls, chats, and emails
- Provide subject matter expertise regarding the DoD Government Travel Charge Card Program (GTCC), the Defense Travel System (DTS), and Travel Policy
- Ensure escalations are in compliance with travel regulations
- Receive, analyze, comprehend and respond to information inquiries and requests through various communication channels
- Other duties as assigned
Job-Specific Minimum Requirements:
- High School diploma or equivalent
- At least six months of related experience
- Ability to meet deadlines and goals, strong communication skills, detail orientated, strong attention to detail
- Ability to work as part of a team with strong problem/situation analysis capabilities
- US Citizenship (no dual citizenship)
- Ability to obtain Public Trust clearance
- Previous DTMO TAC experience (preferably as Tier 2 Analyst)
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2025-12-15 07:06:22
-
Description & Requirements
Maximus Federal is proactively seeking top talent in anticipation of a potential upcoming contract with the Defense Travel Management Office (DTMO) Travel Assistance Center (TAC).
This is a full-time fully remote position.
Why Join Maximus?
Becoming part of Maximus means joining a team that offers:
- Comprehensive benefits, including medical/dental/vision, paid time off, and more
- Opportunities for career advancement and professional development
- A collaborative, respectful work environment with supportive leadership and mentorship
As a Tier 2 Analyst, you will provide advanced customer service support for the Defense Travel Management Office, handling escalated inquiries and serving as a subject matter expert for travel-related systems and policies.
This position offers pay and benefits in accordance with the Service Contract Act (SCA) regulations.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Job-Specific Essential Duties and Responsibilities
- Provide customer service for basic and escalated inquiries and problems via multiple channels (telephone, emails, web chats)
- Receive and resolve escalations from Tier 1 support staff
- Support updates to Standard Operating Procedures (SOPs)
- Provide feedback when needed, including input on call trends, processes, procedures, and training
- Use computerized systems for tracking, information gathering, and troubleshooting
- Handle high volume inbound calls, chats, and emails
- Provide subject matter expertise regarding the DoD Government Travel Charge Card Program (GTCC), the Defense Travel System (DTS), and Travel Policy
- Ensure escalations are in compliance with travel regulations
- Receive, analyze, comprehend and respond to information inquiries and requests through various communication channels
- Other duties as assigned
Job-Specific Minimum Requirements:
- High School diploma or equivalent
- At least six months of related experience
- Ability to meet deadlines and goals, strong communication skills, detail orientated, strong attention to detail
- Ability to work as part of a team with strong problem/situation analysis capabilities
- US Citizenship (no dual citizenship)
- Ability to obtain Public Trust clearance
- Previous DTMO TAC experience (preferably as Tier 2 Analyst)
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2025-12-15 07:06:22
-
Description & Requirements
Maximus Federal is proactively seeking top talent in anticipation of a potential upcoming contract with the Defense Travel Management Office (DTMO) Travel Assistance Center (TAC).
This is a full-time fully remote position.
Why Join Maximus?
Becoming part of Maximus means joining a team that offers:
- Comprehensive benefits, including medical/dental/vision, paid time off, and more
- Opportunities for career advancement and professional development
- A collaborative, respectful work environment with supportive leadership and mentorship
As a Tier 2 Analyst, you will provide advanced customer service support for the Defense Travel Management Office, handling escalated inquiries and serving as a subject matter expert for travel-related systems and policies.
This position offers pay and benefits in accordance with the Service Contract Act (SCA) regulations.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Job-Specific Essential Duties and Responsibilities
- Provide customer service for basic and escalated inquiries and problems via multiple channels (telephone, emails, web chats)
- Receive and resolve escalations from Tier 1 support staff
- Support updates to Standard Operating Procedures (SOPs)
- Provide feedback when needed, including input on call trends, processes, procedures, and training
- Use computerized systems for tracking, information gathering, and troubleshooting
- Handle high volume inbound calls, chats, and emails
- Provide subject matter expertise regarding the DoD Government Travel Charge Card Program (GTCC), the Defense Travel System (DTS), and Travel Policy
- Ensure escalations are in compliance with travel regulations
- Receive, analyze, comprehend and respond to information inquiries and requests through various communication channels
- Other duties as assigned
Job-Specific Minimum Requirements:
- High School diploma or equivalent
- At least six months of related experience
- Ability to meet deadlines and goals, strong communication skills, detail orientated, strong attention to detail
- Ability to work as part of a team with strong problem/situation analysis capabilities
- US Citizenship (no dual citizenship)
- Ability to obtain Public Trust clearance
- Previous DTMO TAC experience (preferably as Tier 2 Analyst)
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2025-12-15 07:06:21
-
Description & Requirements
Maximus Federal is proactively seeking top talent in anticipation of a potential upcoming contract with the Defense Travel Management Office (DTMO) Travel Assistance Center (TAC).
