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Altera, a member of the N.
Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world.
These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions.
At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe.
A new age in healthcare technology has just begun.
Job Title: Implementation Consultant Core/ Ambulatory
Location: Remote Canadian or U.S.
Role
Sunrise™ | Altera Digital Health
OVERVIEW
As an Implementation Consultant on our Professional Services team, you will be a key contributor to the digital transformation of healthcare across Manitoba.
This role is central to successfully rolling out our Electronic Medical Records (EMR) to various ambulatory clinics and healthcare institutions across the province.
You will be trained to deploy numerous Altera applications, with a primary focus on the Sunrise EMR Core and Ambulatory functionalities, including related products such as DBmotion, CPM, Opal, and Patient Portal.
In addition, you will provide expert workflow consulting services by following a structured methodology through all phases of the implementation life cycle.
Your efforts will directly ensure the successful and seamless implementation and utilization of our solutions, moving clinics from paper-based to fully electronic platforms.
RESPONSIBILITIES
* Implement the full suite of Altera software solutions, with emphasis on our Sunrise EMR (Core and Ambulatory), at our client sites, primarily in Manitoba.
* Perform all project workplan tasks in accordance with contracted project scope, functioning as a vital member of a larger project team (including PMs, Solution Architects, Clinical Consultants, and CMIOs).
* Perform complex system configuration tasks, including providing high-level consultation and technical guidance on system configuration to clients.
* Provide expert workflow consultation and guidance to clients on critical ambulatory processes, including registration, scheduling, and clinical documentation.
You will be responsible for translating existing paper-based clinic workflows into an optimized electronic format.
* Proactively identify, resolve, and/or escalate system and complex workflow issues that arise throughout your implementation project.
* Provide comprehensive activation support; consistently meet or exceed client utilization and transformation targets.
* Set appropriate expectations with various client stakeholders, from end-users to executive leadership (e.g., CMIOs), and expertly manage them throughout the project life cycle.
* Anticipate client needs, function as a client advocate, and demonstrate exceptional stakeholder engagement skills to ...
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Type: Permanent Location: Ottawa, CA-ON
Salary / Rate: 66482
Posted: 2026-08-07 09:44:20
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Overview
The Director of Program Management & Operations provides leadership and direction to ensure the successful execution of strategic and complex programs for the business.
This role is responsible for ensuring program completion on time, to budget, and in alignment with customer needs and business objectives.
You will develop and deploy management system processes, tools, and process improvement expertise to influence the achievement of business goals.
This position provides overall business strength to help drive initiatives critical to the ongoing growth and margin improvement of the business unit by defining, analyzing, and monitoring key operational metrics.
Strategic Leadership
* Develop and execute the overall TSA transition strategy.
* Build and establish the PMO for the acquired banking business, including governance, standards, and reporting.
* Develop a scalable managed services operating framework that can be reused for future acquisitions.
* Partner with executive leadership to establish governance, priorities, risks, and success metrics.
* Align IT transition activities with business objectives and acquisition milestones.
* Serve as the executive escalation point for critical issues.
TSA Planning & Execution
* Lead all IT TSA planning from due diligence through TSA exit.
* Develop a comprehensive transition roadmap with timelines, dependencies, and milestones.
* Manage TSA scope, service schedules, and exit plans.
* Ensure timely completion of all TSA deliverables.
Cross-Functional Program Leadership
* Coordinate multiple workstreams including:
+ Infrastructure
+ Applications
+ Networks
+ Cybersecurity
+ Identity & Access Management
+ End User Computing
+ Service Desk
+ Cloud Services
+ Data Migration
+ ERP/Finance Systems
+ Vendor Management
* Ensure alignment across business, legal, finance, HR, procurement, and operations.
Program Governance
* Establish executive steering committees.
* Create program governance structure and decision-making processes.
* Deliver executive dashboards, KPIs, status reports, and risk updates.
* Track budget, schedule, scope, and resource utilization.
Risk & Dependency Management
* Identify transition risks early.
* Develop mitigation and contingency plans.
* Manage interdependencies across technology and business workstreams.
* Drive issue resolution across multiple stakeholders.
Vendor & Third-Party Management
* Coordinate with existing TSA providers.
* Manage system vendors and implementation partners.
* Oversee contract transitions and licensing.
* Ensure vendor deliverables meet TSA commitments.
Infrastructure & Application Separation
Oversee transition activities including:
* Network separation
* Active Directory and identity migration
* E...
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Type: Permanent Location: Raleigh, US-NC
Salary / Rate: Not Specified
Posted: 2026-08-06 09:47:17
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Associate Manager, Professional Services
Altera Digital Health
US – EST time zone preferred
About Us
Altera, a member of the N.
Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world.
These include the Sunrise™, Paragon Daneli, TouchWorks EHR, Altera Opal, Ventus, HealthQuest™ and CareInMotion solutions.
At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe.
A new age in healthcare technology has just begun.
At Altera Digital Health, you will have the opportunity to profoundly impact the lives of patients by empowering healthcare providers to deliver superior care.
You will join a passionate and gifted team committed to innovation and excellence.
Overview
As an Associate Manager in our Professional Services organization, you will provide tactical leadership and support to a team of dedicated Implementation Consultants.
Your primary mission is to manage your team's resource availability, oversee the projects they are working on, and ensure they have the support and coaching needed to succeed and grow.
This role is pivotal in driving key initiatives, managing team performance against fiscal targets, and fostering a collaborative, high-performing environment.
You will lead a team ranging from Associate to Architect level, and will be responsible for strategically assigning work to drive successful client outcomes.
Key Responsibilities
* Lead, mentor, and develop a team of Implementation Consultants, fostering their professional growth and enhancing their skills.
* Manage team resource allocation, assigning consultants to new accounts and projects to ensure optimal project coverage and success.
* Provide day-to-day guidance and consultative direction to your team, acting as an escalation point for client or project issues.
* Oversee team performance, including adherence to billable targets, Net Promoter Score (NPS) goals, and timely submission of timesheets and expenses.
* Develop and implement best practices to drive consistency and efficiency in solution implementation.
* Work cross-functionally to create and update internal and external documentation that supports the implementation process.
* Drive education agendas and deliver training to support the growth and development of the consulting team.
* Anticipate future resource requirements and assist with the hiring process for new team members.
Qualifications
* Experience:
+ 5+ years of experience in a professional services environment with a strong understanding of project delivery and implementation lifecycles.
+ Required experience within the Healthcare IT industry, including a solid understanding of hospital environments and workflows.
+ Demonstrated passion or experience in coach...
