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PURPOSE AND SCOPE:
The Associate Support Technician provides technical support on diverse customer telephone inquiries of applicable devices within the assigned areas of responsibility. The incumbent effectively communicates operational and technical support to diverse audiences on a routine basis. In this capacity, the Associate Support Technician provides outstanding customer service through effective and timely communication.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
* Use effective customer service to address / resolve issues related to hemodialysis machines; familiar with equipment.
* Ensure data accuracy and integrity through the documentation process of all customer contacts in applicable systems.
* Maintain various confidential patient and/or health information in compliance with company policies and procedures, HIPAA and other regulatory requirements.
* Establish and maintain strong working relationships with teams, management and/or customers through in-depth understanding, interpretation and application of established company policies and procedures during all customer interactions.
* Possess a solid understanding of hemodialysis machines and functionality.
* Support the assigned function(s) through active participating in cross-divisional team meetings as required.
* Assist with various projects as assigned by direct supervisor.
* Other duties as assigned.
Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.
PHYSICAL DEMANDS AND WORKING CONDITIONS:
* The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ Must be available for inclusion in a rotating 24-hour call coverage schedule.
+ Must be available to work overtime as required.
+ Occasionally lift and/or move up to 30 pounds.
* Travel may be required.
EDUCATION:
* High School Diploma required; Associate's Degree desirable; or equivalent experience
EXPERIENCE AND REQUIRED SKILLS:
* 2 - 4 years' as a Technician or related experience.
* Demonstrated experience in a customer service, call center or clinical environment required; dialysis equipment experience preferred.
* Strong computer skills with demonstrated proficiency in word processing, database, spreadsheet and email applications.
* Possess logical and critical thinking skills to effectively resolve diverse problems in a clear and concise manner.
* Excellent customer service skills to successfully handle confidential information with a high level of professionalism, discretion and tact.
* Strong oral and written communication skills to effectively communi...
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Type: Permanent Location: Waltham, US-MA
Salary / Rate: Not Specified
Posted: 2025-07-11 10:45:06
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At Johnson & Johnson, we believe health is everything.
Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com
Job Function:
MedTech Sales
Job Sub Function:
Capital Sales -- MedTech (Commission)
Job Category:
Professional
All Job Posting Locations:
Gurgaon, Haryana, India
Job Description:
Job Description:
Customer Development Manager for Johnson & Johnson Vision Care India
Job Summary:
This position will be responsible for managing Independent Outlets and Eye Hospitals / Opthalmic Clinics (Institutions) within a defined geography.
The CDM’s responsibility is to develop the territory and ensure sales growth for ACUVUE contact lenses in a compliant and sustainable manner.
This role will report to the Area Sales Manager.
This role will be eligible for sales incentives.
Key Responsibilities:
* Responsible to shape and grow ACUVUE business in the territory
* Serve as the single point of contact for IOs and Institutes in the territory
* Drive growth of ACUVUE sales in the territory by
+ Ensuring timely communication of BPAs, trade schemes, offers and working with the accounts to achieve the same
+ Ensuring optimal coverage of territory (all stores once a month and key stores twice a month atleast) and driving required minimum sales at each store
+ Identifying new IOs equipped with fitting contact lenses
+ Execution of programs such as trial generation activations in the key IOs
+ Driving NPIs adoption and implementation of marketing strategies
+ Working with marketing team and distributors to ensure availability of trial lenses and visual merchandising at key stores
+ Collaborating with distributors to ensure smooth service to retailers
* Develop territory to drive penetration of contact lenses
+ Building and maintaining relations with key stakeholders (retailers, optoms and stakeholders at Institutes) and driving the value of CLs in overall store growth
+ Regular product messaging and product refreshers with ECPs.
+ Collaborating with PD team to drive training programs
* Can include managing outsourced team to drive coverage in certain territories
* Adherence to J&J compliance and policies
Education:
Bachelor’s Degree in any discipline.
Degree in Optometry is an added advantage
Experience and Skills:
A minimum of 2-3 years of proven track record in Consumable sales in healthcare industry.
Exposure to CRM/ Relationship marketing will be an added advantage.
Experience in Optical in...
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Type: Permanent Location: Gurgaon, IN-HR
Salary / Rate: Not Specified
Posted: 2025-07-10 08:16:01
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Alaska Marine Trucking provides and manages local freight distribution services in Alaska which includes loading, unloading, warehousing, pickup and delivery.
Alaska Marine Trucking works closely with Alaska Marine Lines in coastal communities throughout Southeast, Central, and Western Alaska.
We currently have an opening for a Customer Service Representative in Anchorage, Alaska.
This is a full-time position which offers family friendly benefits, a competitive pay package and professional growth.
Currently, our benefit package includes:
Paid time off – start with 17 days paid time off a year (PTO)+ additional extended leave paid time
Paid Holidays– 8 paid holidays a year in addition to PTO
Health Insurance – medical, dental and vision with low employee contributions
Health Insurance for your family– we also contribute to medical, dental and vision for your family.
401(k)– with company match + additional annual retirement contribution.
Tuition Reimbursement
Employee Assistance Program
Life Insurance and AD&D– we pay at no cost to you.
Long term disability– we pay at no cost to you.
Opportunities for internal promotions/career advancement
Be part of our Team and create big possibilities in your life with a challenging and rewarding career at Alaska Marine Trucking.
SUMMARY:
Possesses a genuine desire to serve the Customer by processing and providing information through a multitude of avenues including, but not limited to, the essential functions of the job listed below. Processes and provides barge/ferry cargo availability/routing/ freight rating information for customers.
Customer Service Representative I
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following; other duties may be assigned:
* Safety is Lynden's first responsibility to our employees and our customers. This position is a safety-sensitive position and the ability to work in a constant state of alertness and safe manner.
