Supervising IT User Support Technician

The County of Riverside seeks candidates to fill positions throughout Riverside County.

A list of eligible candidates will be established to fill current and future vacancies.

The Riverside County Assessor - County Clerk - Recorder is seeking to fill an Supervising IT User Support Technician, located in Riverside.

The incumbent will supervise a team of IT User Support Technicians that provide hardware and software support to ACR employees.

In this position the supervisor monitors, assigns and evaluates the work of staff; trains and mentors employees; addresses performance issues and participates in the employee selection process .

Competitive candidates will exceed five years of progressive job-related IT Field Support or IT Help Desk experience, within the last six years, including over two years of lead or full scope supervisory experience.

The department desires candidates with experience in Fresh Service, Systems Center Configuration Manager (SCCM), In-Tune, Active Directory/Azure AD, networking knowledge (DNS, DHCP, VPN, WiFi trouble shooting) and automation.

This position requires driving to all County of Riverside locations to perform in-person, on-site work.

Meet the Team

The Assessor - County C l erk - Recorder has a staff of over 375 employees located in offices throughout Riverside County.

The Assessor is responsible for locating , identifying and valuing all taxable property in Riverside County.

The Recorder is responsible for providing the public with constructive notice of private acts and creating and maintaining custody of permanent records for all documents filed and recorded in Riverside County.

The County Clerk services range from issuing marriage licenses and performing marriage ceremonies to accepting filings of Fictitious Business Name Statements.

The Records Management Archives Program (RMAP) unit provides professional records management services and the Archives Program provides public access to the history of Riverside County.• Supervise, assign, review, and evaluate the work of staff performing user support technician and related work; plan, organize, and provide opportunities to develop and maintain job-related competencies.

• Receive, log, and route user calls for assistance or repair; monitor trouble call/resolution information; follow-up on and report aged calls to ensure timely response.

• Troubleshoot and coordinate resolution to desktop communication problems and remote system connections; troubleshoot software and equipment errors, and coach users in correcting reported problems.

• Inform and train users in equipment and software operation; analyze and make recommendations on response time, training design, user support needs, and customer satisfaction.

• Prepare and maintain technical documentation and procedures; perform preventative maintenance and repair hardware.

• Research, evaluate, test hardware and software products, and systems solutions; install, configure and test hardware a...