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Type: Permanent Location: Charlotte, US-NC
Salary / Rate: 110000
Posted: 2026-08-06 09:42:57
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What You'll Do
* Learn the product delivery life cycle and how to monitor documentation progress within it
* Write and edit user-facing documentation, including user guides, technical reference guides, and release notes
* Collaborate with software developers, solution/product managers, and support and services teams to gather technical information and keep documents accurate and up to date
* Help maintain and organize our documentation site/knowledge base in ClickHelp
* Review and edit content for clarity, consistency, grammar, and adherence to our style standards
* Use AI/LLM tools to generate first-draft content from source materials (such as specs, support tickets, and transcripts), then edit, fact-check, and fill in gaps to produce polished, accurate documentation
* Incorporate feedback from user testing, support tickets, and customer questions to improve existing content
* Contribute to larger documentation projects such as content audits, migrations, or restructuring efforts
What We're Looking For
* 1–2 years of experience in technical writing, content writing, or a related field (internships and academic experience count)
* Strong writing, editing, and proofreading skills, with an eye for clarity and consistency
* Ability to break down complex or technical information into simple, user-friendly language
* Comfort working with tools like ClickHelp, Markdown, Confluence, or similar documentation platforms
* Good organizational skills and ability to manage multiple projects/deadlines
* Curiosity and willingness to learn new technical concepts and tools
* Bachelor's degree in English, Communications, Technical Writing, Computer Science, or a related field or equivalent practical experience
Nice to Have
* Familiarity with software development concepts or SaaS products
* Basic understanding of HTML/CSS with the ability to view and understand underlying HTML source code
* Experience with generating and manipulating screenshots and diagrams
* Exposure to an industry-recognized style guide, such as the Microsoft Style Guide
Why Join Us
* Fully remote team with flexible working hours
* Mentorship and growth opportunities within a supportive team
* Opportunity to shape how customers experience and understand our product
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Type: Permanent Location: Baton Rouge, US-LA
Salary / Rate: 55398
Posted: 2026-08-05 09:42:26
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What You'll Do
* Own the product roadmap for Paragon financial solutions, including revenue cycle, and manage priorities to hit time to market and time to value targets
* Cross-functionally drive development and launch of financial features from concept through delivery
* Serve as the financial subject matter expert on the regulatory team, monitoring CMS, ONC, and other federal and state requirements that affect billing, claims, payments, and financial reporting, and translating them into actionable product requirements
* Define and write functional specifications, requirements, detailed use cases, and user stories for new features and regulatory changes, and explain designs and constraints to stakeholders
* Collect, synthesize, and manage requirements from clients, internal stakeholders, and regulatory sources across multiple product releases
* Work with engineering, QA, professional services, and support during design and implementation to shape the feature set and usability of the product and ensure quality delivery on time and on budget
* Review test plans with the software quality assurance team and validate that regulatory and performance requirements are met
* Plan and manage execution of roadmaps, development schedules, and release scope for your solution areas
* Partner with client-facing teams on escalations, defect prioritization, and communication of regulatory timelines and product changes to hospital business office and finance stakeholders
What We're Looking For
* 5+ years of experience in product management, solution management, or a closely related role in healthcare IT, or equivalent experience in hospital revenue cycle or finance operations
* Working knowledge of hospital revenue cycle processes (patient accounting, claims, remittance, contract management) and/or hospital accounting functions such as materials management, accounts payable, and general ledger
* Familiarity with healthcare financial regulatory requirements, such as CMS billing and payment rules, price transparency, HIPAA X12 transactions, or comparable regulatory domains, and the ability to interpret regulations into product requirements
* Proven ability to write clear requirements, use cases, and user stories, and to communicate technical and regulatory concepts to varied audiences
* Experience working cross-functionally with development, QA, and client-facing teams throughout the product development lifecycle
* Strong organizational skills and the ability to manage competing priorities across multiple releases
* Bachelor's degree in business, finance, healthcare administration, information systems, or a related field, or equivalent practical experience
Nice to Have
* Direct experience with Paragon or another acute care EHR/HIS platform
* Experience in a hospital business office, supply chain, or finance department
* Familiarity with tools like Aha!, Azure DevO...
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Type: Permanent Location: Baton Rouge, US-LA
Salary / Rate: 106511
Posted: 2026-08-05 09:42:25
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iMDsoft, a wholly owned subsidiary of Harris Computer, is a global leader in clinical information systems.
With our flagship solution,
MetaVision, deployed across hundreds of hospitals around the world, we help clinical teams deliver superior results across complex
critical care and anaesthesia environments every day.
Join us on our exciting journey as we continue to help shape the future of critical care technology.
What’s it like to work at iMDsoft?
At iMDsoft, we value diversity and respect individual differences.
We are committed to fairness and addressing any barriers to inclusivity.
Our goal is to create a culture where every employee feels valued, respected, and empowered to contribute their unique perspectives.
By fostering diversity and inclusion, we believe we can strengthen our organization, encourage innovation and growth together.
We are looking for a Commercial & Contracts Manager to join our team and play a key role in supporting the commercial and contractual activities of our Support and Professional Services organization.
This role goes beyond traditional contract management and includes active involvement in commercial discussions, customer negotiations, renewals, and business decision-making.
It is suited for someone who enjoys combining contractual expertise with commercial thinking, relationship management, and cross-functional collaboration.
We value a proactive mindset toward learning and adopting new tools, including AI and automation, to improve workflows and efficiency.
No prior experience with such tools is required; openness to explore, learn, and experiment is key.
Responsibilities
* Lead drafting, review, and negotiation of agreements related to Support and Professional Services, including Maintenance Agreements, NDAs, Statements of Work, Amendments, and Novations
* Manage day-to-day contractual and commercial matters in alignment with company policies and business objectives
* Participate in customer-facing commercial discussions, including negotiations, renewals, payment terms, and scope definition
* Identify contractual and commercial risks and provide practical, business-oriented solutions
* Work closely with Sales, Support, Finance, R&D, and Legal teams to support deal execution and ongoing customer activities
* Support contract renewals and tender processes as a commercial and contractual focal point
* Proactively improve processes, templates, and ways of working
Requirements
* 3+ years of experience in a commercial and/or contract management role, including contract drafting, negotiation, and risk management within international environments, preferably in software, IT, services, or similar organizations.
Experience in the healthcare or medical device industry is an advantage.
* Degree in Legal Studies, Finance, Business, or related field
* Strong commercial acumen and ability to balance business needs with practical risk management
* Exp...
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Type: Permanent Location: Tel Aviv, IE-TA
Salary / Rate: 540000
Posted: 2026-08-05 09:42:11
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About Altera
Altera, a member of the N.
Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world.
These include the Sunrise™, Paragon Daneli, TouchWorks EHR, Altera Opal, Ventus, HealthQuest™ and dbMotion™ solutions.
At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe.
A new age in healthcare technology has just begun.
Position Summary
Altera is seeking a meticulous and experienced Sr Accountant to join our dynamic finance team.
This role is crucial for ensuring the accuracy and integrity of our financial records, focusing on general ledger activities, reconciliations, and compliance.
The ideal candidate will possess strong analytical capabilities, a solid understanding of accounting principles, and a proactive approach to managing complex financial operations within an MNC environment.
Duties and Responsibilities:
• Monthly accounting activities with adherence to the Close Calendar
• Preparing and posting accruals with accuracy and completeness
• Intangible Assets Accounting – capitalization, amortization, and maintaining related schedules
• Lease Accounting – accounting for leases, including recognition, measurement, and related reporting
• Accruals Accounting
• Preparing Bank Reconciliations
• Understanding of Intercompany transactions and Foreign Expenses calculation
• Preparing Account reconciliations and submission of the same in system within the assigned deadlines.
• Shall also undertake accounting of other liabilities and transaction service agreement activity.
• Supporting Internal/Statutory Audit – working on various audit requirements, reports, reconciliations.
• Direct Taxation
• Analytic skills
• Preferred knowledge about IFRS & India AS
Qualifications:
• Bachelors/Master’s degree in Commerce/CA Inter/CMA Inter
• 5-7 years of experience required in an Accounting role with experience in GL function
• Exposure to internal controls environment in MNC
• Worked on Oracle R12/ Experience in Microsoft Dynamics 365 will be an added advantage.
• Sound knowledge of MS-Office
• Strong Analytical skills
• Good Communication skills
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Type: Permanent Location: Mumbai, IN-MH
Salary / Rate: 400000
Posted: 2026-08-04 09:25:39
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We are seeking an enthusiastic Associate System Engineer from within our team to join our operations and client services function.
This is a great opportunity to grow your technical foundation, work closely with clients, and contribute to a high-performing 24×7 support team.
What You Will Do
• Support a 24×7 operational environment across rotational shifts, ensuring consistent service delivery.
• Handle Level 1 analysis, troubleshooting, and resolution of application and infrastructure incidents.
• Conduct recording reviews to assess user experience and gauge service impact.
• Collect application logs and escalate cases to the Development team with clear context.
• Deliver a premium client experience — tracking open issues, coordinating responses, and helping clients resolve problems efficiently.
• Contribute to weekly/monthly client read-outs and progress presentations.
• Identify and help drive issue/bug remediation to resolution across the client base.
• Maintain an up-to-date log of known issues and fixes, supporting consistent resolution outcomes.
• Author and maintain technical and operational procedure documentation.
• Participate in daily/weekly technical and leadership calls, keeping stakeholders informed on progress.
• Build positive, professional relationships with customers and teammates.
What We Are Looking For
• 1+ year of experience in proactive support and infrastructure/application monitoring.
• Familiarity with Global Command Center, Service Desk, or Frontline Monitoring operations.
• Commitment to following team, account, and client policies and procedures.
• Exposure to Application/Infrastructure Monitoring tools and solutions.
• Experience with Windows Server environments, .NET-based application support, IIS, worker processes, Web.config, and Event Logs.
• Basic understanding of networking and Azure Monitoring.
• Intermediate SQL skills — including SQL Jobs, queries, blocking scenarios, and Always On configuration.
• Experience with ITSM platforms such as ServiceNow or equivalent Service Desk tools.
• Basic knowledge of ITIL framework (V3.0 Foundation certification is an advantage).
• Ability to present data clearly using Power BI, Excel pivot tables, and charts.
• Good command of written and verbal English; international support experience (US or Europe preferred).
Nice to Have
• Exposure to healthcare-related applications or patient care environments.
• Familiarity with Azure cloud environments.
Qualifications
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Relevant IT certification(s) are a plus.
• Strong interpersonal and communication skills — written and verbal — with a customer-first approach.
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Type: Permanent Location: Mumbai, IN-MH
Salary / Rate: 213781
Posted: 2026-08-03 08:45:09
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Report Developer
Altera Digital Health, Remote – US/ On-site Long Island
About Us
At Altera Digital Health, we’re focused on improving how healthcare works through practical, scalable technology.
Our Managed Services team supports hospitals and health systems by keeping critical systems running smoothly, solving issues quickly, and making sure clinicians can focus on patient care instead of IT problems.
We work closely with our clients as an extension of their team, combining technical expertise with a hands-on, service-first approach.
It’s fast-paced, collaborative, and centered on delivering reliable outcomes that make a real difference in healthcare every day.
The Report Developer will examine and evaluate requirements to build reports for various business needs.
Provides support to clients and resolves technical problems by analyzing report logic and applying critical thinking skills.
Job Responsibilities
* Develop stored procedures, build reports and data extracts that meet client requirements
* Provides solutions that are in line with established plans and standards for the product
* Interacts with clinicians and other end users to understand and document business requirements for reports and extracts
* Liaises with business analysts, developers and testing teams for content input and document reviews to ensure that product functionality is well documented and tested appropriately.
* Responsible for change management including activation and backout plans
* Maintains written technical documentation detailing the contents and purpose of each report
* Documents deliverable(s) for projects and provide timely and accurate reporting of status
* Provides on-call support, analyzes and troubleshoots production related issues
* Provides on-site support during activations
* Works directly with clients on reporting needs that require overall product knowledge
* Provides peer review support to work produced by others, confirming use of relevant coding standards
* Maintains report code to enhance functionality and improve efficiency as well as replace obsolete code
* Suggests and implements procedural enhancements and code optimizations
* Proactively understands changes to project scope and making relevant changes to stored procedures and report code
Role Requirements
* Ability to code, maintain, and troubleshoot Medical Logic Modules (MLM) is preferred.
* Bachelor’s degree preferred
* 2-4 years’ relevant work experience
* Experience in a similar digital healthcare environment would be an advantage
* 2-4 years’ experience in providing technical support and maintenance in assigned product
Knowledge, Skills and Abilities
* Ability to build stored procedures and functions
* Relational Database concepts and fundamentals
* Microsoft SQL Server, Reporting and Integration Services
* Ability to interpret business needs into r...
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Type: Permanent Location: East Meadow, US-NY
Salary / Rate: Not Specified
Posted: 2026-08-01 09:46:48
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Position Type: Direct HireLocation: St.
