Manager - Ecommerce Platform

About the Role

We are seeking a strategic and results-driven Ecommerce Platform Manager to lead the operations, optimization, and innovation of our ecommerce ecosystem.

This role is ideal for someone with a strong analytical mindset, a passion for digital platforms, and the ability to translate business goals into scalable technology solutions-even if they come from outside the ecommerce domain.

Key Responsibilities

Platform Operations & Strategy


* Own the end-to-end management of the ecommerce platform, ensuring high availability, seamless user experience, and operational excellence, product listings, across web and mobile.


* Collaborate with cross-functional teams (tech, product, marketing, and customer support) to drive platform enhancements, including AI-driven features and campaign automation tools.

Data-Driven Decision Making


* Maintain reports and performance dashboards to monitor KPIs such as traffic, conversion, fulfillment, etc


* Leverage data analytics to identify trends, uncover insights, and recommend strategic actions to improve platform performance.

Performance & Experience Optimization


* Conduct regular audits and performance testing to ensure optimal speed, usability, and reliability across devices.


* Implement UX improvements and conversion rate optimization strategies based on user behavior and analytics.

Seller Ecosystem Management


* Lead onboarding, training, and engagement initiatives for sellers, ensuring they are equipped to succeed on the platform.


* Act as a liaison between sellers and internal teams to resolve issues and improve seller satisfaction.

Technology & Innovation


* Stay abreast of emerging ecommerce technologies, SaaS platforms (e.g., Magento, Shopify), and digital payment systems.


* Evaluate and integrate tools like ChatGPT, personalization engines, and marketing automation to enhance platform capabilities.

Qualifications & Skills


* Bachelor's degree in business, Marketing, Computer Science, or a related field; Master's degree is a plus.


* 5+ years of experience in platform management, digital operations, or product ownership-preferably in ecommerce or a tech-driven environment.


* Strong proficiency in data analytics tools (e.g., Google Analytics, Tableau, Power BI) and experience building actionable dashboards.


* Familiarity with ecommerce platforms (Magento, Shopify), digital payments, and marketing technologies.


* Experience with AI tools and conversational interfaces (e.g., ChatGPT) is highly desirable.


* Excellent communication, stakeholder management, and problem-solving skills.


* Ability to thrive in a fast-paced, cross-functional environment with a focus on continuous improvement.

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