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Lynden International Logistics ULC is seeking a motivated Account Service Representative to join our team.
As a key member of our customer service department, you will be responsible for providing exceptional service to our clients.
This role involves handling inquiries, resolving issues, and coordinating shipments to guarantee timely delivery.
The ideal candidate should possess excellent communication skills, a strong attention to detail, and the ability to thrive in a fast-paced environment.
If you are passionate about customer satisfaction and have a background in logistics or related fields, we encourage you to apply.
SUMMARY:
This position is responsible for providing customer service, clerical and administrative duties to a substantial number of clients and their customers, ensuring accuracy and complete confidentiality.
The Account Service Representative is accountable for the timely and accurate collection of orders both online and offline with the customer.
Routine communication to the client and their customers, in both verbal and written form, is required.
WORKING SCHEDULE:
This is an in-office position which requires you to work Monday to Friday from 8:00am - 4:30pm.
LOCATION:
10 Corrine Court, Vaughan
DUTIES AND RESPONSIBILITIES:
* Computer entry of customer orders
* Oversee EDI transactions on behalf of the client and customer
* Take order desk calls
* Advise and enforce client minimum order quantity guidelines
* Advise and enforce order increments to ensure desired quantity is ordered based on client requirements Communicate with Account Receivable department when necessary to obtain credit release on identified credit hold customers as required
* Maintain current knowledge of client promotional deals and advise customers accordingly
* Advise and enforce pay terms by client as required
* Handle customer inquiries regarding delivery status of orders
* Provide proof of delivery
* Enter customer complaints into call management system to record all details pertaining to the complaint
* Resolves customer problems and complaints
* Provide client return guideline information to customers
* Convey back order information on behalf of client to their customers at time of order placement Provide client with a copy of the returns processed in the system
* Edit and enter customer returns once authorization has been received and process a credit as required Communicate daily with clients to provide information as requested
* Maintain and verify inventory and forward to clients
* Process client claims with carriers for any damages or loss while in transit to the customer
* Responsible for verification of daily sales equal to sales transmitted to each client
* Cover for other ASRs during their absence or as required
* Update management with any client updates and requests
* Enters and maintains contract and deals on behalf of the cli...
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Type: Permanent Location: Vaughan, CA-ON
Salary / Rate: Not Specified
Posted: 2025-03-01 07:14:50
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Lynden International Logistics ULC is seeking a motivated Bilingual Account Service Representative to join our team.
As a key member of our customer service department, you will be responsible for providing exceptional service to our clients.
This role involves handling inquiries, resolving issues, and coordinating shipments to guarantee timely delivery.
The ideal candidate should possess excellent communication skills, a strong attention to detail, and the ability to thrive in a fast-paced environment.
If you are passionate about customer satisfaction and have a background in logistics or related fields, we encourage you to apply.
SUMMARY:
This position is responsible for providing customer service, clerical and administrative duties to a substantial number of clients and their customers, ensuring accuracy and complete confidentiality.
The Bilingual Account Service Representative is accountable for the timely and accurate collection of orders both online and offline with the customer.
Routine communication to the client and their customers, in both verbal and written form, is required.
WORKING SCHEDULE:
This is an in-office position which requires you to work Monday to Friday from 8:00am - 4:30pm.
WORKING SCHEDULE:
10 Corrine Court, Vaughan
DUTIES AND RESPONSIBILITIES:
* Computer entry of customer orders
* Oversee EDI transactions on behalf of the client and customer
* Take order desk calls
* Advise and enforce client minimum order quantity guidelines
* Advise and enforce order increments to ensure desired quantity is ordered based on client requirements Communicate with Account Receivable department when necessary to obtain credit release on identified credit hold customers as required
* Maintain current knowledge of client promotional deals and advise customers accordingly
* Advise and enforce pay terms by client as required
* Handle customer inquiries regarding delivery status of orders
* Provide proof of delivery
* Enter customer complaints into call management system to record all details pertaining to the complaint
* Resolves customer problems and complaints
* Provide client return guideline information to customers
* Convey back order information on behalf of client to their customers at time of order placement Provide client with a copy of the returns processed in the system
* Edit and enter customer returns once authorization has been received and process a credit as required Communicate daily with clients to provide information as requested
* Maintain and verify inventory and forward to clients
* Process client claims with carriers for any damages or loss while in transit to the customer
* Responsible for verification of daily sales equal to sales transmitted to each client
* Cover for other ASRs during their absence or as required
* Update management with any client updates and requests
* Enters and maintains contract an...