Louis, MO (Hybrid - 3 days onsite, 2 remote)Years of Experience Required: 10+ years technical experience, 4+ years leadership experienceHiring Timeline: Immediate Company: The name of our partner organization will be disclosed during the interview process.
This is not a direct role with LaunchCode; it is a position through LaunchCode, working with one of our partner companies.
Disclaimer: We are unable to provide work sponsorship for this role.
Candidates must be authorized to work in the U.S.
without sponsorship.
Overview We are seeking an experienced Engineering Manager to lead a high-performing software development team supporting enterprise eCommerce platforms.
This role is responsible for driving technical strategy, mentoring engineers, improving development processes, and delivering scalable, customer-focused applications.
The ideal candidate is a collaborative technical leader with experience managing Agile software teams and modern enterprise technologies.
Key Responsibilities Lead, mentor, and develop a team of approximately 10 software engineers Drive engineering strategy and align technical initiatives with business objectives Partner with Product Managers, QA, and cross-functional teams to deliver scalable, high-quality solutions Promote Agile best practices through sprint planning, standups, retrospectives, and continuous improvement Collaborate with Operations, SRE, and Platform teams to troubleshoot production issues and improve system reliability Coach engineers on technical design, architecture, and professional development Ensure projects meet quality, security, performance, and delivery expectations Manage team workload, priorities, and resource allocation Support recruiting, interviewing, and hiring efforts for engineering talent Partner with senior technical leaders on architecture, infrastructure, scalability, and technology decisions Foster a collaborative, innovative engineering culture focused on continuous improvement Required Qualifications 10+ years of experience in Software Engineering, Software Development, or Operations 4+ years of experience leading and managing technical teams Bachelor's degree in Computer Science, Information Systems, or a related field Experience with enterprise software engineering best practices including code reviews, source control, CI/CD, testing, and deployment Strong understanding of application and infrastructure security best practices Experience with modern web technologies including JavaScript, Node.js, .NET/C#, Java, PHP, HTML, CSS, REST APIs, microservices, message queues, and relational databases Experience designing and delivering enterprise applications supporting eCommerce, ERP, CRM, Order Management, or similar business platforms Experience with Microsoft Azure cloud services Strong leadership, communication, and stakeholder management skills Ability to balance business priorities with technical architecture decisions Preferred Qualifi...
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Type: Permanent Location: St. Louis, US-MO
Salary / Rate: Not Specified
Posted: 2026-07-30 09:47:17
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Location: Remote (U.S.
or Canada)
Department: Support
Employment Type: Full-Time
Reports To: Director, Technical Support
Travel: Minimal (
Type: Permanent Location: Victoria, CA-BC
Salary / Rate: Not Specified
Posted: 2026-07-29 09:48:10
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Altera Digital Health
Clinical Implementation Specialist
Location: Singapore or Australia
About Altera Digital Health
At Altera Digital Health, we are on a mission to make healthcare work better for clinicians, patients, and the organisations that serve them.
We partner with healthcare providers across the globe to deliver innovative digital solutions that support critical care delivery, including electronic patient records, clinical workflows, interoperability, and decision support systems.
Our technology sits at the heart of some of the most important healthcare environments in the world.
Our Professional Services team plays a key role in transforming technology into real-world outcomes.
We work closely with customers throughout the implementation journey, ensuring not only successful system go-lives, but meaningful and lasting improvements in how care is delivered.
About the Role
We are seeking an experienced healthcare professional to lead the implementation of digital health solutions across hospitals and healthcare organisations throughout APAC.
Acting as a trusted advisor to customers, you will apply deep clinical knowledge and implementation expertise to design workflows, guide adoption, and deliver successful outcomes in complex healthcare environments.
This role is suited to senior clinicians or healthcare professionals with broad hospital experience who are passionate about improving healthcare through technology.
Key Responsibilities
Implementation Delivery
* Deliver end-to-end implementation activities in line with Altera’s implementation methodology
* Configure systems and support solution deployment across multiple clinical and operational domains
* Lead discovery workshops and facilitate clinical design decisions
* Provide go-live and activation support as required
Clinical Workflow & Consulting
* Apply strong clinical or hospital-based experience to advise on workflow design and optimisation
* Translate customer requirements into practical system configurations and solutions
* Provide expert guidance on implementation challenges and risk mitigation
* Manage stakeholder expectations and influence decision making
Stakeholder Engagement
* Act as a trusted advisor to clinical, operational, and technical stakeholders
* Lead and support client-facing sessions requiring strong communication and professional presence
* Collaborate with internal delivery teams to ensure alignment across project phases
Delivery & Quality
* Execute assigned project tasks to agreed scope, timelines, and quality standards
* Identify risks, issues, and dependencies, escalating where appropriate
* Contribute to continuous improvement of implementation processes and methodologies
* Provide feedback to internal teams on product and delivery enhancements
Key Skills & Experience
Essential
* 7+ years' experience in acute hospital or healthcare environments.
* C...
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Type: Permanent Location: Adelaide, AU-SA
Salary / Rate: 116628
Posted: 2026-07-29 09:48:01
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Altera, a new member of the N.
Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world.
These include the Sunrise™, Paragon®, TouchWorks®, Opal, STAR™, HealthQuest™ and dbMotion™ solutions.
At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe.
A new age in healthcare technology has just begun.
Overview
The Hosting Operations team is seeking an initiative-taking and experienced Citrix engineer to join a growing team.
This individual will work closely with the Business Unit leaders, Support leadership team, SDO, Altera internal IT, partners, and vendors.
This is a remote role working rotating shifts.
Responsibilities
· Implement and support enterprise-level Citrix environments
· Install, configure, and maintain Citrix servers and ADCs and related systems
· Identify opportunities to standardize, enhance, and automate existing processes
· Investigate, troubleshoot, and resolve incidents and problems with Citrix and related systems
· Serve as third level escalation for Citrix support and troubleshooting
· Engage in technical problem solving across multiple technologies
· Performs other duties and special projects as assigned
· Participate in on-call 24X7 support
Contribution towards the team synergy:
* Coach, and mentor junior team members and provide leadership.
* Complete root cause analysis and problem management and share with team members to improve team processes.
* Knowledge transfer with other team members to improve overall team education level.
* Take ownership of assigned task(s) and provide project updates.
Qualifications
Academic and Professional Qualifications:
* Bachelor's degree in Computer Science, management information systems, or related field, or equivalent experience required.
* Technical certifications
Experience:
· 7 years of experience as Citrix Virtualization engineer/administration with responsibilities including, assessments, planning, implementation and upgrades/migrations in large environments with over 2000 users.
