-
Essential Duties and Responsibilities:
- Provides advanced clinical inquiry responses (verbal and written) to health-related inquiries from consumers, educators or medical/health professionals.
- Provides medical subject matter expertise.
- Performs advanced database searches.
- Composes documents, reports, and correspondence.
- Documents all incoming inquiries.
- Participates in special projects as required.
Minimum Requirements
- High School diploma or equivalent with 2-4 years of experience.
- May have additional training or education in area of specialization.
- Must be fluent in English and specified secondary language.
Essential Duties and Responsibilities:
- Provides advanced clinical inquiry responses (verbal and written) to health-related inquiries from
consumers, educators or medical/health professionals.
- Provides medical subject matter expertise.
- Performs advanced database searches.
- Composes documents, reports, and correspondence.
- Documents all incoming inquiries.
- Participates in special projects as required.
Education, Experience and Skills
- Experience in medical, scientific or public health discipline.
- Clinical knowledge of and experience with CDC related topics.
- Bachelor's Degree in Nursing and current RN license are required.
- Proficient internet search skills.
- Working knowledge of Microsoft Office and ability to learn and utilize software
applications.
- Excellent listening, comprehension, communications (verbal and written), problem
solving and customer service skills.
- Ability to work independently and communicate effectively.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize
simultaneous tasks.
- Ability to speak and read English and Spanish clearly, professionally, and fluently.
- Call Center experience preferred.
- Must have a Smartphone which will be required only to log into Maximus systems,
not for daily work activities.
*
*
*This position requires you to use your own personal computer or laptop.
Tablets, iPads, and Chromebooks are not permitted.
*
*
*
Home Office Requirements
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity
(you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Hard-wired internet connectivity via Category 5 or 6 ethernet cable to the home internet router
- Private and secure work area and adequate power source
- Windows or Mac Operating Systems
OS for Windows | - Windows 10 or Windows 11 (11 is preferred)
OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: Not Specified
Posted: 2026-05-30 08:46:05
-
Specific Accountabilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect, custom CCP, contact flows, IVRs, routing profiles and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs
6.Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11.
Provide high-level operational support acting as escalation point for work stoppages
12.
Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Qualifications & Experience:
* Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience
* 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect)
* Expert in AWS Services and Infrastructure as code
* Deep understanding of IAM
* Deep understanding of securing AWS environments
* Strong scripting or programming skills (e.g., Python, JavaScript).
* Expert with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
* Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront
Individual Competencies:
* Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
* Proactive, methodical and thorough approach to operations management
*...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2026-05-30 08:46:04
-
Essential Duties and Responsibilities:
- Provides advanced clinical inquiry responses (verbal and written) to health-related inquiries from consumers, educators or medical/health professionals.
- Provides medical subject matter expertise.
- Performs advanced database searches.
- Composes documents, reports, and correspondence.
- Documents all incoming inquiries.
- Participates in special projects as required.
Minimum Requirements
- High School diploma or equivalent with 2-4 years of experience.
- May have additional training or education in area of specialization.
- Must be fluent in English and specified secondary language.
Essential Duties and Responsibilities:
- Provides advanced clinical inquiry responses (verbal and written) to health-related inquiries from
consumers, educators or medical/health professionals.
- Provides medical subject matter expertise.
- Performs advanced database searches.
- Composes documents, reports, and correspondence.
- Documents all incoming inquiries.
- Participates in special projects as required.
Education, Experience and Skills
- Experience in medical, scientific or public health discipline.
- Clinical knowledge of and experience with CDC related topics.
- Bachelor's Degree in Nursing and current RN license are required.
- Proficient internet search skills.
- Working knowledge of Microsoft Office and ability to learn and utilize software
applications.
- Excellent listening, comprehension, communications (verbal and written), problem
solving and customer service skills.
- Ability to work independently and communicate effectively.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize
simultaneous tasks.
- Ability to speak and read English and Spanish clearly, professionally, and fluently.
- Call Center experience preferred.
- Must have a Smartphone which will be required only to log into Maximus systems,
not for daily work activities.