* Answer a variety of customer information requests in person, by phone, and email, regarding rates, routing, packing procedures and interline transportation procedures.
* Performs tasks outside and during odd hours that include barge checking, intake and inspect vehicles, equipment and break-bulk cargo for shipment to Alaska or other locations.
* Process Bills of Lading for receiving, review bills for complete information, assign codes and instructions as required. Enter alpha and numeric receiving data from source documents into computer in office and occasionally in warehouse environment.
* Enter documents into scanning (Imaging) system.
* Employ training received on AML's Customer Experience Initiative.
* Respond accurately and timely to customer questions, concerns and service requirements via phone and email, or in person.
* Carry out all duties with a strong commitment to excellent customer service.
Customer Service Representative II
ESSENTIAL DUTIES AND RESPONSIBILITIES inclu...
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Type: Permanent Location: Anchorage, US-AK
Salary / Rate: 27.085
Posted: 2025-07-09 08:40:15
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Position: Remote Work From Home Online - Paid Research Panelist - Data Entry Clerk
We are seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, Phone Interviews or Paid Surveys.
With most of our paid surveys, you have the option to participate remotely online or in-person.
This is a great way to earn additional income from the comfort of your home.
Job Requirements:
* Participate by completing written and/or oral instructions.
* Complete written survey provided for each panel.
* MUST actually use products and/or services, if provided.
Then be ready to discuss PRIOR to meeting date.
Qualifications:
* Must have either a smart phone with working camera or webcam on desktop/laptop.
* Must have access to high speed internet
* Desire to fully participate in one or several of the given topics
* Ability to read, understand, and follow oral and written instructions.
* Data entry clerk experience is not necessary
Job Benefits:
* Flexibility to take part in discussions online or in-person.
* No commute needed if you choose to work from home remotely.
* No minimum hours.
You can do this part-time or full-time
* Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
* You get to review and use new products or services before they are launched to the public.
This position is perfect for anyone looking for temporary, part-time or full-time work.
The hours are flexible and no previous experience is needed.
If you are a data entry clerk or someone just looking for a flexible part time remote work at home job, this is a great way to supplement your income.
*Please note that this is an opportunity to earn extra money from home and should not be considered as a full time job.
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Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2025-07-08 08:06:21
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Company
Federal Reserve Bank of Minneapolis
Are you looking for a position that allows you to grow professionally within a fast paced, customer service environment?
The Federal Reserve Bank of Minneapolis’ Treasury Services Department supports U.S.
Treasury retail financial products, such as United States Savings Bonds.
We are seeking individuals who are customer focused, efficient, and have effective verbal communication skills to join our contact center.
• No nights
• No weekends
• No sales, collections, or cold calls
• Options to work onsite or a hybrid of onsite and remote, once training is complete
Responsibilities:
* Answer incoming calls and emails from customers, financial institutions, and legal professionals.
* Advise customers on U.S.
Treasury financial products, regulations, and forms.
* Support account setup and navigation for U.S.
Treasury websites and applications
* Aim to exceed established metrics for accuracy, timeliness, and completeness
* Provide prompt, efficient, detailed, customer-oriented service
* Act as an advocate for our customer; reporting and/or acting on areas for improvement
* Establish and maintain accurate records and documentation
* Interpret guidelines, regulations, and recommend changes to procedures and processes
Qualifications:
* Associates degree in business or an equivalent combination of education and experience.
* Minimum one year of related experience or an equivalent combination of post-secondary education and experience in customer service, operations, or related area.
* Must be a U.S.
citizen or lawful permanent resident alien with at least three years of legal residency in any visa category.
* Ability to interface directly with customers and resolve issues, follow, and explain policies and procedures, problem solve, and meet deadlines.
* Basic computer and MS Office proficiency.
* This position qualifies for a hybrid working arrangement that supports remote work but requires regular on-site attendance.
Our total rewards program offers benefits that are the best fit for you at every stage of your career:
* Comprehensive healthcare options (Medical, Dental, and Vision)
* 401(k) match, and a fully-funded pension plan
* Paid time off and holidays
* Generously subsidized public transportation
* Annual educational assistance
* On-site fitness facility
* Professional development programs, training, and conferences
* And more…
The Minneapolis Fed is committed to developing a diverse workforce and providing an inclusive environment where all employees are respected and valued.
We believe that we can foster development opportunities for all and reach our full potential by recognizing the unique experiences and identities of each of our colleagues.
From economists to cash specialists, we work together to represent you in our economy.
Full Time / Part Time
Full time
Regular / ...
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Type: Permanent Location: Minneapolis, US-MN
Salary / Rate: 48649
Posted: 2025-07-06 08:02:28
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Primary Functions:
* Quickly become a technical Subject Matter Expert (SME) on the Globys suite of products
* Acknowledge customer issues promptly, process correspondence, and undertake telephone duties
* Reproduce customer issues, determine workarounds and escalate to tier 2/3 Support as necessary
* Respond to customer functionality questions and provide informal training
* Gather supporting data from multiple sources to aid in determining incident Root Cause Analysis (RCA)
* Drive support queries and tickets to resolution and provide updates internally and externally
* Engage appropriate cross functional team members (engineers, QA, Operations) with action items
* Ensure all work is dealt with accurately and followed up daily
* Create accurate daily shift handoff reports
* Communicate often with customers—daily updates for all incidents
* Create metrics reports, presentations, and training materials as requested
* Cover other team areas or duties as required.