Preferably in a healthcare environment
· One of the following Citrix certifications is preferred but not required: Citrix Certified Enterprise Engineer (CCEE), Citrix Certified Professional - Virtualization (CCP-V); Citrix Certified Expert -Virtualization (CCE-V); Citrix Certified Professional - Networking (CCP-N)
· Experience configuring and managing Citrix technologies, including CVAD (Citrix Virtual Apps and Desktops 2203 or later), Citrix NetScaler/ADC, StoreFront, Citrix Provisioning Services (PVS) and Machine Creation Services (MCS), Citrix Cloud, Citrix in Azure, and other Citrix techn...
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Type: Permanent Location: Gujrat, IN-GJ
Salary / Rate: 611551.6
Posted: 2026-07-23 09:40:00
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Program Manager, CareInMotion
Altera Digital Health
US - Remote
Overview
As a Program Manager for our CareInMotion team, you will be instrumental in driving the execution of major strategic programs for the business.
Operating at the most senior level with customers and internal stakeholders, you will manage business change and implement business strategy to meet the goals of the organization and our clients.
This role requires the coordination of cross-functional teams and resource assignments to ensure our strategic commitments are delivered on time, within scope, to budget, and to the required quality standards.
Key Responsibilities
* Drive the execution of one or more major programs, ensuring they are completed on schedule and within budget.
* Support CareInMotion and Altera leadership by providing program management control on key initiatives, including the development and delivery of solutions to market and internal process improvements.
* Partner with leaders to define the overall work breakdown structure and detailed tasks, and assess impacts on other projects.
* Facilitate cross-functional program teams to define, estimate, and schedule resources and program work to achieve the program's scope.
* Ensure adherence to common processes and project management procedures.
* Provide a platform for communication and relationship management, engaging stakeholders for buy-in and relieving bottlenecks.
* Monitor performance, provide reporting, and help diagnose the root cause of problems.
* Identify, escalate, and take pre-emptive action to mitigate critical issues and potential scheduling risks in a timely manner.
* Functionally manage program team members, communicating responsibilities and ensuring they have the resources and talent needed to succeed.
* Build strong relationships across organizational functions at various levels.
* Motivate the team to drive toward success and find ways to overcome difficulties.
* Identify, suggest, and implement improvements to processes, sharing lessons learned from program execution.
Qualifications
Experience
* 5+ years of relevant project management experience.
* Demonstrated experience in managing multiple concurrent projects and the ability to define work breakdown on complex projects.
* PMP Certification is required.
* 10+ years of relevant work experience, with 2-3 years at an Expert level or equivalent experience is preferred.
* Lean Six Sigma or other special certifications are preferred.
* Strong and demonstrable project management skills, including influencing, communications, tracking, planning, and organization.
* In-depth knowledge of project and program management methodologies, tools, and techniques.
* Solid leadership, organizational, and communication skills.
* Solid ability to collaborate with individual contributors and business leaders to define business process issues, analyz...
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Type: Permanent Location: Charlotte, US-NC
Salary / Rate: Not Specified
Posted: 2026-07-22 09:59:03
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Expert Technical Consultant
Altera Digital Health
Location: Remote — North America (EST Time Zone Preferred)
About Altera Digital Health
Altera Digital Health is a global healthcare technology company focused on supporting clinicians, hospitals, and healthcare systems through innovative digital solutions that improve patient care and operational efficiency.
Our Paragon® platform is designed specifically for community hospitals, delivering an integrated Electronic Health Record (EHR) solution that helps streamline workflows, enhance clinical and financial outcomes, and support high-quality patient experiences.
At Altera, we are passionate about building technology that empowers healthcare organisations to deliver smarter, more connected care.
Overview
This is an exciting opportunity to join our growing North American team as an Expert Technical Consultant.
In this fully remote role, you will be responsible for delivering high-quality, high-performing systems that meet our customers' business needs, leveraging Altera's industry-leading product suite.
You will play a key role in supporting healthcare organisations across North America, bringing deep technical expertise and a passion for improving healthcare outcomes through technology.
Key Responsibilities
* Deliver expert-level hardware and system software technology to customers using standard procedures and best practices
* Provide technical support throughout the implementation delivery process, including triaging and troubleshooting issues raised by clients and implementation teams
* Install and configure all software required for Altera solutions
* Develop comprehensive technical documentation to drive efficiency, support customer implementations and contribute to departmental education
* Train both clients and internal Altera staff in areas of technical expertise
* Lead interface and data conversion development and implementation using tools used by the team
* Build and maintain new toolsets to support evolving business and client needs
* Apply expert-level knowledge of Altera data schema to deliver optimal solutions
* Provide sales support services to assist in designing tailored solutions for clients
* Develop and refine procedures and policies to continuously improve service delivery
Required Qualifications
* Bachelor’s or master’s degree in information technology, Computer Science, Software Engineering or a related technical discipline — or equivalent combination of training and work experience
* 5+ years of experience with MS SQL Server and SQL scripting — this is a core requirement of the role
* Experience with Paragon® or another Electronic Health Record (EHR) system is required
* Expert knowledge of enterprise-level hardware, including Clustering, SAN technology and complex networking
* Proficiency with Microsoft Windows Server environments
* Experience with Amazon Web Services (AWS)...
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Type: Permanent Location: Raleigh, US-NC
Salary / Rate: 117163
Posted: 2026-07-19 08:47:05
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About the Role
We are searching for a deep Citrix expert — someone who has lived and breathed Citrix for years, knows the logon process inside and out, and gets genuinely excited about finding the hidden cause of a 30-second login when it should be 8.
As our Expert Systems Engineer, you will be the technical anchor of our Citrix Customer Experience team, responsible for the most complex performance investigations, the development of our diagnostic methodology, and the technical mentorship of the broader team.
You will work directly with data, AI-assisted analysis tools, Wireshark traces, Citrix Director deep dives, Power BI dashboards, and your own hard-won expertise to identify — and eliminate — the root causes of poor Citrix logon performance across a large and varied customer base.
Your findings will not stay with one customer; you will be the engine that turns individual discoveries into org-wide improvements.
Required Qualifications
* 5+ years of deep, hands-on experience with Citrix Virtual Apps and Desktops (XenApp/XenDesktop), including complex multi-site enterprise deployments, performance tuning, and advanced troubleshooting
* Expert-level understanding of the Citrix logon process — able to analyze each phase (Session Startup, Brokering, HDX, Authentication, GPO, Profile Load, Interactive Session) and interpret all key VDA and client-side metrics (SSCD, SCCD, NRWD, LPWD, GPVD, PCVD, DMVD, COVD, CAVD, etc.)