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Type: Permanent Location: Vaughan, CA-ON
Salary / Rate: Not Specified
Posted: 2025-03-01 07:14:46
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Lynden Transport is looking for a Customer Service Representative who possesses a genuine desire to serve our Customers by processing and providing information through a multitude of avenues including, but not limited to, the essential functions of the job listed below.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
Other duties may be assigned.
* Carries out all duties with a strong commitment to excellent customer service
* Processes Bills of Lading for receiving, reviews Bill for complete information, assigns codes and instructions as required.
Enters alpha and numeric receiving data from source documents into computer.
Confers with customers and others to improve and/or expand services.
* Prepares and inputs data to create freight bills.
Such data includes calculations of totals, net amounts, and discounts, manually using company tariffs and using in house computer program when applicable.
* Quotes rates and documents cargo bookings.
* Enters documents into scanning (Imaging) system.
* Rates Bills of Lading using company’s computer program.
* Maintains details of business transactions or other records as required.
Counts, weighs, measures, and records number of units or other data regarding freight moved or handled.
* Answers variety of customer information requests by phone, e-mail, and fax or in person regarding rates, routing, packing procedures and interline transportation procedures.
* Provides administration customer service support for multitude of departments within company.
* Performs audit to ensure accuracy of customer billing.
* Dependable and consistent attendance is required.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Associate's degree (A.
A.) or equivalent from two-year college or technical school; or two to three years related experience and/or training; or equivalent combination of education and experience.
OTHER SKILLS AND ABILITIES
* Ability to read and interpret documents such as safety rules, procedure manuals, or governmental regulations.
* Ability to write routine reports and correspondence.
* Ability to effectively present information and respond to questions from company personnel, customers, and the general public.
* Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
* Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions.
* Ability to deal with problems involving a few concrete variables in standardized situations.
* PC Skills Requir...
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Type: Permanent Location: Fairbanks, US-AK
Salary / Rate: Not Specified
Posted: 2025-02-28 07:27:03
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Greif offers a great working environment and the opportunity to make an immediate impact at a company where your ideas are always welcome.
Job Requisition #:
030269 Customer Service Representative (Open)
Job Description:
Voor onze locatie in Lier zijn we op zoek naar een enthousiaste Customer Service Representative.
In deze rol maak je deel uit van ons internationale sales team en ben je verantwoordelijk voor het verwerken van klantenorders.
Je werkt nauw samen met collega’s uit het sales team, plant managers, logistieke afdeling, productieplanners om een optimale bedrijfsvoering te garanderen.
Wat ga je doen?
* Verwerk klantorders nauwkeurig en efficiënt in ons ERP-systeem.
* Zorg voor vlekkeloze orderbevestigingen en maak de facturatiegegevens klaar voor verzending.
* Stem levertijden af met productieplanners en houd klanten up-to-date.
* Speel in op onverwachte situaties, zoals productiestoringen of transportproblemen, en zorg voor passende oplossingen.
* Houd prijzen en prijslijsten up-to-date in het systeem. Voer productspecificaties in en zorg dat alles correct geregistreerd staat.
Wie ben jij?
* Gedreven en enthousiast, met een bachelordiploma in een administratieve of commerciële richting, of gelijkwaardige ervaring.
* Taalvaardig in Nederlands en Engels, met een bonuspunt als je ook Frans beheerst.