Minimum Qualifications:
* Bachelor’s degree in computer science, Mathematics, Physics or other technical discipline preferred
* 2-3+ years of experience in a support role for managed applications
* An intermediate understanding of web application architecture
* ·An analytical mind with a desire to investigate and learn
* · Excellent verbal, written, and oral skills including ability to present complex information
* ·Ability to understand technical concepts
* · Ability to manage time effectively and consistently meet deadlines
* · Ability to review and understand process flow analysis and methodology
* · Must be organized and methodical in approach to workload
* · Ability to establish rapport with customers in Globys stakeholders
* · Ability to multitask on several issues
* · Ability to communicate openly and contribute in a team environment
* · A team player with a positive attitude and a willingness to do whatever is needed, in a sometimes fast changing environment, to achieve project goals and requirements
* ·Proficient with Microsoft Office Suite; primarily Outlook, Word, Power Point, and Excel
* ·· Ability to script solutions in one or more scripting languages, e.g.
PowerShell, Python, BASH are a plus
Soft/ Behavior Skills:
· Good Communication and Collaboration.
· Strong ARO
· Customer Management
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.
It is not designed to be utilized as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job.
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Type: Permanent Location: Mumbai, IN-MH
Salary / Rate: 45833.33
Posted: 2025-07-04 09:09:52
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At Johnson & Johnson, we believe health is everything.
Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com
Job Function:
Sales Enablement
Job Sub Function:
Customer Success Management
Job Category:
Professional
All Job Posting Locations:
Chuo-ku, Tokyo, Japan
Job Description:
High Level Responsibilities
* Shockwaveのカスタマーサービスプロバイダー、顧客、営業/臨床担当者を電話と電子メールでサポートするための口頭および書面によるコミュニケーションスキル
*
* Microsoft Word、Excel、PowerPoint、Outlookを使用した業務経験（エクセルは数式を作成し、ピボットテーブル程度が望ましい）
* 日本の事業戦略計画の財務目標および非財務目標を十分に理解する。
*
* 米国と日本のチーム間のグローバルな連絡窓口として機能し、シームレスなコミュニケーションを確保し、両チームに影響する問題や懸念についてすべてのチームに通知する。
* 日常業務で直面する運用上の課題や懸念に対する解決策を積極的に模索する。
* 財務、営業、マーケティング、品質、 Shockwaveのお客様の成功に関連するプロジェクトに必要に応じて運用チームを配置する。
* 日本の委託先のロジスティクスグループを通じて販売注文を確実に処理し、
問題や不一致が発生した場合はお客様と協力して解決する。
* 委託先のカスタマーサービスチームを監督し、必要に応じてガイダンス、コーチング、トレーニングを提供して、目標が達成されていることを確認する。
* 評価、委託、保証/苦情など、さまざまな注文タイプに対応し、FOC注文は、委託先のカスタマーサービスグループによって処理され、正しい出荷を確認するためにフォローアップする。
* 展開されたトランク在庫および顧客の棚の在庫を管理および監査する。
* 正確でタイムリーなセールスおよびサービスレポートを、日次、週次、月次の頻度で組織に提供する。
* カスタマーサービス目標に関する詳細なKPIを定期的に提示する。
* システム全体で完全かつ正確な顧客データを維持しながら、米国チームと協力して新しいアカウントを確立し、英語と日本語への正確な翻訳を行う。
* 製品発売に関連する特別なプロジェクトを管理する。
Requirements
* 学士号（ビジネス、経営、ライフサイエンス、または同等の分野が望ましい）
* カスタマーサービス分野での8年以上の管理経験
* 外部コンサルタント/委託先の物流拠点/ディストリビューターおよびディーラーとの関係管理の経験
* 米国のカウンターパートと協力して、望ましい成果を達成した経験
* ビジネス英語と日本語を使った業務経験
～社内公募者向け～
•応募の際はAskGS内の社内公募ガイドラインをご一読いただき、応募ください。１８か月未満の方は応募前に上長及び担当BUHRの許可を取ってから応募ください。複数同時応募不可になります。
•在籍期間に関わらず、書類選考を通して１次面接に進んだ場合は、社内公募に応募し選考に進むことを上司に報告してください。
•社内紹介を行う場合は、ASK GS上の”Employee Referral Program”の詳細を理解した上で、コンプライアンスを守って紹介したものとみなします。
*
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Type: Permanent Location: Chuo-ku, JP-13
Salary / Rate: Not Specified
Posted: 2025-07-03 08:19:49
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At Johnson & Johnson, we believe health is everything.
Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com
Job Function:
Customer Management
Job Sub Function:
Customer Service Operations
Job Category:
Professional
All Job Posting Locations:
Issy-les-Moulineaux, France
Job Description:
En front office, vous traitez les commandes entrantes et sortantes, les demandes de renseignements, les réclamations et les informations via de multiples outils de communication.
Vous mettez tout en œuvre pour gérer efficacement la relation client et vous contribuez à apporter une valeur ajoutée au service en interne et en externe.
Vous contribuez à l’optimisation du niveau de service en assurant une excellente prestation de service à chaque interaction et en veillant à la résolution au premier contact pour valoriser l'expérience client.
Activités principales
• Traiter toutes les commandes, demandes de renseignements, réclamations et informations générales par téléphone/e-mail
• Maintenir les métriques SLA et EMEA (y compris les KPI associés au rôle)
• Traiter manuellement les commandes EDI et eCommerce tombées en erreur
• Contribuer à l'automatisation des commandes via l'EDI et le eCommerce en collaboration avec des partenaires internes
• Gérer les notes de crédit et de débit
• Gérer les créations et modifications de comptes client
• Suivre les retours
• Acquérir la connaissance produits, les connaissances commerciales et techniques pour gérer les relations avec les clients
• Gérer des rappels produit
• Gérer des appels sortants
• Soutenir les partenaires commerciaux
• Soutenir les initiatives de vente et de marketing
Connaissances, compétences et aptitudes requises
Indispensable:
• Bilingue Anglais/Français
- Maîtrise du Neerlandais
• Expérience dans un Service Client, de préférence en centre d’appels.
