Patient Experience Manager

At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:
Project/Program Management Group

Job Sub Function:
Project/Program Management

Job Category:
Professional

All Job Posting Locations:
Toronto, Ontario, Canada

Job Description:

About Innovative Medicine:

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements.

Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

We are searching for the best talent for a Patient Experience Manager, BioAdvance to be in Toronto, Canada.

Purpose:

The Patient Experience Manager within J&J is responsible for managing the strategic design, development and launch of new patient support services and programs across the J&J specialty portfolio for current and future pipeline products.

In cases where PSP administration is outsourced to third party vendors, the Patient Experience Manager will oversee program governance and actively manages vendors including but not limited to service levels, KPIs, operational resolution and financial management.

To deliver the new patient support services and programs, this role is focused on providing direction, coordination, implementation, execution, control and completion of specific projects ensuring consistency with company strategy, commitments and goals.

J&J is recruiting for a Manager, Patient Experience, located in Toronto, Canada.

Per our Flex Policy, the expectation for this position is to work in office 3-days per week and work from home 2-days per week.

You will be responsible for:


* designing & launching new services or changes to existing programs, new programs for brands or indications.

Includes cross-functional team member collaboration including compliance and legal leaders, Patient Value Teams (PVTs) and external vendor partners.

Establish, negotiate, and finalize contracts with the external vendor partners.


* coordinating internal resources and third party vendors for the flawless execution of projects, develop appropriate project teams with required skill sets and experience, develop team goals and plans, manage performance of team members and assignments to achieve program goals, develop detailed project plans to track progress, assess and manage risk, es...