* Een ervaren gebruiker van ERP-systemen (zoals SAP of INFOR) en handig met MS Office.
* Iemand die zelfstandig en pragmatisch werkt, met een natuurlijke verantwoordelijkheid.
* Een communicatieve teamspeler die eerlijkheid en openheid als essentieel beschouwt.
* Klantgericht en energiek, met een passie om anderen te helpen en problemen aan te pakken.
* Blijft rustig onder druk en voelt zich als een vis in het water in een dynamische omgeving.
* Denkt logisch en analytisch en weet altijd een slimme oplossing te vinden.
Wat bieden wij?
* Een interessante en afwisselende job met ontwikkelingskansen binnen een no nonsense team waar een goeie werksfeer hangt.
* Een aantrekkelijk basisloonpakket aangevuld met extralegale voordelen zoals maaltijdcheques, hospitalisatie -en groepsverzekering, 20 verlofdagen en 12 ADV-dagen
* Mogelijkheid tot deels thuiswerk.
* Een boeiende internationale werkomgeving met veel contactmogelijkheden en kansen om ervaring op te doen.
Over Greif:
Greif Belgium is dé marktleider in industriële verpakkingen en produceert stalen- en kunststofvaten vanuit onze vestigingen in Wondelgem (Gent) en Lier.
Als onderdeel van een grote internationale familie binnen een Amerikaanse multinational, zijn we actief in 36 landen met maar liefst 247 vestigingen en 13.000 collega’s wereldwijd.
Bij ons staat veiligheid, collegialiteit en diversiteit centraal.
We creëren een leuke en diverse werkomgeving waarin hard werken en samenwerking hand in hand gaan.
Daarnaast investeren we in de ontwikkeling en groei van onze...
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Type: Permanent Location: Lier, BE-VAN
Salary / Rate: Not Specified
Posted: 2025-02-26 07:56:18
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Greif offers a great working environment and the opportunity to make an immediate impact at a company where your ideas are always welcome.
Job Requisition #:
030267 Customer Service Representative (Open)
Job Description:
Greif is a leading supplier of industrial packaging products and services, growing from its beginnings in Cleveland, Ohio, to a global footprint across more than 30 countries and 200-plus locations.
OUR VISION:
Being the best customer service company in the world.
OUR PURPOSE:
Create packaging solutions for life’s essentials.
ROLE OVERVIEW:
Respond to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization's service standards.
Works mostly independently.
Second level escalation of customer problems and needs which most likely require deviation from standard screens, scripts, and procedures.
May also be assigned to more complex and/or important products, services, and promotions.
Key Responsibilities:
* Must be willing and available to work onsite M-F from 6:00 AM - 2:30 PM
* Serves as the primary contact between Greif and its customers.
* Strengthens and maintains favorable relationships by listening to customers regarding our products and services and finding the best solution for the customer.
* Receives customer orders (via e-mail or telephone) and assures accurate and timely entry into applicable ERP software.
* Provides accurate and timely communications to customers, field sales, and the plant on any aspect of order fulfillment, such as pricing, specifications, plant production timelines, shipping, delivery dates, etc.
* Manage transportation and logistics regarding customer deliveries, dispatching, and coordinating outside freight using our Freight Management System.
* Receives customer complaints and communicates information to appropriate internal resources to implement formal complaint procedures.
In conjunction with those internal resources, secures authorization for the return of materials, initiates returned sales procedure, and prepares credit requests.
* Responds to customer requests for samples or specifications and other services.
Involves field sales personnel as appropriate.
* Assist in resolving and preparing documents for billing corrections.
* Assists in setting up new customer accounts.
* Assists in the orientation and training of other employees as requested.
* Develop knowledge of products, policies, and procedures necessary to perform job duties.
* Maintains excellent records.
* May participate in problem-solving teams for continuous process improvement.