• Empathie, capacité à faire preuve de compréhension et à trouver des solutions pour valoriser le client
• Esprit d'équipe, motivation et engagement
• Capacité à communiquer ouvertement à l’écrit et à l’oral
• Approche proactive de la résolution des réclamations
• Bonnes compétences en informatique, y compris la saisie de données
• Capacité à être efficace sous pression et à travailler dans un environnement au rythme rapide et soutenu, réactivité
• Compétences organisationnelles, numérique...
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Type: Permanent Location: Issy-les-Moulineaux, FR-92
Salary / Rate: Not Specified
Posted: 2025-07-03 08:18:29
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Greif offers a great working environment and the opportunity to make an immediate impact at a company where your ideas are always welcome.
Job Requisition #:
031389 Customer Service Representative (Open)
Job Description:
Greif is a leading supplier of industrial packaging products and services, growing from its beginnings in Cleveland, Ohio, to a global footprint across more than 30 countries and 200-plus locations.
OUR VISION:
Being the best customer service company in the world.
OUR PURPOSE:
Create packaging solutions for life’s essentials.
ROLE OVERVIEW:
The Customer Service Representative provides first-level support by responding to customer inquiries via phone and email, ensuring timely, accurate, and courteous resolution in line with Greif’s service standards.
Operating under direct supervision, this role focuses on addressing routine questions, resolving basic issues, and supporting daily customer needs with a high level of professionalism and attention to detail.
Key Responsibilities:
* Interacts with customers via telephone, email, online chat, or in person to provide basic level support and simple information on products or services.
* Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
* Communicates pricing, shipping dates and appropriate order information to customer to ensure order fulfillment and satisfaction.
* Contacts customers to respond to simple inquiries or to notify them of claim investigation results or any planned adjustments.
* Collects and enters orders for new or additional products or services.
* Supports inside and outside sales.
* Updates and maintains files, including data entry.
* Fields customer questions and complaints; when the issue is beyond the coordinator’s knowledge, forwards to the assigned specialist or other appropriate colleagues.
* Performs other duties as assigned.
Education and Experience:
* Typically possesses 0-2 years of experience and a high school diploma.
Knowledge and Skills:
* Good verbal and written communication skills.
* Good computer skills with the ability to learn new software.
* Good knowledge of basic office equipment (i.e.
copiers, fax machines, calculators, etc.).
* Good organization and data entry skills.
* Good attention to detail.
At Greif, your work has purpose, colleagues care about your well-being, and you have the opportunity to grow and thrive.
Service and leadership are the core of everything we do.
Our global presence provides us a platform to do good in the world.
Compensation Range:
The pay range for this position is $22.07 - $37.55.
Typically, a competitive wage for new hires will fall between $23.00 to $26.00.
Offers for this position may vary based on market data and other factors such as job-related knowledge, skills, experience, and geographic location.
The position may also be eligible for a short-term ...
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Type: Permanent Location: Austell, US-GA
Salary / Rate: Not Specified
Posted: 2025-07-03 08:14:37
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Greif offers a great working environment and the opportunity to make an immediate impact at a company where your ideas are always welcome.
Job Requisition #:
031328 Customer Service Representative (Open)
Job Description:
Greif is a leading supplier of industrial packaging products and services, growing from its beginnings in Cleveland, Ohio, to a global footprint across more than 30 countries and 200-plus locations.
OUR VISION:
Being the best customer service company in the world.
OUR PURPOSE:
Create packaging solutions for life’s essentials.
ROLE OVERVIEW: Responds to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization's service standards.
Works mostly independently.
Second-level escalation of customer problems and needs most likely requires deviation from standard screens, scripts, and procedures.
May also be assigned to more complex and/or important products, services, and promotions.
Typically possesses a high school diploma and 3-5 years of experience.
Key Responsibilities - Onsite 7:00 AM - 4:00 PM (Monday-Friday)
* Provide a superior customer experience to all internal and external customers
* Interacts with customers via telephone or email to provide top-level support and advanced information on products or services.
* Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
* Communicates pricing, shipping dates, and appropriate order information to customers to ensure order fulfillment and satisfaction.
* Contacts customers to respond to advanced inquiries or to notify them of claim investigation results or any planned adjustments.
* Collects and enters orders for new or additional products or services.
* Supports inside and outside sales.
* Updates and maintains files, including data entry.
* Fields second-level escalated and advanced customer problems and needs; when the issue is beyond the coordinator’s knowledge, forward it to the assigned specialist or other appropriate colleagues.
* Performs other duties as assigned.
Education and Experience
* Typically possesses a high school diploma and 3-5 years of relevant experience.
Work Experience/Knowledge and Skills
* Industry or manufacturing CSR experience preferred.
* Must have strong verbal and written communication skills.
* Must be highly detailed, organized, and team-oriented.
* Must work independently, multitask in a fast-paced environment, and operate proficiently under tight deadlines.
* Ability to think critically.
* Must be a self-starter with the ability to deliver legendary customer experiences.
* Ability to act in good judgment from prior experience is a must.
* Must have PC skills in Microsoft Office software.
* ERP systems experience is a plus
* Must be able to work under immediate supervision.
* Must be willing to perform o...
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Type: Permanent Location: Chicopee, US-MA
Salary / Rate: Not Specified
Posted: 2025-07-03 08:14:35
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Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!
As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.
Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital.
Together, we’re advancing medicine and delivering the best care experience for our patients and community!
Interested in this position? Apply online and create a personal candidate account!
Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.
To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.
