Assistant General Manager

Key Responsibilities:


* Directly oversee housekeeping and front desk operations


* Ensure all guest rooms and public areas meet cleanliness and quality standards through regular inspections


* Manage room readiness, daily occupancy flow, and communication between housekeeping and front desk


* Lead, train, and hold teams accountable to service and productivity standards


* Handle guest concerns and service recovery in a timely, professional manner


* Monitor scheduling, labor costs, and departmental efficiency


* Support hiring, training, and performance management for both departments


* Assist the General Manager with overall property operations as needed

Qualifications:


* 2+ years of hotel leadership experience, with strong background in housekeeping and/or front desk


* Detail-oriented with a hands-on, lead-by-example management style


* Strong organizational and communication skills


* Ability to manage multiple departments in a fast-paced environment


* Flexible schedule including weekends and holidays