Planning, Customer Service and Logistics Leader - India

Planning, Customer Service and Logistics Leader - India

Job Description

As a person, you’re a problem-solver – a connector – someone who thrives on creating order from complexity and driving continuous improvement.

You see the big picture while mastering the details, ensuring that every product, process, and partnership flows with precision and purpose.

You live your life in alignment with the highest values of integrity, efficiency, and collaboration, always working to turn today’s challenges into tomorrow’s success stories.

In this role, you’ll help us deliver better care for billions of people around the world.

It starts with YOU.

In this role, you will:

Leading the entire demand planning, supply planning & CS&L team for end-to-end operations to deliver short term as well as long term business goals for India business along with key SC KPIs.

This role is expected to partner with sales, marketing & finance leaders to deliver the monthly & yearly top line as well as bottom line targets through the efficient supply chain operations & seamless coordination with manufacturing sites across India. 

Essential / Primary Duties: Effective management of supply chain operations


* Delivering Best in Class (BIC) Service, OTIF @ BIC cost to serve to NSV @ BIC Cash.


* Standardize, stabilize and sustain gold standard operational plans for S&OP / IBP.


* To support ABP/QF creating base line as input & capacity planning (RCP).

To work with sales & marketing to build robust NPD & create building blocks based on various initiatives.


* Drive continuous improvement in terms of utilization analysis and drive complexity exercise through network study and logistics operations streamlining.

Build a basis for capacity additions/ rationalization & allocate resources including capital on time.


* Ensuring strong CS&L delivery through strong customer relationships & joint planning with teams


* Ensure compliance of operations with laws, including customs, duty Tax and other requirements


* Enhancing the team capability with right skills to meet the current & future needs of the business

KPIs delivery


* Deliver FA /FB on target working with cross functional team


* Plan interventions & initiatives to deliver on the inventory targets


* Lead the process of SKU rationalization from SC along with new additions.

To exercise the right controls on SKU additions.


* Deliver on cost targets, DC, slob, liquidation etc.

as planned.


* Build & deliver productivity across commercial SC to deliver India targets


* Work with regional teams to implement the best practices for effective Supply chain function


* Build capability for future ready organization on resources & infrastructure


* Lead efforts on SC digitization for effectiveness & transparent operation.

Using more of lead indicators for action planning.

About Us

Huggies®.

Kleenex®.

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Scott®.

Kotex®.

Poise®.

Depend®.

Kimberly-C...