Time Type:
Full time
Department:
Contact Center
All Locations:
300 Ocean Avenue – Revere
Position Summary:
Category: Administrative
Hours: 40
City: Revere
Department: Contact Center
Join our dynamic team as a Contact Center Representative! We are looking for someone friendly and hard-working, fluent in both English and Spanish (preferred), with superior customer service skills.
As a member of our Contact Center, you'll answer inbound patient calls with warmth and understanding, and provide a range of services, including scheduling appointments, coordinating refill requests, and making outbound outreach calls to patients.
We offer the flexibility to work remotely, hybrid, or onsite, allowing you to choose the work environment that best suits your needs.
You can choose to work at our Contact Center onsite, which practices safety and social distancing protocols and is located across from beautiful Revere Beach.
This full-time position includes a schedule of Monday-Friday from 8 AM-5 PM.
As a Customer Service Representative, you'll have the opportunity to develop your communication and problem-solving skills, and gain experience with electronic medical record technology.
You'll also have the opportunity to advance into other roles within our organization as you gain experience and develop your skills.
Essential Duties and Responsibilities:
* Schedule, reschedule, and cancel appointments.
* Document clear and concise messages and route appropriately.
* Appropriately transfers calls to other departments when required.
* Navigate and document in the Electronic Medical Record (EPIC) to access relevant and appropriate information.
* Process refill requests accurately and effectively, according to guidelines.-Conduct outreach calls on behalf of clinical departments.
Job requirements
* High school diploma or GED required
* Minimum of 1-year customer service, administrative, or call center experience
* Excellent written and verbal communication skills
* Judgment and problem-solving skills...
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Type: Permanent Location: Revere, US-MA
Salary / Rate: Not Specified
Posted: 2025-06-27 08:40:05
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The Tennis Stringer, Pro Shop will ensure that IMG Academy Tennis supplies has the latest custom stringing expertise while also meeting the demands of the customer.
Position Responsibilities:
* Provide proper support to custom fit each individual student’s Tennis needs
* Stay up-to-date on all the latest stringing technology
* Familiar with all type of string, string patterns, and racquets.
* Works with manufacturers on having the latest equipment
* Greet all customers, rings sales on register, give correct change and sales receipt and bag merchandise.
* Work daily alongside today’s top professionals and junior players
* Maintain floor standards, customer service standards and utilizes selling skills.
* Assist with proper merchandising execution to maximize sales, earnings, and customer satisfaction.
* Assist in developing floor standards, visual merchandising, customer service standards, and sales techniques.
* Provide excellent service consistent with the academy’s core service standards and brand attributes.
* Maintain a clean and organized selling area, replenishes stock as needed.
* Follow cash handling procedures (including counting cash, checks, charges, etc.
and completing settlement forms).
* Suggest items and quantities for re-order.
* Ability to assist with inventory and receiving product
* Adhering to all company policies, procedures and business ethic codes
* Other duties as assigned
Knowledge, Skills and Abilities:
* A strong basic understanding of all tennis related retail products required
* Ability to string/service large quantity of racquets daily
* History of working in a tennis specific environment
* Retail cash handling experience
* Excellent customer service skills
* Strong interpersonal skills to deal with business contacts
* Professional appearance and demeanor
* Effective communication skills, both written and oral
* Desire to work collaboratively with colleagues
* Excellent written and verbal communication skills
Preferred Skill:
* Multi-lingual
* USRSA; Certified Stringer (CS)
* Master Racquet Technician (MRT)
Physical Demands and Work Environment:
* Ability to lift, move, push and pull equipment or boxes in excess of 40lbs.
* Ability to stand for long hours
* Should be able to handle outdoor temperatures for a reasonable period of time.
* Must be able to move around campus which includes gym, turf, fields, etc.
* Ability to work flexible hours to include nights, weekends and holidays is required
#LI-NS1
....Read more...
Type: Permanent Location: Bradenton, US-FL
Salary / Rate: Not Specified
Posted: 2025-06-27 08:33:11
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Fan Experience Representative (PT)
Location: San Antonio, TX / Non-Exempt
At Spurs Sports & Entertainment (SS&E), we work in service of something bigger than ourselves. To us it is so much more than just a game or concert. It takes all the members of our Spurs team to harness the power of sports and entertainment to create moments that excite, memories that endure, and connections that strengthen our community.
SS&E owns and operates the San Antonio Spurs (NBA), Austin Spurs (NBA G-League), and the San Antonio FC (USL), and manages day-to-day operations of the Frost Bank Center, Toyota Field, and STAR Complex.
We know that our people are our greatest asset as an organization.
We aspire to provide our teams with meaningful work, to live our values - Integrity, Success & Caring – day-to-day in what we do and foster an inclusive culture for our 1K+ employee workforce.
At Spurs Sports & Entertainment (SS&E), we treat everyone like family – that is our standard.
As a member of our team, you will help us redefine the limits of the fan experience by creating lasting, positive memories for every guest at every venue.
The Fan Experience Representative – Court Certification will uphold SS&E standards and serve as an ambassador to our fans while maintaining security and vigilance on the court.
These staff members will play as our second line of security in case of intrusion on the playing surface or need for court evacuation.
What You’ll Do:
* Ability to remain calm and professional in high pressure situations
* Respond appropriately to emergency protocols, including guest evacuations or shelter-in-place directives.
* Provide direct guest services
* Be knowledgeable about our venues, events, and SS&E to deliver the best fan experience.
* Monitor assigned areas for safety, cleanliness, and compliance with venue policies.
* Able to maintain professionalism with high profile clients and talent
* Follow all event procedures for guest entry, seating, and access control.
* Maintain situational awareness and report safety, security, or medical concerns to appropriate personnel.