*
*
*This position requires you to use your own personal computer or laptop.
Tablets, iPads, and Chromebooks are not permitted.
*
*
*
Home Office Requirements
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity
(you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Hard-wired internet connectivity via Category 5 or 6 ethernet cable to the home internet router
- Private and secure work area and adequate power source
- Windows or Mac Operating Systems
OS for Windows | - Windows 10 or Windows 11 (11 is preferred)
OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: Not Specified
Posted: 2026-05-30 08:46:04
-
Essential Duties and Responsibilities:
- Provides advanced clinical inquiry responses (verbal and written) to health-related inquiries from consumers, educators or medical/health professionals.
- Provides medical subject matter expertise.
- Performs advanced database searches.
- Composes documents, reports, and correspondence.
- Documents all incoming inquiries.
- Participates in special projects as required.
Minimum Requirements
- High School diploma or equivalent with 2-4 years of experience.
- May have additional training or education in area of specialization.
- Must be fluent in English and specified secondary language.
Essential Duties and Responsibilities:
- Provides advanced clinical inquiry responses (verbal and written) to health-related inquiries from
consumers, educators or medical/health professionals.
- Provides medical subject matter expertise.
- Performs advanced database searches.
- Composes documents, reports, and correspondence.
- Documents all incoming inquiries.
- Participates in special projects as required.
Education, Experience and Skills
- Experience in medical, scientific or public health discipline.
- Clinical knowledge of and experience with CDC related topics.
- Bachelor's Degree in Nursing and current RN license are required.
- Proficient internet search skills.
- Working knowledge of Microsoft Office and ability to learn and utilize software
applications.
- Excellent listening, comprehension, communications (verbal and written), problem
solving and customer service skills.
- Ability to work independently and communicate effectively.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize
simultaneous tasks.
- Ability to speak and read English and Spanish clearly, professionally, and fluently.
- Call Center experience preferred.
- Must have a Smartphone which will be required only to log into Maximus systems,
not for daily work activities.
*
*
*This position requires you to use your own personal computer or laptop.
Tablets, iPads, and Chromebooks are not permitted.
*
*
*
Home Office Requirements
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity
(you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Hard-wired internet connectivity via Category 5 or 6 ethernet cable to the home internet router
- Private and secure work area and adequate power source
- Windows or Mac Operating Systems
OS for Windows | - Windows 10 or Windows 11 (11 is preferred)
OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: Not Specified
Posted: 2026-05-30 08:46:03
-
Specific Accountabilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect, custom CCP, contact flows, IVRs, routing profiles and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs
6.Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11.
Provide high-level operational support acting as escalation point for work stoppages
12.
Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Qualifications & Experience:
* Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience
* 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect)
* Expert in AWS Services and Infrastructure as code
* Deep understanding of IAM
* Deep understanding of securing AWS environments
* Strong scripting or programming skills (e.g., Python, JavaScript).
* Expert with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
* Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront
Individual Competencies:
* Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
* Proactive, methodical and thorough approach to operations management
*...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2026-05-30 08:46:03
-
Specific Accountabilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect, custom CCP, contact flows, IVRs, routing profiles and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs
6.Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11.
Provide high-level operational support acting as escalation point for work stoppages
12.
Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Qualifications & Experience:
* Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience
* 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect)
* Expert in AWS Services and Infrastructure as code
* Deep understanding of IAM
* Deep understanding of securing AWS environments
* Strong scripting or programming skills (e.g., Python, JavaScript).
* Expert with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
* Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront
Individual Competencies:
* Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
* Proactive, methodical and thorough approach to operations management
*...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2026-05-30 08:46:02
-
Specific Accountabilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect, custom CCP, contact flows, IVRs, routing profiles and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs
6.Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11.
Provide high-level operational support acting as escalation point for work stoppages
12.
Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Qualifications & Experience:
* Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience
* 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect)
* Expert in AWS Services and Infrastructure as code
* Deep understanding of IAM
* Deep understanding of securing AWS environments
* Strong scripting or programming skills (e.g., Python, JavaScript).
