Clinical Pharmacy Liaison

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.

Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital.

Together, we’re advancing medicine and delivering the best care experience for our patients and community!

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To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.

Time Type:
Full time

Department:
Clinical Pharmacy

All Locations:
10 Gove Street – Taylor Building, 20 Maverick Square – Cradock Building

Position Summary:
Clinical Pharmacy Liaison works closely with patients, providers, and pharmacy staff to ensure smooth, consistent access to medications.

This role focuses on supporting patients that are seen by the Clinical Pharmacy team and helping patients overcome barriers to filling their medications to improve patient outcomes and experiences.

Overview:
Join our clinical pharmacy team as a Clinical Pharmacy Liaison, working closely with patients, providers, and pharmacy staff to ensure smooth, consistent access to medications.

This role focuses on supporting patients who are seen by the Clinical Pharmacy team and helping patients overcome barriers to filling their medications to improve patient outcomes and experiences.

Key Responsibilities:


* Support the clinical pharmacy team in daily operations


* Schedule and help prepare patients for clinical pharmacist appointments


* Assist with triage of Clinical Pharmacy referrals


* Receive referrals or warm hand-offs to assist patients with medication access


* Assist with prescription processing and billing issues, including prior authorizations


* Advocate for patient access and resolve medication-related access issues.

Identify Patient Assistance Programs (PAP) to assist patients with medication access-related issues.

This includes all aspects of the PAP, including program enrollment and coordination of patients receiving medication(s).


* Review adherence reports and contact patients to identify and address barriers to the medication use process.

This may include navigating the health care system to connect patients to different members of the health care team.


* Conduct medication histories


* Respond to provider questions within the scope of the technician's practice


* Help manage patients in medication synchronization and adherence programs


* Act as a liaison across NeighborHealth ph...