* Able to communicate professionally and clear to guest and staff
* Participate in pre-event briefings for all pertinent event information
* Support ADA guest requests and needs and other accessibility related service requests with urgency and empathy.
* Other duties as assigned.
Who You Are:
* Constantly deliver a level of professionalism to all fans and guests in compliance with SS&E policies
* Frequently work in an environment with moderate to very loud noise and large crowds.
* Constantly work flexible hours such as evenings, weekends and holidays as needed.
* Constantly able to communicate and exchange information in English; bilingual (Spanish) preferred.
* Must be 18 years of age or older at the time of hire.
* Must have reliable transportation ...
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Type: Permanent Location: San Antonio, US-TX
Salary / Rate: 13
Posted: 2025-06-27 08:32:54
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Location: Onsite in Batavia, NY
Schedule: Monday - Friday | 8 AM - 5 PM EST (with flexibility as needed)
Pay Range: $21 - $22/hour, depending on experience
This role is not eligible for visa sponsorship
Your Job
Georgia-Pacific is seeking a Customer Account Coordinator to support our Batavia, NY sheet feeder facility.
This position acts as a primary liaison between our sales team, internal departments, and customers.
The Customer Account Coordinator creates value by ensuring accurate orders, quality customer service, and deliveries by Georgia-Pacific.
The ideal candidate for this position is highly organized, self-disciplined and is comfortable working in a fast-paced environment with short lead times.
A successful candidate must have strong computer skills, written and verbal communication skills, and excellent attention to detail.
Our Team
Our team is focused on providing the best possible customer experience and continuing to nurture relationships to sell, produce, and ship products.
We strive to be mutually beneficial partners with our diverse customer base as well as our vendors.
We work hand and hand with sales, design, production, shipping, and our warehouse as one team.
We value people who are safety conscious, self-motivated, confident, articulate, humble, and have integrity.
What You Will Do
* Manage customer accounts like it's your own business through proactive communication by phone and email as well as collaborating with internal teams to ensure the customers are highly satisfied
* Create and maintain spreadsheets to track inventory, order status, and other customer and production related data
* Enter orders, cancellations, and changes for multiple customer accounts with accuracy and focus on customer needs/requirements
* Coordinate shipments of products with shipping department
* Coordinate with Quality Assurance to follow-up on customer feedback and identify a root cause to offer solutions to customers
* Create new items and manage new items through the production process
* Manage inventories for effective production review and planning
* Assist with accounts payable/receivable duties as needed
* Utilizing Microsoft Office Suite (Word, Excel, Teams, etc.) on a daily basis
Who You Are (Basic Qualifications)
* Strong Excel skills (data entry, basic formulas, spreadsheet organization)
* Ability to communicate effectively across teams and with customers
* Experience with record-keeping management/documentation
* Flexible to work a schedule needed to support the business including overtime as needed
What Will Put You Ahead
* Administrative or Customer Service experience in manufacturing, logistics, industrial, distribution, and/or manufacturing environments
* Background in corrugated packaging or a related industry
* Accounting experience, including handling credit/debit transactions, conducting research, and assisting with pricing
* Working...
....Read more...
Type: Permanent Location: Batavia, US-NY
Salary / Rate: Not Specified
Posted: 2025-06-26 08:35:39
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Venue Ticketing Representative
Location: San Antonio, TX / Non-Exempt
At Spurs Sports & Entertainment (SS&E), we work in service of something bigger than ourselves. To us it is so much more than just a game or concert. It takes all the members of our Spurs team to harness the power of sports and entertainment to create moments that excite, memories that endure, and connections that strengthen our community.
SS&E owns and operates the San Antonio Spurs (NBA), Austin Spurs (NBA G-League), and the San Antonio FC (USL), and manages day-to-day operations of the Frost Bank Center, Toyota Field, and STAR Complex.
We know that our people are our greatest asset as an organization.
We aspire to provide our teams with meaningful work, to live our values - Integrity, Success & Caring – day-to-day in what we do and foster an inclusive culture for our 1K+ employee workforce.
We are currently seeking an enthusiastic and customer focused Representative to provide a primary level of assistance to customers and fans at the Frost Bank Center Box Office.
Venue Ticketing Representatives will have the opportunity to deliver high customer satisfaction while selling tickets, fulfilling will call orders, answering incoming calls and resolving any ticketing problems.
What You’ll Do:
* Under training and supervision, learn and obtain basic skills withing the Ticketmaster ticket selling system.
* File and distribute all upcoming will call in an efficient manner.
* Deliver high customer service and exhibit arena awareness by answering incoming phone calls regarding questions around seating locations, special needs accommodations and assisting with the resolution of guest issues.
* Organization and filing of ticket sales vouchers and stubs.
* Other duties as assigned.
Who You Are:
* Must be at least 18 years of age
* Possess a high school diploma or equivalent
* Minimum of 1 years’ experience in Customer service with the ability to help resolve guest issues and answer questions.
* Proficiency in Microsoft Office Suite
* Flexible availability to include working nights, weekends, and holidays
* Bilingual (English and Spanish), preferred.
Physical Requirements:
* Ability to stand for long periods of time more than 8 hours at a time.
In every position, each employee is expected to: demonstrate alignment with SS&E’s core values and mission, collaborate with internal/external community members and demonstrate ongoing development.
If you don’t have experience in every single bullet above, no sweat – we still want to hear from you and encourage you to apply!
*SS&E is an Equal Opportunity Employer
*
Nothing contained in this job description is intended to be a contract of employment, nor does any information contained herein represent a guarantee of employment for a specific duration. Your employment with SS&E is “at will”, which means that ...
....Read more...
Type: Permanent Location: San Antonio, US-TX
Salary / Rate: 13
Posted: 2025-06-25 08:27:39
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Job Title: Customer Service Specialist
Location: 1010 Harrison Ave, Boston Ma.