* Deep expertise in Windows Group Policy (GPO) — including design, troubleshooting, and optimization of GPOs in Citrix VDA environments; able to identify settings that impact logon performance and application behavior
* Proficiency with Citrix Director for in-depth session analysis, logon phase breakdowns, and real-time troubleshooting
* Experience with Wireshark or equivalent packet capture tools for network-layer logon diagnostics
* Strong analytical skills with the ability to correlate data from multiple sources (Power BI, Logic Monitor, Azure Log Analytics, event logs, Citrix Director) to identify root causes that are not immediately obvious
* Demonstrated experience documenting complex findings clearly and transforming them into actionable, repeatable processes and runbooks
* Experience mentoring less senior engineers and elevating the technical capability of a team
Preferred Qualifications
* FSLogix deep expertise — container configuration, profile management, optimization, and troubleshooting
* Experience with Azure cloud infrastructure, including Azure-hosted Citrix deployments, Azure Log Analytics, and Azure AD integration
* Working knowledge of Citrix StoreFront and Workspace App architecture, including configuration best practices and common performance pitfalls
* Hands-on experience with proxy settings, WPAD, and auto-proxy detection in enterprise environments and their impact on Citrix session behavior
* Familiarity wit...
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Type: Permanent Location: Mumbai, IN-MH
Salary / Rate: 679502
Posted: 2026-07-18 09:26:04
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Altera, a member of the N.
Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world.
These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions.
At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe.
A new age in healthcare technology has just begun.
Job Title: Sr Implementation Consultant Core/ Ambulatory
Location: Remote U.S.
Role
Sunrise™ | Altera Digital Health
OVERVIEW
As a Sr Implementation Consultant on our Professional Services team, you will be a key contributor to the digital transformation of healthcare across Manitoba.
This role is central to successfully rolling out our Electronic Medical Records (EMR) to various ambulatory clinics and healthcare institutions across the province.
You will be trained to deploy numerous Altera applications, with a primary focus on the Sunrise EMR Core and Ambulatory functionalities, including related products such as DBmotion, CPM, Opal, and Patient Portal.
In addition, you will provide expert workflow consulting services by following a structured methodology through all phases of the implementation life cycle.
Your efforts will directly ensure the successful and seamless implementation and utilization of our solutions, moving clinics from paper-based to fully electronic platforms.
RESPONSIBILITIES
* Implement the full suite of Altera software solutions, with emphasis on our Sunrise EMR (Core and Ambulatory), at our client sites, primarily in Manitoba.
* Perform all project workplan tasks in accordance with contracted project scope, functioning as a vital member of a larger project team (including PMs, Solution Architects, Clinical Consultants, and CMIOs).
* Perform complex system configuration tasks, including providing high-level consultation and technical guidance on system configuration to clients.
* Provide expert workflow consultation and guidance to clients on critical ambulatory processes, including registration, scheduling, and clinical documentation.
You will be responsible for translating existing paper-based clinic workflows into an optimized electronic format.
* Proactively identify, resolve, and/or escalate system and complex workflow issues that arise throughout your implementation project.
* Provide comprehensive activation support; consistently meet or exceed client utilization and transformation targets.
* Set appropriate expectations with various client stakeholders, from end-users to executive leadership (e.g., CMIOs), and expertly manage them throughout the project life cycle.
* Anticipate client needs, function as a client advocate, and demonstrate exceptional stakeholder engagement skills to foster ...
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Type: Permanent Location: Trenton, US-NJ
Salary / Rate: Not Specified
Posted: 2026-07-17 09:21:25
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JOB SUMMARY The Implementation Consultant's role is to provide software implementation and workflow consulting services to Altera clients pursuant to a contracted project.
The IC follows a structured workplan that reflects Altera methodology through all phases of the implementation life cycle to ensure the successful implementation of Altera products and solutions.
ESSENTIAL FUNCTIONS/MAJOR JOB RESPONSIBILITIES • Applies detailed knowledge of Altera products and solutions within specific domains, functional or specialty areas, to implement Altera software at client sites • Performs all project workplan tasks for assigned role in accordance with contracted project scope • Performs system configuration tasks and provides system configuration consultation to clients • Provides workflow consultation and guidance in line with Altera recommendations to clients • Identifies and resolves, and/or appropriately escalates, system and workflow issues that arise throughout an implementation project • Provides activation support • Meets or exceeds utilization targets set by the organization • Sets appropriate expectations with clients and managing them throughout the project life cycle • Executes all tasks related to a contracted project role, within a specific domain, functional or specialty area with limited support or mentorship in place • Provides feedback to appropriate internal organizational groups on software and methodology improvements • Anticipates client needs and places client at the center of thinking and functions as the client advocate
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Type: Permanent Location: Mumbai, IN-MH
Salary / Rate: 360648
Posted: 2026-07-17 09:21:24
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Role: Expert System Engineer
Responsibilities:
* Providing premium client services, working with the client, tracking their ongoing issues, and helping them resolve those issues.
* Providing weekly/monthly client read-outs and presentations
* Client's point of contact on any application/database performance issue.
* Identify, qualify & help drive the issues/bugs to remediation/resolution.
* Keep track of identified issues/fixes and drive this resolution across the client base.
* Assess the extremely complicated application and database performance issues and drive them to resolution.
* Identify known issues and turn them into an alert and establish operational workflow with operational teams.
* Prepare necessary documentation around technical procedures as well as operational procedures.
* Participate in weekly/daily technical/leadership calls to update on the progress.
* Working in a 24
*7 operational environment with rotational shifts.
* Responsible for handling Level 2 analysis, troubleshooting, and resolution.
Experience & Knowledge:
* Candidate must have a 7-8+ years of experience in supporting and monitoring
* Understands Global Command Center/Service desk/Frontline Monitoring operations
* Ensure team adherence to all team, account, and client policies and procedures.
* Experience/Knowledge of Application/Infrastructure Monitoring tools/solutions.
* LogicMonitor/AppDynamics/AzureMonitor/SentryOne or other Application Performance management tools etc.
* Experience in Windows servers infrastructure and.
Net-based Application Support, IIS, worker process thread, Web config, Event Logs
* Server Performance metrics - CPU, Memory, Queue length, MSMQ, I/O, Page writes, Perfmon,Windows Clustering etc.
* Basics of Networking and Azure Monitoring
* Intermediate to Professional level of experience in SQL.
E.g., SQL Jobs, SQL queries, Blocking, Always On
* Experience with ITSM tools such as Service desk/ServiceNow.