* Expert with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
* Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront
Individual Competencies:
* Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
* Proactive, methodical and thorough approach to operations management
*...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2026-05-30 08:46:01
-
Specific Accountabilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect, custom CCP, contact flows, IVRs, routing profiles and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs
6.Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11.
Provide high-level operational support acting as escalation point for work stoppages
12.
Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Qualifications & Experience:
* Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience
* 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect)
* Expert in AWS Services and Infrastructure as code
* Deep understanding of IAM
* Deep understanding of securing AWS environments
* Strong scripting or programming skills (e.g., Python, JavaScript).
* Expert with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
* Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront
Individual Competencies:
* Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
* Proactive, methodical and thorough approach to operations management
*...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2026-05-30 08:46:01
-
Specific Accountabilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect, custom CCP, contact flows, IVRs, routing profiles and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs
6.Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11.
Provide high-level operational support acting as escalation point for work stoppages
12.
Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Qualifications & Experience:
* Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience
* 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect)
* Expert in AWS Services and Infrastructure as code
* Deep understanding of IAM
* Deep understanding of securing AWS environments
* Strong scripting or programming skills (e.g., Python, JavaScript).
* Expert with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
* Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront
Individual Competencies:
* Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
* Proactive, methodical and thorough approach to operations management
*...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: Not Specified
Posted: 2026-05-30 08:46:00
-
Specific Accountabilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect, custom CCP, contact flows, IVRs, routing profiles and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs
6.Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11.
Provide high-level operational support acting as escalation point for work stoppages
12.
Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Qualifications & Experience:
* Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience
* 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect)
* Expert in AWS Services and Infrastructure as code
* Deep understanding of IAM
* Deep understanding of securing AWS environments
* Strong scripting or programming skills (e.g., Python, JavaScript).
* Expert with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
* Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront
Individual Competencies:
* Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
* Proactive, methodical and thorough approach to operations management
*...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2026-05-30 08:45:59
-
Specific Accountabilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect, custom CCP, contact flows, IVRs, routing profiles and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs
6.Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11.
Provide high-level operational support acting as escalation point for work stoppages
12.
Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Qualifications & Experience:
* Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience
* 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect)
* Expert in AWS Services and Infrastructure as code
* Deep understanding of IAM
* Deep understanding of securing AWS environments
* Strong scripting or programming skills (e.g., Python, JavaScript).
* Expert with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
* Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront
Individual Competencies:
* Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
* Proactive, methodical and thorough approach to operations management
*...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2026-05-30 08:45:59
-
Specific Accountabilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect, custom CCP, contact flows, IVRs, routing profiles and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs
6.Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11.
Provide high-level operational support acting as escalation point for work stoppages
12.
Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Qualifications & Experience:
* Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience
* 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect)
* Expert in AWS Services and Infrastructure as code
* Deep understanding of IAM
* Deep understanding of securing AWS environments
* Strong scripting or programming skills (e.g., Python, JavaScript).
* Expert with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
* Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront
Individual Competencies:
* Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
* Proactive, methodical and thorough approach to operations management
*...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2026-05-30 08:45:58
-
Specific Accountabilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect, custom CCP, contact flows, IVRs, routing profiles and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs
6.Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11.
Provide high-level operational support acting as escalation point for work stoppages
12.
Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Qualifications & Experience:
* Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience
* 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect)
* Expert in AWS Services and Infrastructure as code
* Deep understanding of IAM
* Deep understanding of securing AWS environments
* Strong scripting or programming skills (e.g., Python, JavaScript).
* Expert with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
* Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront
Individual Competencies:
* Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
* Proactive, methodical and thorough approach to operations management
*...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2026-05-30 08:45:57
-
Specific Accountabilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect, custom CCP, contact flows, IVRs, routing profiles and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs
6.Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11.
Provide high-level operational support acting as escalation point for work stoppages
12.
Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Qualifications & Experience:
* Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience
* 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect)
* Expert in AWS Services and Infrastructure as code
* Deep understanding of IAM
* Deep understanding of securing AWS environments
* Strong scripting or programming skills (e.g., Python, JavaScript).