02119
Onsite - Monday-Friday (40 hours/week)
SUMMARY:
The Customer Service Specialist (CSS) staffs the resource room and provides direct assistance to customers seeking employment-related services and training.
Provides information to customers on available programs, resources, workshops, and other services.
Assists customers with accessing available tools and resources.
Responds to calls and emails and follows-up with customers on employment information and surveys.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The requirements listed below are representative of the essential duties required of the Customer Service Specialist position.
* Provides information to customers on Goodwill Boston Career Center programs, resources, workshops, and other services.
* Maintains up-to-date knowledge and familiarity with services and programs.
* Provides assistance to customers on the use of technology in resume preparation, job search, Internet browsing and email applications.
* Answers phones, schedules appointments, and enters member registrations, as necessary.
* Assists with on-site recruitment events, job fairs and other employer engagements.
* Process member satisfaction surveys and outreaches to customers for information on employment.
* Monitors and maintains Resource Room area, ensuring customers have access to accurate, appropriate information and functional equipment in an organized space.
* Troubleshoots problems related to equipment use and/or Internet browsing.
* Operates a variety of office equipment including personal computer, copy machine, and fax machine.
* Exercises good judgement, discretion, confidentiality, and sensitivity.
* Performs duties in accordance with Goodwill’s standard policies and procedures.
* Other duties as assigned.
LEVEL OF RESPONSIBILITY
* Employee works under general supervision.
* Employee makes decisions within clearly prescribed areas referring matters that fall outside that area to others.
* Employee recommends actions and alternatives to supervisor and others.
* Advises members on proper use of career center services.
SUPERVISORY RESPONSIBILITIES
* Does not have any supervisory responsibilities.
QUALIFICATION REQUIREMENTS:
* High School or General Equivalency Diploma (GED) required.
* Minimum one (1) year of experience working in a comparable role.
* Strong communication skills.
* Possess active listening and response skills for interacting with customers, business partners and staff.
* Must have excellent organizational, time-management, and problem-solving skills.
* Ability to efficiently prioritize and multi-task.
* Exceptional interpersonal and customer service skills.
* Proficiency in Microsoft Office, particularly Word and Excel.
* Bilingual (Spanish, Haitian Creole) a plus....
....Read more...
Type: Permanent Location: Boston, US-MA
Salary / Rate: 20.5
Posted: 2025-06-25 08:19:28
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Georgia-Pacific creates long-term value by using resources efficiently to provide innovative products and solutions that meet the needs of customers and society, while operating in a manner that is environmentally and socially responsible, and economically sound.
Headquartered in Atlanta, Georgia-Pacific LLC is one of the world's leading manufacturers and marketers of building products, consumer products, packaging, paper, cellulose and chemicals.
The company employs more than 30,000 people at approximately 300 locations in North and South America.
We are currently seeking a Product Support Specialist to join our Technical Services team.
What You Will Do
Technical Product Support:
• Provide technical support for Georgia-Pacific Building Products (gypsum, structural
panels, lumber)
• Manage inbound inquiries from both internal and external customers
• Provide timely, accurate, data-based solutions.
• Provide support to central and west coast customers
• Capture and enter accurate customer records into CRM
• Collaborate with team members and other departments for efficient issue resolution
• Cross functional collaboration across the organization
Claims Processing:
• Process product warranty claims applying critical and economic thinking
• Communicate claim status updates to customers and resolve related issues
• Track and analyze claims data to identify trends and maintain accurate records
Data Analysis:
• Analyze data and provide insights on customer trends, product trends and claim trends
Who You Are (Basic Qualifications)
• Experience using Microsoft Office Suite (e.g., Word, Outlook, PowerPoint, Excel and
Teams)
• Strong written and verbal communication skills
• 2 -3 years of related work experience
• Experience in Building Products or Construction industry
• Travel 15%
What Will Put You Ahead
• Experience with SalesForce.com
• Experience in commercial construction engineering, design, building science, consulting,
technical support, or building products.
• Claims management experience
• Data analysis skills
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range provided for a role is an estimate determined by available market data.
The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.
If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds.
We are Military Ready and Second Chance employers.
Learn more about our hiring philosophy here .
Who We Are
As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, special...
....Read more...
Type: Permanent Location: Decatur, US-GA
Salary / Rate: Not Specified
Posted: 2025-06-25 08:18:22
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Greif offers a great working environment and the opportunity to make an immediate impact at a company where your ideas are always welcome.
Job Requisition #:
031285 Customer Service Representative (Open)
Job Description:
De rol: Voor onze locatie in Lier zijn we op zoek naar een enthousiaste Customer Service Representative.
In deze rol maak je deel uit van ons internationale sales team en ben je verantwoordelijk voor het verwerken van klantenorders.
Je werkt nauw samen met collega’s uit het sales team, plant managers, logistieke afdeling, productieplanners om een optimale bedrijfsvoering te garanderen.
Wat ga je doen?
* Verwerk klantorders nauwkeurig en efficiënt in ons ERP-systeem.
* Zorg voor vlekkeloze orderbevestigingen en maak de facturatiegegevens klaar voor verzending.
* Stem levertijden af met productieplanners en houd klanten up-to-date.
* Speel in op onverwachte situaties, zoals productiestoringen of transportproblemen, en zorg voor passende oplossingen.
* Houd prijzen en prijslijsten up-to-date in het systeem.
* Voer productspecificaties in en zorg dat alles correct geregistreerd staat.
Wie ben jij?
* Gedreven en enthousiast, met een bachelordiploma in een administratieve of commerciële richting, of gelijkwaardige ervaring.