* Basic knowledge of ITIL framework (V3.0 foundation certificate would be added advantage)
* Creative data reporting/presentation - PowerBI, Excel, Pivot tables, charts etc
* International support experience (preferably US or Europe i.e., good command of verbal and written English)
Good to Have:-
· Understanding of healthcare related application, patient care environments.
· Understanding of Azure environments.
Academic and Professional Qualifications:
* Bachelor’s Degree in computer science/IT
* Any relevant IT certification would be a plus.
* Strong interpersonal and communication skills (written and verbal) are a must to maintain our customer’s 1st focus, document processes, and communicate effectively within the team
Working Arrangements:
* Able and willing to work in ‘shifts’ or to be on an ‘after hours’ rotation.
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Type: Permanent Location: Pune, IN-MH
Salary / Rate: Not Specified
Posted: 2026-07-17 09:21:24
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Intern – AI & Automation - Professional Services
Altera Digital Health
Part Time - 20hrs per week.
Location
Remote / Hybrid - EST time zone N.America
Level
This is a 6-month internship opportunity, with the possibility of a contract extension depending on business needs, performance, and the ongoing requirements of the team.
High-performing interns may also be considered for future full-time opportunities where appropriate.
Role Overview
As an Intern in AI & Automation, you will play a critical role in transforming healthcare IT implementations.
You will work directly under the lead for PS Transformation & Automation to bridge the gaps between R&D, Professional Services, and delivery of our solutions to Clients.
Your primary focus will be identifying operational bottlenecks and assisting in the creation, deployment, and management of innovative AI & Automation solutions that enhance project delivery and measurement.
This is a hands-on, project-based internship designed for a systems-thinker who is passionate about applied AI.
Rather than just observing, you will be building – developing agentic workflows, optimizing prompt libraries, and maintaining the digital infrastructure that allows our consultants to focus on high-value client strategy.
This role is fully remote, offering you the opportunity to collaborate with a distributed team of experts in healthcare IT and automation.
Key Responsibilities
* Tool Development & Setup: Assist in the initial configuration and deployment of AI-driven tools designed to streamline healthcare IT operations.
* Workflow Engineering: Partner with the PS Transformation lead to identify and document operational bottlenecks within the customer lifecycle that are ripe for AI intervention.
* Tool Deployment: Assist in the initial configuration, testing, and deployment of AI-driven tools designed to streamline healthcare IT operations.
* Knowledge Sharing: Act as an additional resource for Professional Services staff, creating “cheat sheets” and documentation to help them adopt automation best practices.
* Operational Intelligence: Help identify and document operational bottlenecks that can be solved through multi-model AI solutions.
* Impact Measurement: Help develop and maintain simple dashboards or reports to track the time saved and efficiency gained through implemented automation projects.
Qualifications
Must-Have
* Educational Background: Current student or recent graduate in Computer Science, Data Science, Healthcare Informatics, or a related STEM field.
* AI Literacy: A foundational understanding of Large Language Models (LLMs), prompt engineering principles, and RAG (Retrieval-Augmented Generation) architectures.
* Technical Aptitude: Comfort working with APIs, JSON, and basic system integration fundamentals.
* Collaborative Mindset: Strong interpersonal skills with the ability to work effectively in a remote, cross-functional team envir...
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Type: Permanent Location: Charlotte, US-NC
Salary / Rate: 25
Posted: 2026-07-15 10:26:39
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Total Experience: - 3-5 Years
Mandatory Skill:-
* Total 3-5 years of corporate experience
* Hands on with inbuilt financial tracking tools
* Good analytical skills
* Excellent communication skills
* Able to deal with US Team for sourcing and procurement
* Really good experienced transactional procurement background.
* Minimum 2 Years of experience in requisition & PO processing, supplier management, including preparing scorecards, reviewing contract, ISO & relevant documents, understanding risk assessments, etc.
* Knowledge of use AI tools & application will be advantageous.
* Having some experience helping with supplier diversity for US based teams would be good too.
* Should be flexible with working in shifts
Responsibilities
* Reviews and analyzes purchase requisitions
* Analyzing quotations
* Coordinates Purchasing activities with all departments to acquire inventory in a cost-effective and timely manner
* Processes Purchase requisitions, purchase change orders and requests for quotes for suppliers
* Interacts closely with vendors and suppliers to resolve all issues
* Develops and investigates supply sources, issue requests for quotations, proposals or bids for those items not covered by an existing purchase arrangement
* Supplier Management projects as needed
Education: -
* Bachelor's degree or equivalent will Help
* Diploma or any certificate course in computer basic
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Type: Permanent Location: Gujrat, IN-GJ
Salary / Rate: 320000
Posted: 2026-07-15 10:25:13
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Job Title: Expert System Engineer (Global Support - Canada Business Unit)
Location: India (Remote/Office-based)
Shift: CST Timezone (North American Support)
Role Overview
As an Expert System Engineer within the Altera Canada Business Unit, you will be the technical backbone for our Canadian healthcare clients.
This role focuses on the end-to-end lifecycle of Altera software environments—from initial installation and complex configurations to critical migrations and version upgrades.
You will ensure that our clinical and financial platforms are robust, scalable, and high-performing.
Key Responsibilities
* Environment Management: Lead the installation, configuration, and provisioning of Altera software environments for Canadian healthcare providers.
* Upgrades & Migrations: Execute complex software upgrades and data migrations, ensuring minimal downtime and data integrity.
* Infrastructure Support: Manage and maintain Windows-based server architectures and Azure cloud environments.
* Database Administration: Perform intermediate SQL Server tasks including performance tuning, scripting, and troubleshooting.
* Automation: Utilize PowerShell to automate repetitive deployment tasks and system health checks.
* Incident Management: Use ServiceNow to track, manage, and resolve technical issues within established SLAs.
* Version Control: Maintain deployment scripts and documentation via GitHub.
Required Technical Skills
* Core Systems: Experience in Windows Server administration and Microsoft Azure cloud services.
* Database: Proficiency in SQL Server (T-SQL, backups, and relational database management).
* Scripting: Intermediate to advanced PowerShell for system automation.
* Workflow Tools: Experience with ServiceNow for ticketing and GitHub for version control.
Altera Product Expertise
Preference will be given to candidates with direct experience in the following Altera solutions:
* Sunrise Clinical Manager (SCM)
* Sunrise Financial Manager (SFM)
* CPM (Clinical Performance Management)
* Altera Patient Flow
Qualifications & Soft Skills
* Communication: Exceptional English verbal and written communication skills (crucial for supporting Canadian stakeholders).
* Adaptability: Proven ability to work the CST (Central Standard Time) shift to align with Canadian business hours.