* Expert with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
* Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront
Individual Competencies:
* Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
* Proactive, methodical and thorough approach to operations management
*...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2026-05-30 08:45:57
-
Specific Accountabilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect, custom CCP, contact flows, IVRs, routing profiles and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs
6.Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11.
Provide high-level operational support acting as escalation point for work stoppages
12.
Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Qualifications & Experience:
* Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience
* 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect)
* Expert in AWS Services and Infrastructure as code
* Deep understanding of IAM
* Deep understanding of securing AWS environments
* Strong scripting or programming skills (e.g., Python, JavaScript).
* Expert with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
* Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront
Individual Competencies:
* Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
* Proactive, methodical and thorough approach to operations management
*...
....Read more...
Type: Permanent Location: Dallas, US-TX
Salary / Rate: Not Specified
Posted: 2026-05-30 08:45:56
-
Specific Accountabilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect, custom CCP, contact flows, IVRs, routing profiles and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs
6.Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11.
Provide high-level operational support acting as escalation point for work stoppages
12.
Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Qualifications & Experience:
* Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience
* 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect)
* Expert in AWS Services and Infrastructure as code
* Deep understanding of IAM
* Deep understanding of securing AWS environments
* Strong scripting or programming skills (e.g., Python, JavaScript).
* Expert with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
* Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront
Individual Competencies:
* Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
* Proactive, methodical and thorough approach to operations management
*...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2026-05-30 08:45:55
-
Specific Accountabilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect, custom CCP, contact flows, IVRs, routing profiles and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs
6.Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11.
Provide high-level operational support acting as escalation point for work stoppages
12.
Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Qualifications & Experience:
* Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience
* 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect)
* Expert in AWS Services and Infrastructure as code
* Deep understanding of IAM
* Deep understanding of securing AWS environments
* Strong scripting or programming skills (e.g., Python, JavaScript).
* Expert with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
* Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront
Individual Competencies:
* Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
* Proactive, methodical and thorough approach to operations management
*...
....Read more...
Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: Not Specified
Posted: 2026-05-30 08:45:55
-
Specific Accountabilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect, custom CCP, contact flows, IVRs, routing profiles and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs
6.Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11.
Provide high-level operational support acting as escalation point for work stoppages
12.
Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Qualifications & Experience:
* Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience
* 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect)
* Expert in AWS Services and Infrastructure as code
* Deep understanding of IAM
* Deep understanding of securing AWS environments
* Strong scripting or programming skills (e.g., Python, JavaScript).
* Expert with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
* Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront
Individual Competencies:
* Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
* Proactive, methodical and thorough approach to operations management
*...
....Read more...
Type: Permanent Location: St. George, US-UT
Salary / Rate: Not Specified
Posted: 2026-05-30 08:45:54
-
Specific Accountabilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect, custom CCP, contact flows, IVRs, routing profiles and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs
6.Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11.
Provide high-level operational support acting as escalation point for work stoppages
12.
Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Qualifications & Experience:
* Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience
* 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect)
* Expert in AWS Services and Infrastructure as code
* Deep understanding of IAM
* Deep understanding of securing AWS environments
* Strong scripting or programming skills (e.g., Python, JavaScript).
* Expert with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
* Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront
Individual Competencies:
* Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
* Proactive, methodical and thorough approach to operations management
*...
....Read more...
Type: Permanent Location: Lubbock, US-TX
Salary / Rate: Not Specified
Posted: 2026-05-30 08:45:54
-
Specific Accountabilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect, custom CCP, contact flows, IVRs, routing profiles and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs
6.Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11.
Provide high-level operational support acting as escalation point for work stoppages
12.
Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Qualifications & Experience:
* Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience
* 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect)
* Expert in AWS Services and Infrastructure as code
* Deep understanding of IAM
* Deep understanding of securing AWS environments
* Strong scripting or programming skills (e.g., Python, JavaScript).
* Expert with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
* Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront
Individual Competencies:
* Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
* Proactive, methodical and thorough approach to operations management
*...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: Not Specified
Posted: 2026-05-30 08:45:53
-
Specific Accountabilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect, custom CCP, contact flows, IVRs, routing profiles and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs
6.Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11.