* Taalvaardig in Nederlands en Engels, met een bonuspunt als je ook Frans beheerst.
* Een ervaren gebruiker van ERP-systemen (zoals SAP of INFOR) en handig met MS Office.
* Iemand die zelfstandig en pragmatisch werkt, met een natuurlijke verantwoordelijkheid.
* Een communicatieve teamspeler die eerlijkheid en openheid als essentieel beschouwt.
* Klantgericht en energiek, met een passie om anderen te helpen en problemen aan te pakken.
* Blijft rustig onder druk en voelt zich als een vis in het water in een dynamische omgeving.
* Denkt logisch en analytisch en weet altijd een slimme oplossing te vinden.
Wat bieden wij?
* Een interessante en afwisselende job met ontwikkelingskansen binnen een no nonsense team waar een goeie werksfeer hangt.
* Een aantrekkelijk basisloonpakket aangevuld met extralegale voordelen zoals maaltijdcheques, hospitalisatie -en groepsverzekering, 20 verlofdagen en 12 ADV-dagen
* Mogelijkheid tot deels thuiswerk.
* Een boeiende internationale werkomgeving met veel contactmogelijkheden en kansen om ervaring op te doen.
Over Greif:
Greif Belgium is dé marktleider in industriële verpakkingen en produceert stalen- en kunststofvaten vanuit onze vestigingen in Wondelgem (Gent) en Lier.
Als onderdeel van een grote internationale familie binnen een Amerikaanse multinational, zijn we actief in 36 landen met maar liefst 247 vestigingen en 13.000 collega’s wereldwijd.
Bij ons staat veiligheid, collegialiteit en diversiteit centraal.
We creëren een leuke en diverse werkomgeving waarin hard werken en samenwerking hand in hand gaan.
Daarnaast investeren we in de ontwikkeling en groei van onze medew...
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Type: Permanent Location: Lier, BE-VAN
Salary / Rate: Not Specified
Posted: 2025-06-21 08:13:04
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Summary
Responsible to ensure that customer requirements are met and customer release information is relayed to manufacturing accurately and on a timely basis.
Core Competencies
* Good computer skills
* Strong Organizational Skills
* Time Management
* Communication
* Problem Solving
* Accountability and Dependability
* Leadership Skills
* Team Oriented
* Highly Motivated
* Attention to Detail
Job Duties
* Responsible for addressing any customers issues
* Generates daily load sheets and requirement listing
* Monitors all Customer Portals
* Ensure adequate supply of containers through weekly inventories
* Monitor activities on the dock and activities of the shippers/receivers
* Adhere to all company policies, procedures and instructions
Requirements
* High School Diploma/GED
* 2-3 years related experience in customer service activities in a manufacturing or similar fast-paced environment
* Ability to work well in a team with customer-focused orientation and strong sense of delivery.
Supervisory experience would be an asset
* Strong organizational and time-management skills
* Strong interpersonal and communication skills (both verbal and written)
* Proficiency with database applications and administration systems, specifically Microsoft Office
Requirements
* High School Diploma/GED
* 2-3 years related experience in customer service activities in a manufacturing or similar fast-paced environment
* Ability to work well in a team with customer-focused orientation and strong sense of delivery.
Supervisory experience would be an asset
* Strong organizational and time-management skills
* Strong interpersonal and communication skills (both verbal and written)
* Proficiency with database applications and administration systems, specifically Microsoft Office
....Read more...
Type: Permanent Location: Ionia, US-MI
Salary / Rate: Not Specified
Posted: 2025-06-20 08:29:52
-
The Stringer, Pro Shop will ensure that IMG Academy Tennis supplies has the latest custom stringing expertise while also meeting the demands of the customer.
Position Responsibilities
* Provide proper support to custom fit each individual student’s Tennis needs
* Stay up-to-date on all the latest stringing technology
* Familiar with all type of string, string patterns, and racquets.
* Works with manufacturers on having the latest equipment
* Greet all customers, rings sales on register, give correct change and sales receipt and bag merchandise.
* Work daily alongside today’s top professionals and junior players
* Maintain floor standards, customer service standards and utilizes selling skills.
* Assist with proper merchandising execution to maximize sales, earnings, and customer satisfaction.
* Assist in developing floor standards, visual merchandising, customer service standards, and sales techniques.
* Provide excellent service consistent with the academy’s core service standards and brand attributes.
* Maintain a clean and organized selling area, replenishes stock as needed.
* Follow cash handling procedures (including counting cash, checks, charges, etc.
and completing settlement forms).
* Suggest items and quantities for re-order.
* Ability to assist with inventory and receiving product
* Adhering to all company policies, procedures and business ethic codes
* Other duties as assigned
Knowledge, Skills and Abilities
* A strong basic understanding of all tennis related retail products required
* Ability to string/service large quantity of racquets daily
* History of working in a tennis specific environment
* Retail cash handling experience
* Excellent customer service skills
* Strong interpersonal skills to deal with business contacts
* Professional appearance and demeanor
* Effective communication skills, both written and oral
* Desire to work collaboratively with colleagues
* Excellent written and verbal communication skills
Preferred Skill
* Multi-lingual
* USRSA; Certified Stringer (CS)
* Master Racquet Technician (MRT)
Physical Demands and Work Environment
* Ability to lift, move, push and pull equipment or boxes in excess of 40lbs.
* Ability to stand for long hours
* Should be able to handle outdoor temperatures for a reasonable period of time.
* Must be able to move around campus which includes gym, turf, fields, etc.
* Ability to work flexible hours to include nights, weekends and holidays is required
#LI-NS1
....Read more...
Type: Contract Location: Bradenton, US-FL
Salary / Rate: Not Specified
Posted: 2025-06-19 08:42:57