* Review inventory levels with sales representatives to minimize inventory orders
* Assist in the development and maintenance of item specifications.
Knowledge/Skills & Education
* High school diploma or equivalent required, along with a minimum of 3 years of customer service or account devel...
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Type: Permanent Location: Bay Minette, US-AL
Salary / Rate: Not Specified
Posted: 2025-02-25 07:39:12
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The Commercial & Business Financial Services Officer primary role is to develop and execute the Commercial and Business Segment for lending and deposit products.
In collaboration with internal corporate business partners, develops business strategy, grows the commercial and business membership and delivers on Commercial goals.
This includes cross selling all appropriate Credit Union services to new, existing and potential commercial and business members.
Effectively builds the commercial and business segment of the credit union portfolio by soliciting, promoting and communicating credit union membership and its benefits. This includes existing relationships and making sure retention of those relationships is kept to the highest levels.
Participates in community activities to promote and increase awareness of Nuvision Federal Credit Union and/or Denali.
A division of Nuvision Credit Union.
Work collaboratively with the retail and Small Business teams on the commercial and business products and services offered by the credit union for referrals to enhance sales efforts throughout the credit union.
This position is responsible for the quality and accuracy of all commercial and business loan and account transactions, opening new accounts and ensuring the proper documentation is complete on all new account openings with minimal exceptions.
A primary role of this position is the member experience and is expected to represent Nuvision Federal Credit Union in a positive and professional manner at all times, showing mutual respect while working with and collaborating with others to build strong relationships internally within the organization and externally with our members.
They must maintain confidentiality with member information, pay attention to detail, demonstrate sound judgment, and act with tact and diplomacy.
Responsibilities:
* Meets all commercial and business member needs by providing timely processing of commercial and business loan and account transactions. This position performs a wide variety of duties related to handling member transactions including but not limited to; opening and closing all types of deposit and loan accounts, posting deposits, withdrawals, and loan/VISA payments, performing account transfers, recommending other products and services, and any kind of commercial and business account maintenance. All transactions are expected to be accurate and completed in a timely manner in order to ensure that Credit Union Member Service goals are achieved. Builds strong, collaborative relationships with the members to keep retention of those members high and to grow the commercial and business membership according to assigned sales goals.
* Collaborates with commercial lending, small business team and retail partners to ensure product development for the commercial and business segments are effectively being offered to understand where enhancements are needed and the retention of the commercial and busi...
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Type: Permanent Location: Huntington Beach, US-CA
Salary / Rate: Not Specified
Posted: 2025-02-25 07:15:46
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The Customer Support Analyst provides professional phone and email support to MEDHOST customers who are utilizing the MEDHOST applications.
PRIMARY DUTIES AND RESPONSIBILITIES (OTHER DUTIES MAY BE ASSIGNED)
* Provide professional phone and email support to MEDHOST customers
* Responsible for assessing the customer’s business need or problem, using on-line tools and analytical thinking to diagnose and resolve the issues or business need
* Responsible for accurately logging call information into the MEDHOST call tracking system
* Responsible for retaining ownership of cases with frequent follow up on current updates through resolution
* Research open cases thoroughly and quickly move toward accurate resolution
* Develop a thorough working knowledge of MEDHOST applications, platforms and operating systems utilized
* Required to learn various software utilities and develop knowledge of MEDHOST programming languages
* Attend and participate in MEDHOST or other job-related training courses while maintaining daily department goals
* Participation as a Customer beta representative to assist Customers with version upgrades issues toward resolution and provide explanation or assistance with new software changes
* Must have ability to work a flexible schedule and overtime hours, including nights, weekends, and holidays
* Any other duties as deemed necessary to provide quality service to the MEDHOST client base
OTHER REQUIREMENTS / SKILLS (EDUCATION, SOFTWARE, HARDWARE, ETC.)
