Manager, Training

At MTM, we are not just colleagues; we are collaborators on a shared mission; communities without barriers.

We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve.

Our company culture is one of innovation, collaboration, and growth.

If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!

 What will your job look like?

The Manager, Training supports MTM’s vision, as well as People & Culture policies and programs, by overseeing their assigned training team in the creation and delivery of training materials that meet quality standards established by State and local laws, best practices, external and internal customers.

The Manager, Training is responsible for all training needs related to their assigned workgroup.

What you’ll do:


* Provide coaching, evaluation and feedback to direct reports


* Oversee all training for their assigned workgroup


* Develop, audit, evaluate and conduct training utilizing the Kirkpatrick Model


* Manage the Training Operations function while driving continuous improvement of training process


* Drive cost containment and manage team in alignment with approved budget


* Oversee the measurement, evaluation and success tracking of training and make modifications to improve business outcomes


* Review RFP’s, contracts and corrective action plans to create training recommendations, ensure delivery of expected deliverables and appropriately staff training head count


* Manage the measurement and evaluation of learner satisfaction as well as transfer of knowledge or skills for each training department


* Review team data/metrics for themes, trends, and root cause identifications, making training recommendations to implement/update change


* Drive the development and implementation of best practices in training and operating standards to ensure efficient and effective management, oversight, and resolution of employment matters, client complaints and contract implementation


* Handle escalated, complex, and sensitive stakeholder or employee concerns and investigations


* Ensure compliance with all state, local, federal regulations, including companies policies and procedures (HITRUST)

What you’ll need:

Experience, Education & Certifications:


* High School Diploma or G.E.D.


* Bachelor’s degree in human resources or related field, or equivalent work experience


* 5+ years’ experience in Customer Service, Operations or Sales


* 2+ years’ management experience


* 2+ years’ experience in training others


* 1+ years’ experience with training development and delivery for employees in a variety of environments (classroom, work from home, webinar, on demand and town hall/public forum)


* Experience leading, coaching, and managing a team that is primarily remote


* Intermedia...