Provide high-level operational support acting as escalation point for work stoppages
12.
Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Qualifications & Experience:
* Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience
* 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect)
* Expert in AWS Services and Infrastructure as code
* Deep understanding of IAM
* Deep understanding of securing AWS environments
* Strong scripting or programming skills (e.g., Python, JavaScript).
* Expert with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
* Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront
Individual Competencies:
* Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
* Proactive, methodical and thorough approach to operations management
*...
....Read more...
Type: Permanent Location: Houston, US-TX
Salary / Rate: Not Specified
Posted: 2026-05-30 08:45:52
-
Specific Accountabilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect, custom CCP, contact flows, IVRs, routing profiles and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs
6.Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11.
Provide high-level operational support acting as escalation point for work stoppages
12.
Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Qualifications & Experience:
* Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience
* 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect)
* Expert in AWS Services and Infrastructure as code
* Deep understanding of IAM
* Deep understanding of securing AWS environments
* Strong scripting or programming skills (e.g., Python, JavaScript).
* Expert with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
* Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront
Individual Competencies:
* Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
* Proactive, methodical and thorough approach to operations management
*...
....Read more...
Type: Permanent Location: Rapid City, US-SD
Salary / Rate: Not Specified
Posted: 2026-05-30 08:45:52
-
Specific Accountabilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect, custom CCP, contact flows, IVRs, routing profiles and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs
6.Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11.
Provide high-level operational support acting as escalation point for work stoppages
12.
Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Qualifications & Experience:
* Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience
* 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect)
* Expert in AWS Services and Infrastructure as code
* Deep understanding of IAM
* Deep understanding of securing AWS environments
* Strong scripting or programming skills (e.g., Python, JavaScript).
* Expert with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
* Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront
Individual Competencies:
* Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
* Proactive, methodical and thorough approach to operations management
*...
....Read more...
Type: Permanent Location: Memphis, US-TN
Salary / Rate: Not Specified
Posted: 2026-05-30 08:45:51
-
Specific Accountabilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect, custom CCP, contact flows, IVRs, routing profiles and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs
6.Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11.
Provide high-level operational support acting as escalation point for work stoppages
12.
Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Qualifications & Experience:
* Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience
* 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect)
* Expert in AWS Services and Infrastructure as code
* Deep understanding of IAM
* Deep understanding of securing AWS environments
* Strong scripting or programming skills (e.g., Python, JavaScript).
* Expert with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
* Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront
Individual Competencies:
* Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
* Proactive, methodical and thorough approach to operations management
*...
....Read more...
Type: Permanent Location: Sioux Falls, US-SD
Salary / Rate: Not Specified
Posted: 2026-05-30 08:45:51
-
Specific Accountabilities
1.
Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations.
Solutions for voice, chat, and task-based interactions.
2.
Architect, custom CCP, contact flows, IVRs, routing profiles and agent hierarchies.
3.
Develop and deploy custom contact flows and automation scripts.
Configure call routing, queues, and user permissions.
Optimize contact centre operations through data analysis and feedback loops.
4.
Implement real-time and historical reporting solutions using AWS analytics tools.
5.
Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools.
Customize agent and customer experiences using APIs and SDKs
6.Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7.
Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade and identify problem areas and solve issues in a proactive manner.
Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8.
Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9.
Provide technical support and training to internal teams and end-users.
10.
Document system configurations, workflows, and best practices.
11.
Provide high-level operational support acting as escalation point for work stoppages
12.
Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Qualifications & Experience:
* Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience
* 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect)
* Expert in AWS Services and Infrastructure as code
* Deep understanding of IAM
* Deep understanding of securing AWS environments
* Strong scripting or programming skills (e.g., Python, JavaScript).
* Expert with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
* Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront
Individual Competencies:
* Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
* Proactive, methodical and thorough approach to operations management
*...
....Read more...
Type: Permanent Location: Nashville, US-TN
Salary / Rate: Not Specified
Posted: 2026-05-30 08:45:50