* A.S Degree or higher in a related field preferred
* Hospital, clinical, or hospital ancillary applications experience preferred
* Previous software help desk experience preferred
* Strong computer skills: programming background, knowledge of AS/400, Java, Windows Administration, SQL Administration and Network Administration a plus
* Able to prioritize Customer issues and escalate or solve with urgency
* Excellent written, proofreading, and verbal communication skills
* Must be detail oriented, organized, and have the ability to multitask
* Ability to demonstrate supportive relationships with peers, clients, partners, and corporate executives
* Must be flexible with a can-do attitude and have the ability to remain professional under high pressure situations
* Ability to retain and protect confidential material
* Criminal and MVR backgrounds meet our company hiring criteria
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Type: Permanent Location: Atlanta, US-GA
Salary / Rate: Not Specified
Posted: 2025-02-21 08:06:09
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Ott Scientific
The Ott Scientific family of companies comprises Polysciences, Bangs Laboratories, and Ethos Biosciences.
Together, we bring the whole of our experience with best-in-class facilities and scientific, technical, analytical, and manufacturing capabilities to serve customers around the globe.
We deliver highly specialized products and services that support scientific discovery and innovations.
Bangs Laboratories
Bangs Laboratories experience in microsphere synthesis and fine particle analysis have established us as a leading manufacturer of polymer, silica and magnetic microspheres for diagnostic, research, and flow cytometry applications. We also manufacture many specialty products to support validation and QC programs for analytical instruments, including a broad portfolio of fluorescent, count, size, and cell viability standards.
Our Customer Services group is defined by individualized, thoughtful and timely customer care that supports clients as they conduct groundbreaking research or develop important medical diagnostic assays and devices. Many of our customer relationships have been built over years, and we work to ensure that our service cultivates effective communication and continues to build customer trust and loyalty.
Essential Duties & Responsibilities:
* Communicate with customers to support them through the product selection and ordering process;
* Process orders, and file related documentation as appropriate (e.g.
POs, Bank Information, Tax ID numbers, etc.);
* Learn and maintain a basic knowledge of our product and service offerings;
* Collaborate with internal technical support, QA/QC, and production staff and management as needed;
* Escalate ordering friction points and customer requests and complaints as appropriate for the continual improvement of our processes and customer support.
* Interpersonal and customer service skills to ensure positive interactions with customers.
* Experience with business to business support.
* Ability to identify and articulate customer-related problems to management.
* Multitasking and organizational skills to work on multiple issues at one time.
* Time-management skills to respond to customer emails, web forms, and phone messages promptly.
* Teamwork skills to collaborate with representatives and coworkers in other departments.
* Technical skills to use CRM database, Word, Excel, and email programs.
* Conscientious, with careful attention to detail.
* Detail-oriented, with the ability to communicate with a global customer base.
* Use of good grammar, etc.
in speaking with and composing emails to customers.
* Associates or Bachelors degree preferred, but not required.
Culture
Great people
Peer to Peer Recognition
Broader, hands-on work experience
Clean and Modern Equipment & Labs
Fun company events
Competitive Wages & Generous Year-end Bonus
Comprehensive Benefits
3 Medical PPO Medical Plans with Telemedicine, Rx, & Vision
2 Dental Plans
Healthcare, Dependent care, & Commuter Flexible Spending Accounts
401(k) with company match
Financial Health & Wellness w/1:1 Coaching
Basic & Supplemental Life Insurance
Accident, Hospital Indemnity, & Critical Illness
Paid Time Off
Short & Long-term Disability
9 Paid Holidays
Must have legal authorization to work in the US and will not require sponsorship.
Bangs is an equal opportunity employer. Drug-free workplace. Tobacco-free work site.
Bangs does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit and business need.
Equal access to programs, services, and employment is available to all persons. Those applicants requiring reasonable accommodation to the application process and/or interview process should notify a representative of the Human Resources Department.
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Type: Permanent Location: Fishers, US-IN
Salary / Rate: Not Specified
Posted: 2025-02-21 08:00:16