This is a full-time fully remote position.
Why Join Maximus?
Becoming part of Maximus means joining a team that offers:
- Comprehensive benefits, including medical/dental/vision, paid time off, and more
- Opportunities for career advancement and professional development
- A collaborative, respectful work environment with supportive leadership and mentorship
As a Tier 2 Analyst, you will provide advanced customer service support for the Defense Travel Management Office, handling escalated inquiries and serving as a subject matter expert for travel-related systems and policies.
This position offers pay and benefits in accordance with the Service Contract Act (SCA) regulations.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Job-Specific Essential Duties and Responsibilities
- Provide customer service for basic and escalated inquiries and problems via multiple channels (telephone, emails, web chats)
- Receive and resolve escalations from Tier 1 support staff
- Support updates to Standard Operating Procedures (SOPs)
- Provide feedback when needed, including input on call trends, processes, procedures, and training
- Use computerized systems for tracking, information gathering, and troubleshooting
- Handle high volume inbound calls, chats, and emails
- Provide subject matter expertise regarding the DoD Government Travel Charge Card Program (GTCC), the Defense Travel System (DTS), and Travel Policy
- Ensure escalations are in compliance with travel regulations
- Receive, analyze, comprehend and respond to information inquiries and requests through various communication channels
- Other duties as assigned
Job-Specific Minimum Requirements:
- High School diploma or equivalent
- At least six months of related experience
- Ability to meet deadlines and goals, strong communication skills, detail orientated, strong attention to detail
- Ability to work as part of a team with strong problem/situation analysis capabilities
- US Citizenship (no dual citizenship)
- Ability to obtain Public Trust clearance
- Previous DTMO TAC experience (preferably as Tier 2 Analyst)
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2025-12-15 07:06:21
-
Description & Requirements
Maximus Federal is proactively seeking top talent in anticipation of a potential upcoming contract with the Defense Travel Management Office (DTMO) Travel Assistance Center (TAC).
This is a full-time fully remote position.
Why Join Maximus?
Becoming part of Maximus means joining a team that offers:
- Comprehensive benefits, including medical/dental/vision, paid time off, and more
- Opportunities for career advancement and professional development
- A collaborative, respectful work environment with supportive leadership and mentorship
As a Tier 2 Analyst, you will provide advanced customer service support for the Defense Travel Management Office, handling escalated inquiries and serving as a subject matter expert for travel-related systems and policies.
This position offers pay and benefits in accordance with the Service Contract Act (SCA) regulations.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Job-Specific Essential Duties and Responsibilities
- Provide customer service for basic and escalated inquiries and problems via multiple channels (telephone, emails, web chats)
- Receive and resolve escalations from Tier 1 support staff
- Support updates to Standard Operating Procedures (SOPs)
- Provide feedback when needed, including input on call trends, processes, procedures, and training
- Use computerized systems for tracking, information gathering, and troubleshooting
- Handle high volume inbound calls, chats, and emails
- Provide subject matter expertise regarding the DoD Government Travel Charge Card Program (GTCC), the Defense Travel System (DTS), and Travel Policy
- Ensure escalations are in compliance with travel regulations
- Receive, analyze, comprehend and respond to information inquiries and requests through various communication channels
- Other duties as assigned
Job-Specific Minimum Requirements:
- High School diploma or equivalent
- At least six months of related experience
- Ability to meet deadlines and goals, strong communication skills, detail orientated, strong attention to detail
- Ability to work as part of a team with strong problem/situation analysis capabilities
- US Citizenship (no dual citizenship)
- Ability to obtain Public Trust clearance
- Previous DTMO TAC experience (preferably as Tier 2 Analyst)
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2025-12-15 07:06:20