* Experience: 6+ years of experience in system engineering, preferably within the Healthcare IT sector.
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Type: Permanent Location: Mumbai, IN-MH
Salary / Rate: 679502
Posted: 2026-07-14 09:15:31
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Responsibilities
· Develop and deliver advanced data reporting and analytics solutions to support operational decision-making.
· Design and optimize Power BI solutions, including DAX measures, Power Query transformations, and data modeling for performance and scalability.
· Write and maintain complex SQL Server queries, stored procedures, and functions, ensuring performance tuning and best practices.
· Build Python-based data pipelines, scripts, and API integrations for automation and advanced analytics.
· Work with Generative AI tools and architectures, including Large Language Models (LLMs), Prompt Engineering, Retrieval-Augmented Generation (RAG) applications, and platforms such as Google Gemini and OpenAI.
· Leverage ServiceNow for reporting and analysis of ticketing data, providing operational insights and improvement opportunities.
· Utilize Microsoft Copilot and other AI assistants to improve team efficiency and decision-making.
· Document processes, share knowledge, and mentor team members to raise the overall capability of the team.
· Ensure deliverables meet quality standards and align with business objectives.
· Take ownership of assigned tasks, proactively communicating progress and risks to stakeholders.
· Actively contribute ideas for automation, innovation, and process improvement.
Qualifications
· Minimum 5 years of professional experience in analytics, operations consulting, or related roles.
· Proven expertise in Power BI (DAX, Power Query, data modeling).
· Strong SQL Server skills with experience in writing and optimizing complex stored procedures and functions.
· Proficiency in Python for data manipulation, automation, and API integration.
· Knowledge of ServiceNow reporting and ticketing data analytics will be an advantage.
· Practical exposure to Generative AI, LLMs, Prompt Engineering, RAG architectures, and tools like Google Gemini and OpenAI.
· Familiarity with Microsoft Copilot or equivalent AI-powered productivity tools.
· Bachelor’s degree in Computer Science, Information Technology, or related field (Master’s preferred).
· Excellent communication skills, both written and verbal.
· Strong collaboration and stakeholder management skills
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Type: Permanent Location: Mumbai, IN-MH
Salary / Rate: 447204
Posted: 2026-07-13 08:52:07
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Qualifications
* Bachelor’s degree in Healthcare, Business, IT, or business-related field or equivalent/years of experience required.
* Revenue Cycle certifications are preferred but not required.
This position is remote and based in the U.S
Experience
* 7+ years related work experience.
* Experience in billing operations for a hospital is preferred.
* 3+ years product management experience preferred.
* Experience with enterprise-level patient financial systems preferred.
* Experience with enterprise-level scheduling and/or registration software solutions preferred.
* Experience interacting with customers to define and prioritize requirements and specifications.
* Software design experience in complex, multi-tasking, real-time, highly availability system preferred (SAFe Agile experience preferred).
* Experience working in small, highly focused teams.
* Must be able to define and manage complex processes and/or product issues of a broad scope using independent judgment.
* Excellent analytical skills.
* Excellent interpersonal communication and management skills.
* Demonstrated problem solving skills.
Responsibilities
* Leads the full product lifecycle, including product strategy, roadmap planning, requirements gathering, and product launches.
* Translates business objectives and customer needs into product requirements, user stories, and development priorities.
* Manages and prioritizes the product backlog while collaborating closely with development, QA, and cross-functional teams.
* Engages with customers, prospects, and stakeholders to gather feedback, identify market needs, and drive product improvements.
* Supports Agile development processes, including sprint planning, daily scrums, reviews, and retrospectives.
* Develops product messaging, value propositions, and strategic communications for internal and external stakeholders.
* Ensures successful delivery of high-quality software solutions by coordinating across engineering, operations, professional services, and leadership teams.
Travel Requirements:
* As required, up to 25%
Working Arrangements:
* Work is performed in a remote environment with minimal exposure to health or safety hazards.
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Type: Permanent Location: Tallahassee, US-FL
Salary / Rate: 133045
Posted: 2026-07-11 09:48:36
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Role: Expert System Engineer
Responsibilities:
* Providing premium client services, working with the client, tracking their ongoing issues, and helping them resolve those issues.
* Providing weekly/monthly client read-outs and presentations
* Client's point of contact on any application/database performance issue.
* Identify, qualify & help drive the issues/bugs to remediation/resolution.
* Keep track of identified issues/fixes and drive this resolution across the client base.
* Assess the extremely complicated application and database performance issues and drive them to resolution.
* Identify known issues and turn them into an alert and establish operational workflow with operational teams.
* Prepare necessary documentation around technical procedures as well as operational procedures.
* Participate in weekly/daily technical/leadership calls to update on the progress.
* Working in a 24
*7 operational environment with rotational shifts.
* Responsible for handling Level 2 analysis, troubleshooting, and resolution.
Experience & Knowledge:
* Candidate must have a 7-8+ years of experience in supporting and monitoring
* Understands Global Command Center/Service desk/Frontline Monitoring operations
* Ensure team adherence to all team, account, and client policies and procedures.
* Experience/Knowledge of Application/Infrastructure Monitoring tools/solutions.
* LogicMonitor/AppDynamics/AzureMonitor/SentryOne or other Application Performance management tools etc.
* Experience in Windows servers infrastructure and.
Net-based Application Support, IIS, worker process thread, Web config, Event Logs
* Server Performance metrics - CPU, Memory, Queue length, MSMQ, I/O, Page writes, Perfmon,Windows Clustering etc.
* Basics of Networking and Azure Monitoring
* Intermediate to Professional level of experience in SQL.
E.g., SQL Jobs, SQL queries, Blocking, Always On
* Experience with ITSM tools such as Service desk/ServiceNow.
* Basic knowledge of ITIL framework (V3.0 foundation certificate would be added advantage)
* Creative data reporting/presentation - PowerBI, Excel, Pivot tables, charts etc
* International support experience (preferably US or Europe i.e., good command of verbal and written English)
Good to Have:-
· Understanding of healthcare related application, patient care environments.
· Understanding of Azure environments.
Academic and Professional Qualifications:
* Bachelor’s Degree in computer science/IT
* Any relevant IT certification would be a plus.
* Strong interpersonal and communication skills (written and verbal) are a must to maintain our customer’s 1st focus, document processes, and communicate effectively within the team
Working Arrangements:
* Able and willing to work in ‘shifts’ or to be on an ‘after hours’ rotation.
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Type: Permanent Location: Mumbai, IN-MH
Salary / Rate: 679502
Posted: 2026-07-08 09:26:11
