Housing Manager

Housing Manager 

Oxford

Permanent, Full time (37.5 hpw)

Salary £32,000 to £38,000 per annum (depending on experience, skills and qualifications) plus great benefits including Health Cash Plan 

We can't offer CoS for this role

Home, a place where you belong 

Join us as a Housing Manager at Home Group, in our awesome housing team in Oxford.

You’ll be our face-to-face customer support to our estates, ensuring we provide safe homes and communities where people choose to live, while also ensuring our income is maximised.  You’ll provide first class customer service, delivering our customer promise every day! 

What you'll do 


* Through visibility, engagement with customers and proactivity on our estates, you’ll really get to get to know our communities.   


* You’ll look after a number of patches and neighbourhoods (ably supported by our Community Housing Assistants). 


* Through visibility, engagement with customers and proactivity on our estates, you’ll really get to get to know our communities.

This will help us to improve our local neighbourhoods.   


* Managing anti-social behaviour is a core aspect of this role, requiring a proactive approach to identifying and addressing issues as they arise.

The postholder will respond effectively to customer queries and complaints, working to promote safe, inclusive, and well-maintained communities. 


* Carry out estate inspections, engaging and meeting with contractors on site, as well as carrying out and recording the routine safety and compliance checks in our buildings and communities.   

You have   


* You are experienced in the housing sector and understand housing management, housing law and in an ideal world, universal credit too plus you have, or are willing to work towards Chartered Institute of Housing Level 3


* Demonstrable experience in effectively managing anti-social behaviour cases, with a proven ability to resolve complex issues and support community safety.


* Super organised and methodical in your approach, you’re also a proactive self-starter with a “can do” positive attitude.


* Passionate about delivering excellent customer service and have a genuine desire to help your customers.  


* This job can challenge, especially when we’re dealing with complaints but your resilience will help you through.  


* Confident working with external partners and stakeholders such as local authorities, MP’s etc.     

The practical bits  


* This is a hybrid role and in an average week, you’ll spend 3 days working from our community patches in Oxford and two days working from home.   


* Flexible working hours or there may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview.


* We mainly work Monday to Friday and work occasional evenings to meet with customers.

The great news is that you’ll be able to shape your own dia...